PREFACE

Well, its not Dianetics, its just what I've done. I've had my exits, and I've had my entrances, but played
many parts. I had a nervous breakdown about a year ago, and have been on disability. Conseuently, I
have had time to write this book.
!ey, i" you're going to read about someone's li"e, you might as well read about mine. It's not #$he
%abe& or 'ickey 'antle's autobiography, but its "unny. (unny !ow) I don't know. It's just "unny.
Conventions used in this book:
$his book uses conventions like the one that I call the *+C,-.I/* 012
$hroughout the book I introduce scenarious like the one's you see at the end o" 1ocky and %ullwinkle.
(or example I might say3 I was an expert in my "ield , OR I'm just some kid that didn't want to grow
up4
5ou'll see. Its catchy. 1ocky and %ullwinkle never knew what was going to happen, but they always
knew something was going to happen. 6et it)
$oday, it's very hard to have a long7term career. 8eople get shoved around like their cattle and you just
have to keep up with it. *ven i" your working steadily "or a big company, it is likely that they will
move you around 9...:...or even more times with a year. %ut i" you can keep up, it pays.
In my "ield there are computer people who used to be accountants, electricians, and even construction
workers. ;nd I'm sure there's a lot o" people in other careers that used to be computer people. It's a lot
di""erent than what it used to be. ;t one point in my career I became a licensed stockbroker, went to
school "or court reporting, and even tested "or, passed, and was o""ered a position with the <ew 5ork
City 8olice Department, just to have something to "all back on in case things didn't work out in the
computer "ield. =I still have "our years to decide>.
When you care about something you don't want to see it taken away. I was very happy working at
Chase bank in !icksville. I even played .anta Clause every year. I would go see these ladies at one o"
the departments, and they would help me with my costume. I would walk around to each department,
ringing a bell, wishing everyone a 'erry Christmas.
Well, I guess the economy couldn't support a happy worker. I needed to move on. ;nd I did. I was
very success"ul. It was like a catch 99, moving around would jeopardi?e my resume, but on the other
hand I got paid extremely well, and learned a lot.
I started my own business when I got back "rom Cali"ornia. ;nd have done "airly well. I have a team
o" people that work with me, and have gotten some pretty big accounts. =<ew 5ork -niversity,
,ockheed 'artin, Warner %ros.>. I have also established contact with a variety o" local companies2
;uto 8arts, 1estaurants, 6as .tations, (lorists, Day Care Centers, etc.
<ow I am ready "or a good "ull time position. $he team I work with is ready to run the business. I'll
pop in "rom time to time to see how they are doing.
I really want this job at !o"stra. I" I get it I hope to be there "or at least @A years, buy a house, and
begin my "amily. I still want @@ kids. ,et's hope it all works out. $hen I can write my next book
#!ow to land a good job, and B**8 it4&.
'y resume looks good, though. *ven though I moved around, the places that I worked with called me
back to work on other projects. I still have a relationship with the companies that I worked "or, and
they always have work "or me when it is available.
$hat's good.
I have gotten to research and implement so many technologies. I'll try to
list them here2 .ybase, I<61*., 0racle, In"ormix, .C,.erver, 'icroso"t
;ccess, ,otus ;pproach, Dbase, <ovell 9DE, :.@@, :.@9, F.A@, F.@@, G, and
E.G, Windows :.A, :.@, Windows "or Workgroups :.@@, Windows <$
:.G@, windows <$ F.A .erver, Windows <$ F.A Workstation, 0.H9,
%anyan /ines, 'icroso"t ,an 'anager, Windows 9AAA .erver, Windows
9AAA Workstation, Windows IG, Windows ID, Windows '*, Windows
+8, Windows 9AA: .erver, ;ctive Directory, -<I+, .un .olaris, .un0.,
I%' ;I+, !87-+, .co -<I+, .ystem /, ,inux, Caldera, 1ed!at, .use,
;.HFAA, JC,, CIC., Cobol, '/., D*CH/;+, 'icroso"t 0""ice, Word,
*xcel, 8owerpoint, ;ccess, 0utlook, Wordper"ect 0""ice, Wordper"ect,
,otus @797:7, ,otus Word8ro, ,otus .mart.uite, ,otus ;pproach,
'icroso"t *xchange, <ovell 6roupwise, 8egasus *7mail, ,otus <otes,
-<I+ sendmail, Internet In"ormation .erver, ;pache Web .erver, -<I+
Internetworking, ;dobe 8hotoshop, (lash, Dreamweaver, Calendar
Creator 8lus, 0ntime .cheduler, ,otus 0rgani?er, 0pen0""ice,
Wow, that's over @AA systems so "ar. <ot to mention the hundreds o" macros, templates, schellscripts,
and in7house applications that I have created.
(or .hammy, 'y Cocker .paniel. 2>
Table of Contents
'aking the sacri"ices, some
right, some wrong
'ani7!ani $he early years
;spiring 5oung *ngineers
*n?o 'icali
1uss Cassar
'ike 1anda??o
'$/
0B4 It's .howtime
Chase and Dillon 1eade
Beith .eidon
Charles 1iver Computers
City <ational %ank
John %eale
%ack "rom Cali"ornia
6lenn is an ;sshole
<ew 5ork -niversity
'CI
Je"" 8aul
(ailed Interviews
;storia (ederal .avings %ank
<ext stop, (lorida
'y (riends
$rials and $ribulations
*xperiencing ,oss
'anagement Issues
0ther Jobs
;lison
$he *nd
Users and Support
$hanks to all the users "or your paitence and goodwill towards me, my career, and my "uture. I know
how hard you all work. I used to be one. I never met such nice people in my li"e. It was the
computers. In time everybody knew that they had to learn them. ;nd they were very compliant with
me at least. I really was there to help them.
I think that's what got me to get Chase to hire me as their programmerHanalyst. $he "act that I had
worked in banking and "inancial operations gave me great "lexibility with the users. I really understood
what their needs were. 'ost technical people had a hard time communicating with them. ; user is a
no7nonsense kind o" person. -susally not making the big bucks, and just wanting to get the job done
so that they can go home and "eed their kids. $hey work on a budget, more stringent than the
executives, or the computer people do. %ut they have no problem with that, as long as we make things
simple "or them. $hat's what I was able to do. *ven in situations where I
wasn't really able to simpli"y the systems, I was able to communicate
e""ectively what they needed to do. I worked on application
enhancements to make their lives easier, modi"ied their reports to be more
use"ul, and provide them with adeuate training and support. $hey liked
working with me. ;nd I like working with them.
'y "irst support site was in !icksville, with a lady by the name o" *llen
Dooley. !er and ,ois %erry were the managers there, and there was a
beauti"ul secretary there, around my age, that I love talking too. .he
liked the song by ,ed Keppelin #1amble 0n&. ;s time went by I noticed
one thing about the users that a lot o" people in I$ didn't. $hey cared.
$hey supported our e""orts, and they were proud o" us and our "utures. I
always paid attention to them, and learned a lot. $echnically speaking, it was as i" they were giving me
the answers to what was wrong with the network without even talking. $hey had a sixth sense.
; lot o" times I would just get a "eel "or a place, and know where the problems were. I didn't use too
many technical analy?ers or so"tware tools. I just got a "eel "or the people, and that lead me to most o"
the problems.
<ow that I have obtained that raw troubleshooting talent, I am more
open to network analy?ers and so"tware tools, like '0' and 'icroso"t
,an 'anager. I "ind them very help"ul but always revert back to my
original troubleshooting experiences.
*llen liked working with me. #*verytime we get a good computer guy
they take him away "rom us&, she said. $his was true. 'any I$
departments weren't really as "ocused on the customers needs as they
should have been. I recogni?ed that right away, being a user mysel".
%ut it was di""icult "or the technical people to communicate, and the
clients needs got overwhelming at times. $his was no time to start a
trend.
*llen and ,ois were great people and I would have given her all the
attention she needed. I didn't know the I$ strategies at the time, nor did I
uestion it. I supported them well, however, and they appreciated my
work.
*very place I went the users taught me about business. I learned about them and understood their
situations. *very day I went home smiling, knowing that I helped them work, and help my I$
department be a success. It was nice. $he work was hard but I was "ul"illed that I was able to help so
many people in the course o" a day.
!ickville was nice and local. It was only a @G minute ride to work. $he city was an animal. I used to
go in at E2:A to get to work by D2AA, and not return home sometimes until @@2AA at night. %ut I was
getting paid very well, and I enjoyed the work. I mean I really enjoyed it. $hey city, the people, the
technical challenges, all o" it.
9GAA users in Chase %anks $rading (loor at 9LA 8ark ;venue, :AAA at
/iacom, 9AAA at '$/, 9GAA at .howtime, @GAA at ,ochkeed 'artin
and @LAA at City <ational %ank in %everly !ills, C;. DA7@GA service
calls a day. $hat's well over @A,AAA users that I supported. (air
enough)
Well, I worked hard so that someday I would unuestionably make a
great Chie" In"ormation 0""icer=CI0> at a great company. 'aybe even
run my own computer company one day. I had already customi?ed my
own version o" windows, written my own database programs, and more.
I designed plans "or easy to use inter"aces, application's, and mobile
access units.
-sers were inspirational. $he let my creativity soar, and at the same time kept me in perspective. I
considered them the anchor to my career. .ometimes the bossed didn't like it. John %eale though I was
too #"riendly& I think. %ut I had the whole banks respect. $hey still remember me there to this day. I
wish I was still working with them. I hate to leave a job.
%eing estranged in Cali"ornia, they were very supportive. $he
reminded me o" the group at Chase in !icksville, and all the other
users I had worked with. $hey were nice. It made me com"ortable to
be around them.
I love building relationships, and I hate losing them. I try to
remember to the best o" my ability all the experienced I have had with
them. I "eel its worthy to write it down. I "eel like they are worth it.
It wasn't so much that there computer was "ixed. It was that I was
nice to them. %eing a technician is not just being technical. Its
making the user com"ortable, dealing with the complexities o" the
systems, and simply providing them with the best possible answer.
.omething they can work with. -sers are very nice i" you let them
be. $ry not to eat too much cake when they o""er it to you. 5ou'll
gain a lot o" weight that way. 2>
I was like getting paid like an executive, but I was there to help the
people that worked there. $he users like me "or helping and so did
the management. I represented them, and provide working and e""icient systems. I made everyone
happy. I was the glue that held the company together.
$hey needed me. <o uestions were asked. I was hired over the phone. Interviews were easy. $here
was no competition. ;nd with my -<I+ background, I was untouchable. *ven the technical people
couldn't suash me. I wasn't khaki though. I was "riendly. *veryone thought I was just a good regular
worker. I knew a lot more than that though.
;t .howtime, I would sneak into the development department and train
the developers in 8owerbuilder, .C,.erver, and whatever other
systems they needed help with. It was nice working at /iacom, '$/,
and .howtime. $hey let you do what you wanted.
5ou see, I always appreciated the trust that people had "or me, and
never abused it. $hat's very important. I never judged anyone, and
when I did, I'd just put it out o" my head. I let people be themselves.
$hat's what they liked about me.
.upporting multi7plat"orm environment is a skill not everyone has. I
had no problem switching between -<I+, <ovell, and Windows
systems. I enjoyed the subtle di""erences o" each. -<I+ was the
champion though, but <ovell and Windows brought in a more user7"riendly environment, and with it
very excited, thought"ul engineers. <ot having to spend their time developing, and more just setting
the right con"igurations, they themselves were more user "riendly. $he new networks now introduced
concepts a user could grasp a little better, and it was less intimidating.
It got to the point where users were not as responsive as they used to be. <ow knowing enough to be
dangerous, they weren't so apt to let someone use their systems.
MAKING THE SACRIFICES, SOME RIGHT,
SOME RONG
When a person sets out to do something unprecedented it takes all their inspiration and a lot o"
perspiration. *verything around you can crumble without you even knowing it. 5ou have to be
courteous and care"ul. I was taught at Chaminade that you need to be well rounded, not just with the
intellectual, but also social, religious, health, and other "actors are involved. *ven with that in mind.
Its still di""icult. I remember 1uss Cassar singing #.it down you're rocking the boat&. I didn't reali?e
what he and Chris did early in li"e, and didn't use my discression as well as they did. Chris wound
working "or a small company in the basement o" the twin towers =Don't worry, he's ok>. 1uss moved
on to be a /ice 8resident o" %ear .terns. I decided to go boldly where no man had gone be"ore, and I
certainly did. $he only thing I didn't reali?e is that the wheel had already been invented and there was
a lot o" backstepping that was unnecessary. I couldn't "ocus though.
; bad car accident had put my girl"riend in a mentally unstable state. .he was getting really bad
headaches and I "elt that the stress o" my new career was would make it worse. I was already
overwhelmed by the people that were around me and wanted to be the best. I didn't reali?e that when
you're amongst very intelligent people, its best to just "it in. I didn't need to change my li"e so. It
would have been better just to maintain. <ot knowing what struggles I would come across, I decided to
put all my "ocus on work, and a"ter a very di""icult breakup, I did just that.
What was I to do) $he company was o""ering me the technology, but no security. It clouded my
decisions. I thought about the main"rame people in the city, and that they had more job security, but
that wasn't my case. I had to know everything about everything, or as much as I could handle.
I probably have been through more technology and applications than anyone I know. I was a ball o"
"ire, getting involved in every bit o" technology out there. It was overwhelming.
I was success"ul, very success"ul. *very position that I worked at o""ered me a "ull time position. I
declined each time, desiring to learn as much as possible be"ore settling in a "ull time position again. I
set out to represent the people who trained me, and I did well. I was responsive and eager to learn in
every situation. I was a great asset, o""ering my expertise in many situations. $he senior technical
people always noticed me. I was always promoted to work on important projects.
I don't think there was a single person that gave me any grie" in my "ield. 'aybe because I never
bothered them. I was pro"essional, sometime too pro"essional.
I thank all the people at all the companies who gave me a chance. 5ou all were a great help4

Just remember, I" you "eel like you are being treated poorly at a job, call the better business bureau. It's
your li"e and no one should try to take advantage o" that. 'ake sure that you are judged "or your
experience, eagerness, and ability to learn. I" that's not the case you are most likely being used.
Don't burn your britches, you never know. 0ne day you may have no choice to work "or an angry boss.
8lan your career. $ry to avoid hypocracy. $hink o" all the people that have dead end jobs, and listen to
them4
Obta!n!n" a Sen!or #e$el pos!t!on
$here are many well paid jobs in the computer "ield. 5ou just have to convince the person that you are
uali"ied. I am very hands7on, well written, but at times not very well spoken. *specially when a
person is skeptical about my experience. (or some reason I lose ability to communicate. 'aybe its a
de"ense mechanism, I don't know. I think it is.
I used to think my experience would #shine& through, but that would only happen i" the person worked
and studied as hard as me. 'ost people don't. !owever, I have met a "ew that recogni?e my
experience, and those are the type o" people that I try to save mysel" to work "or. It's hard to "ind them,
though, and sometimes you have to bite the bullet. .o I try to prepare as best as I can "or interviews.
It's very discouraging when they don't believe you, though.
I never turned down an opportunity "or an interview be"ore, but I reali?e now that when you are a
senior person, you really should go "or the senior level jobs. I used the think that agents were technical,
but most o" them are not. .o I have to explain to them what I am looking "or. I never liked turning
down work, but to "urther my career, I need the right job. =0therwise I'd be stuck on a help desk my
whole li"e>.
.aving "or a rainy day is important. It can take a long time to "ind the right position. .tart interviewing
when you are working. ;gencies like that. $hey are more apt to get someone a job who already has
one. It's just the way it is. $hat's why I have built up a consulting business, so that I can interview at
my leisure.
When you are on an interview, it helps to know what the persons' background is. $hat way you can
know how to communicate with them. I" the person you work "or is a project manager, ask them about
their experience. I" they are not really technical, they would be more interested in the outcome o" your
experiences. I" they are technical, you might want to explain some o" the "iner details o" your projects.
I" they are /*15 technical and don't seem really disgruntled, "eel "ree to unleash all your thoughts and
ideas. 2>
;s o" right now, I am "ully uali"ied to serve as a companies2
%atabase ad&!n!strator' this person is responsible "or installing the database so"tware, determining
hard drive and memory reuirements, and using the appropriate con"igurations. ; D%; works with
programmers to setup databases, tables, stored procedures, and triggers to store data and enhance a
programs "unctionality. !e or she is prepared restore databases and systems in the event o" a disaster
recovery. 0ther concepts including clustering, system maintenance, indexing, security, group policies,
and more.
%atabase pro"ra&&er' interacts with programmers and database administrators, determining
reuirements to develop stored procedures "or the database. Works with programmers in con"iguration
o" applications, database uerying, and triggers.
Net(or) Ad&!n!strator' this person is responsible "or the network hardware, and all the systems
associated. ; network administrator installs ,;<,W;<, and /,;< technologies using !ubs,
.witches, and 1outers. !e or she is responsible "or running cable through ceilings, walls, or "loors.
setting up "iberoptic connects between "loors, and con"iguring routers to integrate site locations.
; good network administrator has experience working with many topologies, star, bus, ethernet, token7
ring, (DDI, and others. ; network administrator is beginnin to need a knowledge o" telephony as will,
with the emerging technology o" /oice over I8.
Cl!ent Ser$er Ad&!n!strator' ,ike a network administrator, this person is responsible "or the
network so"tware. $his includes operating systems, "irewalls, virus protection, applications, and more.
S*ste&s Ad&!n!strator' a systems administrator is "amiliar with creating users, groups, group
policies, maintaining "irewalls,
Pro"ra&&er+Anal*st' Writing Code, 'aintaining existing applications, team development.
S*ste&s Anal*st' Worked with departments and managers, gathering in"ormation on existing systems,
documentatiion plans "or application upgrades, and developing new applications. ; system analyst
then communicates the in"ormation the the programmers, database administrators and programmers,
network administrators, and I$ management. It is not necessary but help"ul i" the administrator has
experience working with di""erent systems.
IT Pro,e-t Mana"er' tracks the progress o" the In"ormation $echnologies projects. <etwork
-pgrades, *mail systems, application development, 8CHDesktop system rollouts, etc. $he main "ocus
good communication skills.
CIO, C.!ef Infor&at!on Off!-er' this person is the I$'s president, and is responsible "or all computer
related systems. Communication is key here, dealing with the C*0 regarding projects, the C(0 "or
budgets and cost analysis, the I$ project managers and sta"", the !elp Desk, and department managers.
I CI0 should have prior hands7on experience and must be able to hire the right personnel.
Help %es) Mana"er' speciali?ed in help desk operations, troubleshooting systems, and has a general
understanding o" the networks, operating systems, and applications being used in a company. ; good
manager has prior experience working on a help desk, and can jump in to answer calls when necessary.
!e managers the support team call center and the "ield service technicians.
;ll these positions pay "rom LA7@GAk. With @G years experience I am aiming "or about @@A.
I never had to learn how to interview. When I started my career, computer people were very sparse. I"
you knew anything, you were a commodity. ;gents would hire you over the phone. It was great. <o
one ever uestioned you on your experience.
$hat started to "ade away once all the real work was done. I mean, networks were in place, company
templates had been created, applications were chugging away. <ow companies wouldn't hire people
without certi"ications =that's because agencies would hire anybody>. I started to wean o"" "rom
consulting and "ound a "ull time job at City <ational %ank in %everly !ills, C;.
$he network certi"ication tests were bogus. $hey uestions were too technical and had nothing to do
with the day to day operations o" a network. 'any uali"ied administrators, including mysel",
struggled with the certi"ication tests. It made i" di""icult to "ind work.
; lot o" people began to hear about the new computer "ield and wanted in on it. .chools began to open
up, teaching certi"ication classes "or <ovell, Windows, Database 'anagement, 8rogramming, etc.
Colleges started to take the 8C world more seriously, and began to incorporate new technologies into
their curriculum.
Well, when companies "ound out that these #canned& network guys with their certi"ications where no
comparison to an experienced engineer, they started to back o"". $hat's when I came back to <ew 5ork
and started my own business..
Well the computer "ield was replaced "rom the old -<I+ and 'ain"rame engineers and developers to
the new 8C regime. ;ny old school engineer would have to learn the new system and get paid a
"raction o" the price, or become a project manager. $hey really didn't have a choice.
#.ure I want to be playing ball with my kid, #, John ,anigan, one o" my agents said. #%ut I can't. I
have to setup up all the di""erent systems at home and work with them everyday.
I didn't agree. $hat was only one opinion. %ut John, not wanting to go into management, had no
choice. 'y career was a job, and I wanted it to be relaxing. Instead o" going cra?y with my home
nettwork, I looked "or other possibilities. Writing this book was one o" them.
$his one guy o""ered me a job one time. !e was a !arvard 6raduate, and had a consulting company.
!e knew the deal. I think I should have stayed with him. I belonged to corporate ;merica, though. I
though what I had learned belonged to them, and wanted to stay working with the big companies. $his
guy was good though, and with his !arvard *ducation probably "ound lots o" work.
!e was o""ering about LGk and had all the latest so"tware2 <ovell, .C,.erver, Windows, etc I didn't
thing learning this stu"" on my own was important. I gained my experience in corporate environments,
with experienced people, and that was that. I think I was right. I didn't want to be a consultant
storming these departments, and thought the e""ort to be too aggressive. 'aybe i" he o""ered me a
signing bonus I would have stayed. ,0,.
I don't like to see people have to work to hard, and make unnecessary sacri"ices. I hate to see them
have to work "or an angry boss. It bothers me. I have had so much to be thank"ul "or in my career, that
I wouldn't want to give my experience away to some tyrant. $hat would be un"air.
.o try to make the right choices. Don't burn your britches. ;nd be calm.

MAKING THE RIGHT CONNECTIONS
Ob,e-t!$e' To be-o&e t.e CIO of a Ma,or Fortune /00 -o&pan*
What I have done to prepare)
I have worked with more technologies and been involved in more projects than most. I" there's
a new technology, I learn it, and move on. I have tried to gather as much experience as
possible.
;lso in my travels, I have met many great people. I have learned to work with managers,
technical teams, executives, and have met a "ew pretty senior people, who have been very
reassuring that I am on the right track.
I have learned about the various departments within a company and within the In"ormation
$echnology organi?ation, noting the signi"icance o" each. I have worked with over @A,AAA
people.
I do a lot o" research, and a lot o" writing. I have read do?ens o" books on technology, project
management, budgeting and cost analysis. I have studied the accomplishments o" success"ul
CI0's.
I maintain good health by not smoking, and exercise regularly. $his helps keep me sharp and
"ocused.
'y -ncle Joe always said to me #!ealth is most important.& I try to avoid stress"ul situations. I
don't need to get into them. $here are plenty o" opportunities out there and I always save "or a
rainy day.
I rarely get angry, and try to understand people and situations. ;nd most importantly, I see a
therapist regularly. 'ost people can't even comprehend what I am going through, and "eel I
am working too hard at nothing.
5ou can save yoursel" a lot o" time and trouble by making the right decisions, too.
CONNECTIONS
I think what a lot o" people are reali?ing today its important to have the right connections. *very hear
the term #Its not what you know its who you know&. I'm sure you agree. $his phrase gets taken out o"
context though. Just because you know someone may mean you get the job, but it doesn't mean you
get to keep it all the time.
!aving the right #connections& means being responsive, and "ocused. .tart a job, any job, and do your
best. When you are there a while you can start looking other places. $ry not to work "or an angry or
overly aggressive boss. $hat's the only thing I would say not to do.
Work is an experience, and the more you do it, the more that experience should show. $ake time out to
listen to you manager, and provide him with the work they reuire.
I" you are able to go to school "ull7time. Do it. Companies will hire a person with a degree be"ore
someone without one. ;nd when you are working there, they will promote the person with the
educational reuirement "irst. It happens all the time. Don't miss the boat.
I went to visit one o" my "ather's "riends, 1ay .mith, one time. ;"ter speaking to him about my career
and what I had learned, 1ay said #'ichael, get your degree. 5ou'll need it in the long run.& 1ay was
right, but the experience I got "rom working was not being o""ered in school. Computers were brand
new, and i" you didn't know the systems, you couldn't get the good work.

EN1O MICA#I
*n?o called us the ,earning Center, and that we were. We were all smart kids, though.
0ne day he bought us all egg sandwiches, that was nice. '''4 %acon, *gg, and Cheese on a 1oll.
$op it o"" with some 0J and you got yoursel" a meal.
*n?o was very 6C and very creative. *verybody liked *n?o. I was @I and he was about 9D. I aspired
to be him by 9D. I came pretty close. *n?o had been coding with pre7windows client server
applications, using a language called clipper. !e had a real head start on technology, and was ready "or
days to come. *n?o was smart and did good work. !e was called back to Chase a"ter leaving, taking a
better position. !e didn't need them, they needed him. ;nd he was very pro"essional and "riendly.
!is inter"ace design was creative, creating shadows behind data
"ields be"ore it became a standard. I've yet to see a better inter"ace
than the ones *n?o was designing @G years ago. ;nd he was very
technical, using words like triggers and parsing a database like it
was common language. !is #down to earth& way o"
communicating made it easier to understand the technical and
business aspects o" the "ield.
!e held meetings once a week, assigning projects to the members
o" the team, and met his deadlines. ;ll within reason, and without
stress. !e joked one day about me because my legs were shaking.
#!appy (eet&, he re"erred them as. 'e, just a novice programmer,
was eager to learn. I knew I was in a good "ield and that i" I didn't
let the opportunities cloud my vision, and stayed "ocused on technology, I would do well. !is
comment was to explain that situation, and hope"ully induce a calming e""ect "or me. It did.
*n?o is untouchable now. ;llen Cohen, one o" the programmers I started with, was "riends with *n?o.
;llen now works "or a consulting company which I believe knows *n?o very well. ;llen is very hard
to reach. *n?o is impossible. ;nyway, sometimes I call to speak with !erb Douglass and Chuck
Cohen, who work with ;llen. I "irst introduced mysel" as one o" ;llen's coworkers at Chase bank. I
then explained who I was and what I've done. $hey weren't impressed. When I mentioned *n?o's
name, one o" the guys said, #Well, I know who *n?o 'icali is&. I guess he thought I was just a tag
along. I call "rom time to time to let them know where I've been but haven't had any luck working with
them. <ot *n?o, though, they have %I6 8,;<. "or him.
*n?o is well rounded, not only a good leader and technically sound, he was also an excellent drummer,
married, and knew the corporate world. I rate to contend with him though, and don't see the di""erence.
I do respect their decisions, however. I must lack something that their particular clients need to be
success"ul. I'm more o" a corporate headuarters guy, I guess. *n?o was more independent than me,
and had more insight. 8eople always "elt I was smart, but a little wild. I never saw it that way and
neither did my "riends. We had many intellectual conversations and they were very supportive. I was
always dedicated to my work and took my time handling things. When !e was leaving, I printed him a
word document with a picture o" ;lbert *instein on it. *n?o liked ;lbert *instein. It uoted *instein
saying it was enough "or him to #wonder at the secrets& o" technology than to be consumed by it. I
then wrote #$hank you "or your insights.&
MIKE RAN%A11O
'ike said not to highlight in the books. #0ther people need to read it too& he said. $hat was a good
point. 6o in clean, and leave clean.
I remember that one time when the database crashed, 'ike and John stayed with me and walked me
through the procedures "or restoring the database a"ter it crashed.
#EON A##EN, CIO
It was very nice o" this guy to hire me. ,ockheed 'artin was a great place to work "or. $hanks ,eon,
"or putting your trust in me, and remaining to be supportive throughout the years. ,eon is always
accepting when work is available.
I was hired through a lady by the name o" %arbara %ahr. .he worked "or this guy %rian 6reen. $hey
just were cattle movers though, and weren't very loyal. I worked with them anyway. ,ockheed was a
good company.
$his was my "irst time at ,ockheed 'artin. ;t the time, ; man named 6unther, who knew ,eon, was
working with Cobol rewriting the code "or 59k compliance. I got to work with him. $his was great.
6unther used to work on .perry main"rames back in the day. !e was a try computer genius, I thought.
Well, I got to continue my working with <ovell, Windows, ,otus <otes, and 0.H9. I restored
databases, wrote programs, supported end users, and administered servers and email. 0n the network
side I con"igured Cisco routers, <ovell and <$ gateways, ran cable, con"igured pc's, and setup network
connectivity. It was good work.
1omeo made me nervous. I knew ,eon listened to his opinions. !e made me a"raid i" I didn't know
something. I think he was just trying to boost my intelligence, but I didn't trust that. I really was
looking "or a company that would o""er security, and "elt threatened by him. 8lus, they already had a
network guy, they had 1omeo. What did they need me "or)
I really wanted a more senior level position. *ven though these consulting gigs were paying just as
well. I wanted security. I wanted to be a company's computer guy. $he one that the came to "or
answers. ;t the time there weren't a lot o" uali"ied computer people in the "ield so I really had a shot
at becoming something.
;t the time the guy 6unther was preparing "or 59k. !e used to work on
.perry 'ain"rames, and was a great guy to talk to. !is job was to go
through all the Cobol code, changing the date "ield and any logic to 59k
compliance.
1eports a"ter reports were printed with the programs code, and 6unther
and I went through each, looking "or the 59k bugs. When I "ound
errors, I would document them "or 6unther, and he would make the
appropriate changes to the system. I had learned C0%0, at !o"stra so I
was able to help him e""ectively.
1omeo is ,eon's assistant. 0ne day Jerry was analy?ing the network
through the so"tware and hardware troubleshooting tools he had. ;"ter
some time, he determined where the "ailed link was. ;t the same time
1omeo came out with a marble notebook, and stated where the problem
was right be"ore Jerry was about to say it. #.ee, look at 1omeo, he doesn't even need a network
analy?er to troubleshoot the problem.& 1omeo in some way was tracking the network in this marble
notebook and was able to determine without the use o" a computer where the problem was. ;ma?ing4
$hat's what ,eon liked about 1omeo. !e knew his network. It would probably take an entire I$ sta""
to do what he did. !e was responsible "or the network, the database, and all o" the companies
applications.
1omeo was too smart. !e always presented me with impossible situations, and then would say #Why
don't you know that)&. It was "rustrating. <ot "or nothing, but as a worker, I wasn't really looking "or
that. %ut it was "un though. It was just that there were so many companies paying more "or knowing
less. 5es, the computer "ield was "lourishing, and I wanted a piece o" it.
I said good7bye to 1omeo "or the time being, and thanked ,eon "or his time.
When I came back to <ew 5ork I "ound work with ,ockheed again. ;s be"ore, they were looking to
o""er me a "ull time salary. I knew it this time and I was ready. 'y "irst day o" work my dad beat the
shit out o" me.
I just wanted to say one prayer, to ask 6od to help me be sharp, to re"lect on what I had done, and what
I was about to do with ,ockheed. I wanted it all to come together "or them. I wanted to impress them.
Well, still being in hell at home, having to take a bus everyday to work, and getting put down every
time I got home took its toll once again.
I worked diligently, however. I not only tagged all the old computers, setup new workstations, and ran
cabling, but I cleaned and reorgani?ed the whole room. 0ne o" the I$ managers, who had been moved
there during a merger, recogni?ed my e""orts, saying to ,eon, #,ooks to me like 'ike's doing a great
job4 What are you saying)&.
When I returned to ,ockheed 'artin I noticed that everything was the same. *ven the /isual %asic
manuals were still on the same desk, in the same case they were in years ago. #I've been waiting to
clean up this place&, 1omeo said. I guess he was waiting on me "or some reason. I wasn't "eeling very
political that day so I didn't bother to ask what he meant by that.
It was a "ight I didn't want to recogni?e. $he angry, disgruntled long islanders vs. the happy success"ul
people. $o them, no success could ever constitute happiness, and they hated anyone who was proud o"
themselves "or being success"ul. #5ou owe it all to us4& , they would think.
,eon always said #!ow's your (;$!*1.....your (;$!*1&, and I thought #!e sucks. !e just beat the
shit out o" me "or jumping to conclusions again.&. I didn't say anything because I knew ,eon wouldn't
get that. !e probably wouldn't have believed me. .ome people are like that.
;nyway, things went sour, and I didn't know how to get out o" it. I still don't know how to talk to these
people, and hope I can "ind the right people to work with.
Working at ,ockheed was like being in $echie ,and. I mean,
nothing seemed to bother these guys. $hey was just smart. $hey
were a very down to earth, ,ong Island company. $hey liked the
work and were simple people. %rillian though. $his one guy, = I
can't remember his name because 1omeo didn't like him>, was one o"
the companies main engineers. !e had been there "or uite some
time. *very day he said #When am I going to get my computer
"ixed)&. 1omeo never answered him. .o I kept talking to him
everyday, cleaning up space on his computer, and what not.
!e was a smart guy though, and loyal to the company and his boss.
<ot everyone likes that.
;nyway, the more I talked to this guy, the more everyone seemed to
get disgruntled with me. I le"t it alone and tried to keep it peace"ul.
#1omeo, this guy keeps bothering me to replace his computer.&, I
said.
#Why don't you just ignore him.& , 1omeo said. #.top going over there.&
I didn't know what to do. I'm not very good at politics, and certainly don't want to get involved with a
bunch o" people bickering i" I don't have to. It wasn't my place to do so, and there were no o""ers on
the table. I was just a consultant.
$he smoking room2 Captain Caveman, $hermodynamics, Dead .pots, 1ich people are disgusting.
I called ,eon recently. We had an in7depth conversation. Dr. Dos, the (uture o" <ovell, ,otus <otes,
and other topics were discussed. ,eon can talk about anything. !e is a knowledgeable man. #Don't
underestimate your genius&, I tell him.
I was looking "or a right "it. ;nd ,ockheed still wasn't it.
2OHN 3EA#E, CIO
What was good about John 'orrison's advice, was that i" you chose to take it or leave it, you still were
success"ul. John %eale was more like #Well, 'ichael, I treat a business relationship like a marriage. I"
it works out, great, and i" it doesn't, Divorce4&. ;lthough this worked out with his style and probably
saved him a lot o" personal grie", I wasn't able to adhere to it. .omehow, I believe that I" John
'orrison had said the same thing, I probably would have listened.
When I started working there, I reali?ed I needed an outlet. .ure I went out with Jamie a lot and went
to church on .unday, but I needed more. I wanted to be com"ortable in Cali"ornia. I wanted to meet
the people. I "igured a good way would be to work in a restaurant at night. I applied to 6ladstone's
and Chateau ,a 'er, both on the water near sunset blvd.
$his was just what I needed. $he job was getting stress"ul with all the unnecessary politics and
inexperienced management and I didn't want to crack "rom the pressure. I wanted to be able to think
clearly. It was a young group and they had a lot to o""er. I wanted to contribute my best to them.
!aving this job I could meet people and relate with them. It would have helped. I met with patty "rom
Chateau ,a 'er and she seemed willing to hire me.
I went to John the next day, thinking I had done a good thing. I said #John, I think I'm going to work a
day or two at 6ladstone's or Chateau ,a 'er&. John seemed angry saying #5ou can't do that, I need
you here.& I replied #I just think it will help me "ocus, i" I could be out there meeting people&. ;nd I
was right. Working at a nice restaurant I would have met nice people, too. $alking to them would
have helped me. John got more angry, saying, #Well, I know the owner at 6ladstone's and I'll tell him
not to hire you&.
I couldn't believe he said that. !e had a "unny tone in his voice, like my uncles and some o" my "riends
did when they were teasing me, but he was serious. I le"t with my tail under my ass. I didn't show him
that, o" course, and le"t saying #0k, i" you really need me that much&.
$his was a dilemma though. ;t this time I really wasn't totally getting the whole John %eale thing.
*ven though I knew it was important, I just couldn't grasp him. I didn't want to make any more
mistakes. I really needed to get in touch with people to help me. I probably should have seen a shrink,
but working at the restaurant would have been just "ine.
Well, his answer was so coherent that I began to mistrust John's opinions. I think he should have
encouraged me in doing so. I believe %raham would have. !e would have wanted my stay to be as
com"ortable as possible, knowing he would get more out o" me that way. %ut %raham was an older
man, and more experienced than John.
I'm not in any way knocking John %eale. !e was incredibly patient with me and was never like that
with anybody. $hank you, John, "or your patience and guidance. I wish I could have done more. %ut I
was in a new land and things were kind o" strange "or me. I shouldn't have wanted to venture out so
much.
Well, nobody likes to write about bad experiences, but here goes.
John taught me a lot though, a really admired and appreciated his pro"essionalism. !e put me on many
projects to help me grow, and it did. I wish I had done a better job in some cases, "or example, the
upgrade project at library towers. I "igured moving the "iles to the new server would be no big deal.
$he systems at /iacom and .howtime were able to move hundreds o" megs o" data "rom <ew 5ork to
Cali"ornia in minutes. I "igured City <ational %ank would be the same. I didn't reali?e they only had a
GEk link "rom library towers to EAE olive street. I should have. I could have been brie"ed better. Corey
just mumbled in a conversation #0h, yeah the data has to be moved over to the new server&. I thought
nothing o" it. !e didn't make a big deal o" it.
$hat's the di""erence between a <ovell and a -nix engineer. I guess you get what you pay "or. I don't
think the guys would have said it so nonchalantly knowing there was only a GEk line available. I wasn't
the network manager here, and I didn't know the in"rastructure. I should have.
$he guys at C<I were like #0k, mike we're all set, the servers up and running, now we just need the
data&. I said #.ure, no problem, and began moving the in"ormation over&. It should have taken about
@A minutes in normal circumstances. I called Dave !ioki, the help desk manager who also helped in
upgrade projects. #Dave&, I said, #$he server is up and running, all I have to do is move the "iles over
"rom EAE olive =which was right around the corner "rom library towers>. Do you know why its taking
so long)&. Dave said that there was only a GEk connection. -h, 0h. 0n a GEk ,ine it would take about
9 days to move the "iles over. $his was not good. I asked Dave i" there any capabilities on the system
to route the data to another location and then possibly to library towers. !e said he wasn't sure.
0k, I still wasn't too worried. We had a laptop that I brought with me
"or emergency with a @AA megabit *thernet card there and EAE olive
street was right around the block. ;ll I had to do was go over there,
copy the "iles, and we'd be "ine. I told the guys at C<I I would was
going over there and I'd return. Well, when I got there the security
guard wouldn't let me in because she didn't recogni?e me. I asked i"
she could call over to library towers to veri"y and she wouldn't. .he
know the guys "rom C<I so I told her I'd come back with one o" them.
Well, when I want back and told 1ich Cuant? the situation, 1ich said
#I can't go over there, I'm too busy4& Why in the world he said that I
have no idea. $hey had just said the work was done except "or the
data being moved to the server, and now he said this.
$his was no time to get upset. Why bother) !e wasn't going over
there and that was that. !e had no reason in doing so. I just let it
escalate. $hat's what they wanted. $hey were on the verge o" getting
"ired and wanted to make me look bad. $hey were success"ul.
Well, needless to say, John !e had currently been on a plane to /egas when he had to get a phone call
saying the "iles would take about 9 days to be moved over. 0" course, the consultants demanded on
staying around to get paid "or it. $hat was stupid. I could have just been there mysel". ;lso, they
could have went over and copied the "iles. I could have gotten real angry then, but I didn't. Instead I
just went along as i" I didn't reali?e they were screwing me. Instead I ordered a pi??a. 'y "riends "rom
<ew 5ork were staying with me at the time so I brought them into the building and introduced them to
the guys, just to throw them o"". I pretended it was all my "ault and agreed with them there was
nothing else that could be done. *ven though all they had to do was copy the "iles themselves, which
would have taken about a hal" hour, I just kept uiet. I already mentioned to them and Corey to do so.
I" they didn't want to do that, that was "ine too. I was very let down and hurt. 'y job was on the line
and no one seemed to care.
John was upset, I let him down. I kept "riendly with the guys at C<I still.
$hey took me out a "ew times and I appreciated their hospitality. I
treated them like human beings. I was polite. I always kept in the back
o" my mind what they did, though. I never brought it up again.
In doing so, I gained some o" the C<I guys respect, and they spoke with
me. $he one guy, <ick, a great guy to work with, said #$hese guys will
eat you alive&. !e meant the corporate headuarters at City <ational
%ank. I nodded agreeingly, but <ick didn't get it. $hese guys were not
the enemy. !e was just not used to working in such a corporate
environment. I was. I had a good educational background and lots o"
experience. $hese guys were here "or me. !e didn't get that. I don't like
to say this much but they were amateurs.
(or example, one time there was a bank wide meeting at a beauti"ul hotel con"erence center in
8asadena. $his was a"ter the upgrade projects at ,ibrary $owers. I went there with my best suit and
lots o" "ake suntan lotion, so much that my "ace was almost orange. I looked good though, shaking
everyone's hands that I knew, even the guys in I$. I ran the room. %raham 6oldsmith, the owner o"
the bank came up to me. I shook his hand and greeted him appropriately. %raham smiled at me
reassuringly and said #Beep doing what you're doing&. I thanked him "or the opportunity at City
<ational %ank and he nodded. !e knew everything about me, and respected my ambitions. What a
great guy. $hanks, %raham "or putting it all in perspective. !ere I was, trying my best to sustain
integrity and be a good, honest worker amongst all the animosity, and there was %raham, reassuring
me...$elling me that I was doing a good job. I didn't want to go against John %eale or C<I, but
reali?ed John was the better guy. I didn't want John to be disappointed, but I didn't like when he hired
someone else "or the position I interviewed "or. I wanted to move up uick, and thought he was
keeping me back my having me work amongst such chaos. I mean, Corey didn't like ;ndrea, Jamie
didn't like Bent, Cyrus didn't like anybody, ,ouis just liked porno, John didn't like C<I, John $eale
didn't like John %eale. It was a mess.
;nyway, the rest o" the upgrades went a lot more seamlessly. I didn't take an active roll though, and let
them pretty much run the projects. It seemed thats what they wanted anyway.
I was soon promoted to 59k 'anager. $his was a real challenge.
,ab, con"lict, etc.
I guess I was still angry with C<I and that carried over to other things. I mean, Bent was a great guy,
and a"ter all the mishaps I talked to him. Bent said he knew I was kidding and said he had hoped we'd
be #great "riends&. %ut there was Jamie, in my ear, stating his dislike "or the guy, calling him #Can't&.
I though that was pretty "unny, but de"initely not taste"ul. I will de"initely not side with a disgruntled
worker again.
$he 59k 8roject went well. I got to work with Debbie 8anish. .he was soooooo nice. I was in the lab,
every day, testing all o" the bank's applications. I used to go to John %eals o""ice, every day with stacks
o" paperwork 9 "eet tall. John didn't bat an eye. I though, I guess he doesn't appreciate good work.
Debbie did though. .he recogni?ed my e""orts.
(irst, Debbie's and I worked on gathering all o" the applications "rom each department. I worked with
on this initially , and then I went back to testing. Contacting the departments was interesting. I always
enjoy meeting new people, and they were very responsive to me.
0nce the applications were obtained, I installed them on the di""erent systems, and began developing a
test plan. I documented all o" the applications "unctionality, printing, logical calculations, reports,
administrations, anything that was involved in the program. $hen I developed a test plan "or each
"unction, tested the application, and documented the results. I also had to print screens out every screen
the application used.
Gl*nn Ta*lor 4 Mana"er of P.one Co&&un!-at!ons
%oy, I remembered being in the car with my girl"riend and saying #I just want to kiss the girls and
make them cry&. I sure take that back4 I think I "orgot along the way that people really want to help.
I got so used to helping them, that I "orgot to accept their help too. It's not so much that I didn't want
their help, I did. ;t the time, all I had le"t was my capacity to give.
I thought I knew everything.
I admit, I was lovesick, and my career, as "ar as it had taken me, was not enough to overcome the pain
o" losing my girl"riend. I vowed to let no one know how depressed I was, and un"ortunately, I was
success"ul.
Well, 6lynn was there "or me, and all she wanted to do was help. ;s the manager o" City <ational's
telephone systems, she worked closely with John %eale, the CI0, and corporate premises. .he was
very help"ul during the 59k project, having a broad knowledge o" the business environment at the
bank.
I remember one time we were in John %eale's o""ice and her saying #We want you to succeed&. ;
childish laugh was the only response I could give, which was very inappropriate. Well, that had been
the "irst time anyone really said something like that to me in a long time. $he rest o" the times I had
"inished the work be"ore anyone had a chance to really thank me. I wanted it that way. I didn't want to
let anyone in.
Whatever she did in saying that really got through when I le"t that o""ice. I hope I get the chance to
thank her someday. %elieve me, I know what people go through to make room "or the right people. I
was really just breaking down.
%ut John and 6lynn cared. $hey reminded me that I have a good background and am more than just a
consultant. $hey cared "or my career, and they stepped in to let me know that. John tried too. !e tried
hard. !e was letting me leave work to go to school and everything. %ut I couldn't respond. I was
breaking down.
!er name was %arbara %ellassai, and she was beauti"ul. ;s much as li"e had given me2 intelligence,
education, my "amily, "riends, and a great career, it all meant nothing without her. I waited many years
"or something else to come along to "ill the void, but nothing did.
;nd I tried too, it wasn't like I was just sitting around doing nothing. I was doing plenty.
RUSS CASSAR
1uss gave me a strong handshake.
I brought my brother there to the gathering. I asked him i" he wanted to go and he said sure. !e went
there, played a "ew rounds o" pool and split, saying, I hope that's helps. I had no idea what he was
talking about. I just wanted him to meet Carol .ica and the people I worked with.
I don't think he liked business people that much, and I kind o" "elt bad "or him. I really looked up to
him but at this time I reali?ed I had more patience than him when it came to dealing with people, and
he didn't. !e didn't take rejection as well as I did, or "elt that he shouldn't have to. <ot a bad way to
be, actually, I mean these guys really didn't do much "or me anyway, I thought.
;nyway, I was kind o" embarassed by his behavior. I kind o" was hoping to introduce my #%ig
%rother& to everyone. I guess it was silly o" me. It W;. a party, a"ter all.
;nyway, I was "urther turned to see that ;nthony 6aribaldi was there with his girl"riend, not his wi"e,
his 6I1,(1I*<D4 !e introduced her to me in "ront o" Carol and Carol just looked at me. I was going
to say something but got the inclination "rom her that I shouldn't.
I had long hair at the time, and ,orraine 8aige pulled me over to the bar to speak to me. 'ichael, these
guys really like you. 5ou really have to cut your hair. I said #5eah4 I don't know i" im ready.& = I
really should have said #5eah, you're right&>. .he replied #'ichael, cut the "uckin hair&, in a very so"t
voice. .he was right, but I knew my department was experiencing some turbulence at the time with the
merger and all, and didn't see the department having much o" a "uture.
I should have cut the hair, kept relations with ,orraine, but I was too ambitious at the time =and too
much o" a rebellious retard.>
2eff Paul
5ICTOR CHOPRA
/ictor Chopra 7
Went out to a real nice indian restaurant.
It (as (e!rd tal)!n" to t.e net(or) "u*s6 T.en ,ust d!dn7t .a$e t.e dept. t.at t.e de$elopers
d!d6
KEITH SEI%ON
I don't think the city was too keen on loss, or at least they didn't seem to grieve about it. I remember
Beith .eidon not making a big deal about it that his 6rand"ather died. I thought that was a little weird,
but he was trying to teach me something. 'aybe his grand"ather didn't want him to make a big deal
out o" it. 'aybe he was trying to protect me "rom the abuse o" my "amily. I don't know. Beith was a
good guy "or hiring me though so I know his intentions were good. I also made more money with him
than any other company and he signed my time sheets without batting an eye. *ven the one "or
M9E,AAA. I'm sure he wasn't telling me to kill my grand"ather, he was just saying i" you're an emotional
person, try not to let death grieve you. 5eah, I think that's what Beith was saying.
.hortly a"ter working the $rading (loor "or Chase %ank at 9LA 8ark ;venue, I managed to get an
interview with Chase again. I met with Beith, and he was impressed with my skills. .o much that
when I told him I had another interview with 8ep %oys in 8hiladelphia, 8;, he said let me know i"
your're not interested, because I'll hire you.
I wound up taking the position with Chase, and it was great. I wanted to work there "ull time again.
Chase was my home. 0" course, the systems were the same and it was easy to support them. $hey
were also running 0.H9, I%''s version o" windows. 0.H9 was great, but it never took o"". 'icroso"t
had already had the stronghold on the industry, and there was no stopping them.
I was responsible "or support, upgrading systems, converting "rom Windows to <ovell systems,
supporting hubs, routers, printers, network cards, pc's, and more. I worked with the
telecommunications department to run (DDI ="iberoptic> lines between "loors, and upgrade hubs "rom
.ynoptic, Cabletron, and 'adge. I was also responsible "or user support. I was the network
administrator here, and it was all up to me. I enjoyed that. We had some senior engineers on sta"", and
they were very help"ul. $hey kept the rest o" Chase's large network in order while I supported the
smaller networks. Chase's networks had over @A,AAA pc's it was huge.
John ;nderson was responsible "or the ,otus <otes applications. !aving experience with the product,
we spoke o"ten. !e was a great guy, and success"ul. ; lot less high strung than the network guys. !e
had a house in the !amptons, the Center 'oriches to be exact. !e did his job well, and knew business.
John was about to retire, I think I remember him saying. !e was young, maybe in his late FA's. <ot
impossible "or a computer person to be retired by then.
Well things were getting overwhelming "or me. Work got boring. I needed to learn, I needed to be
challenged. ;nd there was no work o" a "ull time o""er "rom Chase. ;s much as I didn't want to, I le"t.
'y agency wasn't paying me either, so I got caught up in that. 5es, I should have been more open
minded.
%ut that's not what the computer people were doing at the time. $here was plenty o" need "or them and
plenty o" projects. .o I moved on. I had come this "ar and the thought o" being hired and laid o"" again
due to another merger "rightened me. It was more stable "or me to move. Chase just wasn't the Chase
it was.
Beith got real mad at me one day, calling me a liar. I "orget why. !e was angry though. I was
thinking about leaving anyway, all the work had been done. I reali?ed at this time I'd rather keep
working on projects. Day to day administrations was getting boring. .o I told Beith I didn't want to let
him down and would look "or another job.
Beith was very new at being a manager, and needed to listen to what his bosses said, word "or word.
!e was "rustrated by his job, and I didn't want to get in his way. %y letting his anger out on me, I was
able to step down, and he got to "eel better. 6ood enough, I thought. I wish him well.
John ;nderson knew Beith was kind o" a tyrant too, and in a learning phase. !e said I had a bright
"uture, and I learned a lot "rom his mannerisms. I sought out to look "or a manager more like John
;nderson.
John .aladino was one o" the administrators. !e was very "riendly, too. John also told me I can do
better, and it was probably time to move on. !e was right. <one o" them are working there anymore
either. It seems like all the places I've been to were like that. It was wise "or me to continue my
e""orts, and gain enough experience to be untouchable. $hat was my goal now.
I thought, what i" I had a "amily) ; house) $hen what would I do. Would I have to rely on these
angry managers to keep my job. I don't think so. $hey were more worried about themselves. I still
had plenty o" time to look "or the right job, and gain more experience. In a way, I'm glad I reali?ed this
early in li"e.
Beith, you're a great guy, and I hope you are still success"ul.

C.!-)en Fran-.ese6 Its a transa-t!on8or!ented bus!ness6
MANAGEMENT ISSUES
GA percent o" managers take advantage o" their jobs. ;"ter all, they are in charge. *ver here the
expression #6ive a nigger a rope and they want to be a cowboy&. Well, it's true. 8eople instinctually
take advantage o" their situation. Its natural. ; good manager looks past that.
.ome managers are good and some are not. It's something you just have to deal with sometimes.
John %eale once said #Well, 'ichael, I treat my business relationships like a marriage, I" it works out,
6reat4 ;nd i" it doesn't, Divorce4& I agree i" it was an entry level position, but "eel like an experienced
person should be treated appropriately, and the ultimatums he tried to embark upon were just
unrealistic.
; 810J*C$ ';<;6*1 I. $!*1* (01 50-. 1*;,IK*
$!;$.
1ichie Centro was a good manager too. I worked with him on
network upgrades "or /iacom. What I liked about 1ichie was
that he treated his employees well, and was well7liked. I lived
under desks at this job, being responsible "or changing the
network cards "rom token7ring to *thernet. 1ichie was always
there at the right time, it seemed. !e was very supportive in
helping me work with the end users.
8ete 8ollack N "rom .howtime <etworks. 8ete was very 6C. !e understood business. 0ne day he
said #Its going to cost M@:A,AAA "or the new servers.& #I'd rather buy a (errari "or that kind o" money&,
I said. 8ete responded #I know&. Well, a"ter working hard at .howtime they o""ered me a "ull time
position. I really would have accepted but they were only paying MFGk. I don't know. Would I have
been promoted in a "ew years) I don't know.
Warren ,inard, one o" the network guys, pulled me aside saying #'ike, I got to talk to you a second.&
I said #.ure&. !e brought me into a con"erence room. I thought he was going to tell me the project
was over and my services were no longer needed. Instead he said #We'd like to o""er you a "ull time
position at .howtime4&. !e mentioned it was paying FGk to start.
I humbly declined, mentioning that I was a much more senior person than the job entailed and that I
could do better. I was making MFGHhr as a consultant there, and was capable o" being a system and
network administrator. I don't think Warren reali?ed that.
Warren ,enard, 1ick 'artine?, and 1ick Bern were the network guys "or .howtime. $hey did a great
job. %ut they didn't have the background I had, nor did they reali?e I had done everything they were
doing with -<I+, a much stronger and more detailed systems.
%ut they were great guys, and I think that counts "or everything. $he users liked working with them,
and so did the managers.
.howtime was just a sideshow to me, and I was getting paid well "or it. $here was no room "or
advancement "or me there. $he guys had it covered. I needed to move on.
I returned to .howtime several times to do project work.
CHASE 3ANK IN HICKS5I##E
Well, I must say my "irst job at Chase %ank in !icksville was the best. ;nd its what led me into the
computer "ield. 5ou see, I started out as a computer operator "or the bank. I had been a bank teller "or
a "ew years so I was hired on the spot.
$he interview2 I met with a lady by the name o" Carol .ica. Carol was, and still is, one o" the most
beauti"ul women that I have ever seen. ;nd very hardworking. .he was limited by only having an
associates degree so she had to work with the bank "or a long time be"ore getting promoted.
,ike mysel", Carol though she knew everything, and didn't mix completely with the yuppie crowd.
5es, she was able to communicate with them, but in the back o" her head she would think, #Damn, I do
all the work around here, and they just sit around.& .he resented when a guy would get a promotion
be"ore just because he had a degree. I guess in a way she was right. %ut having an education is
important "or business, and it prepares you "or a lot o" real world scenarios.
.he probably thought I was like them, too. Carol didn't "ully reali?e the importance o" education. .he
was more street smart, and #hands7on&. .he was a great manager, a natural leader.
(irst I worked with Joanie, $errie, ;nne, and 1osemary. 'aryanne .erini, and Connie were to my le"t.
I was well behaved at all times. $hey were watching me and very supportive. I loved working with
them.
;nne called me the #Whi? Bid&. I thought it was "unny so I put the name on my desk.
MANI8HANI THE EAR#9 9EARS
I have been writing encryption codes since the "i"th grade.
I thought o" mysel" as #'ichael %ank&. I really got into it. I used to call the place #Chemical %ank
country club& because thats what it was like "or me. I had the education "rom Chaminade and that gave
me a lot o" con"idence. 0ne thing that school taught was to be con"ident, have "aith, and don't get
khaki.
I mean the guy just shut o"" the server.
ASPIRING 9OUNG ENGINEERS
$his is how we did it. $his how we won. We were the dream team. *ven though *n?o re"erred to us
as the #,earning Center&. We were, he was right. %ut there was so much more in store "or us. We
didn't reali?e. Wait, 1uss did.
1uss was smart. ; recent !o"stra graduate, he was o""ered a position with their development team. I
was working in the bank's back o""ice "inancial operations department at the time. !e came to Chase
as an intern. I had a repoire set aside "rom anyone else. !e was young but seemed knowledgeable.
!o"stra must have given him that. I saw him the day that Chase decided to hire him "ull time. !ow
much did they o""er you) I asked. !e replied mildly #FG&. I said #$hat's cool, well, congratulations.&
I didn't think FGkHyear was much money. *ver since the L
th
grade I
thought you would need at least @AAk a year to live com"ortably. I
was right. %ut it was a great salary and a good opportunity "or 1uss,
actually. I think 1uss knew it was only a stepping stone. !e seemed
to have an inside angle on his "uture. 1uss made the right moves,
leaving Chase %ank and moving on to %ear .tearns, being hired as a
/ice 8resident. <ext to 6oldman .ax and maybe 'organ .tanley,
%ear .terns is an incredible company to work "or. !e worked hard
there though, and was caught in a lot o" meetings.
1uss was writing applications using an application that was developed
in7house by the company called (,0W. I though, #6ee, what's this
guy doing writing in some application that no one has heard o".&
Well, you know what) It doesn't really matter what you're working with. %esides, 1uss knew not to
bother knowing everything like me. Just "ocusing on your job was more important.
I don't know who was right, but 1uss has enjoyed a good steady career at %ear .terns whereas mine
has been a lot more chaotic. I was much more o" a grunt worker trying to piece it all together. %ut I
DID piece it all together, and made a ton o" dough, too.
I was Indispensable to these companies, having such a broad base o"
knowledge. <obody knew as many systems as I knew. I tackled
them all. ;ll at work too. 5eah, I studied on the train a lot, but I
rarely took my work home with me. I don't believe in that. !ome
is where "amily is important. 5ou need that separation. ;n
educated person knows that.
Well, it might all pay o"". I though that by gaining all this diverse
experience that it would "end "or me to get a real good job. I" I was
ever to be o""ered a job as a CI0 or something, I wanted to be
ready.
I am always optimistic when i learn a new system, a database, an
operation system, or an application. I thought every time, how do i
"eel, what kind o" experience is learning this system giving me. I
never got that secure "eeling that i did with the old -nix systems. $hey worked.
.ure the inter"aces were "ancier =art, !'''>, but they were "ar more unreliable. $hings are starting
to get better, i must admit. I guess you can interpret a concept, making it more appealing with art, but
its di""icult to duplicate the "unctionality o" a good system.
0ne day I was mumbling something and John said #%e care"ul, that's how it all begins& !e was
re"erring to the intimidations o" technology, cautioning me not to intertwine my system with the system
I was working on. 'y system is "ar more complicated and I just won't get it. Just deal with the "acts
and appreciate the technology available to you.
I try not to talk out loud. John seemed to be right about this.
MT5
-pon leaving Chase I spoke with 'ike 8apantoniou, one o" the executive managers o" the computer
department. I said #'ike, I took the severance, it was a good deal. I don't what I'm going to to about
work but I'll "igure it out&. 'ike responded, #Don't worry, you are sure to make :A thousand in the
city.& 'ike was right. ;s a matter o" "act, I made EG that year. I thanked him "or his time and went on
my way.
.oon a"ter wards I "ound a job. I began sending out my resume. I used my computer to "ax out many
resumes to jobs that were posted in the <ew 5ork $imes. 'y target was the city. 0ne o" the sites I
supported was in 'anhattan, so I had traveled there a "ew times already. I really wanted to see what
the city was all about. $his was my big chance.
Well, needless to say, I got a lot o" responses. $here weren't a lot o" computer people around at the
time so I was a commodity. 'y phone rang o"" the hook. I met with as many agencies as possible, so
that I could learn what they were all about. $hey all seemed the same, very eager to hire me, and very
eager to get their commission.
(inally, I "ound a place that I was com"ortable with. $he gentleman there o""ered me a position. #0k,
'ichael we would like to o""er you a position&, he said. $he company is '$/. I thought nothing o" it
and said great4 I thanked him "or his interest.
'y immediate manager was .onora Jackson, who reported to ;nne Bane. .he was an excellent
manager and was very easy to talk too. $hat's what I liked about her. .he answered any uestions that
I had about the networks, applications, and systems being used there. .he was very satis"ied with my
work. #5ou guys don't reali?e where you are&, she said to the group one day as we were diligently
working away. .he was trying to tell us #!ey, this is '$/. $his place is all you'll ever need.&
It wasn't until I was working there one day that I reali?ed I was at '$/, the music television company.
I just though '$/ was some kind o" business name or something. I didn't really care at the time. I
just wanted to work. ;"ter being there about 9 weeks =I know this sounds silly>, I "inally reali?ed,
noticing the mouse pad saying '$/ and looking around and seeing all the music posters, and '$/
paraphenalia in the room, that I was working "or the popular music television station. #Wow this is
really '$/&, I said out loud. .onora said #5es, 'ichael this is '$/, you didn't reali?e that)&.
#<o, I said. Wow, this is cool4&.
'y "irst day at the job I wore a suit and tie, because that's what I was accustomed to.
$he people there were very nice, joking that I don't have to wear a suit. It was nice to be in such a laid
back, pleasant environment. I "ound that although '$/ was very casual, the people were no di""erent
business wise. $hey all were hardworking, and "riendly. $here were no disgruntled workers there.
;"ter all, it was '$/.
Well, the new "ound skills I obtained at Chase proved to be a great success. I was answering DA7@AA
calls a day, leading the team day a"ter day. It wasn't a competition though, and I was in no way trying
to make it one. $hings just "lowed "or me. I believe it was the training I had and also being in a good
company at '$/ as well. 8eople there were very accommodating. $hey made you "eel com"ortable.
<ew 5orkers are like that believe it or not.
0n every Wednesday the I$ group had a meeting, and all the help desk people needed to attend, except
the consultants, which at the time was just me. I was le"t to answer the phone. $hey said they didn't
expect me to take every call, so don't go cra?y. I was able to take all the calls at my leisure. $he sta""
was always impressed to "ind that not only did I answer every call, but I had taken messages and le"t
notes on each o" their desks. $hey thought I was working too hard, but I wasn't.
OK: IT7S SHOTIME
.howtime was "un, and very educational. ,ike '$/ but slightly more corporate, but not /iacom, and
De"initely not chase. Doris Isaac was great. .o was !elen Driver. $hey knew their stu"" and had
experience working with consultants, which was kind o" new to me. $hey liked my work and treated
me like I was an employee. %eing a consultant is usually a test. I" they like you they will hire you.
Well, these guys wanted to hire me too, but I reali?ed I could do their jobs and they wouldn't like that.
,ike I said, they were like kids with a new toy. $hey were "riendly though and I didn't want to ruin
their "un.
Instead I kept learning the help desk systems and concentrated on the email administrations, novell
systems admin, windows desktop, and the asFAA main"rame they had. *very day I would study the
documentation o" the systems. Doris liked that. I guess there were a lot o" creeps in the business, and
she let me know that I wasn't one o" them. I love Doris.
!er and !elen were very "riendly and supportive. I gained their trust by working with them. $hat was
the idea o" a consultant. %ring him in, and i" he didn't know what he or she was doing, let them go, at
least giving them some experience. $his was "air, being that the only way to really learn these systems
was on the job. $here weren't too many books out there at the time on technology. 0nly what you got
by purchasing the so"tware or what companies had documented themselves.
;nd then there was 1ick 'artine?, a great guy. <oticing my interest as a computer guy, rick gave me
a collection o" papers he had printed on Windows :.@. !e saw how I was struggling with all the cra?y
memory exclusions that had to be made to the startup "iles, and all o" windows inconsistencies. It was
very help"ul. 8lus, 1ick took me on a "ew help desk calls to show me how to get out o" some tricky
situations. $hank you, 1ick, "or being so help"ul.
1ick always said #I love my yob4&, and he did. !e loved his Job and was very good at it. !e made
everyone smile. $hat's important. /ery important4
.howtime's environment was similar to '$/, o" course, the were all under /iacom. I liked working
there at @E:: %roadway. It was a little more corporate but not as corporate as /iacom, the corporate
headuarters. $hey were running windows :.@ on the desktop and <ovell servers. $hey had been
using 1umba :9LA so"tware to connect to the main"rame, just as they had at '$/, and connected to
JD*dwards as well. JD*dwards was a well7known third party main"rame so"tware application and I
became "amiliar with its administrations. $he novell servers were :.@@ and :.@9. Connecting to the
server "rom the desktop was pretty easy. ; "ew "iles needed to be run on startup, in the computers
autoexec.bat "ile2 lsl to establish the #link state layer&, ipxodi to load the ipxHspx protocol, the network
card =which was also loaded in the con"ig.sys "ile>, and others. $hen the system would bring up a login
prompt, where the user could sign in.
0nce the user signed in, the <ovell server took over, mapping the appropriate network drives to the
desktop. It established the "ile and print servers "or the user, which was done through the login script.
0n the <ovell server there were 9 login scripts2 the system and user login script. (or example,
everyone in .howtime had access to the shared drive, which was a volume on the server where
everyone could create, save, and modi"y "iles. .ome applications were installed on this disk volume
also, so that users could access them remotely. $his saved time and space.
<ovell had a cool command called #"ire phasers&, which sounded o"" a laser beam type sound when the
user logged in. ;dminsitering servers was pretty easy. -ser id's distinguished each employee and
gave them access to local network printers and "iles. $here was another tool called groups, in which
user id's could be pooled into. (or example, the entertainment and media departments each had their
own groups in which the user id's were put into. $he group then was programmed to have access to
certain "ile and print services. ;ny user id belonging to the entertainment group would have access the
the entertainment groups "iles and printers. ;nd the same went "or the media group. -sers in the
media group could only see the "iles that were on their designated directories.
!ow was this done. Well, you would take a volume and create directories2 shared, entertainment,
media, accounting, etc. $hen create groups "or each directory, and associate the user id's with the
appropriate groups.
<ovell was simple and easy to use. ;nd a lot cheaper than -<I+. It did crash a lot more o"ten though,
and many times the bindery =novell's system database>, had to be restored. It wasn't that di""icult
though, needing only to run the %I<D(I+ command and sometimes D.1*8;I1 on the volumes.
; tape backup o" each server was always per"ormed in case o" a disaster. .o it was stable enough.
%ackups were per"ormed in a variety o" ways at the time. <ovell had its own nbackup utility, and there
where do?ens o" backup programs, mainly ;rc.erver and %ackup *xec. I liked ;rc.erve and "ound it
to o""er the most "unctionality. %ackups were per"ormed at night, when all the users logged o"". I" a
user was already on the system, they would be automatically logged o"".
'onday through $hursday were incremental, and (riday's were "ull backups. .ometimes the tapes
were kept right next to the server, but it was better that they were stored at another location.
.howtime was cra?y. I answered GA7DA calls a day and went on service calls "reuently. $oo
"reuently. I did a good job and gained everyone's respect though. I liked to work. $here was even a
guy, one o" the senior level guys, who worked at Chase. !is name was $om Coughlin. I used to work
with him over the phone "rom !icksville. !e remembered. $hat was cool. #Chase was a big "orce in
the working world&, I gathered.
.o that was pretty much it. .howtime had about @GAA computers and a do?en or two servers. $hey
used Cabletron, .ynoptic, and 'adge hubs. *thernet and $oken 1ing <etwork cards, Cisco and
CrossCom 1outers, .hielded and -nshielded twisted pair cabling, 'obile ;ccess -nits =which were
replaced by hubs>, servers, workstation pc's, scanners, printers, mice, modems, keyboards, and more.
$hey had a variety o" so"tware, 'icroso"t 0""ice, Wordper"ect, .chedule 8lus, Calendar Creator 8lus,
0n7$ime "or Windows, 1humba, JD*dwards, Dbase, in7house programmed applications, and others.
I supported them all.
I worked on projects to upgrade the workstations, I blueprinted the entire network, I administered
servers, print ueues, users, groups, and login scripts. I replaced hard drives, memory chips,
motherboards, modem cards, network cards, !8JetDirect 8rint .erver cards, ran cable, con"igured
hubs, and routers, and supported the @GAA user environment. ;ll in a days work4 2>
!8 Jetdirect cards had their own so"tware that made it easy to con"igure. $he so"tware would run
through the network, looking "or any newly connected cards. 0nce the card showed up on the so"tware
it could be con"igured. $hen all you had to do was go into <ovell, setup the ueue, and assign the
appropriate group or user access.
5ou used to have to have your printer attached to a pc, set it up on the network, and they you could
print "rom that printer. With a JetDirect card, you could simply plug the card directly into the !8
,aserjet printer, and you were good to go. $his saved a lot o" time and money.
Well, I did all the work again. $here was nothing much le"t to do. $hey o""ered me a "ull7time job at
FGk, but that's what I was making in !icksville. Warren took me into the room and o""ered me a "ull
time position at FGk&. I was reluctant to re"use, but said #I can do better than that&. !e said #I" you
think you can do better than that than by all means, go&. I "elt bad leaving .howtime. $hey really
liked me there, and I liked working with them.
I le"t, just to be called back on another project. -ncle 1ay said #you should have taken it, but he didn't
know what he was talking about. !e was just a big bully, anyway. It was hard to leave a job like that,
because I liked it so much. %ut something didn't seem right. 8ete 8ollock seemed too 6C "or the
position and it made me think something bad was going to happen. ;nd I was right again. <obody in
.howtimes' computer department today is still there.
.o what was the point) I mean, why commit yourselves to these companies i" they were just going to
get rid o" you. $echnology was the way to go3 staying marketable was the way to go. .o that's what I
did.
I blueprinted the entire network "or .howtime, gathering in"ormation "rom each workstation. $here
must have been about @GAA computers. ;t the same time I was doing desktop support. I was even
training their programmers how to write in powerbuilder. I was instoppable. 2>
;gain, I had the support and enthusiasm o" my peers. 0therwise, I would never have gotten so much
accomplished. We were the computer people, and we were here to stay. (or the "irst time in business,
you really saw and talked with the computer person. <ow everyone had a computer. <ot just a dumb
terminal...a computer. .omething that needed to be serviced and tendered, and loved. ;nd we were
right there to help.
We were the smartest, the most abused, and the most humble. %ut we loved our jobs. $here was no
hiding in an o""ice. $here was the streets, and the streets were wild. 0ne minute you'd be helping a
"rustrated temp set up their email, and the next minute you were talking to the *xecutive /ice 8resident
o" the company, helping him con"igure his .cheduleO. 5ou were the eyes and ears o" the network.
5ou made it all work.
!ere's to all the unappreciated computer people out there who made it all happen. 'y hat's o"" to
50-4
It was a revolution. Computer people were coming out o" the closets and "rom all over to support the
desktop and network environment. $he computer person was your "riend, and everyone knew it. Well,
almost everyone. I helped so many people. I met so many personalities. I never wanted it to end.
0ne day I met an incredible man. !is name was 'atthew %lank. !e was the C*0 or something. ;ll
these executives seemed so calm. !ow did they do it) I wondered. I was working well but I certainly
wasn't calm like this guy. 5ears o" experience, I guess. 'arie 'atthews, his secretary, shortly a"ter
she moved to the help desk. .he was nice too. It would have been nice to have stayed there longer.
John .inner was going to hire me too. !e said he needed an assistant.
1ick Bern was nice too, and "unny. #Bern&, like the -<I+ kernel, I laughed. !e probably didn't even
know what a kernel was. %ut he was great and really deserved his position. I called him about a year
later. I said how are you doing) ;nd he replied #I'm working&. %eing a network engineer is what he
loved. 8ushing the right buttons, setting up the networks2 $hat made him "eel good. I was happy "or
him.
5ou see, you didn't need to be a rocket scientist to run these networks anymore, but you had to be
organi?ed and know what to do. ; lot you committed to memory, such as which drivers to install, or
which module to load. It was "un though. I don't think I met better network engineer's than 1ick Bern,
1ick 'artine?, and Warren ,inard. $hey were great4
'aybe this wasn't such a bad thing a"ter all. I mean the new systems were stable enough, and the guys
running them all seemed pretty happy. It's not like it took jobs away "rom the -<I+ guys, most o"
them were probably retired by FA. $hey made plenty o" dough. It was the salaries, though, they really
got screwed. 'ost o" them didn't even know it, having just entered the "ield and all.
Well, it was still better than most salaries and a lot less brainwork than the other systems. !owever,
now there was a pc on each desk, and crappy hardware made there a lot more "ires to "ight. $his was
ok though, the work was relatively basic. $here was just a lot to remember.
I was just able to answer the uestions so well. I had one philosophy with the windows applications,
and that was #6o to !elp&. *very application had a help "ile and as long as you could understand what
you were reading you could do anything. It was an awakening to see how many people really needed
to learn about computers, and I was happy to help them. ;"ter all that was done "or me, how could I
not.
$hey were very grate"ul. It was rewarding to hear the joy in someone's laughter when they were "inally
able to print, create a mail7merged "orm letter, or punch a "ormula into a spreadsheet. I loved my job4
'$/ also had me involved in many projects. %eing that I liked the work so much, I got to work with
all o" their senior people too. I assisted in converting "rom ';-, mobile access unit, systems to token7
ring and ethernet hubs =$om !anorham>, setup 9AAA lotus notes workstations with a team o" engineers
=J8.,igget>, and worked with programmers in their development e""orts.
$here were other people there too who were just nice to talk too. 1osemarie 6ara"olo was always nice,
letting me stop in her o""ice to say hi and tell her how my day was going. Claudio, the apple expert,
was always welcoming, too. '$/ was a great opportunity, and an excellent learning ground. %urnard
6ross, in charge o" the 'ain"rame and JD *dwards system, always took the time out to answer any
uestions I had on con"iguring the 8C .ystems to the main"rame through a :9LA emulation product we
used there called 1umba. $ony 'ontagna answered all my uestions about the networks. $here was
also an older black gentleman that reminded me o" Darth /ader. I don't remember his name now, but
he and $om !anorham let me assist in a jahor hub migration. $hese guys were articulate, and really
know how to put together a network.
0ne o" my co7workers, 'atthew .iliato, was ama?ed by me, being so young and all. 0ne day he said
to me, noticing that I had in a sense #torn apart& their entire network and applications without batting
an eye, #Do you really know all that)&. I just kind o" smirked and said uietly #5es&. %elieve me I
would have been just as con"used by '$/'s enormous technical environment i" I didn't have the proper
training. $ruth"ully, I had hardly worked with any o" their applications. I just had a good "oundation in
programming and -<I+.
!e opened up one o" his school books and asked me some uestions about networking and databases. I
answered him without hesitation. 'atthew was impressed saying #Wow, you really do know all that&.
I think he respected that my pro"essionalism wasn't just bullshit. I wasn't just another #stu""ed shirt&. It
was great working with 'atthew, me being "rom a more corporate side and him working in the
entertainment "ield. We met on common grounds and it was good.
;nne Bane was one o" the I$ managers. .he was very nice and had
a good background, having worked back in the day with W;<6
systems. .he was a good leader, until she promoted one o" the other
guys instead o" me. I knew it was time to leave. $his guy was
obnoxious and had no technical precedence or grounds to be so. %ut
he knew how to kiss ass. !e made "un o" me "or wearing my suit
and then when he knew he'd be up "or a promotion I "ound him in
his o""ice, suit and all, speaking with ;nne Bane. $hat's ok,
sometimes people like that need the job to calm them down. 'aybe
some real situations would help him get o"" his high horse. !e
pretended it was me, saying #$he whole world revolves around
you&. I just ignored him, knowing, hey, I've made my mistakes. I'm
done. !e's still got a lot to learn so I'll just keep my mouth shut.
I had already helped setup the Christmas decorations in the
department, said hello to ;nn'e nieces and nephews, and understood
their entire environment.
C'mon, 'ike, tell us what you did4
'$/ <etworks was running <ovell servers and had a main"rame that used the JD*dwards program. I
worked with '.';I,, .chedule8lus, CalendarCreator8lus, D%;.*, 'icroso"t 0""ice "or windows
and 'acintosh, Wordper"ect, 6raphics and *diting so"tware, 8owerbuilder, %trieve,
!ardware included Compa, I%', Cabletron, 'adge, ';-'s, *thernet, $oken71ing,
,ike John 'orrison's advice, I always studied on the train.
I went back to '$/ several other times, bouncing around "rom /iacom, .howtime, '$/, and
8aramount, and 'adison .uare 6arden.
While at '$/ I sometimes was sent over to /iacom to do support work. $here I met 1ichie Centro,
the database manager. I asked him "or a job, but he didn't believe I knew what I knew and said later he
hired someone else. !e did consider it though. 1ichie was a nice guy. I wound up working "or him
setting up pc's and networks at a later date.
$he city was awesome. I was right in the heart o" times suare. 0n lunch I used to go to the 'arriot
hotel and play the piano. I had this brand new camcorder so one time I videotaped it. 0ne o" the
pianists that worked there, a lady, told me that day that I wasn't allowed to play and that it was "or the
employees. I taped it. ,ol.
$he train ride was a bitch. I" I wasn't studying I would just sleep. It was com"orting though. $here
was always a certain comradery there. *veryone all going to work and all.
OTHER 2O3S
Dillon 1eade
/ictor Chopra
1osen and Bat?
TRA%ING F#OOR AT CHASE ;<0 PARK A5ENUE
I should have reali?ed to stop here, but with so much to learn about cisco routers and people telling me
that they were paying @:AHhr, I saw no reason to stop. It was that guy at -<I.5. that I met. !e was
about my age, and looked exactly like the guy at 1osen and Bat?. It was weird. !e explained the
company -<I.5. to me and it sounded ok. I was more o" a "ull7time guy though and didn't really like
consulting. I mean, I liked working with di""erent people, but I didn't like the lack o" a guarantee o" a
"uture. Chase was like a home to me.
Chase at 9LA 8ark had everything I needed there, <ovell, <$, -<I+, and even a main"rame to support.
8lus, the telecommunications group was in the same room that we were, troubleshooting the enormous
(DDI networks at Chase. $hey even had a great ca"eteria, like the one they had in !icksville. .ame
"ood and all. I really should have stayed there. %ut It was still Chase. It had that warm, "u??y, Chase
"eeling. %ut the o""ice was kind o" dull. I remembered what John .kaats said to me in the bathroom
#6et out o" banking&. John died like 9 weeks later. It kind o" le"t an impact. I considered my "riend
1uss, who worked right across the street at %ear .terns, a much nicer "inancial organi?ation. %ear
.terns was nice, more like a law "irm. I contemplated i" I would have a better li"e at a place like that
and decided that I would. I was right. I'ts been @G years and 1uss is still working with %ear .terns.
6od %less 5ou, 1uss. 5ou've done a great job4
;nyway, the department which had a good :A people working in it, now has about F a"ter yet another
merger with J8 'organ, so I guess it wasn't a bad decision to leave.
I made a lot o" money with Chase. 0ne month I worked a lot o" overtime and made M9E,AAA. In one
month. I really should have stayed "or another 9 years and bought a house. %ut I had a thirst "or
technology. I was looking "or a company like %ear .terns, or 6oldman .achs, or some big law "irm or
something. ;nd I wanted more experience with technology. I had this place down to a science and
wanted to learn more.
;s usual, I led the team in support calls. ;udrey Cameron commented on me in doing so. .ome o" the
people there kind o" snarled at me, but most were supportive. I certainly wasn't trying to compete. I
was just doing my job. $he team was lead also by a guy by the name o" 1ichard 5oung. 1ichard was
an exceptionally intelligent, old school computer engineer, late :A's maybe, and success"ul. !e wound
up working with a satellite communications company in White 8lains, <5.
$here was another guy there, 'att .trout. 'att worked on the helped desk with me, taught me how the
systems there worked, and even o""ered me rooms at the Waldor" ;storia "or MFAHnight, because his
brother7in7law worked there. !e was "riendly, and computer literate to boot. !e always started a
conversation with me when he saw I was getting overloaded.
;nd the ladies who worked there. /ery nice, very conversational, and very supportive. *veryone on
the team was knowledgeable. I was a lot younger than them, but they let me work side by side, and
treated me well. <o one ever brought up how much I was making. I don't know i" they knew. I did a
lot o" work there. Jean %lain, the technical systems lead there, like working with me. <oticing my
-<I+ experience, and that I was a Chase employee, he let me work with him side by side. #$here
going to need someone to replace me one day, you know.& !e said. Wow, I really should have stayed
there. I" I had known John %eale and ,eon were going to just #8ut me to the test4& I would have.
$hey were really nice.
1ich 5oungs' work was done there. !e helped build the new in"rastructures at Chase, and built a solid
team to support it. !e was very knowledgeable, but relaxed. ; true leader. When I heard he was
leaving, I said to him in the elevator, #Where are you going)&. !e calmly said he was going to work
with sattelites. !e was a computer scientist, and on his way out to better things, now that all the crappy
new networks had been in place.
Companies wanted to cut costs. .o they did. 'ost o" their systems, except "or the more mission7
critical ones, were converted to <ovell and Windows networks. $hey were easier to use and
understand, and a much lower paid technician could support them "or under @AA grand.
; real experienced engineer still had to put them in place though, and that's what 1ichard was there "or.
I ran under desks, setting up cables and network cards, connecting mice and keyboards. I went into
computer closets to change connections, ran cabling under "loors and in ceilings, "ixed keyboards,
installed applications, wrote macros, and answered about DA7@AA calls a day.
I never thought about where I was. I never though about what I was doing. I just worked. I was
"riendly and easy to talk to. It was easy, I had the support o" my ;udrey and all my co7workers. I
knew Chase and Chase knew me. I was home. I started thinking about that house across the street
"rom !icksville, and began thinking about the rest o" my li"e, "or a change. 0ne day I saw $ony
De1osa, the regional manager in !icksville. $ony, having worked with me when I was doing proo"s
with the bank using only a calculator, was very happy to see what I had become. I looked at him like
all my dreams had come true. ;nd they did. I had always hoped on being something even when I was
a low paid operator with Chase. I was ama?ed how the computer "ield took me there so uickly, and I
was grate"ul. $ony knew that.
I "elt that my career might be su""ocated i" I just pushed buttons like these guys. $he networks had no
sustinence, there was no con"iguring kernels, no shell scripts, no COO. <othing. !ow would this last.
*ventually, a monkey would be able to do this work. It was almost like that now. I didn't see a "uture
there. I was right. $oday, a network engineer is lucky i" he gets GA grand these days, that's the salary
o" your average paid legal secretary. I could have stayed there and kept supporting -<I+, though.
Jean %lain was o""ering.
$his one guy 8aul. !e was too aggressive. I really didn't like some o" these new computer slobs.
8aul, "or instance, said to me #,isten, I don't care i" you put your "inger up your ass when you're wiping
it, I just want to get the job done&. $his was not the kind o" people I "elt I would have a "uture with.
8aul was the sign o" the apocalypse. I was right again.
0ne thing to learn2 Don't let it bother you, and don't let it carry over to the next person. $he next guy
may have no idea what you're talking about, and would never be a #8aul&. Don't let it happen. $hat's
just what all the #8aul's& o" the world want. 8aul liked to get drunk on his lunch hour too.
(uck 5ou, 8aul.
It was that day or the next that I started looking "or other work. I had heard that Chase was beginning
to hire a lot o" consultants so I started calling agencies "or work at Chase only. I "ound an agent, ,on
!arvey to work with me. !e got me a contract working right around the corner "rom 9LA 8ark ;venue,
with Chase. $here I made more money than I ever made in my career, making about LAk in the "irst
"ew months. $he agency didn't want to pay me, though, so I le"t.
0ne day a -nix 6uy wandered into the computer room, and suee?ed both o" my breasts, saying #<ice
$its&. !e thought I was just another dumb <ovell guy, but when I laughed, he reali?ed I had more o" a
background. ,ater that day he called me into his o""ice, where I discussed with him my experience
with Chase and -<I+ systems. !e was impressed that someone so young knew about the systems.
*ven the 1uss, ;llen, and Chris, who I started as a programmer with, didn't know -<I+ like I did.
$hey were working with the windows based systems.

