International Conference Proceedings

ISTI-2013

IT Project management software, their trends and their usage in Albania
Limonera BOZHA
1
, Jona JOSIFI
2
, Donald GJIKA
3
1
Master of Siene, Information S!stems in "onom!, Al#ania
2
$e# Master at Dia%onia A&a'es, Al#ania
3
"() Anal!st at *omm+niation )ro&ress s,-'-%, Al#ania
limonera#o.,a/&mail-om, d-&0i%a/omm'ro&-om, 0ona10osifi/&mail-om
Abstract
Different techniques of project management are very important for a successful implementation of the
projects in the areas of planning, scheduling, cost and quality. This paper aims to examine some of
the traditional applications and techniques used in project management, by highlighting their
advantages and disadvantages.
Proceeding with the trend of these applications nowadays, social applications, conducting a survey
where the most important IT solution companies were included. nd at last the results of the
questionnaire for the importance of using project management softwares in our country, lbania.
Keywords! project management, social business application, communication, traditional project management
software, it solution companies, methodology.
1.Introduction
brief project management history
Alt,o+&, 'eo'le ,a2e 3or%ed on 'ro0ets for ent+ries, most a&ree t,at t,e modern one't
of 'ro0et mana&ement #e&an 3it, t,e Man,attan )ro0et, 3,i, t,e 4-S- militar! led to
de2elo' t,e atomi #om# in $orld $ar II- 5,e Man,attan )ro0et in2ol2ed man! 'eo'le
3it, different s%ills at se2eral different loations
)ro0et mana&ement, in its modern form, #e&an to ta%e root onl! a fe3 deades a&o- Startin&
in t,e earl! 1671s, #+sinesses and ot,er or&ani.ations #e&an to see t,e #enefit of or&ani.in&
3or% aro+nd 'ro0ets- 5,is 'ro0et8entri 2ie3 of t,e or&ani.ation e2ol2ed f+rt,er as
or&ani.ations #e&an to +nderstand t,e ritial need for t,eir em'lo!ees to omm+niate and
olla#orate 3,ile inte&ratin& t,eir 3or% aross m+lti'le de'artments and 'rofessions and, in
some ases, 3,ole ind+stries- 5oda!, t,e #asi 'ree'ts of 'ro0et mana&ement are
re'resented #! t,e 'ro0et trian&le 9'ro0et trian&le: 5,e interrelations,i' of time, mone!, and
so'e- If !o+ ad0+st an! one of t,ese elements, t,e ot,er t3o are affeted-
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Figure. 1- 5,e tri'le onstraint
"hat is a project#
5o dis+ss 'ro0et mana&ement it is im'ortant to +nderstand t,e one't of a 'ro0et-
A 'ro0et is ;a tem'orar! endea2or +nderta%en to reate a +ni<+e 'rod+t, ser2ie, or res+lt=-
O'erations, on t,e ot,er ,and, is 3or% done in or&ani.ations to s+stain t,e #+siness- )ro0ets
are different from o'erations in t,at t,e! end 3,en t,eir o#0eti2es ,a2e #een rea,ed or t,e
'ro0et ,as #een terminated-
"hat is project management#
)ro0et mana&ement is ;t,e a''liation of %no3led&e, s%ills, tools and te,ni<+es to 'ro0et
ati2ities to meet 'ro0et re<+irements->
2.Traditional IT project management
Amon& t,e traditional 'ro0et mana&ement a''liations, 3e 3ill sto' to o2er2ie3 t3o of
t,em, Mirosoft )ro0et and JI(A-
$icrosoft Project
Mirosoft )ro0et is a 'ro0et mana&ement soft3are, de2elo'ed #! Mirosoft- 5,is soft3are
is desi&ned to ,el' a 'ro0et mana&er in t,e de2elo'ment of a 'lan, alloation of reso+res to
different tas%s, tra%in& 'ro&ress, mana&in& #+d&ets and anal!.in& 'ro0et 'erformane-
)ro0et reates #+d&ets #ased on 3or% assi&nment and reso+re rates- $,ile reso+res are
assi&ned a''ro'riate tas%s and assessment 3or% is done, t,e 'ro&ram al+lates t,e ost,
e<+al to t,e additional 3or%in& time, 3,i, rolls +' to t,e tas% or all tas%s s+mmar! and
