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Melissa Cherniss

89 Founders Lane (631) 566-1634

Memphis, TN 38103


Customer Service Problem Solving Social Media Organization
Microsoft Office Scheduling Visual Displays Multi-Tasking

University of Memphis 2013-present
BS Fashion Merchandising and Management
BS International Business

Fashion Institute of Technology 2011-2013
Fashion Merchandising and Management

Suffolk County Community College 2009-2011
Exercise Health & Science

Professional Experience:
Assistant Manager; Saddle Creek (Store 3052) 2013-present
Providing the highest level of customer service in alignment with Key Performance
Indicators as defined by the Coach brand and district level standards
Coordinating and implementing all retail activities within the store including: focusing on
sales, customer service, utilizing all brand loyalty tools such as ClienTrack, and
personalized follow up
Educating and engaging consumers and team members through product knowledge in
relationship to lifestyle questions, latest trends, styles, and colors
Planning daily goals and non-sell activities and delegating tasks to team members when
Executing corporate vision through floor sets with precise attention to detail and pride in
the product lines
Traveling to other store locations in the district such as Little Rock, AR and the Wolf
Chase Galleria to assist with management duties
Motivating team members through sales and service leadership
Preventing loss through conscientious consumer interaction, audits, and accurate
inventory management
Optimizing internal operations by systematically organizing inventory by style and color
Sales Associate; Saddle Creek (Store 3052) and East Hampton (Store 2576) 2011-2013
Achieved total, comp, and net sales targets defined by management
Supported store, team, and personal goals in the promotion and sales of seasonal
collections, new products, and existing lines
Provided recommendations to customers in order to drive sales and increase average
dollar and unit per transaction
Maintained customer database, and organized personalized correspondence

Courtyard by Marriott
Front Desk Assistant 2010-2011
Welcomed and served guests in a courteous, efficient, and friendly manner
Demonstrated proficient computer skill by accurately handling cash, credit card, and
corporate billing charges
Coordinated corporate and group reservations
Provided thoughtful recommendations to guests based on their interests and preferences
Trained new Front Desk Assistants

Awards and Achievements:
Rotary Exchange Student 2007-2008
President of French Club; Suffolk County Community College 2010
Captain of Women's Volleyball Team; Suffolk County Community College 2010
Volunteer at the Center of Entrepreneurship and Innovation 2013-present
Fashion Merchandising Club 2013-present
Rotaract 2013-present

List of References:

Shannon Farris Store Manager, Coach Saddle Creek (662) 420-0509
Christopher Shyti Associate Manager, Coach Soho (516) 381-1160
Kathyrn Calemmo Executive Assistant, Coach Full Price (516) 606-7385
Ivan Meehan Store Manager, Coach East Hampton (631) 324-0394
Devin O'Brien Associate Manager, Coach East Hampton (631) 804-4358