!anging out, playing games, making people look bad. ;nd using the consultants to do that. I thought
#(orget this& I just want to work. %etter to be on the "ull7time side o" it all.
I did a lot o" work there too. I setup new hubs, ran "iberoptic cable "rom one "loor to the next, "ixed
printers, setup user id's, and migrated servers "rom <ovell and 0.H9 to -<I+. I must admit it was "un
working with these systems. I mean, everything was menu based or so"tware based. Instead o" writing
a script, you would just select a con"iguration. It was nice. It dealt with the business needs o" the
computer system. $here was no technical mumbo7jumbo. <o shellscripts. ;nd it worked, too.
%arely. .ystems "ro?e up a lot, printer settings got lost, user id's would disappear. ;nd there was no
way o" getting in and troubleshooting. $hen again, rebooting the system seemed to clear a lot o" things
up and that was good enough, I guess.
I just didn't like it. It made us look bad when something went wrong, and that le"t us very vulnerable to
Corporate ;merica. I was good though, I made things work. 'aybe my -<I+ knowledge intimidated
the <ovell and Windows systems, so they worked "or me. I don't know.
%ut companies wanted windows, they wanted applications, and wanted to automate. I%' and
'icroso"t had no problem meeting their needs.
;ll this time, 'om was still yelling, "riends where still getting stoned, and "amily was ignoring my
existence, always saying it was me. 'y dad never said much, and I never bothered to ask him
anything. !is advice was just antiuated, and that made him angry. 0ne time he said #I never liked
you&. I just laughed. !e was shaking and in a cra?e. (oaming at the mouth and everything. !is
breath stunk really bad and he was breathing all over me.
$hat's my dad, though, always admiring anyone talented except me. ;dmiring someone in one
sentence and in the next one telling me I'm a piece o" shit. Why bother telling him though, he'll just hit
me. !e's only around "or the good times. I'm sure we all know someone like that.
$here was a very nice lady I sat next to. !er name was 1oberta. .he was very supportive. .he always
wanted a jeep cherokee, or laredo, or something.
CIT9 NATIONA# 3ANK
$hanks Chuck, "or telling your brother about me and giving me a good re"erence.
I'll tell you one thing, i" City <ational %ank was running -nix, none o" this would have ever happened.
%ut that's not what they wanted anyway, was it. I mean why not, sure, take a bunch o" inexperienced
people, show them <ovell and Windows, and let them "all on their asses while you sit back and watch.
.ure4 It's "unny. Demented and .ad, but "unny, right.
It wasn't that I couldn't do my job, Windows was just too slow. I mean, who needs a guy like (rank
Cherry to tell you that you're not producing because you just have too many damn windows open. I
mean, c'mon, (rank. I just want to get the job done.
$he place had that new shiny sueaky clean windows "eeling, but
it wasn't Chase. Chase, a business, a bank, had what was more like
a scienti"ic laboratory when you got to meet the computer people.
I mean, sure these guys were all business, but you know in the
background the were thinking about thermodynamics. $hat's what
I liked about them. What I also like was that they all had and
loved their "amilies.
I more strongly reali?ed the di""erence between business and
science when I worked at ,ockheed 'artin. ;t ,ockheed it was
@A percent business, IA percent science. ;nd it wasn't just the
computer department, it was the whole company. $he computer
department was just a sideshow at this place.
;nyway, "or what it was, City <ational %ank was great. John
%eale knew how to develop a winning team and he did. !is I$
department spans about @GA people now. I wish he saw me as
more o" an asset than he did. I mean, he did, but I wasn't able to
respond to him. .omeday I'll know why. I think what he liked was my experience at chase and I
should have tried to maintain that repoir. $hings had been so chaotic that I just "orgot.
I call John "rom time time, but he doesn't have any work "or me yet. !e doesn't say no though. !e just
says that there's nothing available at this time. I asked about a -<I+ position I saw on the Internet and
he just said #$hat's old&. ;nother time I called him saying #I'm just looking "or a good job.& John
replied, #I know what you mean.& $his was shortly a"ter I le"t City <ational %ank. .o John was on my
side, I guess. I wish he was more open with me though.
I did "inally make it back to Cali"ornia "or a week or so.
When I called John he said #Why do you keep calling)& I was surprised. In the : years since I had
worked there I had been calling him "rom time to time, trying not to call too much and trying not to
bother him. 'aybe he was just in a bad mood. I had to see "or mysel" so my girl"riend and I drove to
his house. #!e's going to call the cops&, ;lison said. #Don't worry, its no big deal, I just want to talk
to him&, I said. ;lison was nervous and wanted to wait in the car.
Well, John was home. !e came down and we talked. I explained to John how things are going well
and that I have a nice girl now. =I wish she was going out with me when I was working with City
<ational. It was what I needed>. ;lison was in the car so John said to bring her in. .o I did. We all
talked "or a bit, and then le"t. It was good to see John. !e was my mentor. I don't think he reali?ed
that I really looked up to him. 'aybe he did.
$he 59k 8roject 'anager.
$he -pgrade process
We needed to upgrade @LAA workstations and about :A servers "or 59k compliance. We also needed to
apply the appropriate patches to the <ovell and Windows servers, and replace non7compliant
applications with new ones.
;"ter the hardware upgrades were complete, a hot new product, <ovell ;pplication ,auncher =<;,>,
was used to install the applications. <;, was part o" a new product called K*<Works, which not only
had this remote install "unction, but handled group policies as well that customi?ed the desktop.
<;, was a neat product. ;ll you had to do was run the <;, .napshot program, Install the
application, and then take another .napshot o" the computer. <aturally, the program would calculate
the di""erences in the computer between snapshot, and create and install "ile "or the resulting di""erence,
that is, the application. $he program was very e""icient.
0nce the application "ile was created, it installed automatically when
the user logged in. Changes were made to the userHsystem login
scripts and a group was created "or the application. I" the user
belonged to the <ew ;pplication group, it would install.
%eing that all the computers had been recently upgraded, there were
sure to be no con"licts with the application installations. <;, was
intelligent enough to handle installations on di""erent computers
though, as long as they were running the same operating system.
-pgrading workstations and servers2
Installing client:9 "or <ovell was a real pain. I had experienced this
at some o" my other jobs, and was pretty "ed up with it. #<ovell is still using the crappy client:9
inter"ace. $his is ridiculous. I spent way too much time on each workstation. When you ran the
installation program, it would just keep saying #'issing (ile ....& each time speci"ying a di""erent "ile.
I" you didn't have the CD with you or your computer didn't have a cd7rom drive, you could "ind the
"iles in the c2Pwindows, c2PwindowsPsystem, c2PnovellPclient:9, c2PwindowsPoptionsPcabs, or other
directories. 5ou guess was as good as mine here. 8lus it wasn't just a "ew "iles the installation
program was looking "or, it was about :A4
I would have created an image on the 8C with the client:9 in place. -pon my suggestion, we wound
up doing this "or later upgrades.
;t this point I was exhausted with 'icroso"t and <ovell's inconsistencies, and asked my boss i" he
could "igure out the client installation. !e gladly was help"ul. I was upset. Where was the integrity. I
mean, business rely on this stu"". 8eoples are jobs are at stake. I" 'icroso"t wasn't so busy trying to
monopoli?e the industry by not releasing the code things might have been better. %ut they didn't want
to do that. $hey wanted it all, the desktop, the network, the database, the internet, application
development. ;ll o" it. ;nd there was no stopping them.
In the meantime a computer engineer like mysel" was scrambling "or answers, and becoming exhausted
by all the inconsistencies. Why are companies buying this crap, I thought. Well, it was a lot cheaper,
and in due time a monkey could do the con"igurations. $here was no need to know how to program, no
need "or a well paid technician. It was just pushing the right buttons. .ome o" the work was tedious,
but it wasn't rocket science.
; person with no experience would be o""ered M:A, MFA, and even MGA dollars an hour to work with the
networks and workstations, which they would gladly accept. ,ittle did they know that the guy be"ore
them was making MDA to M@9A. $he work was easier though. %ut the networks were sloppy and
servers crashed a lot. *ven the workstations weren't built that well, and "ro?e up all the time.
-nix systems were built to last. ;t <5-...
5ou know, I could understand 'icroso"t and <ovell systems being uirky at "irst, but it had been years
now. $here was just such a demand "or these cheaper systems that they had to push out whatever they
had, even i" it didn't work. 8atch a"ter patch, and new release, a"ter new release, the systems began to
become more stable.
I got to worked with a variety o" people at City <ational %ank.
$he lady who liked 'icron Computers
$he help desk
William Wagner asked me one time to guess a 'icroso"t 0""ice serial number, and I did.
City <ational had a lot o" cool stu"" though. 0ne was an optical router that ran underground "rom IEIE
Wilshire %lvd, to the building across the street. It was able to trans"er at lightning speed. $hey also
had a data warehouse, which gathered statistics on all o" the bank's transactions, and a CD7rom server
"or the legal department that plugged right into the network. $he legal department had many so"tware
libraries that ran on CD, and this unit held about @A Cd's at a time, so that they could be accessed
simultaneously. $hey "ound it to be very use"ul.
9;K PRO2ECT MANAGER
What was the whole year 9AAA thing anyway. Well, programs were written so that the date "ield would
be a 9 digit "ield, but later on people reali?ed that when the year 9AAA came about, computers might
think that the year was @IAA. (or a company whose accounting in"ormation includes the year @IAA,
this would not do.
I think it was a scam, I mean, who could "orget about something like that. I don't know, maybe it
wasn't. ;nyway, it was a good way to keep track o" a companies so"tware and hardware. $he project
was necessary. 8rograms really would have blown up i" the proper precautions were made. ;t
,ockheed 'artin, an old main"rame programmer by the name o" 6unther had to come in and go
through every piece o" Cobol code, and change the date to a F7digit "ield. ;ny logic that needed to be
changed, he had to do too. ,ockheed was ahead o" the game, starting with the 59k project in @IIE.
;t City <ational bank, we had to upgrade @LAA workstations, about :A servers, and evaluate all o" the
bank's applications "or 59k compliance. .ome computers, such as the 'icron pc's, could be upgraded
by #"lashing& the %ios, but many needed to be replaced.
#(lashing& the %ios involved running a program "rom a bootable "loppy drive. Inserting the disk and
rebooting the computer would load the appropriate %I0. upgrades.
3ACK FROM CA#IFORNIA
Well, at this point I decide to start my own business. ;nd I did pretty well. I landed major projects at
'CI, <ew 5ork -niversity, Warner %ros., and ,ockheed 'artin.
I "orgot one thing. I was still coming back to the same angry and
jealous "amily. $hey did everything they could to discourage me
again, and they were pretty success"ul. $hey inter"ered with my
relationships, my interviews, my projects, and my li"e. 8utting me
down once again, something I had not missed. 5ou see, when I had
the job at City <ational %ank, I was "lying home every month. 'y
"amily was happy to see me. $hey liked me when I was success"ul.
;nd not around. $his way they could gleam o"" o" my good
"ortune. ;nd begin a master plan o" their own, whatever it was, as
long as I wasn't included.
1egardless, it was a success"ul adventure. <ot only have I earned a
pretty good salary, but I was able to go back to school. I now have
a total o" @FL credits and am looking "or a -niversity to accept my
credits "or a %achelor's degree. I always knew I'd have to go back
to school, and having my own business was the appropriate time to
do so.
!o"stra -niversity, breakdown, and a year later working there. $hat would be great4
I now have F people that work with me as project managers, systems
administrators, network engineers, and "ield service technicians.
$hey are "resh out o" school and love working with me.
I couldn't ask "or a better team2
John2 John is a real smart guy. I mean "or his age, he really knows
his stu"". ;nd he is a great people person, too.
%rian2 ; great cook too. %rian has began to help me with my
programming e""orts, and o""ers great ideas "or web sites.
,ee2 ,ee and John both went to school together, earning their
;ssociates degree in systems hardware. $heir experience is very
use"ul. I learned a lot in my career, but never really got a chance to
get into the nitty gritty like they did.
;lex2 <ot very experienced but a great #6o to 6uy&. ;lex has
helped in many situations, rolling out pc's like no other, and is very
good with the customer.
Well, now that I have a business in place its time to "ind a good "ull time job.
$his time I am looking "or a company I can last @A years with. I want to build a pension, start a "amily,
buy a house, and contribute to my retirement.
I have targeted several companies2 1oosevelt !ospital, 6oldman .achs, 'organ .tanley, %ear .terns,
!arvard -niversity, -C,;, and !o"stra. (or the "irst time I have actually turned down work, re"erring
it to my "ellow co7workers.
!o"stra is great. I hope I get the job at !o"stra.
.
A COMPUTER CONSU#TING COMPAN9
I had a sort o" #Carte %lanche& in my "ield now, and could pretty much do whatever I wanted. .o I
said what the heck, let me try working with one o" these small consulting "irms. I "ound it to be
interesting there. $here were a lot o" people there who were olds school technicians. 0ne guy used to
be an accountant. /ito called them the #mis"its&, but I liked them. $hey were good. 0ne guy that
worked there looked at me and said #Well, this guy has certainly had "un4& !e was proud o" that
success"ul look in my eye. I just smiled and said #5eah.& I had a lot o" experiences to be thank"ul "or.
Well the work was ok. I mean, they had everything there. <ovell
.ervers, Windows, ,inux, Citrix, '.*xchange, 6roupwise,
Internet In"ormation .erver, ;pache Web .erver, ,otus <otes, all
the latest technologies. ;nd they had a variety o" hardware too2
hubs, routers, network cards, 8C's, laptops, monitors, o" all shapes
and kinds. I got to work hands on with all o" it. It was a good
opportunity. When I was not on a project I was allowed to stay in7
house and tinker with stu"".
;side "rom the normal support calls, I was involved in a major
upgrade project at a place called the .hield Institute. .hield was
an educational "acility "or specially challenged people. It was very
interesting working around them. I remember one day a middle7
aged gentleman with Downs syndrome walking into the room
while I was running cable in the ceiling. !e just walked in and
was "or some reason drawn to one o" the monitors laying on the
ground, bending over and staring at it.
I thought his curiosity was admirable, and wanted to know what he was thinking. I was thinking his
curiosity was serving him right, a computer being a power"ul problem solving machine. 'aybe
someday even "ind a cure "or his downs syndrome.
$he sta"", as usual, was very "riendly and welcoming to me. It was a pleasure working with them. I
never want to leave a job. $he people are usually so nice. Its not even an issue o" salary anymore. It
never was, actually. %ut my grand"ather said #5ou can do a lot o" good with money&, and he was right.
I've gotten to take care o" my "amily, continue to educate mysel", and have had some good times. 5es,
you can do a lot o" good with money. Imagine you won lotto, "or example. 5ou could help so many
people with all that money. ;nd i" you made the right decisions, could even "end "or a good return on
it.
'y cousin and I upgraded IAA computers, a "ew servers, and ran new cable at F o" the companies
locations throughout 'anhattan, %rooklyn, Cueens, and the %ronx. It was good work. ;t the time,
/ito was paying me M:AHhr which I though wasn't that good. It wasn't important though, it was a good
working experience.
We used a program called 6host to image the computers. ;ll the new computers were the same, so all
we had to do was connect one computer to the network and install all the appropriate applications to it.
$hen we imaged the rest. ;dditional con"igurations were needed "or some o" the pc's, and the user data
needed to be moved over. We did this by moving the "iles to the old pc's up to the network. I loved
working on roll out projects. 5ou got to meet everyone in the company that way. ;nd they were
II.IIIQ o" the times very nice to talk too. ;nd very supportive.
I liked the "act that I could go anywhere in the computer "ield. $here wasn't a company, big or small,
that didn't use them. ;nd I knew a lot, "rom soup to nuts, about the environments. I reali?ed
ultimately, that my education and experience lied in working with these (ortune GAA companies. ;side
"rom them constantly merging and downsi?ing, they still had the most to o""er.
2o.n Morr!son
John 'orrison was a very calm, intelligent, and "unny guy. !e
really know his stu"" and didn't let people get to him. !e was
very con"ident and I really lucked out by working with him.
!ere I was, the young Whi? Bid "rom 'ani7!ani, working with
this :G year old *instein. It was as i" he didn't even reali?e how
smart he was. !e was just a regular guy.
#$he 6ood ,i"e&
I remember my "irst day o" work as a programmer I walked into
the department, introduced mysel", and was directed to the
cubicles at the end o" the hall. *n?o 'icali called it the
learning center. Well, I was utterly surprised when I saw the
nameplate say J.'orrison. I thought #Wow, I am working with
Jim 'orrison =lead singer o" the doors who had long passed away most likely o" an overdose>. I have
reached my destination, the pot o" gold at the end o" the rainbow =I was very delusional>. I laughed
silently at what I had just though and said #;re you John 'orrison)& $hen man replied #5es, I am&.
#!i, 'y name is 'ichael Cerasoli. I am here "or the programmer position&. I believe John had already
been brie"ed on who I was. !e seemed to be expecting me now that I think about it. ;nyway.
John is smarter than all o" 'icroso"t put together.
Well, anyway, me and John 'orisson became great "riends, on a pro"essional level. John always kept
things in perspective "or me, and was a tyrant in no way whatsoever. I really didn't "ully reali?e that till
later on in my career =sometimes I am kicking and scratching, looking "or him. ,ol>. !e le"t the
guesswork up to me, presenting me with situations and having me "igure them out on my own. !e
taught me how to work. !e taught me that (riday was the day where it was ok to have a sense o"
humor. #Its (riday&, he would say.
John was "unny. 0ne day, I was sitting at my desk. Wait, let me back up a bit. $here were F desks in
the cubicle. John was behind me to the le"t. 1uss was directly to my le"t. 0B. 0ne day, I was sitting
at my desk, and all o" a sudden, my screen started talking to me. I wish I could remember what it said,
but it was John sending messages to me through the computer. ;t this time I barely had a concept o" a
network. I know that tied computers together "or application purposes, but I didn't know it could send
text directly to the operating system while I was typing. John typed something like #hello& or
something. I don't remember exactly. ;t "irst I just ignored it. I thought it was some kind o" system
message. $hen it typed to me again. .till, I just "igured it was a system message. $hen it said
something like #!ello, 'ichael&. <ow I was bewildered. I thought "or a brie" moment that 6od or
some kind o" alien was speaking with me. I looked at 1uss and to my right and saw everything was
normal. I thought "or a moment #What do I do now&. When I turned to look at John he was just
staring at me. I looked at the screen, looked back at him, and he nodded. I looked back at the screen,
looked at him again, and said #0h, wait, how did you do that.& !e explained to me that there are
commands in -<I+ to send messages to users on a network. $hat was "unny. John was de"initely a lot
smarter than I was. 'y hats o"" to you, John.
C'mon, tell, us, what did you learn4
*very day John sat down next to me, teaching me everything I needed to know about -nix. $he
systems was running .ystem /, and had server locations in the computer department, the building next
door, and one in <ew 5ork City. *ach server had a number o" terminals connected to it, using a
process called tty emulation to connect them. 5es, the terminals were directly connected to the server.
!e began to get me working with the operating system, each day introducing concepts that built upon
the other. I viewed it as a 'r. 'iagi type scenario, not mentioning it though. John concentrated in
maintaining pro"essionalism, but he was not aggressive. !e didn't have to be2 he was smart.
.tarting with basic "ile operations, copy, move, etc., I learned to move through a "ile system, search "or
in"ormation, view and edit "iles, and work with system directories. I learned about con"iguration "iles,
scheduling programs, connecting to tape drives, monitoring processes, and virtually all o" the -<I+
"unctions. I only had an understanding o" D0., but John made it seem to be enough somehow.
(rom there I learned to write my own shell scripts using the vi editor. !e knew how to ?ip through vi
like it was nothing, and taught me all the keystrokes involved. !e mentioned that it seemed tedious but
once you get into it it makes your li"e easier. !e was right.
I guess compared to what's around today, this place was 0,D .C!00,. I mean there were people
who still used the numbers on the top o" the keyboard instead o" a number pad =I am re"erring to a nice
oriental lady that was very nice and conversational>. %ut there was something signi"icant about my
department, we were developing the "irst windows based client7server applications "or the bank. We
were pioneers in our "ield. In time I reali?ed how great this would look on a resume. 0ne thing is the
companies you worked "or, and the other is de"initely having a speciali?ed skill.
I was very "ortunate to work with these people. It was like the marriage between old and new school.
8C7s and windows were starting to be deployed, and the times, they were #a changing&.
$he .eries ** %ond system.

.eries ** %ond system connected through a modem to a government agency, so that it could "orward
the applications processed to them. $he modem string commands =;tdt> were hard7coded into the
system. $he modem dialed into the system and was picked up by the other modem. ; handshake type
transaction was established through a protocol called Bermit. 0nce connected, the system began
sending the "iles to the governments system. $he "iles containing the data entry "orms needed to be in
the "ormat speci"ied by the government. 0nce that was setup through the application's C code this was
able to take place.
I remember one time John 'orrison saying # do you have to pee&, and I was like #yeah&, and he said
#so go pee&, so I did. I was just so eager to learn that I wasn't thinking about it. $o me programming
was more than just a techniue, it was an opportunity, a "uture, and and opening to not only business,
but to science as well. ;nd being around such intelligent people was a plus. !ere I had just come out
o" Chaminade !igh .chool, attended !o"stra -niversity "or a year, and was going to school at night.
What more could one ask "or.
$he possibilities were endless. I was thinking o" more ideas o" what to do with code than I knew what
to do with. I wasn't even learning the code as "ast as I was thinking about the possibilities o" what to do
with it. I mean, every "unction in business could be automated. $his brought me to a halt. I didn't like
the idea o" a computer replacing someone's job away. .o I only maintained existing applications and
"ocused more on administrations.
%I##ON REA%E
Integrity
$here was a guy, his name was 1ay 'oore. !e was a "inancial analyst "or a company o" a company by
the name o" Dillon 1eade. 1ay was a good guy, liked "ishing and the whole nine yards. 'y job was to
convert a "inancial "orecast application that he was involved in to a new technology. $his involved
understanding the existing algorithms used to create these "orecasts. ;t the time it was written in ,otus
@797: and I was converting it to *xcel. In theory, this program was supposed to per"orm the job that
1ay was being paid "or. I remember a co7worker, who, incidentally, I attended Chaminade high school
with, commenting that this program was going to replace 1ay and he seemed real happy about that. I
re"rained "rom voicing my opinion and just laughed. !is name was $y Carmichael and he was one o"
the companies aspiring young gentlemen. Don't get me wrong, $y's a great guy. Just at the time I
thought he was a little misguided. 'ost young smart hot shots go through that, I did. ;nyway, 1ay
knew the deal anyway and I tried to let it be known that taking his job away weren't my intentions. I
think he got the picture without me saying it so I didn't. I just enjoyed the conversations I had with him
as he helped explain the system to me.
$he untold diaries o" my li"e as a computer programmers
$here were times where I thought I wouldn't be able to complete the project. I mean, there were so
many o" these complex algorithms used that I just "elt I wouldn't be able to keep up. What was I to do)
Walk out on the project, call my agent, and tell him I couldn't do it, What) Well, I didn't have to to any
o" that, I just persevered, and in doing that, $y, 1ay, 'anly =the network consultant> and the entire
team and management were very supportive.
$echnology was new, so all eyes were on me. Instead o" letting that make me nervous, I used it to "uel
my ambitions. ;nd I was right) I trusted and communicated in the people there and the led me to the
right conclusions. $y was a little upset with me though, saying that #I should have mentioned to 1ay
that he was captain o" the "ootball team&. ;nyway thank you $y, and 1ay, and everyone that was
supportive o" my e""orts.
It was exciting4 Walking into an o""ice knowing that you have a technology that is brand new. I rarely
came across someone that was skeptical about it and when I did I was always courteous, supportive,
and help"ul. I never got involved in a project the would take away peoples jobs. $here was plenty o"
other work to do and I just didn't want to get involved with that. 'aybe that is the reason I took a
severance package "rom Chase when the o""ered it. 0ne o" the systems they were developing
downsi?ed a sta"" signi"icantly. I was very turned o"" by that. I thought #computers are supposed to
help people, not hurt them.& ;nyway, it was just a thought. Ironically, soon a"ter that they started
downsi?ing my department. $hanks a lot, 'ike .anctimonious, "or not sticking up "or us. I guess you
had no choice. $hat's when I volunteered to take the severance package they were o""ering. ;t the
time Chase was 'anu"acturers !anover, and it was merging with Chemical %ank. ;ll employees were
o""ered a generous package to retire "rom Chase. It was geared "or those about to retire be"ore the bank
would ultimately have to lay o"", having 9 banks o" employees now and many redundant departments.
0" course, to be "air, it was o""ered to everyone. .o I took it, not knowing the chaotic but awesome
experiences ahead o" me. It was a real leap o" "aith. %elieve me, I was very happy working with
Chase. I even was looking into a house that was right across the street. %ut that just wasn't going to
happen, Chase and I both knew it. $he bank was too competitive. $hey should never have merged in
the "irst place4 ;nyway, what do I know. I'm just a grunt employee. 2> 0ther things supported my
decisions too. John 'orrison had moved on to another project and was no longer available. I was le"t
with the responsibility o" maintaing the 1eg * and .eries ** %ond systems. $hat was ok a"ter the
unduplicated experience John gave me. !e had taught me everything he could. $he rest was up to me.
I don't think I let him down.
CHAR#ES RI5ER COMPUTERS
Charles 1iver Computers is a small consulting company owned by a guy buy the name o" (rank /itale,
who is nothing more than hyperglut =hyperglut2 a person who sounds technical but is nothing but a bag
o" wind. $his type o" animal is success"ul, but only until he runs out or resources, and can be very
violent and strike when cornered>.
I give everyone a chance though and treat them eually. (rank wants nothing to do with someone with
my background, unless he can get over on me in some way. !e's nut?. I just hung up the phone with
him and I "eel disturbed. !is company is pretty much gone now, where at one point it was about FA
strong, "illed with consultants and agents, all working together e""iciently.
I guess (rank was just looking "or a uick buck, or his company was just there as a decoy, o""ering no
long term stability, just being a slaughterhouse. Well, he paid me FGHhour when I worked "or him. %ut
that didn't last long. $he company was too aggressive. It wasn't what I was looking "or.
$he day they hired me I ran across the street and bought the ladies, Carmen .andiego, and her boss,
"lowers to show my appreciation "or them hiring me. 5es, her name was Carmen .andiego just like the
computer game #Where is Carmen .andiego)&. ;t the time computer games were in all the stores and
it was a popular one. .he laughed when I made the relation to her.
;nyway, the manager lady came out saying, #5ou can't do that&. .he meant buying "lowers "or them.
I said #Why not) I want to show you my appreciation&. Well, it was worth it. .he smirked and both
her and Carmen gave me a hug and a kiss. $hat made my day, and there's too. I could tell that this
place was a slaughterhouse, and I didn't like that. I didn't "eel like people should work like that.
$here's a di""erence between working hard and being hardworking. !ardworking is when you have a
reason, working hard is when you don't know what the guarantees are. 5ou have to be smart in this
"ield, you got to know when to "old them.
I "elt like Charles 1iver took advantage o" people and didn't let them grow enough. 'aybe that's all
they wanted anyway. %ut I doubt it. *veryone deserves the best. I think so at least. $hat's why I
bought them "lowers, and they DID appreciate it.
;nyway, it wasn't long be"ore I le"t Charles 1iver Computers. $hey sent me on a bogus project, where
I had to write "unctionality into 'icroso"t's Word ;pplication that would enable them to roman
numerali?e their bullets. It was tedious work, and I was looking "or something more at the time.
.omething in the air was stale, too. .omething "elt wrong. I was in a meeting sitting next to this guy
Bats, one o" the owners o" the company. !e seemed very relaxed "or someone running a law "irm. I
thought #!ey, here I am racking my brain with work macros, and this guy is just chillin'&. I reali?ed
there was more "or me out there than Charles 1iver Computers, and that I shouldn't be consulting.
;nyway, Charles 1iver Computers was a scam. I wanted to see what was out there though. !ell, they
couldn't break my spirit, with my background and all.
Cynthia 6reen got me back into Chase. ;t the time she had been calling me and calling me, to take the
position. It was o""ering LA bucks an hour. I was in one o" the sit down phone booths that were setup
in the building at 1osen and Bats, when I "inally said #5es&. .he o""ered to sleep with me saying
#'ike, I'll do anything i" you take this job, anything&. I, the shy, geeky, but assertive computer guy I
am, said #Well, I don't know i" I can do that&. I was being sarcastic and maybe hoped it might lead to
something. Cynthia was a beauti"ul girl. #.he replied, laughing, I'm only kidding4& , but I'm not
kidding about the job.
5ou see, in my town, a girl doesn't lead you on like that, not "rom what I had experienced though. I
always just had a steady girl"riend, though, so I was I wasn't that worldly.
Well, Cynthia turned out to be a snake too. .he was just playing the game, and when she "inally
"igured it out "or hersel" never called. I'm not complaining though, it was paying LAHhr. ;nd the job
was working at Chase. ;<D she o""ered me a G,AAA signing bonus. Cynthia was a real agent, and she
had the power to make these decisions. .he was someone to work "or. I had seen enough o" the
competitive side o" consulting, I think. I liked Cynthia, I really did. %ut I was overweight, and she
probably could do better than that. I mean, why bother with a guy who is smart, educated, and nice
when you can just get laid.
=I had a dream years later that I was having lunch with her on some corner store in the city. It probably
meant something, a missed opportunity, I guess. %ut she never "ollowed up with me. I guess I was
supposed to "ollow up with her, but you just don't do that in my "ield. 5ou get suashed that way.
*n?o 'icali never had to "ollow up. $hey called him. ;nd that's what I learned. ,et them call you.
Well that really would have worked, but my "amily and "riends did everything they could do to stop
me. 5es, the natives got wrestless. I had "ound the key and they wanted me to lose it. #5ou're not
uali"ied&, they'd say. #I hate guys with suits&. #5ou're not worth LA grand&. ;nd it didn't stop there,
I got beat up by my parents, kicked out o" my house, and "orced to alienate my "riends. *verything I
said they would contradict me, no matter what it was. I didn't understand why they were like that. It
broke me down. It inter"ered with my reading, my learning, everything. I persevered though,
remembering all that was taught me and being thank"ul "or my experiences. I prayed every night.
'y "riend ray hung around, but I guess only to hear me out. I'm sure everyone will start calling me
when and i" they ever get a chance to read this and argue about it. %ut it's the truth. 0" course, I
changed, I had too. $he opportunities o""ered to me deemed it. I had my "aith, my love, and my
"riendship. $he rest belonged to my career, so that one day, I could add to what I had a marriage, a
"amily, and a "eeling o" sel"7accomplishment. I needed to be sharp, and conscientious. I was in the
City. $here were a lot o" the right people, and a lot o" the wrong one's too. ;t a much higher level, I
needed to know the di""erence.
I wanted to know who these people where, so I met with literally hundreds o" agencies in <ew 5ork. I
didn't just call them either. When they said come in and meet with me, I put on my suit and went
immediately. $his cost a lot o" money but I considered it an investment in my career.
I hope things change, because right now all I have is a mini7van, a room, and a dream. I wasn't meant
to be like this, but the "ield got so competitive that all the good people are long gone. $hey can barely
do their own job, let alone, work with anyone. ;nd they are certainly not computer scientists. $hey
are more like #computer junkies&. 6ive it time, they'll get it.
It's like a little kid when you give him a new toy. $ry to take it away "rom him, and he'll probably bite
you. 'y "riend 1ay used to always say #I want an easter egg. I want an easter egg.& 1ay is now a
'I. manager making LAk a year. !e used to come over and drink beer with me, and I would tell him
about my adventures in the computer "ield. ;n adventure, that's all it was to me. I didn't reali?e all the
guerrilla marketing that was going on.
;nyway, I'm sure ray is a great 'I. manager. I mean, he's personable,
and people like him. !e knows nothing about technology though. !e
just knows what buttons to push.
I used to call him all the time "rom work. !e'd say something "unny or
sarcastic, I'd start laughing, and then "orget what I was doing. I really
should have paid more attention to my job, but "elt I wasn't getting a "air
shake, or "elt there was no room to grow at the job. $hat's when I'd call
1ay.
Well, I thought this new wave o" computer techniues would soon "ade
away, a"ter the networks started crumbling. %ut they didn't. ;ll the old
school computer guys were probably sitting in the %ahamas drinking pina
coladas somewhere, retired. $his W;. the new generation and they were
here to stay.
Don't get me wrong, the new computer are great people and I wish them
all the best. I mean there's so many books out there, maga?ines, and
television shows out there, it's great. I mean, I love #$ech $/&. $hey really make computers "un. $he
only thing these guys don't reali?e is that they are getting paid a third o" what they should. I'm just on
to the next thing = I just don't know what that is right now.>
Well, are the big guys going to hire me now. <ow that I have all this experience. 0r is any o" it even
worth it to them. I started consulting thinking I could learn so much, and that would make me a better
asset to a company. I though it would make me a better programmer even, because I could better
interpret what the clients needs were. I hope it was all worth it. I don't know.
I'll add that having to sleep in my car and having a nervous breakdown might not have happened i" my
abusive "amily didn't step in. .omeday I'll "ind out why they did it, probably when I'm dead though.
'y dad was waiting "or these guys to crush me, but it never happened. John 'orisson really taught me
well. !e didn't even say much, but the skills he gave me made me reali?e a lot o" things, uickly. I
made a lot o" money and stayed at places "or a long time, getting job o""ers "rom each and every one o"
them. 'y dad was "urious. 0nce he got mad, o" course so did bro and sis. 0ne time and agent called,
my sister took the phone and threw it against the wall, shattering it into a thousand pieces. $hey were
rip7roaring made and violently jealous. It almost cost me my career. In a lot o" ways, it had already
done some damage.
I couldn't concentrate on the new systems. $hey really sucked and broke down a lot compared to -nix.
I would have been able to keep up, but everyday when I went home my mother would yell and my Dad
would hit me.
I" anyone reading this thinks this is just another sob story, then I've got 9 words "or you2
#(-CB 50-&.
$he more I understood my opportunities, the more they wanted me to "orget. ;t least until they got
them at least. 'om is now a physicians assistant making LAk, 'ary, a C8;, making EAk, and Dad, got
his settlement "rom <ewsday =he's still a bastard though>.
;nyway, that day was the end o" Charles 1iver Computers. I thanked the guys at 1osen and Bat? "or
their help. $he network administrator was a nice guy, with a -<I+ background. I thanked him "or the
opportunity.
Well, when I went back to Charles 1iver computers it wasn't so pleasant. .ome lady, who I might have
met brie"ly during the interview process, came into the room and started screaming at me. I thought,
wow, this is de"initely not where I want to be. =OR: I also thought, hey, this girl could probably go out
bowling with my mother, and they'd have a grand old time>. I calmly explained to her that I appreciate
the opportunity, but this opportunity and Chase was more my speed.
.he was incompetent. ;nd hot headed. .he was hired to be incompetent. I was glad I was leaving.
!ere the managers were taking this nice, so"t7hearted lady, and turning her into a tyrant. (or no reason
than to laugh at her down the road "or being too aggressive. Well, I really didn't want to part o" that
anyway. I didn't need to be part o" that. I had already run with the best and had no desire to ruin
anyone's career.
$hings are very peace"ul when you know what you're doing. It's better to be educated and in"ormed,
than to be aggressive and clueless. I mean, it's just work, man.
Well, my thoughts o" Charles 1iver computers W;. correct. $hey W*1* just a slaughterhouse3 it
was just an act. ;lthough the work was interesting, I pre"erred to work with a company I could trust.
$here was no team environment to work with. Just a bunch o" aggressive jerks who wanted to "ind out
everything about you be"ore you "ound out about them. $he everyday workers were nice, as always I
"ound out. %ut the management, unless they're experienced, don't really contribute.
;s I was about to leave, the lady who hired me with Carmen approached me, brought me to the back
room, and o""ered me a beer. 5es, they had beer they kept hidden. ,ol. .he brought one o" her
consultants in to talk to me. .he knew I liked working there but knew I'd be limited. $he consultant
was a little older than me, and had more experience working with these city slickers. !e was leaving
the company too. #I'm going to try to start my own business, and i" it doesn't work out, there'll always
be work.&. !e was con"ident about the computer "ield. ;nd right too.
.he set me up to talk to me "or a reason. .he explained that I should try doing that too. ;t the time I
"elt it was too risky. I just wanted a job. I was disappointed that C1C couldn't help me. I think had
they had a team o" experts on sta"", "ull time, that would be help"ul. $hey needed a "ew dinosaurs to
guide the consultants. In doing so, they would insure the projects. %ut they weren't looking to do that.
$hey were a slaughterhouse.
.he was also telling me something else. $hat not wanting to work "or someone like that is not going to
look bad on my resume. It was nice o" her to be supportive. .he probably would have gotten "ired "or
telling me all this. It must have been the "lowers.
.o I le"t Charles 1iver, a short7termed but very educational nightmare, and set out to return, once again
, to Chase %ank.
MCI
C!-CB D*,;C*5
C!-CB C0!*<
;nother incredible company that I worked "or was 'CI, although it was very short lived.
!ere I was, in Colorado .prings, being sent home. When I said #0k, I guess I'll just leave&, they really
shouldn't have le"t me on my ass. $hey should have been a bit cooler. $hank 6od .teve $eegardin
was so help"ul. I "ound the weaknesses in the greedy corporate agency and the humanity in the
common man.
Chuck Delaney was the guy that hired me.
Chuck Cohen was mad because his wi"e "rom %rooklyn was a backstabbing bitch. What Chuck didn't
know, and neither did I until I met ;lison, was that <ew 5ork take sel"ish restarted people, and use
them "or political war"are. ,et me explain.
Chuck was an intelligent, "riendly pro"essional and very deserving o" his success. !e's been busy
though, and blind to what's about to come. !e meets #'adam +& =I "orget her name>, and they "all in
love. Chuck meets the "amily and everything appears to be ok. I think I'll marry her, Chuck says.
$his is where Chuck is in the dark. $hese kind o" <ew 5orkers are ruthless. $hey say #0k, we know
she's a bitch, but "uck it, let her marry Chuck. !e's stupid enough to go "or it anyway, so "uck him too.
5es, 'adam + is their terrorist pawn, and another o" the world's geniuses is thrown to the wolves.
.he divorces him, a"ter putting him through hell. $he "amily back in <ew 5ork is laughing, "inding it
all a very entertaining sideshow. ;nd now Chuck is out o" the picture, no more smart guy. <ow he's
bitter. <ew 5orkers like that too. <ow they can have their space, and no Chuck to be able to "igure
them out.
Well, most o" us <ew 5orkers aren't like that. -n"ortunately, "or those that aren't, we get a bad name.
;nd I had a bad name since Chuck met me. ;s "ar as he was concerned, his business had been
in"iltrated because <ew 5orkers like me in the computer industry gave wind to what the computer
people were all about. Chuck didn't explain anything about their systems and expected me to know it
all on my own.
Well, I certainly had my work cut out "or me know. It was ok though, I had the experience. I began
tackling through his code, and was beginning to understand the environment. It was exhausting. Well,
Chuck Delaney, the guy that hired me, was on vacation at this time. I was in his o""ice reading up on
technology, when one o" the employees walked by. I had just put my head down, a"ter reading "or
about an hour "or G minutes. !e called my agent and told her I was sleeping.
Well, needless to say, the agent was upset and let me go. .he couldn't a""ord to get in trouble, she
would lose the whole 'CI account. ;nd this guys "ather owned one o" the big car dealerships in
Colorado .prings.
I called my mother and asked her to speak to /alerie Cherry. .he did. /alerie said #!e could have
just apologi?ed and then we would have said ok.& I" I knew that I would have. Instead I just said the
truth, that I had just put my head down "or a minute, and didn't understand why they weren't making a
big deal out o" it. I wasn't on drugs or anything like that, I was just tired "rom reading. I get that way.
I probably should have called her back then, but at this time I just said "orget it. $hey le"t me in
Colorodo .prings with nothing. I was supposed to get a signing bonus to work there, and they re"used
that too. Completely unethical4
$hey needed me until I was indispensable. $hat's all. $hat's why when I "ill out a "orm and it says job
occupation, I just put #'0<B*5&.
NE 9ORK UNI5ERSIT9
!ilda ;u, CI0
Dan 6raham, -<I+ ;dministrators
Its been good to spend this time and re"lect on what I've done. 'ost people don't get the opportunity in
li"e to do so. I didn't think I would have the chance either, but the breakdown came at an opportune
time.
,ike !o"stra, it took me several months to get a job with <5-, and when I did, they were only paying
GGk. ;lthough I loved the work, I reali?ed I should try "or something better. I was happy anyway, and
thought a"ter a "ew years I'd be making what I was making anyway. -n"ortunately, a mistaken
assumption "orced me to resign and by mutual agreement, I le"t.
I "irst worked with <ew 5ork -niversity when I was hired as a technical representative by Computer
;ssociates. <5- was one o" their clients "or a database called I<61*., which they had recently
acuired "rom the ;sk 6roup in ;lameda, Cali"ornia. $hat's when I met !ilda ;u, the CI0 at <ew
5ork -niversity. !ilda was nice, and I liked working with her.
When I got back "rom Cali"ornia, I decided to give her a call. I remembered how nice she was to work
with and though she might hire me "or the systems adminsitrator and developer position that was
available at the time. I sent her letters, emails, and called her periodically. (inally, a"ter several
months o" review, I was hired by <5-.
I had become less "ocused, and I think the ;D!D was getting worse.
Dan 6raham, "rom <ew 5ork -niversity, told me about this happening to other computer people. !e
described it something the brain goes through when you push the outer limits o" your intellect. !is
brother also worked on the %7@L bomber. Dan was technical. !e knew his -<I+ systems in and out
and loved his shellscripts. #Why are you working here)&, he said, #$here's companies out there that
will pay top dollar "or what you know)&. #Why deal with these people)&, #they're cra?y&. I guess Dan
had a point, but I did like !ilda, my boss, and she liked working with me.
0ne day I went in stonedR. Dan knew right away. !e came in and said #!ey, 'ike, what are you
working on)& I told him what I was doing and he said #It sounds like good stu""&. !e meant the weed.
,ol. Jesus, I probably hadn't gotten stoned in years, but "ound my brothers bowl in his room and
decided to bring it to work. I "igured it might calm me down with the new job and all. Wait there's
more... It "ell out o" my jacket by my desk, and guess what, someone "ound it. What's even worse the
bowl was made o" glass and looked like a crack pipe. I think they thought I was going to blame it on
one o" the black ladies that worked there. ;nyway, !ilda told me that the project was completed and
she never said why. ;ctually she smiled suspiciously, and said #0h, we have our reasons&. .he also
said something to me like #5ou don't think we have groups&. I "elt she meant group sex but she didn't.
I was just stoned.
R!onestly, I hadn't been near marijuana "or about @A years =most o" the good jobs I had reuired a drug
test, so I saw no reason to bother>. %ut I had just got back "rom Cali"ornia, and my brother, a notorious
pothead, had le"t a bowl in my jacket pocket when he borrowed it. .o I took a hit. 0ne hit.
I should have known, a guy that worked in the computer department had mentioned to me that he liked
to smoke pot but would never tell anyone. I wondered why he said that to me that day. !e must have
heard something.
5ou see, I'm not very good at politics. I usually like my bosses, and like to work. I rarely am hiding
something. 8roblem is most o" the other employees don't like what they are doing, and things get
crossed.
0k. I get it4 I worked too hard, and should have relaxed more. I made more money than most, and
never had to balance my checkbook. I know. I am evil. =only kidding>.

I should never have stayed home again, it was too chaotic there. .omething bad was bound to happen,
and something did. I should have just stayed away, I thought. %ut it was my "amily, even though they
were detrimental to me, whether it was them or me, I tried to persevere.
$hey were only paying GGk anyway, but I really liked the job. 'oney wasn't important to me3 I had
already made plenty. ;nd this was a development position, back to my roots.
I hope I haven't jeopardi?ed my career, companies don't seem to yielding to people that struggle in their
home lives. I never wanted it to a""ect my career. When I told my brother what happened he just
laughed at me.
NE=T STOP F#ORI%A
When I mentioned City <ational %ank, my 6rand"ather said #5ou should have been there 9A years&.
%ut I took John 'orrison's advice2 I" you don't see any opportunities there, you give them 9 years, and
then leave. 6o "ind a better job.
FAI#E% INTER5IES
I thought o" mysel" as #'ichael %ank&. I really got into it. I used to call the place #Chemical %ank
country club& because the one thing that school taught was to be con"ident, have "aith, and don't get
khaki. $hats what it was like "or me. I had the education "rom Chaminade and that gave me a lot o"
con"idence.
$hat's why when I had my second interview at I$6 and the C(0 said I was too #khaki& I just didn't get
it. Wait, the interview with Komba records was the same thing, I "ailed on the second interview with
the C(0. 'aybe I have trouble with accountants. Damn you 'iss (agan4 ='iss (agan was my math
teacher and she always looked at me "unny when I was trying to answer her correctly.>
Komba N Chris 1oberts and Dave 1ichardson were two great guys "rom *ngland. 0n the interview
they were very pro"essional =its so much easier when people are pro"essional>, explaining to me the
details o" the position, and having me meet with the current systems network manager who was
leaving. $he company had some -nix .ervers here and in ,ondon. $hey were expanding to other
locations in the -. also. $he job de"initely seemed like something that I could handle, except "or some
o" the "iner networking technologies that I just wasn't too experienced in. %ut I know the
administration side o" it all, and had plenty o" experience supporting hardware and end users. I shied
away a bit though, not being com"ortable with the works <(. and $C8I8 =I could write volumes about
the subject now>. I didn't reali?e what I was capable o" back then, but did have the con"idence to go
"orward. I was right in doing so. I went "orward.
I didn't get the job a"ter meeting with the Chie" (inancial 0""icer. !e might have "elt I was too
nervous. Just "or the record, nothing gets past these guys in <ew 5ork, especially i" you show one bit
o" doubt. ;nyway, I don't know what happened, but I was more than uali"ied "or the position. I never
called Chris or Dave to ask why, because they both had a liking "or me and said so. %ut it was agency
policy not to speak with the client, just to speak with them. .o I listened. =<ow I don't let an interview
pass without "ollowing up with a phone call to ask why. I'll be damned i" I leave my "ate into an
agencies hands ever again. ,ol >.
;nyway, It was good to meet with such a great bunch o" guys at Komba and see that they are doing
well. ;"ter all, its all about good sportsmanship, isn't it) 77777 0r is it) ,ol.
.word, Inc.
Dawn ,ucas, Deutsch %ank
Dawn was great, technical guy was great, manager was some hand picked schmuck. It was has i" he
was hired just to tell someone like me #<0&. !e was the kind o" guy that got a great opportunity by
kissing ass, and then just hires his own people, not the uali"ied ones. $hat's ok. $here were plenty o"
"ish in the sea.
CI0 position. 'et with the existing CI0. I should have bribed him because I was way too young "or
him to believe I knew what I knew. .uccess"ul International %ank.
Ingres position at swiss bank. .hould have gotten the job. I answered all their uestions. John
'orrison taught me a very relaxing approach to technology, but many people think o" it as
'ost recent. In the past 9 months I have been on several interviews. 0n some o" them I was even
called "or a second interview.
<ot to say it was completely his "ault, but my brother answering the phone did not help their opinions
o" me. $hey basically said #who is that obnoxious asshole on the phone)&. It's true. 'y brother and
my dad have their own business and aren't nice to anyone. 0nly their clients who pay them.
.o how do I get a job when they answer the phone like that. I'm lucky I can even use the phone. I
usually have to sneak into my room with one. ,iving under these conditions does not make me look
very pro"essional. Whose going to hire a man who can't even take care o" his "amily. $hey want
nothing to do with these idiots, and i" I'm still connected to them. $hey want nothing to do with me,
either. What sucks is that these are the people who are paying the best.
Baplan provides testing centers so that students can take their .;$'s on the computer. $hey also
provide other testing services. *ach location has about :A computers, a router, and a server. $hey have
locations throughout the tristate area. It was a good organi?ation. $hey had a network guy, an
applications guy, a help desk, and a telecommunications guy. ;ll they were looking "or was someone
to "ix 8C's. I had an interview with James. !e was the 8C support manager located in /irginia. We
had an excellent phone conversation. !e recogni?ed my experience, writing in an email to his manager
#'ichael D*(I<I$*,5 has the skill set that I can work with.& ;t this point I "elt con"ident I was to
get the job. I didn't.
$he called me "or a second "ace to "ace interview in <ew 5ork City. I went there with suit and tie,
ready to impress. I had just "inished a great book #8C !elp Desk& written by one o" the guys "rom
#$ech $/& and was prepared "or the interview.
I met with 'ike Canning, the manager, and several o" the companies sta"". I answered all their
uestions and they seemed interested. ; "ew o" them really recogni?ed that I knew what I was doing. I
guess it wasn't enough "or the manager to hire me though.
Interviewing is tough, especially when you know you can do the job in your sleep. It's disheartening to
see that there's no loyalty to a computer person with experience. %ut there isn't. ; lot o" times they are
intimidated by it.
I'm honest. I don't make a big deal out o" my job because it isn't a big deal. <ot with the background
that I have. ;ll these new systems are a joke. I don't come across khaki or anything, but I know what
I'm working with. I am always enthusiastic to do the work though, knowing I can learn uickly and
that I work hard. I really don't know why I don't get hired on some o" these jobs and don't let it
discourage me.
I really should be applying "or more senior positions, but I am not money hungry and like the work. I
am almost "orced too though at this point. I know too much "or these "olks and its hard to hide it. I
think on a more senior level than they do, and it's overkill "or these menial jobs.
Well, senior positions are hard to "ind. 5es, they pay well over @AAk, but the interview process is
exhausting. I" you are luck enough to "ind these positions, you have to go through a painstaking
interview process. $hat is what I have "ound at least.
(or example, there's a job I'm looking at right now. It's paying @:A thousand dollars a year. ='y
Dad's going to be pissed. ,ol>. $hat's great you would think. %ut wait. $he job is in .anta 'onica,
Cali"ornia, which isn't too bad but it's one hell o" commute "rom <ew 5ork. I have been interviewing
with the guy "or : weeks, and he's only the agent. !e calls me everyday and speaks with me. It's
exhausting. When you're a senior level guy, you have to be able to keep the conversation "lowing, and
be coherent. =<ot easy when your "amily is yelling at you in the background, and you have to hide in
your room to use the phone> It's been great talking with *d though, and he is really challenging me.
$hat's his job is to make sure I'm really a senior person. !e has helped me write a more appropriate
resume, and has given me some good advice. 5ou really have to be pro"essional to get paid in this
"ield today. It shouldn't be that hard "or me. I have a good educational background, and my experience
can back me up. It was never like that years ago. I" you were technical you knew more than most
people, and got paid appropriately. $hose days are gone, un"ortunately.
#I really think this is going to work out&, *d said. $hat was good news. *ven i" it doesn't work out, it's
my "irst real opportunity in a very long time. $hese other jobs were only paying GA to LGk. 5ou can
barely live on that these days. <ot com"ortably, at least. <ot the way a person who probably studied
more than a doctor does to to his job should get paid.
I don't even know i" this job is "or real or not. It's good experience anyway. 0ne thing I remember
agency's telling me was #Don't put all your eggs in one basket&. I think what they meant by this is that
while I am talking with *d on this one position, I should be pursuing others. I never "elt this was right,
but reali?e now its "or my own protection. I used to put all my e""ort into one job and "eel horrible
when I didn't get it. 'eanwhile there might have been a do?en other companies out there that did want
to hire me.
I always was recommended by another agent, not to send out a lot o" resumes either. Just target a "ew
companies. 0therwise, I might spread mysel" out too thin. $his was good advice. I reali?ed that I
should also go "or the larger companies and "inancial organi?ations. $hey have more to o""er and less
competitive. ;lready being at the top, all they have to do is maintain. ;nd that's easier, because they
most like had to have the skills to get to the top.
With all this in consideration, I currently have resumes at 'organ .tanley and 6oldman .achs. I even
am using the resume that *d "rom Cali"ornia have been working on. I let the agents know where my
resumes are "or good measure.
6oldman .achs has to be the best "inancial organi?ation to work "or. 'organ .tanley is not to "ar
behind. I interviewed with 6oldman .achs a "ew years ago. $he position was paying over @AA grand a
year. 8aul Delucia, the technical manager, said to me, #'ichael, all the guys on my team make over
@AAk, and I'll give you the same&, i" you can answer me one uestion. I thought #6reat4&. #$his should
be easy enough&.
#;re you ready)& !e said. I said #5eah, sure4& 8aul paused "or a brie" moment and then said in an
elongated, convicting voice2
#Who are you)&
I smiled. #Well I am a computer engineer who has worked hard, looking "or a good "uture and a
company with growth potential&.
8aul didn't like this as an answer. #<o, <o, <o, he said. $hat's not what I mean, #Who ;re you)&&, he
said again in an elongated voice.
I was con"used now. #Well, I am hardworking, nice, and ...&. 8aul interuppted me #<o, Who are
you)&.
<ow, I was depressed. I !;D answered his uestion. !e was just making me "eel bad. I had made a
lot o" sacri"ices trying to learn all these systems on my own, and he was just putting me down. 'aybe
I didn't work at companies like 6oldman, but I did work hard. 'aybe too hard. 'aybe I sacri"iced too
much. I mean, all I did was work. 8aul didn't have room "or a guy like me. ;ll the guys on his help
desk had all their certi"ications, including Cisco. $he company paid "or it. ;s much as I learned "rom
all the hands7on experience I had, I couldn't compete with 6oldman's guys. $hey were like milk "ed
veal.
$his really depressed me. I tried to convey that 6oldman was the kind o" place that I wanted to work
"or and that I would appreciate the opportunity more than he was aware o", I guess. !e really made
"eel bad. I "elt that everything I had done was meaningless. ;"ter losing my girl"riend in a car
accident, work was all I had. ;nd he just shot it all down. I'd worked hard just to get an interview like
this one. I mean, 6oldman .achs, that was the best name in town.
#I'm not sure I understand the uestion at this time.&, I said. I thanked him "or his time and said maybe
in the "uture we could work together. 8aul shook my hand and said good7bye. I le"t, bewildered.
I even had a job interview with *n?o 'icali. I had heard he was working with Chase again and
decided to give him a call. !e seemed willing to hire me and invited me to come interview with him.
.o I went to meet *n?o at GG Water .treet, Chase's downtown location. I arrived at the location and
went into the building. When the elevator doors opened up at his "loor, there was *n?o. 1ight there at
the door, ironically. I smiled and said hello. It was good to see him. $hings seemed to be going well.
When we got to his o""ice, he brought a lady in to interview with me. ;t the time he was managing the
,otus <otes department. I was "amiliar with the product and interviewed well.
;"ter the interview, I was talking with one o" the Chase employees. *n?o was busy speaking with
some people. In the conversation he said #;re we clear& as he walked by and looked at me. I nodded
to him. I went back to his o""ice, thanked him "or the interview, and then le"t. !e never called.
1oosevelt !ospitality
Currently I am on this interview. 0r ;nother great letdown.
$hings really came together "or me when I me *d. *d %eaghan is an agent in 'anhattan %each,
Cali"ornia. !e has been doing this "or uite some time, and I could tell be just talking to him. !e
respected my experience and my ambitions. !e o""ered great advice and was very intelligent. .till
recovering "rom extreme neurological dys"unctions, its been di""icult. I just don't always have the
con"idence that I used too. I have something in the works
I !;/* .0'*$!I<6 I< $!* W01B. 1I6!$ <0W %-$ $!I. ,00B. ,IB* 600D
08801$-<I$5. $*,, '* '01* ;%0-$ 50-1 C0'8;<5.....
R<otice that at each interview I am just as enthusiastic, thinking #$his is is. I got the job&.
I had no idea the computer "ield was so big. I never really heard much about it, but apparantly these
main"rame guys had been around "or a very long time.
ASTORIA FE%ERA# SA5INGS 3ANK
I'm very stable. Its 'icroso"t that isn't. $hey suck, all computers suck. <ot -nix though. *verything
was just built to last. <5- is still using their systems that were put in in the early LA's, and the hard
drives are still chugging away.
'ost computer systems are running on 'icroso"t now. It's been a painstaking process. <othing ever
seemed to worked right. $hey've gotten slightly better. *ven active directory is still a memory hog.
;gain, $hanks a lot, 'icroso"t. I mean, you're ideas and inter"aces are great, but your code sucks. I
guess its hard to write "or so many pc's that are out there. ,et me tell you about a recent experience
with a job interview I went on through an agent by the name o" John ,anigan.
(irst, I spoke with John ,anigan "or about 9A minutes. $his was a good sign. John used to work with
a lot o" the main"rame people at 'anu"acturers !anover. .o we had similar backgrounds. It was great
to speak with John. !e was a good guy. <ot just some canned engineer.
John called me back and said #!ey, I got you the phone interview with .teve Wy?ick. !ere's the
number. 6ood ,uck&. I spoke to .teve "or about 9A minutes also. !e also used to work with 'ani7
!ani. $his was a very good sign. !e asked me a "ew uestions and went over my experience. It went
well. $here was one uestion I wasn't "amiliar with 'icroso"t *xchange and that was what is 0W;.
;"ter hanging up the phone I reali?ed that 0W; was the 0utlook Web ;ccess client. 'icroso"t has a
web based version o" their email "ront7end application that works very well =although does take up
some resources>. I had worked with the product, I just hadn't used the term 0W; be"ore.
I called .teve back, saying what I knew about 0W; and mentioned a "ew other things. I didn't even
have to do that. .teve replied, saying, #Well, I already set you with an interview with the manager on
$hursday&. I thought #Wow4&. #$hank you very much. I'll see you on $hursday.&, I said.
I got to the meeting a hal" hour early. It's always good to be early. .teve came down, welcomed me,
and brought me to his cubicle, where we spoke "or a while, going over our backgrounds. John showed
up too and I got to meet him in person. It was good to be there. It reminded me o" the old days. $hey
both recogni?ed that I had been working with guys like them at a very young age. $hey must have
been in their GA's by now.
Well, .teve and I went in to go meet with (rank *mma. (rank was very pro"essional and well spoken.
!e went over the details o" the job. 'icroso"t *xchange was currently running the 9AAA version at
several locations. ;storia (ederal .avings %ank had locations just in ,ong Island and %rooklyn,
amounting to about :AAA workstations and about @AA servers. <ot too big, but not too small either.
.teve was supportive in the interview and asked me uestions accordingly. !e didn't just blurt out
incoherent random uestions and wasn't trying to trick me, or make me stumble, or lose my train o"
thought. I answered their uestions. $he only thing (rank didn't like was that I hadn't worked with the
9AA: version on a large scale. !e said that he was nervous because I hadn't actually touched the
program.
I mean what do you think my #virgin& hands are going to disrupt the system in some way. I mean
c'mon "rank. I guess I don't blame you due to the crap that 'icroso"t has been putting out all these
years. I mean <$ systems thats all they did was crash "or no reason. ;gain, thanks a lot, 'icroso"t.
5ou're ideas and inter"ace looks great, but your systems are "ar "rom stable. <ow i cant get a job when
i want too. <ow even the I$ managers are nervous.
I" they were running -<I+, again, none o" this would have ever happened. (rank would have
recogni?ed my @G years experience as legitimate. Instead, his opinions were clouded, thinking
'icroso"t was so di""erent. (rank was wrong. I mean, there really isn't much o" a di""erence between
9AAA and 9AA: anyway. I didn't get the job no less. John ,anigan was upset too, and we spoke "or
about an hour about how di""erent things are and how much better it used to be. 8eople were more
technical back then. I liked that.
John said #%elieve me, I'd rather be out playing ball with my kid. %elieve me. %ut I can't. I have to
setup all these systems and work with them at home too. $hat's what I won't do. ;ll these techies have
all these networked computers setup at home, and spend all this time studying these technologies which
i" you had a -nix background you would laugh at, like I do. $hey really think their learning so much.
$hese system still can't do what -nix can.
;nyway I wrote (rank a letter and at the time o" writing this chapter I am waiting to hear "rom him. I
might "ollow up with a phone call.
%ear Fran),
Well, 'erry Christmas, !appy <ew 5ear, and thank you "or the opportunity to meet with you.
(irst, I want to complement you on being a very pro"essional, and very well7spoken person. It seems you have a very good
technical team and you are a "air person to work "or.
,ast year I had experience extreme neurolo"!-al and &otor d*sfun-t!onal proble&s and haven't been able to tie my
shoes "or about a year, and missed out on signi"icant hands7on experience with new technologies. I'm not going to lie
though, I haven't missed out on much.
I am writing this letter with the possibility that you could reconsider me "or the exchange position. I have been involved in
many migrations, installation, and con"iguration projects and don't see this one as any di""erent. #I .a$e al(a*s (or)ed
!ndependentl* and su--essfull* !n &!ss!on8-r!t!-al s!tuat!ons>6
#ol, Can I be fran)?
I am a little disappointed about how the interview went. <ot having worked with 9AA: yet is not a big deal "or someone
who has worked in the "ield "or @G years now. I thought you should reali?e that that made me "eel horrible. I know I'm
young, but I'm not one o" these canned network guys. I mean, I started out at a COO developer and -nix administrator. I
have a very technical background. I guess its hard to see the di""erence.
I'm very stable. Its 'icroso"t that isn't. $hey suck, all computers suck. *veryone knows that. <ot -nix though.
*verything was just built to last. <5- is still using their systems that were put in in the early LA's, and the hard drives are
%ear Fran),
still chugging away. I know everything about pc's and have been supporting them and their networks success"ully "or
years.
I mean what do you think my #virgin& hands are going to disrupt the system in some way. I mean c'mon "rank. 2> I guess
I don't blame you due to the crap that 'icroso"t has been putting out all these years. I mean <$ systems thats all they did
was crash "or no reason. $hanks a lot, 'icroso"t. No( e$en t.e IT &ana"ers are ner$ous6 I was the sole -nix
administrator "or a GAA node, : server -<I+ network "or : years, and I think the system crashed once, only because the
hardware was @G years old.
.ince then my career took o"", working with 'icroso"t and <ovell systems at /iacom, returning to Chase bank and
supporting their trading "loor at 9LA park avenue, and working at city national bank in %everly hills, Cali"ornia. %elieve it4
I've probably been through every scenario in 'icroso"t and <ovell networking and support. I have been told by many that
I know more than most. I'm not .teve but I'm close, and a lot younger. I can do this job, (rank4 I really can.
I worked with many people like .teve. !e is a very supportive person. <ot to shadow out that I can do this on my own
though. I don't think you should be nervous about him having to back me up. I -ould (or) (ell (!t. Ste$e6 e bot.
used to (or) at Manufa-turers Hano$er !n H!-)s$!lle6
I have reviewed every aspect o" the installation, con"iguration, and migration o" a 'icroso"t exchange 9AA: server. Its not
going to be nearly as hard as G.G to 9AAA, let alone what it was like going "rom di""erent notes, cc mail, and ms mail
systems to G.G, which i do have hands on experience with.
For"!$e &e for see&!n" la!d ba-), but te-.n!-all* spea)!n" *ou7re not as)!n" t.at &u-.6 .at7s !&portant !s t.e
pro,e-t !s do-u&ented, lo"!-al, and -o&plete for t.e se-ur!t* "roup to s!"n off on6
Its not a big migration. I mean i could manually recreate all the accounts in 9 weeks i" I had too, without even knowing
anything about migrations. $hen exportHimport the post o""ices one at a time. I'm just saying, what you are asking me to
do is really not that complicated. 2>
;nyway, I could "ully document and implement about @G di""erent ways to do this project, and believe me i" you were
interested enough to listen to all the details I could give you, you'd be impressed4 I wouldn't expect you to do that though.
5ou mentioned your concerns with presenting your projects to a security team. Well, I am very well spoken and can
provide lots o" documentation. $here is volumes o" in"ormation available "or the *xchange 'igrations, and I can come up
with a very detailed roll out plan. I like that the projects are presented methodically to the securities team. I helps you to
keep organi?ed and precise. $hat's all they're there "or. Just make sure they get a lot o" details. I can do that.
Well, I understand your concern, "rank. %ut I'm not just some hot shot kid anymore. I am pro"essional and well versed in
technology. I have been through most o" 'icroso"t's nightmare's with <$ servers "ree?ing up all the time "or no reason,
blue screens o" death, and inconsistencies. 1emember <ovell client:9, that thing could never be con"igured properly.
;nd .lserver with its slserver.dll "ile always becoming corrupt. Way to go, (;$:9 and nt"s. %ogus, just complete
bogus. With all the uali"ied people out there, to put out a product like that. It's a shame. I mean, companies are
dependent on this stu""4 8eoples jobs are at stake. Where's the humanity) 2>
,ike I said, i" it was -nix, none o" this would have ever happened. Why .un 'icrosystems just didn't blow 'icroso"t out
o" the water by designing their own inter"ace is beyond me. I would have.
%ear Fran),
;storia is a nice small company to work "or. $hat is what i am looking "or. .ome place i can drive to work and not be too
overwhelmed. .ome place stable. ,ike my "irst job with Chase in !ickville. It was simple and there was plenty o"
technology available.
Well, anyway. $hanks "or listening. I humbly appreciate it.
'ike Cerasoli
=G@E>LIG7GA:I
.o that's that. It's been hard to "ind a home. Companies just aren't hiring. $hey're not paying that great
either. $hat's why I am running my own business. When I "ind that dream job, I'll let someone else
take it over.
$he economy and the job martket has been horrible. 8eople just aren't hiring. I'm lucky I get the work
that I get. 8lus, with @G years experience, I am trying "or more .enior ,evel positions. Its more
di""icult. I have been uali"ied to run an I$ department since I was 9E, but no one would ever believe
that. <ow, in my early :A's, things might change. I hope they do.
G#ENN IS AN ASSHO#E
(ire 0ne.... 6lenn
;nd to think, I le"t my own house when I was 9A, and got an apartment just so he could move in. ;nd
that's what he did. <ever to leave again. It's been @G years. ;nd he's still here, doing the same thing.
I don't think he's been able to help me once.
- see, 'y "amily, they love to argue, and 6lenn was their way o" making me "eel bad. $hey always
said that I knew nothing about computers, and he knew more. $hey don't even let me use their
computers, which I bought "or them by the way. 6lenn, as most people would, ate up the attention he
got "rom them, and proceeded to "ire me.
#I don't like the way you talk to your mother&, he says......;sshole
#0ne time at the diner I said something and he said #5ou two& with a very grim but aggressive look.
0ne time i was walking through the kitchen and he thought I was going to "ight him.... <ot.
!e listens to my dad when he tells him I'm and asshole and to ignore me.
When I am getting yelled at, "or no reason, I might add, he just watched, 'aking my "olks more angry,
because they have an audience. 6lenn was amused by them belittling me like that, and they were
training him to be the same sel"ish bastards that they are. Just what this world needs, another child
beater.
;nd there he is still, in my room. %elieve me, I don't care. $hat's why I le"t in the "irst place. .
I told him to leave. I said it was a bad idea because it's making my relationship with my "amily worse.
!e didn't care. I" he cared he would have le"t and gotten an apartment with his brother @A years ago.
<ow they're both living here. 6o "igure. I think they just love to "ight, and "reeload.
*ven though 6lenn pays DAAHmonth. Its worth it. !e gets to pick on me and watch my "amily beat on
me so he can play the good son. ;nd in this stuck up yuppie island we live on, that's exactly what will
help him succeed. !e knows that. !e's an asshole. *very asshole knows that.
I call them the rotten 1yan kids.
$hey are very aggressive, nasty people, but passive about it. I'm sure when they were all living
together it was madness. %ut they never talk about that. $hey just try to bash me. 'ost white trash
people do that. ,isa called me an asshole one time, and I was so nice to her, always. I always said her
and my sister were pretty. It's not my "ault they didn't want to do anything about it. ;nd Baren, she's
just a sloppy bitch. $hey are de"initely white trash. %ut they have ;unt 'ary, their savior, to help
them. 'y mom is an idiot, but she's a jealous bitch too. .he likes to see them do better than me so she
can thumb her nose at the smart success"ul people in the world. $hat's why she married my dad, cause
she's a bitch. OR: $here's something they're not telling me. I doubt it though. <ot in this culture, it is
what it is, and people are jealous.
Jerry "rom ,ockheed 'artin said you better rethink that. ;nd I did......he's a bitch. !e said it as i" my
career was at stake, and i" it is......"uck that. What career anyway, you call GAkHyr a career. I know
guys that lay tile and make that in G months. ;nd there in a lot better shape too.
#et7s &a)e a rule' An* t!&e a -areer starts to "et pol!t!-al and ,ud"e (.o *ou are, -ons!der t.at
-areer and *our l!fe o$er6 .en e@a""erat!on out(e!".s !nno$at!on, f!nd anot.er ,ob6 Unless !ts
a b!" -o&pan*, t.e* need to be $er* deta!l8or!ented6 T.e rules are d!fferent (.en *ou are t.e
nu&ber one -o&pan*6 T.e need to s.!eld t.e&sel$es fro& -o&pet!t!on, and !n be!n" a--urate,
t.e* are able to a--o&pl!s. t.at6
I know the best way to get through all o" this is to keep my mouth ... shut4 ;nd that's what I do.
*xcept "or this book, o" course, which I won't release until I'm real secure. Dealing with my "amily is
like responding to terrorists. 'aybe I@@ shook them up, I don't know.
;ll kidding aside his job is a tough one. !e has to deal with many disgruntled, underpaid long island
workers.

M9 FRIEN%S
Well, just read this because #I don't do anything without my "riends&. *ven though I don't see them
much any more.
E=PERIENCING #OSS
I don't think the city was too keen on loss, or at least they didn't seem to grieve about it. I remember
Beith .eidon not making a big deal about it that his 6rand"ather died. I thought that was a little weird,
but he was trying to teach me something. 'aybe his grand"ather didn't want him to make a big deal
out o" it. 'aybe he was trying to protect me "rom the abuse o" my "amily. I don't know. Beith was a
good guy "or hiring me though so I know his intentions were good. I also made more money with him
than any other company and he signed my time sheets without batting an eye. *ven the one "or
M9E,AAA. I'm sure he wasn't telling me to kill my grand"ather, he was just saying i" you're an emotional
person, try not to let death grieve you. 5eah, I think that's what Beith was saying.
Well, I have experienced some loss, and each time it hurts just the same. 'y grandmother, I was very
young, my grand"ather, I was at the height o" my career, and that hurt. I was glad I was back in <ew
5ork though. $hat's really why I le"t City <ational %ank. I wanted to be home. $hat year I really
called my grandmother every day and saw her o"ten. It was good.
'y uncle 6il, FG , with cancer. ; businessman himsel", he started his elevator company "rom scratch.
'y aunt says she wishes he never started anything, maybe he'd still be around. !e donated his eyes to
science.
%illy ,uciano, the local pi??a guy, brother o" one o" my dearest "riends, ;nthony ,uciano. 'e and my
"riend 1ay used to hang out at 'ario's all the time. %illy, his brother 1icky, and the youngest brother,
;nthony worked there. I used to run down there to take a break "rom my homework, and there was
;nthony, working at 'ario's, and 1ay, hanging out. 1ay never did his homework, but him and
;nthony were wicked smart.
;nthony liked to work, so %illy gave him a job at his pi??a place in 'assapeua 8ark. $hey were "rom
<orth %abylon. %illy knew how to run a business, made great pi??a, and brought in a lot o" customers.