finall! arri2es at t,e 'ro0et le2el- *onstraints of reso+res 9'eo'le, e<+i'ment and materials?
an #e s,ared #et3een tas%s +sin& a s,ared reso+re +nit- "a, so+re an ,a2e its o3n
s,ed+le, 3,i, determines 3,en a so+re is a2aila#le- "a, so+re an #e assi&ned to
m+lti'le tas%s in m+lti'le 'lans and ea, tas% an #e assi&ned to m+lti'le so+res- 5,ere is
also a need for additional soft3are in order to mana&e a om'le@ str+t+re t,at 'rod+es
',!sial &oods- 5,e a''liation reates t,e s,ed+le of ritial 'at,, ritial ,ain and t,e
,ain of e2ents- In addition, Mirosoft )ro0et an reo&ni.e different &ro+'s of +sers- 5,ese
different &ro+'s of +sers an ,a2e aess to different le2els of 'ro0et 2ie3s 9'resentations?,
and ot,er data- Items s+, as alendars, 2ie3s, ta#les, filters, and fields are stored in a Glo#al
"nter'rise 3,i, is aessi#le #! all +sers-
%ira
Jira is a soft3are t,at ma%es tra%in& iss+es of 'rod+t, de2elo'ed #! Atlassian, +sed for
tra%in& #+& 9error?, tra%in& and 'ro0et mana&ement iss+es- 5,is 'rod+t ,as #een
de2elo'in& sine 2112- JI(A is a ommerial soft3are 'rod+t t,at an #e +sed #!
'+r,asin& its liense or a+ses as a ,osted a''liation- Atlassian JI(A offers free o'en8
so+re 'ro0ets t,at meet ertain riteria, and or&ani.ations t,at are non8'rofit, non8
&o2ernmental, non8aademi, non8ommerial, non8'olitial and se+lar- For (emote
)roed+re *alls 9()*?, JI(A s+''orts SOA), AML8()* and ("S5- JI(A inte&rates 3it,
so+re ontrol soft3are s+, as S+#2ersion, *BS, Git, *learase, et- 5,e fle@i#le
ar,itet+reCs JI(A 'l+&in allo3s a lar&e n+m#er of inte&ration de2elo'ed #! JI(A
omm+nit!Cs de2elo'er and t,ird 'arties, inl+din& ID" li%e "li'se and IntelliJ ID"A idea
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+sin& Atlassian ID" *onnetor- Atlassian Jira laims is +sed for iss+e tra%in& and 'ro0et
mana&ement #! o2er 1D,E11 or&ani.ations in 122 o+ntries aross t,e &lo#e-
"hat is a D&social software'#
Soial B+siness is a reent term and a ne38<+ite8'romisin&8trend im'ro2in& t,e 3a!
om'anies f+ntion and &enerate 2al+e for all t,e om'onents 9sta%e,olders, em'lo!ees,
+stomers, 'artners, and s+''liers?- Soial soft3are, as t,e name im'lies, is t,e interation of
'eo'le in friendlier en2ironment t,at ,as ease of +se, ri, f+ntionalit! t,at failitates
na2i&ation, <+i% information t,at is sim'l! di&ested and most im'ortantl! a 'lae 3,ere
'eo'le 3ant to ome #a%-
Man! om'anies ,a2e #e&+n e@'lorin& and <+i%l! a#sor#in& t,is ne3 'ers'eti2e of doin&
soft3are t,at is more s+ita#le for ommon +ser and also m+, more attrati2e for an! +ser in
&eneral- A ommon ',iloso',! t,at is leadin& most s+essf+l or&ani.ations toda! is ;F
te,nolo&! t,at #+sinesses need and 'eo'le lo2e= 9Ste2e Ballmer, 2112?-
Figure 2. Social business
Soial B+siness are t,ose or&ani.ations t,at ,a2e set+' t,e strate&ies, te,nolo&ies and
'roed+res to in2ol2e re&+larl! and in a s!stemati order e2er!one in its eos!stem of
em'lo!ees, +stomers, 'artners, s+''liers and all ot,er onstit+ents to ma@imi.e t,e o8
reated 2al+e-5,is ne3 trend is s,iftin& t,in&s aro+nd 3,ere 'eo'le 9+stomers and
em'lo!ees? are interatin& more8and8more 3it, soial en,aned and soial inte&rated
te,nolo&ies s,o3n at 5a#le 1-
Table 1- Soial soft3are omm+niation and "as! aess on 'orta#le *ross8'latform de2ies
Soial soft3are omm+niation
(i, Internet A''liations
Soial 'osts and omments
Blo& artiles and reations
*,attin& s!stems
"8mails omm+niation
Soial *ontats
"as! aess on 'orta#le *ross8
'latform de2ies
Mo#ile ),ones
5a#lets
And ot,er )orta#le )*s
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International Conference Proceedings
ISTI-2013

