University of Puerto Rico

Mayagez Campus
College of Business Administration

Syllabus

A. Course Information
General Information:
Course Code: GERE 4007
Course Title: OPERATIONS MANAGEMENT
Credit-Hours: Three
Academic Term: Second Semester 2013-2014

Course Description:
An introduction to the concepts, analytical techniques and decision-making procedures in the
management of operations. Operations management problems common to different types of
businesses are discussed, with consideration given to the following: location, management of
materials, management of maintenance of facilities, statistical control of operations, cost and budget
control.

Pre/Co-requisites:
Mate 3049 or Mate 3011 and Esta 3002

Textbook:
Heizer, J. & Render, B., Operations Management: Sustainability and Supply Chain Management
(2014) 11
th
Edition. Pearson Education, Inc. (ISBN 13: 978-0-13-292114-5 or 10-0-13-292114-6)

Course General Learning Goals:

After completing this course, the student should be able to:

Define operations management and its role in business.
Explain the role of the operations strategy in the organization and describe how the strategy is
developed.
Describe the steps used to develop a product design.
Explain the different types of processes.
Describe the meaning of Total Quality Management and identify the costs of quality.
Use descriptive statistics in measuring quality standards, utilize control charts.
Explain the key elements of Just-In-Time manufacturing.
Generate forecasts.
Explain the steps involved in Capacity Planning and location analysis.
Calculate inventory performance measures and order quantities.
Use and explain the basics of Materials and Capacity Requirements Planning.

Department/Campus Policies:

Disabilities: According to Law 51: Students with disabilities, after identifying themselves to the
instructor of the course and the Institution, will receive reasonable accommodations in their courses
and evaluations. For additional information, contact Services to Students with Disabilities at the Office
of the Dean of Students (Q-019), 787-265-3862 or 787-832-4040, Ext. 3250 or 3258.

Ethics: Any academic fraud is subject to the disciplinary sanctions described in Articles 14 and 16
of the revised General Student Bylaws of the University of Puerto Rico contained in Certification
018-1997-98 of the Board of Trustees. The professor will follow the norms established in Articles 1-
5 of the Bylaws.



B. Instructor Information
General Information:
Course: GERE 4007
Instructor: Cndida Gonzlez Cebollero
Office: AE-218
Phone: 787-832-4040 ext. 2318
Office Hours: MWF 9:00-10:00 am, 12:00-12:30 pm
T TH 12:45-1:30 pm
E mail: candida.gonzalez@upr.edu

Instructional Strategies:
The teaching tools used in this course will include lectures and class discussion of problems. Students
will be responsible for working all assigned problems.
Minimum Required or Available Resources:
Students are expected to bring the textbook to class. Students will also need a simple calculator. You
are advised to take notes during class.
Internet access is required.
Business School Study Room is available to obtain assigned materials.
General Library is available to obtain reference materials.
You are required to verify your Universitys official Email daily.
Evaluation/Grade Reporting:

The student will be evaluated based on a group presentation, four partial exams and a final exam.
a. The students must achieve an overall passing grade from among the following methods of
evaluation:
Exam and Quizzes Minimum 60% *
Case Analysis and Experiential Exercises Maximum 10%
Class Participation, Homework and Presentations Maximum 30%
(* Percentages are subject to change)
b. The following types of exams and test questions will be used to assess students progress in the
course:
-choice, true or false questions, and matching. Some essay
questions and/or cases might be included in several tests or quizzes.

c. Students are required to prepare a group presentation about selected chapter 6 problems. Group
and peer evaluations will count as part of the final grade.

The final grade will be assigned according to the total amount of points accumulated during the
semester. The sum of the attained points divided by the sum of the attainable points will result in a
given percentage. The final grade will be based on the following scale of 100-89% = A; 88-79% =B;
78-69% = C; 68-59% = D, 58% or less =F.