A#ISON
I don't really "eel its deserving to pay much attention to this, so I'll be uick. It's all about being a
hypocrite. $his chapter is more like a police report than a chapter to a novel.
7.he said my baby cousin *dward had a big head
7.he said my cousin 6lenn was a hermit
7.he insinuates that children are just a nuisance and know nothing
7.he screams when I mention having a loving "amily someday
7.he tried to jump out a window at the new house that I "ound "or her
7.he said my mother doesn't like her
7.he said my dad is meaningless
7.he doesn't like my brother
7.he doesn't like my "riendships that I have established
7.he thinks that my job is not that di""icult
7.he calls me an asshole at the dinner table
7.he says her "amily ignores her and bothers her
7.he doesn't like her girl"riends
7.he thinks everyone beneath her is an asshole
7.he doesn't like sex, screaming it to me one time
7.he is sel"ish and hostile
7.he lies
7.he has a circle jerk o" "riends and "amily that reali?es this and would let any dumb schmuck walk into
her li"e and get ruined by it. .ome people certainly have a lot o" time on their hands.
It wasn't bad that I had taken a pay cut. I was still learning new and di""erent things. 0n an interview
with I%' in the city, I met a gentlemen that was technical. I explained to him that I had some good
jobs, and at this time I'm exploring other outlets. I mentioned I had worked as a stockbroker "or a
while. !e replied, #5ou're doing the right thing, believe me&. #$his break is good "or you&, he said. I
think he was explaining to me that a lot o" success"ul people do lay low "or a little while, and then
move into something bigger. I had hoped he was right.
I don't want this to make me sound cra?y, but I have to talk about it.
.o I continued on my mission. ;t the time, my girl"riend ;lison was
living in a basement apartment. $he lady upstairs was cra?y, and all
she did was yell at her kids. It was making ;lison more cra?y. I
wanted something better "or her. 5ou see, ;lison had already given
up on li"e and was somewhat content with getting the short end o" the
stick. I wanted something more "or her. .he liked that, but much to
my dismay, would never have the heart to believe in that and move
"orward.
.o I spent a long time looking "or the right place. ;lison turned down
every place I brought her too. ;ll the people at the real estate places
thought she was a bitch and warned me about being with her. $his
was not good. ;lison's "amily were not great. $hey taught her to be
sel"ish and to use people. $hat's exactly what she did.
I didn't care, I loved her and wanted to help her. I was sure that I" she was in the right circumstances
that she would be ok. %ut that wasn't true, either. $he second she got there she started sni""ing around
the house, making her checkpoints. I thought #-h, oh&. $his isn't going to work either. Well, it didn't.
*very two days she wanted to move the bed to a di""erent position, and all she did was complain. .he
was cold as ice. $here was no way I was going to marry this girl. .he was just too cra?y.
;lison, #I have to study&, I said to her.
.he woke up one day in a real bad mood. I "elt bad "or her, so I went in to the shower where she was to
give her a towel. .he punched me in the "ace. It hadn't been the "irst time either. I just le"t the room. I
mean, who was this chick, anyway. What the heck was her problem. .he came out, with her hair all
messy, saying she wanted to drive her car. .he wanted to go do laundry. ;ll she ever did was laundry,
and hang out with her girl"riends, o" course. .he was so mean. .he like to put me down. I didn't care.
5es, I did.
.he had a cra?ed look in her eye. I wasn't going to let her drive. .he started screaming and punching
me more. I had to hold her down "or FG minutes while she was biting my hand. .he was beat red. .he
bit her bottom lip so hard that it was bleeding. .he was "lipping out.
Word o" advice, don't bother with someone like that. Just leave her to her "amily, they raised her.
;lison was having anxiety attacks. I helped her through it many times. .he never appreciated it and
never got better. .he is still the sel"ish, uncaring person she was and probably always will be. .he
knows how to "ake it though, and that will get her "ar enough, I guess.
$he next day her and her brother came to get her stu"". .he must have called him immediately. I
wasn't home at the time and told her not to go in the house. .he did anyway. I called her mother
saying, #I just came home, and "ound everything is gone. I think I'm going to call the cops.& !er mom
replied #whatever&. .he was just as cra?y as ;lison, and ;lison "ollowed her lead. I think the whole
"amily had mental problems. I mean, who doesn't have problems. %ut these people were mean.
.o i called the cops. I wanted these people away "rom me. $hey were all in on it. ;nd ;lison was
their terrorist pawn. I've had enough. I went to the police station and "iled a report. I said to the
o""icer #I don't know what the problem is& a"ter explaining to him the situation. !e said #$he problem
is that you're still in her li"e&. !e was right.
'y mother wasn't too happy either. #.he's the kind o" girl that will hit you in the head with a bat
when you're sleeping&,she said, #'ichael, be care"ul with her.&.
;"ter two weeks at the house, ;lison "lipped out on 'rs. 8uglisi's "ront lawn, screaming #!elp me,
!elp me&.
;ll along, everyone was just laughing at me, watching me chase a"ter her like a "ool. $ony, her "amily,
her "riends, my "riends, everyone. ;ctually my "riends were pretty supportive.
.he still calls me everyday, insisting that she apologi?es. .he doesn't mean it though, I know that.
8eople like will never change.
0ne time her "riend <icole whispered #(ind out !ow he does it4&. $hey wanted to know everything
about me, only because they hated me. I guess I didn't know. 'y li"e, my story, was just not important
to them. $hey only wanted the highlights so they could get o"" on it and then suash me. What a
bunch o" sloppy bitches. $ruth"ully.
%ut I always stuck up "or her, time and time again.
0ne time she needed help with her computer, and I just said #<o.& <icole was sitting there, watching
my every move, and I "elt that nothing was the thing to do here. <ot "or these tramps, not ever. ;lison
got pissed when I didn't help her, or course. ;"ter the computer "ield screwing me, I wasn't ready to
take any more abuse. I had my goals, and needed to keep them to mysel" at this point. I didn't want to
be around these miserable people.
.he lived in a dirty basement apartment, which would only have had nice new tile "loors i" the landlord
didn't leave the window open and "lood the whole basement, and new paint i" I hadn't helped paint the
place.
.he never comes to my "ront door to call "or me. .he doesn't even like me. .he just has no one else
le"t that will bother her, or listen to her lies. .he uses people. .he uses me. I hope she will just go
away.
.he remembers everything about me. Ironic "or someone who hates my guts. .he's on a mission. I
help with her master plan. $hats why she comes. 'y parents, one day the like her, the next day they
hate me. .o I don't know what to say.
*verybody likes to be a scumbag, I guess. 'y "riend 1ob used to say #I belong to the scumbag club&,
laughing.
.he won't even call. *very time she does my "amily is rude. .he expects everyone to treat her like a
ueen. 'y "olks don't go "or that. 'e, I don't really care either way. I "igure i" you are nice to
everyone though, you'll be ok. .he won't even call to tell me she is outside. I" things don't go her way,
she just uits. $hat's cool. I never had that kind o" "reedom be"ore. It must be nice.
'y grandmother always said she prayed and prayed and one day the right guy came along. I do that
too, but in the meantime I have lots o" "riendships with women. I never seem too desperate, or
over?ealous. Women don't usually like that. 5ou know the song #6irls just want to have "un&,. $hat's
the way it seems to be, and I agree with them.
'y "riends get a lot o" grie" "rom their "amilies. Its very typical "or <ew 5orkers to have to go through
that. I imagine its like that anywhere else but it seems to run rampant here. 8arents yell a lot, and it
really screws us up.
THE EN%
ell, t.at7s no( I a& "o!n" to put do(n t.e boo) and start &* fa&!l*6 Ma*be I7ll tr* one of
t.ose &a!l8order br!des6 #ol6 T.an)s to an*one (.o e$er bel!e$ed !n &e6
No( t.at &* -areer !s !n pla-e, I understand t.e so-!al and e-ono&!-al boundar!es, and I a& a
lot less .*per, I -an !&a"!ne (.at .a$!n" a fa&!l* !s "o!n" to be l!)e6 Its a n!-e feel!n" to )no(
t.at *ou .a$e establ!s.ed *ourself and )no( (.at to loo) out for6
I .ope &* -.!ldren l!)e &e, I reall* do6
I .ope &* (!fe lo$es &e6 An*one (!ll &arr* so&eone t.at7s su--essful6 I "uess I7ll ne$er )no( !f
s.e does or not6 M* Grand&a sa!d ,ust pra* and t.e r!".t "!rl (!ll -o&e alon"6 ;nd "orget
someone who is middle class or poor, they just think you got your job because you were lucky and
most o" the time hate every "iber o" your existence. ,ook out "or Cassie who says how much she likes
to "uck but really just wants to "uck 50-4. ,ook out "or Danielle who will be your best "riend until
something better comes along. ,ook out "or Bate when she gets pissed because you won't buy her
beer.
T.!s "oes for all *our relat!ons.!ps6 #oo) out for Ale@ (.en .e sa*s AIf I &et a r!-. person I
(ould be .!s best fr!end and ta)e .!& for all .e7s "ot6
.o that is it, $!* *<D. $he rest is up to you to "igure it out. 6ood ,uck and 6od %less.
I" you have any comments you would like to add. /isit #$he 6ood ,i"e& web site at
http2HHwww.thegoodli"e.com.
Note: At the the computer field began for me (1990), Universities were not offering much education as far as computer goes !hen "
attended #ofstra Universit$, the closest " could get was writing code in %&'&(, which was phasing out with the mainframe, and )(*1, which
" believe has been around since the +0,s -he e.perience was good but it was more valuable for me to get hands on e.perience in the
computer field !hat " learned at the companies " wor/ed at #ofstra 0ust could not offer (plus the$ were pa$ing me ver$ well) %urrentl$, "
have 112 credits which is more than enough for a bachelor,s degree Unfortunatel$, the$ are at different schools " am currentl$ researching
the Universit$ of )hoeni. &nline to see if the$ well accept all m$ credits After that " should have m$ degree in a semester or two "t ma/es
sense to finish m$ degree online now because the computer related courses are more relevant
.howtime @=9@9>9GD7EAAA
%ob *hmer !elp Desk 'anager @E:: %roadway
8ete 8ollack I$ 'anager @E:: %roadway
John .inner
'arie 'atthews
'atthew %lank
1ick Bern
Warren ,inard
1ick 'artine?
$om Coughlin
$om *speland
1ich 6leason
Dale
!elen Driver !elp Desk $echnician @E:: %roadway
Doris Isaac !elp Desk $echnician @E:: %roadwayH/iacom
1ichie Centro /iacom @G@G %roadway
$ony 'ontagna
.onora Jackson
%urnard 6ross
*d 'arion
.teve Beller @=9@9>EGF7DAAI
H!stor* of Te-.nolo"* !n t.e Modern !ndo(s orld
'ain"rames (irst there was the main"rame. ; very power"ul computer that "illed up a room. 5es,
there were a whole army o" computer people be"ore the pc's. *ach main"rame person had their own
tasks, as opposed to me being responsible "or everything.
$hey made great money and the applications were expensive. ; :A billion dollar application "or Chase
%ank called .ystematics could probable be rewritten using 'icroso"t o""ice and .C, server, and sold
"or under M@AAA.
'ain"rames were sturdy, and the user only had what was called a dumb terminal to inter"ace with it. It
was easy that way, a dumb terminal being only a monitor and a keyboard. %ut the pc's were cheaper,
took up less bandwith with its client server technology, and had graphics. <ot really that business
needed that, but it was nice. 1eports were easier to read, inter"aces were easier to learn, etc. It had lots
o" bene"its.
I don't know, would I rather just use a main"rame. It was very simple and easy to support on the client
side. $hat's "or sure. I think ill design a business system "or o""ices that just uses text, dumb terminals
at the workstation, and a server.
We had a system like that at Chase. It was called the %0.. system, and it used dumb terminals to
access. .o did our -nix systems.
-<I+
8C
When windows came out, I read every book. $here must have been about :A o" them, shipped directly
"rom 'icroso"t. It was very technical in"ormation and di""icult to read. %ut I read it all. I knew it was
important.
$he "irst release was :.A. <ot too many companies used it. 'ain"rames and -<I+ dumb terminals
were still the binding "orce. %ut windows computers started popping up, slowly. .ecretaries started
using them to keep calendars and write documents, and in7house applications began being converted to
windows. With the introduction o" :.@, windows started to get a better name. 8rograms like ,otus @797
: spreadsheets and Wordper"ect began dominating the industry, helping banks, law "irms, and other
industries with the documentation and accounting in"ormation the needed.
Windows "or Workgroups :.@@. $he introduction o" Windows "or Workgroups was the beginning o"
'icroso"t's attempt to take over <ovell. ;lthough it only provide simple, peer7to7peer networking, it
was use"ul. ;nd easy to setup. <o server was needed. *ach computer was assigned a uniue name
and as long as they were running the <et%ios protocol, they could get to each others in"ormation.
Windows "or workgroups was good "or smaller businesses who only needed to network a hand"ul o"
computers. .ome departments in the larger companies used it to create their own private networks, and
"ound it to be very use"ul. (or example, a secretary and and executive would setup their own network
using Windows "or Workgroups so that the secretary could update the executives "iles.
$hen there was 'icroso"t 0""ice, .preadsheet, Word 8rocessor, and a Database, all wrapped into one.
It also contained a very popular program called 8owerpoint, which allows you to create presentations.
Companies loved it. $emplates with the company logo, converting "orms into data7entry databases,
"orm letters with mail7merge databases, etc. <ever again would you have to type something twice.
5ou could just copy and paste into a new document, or create a document template. $he possibilities
were endless.
;lthough in7house programming e""orts still existed, almost anything could be written in 'icroso"t
0""ice. $oday even more so.
Well the product progressed into 0""ice F.:, 0""ice IG, IL, 9AAA, etc. ;dditional technologies were
introduced, such as 0bject ,inking and *mbedding =0,*>, Dynamic Data *xchange =DD*>, and the
/isual %asic 'acro ,anguage. *ach "ile type =.doc, .xls, etc> was backward compatible. Its still a very
power"ul product.
Well, all the other companies tried to come up with their own version o" the product, but 'icroso"t
0""ice had already made a name "or itsel". $hey were all good products that I worked with2
Wordper"ect 0""ice, ,otus .martsuite, etc. $oday, there is a "ree product called 0pen 0""ice.
0riginally developed by .un 'icrosystems, it runs just as good as 'icroso"t Word, but I have noticed
when saving a document as a Word Document the "ormats don't always come out correctly in some o"
the email's that I have sent to <ew Jersey. 'aybe the problem is <ew Jersey, I don't know. ,0,

<etworking2
No$ell
<ovell had everyone by the balls =pardon my "rench>, %ut I guess 'icroso"t had better marketing. It
didn't crash hal" as much "or as 'icroso"t. %ut they crashed, sometimes not "or a year though. It was
limited compared to -nix. 5ou couldn't really get into the system and monitor processes. 5ou could
load and unload modules, however. $his gave you some troubleshooting skills. <ovell was simple
though, not being even a "raction as complicated as -<I+, and less expensive.
<ovell :.@@ and :.@9 took over the industry by storm, giving windows the boost they needed. <ow a
8C's could be part o" a large company network. <ot only that, printers could now be networked
together.
<ow everyone in the o""ice "elt important. $hey could type, print, send email, and much more.
*veryone that had a pc, that was. I can't begin to tell you how much paper was used. 1eams upon
reams.
$he Internet2
$he Internet opened the world to everyone.
Se-ur!t*'
#!nu@
Well, -<I+ did "inally come around, in the "orm o" ,inux. %ut it wasn't per"ect, and I didn't see it as
reliable as !8, I%', or .-<. It's better now, and companies are slowly believing in the product. $hey
can't design a good inter"ace, I don't know why. I think its a scam. I don't know.
I3M AI=
!87-+ !ewlett 8ackard .ystems were pretty easy to work with, mainly because or the .ystem
;dministration 'anager, or .;' "or short. .;' was an easy to work with graphical inter"ace. It let
you setup user accounts, con"igure networks, setup printers, and monitor per"ormance. It also did a lot
more. With the help o" the .;' utility, a person could per"orm these tasks without knowing any
command syntax. ;"ter systems were installed by experts, a junior administrator could be hired to
manage it.
Solar!s
I think the greatest thing about the .un .olaris, .un 0., operating system was it use o" the sparcstation.
$he sparcstation was a really cool computer, and very power"ul. We used it at the trading "loor at
Chase bank. $hey ran well, and hardly broke down. %asically, the operating system was the same, but
the graphical windows inter"ace I thought ran smoother. %ut it was really those sparcstations that I
liked. $hey were cool.
.parcstaion =G, @A, 9A, etc>. Why .un just didn't create an inter"ace to compete with windows is
beyond me. $hey could have made it more use "riendly. ;nd 'icroso"t would have been out o"
business, man. %ut .un didn't want to make things cheaper, either, and 'icroso"t blew them away.
<ot "or trading systems though, most o" them still use -<I+ systems.
Technical writing for Backup and Disaster Recovery includes:
IT Infrastructure Contingency
Network Contingency
Specific Application Contingency
Application Back Up Practices
Power Supply Contingency
PC & Small System Contingency
Some critical Areas to consider in your disaster
recover plan
!commerce processes
!mail communications
"t#er customer data
Sales and sales administration
$inance%treasury
& and ' activities
Accounting%reporting
Strategic and (usiness planning activities
Internal audit
Production line
Production processes
)uman resources management
Information tec#nology services
Premises *)ead "ffice and (ranc#es+
,arketing and pu(lic relations
,aintenance and support services
-uality control mec#anisms
Customer service #andling
Disaster Recovery Plan Checklist
Phone list of all key employees
,aintain a current list of key employee p#one num(ers. T#e list s#ould include
#ome p#one num(ers as well as cell p#one num(ers. It is recommended t#at
all key employees carry a (usiness card si/e list wit# t#em and keep one at
t#eir #omes.
List of key contacts and accounts
,aintain a current list of all key vendor and customer contacts along
wit# t#eir p#one num(ers. T#is list s#ould (e kept current and safely
stored offsite.
Complete list of all computer hardware
In order to replace your computers0 it is important t#at you maintain a
complete listing of computer #ardware currently (eing used (y your company.
T#is list s#ould (e kept current and safely stored offsite.
Sample of all non-computer generated critical business forms
1it# t#e increasing dependence on computers in t#e workplace0 t#e ma2ority of all forms
used (y (usinesses today are computer generated. )owever0 in t#e event t#at your
(usiness is still dependent on forms t#at are not computer generated0 it is imperative t#at
a sample of t#ose forms (e safely stored offsite.
Phone list for temporary office space
Previously0 one of t#e most difficult issues surrounding a formal disaster plan was
locating suita(le office space0 securing telecommunication lines0 and ac3uiring
office e3uipment. $ortunately0 t#e increasing popularity of telecommuting #as
created a new (usiness market of providing fully e3uipped temporary offices.
Now0 t#is once difficult and time sensitive task #as (een reduced to 2ust one
simple p#one call.
Fully automated computer backup and offsite storage service
At t#e foundation of all sound disaster recovery plans is t#e a(ility to 3uickly
restore a company4s critical computer data and programs New sop#isticated (ackup
software0 com(ined wit# increased communication transmission speeds and t#e Internet0
provides (usinesses wit# a superior alternative to t#e traditional (ackup met#ods. Backups
can (e fully automated0 securely encrypted and transmitted to offsite data storage centers
for easy retrieval. No more tapes to store and more importantly0 no more delays waiting
for your computer consultant to restore files from t#em. &eplacement computers can (e
ac3uired and cloned wit# t#e same look and feel of t#e old computers in a reasona(ly s#ort
time from anyw#ere in t#e world.
'isaster recovery planning is no longer 2ust for t#e large corporation5 it is for everyone. By
investing a little time on a disaster recovery plan you can #elp ensure t#at your (usiness
will (e (ack up and running if you s#ould e6perience a disaster. A disaster recovery plan is
like catastrop#ic #ealt# insurance for your (usiness. 1#ile you #ope t#at you will never
need it0 you can not afford to do wit#out it.
PROGRAM %ESCRIPTION
.ince recovery planning is a very complex and labour intensive process, it there"ore reuires redirection
o" valuable technical sta"" and in"ormation processing resources as well as appropriate "unding. In order to
minimi?e the impact such an undertaking would have on scarce resources, the project "or the development
and implementation o" disaster recovery and business resumption plans should be part o" the organi?ationSs
normal planning activities.
$he proposed project methodology consists o" eight separate phases, as described below.
P.ase B 8 Pre8Plann!n" A-t!$!t!es CPro,e-t In!t!at!onD
8hase @ is used to obtain an understanding o" the existing and projected computing
environment o" the organi?ation. $his enables the project team to2 re"ine the scope o" the
project and the associated work program3 develop project schedules3 and identi"y and address
any issues that could have an impact on the delivery and the success o" the project.
During this phase a .teering Committee should be established. $he committee should have the overall
responsibility "or providing direction and guidance to the 8roject $eam. $he committee should also make
all decisions related to the recovery planning e""ort. $he 8roject 'anager should work with the .teering
Committee in "inali?ing the detailed work plan and developing interview schedules "or conducting the
.ecurity ;ssessment and the %usiness Impact ;nalysis.
$wo other key deliverables o" this phase are2 the development o" a policy to support the recovery programs3
and an awareness program to educate management and senior individuals who will be reuired to
participate in the project.
P.ase ; 8 5ulnerab!l!t* Assess&ent and General %ef!n!t!on of ReEu!re&ents
.ecurity and control within an organi?ation is a continuing concern. It is pre"erable, "rom an economic and
business strategy perspective, to concentrate on activities that have the e""ect o" reducing the possibility o"
disaster occurrence, rather than concentrating primarily on minimi?ing impact o" an actual disaster. $his
phase addresses measures to reduce the probability o" occurrence.
$his phase will include the "ollowing key tasks2
; thorough .ecurity ;ssessment o" the computing and communications
environment including personnel practices3 physical security3 operating
procedures3 backup and contingency planning3 systems development and
maintenance3 database security3 data and voice communications security3 systems
and access control so"tware security3 insurance3 security planning and
administration3 application controls3 and personal computers.
$he .ecurity ;ssessment will enable the project team to improve any existing
emergency plans and disaster prevention measures and to implement reuired
emergency plans and disaster prevention measures where none exist.
8resent "indings and recommendations resulting "rom the activities o" the .ecurity
;ssessment to the .teering Committee so that corrective actions can be initiated
in a timely manner.
De"ine the scope o" the planning e""ort.
;naly?e, recommend and purchase recovery planning and maintenance so"tware
reuired to support the development o" the plans and to maintain the plans current
"ollowing implementation.
Develop a 8lan (ramework.
;ssemble 8roject $eam and conduct awareness sessions.
P.ase F 8 3us!ness I&pa-t Assess&ent C3IAD
; %usiness Impact ;ssessment =%I;> o" all business units that are part o" the business environment enables
the project team to2 identi"y critical systems, processes and "unctions3 assess the economic impact o"
incidents and disasters that result in a denial o" access to systems services and other services and "acilities3
and assess the Tpain threshold,T that is, the length o" time business units can survive without access to
systems, services and "acilities.
$he %I; 1eport should be presented to the .teering Committee. $his report identi"ies critical service
"unctions and the time"rames in which they must be recovered a"ter interruption. $he %I; 1eport should
then be used as a basis "or identi"ying systems and resources reuired to support the critical services
provided by in"ormation processing and other services and "acilities.
P.ase G 8 %eta!led %ef!n!t!on of ReEu!re&ents
During this phase, a pro"ile o" recovery reuirements is developed. $his pro"ile is to
be used as a basis "or analy?ing alternative recovery strategies. $he pro"ile is
developed by identi"ying resources reuired to support critical "unctions identi"ied
in 8hase :. $his pro"ile should include hardware =main"rame, data and voice
communications and personal computers>, so"tware =vendor supplied, in7house
developed, etc.>, documentation =D8, user, procedures>, outside support =public
networks, D8 services, etc.>, "acilities =o""ice space, o""ice euipment, etc.> and personnel "or each business
unit. 1ecovery .trategies will be based on short term, intermediate term and long term outages.
;nother key deliverable o" this phase is the de"inition o" the plan scope, objectives and assumptions.
P.ase / 8 Plan %e$elop&ent
During this phase, recovery plans components are de"ined and plans are documented. $his phase
also includes the implementation o" changes to user procedures, upgrading o" existing data
processing operating procedures reuired to support selected recovery strategies and
alternatives, vendor contract negotiations =with suppliers o" recovery services> and the de"inition
o" 1ecovery $eams, their roles and responsibilities. 1ecovery standards are also be developed during this
phase.
P.ase H 8 Test!n"+E@er-!s!n" Pro"ra&
$he plan $estingH*xercising 8rogram is developed during this phase. $estingHexercising goals are
established and alternative testing strategies are evaluated. $esting strategies tailored to the environment
should be selected and an on7going testing program should be established.
P.ase < 8 Ma!ntenan-e Pro"ra&
'aintenance o" the plans is critical to the success o" an actual recovery. $he plans must re"lect changes to
the environments that are supported by the plans. It is critical that existing change management processes
are revised to take recovery plan maintenance into account. In areas where change management does not
exist, change management procedures will be recommended and implemented. 'any recovery so"tware
products take this reuirement into account.
P.ase I 8 In!t!al Plan Test!n" and I&ple&entat!on
0nce plans are developed, initial tests o" the plans are conducted and any necessary
modi"ications to the plans are made based on an analysis o" the test results.
%o-u&entat!on of Hard(are
$his involves making a complete list o" all o" the companies hardware, "rom "loppy
drives and mice, to servers and hubs. *ach device should be listed with vendors
name, location o" device, and any con"iguration in"ormation involved.
We can start by gathering the names and tags on all the euipment in the company
and downloading the speci"ications "rom the appropriate website. ;lso, we can
asset tag and bar code all euipment i" it has not been done so yet.
;ll this can be accomplished and written in an easy to use web inter"ace that has
direct links to the vendor.
I have over @G years experience working with CI.C0, ';D6*, C;%,*$10<,
:C0', ';-Ss, !ubs, and routers3 I%', C0'8;C, D*,,, and many other 8CSs
and .ervers, CatG, *thernet, $oken7ring, .$8H-$8 Cabling, 'odems, mice,
keyboards, C.-HD.-Ss, etc.
I have experience working with satellite communication companies and have worked
with their sales, dispatch, and engineering department. I have been to exposed to many
di""erent varieties o" hardware and technology.

Re-o&&endat!ons for General Co&puter Hard(are Spe-!f!-at!ons
M!n!&u& Spe-!f!-at!ons'
$he purpose o" this document is to advise you o" what the company deems to be a
reasonable minimum speci"ication "or those students who are enrolled in an academic
program that does not have speci"ic computer hardware needs, such as !istory,
.ociology, etc. $hese minimum speci"ications are recommended based upon what we
would see as general usability, reliability and a""ordability considerations. $hat is, they
address a personal computer that would enable you to write papers, produce spreadsheets
and presentations, support research, and other general computing uses.
$he minimum hardware speci"ications suggested are as "ollows2
788 m)/ Intel9compati(le processor
:;< ,eg &A,
:8 =B )arddrive
;>6 C'9&", 'rive
?.@ in. $loppy 'rive or e3uivalent *i.e. AS9:;8+
@7k modem
:8%:88 !t#ernet capa(ility *provided (y an add9on card or (uilt in+
:79(it sound capa(ility
:@ B :C in. ,onitor
$he "ollowing so"tware is what we recommend to get you started2
"perating System B ,icrosoft 1indows NT >.80 ;8880 DP
Productivity Software B ,icrosoft "ffice ;888 or DP
Internet Browser B ,icrosoft Internet !6plorer or Netscape *most
current versions+
Some form of anti9virus and anti9spam protection *Norton0 ,cAfee0 etc.+
8lease note that the hardware and so"tware recommendations are only a minimum. ;ny
additions or improvements beyond these minimums that you wish to make will only
increase the capability o" your personal computer and make it more use"ul to you.
Internet and Net(or) Conne-t!$!t*'
$he company has both wired and wireless network and Internet connectivity available.
Details o" how you can access either or both are available "rom the Client .ervices area
o" Company $echnology .ervices =C$.>. %oth are based upon the *thernet architecture
that is commonly available either as a built7in "unction o" your personal computer.
Computing Services
Disaster Recovery Plan
Last update: Thursday, 1!"ct!# $:%&:''
Section 1: (eneral )n*ormation +bout The Plan
D18D1AA@2 0bjectives and 0verview
Section #: Disaster Planning
D18D1AA92 Disaster 1isks and 8revention
D18D1AA:2 Disaster 8reparation
D18%BAA@2 %ackup 8rocedures
Section %: )nitiation o* ,mergency Procedures
D18D1A@:2 .a"ety Issues
D18D1AAF2 Disaster <oti"ication ,ist
D18D1AAE2 Disaster 1ecovery $eams
D18D1A@G2 ;ctivating the Disaster 1ecovery 8lan
D18D1A@@2 *uipment 8rotection and .alvage
D18D1AAL2 Damage ;ssessment
D188-1A@2 *mergency 8rocurement 8rocedures
Section -: )nitiation o* Recovery Procedures
D18C.AA@2 Cold .ite 8reparation
D18D1AAI2 8lat"orm 1ecovery 8rocedures
D18';@AA2 ;pplications 1ecovery 8rocedures
D18D1A@A2 Critical ;pplications
Section ': .aintaining the Plan
D18D1A@92 'aintaining the 8lan
D18D1@AA2 Document <umbers
Disaster Recovery Plan
.ain*rame ,/uipment ,lectrical and Cooling Re/uirements
0DRP.S1#1
Last update: Tuesday, #1!.ar! 1:%-:%2
$his document contains the detailed electrical and cooling speci"ications "or the main"rame euipment that
is to be assembled at the %*,, @AD Cold .ite. $his in"ormation is needed by electricians to determine the
type o" circuit breaker, electrical cable, and power connector "or each piece o" euipment. $he cooling
speci"ications can be summed to produce the cooling capacity reuired "or this euipment and to determine
how much air conditioning is needed.
5endor
%e$!-e
T*pe
Jt* 5olts C*-les P.ase )5A
C!r-u!t
3rea)er
Rat!n"
Po(er
Re-epta-le
Cool!n"
C3TU+.rD
Notes
I%' :DDA769: : 9AD/ EA !? : :.: @G; 1. :LFF R I,IAA
I%' ::DA7;*F F 9AD/ EA!? : :.: FA; 1. L:9F7LD R I,IAA
I%' ::DA7%*F I nHa nHa nHa 9.D nHa nHa R D,FAA
I%' :9LF7F@D G 9AD/ EA !? @ A.: @G; <*'; E7@G1 R IAA
I%' :@LF7A@, @ @@A/ EA !? @ @G; <*'; G7@G1
I%' :@I97C@A @9 @@A/ EA !? @ @G; <*'; G7@G1
Ma!nfra&e 3TU Totals
$otal %$-s =(rom ;bove $able> 9IA,@LI
$otal %$-s (or -nknowns =*stimated> @A,AAA
$otal %$-s (or 'ain"rame *uipment :AA,@LI
Ma!nfra&e )5A #oad Totals
$otal k/; =(rom ;bove $able> IE.L
$otal k/; (or -nknowns =*stimated> :.G
$otal k/; (or 'ain"rame *uipment @AA.F
Disaster Recovery Plan
,motional 3ealth )ssues *or Disaster 4orkers
0DRPDR1-1
Contr!buted b* t.e A&er!-an Red Cross
Last update: Tuesday, #1!.ar! 1:%#:'
;s disaster workers seek to meet the needs o" victims and communities "ollowing any type o" disaster, they
are surrounded by and exposed to disorgani?ation, con"usion, scenes o" destruction, and the tears and the
pain o" victims.
Disaste r workers have the potential to become Tsecondary victims,T as they work long, hard hours under
poor conditions. In some cases, physical dangers exist "or responders. Worker accommodations may be
poor when they are near or within the a""ected area, or may reuire an hour or more o" travel when located
outside the a""ected area. 8ersonal support systems are le"t at home, and new supports must be "ormed
while on the operation and while time is scarce. .upervisory styles are di""erent "rom person to person,
administrative organi?ation and regulation o"ten must change with little warning, adding additional
stressors as workers try to satis"y the needs o" the clients and o" the organi?ation.
'ost disaster workers are dedicated individuals who also tend to be per"ectionists. %ecause o" this, they are
at risk o" pushing themselves too hard and o" not being satis"ied with what they have accomplished. With
so much yet to do, they o"ten "ail to take credit "or the amount o" work completed and the e""ort cont
ributed to the operation.
(rustration is common, and our usual sense o" humor is o"ten stretched beyond limits. Workers become
exhausted, and anger comes easily to the sur"ace. $he anger o" others 77 workers, victims, and media 77
becomes di""icult to deal with, and may be seen as a personal attack on the worker rather than as a normal
response to exhaustion. .urvivor guilt may emerge as workers see the losses o" others when they have
su""ered none themselves.
Disaster Recovery Plan
Solaris #5' )nstall Procedures
0DRPC6'1
Last update: Tuesday, #1!.ar! 1:%1:-1
Created, modi"ied by 1oy !alluist
Bevin ;llen
-pdated 'arch 9L, @IIE
by 8eter ,aws
,ast updated2 $hursday, @L70ct7IE AI2@@2AG
.inimum Solaris )nstallation
I. .hut the system down2
@. .un0. F.@.x users should login as root and type2
2. shutdown -h now
:. .olaris 9.x users should login as root and type2
4. shutdown -g60 -i0 -y
init 0 or pressing <Stop> + <A> may also be used, but shutdown is the pre"erred
method.
II. %oot "rom the CD710'
@. Insert the CD disk into the caddy and put the caddy into the drive.
9. I" the prompt looks like a TUT, you will probably have to type new to get to the new
command mode o" the 810' monitor. 5ou should then get an TokT prompt.
:. ;t the TokT prompt type2 =continued>
Disaster Recovery Plan
.ain*rame ,/uipment )7" Cabling
0DRP.S1-1
Last update: Tuesday, #1!.ar! 1:%-:'-
$his document contains the detailed speci"ications "or the main"rame IH0 channel cable connections in the
%*,, @AD Cold .ite.
Pre-aut!ons
.everal precautions are to be observed when making the channel cable connections2
;void static electricity discharges directly into a channel cable connector's pins.
!itachi Data .ystems reuires the use o" a static electricity wrist wrap when
connecting cables to the !D. main"rame or any device connected to the !D.
main"rame.
*xamine the pins on a connector be"orehand "or any bent pins. 'ost bent pins can
be repaired by care"ully straightening it out. I" a pin is smashed too "ar into the
connector or is broken, discard the entire cable.
Channel cables come in bus and tag cable pairs. $he two cables are identical, but
you must ensure that the two are not crossed over and that the two cables are o"
the same length. $he bus output port on a device must always connect to the bus
input port on the next device. In similar "ashion, the tag output port on a device
must always connect to the tag input port on the next device.
8olarity o" channel cables is critical. $he connectors on the ends o" the cable are
color coded. $ypically, the very end o" one is all black and the other end is gray
=some may be white>. $he black ends always attaches to a bus or tag 0-$8-$
port on a device. $he gray end always attaches to a bus or tag I<8-$ port on a
device. ;n easy to remember mnemonic is T61;5 ;W;5T, meaning that the
gray end is always "urthest away "rom the C8-.
$he last device on a channel must always be terminated. Channel terminators
come in bus and tag pairs. $he bus output port o" the last device must always be
terminated with a bus terminator, and the tag output port o" the last device must
always be terminated with a tag terminator. $ake the same precautions when
connecting a terminator as a channel cable connector to ensure that a proper
connection is made and that no pins are bent in the process.

NEVER look into the end o" an *.C0< "iber optic cable. $he bright light source "rom a
connected cable may cause LOSS OF EYESIGHT or PARTIAL BLINDNESS.
E@a&ple Spe-!f!-at!ons for CISCO B</B Router6 Not!-e t.e !n$ol$e&ent !n t.e
.ard(are spe-!f!-at!ons6 I -an do t.!s for all eEu!p&ent !f ne-essar*6
8ey 9eatures
$he Cisco @LG@ router is a voice7and7data capable router that provides /oice7over7I8 "unctionality =/oI8>
and can carry voice tra""ic ="or example, telephone calls and "axes> over an I8 network. -sing one to "our
W;< connections, the router links small7to7medium7si?e remote *thernet and (ast*thernet ,;<s to
central o""ices. $able @7@ lists the router key "eatures.
-able 131: 4e$ 5eatures
Feature Description
0ne (ast*thernet
=@AH@AA%ase$+> port
&perates in full3 or half3duple. mode (with software override
support)
6upports autosensing for 103 or 10037bps operation (with
software override support)
Cisco inter"ace cards 6upports two slots for either !AN interface cards (!"%s) or voice
interface cards (8"%s)
6upports one 8"%3onl$ slot
6upports the following !"%s: "69N ':" (U and 6*-), ;+3 or +13
/bps 96U*%6U, 5-1*-1 96U*%6U, !"%31A96(, !"%31<N<-
(<thernet), highspeed serial, dual3serial, and =As$nc*6$nc
6upports the following 8"%s: =5>6, =5>&, =<?7, 5=>&3<U,
=5>&37@, and =3port "69N 8oice3':"
%hanges in !AN interface configuration can be made as $our
networ/ reAuirements change
Console port .upports router con"iguration and management "rom a connected terminal
or 8C. .upports up to @@G.9 kbps.
;uxiliary port .upports modem connection to the router, which can be con"igured and
managed "rom a remote location. .upports up to @@G.9 kbps.
.ecurity slot .upports Bensington or similar lockdown euipment.
.<'8 support .upports .imple <etwork 'anagement 8rotocol =.<'8> to manage the
router over a network.
/oI8, /o(1, and /o;$'
support
.upports /oice over I8, /oice over (rame 1elay, and /oice over ;$'
connections.
;utoInstall support .upports ;utoInstall to download con"iguration "iles to the router over a
W;< connection.
Cisco Con"ig'aker support .upports Cisco Con"ig'aker application, a wi?ard7based so"tware tool, to
con"igure a network that includes the Cisco @LG@ router.
Cisco /oice 'anager support .upports Cisco /oice 'anager to help you install and operate voice and
"ax services over the I8 network.
Compatible with
Cisco <etworked 0""ice stack
.tackable with other Cisco <etworked 0""ice stack products.
Rear!Panel Ports and L,Ds
$his section describes the router rear7panel ports and ,*Ds, which are shown in (igure @79 and described
in $able @79 and $able @7:.
Figure 1-2: Rear-Panel Components and LEDs
-able 13=: :ear3)anel %onnectors
Connector/Slot Label/Color Description
*thernet port @AH@AA7'bps
*$!*1<*$
=yellow>
1outer connection to the local *thernet network. $his port autosenses
the speed =@A or @AA 'bps> and duplex mode ="ull or hal"> o" the
device to which it is connected and then operates at the same speed
and in the same duplex mode.
;uxiliary port ;-+
=black>
'odem connection "or remote con"iguration using Cisco I0.
so"tware.
Console port C0<.0,*
=light blue>
$erminal or 8C connection "or local con"iguration using Cisco I0.
so"tware.
WICH/IC slot .,0$ A .upports either a Cisco WIC or /IC. (or detailed in"ormation, re"er to
the Cisco WAN Interface Cards Hardare Insta!!ation G"ide that
comes with every card.
WICH/IC slot .,0$ @ .upports either a Cisco WIC or /IC. (or detailed in"ormation, re"er to
the Cisco WAN Interface Cards Hardare Insta!!ation G"ide that
comes with every card.
/IC slot .,0$ 9 .upports one Cisco /IC. (or detailed in"ormation, re"er to the
Cisco WAN Interface Cards Hardare Insta!!ation G"ide that comes
with every card.
8ower socket OG, O@9, 7@9 /DC 1outer connection to the external power supply.
8rotective earth 6round wire 1outer connection to earth ground by using a green and yellow @F
;W6 ground wire.
-se the rear7panel ,*Ds =see $able @7:> during router installation to con"irm that you have correctly
connected all cables to the router.
-able 13@: :ear )anel (<9s
LED Label Color Description
(D+ 6reen 0nV*thernet port is operating in "ull7duplex mode.
0""V*thernet port is operating in hal"7duplex mode.
@AA 6reen 0nV*thernet port is operating at @AA 'bps.
0""V*thernet port is operating at @A 'bps.
,I<B 6reen 0n when the *thernet link is up.
.,0$ A 0B 6reen 0n when either a WIC or /IC is correctly inserted in the card slot.
.,0$ @ 0B 6reen 0n when either a WIC or /IC is correctly inserted in the card slot.
.,0$ 9 0B 6reen 0n when a /IC is correctly inserted in the card slot.
8/D' 0B 6reen 0n when a packet voice data module =8/D'> is correctly inserted in the card slot.
'0D 0B 6reen 0n when a /8< module is present.
9ront!Panel L,Ds
-se the router "ront7panel ,*Ds to determine network activity and status on the *thernet port and on the
WIC and /IC ports. $he "ront7panel ,*Ds are illustrated in (igure @7: and described in $able @7F.
Figure 1-3: Front-Panel LEDs
-able 131: 5ront3)anel (<9s
LED Color
Cards
Supported LED eaning
8W1
6reen 7 0n when DC power is being supplied to the router.
0B
6reen 7 0n when the router has success"ully booted up and the so"tware is
"unctional. $his ,*D blinks during the power7on sel"7test =80.$>.
1e"er to $able :7@ in the T$roubleshootingT chapter "or in"ormation
on how to use this ,*D "or router diagnostics.
*$!
A%- 6reen 7 %links when there is network activity on the *thernet port.
%&( 5ellow 7 %links when there are packet collisions on the local *thernet
network.
.,0$W
B
6reen
I.D< 0n when the "irst I.D< % channel is connected.
.erial and
C.-HD.-
97port serial
/IC79*X'
/IC79(+0
/IC79(+.
/IC79%1I7.$7
<$H$*
WIC@7;D.,
%links when data is being sent to or received "rom the port. (or the
/IC79%1I7.$7<$H$*, blinks when data is being sent to or received
"rom any o" the % channels.
1 7 .erial and
C.-HD.-
0"".
6reen
I.D< 0n when the "irst I.D< % channel is connected.
97port serial
/IC79*X'
/IC79(+0
/IC79(+.
/IC79%1I7
<$H$*
%links when data is being sent to or received "rom the port.
.,0$@
B
6reen
I.D< 0n when the "irst I.D< % channel is connected.
.erial and
C.-HD.-
97port serial
/IC79*X'
/IC79(+0
/IC79(+.
/IC79%1I7
<$H$*
WIC@7;D.,
%links when data is being sent to or received "rom the port.
1 7 .erial and
C.-HD.-
0"".
6reen
I.D< 0n when the "irst I.D< % channel is connected.
97port serial
/IC79*X'
/IC79(+0
/IC79(+.
/IC79%1I7
<$H$*
%links when data is being sent to or received "rom the port.
.,0$9
B
6reen /IC79*X'
/IC79(+0
/IC79(+.
/IC79%1I7
<$H$*
%links when data is being sent to or received "rom the port.
1
6reen /IC79*X'
/IC79(+0
/IC79(+.
/IC79%1I7
<$H$*
%links when data is being sent to or received "rom the port.
Router .emory
$his section describes the types o" memory stored in the router and how to "ind out how much o" each the
router has.
(or instructions on how to upgrade memory in the router, re"er to the TInstalling and -pgrading 'emory
and 8acket /oice Data 'odulesT appendix in this guide.
T*pes of Me&or*
$he router has the "ollowing types o" memory2
9$namic :A7 (9:A7)C-his is the main storage memor$ for the router 9:A7 is also called
wor/ing storage and contains the d$namic configuration information -he router stores a wor/ing
cop$ of %isco "&6 software, d$namic configuration information, and routing table information in
9:A7 -he %isco 12;1 router ships with @= 7' of 9:A7
Nonvolatile :A7 (N8:A7)C-his t$pe of memor$ contains the startup configuration
5lash memor$C-his special /ind of erasable, programmable memor$ contains a cop$ of the
%isco "&6 software -he 5lash memor$ structure can store multiple copies of the %isco "&6
software Dou can load a new level of the operating s$stem in ever$ router in $our networ/ and
then, when convenient, upgrade the whole networ/ to the new level -he %isco 12;1 router ships
with @= 7' of 5lash memor$ and is not upgradeable
A&ounts of Me&or*
-se the show version command to view the amount o" D1;', </1;', and (lash memory stored in your
router. $he "ollowing example shows the output o" the show version command. $he bold text displays the
amount o" memory stored in this router.
Router> show version
Cisco Internetwork per!ting Syste" So#tw!re
IS $t"% C&'00 So#tw!re $C&'00-S()*'-+%, (ersion &2.2$)%*-, .AR/*
0.1/*+.-2 R./.AS. S324AR. $#c&%
Synched to techno5ogy 6ersion &2.2$&&.2u%2
2AC Support7http788www.cisco.co"8t!c
Copyright $c% &9)6-2002 :y cisco Syste"s, Inc.
Co"pi5ed 4ed ;0-ct-02 &&70' :y e!5yon
I"!ge te<t-:!se70<)000)&20, d!t!-:!se70<)&;2964)

R+7Syste" =ootstr!p, (ersion &2.2$&r%>.&, R./.AS. S324AR. $#c&%
R+7C&'00 So#tw!re $C&'00-S()*'-+%, (ersion &2.2$)%*-, .AR/*
0.1/*+.-2 R./.AS. S324AR. $#c&%

Router upti"e is 0 "inutes
Syste" returned to R+ :y re5o!d
Syste" i"!ge #i5e is ?#5!sh7c&'00-s6)y'-"@.&22-).*-?

cisco &'A& $+1C)601% processor $re6ision 0<200% with 55706K/9830K
bytes of memory.
1rocessor :o!rd I0 BA0060409CD $290')6;69%, with h!rdw!re re6ision
0000
+1C)601 processor7p!rt nu":er A, "!sk 2
=ridging so#tw!re.
>.2A so#tw!re, (ersion ;.0.0.
& 3!st.thernet8I... )02.; inter#!ce$s%
2 A2+ network inter#!ce$s%
2 (oice 3>S inter#!ce$s%
32K bytes of non-volatile configration memory.
32768K bytes of !rocessor boar" #ystem flash $%ea"/&rite'
Con#igur!tion register is 0<0
:npacking the Router
(igure @7F shows the items that come with your router. ;ll o" these are in the accessory kit that is inside the
box that your router came in.
Figure 1-!: Router "o# Contents
+dditional Re/uired ,/uipment
Depending on your local network and which Cisco WICs and /ICs you install in your router, you might
need other items listed in $able @7G to complete your router installation.
-able 13;: Additional :eAuired <Auipment
E$uipment %&en 'ou (se )t
*thernet hub ; hub connects pieces o" network euipment =including the router> to create a
network. 5ou can use a @A7, @AA7, or @AH@AA7'bps hub with the router.
*thernet switch ; switch connects pieces o" network euipment =including the router> to create a
network. 5ou can use a @A7, @AA7, or @AH@AA7'bps switch with the router.
8hillips screwdriver ;lthough the WICs and /ICs use thumbscrews, you might need a 8hillips
screwdriver to loosen the WIC and /IC cover.
Cisco WIC $o make a W;< connection, the router must have a supported WIC installed. $he
router supports up to two cards. 5ou can either order the cards when ordering the
router, and they will be installed "or you, or you can order the cards separately, a"ter
receiving the router, and install them yoursel".
Cisco /IC $o make a voice connection, the router must have a supported /IC installed. $he
router supports up to three cards. 5ou can either order the cards when ordering the
router, and they will be installed "or you, or you can order the cards separately, a"ter
receiving the router, and install them yoursel". 5ou must install digital signal
processors =D.8s> to use /ICs in the router.
.traight7through 1J7
FG7to71J7FG cable
$his cable connects the router to the *thernet ,;< and the WICs to various W;<
services, including I.D<, $@H($@, and GE7kbps services. 5ou will need one cable
"or each o" these connections.
.tandard 1J7@@
telephone cable
$his cable connects the /IC to a telephone, "ax machine, or a telephone wall7jack.
5ou will need one cable "or each o" these connections.
.tandard 1J7FD
telephone cable
$his cable connects the /IC to a 8%+ trunk line. 5ou will need one cable "or each
o" these connections.
.erial cable $his cable connects a serial card to serial services. 5ou must order this cable "rom
Cisco. (or detailed in"ormation about serial cable types, re"er to the Cisco WAN
Interface Cards Hardare Insta!!ation G"ide that comes with every card.
<$@ .ome I.D< service providers reuire a <etwork $ermination @ device to connect an
I.D< .H$ port to the I.D< line.
;synchronous modem $o con"igure the router "rom a remote location, connect a modem to the ;-+ port
on the router.
'ichael Cerasoli
mcerasoliYyahoo.com
=G@E>LIG7GA:I
$he "ollowing resume "ocuses on my experience with 'icroso"t ;ccess, lists the
places ISve worked, and tells a brie" description o" what I did at each place. I have
been working with the product intensely "or @A years and o""er a variety o" skills in
programming, networking, database, and help desk.
M!-rosoft A--ess
.icroso*t +ccess
-sed ;ccess tools, database web capabilities, and more advanced ;ccess "eatures to build power"ul
applications. Created many database applications "or corporations "rom contact management and inventory
to complex order entry applications. Connect to external databases, importHexport "rom "iles and
spreadsheets, "orm, table, and report generation, web page generation, wi?ards, importHexport, macros and
modules. 8rogram integration with excel, word, html, and email applications. *stablished $able
1elationships and re"erential integrity on databases to ensure proper program "low and control. De"ined
relationships by matching data in tables through primary and "oreign key "ields.
9orms: Design /iew and creation using wi?ards. Created $ableH/iew
links. -sed command button wi?ards to navigate records and run
macrosH/% modules. ;lso wrote custom event procedures.
Reports: *stablished grouping and sorting levels "or data, connected to
data via one or many tables andHor views. %ound, unbound, and
calculated controls, ;scendingHDescending, and summary options =sum,
avg, min, max>. Worked with reports in design view, moving, aligning,
and resi?ing controls "or proper "it. Inserted images, sometimes
reuiring "ormat conversions.
5!sual 3as!- for Appl!-at!ons 0.odules1
@A years experience with visual basic and its macros. Bnowledge o" its several hundred command
structure. 8rogrammed applications using excel, access, and word together with dynamic data exchange
and object linking and embedding. -sed /%*ditor to create "unctions and run them in macros.
Pla-es (or)ed'
Independent Consultant' CNe( 9or) Un!$ers!t*, MCID BKKK8present
Created applications using templates "or ;sset $racking, Contact 'anagement, *vent 'anagement,
*xpenses, Inventory Control, ,edger, 0rder *ntry, 1esource .cheduling, .ervice Call 'anagement, and
$ime and %illing. *stablished connectivity to .C,, D%9, and 0racle Databases through 0D%C to
replicated data with access. 'ade adjustments to "orms and reports to users speci"ications. Created views
to improve database per"ormance. Integrated access applications with the internet using 'icroso"t
(rontpage.
C!t* Nat!onal 3an) BKK<8BKKK
(ull project li"e cycle including initial investigations with end users, interacting with department heads on
program reuirements, determining hardware and so"tware reuirements, creating "unctional speci"ication
and operator manuals, designing the application and supporting the program "or upgrades. 8rogrammed
non7compliant applications in access using visual basic "or applications during 59B project. -sed /isual
%asic to create custom methods and "ormulas, connect to external databases, run internal macros, and
display message dialog and input boxes. 8ublished application reports and "orms in the companySs
intranet. Created standardi?ed template upon which all applications were built.
Independent Consultant' CC.ase, 5!a-o&, #o-).eed Mart!n, Co&puter Asso-!atesD BKKF8
BKK<
'anaged "ields, screen types, "orms, views and reports "or many in7house applications. *stablished
0D%D, DD*, and 0,* links to *xcel and Word ;pplications. -sed access email "unctionality to send
reports to users.
C.ase 3an)' BKK08BKKF
Designed in7house applications using /isual %asic and ;ccess. Connected to system databases.
Created employee identi"ication database using custom images. -sed run7time module to create stand7
alone applications.
Edu-at!on'
!o"stra -niversity @IDD7@II: Computer .cience 'ajor =EL credits>
<ew 5ork -niversity 9AAA 8roject 'anagement Courses
Certi*icate Training:
'icroso"t ;ccess training in %eginner, Intermediate, ;dvanced, and /isual %asic "or ;pplications.
Introduction to Database $echnologies =%eginner, Intermediate, and ;dvanced>.
3oo)s.elf' =I have read the "ollowing books on access programming>


Michael Cerasoli
G@ 1oosevelt ;venue
'assapeua 8ark, <5 @@LE9
=G@E> IIE7EF9A
ask "or ;lison
http2HHwww.geocities.comHmcerasoli
Objective:
To obtain a position to utilize all my skills as an enterprise administrator and project
manager.
Relevant Skills:
Operating Systems: Novell, Windows NT, Citrix, Lotus Notes, AS/400,
Windows 95, Linux
-<I+2 I%' ;I+, !8, .un, .olaris, .ystem /, .co
Networking: Cisco, Cabletron, Cat5, Fiberoptic, Fluke, CSU/DSU, T1
Protocols: TCP/IP, IPX/SPX, SMTP, DHCP, FTP, DNS, HTTP, PPP,
POP, LDAP, Winsock, RIP, OSPF, 3270
Email: Ccmail, MSExchange, Lotus Notes, sendmail
Database: SQL Server, DB2, INGRES, sql, stored procedures, ODBC
Languages: Visual Basic, C++, Powerbuilder,
Applications: MSOffice, Lotus Smartsuite, Corel Wordperfect Office, etc.
Web: HTML, Java, Shockwave, Perl, Cold Fusion, FrontPage, Microsoft
Internet Information Server (IIS), Lotus GoWebServer, UNIX/Linux server
setup/configuration, Proxy, email.
Experience: unix sysadm solaris linux tcpip http "tp rcmt

Employment :
Independent Consulting, New York, NY, 7/99 - Present.
PC/Network Rollout, System Admin (Novell, Citrix, NT), Web/Database (SQL, Html,
NT)
City National Bank, Beverly Hills, CA, 1997 1999.
Y2k Project, PC/Network Rollout, System Admin (Novel, NT, SqlServer, Exchange)
Chase, Viacom, Computer Associates, Lockheed Martin 1993 1997
PC/Network Rollout, System Admin (Novell, NT, UNIX), Programming (Lotus Notes,
VB, C++)
Chase Bank, New York, NY, 1990 1993.
Programming (Visual Basic, Powerbuilder, Lotus Notes), System Admin (Novell, NT,
UNIX)
Awards:
Novell Certification
Certificate in IBM Merchant Server Development, C Programming,
And IBM ADSM Backup Server (Tivoli)
Education:
Hofstra University, Garden City, NY
Nassau Community College, Garden City, NY
Santa Monica College, Santa Monica, CA

)n*esting in c&ange
7ichael - %erasoli
%orporate 6$stems Anal$st
(;1+)29;3;0@9
"n this highl$ d$namic international environment, ban/s and financial services are throwing awa$ their old
models of doing business and embracing a new set of ob0ectives 5or companies in developed nations, the
following goals are top priorities
Reduce and Control Costs+ %ost reduction and control have become watchwords in toda$,s highl$
competitive financial sector %ompanies acAuiring other firms have developed cost reduction to a science that
eliminates duplications in branch offices, labor force, and capital eAuipment -hese pla$ers rel$ on cost control
to sta$ competitive with their rapidl$ growing rivals 6ince ban/s and financial services ma/e e.tensive
investments in information technolog$ ("-), cost reduction and control often fall heavil$ on the shoulders of "-
managers %ompanies are as/ing their "- staffs to significantl$ reduce the cost of maintaining e.isting s$stems
through numerous consolidation processes At the same time, the$ are demanding new applications and higher
service levels at lower prices
)mpro*e Pro,itabilit-+ &n the other end of the balance sheet, companies are see/ing wa$s to add even a
fraction of a point to their margins -hat fraction could ma/e it possible to offer more competitive mortgage
rates, maintain a high mar/et capitaliEation, or fend off a ta/eover attempt -o improve profitabilit$, corporate
e.ecutives are as/ing "- managers to give them up3to3the3minute anal$ses that show what each line of
business brings to the bottom line -hese anal$ses must be fle.ible enough to summariEe profitabilit$ at a
glance, then offer detailed brea/outs b$ line of business, geographical region, and time frame
Deli*er E#cellent Ser*ice+ -oda$,s customers /now the$ have nearl$ infinite product options from which to
choose, and show little lo$alt$ if another institution ma/es them a better offer "n such an environment,
customer service is the /e$ to retaining e.isting customers and attracting new ones -hat means reducing
times for loan approvals or credit limit increases, offering rapid responses to customer Aueries =1 hours a da$
and @+; da$s a $ear, and delivering services through new channels such as automated voice response and the
"nternet 6uch new and improved customer services put an especiall$ heav$ burden on "- departments -he$
struggle to consolidate and cleanse inconsistent data that is often scattered across several departments, then
deliver it with subsecond response times across s$stems that must never fail At the same time, the$ are
having to evaluate e3business technolog$ for the new deliver$ channels that, in man$ cases, are still in their
infanc$ !hat,s more, the entire process must ta/e place within a Fdo more with lessF budgetar$ climate
En&ance Customer Relations&ips+ 'e$ond delighting their customers, toda$,s financial services companies
have learned the$ must /now those customers intimatel$ -he$ need s$stems that can identif$ their most
profitable customers, show which products and services each customer uses or needs, and record all the
details of their interactions with the compan$ Armed with this information, service representatives can offer
personaliEed service and cross3sell customers on products the$ need but ma$ not have been aware of
#owever, all this reAuires new s$stems from the "- department As :ichard 9uvall, "- 9irector for United
4ingdom3based observes, F"f cross3selling of products is to develop to its full potential, then access to in3depth
data for a customer is paramountF
.ccommodate Rapid /ro0t&+ !hile the above ob0ectives are important ones for all ban/s and financial
services, companies in developing nations must give top priorit$ to accommodating rapid growth -hese
companies are opening tens of thousands of new accounts ever$ month, starting new branches on a wee/l$
basis, and e.periencing a dramatic increase in transaction growth rates -o meet this wave of demand, the$
are as/ing their "- departments to establish communications infrastructures and implement automated s$stems
where the$ previousl$ did not e.it 3 and do so overnight -hese s$stems must perform flawlessl$ with little or no
supervision
1&is is 0&ere ) come in2 !ith e.perience in s$stems integrations, operations, and development, " can start to
evaluate $our environments and determine effective wor/flow solutions " can do this b$ providing /nowledge
of corporate networ/s and operations towards improving on e.isting architectures and applications, and
migrating towards new technologies where needed

1&e outcome: . stronger and tig&ter corporate model t&at is adaptable and e#pandable+
%orporate s$stems anal$sis is a full3time 0ob A person is needed to completel$ focus on an environments
wor/flow, from both a business and a technical standpoint -he$ should be versed in compan$ strategies as
well as hands3on technolog$ 8er$ importantl$ the person should also have wor/ e.perience in different wor/
environments, having to deal with various departments effectivel$ An well3thought out implementation of
securit$ to maintain a s$stems integrit$ -his person serves as the liason between information s$stems and the
environments that use them )lease consider hiring me as $our corporate s$stems anal$st to assist in pro0ects,
evaluations and research, and /eep trac/ of $our corporate infrastructure " can wor/ with $our %"&, networ/
engineers, developers, database administrators, and departments towards achieving $our goals " have served
as an advisor in man$ situations, such as reorganiEation of "6 infrastructures and development pro0ects
%&at &a*e ) been doing3 !ell, a lot of hands3on wor/ and a lot of research " have wor/ed at several large
companies and have been e.posed to a lot of various technologies A6*100, UN">, Novell*N-, 9atabases li/e
9'=, 6G(6erver, &racle, "nformi., to onl$ name a few "Hve supported large user environments in
administrations of s$stems and corporate applications " have wor/ed in agressive environments, for e.ample,
supporting trading floors in New Dor/ %it$ (" am also a licensed stoc/bro/er 3 6eries 2 and +@ certified)
%&at ) can do ,or -ou2 Streamline -our business 0it& collaborati*e computing+ Dou alread$ use word
processors and spreadsheets to ma/e $our emplo$ees more productive as individuals Now, s$stems offers
collaborative software that can ma/e them more productive as wor/groups and departments 5or e.ample,
(otus 9omino combines functions such as e3mail, document management, calendaring and scheduling, and
other groupware facilities to let emplo$ees wor/ together more effectivel$ over corporate networ/s and the
"nternet 'usinesses that use 9omino are reaping incredible returns on investment, faster turnaround times,
and improved customer satisfaction
Sen!or Appl!-at!ons %e$eloper for t.e MIS Appl!-at!ons Ad&!n!strat!$e Co&put!n" depart&ent6
Respons!ble for lead!n" def!n!t!on and de$elop&ent of appl!-at!ons, !nterfa-!n" -losel* (!t. -l!ents
to !dent!f* needs and translate bus!ness reEu!re&ents !nto te-.n!-al spe-!f!-at!ons6 Pro$!des
te-.n!-al ad$!-e, based on broad e@per!en-e !n f!eld of aut.or!t*, fa-!l!tat!n" resour-e plann!n" and
deter&!n!n" te-.n!-al d!re-t!on and strate"*6
'ichael Cerasoli
G@ 1oosevelt ;venue
'assapeua 8ark, <5 @@LE9
=G@E>DD97L9:L
Dear employer2
;s an experienced applications developer, I have dealt with all levels o" management in acuiring
in"ormation on operations, and have coordinated upgrade and maintenance procedures. I am very user
"riendly and have supported many people in all aspects o" the computer "ield. I am "amiliar with most
corporate departmental "unctions, such as accounting, payroll, billing, inventory, training, corporate,
executive management, legal, operations, customer service, telemarketing, sales, etc. and have designed
many applications "or each. I have worked in large corporate environments and have experience with
main"rame, -nix, 'icroso"t, <ovell, and legacy systems.
$echnically speaking, I have a very diverse background ranging "rom development , database,
networking, telecommunications, desktop support. I have worked in many corporate environments such
as Chase, /iacom, City <ational %ank o" %everly !ills, ,ockheed 'artin, and Warner %ros., mostly at
the companySs headuarters.
I am "amiliar with the "ull project li"e cycle, "rom initial investigations, development, and
database, to creating data dictionaries, user manuals, and training end users.
;s an employee with your organi?ation, I would bring "ocus on uality and ease o" use to your clients
systems. (urthermore, I work well with others, and am experienced in making mission7critical decisions.
I would appreciate your keeping this inuiry con"idential. $hank you "or your consideration.
.incerely,
M!-.ael Cerasol!
'ichael Cerasoli
=G@E>LIG7GA:I 1*.-'*
MICHAE# CERASO#I
O$er$!e( 'ichael o""ers @9 years o" Industry experience with 8rogramming, Database,
$elecommunications, and systems analysis. !e has worked with large systems and is
"amiliar with many corporate environments. !e has served as a project manager and
advisor in application development and maintenance. !e has an extensive knowledge o"
applications and development.
Edu-at!on
E&plo*ers
Hofstra Un!$ers!t*, Nassau Co&&un!t* Colle"e, Cert!f!ed C Pro"ra&&er
C.ase 3an), 5!a-o& CMT5+S.o(t!&e+5HB+N!-)elodeon , Mad!son SEuare GardenD,
#o-).eed Mart!n, Co&puter Asso-!ates, a-.tell #!pton, Nat!onal Ho-)e* #ea"ue, ,
Ne( 9or) Un!$ers!t*, MCI orld-o&6
E@per!en-e
Su&&ar*
Ne( 9or)
Un!$ers!t*, S.!eld
Inst!tute, arner
3ros6, G3I
C;0008PresentD
;pplicant is
capable o"
speciali?ing in
the "ollowing
technologies.
8rogramming2 (amiliar with the .<*$ (ramework using /isual
%asic and CZ. Wrote "ront7end applications in COO. *xperience
with development o" business applications in Java, C, COO, and
CZ. *stablished database connections, created data views "or
entries, and designed reports to speci"ications. -sed embedded
.C, scripts to create ad7hoc reports
Database2 Installation, 8rogramming, and <etworking2 Database
.ybase, 0racle Di, .C,.erver, D%9, I<61*., In"ormix =1ed
%rick>. Installation o" servers on <$ and -<I+, $able creation
and setup through management consoles and .C, language.
.tored procedures and triggers =working knowledge
CreateH1eadHmaintain>, synchroni?ation with <$H<ovellH-<I+
users, 0D%C, internet +',, 8!8, 8erlHC6I connectivity.
.ystems ;nalysis2 Bnowledge o" "ull li"e cycle procedures, "rom
initial investigation with clients, to application development,
writing "unctional speci"ications, and user manuals. Worked with
departments on programming needs, and reported reuirements to
programmers, database developers, and systems engineers.
'ulti7plat"orm environments2 administrations o" <ovell,
Windows <$H9AA, main"rame=;.HFAA>, and -<I+ =!8, ;I+,
.un>. *stablished database replications and communications
between each operating system.
Developed and maintained code "or student application system
written in CHCOO. Worked on company intranetHinternet site.
Created databases and worked with importHexport utilities. Wrote
scripts to create on7demand reports "or departments. -sed COO to
gather and parse data and reports. Bnowledge o" CZ and Java
objects and classes "or development o" business applications, input
validations "or websites, business logic and calculations.
Appl!-at!ons %e$eloped' Internet+Intranet apps C-o&pan*
l!st!n", ne( de$elop&ents, pol!-!es and pro-edures, Student
Tra-)!n" S*ste&6
8roject manager "or the 5ear 9AAA 8roject. ,ed a team in testing
all the bankSs applications "or compliance. 1ewrote non7compliant
applications. Installed and con"igured databases. Wrote "ront7end
applications, established database replications, and setup internet
=G@E>LIG7GA:I 1*.-'*
C!t* Nat!onal
3an)
3e$erl* H!lls, Ca
CBKK<8;000D
C.ase 3an),
5!a-o&
CBKKF8BKK<D
connectivity. Created reports "or departmental use. 'aintained
applications in all user environments =legal, operations, corporate,
customer service, etc.>.
Appl!-at!ons %e$eloped' Mort"a"e A&ort!Lat!on
=also <ovellH<$ administrations and telecommunications support>
.upported market data systems and "inancial applications in very
large corporate environment. Developed programming manuals
and trained developers to company speci"ications. 6athered
in"ormation on networks to provide use"ul data to engineers.
Appl!-at!ons de$eloped' Help %es), Custo&er Ser$!-e For&s,
or)flo( Appl!-at!ons CInternet basedD, In$entor*
Appl!-at!ons, and F!nan-!al Appl!-at!ons Cus!n" reuters,
Euotron, and fa-t8set data feedsD6
.upported end users and executive management.
=also -<I+, <ovell, <$, and ;.HFAA administations>
C.ase 3an)
CBKK08BKKFD
8roject 'anager and 8rogrammer ;nalyst "or o""ice operations.
Interacted with departmental heads and employees regarding applications
upgrades and developments. Designed "lowcharts "or development
process "or programmers. Worked with developers on database
reuirements. 1ecommended hardware needs to engineers, and installed
and con"igured databases. Developed "ront7end applications in /isual
%asic. .upported applications and user environments.
CHCOOH-<I+H/isual %asic
Appl!-at!ons %e$eloped' Ser!es EE 3ond Pro-ess!n", ATM
Fraudulent A--ount Tra-)!n", Trouble T!-)et Appl!-at!on6
=also -<I+ administrations, <ovell, and Database administrations>

'ike Cerasoli =G@E>LIG7GA:I mcerasoliYyahoo.com
<$ Cluster is used "or database, web "armHintranet, and applications. <on7supported applications can be
con"igured manually. 0ther uses2 data warehouse, client server apps, etc.
It provides "ailover "unctionality "or servers without having to share a hard drive =veritas, etc>
9AAA advanced server includes <$ Clustering and there is a add7on "or <$ F.A.
$o install a typical application2 =servers reuire I8 and .C.I hard drives>
@. Create a resource group "or the application.
9. %ring the group online on one server.
:. Install the application on the "irst server, and con"igure the application to use the
cluster storage.
F. De"ine the application services as cluster resources.
G. 'ove the group to the other server, install the application there and con"igure the
application to use the cluster storage as well.
E. Con"irm that the application will "ail over. 5ou may try to manually produce
emergency situation to simulate server shutdown or server "ailure.
$he reasons we deploy cluster are2 high availability, scalability, and
manageability. While the group o" clustered nodes must be locally
connected, administrators can remotely control the cluster.
Ter&!nolo"*
o Cluster service is the Windows 9AAA name "or the original 'icroso"t Cluster
.erver ='.C.> in Windows <$ .erver F.A, *nterprise *dition.
o Individual computers are re"erred to as nodes.
o Cluster service is the collection o" components on each node that per"orm cluster7
speci"ic activity
o 1esources are the hardware and so"tware components within the cluster. 1esource

D,,s de"ine resource abstractions, communication inter"aces, and management
operations. ; resource is online when it is available and providing its service.
Cluster resources can include physical hardware devices such as disk drives and
network cards, and logical items such as I8 addresses, and applications. *ach
node will have its own local resources, and at the same time the cluster also has
common resources, mostly being the common data storage array and private
cluster network, which are accessible by each node in the cluster.
o Cuorum resource is a physical disk in the common cluster disk array that must be
present "or node operations to occur.
o 1esource group is a collection o" resources managed as a single, logical unit.
When a service is per"ormed on a resource group, the operation a""ects all
individual resources within the group. ; resource group can be owned by only
one node at a time. ;lso, individual resources within a group must exist on the
node that currently owns the group. Beep in mind that at any given instance,
di""erent servers in the cluster cannot own di""erent resources in the same resource
group. In case o" "ailure, resource groups can be "ailed over or moved as atomic
units "rom the "ailed node to another available node.
o Cluster7wide policy 7 each resource group has an associated cluster7wide policy
that speci"ies which server the group pre"ers to run on and which server the group
should move to in case o" a "ailure.
o 1esource dependencies 7 each resource in a group may depend on other resources
in the cluster. $his is expressed in terms o" dependencies 7 relationships between
resources that indicate which resources need to be started and available be"ore
another resource can be started. $hey are identi"ied using Cluster service resource
group properties and enable Cluster service to control the order in which
resources are brought on and o"" line. !owever, the scope o" any identi"ied
dependency is limited to resources within the same resource group only.
o <ode pre"erence list is a resource group property used to assign a resource group
to a node. In clusters with more than two nodes, the node pre"erence list "or each
resource group can speci"y a pre"erred server plus one or more prioriti?ed
alternatives to enable cascading "ailover 7 a resource group may survive multiple
server "ailures, as each time it will be "ailing over to the next server on its node
pre"erence list. ;s the Cluster administrators, you can set up di""erent node
pre"erence lists "or each resource group on a server.
o .hared7nothing model re"ers to how servers in a cluster manage and use local and
common cluster devices and resources. *ach server owns and manages its local
devices, but "or devices common to the cluster, they are selectively owned and
managed by a single server at any given time.
o /irtual .ervers hide the complexity o" clustering operations. $o users and clients,
connecting to an application running as a clustered virtual server appears to be the
same process as connecting to a single server. -ser will not know which node is
actually hosting the virtual server. Cluster service manages the virtual server as a
resource group, with each containing two resources2 an I8 address and a network
name. $o the client, it is simply a view o" individual network names and I8
addresses.
o Devices 7 to set up Clustering service, external storage devices common to the
cluster reuire .C.I devices and support standard 8CI7based .C.I connections as
well as .C.I over "iber channel and .C.I bus with multiple initiators. Windows

9AAA Datacenter .erver supports "our7node clusters and reuire device
connections using (iber Channel. $he main point is that the connection must be
real "ast and reliable between the nodes and the shared devices.
o $wo $ypes o" Clusters2 Cluster service is intended to provide "ailover support "or
applications. 0n the other hand, <etwork ,oad %alancing service load balances
incoming I8 tra""ic across clusters o" up to :9 nodes to enhance both the
availability and scalability o" Internet server7based programs. 5ou can combine
the two. $ypically this involves deploying <etwork ,oad %alancing across a
"ront7end Web server "arm, and clustering back7end line7o"7business applications
such as databases with Cluster service.
o <,% 7 <etwork ,oad %alancing lets system administrators build clusters with up
to :9 hosts among which it load7balances incoming client reuests. $he setup is
completely transparent, meaning that clients are unable to distinguish the cluster
"rom a single server, and programs are not aware that they are running in a cluster
setup. Control can be de"ined on a port7by7port level, and hosts can be added to or
removed "rom a cluster without interrupting services. In a <,% setup, host
"ailures are detected within "ive seconds, and recovery is accomplished within ten
seconds 7 workload is automatically and transparently redistributed among the
cluster hosts.
o 8er"ormance measurements have shown that <etwork ,oad %alancing's e""icient
so"tware implementation imposes very low overhead on network tra""ic7handling
and delivers excellent per"ormance7scaling limited only by subnet bandwidth.
<etwork ,oad %alancing has demonstrated more than 9AA 'bps throughput in
realistic customer scenarios handling e7commerce loads o" more than DAA million
reuests per day.
Co&ponents
Checkpoint 'anager is "or saving application registry keys in a cluster directory that is stored on the
uorum resource. Communications 'anager manages communications between cluster nodes.
Con"iguration Database 'anager maintains cluster con"iguration in"ormation. *vent 8rocessor receives
event messages "rom cluster resources and reuests "rom applications to enumerate cluster objects. *vent
,og 'anager replicates event log entries "rom one node to all other nodes in the cluster. (ailover 'anager
per"orms resource management and initiates appropriate actions. 6lobal -pdate 'anager provides global
update service used by cluster components. ,og 'anager writes changes to recovery logs stored on the
uorum resource. 'embership 'anager manages cluster membership. It also monitors the health o" other
nodes in the cluster. <ode 'anager assigns resource group ownership to nodes based on 9 "actors2 the
group pre"erence lists and node availability. 0bject 'anager manages all the cluster service objects.
1esource 'onitors monitor the health o" each cluster resource using callbacks to resources D,,s. 1esource
'onitors provide the communication inter"ace between resource D,,s and the Cluster service. When the
Cluster service needs to obtain data "rom a resource, the 1esource 'onitor receives the reuest and
"orwards it to the appropriate resource D,,, and vice versa. Beep in mind that it runs in a process separate
"rom the Cluster service to protect the Cluster service "rom resource "ailures.
$he <ode 'anager runs on each node. It maintains a local list o" nodes that belong to the cluster.
8eriodically, it sends messages heartbeats to its counterparts running on other nodes to detect node "ailures.
I" one node detects a communication "ailure with another cluster node, it broadcasts a message to the entire
cluster causing all members to veri"y their view o" the current cluster membership "or a regroup event. <o
write operations to any disk devices common to all nodes in the cluster is allowed until the membership has

stabili?ed. $he node not responding is removed "rom the cluster and its active resource groups are moved to
another active node. $o select the node to which a resource group should be moved in a set up with more
than 9 nodes, <ode 'anager identi"ies the node on which a resource group pre"ers to run and the possible
nodes that may own individual resources.
$he Con"iguration Database 'anager implements "unctions needed to maintain the cluster con"iguration
database with in"ormation about all o" the physical and logical entities in a cluster. *ach Con"iguration
Database 'anager running on each node cooperates to maintain consistent con"iguration in"ormation
across the cluster with the one7phase commit method to ensure the consistency o" the copies o" the
con"iguration database on all nodes. Beep in mind that Cluster7aware applications use the cluster
con"iguration database to store recovery in"ormation. (or applications that are not cluster7aware,
in"ormation is stored in the local server registry. $he ,og 'anager together with the Checkpoint 'anager
ensures that the recovery log on the uorum resource contains the most recent con"iguration data and
change checkpoints. $hese are done to ensure that the Cluster service can recover "rom a resource "ailure.
Supported Ser$!-es
.ervices supported by clustering are determined by the availability o" the corresponding 1esource D,,s.
1esource D,,s provided with Windows <$ .erver F.A, *nterprise *dition enable Cluster service to
support (ile and print shares, 6eneric services or applications, 8hysical disks, 'icroso"t Distributed
$ransaction Coordinator, Internet In"ormation .ervices, 'essage Cueuing, <etwork addressing and
naming. With Windows 9AAA ;dvanced .erver and Windows 9AAA Datacenter .erver, we have support "or
the "ollowing additional services2 Distributed (ile .ystem, Dynamic !ost Con"iguration 8rotocol. <etwork
<ews $rans"er 8rotocol, .imple 'essage $rans"er 8rotocol and Windows Internet .ervice =WI<.>. In
addition, cluster7aware applications that provide their own resource D,,. can enable customi?ed advanced
scalability and "ailover "unctions.
$o look "or a current list o" server applications that provide Cluster service resource D,,s, please click
here
Fa!lo$er and Fa!lba-)
(ailover can occur automatically when a "ailure occurs, or when you manually trigger it. 1esources are
grace"ully shut down "or a manual "ailover, but are "orce"ully shut down in the "ailure case. ;utomatic
"ailover reuires determining what groups were running on the "ailed node and which nodes should take
ownership, meaning all nodes in the cluster need to negotiate among themselves "or ownership based on
node capabilities, current load, application "eedback, or the node pre"erence list. Cascading "ailover has the
assumption that every other server in the cluster has some excess capacity to absorb a portion o" any other
"ailed server's workload.
When a previously down node comes back online, the (ailover 'anager can decide to move some resource
groups back to the recovered node via "ailback. $o allow this to happen the properties o" a resource group
must have a pre"erred owner de"ined in order to "ailback to a recovered or restarted node. 1esource groups
which is the pre"erred owner will be moved "rom the current owner to the recovered or restarted node. $o
avoid causing extra troubles, cluster service provides protection against "ailback o" resource groups at peak
processing times, or to nodes that have not been correctly recovered or restarted.

(or "ailure detection, you want to know the di""erence between the "ollowing two mechanisms2
o !eartbeat is "or detecting node "ailures.
o 1esource 'onitor and resource D,,s is "or detecting resource "ailures via
polling.
Cluster Ser$er Installat!on and Operat!on
$he .o"tware 1euirements "or installing Cluster .ervices include2
o 'icroso"t Windows 9AAA ;dvanced .erver or Windows 9AAA Datacenter .erver
o D<., WI<., or !0.$. [ naming methods. D<. is pre"erable.
o $erminal .erver is optional. It allows remote cluster administration.
(or the !ardware, the node must meet the hardware reuirements "or Windows 9AAA ;dvanced .erver or
Windows 9AAA Datacenter .erver. ;lso, the cluster hardware must be on the Cluster .ervice !ardware
Compatibility ,ist.
(or the 9 !C,7approved computers, each must have a boot disk with Windows 9AAA ;dvanced .erver or
Windows 9AAA Datacenter .erver installed. $he boot disk cannot be on the shared storage bus though.
$hen we need a separate 8CI storage host adapter using .C.I or (iber Channel "or the shared disks.
1egarding the shared disk, we need an !C,7approved external disk storage unit that connects to all
computers. 1;ID is not a must, but is recommended. ;ll shared disks must be con"igured as basic disks,
and that all partitions on the disks must be "ormatted as <$(..
It is very important that all hardware should be completely identical "or all nodes, so that con"iguration is
much easier.
<etwork 1euirements include2
o ; uniue <et%I0. cluster name.
o Guniue, static I8 addresses2 9"or the network adapters on the private network, 9
"or the network adapters on the public network, and @ "or the cluster itsel".
o ; domain user account "or Cluster service. Beep in mind that all nodes must be
members o" the same domain.
o *ach node should have two network adapters, so that @ can be used "or connection
to the public network and the other "or the node7to7node private cluster network.
In order to con"igure the Cluster service on a Windows 9AAA7based server, your account must have
administrative permissions on each node. ;lso, all nodes must be member servers, or all nodes must be

domain controllers within the same domain, meaning a mix o" domain controllers and member servers in a
cluster is <0$ ok.
During installation o" Cluster service on the "irst node, all other nodes must be o""line, and that all shared
storage devices should be powered up. Initial cluster con"iguration in"ormation will need to be supplied
using the Cluster .ervice Con"iguration Wi?ard. Cluster service "iles are located on the Windows 9AAA
;dvanced .erver or Windows 9AAA Datacenter .erver CD710''s Pi:DE directory. 5ou may install using
the CD or over the network.
;"ter setting up the "irst computer, add the common data storage devices that will be available to all
members o" the cluster. $his establishes the new cluster with a single node. $hen you run the installation
utility on each additional computer that will be a member in the cluster. ;s each new node is added, it
automatically receives a copy o" the existing cluster database "rom the original member o" the cluster.
During setup, the uorum resource acts as the role o" tiebreaker when a cluster is "ormed, or when network
connections between nodes "ail. $he uorum resource on the common cluster device stores the most current
version o" the con"iguration database in the "orm o" recovery logs that contain node7independent cluster
con"iguration and state data. ;nd during cluster operations, the Cluster service uses the uorum recovery
logs to guarantee that only one set o" active, communicating nodes is allowed to "orm a cluster, to enable a
node to "orm a cluster only i" it can gain control o" the uorum resource, and to allow a node to join or
remain in an existing cluster only i" it can communicate with the node that controls the uorum resource.
When a cluster is "ormed, each node may be in one o" the three distinct states recorded by the *vent
8rocessor and replicated by the *vent log 'anager to other clusters in the node2
o 0""line
o 0nline
o 8aused
$o join an existing cluster, a server must have the Cluster service running and must success"ully locate
another node in the cluster via a discovery process. ;"ter locating another cluster node, the joining server
must be authenticated and receive a replicated copy o" the cluster con"iguration database.
<ote that Cluster service o" Windows 9AAA supports rolling operating system upgrades "rom Windows <$
.erver F.A *nterprise *dition clusters deployed with .ervice 8ack F or higher. $his provides users with a
totally transparent upgrade.
; node can leave a cluster when it shuts down, when the cluster service is stopped, or when it "ails. In a
planned shutdown, the node sends a Cluster*xit message to all other members in the cluster. .ince the
remaining nodes received the exit message, they do not need to per"orm the regroup process. When a node
is evicted unplanned, the node status is changed to evicted.
Cluster ;dministrator is a graphical administrator's tool that enables per"orming maintenance, monitoring,
and "ailover administration. ;dditionally, Cluster service includes an automation inter"ace "or creating
custom scripting tools "or administering cluster resources, nodes, and the cluster itsel".