From t,e interation t,ro+&, soial 'latforms it is #ein& esta#lis,ed not onl! omm+niation
#+t an en&a&ement of all 'arties to olla#orate and ma%in& 'ossi#le t,e in8o+t flo3- In order
to &et indi2id+als en&a&ed or&ani.ations ,a2e to ae't a 2ariet! of needs and +sin& t,ose
needs to inform t,e or&ani.ational &ro3t, and e2ol+tion- Benefits from t,is olla#oration are:
(ed+ed +stomer are osts
Im'ro2ed lient satisfation and lo!alt!
S,orter sell !les
Lo3er mar%etin& osts
Inreased +stomer lifetime 2al+e
Im'ro2ed +stomer ross8,annels
B+sinesses are en&a&ed more t,an e2er #efore in soial 'latforms, ea&er not onl! to rea, to
ne3 +stomers #+t also to esta#lis, ;friends,i'= 3it, indi2id+als t,at o+ld #e e@istin&
+stomers or 'otential #+!ers- Additionall!, most om'an! 3e#sites ,a2e a soial tool #o@
on t,eir 'a&es, 'ositioned in %e! loations and seem li%e t,e! are almost #e&&in& 'eo'le to
;Li%e= t,eir 'a&e on Fae#oo% or ;Follo3= t,em on 53itter- 5,e feed#a% t,eir fans are
&i2in&, om#ined 3it, t,e s+#sri#erGs ati2ities, interests, li%es, disli%es and life in &eneral
is t+rnin& into &reat added 2al+e for #+sinesses in man! st+d!8statistial8fronts-
5oda!, t,e Soial B+siness is a str+t+red or&ani.ation #+ild aimin& to t,e or&ani.ation more
effeti2e effiient +nder m+tated mar%et d!namis and ons+mer #e,a2iors- S+, ',iloso',!
#rin&s loser not onl! #+sinesses to +stomers, #+t also ,el's #+sinesses in ,a2in& a #etter
en2ironment and olla#oration 3it, t,eir em'lo!ees- Man! or&ani.ations are im'lementin&
soft3are t,at is &ra',iall! and f+ntionalit! ri, t,at failitates na2i&ation, aess, feed#a%,
olla#oration, and m+, more- Latel!, man! olla#oration8soft3are are #ein& offered as
SAAS 9soft3are as a ser2ie? 3,i, means t,e! are online and ross8'latform and often
ross8de2ie- 5,is ma%es it eas! to aess for an!one and an!3,ere- Additionall!, #+siness
olla#oration soft3are is 'ro2idin& friendlier olla#oration te,ni<+es 3,i, are ins'ired #!
soial 'latforms t,at ma%e t,e 3or%in& 'roess m+, more en&a&in& and moti2ation-
)ro0et mana&ement soft3are is an ine2ita#le tool for or&ani.ations at an! si.e to mana&e
t,eir e2er!da! 3or%- In a 'ro0et mana&ement a''liation are t,e f+ntionalities to 'lan and
distri#+te 3or%, f+rt,ermore t,ere is t,e 'ossi#ilit! to lea2e notes and re'ort a &reat deal of
information, #+t, as 3e mentioned a#o2e, t,e lar&e amo+nts of data flo3in& an &et o+t of
,and and o2er3,elm t,e mana&ers 3or% into seein& a lear 'it+re of t,e sit+ation-
)+rs+in& soial #+siness te,ni<+es, as man! or&ani.ations are #enefitin& from toda!, res+lts
in a more olla#orati2e eos!stem 3,ere all ators are en&a&ed in a m+t+al #enefit-
*ost+mers &et a 2oie to re<+est t,eir needs #! e@,an&in& ideas and 2al+es in a loser
omm+niation 3it, #+sinesses- Bein& soial is ,el'in& or&ani.ations in t,e inside in #etter
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International Conference Proceedings
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olla#oration in all le2els ,ori.ontall! and 2ertiall!- 5o onl+de, #ein& a soial #+siness is
'rofita#le to all-
.!onclusions
.1 Traditional applications anal"sis
$e &ot a &eneral o2er2ie3 of t,e traditional a''liations of 'ro0et mana&ements,
s'eifiall! Mirosoft )ro0et and Jira- Belo3 3eHll list some of t,e ad2anta&es of +sin&
t,ose a''liations:
"ffeti2e ,+man, ',!sial and finanial reso+re mana&ement
S,orter de2elo'ment time
Im'ro2ed +stomer relations,i'
Lo3er osts
I+alit! ins+rane and reliali#ilit!
Hi&,er mar&inal #enefits
Hi&,er 'rod+ti2it!
Better internal oordination
Moti2ation
After anal!.in& aref+ll! #ot, a''liations, 3e notied t,at t,e!Hre not fle@i#le in relation to
t,e d!namis of no3ada!s #+siness en2ironment and t,ereHs a la% in t,e real time
omm+niation amon& teams in2ol2ed in t,e 'ro0et-
Jo fle@i#le d!nami #+siness en2ironment
5,ere is no real time interation #et3een 'artii'ants
Limited n+m#er of re'orts and 'ro0et 'erformane indiators
.2 #esults of the $uestionnaire for the importance of using project management
softwares
Jo3 3e 3ill see t,e res+lts olleted from t,e <+estionnaire t,at 3as ond+ted to
+nderstand t,e im'ortane of +sin& 'ro0et mana&ement soft3are in o+r o+ntr!- 5,e
<+estionnaire 3as deli2ered to 21 Al#anian om'anies in2ol2ed in I5 de2elo'ment 'ro0ets
and 3as filled in #! t,em-
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95%
5%
%sage of project management software
Companies t hat use project management soft ware
Companies t hat do not use project management
soft ware

