Course 10135B:

Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010 Service

Pack 2
Course 10233B:
Designing and Deploying Messaging Solutions with Microsoft Exchange Server 2010
Service Pack 2
Course 10325A:
Automating Administration with Windows PowerShell 2.0
Course 10747A:
Administering System Center 2012 Configuration Manager
Course 10747C:
Administering System Center 2012 Configuration Manager
Course 10747D:
Administering System Center 2012 Configuration Manager
Course 10748A:
Planning and Deploying System Center 2012 Configuration Manager
Course 10748C:
Planning and Deploying System Center 2012 Configuration Manager
Course 10774A:
Querying Microsoft SQL Server 2012
Course 10775A:
Administering Microsoft SQL Server 2012 Databases
Course 10776A:
Developing Microsoft SQL Server 2012 Databases
Course 10777A:
Implementing a Data Warehouse with Microsoft SQL Server 2012
Course 10778A:
Implementing Data Models and Reports with Microsoft SQL Server 2012
Course 10961B:
Automating Administration with Windows PowerShell
Course 20346A:
Managing Office 365 Identities and Services
Course 20341B:
Core Solutions of Microsoft Exchange Server 2013
Course 20416B:
Implementing Desktop Application Environments
Course 20465B:
Designing Database Solutions for Microsoft SQL Server 2012
A great opportunity for an experienced Senior Service Desk Analyst / IT Customer
Support Engineer with MS Server 2008/2012, VMWare and Infrastructure skills to
support thousands of schools within one of the 'UK's Top IT Employers'*
RM Education is the leading provider of ICT software & services to schools and e
mploys over 2000 staff. Based at the Oxfordshire HQ, the 2nd Service Desk Analys
t will provide telephone/online support for 4,000 Schools & LEAs for a variety o
f products and services (Server 2008/2012, VMWare, AD, DNS, DHCP, Windows Azure,
Apple, Exchange, HP/EMC SAN, Citrix, Veeam, Juniper infrastructure, Meru Wirele
ss etc) against SLAs, provide mentoring to more junior engineers and also spend
3-4 weeks a year leading onsite implementations (helping the installations team
during the peak Easter and summer periods).
This is a broad IT support role in a very rewarding environment that offers deve
lopment opportunities into 3rd Line Support and a variety of other technical/lea
dership avenues. If you're a Senior IT Service Desk Analyst that is a great comm
unicator with a proactive attitude, enjoy solving challenging technical problems
and ultimately get a real buzz out of delighting customers, then this is the ro
le for you.
The Individual
Must have previous IT support experience at 2nd or 2nd/3rd line levels including
MS Server 2008R2/2012 XP/7,8 & VMware, within an external customer-oriented IT
environment.
Experience of supporting Symantec Backup Exec, Anti-Virus and personally leading
multi-server based implementations would all be useful.
Strong problem solving abilities and excellent communication, customer handling
and inter-personal skills.
Strong planning, organising and prioritising abilities. Target focused, proactiv
e and keen to spot opportunities to refine and improve processes and service.
Technical qualifications such as MCTS, MCSA, MCSE, MCITP would be advantageous.
Prior school ICT support experience may be useful, but isn't essential.
Why you should consider this role
Chance to work with a recognised leading employer (*awarded 'Britain's Top IT Em
ployer' in 2009, 2010 & 2012 and recognised in the general 'Top Employer' catego
ry in 2013)
Being part of a global support group (Oxfordshire, Scotland, India) presents the
chance to work with and help mentor a variety of colleagues and spend a couple
of weeks in India.
Work with a very broad and constantly evolving array of ICT
Working within the education ICT sector is highly stimulating and hugely rewardi
ng
RM offers exceptional career development and advancement opportunities