Cluster service runs in the context o" a Windows7based domain security policy, meaning i" the Cluster
service does not have access to a domain controller, it cannot "orm a cluster. Domain controllers are
replicated externally to the cluster, so the Cluster service must depend upon the network "or accessing the
replicas "or authentication. $his makes the network become a source o" "ailures. $o work around this, you
need to make every node to become its own authentication authority "or the domain. 0ne way is to create a
new domain that encompasses just the cluster itsel" and exists only to provide authentication and
authori?ation "or the Cluster service and any other installed services 7 we call it a domainlet. $his domainlet
is small, lightweight, and contains no user accounts and no global catalog servers.
$he domainlet contains the well7known policies and groups de"ined "or every domain, including
;dministrators, Domain ;dministrators, and the service accounts reuired by the clusters it supports, and
nothing else. .ince every cluster node holds a replica o" the domainlet, a cluster will never generate
authentication tra""ic.
It is very important that you enable logon without a global catalog by de"ining the registry key as "ollows
on each domain controller2
!B,'P.5.$*'PCurrentControl.etPControlP,saPIgnore6C(ailures
5ou should remove the global catalog, i" present, "rom the domain controllers in the domainlet.
Ma!ntenan-e
'ost maintenance operations within a cluster may be per"ormed with one or more nodes online without
taking the entire cluster o""line.
.ervice packs may normally be installed on one node at a time and tested be"ore you move resources to the
node, so that i" something goes wrong during the update to one node, the other node is still untouched and
continuing to make resources available. %ut in any case, to avoid potential issues or compatibility problems
with other applications, go ahead and check the 'icroso"t Bnowledge %ase "or articles that may apply
be"ore proceeding.
;dapter replacement may be per"ormed a"ter moving resources and groups to the other node. 'ake sure the
new adapter con"iguration "or $C8HI8 exactly matches that o" the old adapter. I" you are replacing a .C.I
adapter and using 5 cables with external termination, you may disconnect the .C.I adapter without
a""ecting the remaining cluster node. (or .hared Disk .ubsystem 1eplacement, un"ortunately, you will
most likely have to shut down the cluster.
<ote that cluster con"iguration is not stored on the emergency repair disk. $he service and driver
in"ormation "or the Cluster .ervice is stored in the system registry. $he con"iguration "or cluster resources
and groups is stored in the cluster registry hive. %ackup the registry to preserve these important settings.
(or example, you may use the "ollowing command to back up the cluster registry2
re"ba-) *ilename &a-.!ne-luster

5ou want to make sure that the "ollowing are <0$ done to the cluster2
create so"tware "ault tolerant sets with shared disks as members.
add resources to the cluster group.
change computer names o" either node.
use WI<. static entries "or cluster nodes or cluster addresses.
con"igure WI<. or de"ault gateway addresses "or the private interconnect.
con"igure cluster resources to use unsupported network protocols or related
network services. I8 is the only supported protocol in a Cluster.
Appl!-at!on %eplo*&ent
Cluster7;ware ;pplications are applications with the "ollowing characteristics2
uses $C8HI8 as a network protocol.
maintains data in a con"igurable location.
supports transaction processing.
'ichael Cerasoli
\mailto2mcerasoliYyahoo.comU
=G@E>LIG7GA:I
;pplicant presents a solid background in management, development, database, and networking =i.e., 0perations, Data Center, .ystem
.upport, ;pplication .upport, Change 'anagement, 8roblem 'anagement, 8roject 'anagement, etc.>, strong problem solving abilities,
excellent communication skills, extensive experience in technical consulting, knowledge o" operations, and the ability to inter"ace e""ectively
with diverse clients and management.
Dear employer2
$hank you "or your interest. I have a very diverse background ranging "rom database, networking, telecommunications to development
and desktop support. I have worked in many corporate environments such as Chase, /iacom, City <ational %ank o" %everly !ills, ,ockheed
'artin, etc., mostly at the companies corporate headuarters.
I have worked in system implementation and design with multi7plat"orm systems. I have backgrounds in main"rame, client7server
technologies with 'icroso"t and <ovell, and -<I+. I also have done an extensive amount o" desktop support.
;s a Net(or) en"!neer I designed many ,;< topologies such as ethernet, token7ring, W;<, peer7to7peer, direct connect, and
main"rame connectivity. !ardware installation and con"iguration o" CI.C0 routers, hubs, and C;$ G cabling. .etup $C8HI8, I8+H.8+,
<etbui, as protocols "or network using sni""ers and protocol analy?ers to troubleshoot them. .etup workstations "or I8 packet "orwarding,
encapsulation o" I8+H.8+, tunneling, and routing. I also have experience with $@, (rame 1elay, and ;$' networks and have implemented
enterprise management systems such as $ivoli and -nicenter.
;s a Pro"ra&&er I worked with a team o" 8rogrammers, .ystems ;nalysts, and end users to design several "inancial, inventory, and
help desk related applications using /isual %asic, 8owerbuilder, /isual (ox8ro, and COO. I was responsible "or the product design o" the
user inter"ace and technical support.
;s a %atabase Ad&!n!strator I setup Database networks using .C,.erver and D%9. I have inter"aced clients through 0D%C using
'.0((IC*, 8rogramming ,anguages, and .C,. 'aintenance included indexing databases, modi"ying table structures, and writing stored
procedures. I have also been involved intensely with ,otus <otes. I have used all o" its products as well as internet applications.
I am also complete in Ebus!ness including Web setup, development, and administration. I am uali"ied in !$',, Java, active servers,
and have assisted companies in internetHintranet design. I have used development plat"orms such as I%' 'erchant .erver, Dreamworks,
.hockwave, Cold (usion and (ront8age. I am "amiliar with (irewall, 8roxy, and security so"tware packages ='icroso"t, ;pache,
'imesweeper, Webetc>.
0ne o" most uali"ied experiences is supporting 'icroso"t ;pplications, <ovell , <$, and -<I+, and 'ain"rame .ystem administration,
,an -pgrades including $oken1ing, *thernet, !ubs, Cisco 1outers, C;$G and "iberoptic cabling. I have per"ormed computer rollouts in
excess o" @AAA computers and conversions such as ccmailH'.*xchangeH<otes and 0perating .ystem upgrades.
%es)top Support skills include ,otus <otes, *mail =ccmail, msexchange, msmail>, <ovell, <$ administrations, and applications such as
'.0((IC*, :9LA emulations, .cheduling and Calendar programs, and numberous other desktop and client server applications.
S*ste& Ad&!n!strat!ons includes <ovell =syscon, nwadmin, pconsole, apps, groups, etc>, <$ =user admin, groups, printers, rights, etc.>,
'ain"rame =CIC., <etview, ;.HFAA JD *dwards>, and -<I+ =.olaris, .un, !8, ;I+, .ystem/>.
;s an employee with your organi?ation, I would bring a "ocus on uality and ease o" use to your clients systems. (urthermore, I work
well with others, and I am experienced in making mission7critical decisions. ;s "ar as the computer industry goes, I am a complete package
and o""er a variety o" experience.
#I look "orward to hearing "rom you at your earliest convenience. $hank you "or your consideration.&
.incerely,
Michael Cerasoli
'ichael Cerasoli
'ichael Cerasoli
\mailto2mcerasoliYyahoo.comU
=G@E>LIG7GA:I
;pplicant presents a solid background in management, development, database, and networking =i.e., 0perations, Data Center, .ystem
.upport, ;pplication .upport, Change 'anagement, 8roblem 'anagement, 8roject 'anagement, etc.>, strong problem solving abilities,
excellent communication skills, extensive experience in technical consulting, knowledge o" operations, and the ability to inter"ace e""ectively
with diverse clients and management.
Operat!n" S*ste&s <ovell 9DEH:.@@H:.@9HF.@@HG , Windows :.@HIGHIDH'*H<$H9AAA
;.HFAA, CIC., Cobol, I%' ;I+, !8, .un, .olaris, .ystem /, .co, ,otus <otes, Citrix
%atabases' D%9, .l.erver, Ingres, 0racle, In"ormix, ,otus <otes =table, index, stored procedure, odbc, xml>, ;ccess, Dbase, ;pproach,
8aradox
#an"ua"es' C, /isual COO, /isual %asic, 8owerbuilder, Cobol, 8,H@
Appl!-at!ons' '.0((IC*, ,otus .mart.uite, Corel Wordper"ect 0""ice, market data, banking, payroll, legal, human resources, customer
service, and corporate applications.
eb' !$',, Java, .hockwave, 8erl, Cold (usion, (ront8age, 'icroso"t Internet In"ormation .erver =II.>, ,otus 6oWeb.erver,
-<I+H,inux server setupHcon"iguration, 8roxy, email.
E&a!l' Ccmail, '.*xchange, ,otus <otes, sendmail. 0utlook, *udora. <etworking2 Cisco, Cabletron, CatG, (iberoptic, (luke, C.-HD.-,
$@, !8
Hard(are' .parc, Intel, Compa, Dell, I%', <C1, 8C, ,aptops, and peripherals.
Proto-ols' $C8HI8, I8+H.8+, .'$8, D!C8, ($8, D<., !$$8, 888, 808, ,D;8, WI<., Winsock, 1I8, 0.8(, :9LA, G9GA.
Systems +dministrations
;dministration utilities, Device ;ddresses and .pecial (iles, .ystem .tartup and .hutdown, 1ecogni?ed startup seuence =boot, startup,and
shutdown>, 'anaged and monitored user accounts through command prompt and utilities, con"igured login and system scripts, Implemented
"ile system concepts such as disk partitions and disk monitoring, disk partitions, setting swap space, checking and "reeing up resources. Job
.cheduling to schedule programs "or repetitive invocation =such as backups>. %acked -p (ile .ystems, setup an automated backup, and "ile
recovery
%e$elop&ent, %atabase, and Net(or)!n"
<etwork Con"iguration o" ,ocal and Wide area networks, Internet protocol=$C8HI8>, /iewing and setting "undamental network values,
resolving hostnames, and ip addresses. 'onitoring and $roubleshooting -sed <etwork troubleshooting tools, monitored network
connectivity, routing in"ormation, system resources, and potential network problems. .ystem 8er"ormance 'onitoring included checking
memory status and maintaining existing per"ormance monitoring procedures and scripts. 8rinters and 8lotters2 worked with the spooling
system using operator spooler commands, job and ueue commands, scheduler control, and printer parameter control. Database and
development: installations, troubleshooting, backups, and code maintenance. .tructured uery language=.C,>, table creation, indexing, and
maintainence o" stored procedures and triggers. *mail installations, conversions and user account maintenance. ;pplication development
and support. (ull project li"e cycle.
;usiness +pplications
Internet# Developed applications using custom developed objects such as password scripts supporting multiple logins and encryption,
clocksHcalendarsHtimers, message and screen scrolling "unctions. (orm Controls2 input, text, button, reset, submit. 8opup Windows and
banners, drop down menus and combo list boxes, custom cursors, 0penHclose windows. 'ath "unctions include counters, calculators, data
sorters, word count, and number converters. Created search engines to view site details. $ext e""ects include2 %ackwards, "ly7in e""ect, neon,
and ?ooming e""ect. Created scrolling text "or status bars. Created multiple7choice ui? sites with grading. -sed cookies to display number
o" times a user has visited a page, and to remember and display their name. *nabled print "unctions "rom within web site. I* capabilities
include draggable objects, mouse rollover e""ects, page transition e""ects2 bars, checkerboards, strips, wipe, box, circle, dissolve, blend.
*stablished page redirectors depending on users operating system and browser type, screen resolution type, ip address, and users past history
o" sites visited. Image e""ects include opacity=transparency>, random and "ading background images, photo slider, image slideshow, and
preloading images.
%atabase -onne-t!$!t*
Ab!l!t* to -onne-t to &ult8platfor&, &ult!8$endor database s*ste&s6 Support database and des!"n front8end a--ess!ble t.rou". t.e
!nternet6 SJ# Ser$er, Ora-le, S*base, INGRES, A--ess, F!le&a)er, and doLens of t.!rd part* databases6 2a$a and SJ#, 2%3C and
ot.er database !nte"rat!on te-.n!Eues CO%3C, perl, -"!, PHPD, d*na&!- SJ#, stored pro-edures, database transa-t!on &ana"e&ent,
se-ur!t*, load balan-!n", fa!lo$er, resear-. of 3#O3s and &ult!&ed!a F8t!er ar-.!te-tures (!t. RMI or COR3A, and (or)ed (!t.
"rap.!-al databases6 Used ,a$a based tools to -reate and publ!s. d*na&!- -.arts on t.e (eb fro& odb-+,db- databases6
Platfor& Inte"rat!on C2a$a Net(or) Pro"ra&&!n"D
%eing a plat"orm7independent application, java is being used to merge legacy systems together through a common api. I have been
researching these technologies and can assist in implementing them.
Pla-es (or)ed'
Independent Consultant' CNe( 9or) Un!$ers!t*, MCID BKKK8present
Net(or)!n"' <etwork ;dmin =<ovell, <$, Citrix, -<I+>, Web server development =.C,.erver, !$',, (lash>, <etwork design =!8
.witches, CatG cabling, (iberoptic, $@>. 8rovided technical services "or networks, databases, programmers, and desktop.C programming,
Database installation and maintenance, <etworking. !ost con"igurations "iles =resolve "or D<., internet, etc>. Daily administrations o"
servers included2 (ile and user management, 8rocess monitoring =ps, kill>, backups, and administrations through admin utility and
command prompt. .etup printing through lpd, spool, uucppublic, and tcpip. .ystem 8er"ormance 'onitoring and ;dministration 1oles.
*stablished connectivity to databases through .C,, 0D%C, perl, and $C8HI8. .etup directory services using ,D;8. Development
included code maintence o" C applications =:AA,AAA lines o" code>. Coded and maintained existing shell scripts. Wrote embedded sl
applications to create management reports, accessing servers through rsh scripts. . -pgraded computers and networks to Windows 9AAA.
-pgraded network cabling in o""ice locations to catG. 0rdered installations o" $@ <etworks and recon"igured cisco routers. ;ll protocal
considerations including D!C8, WI<., and $C8HI8. -pgraded existing Citrix server to new version. Created standardi?ed desktop image
and rolled out pcSs to locations. .etup .l.erver 9AAA to connect to legacy system databases. ;dministrations included user idSs, groups and
policies, and backups. .etup company intranet. Desktop .upport. %atabase2 Installed, maintained, and developed databases on <$ -<I+,
and ;.HFAA servers. .tructured uery language=.C,>, table creation, indexing, and maintainence o" stored procedures and triggers.
Determined memory reuirements and built machines Installed 0racle Di on -nix server. ;lso setup .l .erver on <$. Created test
databases and worked with importHexport utilities. Wrote embedded sl scripts in C to create on7demand reports "or departments. ;lso used
mso""ice to gather and parse data and reports. =also responsible "or <$ and -<I+ administrations and networking>. Pro"ra&&!n"'
*stablished connectivity to .C,, D%9, and 0racle Databases through 0D%C to import and export data. 'ade adjustments to existing
applications to users speci"ications. Created views and charts to improve readability. Integrated applications with the internet using Java,
+', and 'icroso"t (rontpage. Helpdes)' ,evel I, II, and III .upport. .upported desktop applications2 '.0((IC*, Wordper"ect, ccmail,
outlook, etc. <$, <ovell, and -<I+ administration o" user idSs, groups, and printers. 8C .upport including device drivers, application
setup, and standardi?ing desktop. 8C 1ollout o" GAA pcSs. (ield .ervice and helpdesk phone support. MSOff!-e' 1ewrote non7compliant
application using *xcel and ;ccess with /%;.-sed ;ccess to connect to slserver, db9, and ingres databases. Created custom "orms and
reports "or managers. -sed *xcel to per"orm database "ile conversions. -sed Word to create "orm letters and mail merges "rom database
"iles. .upport '.0((IC* applications on day to day basis. Created applications using templates "or ;sset $racking, Contact 'anagement,
*vent 'anagement, *xpenses, Inventory Control, ,edger, 0rder *ntry, 1esource .cheduling, .ervice Call 'anagement, and $ime and
%illing. *stablished connectivity to .C,, D%9, and 0racle Databases through 0D%C to replicated data with access. 'ade adjustments to
"orms and reports to users speci"ications. Created views to improve database per"ormance. Created spreadsheets using templates "or
*xpense .tatement, 8urchase 0rder, ;sset $racking, Contact 'anagement, *vent 'anagement, Inventory Control, ,edger, 1esource
.cheduling, and $ime and %illing. *stablished connectivity to .C,, D%9, and 0racle Databases through 0D%C to import and export data.
'ade adjustments to existing spreadsheets to users speci"ications. Created views and charts to improve readability. Integrated applications
with the internet using web publisher and 'icroso"t (rontpage.
C!t* Nat!onal 3an) BKK<8BKKK
Pro$ect %ana&er ' Y()
Senior <et=ork ,ngineer7D;+
*nterprise management including decision support, desktop management, e7business, global enterprise manager, evaluating it readiness, and
service level management. <etwork projects2 network upgrades including Cisco 1outers, catG cabling, and pc setupHcon"ig "or @LAA users.
<IC cards, servers, workstations, application support, userHgroups, etc. (ull project li"e cycle including initial investigations with end users,
interacting with department heads on project reuirements, determining hardware and so"tware reuirements, creating "unctional
speci"ication and operator manuals, designing strategies and per"orming upgrades. Installed databases and email systems. 9;) Pro,e-t'
8roject manager, setup testing environment, gathered and tested applications, reprogrammed non7compliant applications, reported to
government 0CC board. !eavy documentation and testing environment.
InternetHIntranet2 Installed "irewall technology, designed intranet through II., Cold (usion, slserverL, redbrick database.
Tele-o&&un!-at!ons' .upervised Cisco EAAA series router upgrades at various locations. -pgraded network cabling to catG level L to
increase per"ormance. 'aintained network hubs and evaluated switch con"igurations. *stablished gateway con"igurations "or main"rame.
=<ovell, <$, and -<I+ gateway>. Net(or)!n"'. <etwork projects2 network upgrades including Cisco 1outers, catG cabling, and pc
setupHcon"ig "or @LAA users. ;dministrations o" Windows <$ .ervers in <ovell *nvironment. .etup 'icroso"t *xchange server and user
accounts, .l.erver, and Internet In"ormation .erver. Con"igured 8roxy and (irewall to "ilter internet. <etwork -pgrades included .ervers,
!ubs, Cisco FAAA series routers, and computers. Created standardi?ed desktop. -pgraded <ovell .ervers to <$F.A. Created 8DC and %DC
domain controllers. -sed $C8H<etbui as protocols. -ser account creation, groups and policies, printers, and synchroni?ations databases.
Desktop .upport. $ivoli "ramework implementation as I$ 'anagement .olution including decision support, desktop management, e7
business, global enterprise manager, it readiness, one touch and service level management. <etworking2 8CH<etwork
WindowsIDH<ovellH<$H:9LA upgrade o" @LAA users. .erved as project manager, -pgraded :A locations throughout .outhern Cali"ornia.
Desktop support. $ivoli enterprise management. E&a!l' cc7mailHexchange conversion, 8CH<etwork *ngineer, <ovell, <$, .l.erverL,
*xchange installation and administrations. CcmailH*xchange conversion. 's0utlook setupHcon"ig. %atabase' 1edbrick, .lserverL
installationHcon"ig and admin. Pro"ra&&!n"' 8rogrammed applications using visual basic and mso""ice to gather static and live
in"ormation "rom uotron and "act set data "eed programs. Created algorithms to project "orecast in"ormation "or investment bankers.
Downloaded news and company statistics.Helpdes)' Desktop .upport, ,an ;dmin. -pgrades and supprot o" ,aptops, 8cSs, and <etworks.
Installed ;pplications through imaging so"tware and <ovell ;pplication ,auncher. .erver ;dministrations =<ovell and <$>. Converted
email "rom ccmail to '.*xchange and 0utlook. 5ear 9AAA project included testing and writing scripts "or all the banks applications. Wrote
new programs "or non7compliant applications =/isual %asic, '.0((IC*, .C,>. .etup test lab environment to test all the banks hardware
and so"tware. MSOFFICE' -sed word to design letters, templates, and procedure manuals. ,inked Documents to spreadsheets and
databases "or reporting data. Wrote database applications in access and excel using visual basic "or applications. 6athered data "rom
companies external databases. Created monthly presentations o" work progress in powerpoint. Daily support o" 'icroso"t 0""ice. (ull
project li"e cycle including initial investigations with end users, interacting with department heads on program reuirements, determining
hardware and so"tware reuirements, creating "unctional speci"ication and operator manuals, designing the application and supporting the
program "or upgrades. 8rogrammed non7compliant applications in access using visual basic "or applications during 59B project. -sed
/isual %asic to create custom methods and "ormulas, connect to external databases, run internal macros, and display message dialog and
input boxes. 8ublished application reports and "orms in the companySs intranet. Created standardi?ed template upon which all applications
were built.
Independent Consultant' CC.ase, 5!a-o&, #o-).eed Mart!n, Co&puter Asso-!atesD BKKF8BKK<
Senior Netor) En&ineer*DBA
Tele-o&&un!-at!ons' Coordinated with phone companies "or installations o" GEk, isdn, and $@ connections, Con"igurations o" Cisco 9GAA7
FGAA series and Cross Com 1outers, and D.-Ss =8aradyne>. -sed Cisco con"igurations utility through serial and telnet connections to
modi"y protocal and lan7type parameters. Involved in W;< design =;$', CI.C0, *thernetH$oken 1ing, +.9G, (DDI, :9LA main"rame>.
Worked with 8%+ and phone connections. Installed new hubs =Cabletron, .ynoptic, and :com>. Converted "rom I%' ';- topology to
$oken7ring and *thernet !ub. 'aintained switched to enable "ull duplex, @AH@AA connectivity. .etup <ovell 'ulti7protocol router to
connect to W;< in %oston location. .etup <ovellH<$ gateway and main"rame :9LA. Net(or)!n"' <ovell,<$,-<I+,
;.HFAA,exchangeHnotesHccmail administrations. 8rojects included rollouts o" 9GAA workstations, ,otus <otes administration, programming,
and conversion o" 9GAA workstations O servers, hardwareHso"tware support and con"igurations. .upported 9 buildings and @F "loors in
midtown <ew 5ork City location. %ackups using ;rcserve and ;D.'=$ivoli>. (ull network responsibilities consisting o" ,;<
'anagement, *mail admin =ccmail, 'smail, <otes>, ,otus <otes ;dministration, -ser Desktop .upport, Disaster 1ecovery, -pgrades and
$echnical Documentation. Interacted with all levels o" management in support and project decisions. 'ade recommendations "or desired
topologies, development strategies, and implementation plans. Certi"ication and Implementation o" $ivoli ;D.' storage application. .etup
backup solution and policies on I%' ;D.' .erver. 'ulti7plat"orm support. Created backup and storage pools, policies "or user and
workstations, and setup clustered environment "or backups.
.upported <$, 'ain"rame, 0.H9, <ovell, and -<I+ backup systems. .etup %ackup .ervers and drive mirroring. Certi"ication in I%'
'erchant .erver *business solution. .etup and implemented business stores. Created policies and categori?ed products. .etup e7billing
solutions and designed web pages. .etup -nicenter $<6 (ramework on multiplat"orm -<I+, <$, <ovell, 'ain"rame environment.
Demonstrated all "unctions o" the application including, inventory, security, backup strategies, and alerts. *stablished policies and tresholds
"or alerts. <etwork ;dmin .unH;I+H!87-+ using netstatHn"sstat utiltities. ;pplication server development =Ingres, .ybaseH.C,>, <etwork
design =!8 .witches, CatG cabling, (iberoptic, $@>. .o"tware and patch installation. Changing kernel parameters. ;dding and removing
printers. Documentation o" system procedures and applications. .upported various market data applications. 'onitoring disk and cpu
usage. 8rovided technical services "or networks, databases, programmers, and desktop. Installation and maintenance o" <$ applications
servers. Integration with <ovell .ervers. .etup 0D%C and administered multiple databases .C,, I<61*., D%9, and ,otus <otes systems
on multi7plat"orm systems Bnowledge o" administrations including <$, .C,.erver based systems. Desktop support o" applications2
'.0((IC*, Wordper"ect, ,otus <otes, 'arket data systems, etc. (ull network responsibilities consisting o" ,;< 'anagement, *mail
admin =ccmail, 'smail, <otes>, -ser 'anagement =passwordsHgroupsHdomains>, -ser .upport, Disaster 1ecovery, -pgrades and $echnical
Documentation. 9GAA userH:AA server environment. <ovell,<$,;.HFAA,ccmail administrations. 8rojects included rollouts o" 9GAA
workstations, ,otus <otes administration, programming, and conversion o" 9GAA workstations O servers, hardwareHso"tware support and
con"igurations. .upported 9 buildings and @F "loors in midtown <ew 5ork City location. %ackups using ;rcserve and ;D.'=$ivoli>.
Con"igured ;.HFAA connectivity using :9LA, G9GA, and 1humba. ;lso administrated application access o" JD*dwards system. %atabase'
0D%C Con"igurations, .C,.erver, I<61*. installationHcon"ig, setup database on -<I+=.-<, .olaris, !8, ;I+>, <$, <ovell plat"orms.
Helpdes)' Desktop .upport, ,an and .ystem ;dmin. .ystem ;dmin <ovell ;pplication ,auncher, .ystem ,ogin .cripts, .yscon, capture,
printers. (ull network responsibilities consisting o" ,;< 'anagement, *mail admin =ccmail, 'smail, <otes>, ,otus <otes ;dministration,
-ser .upport, Disaster 1ecovery, -pgrades and $echnical Documentation. Interacted with all levels o" management in support and project
decisions. 'ade recommendations "or desired topologies, development strategies, and implementation plans. Desktop con"iguration and
.upport o" Windows IG, ID, <$ and Windows 9AAA beta. .upported !elp Desk *nvironment o" 9GAAO users. ;pplication support including
'.0((IC*, :9LA, <otes, /% applications, and numerous desktop applications. .erver 'igrations and workstation con"igurationHupgrades.
'.'ail, *xchange and CC7mail administrations. ;pplication setup using .ystem 'anagement .erver and <ovell ;pplication ,auncher.
$rained workers in support and administration "or <$HIG <ovell environment. 'onitored work and progress. Con"iguration and support o"
8C's, ,aptops, <etwork Cards, and peripherals. MSOFFICE' Documented systems network in Word. -sed *xcel to track network card
numbers. Created templates "or end users in Word to improve work"low. Designed applications in ;ccess to maintain contacts, track
inventory, and per"orm data entry. $rained users in 'icroso"t 0""ice products. 'anaged "ields, screen types, "orms, views and reports "or
many in7house applications. *stablished 0D%D, DD*, and 0,* links to *xcel and Word ;pplications. -sed access email "unctionality to
send reports to users. 'anaged spreadsheets, "ormulas, views and charts "or many in7house spreadsheet applications. *stablished 0D%D,
DD*, and 0,* links to ;ccess and Word ;pplications. -sed email "unctionality to send reports to users. 8er"ormed macro conversions
"rom ,otus @797: and worked with "ile "ormats.
C.ase 3an)' BKK08BKKF
Senior Pro&ra++er*Ana!,st
S,ste+ and Data-ase Ad+inistrator *Pro$ect %ana&er
Des)to. S"..ort
Tele-o&&un!-at!ons' Con"igured C.-HD.- and Crosscom 1outers. ,earned main"rame networking environment2 Controllers, CIC.,
:9LAHG9GA connectivity. Worked with JC, scripting and reports. Net(or)!n"' .ystem ;dmin =<ovell, <$, -<I+>. 'anaged sta"" in
support o" applications. ,ed projects "or application updates. Integrated Windows, -<I+, and 'ain"rame systems into client7server
applications. 8rogrammed utilities to monitor system processes, database integrity, and per"ormed maintenance on systems. Interacted with
departmental heads and end7users to understand programming needs. Complete .ystem ;dministrations, <etworking, and desktop support
o" <$H<ovellH-nix environment. :AA user environment with locations in ,ong Island and <ew 5ork City. .etup user accounts, printers,
groups, and integrated di""erent operating systems. UNI=' (ull7time systems administrator, dba, and developer. 1esponsible "or 9GA user
system running several banking applications. .etup user accounts, printers, terminals=$C8HI8 and 6etty>, and applications. .upported all
hardware and was responsible "or BermitHWermit "ile trans"ers. . 'aintained existing shell scripts with some development involved. Wrote
embedded sl scripts to monitor systems and create reports "or management. <etwork and Internet support. %atabase' Database
administrations o" .C,, .ybase, and I<61*. servers. 'aintained and programmed large7scale I<61*. database applications. .ystem and
Database administrations. Database administrator "or I<61*. and .ybase databases. *xported databases to "lat "iles "or conversions to
.ybase systems. (ull 8roject ,i"e Cycle involved with writing o" new applications, upgrading existing, and installing new databases.
Pro"ra&&!n"' (ull 8roject li"e cycle "rom initial design to application roll out. Developed and maintained applications "or "inancial
institutions within the bank. Designed in7house applications using /isual COO. Connected to system databases. Created employee
identi"ication database using custom images. -sed run7time module to create stand7alone applications. 8rogrammer ;nalyst "or o""ice
operations. Interacted with departmental heads and employees regarding applications upgrades and developments. Designed "lowcharts "or
development process "or programmers. Worked with developers on database reuirements. 1ecommended hardware needs to engineers,
and installed and con"igured databases. Developed "ront7end applications in /isual %asic. .upported applications and user environments.
=/isual %asic, 8owerbuilder, ,otus <otes>. 8rogrammed applications in C on -<I+ plat"orm. 'aintained approx GA,AAA lines o" c code.
Helpdes)' -ser .upport and ;dministrations. .upport o" %anking applications and desktop environment in !icksville and <5C locations.
;pplication .upport, !ardware =8C's, printers, etc.> Integrated Windows, -<I+, and 'ain"rame systems into client7server applications.
-sed 8owerbuilder, 0bject/iew, C, Fgl, .C,, and *mbedded .C,, ;ccess, (ox8ro to achieve programming goals. <ovell and -<I+
administrations including Desktop .upport. .ome main"rame CIC. and <etview support. Interacted with departmental heads and end7users
to understand programming needs. (amiliarity with Chase applications and procedures. MSOff!-e' development in *xcel, ;ccess, and
'.Word. Designed in7house applications using /isual %asic and '.0((IC* and connected to system databases. Word processing with
'icroso"t Word. In7depth research o" Word, *xcel, and 'icroso"t ;ccess. Created presentations in 8owerpoint. Designed in7house
applications using /isual %asic and ;ccess. Connected to system databases. Created employee identi"ication database using custom images.
-sed run7time module to create stand7alone applications. Designed in7house applications using /isual %asic and *xcel. Connected to
system databases. Created employee identi"ication database using custom images. -sed run7time module to create stand7alone applications.
Edu-at!on'
!o"stra -niversity @IDD7@II: Computer .cience 'ajor =EL credits>
<ew 5ork -niversity 9AAA 8roject 'anagement Courses
A(ards' <ovell Certi"ication
Certi"icate in I%' 'erchant .erver Development, C 8rogramming,
;nd I%' ;D.' %ackup .erver =$ivoli>
Cert!f!-ate Tra!n!n"' =list o" courses that I have taken>
!87-nix ;dministrations I.A@
Introduction to Database $echnologies =%eginner, Intermediate, and ;dvanced>.
'icroso"t ;ccess training in %eginner, Intermediate, ;dvanced, and /isual %asic "or ;pplications. Introduction to Database $echnologies
=%eginner, Intermediate, and ;dvanced>.
'icroso"t *xcel training in %eginner, Intermediate, ;dvanced, and /isual %asic "or ;pplications.
Introduction to Database $echnologies =%eginner, Intermediate, and ;dvanced>.
'icroso"t Java training in %eginner, Intermediate, ;dvanced =includes integration with legacy systems>
Introduction to Database $echnologies =%eginner, Intermediate, and ;dvanced>.
$ime 'anagement and interpersonal skills =Working with users in a computer environemt>
Designing a 'icroso"t Windows 9AAA Directory .ervices In"rastructure =;ctive Directory>
Designing a 'icroso"t Windows 9AAA <etwork In"rastructure]
Designing .ecurity "or a 'icroso"t Windows 9AAA <etwork
Designing and Deploying a 'essaging In"rastructure with 'icroso"t *xchange 9AAA .erver]Installing, Con"iguring, and ;dministering
'icroso"t .C, .erver 9AAA *nterprise *dition]
Installing, Con"iguring, and ;dministering 'icroso"t Internet .ecurity and ;cceleration =I.;> .erver Installing, Con"iguring and
;dministering 'icroso"t Clustering .ervices by -sing Windows 9AAA$ime 'anagement and interpersonal skills =Working with users in a
computer environment>
8ey Responsibilities
Interacted and supported database and applications with all levels o" users and departments =Corporate !eaduarters, $rading (loor,
$raining, !1, 0perations, ;ccounting, and customer service departments>. .upported over 9GAA users in multi7plat"orm, mission
critical environments.
8er"ormed database conversions "rom main"rame to windows nt, slserver to db9. *xperienced in database and email conversions.
<etwork responsibilities including project management. =backups, applications, support>. Installation, maintenance, and upgrades o"
databases, network per"ormance and troubleshooting, creation o" tables, triggers, primary keys, sort routines, and stored procedures.
Bnowledge o" Database to html technologies +',, perl, sedHawk
.etup enterprise administration using Kenworks, $ivoli and -nicenter as solution. Created inventory, help desk trouble ticketing,
and system monitoring on systems and databases. .et user pro"iles and "lags and alerts "or error retention.
,otus <otes database and system programming, administrations and interaction with ccmail.
8rogramming2 Worked with large scale applications o" LA,AAA plus lines o" C code. Database connectivity through .C,,
administrations, and networking o" databases.
Database ;ministrator2 tables, keys, odbc, networking, installation and con"iguration in multiplat"orm environments.
1esume page @D9
;vailable "or interview. 8lease call i" you are a company looking "or a career minded
pro"essional with technical experience who is capable o" learning new technologies.
(ichael )erasoli
A& Roose6e5t A6enue
+!ss!peEu! 1!rk, -* &&'62
$A&6% 996-6420 !sk #or A5ison
*b+ective,
2o o:t!in ! position to uti5i@e !55 "y ski55s !s ! d!t!:!se !d"inistr!tor
!nd proFect "!n!ger.
I !" !t !n inter"edi!te8!d6!nced 5e6e5 with !55 o# the #o55owing ski55s7
%elevant #-ills,
per!ting Syste"s7 4indows 200;, Acti6e 0irectory, -o6e55,Citri<,
/otus -otes, AS8400, 4indows 9A, /inu<
G-I>7 I=+ AI>, H1, Sun, So5!ris, Syste" (, Sco
-etworking7 Cisco, C!:5etron, C!tA, 3i:eroptic, 35uke, CSG80SG, 2&,
H1
1rotoco5s7 2C18I1, I1>8S1>, S+21, 0HC1, 321, 0-S, H221, 111, 11,
/0A1, 4insock, RI1, S13, ;2'0
."!i57 Cc"!i5, +S.<ch!nge, /otus -otes, send"!i5. ut5ook, .udor!.
0!t!:!se7 SI/ Ser6er, 0=2, I-DR.S, sE5, stored procedures, 0=C
/!ngu!ges7 (isu!5 =!sic, C++, 1ower:ui5der,
App5ic!tions7 +S##ice, /otus S"!rtsuite, Core5 4ordper#ect ##ice,
etc.
4e:7 H2+/, B!6!, Shockw!6e, 1er5, >+/, Co5d 3usion, 3ront1!ge,
+icroso#t Internet In#or"!tion Ser6er $IIS%, /otus Do4e:Ser6er,
G-I>8/inu< ser6er setup8con#igur!tion, 1ro<y, e"!i5.
./!erience,
Inter!cted !nd supported d!t!:!se !nd !pp5ic!tions with !55 5e6e5s
o# users !nd dep!rt"ents $Corpor!te He!dEu!rters, 2r!ding 35oor,
2r!ining, HR, per!tions, Accounting, !nd custo"er ser6ice
dep!rt"ents%. Supported o6er 2A00 users in "u5ti-p5!t#or", "ission
critic!5 en6iron"ents.
1er#or"ed d!t!:!se con6ersions #ro" "!in#r!"e to windows E5ser6er
#ro" d:2. .<perienced in d!t!:!se !nd e"!i5 con6ersions.
-etwork responsi:i5ities inc5uding proFect "!n!ge"ent. $:!ckups,
!pp5ic!tions, support%. Inst!55!tion, "!inten!nce, !nd upgr!des o#
d!t!:!ses, network per#or"!nce !nd trou:5eshooting, cre!tion o#
t!:5es, triggers, pri"!ry keys, sort routines, !nd stored
procedures.
Cnow5edge o# 0!t!:!se to ht"5 techno5ogies >+/, per5, sed8!wk
Setup enterprise !d"inistr!tion using Acti6e 0irectory. Cre!ted
in6entory, he5p desk trou:5e ticketing, !nd syste" "onitoring on
syste"s !nd d!t!:!ses. Set user pro#i5es !nd #5!gs !nd !5erts #or
error retention.
0!t!:!se !nd syste" progr!""ing, !d"inistr!tions !nd inter!ction
with e"!i5.
1rogr!""ing7 4orked with 5!rge sc!5e !pp5ic!tions o# '0,000 p5us
5ines o# C code. 0!t!:!se connecti6ity through SI/,
!d"inistr!tions, !nd networking o# d!t!:!ses.
0!t!:!se A"inistr!tor7 t!:5es, keys, od:c, networking, inst!55!tion
!nd con#igur!tion in "u5tip5!t#or" en6iron"ents.
.m!loyment ,
0n"e!en"ent )onsltant 7/99 - 1resent.
-etworking7 1C8-etwork 4indows !nd -o6e55 upgr!de o# 'A0 users. 0esktop
Support inc5uding !pp5ic!tions, d!t!:!ses, !nd internet.
;vailable "or interview. 8lease call i" you are a company looking "or a career minded
pro"essional with technical experience who is capable o" learning new technologies.
Internet7 Setup co"p!ny internet8intr!net, IIS, SI/Ser6er, per5, G-I>, -2
0!t!:!se7 Ad"in, -o6e558-28G-I>, SI/Ser6er ', I-DR.S
)ity 2ational 3an-4 3everly 5ills4 )64 7997 8 7999.
*2k 1roFect7 1roFect "!n!ger, setup testing en6iron"ent, g!thered !nd
tested !pp5ic!tions, reprogr!""ed non-co"p5i!nt !pp5ic!tions, reported to
go6ern"ent CC :o!rd. He!6y docu"ent!tion !nd testing en6iron"ent.
Internet8Intr!net7 Inst!55ed #irew!55 techno5ogy, designed intr!net
through IIS, Co5d 3usion, sE5ser6er', red:rick d!t!:!se. $www.citynt5.co"%
."!i57 cc-"!i58e<ch!nge con6ersion, 1C8-etwork .ngineer, -o6e55, -2,
SE5Ser6er', .<ch!nge inst!55!tion !nd !d"inistr!tions.
-etworking7 1C8-etwork 4indows9)8-o6e558-28;2'0 upgr!de o# &'00 users.
Ser6ed !s proFect "!n!ger, Gpgr!ded ;0 5oc!tions throughout Southern
C!5i#orni!. 0esktop con#igur!tions through od:c.
0!t!:!se7 Red:rick, SE5ser6er' inst!55!tion8con#ig !nd !d"in.
Chase, >iacom, Computer +ssociates, Lockheed .artin 1$$% ? 1$$2
-etworking7 4indows, -o6e55, -2, AS8400, !nd e"!i5 !d"inistr!tions.
1roFects inc5uded ro55outs o# 2A00 workst!tions, /otus -otes
!d"inistr!tion, progr!""ing, !nd con6ersion o# 2A00 workst!tions +
ser6ers, h!rdw!re8so#tw!re support !nd con#igur!tions. Supported 2
:ui5dings !nd &4 #5oors in "idtown -ew *ork City 5oc!tion. 0esktop
Support. =!ckups using Arcser6e !nd A0S+$2i6o5i%.
0!t!:!se7 0=C Con#igur!tions, SI/Ser6er, 0=2,I-DR.S inst!55!tion8con#ig,
setup d!t!:!se on G-I>$SG-, So5!ris, H1, AI>%, -2, -o6e55 p5!t#or"s.
)hase 3an-4 2ew 9or-4 294 7990 8 7993.
1rogr!""ing $(isu!5 =!sic, 1ower:ui5der, /otus -otes%. 1rogr!""ed
!pp5ic!tions in C on G-I> p5!t#or". +!int!ined !ppro< A0,000 5ines o# c
code.
0!t!:!se !d"inistr!tor #or I-DR.S !nd Sy:!se d!t!:!ses.
-etworking7 Syste" Ad"in $-o6e55, -2, G-I>%.
:all !ositions have been at the com!any;s cor!orate hea"<arters
6war"s,
-o6e55 Certi#ic!tion
Certi#ic!te in I=+ +erch!nt Ser6er 0e6e5op"ent, C 1rogr!""ing,
And I=+ A0S+ =!ckup Ser6er $2i6o5i%
."cation,
Ho#str! Gni6ersity, D!rden City, -*
-!ss!u Co""unity Co55ege, D!rden City, -*
S!nt! +onic! Co55ege, S!nt! +onic!, CA
'ichael Cerasoli
mcerasoliYyahoo.com
=G@E>IIE7EF9A ;sk "or ;lison
$he "ollowing resume "ocuses on my experience with 'icroso"t *xcel, lists the
places ISve worked, and tells a brie" description o" what I did at each place. I have
been working with the product intensely "or @A years and o""er a variety o" skills in
programming, networking, database, and help desk.
M!-rosoft E@-el
.icroso*t ,@cel
8rogram integration with excel, word, html, and email applications. -sed tools
such as "ormulas, data entry windows, charts, pivot tables, worksheetHworkbook
"unctions, dynamic data exchange, sorting, webueries, protection, goal7seeking,
scenarios, auditing, online collaboration through netmeeting, custom "ormatting o"
cells, multimedia =audioHvideo>, and macros. Created multi7level spreadsheet
applications.
5!sual 3as!- for Appl!-at!ons
@A years experience with visual basic and its macros. Bnowledge o" its several
hundred command structure. 8rogrammed applications using excel, access, and
word together with dynamic data exchange and object linking and embedding. -sed
/%*ditor to create "unctions and run them in macros.
Pla-es (or)ed'
Independent Consultant' CNe( 9or) Un!$ers!t*, MCID BKKK8present
Created spreadsheets using templates "or *xpense .tatement, 8urchase 0rder, ;sset $racking, Contact
'anagement, *vent 'anagement, Inventory Control, ,edger, 0rder *ntry, 1esource .cheduling, .ervice
Call 'anagement, and $ime and %illing. *stablished connectivity to .C,, D%9, and 0racle Databases
through 0D%C to import and export data. 'ade adjustments to existing spreadsheets to users
speci"ications. Created views and charts to improve readability. Integrated excel applications with the
internet using web publisher and 'icroso"t (rontpage.
C!t* Nat!onal 3an) BKK<8BKKK
(ull project li"e cycle including initial investigations with end users, interacting with department heads on
spreadsheet program reuirements, determining hardware and so"tware reuirements, creating "unctional
speci"ication and operator manuals, designing the application and supporting the program "or upgrades.
8rogrammed non7compliant applications in excel using visual basic "or applications during 59B project.
-sed /isual %asic to create custom methods and "ormulas, connect to external databases, run internal
macros, and display message dialog and input boxes. 8ublished spreadsheets as reports in the companySs
intranet. Created standardi?ed template upon which all applications were built.
Independent Consultant' CC.ase, 5!a-o&, #o-).eed Mart!n, Co&puter Asso-!atesD BKKF8
BKK<
'anaged spreadsheets, "ormulas, views and charts "or many in7house spreadsheet applications. *stablished
0D%D, DD*, and 0,* links to ;ccess and Word ;pplications. -sed email "unctionality to send reports
to users. 8er"ormed macro conversions "rom ,otus @797: and worked with "ile "ormats.
C.ase 3an)' BKK08BKKF
Co&pre.ens!$e Tools
to create, analy?e, and
share spreadsheets.
Eas!l* anal*Le data with
charts, 8ivot$able^
views, and graphs.
Create data8r!-.
spreadsheets with
automatic "ormatting.
Post data to the Web "or
Designed in7house applications using /isual %asic and *xcel. Connected to system databases.
Created employee identi"ication database using custom images. -sed run7time module to create stand7
alone applications.
Edu-at!on'
!o"stra -niversity @IDD7@II: Computer .cience 'ajor =EL credits>
<ew 5ork -niversity 9AAA 8roject 'anagement Courses
Certi*icate Training:
'icroso"t *xcel training in %eginner, Intermediate, ;dvanced, and /isual %asic "or ;pplications.
Introduction to Database $echnologies =%eginner, Intermediate, and ;dvanced>.
$ime 'anagement and interpersonal skills =Working with users in a computer environemt>
3oo)s.elf' =I have read the "ollowing books on excel programming>


1esume page @DL
7ichael %erasoli (;1+)29;3;0@9
C445 Perl5 6eritas5 E#c&ange/%indo0s 27735 LD.P5 "lac8berr-
7an$ companies are using similar strategies in the implementation and upgrade of their
<.change s$stems !ith the introduction of =00@, companies can more centrall$ configure
and administer their email s$stems, using 6torage Area Networ/ devices, or 6AN,s for short,
to /eep all of their email 5rom there the s$stem can be bro/en into storage groups
containing databases for each organiEational unit
" have an e.cellent /nowledge of <.change =000*=00@ architecture, (9A) protocol, !indows
=00@, 76%6, and Active 9irector$ " also have e.perience with large3scale global
implementation of <.change, and e.perience with application development and integration of
<.change with 8' and %I " have used )erl, Jscript, and 8'6cript to access automation
ob0ects to assist in s$stems administrations
"n m$ former positions, " have been involved in ma0or conversion pro0ects and am familiar
with most applications and platforms " have wor/ed all departments in the business
industr$, including financial, trading floor, legal, pa$roll, client services, business operations,
media, and e.ecutive management 9ere are some e#amples o, 0&at ) &a*e done 0it&
icroso,t E#c&ange:
At %hase 'an/ " was one of the developers of in3house applications 7ost of the wor/
was programming updates to e.isting s$stems, mostl$ written in %KK " am familiar with
the full pro0ect life c$cle, from initial investigation and s$stems anal$sis to writing
functional specifications and user manuals
At %it$ National 'an/ in 'everl$ #ills, %alifornia, " was involved in a migration pro0ect to
7icrosoft <.change -he product was more robust, offering not onl$ email services but
also the abilit$ to collaborate schedules between manager and emplo$ees -he pro0ect
involved e.porting post offices from various departments, and importing them, one b$
one, into the <.change s$stem -he rest was cop$ing mailbo.es, distribution lists, public
folders, messages, attachments, calendars, and addresses from the e.isting s$stem to
7icrosoft <.change 6erver
" am e.perienced wor/ing with large storage devices and management s$stems
4nowledge of clustering technologies, :A"9, mirroring and striping of dis/s, creating of
storage groups and adding policies to those groups, and disaster recover$
As a s$stems and networ/ administrator, " wrote scripts in )erl and 8bscript to perform
administrative tas/s and interact with web sites " have used )erl to perform s$stem
tas/s, manipulate data, and create options screens
" was also prepared to perform migrations from Novell Lroupwise and other mail
s$stems, and was able to parse data using m$ own source e.tractors if necessar$
"nstallation tas/s included reviewing proper planning considerations, setting up an
organiEation unit, administering 7icrosoft <.change 6erver, setting permissions, setting
up mailbo.es, configuring public folders, replicating public folders and director$
information, creating mailbo.es for Netware, (an 7anager, and !indows N- Users, and
6etting up 7icrosoft &utloo/ before proceeding with implementations
1esume page @DD
7aintenance tas/s included developing maintenance guidelines and procedures,
scheduling and trac/ing maintenance to ensure all reAuirements are met, documenting
completel$, using graphs to identif$ all the ma0or components in the environment, and
training administrators and users
7ore specificall$: 7aintain the information store, 8erif$ replicated director$ information,
Allocate information store resources, )erform bac/ups, 7ove mailbo.es and public
folders, %reate, modif$, and remove mailbo.es, %lean mailbo.es, %reate, modif$, and
remove e3mail addresses, and 7a/e batch changes to mailbo.es, distribution lists, and
custom recipients
7onitor server performance ma/ing sure it is optimiEed 7onitor message transfers b$
the message transfer agent (7-A), connectors, and gatewa$s to ensure messages are
routed appropriatel$ and to eliminate bottlenec/s 7onitor statistics for 7icrosoft
<.change 6erver components to ensure that server resources are being used
appropriatel$ 7onitor director$ and public folder replication to ensure that directories and
public folders are replicated and s$nchroniEed correctl$
6etting up appropriate hardware (memor$, processor, dis/ controllers, etc) %onfigured
dis/ for operating s$stem, a mirrored dis/ for transaction logs, and a striped set for the
information store and other components
-rained users so that the$ can send documents, spreadsheets, graphics, and other items
in e3mail to other usersM view items that are available in public foldersM or post items in
public folders so that other users can access them
9ere is t&e places ) &a*e 0or8ed:
)ndependent Consultant :2771-Present;5 6arious pro<ects at Loc8&eed artin5
Ladenburg 1&alman5 and local businesses supporting and upgrading t&eir s-stems5
de*eloping client-ser*er and internet based applications5 and pro*iding training and
support+
"nvolved in <.change 9eplo$ment, "nstalling <.change =000*0@ 6erver, %reating <.change
:ecipients, Using Active 9irector$ and <.change %onnectors, Using the !eb 6tore with
<.change, %onfiguring the "nformation 6tore and 6torage Lroups, %reating and 7anaging
:outing Lroups, 6etting Up the Active 9irector$ %onnector, !or/ing with the 67-)
%onnector, %onfiguring the >100 %onnector, and Using 7icrosoft 7ail %onnector for )%
Networ/s
Cit- =ational "an8 :1>>?-2771;5 Pro<ect anager ,or '2@5 support and de*elopment+
"nstalled 7icrosoft <.change server for use with &utloo/ %lient 6etup 6cheduling and
%alenders to collaborate managers with emplo$ees %onverted legac$ cc:7ail director$
information to <.change 6erver ;;
6iacom :1>>A-1>>?;5 =et0or8 engineer and support in =o*ell/=1/(=)B/=otes/.S/!77
en*ironment
1esume page @DI
<mail administrations and migrations Used mail connectors to e.change mail between
s$stems (lotus notes, msmail)"nvolved in networ/ migrations, application configurations,
database operations, and disaster recover$
C&ase "an8 :1>>7-1>>3;5 Cperations anager and .pplication De*eloper ,or
(=)B/=1/=o*ell/=otes5 and ain,rame en*ironment+
Administrations of 76mail, (otus ccmail, and 7icrosoft <.change 6etup user accounts,
modified post office groups, and performed e.porting of information for migrations (earned
how to set up and configure <.change 6erver sites, servers, mailbo.es, and connectors in a
clustered environment
"n between these full time positions " wor/ed as a consultant at Loc8&eed artin, %arner
"rot&ers, and =e0 'or8 (ni*ersit- All the places " wor/ed had ver$ similar environments
and " did the same t$pe of wor/, serving as a developer, networ/, database, and s$stems
administrator at each, highlighting the 7ainframe, UN">, Novell, (otus Notes, and !indows
environments
" still contact m$ previous emplo$ers and the$ are alwa$s happ$ to wor/ with me when wor/
is available " am fairl$ well educated, having attended %haminade #igh 6chool and #ofstra
Universit$ " currentl$ have 112 credits
-hat is about all of it " can tal/ e.tensivel$ about what "Hve done and " am loo/ing for an
opportunit$ to /eep current with all m$ s/ills ("Hm sure "Hm leaving something out)
-han/ $ou again for $our time and interest " am reall$ loo/ing for a good full time position and
having wor/ed with man$ environments before " see m$self as a good fit for the position
1esume page @IA

Help %es) Resu&e
.ichael Cerasoli
G@ 1oosevelt ;venue
'assapeua 8ark, <5 @@LE9
=G@E>IIE7EF9A ;sk "or ;lison
'cerasoliYyahoo.com
%ear e&plo*er'
$hank you "or giving me the opportunity to send this resume to you.
Why do I want to work "or your company)
I have worked at some major corporations and have done a lot o" support work and "eel I
would be a good asset to your organi?ation. I am looking "or a good "ull time position at
a place that is important.
Appl!-at!ons support' learned how to setup, con"igure, maintain and use all o" a
companySs applications, speci"ically 'icroso"t 0""ice. 'y skills range "rom mail
merges in 'icroso"t Word to writing complex "ormulas in *xcel. I can setup a database
in ;ccess, created a presentation in 8owerpoint, etc. I am also "amiliar with many other
business applications2 Wordper"ect, Calendar Creator, (ile'aker8ro, and others.
%es)top Support' includes *mail =ccmail, msexchange, msmail>, <ovell, <$
administrations, ,otus <otes, and applications such as '.0((IC*, :9LA emulations,
.cheduling and Calendar programs, and other desktop and client server applications.
S*ste& Ad&!n!strat!ons' include <ovell =syscon, nwadmin, pconsole, apps, groups,
etc>, <$ =user admin, groups, printers, rights, etc.>, 'ain"rame =CIC., <etview, ;.HFAA
JD *dwards>, and -<I+ =.olaris, .un, !8, ;I+, .ystem/>.
I was the ;pplication specialist and support person when I worked with the 5ear 9AAA
project at City <ational %ank in %everly !ills, C;.
;s an employee with your organi?ation, I would bring a "ocus on uality and ease o" use
to your clients systems. (urthermore, I work well with others, and I am experienced in
making mission7critical decisions. ;s "ar as the computer industry goes, I am a
complete package and o""er a variety o" experience.
I look "orward to hearing "rom you and thank you "or your consideration.
.incerely,
%ic/ae! Ceraso!i
'ichael Cerasoli
1esume page @I@
E@per!en-e
;0008Present N9U, S.!eld Inst!tute, MCI
#e$el II Support Call 5olu&e' B08B/ -alls+da*
.upported desktop applications2 '.0((IC*, Wordper"ect, ccmail, outlook, etc.
<$, <ovell, and -<I+ administration o" user idSs groups, and printers
8C .upport including device drivers, application setup, and standardi?ing desktop
Spe-!al Pro,e-ts' Desktop 8C and server upgrades
BKK<8;000 C!t* Nat!onal 3an) 3e$erl* H!lls, CA
%es)top Support Call 5olu&e' ;/8/0 -alls+da*
'icroso"t Word 'ail 'erges, 'acros, Designed Company $emplates, *xcel 'acros, (ormulas, etc.
-pgrades and support o" ,aptops, 8cSs, and <etworks. Installed ;pplications through imaging
so"tware and <ovell ;pplication ,auncher. .erver ;dministrations =<ovell and <$>. Converted email
"rom ccmail to '.*xchange and 0utlook.
Spe-!al Pro,e-ts' 5ear 9AAA project involved calling every department within the bank and gathering
all the applications used. Interacted with departments heads and end users to understand program
"unctionality.
BKK/8BKK< Consultant Ne( 9or), N9
C5!a-o&, Co&puter Asso-!ates, C.aseD
%es)top Support Call 5olu&e I08B;/ -alls+da*
.upported !elp Desk *nvironment o" 9GAAO users. ;pplication support including '.0((IC*, :9LA,
<otes, /% applications, and numerous desktop applications.
.ystem ;dmin <ovell ;pplication ,auncher, .ystem ,ogin .cripts, .yscon, capture, printers.
(ull network responsibilities consisting o" ,;< 'anagement, *mail admin =ccmail, 'smail, <otes>,
,otus <otes ;dministration, -ser .upport, Disaster 1ecovery, -pgrades and $echnical Documentation.
Interacted with all levels o" management in support and project decisions. 'ade recommendations "or
desired topologies, development strategies, and implementation plans.
Desktop con"iguration and .upport o" Windows IG, ID, <$ and Windows 9AAA beta.
'.'ail, *xchange and CC7mail administrations. ;pplication setup using .ystem 'anagement .erver
and <ovell ;pplication ,auncher.
$rained workers in support and administration "or <$HIG <ovell environment. 'onitored work and
progress.
Spe-!al Pro,e-ts' Con"iguration and support o" 8C's, ,aptops, <etwork Cards, and peripherals. .erver
'igrations and workstation con"igurationHupgrades.
BKK08BKK< CHASE H!-)s$!lle, N9
User Support and Ad&!n!strat!ons Call 5olu&e' I08B;/ -alls+da*
.upport o" %anking applications and desktop environment.
-ser support in !icksville and <5C locations. ;pplication .upport, !ardware =8C's, printers, etc.>
Integrated Windows, -<I+, and 'ain"rame systems into client7server applications.
<ovell and -<I+ administrations including Desktop .upport. .ome main"rame CIC. and <etview
support.
Interacted with departmental heads and end7users to understand programming needs.
(amiliarity with Chase applications and procedures.
1esume page @I9
'ichael Cerasoli

mailto2mcerasoliYyahoo.com
=G@E>LIG7GA:I
$he "ollowing resume "ocuses on my experience with !87-+, lists the places ISve worked, and tells a brie"
description o" what I did at each place. I have been working with -<I+7based systems "or @A years and
o""er a variety o" skills in programming, networking, database, and help desk.
HP8U= CHe(lett Pa-)ard UNI=D
Systems +dministrations
$he .ystem ;dministration -tility =SAM>, Device ;ddresses and .pecial (iles, .ystem .tartup and
.hutdown, 1ecogni?ed startup seuence =boot, startup,and shutdown>, 'anaged and monitored user
accounts through command prompt and .;', con"igured login and .pro"ile scripts, Implemented "ile
system concepts such as disk partitions and disk monitoring, disk partitions, setting swap space, checking
and "reeing up resources. Job .cheduling through cron"ile to schedule programs "or repetitive invocation
=such as backups>. %acked -p (ile .ystems, setup an automated backup, and recovered "iles using
command prompt and .;'.
%e$elop&ent, %atabase, and Net(or)!n"
%asic <etwork Con"iguration o" ,ocal and Wide area network, Internet protocol=$C8HI8>, /iewing and
setting "undamental network values, resolving hostnames, and <(.. 'onitoring and $roubleshooting !87
-+ <etworks2 -sed <etwork troubleshooting tools, monitored network connectivity, routing in"ormation,
<(. resources, and potential network problems. .ystem 8er"ormance 'onitoring included checking
memory status and maintaining existing per"ormance monitoring scripts. 8rinters and 8lotters2 worked
with the spooling system using operator spooler commands, job and ueue commands, ,8 scheduler
control, and printer parameter control. Database and development: installations, troubleshooting, backups,
and code maintenance.
1esume page @I:
Pla-es (or)ed'
Independent Consultant' CNe( 9or) Un!$ers!t*, MCID BKKK8present
S*ste&s Ad&!n!strator CHP, AI=D
C programming, Database installation and maintenance, <etworking. !ost con"igurations "iles =resolve "or
D<., internet, etc>. Daily administrations o" servers included2 (ile and user management, 8rocess
monitoring =ps, kill>, backups, and administrations through !87.;'. .etup printing through lpd, spool,
uucppublic, and tcpip. .ystem 8er"ormance 'onitoring and ;dministration 1oles. *stablished
connectivity to databases through .C,, 0D%C, perl, and $C8HI8. Development included code maintence
o" C applications =:AA,AAA lines o" code>. Coded and maintained existing shell scripts. Wrote embedded
sl applications to create management reports, accessing servers through rsh scripts.
C!t* Nat!onal 3an) BKK<8BKKK
S*ste&s Ad&!n!strator
Enterpr!se &ana"e&ent !n-lud!n" de-!s!on support, des)top &ana"e&ent, e8bus!ness, "lobal
enterpr!se &ana"er, e$aluat!n" !t read!ness, and ser$!-e le$el &ana"e&ent6 Net(or) pro,e-ts'
net(or) up"rades !n-lud!n" C!s-o Routers, -at/ -abl!n", and p- setup+-onf!" for B<00 users6 NIC
-ards, ser$ers, (or)stat!ons, appl!-at!on support, user+"roups, et-6 Full pro,e-t l!fe -*-le !n-lud!n"
!n!t!al !n$est!"at!ons (!t. end users, !ntera-t!n" (!t. depart&ent .eads on pro,e-t reEu!re&ents,
deter&!n!n" .ard(are and soft(are reEu!re&ents, -reat!n" fun-t!onal spe-!f!-at!on and operator
&anuals, des!"n!n" strate"!es and perfor&!n" up"rades6
Independent Consultant' CC.ase, 5!a-o&, #o-).eed Mart!n, Co&puter Asso-!atesD BKKF8
BKK<
S*ste&s Ad&!n!strator CHP, Sun, AI=D
<etwork ;dmin !87-+. ;pplication server development =Ingres, .ybaseH.C,>, <etwork design =!8
.witches, CatG cabling, (iberoptic, $@>. .o"tware and patch installation. Changing kernel parameters.
;dding and removing printers. Documentation o" system procedures and applications. .upported various
market data applications. 'onitoring disk and cpu usage. 8rovided technical services "or networks,
databases, programmers, and desktop.
C.ase 3an)' BKK08BKKF
S*ste&s Ad&!nstrator CHP, AI=, S*ste& 5D
(ull7time systems administrator, dba, and developer. 1esponsible "or 9GA user hp7ux system running
several banking applications. .etup user accounts, printers, terminals=$C8HI8 and 6etty>, and applications.
.upported all hardware. BermitHWermit "ile trans"ers. *xported databases to "lat "iles "or conversions to
.ybase systems. (ull 8roject ,i"e Cycle involved with writing o" new applications, upgrading existing, and
installing new databases. 'aintained existing shell scripts with some development involved. Wrote
embedded sl scripts to monitor systems and create reports "or management. <etwork and Internet
support.
Edu-at!on'
!o"stra -niversity @IDD7@II: Computer .cience 'ajor =EL credits>
<ew 5ork -niversity 9AAA 8roject 'anagement Courses
Certi*icate Training:
!87-nix ;dministrations I.A@
Introduction to Database $echnologies =%eginner, Intermediate, and ;dvanced>.
$ime 'anagement and interpersonal skills =Working with users in a computer environemt>
3oo)s.elf' =I have read the "ollowing books on !87-+>

1esume page @IF
Here !s t.e bas!-s for HP8U=' CHP8SAM !n-ludes &ost ut!l!t!esD
3as!- -o&&ands' login=su>, passwd, date, cal, man, logout
S.ells' %ourne, Born, C7.hell, $7.hell and %ash. ;ll o" these support both "oreground and background
processes, pipes, "ilters, inputHoutput redirection and other similar standard "eatures o" -nix
Most -o&&on2 ls, grep, wc, redirectors pipes and "ilters, ps, go tutorial, pwd, cd, chmod, umask, touch, ln,
"ile, nohup, X, kill, grep, cmp, di"", sed, sort, envHsetenv
Net(or)!n"' nslookup to get a machines named address and ip number, rlogin to log into a remote
maching, remsh to execute a command on a remote maching, rcp to remote copy, and "tp to communicate
and get and put "iles remotely. 1users to view the users on the network, "inger to get in"ormation on them,
mailx to send mail and _commands, lpstat to view printers on the network
Mana"e!n" F!les and %!re-tor!es' uota to get capacity o" disk, du to list space, tar and compress to "ree
up space, "ind to search "or "iles
$he C .hell2 echo to display shell variables =precede with M. *x. *cho Mvariable>, rehash, alias, history.
HetcHcsh.cshrc and HetcHcsh.login are the cshell startup "iles and can be edited.
*macs, vi.
1esume page @IG
I am certified in IB e!commerce and development"#
M!-.ael Cerasol! C/BHDII;8<;F<
$he "ollowing resume "ocuses on my experience with developing internet applications, lists the places ISve
worked, and tells a brie" description o" what I did at each place. I have been working with internet
technologies "or @A years and o""er a variety o" skills in programming, networking, database, and help desk.
I am experienced in development with I%' merchant server =Websphere>, ,otus <otes 'erchant .erver,
(lash, Dreamweaver, (ront8age, and Cold (usion.
HTM#, PER#, CGI, COM, COR3A, E3SPHERE, A%O, =M#, PHP, PGP, 53, CMM, F#ASH
Internet %e$eloper
3us!ness Appl!-at!ons
;bility to create complete e7commerce sites in a "ull project ,i"e Cycle. Developed
applications using custom developed objects such as password scripts supporting multiple
logins and encryption, clocksHcalendarsHtimers, message and screen scrolling "unctions.
(orm Controls2 input, text, button, reset, submit. 8opup Windows and banners, drop
down menus and combo list boxes, custom cursors, 0penHclose windows. 'ath
"unctions include counters, calculators, data sorters, word count, and number converters.
Created search engines to view site details. $ext e""ects include2 %ackwards, "ly7in
e""ect, neon, and ?ooming e""ect. Created scrolling text "or status bars. Created multiple7
choice ui? sites with grading. -sed cookies to display number o" times a user has
visited a page, and to remember and display their name. *nabled print "unctions "rom
within web site.
Platfor& Inte"rat!on C2a$a Net(or) Pro"ra&&!n"D
%eing a plat"orm7independent application, java is being used to merge legacy systems
together through a common api. I have spent years researching these technologies and
can assist in implementing them. %rowser capabilities include detection, draggable
objects, mouse rollover e""ects, page transition e""ects2 bars, checkerboards, strips, wipe,
box, circle, dissolve, blend. *stablished page redirectors depending on users operating
system and browser type, screen resolution type, ip address, and users past history o" sites
visited. Image e""ects include opacity=transparency>, random and "ading background
images, photo slider, image slideshow, and preloading images.
%atabase -onne-t!$!t*
;bility to connect to mult7plat"orm, multi7vendor database systems. .upport database
and design "ront7end accessible through the internet. .C, .erver, 0racle, .ybase,
I<61*., ;ccess, (ilemaker, and do?ens o" third party databases. Java and .C,, JD%C
and other database integration techniues =0D%C, perl, cgi, 8!8>, dynamic .C,, stored
procedures, database transaction management, security, load balancing, "ailover, research
o" %,0%s and multimedia :7tier architectures with 1'I or C01%;, and worked with
graphical databases. -sed mso""ice, html, and java based tools to create and publish
dynamic charts on the web "rom odbcHjdbc databases.
E8-o&&er-e s*ste&s
$rained by I%' in development o" e7commerce sites including shopping carts, catalog,
and user sign7on.
Developed applications using Websphere, ,otus <otes, -<I+, and 'icroso"t plat"orms
to connect to databases and create "ront7end "orms. Created numerous sites using
1esume page @IE
business objects, graphics, animation, and sound. Implemented xml, perlHcgi, "or use in
database connectivity and "orm generation.
S*ste&s Ad&!n!strat!ons
;bility to install, con"igure, and upgrade systems on multiple plat"orms2 Windows,
-<I+, ;I+, .ystem/, .olaris, !8, 1ed!at, <ovell, and 'ain"rame. 8olicy, -ser and
6roup con"igurations at all application and system levels. .ystem maintenance
including storage, memory, and hardware upgrades. $C8HI8, networking, database
administrations, and application support. Documentation on all levels.
I am certified in IB e!commerce and development"#
Pla-es (or)ed'
Independent Consultant' BKKK8present
C5!a-o&, #o-).eed Mart!n, Co&puter Asso-!ates, Ne( 9or) Un!$ers!t*, MCI, arner 3rosD
8rogrammed applications to gather static and live in"ormation "rom uotron and "act set
data "eed programs. Created algorithms to project "orecast in"ormation "or investment
bankers. Downloaded news and company statistics. Developed internet applications at
http2HHwww.nhl.com.
Created applications "or *xpense .tatement, 8urchase 0rder, ;sset $racking, Contact
'anagement, *vent 'anagement, Inventory Control, ,edger, 0rder *ntry, 1esource
.cheduling, .ervice Call 'anagement, and $ime and %illing. *stablished connectivity
to .C,, D%9, and 0racle Databases through 0D%C to import and export data. 'ade
adjustments to existing spreadsheets to users speci"ications. Created views and charts to
improve readability. Integrated applications with the internet using Java, +', and
'icroso"t (rontpage. Developed website at http2HHwww.nyu.edu in html, xml, and "lash.
C!t* Nat!onal 3an) BKK<8BKKK
Designed applications "or investment banking division and supported their
networkingHapplicationHdatabase environment. (ull project li"e cycle including initial
investigations with end users, interacting with department heads on spreadsheet program
reuirements, determining hardware and so"tware reuirements, creating "unctional
speci"ication and operator manuals, designing the application and supporting the program
"or upgrades. 8rogrammed non7compliant applications during 59B project.
-sed !tml, Java, +',, 'icroso"t ;ccess and /isual %asic to create custom methods
and "ormulas, connect to external databases, run internal macros, and display message
dialog and input boxes. 8ublished spreadsheets as reports in the companySs intranet.
Created standardi?ed template upon which all applications were built. Developed
internet site at http2HHwww.cityntl.com
C.ase 3an)' BKK08BKK<
Designed in7house applications using /isual COO. Connected to system databases.
1esume page @IL
Created employee identi"ication database using custom images. -sed run7time module to
create stand7alone applications. .upported trading "loor at 9LA 8ark ;venue, which
included -<I+, <ovell, Windows and 'ain"rame administrations, as well as hundreds o"
"inancial applications.
Edu-at!on'
!o"stra -niversity @IDD7@II: Computer .cience 'ajor =EL credits>
<ew 5ork -niversity 9AAA 8roject 'anagement Courses
Certi*icate Training:
I3M Mer-.ant Ser$er Cebsp.ereD
'icroso"t Java training in %eginner, Intermediate, ;dvanced
Introduction to Database $echnologies =%eginner, Intermediate, and ;dvanced>.
$ime 'anagement and interpersonal skills =Working with users in a computer
environment>
1esume page @ID
'ichael Cerasoli
mcerasoliYyahoo.com
=G@E>IIE7EF9A ;sk "or ;lison
$he "ollowing resume "ocuses on my experience with developing java applications, lists
the places ISve worked, and tells a brie" description o" what I did at each place. I have
been working with internet technologies "or @A years and o""er a variety o" skills in
programming, networking, database, and help desk.
2a$a %e$eloper
;usiness +pplications
Developed applications using custom developed objects such as password scripts
supporting multiple logins and encryption, clocksHcalendarsHtimers, message and screen
scrolling "unctions. (orm Controls2 input, text, button, reset, submit. 8opup Windows
and banners, drop down menus and combo list boxes, custom cursors, 0penHclose
windows. 'ath "unctions include counters, calculators, data sorters, word count, and
number converters. Created search engines to view site details. $ext e""ects include2
%ackwards, "ly7in e""ect, neon, and ?ooming e""ect. Created scrolling text "or status
bars. Created multiple7choice ui? sites with grading. -sed cookies to display number
o" times a user has visited a page, and to remember and display their name. *nabled print
"unctions "rom within web site. I* capabilities include draggable objects, mouse rollover
e""ects, page transition e""ects2 bars, checkerboards, strips, wipe, box, circle, dissolve,
blend. *stablished page redirectors depending on users operating system and browser
type, screen resolution type, ip address, and users past history o" sites visited. Image
e""ects include opacity=transparency>, random and "ading background images, photo
slider, image slideshow, and preloading images.
%atabase -onne-t!$!t*
Ab!l!t* to -onne-t to &ult8platfor&, &ult!8$endor database s*ste&s6 Support database and
des!"n front8end a--ess!ble t.rou". t.e !nternet6 SJ# Ser$er, Ora-le, S*base, INGRES,
A--ess, F!le&a)er, and doLens of t.!rd part* databases6 2a$a and SJ#, 2%3C and ot.er
database !nte"rat!on te-.n!Eues CO%3C, perl, -"!, PHPD, d*na&!- SJ#, stored pro-edures,
database transa-t!on &ana"e&ent, se-ur!t*, load balan-!n", fa!lo$er, resear-. of 3#O3s
and &ult!&ed!a F8t!er ar-.!te-tures (!t. RMI or COR3A, and (or)ed (!t. "rap.!-al
databases6 Used ,a$a based tools to -reate and publ!s. d*na&!- -.arts on t.e (eb fro&
odb-+,db- databases6
Platfor& Inte"rat!on C2a$a Net(or) Pro"ra&&!n"D
3e!n" a platfor&8!ndependent appl!-at!on, ,a$a !s be!n" used to &er"e le"a-* s*ste&s
to"et.er t.rou". a -o&&on ap!6 I .a$e been resear-.!n" t.ese te-.nolo"!es and -an ass!st
!n !&ple&ent!n" t.e&6
Pla-es (or)ed'
Independent Consultant' CNe( 9or) Un!$ers!t*, MCID
2a$a
Flas.
=M#
PHP
HTM#
%HTM#
ASP
1esume page @II
BKKK8present
Created applications "or *xpense .tatement, 8urchase 0rder, ;sset $racking, Contact
'anagement, *vent 'anagement, Inventory Control, ,edger, 0rder *ntry, 1esource
.cheduling, .ervice Call 'anagement, and $ime and %illing. *stablished connectivity
to .C,, D%9, and 0racle Databases through 0D%C to import and export data. 'ade
adjustments to existing spreadsheets to users speci"ications. Created views and charts to
improve readability. Integrated applications with the internet using Java, +', and
'icroso"t (rontpage.
C!t* Nat!onal 3an) BKK<8BKKK
Designed applications "or investment banking division and supported their
networkingHapplicationHdatabase environment. (ull project li"e cycle including initial
investigations with end users, interacting with department heads on spreadsheet program
reuirements, determining hardware and so"tware reuirements, creating "unctional
speci"ication and operator manuals, designing the application and supporting the program
"or upgrades. 8rogrammed non7compliant applications in excel using visual basic "or
applications during 59B project. -sed Java, +',, and /isual %asic to create custom
methods and "ormulas, connect to external databases, run internal macros, and display
message dialog and input boxes. 8ublished spreadsheets as reports in the companySs
intranet. Created standardi?ed template upon which all applications were built.
Independent Consultant' CC.ase, 5!a-o&, #o-).eed Mart!n, Co&puter
Asso-!atesD BKKF8BKK<
8rogrammed applications using visual basic and mso""ice to gather static and live
in"ormation "rom uotron and "act set data "eed programs. Created algorithms to project
"orecast in"ormation "or investment bankers. Downloaded news and company statistics.
C.ase 3an)' BKK08BKKF
Designed in7house applications using /isual COO. Connected to system databases.
Created employee identi"ication database using custom images. -sed run7time module to
create stand7alone applications.
Edu-at!on'
!o"stra -niversity @IDD7@II: Computer .cience 'ajor =EL credits>
<ew 5ork -niversity 9AAA 8roject 'anagement Courses
Certi*icate Training:
'icroso"t Java training in %eginner, Intermediate, ;dvanced
Introduction to Database $echnologies =%eginner, Intermediate, and ;dvanced>.
$ime 'anagement and interpersonal skills =Working with users in a computer
environemt>
3oo)s.elf' =I have read the "ollowing books on development>

1esume page 9AA
'ichael Cerasoli
mcerasoliYyahoo.com
=G@E>IIE7EF9A ;sk "or ;lison
$he "ollowing resume "ocuses on my experience with developing java applications, lists
the places ISve worked, and tells a brie" description o" what I did at each place. I have
been working with internet technologies "or @A years and o""er a variety o" skills in
programming, networking, database, and help desk.
2a$a %e$eloper
;usiness +pplications
Developed applications using custom developed objects such as password scripts
supporting multiple logins and encryption, clocksHcalendarsHtimers, message and screen
scrolling "unctions. (orm Controls2 input, text, button, reset, submit. 8opup Windows
and banners, drop down menus and combo list boxes, custom cursors, 0penHclose
windows. 'ath "unctions include counters, calculators, data sorters, word count, and
number converters. Created search engines to view site details. $ext e""ects include2
%ackwards, "ly7in e""ect, neon, and ?ooming e""ect. Created scrolling text "or status
bars. Created multiple7choice ui? sites with grading. -sed cookies to display number
o" times a user has visited a page, and to remember and display their name. *nabled print
"unctions "rom within web site. I* capabilities include draggable objects, mouse rollover
e""ects, page transition e""ects2 bars, checkerboards, strips, wipe, box, circle, dissolve,
blend. *stablished page redirectors depending on users operating system and browser
type, screen resolution type, ip address, and users past history o" sites visited. Image
e""ects include opacity=transparency>, random and "ading background images, photo
slider, image slideshow, and preloading images.
%atabase -onne-t!$!t*
Ab!l!t* to -onne-t to &ult8platfor&, &ult!8$endor database s*ste&s6 Support database and
des!"n front8end a--ess!ble t.rou". t.e !nternet6 SJ# Ser$er, Ora-le, S*base, INGRES,
A--ess, F!le&a)er, and doLens of t.!rd part* databases6 2a$a and SJ#, 2%3C and ot.er
database !nte"rat!on te-.n!Eues CO%3C, perl, -"!, PHPD, d*na&!- SJ#, stored pro-edures,
database transa-t!on &ana"e&ent, se-ur!t*, load balan-!n", fa!lo$er, resear-. of 3#O3s
and &ult!&ed!a F8t!er ar-.!te-tures (!t. RMI or COR3A, and (or)ed (!t. "rap.!-al
databases6 Used ,a$a based tools to -reate and publ!s. d*na&!- -.arts on t.e (eb fro&
odb-+,db- databases6
Platfor& Inte"rat!on C2a$a Net(or) Pro"ra&&!n"D
3e!n" a platfor&8!ndependent appl!-at!on, ,a$a !s be!n" used to &er"e le"a-* s*ste&s
to"et.er t.rou". a -o&&on ap!6 I .a$e been resear-.!n" t.ese te-.nolo"!es and -an ass!st
!n !&ple&ent!n" t.e&6
Pla-es (or)ed'
Independent Consultant' CNe( 9or) Un!$ers!t*, MCID
2a$a
Flas.
=M#
PHP
HTM#
%HTM#
ASP
1esume page 9A@
BKKK8present
Created applications "or *xpense .tatement, 8urchase 0rder, ;sset $racking, Contact
'anagement, *vent 'anagement, Inventory Control, ,edger, 0rder *ntry, 1esource
.cheduling, .ervice Call 'anagement, and $ime and %illing. *stablished connectivity
to .C,, D%9, and 0racle Databases through 0D%C to import and export data. 'ade
adjustments to existing spreadsheets to users speci"ications. Created views and charts to
improve readability. Integrated applications with the internet using Java, +', and
'icroso"t (rontpage.
C!t* Nat!onal 3an) BKK<8BKKK
Designed applications "or investment banking division and supported their
networkingHapplicationHdatabase environment. (ull project li"e cycle including initial
investigations with end users, interacting with department heads on spreadsheet program
reuirements, determining hardware and so"tware reuirements, creating "unctional
speci"ication and operator manuals, designing the application and supporting the program
"or upgrades. 8rogrammed non7compliant applications in excel using visual basic "or
applications during 59B project. -sed Java, +',, and /isual %asic to create custom
methods and "ormulas, connect to external databases, run internal macros, and display
message dialog and input boxes. 8ublished spreadsheets as reports in the companySs
intranet. Created standardi?ed template upon which all applications were built.
Independent Consultant' CC.ase, 5!a-o&, #o-).eed Mart!n, Co&puter
Asso-!atesD BKKF8BKK<
8rogrammed applications using visual basic and mso""ice to gather static and live
in"ormation "rom uotron and "act set data "eed programs. Created algorithms to project
"orecast in"ormation "or investment bankers. Downloaded news and company statistics.
C.ase 3an)' BKK08BKKF
Designed in7house applications using /isual COO. Connected to system databases.
Created employee identi"ication database using custom images. -sed run7time module to
create stand7alone applications.
Edu-at!on'
!o"stra -niversity @IDD7@II: Computer .cience 'ajor =EL credits>
<ew 5ork -niversity 9AAA 8roject 'anagement Courses
Certi*icate Training:
'icroso"t Java training in %eginner, Intermediate, ;dvanced
Introduction to Database $echnologies =%eginner, Intermediate, and ;dvanced>.
$ime 'anagement and interpersonal skills =Working with users in a computer
environemt>
3oo)s.elf' =I have read the "ollowing books on development>

1esume page 9A9
J.B. Consulting
A Tec/no!o&, Gro". Co+.an,
=G@E>FL:7:9@L
0ur $echnology 6roup represents the very best in people, processes and ideas "or
$echnology .olutions across the Corporate *nterprise.
=G@E>LIG7GA:I 1*.-'*
MICHAE# CERASO#I
O$er$!e( 'ichael o""ers @A years o" Industry experience with emphasis in <etwork ;dministrations,
Internet, and Desktop ;pplications. I have setup and maintained large networks and am
"amiliar with many corporate environments.
Edu-at!on Hofstra Un!$ers!t*, Nassau Co&&un!t* Colle"e, Cert!f!ed C Pro"ra&&er
E@per!en-e
Su&&ar* ;pplicant has
been trained
and has
experience in
the "ollowing
areas2
<ovell F.+ H G. + and 'icroso"t Windows 9AAA H
<$ Workstation. =;lso Citrix ;pplications>
8rogramming with 0""ice IL H9AAA, .C,, ;ccess,
'.8roject
Bnowledge o" Internet technologies, WWW,
Certi"icates, 8BI. ($8, D<., and $*,<*$. =-<I+
and <$>. II., !tml, Dhtml, +',, ,D;8.
Windows <$ Internals2 D;0, C0', D,, used in
programming, server, and internet technologies.
*xperience with Win Install, WI.*, Win %atch,
8erl .cript, /% .cript, and 'icroso"t .cripting
host.
Bnowledge o" hundreds o" generic and in7house
applications in banking, payroll, human resources,
market data and data "eed, and corporate
environments.
$echnical writing o" application programming and
operator manuals, lan speci"ications, project
details, and troubleshooting manuals.
E@per!en-e
H!".l!".ts

0<+KK 8 Present
Independent Consult!n", In-, Ne( 9or), N9
<ew 5ork -niversity, .hield Institute, 'CI
Net(or) Ad&!n!strat!ons
-pgraded computers and networks to <ovell and Windows. -pgraded network cabling in
o""ice locations to catG. 0rdered installations o" $@ <etworks and recon"igured cisco
routers. ;ll protocal considerations including D!C8, WI<., and $C8HI8. -pgraded
existing Citrix server to new version. Created standardi?ed desktop image and rolled out
pcSs to locations. .etup .l.erver 9AAA to connect to legacy system databases.
;dministrations included user idSs, groups and policies, and backups. .etup company
intranet. Desktop .upport.
En$!ron&ent' No$ell, !ndo(s ;000, NT, SElSer$er, C!s-o, Cat/, C!tr!@6

BKK< 8 BKKK

C!t* Nat!onal 3an), 3e$erl* H!lls, CA
1esume page 9AF
;dministrations o" <ovell and Windows <$ .ervers. .etup 'icroso"t *xchange
server and user accounts, .l.erver, and Internet In"ormation .erver. Con"igured
8roxy and (irewall to "ilter internet. <etwork -pgrades included .ervers, !ubs,
Cisco FAAA series routers, and computers. Created standardi?ed desktop. -pgraded
<ovell .ervers to <$F.A. Created 8DC and %DC domain controllers. -sed
$C8H<etbui as protocols. -ser account creation, groups and policies, printers, and
synchroni?ations databases. Desktop .upport.
En$!ron&ent' NT, SJ#Ser$er <, MSE=CHANGE
BKKF 8 BKK<

C.ase, 5!a-o&, Co&puter Asso-!ates, #o-).eed Mart!n 4 Ne(
9or)
+pplication Server Support
Installation and maintenance o" <ovell and <$ applications servers. Integration o" <$,
<ovell, -<I+, and ,egacy .ystems. .etup 0D%C and administered multiple databases
.C,, I<61*., D%9, and ,otus <otes systems on multi7plat"orm systems Bnowledge o"
administrations including <$, .C,.erver based systems. Desktop support o" applications2
'.0((IC*, Wordper"ect, ,otus <otes, 'arket data systems, etc. (ull network
responsibilities consisting o" ,;< 'anagement, *mail admin =ccmail, 'smail, <otes>,
-ser 'anagement =passwordsHgroupsHdomains>, -ser .upport, Disaster 1ecovery,
-pgrades and $echnical Documentation. 9GAA userH:AA server environment.
En$!ron&ent' NT, No$ell, UNI=
BKK0 8 BKKF

C.ase 3an), Ne( 9or), N9
Systems +dministrator

.ystem ;dministrations, <etworking, and desktop support o"
<$H<ovellH-nix environment. :AA user environment at di""erent locations.
-ser accounts, printers, groups, and integration o" di""erent operating
systems. Database administrations o" .C,, .ybase, and I<61*. servers.
'.0((IC* development in *xcel, ;ccess, and '.Word.
En$!ron&ent' UNI=, NT, No$ell, SJ#, S*base, %3;
1esume page 9AG
'ichael Cerasoli
http2HHwww.geocities.comHmcerasoli
=G@E> LIG7GA:I
,otus <otes <ovell 'icroso"t -<I+ Citrix .C,.erver ;.HFAA COO
8owerbuilder
;pplicant presents a solid background in management, development, database, and
networking =i.e., 0perations, Data Center, .ystem .upport, ;pplication .upport, Change
'anagement, 8roblem 'anagement, 8roject 'anagement, etc.>, strong problem solving
abilities, excellent communication skills, extensive experience in technical consulting,
knowledge o" operations, and the ability to inter"ace e""ectively with diverse clients and
management.
I have been working with ,otus <otes since version :.A and have extensive knowlege o"
all its products.
I have also presented ,otus <otes as solutions to companies and worked at a seminar at
the Jacob Javits Center. I have been a ,otus <otes %usiness partner through several
companies.
Ad&!n!strat!on
Installat!on and setup'
pc's with <otes Workstation client and connected to the ,;< directoy with cables or
remotely via a modem.
laptop remote workstations to access Domino servers through a modem and a dial7up
telephone line.
Domino servers to store databases "or and provide services such as mail routing and
replication to both <otes users and other Domino servers.
<etwork "ile serves to manage network tra""ic and print devices.
proxy server to reside betweet the ,;< and the Internet, providing a "ilter and cache
service "or incoming and outgoing in"ormation. ;lso added virus scanning so"tware to
the proxy ="irewall>.
1outer andHor bridge to connect ,;<'s together into one network.
Wide ;rea <etwork =W;<> using telephone lines, leased lines to connect devices into
the network.
internet connectivity using domino server.
Web to make collections o" documents accessible over the internet.
databases and established security.
1esponsible "or creating, deleting, and moving o" documents.
%atabase
Creation, copying, moving, deleting, and repairing o" <otes databases
'anagement o" Client $racking database to track activity between company and its
customers and prospects, 6roup Discussions workgroups "or departments to
communicate ideas, designs, projects, and recent developments, 'ail to provide
1esume page 9AE
electronic mail capabilities, and an ;ddress book to create lists o" groups, department
names, and individual names o" people to whom mail is sent to.
.etup indexes on databases to provide "ull text search capabilities. .cheduled indexes to
reprocess periodically.
-sed search bar to per"orm "ull text searches on database to retrieve speci"ic in"ormation
"or customers.
%e$elop&ent
Developed work"low application using <otes and third party development tools
Developed internet accessible applications
-sed <otes 8ump to connect to databases using 0D%C
Installed and Con"igured <otes Imageing servers.
.etup <otes 'erchant .ervers "or ecommerce and installed web templates.
Pla-es (or)ed'
@III78resent2 ,ockheed 'artin, Warner %ros.., <ew 5ork -niversity, .hield Institute,
'CI WorldCom2 -<I+ operations, Web Development, Database ;dministrations,
<etwork ;dministrations, and customer support. 1esearch ;nalysis o" technologies,
systems analysis, and application development.
City <ational %ank2 @IIL7@III2 presented ,otus <otes as possible email and
application solution. Installed servers on <$ and designed test applications. ;lso
worked on 59k 8roject and served as network administrator.
/iacom, Chase, Computer ;ssociates, ,ockheed 'artin, <ational !ockey ,eague2
@IIG7@IIL
served as ,otus <otes ;dministrator, worked on conversion "rom :.A to F.E, ccmail
gateways, and database connectivity to main"rame and D%9. ;lso developed work"low
applications, supported users, administered servers on <$ and 0.H9 plat"orms, and rolled
out :AAA client workstations.
Chase %ank2 @IIA7@IIL 8rogrammer ;nalyst2 served as programmer and database
administrator. ;lso worked with the companies main"rames, networks and internet.
1esume page 9AL
'ichael Cerasoli
http2HHwww.geocities.comHmcerasoli
=G@E>IIE7EF9A ;sk "or ;lison
,otus <otes <ovell 'icroso"t -<I+ Citrix .C,.erver ;.HFAA COO 8owerbuilder
;pplicant presents a solid background in management, development, database, and networking =i.e.,
0perations, Data Center, .ystem .upport, ;pplication .upport, Change 'anagement, 8roblem
'anagement, 8roject 'anagement, etc.>, strong problem solving abilities, excellent communication skills,
extensive experience in technical consulting, knowledge o" operations, and the ability to inter"ace
e""ectively with diverse clients and management.
I have been working with ,otus <otes since version :.A and have extensive knowlege o" all its products.
I have also presented ,otus <otes as solutions to companies and worked at a seminar at the Jacob Javits
Center. I have been a ,otus <otes %usiness partner through several companies.
Ad&!n!strat!on
Installat!on and setup'
pc's with <otes Workstation client and connected to the ,;< directoy with cables or remotely via a
modem.
laptop remote workstations to access Domino servers through a modem and a dial7up telephone line.
Domino servers to store databases "or and provide services such as mail routing and replication to both
<otes users and other Domino servers.
<etwork "ile serves to manage network tra""ic and print devices.
proxy server to reside betweet the ,;< and the Internet, providing a "ilter and cache service "or
incoming and outgoing in"ormation. ;lso added virus scanning so"tware to the proxy ="irewall>.
1outer andHor bridge to connect ,;<'s together into one network.
Wide ;rea <etwork =W;<> using telephone lines, leased lines to connect devices into the network.
internet connectivity using domino server.
Web to make collections o" documents accessible over the internet.
databases and established security.
1esponsible "or creating, deleting, and moving o" documents.
%atabase
Creation, copying, moving, deleting, and repairing o" <otes databases
'anagement o" Client $racking database to track activity between company and its customers and
prospects, 6roup Discussions workgroups "or departments to communicate ideas, designs, projects, and
recent developments, 'ail to provide electronic mail capabilities, and an ;ddress book to create lists o"
groups, department names, and individual names o" people to whom mail is sent to.
.etup indexes on databases to provide "ull text search capabilities. .cheduled indexes to reprocess
periodically.
-sed search bar to per"orm "ull text searches on database to retrieve speci"ic in"ormation "or customers.
%e$elop&ent
Developed work"low application using <otes and third party development tools
Developed internet accessible applications
-sed <otes 8ump to connect to databases using 0D%C
Installed and Con"igured <otes Imageing servers.
.etup <otes 'erchant .ervers "or ecommerce and installed web templates.
Pla-es (or)ed'
Chase %ank2 @IIA7@II: 8rogrammer ;nalyst2 served as programmer and database administrator. ;lso
worked with the companies main"rames, networks and internet.
1esume page 9AD
/iacom, Chase, Computer ;ssociates, ,ockheed 'artin, <ational !ockey ,eague2 @II:7@IIL
served as ,otus <otes ;dministrator, worked on conversion "rom :.A to F.E, ccmail gateways, and database
connectivity to main"rame and D%9. ;lso developed work"low applications, supported users, administered
servers on <$ and 0.H9 plat"orms, and rolled out :AAA client workstations.
City <ational %ank2 @IIL7@III2 presented ,otus <otes as possible email and application solution.
Installed servers on <$ and designed test applications. ;lso worked on 59k 8roject and served as network
administrator.
@III78resent2 <ew 5ork -niversity, .hield Institute, 'CI WorldCom2 -<I+ operations, Web
Development, Database ;dministrations, <etwork ;dministrations, and customer support. 1esearch
;nalysis o" technologies, systems analysis, and application development.
1esume page 9AI
'ichael Cerasoli
mailto2mcerasoliYyahoo.com
=G@E>LIG7GA:I
$he "ollowing resume "ocuses on my experience with main"rames, lists the places ISve worked, and tells a
brie" description o" what I did at each place. I have worked extensively with databases, administered
D*CH/;+ and ;.HFAA servers, and am "amiliar with the use and "unction o" CIC. on7line utilities and
how to use them in an operations setting. I have been working with systems "or @A years and o""er a variety
o" skills in programming, networking, database, and help desk.
Ma!nfra&e Ad&!n!strat!ons
Ter+ina! T,.es 0 Co++"nication Hardare0 C!"ster Contro!!ers0 Co++"nications Contro!!ers0 %ode!s
and Na+es0 Nodes0 S"-areas0 Lin)s0 Netor) Addressa-!e 1nits0 Netor)in& Addressin&0 and SNA Ro"tes2
Data Co++"nications Conce.ts and Ter+ino!o&,0 co++"nications !a,ers0 SNA sessions and +ana&e+ent0
./,sica! "nits and !o&ica! "nits0 do+ains and cross'do+ain confi&"rations0 .rotoco!s0 data centers0
co++"nications +edia0 Co-o!0 DB(0 CICS0 VTA% netor) co++ands and dis.!a,s2
D;7#
Database and development: installations, troubleshooting, backups, and code maintenance. Data
.tructures, 1elational Databases, and $ables, 1elational ;rchitecture, .tructured Cuery ,anguage and
Cuery 'anagement=.C,>, D%9 Components, and D%9 Database ;dministration. Implementing the
relational model including2 De"ining system background, $he 1elational $able, 8rimary Beys, Domains X
/alues, (oreign Beys, <atural Join, Inner and 0uter Joins. Inter"ace using Data 'anipulation ,anguage,
.C, .yntax, $he .elect Clause, .elect Distinct, .imple 8redicates, %*$W**<, I< and ,ike, Column
(unctions, .calar (unctions, .pecial 1egisters, 610-8 %5, !;/I<6, I<.*1$, and -pdate.
;rchitecture includes Data 0bjects, .ystem 0bjects, Database, Indexes I, $able .pace, %u""er 8ools,
.torage 6roups, ;rchitecture 1eview and %lueprinting, D%9 ;ddress .paces, and ,ogging. ;pplication
programming using C, program preparation and li"e cycle, *mbedded .C,, and Cursors.
C";"L
Wrote a..!ications t/at accessed VSA% fi!es fro+ a COBOL .ro&ra+2 %aintained e3istin& a..!ications
and .re.ared fie!ds for Year (444 co+.!iance2 In5o!5ed in Desi&nin& COBOL Pro&ra+s0 "sin& or)in&
stora&e fie!ds0 !oo.s and contro!s0 conditiona! state+ents0 -asic fi!e .rocessin& 6OPEN0 Record0 and
C!ose70 .rintin& and dis.!a,in& o"t."t0 .rocessin& VSA% fi!es0 data 5a!idation0 sorts and +er&es0 arra,s0
error .rocessin&0 .ro&ra+ e3ec"tion0 and de-"&&in& 6%ana&ein& +essa&e0 d"+.in& and SYSO1T72
C)CS
'anaged batchHonline processing through .ubmit, 1elease, JC,. $ransactionsHJobsH$asks. .ystem
con"igurations o" %atch address spaces H CIC. address spaces, 0perating system interaction, CIC.H/$;'
interaction, ;pplication program interaction. ;ble to integrate CIC. in a ClientH.erver environment.
'apping support through :9LA emulation. ;daptable to 1D0, +1(, '10, I.C, CIC.8,*+, D$1, D8,
technologies =CIC. extended "acilities>.
RCurrently I am researching the use and purpose o" CIC.H*.; in the in"ormation processing environment,
how CIC.H*.; interacts with other system so"tware components, CIC. terminology and abbreviations are
used in the environment, how CIC.H*.; emulates an T0<7,I<*T terminal environment, how CIC.
communicates with other CIC.Hnon7CIC. systems, CIC. supplied transactions, CIC. management
methodologies, and using CIC. "unctions and utilities. I have a strong technical background and "eel
com"ortable in main"rame environments.
1esume page 9@A
Pla-es (or)ed'
Independent Consultant' CNe( 9or) Un!$ers!t*, MCID BKKK8present
8rogramming, Database installation and maintenance, <etworking. Daily administrations o" servers
included2 (ile and user management, 8rocess monitoring, backups, and systems administrations. .ystem
8er"ormance 'onitoring and ;dministration 1oles. *stablished connectivity to databases through .C,,
0D%C, embedded sl, and $C8HI8. Development included code maintence o" student course applications
=:AA,AAA lines o" code>. Coded and maintained existing scripts. Wrote embedded sl applications to create
management reports. 'onitored systems remotely.
C!t* Nat!onal 3an) BKK<8BKKK
Enterpr!se &ana"e&ent !n-lud!n" de-!s!on support, des)top &ana"e&ent, e8bus!ness, "lobal
enterpr!se &ana"er, e$aluat!n" !t read!ness, and ser$!-e le$el &ana"e&ent6 Net(or) pro,e-ts'
net(or) up"rades !n-lud!n" C!s-o Routers, -at/ -abl!n", and p- setup+-onf!" for B<00 users6 NIC
-ards, ser$ers, (or)stat!ons, appl!-at!on support, user+"roups, et-6 Full pro,e-t l!fe -*-le !n-lud!n"
!n!t!al !n$est!"at!ons (!t. end users, !ntera-t!n" (!t. depart&ent .eads on pro,e-t reEu!re&ents,
deter&!n!n" .ard(are and soft(are reEu!re&ents, -reat!n" fun-t!onal spe-!f!-at!on and operator
&anuals, des!"n!n" strate"!es and perfor&!n" up"rades6
Independent Consultant' CC.ase, 5!a-o&, #o-).eed Mart!n, Co&puter Asso-!atesD BKKF8
BKK<
;.HFAA administration through JD*dwards. :9LA *mulation. ;pplication server development =D%9,
Ingres, .ybaseH.C,>, <etwork design =.witches, CatG cabling, (iberoptic, $@>. .o"tware and patch
installation. Changing kernel parameters. ;dding and removing printers. Documentation o" system
procedures and applications. .upported various market data applications. 'onitoring disk and cpu usage.
8rovided technical services "or networks, databases, programmers, and desktop. Went through existing
C0%0, code, looking "or non7compliant date "ields.
C.ase 3an)' BKK08BKKF
(ull7time systems administrator, dba, and developer. 1esponsible "or system running several banking
applications. .etup user accounts, printers, terminals, and applications. .upported all hardware. *xported
databases to "lat "iles "or conversions "rom D%9 to .ybase systems. (ull 8roject ,i"e Cycle involved with
writing o" new applications, upgrading existing, and installing new databases. .tudied areas o" CIC.
operations including batch versus on7line processing, how CIC.H*.; interacts with other system so"tware
components, CIC. terminology and abbreviations, how CIC.H*.; emulates an T0<7,I<*T terminal
environment, typical system con"igurations, teleprocessing monitors, CIC. control components, CIC.
transaction cycle and tables, operations environment, and common terminology. ;lso worked with team
resolving issues and learining CIC. startup, Initiali?ation seuence, Console messages, CIC. termination
types, CIC. dump management, $ypes o" dumps produced, CIC. common ;%*<Ds and CIC. messages,
"ormat, and diagnosis
Edu-at!on'
!o"stra -niversity @IDD7@II: Computer .cience 'ajor =EL credits>
<ew 5ork -niversity 9AAA 8roject 'anagement Courses
Cert!f!-ate Tra!n!n"' Ct.e follo(!n" !s a l!st of -ourses t.at I .a$e ta)enD
Cobol 8rogramming2 %eginner, ;dvanced, and Intermediate
1elational Database Concepts, Data 'odeling, and Data Warehouse $echniues.
.ystems ;nalysis and Design, $he %asics
$echnical Writing "or the .ystem *nvironment
1esume page 9@@
Ot.er Areas of !nterest'
CICS+ESA
$ransaction 'anager, (ile 'anager, 8rogram 'anager, .torage Control, Dispatcher, Domain 'anager,
$ransient Data, $emporary .torage, .tatistics 'anager, and Bernel Control
;ble to identi"y key internal components o" CIC.H*.;, including the "ollowing2 Domain and 6ate
;rchitectures, .torage 'anagement, Dispatcher Control, '10 X I.C Inter"aces, D%9 ;ttachments X
$C%s, Bernel .tructure, ;ID and IC* Chains and potential problems, and $as k Control ;reas.
RCurrently researching new "eatures in CIC., such as, (ront7*nd 8rogramming Inter"ace, $ransaction and
.torage Isolation, .ub7.ystem .torage 8rotection, Dynamic .torage ;reas and 'onitoring -sage,
Database Control =D%C$,> and transactions, and Changes in CIC. .upplied $ransactions. ;lso how to
-se CIC. .upplied $ransactions "or problem determination, 1eview common problems associated with
applications, -sing ;%*<D ;ID "or problem determination, 0megaview usage and techniues, 1eview
the CIC. inter"ace to D%9 and /.;', CIC.H*.; $ransaction and .ystem ;bends, CIC.H*.; 8roblem
Determination $echniues, and evaluate "actors that impact system per"ormance
>T+.
>S+., )C9, .>S7,S+, and S.S5 D,L,T,, D,9)<,, R,PR", PR)<T, >,R)9A, +LT,R, L)STC+T
Bnowledge o" the basic organi?ation o" /.;' "iles and the use o" ;ccess 'ethod .ervices "acilities to
create and manipulate /.;' Clusters.
;reas o" research include /.;' data sets, terminology, use the hierarchy o" space organi?ation within
/.;', how control interval and control area splits occur, the "unction o" the /.;' master and user
catalogs and the Integrated Catalog (acility =IC(>, create master and user catalogs, interpreting the "ields
listed on the output o" the ,I.$C;$ command, creating and loading a /.;' cluster, create and load a
/.;' alternative index, use o" the /.;' backupHrecovery, catalog, and security "acility, access /.;'
"iles "rom a C0%0, program, /.;' concepts and "eatures, /.;' internal structure, /.;' data set
types, structures, and attributes, access methods services, alternate indexes, Integrated Catalog (acilities,
Data set integrity and recovery, /.;' options and considerations, C0%0, access to /.;' "iles,
6eneration Data 6roups =6D6>, Concepts o" "ine tuning, Control Interval =CI> and Control ;rea =C;>
splits, 6lossary and "eatures o" "ine tuning, Intervals o" an InputH0utput, 8hysical storage media, Cache
D;.D controllers, CI si?e and record si?e, .pace allocation parameters, I'%*D and 1*8,IC;$*, and
techniues "or using "ree space.
2C#
;bility to create and manipulate JC, procedures and recogni?e and resolve JC, abends. ;reas o" research
are J0%, *+*C, DD, and -tility Cards, Control execution o" the J0% andHor J0% .$*8 with Condition
8arameters, dataset "ormats =I.;', /.;'>, and Compiling, linking and executing programs. Can code
the JC, needed to De"ine (iles, including /.;', tape, card, printer, and disk. 0ther areas include
'/.H*.; .tructure and J*., J*. and 0perating .ystem =including .pooling Commands>, J0%, .$*8,
and 8riority, .yntax and Coding rules "or JC,, (unction, Coding, and .yntax o" most JC, .tatements, Data
.et -tili?ation, Instream and Cataloged 8rocedures, I%' 0. -tilities, 1estart (acilities, Debugging JC,
and Common ;bends, and 6D6..