Figure. . 4sa&e of 'ro0et mana&ement soft3are
As seen in t,e a#o2e fi&+re, Fi&+re 3, 'ro0et mana&ement soft3ares are +sed #! 6EK of
t,ese om'anies-
(e&ardin& t,e t!'e of soft3are t,at is mostl! +sed #! t,ese Al#anian om'anies for 'ro0et
mana&ement, note t,at a#o+t E1K of t,em +se Mirosoft )ro0et, t,e ot,ers +se: Serena
O'en)ro0, O'en "(), 5rello, SA) "**7, i5ra% et-, s+mmin& +' to D2K- (e&ardin& JiraCs
+sa&e, t,is soft3are is t,o+&,t to #e +sed #! LK of t,e om'anies 'artii'ant in t,e s+r2e!-
8%
50%
0%
42%
Project management software
Jira
Microsoft Project
None
thers !"erena pen Proj # pen $%P# &re''o# "(P $CC)#
i&%(C*+

Figure. &. )ro0et mana&ement soft3are
F+rt,er t,e met,odolo&ies +sed for 'ro0et mana&ement, Fi&+re E, 3,ere EEK +se t,e A&ile
met,odolo&!, follo3ed #! 2MK of )MI met,odolo&ies and ASA) and f+rt,er 3it, t,e 6K
)(IJ*"2 met,odolo&ies and (4)-
55%
9%
9%
2,%
Project management methodolog"
(gi'e P%-NC$2
%.P thers !PM-# ("(P+

Figure. '. )ro0et mana&ement met,odolo&!
It s,o+ld #e em',asi.ed t,at t,e met,odolo&! +sed de'ends on t,e t!'e of t,e 'ro0et t,at is
#ein& +nderta%en and in &eneral t,e met,odolo&! is ,osen #! t,e 'ro0et mana&er-
A#o+t t,e om'liane #et3een t,e soft3are and t,ee met,odolo&! +sed, in t,e ase of t,e
Al#anian om'anies, Fi&+re 7, 3e notie t,at t,e! fit in 61K of t,e ases-
5,e rest of t,ose 3,o do not ada't soft3are and met,odolo&! in mana&in& a 'ro0et, mostl!
at so d+e to t,e fat t,at e2er! 'ro0et is different, and t,e A&ile met,odolo&! is not
om'ati#le 3it, most of t,e tools t,at Mirosoft )ro0et 'ro2ides-
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International Conference Proceedings
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90%
/0%
!ompliance between methodolog" and project management
software
&he0 do comp'iance
&he0 do not comp'iance