Assessment of Learning:
During the semester I will be using several techniques that will help me determine your level of
learning. My main purpose is to help students identify how much and how well he/she is learning and to
detect areas that may need reinforcement before the final grade is determined. These techniques will
also help me use more effective teaching strategies. Among others, I will use pre-post tests, and
homework problems. The instruments selected could count for the class grade.
Content Outline and Time Distribution* (* Subjet to change)
Chapter 1: Operations and Productivity
What is Operations Management?
Organizing to Produce Goods and Services
Why Study OM?
What Operations Managers Do
The Heritage of Operations Management
Operations in the Service Sector
Exciting New Trends in Operations Management
The Productivity Challenge
Ethics and Social Responsibility
3 hours
Chapter 2: Operations Strategy in a Global Environment
A Global View of Operations
Developing Missions and Strategies
Achieving Competitive Advantage Through Operations
Ten Strategic OM Decisions
Strategy Development and Implementation
Global Operations Strategy Options
TEST I
4 hours
Chapter 4: Forecasting
What is Forecasting?
Types of Forecasts
The Strategic Importance of Forecasting
Seven Steps in the Forecasting System
Forecasting Approaches
Associative Forecasting Methods: Regression and Correlation Analysis
Monitoring and Controlling Forecasts
Forecasting in the Service Sector
TEST II
6 hours
Chapter 6: Managing Quality
Quality and Strategy
Defining Quality
International Quality Standards
Total Quality Management
Tools of TQM
The Role of Inspection
TQM in Services
Group Presentation
4 hours
Supplement Chapter 6: Statistical Process Control
Statistical Process Control (SPC)
Process Capability
5 hours
Acceptance Sampling
TEST III
Chapter 11: Supply Chain Management
The Strategic Importance of the Supply Chain
Supply-Chain Economics
Outsourcing
Ethics in the Supply Chain
Supply-Chain Strategies
Managing the Supply Chain
Internet Purchasing
Vendor Selection
Logistics Management
Benchmarking Supply-Chain Management
4 hours
Chapter 12: Inventory Management
Functions of Inventory
Inventory Management
Inventory Models
Inventory Models for Independent Demand
Probabilistic Models and Safety Stock
Fixed-Periods (P) Systems
TEST IV
5 hours
Chapter 14: Materials Requirement Planning
Dependent Inventory Model Requirements
MRP Structure
MRP Management
Lot-Sizing Techniques
Extensions of MRP
MRP in Services
Distribution Resource Planning
Enterprise Resource Planning
4 hours
Chapter 16: Just-in-Time, TPS, and Lean Production Operations
Just-in-Time and Lean Production
Suppliers
JIT Layout
Inventory
Scheduling
Quality
Employee Empowerment
Lean Production
JIT in Services
FINAL TEST
4 hours
Tests 6 hours

Course Policies:
Class attendance is compulsory and recorded daily. If a student must be absent, he (she) must report the
situation in advance. Attendance to some conferences may be required throughout the semester.
Assignments are due on the date indicated by the professor. Late submissions will NOT be accepted.

Tests attendance is mandatory on the date assigned. Tests are scheduled outside regular class periods.
Students will be required to make the arrangements to take the tests at the scheduled time. If you have
class during the scheduled test period, you should notify the professor in order to take the test in the scheduled
date but at another time. Class schedule will be modified due to exams offered outside regular class periods.

There will be given NO MAKE-UP during this course. If for a valid medical emergency you miss a test, you
may take a comprehensive final exam which will be counted as two test grades during the last week of
classes. There will be no other additional opportunities to take the missing test (NO MAKE UP OF MAKE UP).

The University of Puerto Rico at Mayagez prohibits in the classroom or during the test periods the
presence of babies, children or any other person who is not registered for the course. No pets are
allowed in the classroom or test periods.
Students will be required to conduct themselves with utmost consideration of the rights and property of others.
Any behavior on the part of a student that interrupts or impedes quality instruction shall not be permitted.
Unrelated talking and other chatter in class will not be tolerated. Cheating and Plagiarism will not be tolerated.
This offense will be reported to the proper authorities.
Cellular phones must be turned off during classes and tests periods.
Electronic gadgets such as tape recorders, laptops, tablets and other audio or video equipment are not allowed in
class or exam periods at any time and should be kept with your belongings.

Bibliography
Krajewski Lee J., Ritzman, Larry P. & Malhotra, Manoj K. (2007): Operations Management: Processes
and Value Chains, Eight Edition, Pearson, Prentice Hall.
Reid, R. Dan & Nada R. Sanders (2007): Operations Management ,Third Edition, John Wiley & Sons.
Starr, Martin K. (2007): Production and Operations Management. Thomson.
Stevenson, William J. (2009): Operations Management. Tenth Edition, McGraw-Hill.



**This syllabus is subject to change due to unpredictable events.