St!nd!rd per!ting procedures "!nu!5 #or the 4.I.0.D...2
App5ic!tion 1rocessing Syste"
2!:5e o# Contents
I. Introduction
II. So#tw!re Inst!55!tion
!.inst!55ing #ro" C0-R+
:.inst!55ing #ro" #5oppy
III. Cre!ting !n !pp5ic!tion
!..ntering 0!t!
I(. Sending !pp5ic!tion 6i! e"!i5
I. Introduction
2he 4.I.0.D...2. App5ic!tion processing syste" w!s designed to cre!te
App5ic!tions #or e"p5oy"ent o6er the internet.
It consists o# #or"s th!t cont!in #ie5ds re5!ted to the e"p5oy"ent process,
such !s -!"e, Current ."p5oyer, 1re6ious ."p5oyer !nd so on.
4.I.0.D...2 is the industry st!nd!rd #or !pp5ying #or e"p5oy"ent !nd is
co"p5i!nt with .C.C. *2k st!nd!rds.
;pplication 8rocessing .ystem version 9.A
*mail .ubmit
(ig. @.@ $he application processing system
<ame
;ddress
Current *mployer
8revious *mployer
8revious *mployer
;re you eligible to work in the -nited .tates) 5es <o
=Click on yes or no>
So#tw!re inst!55!tion
A. Inst!55ing #ro" C0-R+
15!ce the C0-R+ in the dri6e on your co"puter. 2he progr!"
shou5d !uto"!tic!55y run !nd :ring you to the !pp5ic!tion setup
screen.
Ji# the !pp5ic!tion setup screen does not !ppe!r you need to run
the setup.e<e #i5e 5oc!ted on the cd-ro" in K+y Co"puterL.
=. Inst!55ing #ro" 35oppy
2he inst!55!tion procedure is the s!"e e<cept the progr!"
setup.e<e is ru" #ro" the #5oppy dri6e $usu!55y dri6e !7 %
Welcome to the W.I.D.6.*.$. ;pplication .etup .creen
Click here to install
W.I.D.6.*.$ on your
hard drive.
(igure 9.@ WID6*$ .etup .creen
II. Cre!ting !n App5ic!tion
2he !pp5ic!tion cre!tion process is #!ir5y si"p5e7
.nter -!"e7 .nter the -!"e o# the App5ic!nt
.nter Address7 .nter the App5ic!ntMs current !ddress
.nter Current ."p5oyer7 .nter the App5ic!ntMs current e"p5oyer.
.nter 1re6ious ."p5oyer7 sp!ce is pro6ided here to enter the !pp5ic!nts
5!st 2 e"p5oyers
4hen co"p5eted c5ick on the su:"it :utton !nd the !pp5ic!tion wi55 :e
processed.
$see #ig &.& #or the !pp5ic!tion screen%
III. Sending !pp5ic!tion 6i! e"!i5
A#ter the !pp5ic!tion h!s :een su:"itted the user h!s the option to
e"!i5 the !pp5ic!tion :y c5icking on the e"!i5 :utton.
2his :utton wi55 not :e !ccessi:5e unti5 the su:"it :utton is pressed,
thus entering the !pp5ic!tion into the syste" d!t!:!se.
C/BHDKKH8HG;0 As) for Al!son M!-.ael Cerasol! RESUME
O$er$!e( 'ichael o""ers @A years o" Industry experience with <etworking, 8rogramming, Database,
$elecommunications, and desktop support. I have worked with large networks and am
"amiliar with many corporate environments. I have served as a project manager and advisor
in many situations.
Edu-at!on
Co&pan!es
or)ed
Chaminade, !o"stra -niversity, <assau Community College, Certi"ied C 8rogrammer
Chase %ank @IIA7@II:
Independent Consulting @II:7@IIL
=completed projects at 8aramount, Chase, ,ockheed 'artin, and Computer ;ssociates>
City <ational %ank @IIL7@III
Independent Consulting @III78resent
=completed projects at <ew 5ork -niversity, 'CI, $ime Warner>
;pplicant is
capable o"
speciali?ing in
the "ollowing
technologies.
Windows :.G@, F.A <$ and 9AAA design, networking, and
administrations. %DCH8DC Domain, ;ctive Directory, 'anagement
Console, and -ser ;dministrator. Wins D<., D!C8, $C8I8, <etbeui,
and integration with <ovellH-<I+.
<ovell 9DE, :.@@, :.@9, F.A@, F.@@, and G. <D. object management,
<W;D'I<, -serHgroupHprinterHserver groups, I8+H.8+, $C8HI8, .<;
6ateway, 'ulit7protocol router, 1I8H0.8(, 'onitor processes, <,'Ss,
and backup.
-<I+ ;I+, !8, .olaris=.un>, .ystem /, .co, and ,inux.
;dministrations o" usersHgroupsH"ile permissions. 8rocess monitoring,
shell scripting =%ourne>, cron scheduling, backupHrestore, tcpip, host "ile
con"iguration =etc>, dns =resolve.con">, lpd printing. Integration with
<$H<ovell 8rint services. Internet con"iguration.
Database .C,.erver, D%9, 0racle, I<61*., In"ormix =1ed %rick>.
Installation o" servers on <$ and -<I+, $able creation and setup
through management consoles and .C, language. .tored procedures
and triggers =working knowledge 1eadHmaintain>, synchroni?ation with
<$H<ovellH-<I+ users, 0D%C, internet +',, 8!8, 8erlHC6I
connectivity.
Desktop .upport2 supported 9GAA user environmentsHDA calls per day.
Worked with various departments including banking, lawHlegal,
customer service, corporate executive, investment, trading "loor,
operations, in"ormation systems, records, payroll, and human resources.
;pplication include '.0((IC*, Wordper"ect, Corel, ,otus <otes,
0rgani?er, 'arket Data, ,exisH<exis, 'ain"rame, and in7house
applications. Windows :.@, IG, ID, <$ Workstation, 9AAA, '*, and
0.H9.
5!s!t .ttp'++-erasol!6top-!t!es6-o& for resu&es bro)en do(n b* -ate"or*6

.ichael Cerasoli
G@ 1oosevelt ;venue
7assapeAua )ar/, ND 112+=
(;1+)99+3+1=0 As/ for Alison
7cerasoliN$ahoocom
Dear employer:
I am interested in working as an Enterprise Administrator for your organization. I am an expert
computer engineer and project manager with over ! years of experience to offer you. I enclose my resume
as a first step in exploring the possi"ilities of employment with your firm. I have played many different
roles in the computer industry. I have experience with several enterprise management systems and have
the technical "ackground to provide you with the skills that you need.
#ne of my most $ualified experiences in %roject &anagement is supporting &icrosoft Applications'
(ovell ' ()' *(I+' and &ainframe ,ystem administration- .an *pgrades including )oken/ing' Ethernet'
0u"s' 1isco /outers' 1A)2 and fi"eroptic ca"ling. I have performed computer rollouts in excess of 333
computers and conversions such as ccmail' &,Exchange' .otus (otes and #perating ,ystem upgrades. I
have setup "oth Tivoli and Unicenter framework applications in multi4platform environments and have
worked with I5& ADSM ,torage and &erchant ,ervers.
As a Network engineer I designed many .A( topologies such as ethernet' token4ring' 6A(' peer4to4
peer' direct connect' and mainframe connectivity. 0ardware installation and configuration of 1I,1#
routers' hu"s' and 1A) 2 ca"ling. ,etup )1%7I%' I%+7,%+' (et"ui' as protocols for network. ,etup
workstations for I% packet forwarding' encapsulation of I%+7,%+' tunneling' and routing. Experience with
)' 8rame /elay' and A)& networks.
As a Programmer I worked with a team of %rogrammers' ,ystems Analysts' and end users to design
several financial' inventory' and help desk related applications using 9isual 5asic' %ower"uilder' 9isual
8ox%ro' and 1::. I was responsi"le for the product design of the user interface and technical support.
As a Database Administrator I setup Data"ase networks using ,;.,erver and D5!. I have interfaced
clients through #D51 using &,#88I1E' %rogramming .anguages' and ,;.. &aintenance included indexing
data"ases' modifying ta"le structures' and writing stored procedures. I have also "een involved intensely
with .otus (otes. I have used all of its products as well as internet applications.
I am also complete in Ebusiness including 6e" setup' development' and administration. I am $ualified in
0)&.' <ava' active servers' and have assisted companies in internet7intranet design. I have used
development platforms such as I5& &erchant ,erver' Dreamworks' ,hockwave' 1old 8usion and 8ront%age.
I am familiar with 8irewall' %roxy' and security software packages =&icrosoft' Apache' &imesweeper'
6e"etc>.
As an employee with your organization' I would "ring a focus on $uality and ease of use to your clients
systems. 8urthermore' I work well with others' and I am experienced in making mission4critical decisions.
As far as the computer industry goes' I am a complete package and offer a variety of experience.
I look forward to hearing from you and thank you for your consideration.
,incerely'
&ichael 1erasoli
&ichael 1erasoli

Michael Cerasoli
!$$82HHWWW.6*0CI$I*..C0'H'C*1;.0,IH1*.-'*..!$'
Objective
-o see/ full3time emplo$ment with long3term possibilities Aualif$ing all m$ s/ills in
networ/ing, programming, database administration, user support, and pro0ect
management
Technical Skills
Objective:
To obtain a position to utilize all my skills as an enterprise administrator and project manager.
Relevant Skills:
Operating Systems: Novell, Windows NT, Citrix, Lotus Notes, AS/400, Windows 95, Linux
-<I+2 I%' ;I+, !8, .un, .olaris, .ystem /, .co
Networking: Cisco, Cabletron, Cat5, Fiberoptic, Fluke, CSU/DSU, T1, HP
Protocols: TCP/IP, IPX/SPX, SMTP, DHCP, FTP, DNS, HTTP, PPP, POP, LDAP, Winsock, RIP, OSPF,
3270
Email: Ccmail, MSExchange, Lotus Notes, sendmail. Outlook, Eudora.
Database: SQL Server, DB2, INGRES, sql, stored procedures, ODBC
Languages: Visual Basic, C++, Powerbuilder,
Applications: MSOffice, Lotus Smartsuite, Corel Wordperfect Office, etc.
Web: HTML, Java, Shockwave, Perl, Cold Fusion, FrontPage, Microsoft Internet Information Server (IIS),
Lotus GoWebServer, UNIX/Linux server setup/configuration, Proxy, email.
Experience
1999 O )resent
"ndependent %onsultant (New Dor/ Universit$, 6hield "nstitute, 6weet1+com)
Networ/ Admin (Novell, N-, %itri., UN">), !eb server development (6G(6erver, #-7(, 5lash), Networ/
design (#) 6witches, %at; cabling, 5iberoptic, -1)
)rovided technical services for networ/s, databases, programmers, and des/top
199231999 %it$ National 'an/ 'everl$ #ills, %A
Project Manager - Y2k
Senior Network Engineer!"#
-ivoli framewor/ implementation as "- 7anagement 6olution including decision support, des/top
management, e3business, global enterprise manager, it readiness, one touch and service level management
Networ/ pro0ects: networ/ upgrades including %isco :outers, cat; cabling, and pc setup*config for 1200
users
%cmail*<.change conversion 7s&utloo/ setup*config
199@31992 "ndependent %onsultant New Dor/, ND
(8iacom, %omputer Associates, %hase)
Project Manager
Senior Network Engineer!"#
5ull networ/ responsibilities consisting of (AN 7anagement, <mail admin (ccmail, 7smail, Notes), (otus
Notes Administration, User 6upport, 9isaster :ecover$, Upgrades and -echnical 9ocumentation
"nteracted with all levels of management in support and pro0ect decisions 7ade recommendations for
desired topologies, development strategies, and implementation plans
%ertification and "mplementation of 1i*oli .DS storage application 6etup bac/up solution and policies
on "'7 A967 6erver 7ulti3platform support %reated bac/up and storage pools, policies for user and
wor/stations, and setup clustered environment for bac/ups 6upported N-, 7ainframe, &6*=, Novell, and
UN"> bac/up s$stems 6etup 'ac/up 6ervers and drive mirroring
%ertification in )" erc&ant Ser*er <business solution 6etup and implemented business stores
%reated policies and categoriEed products 6etup e3billing solutions and designed web pages
6etup (nicenter 1=/ Frame0or8 on multiplatform UN">, N-, Novell, 7ainframe environment
9emonstrated all functions of the application including, inventor$, securit$, bac/up strategies, and alerts
<stablished policies and tresholds for alerts
19903199@ %#A6< #ic/sville, ND
Senior Progra$$er#nal%st
S%ste$ an& !atabase #&$inistrator Project Manager
7anaged staff in support of applications (ed pro0ects for application updates
9eveloped and maintained applications for financial institutions within the ban/ "ntegrated !indows, UN">,
and 7ainframe s$stems into client3server applications
)rogrammed utilities to monitor s-stem processes5 database integrit-5 and per,ormed maintenance
on s-stems
7aintained and programmed large3scale "NL:<6 database applications 6$stem and 9atabase
administrations
"nteracted with departmental heads and end3users to understand programming needs
5ull )ro0ect life c$cle from initial design to application roll out
Education
19PP3199= #ofstra Universit$*N%% Uniondale, ND
A6 'usiness Administration and %omputer 6cience (+2 %redits Achieved)
)nterests
-eaching, 7usic, )ublic :elations, <ducation, %omputers
Referen-es a$a!lable upon reEuest
'ichael Cerasoli
\mailto2mcerasoliYyahoo.comU
=G@E>LIG7GA:I
,otus <otes <ovell 'icroso"t -<I+ Citrix .C,.erver ;.HFAA COO
8owerbuilder
;pplicant presents a solid background in management, development, database, and networking =i.e.,
0perations, Data Center, .ystem .upport, ;pplication .upport, Change 'anagement, 8roblem
'anagement, 8roject 'anagement, etc.>, strong problem solving abilities, excellent communication
skills, extensive experience in technical consulting, knowledge o" operations, and the ability to
inter"ace e""ectively with diverse clients and management.
I have been working with ,otus <otes since version :.A and have extensive knowlege o" all its
products.
I have also presented ,otus <otes as solutions to companies and worked at a seminar at the Jacob
Javits Center. I have been a ,otus <otes %usiness partner through several companies.
Ad&!n!strat!on
Installat!on and setup'
pc's with <otes Workstation client and connected to the ,;< directoy with cables or remotely
via a modem.
laptop remote workstations to access Domino servers through a modem and a dial7up telephone
line.
Domino servers to store databases "or and provide services such as mail routing and replication
to both <otes users and other Domino servers.
<etwork "ile serves to manage network tra""ic and print devices.
proxy server to reside betweet the ,;< and the Internet, providing a "ilter and cache service "or
incoming and outgoing in"ormation. ;lso added virus scanning so"tware to the proxy ="irewall>.
1outer andHor bridge to connect ,;<'s together into one network.
Wide ;rea <etwork =W;<> using telephone lines, leased lines to connect devices into the
network.
internet connectivity using domino server.
Web to make collections o" documents accessible over the internet.
databases and established security.
1esponsible "or creating, deleting, and moving o" documents.
%atabase
Creation, copying, moving, deleting, and repairing o" <otes databases
'anagement o" Client $racking database to track activity between company and its customers and
prospects, 6roup Discussions workgroups "or departments to communicate ideas, designs, projects,
and recent developments, 'ail to provide electronic mail capabilities, and an ;ddress book to create
lists o" groups, department names, and individual names o" people to whom mail is sent to.
.etup indexes on databases to provide "ull text search capabilities. .cheduled indexes to reprocess
periodically.
-sed search bar to per"orm "ull text searches on database to retrieve speci"ic in"ormation "or
customers.
%e$elop&ent
Developed work"low application using <otes and third party development tools
Developed internet accessible applications
-sed <otes 8ump to connect to databases using 0D%C
Installed and Con"igured <otes Imageing servers.
.etup <otes 'erchant .ervers "or ecommerce and installed web templates.
Pla-es (or)ed'
Chase %ank2 @IIA7@II: 8rogrammer ;nalyst2 served as programmer and database administrator.
;lso worked with the companies main"rames, networks and internet.
/iacom, Chase, Computer ;ssociates, ,ockheed 'artin, <ational !ockey ,eague2 @II:7@IIL
served as ,otus <otes ;dministrator, worked on conversion "rom :.A to F.E, ccmail gateways, and
database connectivity to main"rame and D%9. ;lso developed work"low applications, supported
users, administered servers on <$ and 0.H9 plat"orms, and rolled out :AAA client workstations.
City <ational %ank2 @IIL7@III2 presented ,otus <otes as possible email and application solution.
Installed servers on <$ and designed test applications. ;lso worked on 59k 8roject and served as
network administrator.
@III78resent2 <ew 5ork -niversity, .hield Institute, 'CI WorldCom2 -<I+ operations, Web
Development, Database ;dministrations, <etwork ;dministrations, and customer support. 1esearch
;nalysis o" technologies, systems analysis, and application development.
'ichael Cerasoli
\mailto2mcerasoliYyahoo.comU
=G@E>IIE7EF9A ;sk "or ;lison
<ovell KenWorks 6roupwise 'icroso"t -<I+ ,otus <otes Citrix
.C,.erver ;.HFAA
;pplicant presents a solid background in management, development, database, and
networking =i.e., 0perations, Data Center, .ystem .upport, ;pplication .upport, Change
'anagement, 8roblem 'anagement, 8roject 'anagement, etc.>, strong problem solving
abilities, excellent communication skills, extensive experience in technical consulting,
knowledge o" operations, and the ability to inter"ace e""ectively with diverse clients and
management.
No$ell S*ste&s Mana"e&ent C;/08;/00M usersD
<ovell up to and including G.@ consisting o" 2 Installing and -sing the <etware Web
.erver, -sing the <etware ;pplication 'anager, %acking -p and 1estoring <ovell
Directory .ervices, Client and .erver 'igrations, 8rint .ervices, 'anaging .ecurity,
'anaging Client ;ccess, $uning and 0ptimi?ing the <etware 0perating .ystem,
$roubleshooting <ovell Directory .ervices, 'ultiple .erver 0perations, .erver7%ased
0perations Internals, <D. $ime .ynchroni?ation, Designing and -sing <D. 8artitions
and 1eplicas, the <ovell Directory .ervices $ree, <aming Conventions, <D. 0bjects
and 8roperties, Installation and 'anagement -tilities, and all the %asic (eatures involved
with <etware.
Ot.er S*ste&s Mana"e&ent
'icroso"t Windows, <ovell, -<I+, Citrix, ,otus <otes, and 'ain"rame 0perations
including hardware con"iguration, installing applications, setting up user id's and groups,
system backup and recovery. 6eneral .ystem maintenance including day to day support
and troubleshooting o" system environments.
Net(or)!n"
%asic <etwork Con"iguration o" ,ocal and Wide area network, Internet
protocol=$C8HI8>, /iewing and setting "undamental network values, resolving
hostnames, and <D.. -sed <etwork troubleshooting tools, monitored network
connectivity, routing in"ormation, <D. resources, and potential network problems.
Cisco0 Ca-!etron0 S,no.tic0 Cat80 F!")e0 IB%0 De!!0 Co+.a90 etc2
Pla-es (or)ed'
Independent Consultant' CNe( 9or) Un!$ers!t*, MCI, arner 3ros6D
BKKK8present
Daily administrations o" servers included2 (ile and user management, 8rocess
monitoring , backups, and administrations through <W;D'I< and <D. 'anager.
.etup printing through printcon, pconsole, and tcpip. .ystem 8er"ormance 'onitoring
and ;dministration 1oles. *stablished connectivity to databases through .C,, 0D%C,
perl, and $C8HI8. .etup No$ell / servers on intel based machines. 'igrated "rom F.@@
<D. structure. ;lso upgraded "rom F.@ to Net(are /6B "or GAA user environment =E
servers with replications, time synchroni?ation through ndsmanager>. -sed ndsrepair
when needed to "ix tree and synchroni?ation errors. -sed $C8HI8 as standard protocol.
Installed new client workstations. 'onitored sync process.
C!t* Nat!onal 3an) BKK<8BKKK
*nterprise management including decision support, desktop management, e7business,
global enterprise manager, and service level management. .erver projects2 upgraded
:.@9 to F.@@ servers. <etwork projects2 network upgrades including Cisco 1outers, catG
cabling, and pc setupHcon"ig "or @LAA users. <IC cards, servers, workstations, application
support, userHgroups, etc. (ull project li"e cycle including initial investigations with end
users, interacting with department heads on project reuirements, determining hardware
and so"tware reuirements, creating "unctional speci"ication and operator manuals,
designing strategies and per"orming upgrades. .etup gateway to interact with :rd party
supported main"rame and provide advise and support "or operations. ;cted as liason
between the bank and the third party that was hosting main"rame services. .etup and
con"igured 6roupwise email application.
Independent Consultant' CC.ase, 5!a-o&, #o-).eed Mart!n, Co&puter Asso-!atesD
BKKF8BKK<
<etwork ;dmin :.@@7F.@@. installation, maintenance and upgrades. ;pplication server
development =Ingres, .ybaseH.C,>, <etwork design =!8 .witches, CatG cabling,
(iberoptic, $@>. .o"tware and patch installation. Changing system parameters. ;dding
and removing printers. Documentation o" system procedures and applications.
.upported various market data applications. 'onitoring disk and cpu usage. 8rovided
technical services "or networks, databases, programmers, and desktop. ;dmin2 ;dding
user reuests and logins, setting up printers, etc. .etup gateway to ;.HFAA.
;dministrations using JD*dwards system =added user restrictions to access programs>.
.etup and con"igured servers and workstations.
C.ase 3an)' BKK08BKKF
(ull7time systems administrator, dba, and developer. 1esponsible "or 9GA user novell
system running several banking applications. .etup user accounts, printers, terminals,
and applications. .upported all hardware. *xported databases to "lat "iles "or
conversions to new systems. (ull 8roject ,i"e Cycle involved with user support,
installing new applications, and hardware upgrades. 'aintained existing applications
with some development involved. -sed <ovell utilities to monitor systems and create
reports "or management. <etwork and Internet support. .etup gateway to access
main"rame systems.
Edu-at!on'
!o"stra -niversity @IDD7@II: Computer .cience 'ajor =EL credits>
<ew 5ork -niversity 9AAA 8roject 'anagement Courses
Certi*icate Training:
<ovell's 6uide to Intranetware <etworks
<ovell <etware ;dministrations
Introduction to <etwork $echnologies =%eginner, Intermediate, and ;dvanced>.
$ime 'anagement and interpersonal skills =Working with users in a computer
environemt>
3oo)s.elf'

#!st of -o&&on ter&s'
<W;D'I<, 8C0<.0,*, 8.C, 81I<$D*(, *<DC;8, <81I<$, 8.*1/*1,
'I6;$*, %I<D*1;, %10;DC;.$, DI.;%,* ,06I<, DI.'0-<$, ,0;D,
'0D-,*., '*'015, .*$ $I'*, %I<D
1esume page 99L

$he "ollowing resume "ocuses on my experience with <ovell, lists the places ISve
worked, and tells a brie" description o" what I did at each place. I have been working
with <ovell7based systems "or @A years and o""er a variety o" skills in programming,
networking, database, and help desk.
No$ell ;IH, F6BB, F6B;, G60B, G6BB, and /
Systems +dministrations
$he <W;dmin -tility, <D. objects2 containers, trees, servers, printers, users, and
groups. Device con"igurations2 printers and nic cards. .ystem .tartup and .hutdown.
'anaged and monitored user accounts through command prompt and nwadmin,
con"igured autoexec and startup scripts, Implemented "ile system concepts such as disk
partitions and disk monitoring, setting swap space, checking and "reeing up resources.
Job .cheduling through pconsole to schedule print jobs. %acked -p (ile .ystems, setup
an automated backup, and recovered "iles using ;rcserver, %ackupexec, and <ovell
%ackup.
%e$elop&ent, %atabase, and Net(or)!n"
%asic <etwork Con"iguration o" ,ocal and Wide area network, I8+H.8+ and Internet
protocol=$C8HI8>, /iewing and setting "undamental network values, resolving
hostnames, and <D.. 'onitoring and $roubleshooting <etworks2 -sed <etwork
troubleshooting tools, monitored network connectivity, routing in"ormation, <D.
resources, and potential network problems. .ystem 8er"ormance 'onitoring included
checking memory status and maintaining con"igurations. 8rinters and 8lotters2 worked
with the spooling system using operator spooler commands, job and ueue commands,
Jetdirect, and printer parameter controla. Database and development: installations,
troubleshooting, backups, and code maintenance.
Pla-es (or)ed'
Independent Consultant' CNe( 9or) Un!$ers!t*, MCID
BKKK8present
Installed <ovell .ervers into existing I8+H.8+ environment. %egan migration to $C8HI8
by installing new and upgrading existing :.@9 and F.@@ servers. 'anaged <D. objects
through <W;D'I<. Installed new printers using Jetdirect and manually con"igured
';C addresses "or printer objects. 'igrated user accounts and data to new servers.
;lso upgraded pcSs and setup novell application launcher to standardi?e desktop. .etup
new applications through <;,. -pgraded servers, pcSs, cabling =CatG>, and $@
connections at various locations. Cisco routers con"igurations.
'ichael Cerasoli
mailto2mcerasoliYyahoo.co
m
1esume page 99D
C!t* Nat!onal 3an) BKK<8BKKK
Enterpr!se &ana"e&ent !n-lud!n" de-!s!on support, des)top &ana"e&ent, e8bus!ness,
"lobal enterpr!se &ana"er, e$aluat!n" !t read!ness, and ser$!-e le$el &ana"e&ent6 Net(or)
pro,e-ts' net(or) up"rades !n-lud!n" C!s-o Routers, -at/ -abl!n", and p- setup+-onf!" for
B<00 users6 NIC -ards, ser$ers, (or)stat!ons, appl!-at!on support, user+"roups, et-6 Full
pro,e-t l!fe -*-le !n-lud!n" !n!t!al !n$est!"at!ons (!t. end users, !ntera-t!n" (!t. depart&ent
.eads on pro,e-t reEu!re&ents, deter&!n!n" .ard(are and soft(are reEu!re&ents, -reat!n"
fun-t!onal spe-!f!-at!on and operator &anuals, des!"n!n" strate"!es and perfor&!n"
up"rades6 Pro,e-ts !n-luded p- rollouts, !ntera-t!on (!t. depart&ent super$!sors and end
users, &!"rat!n" user data fro& net(or) and des)tops, -reat!n" a standard!Led des)top,
and up"rad!n" ser$ers6
Independent Consultant' CC.ase, 5!a-o&, #o-).eed Mart!n, Co&puter
Asso-!atesD BKKF8BKK<
<etwork administrations o" :.@9 and F.@@ servers. <etwork design =!8 .witches, CatG
cabling, (iberoptic, $@>. Cisco router con"igurations. .o"tware and patch installation.
Changing server parameters. ;dding and removing printers. Documentation o" system
procedures and applications. .upported various business applications. 'onitoring disk
and cpu usage. 8rovided technical services "or networks, databases, programmers, and
desktop. 8rojects included server upgrades, hubs "rom ';-H'adgeH.ynoptic and :com.
*thernetH$oken7ring conversions, email conversions, and user support.
C.ase 3an)' BKK08BKKF
'aintained networks, backups, and "ile trans"ers "or various departments. <etwork
installations2 servers, pcSs, routers, hubs, and cabling. *xported databases to "lat "iles "or
conversions to .ybase systems. (ull 8roject ,i"e Cycle involved with writing o" new
applications, upgrading existing, and installing new databases.
Edu-at!on'
!o"stra -niversity @IDD7@II: Computer .cience 'ajor =EL credits>
<ew 5ork -niversity 9AAA 8roject 'anagement Courses
Certi*icate Training:
<ovell C<* $raining Courses
Introduction to <etwork $echnologies =%eginner, Intermediate, and ;dvanced>.
$ime 'anagement and interpersonal skills =Working with users in a computer
environemt>
3oo)s.elf' =I have read the "ollowing books on <ovell>


1*.-'*
MICHAE# CERASO#I C/BHD<K/8/0FK
O$er$!e( 'ichael o""ers @A years o" Industry experience with emphasis in <etwork ;dministrations
and Desktop ;pplications. I have setup and maintained large networks and am "amiliar
with many corporate environments.
Edu-at!on Hofstra Un!$ers!t*, Nassau Co&&un!t* Colle"e, Cert!f!ed C Pro"ra&&er
E@per!en-e
Su&&ar* ;pplicant has
been trained in
the "ollowing
areas o"
Windows
9AAAHA:.
Designing a 'icroso"t Windows 9AAAHA: Directory
.ervices In"rastructure =;ctive Directory>
Designing a 'icroso"t Windows 9AAAHA: <etwork
In"rastructure
Designing .ecurity "or a 'icroso"t Windows
9AAAHA: <etwork
Installing, Con"iguring and ;dministering
'icroso"t Clustering .ervices by -sing 'icroso"t
Windows 9AAAHA: ;dvanced .erver
Designing and Deploying a 'essaging
In"rastructure with 'icroso"t *xchange 9AAAHA:
.erver
Installing, Con"iguring, and ;dministering
'icroso"t .C, .erver 9AAAHA: *nterprise *dition
Installing, Con"iguring, and ;dministering
'icroso"t Internet .ecurity and ;cceleration =I.;>
.erver 9AAAHA:>
E@per!en-e
H!".l!".ts

0<+KK 8 Present
Independent Consult!n", In-, Ne( 9or), N9
<ew 5ork -niversity, .hield Institute, 'CI
Net(or) Ad&!n!strat!ons
-pgraded computers and networks to Windows 9AAAHA: running in mixed modes. 8repared
"or native mode installations and removed <$ servers. Bnowledge o" *xchange servers and
integrations. ;ll protocol considerations including D!C8, WI<., and $C8HI8. -pgraded
existing Citrix server to new version. Created standardi?ed desktop image and rolled out
pcSs to locations. .etup .l.erver 9AAAHA: to connect to legacy system databases.
;dministrations included user idSs, groups and policies, and backups. .etup company
intranet.
En$!ron&ent' !ndo(s ;000+0F, NT, SElSer$er, C!s-o, Cat/, C!tr!@6

BKK< 8 BKKK

C!t* Nat!onal 3an), 3e$erl* H!lls, CA
1esume page 9:A
;dministrations o" Windows <$ .ervers in <ovell *nvironment. .etup 'icroso"t
*xchange server and user accounts, .l.erver, and Internet In"ormation .erver. Con"igured
8roxy and (irewall to "ilter internet. <etwork -pgrades included .ervers, !ubs, Cisco
FAAA series routers, and computers. Created standardi?ed desktop. -pgraded <ovell
.ervers to <$F.A. Created 8DC and %DC domain controllers. -sed $C8H<etbui as
protocols. -ser account creation, groups and policies, printers, and synchroni?ations to
databases. Desktop .upport.
En$!ron&ent' NT, SJ#Ser$er <, MSE=CHANGE
BKKF 8 BKK<

C.ase, 5!a-o&, Co&puter Asso-!ates, #o-).eed Mart!n 4 Ne(
9or)
+pplication Server Support
Installation and maintenance o" <$ applications servers. Integration with <ovell .ervers.
.etup 0D%C and administered multiple databases .C,, I<61*., D%9, and ,otus <otes
systems on multi7plat"orm systems Bnowledge o" administrations including <$,
.C,.erver based systems. Desktop support o" applications2 '.0((IC*, Wordper"ect,
,otus <otes, 'arket data systems, etc. (ull network responsibilities consisting o" ,;<
'anagement, *mail admin =ccmail, 'smail, <otes>, -ser 'anagement
=passwordsHgroupsHdomains>, -ser .upport, Disaster 1ecovery, -pgrades and $echnical
Documentation. 9GAA userH:AA server environment.
En$!ron&ent' NT, No$ell, UNI=
BKK0 8 BKKF

C.ase 3an), Ne( 9or), N9
Systems +dministrator

.ystem ;dministrations, <etworking, and desktop support o"
<$H<ovellH-nix environment. :AA user environment at di""erent
locations. -ser accounts, printers, groups, and integration o" di""erent
operating systems. Database administrations o" .C,, .ybase, and
I<61*. servers. '.0((IC* development in *xcel, ;ccess, and
'.Word.
En$!ron&ent' UNI=, NT, No$ell, SJ#, S*base, %3;
1esume page 9:@
1*.-'*
MICHAE# CERASO#I C/BHDKKH8HG;0 ASK FOR A#ISON
O$er$!e( 'ichael o""ers @A years o" Industry experience with emphasis in <etwork ;dministrations
and Desktop ;pplications. I have setup and maintained large networks and am "amiliar
with many corporate environments.
Edu-at!on Hofstra Un!$ers!t*, Nassau Co&&un!t* Colle"e, Cert!f!ed C Pro"ra&&er
E@per!en-e
Su&&ar* ;pplicant has
been trained in
the "ollowing
areas o"
Windows 9AAA.
Designing a 'icroso"t Windows 9AAA Directory
.ervices In"rastructure =;ctive Directory>
Designing a 'icroso"t Windows 9AAA <etwork
In"rastructure
Designing .ecurity "or a 'icroso"t Windows 9AAA
<etwork
Installing, Con"iguring and ;dministering
'icroso"t Clustering .ervices by -sing 'icroso"t
Windows 9AAA ;dvanced .erver
Designing and Deploying a 'essaging
In"rastructure with 'icroso"t *xchange 9AAA
.erver
Installing, Con"iguring, and ;dministering
'icroso"t .C, .erver 9AAA *nterprise *dition
Installing, Con"iguring, and ;dministering
'icroso"t Internet .ecurity and ;cceleration =I.;>
.erver 9AAA>
E@per!en-e
H!".l!".ts

0<+KK 8 Present
Independent Consult!n", In-, Ne( 9or), N9
<ew 5ork -niversity, .hield Institute, 'CI
Cluster!n" %es!"n and I&ple&entat!on
-pgraded computers and networks to Windows 9AAA. -pgraded network cabling in o""ice
locations to catG. 0rdered installations o" $@ <etworks and recon"igured cisco routers. ;ll
protocal considerations including D!C8, WI<., and $C8HI8. -pgraded existing Citrix
server to new version. Created standardi?ed desktop image and rolled out pcSs to locations.
.etup .l.erver 9AAA to connect to legacy system databases. ;dministrations included user
idSs, groups and policies, and backups. .etup company intranet. Desktop .upport.
En$!ron&ent' !ndo(s ;000, NT, SElSer$er, C!s-o, Cat/, C!tr!@6

BKK< 8 BKKK

C!t* Nat!onal 3an), 3e$erl* H!lls, CA
;dministrations o" Windows <$ .ervers in <ovell *nvironment. .etup 'icroso"t
*xchange server and user accounts, .l.erver, and Internet In"ormation .erver. Con"igured
8roxy and (irewall to "ilter internet. <etwork -pgrades included .ervers, !ubs, Cisco
FAAA series routers, and computers. Created standardi?ed desktop. -pgraded <ovell
.ervers to <$F.A. Created 8DC and %DC domain controllers. -sed $C8H<etbui as
1*.-'*
protocols. -ser account creation, groups and policies, printers, and synchroni?ations
databases. Desktop .upport.
En$!ron&ent' NT, SJ#Ser$er <, MSE=CHANGE
BKKF 8 BKK<

C.ase, 5!a-o&, Co&puter Asso-!ates, #o-).eed Mart!n 4 Ne(
9or)
+pplication Server Support
Installation and maintenance o" <$ applications servers. Integration with <ovell .ervers.
.etup 0D%C and administered multiple databases .C,, I<61*., D%9, and ,otus <otes
systems on multi7plat"orm systems Bnowledge o" administrations including <$,
.C,.erver based systems. Desktop support o" applications2 '.0((IC*, Wordper"ect,
,otus <otes, 'arket data systems, etc. (ull network responsibilities consisting o" ,;<
'anagement, *mail admin =ccmail, 'smail, <otes>, -ser 'anagement
=passwordsHgroupsHdomains>, -ser .upport, Disaster 1ecovery, -pgrades and $echnical
Documentation. 9GAA userH:AA server environment.
En$!ron&ent' NT, No$ell, UNI=
BKK0 8 BKKF

C.ase 3an), Ne( 9or), N9
Systems +dministrator

.ystem ;dministrations, <etworking, and desktop support o" <$H<ovellH-nix
environment. :AA user environment at di""erent locations. -ser accounts,
printers, groups, and integration o" di""erent operating systems. Database
administrations o" .C,, .ybase, and I<61*. servers. '.0((IC* development
in *xcel, ;ccess, and '.Word.
En$!ron&ent' UNI=, NT, No$ell, SJ#, S*base, %3;
Cluster!n" E@per!en-e'
C.e-)po!nt Mana"er "or saving application registry keys in a cluster directory that is stored on
the uorum resource.
Co&&un!-at!ons Mana"er to manage communications between cluster nodes.
Con"iguration Database 'anager to maintain cluster con"iguration in"ormation.
E$ent Pro-essor to receive event messages "rom cluster resources and reuests "rom
applications to enumerate cluster objects.
E$ent #o" Mana"er to replicates event log entries "rom one node to all other nodes in the
cluster.
Fa!lo$er Mana"er to per"orm resource management and initiate appropriate actions.
Global Update Mana"er to provide global update service used by cluster components.
#o" Mana"er to write changes to recovery logs stored on the uorum resource.
Me&bers.!p Mana"er to manage cluster membership and monitor the health o" other nodes in
the cluster.
Node Mana"er to assign resource group ownership to nodes based on 9 "actors2 the group
pre"erence lists and node availability and to identi"y the node on which a resource group pre"ers
to run and the possible nodes that may own individual resources.
Ob,e-t Mana"er to manage all the cluster service objects.
Resour-e Mon!tors to monitor the health o" each cluster resource using callbacks to resources
1*.-'*
D,,s and to provide the communication inter"ace between resource D,,s and the Cluster
service.
Conf!"urat!on %atabase Mana"er to implement "unctions needed to maintain the cluster
con"iguration database with in"ormation about all o" the physical and logical entities in a cluster.
Supported Ser$!-es
(ile and print shares, 6eneric services or applications, 8hysical disks, 'icroso"t Distributed
$ransaction Coordinator, Internet In"ormation .ervices, 'essage Cueuing, <etwork addressing
and naming. With Windows 9AAA ;dvanced .erver and Windows 9AAA Datacenter .erver, we
have support "or the "ollowing additional services2 Distributed (ile .ystem, Dynamic !ost
Con"iguration 8rotocol. <etwork <ews $rans"er 8rotocol, .imple 'essage $rans"er 8rotocol
and Windows Internet .ervice =WI<.>. In addition, cluster7aware applications that provide their
own resource D,,. can enable customi?ed advanced scalability and "ailover "unctions.
Tas)s
Con"igured .ervers with excess capacity to absorb a portion o" any other "ailed server's
workload.
Con"igured pre"erred and alternate owners "or nodes and resources.
Installed 'icroso"t Windows 9AAA ;dvanced .erver or Windows 9AAA Datacenter .erver , setup
D<., WI<., or !0.$. [ naming methods =D<. as pre"erable>, and $erminal .erver as
optional "or remote cluster administration.
*nsured node to meet the hardware reuirements "or Windows 9AAA ;dvanced .erver or
Windows 9AAA Datacenter .erver. ;lso,veri"ied the cluster hardware to be on the Cluster .ervice
!ardware Compatibility ,ist.
(ormatted all shared storage clusters as <$(..
Install <odes and Cluster in the same domain. ;ll nodes must be o""line and storages devices
should be powered up. Install "irst <ode "rom CD or over <etwork.
1*.-'*
MICHAE# CERASO#I
O$er$!e( 'ichael o""ers @A years o" Industry experience with emphasis in <etwork ;dministrations
and Desktop ;pplications. I have setup and maintained large networks and am "amiliar
with many corporate environments.
Edu-at!on Hofstra Un!$ers!t*, Nassau Co&&un!t* Colle"e, Cert!f!ed C Pro"ra&&er
E@per!en-e
Su&&ar* ;pplicant has
been trained in
the "ollowing
areas o"
Windows 9AAA.
Designing a 'icroso"t Windows 9AAA Directory
.ervices In"rastructure =;ctive Directory>
Designing a 'icroso"t Windows 9AAA <etwork
In"rastructure
Designing .ecurity "or a 'icroso"t Windows 9AAA
<etwork
Installing, Con"iguring and ;dministering
'icroso"t Clustering .ervices by -sing 'icroso"t
Windows 9AAA ;dvanced .erver
Designing and Deploying a 'essaging
In"rastructure with 'icroso"t *xchange 9AAA
.erver
Installing, Con"iguring, and ;dministering
'icroso"t .C, .erver 9AAA *nterprise *dition
Installing, Con"iguring, and ;dministering
'icroso"t Internet .ecurity and ;cceleration =I.;>
.erver 9AAA>
E@per!en-e
H!".l!".ts

0<+KK 8 Present
Independent Consult!n", In-, Ne( 9or), N9
<ew 5ork -niversity, .hield Institute, 'CI
Cluster!n" %es!"n and I&ple&entat!on
-pgraded computers and networks to Windows 9AAA. -pgraded network cabling in o""ice
locations to catG. 0rdered installations o" $@ <etworks and recon"igured cisco routers. ;ll
protocal considerations including D!C8, WI<., and $C8HI8. -pgraded existing Citrix
server to new version. Created standardi?ed desktop image and rolled out pcSs to locations.
.etup .l.erver 9AAA to connect to legacy system databases. ;dministrations included user
idSs, groups and policies, and backups. .etup company intranet. Desktop .upport.
En$!ron&ent' !ndo(s ;000, NT, SElSer$er, C!s-o, Cat/, C!tr!@6

BKK< 8 BKKK

C!t* Nat!onal 3an), 3e$erl* H!lls, CA
'etro In"ormation .ervices GEGG .outh 5osemite .t. .uite :A@ *nglewood, C0 DA@@@ :A:H L9@7ADAA

;dministrations o" Windows <$ .ervers in <ovell *nvironment. .etup 'icroso"t
*xchange server and user accounts, .l.erver, and Internet In"ormation .erver. Con"igured
8roxy and (irewall to "ilter internet. <etwork -pgrades included .ervers, !ubs, Cisco
FAAA series routers, and computers. Created standardi?ed desktop. -pgraded <ovell
.ervers to <$F.A. Created 8DC and %DC domain controllers. -sed $C8H<etbui as
protocols. -ser account creation, groups and policies, printers, and synchroni?ations
databases. Desktop .upport.
En$!ron&ent' NT, SJ#Ser$er <, MSE=CHANGE
BKKF 8 BKK<

C.ase, 5!a-o&, Co&puter Asso-!ates, #o-).eed Mart!n 4 Ne(
9or)
+pplication Server Support
Installation and maintenance o" <$ applications servers. Integration with <ovell .ervers.
.etup 0D%C and administered multiple databases .C,, I<61*., D%9, and ,otus <otes
systems on multi7plat"orm systems Bnowledge o" administrations including <$,
.C,.erver based systems. Desktop support o" applications2 '.0((IC*, Wordper"ect,
,otus <otes, 'arket data systems, etc. (ull network responsibilities consisting o" ,;<
'anagement, *mail admin =ccmail, 'smail, <otes>, -ser 'anagement
=passwordsHgroupsHdomains>, -ser .upport, Disaster 1ecovery, -pgrades and $echnical
Documentation. 9GAA userH:AA server environment.
En$!ron&ent' NT, No$ell, UNI=
BKK0 8 BKKF

C.ase 3an), Ne( 9or), N9
Systems +dministrator

.ystem ;dministrations, <etworking, and desktop support o" <$H<ovellH-nix
environment. :AA user environment at di""erent locations. -ser accounts,
printers, groups, and integration o" di""erent operating systems. Database
administrations o" .C,, .ybase, and I<61*. servers. '.0((IC* development
in *xcel, ;ccess, and '.Word.
En$!ron&ent' UNI=, NT, No$ell, SJ#, S*base, %3;
Cluster!n" E@per!en-e'
C.e-)po!nt Mana"er "or saving application registry keys in a cluster directory that is stored on the uorum resource.
Co&&un!-at!ons Mana"er to manage communications between cluster nodes.
Con"iguration Database 'anager to maintain cluster con"iguration in"ormation.
E$ent Pro-essor to receive event messages "rom cluster resources and reuests "rom applications to enumerate
cluster objects.
E$ent #o" Mana"er to replicates event log entries "rom one node to all other nodes in the cluster.
Fa!lo$er Mana"er to per"orm resource management and initiate appropriate actions.
Global Update Mana"er to provide global update service used by cluster components.
#o" Mana"er to write changes to recovery logs stored on the uorum resource.
Me&bers.!p Mana"er to manage cluster membership and monitor the health o" other nodes in the cluster.
Node Mana"er to assign resource group ownership to nodes based on 9 "actors2 the group pre"erence lists and node
availability and to identi"y the node on which a resource group pre"ers to run and the possible nodes that may own
individual resources.
Ob,e-t Mana"er to manage all the cluster service objects.
Resour-e Mon!tors to monitor the health o" each cluster resource using callbacks to resources D,,s and to provide
the communication inter"ace between resource D,,s and the Cluster service.
Conf!"urat!on %atabase Mana"er to implement "unctions needed to maintain the cluster con"iguration database
with in"ormation about all o" the physical and logical entities in a cluster.
Supported Ser$!-es
(ile and print shares, 6eneric services or applications, 8hysical disks, 'icroso"t Distributed $ransaction
Coordinator, Internet In"ormation .ervices, 'essage Cueuing, <etwork addressing and naming. With Windows
9AAA ;dvanced .erver and Windows 9AAA Datacenter .erver, we have support "or the "ollowing additional services2
Distributed (ile .ystem, Dynamic !ost Con"iguration 8rotocol. <etwork <ews $rans"er 8rotocol, .imple 'essage
$rans"er 8rotocol and Windows Internet .ervice =WI<.>. In addition, cluster7aware applications that provide their
own resource D,,. can enable customi?ed advanced scalability and "ailover "unctions.
Tas)s
Con"igured .ervers with excess capacity to absorb a portion o" any other "ailed server's workload.
Con"igured pre"erred and alternate owners "or nodes and resources.
Installed 'icroso"t Windows 9AAA ;dvanced .erver or Windows 9AAA Datacenter .erver , setup D<., WI<., or
!0.$. [ naming methods =D<. as pre"erable>, and $erminal .erver as optional "or remote cluster administration.
*nsured node to meet the hardware reuirements "or Windows 9AAA ;dvanced .erver or Windows 9AAA Datacenter
.erver. ;lso,veri"ied the cluster hardware to be on the Cluster .ervice !ardware Compatibility ,ist.
(ormatted all shared storage clusters as <$(..
Install <odes and Cluster in the same domain. ;ll nodes must be o""line and storages devices should be powered
up. Install "irst <ode "rom CD or over <etwork.
B;B;GGKFIFF
rebe--a6reedN&s6randstad6-o&
B;B;;GB<0KB &ount s!na! s-.ool of &ed!-!ne e!leen "oetL"er
'ichael Cerasoli
mcerasoliYyahoo.com
=G@E>DFG7LFGE ask "or ;lison
$he "ollowing resume "ocuses on my experience with 'icroso"t 0""ice, lists the places
ISve worked, and tells a brie" description o" what I did at each place. I have been working
with the product intensely "or @G years and o""er a variety o" skills in programming,
networking, database, and help desk.
M!-rosoft Off!-e
.icroso*t 4ord
'ail merge, tables, "ormatting, letters, templates, envelopes, link to database and
spreadsheets, web pages, bullets and numbering, books =table o" contents, indexes>,
printer setup, "ile conversion, graphics, audio, video, spellcheckHgrammar, macros, send
via email, web publishing.
.icroso*t ,@cel
Data entry, "ormulas, macros, links to databases and spreadsheets, web
publishing, graphics, audio, video, charts, multiple sheets, printer setup, "ile conversion,
pivot table.
.icroso*t +ccess
Created do?ens o" database applications "or corporations "rom contact management and
inventory to complex order entry applications. Connect to external databases,
importHexport "rom "iles and spreadsheets, "orm, table, and report generation, web page
generation, macros and modules.
.icroso*t Po=erpoint
Created many presentations "or programming departments, training departments,
and "or senior level managers. Included styling, audio, video, and graphics, link to
spreadsheets, web publishing, random e""ects, printing handouts, and setting up
projectors.
5!sual 3as!- for Appl!-at!ons
@A years experience with visual basic and its macros. Bnowledge o" its several hundred
command structure. 8rogrammed applications using excel, access, and word together
with dynamic data exchange and object linking and embedding.
8laces worked2
Independent Consultant2 =<ew 5ork -niversity, 'CI> @III7present
-sed ;ccess to connect to slserver, db9, and ingres databases. Created custom "orms
and reports "or managers. -sed *xcel to per"orm database "ile conversions. -sed Word
to create "orm letters and mail merges "rom database "iles. .upport '.0((IC*
applications on day to day basis.
City <ational %ank @IIL7@III
-sed word to design letters, templates, and procedure manuals. ,inked Documents to
spreadsheets and databases "or reporting data. Wrote database applications in access and
excel using visual basic "or applications. 6athered data "rom companies external
databases. Created monthly presentations o" work progress in powerpoint. Daily support
o" 'icroso"t 0""ice.
Independent Consultant2 =Chase, /iacom, ,ockheed 'artin, Computer ;ssociates>
@II:7@IIL
Documented systems network in Word. -sed *xcel to track network card numbers.
Created templates "or end users in Word to improve work"low. Designed applications in
;ccess to maintain contacts, track inventory, and per"orm data entry. $rained users in
'icroso"t 0""ice products.
Chase %ank2 @IIA7@II:
Designed in7house applications using /isual %asic and '.0((IC* and connected to
system databases.
Word processing with 'icroso"t Word. In7depth research o" Word, *xcel, and 'icroso"t
;ccess. Created presentations in 8owerpoint.
7ichael %erasoli (;1+)29;3;0@9
-han/ $ou for $our interest in me as an emplo$ee with $our compan$ " am an e.perienced
person (age @=) and have been wor/ing at achieving success in the computer field for about
1; $ears now, see/ing the e.perience and education necessar$ to be a success in m$ field "
have a diverse bac/ground and have wor/ed with all levels of management " am ver$ Qdown
to earthR and understand the challenges of the computing environment
" am a service oriented professional with a positive demeanor, capable of ma/ing
independent decisions with high3level business impact "n m$ former positions, " have been
involved in ma0or conversion pro0ects and am familiar with most applications and platforms "
have wor/ed all departments in the business field, including legal, pa$roll, client services,
business operations, financial, media, and e.ecutive management 9ere are some
e#amples:
6$stems administrations of =o*ell, %indo0s 2777/73 Active 9irector$, and Citri#
6ervers
)%, 6erver, and Networ/ upgrades of several thousand wor/stations at %hase 'an/,
8iacom, and %it$ National 'an/
6upported =;00 users at 8iacom and supported a trading floor environment at %hase
'an/, both reAuiring travel to locations, general administration, and high call volumes
(;031;0 calls per da$)
6upported ain,rame and (=)B 6$stems ("'7 A">, #)3U>, 6olaris, 6$stem 8)
&perations included shell scripting, bac/ups, file and user maintenance, application
and networ/ configurations, and database maintenance
"nstalled, %onfigured, )rogrammed, and 7aintained 9atabases on all platforms
(SDLSer*er, D"2, "NL:<6, "nformi., 6$base, Cracle) "ncluded table and field
creation, primar$ /e$s, triggers, stored procedures, and networ/ing
%onversions and upgrade of Novell, !indows, UN">, and email s$stems ((otus
Notes, cc3mail, SE#c&ange, 7637ail)
Email migrations, installations and administrations with <.change ;;, =000, and
=00@
Upgrade @000 wor/station to Lotus =otes environment, setup Notes servers and
developed &9'%3compliant applications !or/ed with cc3mail engine and upgraded
to new releases
9eveloped business applications in )owerbuilder, 6isual "asic, 5o.)ro, %KK
7aintained da$ to da$ operations of uni., novell, nt, and mainframe servers including
user support, passwords and groups, bac/ups, application support and installation,
networ/ configurations, and general support and configurations
6etup compan$Hs computer based training s$stems and provided technical
documentation and blueprinting in all aspects of the computing environment
9ere is t&e places ) &a*e 0or8ed:
%hase 'an/ 199031992 &perations 7anager and Application 9eveloper
for UN">*N-*Novell*Notes, and 7ainframe
environment
9a$ to da$ operations, development and
supported trading floor of =;00 users in the
ban/Hs Llobal ban/ing department #igh
e.posure to telecommunications, networ/ing, and
application support
8iacom 199;31992 Networ/ engineer and support in
Novell*N-*UN">*Notes*A6*100 environment
6upported @000 user environment at various
locations #eav$ call volume and user support
"nvolved in networ/ migrations, application
configurations, database operations, and disaster
recover$
%it$ National 'an/ 19923=001 )ro0ect 7anager for D=4, support and
development
Upgraded Networ/s, 6ervers, and wor/station in
1200 computer environment at various locations
!or/ed with each department in gathering
application data for D=/ testing, and supported
Novell*N-*UN">*Notes*7ainframe environment
"ndependent %onsultant =0013
)resent
8arious pro0ects at (oc/heed 7artin, (adenburg
-halman, and local businesses supporting and
upgrading their s$stems, developing client3server
and internet based applications, and providing
training and support
"n between these full time positions " wor/ed as a consultant at Loc8&eed artin, %arner
"rot&ers, and =e0 'or8 (ni*ersit- All the places " wor/ed had ver$ similar environments
and " did the same t$pe of wor/, serving as a developer, networ/, database, and s$stems
administrator at each, highlighting the 7ainframe, UN">, Novell, (otus Notes, and !indows
environments
" still contact m$ previous emplo$ers and the$ are alwa$s happ$ to wor/ with me when wor/
is available
9ere is a list o, ,unctions ) per,ormed as an operations manager:
!or/ing /nowledge of: -%)*"), 7icrosoft !indows 9;,9P,>), 7icrosoft N- 6erver
10*=000, Novell ;0, 7icrosoft &ffice , (otus Notes v+, A6*100, and )%An$where vP0,
"< ;0
"mplemented wor/ measurements, document, and coordinate proactive service
procedures, developed, and integrated client needs within the compan$3wide automated
s$stems infrastructure under the direction of the %hief "nformation &fficer
7onitor the performance of phone support, incident3trac/ing and follow3up, dail$ tas/s,
staff scheduling, and pro0ects
6upported multi3platform uni., novell, windows, mainframe environments
7anage second level support calls and tas/s in the above applications*environments,
maintaining current updates of software installs on the supported s$stems, and first level
server maintenance
User "dHs, printer setup, application support, networ/ configurations and troubleshooting
:esponsible for adherence to all compan$ policies and procedures b$ all individuals in
the department
7onitored and reported emplo$ee activit$ and performance, ma/ing recommendations
and ta/ing actions to improve emplo$eesH performance
7a/e recommendations and arrangements for an$ training and*or tools needed for #elp
9es/ technicians to better service their customers
Referen-es' please accept these re"erences o" people I have worked with
John %eale C!t* Nat!onal
3an)
CI0 CFB0DIII8H/H/
Jamie 1anek C!t* Nat!onal
3an)
;/8 CIBIDFBK8BGI0
1uss Cassar C.ase /8 C;B;D;<;8G0;F
;llen Cohen C.ase 8roject
'anager
:212; EF3 F2AA
,eon ;llen #o-).eed Mart!n CI0
:E31; 231-1?77
$hat is about all o" it. I can talk extensively about what ISve done and I am looking "or
an opportunity to keep current with all my skills =ISm sure ISm leaving something out>.
$hank you again "or your time and interest. I am really looking "or a good "ull time
position and having worked with many environments be"ore I see mysel" as a good "it "or
the position.
I look "orward to hearing "rom you.'ichael Cerasoli
=G@E>LIG7GA:I
$hank you "or your interest in me as an employee with your company. I am an
experienced person =age :9> and have been working at achieving success in the computer
"ield "or about @G years now, seeking the experience and education necessary to be a
success in my "ield. I have a diverse background and have worked with all levels o"
management. I am very #down to earth& and understand the challenges o" the computing
environment.
I am a service oriented pro"essional with a positive demeanor, capable o" making
independent decisions with high7level business impact. In my "ormer positions, I have
been involved in major conversion projects and am "amiliar with most applications and
plat"orms. I have worked all departments in the business "ield, including legal, payroll,
client services, business operations, "inancial, media, and executive management. !ere
are some examples2
R 8C, .erver, and <etwork upgrades o" several thousand workstations at Chase %ank,
/iacom, and City <ational %ank
R .upported 9GAA users at /iacom and supported a trading "loor environment at Chase
%ank, both reuiring travel to locations, general administration, and high call volumes
=GA7@GA calls per day>.
R .upported 'ain"rame and -<I+ .ystems =I%' ;I+, !87-+, .olaris, .ystem />.
0perations included shell scripting, backups, "ile and user maintenance, application and
network con"igurations, and database maintenance
R Installed, Con"igured, 8rogrammed, and 'aintained Databases on all plat"orms
=.C,.erver, D%9, I<61*., In"ormix, .ybase, 0racle>. Included table and "ield
creation, primary keys, triggers, stored procedures, and networking.
R Conversions and upgrade o" <ovell, Windows <$, -<I+, and email systems =,otus
<otes, cc7mail, '.*xchange, '.7'ail>
R -pgrade :AAA workstation to ,otus <otes environment, setup <otes servers and
developed 0D%C7compliant applications. Worked with cc7mail engine and upgraded to
new releases.
R Developed business applications in 8owerbuilder, /isual %asic, (ox8ro, COO
R 'aintained day to day operations o" unix, novell, nt, and main"rame servers including
user support, passwords and groups, backups, application support and installation,
network con"igurations, and general support and con"igurations
R .etup companySs computer based training systems and provided technical
documentation and blueprinting in all aspects o" the computing environment.
!ere is the places I have worked2
Chase %ank
Day to day operations, development and supported trading "loor o" 9GAA users in the
bankSs 6lobal banking department. !igh exposure to telecommunications, networking,
and application support
.upported :AAA user environment at various locations. !eavy call volume and user
support. Involved in network migrations, application con"igurations, database operations,
and disaster recovery.
-pgraded <etworks, .ervers, and workstation in @LAA computer environment at various
locations. Worked with each department in gathering application data "or 59k testing,
and supported <ovellH<$H-<I+H<otesH'ain"rame environment
I still contact my previous employers and they are always happy to work with me when
work is available.
!ere is a list o" "unctions I per"ormed as an operations manager2
R Working knowledge o"2 $C8HI8, 'icroso"t Windows IG,ID,+8, 'icroso"t <$ .erver
F.AH9AAA, <ovell G.A, 'icroso"t 0""ice , ,otus <otes vE, ;.HFAA, and 8C;nywhere vD.A,
I.*. G.A.
R Implemented work measurements, document, and coordinate proactive service
procedures, developed, and integrated client needs within the company7wide automated
systems in"rastructure under the direction o" the Chie" In"ormation 0""icer.
R 'onitor the per"ormance o" phone support, incident7tracking and "ollow7up, daily
tasks, sta"" scheduling, and projects.
R .upported multi7plat"orm unix, novell, windows, main"rame environments
R 'anage second level support calls and tasks in the above applicationsHenvironments,
maintaining current updates o" so"tware installs on the supported systems, and "irst level
server maintenance.
R -ser IdSs, printer setup, application support, network con"igurations and
troubleshooting
R 1esponsible "or adherence to all company policies and procedures by all individuals in
the department.
R 'onitored and reported employee activity and per"ormance, making recommendations
and taking actions to improve employeesS per"ormance.
R 'ake recommendations and arrangements "or any training andHor tools needed "or !elp
Desk technicians to better service their customers.
1e"erences2 please accept these re"erences o" people I have worked with
John %eale
$hat is about all o" it. I can talk extensively about what ISve done and I am looking "or
an opportunity to keep current with all my skills =ISm sure ISm leaving something out>.
$hank you again "or your time and interest. I am really looking "or a good "ull time
position and having worked with many environments be"ore I see mysel" as a good "it "or
the position.
I look "orward to hearing "rom you.
1esume page 9FG
'ichael Cerasoli
mailto2mcerasoliYyahoo.com
=G@E>LIG7GA:I
;pplicant presents a solid background in -<I+ and experience with the I%' 'ain"rame
*nvironment =i.e., 0perations, Data Center, .ystem .upport, ;pplication .upport,
Change 'anagement, 8roblem 'anagement, 8roject 'anagement, etc.>, strong problem
solving abilities, excellent communication skills, extensive experience in technical
consulting, knowledge o" operations, and the ability to inter"ace e""ectively with diverse
clients and management.
Co&puter Operator
Ma!nfra&e' '/.H.8H+;H*.; and 0.H:IA, .'8H*, CIC., JC,, $.0, I%' -tilities,
08.H'/., <etview, C0%0,HCIC. 8rogramming, ;.HFAA administrations
Systems +dministrations
$he .mitty=;I+> and .;' =!87-+> .ystem ;dministration -tility , Device ;ddresses
and .pecial (iles, .ystem .tartup and .hutdown, 1ecogni?ed startup seuence =boot,
startup,and shutdown>, 'anaged and monitored user accounts through command prompt
and .;', con"igured login and .pro"ile scripts, Implemented "ile system concepts such
as disk partitions and disk monitoring, disk partitions, setting swap space, checking and
"reeing up resources. Job .cheduling through cron"ile to schedule programs "or repetitive
invocation =such as backups>. %acked -p (ile .ystems, setup an automated backup, and
recovered "iles using command prompt and admin utilities.
%e$elop&ent, %atabase, and Net(or)!n"
%asic <etwork Con"iguration o" ,ocal and Wide area network, Internet
protocol=$C8HI8>, /iewing and setting "undamental network values, resolving
hostnames, and <(.. 'onitoring and $roubleshooting -<I+ <etworks2 -sed <etwork
troubleshooting tools, monitored network connectivity, routing in"ormation, <(.
resources, and potential network problems. .ystem 8er"ormance 'onitoring included
checking memory status and maintaining existing per"ormance monitoring scripts.
8rinters and 8lotters2 worked with the spooling system using operator spooler
commands, job and ueue commands, ,8 scheduler control, and printer parameter
control. Database and development: installations, troubleshooting, backups, and code
maintenance.
Pla-es (or)ed'
Independent Consultant' CNe( 9or) Un!$ers!t*, MCID
BKKK8present
1esume page 9FE
C programming, Database installation and maintenance, <etworking. !ost
con"igurations "iles =resolve "or D<., internet, etc>. Daily administrations o" servers
included2 (ile and user management, 8rocess monitoring =ps, kill>, backups, and
administrations through !87.;'. .etup printing through lpd, spool, uucppublic, and
tcpip. .ystem 8er"ormance 'onitoring and ;dministration 1oles. *stablished
connectivity to databases through .C,, 0D%C, perl, and $C8HI8. Development
included code maintence o" C applications =:AA,AAA lines o" code>. Coded and
maintained existing shell scripts. Wrote embedded sl applications to create management
reports, accessing servers through rsh scripts.
C!t* Nat!onal 3an) BKK<8BKKK
Enterpr!se &ana"e&ent !n-lud!n" de-!s!on support, des)top &ana"e&ent, e8bus!ness,
"lobal enterpr!se &ana"er, and ser$!-e le$el &ana"e&ent6 Net(or) pro,e-ts' net(or)
up"rades !n-lud!n" C!s-o Routers, -at/ -abl!n", and p- setup+-onf!" for B<00 users6 NIC
-ards, ser$ers, (or)stat!ons, appl!-at!on support, user+"roups, et-6 Full pro,e-t l!fe -*-le
!n-lud!n" !n!t!al !n$est!"at!ons (!t. end users, !ntera-t!n" (!t. depart&ent .eads on pro,e-t
reEu!re&ents, deter&!n!n" .ard(are and soft(are reEu!re&ents, -reat!n" fun-t!onal
spe-!f!-at!on and operator &anuals, des!"n!n" strate"!es and perfor&!n" up"rades6 Setup
"ate(a* to !ntera-t (!t. F
rd
part* supported &a!nfra&e and pro$!de ad$!se and support for
operat!ons6 A-ted as l!ason bet(een t.e ban) and t.e t.!rd part* t.at (as .ost!n"
&a!nfra&e ser$!-es6
Independent Consultant' CC.ase, 5!a-o&, #o-).eed Mart!n, Co&puter
Asso-!atesD BKKF8BKK<
<etwork ;dmin !87-+. ;pplication server development =Ingres, .ybaseH.C,>,
<etwork design =!8 .witches, CatG cabling, (iberoptic, $@>. .o"tware and patch
installation. Changing kernel parameters. ;dding and removing printers.
Documentation o" system procedures and applications. .upported various market data
applications. 'onitoring disk and cpu usage. 8rovided technical services "or networks,
databases, programmers, and desktop. 'ain"rame responsibilities2 submitting jobs to
systems and printingHdistribution o" reports. ;dding user reuests and logins. ;.HFAA
administrations using JD*dwards system =added user restrictions to access programs>.
C.ase 3an)' BKK08BKKF
(ull7time systems administrator, dba, and developer. 1esponsible "or 9GA user hp7ux
system running several banking applications. .etup user accounts, printers,
terminals=$C8HI8 and 6etty>, and applications. .upported all hardware. BermitHWermit
"ile trans"ers. *xported databases to "lat "iles "or conversions to .ybase systems. (ull
8roject ,i"e Cycle involved with writing o" new applications, upgrading existing, and
installing new databases. 'aintained existing shell scripts with some development
involved. Wrote embedded sl scripts to monitor systems and create reports "or
management. <etwork and Internet support. 'ain"rame responsibilities2 CIC. change
reuests, Cobol program modi"ications, batch processing and running o" jobs, printing
and distribution o" reports.
1esume page 9FL
Edu-at!on'
!o"stra -niversity @IDD7@II: Computer .cience 'ajor =EL credits>
<ew 5ork -niversity 9AAA 8roject 'anagement Courses
Certi*icate Training:
!87-nix ;dministrations I.A@
Introduction to Database $echnologies =%eginner, Intermediate, and ;dvanced>.
$ime 'anagement and interpersonal skills =Working with users in a computer
environemt>
3oo)s.elf' =I have read the "ollowing books on !87-+>