Figure. (. *om'liane #et3een met,odolo&! and 'ro0et mana&ement soft3are
(e&ardin& t,e assistane 'ro2ided #! 'ro0et mana&ement soft3ares for statistial anal!sis,
see Fi&+re M, a#o+t ,alf of t,e om'anies res'onded t,at it 9soft3are? 'ro2ides s+ffiient
s+''ort- 5,e soft3are 9e& )ro0et Anal!sis men+? an easil! 'ro2ide t,e 'ro&ress of 'ro0et
tas%s, #ased on t,e tas%s t,at #elon& to t,at 'ro0et, an ons+lt t,e 3or%in& ,o+rs of ea,
mem#er s'ent on a s'eifi 'ro0et assi&nment and 'ro0et osts- 5,e soft3are allo3s t,e
'rod+tion of statistis on 'erformane, s,ed+lin&, dela!s, reso+res needed for t,e 'ro0et,
et-
A#o+t 31K of res'ondents laim t,at t,e soft3are +sed for 'ro0et mana&ement 'ro2ides a
ma0or ontri#+tion to t,e 'rod+tion of statistis a#o+t t,e 2ario+s 'ro0ets t,at are #ein&
de2elo'ed #ea+se it ,el's to ,a2e a entrali.ed s!stem for do+mentation of t,e 'ro0ets and
ser2ers- It also assists in 'lannin& tas%s and deadlines, iss+in& mont,l! and 3ee%l! statistis
de'artment- 5,e rest, 21K res'onded t,at t,e! do not see an! 2al+e added #enefit from
'ro0et mana&ement soft3are in t,e 'rod+tion of statistis- 5o e@trat 2ario+s statistis t,e!
'refer to +se Mirosoft "@el-
10%
50%
20%
)hat e*tend does the project management software help "ou
to get statistical data+
&o a great e2tend
&o a moderat e e2tend
&o no e2tend

Figure. ,. $,at e@tend does t,e 'ro0et mana&ement soft3are ,el' !o+ to &et statistial data
Finall!, om'anies 3ere as%ed ,o3 t,e soft3are ,el's t,e 'ro0et mana&ement to 'redit
ritial sit+ations- For t,is, Fi&+re L, EEK laimed t,at 'ro0et mana&ement soft3are ,el's
t,em s+ffiientl! in 'reditin& ritial 'ro0et sit+ations- *om'anies laim t,at 3,en t,e!
ond+t a &ood al+lation of ris% and ,a2e s+ffiient ,e%ed milestone 'oints, t,e soft3are
,el's in 'reditin& t,e 2ario+s ritial sit+ations and e2en t,eir 're2ention- 5,e remainin&
2MK res'onded t,at it ,el's in terms of s,ed+lin& t,e 'ro0et, ie to foreast t,e total
estimated time for t,e d+ration of t,e 'ro0et, as 3ell as t,e alloation of ,+man reso+res in
ertain tas%- Sine t,is soft3are is inte&rated 3it, e8mail, it a+tomatiall! notifies t,e 'ro0et
mana&er #! e8mail in ase a tas% ,as e@eeded t,e deadline, or e2en sto's '+r,ases for t,e
'ro0et in ase it e@eedes t,e #+d&et set-
Also, man! 'ro0et mana&ement soft3ares 'ro2ide a test 2ersion-
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International Conference Proceedings
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5,ese soft3ares are fairl! int+iti2e to +se and assist in 'reditin& f+t+re sit+ations effeti2el!-
5,e 'ro0et o2er2ie3 'ro2ided #! t,e soft3are, if all t,e data ,a2e #een aref+ll! introd+ed,
&reatl! aids in om'letin& t,e do+mentation re<+ired #! t,e met,odolo&!, as 3ell as desi&n
sol+tions to minimi.e ris%s-
2,%
55%
/8%
)hat e*tend does the project management software help "ou to
predict the critical situations of the project+
&o a great e2tend
&o a moderat e e2tend
&o no e2tend

