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B and D. The AC adapter and the battery are the two components that must be checked
when a laptop experience power problems.
A, LCD panel, is not correct because this would not be what you would check when
troubleshooting a power problem. C, Power on Self Test, is not correct because if power is off,
the self-test will not occur.
2.
A. Volts, amps, and polarity is correct. These must match between the AC adapter and the
laptop.
B, volts, amps, and current, is not correct. Although volts and amps is correct, and current
is often used in place of amps, the third requirement, polarity, is missing. C, inverter, converter,
and generator, is incorrect because an inverter is a device that converts DC current to AC
current, a converter is a device that converts AC current to DC current, and a generator is a
device that create electrical current. D, AC, DC, and amps, is incorrect. Only one of these,
amps, is one of the characteristics that should match between a laptop and an AC adapter.
3.
D. A voltage regulator is the device found on a motherboard that manages the current required
for internal components, providing the different voltage levels required by different components.
A, generator, is incorrect because it is a device that generates electricity, usually from
gasoline, propane, or diesel fuels. B, inverter, is incorrect because it converts AC to DC,
typically for battery charging. C, converter, is incorrect because it converts DC to AC, typically
for the use of devices requiring AC power.
4.
B. Recharging is correct because this is what you do when the battery indicator in Windows
says that the battery is low.
A, replacement, is incorrect because the battery indicator does not explicitly tell you when
to replace the battery. C, rebooting, is incorrect because the battery indicator does not tell you
when to reboot the computer. D, testing, is incorrect because the battery indicator does not tell
you when to test the battery.
5.
C. The AC adapter is the component you should suspect as the source of a problem if a
laptop that is plugged into an AC power source will not power up.
A, battery, is incorrect because if the laptop is plugged into an AC power source, it does not
need the battery to power up. B, LCD panel, is incorrect because, although a failed LCD panel
will make the laptop appear to be turned off, the laptop should still power up if it can receive
power. D, keyboard, is incorrect, since this has nothing to do with the laptops ability to power up.
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6.
D. Plug a lamp into the outlet is correct, as this is a simple way to test an AC power outlet.
A, use an inverter, is incorrect because this device uses DC power as its input and therefore
cannot be used to test an AC power outlet. B, plug in a converter, is incorrect because although
a converter uses AC power as its input, this is not a simple test, as a lamp is more common than
a converter. C, plug a generator into an outlet, is incorrect because most common generators
convert a fuel, such as diesel or gasoline, to AC power. You would not plug one into an AC outlet.
7.
C. Shut down is the action some AC adapters take when they detect a power overage.
A, turn on, is incorrect because this is not the action of an AC power adapter when a power
overage is detected. B, automatically restart, is incorrect because this action would not protect
the AC adapter or the computer from damage from a power overage. D, beep, is incorrect
because this, in itself, would not protect the AC adapter or the laptop.
8.
C. Remove the memory module and restart is the correct answer, since this is what has
changed since the computer last successfully powered up.
A, reboot, is incorrect because this will not change anything in this case. B, power off and
power on, is incorrect because this would also not change anything. D, update the device driver,
is incorrect because memory does not require a device driver.
10.
D. Read the information on the screen and follow any instructions is the correct answer,
because the POST may have detected a problem, in which case it will provide an error message.
A, restart, is incorrect, although you may be instructed to do this by the message on the
screen. B, return it to the manufacturer, is incorrect because this is a drastic step to take when
you have not tried to discover the problem. C, remove the battery, is incorrect because you have
no indication that this is the problem.
11.
B. Power saving mode is a simple cause for a blank display. Always check for a simple cause
first.
A, broken fluorescent lamp, is incorrect because while it can cause a blank display, it is not
a simple cause. C, damaged wiring, is incorrect for a similar reason. D, temperature extremes, is
also a possible cause, but not a simple one.
14.
A. Move the mouse or press a key is correct because this will bring a display screen out of
power saving mode.
B, unplug the laptop, is incorrect because this will not bring the display out of power saving
mode. C, reset the AC adapter, is incorrect because this will not bring the display out of power
saving mode. D, press CTRL-ALT-DELETE, is incorrect because this will not bring the display out of
power saving mode.
15.
D. Broken fluorescent tubes is correct because the backlight consists of fluorescent tubes.
A, pixilation problems is incorrect because this would not make the screen go blank. B,
temperature extremes, is incorrect because temperature was not mentioned in the question. C,
failed touchpad, is incorrect because this would not make the screen go blank.
17.
C. Dead pixels can cause tiny black dots that are always in the same place on the screen.
A, lit pixels, is incorrect because these do not show up as black dots. B, damaged wire, is
incorrect because if a wire to the LCD panel is damaged, the symptoms include flickering or
complete failure. D, backlit pixels, is incorrect because pixels, as part of the LCD screen, are
always backlit.
18.
B. Purchase a laptop stand is correct because this will allow air to circulate underneath, and
many stands also have one or more fans.
A, turn off the display and use an external display, is incorrect because the heat is usually
generated in the bottom of the laptop case. C, close some applications, is incorrect because
this has not proven to have any significant effect on the heat generation. D, turn down
the brightness of the display, is also incorrect because this has also not proven to have any
significant effect on heat generation and does not affect the main case of the laptop, where the
most heat is generated.
LAB ANSWER
The standard warranty for the Dell XPS M1210:
90-day coverage for hardware support for defects in materials and workmanship
One year of e-mail, chat, or telephone-based hardware support
At-home service available (after phone-based troubleshooting)
Online troubleshooting available to customers with broadband connections in select situations
How To for XP operating system
System configuration restore
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