Here !s t.e bas!-s for HP8U=' CHP8SAM !n-ludes &ost ut!l!t!esD
3as!- -o&&ands' login=su>, passwd, date, cal, man, logout
S.ells' %ourne, Born, C7.hell, $7.hell and %ash. ;ll o" these support both "oreground
and background processes, pipes, "ilters, inputHoutput redirection and other similar
standard "eatures o" -nix
Most -o&&on2 ls, grep, wc, redirectors pipes and "ilters, ps, go tutorial, pwd, cd, chmod,
umask, touch, ln, "ile, nohup, X, kill, grep, cmp, di"", sed, sort, envHsetenv
Net(or)!n"' nslookup to get a machines named address and ip number, rlogin to log into
a remote maching, remsh to execute a command on a remote maching, rcp to remote
copy, and "tp to communicate and get and put "iles remotely. 1users to view the users on
the network, "inger to get in"ormation on them, mailx to send mail and _commands,
lpstat to view printers on the network
Mana"e!n" F!les and %!re-tor!es' uota to get capacity o" disk, du to list space, tar and
compress to "ree up space, "ind to search "or "iles
$he C .hell2 echo to display shell variables =precede with M. *x. *cho Mvariable>,
rehash, alias, history. HetcHcsh.cshrc and HetcHcsh.login are the cshell startup "iles and can
be edited.
*macs, vi.
1esume page 9FD
'ichael Cerasoli
mailto2mcerasoliYyahoo.com
=G@E>IIE7EF9A ;sk "or ;lison
$he "ollowing resume "ocuses on my experience with databases, lists the places ISve
worked, and tells a brie" description o" what I did at each place. I have worked
extensively with databases, administered large networks servers, and am "amiliar with the
use 0D%C, perlHcgi, ;D0, and ;ctivex. I have been working with systems "or @A years
and o""er a variety o" skills in programming, networking, database, and help desk.
%atabase Ad&!n!strat!ons
:no!ed&e of data-ase and a..!ications and a-i!it, to i+.!e+ent Orac!e ;i0 Orac!e Ad5anced Sec"rit,0
Orac!e La-e! Sec"rit,0 Orac!e Para!!e! Ser5er0 Orac!e Partitionin&0 Orac!e S.atia!0 Orac!e Vis"a!
Infor+ation Retrie5a!0 Orac!e Dia&nostic %ana&e+ent0 Orac!e T"nin& %ana&e+ent and Orac!e C/an&e
%ana&e+ent2 I a+ !oo)in& for a f"!!'ti+e .osition /ere I can foc"s on t/ese areas2
SBLServer, D;#, "racle
Database and development: installations, troubleshooting, backups, and code maintenance. Data
.tructures, 1elational Databases, and $ables, 1elational ;rchitecture, .tructured Cuery ,anguage and
Cuery 'anagement=.C,>, D%9 Components, and D%9 Database ;dministration. Implementing the
relational model including2 De"ining system background, $he 1elational $able, 8rimary Beys, Domains X
/alues, (oreign Beys, <atural Join, Inner and 0uter Joins. Inter"ace using Data 'anipulation ,anguage,
.C, .yntax, $he .elect Clause, .elect Distinct, .imple 8redicates, %*$W**<, I< and ,ike, Column
(unctions, .calar (unctions, .pecial 1egisters, 610-8 %5, !;/I<6, I<.*1$, and -pdate.
;rchitecture includes Data 0bjects, .ystem 0bjects, Database, Indexes I, $able .pace, %u""er 8ools,
.torage 6roups, ;rchitecture 1eview and %lueprinting, D%9 ;ddress .paces, and ,ogging. ;pplication
programming using C, program preparation and li"e cycle, *mbedded .C,, and Cursors.
Pla-es (or)ed'
Independent Consultant' CNe( 9or) Un!$ers!t*, MCID BKKK8present
8rogramming, Database installation and maintenance, <etworking. Daily administrations
o" servers included2 (ile and user management, 8rocess monitoring, backups, and
systems administrations. .ystem 8er"ormance 'onitoring and ;dministration 1oles.
*stablished connectivity to databases through .C,, 0D%C, embedded sl, and $C8HI8.
Development included code maintence o" student course applications =:AA,AAA lines o"
code>. Coded and maintained existing scripts. Wrote embedded sl applications to
create management reports. 'onitored systems remotely.
<etworking2 8CH<etwork Windows IDH<ovell upgrade o" LGA users. Desktop .upport
including applications, databases, and internet.
Internet2 .etup company internetHintranet, II., .C,.erver, perl, -<I+, <$
Database2 ;dmin, <ovellH<$H-<I+, .C,.erver L, 0racle
C!t* Nat!onal 3an) BKK<8BKKK
Enterpr!se &ana"e&ent !n-lud!n" de-!s!on support, des)top &ana"e&ent, e8bus!ness,
"lobal enterpr!se &ana"er, e$aluat!n" !t read!ness, and ser$!-e le$el &ana"e&ent6 Net(or)
pro,e-ts' net(or) up"rades !n-lud!n" C!s-o Routers, -at/ -abl!n", and p- setup+-onf!" for
1esume page 9FI
B<00 users6 NIC -ards, ser$ers, (or)stat!ons, appl!-at!on support, user+"roups, et-6 Full
pro,e-t l!fe -*-le !n-lud!n" !n!t!al !n$est!"at!ons (!t. end users, !ntera-t!n" (!t. depart&ent
.eads on pro,e-t reEu!re&ents, deter&!n!n" .ard(are and soft(are reEu!re&ents, -reat!n"
fun-t!onal spe-!f!-at!on and operator &anuals, des!"n!n" strate"!es and perfor&!n"
up"rades6
59k 8roject2 8roject manager, setup testing environment, gathered and tested
applications, reprogrammed non7compliant applications, reported to government 0CC
board. !eavy documentation and testing environment.
InternetHIntranet2 Installed "irewall technology, designed intranet through II., Cold
(usion, slserverL, redbrick database. =www.cityntl.com>
*mail2 cc7mailHexchange conversion, 8CH<etwork *ngineer, <ovell, <$, .l.erverL,
*xchange installation and administrations.
<etworking2 8CH<etwork WindowsIDH<ovellH<$H:9LA upgrade o" @LAA users. .erved as
project manager, -pgraded :A locations throughout .outhern Cali"ornia. Desktop
con"igurations through odbc.
Database2 1edbrick, .lserverL, and 0racle installationHcon"ig and admin.
Independent Consultant' CC.ase, 5!a-o&, #o-).eed Mart!n, Co&puter Asso-!atesD BKKF8
BKK<
Documentation o" system procedures and applications. .upported various market data applications.
'onitoring disk and cpu usage. 8rovided technical services "or networks, databases, programmers, and
desktop.
<etworking2 <ovell,<$,;.HFAA,ccmail administrations. 8rojects included rollouts o"
9GAA workstations, ,otus <otes administration, programming, and conversion o" 9GAA
workstations O servers, hardwareHso"tware support and con"igurations. .upported 9
buildings and @F "loors in midtown <ew 5ork City location. Desktop .upport. %ackups
using ;rcserve and ;D.'=$ivoli>.
Database2 0D%C Con"igurations, .C,.erver, D%9, I<61*. installationHcon"ig, setup database on
-<I+=.-<, .olaris, !8, ;I+>, <$, <ovell plat"orms.
C.ase 3an)' BKK08BKKF
(ull7time systems administrator, dba, and developer. 1esponsible "or system running
several banking applications. .etup user accounts, printers, terminals, and applications.
.upported all hardware. *xported databases to "lat "iles "or conversions "rom D%9 to
.ybase systems. (ull 8roject ,i"e Cycle involved with writing o" new applications,
upgrading existing, and installing new databases. 8rogramming =/isual %asic,
8owerbuilder, ,otus <otes>. 8rogrammed applications in C on -<I+ plat"orm.
'aintained approx GA,AAA lines o" c code.
Database administrator "or D%9 and .ybase databases.
<etworking2 .ystem ;dmin =<ovell, <$, -<I+>.
Edu-at!on'
!o"stra -niversity @IDD7@II: Computer .cience 'ajor =EL credits>
<ew 5ork -niversity 9AAA 8roject 'anagement Courses
=G@E>LIG7GA:I 1*.-'*
Sen!or Appl!-at!ons %e$eloper for t.e MIS Appl!-at!ons Ad&!n!strat!$e Co&put!n" depart&ent6
Respons!ble for lead!n" def!n!t!on and de$elop&ent of appl!-at!ons, !nterfa-!n" -losel* (!t. -l!ents
to !dent!f* needs and translate bus!ness reEu!re&ents !nto te-.n!-al spe-!f!-at!ons6 Pro$!des
te-.n!-al ad$!-e, based on broad e@per!en-e !n f!eld of aut.or!t*, fa-!l!tat!n" resour-e plann!n" and
deter&!n!n" te-.n!-al d!re-t!on and strate"*6
'ichael Cerasoli
G@ 1oosevelt ;venue
'assapeua 8ark, <5 @@LE9
=G@E>LIG7GA:I ;sk "or ;lison
Dear employer2
I am interested in working as developer "or your organi?ation. I consider the opportunity to work with an
education system like !o"stra a great one. I currently have @FL credits and would like to complete my
degree at !o"stra. I enclose my resume as a "irst step in exploring the possibilities o" employment with
your "irm.
;s an experienced project manager, I have dealt with all levels o" management in acuiring in"ormation
on operations, and have coordinated upgrade and maintenance procedures. I am very user "riendly and
have supported many people in all aspects o" the computer "ield. I am "amiliar with most corporate
departmental "unctions, such as accounting, payroll, billing, inventory, training, corporate, executive
management, legal, operations, customer service, telemarketing, sales, etc. and have designed many
applications "or each. I have worked in large corporate environments and have experience with
main"rame, -nix, 'icroso"t, <ovell, and legacy systems.
$echnically speaking, I have a very diverse background ranging "rom database, networking,
telecommunications to development and desktop support. I have worked in many corporate environments
such as Chase, /iacom, City <ational %ank o" %everly !ills, ,ockheed 'artin, and Warner %ros., mostly
at the companySs headuarters.
;s an employee with your organi?ation, I would bring "ocus on uality and ease o" use to your clients
systems. (urthermore, I work well with others, and am experienced in making mission7critical decisions.
I would appreciate your keeping this inuiry con"idential. $hank you "or your consideration.
.incerely,
M!-.ael Cerasol!
'ichael Cerasoli
'ichael Cerasoli G@ 1oosevelt ;venue mcerasoliYyahoo.com 'assapeua 8ark, <5 @@LE9 G@EHDFG7LFGE
8age 9G@
MICHAE# CERASO#I
O$er$!e( 'ichael o""ers @9 years o" Industry experience with <etworking, 8rogramming, Database,
$elecommunications, and systems analysis. !e has worked with large networks and is
"amiliar with many corporate environments. !e has served as a project manager and
advisor in application development and maintenance. !e has an extensive knowledge o"
applications and development.
Edu-at!on
E&plo*ers
Hofstra Un!$ers!t*, Nassau Co&&un!t* Colle"e, Cert!f!ed C Pro"ra&&er
C.ase 3an), 5!a-o& CMT5+S.o(t!&e+5HB+N!-)elodeon , Mad!son SEuare GardenD,
#o-).eed Mart!n, Co&puter Asso-!ates, a-.tell #!pton, Nat!onal Ho-)e* #ea"ue, ,
Ne( 9or) Un!$ers!t*, MCI orld-o&6
E@per!en-e
Su&&ar*
Ne( 9or)
Un!$ers!t*, S.!eld
Inst!tute, arner
3ros6, G3I
C;0008PresentD
;pplicant is
capable o"
speciali?ing in
the "ollowing
technologies.
Database Installation, 8rogramming, and
<etworking2 Database 0racle Di, .C,.erver,
D%9, I<61*., In"ormix =1ed %rick>. Installation
o" servers on <$ and -<I+, $able creation and
setup through management consoles and .C,
language. .tored procedures and triggers =working
knowledge 1eadHmaintain>, synchroni?ation with
<$H<ovellH-<I+ users, 0D%C, internet +',,
8!8, 8erlHC6I connectivity.
.ystems ;nalysis2 Bnowledge o" "ull li"e cycle
procedures, "rom initial investigation with clients,
to application development, writing "unctional
speci"ications, and user manuals. Worked with
departments on programming needs, and reported
reuirements to programmers, database developers,
and systems engineers.
8rogramming2 Wrote "ront7end applications in
/isual %asic, and '.0((IC*=/%;>. *stablished
connections using 0D%C, created data views "or
entries, and designed reports to speci"ications.
=also experienced in C, and embedded sl
programming>
'ulti7plat"orm environments2 administrations o"
<ovell, Windows <$H9AA, main"rame=;.HFAA>,
and -<I+ =!8, ;I+, .un>. *stablished database
replications and communications between each
operating system.
Developed and maintained code "or student application system.
Worked on company intranetHinternet site. Installed 0racle Di and
.C,.erver on <$. Created databases and worked with
8age 9G9
C!t* Nat!onal
3an)
3e$erl* H!lls, Ca
CBKK<8;000D
C.ase 3an),
5!a-o&
CBKKF8BKK<D
importHexport utilities. Wrote scripts to create on7demand reports
"or departments. -sed '.0""ice to gather and parse data and
reports. =also responsible "or <$ and -<I+ administrations and
networking>
Appl!-at!ons %e$eloped' Internet+Intranet apps C-o&pan* l!st!n", ne(
de$elop&ents, pol!-!es and pro-edures, Student Tra-)!n"
8roject manager "or the 5ear 9AAA 8roject. ,ed a team in testing
all the bankSs applications "or compliance. 1ewrote non7compliant
applications. Installed and con"igured 0racle Di, .l .erver, and
In"ormix Databases. Wrote "ront7end applications in /isual %asic,
established database replications, and setup internet connectivity
using cold "usion, xml, and php. Created reports "or departmental
use. 'aintained applications in all user environments =legal,
operations, corporate, customer service, etc.>.
Appl!-at!ons %e$eloped' Mort"a"e A&ort!Lat!on
=also <ovellH<$ administrations and telecommunications support>
.upported applications in very large corporate environment.
Developed programming manuals and trained developers to
company speci"ications. 6athered in"ormation on networks to
provide use"ul data to engineers.
Appl!-at!ons de$eloped' Help %es), Custo&er Ser$!-e For&s, or)flo(
Appl!-at!ons CInternet basedD, In$entor* Appl!-at!ons, and F!nan-!al
Appl!-at!ons Cus!n" reuters, Euotron, and fa-t8set data feedsD6
.upported end users and executive management.
=also -<I+, <ovell, <$, and ;.HFAA administations>
C.ase 3an)
CBKK08BKKFD
8roject 'anager and 8rogrammer ;nalyst "or o""ice operations.
Interacted with departmental heads and employees regarding applications
upgrades and developments. Designed "lowcharts "or development
process "or programmers. Worked with developers on database
reuirements. 1ecommended hardware needs to engineers, and installed
and con"igured databases. Developed "ront7end applications in /isual
%asic. .upported applications and user environments.
Appl!-at!ons %e$eloped' Ser!es EE 3ond Pro-ess!n", ATM
Fraudulent A--ount Tra-)!n", Trouble T!-)et Appl!-at!on6
=also -<I+ administrations, <ovell, and Database administrations>
5!s!t .ttp'++(((6"eo-!t!es6-o&+&-erasol! for resu&es bro)en do(n b* -ate"or*6
=G@E>DFG7LFGE ;sk "or ;lison 1*.-'*
MICHAE# CERASO#I
O$er$!e( 'ichael o""ers @A years o" Industry experience with <etworking, 8rogramming, Database,
$elecommunications, and systems analysis. I have worked with large networks and am
"amiliar with many corporate environments. I have served as a project manager and advisor
in many situations.
Edu-at!on
E&plo*ers
Hofstra Un!$ers!t*, Nassau Co&&un!t* Colle"e, Cert!f!ed C Pro"ra&&er
C.ase 3an), 5!a-o& CMT5+S.o(t!&e+5HB+N!-)elodeon , Mad!son SEuare GardenD,
#o-).eed Mart!n, Co&puter Asso-!ates, a-.tell #!pton, Nat!onal Ho-)e* #ea"ue, ,
Ne( 9or) Un!$ers!t*, MCI orld-o&6
E@per!en-e
Su&&ar*
Ne( 9or)
Un!$es!t*, S.!eld
Inst!tute, MCI
CBKKK8PresentD
C!t* Nat!onal
3an)
3e$erl* H!lls, Ca
;pplicant is
capable o"
speciali?ing in
the "ollowing
technologies.
Database 0racle Di, .C,.erver, D%9, 0racle,
I<61*., In"ormix =1ed %rick>. Installation o"
servers on <$ and -<I+, $able creation and setup
through management consoles and .C, language.
.tored procedures and triggers =working
knowledge 1eadHmaintain>, synchroni?ation with
<$H<ovellH-<I+ users, 0D%C, internet +',,
8!8, 8erlHC6I connectivity.
.ystems ;nalysis2 Bnowledge o" "ull li"e cycle
procedures, "rom initial investigation with clients,
to application development, writing "unctional
speci"ications, and user manuals. Worked with
departments on programming needs, and reported
reuirements to programmers, database developers,
and systems engineers.
8rogramming2 Wrote "ront7end applications in
/isual %asic, and '.0((IC*=/%;>. *stablished
connections using 0D%C, created data views "or
entries, and designed reports to speci"ications.
=also experienced in C, and embedded sl
programming>
'ulti7plat"orm environments2 administrations o"
<ovell, Windows <$H9AA, main"rame=;.HFAA>,
and -<I+ =!8, ;I+, .un>. *stablished database
replications and communications between each
operating system.
Installed 0racle Di on <$. ;lso setup .l .erver on <$. Created
'ichael Cerasoli G@ 1oosevelt ;venue mcerasoliYyahoo.com 'assapeua 8ark, <5 @@LE9 G@EHDFG7LFGE
8age 9GF
CBKK<8BKKKD
C.ase 3an),
5!a-o&
CBKKF8BKK<D
test databases and worked with importHexport utilities. Wrote
embedded sl scripts in C to create on7demand reports "or
departments. ;lso used mso""ice to gather and parse data and
reports. =also responsible "or <$ and -<I+ administrations and
networking>
Installed and con"igured 0racle Di, .l .erver, and In"ormix
Databases. Wrote "ront7end applications in /isual %asic,
established replication through 'icroso"t ;ccess, and setup internet
connectivity using xml. Created reports "or departmental use.
=also "ull <ovell and <$ administrations and telecommunications>
-<I+H<$H<ovell administrations. Developed 8rogramming
manuals "or developers. 6athered in"ormation on networks to
provide use"ul data to engineers. '.0((IC*H/%; development.
.upported end users and executive management.
=also ;.HFAA administations>
C.ase 3an)
CBKK08BKKFD
8rogrammer ;nalyst "or o""ice operations. Interacted with departmental
heads and employees regarding applications upgrades and developments.
Designed "lowcharts "or development process "or programmers. Worked
with developers on database reuirements. 1ecommended hardware
needs to engineers, and installed and con"igured databases. Developed
"ront7end applications in /isual %asic. .upported applications and user
environments.
=also -<I+ administrations, <ovell, and Database administrations>
5!s!t .ttp'++-erasol!6top-!t!es6-o& for resu&es bro)en do(n b* -ate"or*6
=G@E>DFG7LFGE 1*.-'*
Sen!or Appl!-at!ons %e$eloper for t.e MIS Appl!-at!ons Ser$!-es %!str!but!on depart&ent6
respons!ble for lead!n" def!n!t!on and de$elop&ent of appl!-at!ons, !nterfa-!n" -losel* (!t. -l!ents
to !dent!f* needs and translate bus!ness reEu!re&ents !nto te-.n!-al spe-!f!-at!ons6 Pro$!des
te-.n!-al ad$!-e, based on broad e@per!en-e !n f!eld of aut.or!t*, fa-!l!tat!n" resour-e plann!n" and
deter&!n!n" te-.n!-al d!re-t!on and strate"*6
'ichael Cerasoli
G@ 1oosevelt ;venue
'assapeua 8ark, <5 @@LE9
=G@E>DFG7LFGE ;sk "or ;lison
Dear employer2
I am interested in working as an 'I., <etwork, or 8roject 'anager "or your organi?ation. I am an expert
computer engineer and project manager with over @9 years experience to o""er you. I enclose my resume
as a "irst step in exploring the possibilities o" employment with your "irm.
;s an experience project manager, I have dealt with all levels o" management in acuiring in"ormation on
operations, and have coordinated upgrade and maintenance procedures. I am very user "riendly and have
supported thousands o" users in all aspects o" the computer "ield. I am "amiliar with most corporate
departmental "unctions, such as accounting, payroll, billing, inventory, training, corporate, executive
management, legal, operations, customer service, telemarketing, sales, etc. and have designed many
applications "or each. I have worked in large corporate environments and have experience with
main"rame, -nix, 'icroso"t, <ovell, and legacy systems.
$echnically speaking, I have a very diverse background ranging "rom database, networking,
telecommunications to development and desktop support. I have worked in many corporate environments
such as Chase, /iacom, City <ational %ank o" %everly !ills, ,ockheed 'artin, and Warner %ros., mostly
at the companySs headuarters.
;s an employee with your organi?ation, I would bring "ocus on uality and ease o" use to your clients
systems. (urthermore, I work well with others, and am experienced in making mission7critical decisions.
I would appreciate your keeping this inuiry con"idential. $hank you "or your consideration.
.incerely,
M!-.ael Cerasol!
'ichael Cerasoli
'ichael Cerasoli G@ 1oosevelt ;venue mcerasoliYyahoo.com 'assapeua 8ark, <5 @@LE9 G@EHDFG7LFGE
MICHAE# CERASO#I
O$er$!e( 'ichael o""ers @9 years o" Industry experience with <etworking, 8rogramming, Database,
$elecommunications, and systems analysis. !e has worked with large networks and is
"amiliar with many corporate environments. !e has served as a project manager and
advisor in application development and maintenance. !e has an extensive knowledge o"
applications and development.
Edu-at!on
E&plo*ers
Hofstra Un!$ers!t*, Nassau Co&&un!t* Colle"e, Cert!f!ed C Pro"ra&&er
C.ase 3an), 5!a-o& CMT5+S.o(t!&e+5HB+N!-)elodeon , Mad!son SEuare GardenD,
#o-).eed Mart!n, Co&puter Asso-!ates, a-.tell #!pton, Nat!onal Ho-)e* #ea"ue, ,
Ne( 9or) Un!$ers!t*, MCI orld-o&6
E@per!en-e
Su&&ar*
Ne( 9or)
Un!$ers!t*, S.!eld
Inst!tute, arner
3ros6, G3I
C;0008PresentD
;pplicant is
capable o"
speciali?ing in
the "ollowing
technologies.
Database Installation, 8rogramming, and
<etworking2 Database 0racle Di, .C,.erver,
D%9, I<61*., In"ormix =1ed %rick>. Installation
o" servers on <$ and -<I+, $able creation and
setup through management consoles and .C,
language. .tored procedures and triggers =working
knowledge 1eadHmaintain>, synchroni?ation with
<$H<ovellH-<I+ users, 0D%C, internet +',,
8!8, 8erlHC6I connectivity.
.ystems ;nalysis2 Bnowledge o" "ull li"e cycle
procedures, "rom initial investigation with clients,
to application development, writing "unctional
speci"ications, and user manuals. Worked with
departments on programming needs, and reported
reuirements to programmers, database developers,
and systems engineers.
8rogramming2 Wrote "ront7end applications in
/isual %asic, and '.0((IC*=/%;>. *stablished
connections using 0D%C, created data views "or
entries, and designed reports to speci"ications.
=also experienced in C, and embedded sl
programming>
'ulti7plat"orm environments2 administrations o"
<ovell, Windows <$H9AA, main"rame=;.HFAA>,
and -<I+ =!8, ;I+, .un>. *stablished database
replications and communications between each
operating system.
Developed and maintained code "or student application system.
Worked on company intranetHinternet site. Installed 0racle Di and
C!t* Nat!onal
3an)
3e$erl* H!lls, Ca
CBKK<8;000D
C.ase 3an),
5!a-o&
CBKKF8BKK<D
.C,.erver on <$. Created databases and worked with
importHexport utilities. Wrote scripts to create on7demand reports
"or departments. -sed '.0""ice to gather and parse data and
reports. =also responsible "or <$ and -<I+ administrations and
networking>
Appl!-at!ons %e$eloped' Internet+Intranet apps C-o&pan* l!st!n", ne(
de$elop&ents, pol!-!es and pro-edures, Student Tra-)!n"
8roject manager "or the 5ear 9AAA 8roject. ,ed a team in testing
all the bankSs applications "or compliance. 1ewrote non7compliant
applications. Installed and con"igured 0racle Di, .l .erver, and
In"ormix Databases. Wrote "ront7end applications in /isual %asic,
established database replications, and setup internet connectivity
using cold "usion, xml, and php. Created reports "or departmental
use. 'aintained applications in all user environments =legal,
operations, corporate, customer service, etc.>.
Appl!-at!ons %e$eloped' Mort"a"e A&ort!Lat!on
=also <ovellH<$ administrations and telecommunications support>
.upported applications in very large corporate environment.
Developed programming manuals and trained developers to
company speci"ications. 6athered in"ormation on networks to
provide use"ul data to engineers.
Appl!-at!ons de$eloped' Help %es), Custo&er Ser$!-e For&s, or)flo(
Appl!-at!ons CInternet basedD, In$entor* Appl!-at!ons, and F!nan-!al
Appl!-at!ons Cus!n" reuters, Euotron, and fa-t8set data feedsD6
.upported end users and executive management.
=also -<I+, <ovell, <$, and ;.HFAA administations>
C.ase 3an)
CBKK08BKKFD
8roject 'anager and 8rogrammer ;nalyst "or o""ice operations.
Interacted with departmental heads and employees regarding applications
upgrades and developments. Designed "lowcharts "or development
process "or programmers. Worked with developers on database
reuirements. 1ecommended hardware needs to engineers, and installed
and con"igured databases. Developed "ront7end applications in /isual
%asic. .upported applications and user environments.
Appl!-at!ons %e$eloped' Ser!es EE 3ond Pro-ess!n", ATM
Fraudulent A--ount Tra-)!n", Trouble T!-)et Appl!-at!on6
=also -<I+ administrations, <ovell, and Database administrations>
5!s!t .ttp'++(((6"eo-!t!es6-o&+&-erasol! for resu&es bro)en do(n b* -ate"or*6
1*.-'*
Appl!-at!ons %e$eloper for t.e MIS Appl!-at!ons Ser$!-es %!str!but!on depart&ent6 respons!ble
for lead!n" def!n!t!on and de$elop&ent of appl!-at!ons, !nterfa-!n" -losel* (!t. -l!ents to !dent!f*
needs and translate bus!ness reEu!re&ents !nto te-.n!-al spe-!f!-at!ons6 Pro$!des te-.n!-al ad$!-e,
based on broad e@per!en-e !n f!eld of aut.or!t*, fa-!l!tat!n" resour-e plann!n" and deter&!n!n"
te-.n!-al d!re-t!on and strate"*6
'ichael Cerasoli
G@ 1oosevelt ;venue
'assapeua 8ark, <5 @@LE9
=G@E>LIG7GA:I
Dear *mployer2
I am interested in working as developer "or your organi?ation. I consider the opportunity to work with an
education system like !o"stra a great one. I currently have @FL credits and would like to complete my
degree at !o"stra. I enclose my resume as a "irst step in exploring the possibilities o" employment with
your "irm.
;s an experience project manager, I have dealt with all levels o" management in acuiring in"ormation on
operations, and have coordinated upgrade and maintenance procedures. I am very user "riendly and have
supported many people in all aspects o" the computer "ield. I am "amiliar with most corporate
departmental "unctions, such as accounting, payroll, billing, inventory, training, corporate, executive
management, legal, operations, customer service, telemarketing, sales, etc. and have designed many
applications "or each. I have worked in large corporate environments and have experience with
main"rame, -nix, 'icroso"t, <ovell, and legacy systems.
$echnically speaking, I have a very diverse background ranging "rom database, networking,
telecommunications to development and desktop support. I have worked in many corporate environments
such as Chase, /iacom, City <ational %ank o" %everly !ills, ,ockheed 'artin, and Warner %ros., mostly
at the companySs headuarters.
;s an employee with your organi?ation, I would bring "ocus on uality and ease o" use to your clients
systems. (urthermore, I work well with others, and am experienced in making mission7critical decisions.
I would appreciate your keeping this inuiry con"idential. $hank you "or your consideration.
.incerely,
M!-.ael Cerasol!
'ichael Cerasoli
'ichael Cerasoli G@ 1oosevelt ;venue 'assapeua 8ark, <5 =G@E>LIG7GA:I mcerasoliYyahoo.com

MICHAE# CERASO#I C/BHD<K/8/0FK
O$er$!e( 'ichael o""ers @A years o" Industry experience with emphasis in .o"tware Development and
Desktop ;pplications. I am a pioneer o" windows client server development having
programmed the "irst client7server applications used at Chase %ank.
Edu-at!on Hofstra Un!$ers!t*, Nassau Co&&un!t* Colle"e, Cert!f!ed C Pro"ra&&er
E@per!en-e
Su&&ar* Hard(are'

Soft(are' Pro"ra&&!n"+%atabase'
5!sual 3as!- Enterpr!se /60, H60 and 536net ="rom :.A>2 Used to (uild
1indows applications and modules wit# focus on creating and manipulating relevant
"(2ects and interfaces0 data manipulation0 grids and production of reports. Installed and
utili/ed active6 controls. Understanding of "'BC and "A! 'B. Created ActiveD
Components and deployed t#em on a Network using 'C",. Aearned #ow to manage
components using ,icrosoft Transaction Server and #ow to design and implement a t#ree
tier client%server system using S-A Server0 A'" and ActiveD.
SJ# Ser$er <60, Ora-le, %3;, In"res' $sed as
Data%ase&RDB'( for client)server applications" anaged the storage
re*uirements of a data%ase and perform day!to!day operations including %acking
up and restoring a data%ase+ recovering from a system disaster+ scheduling tasks+
setting alerts+ monitoring+ and tuning" ',-+ replication+ .-+ /DBC+ $ni0 'hell
'cripting"
M!-rosoft Off!-e' F.9, IG, IL, and 9AAA including2
5!sual 3as!- for Appl!-at!ons' including form fields5 design0 write and de(ug5
created dialogue (o6es and suita(le control structures and used an automated template to
create a custom applications.
M!-rosoft ord' create0 modify and print documents0 en#ancing documents wit#
(ullets and num(ering0 sections0 ta(les and grap#ics0 templates and styles. 1orked wit#
long0 comple6 documents and used 1ord4s desktop pu(lis#ing and mail merge tools0
wi/ards0 and macros. "(2ect Ainking and !m(edding*"A!+ and 'ynamic 'ata !6c#ange
*''!+ to Access and S-AServer.
M!-rosoft E@-el' creating and modifying actual spreads#eets0 en#ancing t#em wit#
c#arts and grap#ics and using advanced formulae to perform various calculations.
In dept# knowledge of office accounting and operations.
M!-rosoft A--ess' in!depth understanding of data%ase design principles+
advanced forms+ reports and *uery design+ including using calculations"
Programmed links to ',-'ervers and used 1isual Basic for 2pplications to
program application enhancements" Customi3ed data%ases through command
%uttons+ macros and menus and using the data%ase management tools"
M!-rosoft Outloo)' Networked in an !6c#ange Server environment and wit# Internet
,ail configuration0 Installed as desktop management solution to include group sc#eduling
and meeting planner5 s#ared calendars0 contact and task lists5 and groupware applications
wit# custom forms and views. Basic Skills include navigate "utlook0 get #elp0 send and
read e9mail0 set and keep track of appointments0 tasks and contacts0 post Notes0 print and
organi/e t#e "utlook desktop.
M!-rosoft Po(erpo!nt' customi/ed and style presentations0 create sop#isticated on9
screen s#ows0 s#are information wit# ot#ers and conduct on9line presentations.
Operat!n" S*ste&s' <ovell, Windows <$, -<I+
E@per!en-e
H!".l!".ts

0<+KK 8 Present
Independent Consult!n", In-, Ne( 9or), N9
Pro"ra&&er+Anal*st
1ewrote non7compliant application using *xcel and ;ccess with /%;. 1esponsible "or
code alterations, Database administration and reporting on .C,.erver and D%9 database.
;naly?ed and made changes to existing code environment. Went through LA,AAA lines o"
code and built data dictionary "or applications. 8er"ormed upgrades to applications
according to departments reuests. Designed sample applications. -nix ;dministrations
with !p, ;I+, .ystem /, and ,inux. -nix .hell .cripting in %ourne, C, and $ .hell
,anguages. <$ and <ovell ;dministrations.
Appl!-at!ons %e$eloped' Internet+Intranet apps C-o&pan* l!st!n", ne( de$elop&ents, pol!-!es
and pro-edures, Student Tra-)!n"
En$!ron&ent' CMM, SJ#Ser$er, INGRES, Cold Fus!on, HTM#, 2a$a

BKK< 8 BKKK

C!t* Nat!onal 3an), 3e$erl* H!lls, CA
ProCect .anager ? A#k Programmer

Developed non7compliant applications in 'icroso"t ;ccess, /isual %asic "or the bankSs
59k e""ort. ;lso helped design the companySs intranet using cold "usion. 8rogrammed
;ccess database using /isual %asic "or ;pplications "or operations system. ;lso
programmed *xcel .preadsheets to connect to databases through /%;.
Appl!-at!ons %e$eloped' Mort"a"e A&ort!Lat!on
En$!ron&ent' 5!sual 3as!-, NT, SJ#Ser$er <
BKKF 8 BKK<

C.ase, 5!a-o&, Co&puter Asso-!ates, #o-).eed Mart!n 4 Ne(
9or)
Senior Programmer
Designed "ront7end applications in 'icroso"t ;ccess, *xcel, and /isual basic. -sed Crystal
1eports and .C, to gather and distribute in"ormation "or departments. $rained users in
applications. Created templates "or programmers, data dictionaries, and user manuals.
-sed '. project to track project status. .etup 0D%C and administered multiple databases
0racle, .C,.erver, I<61*., D%9, and ,otus <otes systems on multi7plat"orm systems.
Bnowledge o" administrations including -<I+, <$, <ovell, and database systems.
Appl!-at!ons de$eloped' Help %es), Custo&er Ser$!-e For&s, or)flo( CInternet basedD,
In$entor*, and F!nan-!al Appl!-at!ons Cus!n" reuters, Euotron, and fa-t8set data feedsD6
En$!ron&ent' Po(erbu!lder, #otus Notes, SJ#Ser$er, INGRES, %3;, UNI=, NT6
BKK0 8 BKKF

C.ase 3an), Ne( 9or), N9
Programmer +nalyst7ProCect .anager

(ull project li"e cycle "rom initial investigation and design, to data dictionaries and
user manuals. 1esponsible "or application deployment, support, and modi"ications.
8rogrammed in7house banking o""ice applications using /isual %asic, and C.
Database administrations o" .C,, D%9, .ybase, and I<61*. servers.
'.0((IC* development in *xcel, ;ccess, and '.Word.
Appl!-at!ons de$eloped' Ser!es EE 3ond Pro-ess!n", ATM Fraudulent
A--ount Tra-)!n", Trouble T!-)et Appl!-at!on6
En$!ron&ent' UNI=, NT, No$ell, SJ#, S*base, %3;
'ichael Cersaoli
G@ 1oosevelt ;venue
'assapeua 8ark, <5 @@LE9
Dear employer2
I am interested in working as an 'I. , <etwork, or 8roject 'anager "or your
organi?ation. I am an expert computer engineer and project manager with over L years
experience to o""er you. I enclose my resume as a "irst step in exploring the possibilities
o" employment with your "irm.
0ne o" my experiences was supporting 'icroso"t ;pplications, <ovell .ystem
administration and workstation setup, and Cabletron $oken71ing !ub installation. ;s a
8rogrammer I worked with a team o" 8rogrammers, .ystems ;nalysts, and end7users to
design several banking applications. I was responsible "or the product design o" the user
inter"ace and technical support. In addition, I developed the "irst dra"t o" the operatorSs
guide. I also handled database administration.
1ecently I have been involved intensely with ,otus <otes. I have used all o" its products
as well as internet applications. I am a very knowledgeable source "or this product.
;s an employee with your organi?ation, I would bring a "ocus on uality and ease o" use
to your clients systems. (urthermore, I work well with others, and am experienced in
making mission7critical decisions.
I would appreciate your keeping this inuiry con"idential. $hank you "or your
consideration.
.incerely,
'ichael Cerasoli
'ichael Cerasoli
'ichael Cerasoli
G@ 1oosevelt ;venue
'assapeua 8ark, <5 @@LE9
=G@E>IIE7EF9A ;sk "or ;lison
0bjective $o seek "ull7time employment with long7term possibilities that will
use all my
skills in networking, programing, database administration, user
support, and
project management.
8ositions wanted2 'I. 'anager, .enior $echnical 0""icer, 8roject
'anager.
$echnical .kills2 <$ .erver, <$ Woekstation =F.A>, <ovell :.@@ 7 F.@,
-<I+, 0.H9, ,otus <otes :.@ 7 F.G, I<61*., .C,.erver, ;rc.erver
1*.-'*
MICHAE# CERASO#I
=G@E>DFG7LFGE ask "or ;lison
O$er$!e( 'ichael o""ers @A years o" Industry experience with emphasis in .o"tware
Development and ;dministration.
Edu-at!on
E@per!en-e
Su&&ar* Hard(are'

Soft(are' Pro"ra&&!n"+%atabase' .C, .erver, D%9, I<61*., .C,,
.tored 8rocedures, 0D%C ,/isual %asic, COO, 8owerbuilder,
'.0""ice, ,otus .martsuite, Corel Wordper"ect 0""ice, etc.
eb' !$',, Java, +',, .hockwave, 8erl, Cold (usion,
(ront8age, 'icroso"t Internet In"ormation .erver =II.>, ,otus
6o Web.erver, -<I+H,inux server setupHcon"iguration, 8roxy
E&a!l' Ccmail, '.*xchange, ,otus <otes, sendmail
Operat!n" S*ste&s' <ovell, Windows <$, Citrix, ,otus
<otes, ;.HFAA, Windows IG, ,inux -<I+2 I%' ;I+, !8, .un,
.olaris, .ystem /, .co
Net(or)!n"' Cisco, Cabletron, CatG, (iberoptic, (luke,
C.-HD.-, $@ , $C8HI8, I8+H.8+, .'$8, D!C8, ($8, D<.,
!$$8, 888, 808, ,D;8, Winsock, 1I8, 0.8(, :9LA
E@per!en-e
H!".l!".ts

0<+KK 8 Present
Indepent Consult!n", In-, Ne( 9or), N9
Pro"ra&&er+Anal*st
1esponsible "or code alterations and unix scripting in ;I+, and .olaris
*nvironment. Database administration and perl scripting on .C,.erver and
I<61*. databases. ;nalysed and made changes to existing code environment.
Went through LA,AAA lines o" code and built data dictionary "or applications.
8er"ormed upgrades to applications according to departments reuests. Introduced
Cold (usion to companies as a internet solution. Designed sample applications.
En$!ron&ent' CMM, SJ#Ser$er, INGRES, Cold Fus!on, HTM#, 2a$a

BKK< 8 BKKK

C!t* Nat!onal 3an), 3e$erl* H!lls, CA
ProCect .anager ? A#k Programmer

Developed non7compliant applications in /isual %asic "or the bankSs 59k e""ort.
;lso helped design the companys intranet using cold "usion. 8rogrammed Cold
(usionH!$', based applications, setup servers on <$ and ,I<-+ environments,
setup and administered .C, database, setup 0D%C data sources and programmed
web pages to connect to databases.
En$!ron&ent' 5!sual 3as!-, NT, #!nu@, SJ#Ser$er <, Cold Fus!on
BKKF 8 BKK<

C.ase, 5!a-o&, Co&puter Asso-!ates, #o-).eed Mart!n 4
-!t* O state .ere
'ichael Cerasoli =G@E>DFG7LFGE ;sk "or ;lison

Power%uilder
Senior Programmer
Designed "ront applications in 8owerbuilder, /isual COO, /isual %asic, , and
,otus <otes. $rained consultants in 8owerbuilder. Created templates "or
programmers, data dictionaries, and user manuals. .etup 0D%C and administered
multiple databases .C,, I<61*., D%9, and ,otus <otes systems on multi7
plat"orm systems Bnowledge o" administrations including <$, ,otus <otes and
-<I+ based systems. -nix included ;I+, .olaris, and !8. Developed Web
based applications using !$',, <etscape, and ,otus <otes. 8rogrammed !$',
and java applications using ,otus <otes.
En$!ron&ent' Po(erbu!lder, #otus Notes, SJ#Ser$er, INGRES, %3;,
UNI=, NT
BKK0 8 BKKF

C.ase 3an), Ne( 9or), N9
Programmer +nalyst7ProCect .anager

(ull project li"e cycle "rom initial investigation and design, to data dictionaries user
manuals and used '. project to track project status. 1esponsible "or application
deployment, support, and modi"ications. 8rogrammed in7house banking o""ice
applications using 8owerbuilder, and COO. ;I+ -nix administration and
programming including maintaing "iles and "ile server connectivity, programming
shell scripts in C and Born, and writing embedded sl applications in sedHawkHperl.
Database administrations o" .C,, .ybase, and I<61*. servers. 'aintained and
edited GA,AAA lines o" code in -<I+ database environment including screens,
logic, and report code.
En$!ron&ent' UNI=, NT, No$ell, SJ#, S*base, INGRES, %3;
7ichael %erasoli (;1+)29;3;0@9
-han/ $ou for $our interest in me as an emplo$ee with $our compan$ " am an e.perienced
person (age @=) and have been wor/ing at achieving success in the computer field for about
1; $ears now, see/ing the e.perience and education necessar$ to be a success in m$ field "
have a diverse bac/ground and have wor/ed with all levels of management " am ver$ Qdown
to earthR and understand the challenges of the computing environment
" am a service oriented professional with a positive demeanor, capable of ma/ing
independent decisions with high3level business impact "n m$ former positions, " have been
involved in man$ pro0ects and am familiar with most applications and platforms " have
wor/ed all departments in the business field, including legal, pa$roll, client services, business
operations, financial, media, and e.ecutive management
9ere are some e#amples o, 0&at ) &a*e done 0it& P-t&on:
%onverting 8alues, creating random numbers
<stablishing database connectivit$ using appropriate s$nta. and performing .ml and
sAl Aueries from within the code
7anipulated data through sorting lists ascending*descending
%reated menu program to e.ecute functions within code
Used regular e.pressions to validate data from input
!rote modules to parse data from databases to comma3delimited format
<nabled users on the windows platform through code to transfer files from networ/ to
remote hosts
)erformed mathematical calculations within programs including averages, running
totals, chec/ing for prime numbers, etc
)rogrammed error handling and messages into applications
!rote module to obtain the networ/s ip address, and the mac address of remote
computers
%reated auto3incrementer code so that data entr$ forms could be numbered
"mplemented module to determine what da$ the end of the month falls on
!rote p$thon script to install appropriate &9'% data source
"ntegrated windows functions into code, such as refreshing displa$ and changing
wallpaper, shutting down a remote computer,
)$thon is a powerful $et eas$ to use programming language developed b$ Luido van :ossum, first released over a
decade ago in 1991
APro"ra&&!n" bas!-all* !s "ett!n" *our -o&puter to
do stuff6 T.!s !s not t.e &ost te-.n!-al def!n!t!on, but
!t7s a prett* a--urate one6 Pro"ra&&!n" !s part
s-!en-e, part art, and one "reat ad$enture6>
9eveloped code to access password3protected web applications
9ere is t&e places ) &a*e 0or8ed:
%hase 'an/ 199031992 &perations 7anager and Application 9eveloper
for UN">*N-*Novell*Notes, and 7ainframe
environment
9a$ to da$ operations, development and
supported trading floor in the ban/Hs Llobal
ban/ing department 9eveloped and maintained
comple. user interfaces, established database
connectivit$, and created numerous reports for
departments
8iacom 199;31992 Application development and support
9eveloped tic/eting s$stem for help des/
including screen development, database
connectivit$, calculations, and reporting -rained
developers in programming standards
%it$ National 'an/ 19923=001 )ro0ect 7anager for D=4, support and
development
"nteracted with department heads to obtain all of
the ban/Hs software for D=/ testing 6etup lab
environment, documented and tested
applications, and rewrote non3compliant
programs for the ban/, most significantl$ a
mortgage amortiEation program
"ndependent %onsultant =0013
)resent
8arious pro0ects at (oc/heed 7artin, (adenburg
-halman, and local businesses supporting and
upgrading their s$stems, developing client3server
and internet based applications, and providing
training and support
"n between these full time positions " wor/ed as a consultant at Loc8&eed artin, %arner
"rot&ers, and =e0 'or8 (ni*ersit- All the places " wor/ed had ver$ similar environments
and " did the same t$pe of wor/, serving as a developer, networ/, database, and s$stems
)$thon is a powerful $et eas$ to use programming language developed b$ Luido van :ossum, first released over a
decade ago in 1991
administrator at each, highlighting the 7ainframe, UN">, Novell, (otus Notes, and !indows
environments
" still contact m$ previous emplo$ers and the$ are alwa$s happ$ to wor/ with me when wor/
is available
Referen-es' please accept these re"erences o" people I have worked with
John %eale C!t* Nat!onal
3an)
CI0 CFB0DIII8H/H/
Jamie 1anek C!t* Nat!onal
3an)
;/8 C;BFDG;<8<BK;
1uss Cassar C.ase /8 C;B;D;<;8G0;F
;llen Cohen C.ase 8roject
'anager
:212; EF3 F2AA
,eon ;llen #o-).eed Mart!n CI0
:E31; 231-1?77
$hat is about all o" it. I can talk extensively about what ISve done and I am looking "or
an opportunity to keep current with all my skills =ISm sure ISm leaving something out>.
$hank you again "or your time and interest. I am really looking "or a good "ull time
position and having worked with many environments be"ore I see mysel" as a good "it "or
the position.
)$thon is a powerful $et eas$ to use programming language developed b$ Luido van :ossum, first released over a
decade ago in 1991
I look "orward to hearing "rom you.
)$thon is a powerful $et eas$ to use programming language developed b$ Luido van :ossum, first released over a
decade ago in 1991
=G@E>IIE7EF9A ;sk "or ;lison 1*.-'*
MICHAE# CERASO#I
O$er$!e( 'ichael o""ers @A years experience in technical environments, excellent people skills, and a
"amiliarity with human resources and recruiting procedures. With a very diverse background
in technology, he could be a very good asset in the hiring process.
Edu-at!on
Co&pan!es
or)ed
Hofstra Un!$ers!t*, Nassau Co&&un!t* Colle"e, Cert!f!ed C Pro"ra&&er
C.ase 3an)CBKK08BKKFD, 5!a-o& CMT5+S.o(t!&e+5HB+N!-)elodeonD, #o-).eed
Mart!n, C.ase, Co&puter Asso-!ates, CBKKF8BKK<D, C!t* Nat!onal 3an) CBKK<8BKKKD
Ne( 9or) Un!$ers!t*, S.!eld Inst!tute, MCI orld-o& CBKKK8PresentD6
E@per!en-e
Su&&ar*
Appl!-ant !s
-apable of
spe-!al!L!n" !n
t.e follo(!n"
te-.nolo"!es
and !s loo)!n"
to &a)e a
-.an"e to
te-.n!-al
re-ru!t!n"'
Windows :.G@, F.A <$ and 9AAA design, networking, and
administrations. %DCH8DC Domain, ;ctive Directory, 'anagement
Console, and -ser ;dministrator. Wins D<., D!C8, $C8I8, <etbeui,
and integration with <ovellH-<I+.
<ovell 9DE, :.@@, :.@9, F.A@, F.@@, and G. <D. object management,
<W;D'I<, -serHgroupHprinterHserver groups, I8+H.8+, $C8HI8, .<;
6ateway, 'ulit7protocol router, 1I8H0.8(, 'onitor processes, <,'Ss,
and backup.
-<I+ ;I+, !8, .olaris=.un>, .ystem /, .co, and ,inux.
;dministrations o" usersHgroupsH"ile permissions. 8rocess monitoring,
shell scripting =%ourne>, cron scheduling, backupHrestore, tcpip, host "ile
con"iguration =etc>, dns =resolve.con">, lpd printing. Integration with
<$H<ovell 8rint services. Internet con"iguration.
Database .C,.erver, D%9, 0racle, I<61*., In"ormix =1ed %rick>.
Installation o" servers on <$ and -<I+, $able creation and setup
through management consoles and .C, language. .tored procedures
and triggers =working knowledge 1eadHmaintain>, synchroni?ation with
<$H<ovellH-<I+ users, 0D%C, internet +',, 8!8, 8erlHC6I
connectivity.
Desktop .upport2 supported 9GAA user environmentsHDA calls per day.
Worked with various departments including banking, lawHlegal,
customer service, corporate executive, investment, trading "loor,
operations, in"ormation systems, records, payroll, and human resources.
;pplication include '.0((IC*, Wordper"ect, Corel, ,otus <otes,
0rgani?er, 'arket Data, ,exisH<exis, 'ain"rame, and in7house
applications. Windows :.@, IG, ID, <$ Workstation, 9AAA, '*, and
0.H9.
HR Related e@per!en-e'
.upported !1 departments at City <ational %ank, Chase, and /iacom. Worked with recruiters in setting
up training rooms and applications. Worked with recruiters in technical interviews o" clients and
evaluations. .trong background in departmental operations and a "amiliarity with di""erent work
environments. !eavy phone support, time management, desktop skills, and communications.
'ichael Cerasoli G@ 1oosevelt ;venue mcerasoliYyahoo.com 'assapeua 8ark, <5 @@LE9 G@EHLIG7GA:I
;vailable "or interview. 8lease call i" you are a company looking "or a career minded
pro"essional with technical experience who is capable o" learning new technologies.
(ichael )erasoli
A& Roose6e5t A6enue
+!ss!peEu! 1!rk, -* &&'62
$A&6% )4A-'4A6 Ask #or A5ison
http788www.geocities.co"8"cer!so5i
*b+ective,
2o o:t!in ! position to uti5i@e !55 "y ski55s !s !n enterprise
!d"inistr!tor !nd proFect "!n!ger.
I !" !t !n inter"edi!te8!d6!nced 5e6e5 with !55 o# the
#o55owing ski55s7
%elevant #-ills,
per!ting Syste"s7 -o6e55, 4indows -2, Citri<, /otus
-otes, AS8400, 4indows 9A, /inu<
G-I>7 I=+ AI>, H1, Sun, So5!ris, Syste" (, Sco
-etworking7 Cisco, C!:5etron, C!tA, 3i:eroptic, 35uke,
CSG80SG, 2&, H1
1rotoco5s7 2C18I1, I1>8S1>, S+21, 0HC1, 321, 0-S, H221,
111, 11, /0A1, 4insock, RI1, S13, ;2'0
."!i57 Cc"!i5, +S.<ch!nge, /otus -otes, send"!i5.
ut5ook, .udor!.
0!t!:!se7 SI/ Ser6er, 0=2, I-DR.S, sE5, stored
procedures, 0=C
/!ngu!ges7 (isu!5 =!sic, C++, 1ower:ui5der,
App5ic!tions7 +S##ice, /otus S"!rtsuite, Core5
4ordper#ect ##ice, etc.
4e:7 H2+/, B!6!, Shockw!6e, 1er5, >+/, Co5d 3usion,
3ront1!ge, +icroso#t Internet In#or"!tion Ser6er $IIS%,
/otus Do4e:Ser6er, G-I>8/inu< ser6er setup8con#igur!tion,
1ro<y, e"!i5.
./!erience,
Inter!cted !nd supported !pp5ic!tions with !55 5e6e5s o#
users !nd dep!rt"ents $Corpor!te He!dEu!rters, 2r!ding
35oor, 2r!ining, HR, per!tions, Accounting, !nd custo"er
ser6ice dep!rt"ents%. Supported o6er 2A00 users in
"u5ti-p5!t#or", "ission critic!5 en6iron"ents.
1er#or"ed ."!i5 Con6ersions #ro" cc"!i5 to /otus -otes,
cc"!i5 to +S.<ch!nge. .<perienced in d!t!:!se !nd e"!i5
con6ersions.
-etwork responsi:i5ities inc5uding proFect "!n!ge"ent.
$:!ckups, !pp5ic!tions, support%. Inst!55!tion,
"!inten!nce, !nd upgr!des o# ser6ers, pcMs, network
c!:5ing, routers, network hu:s, #i:eroptic !nd 2&
connections.
0esigned co"p!ny intr!net8internet using H2+/, B!6!,
;vailable "or interview. 8lease call i" you are a company looking "or a career minded
pro"essional with technical experience who is capable o" learning new technologies.
35!sh, per5,>+/. +igr!ted !pp5ic!tions to internet.
Con#igur!tion o# pro<y, redirects, #irew!55s, d!t!:!se,
!nd :!ckup ser6ers.
Setup enterprise !d"inistr!tion using Nenworks, 2i6o5i
!nd Gnicenter !s so5ution. Cre!ted in6entory, he5p desk
trou:5e ticketing, !nd syste" "onitoring on syste"s !nd
d!t!:!ses. Set user pro#i5es !nd #5!gs !nd !5erts #or
error retention.
/otus -otes d!t!:!se !nd syste" progr!""ing,
!d"inistr!tions !nd inter!ction with cc"!i5.
1rogr!""ing7 4orked with 5!rge sc!5e !pp5ic!tions o#
'0,000 p5us 5ines o# C code. 0!t!:!se connecti6ity
through SI/, !d"inistr!tions, !nd networking o#
d!t!:!ses. 0esigned App5ic!tions in (isu!5 =!sic !nd
1ower:ui5der.
0!t!:!se A"inistr!tor7 t!:5es, keys, od:c, networking,
inst!55!tion !nd con#igur!tion in "u5tip5!t#or"
en6iron"ents.

.m!loyment ,
0n"e!en"ent )onsltant 7/99 - 1resent.
-etworking7 1C8-etwork 4indows 9)8-o6e55 upgr!de o# 'A0 users.
0esktop Support inc5uding !pp5ic!tions, d!t!:!ses, !nd
internet.
Internet7 Setup co"p!ny internet8intr!net, IIS, SI/Ser6er,
per5, G-I>, -2
0!t!:!se7 Ad"in, -o6e558-28G-I>, SI/Ser6er ', I-DR.S
)ity 2ational 3an-4 3everly 5ills4 )64 7997 8 7999.
*2k 1roFect7 1roFect "!n!ger, setup testing en6iron"ent,
g!thered !nd tested !pp5ic!tions, reprogr!""ed non-co"p5i!nt
!pp5ic!tions, reported to go6ern"ent CC :o!rd. He!6y
docu"ent!tion !nd testing en6iron"ent.
Internet8Intr!net7 Inst!55ed #irew!55 techno5ogy, designed
intr!net through IIS, Co5d 3usion, sE5ser6er', red:rick
d!t!:!se. $www.citynt5.co"%
."!i57 cc-"!i58e<ch!nge con6ersion, 1C8-etwork .ngineer,
-o6e55, -2, SE5Ser6er', .<ch!nge inst!55!tion !nd
!d"inistr!tions.
-etworking7 1C8-etwork 4indows9)8-o6e558-28;2'0 upgr!de o#
&'00 users. Ser6ed !s proFect "!n!ger, Gpgr!ded ;0 5oc!tions
throughout Southern C!5i#orni!. 0esktop support. 2i6o5i
enterprise "!n!ge"ent.
0!t!:!se7 Red:rick, SE5ser6er' inst!55!tion8con#ig !nd !d"in.
;vailable "or interview. 8lease call i" you are a company looking "or a career minded
pro"essional with technical experience who is capable o" learning new technologies.
Chase, >iacom, Computer +ssociates, Lockheed .artin 1$$% ? 1$$2
-etworking7 -o6e55,-2,AS8400,cc"!i5 !d"inistr!tions.
1roFects inc5uded ro55outs o# 2A00 workst!tions, /otus -otes
!d"inistr!tion, progr!""ing, !nd con6ersion o# 2A00
workst!tions + ser6ers, h!rdw!re8so#tw!re support !nd
con#igur!tions. Supported 2 :ui5dings !nd &4 #5oors in
"idtown -ew *ork City 5oc!tion. 0esktop Support. =!ckups
using Arcser6e !nd A0S+$2i6o5i%.
0!t!:!se7 0=C Con#igur!tions, SI/Ser6er, I-DR.S
inst!55!tion8con#ig, setup d!t!:!se on G-I>$SG-, So5!ris, H1,
AI>%, -2, -o6e55 p5!t#or"s.
)hase 3an-4 2ew 9or-4 294 7990 8 7993.
1rogr!""ing $(isu!5 =!sic, 1ower:ui5der, /otus -otes%.
1rogr!""ed !pp5ic!tions in C on G-I> p5!t#or". +!int!ined
!ppro< A0,000 5ines o# c code.
0!t!:!se !d"inistr!tor #or I-DR.S !nd Sy:!se d!t!:!ses.
-etworking7 Syste" Ad"in $-o6e55, -2, G-I>%.
:all !ositions have been at the com!any;s cor!orate
hea"<arters
6war"s,
-o6e55 Certi#ic!tion
Certi#ic!te in I=+ +erch!nt Ser6er 0e6e5op"ent, C 1rogr!""ing,
And I=+ A0S+ =!ckup Ser6er $2i6o5i%
."cation,
Ho#str! Gni6ersity, D!rden City, -*
-!ss!u Co""unity Co55ege, D!rden City, -*
S!nt! +onic! Co55ege, S!nt! +onic!, CA
;vailable "or interview. 8lease call i" you are a company looking "or a career minded
pro"essional with technical experience who is capable o" learning new technologies.
'ichael Cerasoli
G@ 1oosevelt ;venue
'assapeua 8ark, <5 @@LE9
=G@E>IIE7EF9A ;sk "or ;lison
'cerasoliYyahoo.com
Dear employer2
$hank you "or your interest. I have a very diverse background ranging "rom database, networking,
telecommunications to development and desktop support. I have worked in many corporate environments
such as Chase, /iacom, City <ational %ank o" %everly !ills, ,ockheed 'artin, etc., mostly at the
companies corporate headuarters.
I have worked in system implementation and design with multi7plat"orm systems. I have backgrounds
in main"rame, client7server technologies with 'icroso"t and <ovell, and -<I+. I also have done an
extensive amount o" desktop support.
;s a <etwork engineer I designed many ,;< topologies such as ethernet, token7ring, W;<, peer7to7
peer, direct connect, and main"rame connectivity. !ardware installation and con"iguration o" CI.C0
routers, hubs, and C;$ G cabling. .etup $C8HI8, I8+H.8+, <etbui, as protocols "or network. .etup
workstations "or I8 packet "orwarding, encapsulation o" I8+H.8+, tunneling, and routing. I also have
experience with $@, (rame 1elay, and ;$' networks.
;s a 8rogrammer I worked with a team o" 8rogrammers, .ystems ;nalysts, and end users to design
several "inancial, inventory, and help desk related applications using /isual %asic, 8owerbuilder, /isual
(ox8ro, and COO. I was responsible "or the product design o" the user inter"ace and technical support.
;s a Database ;dministrator I setup Database networks using .C,.erver and D%9. I have inter"aced
clients through 0D%C using '.0((IC*, 8rogramming ,anguages, and .C,. 'aintenance included
indexing databases, modi"ying table structures, and writing stored procedures. I have also been involved
intensely with ,otus <otes. I have used all o" its products as well as internet applications.
I am also complete in *business including Web setup, development, and administration. I am uali"ied
in !$',, Java, active servers, and have assisted companies in internetHintranet design. I have used
development plat"orms such as I%' 'erchant .erver, Dreamworks, .hockwave, Cold (usion and
(ront8age. I am "amiliar with (irewall, 8roxy, and security so"tware packages ='icroso"t, ;pache,
'imesweeper, Webetc>.
0ne o" most uali"ied experiences is supporting 'icroso"t ;pplications, <ovell , <$, and -<I+, and
'ain"rame .ystem administration, ,an -pgrades including $oken1ing, *thernet, !ubs, Cisco 1outers,
C;$G and "iberoptic cabling. I have per"ormed computer rollouts in excess o" @AAA computers and
conversions such as ccmailH'.*xchangeH<otes and 0perating .ystem upgrades.
;s a network engineer I designed many ,;< topologies such as ethernet, token7ring, W;<, peer7to7peer,
direct connect, and main"rame connectivity. !ardware installation and con"iguration o" CI.C0 routers,
hubs, and C;$ G cabling. .etup $C8HI8, I8+H.8+, <etbui, as protocols "or network. .etup workstations
"or I8 packet "orwarding and encapsulated I8 with I8+H.8+.
Desktop .upport includes ,otus <otes, *mail =ccmail, msexchange, msmail>, <ovell, <$
administrations, and applications such as '.0((IC*, :9LA emulations, .cheduling and Calendar
programs, and numberous other desktop and client server applications.
.ystem ;dministrations include <ovell =syscon, nwadmin, pconsole, apps, groups, etc>, <$ =user admin,
groups, printers, rights, etc.>, 'ain"rame =CIC., <etview, ;.HFAA JD *dwards>, and -<I+ =.olaris, .un,
!8, ;I+, .ystem/>.
;s an employee with your organi?ation, I would bring a "ocus on uality and ease o" use to your clients
systems. (urthermore, I work well with others, and I am experienced in making mission7critical decisions.
;s "ar as the computer industry goes, I am a complete package and o""er a variety o" experience.
I look "orward to hearing "rom you at your earliest convenience. $hank you "or your consideration.
.incerely,
M!-.ael Cerasol!
'ichael Cerasoli
;vailable "or interview. 8lease call i" you are a company looking "or a career minded
pro"essional with technical experience who is capable o" learning new technologies.
'ichael Cerasoli
mailto2mcerasoliYyahoo.com
=G@E>LIG7GA:I
$he "ollowing resume "ocuses on my experience with various areas in computing, lists
the places ISve worked, and tells a detailed description o" what I did at each place. I have
been working with intel, -<I+, and main"rame systems "or @A years and o""er a variety
o" skills in programming, networking, database, and help desk.
Operat!n" S*ste&s <ovell 9DEH:.@@H:.@9HF.@@HG , Windows :.@HIGHIDH'*H<$H9AAA
;.HFAA, CIC., Cobol, I%' ;I+, !8, .un, .olaris, .ystem /, .co, ,otus <otes, Citrix
%atabases' D%9, .l.erver, Ingres, 0racle, In"ormix, ,otus <otes =table, index, stored procedure, odbc,
xml>, ;ccess, Dbase, ;pproach, 8aradox
#an"ua"es' C, /isual COO, /isual %asic, 8owerbuilder, Cobol, 8,H@
Appl!-at!ons' '.0((IC*, ,otus .mart.uite, Corel Wordper"ect 0""ice, market data, banking, payroll,
legal, human resources, customer service, and corporate applications.
eb' !$',, Java, .hockwave, 8erl, Cold (usion, (ront8age, 'icroso"t Internet In"ormation .erver =II.>,
,otus 6oWeb.erver, -<I+H,inux server setupHcon"iguration, 8roxy, email.
E&a!l' Ccmail, '.*xchange, ,otus <otes, sendmail. 0utlook, *udora. <etworking2 Cisco, Cabletron,
CatG, (iberoptic, (luke, C.-HD.-, $@, !8
Hard(are' .parc, Intel, Compa, Dell, I%', <C1, 8C, ,aptops, and peripherals.
Proto-ols' $C8HI8, I8+H.8+, .'$8, D!C8, ($8, D<., !$$8, 888, 808, ,D;8, WI<., Winsock, 1I8,
0.8(, :9LA, G9GA.
Systems +dministrations
;dministration utilities, Device ;ddresses and .pecial (iles, .ystem .tartup and .hutdown, 1ecogni?ed
startup seuence =boot, startup,and shutdown>, 'anaged and monitored user accounts through command
prompt and utilities, con"igured login and system scripts, Implemented "ile system concepts such as disk
partitions and disk monitoring, disk partitions, setting swap space, checking and "reeing up resources. Job
.cheduling to schedule programs "or repetitive invocation =such as backups>. %acked -p (ile .ystems,
setup an automated backup, and "ile recovery
%e$elop&ent, %atabase, and Net(or)!n"
<etwork Con"iguration o" ,ocal and Wide area networks, Internet protocol=$C8HI8>, /iewing and setting
"undamental network values, resolving hostnames, and ip addresses. 'onitoring and $roubleshooting
-sed <etwork troubleshooting tools, monitored network connectivity, routing in"ormation, system
resources, and potential network problems. .ystem 8er"ormance 'onitoring included checking memory
status and maintaining existing per"ormance monitoring procedures and scripts. 8rinters and 8lotters2
worked with the spooling system using operator spooler commands, job and ueue commands, scheduler
control, and printer parameter control. Database and development: installations, troubleshooting, backups,
and code maintenance. .tructured uery language=.C,>, table creation, indexing, and maintainence o"
stored procedures and triggers. *mail installations, conversions and user account maintenance.
;pplication development and support. (ull project li"e cycle.
;vailable "or interview. 8lease call i" you are a company looking "or a career minded
pro"essional with technical experience who is capable o" learning new technologies.
Pla-es (or)ed'
)ndependent Consultant: 0<e= Aork :niversity, .C)1 1$$$!
present
.olaris2 Daily administrations o" servers included2 (ile and user management, 8rocess monitoring =ps,
kill>, backups, and administrations through !87.;'. .etup printing through lpd, spool, uucppublic, and
tcpip. .ystem 8er"ormance 'onitoring and ;dministration 1oles. *stablished connectivity to databases
through .C,, 0D%C, perl, and $C8HI8. Development included code maintence o" C applications
=:AA,AAA lines o" code>. Coded and maintained existing shell scripts. Wrote embedded sl applications to
create management reports, accessing servers through rsh scripts.
<$2 -pgraded computers and networks to Windows 9AAA. -pgraded network cabling in o""ice locations
to catG. 0rdered installations o" $@ <etworks and recon"igured cisco routers. ;ll protocal considerations
including D!C8, WI<., and $C8HI8. -pgraded existing Citrix server to new version. Created
standardi?ed desktop image and rolled out pcSs to locations. .etup .l.erver 9AAA to connect to legacy
system databases. ;dministrations included user idSs, groups and policies, and backups. .etup company
intranet. Desktop .upport.
C!t* Nat!onal 3an) BKK<8BKKK
NT Enterpr!se &ana"e&ent !n-lud!n" de-!s!on support, des)top &ana"e&ent, e8bus!ness,
"lobal enterpr!se &ana"er, e$aluat!n" !t read!ness, and ser$!-e le$el &ana"e&ent6 Net(or)
pro,e-ts' net(or) up"rades !n-lud!n" C!s-o Routers, -at/ -abl!n", and p- setup+-onf!" for
B<00 users6 NIC -ards, ser$ers, (or)stat!ons, appl!-at!on support, user+"roups, et-6 Full
pro,e-t l!fe -*-le !n-lud!n" !n!t!al !n$est!"at!ons (!t. end users, !ntera-t!n" (!t. depart&ent
.eads on pro,e-t reEu!re&ents, deter&!n!n" .ard(are and soft(are reEu!re&ents, -reat!n"
fun-t!onal spe-!f!-at!on and operator &anuals, des!"n!n" strate"!es and perfor&!n"
up"rades6 Ad&!n!strat!ons t.rou". user &ana"er of "roups+!dPs, and f!le &ana"e&ent6
3a-)up us!n" Ar-ser$e6
Independent Consultant' CC.ase, 5!a-o&, #o-).eed Mart!n, Co&puter
Asso-!atesD BKKF8BKK<
.unH.olaris2 <etwork ;dmin !87-+. ;pplication server development =Ingres, .ybaseH.C,>, <etwork
design =!8 .witches, CatG cabling, (iberoptic, $@>. .o"tware and patch installation. Changing kernel
parameters. ;dding and removing printers. Documentation o" system procedures and applications.
.upported various market data applications. 'onitoring disk and cpu usage. 8rovided technical services
"or networks, databases, programmers, and desktop. .upported sparcG, @A and 9G servers.
<$2 Installation and maintenance o" <$ applications servers. Integration with <ovell .ervers.
.etup 0D%C and administered multiple databases .C,, I<61*., D%9, and ,otus <otes systems on multi7
plat"orm systems Bnowledge o" administrations including <$, .C,.erver based systems. Desktop
support o" applications2 '.0((IC*, Wordper"ect, ,otus <otes, 'arket data systems, etc. (ull network
responsibilities consisting o" ,;< 'anagement, *mail admin =ccmail, 'smail, <otes>, -ser 'anagement
=passwordsHgroupsHdomains>, -ser .upport, Disaster 1ecovery, -pgrades and $echnical Documentation.
9GAA userH:AA server environment.
C.ase 3an)' BKK08BKKF
Sun' Full8t!&e s*ste&s ad&!n!strator, dba, and de$eloper6 Respons!ble for ;/0 user un!@
s*ste& runn!n" se$eral ban)!n" appl!-at!ons6 Setup user a--ounts, pr!nters,
ter&!nalsCTCP+IP and Gett*D, and appl!-at!ons6 Supported all .ard(are6 Ker&!t+er&!t
f!le transfers6 E@ported databases to flat f!les for -on$ers!ons to S*base s*ste&s6 Full
Pro,e-t #!fe C*-le !n$ol$ed (!t. (r!t!n" of ne( appl!-at!ons, up"rad!n" e@!st!n", and
;vailable "or interview. 8lease call i" you are a company looking "or a career minded
pro"essional with technical experience who is capable o" learning new technologies.
!nstall!n" ne( databases6 Ma!nta!ned e@!st!n" s.ell s-r!pts (!t. so&e de$elop&ent !n$ol$ed6
rote e&bedded sEl s-r!pts to &on!tor s*ste&s and -reate reports for &ana"e&ent6
Net(or) and Internet support6
<$2 Installed, con"igured, and supported application and database servers. -serH6roup administrations,
backups, printers, and desktop support.
;vailable "or interview. 8lease call i" you are a company looking "or a career minded
pro"essional with technical experience who is capable o" learning new technologies.
(ichael )erasoli
A& Roose6e5t A6enue
+!ss!peEu! 1!rk, -* &&'62
$A&6% )4A-'4A6 Ask #or A5ison
http788www.geocities.co"8"cer!so5i
*b+ective,
2o o:t!in ! position to uti5i@e "y :ro!d e<perience in the
co"puting en6iron"ent !nd o##er technic!5 consu5ting through
technic!5 writing.
%elevant #-ills,
+S 1owerpoint, +S 4ord, +S .<ce5, (isio, Ro:ohe5p, Ro:o
H2+/, 1!ge"!ker, 0oc-to-He5p
Ado:e 1hotoshop, "nip!ge 1ro $sc!nner so#tw!re%, 4in#!<
1ro
+u5ti"edi! 1resent!tion App5ic!tions $!ni"!tion, !udio,
!nd 6ideo%.
+icroso#t 1u:5isher, Core5 ##ice, +icroso#t ##ice, Sun
+icrosyste"s St!r ##ice, 4ordper#ect, /otus S"!rtSuite
H2+/, /otus -otes, SI/Ser6er
./!erience,
-etwork =5ueprinting, in6entory, :!ckup !nd dis!ster
reco6ery p5!ns, d!t!:!se sp!nning, internet security,
App5ic!tion #unction!5 speci#ic!tions, 0!t! 0iction!ries,
!nd Gser +!nu!5s. .6!5u!ted per!tions !nd 1rocedures.
4orked with !55 5e6e5s o# "!n!ge"ent !nd dep!rt"ents to
g!ther in#or"!tion on h!rdw!re speci#ic!tions !nd
:usiness !pp5ic!tions.
Cre!ted reports #or docu"ent!tion inter!cting with sE5
d!t!:!ses through, 0=C, +SACC.SS, C++, !nd G-I> scripts.
4rote *2k test p5!ns #or production en6iron"ents !nd
!pp5ic!tions.
0e6e5oped intr!nets #or co"p!nies consisting o# e"p5oyee
directory, co"p!ny po5icies, Fo: opportunities, etc.
(ery det!i5 oriented !nd #!"i5i!r with :usiness
dep!rt"ent!5 oper!tions.
1ropos!5s, 1resent!tions, Contr!cts, 2e"p5!tes,
D5oss!ries
.m!loyment ,
;vailable "or interview. 8lease call i" you are a company looking "or a career minded
pro"essional with technical experience who is capable o" learning new technologies.
0n"e!en"ent )onsltant 7/99 - 1resent.
%esearch 6nalysis
Co"p5ete docu"ent!tion !nd in6entory o# co"puter re5!ted
h!rdw!re #or ! s!te55ite co""unic!tions co"p!ny. 4orked
with co"p!ny s!5espeop5e !nd production st!## to 5e!rn
co"p!ny h!rdw!re-re5!ted products.
Cnow5edge o# h!rdw!re inc5uding 0e55, Co"p!E, I=+,
+icron, Acer, Cisco, C!:5etron, +!dge, /inksys,
=5uetooth, !nd others. 3!"i5i!r with g!thering
in#or"!tion #ro" co"p!ny we:sites on re5!ted h!rdw!re
de6ices. 0ocu"ent!tion o# h!rdw!re settings #or hu:s,
routers, !nd other de6ices $interrupt ports, dup5e<
settings, protoco5s, etc.%
1er#or"ed co"prehensi6e rese!rch study o# we:
de6e5op"ent. .6!5u!ted !nd docu"ented the use o# we:
progr!""ing too5s such !s >+/, H2+/, 1er5, 1H1, !nd
d!t!:!ses.

)ity 2ational 3an-4 3everly 5ills4 )64 7997 8 7999.

92- 1ro+ect (anager
Co"p5ete in6entory o# co"p!ny h!rdw!re inc5uding pcMs,
hu:s, routers, c!:5ing, "ode"s, "!in#r!"e, !nd ser6er.
0ocu"ented connection settings #or !55. A5so cre!ted
work#5ow p5!ns #or pc !nd network upgr!de o# &'00
workst!tions !t ;0 5oc!tions throughout the :!nk.
0ocu"ented ro55out procedures !nd !pp5ic!tion upgr!des.
4!s in6o56ed in the testing !nd docu"enting o# !55 o# the
:!nks h!rdw!re !nd !pp5ic!tions. Cre!ted worksheet #or
consu5t!nts to w!5k through e!ch de6ice !nd !pp5ic!tion
to test #or *2k co"p5i!nce.
4orked with dep!rt"ents on g!thering in#or"!tion on
!pp5ic!tions.
Chase, >iacom, Computer +ssociates, Lockheed .artin 1$$% ? 1$$2
-etwork =5ueprinting O g!thered d!t! #or e!ch workst!tion
!nd docu"ented their con#igur!tions.
Gsed (isio to dr!w network di!gr!"s inc5uding ser6ers,
pcMs, c!:5ing, routers, !nd t& $/A-84A-%
Acted !s technic!5 5i!son #or !55 co"p!ny h!rdw!re
inc5uding uni<, windows, !nd "!in#r!"e p5!t#or"s $+AG,
;vailable "or interview. 8lease call i" you are a company looking "or a career minded
pro"essional with technical experience who is capable o" learning new technologies.
CSG80SG, hu:s, routers, protoco5s, etc.%
1rogr!""ing "!nu!57 wrote 1ower:ui5der 1rogr!""ing "!nu!5
#or de6e5opers.
)hase 3an-4 2ew 9or-4 294 7990 8 7993.
4rote #unction!5 speci#ic!tions !nd user "!nu!5s #or the
:!nks
In7house applications. Worked with developers and is team on gathering in"ormation "or
data dictionary.

:all !ositions have been at the com!any;s cor!orate
hea"<arters
6war"s,
-o6e55 Certi#ic!tion
Certi#ic!te in I=+ +erch!nt Ser6er 0e6e5op"ent, C 1rogr!""ing,
And I=+ A0S+ =!ckup Ser6er $2i6o5i%
."cation,
Ho#str! Gni6ersity, D!rden City, -*
-!ss!u Co""unity Co55ege, D!rden City, -*
S!nt! +onic! Co55ege, S!nt! +onic!, CA
;vailable "or interview. 8lease call i" you are a company looking "or a career minded
pro"essional with technical experience who is capable o" learning new technologies.
(ichael )erasoli
A& Roose6e5t A6enue
+!ss!peEu! 1!rk, -* &&'62
$A&6% )4A-'4A6 Ask #or A5ison
http788www.geocities.co"8"cer!so5i
*b+ective,
2o o:t!in ! position to uti5i@e "y :ro!d e<perience in the
co"puting en6iron"ent !nd o##er technic!5 consu5ting through
technic!5 writing.
%elevant #-ills,
+S 1owerpoint, +S 4ord, +S .<ce5, (isio, Ro:ohe5p, Ro:o
H2+/, 1!ge"!ker, 0oc-to-He5p
Ado:e 1hotoshop, "nip!ge 1ro $sc!nner so#tw!re%, 4in#!<
1ro
+u5ti"edi! 1resent!tion App5ic!tions $!ni"!tion, !udio,
!nd 6ideo%.
+icroso#t 1u:5isher, Core5 ##ice, +icroso#t ##ice, Sun
+icrosyste"s St!r ##ice, 4ordper#ect, /otus S"!rtSuite
H2+/, /otus -otes, SI/Ser6er
./!erience,
-etwork =5ueprinting, in6entory, :!ckup !nd dis!ster
reco6ery p5!ns, d!t!:!se sp!nning, internet security,
App5ic!tion #unction!5 speci#ic!tions, 0!t! 0iction!ries,
!nd Gser +!nu!5s. .6!5u!ted per!tions !nd 1rocedures.
4orked with !55 5e6e5s o# "!n!ge"ent !nd dep!rt"ents to
g!ther in#or"!tion on h!rdw!re speci#ic!tions !nd
:usiness !pp5ic!tions.
Cre!ted reports #or docu"ent!tion inter!cting with sE5
d!t!:!ses through, 0=C, +SACC.SS, C++, !nd G-I> scripts.
4rote *2k test p5!ns #or production en6iron"ents !nd
!pp5ic!tions.
0e6e5oped intr!nets #or co"p!nies consisting o# e"p5oyee
directory, co"p!ny po5icies, Fo: opportunities, etc.
(ery det!i5 oriented !nd #!"i5i!r with :usiness
dep!rt"ent!5 oper!tions.
1ropos!5s, 1resent!tions, Contr!cts, 2e"p5!tes,
D5oss!ries
.m!loyment ,
;vailable "or interview. 8lease call i" you are a company looking "or a career minded
pro"essional with technical experience who is capable o" learning new technologies.
0n"e!en"ent )onsltant 7/99 - 1resent.
%esearch 6nalysis
Co"p5ete docu"ent!tion !nd in6entory o# co"puter re5!ted
h!rdw!re #or ! s!te55ite co""unic!tions co"p!ny. 4orked
with co"p!ny s!5espeop5e !nd production st!## to 5e!rn
co"p!ny h!rdw!re-re5!ted products.
Cnow5edge o# h!rdw!re inc5uding 0e55, Co"p!E, I=+,
+icron, Acer, Cisco, C!:5etron, +!dge, /inksys,
=5uetooth, !nd others. 3!"i5i!r with g!thering
in#or"!tion #ro" co"p!ny we:sites on re5!ted h!rdw!re
de6ices. 0ocu"ent!tion o# h!rdw!re settings #or hu:s,
routers, !nd other de6ices $interrupt ports, dup5e<
settings, protoco5s, etc.%
1er#or"ed co"prehensi6e rese!rch study o# we:
de6e5op"ent. .6!5u!ted !nd docu"ented the use o# we:
progr!""ing too5s such !s >+/, H2+/, 1er5, 1H1, !nd
d!t!:!ses.

)ity 2ational 3an-4 3everly 5ills4 )64 7997 8 7999.

92- 1ro+ect (anager
Co"p5ete in6entory o# co"p!ny h!rdw!re inc5uding pcMs,
hu:s, routers, c!:5ing, "ode"s, "!in#r!"e, !nd ser6er.
0ocu"ented connection settings #or !55. A5so cre!ted
work#5ow p5!ns #or pc !nd network upgr!de o# &'00
workst!tions !t ;0 5oc!tions throughout the :!nk.
0ocu"ented ro55out procedures !nd !pp5ic!tion upgr!des.
4!s in6o56ed in the testing !nd docu"enting o# !55 o# the
:!nks h!rdw!re !nd !pp5ic!tions. Cre!ted worksheet #or
consu5t!nts to w!5k through e!ch de6ice !nd !pp5ic!tion
to test #or *2k co"p5i!nce.
4orked with dep!rt"ents on g!thering in#or"!tion on
!pp5ic!tions.
Chase, >iacom, Computer +ssociates, Lockheed .artin 1$$% ? 1$$2
-etwork =5ueprinting O g!thered d!t! #or e!ch workst!tion
!nd docu"ented their con#igur!tions.
Gsed (isio to dr!w network di!gr!"s inc5uding ser6ers,
pcMs, c!:5ing, routers, !nd t& $/A-84A-%
Acted !s technic!5 5i!son #or !55 co"p!ny h!rdw!re
inc5uding uni<, windows, !nd "!in#r!"e p5!t#or"s $+AG,
;vailable "or interview. 8lease call i" you are a company looking "or a career minded
pro"essional with technical experience who is capable o" learning new technologies.
CSG80SG, hu:s, routers, protoco5s, etc.%
1rogr!""ing "!nu!57 wrote 1ower:ui5der 1rogr!""ing "!nu!5
#or de6e5opers.
)hase 3an-4 2ew 9or-4 294 7990 8 7993.
4rote #unction!5 speci#ic!tions !nd user "!nu!5s #or the
:!nks
In7house applications. Worked with developers and is team on gathering in"ormation "or
data dictionary.

:all !ositions have been at the com!any;s cor!orate
hea"<arters
6war"s,
-o6e55 Certi#ic!tion
Certi#ic!te in I=+ +erch!nt Ser6er 0e6e5op"ent, C 1rogr!""ing,
And I=+ A0S+ =!ckup Ser6er $2i6o5i%
."cation,
Ho#str! Gni6ersity, D!rden City, -*
-!ss!u Co""unity Co55ege, D!rden City, -*
S!nt! +onic! Co55ege, S!nt! +onic!, CA
;vailable "or phone interview only. .erious inuiries only. 8lease call i" you are a company
looking "or a career minded pro"essional with technical experience who is capable o" learning
new technologies.
(ichael )erasoli
A& Roose6e5t A6enue
+!ss!peEu! 1!rk, -* &&'62
$A&6% '9A-A0;9
http788cer!so5i.tu<.nu
*b+ective,
2o o:t!in ! position to uti5i@e "y ski55set #or technic!5
writing.
%elevant #-ills,
+S 1owerpoint, +S 4ord, +S .<ce5, (isio, Ro:ohe5p, Ro:o
H2+/, 1!ge"!ker, 0oc-to-He5p
Ado:e 1hotoshop, "nip!ge 1ro $sc!nner so#tw!re%, 4in#!<
1ro
+u5ti"edi! 1resent!tion App5ic!tions $!ni"!tion, !udio,
!nd 6ideo%.
+icroso#t 1u:5isher, Core5 ##ice, +icroso#t ##ice, Sun
+icrosyste"s St!r ##ice, 4ordper#ect, /otus S"!rtSuite
H2+/, /otus -otes, SI/Ser6er
./!erience,
0esigned 3unction!5 Speci#ic!tions, 0!t! 0iction!ries,
!nd Gser +!nu!5s. .6!5u!ted per!tions !nd 1rocedures.
4orked with !55 5e6e5s o# "!n!ge"ent !nd dep!rt"ents to
g!ther in#or"!tion.
Cre!ted reports #or docu"ent!tion inter!cting with sE5
d!t!:!ses through, 0=C, +SACC.SS, C++, !nd G-I> scripts.
4rote 2est p5!ns #or production !pp5ic!tions.
0e6e5oped intr!nets #or co"p!nies consisting o# e"p5oyee
directory, co"p!ny po5icies, Fo: opportunities, etc.
(ery det!i5 oriented !nd #!"i5i!r with :usiness
dep!rt"ent!5 oper!tions.
1ropos!5s, 1resent!tions, Contr!cts, 2e"p5!tes,
D5oss!ries
.m!loyment ,
0n"e!en"ent )onsltant 7/99 - 1resent.
%esearch 6nalysis
1er#or"ed co"prehensi6e rese!rch study o# we:
de6e5op"ent. .6!5u!ted !nd docu"ented the use o# we:
progr!""ing too5s such !s >+/, H2+/, 1er5, 1H1, !nd
d!t!:!ses.
0ocu"ent!tion o# we: de6e5op"ent procedures !nd cre!ted
;vailable "or phone interview only. .erious inuiries only. 8lease call i" you are a company
looking "or a career minded pro"essional with technical experience who is capable o" learning
new technologies.
te"p5!tes #or de6e5opers.
)ity 2ational 3an-4 3everly 5ills4 )64 7997 8 7999.
92- 1ro+ect (anager
Cre!ted work#5ow p5!ns #or pc !nd network upgr!de o# &'00
workst!tions !t ;0 5oc!tions throughout the :!nk.
0ocu"ented ro55out procedures !nd !pp5ic!tion upgr!des.
4!s in6o56ed in the testing !nd docu"enting o# !55 o# the
:!nks !pp5ic!tions. Cre!ted worksheet #or consu5t!nts to
w!5k through e!ch !pp5ic!tion !nd test #or *2k
co"p5i!nce.
4orked with dep!rt"ents on g!thering in#or"!tion on
!pp5ic!tions.
Chase, >iacom, Computer +ssociates, Lockheed .artin 1$$% ? 1$$2
-etwork =5ueprinting O g!thered d!t! #or e!ch workst!tion
!nd docu"ented their con#igur!tions.
Gsed (isio to dr!w network di!gr!"s inc5uding ser6ers,
pcMs, c!:5ing, routers, !nd t& $/A-84A-%
1rogr!""ing "!nu!57 wrote 1ower:ui5der 1rogr!""ing "!nu!5
#or de6e5opers.
)hase 3an-4 2ew 9or-4 294 7990 8 7993.
4rote #unction!5 speci#ic!tions !nd user "!nu!5s #or the
:!nks
In7house applications. Worked with developers and is team on gathering in"ormation "or
data dictionary.
:all !ositions have been at the com!any;s cor!orate
hea"<arters
6war"s,
-o6e55 Certi#ic!tion
Certi#ic!te in I=+ +erch!nt Ser6er 0e6e5op"ent, C 1rogr!""ing,
And I=+ A0S+ =!ckup Ser6er $2i6o5i%
."cation,
Ho#str! Gni6ersity, D!rden City, -*
-!ss!u Co""unity Co55ege, D!rden City, -*
S!nt! +onic! Co55ege, S!nt! +onic!, CA
;vailable "or phone interview only. .erious inuiries only. 8lease call
i" you are a company looking "or a career minded pro"essional with
technical experience who is capable o" learning new technologies.

.ichael Cerasoli
G@ 1oosevelt ;venue
7assapeAua )ar/, ND 112+=
(;1+)99+3+1=0 As/ for Alison
7cerasoliN$ahoocom
Dear employer:
I am interested in working as an Enterprise Administrator for your organization. I am an
expert computer engineer and project manager with over ! years of experience to offer you. I
enclose my resume as a first step in exploring the possi"ilities of employment with your firm. I
have played many different roles in the computer industry. I have experience with several
enterprise management systems and have the technical "ackground to provide you with the skills
that you need.
#ne of my most $ualified experiences in %roject &anagement is supporting &icrosoft
Applications' (ovell ' ()' *(I+' and &ainframe ,ystem administration- .an *pgrades including
)oken/ing' Ethernet' 0u"s' 1isco /outers' 1A)2 and fi"eroptic ca"ling. I have performed
computer rollouts in excess of 333 computers and conversions such as ccmail' &,Exchange' .otus
(otes and #perating ,ystem upgrades. I have setup "oth Tivoli and Unicenter framework
applications in multi4platform environments and have worked with I5& ADSM ,torage and
&erchant ,ervers.
As a Network engineer I designed many .A( topologies such as ethernet' token4ring' 6A('
peer4to4peer' direct connect' and mainframe connectivity. 0ardware installation and configuration
of 1I,1# routers' hu"s' and 1A) 2 ca"ling. ,etup )1%7I%' I%+7,%+' (et"ui' as protocols for
network. ,etup workstations for I% packet forwarding' encapsulation of I%+7,%+' tunneling' and
routing. Experience with )' 8rame /elay' and A)& networks.
As a Programmer I worked with a team of %rogrammers' ,ystems Analysts' and end users to
design several financial' inventory' and help desk related applications using 9isual 5asic'
%ower"uilder' 9isual 8ox%ro' and 1::. I was responsi"le for the product design of the user
interface and technical support.
As a Database Administrator I setup Data"ase networks using ,;.,erver and D5!. I have
interfaced clients through #D51 using &,#88I1E' %rogramming .anguages' and ,;..
&aintenance included indexing data"ases' modifying ta"le structures' and writing stored
procedures. I have also "een involved intensely with .otus (otes. I have used all of its products
as well as internet applications.
I am also complete in Ebusiness including 6e" setup' development' and administration. I am
$ualified in 0)&.' <ava' active servers' and have assisted companies in internet7intranet design. I
have used development platforms such as I5& &erchant ,erver' Dreamworks' ,hockwave' 1old
8usion and 8ront%age. I am familiar with 8irewall' %roxy' and security software packages
=&icrosoft' Apache' &imesweeper' 6e"etc>.
As an employee with your organization' I would "ring a focus on $uality and ease of use to your
clients systems. 8urthermore' I work well with others' and I am experienced in making mission4
critical decisions. As far as the computer industry goes' I am a complete package and offer a
variety of experience.
I look forward to hearing from you and thank you for your consideration.
,incerely'
;vailable "or phone interview only. .erious inuiries only. 8lease call
i" you are a company looking "or a career minded pro"essional with
technical experience who is capable o" learning new technologies.
&ichael 1erasoli
&ichael 1erasoli

Michael Cerasoli

Objective
-o see/ full3time emplo$ment with long3term possibilities Aualif$ing
all m$ s/ills in networ/ing, programming, database administration,
user support, and pro0ect management
Technical Skills
1i*oli Enterprise anagement 6oftware, Unicenter3-NL
N- 6erver @;1310, N- !or/station (10), Novell @113;, UN">(#)3
6A7, 6olaris, 6un, (inus), &6*=, (otus Notes @131;, "NL:<6,
6G(6erver 2, 9'=, Arc6erve ;013+, %%37ail, 7637ail, <.change
%"6%&, %abletron*6$noptic*7adge <thernet*-o/en3:ing #ubs, 7AU,
N"%Hs, U-)*6-), %A-;, )%Hs
(otus Notes, 8isual 'asic, )owerbuilder, %KK, 76&55"% <, (otus
6mart6uite, &utloo/
#tml, Java, 5rontpage, 5irewall, 8irus 6can, :eal)la$er,
7acromedia, %old 5usion1
Experience
199231999 %it$ National 'an/ 'everl$ #ills,
%A
Project Manager - Y2k
Senior Network Engineer!"#
-ivoli framewor/ implementation as "- 7anagement 6olution including
decision support, des/top management, e3business, global enterprise
manager, it readiness, one touch and service level management
"ntegrated -ivoli into mainframe, N-, Novell, Uni. environment
7onitored resources through :esource 7anagement 7ade decisions
for upgrades and purchasing of new hardware
:esolved throughput problems b$ anal$Eing trends and relationships
in framewor/ 6etup tresholds and alerts for administrators
9es/top 7anagement including setup of applications for deplo$ment,
inventor$ of machined, distributing software, and remotel$ controlling
des/tops to configure and support pcHs
;vailable "or phone interview only. .erious inuiries only. 8lease call
i" you are a company looking "or a career minded pro"essional with
technical experience who is capable o" learning new technologies.
6etup storage and distribution pools through A967, as well as
policies and profiles for user wor/stations
Used global enterprise manager, cross3site, and application managers
to monitor and manage computer s$stems and applications including e3
business apps
6etup automation tas/s tot correct s$stem problems 6etup agents to
detect s$stem downtime or slow processing levels
6etup and grouped department resources as aggregates to simplif$
management
6etup printers to redirect in case failure
)rovided performance and availabilit$ levels on s$stems, monitored all
of the "- resources and setup preventive and corrective actions when
situations arose
(earned the relative importance of each event in the environment, and
its potential impact on the s$stem
"ssued trouble tic/ets, distributed software patches, conducted impact
anal$sis, and setup D=4 /nowledge listing all compliant and non3
compliant applications
Dear =000 pro0ect included testing and writing scripts for all the ban/s
applications !rote new programs for non3compliant applications
(8isual 'asic, 76&55"%<, 6G() 6etup test lab environment to test all
the ban/s hardware and software
199@31992 "ndependent %onsultant New Dor/, ND
(8iacom, %omputer
Associates, %hase)
Project Manager
Senior Network Engineer!"#
5ull networ/ responsibilities consisting of (AN 7anagement, <mail
admin (ccmail, 7smail, Notes), (otus Notes Administration, User
6upport, 9isaster :ecover$, Upgrades and -echnical 9ocumentation
"nteracted with all levels of management in support and pro0ect
decisions 7ade recommendations for desired topologies,
development strategies, and implementation plans
%ertification and "mplementation of 1i*oli .DS storage application
6etup bac/up solution and policies on "'7 A967 6erver 7ulti3
platform support %reated bac/up and storage pools, policies for user
and wor/stations, and setup clustered environment for bac/ups
6upported N-, 7ainframe, &6*=, Novell, and UN"> bac/up s$stems
6etup 'ac/up 6ervers and drive mirroring
%ertification in )" erc&ant Ser*er <business solution 6etup and
implemented business stores %reated policies and categoriEed
products 6etup e3billing solutions and designed web pages
6etup (nicenter 1=/ Frame0or8 on multiplatform UN">, N-, Novell,
7ainframe environment 9emonstrated all functions of the application
including, inventor$, securit$, bac/up strategies, and alerts
;vailable "or phone interview only. .erious inuiries only. 8lease call
i" you are a company looking "or a career minded pro"essional with
technical experience who is capable o" learning new technologies.
<stablished policies and tresholds for alerts
19903199@ %#A6< #ic/sville, ND
Senior Progra$$er#nal%st
S%ste$ an& !atabase #&$inistrator Project Manager
7anaged staff in support of applications (ed pro0ects for application
updates
9eveloped and maintained applications for financial institutions within
the ban/ "ntegrated !indows, UN">, and 7ainframe s$stems into
client3server applications
)rogrammed utilities to monitor s-stem processes5 database
integrit-5 and per,ormed maintenance on s-stems
7aintained and programmed large3scale "NL:<6 database
applications 6$stem and 9atabase administrations
"nteracted with departmental heads and end3users to understand
programming needs
5ull )ro0ect life c$cle from initial design to application roll out
Education
19PP3199= #ofstra Universit$*N%% Uniondale, ND
A6 'usiness Administration and %omputer 6cience (+2 %redits
Achieved)
)nterests
-eaching, 7usic, )ublic :elations, <ducation, %omputers
Referen-es a$a!lable upon reEuest
;vailable "or phone interview only. .erious inuiries only. 8lease call
i" you are a company looking "or a career minded pro"essional with
technical experience who is capable o" learning new technologies.