Figure. -. $,at e@tend does t,e 'ro0et mana&ement soft3are ,el' t,e om'an! to 'redit ritial sit+ations of
t,e 'ro0et
A#o+t 1LK of om'anies laim t,at t,e onl! failit! t,e! &et from t,e soft3are in t,e
'redition of ritial sit+ations is to identif! t,e ases 3,en a 'ro0et e@eeds deadlines, or a
feat+reNmod+le of t,e 'ro0et dela!s more t,an 're2io+sl! foreasted t,en t,ere is somet,in&
ritial to #e sol2ed <+i%l!-
5,e! ans3ered t,at t,eir met,odolo&! of 3or% is s+, t,at man! of t,e statistis are not
#ased on t,e ones t,e soft3are 'ro2ides, as t,e! %ee' ontrol of t,e 'ro0et ea, da! #!
s,arin& 3it, ea, ot,er and t,e soft3are is mainl! +sed to ,a2e a &eneral idea a#o+t t,e
'ro&ress of t,e 'ro0et-
#eferences
O1P G-L- D+nan 92113?: )ro0et mana&ement: major factor in project success- I""" 5ransation on 'o3er
a''arat+s and s!stem 9 2113? 3M1183M1E
O2P )ro0et mana&ement soft3are ,istor! OOnlineP, A2aila#le:
9,tt':NNoffie-mirosoft-omNen8111N'ro0et8,el'Na8<+i%8,istor!8of8'ro0et8mana&ement8
HA1113E1E73-as'@?
O3P H- Ker.ner 92116?: )ro0et Mana&ement: A S!stems A''roa, to )lannin&, S,ed+lin&, and *ontrollin&-
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(ystem management
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A2aila#le:
9,tt':NNte,r+n,-omN2112N17N2ENits8offiialmirosoft8onfirms8it8,as8a<+ired8!ammer8for81828
#illion8in8as,N-?
O11P J- 5ra0,e2s%a 92111? 5,e Im'ortane of )ro0et Mana&ement Soft3are
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1
International Conference Proceedings
ISTI-2013

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.imonera /012A ,as #een &rad+ated at t,e Fa+lt! of "onom! in 2111- S,e ,olds
a Ba,elor de&ree in B+siness Informatis sine J+l! 2111 and a Ms- in Information
S!stems in "onom! at Fa+lt! of "onom!, 4ni2ersit! of 5irana sine J+ne 2113-
S,e is t,e a+t,or of some artiles in t,e field of soft3are mana&ement, 2irt+al realit!,
o'eration s!stems, 'ro0et mana&ement met,odolo&ies, "() im'lementation, et-
3onald 45I6A 3or%s as "() Anal!st at *omm+niation )ro&ress s,-'-% sine
Fe#r+ar! 2112- He ,olds a Ba,elor de&ree in B+siness Informatis sine J+l! 2111
and is +nder &rad+ation for Ms- in Information S!stems in "onom! at Fa+lt! of
"onom!, 4ni2ersit! of 5irana- He is o8a+t,or of some artiles in t,e field of
o'eration s!stems, 2irt+al realit!, "() im'lementation, 'ro0et mana&ement
met,odolo&ies et-
5ona 50SIFI 3or%s as $e# Master at Dia%onia A&a'es- S,e ,olds a Ba,elor de&ree
in B+siness Informatis sine J+l! 2111 and is +nder &rad+ation for Ms- in
Information S!stems in "onom! at Fa+lt! of "onom!, 4ni2ersit! of 5irana- S,e is
o8a+t,or of some artiles in t,e field of o'eration s!stems, 2irt+al realit!, 'ro0et
mana&ement met,odolo&ies et-
7uestionar" for the importance of using projects management software
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1
International Conference Proceedings
ISTI-2013

D- Do t,e 'ro0et mana&ement soft3are t,at !o+ +se ada't om'letel! 3it, t,e
met,odolo&! t,at !o+ ,a2e ,oosen for mana&in& t,e 'ro0etT
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E- Ho3 m+, does t,e soft3are ,el' !o+ for retrei2in& statistis for t,e 'ro0etT
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7- Ho3 m+, does t,e soft3are ,el' !o+ to 'redit t,e ritial sit+ations of t,e
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