.ichael Cerasoli
G@ 1oosevelt ;venue
7assapeAua )ar/, ND 112+=
(;1+)29;3;0@9
7cerasoliN$ahoocom
Dear employer:
I am interested in working as an Enterprise Administrator for your organization. I am an expert computer
engineer and project manager with over ! years of experience to offer you. I enclose my resume as a first
step in exploring the possi"ilities of employment with your firm. I have played many different roles in the
computer industry. I have experience with several enterprise management systems and have the technical
"ackground to provide you with the skills that you need.
#ne of my most $ualified experiences in %roject &anagement is supporting &icrosoft Applications' (ovell '
()' *(I+' and &ainframe ,ystem administration- .an *pgrades including )oken/ing' Ethernet' 0u"s' 1isco
/outers' 1A)2 and fi"eroptic ca"ling. I have performed computer rollouts in excess of 333 computers and
conversions such as ccmail' &,Exchange' .otus (otes and #perating ,ystem upgrades. I have setup "oth
Tivoli and Unicenter framework applications in multi4platform environments and have worked with I5& ADSM
,torage and &erchant ,ervers.
As a Network engineer I designed many .A( topologies such as ethernet' token4ring' 6A(' peer4to4peer'
direct connect' and mainframe connectivity. 0ardware installation and configuration of 1I,1# routers' hu"s'
and 1A) 2 ca"ling. ,etup )1%7I%' I%+7,%+' (et"ui' as protocols for network. ,etup workstations for I%
packet forwarding' encapsulation of I%+7,%+' tunneling' and routing. Experience with )' 8rame /elay' and
A)& networks.
As a Programmer I worked with a team of %rogrammers' ,ystems Analysts' and end users to design several
financial' inventory' and help desk related applications using 9isual 5asic' %ower"uilder' 9isual 8ox%ro' and 1::.
I was responsi"le for the product design of the user interface and technical support.
As a Database Administrator I setup Data"ase networks using ,;.,erver and D5!. I have interfaced
clients through #D51 using &,#88I1E' %rogramming .anguages' and ,;.. &aintenance included indexing
data"ases' modifying ta"le structures' and writing stored procedures. I have also "een involved intensely with
.otus (otes. I have used all of its products as well as internet applications.
I am also complete in Ebusiness including 6e" setup' development' and administration. I am $ualified in
0)&.' <ava' active servers' and have assisted companies in internet7intranet design. I have used development
platforms such as I5& &erchant ,erver' Dreamworks' ,hockwave' 1old 8usion and 8ront%age. I am familiar
with 8irewall' %roxy' and security software packages =&icrosoft' Apache' &imesweeper' 6e"etc>.
As an employee with your organization' I would "ring a focus on $uality and ease of use to your clients systems.
8urthermore' I work well with others' and I am experienced in making mission4critical decisions. As far as the
computer industry goes' I am a complete package and offer a variety of experience.
I look forward to hearing from you and thank you for your consideration.
,incerely'
&ichael 1erasoli
&ichael 1erasoli
;vailable "or phone interview only. .erious inuiries only. 8lease call
i" you are a company looking "or a career minded pro"essional with
technical experience who is capable o" learning new technologies.

Michael Cerasoli

Objective
-o see/ full3time emplo$ment with long3term possibilities
Aualif$ing all m$ s/ills in networ/ing, programming, database
administration, user support, and pro0ect management
Technical Skills
1i*oli Enterprise anagement 6oftware, Unicenter3-NL
N- 6erver @;1310, N- !or/station (10), Novell @113;,
UN">(#)36A7, 6olaris, 6un, (inus), &6*=, (otus Notes @131;,
"NL:<6, 6G(6erver 2, 9'=, Arc6erve ;013+, %%37ail, 7637ail,
<.change
%"6%&, %abletron*6$noptic*7adge <thernet*-o/en3:ing #ubs,
7AU, N"%Hs, U-)*6-), %A-;, )%Hs
(otus Notes, 8isual 'asic, )owerbuilder, %KK, 76&55"% <, (otus
6mart6uite, &utloo/
#tml, Java, 5rontpage, 5irewall, 8irus 6can, :eal)la$er,
7acromedia, %old 5usion1
Experience
199231999 %it$ National 'an/ 'everl$ #ills, %A
Project Manager - Y2k
Senior Network Engineer!"#
-ivoli framewor/ implementation as "- 7anagement 6olution
including decision support, des/top management, e3business,
global enterprise manager, it readiness, one touch and service
level management
"ntegrated -ivoli into mainframe, N-, Novell, Uni. environment
7onitored resources through :esource 7anagement 7ade
decisions for upgrades and purchasing of new hardware
:esolved throughput problems b$ anal$Eing trends and
relationships in framewor/ 6etup tresholds and alerts for
administrators
9es/top 7anagement including setup of applications for
deplo$ment, inventor$ of machined, distributing software, and
remotel$ controlling des/tops to configure and support pcHs
6etup storage and distribution pools through A967, as well as
;vailable "or phone interview only. .erious inuiries only. 8lease call
i" you are a company looking "or a career minded pro"essional with
technical experience who is capable o" learning new technologies.
policies and profiles for user wor/stations
Used global enterprise manager, cross3site, and application
managers to monitor and manage computer s$stems and
applications including e3business apps
6etup automation tas/s tot correct s$stem problems 6etup
agents to detect s$stem downtime or slow processing levels
6etup and grouped department resources as aggregates to
simplif$ management
6etup printers to redirect in case failure
)rovided performance and availabilit$ levels on s$stems,
monitored all of the "- resources and setup preventive and
corrective actions when situations arose
(earned the relative importance of each event in the
environment, and its potential impact on the s$stem
"ssued trouble tic/ets, distributed software patches, conducted
impact anal$sis, and setup D=4 /nowledge listing all compliant
and non3compliant applications
Dear =000 pro0ect included testing and writing scripts for all the
ban/s applications !rote new programs for non3compliant
applications (8isual 'asic, 76&55"%<, 6G() 6etup test lab
environment to test all the ban/s hardware and software
199@31992 "ndependent %onsultant New Dor/, ND
(8iacom, %omputer
Associates, %hase)
Project Manager
Senior Network Engineer!"#
5ull networ/ responsibilities consisting of (AN 7anagement,
<mail admin (ccmail, 7smail, Notes), (otus Notes Administration,
User 6upport, 9isaster :ecover$, Upgrades and -echnical
9ocumentation
"nteracted with all levels of management in support and pro0ect
decisions 7ade recommendations for desired topologies,
development strategies, and implementation plans
%ertification and "mplementation of 1i*oli .DS storage
application 6etup bac/up solution and policies on "'7 A967
6erver 7ulti3platform support %reated bac/up and storage
pools, policies for user and wor/stations, and setup clustered
environment for bac/ups 6upported N-, 7ainframe, &6*=,
Novell, and UN"> bac/up s$stems 6etup 'ac/up 6ervers and
drive mirroring
%ertification in )" erc&ant Ser*er <business solution 6etup
and implemented business stores %reated policies and
categoriEed products 6etup e3billing solutions and designed web
pages
6etup (nicenter 1=/ Frame0or8 on multiplatform UN">, N-,
;vailable "or phone interview only. .erious inuiries only. 8lease call
i" you are a company looking "or a career minded pro"essional with
technical experience who is capable o" learning new technologies.
Novell, 7ainframe environment 9emonstrated all functions of
the application including, inventor$, securit$, bac/up strategies,
and alerts <stablished policies and tresholds for alerts
19903199@ %#A6< #ic/sville, ND
Senior Progra$$er#nal%st
S%ste$ an& !atabase #&$inistrator Project
Manager
7anaged staff in support of applications (ed pro0ects for
application updates
9eveloped and maintained applications for financial institutions
within the ban/ "ntegrated !indows, UN">, and 7ainframe
s$stems into client3server applications
)rogrammed utilities to monitor s-stem processes5 database
integrit-5 and per,ormed maintenance on s-stems
7aintained and programmed large3scale "NL:<6 database
applications 6$stem and 9atabase administrations
"nteracted with departmental heads and end3users to understand
programming needs
5ull )ro0ect life c$cle from initial design to application roll out
Education
19PP3199= #ofstra Universit$*N%% Uniondale, ND
A6 'usiness Administration and %omputer 6cience (+2 %redits
Achieved)
)nterests
-eaching, 7usic, )ublic :elations, <ducation, %omputers
Referen-es a$a!lable upon reEuest
1esume page 9IF
'ichael Cerasoli
mcerasoliYyahoo.com
=G@E>LIG7GA:I
$he "ollowing resume "ocuses on my experience with developing trader "unction
applications, lists the places ISve worked, and tells a brie" description o" what I did at
each place. I have been working with the product intensely "or @A years and o""er a
variety o" skills in programming, networking, database, and help desk. I have been
looking at several solutions to your trading connectivity and am prepared to use the
1euters .(C Class library.
%e$eloper of Trader %es)top Appl!-at!ons
(irst its good to have a database, just to audit and
store static data. 0racle Di database with visual
COO "unctions well. $his setup makes integration
with oracle database seamless, providing
application templates to connect to oracle data.
Corba application server processes run on Windows
<$ to "eed data into database. $he client and server
applications communicate with each other via a mixture o" C01%; and I8 multicast
inter"aces. $hese inter"aces are used to send and reuest objects in a plat"orm
independent method which allows code portability. $he client and server applications can
developed in portable COO and based upon cross7plat"orm class libraries =1euters .(C>.
$he Windows <$ graphical user inter"ace can use a thin layer o" /isual COO '(C on
top o" the portable COO application code. .haring the common application code between
plat"orms allows easy development o" server applications "or both Windows <$ and
di""erent "lavors o" -<I+. Due to the dominance o" 'icroso"t, and its C0'70,*7
;ctiveH+ initiative, almost all major development environments now support these
standards. Integrating these technologies will help "urther integrations with the 'icroso"t
suite o" products.
Ha$!n" (or)ed !n s!&!lar en$!ron&ents, I feel -onf!dent !n see!n" t.!s pro,e-t all t.e
(a* t.rou".Q
Pla-es (or)ed'
Independent Consultant' CNe( 9or) Un!$ers!t*, MCID
BKKK8present
Created applications "or *xpense .tatement, 8urchase 0rder, ;sset $racking, Contact
'anagement, *vent 'anagement, Inventory Control, ,edger, 0rder *ntry, 1esource
.cheduling, .ervice Call 'anagement, and $ime and %illing. *stablished connectivity
to .C,, D%9, and 0racle Databases through 0D%C to import and export data. 'ade
1esume page 9IG
adjustments to existing spreadsheets to users speci"ications. Created views and charts to
improve readability. Integrated applications with the internet using +', and 'icroso"t
(rontpage.
C!t* Nat!onal 3an) BKK<8BKKK
Designed applications "or investment banking division and supported their
networkingHapplicationHdatabase environment. Full pro,e-t l!fe -*-le including initial
investigations with end users, interacting with department heads on spreadsheet program
reuirements, determining hardware and so"tware reuirements, creating "unctional
speci"ication and operator manuals, designing the application and supporting the program
"or upgrades. 8rogrammed non7compliant applications in excel using visual basic "or
applications during 59B project. -sed /isual %asic to create custom methods and
"ormulas, connect to external databases, run internal macros, and display message dialog
and input boxes. 8ublished spreadsheets as reports in the companySs intranet. Created
standardi?ed template upon which all applications were built.
Independent Consultant' CC.ase, 5!a-o&, #o-).eed Mart!n, Co&puter
Asso-!atesD BKKF8BKK<
8rogrammed applications using visual basic and mso""ice to gather static and live
in"ormation "rom uotron and "act set data "eed programs. Created algorithms to project
"orecast in"ormation "or investment bankers. Downloaded news and company statistics.
;lso <ovell, <$, -<I+ support o" applications, databases and networks. -pgraded
network and pc hardware.
C.ase 3an)' BKK08BKKF
Designed in7house applications using /isual COO. Connected to system databases.
Created employee identi"ication database using custom images. -sed run7time module to
create stand7alone applications. ;lso provided technical support "or database,
networking, and user environments.
Edu-at!on'
!o"stra -niversity @IDD7@II: Computer .cience 'ajor =EL credits>
<ew 5ork -niversity 9AAA 8roject 'anagement Courses
Certi*icate Training:
'icroso"t *xcel training in %eginner, Intermediate, ;dvanced, and /isual %asic "or
;pplications.
Introduction to Database $echnologies =%eginner, Intermediate, and ;dvanced>.
$ime 'anagement and interpersonal skills =Working with users in a computer
environemt>
3oo)s.elf' =I have read the "ollowing books on development>
1esume page 9IE
1esume page 9IL
'ichael Cerasoli
\mailto2mcerasoliYyahoo.comU
=G@E>LIG7GA:I
;pplicant presents a solid background in management, development, database, and
networking =i.e., 0perations, Data Center, .ystem .upport, ;pplication .upport, Change
'anagement, 8roblem 'anagement, 8roject 'anagement, etc.>, strong problem solving
abilities, excellent communication skills, extensive experience in technical consulting,
knowledge o" operations, and the ability to inter"ace e""ectively with diverse clients and
management.
M!-.ael Cerasol!
I have been working with -nicenter since @IIG and have knowlege o" its products. I
have also presented -nicenter as solutions to companies and worked a seminar at the
Jacob Javits Center. I have been a -nicenter %usiness partner through several
companies. *xperience in .etup and ;dministrations involving Windows 9AAA, -<I+,
CIC., 0.H:IA, /.;H*.;, ,otus <otes, *mail =CCmailH*xchange>, .'$8, $C8HI8, etc.
E@per!en-e'
C.ase 3an)' BKK08BKKF
8rogrammer ;nalyst2 served as programmer and database administrator. ;lso worked
with the companies main"rames, networks and internet. Developed work"low
applications using and third party development tools. Developed internet accessible
applications. -sed tools to connect to databases using 0D%C. Installed and Con"igured
.ample trading desktop applications "ront7end inter"ace with
data windows.
1esume page 9ID
Imaging servers. .etup servers "or ecommerce and installed web templates. Creation,
copying, moving, deleting, and repairing o" databases. 'anagement o" Client $racking
database to track activity between company and its customers and prospects, !elp Desk
Database, 6roup Discussions workgroups "or departments to communicate ideas,
designs, projects, and recent developments, 'ail to provide electronic mail capabilities,
and an ;ddress book to create lists o" groups, department names, and individual names o"
people to whom mail is sent to. .etup indexes on databases to provide "ull text search
capabilities. .cheduled indexes to reprocess periodically. -sed search bar to per"orm
"ull text searches on database to retrieve speci"ic in"ormation "or customers.
'/.H.8H+;H*.; and 0.H:IA, .'8H*, CIC., JC,, $.0, I%' -tilities, 08.H'/.,
<etview, C0%0,HCIC. 8rogramming, ;.HFAA administrations

5!a-o&, C.ase, Co&puter Asso-!ates, #o-).eed Mart!n, Nat!onal Ho-)e* #ea"ue'
BKKF8BKK<
;ssisted uality assurance =C;> engineers in testing o" -nicenter :.A. .etup product on
multiple -<I+ =!8, ;I+, .un=.olaris>, .ystem/>, Windows <$, and <ovell .ystems.
.erved as ;dministrator, worked on conversions, network gateways, and database
connectivity to main"rame and databases. ;lso developed work"low applications,
supported users, administered servers on -<I+, <$, and 0.H9 plat"orms, and rolled out
client workstations. .etup -nicenter in multi7unix, and <ovell, and <$ environment.
.etup and Con"igured !elp Desk .ystems, Database, <$H<ovell <etworks, 'ain"rame
connectivity, and -<I+ <etworks. 'icroso"t Windows, <ovell, -<I+, and 'ain"rame
0perations including hardware con"iguration, installing applications, setting up user id's
and groups, system backup and recovery. 6eneral .ystem maintenance including day to
day support and troubleshooting o" system environments.
C!t* Nat!onal 3an)'
BKK<8BKKK
8resented -nicenter and $ivoli as possible email and application solution, with
concentrations on the !elp Desk application. Installed servers on <$ and designed test
applications. ;lso worked on 59k 8roject and served as network administrator. .etup
pc's with client and connected to the ,;< directoy with cables or remotely via a modem.
.etup laptop remote workstations to access servers through a modem and a dial7up
telephone line. .etup servers to store databases "or and provide services such as mail
routing and replication to both users and other servers. .etup <etwork "ile serves to
manage network tra""ic and print devices. .etup proxy server to reside betweet the ,;<
and the Internet, providing a "ilter and cache service "or incoming and outgoing
in"ormation. ;lso added virus scanning so"tware to the proxy ="irewall>.
.etup 1outer andHor bridge to connect ,;<'s together into one network. .etup Wide
;rea <etwork =W;<> using telephone lines, leased lines to connect devices into the
network. .etup internet connectivity
.etup Web to make collections o" documents accessible over the internet. .etup
databases and established security. 1esponsible "or creating, deleting, and moving o"
documents.
1esume page 9II
BKKK8Present
arner 3ros, Ga!nes 3erland, Ne( 9or) Un!$ers!t*, MCI orldCo&'
-<I+ operations, Web Development, Database ;dministrations, <etwork
;dministrations, and customer support. 1esearch ;nalysis o" technologies, systems
analysis, and application development. *valuation o" C; products J;.'I<*,
-<IC*<$*1, 08*<7I<6*1.. -nicenter training in -sing the ,oad %alancer ;gent,
1esponse 'onitors, .erver ;gents, and $ra""ic ;naly?ers. <etworking, database, and
programming o" in7house applications. %asic <etwork Con"iguration o" ,ocal and Wide
area network, Internet protocol=$C8HI8>, /iewing and setting "undamental network
values, resolving hostnames, and <(.. -sed <etwork troubleshooting tools, monitored
network connectivity, routing in"ormation, <(. resources, and potential network
problems. .ystem 8er"ormance 'onitoring included checking memory status and
maintaining existing per"ormance monitoring scripts. 8rinters and 8lotters2 worked with
the spooling system using operator spooler commands, job and ueue commands, ,8
scheduler control, and printer parameter control. Database and development:
installations, troubleshooting, backups, and code maintenance.
Edu-at!on'
!o"stra -niversity @IDD7@II: Computer .cience 'ajor =EL credits>
<ew 5ork -niversity 9AAA 8roject 'anagement Courses
Training and Studies:
!87-nix ;dministrations I.A@
'icroso"t Windows <$,9AAA,;ctive Directory
<ovell <etware ;dministrations
Introduction to Database $echnologies =%eginner, Intermediate, and ;dvanced>.
$ime 'anagement and interpersonal skills =Working with users in a computer
environemt>
-nicenter $<6 ;dministration. Computer ;ssociates.
-nicenter $<6 Concepts. Computer ;ssociates.
3oo)s.elf'

www.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison
mcerasoliYyahoo.com

7ichael %erasoli

Ob,e-t!$e
-o see/ emplo$ment in a corporate environment with long3term possibilities
Aualif$ing m$ s/ills in networ/ing, programming, database administration, user
support, and pro0ect management
Rele*ant S8ills: (I am at an intermediate/advanced level with 10 years
experience)
-as/s: installing hardware, installing UN">, installing software pac/ages,
s$stem startup*shutdown, bac/up (full, incremental, individual files, full
and partial
recover$),
7aintain free
space on the
dis/s, #andling
user files,
9ealing with
s$stem files
(conf), Adding
and removing
users, managing
terminals,
managing printers, recover$ from s$stem crashes, automating tas/s
(shellscript, cron), monitoring s$stem usage, monitoring s$stem activit$,
performance tuning, reading mail, helping users with problems,
establishing and maintaining securit$, purchase of supplies and
eAuipment, /eeping logboo/ and call logging, handling vendor related
problems, administering applications
Cperating S-stems: )" .)B5 9P5 Sun5 Solaris5 S-stem 65 Sco (=)B
:also =15 Citri#5 Lotus =otes5 .S/!775 %indo0s5 =o*ell5 Linu#;
7enus: s$sadm(6$stem8), s$sadmsh(6co),smitS37T(A">),
#)36A7(#)11)
6hells: 'orne, csh, tsh (also cron, ftp, su)
'ac/up: format, cpio, tar(3cvf,3.vf), *dev, A967
-ools: iostat, netstat, nfsstat, ps, time, vmstat
Users: root, daemon, bin, s$s, adm, uucp, guest, nobod$, lpd
5-): open, get, mget, ls, user, connect
Networ/ing: %isco, %abletron, %at;, 5iberoptic, 5lu/e, %6U*96U, -1, #)
6witches, )rotocol Anal$sis through sniffers, pac/et anal$sis
ps Oaef U grep term
find Oname fileV 3print
nice O19 find * 3user -ID
www.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison
mcerasoliYyahoo.com
)rotocols: -%)*"), ")>*6)>, 67-), 9#%), 5-), 9N6, #--), ))),
)&), (9A), !insoc/, :"), &6)5, @=20
9irectories: etc, bin, sbin, dev, tmp, lib, usr,
<mail: (otus Notes, sendmail, eudora
9atabase: &racle, 6$base, 6G( 6erver, 9'=, "NL:<6,
sAl, stored procedures, &9'%, >7(
(anguages: 8isual 'asic, %KK, )owerbuilder,
Applications: 76&ffice, (otus 6martsuite, %orel
!ordperfect &ffice, etc 6upport UN"> based mar/et data
s$stems
!eb: inetd, httpd, rdir, #-7(, Java, 6hoc/wave, )erl,
%old 5usion, 5ront)age, 7icrosoft "nternet "nformation
6erver (""6), (otus Lo!eb6erver, UN">*(inu. server
setup*configuration, )ro.$, email
E@per!en-e
1999 O )resent
"ndependent %onsultant (New Dor/ Universit$, 6hield "nstitute, 7%")
Networ/ Admin (UN"> A">, 6un(6olaris)), !eb server development
(6G(6erver, #-7(, 5lash), Networ/ design (#) 6witches, %at; cabling,
5iberoptic, -1)
6oftware and patch installation
%hanging /ernel parameters
Adding and removing printers
9ocumentation of s$stem procedures and applications
Application support (c programs (20,000 lines of code)
7onitoring dis/ and cpu usage
)rovided technical services for networ/s, databases, programmers, and
des/top
(inu.: :ed #at, %aldera, %orel
199231999 %it$ National 'an/ 'everl$ #ills, %A
)ro0ect 7anager 3 D=/
6enior Networ/ <ngineer*9'A
<nterprise management including decision support, des/top management, e3
business, global enterprise manager, it readiness, one touch and service level
management
Networ/ pro0ects: networ/ upgrades including %isco :outers, cat; cabling, and
pc setup*config for 1200 users
N"% cards, servers, wor/stations, application support, user*groups, etc
ands: ls, pwd, cd,
grep, ps3aef, /ill(39),
find, ln, mv, rm,
uname Lett$,
passwd, m/nod,
setenv, term, chdev,
init(A), m/group,
chgroup, chmod,
chown, user add,
www.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison
mcerasoliYyahoo.com
199@31992 "ndependent %onsultant New Dor/, ND
(8iacom, %omputer Associates, %hase)
)ro0ect 7anager
6enior Networ/ <ngineer*9'A
UN"> 6$stem administrations including bac/up and recover$, cron e.ecution,
maintaining file s$stems and user rights, and application support
UN"> #)36A7, A">, 6un 6olaris support in =;00 user environment
6parcstations, :6*+000("'7), #) 9000 (110)
5ull networ/ responsibilities consisting of (AN 7anagement, <mail admin (otus
Notes Administration, User 6upport, 9isaster :ecover$, Upgrades and -echnical
9ocumentation
"nteracted with all levels of management in support and pro0ect decisions 7ade
recommendations for desired topologies, development strategies, and
implementation plans
6etup 6G(, "NL:<6, 6$base on multiplatform UN">, N-, Novell, 7ainframe
environment 9emonstrated all functions of the application including, inventor$,
securit$, bac/up strategies, and alerts <stablished policies and thresholds for
alerts
19903199@ %#A6< #ic/sville, ND
6enior )rogrammer*Anal$st
6$stem and 9atabase Administrator *)ro0ect 7anager
5ull UN"> administrations (A">, 6$stem 8) including 'orne*% 6hell scripting,
%ron, bac/up and recover$, tt$ emulation, file maintenance, vi editing, etc
7anaged staff in support of applications (ed pro0ects for application updates
9eveloped and maintained applications for financial institutions within the ban/
"ntegrated !indows, UN">, and 7ainframe s$stems into client3server
applications
)rogrammed utilities in UN"> to monitor s$stem processes, database integrit$,
and performed maintenance on s$stems
7aintained and programmed large3scale "NL:<6 database applications
6$stem and 9atabase administrations
"nteracted with departmental heads and end3users to understand programming
needs
5ull )ro0ect life c$cle from initial design to application roll out
Education
19PP3199= #ofstra Universit$*N%% Uniondale, ND
A6 'usiness Administration and %omputer 6cience (+2 %redits Achieved)
)nterests
-eaching, 7usic, )ublic :elations, <ducation, %omputers
etc*password
Usr*share*terminf
o
Whome
*dev*term
*etc*securit$*logi
ncfg
*etc*inittab
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com

.ichael Cerasoli

:Fecti6e
2o seek e"p5oy"ent in ! corpor!te en6iron"ent with 5ong-ter" possi:i5ities
Eu!5i#ying "y ski55s in networking, progr!""ing, d!t!:!se !d"inistr!tion,
user support, !nd proFect "!n!ge"ent.
Re5e6!nt Ski55s: (I am at an intermediate/advanced level with 15 years
experience)
2!sks7 inst!55ing h!rdw!re, inst!55ing G-I>, inst!55ing so#tw!re
p!ck!ges, syste" st!rtup8shutdown, :!ckup $#u55, incre"ent!5,
indi6idu!5 #i5es, #u55 !nd p!rti!5 reco6ery%, +!int!in #ree sp!ce on
the disks, H!nd5ing user #i5es, 0e!5ing with syste" #i5es $.con#%,
Adding !nd re"o6ing users, "!n!ging ter"in!5s, "!n!ging printers,
reco6ery #ro" syste" cr!shes, !uto"!ting t!sks $she55script, cron%,
"onitoring syste" us!ge, "onitoring syste" !cti6ity, per#or"!nce
tuning, re!ding "!i5, he5ping users with pro:5e"s, est!:5ishing !nd
"!int!ining security, purch!se o# supp5ies !nd eEuip"ent, keeping
5og:ook !nd c!55 5ogging, h!nd5ing 6endor re5!ted pro:5e"s,
!d"inistering !pp5ic!tions.
per!ting Syste"s7 I=+ AI>, H1, Sun, So5!ris, Syste" (, Sco G-I>
$!5so -2, Citri<, /otus -otes, AS8400, 4indows, -o6e55, /inu<%
+enus7 sys!d"$Syste"(%, sys!d"sh$Sco%,s"itP-+Q$AI>%, H1-SA+$H1&&%
She55s7 =orne, csh, tsh $!5so cron, #tp, su%
=!ckup7 #or"!t, cpio, t!r$-c6#,-<6#%, 8de6, A0S+
2oo5s7 iost!t, netst!t, n#sst!t, ps, ti"e, 6"st!t
Gsers7 root, d!e"on, :in, sys, !d", uucp, guest, no:ody, 5pd
3217 open, get, "get, 5s, user, connect
-etworking7 Cisco, C!:5etron, C!tA, 3i:eroptic, 35uke, CSG80SG, 2&,
H1 Switches, 1rotoco5 An!5ysis through sni##ers, p!cket !n!5ysis.
1rotoco5s7 2C18I1, I1>8S1>, S+21, 0HC1, 321, 0-S, H221, 111, 11,
/0A1, 4insock, RI1, S13, ;2'0.
0irectories7 etc, :in, s:in, de6, t"p, 5i:, usr,
."!i57 /otus -otes, send"!i5, eudor!.
0!t!:!se7 r!c5e, Sy:!se, SI/ Ser6er, 0=2, I-DR.S, sE5, stored
procedures, 0=C, >+/.
/!ngu!ges7 (isu!5 =!sic, C++, 1ower:ui5der,
App5ic!tions7 +S##ice, /otus S"!rtsuite, Core5 4ordper#ect ##ice,
etc. Support G-I> :!sed "!rket d!t! syste"s.
4e:7 inetd, httpd, rdir, H2+/, B!6!, Shockw!6e, 1er5, Co5d 3usion,
3ront1!ge, +icroso#t Internet In#or"!tion Ser6er $IIS%, /otus
Do4e:Ser6er, G-I>8/inu< ser6er setup8con#igur!tion, 1ro<y, e"!i5.
.<perience
&999 O 1resent
Independent Consu5t!nt $-ew *ork Gni6ersity, Shie5d Institute, Sweet&6.co"%
-etwork Ad"in $G-I> AI>, Sun$So5!ris%%, 4e: ser6er de6e5op"ent
$SI/Ser6er, H2+/, 35!sh%, -etwork design $H1 Switches, C!tA c!:5ing,
3i:eroptic, 2&%.
So#tw!re !nd p!tch inst!55!tion.
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
Ch!nging kerne5 p!r!"eters.
Adding !nd re"o6ing printers.
0ocu"ent!tion o# syste" procedures !nd !pp5ic!tions.
App5ic!tion support $c progr!"s $'0,000 5ines o# code%
+onitoring disk !nd cpu us!ge.
1ro6ided technic!5 ser6ices #or networks, d!t!:!ses, progr!""ers, !nd
desktop.
/inu<7 Red H!t, C!5der!, Core5
&99'-&999 City -!tion!5 =!nk =e6er5y Hi55s, CA
1roFect +!n!ger - *2k
Senior -etwork .ngineer80=A
.nterprise "!n!ge"ent inc5uding decision support, desktop "!n!ge"ent, e-
:usiness, g5o:!5 enterprise "!n!ger, it re!diness, one touch !nd ser6ice
5e6e5 "!n!ge"ent.
-etwork proFects7 network upgr!des inc5uding Cisco Routers, c!tA c!:5ing,
!nd pc setup8con#ig #or &'00 users.
-IC c!rds, ser6ers, workst!tions, !pp5ic!tion support, user8groups, etc.
&99;-&99' Independent Consu5t!nt -ew *ork, -*
$(i!co", Co"puter Associ!tes, Ch!se%
1roFect +!n!ger
Senior -etwork .ngineer80=A
G-I> Syste" !d"inistr!tions inc5uding :!ckup !nd reco6ery, cron e<ecution,
"!int!ining #i5e syste"s !nd user rights, !nd !pp5ic!tion support.
G-I> H1-SA+, AI>, Sun So5!ris support in 2A00 user en6iron"ent.
Sp!rcst!tions, RS86000$I=+%, H1 9000 $&&.0%
3u55 network responsi:i5ities consisting o# /A- +!n!ge"ent, ."!i5 !d"in
/otus -otes Ad"inistr!tion, Gser Support, 0is!ster Reco6ery, Gpgr!des !nd
2echnic!5 0ocu"ent!tion.
Inter!cted with !55 5e6e5s o# "!n!ge"ent in support !nd proFect decisions.
+!de reco""end!tions #or desired topo5ogies, de6e5op"ent str!tegies, !nd
i"p5e"ent!tion p5!ns.
Setup SI/, I-DR.S, Sy:!se on "u5tip5!t#or" G-I>, -2, -o6e55, +!in#r!"e
en6iron"ent. 0e"onstr!ted !55 #unctions o# the !pp5ic!tion inc5uding,
in6entory, security, :!ckup str!tegies, !nd !5erts. .st!:5ished po5icies
!nd tresho5ds #or !5erts.
&990-&99; CHAS. Hicks6i55e, -*
Senior 1rogr!""er8An!5yst
Syste" !nd 0!t!:!se Ad"inistr!tor 81roFect +!n!ger
3u55 G-I> !d"inistr!tions $AI>, Syste" (% inc5uding =orne8C She55
scripting,
Cron, :!ckup !nd reco6ery, tty e"u5!tion, #i5e "!inten!nce, 6i editing,
etc.
+!n!ged st!## in support o# !pp5ic!tions. /ed proFects #or !pp5ic!tion
upd!tes.
0e6e5oped !nd "!int!ined !pp5ic!tions #or #in!nci!5 institutions within the
:!nk. Integr!ted 4indows, G-I>, !nd +!in#r!"e syste"s into c5ient-ser6er
!pp5ic!tions.
1rogr!""ed uti5ities in G-I> to "onitor syste" processes, d!t!:!se
integrity, !nd per#or"ed "!inten!nce on syste"s.
+!int!ined !nd progr!""ed 5!rge-sc!5e I-DR.S d!t!:!se !pp5ic!tions. Syste"
!nd 0!t!:!se !d"inistr!tions.
Inter!cted with dep!rt"ent!5 he!ds !nd end-users to underst!nd progr!""ing
needs.
3u55 1roFect 5i#e cyc5e #ro" initi!5 design to !pp5ic!tion ro55 out.
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
.duc!tion
&9))-&992 Ho#str! Gni6ersity8-CC Gniond!5e, -*
A.S. =usiness Ad"inistr!tion !nd Co"puter Science. $6' Credits Achie6ed%
Interests
2e!ching, +usic, 1u:5ic Re5!tions, .duc!tion, Co"puters.
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
Michael Cerasoli
G@ 1oosevelt ;venue
'assapeua 8ark, <5 @@LE9
=G@E> DFG7LFGE ;sk "or ;lison
http2HHwww.geocities.comHmcerasoli
Objective:
To obtain a position to utilize all my skills as an enterprise administrator and project
manager.
Relevant Skills:
-<I+2 I%' ;I+, !8, .un, .olaris, .ystem /, .co
Networking: Cisco, Cabletron, Cat5, Fiberoptic, Fluke, CSU/DSU, T1
Protocols: TCP/IP, IPX/SPX, SMTP, DHCP, FTP, DNS, HTTP, PPP, POP,
LDAP, Winsock, RIP, OSPF, 3270
Email: sendmail, eudora
Database: Sybase, DB2, INGRES, sql, stored procedures, ODBC
Languages: C++, Perl, Cshell, Powerbuilder, FTP
Applications: VI , Emacs, Market Data Systems
Web: HTML, Java, Shockwave, Perl, Cold Fusion, UNIX web server
setup/configuration, NetMax firewall/proxy, rinetd
Experience:
Interacted and supported applications with all levels of users and departments
(Corporate Headquarters, Trading Floor, Training, HR, Operations,
Accounting, and customer service departments). Supported over 2500 users
in multi-platform, mission critical environments.
Network responsibilities including project management. (backups,
applications, support).
Installation, maintenance, and upgrades of servers, pcs, network cabling,
routers, . network hubs, fiberoptic and T1 connections.
Programmed services in c++, Embedded sql, perl, and used shell scripting to
perform operations (backups, database and file maintenance, etc.
Established PC Connectivity including FTP, Telnet, print services, and
database.
Monitored and maintained system processes through ps utility.
Mainframe experience includes AS/400, Dec/Vax, CICS, JD Edwards, JCL,
and Cobol.
Worked with Sparcstations and HP Servers
Develop, design, script, and program Web pages. Server setup and domain
name registration. Developed e-business systems and company intranets.
Strong background in computer systems, hardware, and software.
Ability to develop and implement databases to increase work flow and aid in
organization
Employment :
New York University, Shield Institute, Queens, NY, 7/99 - Present.
UNIX system admin and database management (Solaris 2.6, INGRES)
City National Bank, Beverly Hills, CA, 1997 1999.
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
Y2k Project, PC/Network Rollout, System and Database Admin
Chase, Viacom, Computer Associates, Lockheed Martin 1993 1997
PC/Network Rollout, System Admin (UNIX), Programming (C++, ESQL)
Chase Bank, New York, NY, 1990 1993.
Programming (C++), System Admin (UNIX: Sun, System V, AIX)
Awards:
Novell Certification
Certificate in IBM Merchant Server Development, C Programming,
And IBM ADSM Backup Server (Tivoli)
Education:
Hofstra University, Garden City, NY
Nassau Community College, Garden City, NY
Santa Monica College, Santa Monica, CA
New York University, NY, NY
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
Michael Cerasoli
G@ 1oosevelt ;venue
'assapeua 8ark, <5 @@LE9
=G@E> DFG7LFGE ;sk "or ;lison
http2HHwww.geocities.comHmcerasoli
Objective:
To obtain a position to utilize all my skills as an enterprise administrator and project
manager.
Relevant Skills:
-<I+2 I%' ;I+, !8, .un, .olaris, .ystem /, .co
Networking: Cisco, Cabletron, Cat5, Fiberoptic, Fluke, CSU/DSU, T1
Protocols: TCP/IP, IPX/SPX, SMTP, DHCP, FTP, DNS, HTTP, PPP, POP,
LDAP, Winsock, RIP, OSPF, 3270
Email: sendmail, eudora
Database: Sybase, DB2, INGRES, sql, stored procedures, ODBC
Languages: C++, Perl, Cshell, Powerbuilder, FTP
Applications: VI , Emacs, Market Data Systems
Web: HTML, Java, Shockwave, Perl, Cold Fusion, UNIX web server
setup/configuration, NetMax firewall/proxy, rinetd
Experience:
Interacted and supported applications with all levels of users and departments
(Corporate Headquarters, Trading Floor, Training, HR, Operations,
Accounting, and customer service departments). Supported over 2500 users
in multi-platform, mission critical environments.
Network responsibilities including project management. (backups,
applications, support).
Installation, maintenance, and upgrades of servers, pcs, network cabling,
routers, . network hubs, fiberoptic and T1 connections.
Programmed services in c++, Embedded sql, perl, and used shell scripting to
perform operations (backups, database and file maintenance, etc.
Established PC Connectivity including FTP, Telnet, print services, and
database.
Monitored and maintained system processes through ps utility.
Mainframe experience includes AS/400, Dec/Vax, CICS, JD Edwards, JCL,
and Cobol.
Worked with Sparcstations and HP Servers
Develop, design, script, and program Web pages. Server setup and domain
name registration. Developed e-business systems and company intranets.
Strong background in computer systems, hardware, and software.
Ability to develop and implement databases to increase work flow and aid in
organization
Employment :
New York University, Shield Institute, Queens, NY, 7/99 - Present.
UNIX system admin and database management (Solaris 2.6, INGRES)
City National Bank, Beverly Hills, CA, 1997 1999.
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
Y2k Project, PC/Network Rollout, System and Database Admin
Chase, Viacom, Computer Associates, Lockheed Martin 1993 1997
PC/Network Rollout, System Admin (UNIX), Programming (C++, ESQL)
Chase Bank, New York, NY, 1990 1993.
Programming (C++), System Admin (UNIX: Sun, System V, AIX)
Awards:
Novell Certification
Certificate in IBM Merchant Server Development, C Programming,
And IBM ADSM Backup Server (Tivoli)
Education:
Hofstra University, Garden City, NY
Nassau Community College, Garden City, NY
Santa Monica College, Santa Monica, CA
New York University, NY, NY
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
'ichael Cerasoli
mcerasoliYyahoo.com
=G@E>LIG7GA:I
$he "ollowing resume "ocuses on my experience with developing internet applications,
lists the places ISve worked, and tells a brie" description o" what I did at each place. I
have been working with internet technologies "or @A years and o""er a variety o" skills in
programming, networking, database, and help desk. I am experienced in development
with /%.<*$, (lash, Dreamweaver, (ront8age, I%' merchant server =Websphere>,
,otus <otes 'erchant .erver, and Cold (usion.
536NET, ASP, HTM#, PER#, CGI, COM, A%O, =M#, PHP, PGP, 53, CMM,
F#ASH
536NET
*xperienced, in ;.8 ;pplication Development including2 compiling classes to initiali?e
programs, and creating web "orms and populating them with data using Init, ,oad,
8re1ender, and -nload methods using the cZ language. *stablished connections to
databases using the ;D0.net architecture, +',, and the appropriate namespaces.
Bnowledge o" data binding and the use o" templates. ;bility to convert legacy
applications written in /%, C, COO, Java, to web based applications.

3us!ness Appl!-at!ons
Developed applications using custom developed objects such as password scripts
supporting multiple logins and encryption, clocksHcalendarsHtimers, message and screen
scrolling "unctions. (orm Controls2 input, text, button, reset, submit. 8opup Windows
and banners, drop down menus and combo list boxes, custom cursors, 0penHclose
windows. 'ath "unctions include counters, calculators, data sorters, word count, and
number converters. Created search engines to view site details. $ext e""ects include2
%ackwards, "ly7in e""ect, neon, and ?ooming e""ect. Created scrolling text "or status bars.
Created multiple7choice ui? sites with grading. -sed cookies to display number o"
times a user has visited a page, and to remember and display their name. *nabled print
"unctions "rom within web site. I* capabilities include draggable objects, mouse rollover
e""ects, page transition e""ects2 bars, checkerboards, strips, wipe, box, circle, dissolve,
blend. *stablished page redirectors depending on users operating system and browser
type, screen resolution type, ip address, and users past history o" sites visited. Image
e""ects include opacity=transparency>, random and "ading background images, photo
slider, image slideshow, and preloading images.
%atabase -onne-t!$!t*
;bility to connect to mult7plat"orm, multi7vendor database systems. .upport database
and design "ront7end accessible through the internet. .C, .erver, 0racle, .ybase,
I<61*., ;ccess, (ilemaker, and do?ens o" third party databases. Java and .C,, JD%C
and other database integration techniues =0D%C, perl, cgi, 8!8>, dynamic .C,, stored
procedures, database transaction management, security, load balancing, "ailover, research
o" %,0%s and multimedia :7tier architectures with 1'I or C01%;, and worked with
graphical databases. -sed mso""ice, html, and java based tools to create and publish
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
dynamic charts on the web "rom odbcHjdbc databases.
E8-o&&er-e s*ste&s
Developed applications using Cold (usion to connect to databases and create "ront7end
"orms. Created numerous sites using 'acromedia (lash objects, graphics, animation, and
sound. Implemented xml, perlHcgi, "or use in database connectivity and "orm generation.
Pla-es (or)ed'
Independent Consultant' CNe( 9or) Un!$ers!t*, MCID BKKK8present
Created applications "or *xpense .tatement, 8urchase 0rder, ;sset $racking, Contact
'anagement, *vent 'anagement, Inventory Control, ,edger, 0rder *ntry, 1esource
.cheduling, .ervice Call 'anagement, and $ime and %illing. *stablished connectivity
to .C,, D%9, and 0racle Databases through 0D%C to import and export data. 'ade
adjustments to existing spreadsheets to users speci"ications. Created views and charts to
improve readability. Integrated applications with the internet using ;.8, Java, ;D0
and 'icroso"t (rontpage. Developed website at http2HHwww.nyu.edu in html, xml, and
"lash.
C!t* Nat!onal 3an) BKK<8BKKK
Designed applications "or investment banking division and supported their
networkingHapplicationHdatabase environment. (ull project li"e cycle including initial
investigations with end users, interacting with department heads on spreadsheet program
reuirements, determining hardware and so"tware reuirements, creating "unctional
speci"ication and operator manuals, designing the application and supporting the program
"or upgrades. 8rogrammed non7compliant applications in excel using visual basic "or
applications during 59B project. -sed ;.8, !tml, Java, +',, 'icroso"t ;ccess and
/isual %asic to create custom methods and "ormulas, connect to external databases, run
internal macros, and display message dialog and input boxes. 8ublished spreadsheets as
reports in the companySs intranet. Created standardi?ed template upon which all
applications were built. Developed internet site at http2HHwww.cityntl.com
Independent Consultant' CC.ase, 5!a-o&, #o-).eed Mart!n, Co&puter Asso-!atesD
BKKF8BKK<
8rogrammed applications using visual basic and mso""ice to gather static and live
in"ormation "rom uotron and "act set data "eed programs. Created algorithms to project
"orecast in"ormation "or investment bankers. Downloaded news and company statistics.
Developed internet applications at http2HHwww.nhl.com.
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
C.ase 3an)' BKK08BKKF
Designed in7house applications using /isual COO. Connected to system databases.
Created employee identi"ication database using custom images. -sed run7time module to
create stand7alone applications.
Edu-at!on'
!o"stra -niversity @IDD7@II: Computer .cience 'ajor =EL credits>
<ew 5ork -niversity 9AAA 8roject 'anagement Courses
Certi*icate Training:
'icroso"t Java training in %eginner, Intermediate, ;dvanced
Introduction to Database $echnologies =%eginner, Intermediate, and ;dvanced>.
$ime 'anagement and interpersonal skills =Working with users in a computer
environment>
Date2
Wed, 9E ;pr 9AAE AI29G29D 7ALAA =8D$>
(rom2
T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile ;lert
.ubject2
'ichael Cerasoli 7 *xit .trategy
$o2
steve.greenwaldYho"stra.edu, roy.robertiYho"stra.edu
I reali?e you are seeing a lot o" candidates, and "eel you have choices, but is that really a
plus) I don't know. I've built mysel" to be able to work with anyone, and I believe that
gives me a lot o" range.

I won't need training, I assure you. I can work with whatever you o""er. $hat's the way
I've built mysel". $hat makes me marketable. I know.
I'm not a salesman, or a marketing genius, however. I'm a good "ull time employee, and
"un to work with.
$hank you "or reading my emails. I hope I can get some "eedback "rom you.
.alary2

Well, let me give you some examples2

'y "riend ray is an 'I. 'anager "or a law "irm. !e knows about G computer commands
=I know thousands> and gets paid DAkHyr. !e used to come over and ask me about the
computer "ield. I told him about my experiences and how to get a good job. I don't see
1ay much anymore..

.teve, a guy I worked with at City <ational %ank in %everly !ills, C;, makes about
DAkHyear working on a help desk. !e has an ;O Certi"ication.

I spoke to one o" my bosses, ,eon ;llen o" ,ockheed 'artin, that I was interviewing "or
the positions at !o"stra at DA7@9Ak, year. !e said that was appropriate.
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com

1ealistically, %rad 1ichardson, a programmer at City <ational %ank, who is worth well
over E "igures, started his position with the bank at LG, and in about : years was back to
what he was making prior.

$hat's the way it is I guess, so on interviews I just say that I am open, knowing in time a
company will have more con"idence in me. 8eople with experience get lo7balled. I
know.

I" I am going to start around LGk, EG, or even FGk =ouch4>, I may as well be with !o"stra.
$he bene"its o" going to school and the opportunity to work with a good team makes up
"or it. $he opportunity working with a man o" your kaliber is impressive. 5ou should
know that. 5ou run a pretty large team, have plenty o" work, and with your background
this poses to be a good position.

$he opportunity to work with an educational system is a great opportunity. Its real work,
and you have experience working systems. $hat's very valuable to me.

$hanks "or your time and concern. I'll "ollow up i" I have any more in"ormation "or you.

=I" you've read this "ar I'm impressed 2> >
Date2 Wed, 9E ;pr 9AAE AI2@@2FD 7ALAA =8D$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 (wd2 1*2 'ike Cerasoli 7 <etwork 8osition with <5C 8ublic .chools
$o2 roy.robertiYho"stra.edu, steve.greenwaldYho"stra.edu

(orwarded copy o" interview with <ew 5ork City 8ublic .chools
'ichael Cerasoli \mcerasoliYyahoo.comU wrote2Date2 'on, @L ;pr 9AAE @E29D2FE
7ALAA =8D$>
(rom2 'ichael Cerasoli \mcerasoliYyahoo.comU
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
.ubject2 1*2 'ike Cerasoli 7 <etwork 8osition
$o2 .am ,evy \slevyYdataind.comU
=thanks "or taking the time to read this>
It's ok, although the opportunity seems awesome. I really would like to work with the
<ew 5ork City 8ublic schools. In a very short time, I probably would have know most
o" your systems and had prepared all the documentation necessary "or con"igurations,
installations, and maintenance.
$hanks "or speaking with me on the phone. When I got to the interview, I didn't get the
same enthusiastic response, though. Its always like that with the city. I hate that. 2>
I couldn't even speak on the interview. I know right away when a company isn't going to
pay. 2> I'll probably come back begging "or a job, but "or now I probably should go "or
salary.
I take pride in my work and would have assured you the uality that you are looking "or.
I like working "ull time in an environment because over time you really get to know your
systems. $hat makes you valuable and secure in your position.
I am slow to the start because I am thorough. I wouldn't do a job unless it was complete.
$hat's the way I like to work. $hen at least I know I did a good job.
I don't think you will "ind a better technical writer, or a better worker "or that matter. %ut
the com"ort level isn't there. I don't think you will be o""ering a good salary at "irst and
"or this job, it deserves it. I don't think your managers are that yielding. Its a shame, I
really love the work, but I'm probably better o"" sitting in an o""ice somewhere.
5ou seem like a great guy to work "or. I hope your managers give you a raise and hire
uality people like mysel" at deserving salaries. 5our schools are really going to miss
out. $hey always do.
;nyway, thanks "or your time.
.am ,evy \slevyYdataind.comU wrote2!ello 'ichael,

I just wanted to thank you "or taking the time to come in and interview with me "or the
network engineer position I had available.

-n"ortunately we have decided o go with a di""erent candidate. I will keep your resume
on "ile and i" I see an opportunity in the "uture that "its your skill set I will contact you at
that time.

.incerely,

.am ,evy
/8 $echnical 0perations
Data Industries
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
slevyYdataind.com
9@9.FL@.@AL@ 8hone
9@9.LF9.ID99 (ax
77777777777777777777777777777777777777777777777777777777777777777777777777777777
(rom2 'ichael Cerasoli `mailto2mcerasoliYyahoo.coma
.ent2 $hursday, ;pril @:, 9AAE F29D 8'
$o2 .am ,evy
.ubject2 'ike Cerasoli 7 <etwork 8osition
Well, I'd just like to add that I am working hard towards a position at the <ew 5ork City
8ublic .chools =instead o" just staying home sni""ing glue all day4 >.
I have been consulting "or some time now, trying to start my own business. It's going ok,
but its slow, real slow. Its di""icult to "ind clients, and di""icult to "ind people to do the
work "or you =I" I could clone mysel" that would be great>. I did land some good
projects, though =<ew 5ork -niversity, ,ockheed 'artin, /iacom, '$/ <etworks,
Warner %ros., .hield Institute "or the disabled, etc.>
When I le"t to start my own business, I was making between LA7DGkHyear. <ow I'm lucky
to get EA. I do have more time on my hands, however, which I spent going to school. I
now have about @FL credits, so that was accomplished. I" I can hire some people and turn
the work over to them, and "ind a good "ull time position =like the one you're o""ering>, it
will all have been worth while. .tarting your own business is always risky, but I was
young enough to take the chance.
I consider my experience invaluable, and my enthusiasm commendable. I have tried to
be a good employee, someone people can work with. I hope I succeeded in doing so.
; secure network system is one that is integrated, collaborative, and adaptable. .ystems
need to detect intrusions and secure the network immediately, preventing the intrusion
"rom spreading. It is an ongoing process.
%ear in mind I am pro"icient in evaluating and documenting systems and operational
procedures, and am capable o" making the right decisions as to which ones to use in
di""erent circumstances.
I've supported a trading "loor at 9LA 8ark ;venue, worked on projects at <ew 5ork
-niversity, and have encountered a number o" di""erent systems.
I love my job, I love the career and the education that I have obtained. I hope this can all
continue at a level that's appropriate to my experience.
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
Date2 Wed, 9E ;pr 9AAE AD2G92:F 7ALAA =8D$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 'ichael Cerasoli 7 ;bout 'e
$o2 roy.robertiYho"stra.edu, steve.greenwaldYho"stra.edu

$hank you .teve, and 1oy, "or entertaining all my emails and conversations.
Well, let me begin. I'm :E years old, like to have "riends =as long as they don't trample on
me>, and am nice to everyone ="or the most part>. I'm not much o" a party animal, but do
go out occasionally. I was never into the drug scene3 I kept to my studying. I "ound
more power in education than anything else. I am uite content.
I've been dating the same person "or several years now, and am looking to settle down.
-pon obtaining a good position, I have already looked into some houses. I put a lot aside
"or my career, wanting to gain experience that a company could really use. .omeday, I
look "orward to pulling into my driveway and putting the key in the door o" my house. I
should have done this sooner, but I wanted to take care o" my "amily and "urther my
experience and education "irst, which I did. I don't like to take chances.
I think this makes me the right kind o" employee at !o"stra. I really do.
I like any <ew 5ork .ports team, but am partial to the 'ets, Islanders, and the Jets. I
consider them the ,ong Island teams. I used to root "or the 8ittsburg .tellers back in the
LA's =$erry %radshaw, (ranco !arris, etc>. <obody knew why. 2>
I like to have good "riends, throw barbecues and dinner party's, play volleyball, that kind
o" stu"". I love the beach, too. I even try to go to church on .unday. 2>
I went to .t. 1ose o" ,ima and then to Chaminade !igh .chool. I had many "riends in
'assapeua3 they taught me a lot. I learned "rom being around people, and became
success"ul. ;t Chaminade !igh .chool, I was on the speech and debate team. We
competed other schools in delivering "amous speeches that we picked "rom a list. I won a
"ew trophies, but more importantly, gained experience in public speaking.
I started working in <ew 5ork City with Chase bank. It was a great job. I went through
several mergers. $hus my career began.
I was very smart, but always thanked my "riends and good relationships that I had "or
being there "or me. $hey were always supportive and help"ul =most o" them were, at
least>.
Well, "rom working at a place like Chase, my career took o"". ;s time went by, my
"riends started dri"ting away, not having the time that they used to to Thang outT. I
reali?ed it was time "or a change, so I moved to TCali"orniaT.
It was awesome4 I was working "or a prestigous place in %everly !ills, C;, eating lunch
every day on 1odeo Drive. Just like IA9@A, it was great4
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
I had a trans am, a convertible mustang, and a motorcycle, and was becoming more
success"ul in my "ield o" expertise, computers and networks.
I had a lot to be thank"ul "or, and didn't take it "or granted. I was very generous to my
"amily, and thanked them "or their support too.
I met a lot o" people, as I usually do. $hey were "riendly and supportive, like always. I
guess having a good attitude helps. I think it does.
'y boss was a guy "rom %rooklyn, <5, and he really loved me. !e helped me in my
carreer, helped me make the right decisions. -n"ortunately, I was homesick, and my
grand"ather was very ill. .o a"ter the y9k project was complete, I came home.
Date2 'on, 9F ;pr 9AAE @:2@@2:9 7ALAA =8D$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 'ike Cerasoli 7 'y %ook
$o2 T'ike DolanT \'DolanYchoiceco.comU

!ere is a copy o" a very unabridged version o" my book, re"lecting my experiences.
Don't mean to sound so eager, its just that I have been interviewing with !o"stra "or 9
months now and am trying to get back into the swing o" things.
8eace.

'ike Cerasoli
'ike Dolan \'DolanYchoiceco.comU wrote2
I will check out everything "or you

'ike Dolan
Choice .ystems X Consulting
@D *ast F@st, .uite GAA
<ew 5ork, <ew 5ork @AA@L
mdolanYchoiceco.com
EFE79GF7F::L 7 direct
IAD7IA97:@AL 7 cell

%*6I<2/C;1D
/*1.I0<29.@
<2Dolan3'ichael3;.33III
(<2'ichael Dolan =mdolanYchoiceco.com>
0162Choice .ystems X Consulting
$I$,*21ecruiting 'anager 7 8erm Division
$*,3W01B3/0IC*2=EFE> 9GF7F::L
$*,3C*,,3/0IC*2=IAD> IA97:@AL
;D13W01B3*<C0DI<6bC-0$*D781I<$;%,*233@D *ast F@st .treetbADbA;<ew
5ork, <ew 5orkbADbA;@AA@L3.uite3GAA33-nited .b
tates o" ;merica
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
,;%*,3W01B3*<C0DI<6bC-0$*D781I<$;%,*2@D *ast F@st .treetbADbA;<ew
5ork, <ew 5orkbADbA;@AA@LbADbA;.uite, GAAbADb
bA;-nited .tates o" ;merica
*';I,381*(3I<$*1<*$2mdolanYchoiceco.com
1*/29AAG@9@:$@E@:GDK
*<D2/C;1D
Date2 $hu, @: ;pr 9AAE @:2@E2G: 7ALAA =8D$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 'ichael Cerasoli 7 .ecurity 8osition 7 $op LG .ecurity $ools
$o2 roy.robertiYho"stra.edu, steve.greenwaldYho"stra.edu

=attached document regarding the complexity o" security costs>
Well, I'd just like to add that I am working hard towards a position at !o"stra =instead o"
just staying home sni""ing glue all day4 >.
I have been consulting "or some time now, trying to start my own business. It's going ok,
but its slow, real slow. Its di""icult to "ind clients, and di""icult to "ind people to do the
work "or you =I" I could clone mysel" that would be great>. I did land some good
projects, though =<ew 5ork -niversity, ,ockheed 'artin, /iacom, '$/ <etworks,
Warner %ros., .hield Institute "or the disabled, etc.>
When I le"t to start my own business, I was making between LA7DGkHyear. <ow I'm lucky
to get EA. I do have more time on my hands, however, which I spent going to school. I
now have about @FL credits, so that was accomplished. I" I can hire some people and turn
the work over to them, and "ind a good "ull time position =like the one at !o"stra>, it will
all have been worth while. .tarting your own business is always risky, but I was young
enough to take the chance.
I consider my experience invaluable, and my enthusiasm commendable. I have tried to
be a good employee, someone people can work with. I hope I succeeded in doing so.
; secure network system is one that is integrated, collaborative, and adaptable. .ystems
need to detect intrusions and secure the network immediately, preventing the intrusion
"rom spreading. It is an ongoing process.
%ear in mind I am pro"icient in evaluating and documenting so"tware applications, and
am capable o" making the right decisions as to which ones to use in di""erent
circumstances.
;lso, with my background in programming, I am able to create custom scripts to monitor
networks. $hese scripts can be valuable in creating a proprietary system o" checks and
balances at !o"stra.
I love my job, I love the career and the education that I have obtained. I hope this can all
continue at a level that's appropriate to my experience.
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
Date2 Wed, @9 ;pr 9AAE @@29D29F 7ALAA =8D$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 'ichael Cerasoli 7 .ecurity 8osition 7 Dealing with .pam
$o2 roy.robertiYho"stra.edu, steve.greenwaldYho"stra.edu

I could present you with hours o" documentation on the subject. $here are a variety o"
so"tware and hardware packages out there. $ake a look at this one "or example2
.pam (irewall /ideo
$his product o""ers spam protection, works with multiple email servers =not groupwise>,
can be clustered "or "ault tolerance, can be administered through a web page, and is
automatically updated with new spam protection upgrades. It even checks "or viruses.
;gain, please consider me "or the .ecurity 8osition. Wherever my "ocus lies, I assure my
experience will "lourish.
$his position is interesting because it encompasses a knowledge o" hardware, so"tware,
applications, operating systems, networks, internet, and any computer related concept.
*very aspect o" the computer "ield needs security.
I have covered most aspects in the computer "ield and see mysel" as a 61*;$ (I$4 "or
the job. ;lso, 'y experience as a 59k 8roject 'anager parallels this position, whereas
every aspect o" the "ield was a""ected.
I could really consider this a good long term opportunity.
Date2 Wed, @9 ;pr 9AAE @A2GE2F: 7ALAA =8D$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 'ichael Cerasoli 7 .ecurity 8osition 7 6one 8hishing)4)
$o2 roy.robertiYho"stra.edu, steve.greenwaldYho"stra.edu

In computing, phishing is a "orm o" criminal activity using social engineering techniues,
characteri?ed by attempts to "raudulently acuire sensitive in"ormation, such as
passwords and credit card details, by masuerading as a trustworthy person or business in
an apparently o""icial electronic communication, such as an email or an instant message.
$he term phishing arises "rom the use o" increasingly sophisticated lures to T"ishT "or
users' "inancial in"ormation and passwords.
Date2 $ue, @@ ;pr 9AAE @F2FE299 7ALAA =8D$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
.ubject2 (wd2 I$ .ecurity 8roject 'anager
$o2 steve.greenwaldYho"stra.edu

I spoke with 1oy a"ter sending this email, and he said he would see what he could do
about hiring me "or the position.

I really hope this works out.

'ike
<ote2 "orwarded message attached.
77777777777777777777777777777777777777777777777777777777777777777777777777777777
<ew 5ahoo4 'essenger with /oice. Call regular phones "rom your 8C and save big.
(orwarded 'essage ` Download (ile c .ave to 5ahoo4 %rie"case a
Date2 Wed, G ;pr 9AAE @G2FD2AI 7ALAA =8D$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU
.ubject2 I$ .ecurity 8roject 'anager
$o2 roy.robertiYho"stra.edu
!$', ;ttachment ` .can and .ave to Computer c .ave to 5ahoo4 %rie"case a
I wonder i" you would consider me "or the I$ .ecurity 8roject 'anager position. I" you
have a more detalied job description, please let me know. I am a very e""icient person to
work with, and never look "or the Tuick "ixT.

I have worked in very large corporate environments =Chase, ,ockheed 'artin, /iacom,
City <ational %ank in %everly !ills, C;> and have worked in most situations
=<etworking, ClientH.erver, Database, .upport, 59B 8roject 'anager, 8rogramming>.

;s "ar as security goes I have installed and maintained "irewalls=8I+, .onicwall>,
managed ;C,'sHrouting tables, installed encryption protocols =868, ;ctive Directory>,
virus scanners on network and pc levels, setup computer rooms, wiring closets, operating
system patches to respond to vulnerability attacks.

I can work with patch management systems, upgrade and maintain so"tware appliances,
run a port scan on the network to check "or vulnerabilities =<*.-.>, write scripts to test
computers against hacks, establish group policies "or "orce users to change passwords,
review shares on the network to make sure there are no inappropriate shares, remove
dormant users and applications, and setup a laboratory environment "or testing.

0ther areas o" expertise2 I8.*C "or /8<'s, certi"icate authori?ations, backup and
disaster recovery =/eritas, ;rc.erver, ;D.'>, database clustering, o""site backup,
wireless access DA9.@@, ..ID broadcasts, W*8.

;nd I can do this on all systems, <ovell, Windows, -<I+, 'ain"rame. 5ou name it.
I am very interested in getting a CI..8 certi"ication also. .teve mentioned !o"stra might
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
o""er di""erent "orms o" training.

I don't know 1oy, with all the experience that I have, I wouldn't pass me up. 2>

Bey elements o" an I$ security plan2

Disaster recovery, without a doubt, is one o" the more critical components o" a
good I$ security plan. $he disaster recovery plan is the roadmap to restoring operations
a"ter a disaster. Without such a documented and tested plan, loss o" data and critical
processes as a result o" a disaster can easily put a company out o" business. 6overnment
o""ices are increasingly reuired to have documented disaster recovery plans as well as
tested I$ security plans. !owever, there are other eually important pieces to the I$
security pie[
;ccess .ecurity is one o" those pieces. ;ccess .ecurity are those systems and processes
=automated or manual> that ensure that only those individuals who have been authori?ed
to access certain areas o" in"ormation can gain access to that in"ormation. Components o"
designing a good access security plan include password protection, physical access rights,
and a control process "or granting approved rights.
(irewall protection is another important piece o" the I$ .ecurity pie that "ocuses on
protecting internal systems "rom unauthori?ed public access. $here are many di""erent
varieties o" "irewalls with varying associated costs. $he "irewall solution appropriate "or
your business should be determined by a security pro"essional.
.o"tware *scrow agreements with mission critical so"tware may also be part o" a good I$
security plan. *scrow agreements provide "or the source code o" so"tware to be kept in a
location available to the user upon disaster or dissolution o" the so"tware developer.
/irus protection that is up to date is also an important part o" a balanced security diet. ;
virus can cause havoc to a network via lost data as well as lost #up time&. 'ore o"ten
than not, we "ind that a businessSs virus update process is either not automated or not kept
up to date and veri"ied. $here are many virus protection programs that are very e""ective
and employ a high level o" automation "or a corporate environment.

;s you can see, I have a good understanding o" security and would be able to meet your
needs. Whereever my "ocus is, I assure you that you will get the utmost attention in a
very calm, but e""ective, manner.

I have gone the best schools, and worked "or the best companies. I am very "amiliar with
the corporate structure, and very down to earth, too.

8lease consider me as a possible candidate "or the position.

.incerely,

'ichael Cerasoli
Date2 $ue, @@ ;pr 9AAE AI2A@2:F 7ALAA =8D$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 1e2 -niversity Web 8osition
$o2 TBevin 8echinT \Bevin.(.8echinYho"stra.eduU
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com

$hanks, I'll try to send you some more in"ormation on Cold (usion when I have time.
'aybe that will help persuade you. I've been trying to work with !o"stra "or a long time,
and I hope I get it.

I just haven't worked with cold "usion "or a while, or programming "or that matter. I
always get pulled into doing project work, migrations, system upgrades, systems analysis,
and documentation.

5ou mentioned on the interview i" I had the skills to interect with the various
departments throughout ho"stra. $hat I de"initely do.

I've been out on disability "or a while, since I was reattending !o"stra a year ago.
I have had extreme neurological problems, and was getting very disoriented when I was
in "ront o" a computer. I'm much better now.

!ere's the deal. I'lll try to "ollow up with some in"ormation and i" you are impressed
maybe you can present it to %rian. 'aybe you need a systems analyst too. I'm really
good at documentation.

$hanks "or your time.

'ike Cerasoli
Bevin 8echin \Bevin.(.8echinYho"stra.eduU wrote2
!i 'ike,
We interviewed with several candidates and we "elt that while you would
be a good "it to our university, we really need someone who has more
experience with Cold(usion. We do appreciate the time and in"ormation
you sent us, and we wish you the best with your new book4
7Bevin 8echin
!o"stra -niversity
Web Development
Date2 $ue, @@ ;pr 9AAE AD2GA2:L 7ALAA =8D$>
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;lert
.ubject2 1e2 ClientH.erver ;dministrator 8osition closed 2=
$o2 T.teve 6reenwaldT \.teve.*.6reenwaldYho"stra.eduU

$hanks, I need to know that. ;s long as I'm on the right track. I "eel like there's someone
behind me undoing everything that I do, and I'm making no progress. I spoke to ,eon
;llen, CI0, "rom ,ockheed 'artin, and he said the job usually pays about @@Ak. I got
"riends who make around that and don't know a "raction o" what I do. Well, like I said, I
would sweep the "loors there i" I had to. 2>
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com

'y "olks just think that I am not uali"ied, I almost believe them. I mean I really almost
believe them. =<0$4>

5ou know, most people "rom my neighborhood don't go "ar, and I still have that
mentality sometimes. I'm like the only one who has had a good job, so they don't really
understand what I'm going through looking "or work. $hey just think I'm lucky.

$his is a great opportunity "or someone "rom my town, believe me. %ut I'm not just
begging "or a position, I have worked harder than many, concentrating on my skills, and
learning the proper repoir with my peers. 'aybe I did too much, but I had nothing to go
by. $he business world was new to me, like most people that I know. I perservered, and
did well. I hope I don't seem ru"" around the edges.

;nyway, I spoke to 1oy 1oberti on (riday 'orning regarding a .ecurities position also
available at !o"stra. 'aybe I could do that. It seems like we could work together, and I
really like !o"stra, not to mention the bene"it o" going to school.

I can give you more detailed in"ormation on how I can be your security administrator.
%ear in mind that I was the 59k 8roject 'anager at City <ational %ank in %everly !ills,
C;. $hat was a big job. We dealt a lot with corporate premises, deciding upon how and
where the new systems would be implemented.

.ecurity is a big issue and I hope you reali?e by now with my experience that I can
wholeheartedly take on this task. I have prior experience in project management, many
systems, databases, and applications, "irewall and virusHworm technologies, and
documentation.

I would love to take on the responsibility as your securities administrator. I have even
been through the CI..8 manuals and would be willing to get certi"ied. I can do this job,
I really can. 6oing through the reuirements "or CI..8, I reali?ed that I have in one
"orm or another covered everything that's in that book.

I love to speak, write, and communicate at meetings. I am very hands7on as well.
8lease consider me "or the position. I'm ready to work. 'y enthusiasm alone should
make me more uali"ied.

$hanks "or your time and concern. I hope you talk to 1oy and encourage me "or the
position. I really like working with you and "ound the team at !o"stra to be
accommodating. I'm very easy to work with and very low maintenance. 6ive me the
shot, I'm looking "or a great opportunity. I hope its worth it.
.teve 6reenwald \.teve.*.6reenwaldYho"stra.eduU wrote2
!i 'ichael,

I don't know anything about the 8rogrammerH;nalyst position, but you can "ollow up
with %rian.

http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
5ou didn't have any weaknesses. $he candidate we choose had a very close match to the
ualities and work experience we were looking "or.

$hanks again,
.teve
UUU 'ichael Cerasoli \mcerasoliYyahoo.comU FHGH9AAE E2@92FL 8' UUU
$hanks "or your time and interest in me as a candidate "or the positions at !o"stra.
I have recently interviewed "or a 8rogrammerH;nalyst with %rian (erris and was
wondering i" that was still open.

;s "ar as the clientHserver position goes, could you tell me what my weaknesses were) I
spoke with several senior level people about this position, and they said my interviewing
between DA7@9Ak was appropriate. I" you "eel that I was asking too much let me know.
I'd be prepared to accept whatever you're o""ering.

8lease let me know i" there are any other opportunities at !o"stra $hanks "or your time.
2=

'ichael Cerasoli
=G@E>LIG7GA:I
Date2 $hu, E ;pr 9AAE @D2@G2:G 7ALAA =8D$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 'ike Cerasoli 7 Intranet Development 7 .tep @ 7 ;uthentication
$o2 brian."errisYho"stra.edu, steve.greenwaldYho"stra.edu

I haven't heard any "eedback about the intranet position, so here's some more
in"ormation. I hope you got the email regarding the websites I worked on at
http2HHwww.cityntl.com, http2HHwww.nyu.edu, and http2HHwww.nhl.com
Integrating Cold(usion ;pplications with 'icroso"t ;ctive Directory
; key advantage in using Cold(usion to develop Web applications is the ease o" which it
allows you to integrate with other standard Internet protocol7based systems. $he
,ightweight Directory ;ccess 8rotocol =,D;8> is a key Internet protocol supported by
Cold(usion via the C(,D;8 tag. $he 'icroso"t ;ctive Directory 7 which is the heart o"
Windows 9AAA and +8 network operating systems 7 provides an ,D;8 compliant
inter"ace. $his ,D;8 inter"ace allows the ability to integrate Cold(usion applications
with the 'icroso"t ;ctive Directory.
%ackground
;uthentication *xample
Intranet 8hone Directory *xample
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
;ctive Directory .chema
*mployee .el"7.ervice *xample
0ther 'ethods
8ossibilities
Date2
$hu, E ;pr 9AAE AI2G:2@D 7ALAA =8D$>
(rom2
T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile ;lert
.ubject2
'ike Cerasoli 7 .ecurity 8osition 7 $rust 1elationship
$o2
roy.robertiYho"stra.edu, steve.greenwaldYho"stra.edu
%ill 6ates speaks at a security con"erence.
http2HHvideo.google.comHvideoplay)docidbFIIIG:AIFEL9LDI:GIIXbnetworkOsecurity
Xplbtrue

$rust relationships, internet, and desktop security.
Date2 $hu, E ;pr 9AAE AD2G:2@D 7ALAA =8D$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 'ike Cerasoli 7 .ecurity 8osition 7 CI.C0 .ecurity
$o2 steve.greenwaldYho"stra.edu, roy.robertiYho"stra.edu

$he proper security has the ability to adapt on the "ly, much like the human body does.
We can do this through implementing the proper security =port scanners, virus scanners,
encryption, etc>.

http2HHvideo.google.comHvideoplay)docidbLDF:DGIE9EGE@:FADGGXbnetworkOsecurity
Xplbtrue

!e goes on to explain that security must be implemented on all layers o" the osi model.
!ow do the business models with the intelligence tie together) 5ou need to have studied
markets and productivity over the years to see where technology is going and then decide
where to implement security. $his can take some time.

What are the security implications that need to be applied to your environment)


Date2 $hu, E ;pr 9AAE AD2:@2FF 7ALAA =8D$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 'ichael Cerasoli 7 .ecurity 8osition 7 .ecurity /ideo
$o2 roy.robertiYho"stra.edu, steve.greenwaldYho"stra.edu

http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
$his is an excellent presentation regarding security, with .cott 'c<ealy o" .un
'icrosystems.

http2HHvideo.google.comHvideoplay)docidbDF@:AF@GFDLILFIFA@FXbnetworkOsecurity
Xplbtrue

.ecurities become a big issue "or everyone.

$op security nightmares2
!ow do you secure a laptop)
,ets make everyone superuser)
%eing told there's a patch to a patch.
!aving a virus named in honor o" you.
$he internet grows about :IA gigs a second)
;ll the mixed hardware and so"tware in data centers)
Identity 'anagement 7 dormant user id's.


;ll these "actors can cause a security breach and make your systems more vulnerable.



Date2 $hu, E ;pr 9AAE AL2AF2GE 7ALAA =8D$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 'ike Cerasoli 7 .ecurity 8osition 7 .ecurity $echnologies =8D( (ile>
$o2 steve.greenwaldYho"stra.edu, roy.robertiYho"stra.edu

$hanks "or the opportunity to meet with you. $hank you "or reading my emails. $he
"ollowing reviews security technologies, untrusted and trusted networks, setting security
perimeters, etc.
; genius is a person with distinguished mental prowess. $his can mani"est either as a
"oremost intellect, or as an outstanding creative talent. $he IC o" a genius is usually
de"ined as @FA or more. $he term also applies to one who is a polymath, or someone
skilled in many mental areas. $he term speci"ically applies to mental rather than athletic
skills, although it is also collouially used to denote the possession o" a superior talent in
any "ield3 e.g., 8eld may be said to have a genius "or soccer or 6andhi "or diplomacy.

I have been told by senior people that they don't know anyone who knows as much as I
do. Im very humble though, and peace"ul to work with. I've known many technologies
"or uite some years now.

$he past "ew years, I have been concentrating on my work, but also included my "amily
and social li"e. In the beginning, I was a work7aholic. $hat's where I got my experience
"rom. ;s my teachers at Chaminade !igh .chool taught me, that's not all there is to li"e.
5ou need social, religeon, and good health in your li"e as well. ;nd that's what I've been
doing. !aving my own business and consulting has given me the time to go back to
school, spend time with my "amily, my cousins, and my nephews, have a social li"e, and
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
go to church more o"ten. It's been good "or me. I "eel much more well7rounded.

$hat is why I am looking "or a good "ull time position now. 'y li"e is very much in
order, and I have a much more com"ortable perspective in my "ield. !o"stra is a great
community, the school, the sports, the people. Its very peace"ul. ;nd with my
experience, I have a lot to o""er. I've already been through the ringer, worked plenty o"
overtime, and have spent time becoming a more complete person.

$his is a very good time to hire me. ;nd the security position would be "ine. I know its
hard to believe that I can do all these di""erent jobs, but I'm probably a TgeniusT. I don't
believe it either sometimes. I really think !o"stra has an edge in the computer "ield, and
a lot to o""er too. $he people are nice, and have worked there "or a long time. Its better
to work with that at hand.

Well, gentleman, I can do this job too. I don't want to come across as TkhakiT, because I
am in every respect o" the phrase, Ta team playerT. $hank you "or your time and concern.
Date2 $hu, E ;pr 9AAE AE2:E29E 7ALAA =8D$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 'ichael Cerasoli 7 .ecurity 8osition 7 (irewall %asics
$o2 steve.greenwaldYho"stra.edu, roy.robertiYho"stra.edu $his is only the basics. I
could probably speak to you "or about F hours on "irewall technologies i" you would let
me.
!ow (irewalls Work
%ottom o" (orm @
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
I" you have been using the Internet "or any length o" time, and especially i" you work at a
larger company and browse the Web while you are at work, you have probably heard the
term "irewall used. (or example, you o"ten hear people in companies say things like, TI
can't use that site because they won't let it through the "irewall.T
I" you have a "ast Internet connection into your home =either a D., connection or a cable
modem>, you may have "ound yoursel" hearing about "irewalls "or your home network as
well. It turns out that a small home network has many o" the same security issues that a
large corporate network does. 5ou can use a "irewall to protect your home network and
"amily "rom o""ensive Web sites and potential hackers.
%asically, a "irewall is a barrier to keep destructive "orces away "rom your property. In
"act, that's why its called a "irewall. Its job is similar to a physical "irewall that keeps a
"ire "rom spreading "rom one area to the next. ;s you read through this article, you will
learn more about "irewalls, how they work and what kinds o" threats they can protect you
"rom.
Date2 $hu, E ;pr 9AAE AE29I29E 7ALAA =8D$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 'ichael Cerasoli 7 .ecurity 8osition 7 ;naly?ing <etwork Components
$o2 steve.greenwaldYho"stra.edu, roy.robertiYho"stra.edu

5es, I know more than you think I do. =it's ok, I know more than I even think I do.> 2>

'aking sure you are using the right hardware is important, too, in establishing security.
$he wrong cabling, or improper setup and speci"ications can cripple a network. (or
example, i" your wireless connections are not setup with the proper security, it can create
a hole in your network that anyone can get into.
Date2 Wed, G ;pr 9AAE @G2FD2AI 7ALAA =8D$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 I$ .ecurity 8roject 'anager
$o2 roy.robertiYho"stra.edu

I wonder i" you would consider me "or the I$ .ecurity 8roject 'anager position. I" you
have a more detalied job description, please let me know. I am a very e""icient person to
work with, and never look "or the Tuick "ixT.

I have worked in very large corporate environments =Chase, ,ockheed 'artin, /iacom,
City <ational %ank in %everly !ills, C;> and have worked in most situations
=<etworking, ClientH.erver, Database, .upport, 59B 8roject 'anager, 8rogramming>.

;s "ar as security goes I have installed and maintained "irewalls=8I+, .onicwall>,
managed ;C,'sHrouting tables, installed encryption protocols =868, ;ctive Directory>,
virus scanners on network and pc levels, setup computer rooms, wiring closets, operating
system patches to respond to vulnerability attacks.

http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
I can work with patch management systems, upgrade and maintain so"tware appliances,
run a port scan on the network to check "or vulnerabilities =<*.-.>, write scripts to test
computers against hacks, establish group policies "or "orce users to change passwords,
review shares on the network to make sure there are no inappropriate shares, remove
dormant users and applications, and setup a laboratory environment "or testing.

0ther areas o" expertise2 I8.*C "or /8<'s, certi"icate authori?ations, backup and
disaster recovery =/eritas, ;rc.erver, ;D.'>, database clustering, o""site backup,
wireless access DA9.@@, ..ID broadcasts, W*8.

;nd I can do this on all systems, <ovell, Windows, -<I+, 'ain"rame. 5ou name it.
I am very interested in getting a CI..8 certi"ication also. .teve mentioned !o"stra might
o""er di""erent "orms o" training.

I don't know 1oy, with all the experience that I have, I wouldn't pass me up. 2>

Bey elements o" an I$ security plan2

Disaster recovery, without a doubt, is one o" the more critical components o" a
good I$ security plan. $he disaster recovery plan is the roadmap to restoring operations
a"ter a disaster. Without such a documented and tested plan, loss o" data and critical
processes as a result o" a disaster can easily put a company out o" business. 6overnment
o""ices are increasingly reuired to have documented disaster recovery plans as well as
tested I$ security plans. !owever, there are other eually important pieces to the I$
security pie[
;ccess .ecurity is one o" those pieces. ;ccess .ecurity are those systems and processes
=automated or manual> that ensure that only those individuals who have been authori?ed
to access certain areas o" in"ormation can gain access to that in"ormation. Components o"
designing a good access security plan include password protection, physical access rights,
and a control process "or granting approved rights.
(irewall protection is another important piece o" the I$ .ecurity pie that "ocuses on
protecting internal systems "rom unauthori?ed public access. $here are many di""erent
varieties o" "irewalls with varying associated costs. $he "irewall solution appropriate "or
your business should be determined by a security pro"essional.
.o"tware *scrow agreements with mission critical so"tware may also be part o" a good I$
security plan. *scrow agreements provide "or the source code o" so"tware to be kept in a
location available to the user upon disaster or dissolution o" the so"tware developer.
/irus protection that is up to date is also an important part o" a balanced security diet. ;
virus can cause havoc to a network via lost data as well as lost #up time&. 'ore o"ten
than not, we "ind that a businessSs virus update process is either not automated or not kept
up to date and veri"ied. $here are many virus protection programs that are very e""ective
and employ a high level o" automation "or a corporate environment.

;s you can see, I have a good understanding o" security and would be able to meet your
needs. Whereever my "ocus is, I assure you that you will get the utmost attention in a
very calm, but e""ective, manner.

I have gone the best schools, and worked "or the best companies. I am very "amiliar with
the corporate structure, and very down to earth, too.
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com

8lease consider me as a possible candidate "or the position.

.incerely,

'ichael Cerasoli
Date2 Wed, G ;pr 9AAE @G2@92FL 7ALAA =8D$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 1e2 ClientH.erver ;dministrator 8osition closed 2=
$o2 steve.greenwaldYho"stra.edu

$hanks "or your time and interest in me as a candidate "or the positions at !o"stra.
I have recently interviewed "or a 8rogrammerH;nalyst with %rian (erris and was
wondering i" that was still open.

;s "ar as the clientHserver position goes, could you tell me what my weaknesses were) I
spoke with several senior level people about this position, and they said my interviewing
between DA7@9Ak was appropriate. I" you "eel that I was asking too much let me know.
I'd be prepared to accept whatever you're o""ering.

8lease let me know i" there are any other opportunities at !o"stra $hanks "or your time.
2=

'ichael Cerasoli
=G@E>LIG7GA:I
Date2 Wed, G ;pr 9AAE @G2@92@G 7ALAA =8D$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 1e2 ClientH.erver ;dministrator 8osition closed 2=
$o2 roy.robertiYho"stra.edu

$hanks "or your time and interest in me as a candidate "or the positions at !o"stra.
I have recently interviewed "or a 8rogrammerH;nalyst with %rian (erris and was
wondering i" that was still open.

;s "ar as the clientHserver position goes, could you tell me what my weaknesses were) I
spoke with several senior level people about this position, and they said my interviewing
between DA7@9Ak was appropriate. I" you "eel that I was asking too much let me know.
I'd be prepared to accept whatever you're o""ering.

8lease let me know i" there are any other opportunities at !o"stra $hanks "or your time.
2=

'ichael Cerasoli
=G@E>LIG7GA:I
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
Date2 Wed, AG ;pr 9AAE @E2:G2AL 7AFAA
(rom2 T.teve 6reenwaldT \.teve.*.6reenwaldYho"stra.eduU ;dd to ;ddress %ook
;dd 'obile ;lert
$o2 T'ichael CerasoliT \mcerasoliYyahoo.comU
.ubject2 ClientH.erver ;dministrator 8osition

!i 'ichael,

I would like to thank you very much "or your interest in the ClientH.erver ;dministrator
position at !o"stra -niversity. I interviewed a number o" excellent candidates "or this
position. While I was very impressed with your uali"ications and motivation I have
chosen another candidate whose uali"ications more closely meet the current needs o" our
department.

I appreciate the time that you spent with us and wish you well in your "uture endeavors.
$hank you "or your interest in joining my sta"".


1espect"ully,

.teve *. 6reenwald
.ystems 8roject
Date2 (ri, :@ 'ar 9AAE @92@D29F 7AGAA
(rom2 TBevin 8echinT \Bevin.(.8echinYho"stra.eduU ;dd to ;ddress %ook ;dd
'obile ;lert
$o2 mcerasoliYyahoo.com
CC2 T%rian (errisT \%rian.8.(errisYho"stra.eduU, T,inda !ant?schelT
\,inda.J.!ant?schelYho"stra.eduU
.ubject2 -niversity Web 8osition

!i 'ike,
We interviewed with several candidates and we "elt that while you would
be a good "it to our university, we really need someone who has more
experience with Cold(usion. We do appreciate the time and in"ormation
you sent us, and we wish you the best with your new book4
7Bevin 8echin
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
!o"stra -niversity
Web Development
Date2 (ri, :@ 'ar 9AAE AL29G2G: 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 'ichael Cerasoli 7 ;nother Interview
$o2 steve.greenwaldYho"stra.edu, roy.robertiYho"stra.edu

Well, Data Industries wants to hire me "ull time "or a network manager position. $hey
have a contract with the <ew 5ork City 8ublic .chools setting up their networks,
applications, and workstations.

$he job will entail designing and implementing new network in"rastructures, as well as
operating system and application support. I must admit, working with the <ew 5ork City
8ublic .chools might be interesting experience "or me.

Currently the environment is very mixed. $he <ew 5ork City 8ublic schools currently
list @AA's o" di""erent hardware devices =routers, hubs, switches, pc's, etc> that all need
support. =%ack in the day it was common "or each department were responsible "or
deciding what pieces o" hardware to choose>.

$he environments are chaotic, but they have plenty o" documentation, so I should be ok.
I have scheduled a "ace to "ace interview "or next week.

I spoke with the I$ manager on the phone "or about 9A minutes, and he seemed pleased.
TI really get into my work and the environments, they grow on me.T !e was glad to hear
that. !e mentioned that i" the interview went well they might hire me on the spot.

I don't think the opportunity compares to !o"stra. ;lthough, I certainly don't mind
working beyond my potential. It sounds like a sink or swim type situation, but with me
experience I'm not really intimidated by it.

;6;I<, I 1*;,,5 ;' I<$*1*.$*D I< $!* 80.I$I0< ;$ !0(.$1;
-<I/*1.I$5. ;,$!0-6! $!I. I. ;<0$!*1 600D 08801$-<I$5, I
%*,I*/* $!* J0% ;$ !0(.$1; !;. ; ,0$ '01* 81*.$I6*, '01*
*.$;%,I.!*D, ;<D $!* I$ D*8;1$'*<$ I. '01* .$;%,*.
Date2 $hu, :A 'ar 9AAE @E2@:2FA 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 'ichael Cerasoli 7 $ools "or the $rade
$o2 brian."errisYho"stra.edu, steve.greenwaldYho"stra.edu, roy.robertiYho"stra.edu


Well, that's all you need "or your intranet. <ow you need to write the "lowcharts, install
the logic, connect to the databases and system, and design all the bells and whistles o" the
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
user inter"ace. ;nd $!;$, my "riends, takes more time than most people are aware o".

!ere's what you will need2

JI(, Java, and eJscript "or designing "ramework
Cold (usion "or database and security =;ctive Directory Integration =,D;8>>
.C,.erver knowledge o" database and design
*mail knowledge o" calendars, discussion groups, etc.
II., ;pache or some kind o" internet server

$he intranet can include2

<etwork monitoring through W'I inter"ace
!elp Desk ;pplication
*mail integration with 0utlook =0W;>
Discussing 6roups
Calenders
.chedule 'eetings
*mployee In"ormation
.tudent In"o
;ccounting, 8ayroll, Customer .ervice applications, etc.
Digital 'edia
Document .haring

I have worked with all these types o" systems in many shapes and "orms. (or @G years
now, I have worked as a team player in many corporate environments, and in no way do I
intend to be a ThackerT. I have worked with uality people and would like to continue to
do so.

Date2 $hu, :A 'ar 9AAE @G2FD2AF 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 'ike Cerasoli 7 .ervice7oriented architecture
$o2 brian."errisYho"stra.edu, steve.greenwaldYho"stra.edu, roy.robertiYho"stra.edu

8lease veri"y that brian."errisYho"stra.edu is the correct email
-nderstanding .0;, *.% and Web .ervices
.ervice7oriented architecture =.0;> is an architectural approach to development that
turns traditional techniues upside down. .0; encourages organi?ations to think in terms
o" actual business services and the associated data, rather than low level technology
details. 1ather than developing applications "rom the ground up, .0; "rees organi?ations
to start with high level business de"initions "or data, inter"aces, documents, and processes.
.0; then maps these high level service de"initions onto new or existing in"rastructure,
regardless o" the details, location, or programming language in which systems were
written
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
;lert
$o2 steve.greenwaldYho"stra.edu
CC2 mcerasoliYyahoo.com
Date2 $hu, :A 'ar 9AAE 992GG29A 6'$
.ubject2 $hank you "or visiting 7 'ike C

6lad to see your interest. (eel "ree to check out the administrative
"unctions
by logging in
with my ID, mcerasoli, and the password o" TpasswordT. PP
$his is a good template "or an intranet. 0" course, its much more
stable
and secure to design your work in7house =you never know what's behind
all
this packaged code>. %ut its a gives you a good generic "eel o" what
an
intranet should look like. <ot a bad system to use while you are
designing
the real one. =I still need to call and see i" the source code is
available
with purchase, I doubt it though>.
Im not sure but it may integrate with 'icroso"t 0utlook.
Contact lists, create your own databases to view application data, a
document
manager, discussion groups, etc. Its pretty comprehensive. 5ou can
even
monitor your network through it. ;dd a help desk "unction and you're
all
set.
Date2 $hu, :A 'ar 9AAE @A2@:29A 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 (wd2 'ichael Cerasoli 7 ;nother Interview
$o2 steve.greenwaldYho"stra.edu

Just want you to know that although work is available, I really like the opportunity at
!o"stra =actually, I can't even interview as well as I should knowing the positions at
!o"stra. I'm learning though>.

!ere is a copy o" a job description I replied to in Cali"ornia, using ;ctive Directory.

;pparently, the company setup their windows servers, but applied no security.
I wonder what there intentions were there. ,eaves room "or someone to prove
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
themselves, that's good.
<ote2 "orwarded message attached.
77777777777777777777777777777777777777777777777777777777777777777777777777777777
5ahoo4 'essenger with /oice. 8C7to78hone calls "or ridiculously low rates.
(orwarded 'essage ` Download (ile c .ave to 5ahoo4 %rie"case a
Date2 Wed, 9I 'ar 9AAE @@2AA2F: 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU
.ubject2 'ichael Cerasoli 7 $hanks "or your time. !ere's your response.
$o2 dianekYthorgroup.com
!$', ;ttachment ` .can and .ave to Computer c .ave to 5ahoo4 %rie"case a
.ubject2 (W2 -rgent need "or ;ctive Directory 8' "or .outhern Cal7 looking "or
re"errals
@G 5ears experience project management at major companies2 Chase %ank, /iacom,
City <ational %ank, ,ockheed 'artin, Warner %ros.
Client has an urgent security issue.
;s explained to me by the agency, the hospital currently is using generic id's to access the
system, which is creating a huge security hole where anyone can access vital system
in"ormation. $here is an immediate need "or someone who can create an organi?ational
structure, separating users by departments and user types, giving them the appropriate
access to their systems.
@G years project management experience in systems administrations. -pgrading
windows servers, migrating user data, creating organi?ational units, user and system login
scripts, grouping systems by departments and user types, "ile and printer access, and
applications.
,et me give you an example. I was the 5ear 9AAA =59k> project manager at City
<ational %ank in %everly !ills, C;. I was responsible "or building a team "or upgrading
@LAA workstations and :A servers throughout the .outhern Cali"ornia area. -sers were
trained in the new systems and applications associated with the upgrades. I also setup a
laboratory environment consisting o" all o" the banks hardware, operating, email, and
database systems. I then setup a team "or testing. We contacted each department within
the bank, explaining the 59k project to them and gathering all o" the applications that
they used. We tested over @9AA applications "or the bank, and the project was a success.
;pproximately : month project.
(or :AAA users, this is about the time it should take. Initially, each department is
contacted and in"ormed o" the changes that need to be made to the system. With the help
o" the department managers or the end users, a structure will be "ormed creating access to
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
the proper "iles, printers, and applications. ; date is set "or the changes to be made.
When the in"ormation is obtained, some time is set aside "or testing. 0nce in production,
the system changes are monitored "or errors and troubleshooted where necessary.
$he upgrades can be piloted on a department, to ensure the proper procedures are in
place. $hen each department can be upgraded one at a time, or as a whole, whichever is
determined. 0" course, training will "ollow in the "orm o" e7mail, newsletter, or one on
one.
MGAOhr
<eed to be able to interview and educate highly7educated medical "olks as to why this is
happening, how it will impact them and what the process will be.
It is very important "or the users to be com"ortable with these changes. $hey should be
educated in basic networking "unctions, and understand how the securities implemented
will a""ect their work and protect their in"ormation.
I have been training and writing technical documentation "or @G years now, and am very
com"ortable working in a support role.
0ver :AAA7FAAA users in hospital buildings are using generic loginfghs to access
in"ormation, which is leaving private patient in"ormation vulnerable. $he users are
primarily stakeholders and medical "olks who are not technical.
I think the "irst think that should be done is protecting the patient data, perhaps by
creating a group "or the data, and only giving the appropriate users access to it, or
temporarily restricting access through system login scripts.
(irst couple weeks o" assignment will be putting the project plans together. 8m will be
interviewing technical team =si?e o" team undetermined yet> to determine time "rames
and potential obstacles, and departments in the hospital to educate everyone as to why the
passwords will need to be changed, how it could impact their daily business, perhaps
running a pilot program and then managing the entire transition phase and support
a"terwards.
With the use o" /isio, 'icroso"t 8roject, 8owerpoint, 'icroso"t Word, *xcel, and other
applications, I am sure to impress you with the amount o" documentation I can create.
<eed to be able to communicate with non7technical "olks at a very high7level. 'edical or
healthcare industry background would be a big plus.
I have supported all levels o" users in various departments, especially at the companies
corporate headuarters. =8ayroll, customer service, legal, security, digital media, help
desk, admissions, inventory, shipping and receiving, and many others.> I know how
users "unction. ; basic user wants to know just what they need while a more senior
person might want to understand more in7depth. I am able to deal with each type o" user
appropriately.
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
I know how to build the right personnel to complete these tasks when necessary.
$hen this person will be managing the project schedules =not so much the people> and
dealing with :rd party vendors.
<o hands7on.
I am "ully capable and experienced in working with teams to implement tasks, with little
or no hands7on i" necessary. 'y experiences alone are help"ul in getting work organi?ed
and completed.
.ome training may be involved to end users once password changes have been
implemented.
;ny training can be per"ormed in email, newsletter, presentations, and one7on7one i"
necessary. I imagine departments can be trained in groups a"ter managers have been
instructed on7on7one.

;dditional training can be re"erenced through email, presentations, or the companies
intranet.
We are looking "or a 8' in the %urbankH$orrance area. 6eographically, these two sites
are about FA miles apart, but due to tra""ic in between, itfghs about a 9 hour commute.
;s the 59k project manager with City <ational %ank, I was accustomed to traveling
throughout the .outhern Cali"ornia area.
It will probably be : days at the %urbank site and 9 days at the $orrance site. Client
pre"ers the 8' to be at one o" the sites at all times.
0k.
.tandard hours7 approx D7G
$he project "or this 8' is to "acilitate network password changes "or a user community
o" :7FAAA individuals. 'ost o" these individuals are medical sta""s that are not very
technical savvy.
.kills this person will need are2
@. ;ctive Directory knowledge 7
.ince its implementation with 'icroso"t *xchange G.G up to and including 'icroso"t
Windows 9AAAHA:, I have been working with ;ctive Directories concepts o" groups,
users, policies, "ile and printers, applications, and management consoles.
I have @G years experience in networking and operating systems, protocols,
databases, applications, and support.
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
9. ,ogin .cripting understanding 7
*xperience with system and login scripts in almost every context2 drive mappings,
grouping, print services, etc. with Windows, <ovell, and -<I+ systems. I also am
pro"icient in W'I scripting.
:. <egotiation skills7 political
I have always taken lead roles at my jobs, am very well spoken, and like working
with people. $his gives me the experience to be very versatile and diplomatic in my
work. =8lus I enjoy what I do>.
Duration will be about : months
0k.

$ime to start would be immediate.
0k.

,arge !ealthcare company7 <ot Wellpoint.
0k.
Date2 $hu, :A 'ar 9AAE @A2AG2GE 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 'ichael Cerasoli 7 ;dditional 1esearch In"ormation
$o2 brian."errisYho"stra.edu, linda.handschelYho"stra.edu,
steve.greenwaldYho"stra.edu, roy.robertiYho"stra.edu

;gain, its a good idea to see what's out there. Companies o""ering intranet packages tend
to strain their "eatures, which is a good way "or one to determine what is the most needed
or commonly used "eatures.

What is an Intranet)
;n Intranet is a series o" Web pages available to employees within a company or
organi?ation. ;n Intranet can include2
Dates and events3
Discussions3
Correspondence3
$ips and techniues3
8roject management3
0rgani?ational structure3
Contact in"ormation3
;ddress books3
*mployee web pages3
<ew hire orientation in"ormationHorgani?ation3
Bey business processes, "orms, paperwork,
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
Customi?ed *mployee 8ages =like 'y 5ahoo>3
0ther employees or managers schedules3
$eam in"ormation3
;nd much more.
$he key to the success"ul understanding and implementation o" an intranet is the
understanding o" the needs, culture and processes o" a particular business and the tools
available to "acilitate them. $he dream intranet is a one7stop all7inclusive, easily
organi?ed and customi?able portal into the common brain o" a culture and organi?ation.
$his may sound ambitious but it's very realistic, even necessary.
Date2 $hu, :A 'ar 9AAE AD2F92FD 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 'ichael Cerasoli 7 Intranet Deveopment 8hase I
$o2 brian."errisYho"stra.edu, linda.handschelYho"stra.edu,
steve.greenwaldYho"stra.edu, roy.robertiYho"stra.edu


Intranet
(rom Wikipedia, the "ree encyclopedia
Jump to2 navigation, search
;n intranet is a private network that uses Internet 8rotocols, network connectivity, and
possibly the public telecommunication system to securely share part o" an organi?ation's
in"ormation or operations with its employees. .ometimes the term re"ers only to the most
visible service, the internal website. $he same concepts and technologies o" the Internet
such as clients and servers running on the Internet protocol suite are used to build an
intranet. !$$8 and other Internet protocols are commonly used as well, especially ($8
and email. $here is o"ten an attempt to use Internet technologies to provide new
inter"aces with corporate 'legacy' data and in"ormation systems
$here does not necessarily have to be any access "rom the organi?ation's internal network
to the Internet itsel". Where there is, there will usually be a "irewall with a gateway
through which all access takes place, along with user authentication, encryption o"
messages, and the use o" virtual private networks =/8<s> that tunnel through the public
network. $hrough such devices, company in"ormation and computing resources can be
shared by employees working "rom external locations.
Increasingly, intranets are being used to deliver tools and applications, eg2 collaboration
=to "acilitate working in groups and "or telecon"erences> or sophisticated corporate
directories, sales and C1' tools, project management, etc, to advance productivity.
Intranets are also being used as culture change plat"orms. (or example, in I%''s TJamT
programme, large numbers o" employees could discuss key issues in online "orums, and
key ideas sur"aced with the aid o" text analysis tools.
Intranet tra""ic, like public7"acing web site tra""ic, is better understood by using web
metrics so"tware to track overall activity, as well as through surveys o" users.
Intranet -ser *xperience, *ditorial, and $echnology teams work together to produce in7
house sites. 'ost commonly, intranets are owned by the communications, !1 or CI0
areas o" large organi?ations, or some combination o" the three.
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
When part o" an intranet is made accessible to customers, partners, suppliers, or others
outside the company, that part becomes part o" an extranet.
(rom2 TwelcomeYwebexone.comT \welcomeYwebexone.comU ;dd to ;ddress %ook
;dd 'obile ;lert
$o2 T'ichael CerasoliT \mcerasoliYyahoo.comU
Date2 $hu, :A 'ar 9AAE @G2GE2@@ 6'$
.ubject2 .teve 6reenwald has joined !o"stra -niversity.

$his is to noti"y you that .teve 6reenwald has success"ully registered
to join your site, http2HHho"stra.webexone.com
I" you want to welcome this new member personally, send an email
to their address2 mailto2steve.greenwaldYho"stra.edu. =I" you reply
directly to this email, your message will go to Web*x>
$his new member noti"ication is sent to all ho"stra administrators
to help you keep track o" your site's membership. I" this person
has joined your site in error, you can restrict them "rom accessing
your site. (or more in"ormation, see2
http2HHho"stra.webexone.comHhelpHusH-ser6uideHuserguide.htmZhtmlHmembers.htm
Date2 'on, 9A 'ar 9AAE AD2A@29: 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 (wd2 'ike Cerasoli 7 8rogramming in the new millenium
$o2 roy.robertiYho"stra.edu, steve.greenwaldYho"stra.edu

<ote2 "orwarded message attached.
77777777777777777777777777777777777777777777777777777777777777777777777777777777
5ahoo4 'ail
-se 8hotomail to share photos without annoying attachments.
(orwarded 'essage ` Download (ile c .ave to 5ahoo4 %rie"case a
Date2 .un, @I 'ar 9AAE @I2:92GD 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU
.ubject2 'ike Cerasoli 7 8rogramming in the new millenium
$o2 brian."errisYho"stra.edu, linda.handschelYho"stra.edu
!$', ;ttachment ` .can and .ave to Computer c .ave to 5ahoo4 %rie"case a
Well, everybody knows what a computer is, that's "or sure. ;nd they all know enough to
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
be dangerous. We did our best to write the best programs and train them. We really did.
<ow the games can begin.

$he computer has in"iltrated our everday li"e, our language, and has impacted a countless
number o" social and economic "actors. ;nd here we are, still the same people, coding
away.

0ur challenge is much greater now. $o keep integrity, we must understand our users
responses. $here are many di""erent challenges to meet now. $o proved the best
applications, applications that can grow with them and meet their needs, on beginner,
intermediate, and advanced levels where necessary. We are catering to all types o" users
now. ;nd we must con"orm to their ever changing needs.

Well we have, I mean look at 'icroso"t 0""ice, and all that it can do2 mail merges, data
manipulation, presentations, company templates. 'icroso"t certainly gave the users a lot
to play around with4

;s a programmer I like to "ollow in that method, and give people as much "unctionality
as they can handle. ;ll within time, one step at a time.

I remember writing the "irst windows programs at Chase %ank. It was exciting.
8rogramming was not just logic anymore, it was an ;rt4. <ot that it ever wasn't, but it
was a lot more apparent to the user now.

I worked with some great people there, and they taught me a lot. I owe it all to them. I
really do. I mean, these weren't your everyday computer people that you see today. $hey
were computer scientists. In their spare time they were thinking o" thermaldynamics.
$hat's what I liked about them.

I think I$ departments really add a lot to a business. Where science used to be isolated to
laboratories, these people are working within business, and they're making it work better.
; computer person is a great asset to any organi?ation.

77777777777777777777777777777777777777777777777777777777777777777777777777777777
Date2 'on, 9A 'ar 9AAE AD2AA2@L 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 'ichael Cerasoli 7 ;nother Interview
$o2 steve.greenwaldYho"stra.edu, roy.robertiYho"stra.edu

I recently got a call "rom %rian (erris in the programming department. %ack in 0ctober I
sent resumes to ,inda !andschel and in January sent one to %rian. Its "or a programmer
position. $hey seem like really good people to work "or. $hey certainly are experienced.
I will humbly accept ;<5 o""er "rom !o"stra, as I mentioned.
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
$he clientHserver position2 l see the clientHserver position as the good "it because it
utili?ed my skills in both programming and networking. I have experience with hundreds
o" applications, multiple operating systems, and have worked on many di""erent types o"
migrations. Its the "inal stage o" programming2 production. ;nd that's what I like about
it. ;s I'm using the applications, operating systems, and setting up hardware, I get to
envision what the programmers were intending.
$he job is very logistic, dealing with routines and procedures to achieve its goals. I like
that. I want the experience working with 'icroso"t 8roject, dealing with a project
manager, and per"orming mission7critical tasks. I like the challenge. I've been very
success"ul.
$he programmer position2 Well, the programmers at !o"stra de"initely have their work
cut out "or them. Designing a "ull7scale intranet that includes all the in7house
applications is a lot o" work. $here may be hundreds o" applications being used at
!o"stra, and they may be written in C, COO, CZ, 8owerbuilder, /isual %asic, 'icroso"t
;ccess, ,otus <otes, and many others =I know 9E programming languages.>. $o get
them all on the same plat"orm takes a lot o" ingenuity, and time.
%eing a programmer is di""icullt. It's not like your working with an application that has
been through millions o" dollars o" testing like <ovell or Windows 9AA:. 5ou are the
application developer, responsible "or the programs integrity. I" you though networking
and clientHserver applications were chaotic, try programming them.
With store bought applications, i" something goes wrong you can usually "ix it by
installing a patch. ;lso, there is usually plenty o" documentation on the app, being that
hundreds o" thousands o" people are using it.
;s a programmer, you don't have as many people to turn to. It's up to you to provide
consise, accurate programs to your customer.
I look "orward to the challenges o" your opportunity. I would enjoy working with a
project manager and your network person. I like the managerial and logistic aspects o"
the position.
I guess I would have to look at what kind o" salary each position has to o""er. $hey both
seem like good, long term opportunities.
.alary wise, they are both challenging positions, paying typically anywhere "rom DA7
@9Ak and more. ;lthough the clientHserver seems to be more o" an active position, the
programming one is a lot more intense and there are many intangibles.
(orwarded 'essage ` Download (ile c .ave to 5ahoo4 %rie"case a
Date2 .un, @I 'ar 9AAE @I2@E2GL 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU
.ubject2 $hank you "or your interview
$o2 brian."errisYho"stra.edu
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
!$', ;ttachment ` .can and .ave to Computer c .ave to 5ahoo4 %rie"case a
'ike Cerasoli
=G@E>LIG7GA:I

$hanks, %rian, "or giving me the opportunity to interview with you. ;s you may know, I
have been Tknocking down !o"stra's doorT "or uite some time now. ;ttached are only
some o" the email's that I sent to roy and steve. =I am also writing a book o" my
experiences so I sent them a copy o" that too 7 its a very ru"" dra"t but you might "ind it
interesting>. Well anyway, I really want to work with !o"stra.

I see that both you, 1oy, and .teve speak the language, and see things "rom many
perspectives. I have a lot o" experience to o""er and a good attitude towards using it. I
like to have my co""ee and read my paper in the morning, and don't like to be intrusive. I
reali?e the importance o" having good work ethics, and am thank"ul "or all the
opportunities that I have had.

I like the logistics o" being a network engineer, and having a programming background
really makes it interesting. $he reason I got into the systems admin, networking, and
support end o" it all was to become a better programmer. <ow I really know how
systems work "rom a very hands7on perspective. <ot only was I writing this stu"", but I
was actually out there using it, in many di""erent environments, in many di""erent
situations. I hope !o"stra recogni?es my e""orts.

I interviewed with .teve 6reenwall and he really seemed like he did. !e seems easy to
work with and I am very interested in the opportunity he has to o""er me. I just have to
see what he's o""ering. I like the managerial aspects o" the position and "eel it would be a
great strength to enhance. ;lso, with the application and client server experience that I
have, it makes me a good liason between network, programs, and management. Ideally,
I would like to see what both o" you are o""ering.

!owever, as a programmer, I 1*;,,5 do have a lot to o""er. !aving much experience
in interpersonal relations and systems, I could provide as a good analyst. ;s a
programmer, I have researched and implemented many pieces o" the pu??le ="orms, "ield,
data, invoices, reports, graphics, multimedia, animations, banners, calendar controls, data
windows> and am continuing to research and implement more =natuiral languages,
running scripts "rom html, cross plat"orm communications>.

I like to document, take my time, and make applications color"ul and easy to use.

I think it would be great to have an intranet that can hold all o" a companies applications.
!aving experience with do?ens o" programming languages, I would consider it
interesting to convert all o" them to the web.

Beep in mind I am not just a juinor person, although I may come across that way. I'm
just a happy guy and with the right opportunity there's not much that I can't do. I hope
!o"stra o""ers me a good position, one that I can be com"ortable in. $his programming
position is much more involved than the client7server position, but I am prepared to
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
handle either.

$he client server position is much more structured and logistic. It's using TcannedT
so"tware and most problems have precedence. !owever, I do look "orward to working
with a project manager, and getting more com"ortable with the every day support and
logistics that are involved. =i" you know what I mean>.

$he position that you are o""ering takes a 81061;''*14 .omeone who is prepared
"or ;<5 situation. <ot too many people reali?e that. $he more I think about the
challenges involved the more I am drawn to it. It would have to be a good opportunity
though. It sure is a lot o" work.

;nyway, unlike your typical network engineer, I !;/* worked with teams in
development enviroments. I have been working with applications "or @G years, and was
a pioneer in my "ield, and helped write the "irst windows programs. 'y experience is
deep, and I am well worth the time. I hope !o"stra is looking to make that kind o"
commitment. I know I am.

(orwarded 'essage ` Download (ile c .ave to 5ahoo4 %rie"case a
Date2 .un, @I 'ar 9AAE @D29E2GE 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU
.ubject2 'ike Cerasoli 7 Web Development *xperience
$o2 brian."errisYho"stra.edu
!$', ;ttachment ` .can and .ave to Computer c .ave to 5ahoo4 %rie"case a
=8lease "orward this in"ormation to your co7workers, as reuested "rom our meeting>

!ere are some o" the sites that I have worked on2

<ational !ockey ,eague http2HHwww.nhl.com
=Click on $eams on the le"t hand column>

(or this site I was responsible "or linking the team statistic in"ormation to the companies
systems. I installed and con"igured a .C,.erver, connecting and replicating data "rom
the ;.HFAA main"rame. $hen I developed the website using ,otus <otes, connecting the
data to the .C,.erver.

Its good to see that they are still using my code.

$echnologies used2 database, programming, and main"rame

<ew 5ork -niversity2

I designed some banners "or the companies website using "lash, and began redesigned the
entire web pages to create a "lash7only site. ;n html with "lash embedded banner site
was the "inal choice.
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com

http2HHwww.nyu.edu

City <ational %ank, a major entertainment bank in %everly !ills, Cali"ornia.

During the 59k project, the company decided to completely redo their website, o""ering
access to their databases. ; new concept o" an in7tra7net was introduced, o""ering
companies access to employee data, bulletin board services, and began plans to ultimately
convert its applications completely to the web.

http2HHwww.cityntl.com

$echnologies -sed2 !tml, Cold (usion, ;.8, II., Java, eJscript

.hield Institute, Cueens, <5

!ere I was the only programmer, responsible "or designing the companies entire intranet.
I included company in"ormation, list o" employees and their extensions, and other
"eatures. ;t the time they had not even heard o" an intranet, and about a year later were
calling me back wondering how I had known they should have one.

$hroughout the years I have used many technologies2 ;ctive .erver 8ages =;.8>, Java,
eJscript, (lash, etc. $he list goes on. I have researched and implemented many
"unctionalities2 ,ogin, database connection, retrieving images, "ormulas and logistics,
and have worked with many application objects2 invoices, reports, email, sound,
animation, etc.

Date2 .un, @I 'ar 9AAE @I2:92GD 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 'ike Cerasoli 7 8rogramming in the new millenium
$o2 brian."errisYho"stra.edu, linda.handschelYho"stra.edu

Well, everybody knows what a computer is, that's "or sure. ;nd they all know enough to
be dangerous. We did our best to write the best programs and train them. We really did.
<ow the games can begin.

$he computer has in"iltrated our everday li"e, our language, and has impacted a countless
number o" social and economic "actors. ;nd here we are, still the same people, coding
away.

0ur challenge is much greater now. $o keep integrity, we must understand our users
responses. $here are many di""erent challenges to meet now. $o proved the best
applications, applications that can grow with them and meet their needs, on beginner,
intermediate, and advanced levels where necessary. We are catering to all types o" users
now. ;nd we must con"orm to their ever changing needs.

Well we have, I mean look at 'icroso"t 0""ice, and all that it can do2 mail merges, data
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
manipulation, presentations, company templates. 'icroso"t certainly gave the users a lot
to play around with4

;s a programmer I like to "ollow in that method, and give people as much "unctionality
as they can handle. ;ll within time, one step at a time.

I remember writing the "irst windows programs at Chase %ank. It was exciting.
8rogramming was not just logic anymore, it was an ;rt4. <ot that it ever wasn't, but it
was a lot more apparent to the user now.

I worked with some great people there, and they taught me a lot. I owe it all to them. I
really do. I mean, these weren't your everyday computer people that you see today. $hey
were computer scientists. In their spare time they were thinking o" thermaldynamics.
$hat's what I liked about them.

I think I$ departments really add a lot to a business. Where science used to be isolated to
laboratories, these people are working within business, and they're making it work better.
; computer person is a great asset to any organi?ation.

$his message is not "lagged. ` (lag 'essage 7 'ark as -nread a
Date2 $hu, @E 'ar 9AAE AE2F92@@ 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 Cost ;nalysis and 10I 7 'ike Cerasoli
$o2 roy.robertiYho"stra.edu, steve.greenwaldYho"stra.edu

.ee attached documents.


I per"ormed a sample cost analysis with the limited in"o I had


I reali?e the importance o" providing this kind o" documentation and can continue to do
so with my project plans. I have checklists prepared "or the <ovell to 9AA: migrations
and ultimately the 6roupwiseH*xchange ones.

I am prepared to handle migrations using co7existence =online migrations> and o""line
migrations. I am also prepared to manually con"igure and re7enter servers manually i"
needed.

Without having an in7depth understanding o" your architecture, I am able to come up
with a basis "or your migrations. !ere's what I would do2

$ask @ 1eviewing the reuirement
est. time 2 @ 79 months
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
8hase I *valuate <etwork and Determine !ardware reuirements
Design and blueprint !o"stra's in"rastructure by researching and speaking with the
appropriate personnel. I am very non7intrusive and pretty well7spoken, so obtaining the
proper in"ormation should be "airly simple. I can also manually visit each server and
evaluate them independently i" necessary.
(irst I would diagram the network consisting o" cabling, hubsHswitches =hop"ully you're
using switches>, routers, repeaters, wireless networks, etc., listing the appropriate
bandwidth "or each. I would also list which carrier=s> you are using "or your
telecommunications lines =$@, 0CH:, (rame 1elay>.
I" you have any third party tools available, I would use them to monitor the network
tra""ic to determine what the best time and and place =i" available> would be to per"orm
the migrations. I" you have the bandwidth, I would like to set up a test lab in a place
where the network is most available.
$he next blueprint would be o" the clientHserver environment. $his would list the
existing novell servers and workstations perhaps, but de"initely the servers. I would like
to gather in"ormation on each server =memory, hard drive, processor> so I can determine
the space reuirements "or the new servers. <ovell's "iles are stored in blocks that need
to be converted to Windows "ile systems. ;lso, any compressed "iles when copied over
to the new server will be expanded. .pace is cheap so we can over shoot by @A or 9A
gigs, i" necessary.
; diagram "or the co7existence o" the servers =i" we go that route>, and a diagram o" the
new Windows 9AA: environment will be use"ul too.

8hase II 6ather so"tware in"ormation and operating system speci"ications

...<ot only what versions o" <ovell are being used, but any applications with the <ovell
systems. (or example, i" <ovell is using the pager gateway, then we would have to "ind a
third party so"tware package to replace that. 5ou might be using <ovell 'ultiprotocol
router, in which you would have to replace with <$ 6ateway...

I would also like to document locations and names o" all the applications used at !o"stra.
5ou may have some o" this in"ormation "rom your 59k testing, but most likely its not
current. ;gain, I could speak with the proper personnel "rom each department, using a
checklist that I create. I" copies o" the original apps are available, I would like to note
their location. I" you "eel that is not necessary, I know my way around a server and can
determine what applications are used on each.
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
I imagine you have some .C,.erver's "loating around, a main"rame, and possibly some
-<I+ boxes =.parcstations are my "avorite4>. I would deal with each accordingly.
$hat should be enough to bring me to 8hase II N 8lanning "or the 'igration
0h, yeah, and !ey4 I" you want to scratch the whole project and move right to 'acintosh
0.H@A, I can do that too. $he applications are much more robust. 2>
Date2 (ri, : 'ar 9AAE @A29:2@9 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 'ichael Cerasoli 7 'inutes "rom 'eeting
$o2 steve.greenwaldYho"stra.edu

=;gain, please "orward to .teve 6reenwall i" the email is incorrect. I just assumed the
regular eexpression syntax o" (I1.$.,;.$Yho"stra.edu>
$opics Discussed2
Work
;t Chase %ank I served as the companies systems administrator, but was also responsible
"or writing programs, maintaining the database, and overall support. ; 6entleman by the
name o" John 'orrison worked with me "or E months and taught me everything about
-<I+. (rom that point on I never really had to learn anything new. <ovell and
Windows were not a problem. <ew database and programming languages, not a
problem4 ;"ter F years I was o""ered a severance package "rom Chase. ;t the time my
department was being consolidated due to a merger so I took it. I soon returned to
support their trading "loor at 9LA 8ark ;venue as a consultant "or : years.
;t City <ational %ank in %everly !ills, C;, I was the 59k project manager, responsible
"or new installtions o" @LAA workstations and about :A servers. I setup a lab environment
consisting o" all o" the bank's hardware and so"tware, installed all the operation systems,
applications, email, and network systems, and tested all o" the bank's applications there. I
was with the company "or F years be"ore returning to <ew 5ork.
%ack in <ew 5ork now, with a wealth o" experience, I have been able to do my own
consulting. I have worked projects at /iacom, '$/, .howtime, <ew 5ork -niversity,
,ockheed 'artin, and others as a consultant.
;t <ew 5ork -niversity I was responsible "or the maintenance o" the student application
system, and worked on plans in migrating the database "rom -<I+ to 'icrosos"t
.C,.erver.
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
*xperience
What is your best uali"ication)
Working with migrations. ;nd .upport. I have supported 9GAA plus user mixed <ovell,
<$, Windows, -<I+, and 'ain"rame environments. I have per"ormed migrations "rom
<ovell to Windows, and have worked with both 6roupwise and 'icroso"t *xchange.
0n the Windows side, I am capable o" 'igrating "rom <$ to 9AAAH9AA:, and *xchange
G.GH9AAAH9AA:. I am able to use the 'icroso"t *xchange connectors to co7exist legacy
email systems =6roupwise, ccmail, etc.>
I am "amiliar with several upgrade and migration strategies2 0""line 'igration, 0nline
'igration, Co7existence, data entry, parsing scripts, etc.
I" you were able to take any courses through work, what would you take)
Well, I could always strengthen my development skills. I believe a solid knowldege o"
programming can get you through most situations. Bnowing how applications work is
very use"ul. When I use a system admin tool, a word processor, a spreadsheet, or
whatever, I always think about the underlying code and it helps me solve problems.
1ealistically, I would like to take courses i" they are available in whatever projects I am
being assigned. I like to keep my "ocus on what the company wants "rom me at the
moment. Its what they are paying me "or. 2>
.upport
'aking sure the end users can work with the systems is very important. When a new
system is introduces, users are very uncom"ortable. $hat must be taken into
consideration... I ;,W;5. $;B* $!;$ I<$0 C0<.ID*1;$I0<. I remember a
time when I was uncon"ortable too. I try to keep that in mind. I have success"ully helped
literally thousands o" people get their computers running, and always conducted mysel"
in a very pro"essional and patient manner.
Companies have "ound me to be a very good asset in these situations. I know the users. I
really do. I used to be one o" them.
What drives you to work at !o"stra)
Its a good, local company, i" you will. !o"stra has a great name, and the people are nice.
I have been in business and I think I have learned as much as I can. I am looking "or a
place like !o"stra, because education is not just a job, its a vocation. $he people who
work there know that. $hey put there time into that.
What I liked about many o" the job descriptions "rom !o"stra was the need "or someone
who can do research. <ot just someone to implement systems, but someone to document
and convey what they are doing to the managers.
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
I "eel that !o"stra takes pride in their work, and I like that. I want my experiences to be
remembered and worthwhile.
Well, I hope I leave you just as enthusiastic as I was when I started interviewing with
!o"stra. I hope my interest is still being shown here.
$hank you "or your time.
'ike Cerasoli
Date2 (ri, : 'ar 9AAE AL2AG2:F 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 'ike Cerasoli
$o2 steve.greenwaldYho"stra.edu, roy.robertiYho"stra.edu

$oday is (riday, 'arch A:. 9AAE
=I came by yesterday. I wanted to show you I can get there in bad weather. I don't mind
being the guy that's always on call, (5I>
Dear .teve,
Its been a great experience interacting with !o"stra and even thinking that I could
possibly be a candidate with your team. I am proud that I have obtained the experience to
have opportunities like this one. I always wanted to be a success and do something
important.
;"ter care"ul evaluation o" the position at !o"stra, I have determined that I am a very
good "it "or your organi?ation. !aving prior experience in both networking and
application development, I consider mysel" very tailored "or this position.
Considering the amount o" experience I have obtained leading up to the position, and the
enthusiasm and hardworking ethics I have lived out in my "ield, I would hire mysel" with
!o"stra -niversity at @@Ak per year. $his would show me that !o"stra recogni?ed my
e""orts, pro"essionalism, and promise o" good services rendered.
=I" you're laughing histerically right now, saying TWow, this guy is so khakiT, don't get
me wrong. I said on the interview I would sweep "loors i" I had to. 2>
$he computer "ield has su""ered a lot o" animosity, and many companies hire a person at
a much lower salary. (or the most part many o" them wind up making what they were
making a"ter a "ew years. I'm ok with that too.
I like the work, steve, and can maintain a very pro"essional repoir with you i" necessary.
.ome managers reuire that. .ome don't. .ome like you to be more laid back. I can do
that too.
I D0 agree that hand7on experience is better, but I don't mind research and making the
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
right precautions.
I can do this job, I reali?e the time it takes, and want to impress you. 5ou are very
experienced and pro"essional as a project manager. Its always great to be around that.
!ope"ully, you recogni?e all my experience already and are just trying to "it me into
your budget. I understand i" things are truly tight, so don't let that be an issue. I'm just
looking "or a good opportunity.
I am worth what I am asking though.
$hanks again, .teve, and have a great day.
Date2 'on, 9L (eb 9AAE @:2:@2A: 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 1e"erence upon reuest 7 'ike Cerasoli
$o2 steve.greenwaldYho"stra.edu, roy.robertiYho"stra.edu

.teve, you mentioned that you might need some re"erences.
;ttached is an old resume with a list o" re"erences.
,*0< ;,,*<2 I have worked with ,eon "rom time to time on various projects2 <ovell
6ateways, <$ 6ateways, Workstation Con"igurations, Inventory, ,otus <otes, 0.H9 and
<ovell ;dministrations, Cat G cabling, hardware and so"tware support
1uss Cassar2 1uss was a co7worker with me at Chase. !e is now a /8 at %ear .terns
=9@9>9L97@AAA. !e can vouch "or my systems administration, development, and database
experience with Windows, -<I+, and <ovell.
John %eale2 John was the CI0 at City <ational %ank in %everly !ills, C;, where I was
involved in the 59k 8roject, upgrading o" workstations, servers, hubs, routers, and more.
*n?o 'icali2 8roject 'anager at Chase. Can be contacted through 'erit Data .ystems
in 'anhattan.
Date2 'on, 9L (eb 9AAE @:2992AF 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 'ichael Cerasoli
$o2 steve.greenwaldYho"stra.edu

;ttached2 In"ormal letter, mybook, pd" "ile on novell and groupwise migrations, and @st
page o" my other book.

$his is pretty inclusive2 Coexistence, 'igrating Data, 0rgani?ational -nits, -sers and
6roups, ,ogin .cripts, and more. I recommend using a test lab i" you have the
bandwidth to move the data, but the migrations can be done server7side i" necessary.
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com

7'ike4
Date2 (ri, @L (eb 9AAE @E2:L2AD 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 'ichael Cerasoli 7 In"ormal ,etter
$o2 roy.robertiYho"stra.edu, steve.greenwallYho"stra.edu

$oday is (riday, (ebruary @L, 9AAE
=;gain, please "orward to .teve 6reenwall i" the email is incorrect>
<ote2 attached is a very unabridged version o" my book. *njoy4
;n In"ormal ,etter
Well, what can I say. I really hope you guys hire me. I have provided much
documentation re"lecting my experience. I" you need any more in"ormation I would be
glad to submit it.
.teve mentioned 9 things on the interview, what would I take i" I was able to get training,
and do you have any more uestions "or me)
It would be great to work "or a company who o""ers their employees to have
certi"ications. $raining is help"ul, and I would take advantage o" any o""ers as much as
possible, When you said that I though ijkWow, that would be greatijl. I have tons o"
experience though, and can do without it i" you were just kidding.
;s "ar as having ijkany more uestions)ijl, I really didn't want to take up any more o"
your time. I "elt it was generous o" you to tell me what you did, and didn't want to appear
intrusive. ;"ter all, it was just the interview. I can talk about technology "or hours, and
enjoy doing so. I typically humble on interviews. <ot usually having the right "eel "or the
person, I am very cautious during the interview process.
.teve, you seem like an honest guy, and having been with !o"stra "or so long makes me
believe you are a good person to work "or. ;"ter all, you wouldn't have lasted so long i"
you were a tyrant.
I hope you "ind the documentation I provided in my last email use"ul. I did. I can create a
very similar project plan "or you at !o"stra. I look "orward "or a seamless migration.
5ou also mentioned you want me to be honest. I like that. It's great to work with a
manager that wants honesty =such a lonely work, honesty, lol>. ;nyway, <ot only am I
experienced in most technologies and can be a great asset to your organi?ation, I like to
be honest and courteous. I" I leave something out during a meeting, or communicate
improperly, I "ix it. I always go back on what I said and am "amous "or taking minutes at
meetings.
I love my job, and like working with others. I hope that's important to the people at
!o"stra. I have had my exits and my entrances, and made plenty o" mistakes. %ut I
learned "rom them, as I should have, and it helped me grow.
I have always been viewed as a "un person to work with, and able to be pro"essional
when necessary.
John %eale, my manager at City <ational %ank in %everly !ills, C;, upon reading my
resume said ijkI" this guy knows hal" o" what's on his resume we can use him.ijl
John was a great guy to work "or, originally "rom %rooklyn, <5. I was with the bank F
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
years be"ore returning to <ew 5ork, a"ter completing the 59k 8roject.
I am writhing a "ew books, which I hope you'll be interested in reading2
!istory o" $echnology in the 'odern World
ijk$he 6ood ,i"eijl the untold stories o" a computer engineer
;re We <egotiating) !ow to deal with compromise.
$he reason I write is to help communicate what I've done and what I've learned in my
li"e. 8lus, as one gets older the memory "ades. It's good to have things written down.
Date2 'on, @: (eb 9AAE @@2@L2A9 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 'ichael Cerasoli 7 'inutes "rom 'eeting
$o2 roy.robertiYho"stra.edu, steve.greenwallYho"stra.edu

=;gain, please "orward to .teve 6reenwall i" the email is incorrect. I just assumed the
regular eexpression syntax o" (I1.$.,;.$Yho"stra.edu>
$opics Discussed2
Work
;t Chase %ank I served as the companies systems administrator, but was also responsible
"or writing programs, maintaining the database, and overall support. ; 6entleman by the
name o" John 'orrison worked with me "or E months and taught me everything about
-<I+. (rom that point on I never really had to learn anything new. <ovell and
Windows were not a problem. <ew database and programming languages, not a
problem4 ;"ter F years I was o""ered a severance package "rom Chase. ;t the time my
department was being consolidated due to a merger so I took it. I soon returned to
support their trading "loor at 9LA 8ark ;venue as a consultant "or : years.
;t City <ational %ank in %everly !ills, C;, I was the 59k project manager, responsible
"or new installtions o" @LAA workstations and about :A servers. I setup a lab environment
consisting o" all o" the bank's hardware and so"tware, installed all the operation systems,
applications, email, and network systems, and tested all o" the bank's applications there. I
was with the company "or F years be"ore returning to <ew 5ork.
%ack in <ew 5ork now, with a wealth o" experience, I have been able to do my own
consulting. I have worked projects at /iacom, '$/, .howtime, <ew 5ork -niversity,
,ockheed 'artin, and others as a consultant.
;t <ew 5ork -niversity I was responsible "or the maintenance o" the student application
system, and worked on plans in migrating the database "rom -<I+ to 'icrosos"t
.C,.erver.
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
*xperience
What is your best uali"ication)
Working with migrations. ;nd .upport. I have supported 9GAA plus user mixed <ovell,
<$, Windows, -<I+, and 'ain"rame environments. I have per"ormed migrations "rom
<ovell to Windows, and have worked with both 6roupwise and 'icroso"t *xchange.
0n the Windows side, I am capable o" 'igrating "rom <$ to 9AAAH9AA:, and *xchange
G.GH9AAAH9AA:. I am able to use the 'icroso"t *xchange connectors to co7exist legacy
email systems =6roupwise, ccmail, etc.>
I am "amiliar with several upgrade and migration strategies2 0""line 'igration, 0nline
'igration, Co7existence, data entry, parsing scripts, etc.
I" you were able to take any courses through work, what would you take)
Well, I could always strengthen my development skills. I believe a solid knowldege o"
programming can get you through most situations. Bnowing how applications work is
very use"ul. When I use a system admin tool, a word processor, a spreadsheet, or
whatever, I always think about the underlying code and it helps me solve problems.
1ealistically, I would like to take courses i" they are available in whatever projects I am
being assigned. I like to keep my "ocus on what the company wants "rom me at the
moment. Its what they are paying me "or. 2>
.upport
'aking sure the end users can work with the systems is very important. When a new
system is introduces, users are very uncom"ortable. $hat must be taken into
consideration... I ;,W;5. $;B* $!;$ I<$0 C0<.ID*1;$I0<. I remember a
time when I was uncon"ortable too. I try to keep that in mind. I have success"ully helped
literally thousands o" people get their computers running, and always conducted mysel"
in a very pro"essional and patient manner.
Companies have "ound me to be a very good asset in these situations. I know the users. I
really do. I used to be one o" them.
What drives you to work at !o"stra)
Its a good, local company, i" you will. !o"stra has a great name, and the people are nice.
I have been in business and I think I have learned as much as I can. I am looking "or a
place like !o"stra, because education is not just a job, its a vocation. $he people who
work there know that. $hey put there time into that.
What I liked about many o" the job descriptions "rom !o"stra was the need "or someone
who can do research. <ot just someone to implement systems, but someone to document
and convey what they are doing to the managers.
I "eel that !o"stra takes pride in their work, and I like that. I want my experiences to be
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
remembered and worthwhile.
Well, I hope I leave you just as enthusiastic as I was when I started interviewing with
!o"stra. I hope my interest is still being shown here.
$hank you "or your time.
'ike Cerasoli
Date2 'on, @: (eb 9AAE @A2@92:F 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 'ichael Cerasoli 7 Interview
$o2 roy.robertiYho"stra.edu, steve.greenwallYho"stra.edu

8lease "orward to .teve 6reenwall i" the address is incorrect.
;ttached (iles2 =8lease <ote that I am capable o" providing very similar docuementation
"or your systems at !o"stra.>
$echnical 1eport2 <ovell <etware 'igration to Windows .erver 9AA:
$his document provides an overview o" migrating "rom <ovell <etware to 'icrosost
Windows .erver 9AA:, with the "ocus on ?ero disruption to end users.
'icroso"t *xchange 9AAA and <ovell 6oupwise Co7existence and 'igration.
Documentation to keep systems up and running while per"orming the migration.
7777777777777777777777777777777777777777777777777777777777777777777777777777777777777777777777
Well, thanks again "or taking the time out to meet with me. I look "orward to hearing
"rom you.
;s usual, I "elt like I was too loud and too nervous. I am always like that on interviews
and can't really shake it.
I think its a combination o" me having great enthusiasm "or the position, and wanting to
convey my experience in the most coherent way.
What I can tell you is that I'm a great guy to work with. I take pride in my work and like
to communicate that. $he more a company invests in me, that is, the longer I am working
"or someone, the more valuable I am.
I have never been considered boasterous or overbearing. Its only on the interviews where
I tend to be a little nervous. I take pride in my work and that is just the way its
conveyed initially. I don't like to be a burden try to be assertive.
In the beginning, I am very cautious in learning a new environment. I treat each system
indivually so that I can recogni?e the uniueness o" them. $hen my experience comes
into play, where I begin to interpret the companies needs into situations that I have been
in. I re"lect on what I have done and determining where I can apply my experience or
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
improve on it i" necessary.
!aving the experience is key, and with the help o" a project manager, it can be
implemented in the best way possible. $hat is why I like to work with a project manager,
because they are able to keep things in perspective with the managements needs. 8lus,
this gives me more time to concentrate on the technical aspects o" the job. $he project
manager helps interpret the needs o" the company, while at the same time helps to keep
me "ocused on technology.
I have been accustomed to doing many projects on my own, and have been very hands7
on. !owever, I always documented what I did and spoke with my managers "reuently.
;nyway, I 1*;,,5 am interested in working at !o"stra. I hope I was able to get the
right points across, or at least one or two o" them. 2> *nough to make you consider me
"or the position, that's all4
I" you hire me at !o"stra, I am sure to pay very good attention to the completion o" your
projects and provide you with more than su""icient documentation o" your systems,
migration, application, and support e""orts.
$hank you "or your time and concern.
'ike Cerasoli
G@ELIGGA:I
Date2 (ri, @A (eb 9AAE @92FE29G 7AGAA
(rom2 T*ileen BeyesT \*ileen.BeyesYho"stra.eduU ;dd to ;ddress %ook ;dd 'obile
;lert
$o2 mcerasoliYyahoo.com
.ubject2 ClientH.erver ;dministrator 8osition

!i 'ichael,

$his is to con"irm your interview on 'on., (eb. @: at @A ;' with .teve 6reenwald,
.ystems 8roject 'anager in room 9@A* 'c*wen !all.

8lease stop at the 8ublic .a"etyHIn"ormation %uilding located on the southeast corner o"
!empstead $urnpike and Cali"ornia ;ve. "or a parking pass and directions to 'c*wen
!all.

$hank you, and good luck on your interview.
*ileen


*ileen Beyes
;dministrative ;ssistant
!o"stra -niversity
@9G !o"stra -niversity
!empstead <5 @@GFI7@9GA
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com

=G@E> FE:7FF9E
(ax2 =G@E> FE:7G:DA
eileen.e.keyesYho"stra.edu

8lease be advised that this transmittal may be a con"idential communication or may
otherwise be privileged or con"idential. I" you are not the intended recipient, please do
not read, copy or re7transmit this communication. I" you have received this
communication in error, please noti"y me.
Date2 (ri, : (eb 9AAE AI2:L2G: 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 1esume "or 'ichael Cerasoli
$o2 (rank.J.6alloY!o"stra.edu

;ttached are resumes re"lecting some o" my experience.
I'd really need time to get this resume together. I" you are interested please call 'ichael
Cerasoli at =G@E>LIG7GA:I.
I have experience with Windows, <ovell, and 'acintosh.
I am very "lexible, having a wide range o" experience.
I worked "or Chase bank "or L years and was a developer at a major bank in %everly
!ills, C;. I also worked on projects at <ew 5ork -niversity and the .hield Institute "or
*ducation.
I consider an opportunity at !o"stra as a great one. $hank you "or your time and concern.
'ichael Cerasoli
Date2 (ri, : (eb 9AAE AD2GL2AF 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 ClientH.erver ;dministrator resume
$o2 roy.robertiYho"stra.edu

I have been working with client server systems since it became a concept. 8lease read
the "ollowing.
;ttached are resume "or <ovell and Windows .erver now.
$he ClientH.erver ;dministrator is responsible "or all operational aspects o" the <ovell
<etWare and 'icroso"t Windows servers "or !o"stra -niversity.
'anaged systems, created users and groups, setup "ile and print services, installed
applications on systems and remotely, con"igured routers, wrote system and login scripts,
worked with clustering technologies, setup workstations, and monitored per"ormance at
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
(ortune @AA companies2 Chase %ank, /iacom, ,ockheed 'artin, <ew 5ork -niversity,
City <ational %ank, Warner %ros. , Computer ;ssociates.
$his includes tasks such as designing, installing, con"iguring, administering, and
troubleshooting Windows and <etWare servers.
Installed <ovell :.@@ to current server. 8er"ormed migrations "rom <ovell to Windows,
and supported and con"igured co7existing environments. .etup 1aid systems, router and
"irewall speci"ications, and security. <etwork blueprinting, inventory o" so"tware and
hardware. $roubleshooted in events o" "ailed hard drives, recon"igured raid's, system
"ailure, lost connectivity to hubs and routers, application "ailure, and database
restorations.
(ocus must be placed on ensuring the high availability o" clientHserver systems,
understanding new implementations, and documenting changes and procedures "or
ongoing management o" the server environment.
'aintained complete documentation o" service calls as re"erence tool "or "uture
problems. 1esearched and evaluated new so"tware, hardware, and network systems.
Worked with a variety o" help desk systems.
$he ideal candidate should be highly customer "ocused and be able to work well in a
team environment to resolve escalated customer issues as e""iciently as possible.
I have serviced thousands o" customers in large7scale enviroments. I have worked "or
schools, entertainment, and "inancial organi?ations, giving the appropriate to each. I am
team "ocused and customer service oriented. I am able to relolve situations uickly
because o" my experience. I enjoy working independently as well as with others.
Job responsibilities include2 maintaining <ovell and Windows servers, maintaining all
services running on the <ovell and Windows servers, developing and supporting desktop
standards "or Windows 8C's, monitoring servers, services and responding to system
outages, installing server upgrades, maintenance "ixes, and vendor7supplied patches,
developing and maintaining system documentation. 8er"orms additional duties as
reuired.
I am always prepared to per"orm additional duties as reuired. ;t all my previous
positions, I would start as an administratory, but once the company recogni?ed my skills,
would get involved in database, programming, support, application support, installations
and con"igurations, migration projects, email adminsitrations, telecommunications, etc.
.ee resume "or experience with <ovell and Windows. I am "amiliar with con"iguring,
maintaining, and adminsiterating servers, and can install or deploy all appropriate
patches.
Cuali"ications2 %achelor's degree in the "ield o" Computer .cience or 'anagement
In"ormation .ystems or a related discipline reuired.
=@9E C1*DI$. 1*C-I1*D (10' 0<* -<I/*1.I$5 (01 ; %;C!*,01'.
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
D*61**>. In the process o" trans"erring @FL college credits to -niversity o" 8hoenix o"
!o"stra "or the competion o" %achelor o" .cience in In"ormation $echnology.
;t least three years o" related work experience in a technical position responsible "or
maintaining Windows or <ovell server environments.
Chase %ank 7 L 5ears, City <ational %ank 7 F years. <ovell, Window enviroments.
9GAA user environments.
.erver hardware experience.
I%', Dell, Compa, and others.
Bnowledge o" Windows 9AAAH9AA: and <etWare E.AHE.G. *xperience with the migration
"rom <ovell eDirectory to 'icroso"t ;ctive Directory andHor 6roupWise to *xchange is
desired.
Bnowlegde o" ;ll <ovell, Windows, and 'icros"t *xchange migrations2 6roupwise, G.G,
9AAA, 9AA:. *xperience with many strategies2 0""line 'igration, 0nline 'igrations,
writing parsing scripts, <ew InstallationHData *ntry, Co7existing systems, 6roup and
6roup 8olicy integrations between systems, and more, depending on management
reuirements.
*xperience with 6roupWise, K*<works, eDirectory is a plus.
-sed Kenworks to install applications on desktops remotely. Bnowledge o" edirectory
administrations, and integrations with 6roupwise.
Bnowledge o" standard network services =D<., D!C8, "ile, print>.
Install, con"igure and maintain Domain Dame .ervers to resolve ip addresses with names,
D!C8 to automatically administer ip addresses, and "ile and print services "or Windows,
<ovell, and -<I+ systems.
(amiliarity with $C8HI8 and ($8, ..!, !$$8, .<'8, ,D;8 network protocols.
-sed tcpHip to establish network connectivity, "tp to enable "ile trans"ers and give users
access "rom web, ssh to secure socket layers, http "or internet connectivity, snmp "or
email, and ldap "or user in"ormation and email records.
;bility to conduct research into server issues and products as reuired. .trong
understanding o" the organi?ation's goals and objectives, good written and oral
communication skills3 good interpersonal skills.
1esearching new technologies, reading white papers to help troubleshoot, and
understanding the systems you are working with is key. 8resentation and documentation
"urther to e""ort to ease work"low.
;bility to present ideas in business7"riendly and user7"riendly language. !ighly sel"7
motivated and directed, with keen attention to detail. 8roven analytical and problem7
solving abilities. ;bility to e""ectively prioriti?e tasks, strong customer service
orientation. *xperience working in a team7oriented, collaborative environment.
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
5es, 5es, 5es, and 5es.
Date2 (ri, : (eb 9AAE AD2AA29I 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 'ichael Cerasoli 7 Developer 1esume
$o2 linda.hant?schelYho"stra.edu

*xperience with '.;ccess, -nix, .C,, and programming.
Date2 (ri, : (eb 9AAE AL2GL2FA 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 (wd2 <etwork 8ositon closed 2=
$o2 helen.lattimerYho"stra.edu

Just wanted to "orward a message I sent to 1oy. $here is still a positon open "or a
<etwork .upport .pecialist.
$hanks "or your help.
'ike Cerasoli
G@ELIGGA:I
<ote2 "orwarded message attached.
77777777777777777777777777777777777777777777777777777777777777777777777777777777
%rings words and photos together =easily> with
8hoto'ail 7 it's "ree and works with 5ahoo4 'ail.
(orwarded 'essage ` Download (ile c .ave to 5ahoo4 %rie"case a
Date2 (ri, : (eb 9AAE AL2GE2@G 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU
.ubject2 <etwork 8ositon closed 2=
$o2 roy.robertiYho"stra.edu
!$', ;ttachment ` .can and .ave to Computer c .ave to 5ahoo4 %rie"case a
8lease read the "ollowing2
I just was in"ormed by !elen that the netork position was closed.
!owever, she mentioned that you may have other available positons. I looked at
!o"stra's website and noticed a position posted by you "or a network specialist. <ote
what "ollows2
$he <etwork .upport .pecialist will provide coordination and support "or the data
networking in"rastructure o" the university.
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
1esponsibilities include but are not limited to2 day to day operations o" the network,
troubleshooting network7related issues, new euipment implementations and network
design.
;t all my positions =Chase %ank 7 L years, City <atiol %ank 7 F years, etc>, I was
involved in day7to7day support. ;t Chase %ank, I supported their trading "loor at 9LA
8ark ;venue. $his involved heavy call volume, changing network cards, cables, and
setting up new workstations. ;t City <ational %ank, we upgrades @LAA workstations and
about :A servers "or 59k compliance. I have con"igured and installed Cisco routers,
novell gateways, and have worked with several "irewall technologies. I have @G years in
designing network topologies, star, ethernet, token ring, etc.
;dditional responsibilities include network monitoring,
periodic maintenance o" the network, updating o" inventory in"ormation and e""ective
communication o" network healthHper"ormance.
1ecently, at a project at ,ockheed 'artin, I was responsible "or gathering in"ormation
"rom all o" their existing computers to prepare "or an upgrade to newer I%' machines. I
created inventory documentation "or all o" the systems, and completed con"igurations o"
the new machines "or system rollout. I was also involved in setting up new
rackmountable servers.
I have drawn system environments and network blueprinting in large organi?ations.
I am able to use whatever network monitoring tools that are available to me, and am
"amiliar with creating custom monitoring scripts.
$he position will be responsible "or the reporting o" project status and the support o"
other projects in the Computer Center "rom a networking perspective.
I have dealt with all levels o" managent, providing them with plenty o" documentation
and advice.
;bility to stay up to date on network technology through regular review o" product
releases, publications and training programs will be expected. .ome night and weekend
work is necessary.
$his is my "avorite part o" the position. I like to work "or a company that encourages
research, and have always been commended "or the reasearch that I do when I am
working.
Cuali"ications2 <etworking background with : to G years relevant experience
supporting a multi7protocol network environment as well as a %achelor's degree reuired.
*xperience with Cisco network euipment strongly desired.
I have worked with tcpHip, ipxHspx, dhcp, dns, wins, ldap, smtp, pop, and many other
protocols. !ardware experience2 Cisco, 'adge, CrossCom, :com, ,inksys, <etgear,
etc.
Bnowledge o" campus networking environments, con"iguration o" routers, switches and
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
"irewalls a plus. 8roven ability to work well as a member o" a technical team a must.
Candidate should possess demonstrated ability to prioriti?e projects, daily assignments
and ad hoc tasks upon reuest. *xcellent analytical, communication and interpersonal
skills as well as ability to interact with di""erent levels o" sta"" desired.
I have worked on projects at <ew 5ork -niversity and the .hield Institute, aside "rom
my experience at major organi?ations. I know how to manage my tasks. I am very detail
oriented, and enjoy working with a schedule. I have a positive demeaner and am
"riendly. I have dealt with all levels o" management, administrations, customer service,
and "aculty personnel.
Well, again, thanks "or your time. $alk to you soon.
'ichael Cerasoli
RG@E>LIG7GA:IDate2 (ri, : (eb 9AAE AL29@2AA 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 'ichael Cerasoli 7 <ew Director o" <etworks)
$o2 helen.lattimerYho"stra.edu

I am interested in a position "or a network manager at !o"stra, and have been speaking
with 1oy 1oberti about it. I was in"ormed that you are the Dicector o" <etwork and
$elecommunications now and I am still trying to be a possible candidate "or the position.
Working with Chase bank "rom @IIA7@IIL was a great opportunity. I learned a lot about
-<I+ and <ovell systems, and was very happy working in !icksville, ,I. When the
company merged, however, there were a lot o" layo""s. When they began to o""er my
department a severance package. I reali?ed it was time to move on and explore new
opportunities.
;nd I did just that. I persevered and "ound some great opportunities working with
/iacom and ,ockheed 'artin. I even got to work "or a bank, City <ational %ank, in
%everly !ills, C;. I got a lot o" experience working with a variety o" networks, and
consider the experience invaluable.
I have done support and worked on many small, mid7si?ed, and large7scale migration
projects.
I would like to get the same experience working with !o"stra. <ow that I have gained
the appropriate experience, I am looking "or a place to Thang my hatT. I really think
!o"stra could be such an opportunity.
$he interview process is di""icult, and its hard to make the right decisions. I'm just
technical. I have turned down a "ew o""ers this time, something I've never done be"ore,
because I want my next opportunity to be the right one, and I want it to hope"ully be the
last. (or this and many other reasons, I like ho"stra.
$hank you "or your time, !elen, and have a wonder"ul day.
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
.incerely,
'ichael Cerasoli
=G@E>LIG7GA:IDate2 'on, :A Jan 9AAE AD29@2@A 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 *7directory resume update
$o2 roy.robertiYho"stra.edu

'ichael Cerasoli
=G@E>LIG7GA:I
Date2 $hu, @I Jan 9AAE 9@2@A2AG 7ADAA =8.$>
(rom2 T'ichael CerasoliT \mcerasoliYyahoo.comU /iew Contact Details ;dd 'obile
;lert
.ubject2 'ichael Cerasoli
$o2 roy.robertiYho"stra.edu

Well, you know what they say, when one door closes, another one opens.
$hings have really turned around in the interview process "or me. I have one resume
being sent to 6oldman .achs, one to 'organ .tanley, and a phone interview setup with
,eahman %ros. I am also entertaining a similar position in Cali"ornia. ;ll paying
between EA and DA dollars an hour.
!owever, I am still very interested in the position at !o"stra.
$here's one big di""erence2 It is a "ull time position and close to home.
I reali?e the importance o" education and would like to be part o" a system like !o"stra. I
work very well with others and would consider mysel" an asset to the community. ;lso,
the opportunity to complete my schooling is valuable.
=I currently have @FL credits>.
I don't think you're going to "ind someone with more experience, or who will bene"it
more "rom this opportunity, than me. =;nd i" you think that's a good reason to hire
someone, you're right. It is4>
8lease consider me as a candidate "or the position. I have been working with networks
"or @G years.
I have written a resume "or a company that is looking "or someone to work with network
and email migrations. !ere is a copy.

<ote2 $his resume re"lects my Windows experience. %ut you should get the idea. I have
been working with <ovell 9DE, :.@@, :.@9, F.A, F.@, G and am currently working with
<ovell Desktop "or ,inux and *7directory.

I have worked hard towards an opportunity like this one.
I hope my timing is right. $hank you "or your time and concern.
'ichael Cerasoli
=G@E>LIG7GA:I
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
Date2 $hu, @L Jun 9AAF AI2FD2@A 7AFAA
(rom2 T'aria CampanellaT \'aria.$.CampanellaY!o"stra.eduU ;dd to ;ddress %ook
;dd 'obile ;lert
.ubject2 !ousing *ligiblility 7 !o"stra ='ichael Cerasoli LAAGE9GID>
$o2 mcerasoliYyahoo.com

'ichael,
I spoke to the Dean o" ;dmissions, 8eter (arrell, and the ;ssociate
Dean o" .tudents, ,ynda 0''alley, and they agreed to make an exception
"or you so you can have on7campus housing as a part7time student, as
long as you have the intention o" going "ull7time in the "uture.
8lease "ill out your housing application3 which was part o" your
acceptance packet, as soon as possible. It is very important that with
your application you include a note that states the "ollowing2
,ynda 0''alley in consultation with ;dmissions granted me permission
to reside as a part7time student.
I hope it works out "or you....*njoy your summer4
.incerely,
'aria Campanella, '.;.
;ssociate Dean o" ;dmissions
@AA !o"stra -niversity
!empstead, <5 @@GFI
8hone2 =G@E> FE:7E99F
(ax2 =G@E> FE:7G@AA
Date2 'on, @F Jun 9AAF @D2:G2:I 7AFAA
(rom2 T'aria CampanellaT \'aria.$.CampanellaY!o"stra.eduU ;dd to ;ddress %ook
;dd 'obile ;lert
.ubject2 1e2 !o"stra ;pplication...='ichael Cerasoli LAAGE9GID>
$o2 mcerasoliYyahoo.com

'ichael,
I appreciate your struggle over these past years to continue your
education. I" you call 1esidential ,i"e at @DAA7!0(.$1;, they may be
able to make an exception about on7campus housing.
6ood ,uck...
.incerely,
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com

'aria Campanella, '.;.
;ssociate Dean o" ;dmissions
@AA !o"stra -niversity
!empstead, <5 @@GFI
8hone2 =G@E> FE:7E99F
(ax2 =G@E> FE:7G@AA
UUU 'ichael Cerasoli \mcerasoliYyahoo.comU AEH@:HAF @E2F@ 8' UUU
$hank you so much "or your assistance. I have had much di""iculty
understanding the college system and appreciate your generous help.

'y grades were poor at nassau because I was working 9 jobs and
attending
school. I also have been diagnosed with an attention de"icit disorder
which I have had "or a long time.

I am very "ocused when I have a determined goal and place to go. $hat
is why I am looking "or college housing. I don't work too well when I
am outside the system.

Well, I hope I can manage these classes part time and earn "ull7time
status.
I just don't see mysel" doing hal" as well as I would I" I was dorming
at ho"stra, having school my only "ocus.

;lso, I may not be able to a""ord to stay on long island, so my commute
would be "ar and expensive. I have supported my "amily "or many years
now but they are not responsive, some with alchohol problems and what
not.

I" there is any alternative to getting my housing at ho"stra it would
be
help"ul. I am seriously looking to "inish my degree and was unable to
complete the last time "or the same reasons.

I have exhausted all my good nature =and money> trying to help my
"amily, but they have continued to be unsupportive. 1ecuctantly I must
say, this has been a real burden on my career and my grades.

I will try to get enrolled in some summer courses i" possible.
'aria Campanella \'aria.$.CampanellaY!o"stra.eduU wrote2
Dear 'ichael,
Congratulations4 5ou have been readmitted "or the (all 9AAF semester.
!owever, due to your cumulative 68; "rom "rom <assau CC, you are only
permitted to attend as a part7time student. ;nd "or your "irst
semester, you have been limited to taking E credits. ;"ter you have
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
completed 9F credits, your advisor will in"orm you o" your eligiblity
to
attend "ull7time.
8lease note that as a 8art7$ime student, you are not eligible "or on
campus housing.
I" you have any uestions, please "eel "ree to reply by email or
contact me at the number below.
;gain, congratulations and I look "orward to welcoming you to campus
this "all.
.incerely,
'aria Campanella, '.;.
;ssociate Dean o" ;dmissions
@AA !o"stra -niversity
!empstead, <5 @@GFI
8hone2 =G@E> FE:7E99F
(ax2 =G@E> FE:7G@AA
Date2 $hu, @A Jun 9AAF @929A2F9 7AFAA
(rom2 T'aria CampanellaT \'aria.$.CampanellaY!o"stra.eduU ;dd to ;ddress %ook
;dd 'obile ;lert
.ubject2 !o"stra ;pplication...='ichael Cerasoli LAAGE9GID>
$o2 mcerasoliYyahoo.com

Dear 'ichael,
Congratulations4 5ou have been readmitted "or the (all 9AAF semester.
!owever, due to your cumulative 68; "rom "rom <assau CC, you are only
permitted to attend as a part7time student. ;nd "or your "irst
semester, you have been limited to taking E credits. ;"ter you have
completed 9F credits, your advisor will in"orm you o" your eligiblity
to
attend "ull7time.
8lease note that as a 8art7$ime student, you are not eligible "or on
campus housing.
I" you have any uestions, please "eel "ree to reply by email or
contact me at the number below.
;gain, congratulations and I look "orward to welcoming you to campus
this "all.
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
.incerely,

'aria Campanella, '.;.
;ssociate Dean o" ;dmissions
@AA !o"stra -niversity
!empstead, <5 @@GFI
8hone2 =G@E> FE:7E99F
(ax2 =G@E> FE:7G@AA
http2HHwww.geocities.comHmcerasoliHresumes.htm =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
8age :EI 'ichael Cerasoli =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
)nside this <e=sletter
2 Focusing on C&ange
!hat "Hve been doing for
the past 1= $ears
2/3 @eeping up 0it& t&e
GonesHs
#ow " /eep up with
technolog$
3/! S8ills
Networ/, )rogramming,
9atabase, "nternet, and
)ro0ect 7anagement (#elp
9es/ tooX)
%ack by 8opular
Demand 7 #$he %yte&
Staying competitive in the
computer industry is not easy.
Companies want someone who
can speciali?e in their area, but the
industry always changes. I've
made a point to change with the
times.
@eeping in step 0it& t&e computer
,ield is not eas-5 i, -ou reall- 0ant to
be competiti*e+
T.!s !s (.at I7$e
done:
0ver the past @9 years I have
served as a companies 8roject
'anager, and <etwork and
Database ;dministrator in <ovell,
Windows, -<I+, and 'ain"rame
environments. I have also been
reuired to develop and maintain
in7house applications as well as be
pro"icient in commercial
applications such as 'icroso"t
0""ice, Wordper"ect 0""ice, and a
variety o" "inancial, training,
contact management, scheduling,
and email.
(or *xample,
I have maintained over
@,AAA,AAA,AAA lines o" code in
various systems and have
supported their databases,
whether being D%9, .C,.erver,
1edbrick, I<61*., In"ormix,
'icroso"t ;ccess, or all. I have
worked with programming and
databases in multi7plat"orm
environents and was responsible
"or establishing the connectivity
between them.
8age :LA 'ichael Cerasoli =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
ic&ael Cerasoli5 ,ounder and
president I1&e "-teJ
(ocusing on change
.at7s (!t. all t.ese pro"ra&s,
an*(a*?
It seems that every new
progamming language that comes
out = the internet is "amous "or it
with it's html, dhtml, xml,
vbscript, php, etc> is just a
chopped down version o" C,
o""ering less "unctionality and
claiming so much4 I don't get it )4
$he same goes "or operating
systems. -<I+ o""ers so much
that even to this day <ovell and
Windows haven't even come
close. Its bogus4 ;nd ,inux,
what's up with that) It's just
another hyped up version o" -<I+
which can have so much more
potential, but so "ar has cheesy
inter"aces and nothing ever works.
(ind me an investor and I'll
personally make sure everything
works and works simply4
hen I work on a project I "ocus
on the areas reuired and become
intimate with them, whether its
migrating to a new version o"
,otus <otes and developing in7
house applications, or being a
project manager "or a server and
pc upgrade. I have upgraded
9AAAO pc's and so"tware "or
several projects and have
supported in total over @A,AAA
computers and users. (or
example, I've worked on several
help desks where call volumes
have been DA7@AA calls per day.
hether I'm working as a
!elp Desk 1epresentative, a
8roject manager ="or example with
59B>, or a systems andHor
database administrator, I make
mysel" a valuable asset to the
organi?ation. I have worked with
all levels o" users and usually
work at a companies corporate
headuarters.
I, I, I, ...
I have done a substantial amount
o" te-.n!-al (r!t!n", "rom writing
"unctional speci"ications,
diagramming networks and ip
addresses, to writing computer
based training and user manuals.
I have des!"ned se$eral (eb s!tes
"or companies, as well as their
intranets. I am versed in 6raphics
programming, and internet
development. %asically I can
write using any plat"orm =Cold
(usion, ,otus <otes, (ront8age,
Dreamworks, (lash, +',,
!$',, D!$',, 8!8..... etc. =I
don't want to bore you with the
details4>.
I am also very pro"icient in
database development and web
"arming technologies.
!ow do I do it)
I have a good knowledge base and
know many technical people.
I am always up to date with
technology, or can be in less than
a day4
.en I "o t.rou". t.e ,ob
l!st!n"s on Monster6-o& or
%!-e6-o& or Fl!pdo"6-o&, I
lau". because I "ind that I am
uali"ied "or IA percent o" the jobs
listed. $his must be because when
I started working there wasn't
really an internet to speak o" and
the market was much di""erent.
'y "irst job I was the systems
administrator, the database
administrator, the customer
service help desk representative,
the programmer, and the team lead
project manager. I was working
with main"rame cics cobol
systems, various -<I+ systems,
and some <ovell, Windows
8lat"orms. I wrote the "irst
windows based programs "or
Chase bank using the C
programming ,anguage.
8age :L@ 'ichael Cerasoli =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
ISve done a real
good job at being
competitive4
hen the computer "ield started
to become real popular, I turned to
consulting. $here I got the
opportunity to o""er superior
advice to many di""erent
companies and departments. I
became very knowledgeable
having worked with thousands o"
di""erent people in various
departments. (rom there the "ield
started dying down. .o in @IIL I
took a "ull time job working with
C!t* Nat!onal 3an) of 3e$erl*
H!lls, Cal!forn!a6 (or 9 years
there I was the companies 8roject
'anager "or the 59B project,
customer service representative,
one o" their lead programmers,
and assisted in database
development and training. I ran a
test lab where we gathered ever
application throughout the bank
and tested them "or compliance. I
was reporting the Chie"
In"ormation 0""ice o" the
company weekly with stacks o"
paperwork hal" my si?e =im ET9,
italian, 9GA lbs.>. I was also at this
time leading upgrade projects "or
the companies servers and
workstations. We upgraded
<ovell .ystems, installed new
Windows <$ .ystems, and
converted their email program
"rom ,otus 2ccmail to 'icroso"t
*xchange and 0utlook =again, I
don't want to bore you with the
details>.
ISve never passed up
on an opportunity
ISve never passed up on work. I
even "lew to work with 'CI in
Colorado "or a very short term
-<I+ programming project. I
knew it would only be "or a "ew
weeks but made mysel" available
anyway.
When consulting agencies call me
they can't believe the experience
that I have, and that I am really
"ocused in each area. $hat's
because I've been around be"ore
everyone started becoming a
hacker4 Just Bidding4 2>
Alt.ou". I a& onl* FG *ears
old, I .a$e (or)ed (!t. people
&u-. older t.an &e t.at (ere
$er* e@per!en-ed6
I have been very "ortunate to work
with them. I worked with a
gentleman who was the lead
programmer in C0%0, "or .perry
'ain"rames =at ,ockheed 'artin>,
another who worked with the man
who developed the database used
on the %7@L %omber =<ew 5ork
-niversity>, along with the
executive management, presidents,
C*0's, C(0's, and CI0's that I
worked with at the corporate
headuarters o" Chase %ank, City
<ational %ank o" %everly !ills,
,ockheed 'artin, /iacom, '$/,
.howtime, and others.
!ereSs what I know2
<ovell .ystems ;dministration,
'igrations, and Installations2
<ovell 9DE, :.@@, :.@9, F.@, F.@@,
and G3 Windows :.A, <$ :.G@, <$
F, 9AAA, '*, and +8 .ystem
;dmin, 'igrations, and
Installations. -<I+2 .un, .olaris,
!8, ;I+ installations, migrations,
scripting, and administrations.
'ain"rame2 ;.HFAA, Cobol,
CIC., JD*dwards, etc.
....all operating systems reuired
that I was pro"icient in its
corresponding applications and
databases.
Databases2 D%9, .C,.erver,
1edbrick, In"ormix, I<61*.,
'icroso"t ;ccess, D%;.*,
(ilemaker 8ro, etc.
;pplications2 '.0((IC*,
Wordper"ect, and approximately
over @GAA other business
applications.
.... and anything else you can think
o"4
0h, yeah, and, o"
course, .ales
*xperience4
I worked as a technical sales
consultant at Computer
;ssociates, where I visited clients
with the companies top sales
people to sell or maintain their
products. I went to many sales
meetings and worked with the
*xecutive /ice 8resident o" sales.
We met with ;$X$, <ew 5ork
-niversity =which I wound up
working with them later on>, and
8age :L9 'ichael Cerasoli =G@E>IIE7EF9A ;sk "or ;lison mcerasoliYyahoo.com
others. I helped setup their
showroom o" products "or their
clients.
=I know, I'm boasting now4>
;bout a year ago I decided I" I
was to be really success"ul, I need
to learn how to sell better. I
worked with a sales team
developing a database at Warner
%ros, where I made some good
contacts with some experienced
salespeople =most o" them my
age>. I also got to work with one
o" the people who started (0+
television. $hat was impressive.
(rom there I was still in limbo
with the computer "ield. I had
done most everything there was to
do and was getting a little bored.
I decided I needed more training.
I took some project management
course at <ew 5ork -niversity
and the -niversity o" 8hoenix
0nline and started reading books
on management.
$hen I reali?ed I needed some
more "inancial training. I began
working at 6ainesH%erland in my
home state o" ,ong Island and
became a .eries L licensed
stockbroker. $here I learned sales
techniues "rom some very
succes"ul brokers. It was very
educational. Ive been working @9
hour days including saturdays "or
the past year.
I" youSve read this
"ar, ISm impressed4
8lease contact me, 'ichael
Cerasoli at =G@E>IIE7EF9A ;sk "or
;lison. I" you have any
immediate opportunities or would
like to write a book =lol>. I thank
you "or your time and have a great
day.
8... I also have worked with
vendors and can work with a
budget.
'ichael Cerasoli
=G@E>IIE7EF9A
;sk "or ;lison
mcerasoliYyahoo.com
(or list o" resumes by category,
visit2 =http2HH>
www.geocities.comHmcerasoliHres
umes.htm
T.an) *ou and .a$e a n!-e da*: