BANQUET BUFF ET BASIC PREPARAT ION PROCEDURE

E xec ut ive C h ef Ba nqu et S e rvice M a n a g er Ba nqu et S ec re t a r Ba nqu et ! ai t e r"# ! ai t re""e" S t e$a r% A rt i"t
&M ain C'' r% in at' r(
3 d ays p rior t o fun c t ion d a t e
C'))ect functi'n 'r%er fr'*
F+B ,ige'n h')e
!'r- 'ut .uffet )a/'ut ,)an
$ith BQT Service Manager
acc'r%ing t' *enu &an% if
avai)a.)e0 functi'n f)''r ,)an(
!'r- 'ut .uffet )a/'ut ,)an
$ith Executive Chef
Pass to Banquet Secretary for
drawing/design and distribution
De"ign )a/'ut ,)an
On d ay of fun c t ion
Monitor food production and
timing according to function order
Instruct banquet service,
stewarding and artist to start
setting for buffet
Su,ervi"er "et/u, ,r'ce""
Di"tri.ute t' a)) c'ncerne%
%e,art*ent"#"ecti'n"
Receive in"tructi'n Receive in"tructi'n Receive in"tructi'n
Set/u, u, .uffet
details and buffet menu
an% f'))'$ )a/'ut ,)an an%
chec- )i"t &"ee attache%
"a*,)e(
Pre,are a)) .uffet f''%
in%icat'r" acc1 t'
c'nfir*e% *enu
Set u, ta.)e" + cart" a"
,er )a/'ut ,)an
equi,*ent &chaffing
%i"he"2 heating tr'))e"2
ga"2 ,an" etc1(
Set/u, art $'r-2 %i",)a
ite*"2 %ec'rati'n ,iece"
A""ign c''-" f'r "h'$#c''-ing
"tati'n"
Chec- .uffet ta.)e "et/u, an%
a%3u"t acc'r%ing)
De)iver .uffet f''%
in%icat'r" t' functi'n
r''*"4 "ervice "tati'n
P')i"h # ,re,are a)) .uffet
$are" &china $are2
uten"i)"2 f)at $are(
C'nnect a)) e)ectrica)
a,,)iance" &chaffing
%i"he"2 cart"2 heating
tr'))e"(
U"e chec-)i"t an% tic
c'*,)ete% ta"-"
St're a)) *i"e/en/,)ace
'n "ervice cart"
Pre,are .uffet
c'n%i*ent"2 gue"t
"u,,)ie" an% *i"c1 *i"e/
en/,)ace &f'))'$ chec-)i"t
%etai)"(
Re * a r-0 5 Attache% 'n "a*,)e 'f .uffet "et/u, chec- )i"t1
5 The .a"ic .anquet .uffet "et/u, *u"t .e c'*,)ete% 6 h'ur" ,ri'r t' .uffet "ervice ti*e1
5 Main c'/c''r%inat'r i" the .anquet "ervice *anager # .anquet "u,ervi"'r1
C '% e0 R 778
Inf'r* h'u"e -ee,ing t' "tart h'ver
the car,et
Su,ervi"e the c)earing "equence"
BANQUET BUFF ET C9 EARANCE PROCEDURE
Banqu et Service M an ag er # Su, ervi"' r Banqu et !ait er :it ch en S'u" Ch ef St e$ar% ing Su, ervi"'r
After last guest's departure,
give instruction to start
clearing buffet
Receive in"tructi'n Receive in"tructi'n Receive in"tructi'n
C)'"e the .anquet#functi'n r''*
%''r"
C)ear a)) .uffet uten"i)" / "en% t'
%i"h $a"her
Arrange c''-" t' c'))ect .uffet f''% Arrange "taff t' re*'ve chaffing %i"he"#
c''-ing "tati'n" equi,*ent
C)ear a)) .uffet na*e car%" / "en% t'
.anquet "t're r''*
M've a)) f''% ite*" an% ,)ace 'nt'
-itchen tr'))e"
M've a)) equi,*ent t' %i"h $a"her
an%#'r "t're r''*
C)ear a)) "'i)e% $are" / "en% t' %i"h
$a"her
;erif that a)) f''% ite*" $ere
c'))ecte%
C)ean an% ,')i"h a)) equi,*ent ,r',er)
En"ure a)) equi,*ent i" "t're%
,r',er) in a))'cate% "t'rage area"
C)ear a)) c)eane% $are" / "en% t'
.anquet "t're r''*
Arrange arti"t t' re*'ve a)) %i",)a #
%ec'rati'n ,iece"
M've c''-er" # chaffing %i"he" #
exten"i'n c'r%" t' a))'cate% "t'rage
area"
Re*'ve a)) ta.)e" / *'ve t' "t're
r''*
Tran",'rt tr'))e" t' *ain -itchen C)ean a)) .uffet cart" an% c''-ing cart"
Re*'ve a)) c)ean cart" # tr'))e" t'
"t're r''*
Tran",'rt a)) %ec'rati'n ,iece" t'
arti"t r''*
Change fi)ter an%#'r ga" .'tt)e
Re*'ve a)) gue"t ta.)e" an% chair"
t' "t're r''*
A""ign f''% ite*" t' .e %i",'"e%
'r refrigerate%
P)ace ,)anter" .ac- t' 'rigina)
)'cati'n
Sen% c'ntainer" # ,)atter" t' %i"h
$a"her
Re * a r-0 All buffet equipment must be well maintained and treated wit! care" P#$%&'% $(# )A#* +A#&"
Standard, -ever start clearing buffet w!ile guests are still seated .unless aut!ori/ed by t!e meeting organi/er0"
C '% e0 R77<
Fina) chec- that .uffet i" rea% f'r
"ervice an% a)) %etai)" have .een
c'vere%
BANQUET BUFF ET F INA9 PREPARAT ION PROCEDURE
E xec ut ive C h ef S 'u" C h ef Ba nqu et S e rvice M a n a g er Ba nqu et ! ai t e r"# ! ai t re""e" Ba nqu et S t e$a r%
&M ain C'' r% in at' r(
=67 >
A""ign chef"#c''-" t' ,re,are
*i"e/en/,)ace f'r "h'$#c''-ing
"tati'n"
Set/u, "tan%" an% %re"" .uffet
ta.)e t',"
C'ntinue fi)) in chec-/)i"t ta"- Fi)) chafing %i"he" $ith h't $ater
?7 >
M'nit'r ,re,arati'n 'f a)) *i"e en
,)ace &f''%2 uten"i)"2 equi,*ent(
f'r c''-ing "tati'n"
Set/u, f''% ite*" an% ,)ace the*
e)egant) 'n .uffet t'," &-ee, the*
c'vere% $ith f'i)(
C'/'r%inate acc'r%ing) an% *a-e
nece""ar a)ternati'n"
P)ace %i"h ,)ate" an% uten"i)" in
fr'nt 'f each %i"h
Turn 'n a)) ,'$er" &chaffing
%i"he"2 tr'))e"2 cart"(
@7>
P)ace ,)ate" an% .'$)" 'nce a))
%i"he" are "et/u,
<A> P)ace h't f''% int' chaffing %i"he"
P)ace f''% in%icat'r car%" in fr'nt
'f each %i"h
P')i"h chaffing %i"he" fr'* $ater
%r'," an% ",i))"
;erif that a)) %i"he" are "et/u, a"
,er *enu an% a)) f''% in%icat'r"
are c'rrect
Pre,are "ufficient a%%iti'na)
,)atter"2 .'$)" an% f)at$are4" f'r
refi))
87 >
Chec- a)) f''% # .uffet "et/u, an%
en"ure a)) i" rea% f'r "ervice
Re*'ve a)) a)u*inu* f'i)" an%
,)a"tic f'i)" fr'* a)) f''% ite*"
C''r%inate#rectif $ith Manager f'r
an %i"cre,ancie"
En"ure a)) c''-"#chef" are .ehin%
their c''-ing "tati'n"
Return t' -itchen an% verif the
*i"e en ,)ace f'r refi))
A""ign "taff re",'n"i.)e f'r refi)) 'f
each f''% categ'r &c')%2 h't2
,a"tr2 "h'$(
A""ign "taff re",'n"i.)e f'r .uffet
c)ean)ine"" # refi)) %uring "ervice
ti*e
C'*,)ete the chec- )i"t an% DON4T
MISS ANBTCIND OUT
C')% Service Meeting $ith a))
Banquet Service
Receive 'r%er" f'r *anning .uffet
%uring "ervice ti*e
=A > Return t' Banquet Rea% t' $e)c'*e gue"t" Rea% t' $e)c'*e gue"t" Return t' "te$ar%ing area
Re*ar-0 5 Buffet rea% f'r "ervice 87 *inute" .ef're c'nfir*e% "ervice "tarting ti*e1
5 Main c''r%inat'r i" Banquet Service Manager1
C'%e0 R 77A
Inf'r*" "te$ar%ing t' ,re,are
chafing %i"he" &if a,,)ica.)e(
Receive in"tructi'n
BANQUET F OBER COFF EE BREA: SET/ UP PROCEDURE
S 'u " C h ef # P a" t r C h ef Ba nqu et S e rvice M a n a g er
.M ain 'oo r dinato r 0
Ba nqu et ! ai t e r"# ! ai t re""e" Ba nqu et S t e$a r% :i t c h en A rt i"t
% im in g
1 .234 min0
Pre,are # .a-e c'ffee .rea-
f''% ite*" &a" ,er event 'r%er(
Inf'r* -itchen arti"t + .anquet
$aiter t' "et/u, # ,re,are c'ffee
.rea- "tati'n
Receive in"tructi'n Receive in"tructi'n
Arrange ite*" 'n ,)atter" #
.'$)" attractive)
Set/u, ta.)e" an% c'unter&"(
&refer t' event 'r%er(
Pre,are %ec'rati'n # %i",)a in -itchen
an% ,a"tr
Set/u, *i"e/en/,)ace f'r c'ffee2
tea an% "'ft %rin- "ervice
(se service elevator
Tran",'rt %ec'rati'n # %i",)a ite*" t'
.anquet f'er
Set/u, %ec'rati'n # %i",)a 'n c'ffee
.rea- c'unter" an% ta.)e"
Set/u, ,)ate"2 .'$)"2 cu,"2
g)a""e"2 f)at $are etc1
Ta-e chaffing %i"he" f'r*" t're
r''*
Set/u, f''% "tan%" an% uten"i)"
f'r each f''% ite*
P)ace the* 'nt' %e"ignate% ",ace
Set/u, a)) .everage" "'ft %rin-" #
3uice"
Fi)) $ith h't $ater
1 .54 min0 P)ace rea%/f'r/"ervice f''%
ite*" in ,a"tr
Turn 'n chaffing %i"he" &"tern' 'r
e)ectric(
1 .64 min0 Can%/'ver f''% t' .anquet Pic-/u, f''% fr'* ,a"tr (se service elevator
"ervice
P)ace a)) f''% 'n "tan%"
1 .74 min0 Set/u, a)) h't %rin-"
&c'ffee#tea#*i)-(
Re/arrange a)) f''% %i",)a an%
%ec'rati'n ,iece" arti"tica))
P)ace na*e car%" in fr'nt 'f each
f''% an% .everage ite*
1 .28 min0 Fina) chec- c'ffee .rea- "et/u,
Re * a r-0 'offee brea9 set1up to be ready 28 minutes in advance of stipulated time"
C '% e0 R 77@
A)) "ervice "taff t' re,'rt <7 *inute" ,ri'r t' gue"t arriva) Stan%/. f'r %e.riefing <7 *inute" ,ri'r t' gue"t arriva)
BANQUET SIT DO!N SER;ICE SEQUENCE / PROCEDURE
Minute" .ef're gue"t arriva)
Ba nqu et Ba nqu et
M a n a g er a n % S u, e rvi" ' r ! ai t er / ! ai t re"" / Ca" u a) S e rvice
=67077
=67077
=77077
=77077
?7077
?7077
<7077
87077
67077
Chec- a)) ta.)e "etting" are c'rrect an% c'*,)ete%
Chec- a)) ta.)e" an% chair" are a)igne% c'rrect)
Chec- a)) ta.)e *enu" are "et/u,
Chec- a)) f)'$er" an%#'r can%)e" are "et/u, Chec- a))
"tati'n"4 *i"e/en/,)ace i" rea% f'r "ervice Chec-
the .everage # .ar "et/u, an% *i"e en ,)ace
C'n%uct "ervice %e/.riefing t' A99 BANQUET SER;ERS !rite %'$n %e/.riefing inf'r*ati'n
Stan%/. at entrance 9ight 'n can%)e" &if a,,)ica.)e(
77077
!e)c'*e2 greet an% "eat ;IP gue"t" !e)c'*ing2 "eating an% greeting 'f gue"t"
Su,ervi"'r in charge 'f ;IP ta.)e t' intr'%uce hi*#her"e)f t' gue"t" .
"aing0 >D''% evening2 I a* E'hnn the *anager#"u,ervi"'r2 I $i)) .e
"erving 'ur ta.)e t'nightF>
Intr'%uce 'ur "e)f t' gue"t . "aing0 >D''% evening2 * na*e i"
Maria2 I $i)) .e "erving 'ur ta.)e t'nightF>
C'ntact $ith .anquet 'rganiGer
Unf')% na,-in" an% ,)ace 'nt' gue"t4" )a,
C'nfir* "tarting ti*e an% nu*.er 'f gue"t" $ith 'rganiGer
Serve face t'$e)
Inf'r* -itchen =A *in1 ,ri'r "ervice c'**ence*ent 'f nu*.er 'f
gue"t" an% exact ti*e 'f "ervice c'**ence*ent
Re*'ve ch', "tic- .ag"
Re*'ve na,-in ring"
Pre,are %rin- "ervice
Serve %rin-"
Ann'unce )aunch 'f f''% "ervice
Receive in"tructi'n f'r f''% "ervice c'**ence*ent
Inf'r* hea% runner f'r f''% ,ic-/u, Serve "auce" 'r a,,etiGer" &if 'n *enu(
Pic-/u, %i"he" fr'* "ervice tra"
C'))ect "ervice ",''n" 'r )a%)e" fr'* "ervice tra"
Serve fir"t %i"h&e"(
F'r fa*i) "t)e "ervice0 P)ace "ervice ",''n 'r "'u, )a%)e in"i%e the
f''% ,)atter 'r .'$)
Chec- an% *'nit'r c'rrect "ervice "equence"
Intr'%uce each %i"h "erve%0 >Thi" i" 'ur Suc-)ing Pig c'*.inati'n2
,)ea"e en3'F>
Re,eat each %i"h "ervice a" a.'ve
Change .'ne ,)ate" frequent)
Change a"htra" $henever = cigarette i" extingui"he%
Chec- a)) "ervice "taff c'*,) c'rrect) t' "ervice ,r'ce%ure"
Chec- the f''% "ervcie ",ee%
Refi)) %rin-" $henever g)a"" i" =#8 e*,t
F'r fi"h "ervice2 re*'ve fi"h .'ne"
After a)) *ain c'ur"e" are "erve%2 inquire a)) ta.)e" gue"t "ati"facti'n
F'r "he)) fi"h "ervice2 ,r'vi%e finger .'$) 'r fre"h face t'$e)
A"- gue"t0 >Excu"e *e2 i" everthing a)) right2 i" there anthing e)"e I
can %'F>
F'r a.a)'ne 'r *eat "ervice2 ,r'vi%e %inner f'r- an% -nife
Re,)ace .ig ,)atter" $ith "*a)) ,)atter"2 $hen ",ace 'n )aG "u"an i"
)i*ite%
O."erve "ervice ,r'gre"" an% %eci%e $hen fruit "ervice "tart"
Re*'ve e*,t ,)atter" . a"-ing >Excu"e *e2 *a I re*'ve thi"
%i"h2 ,)ea"eH>
Inf'r* a)) "ervice "taff f'r fruit "ervice
!hen a)) gue"t" fini"h eating2 ,re,are *i"e en ,)ace f'r fruit "ervice
Bef're fruit "ervice2 re*'ve a)) %i"he" . a"-ing 0>Excu"e *e2 I a*
g'ing t' "erve fruit" n'$2 *a I c)ear the ta.)e2 ,)ea"eH>
'omplete guest
by guest
Pre,are a "ervice tra
Re*'ve a)) "'i)e% ite*" an% ,)ace 'nt' "ervice tra
Cru*. the ta.)e an% re*'ve a)) f''% re"t" fr'* ta.)e t',
Set/u, f'r fruit "ervice f'r-2 -nife an% ,)ate
Set/u, f'r tea "ervice tea cu, an% "aucer
Pre,are gue"t .i))
P)ace ne$ t''th,ic-" f'r each gue"t
!hen 'rganiGer i" avai)a.)e2 ,re"ent .i)) f'r revie$
A"- f'r fee% .ac- an% c'**ent"
Serve fruit ,)atter
P'ur tea f'r each gue"t
Det rea% f'r ;IP ta.)e %e,arture
Pu)) chair" f'r gue"t"
Stan%. an% '."erve gue"t" # change a"htra" $henever nece""ar
!hen gue"t are rea% f'r %e,arture2 ,u)) chair f'r gue"t"
he), gue"t 'r %re"" 3ac-et" 'r c'at"
Ce), gue"t" t' %re"" 3ac-et" 'r c'at"
E"c'rt gue"t" t' e)evat'r 'r "tair/ca"e
Chec- gue"t ta.)e if there are an f'rg'tten .e)'nging"
Bi% fare$e)) fr'* 'rganiGer . "aing0 >Than- 'u f'r h')%ing 'ur
,art at 'ur h'te)1 Rea)) h',e $e can $e)c'*e 'u "''n againF>
Bi% fare$e)) t' gue"t . "aing 0>Than- 'u f'r c'*ing1 Cave a nice
eveningF>
!hen a)) gue"t )eft the ta.)e2 "tart c)earing the ta.)e
Re*ar-0 5 A)) h't f''%" *u"t .e %re""e% an% "erve% ver h't an% c'vere% $ith f''% c'ver"1
5 A)) "ervice "taff &,er*anent 'r ca"ua)( *u"t ,r'vi%e the *'"t ,r'fe""i'na) "ervice t' a)) gue"t"1
5 Ever an% each gue"t reque"t *u"t .e fu))/fi))e% right a$a2 $ith'ut an %e)a1
C'%e0 R77I
BANQUET SIT DO!N BUFF ET SER;ICE/ PROCEDURE
MIN Ba nqu et M a n a g er # S u, e rvi" ' r
=67077
Chec- a)) ta.)e "etting are c'rrect an%
c'*,)ete%
=67077
Chec- a)) ta.)e an% chair" are a)igne%
c'rrect)
==7077 Chec- a)) f)'$er" an%#'r can%)e" are "etu,
=77077
Chec- a)) .uffet ta.)e "etu, are c'rrect an%
c'*,)ete%
?7077 Chec- a)) .uffet equi,*ent are en'ugh
?7077
Chec- a)) "tati'n4" *i"e/en/,)ace i" rea% f'r
"ervice
J7077
Chec- .ar "tati'n#.ar "etu, an% *i"e/en/
,)ace
J7077 Chec- .a))r''* )ight c'n%iti'ner an% hgiene
I7077
Chec- a)) "etu, an% ,'"ter acc'r%ing gue"t
require*ent"
<7077
A)) "ervice "taff t' re,'rt <7 *inute" ,ri'r t'
gue"t arriva)
87077
C'n%uct "ervice %e/.rifing t' a)) .anquet
Ba nqu et ! ai t e r#! ai t re""#Ca" u a) S e rvice
Stan% . f'r %e.riefing <7 *in4" ,ri'r t'
gue"t arriva)
"ervice
!rite %'$n %e/.riefing inf'r*ati'n
87077 Stan%/. at entrance 9ight 'n can%)e" )i, a,,)ica.)e
77077 !e)c'*e2 greeting an% "eating 'f ;IP gue"t !e)c'*e greeting an% "eating 'f gue"t"
Su,ervi"'r in charge 'f ;IP ta.)e t' intr'%uce
hi*#her"e)f t' gue"t" . "aing 0> D''%
evening2 I a* E'hn"'n the
*anager#"u,ervi"'r2 I $i)) .e "erving 'ur
ta.)e t'nightF>
Intr'%uce 'ur"e)f t' gue"t . "aing0>
D''% evening "ir#*a%a*2 * na*e i"
Mi-e2 I $i)) .e "erving 'ur ta.)e
t'nightF4
C'ntact $ith .anquet 'rganiGer
Unf')% na,-in" an% ,)ace 'nt' gue"t4"
)a,
C'nfir* "tarting ti*e an% nu*.er 'f gue"t"
$ith 'rganiGer
Pre,are %rin- "ervice
Inf'r* -itchen =A *in4" ,ri'r "ervice
c'**encent 'f nu*.er 'f gue"t" an% exact
ti*e 'f "ervice c'**ence*ent
Serve %rin-"
Ann'unce the .uffet "tart
Receive in"tructi'n f'r f''% "ervice
c'**ence*ent
Inf'r* .uffet -ee,er "tart t' "erve Unf')% na,-in f'r gue"t" again
Refi)) %rin-" $henever g)a"" i" =#8
e*,t
!hen re*'ve e*,t ,)ate . a"-ing 0>
Excu"e *e2 *a I c)ear 'ur ,)ate"H>
Pre,are gue"t .i))
Change a"htra an% c)ear ta.)e %irt
%i"h $henever
!hen 'rganiGer i" avai)a.)e2 ,re"tent .i)) f'r
revie$
Cru*. the ta.)e an% re*'ve a)) f''%
re"t" fr'* ta.)e t',
A"- f'r fee%.ac- an% c'**ent" Setu, %e""ert f'r-#",''n f'r gue"t"
D't rea% f'r ;IP ta.)e %e,arture
Setu, c'ffee#tea cu, "ugar an% crea*
f'r gue"t
Pu)) chair f'r gue"t"
P'ur c'ffee#tea f'r gue"t"1 !henever
refi)) f'r gue"t
Ce), gue"t 'r %re"" 3ac-et" 'r c'at
Stan% . an% '."erve gue"t"#change
a"htra $henever nece""ar
E"c'rt gue"t" t' e)evat'r 'r "tair ca"e
!hen gue"t 'ne rea% f'r %e,arture1
Pu)) chair f'r gue"t"
Bi% fare$e)) fr'* 'rganiGer . "aing 0> Than-
'u f'r h')%ing 'ur ,art at 'ur h'te)2 h',e
$e can $e)c'*e 'u "'*e againF>
Ce), gue"t" t' %re"" 3ac-et" 'r c'at"
Chec- gue"t ta.)e if there are an
f'rg'tten .e)'nging"
Bi% fare$e)) t' gue"t . "aing 0> Than-
'u f'r c'*ing1 Cave a nice eveningF>
Re * a r-0
5 A)) h't f''% *u"t .e h't2 c')% *u"t .e c')%1
5 C)eaning .uffet ta.)e $henever . .uffet -ee,er1
!hen a)) gue"t )eft ta.)e2 "tarting
c)eaning the ta.)e1
5 Ever an% each gue"t reque"t *u"t .e fu)) fi))e% right a$a $ith'ut an %e)a1
C '% e0 R 7=7
Being N'tifie% t' Start
C)earing Buffet
Being N'tifie% t' Start
C)earing Buffet
BUFF ET C9 EARANCE PROCEDURE
Caf K Su, ervi"' r CafK Buff et Att en% an t :it ch en Ch ef % e Part ie St e$ar% ing Su, ervi"'r
N'tif Cu"t'*er" 'f 9a"t
Buffet Service Ca))
Further Reque"t" N' Further Reque"t"
Exten% Buffet
O,erati'n Ti*e
N'tif Other Secti'n"
T' Start C)earing
Being N'tifie% t' Start
C)earing Buffet
C)earing Uten"i)"2 P)ate"2
Di"h Car%"
C)earing F''%
Turn Off !ater2 St've"
an% P'$er
Re*'ve an% C)ean A))
C'n%i*ent"
Re"et Uten"i)"2 P)ate"2
D)a""e" f'r Next Mea)
Peri'%
Di",'"e an% St're F''%
in De"ignate%
C'ntainer" an% Area"
C)earing + C)eaning
Buffet Equi,*ent
C)ean A)) Buffet
Surface" An% F)''r
Re * a r-0 &:tend buffet operation time as long as customer's requires"
'learance to be conducted wit! a minimum of customer disturbance and interruption"
C '% e0 R 7==
Re"et Equi,*ent F'r
Next Mea) Peri'%
CCANDIND OF BONE P9 AT ES PROCEDURE
Re"t au ran t / Banqu et !ait er#!ait re""
I%entif nee% t' exchange
gue"t4" .'ne ,)ate %uring
*ea) "ervice
P)ace "ufficient a*'unt 'f .'ne ,)ate" 'nt'
"ervice tra
A,,r'ach gue"t4" ta.)e
Stan% 'n the right "i%e 'f gue"t
Apply t!e sequence by ;IP first,
ladies, ot!er guests and !ost last"
Excu"e 'ur "e)f . "aing0 >Excu"e *e2 *a
I change the ,)ate ,)ea"eH>
Re*'ve "i%e ,)ate fr'* "h'$ ,)ate ")'$)2
$ith'ut ,r'*,t *'ve*ent
P)ace "'i)e% ,)ate 'nt' "ervice tra
P)ace c)eane% ,)ate 'nt' "h'$ ,)ate
Re,eat "ervice t' a)) gue"t" at the ta.)e
Re*'ve a)) "'i)e% ,)ate" fr'* "ervice tra
an% ,)ace the* 'nt' "ervice "tati'n # runner
tra
Re,eating ,r'ce%ure unti) gue"t4" c'*,)ete%
their *ea)
If guests are in a
conversation, e:c!ange
plates slowly wit!out
disturbing
Re * a r-"0 Bone .side0 plates must be c!anged w!enever t!ere are food rests visible on t!e plate .bones, s!ells, left1overs0
<ollow sequence as follows, In principle, always c!ange in t!is sequence, ;IP guest ladies, ot!er guests and !ost last"
If t!ere are eatable items placed on t!e tray, verify wit! guest if plate can be c!anged"
C '% e0 R 7=A
Instruct to Start 'learing <unction #oom and
Assign &ac! Attendant/Support wit! Specific
%as9s
'lear %ables and Move $perating &quipment
to Stewarding Area
C9 EARANCE AFT ER BANQUET F UNCT IONS PROCEDURE
Banqu et Su, ervi"'r # Banqu et M an ag er Banqu et !ait er#!ait re"" # T rain ee St e$ar%
'lose <unction #oom *oors following
*eparture of =ast >uest
Start 'learing
)elp and Supervise 'learing $peration
#emove <lowers and Store t!em in
*esignated #efrigerated Area
+as! all Banquet $perating
&quipment
Move all A; / %ec!nical &quipment to A;
Storeroom
Prepare -ecessary Inventories
'ollect all Soiled =inens and Place t!em into
=aundry %rolley
#eturn Borrowed &quipment to
Stewarding Storeroom
Move %ables, '!airs and ot!er &quipment to
*esignated Storage Areas
Store Banquet &quipment to Banquet
*esignated Store Areas
Place all Planters Bac9 to $riginal =ocation
Inform Banquet S!ift =eader/Section
)ead w!en %as9s 'ompleted
'lear/clean Service Stations and Arrange
*rawers
#equest 'arpet/'!air S!ampooing from
)ouse ?eeping .if necessary0
)oover 'arpet
Inspect <unction #ooms for %idiness,
'leanliness or #eadiness for -e:t <unction
Ma9e Improvements if not Met wit! #equired
Standard and in Accordance to &vent $rder
Instructions
If <unction #oom is -ot In (se
for -e:t 53 )ours, ?eep #oom
All 'leared
#eset1up <unction #oom as
per &vent $rder if #oom is in
(se +it!in -e:t 53 )ours
Re * a r-"0 All function rooms must be ready at all times in impeccable conditions
for site inspections and !otel tours"
All !otel properties must be well ta9en care and !andled cautiously to avoid
damages and brea9age"
C '% e0 R767
BANQ UET FUNCTIO N FACE TO !E9 SER;ICE/PRO CEDURE
MIN Banquet Manager # "u,ervi"'r
B anquet $ aite r#$ ait re""#ca"ua) "e rvice MIN
Chec- the t'$e) if acc'r%ing the
"ervice ,r'ce%ure
Chec- the face t'$e) if c)ean n'
"tain2 n' .r'-en
Pre,are 'ne ,)a"tice" .'x f'r h't
$ater
Dee, the face t'$e) t' the .'x
A)) face t'$e) *u"t .e $et
T$i"t the face t'$e) 'ut 'f the $ater
Chec- the face t$'e) %'ne "tate%
Easy to
take for
guests
F')% face t'$e) int' $e nee% "ha,e
acc'r%ing t' 'ur "tan%ar%
The face t'$e) *u"t .e ti% ,ut in
$ar*er
Put the *a%e 'f t'$e) int' $ar*er
in 'r%er
Ceating that at )ea"t 87 *in4" t' h't
Pre,are the ,')i"hing face t'$e)
.a"-et an% t'ng"
77077 Dreeting an% "eating the gue"t" Dreeting an% "eating the gue"t" 77077
874 Ce), gue"t" "it %'$n Ce), gue"t "it %'$n 874
<A4
Chec- the "ervice ,r'ce%ure *a-e
"ure ever gue"t have 'ne
Pic- u, the h't face t'$e) int'
.a"-et
<A4
Stan% gue"t" right "i%e 'f "a0>
Excu"e *e2 here i" 'ur t'$e)
,)ea"eF>
A74
Put the h't t'$e) int' the t'$e) %i"h A74
Re*ar-0 5 Face t'$e) *u"t .e h't in $inter1 C')% in the "u**er1
Sa*e t' ever gue"t A74
C '%e0 R 78<
BANQ UET INSTA99ATIO N TUNIND O F MICRO PCO NES/PRO CEDURE
Banquet Manager an% "u,ervi"'r Engineering A; Staff
Chec- a)) "et u, "h'u)% .e c'*,)ete
C'ntact $ith A; "taff can .e arrange
*icr',h'ne" f'r functi'n
A; "taff acc'r%ing event 'r%er "et
u, *icr',n'ne"
After A; "taff fini"he% c'nnect the )ine1
Tunning *icr',h'ne
A; "taff "h'u)% .e chec- the )ine
c'nnect n' ,r'.)e*
Chec- the A; . event 'r%er reque"t
Never use your
hand knock the
mic head
Fee%.ac- inf'r*ati'n t' Banquet
*anager # "u,ervi"'r2 "et u,
a)rea% f'r >Te"ting>
Ta-e the *ic1 The *'uth )eave 8c*
",ace2 "a0> Te"ting te"ting =2628F>
A; "taff turn 'n ,'$er
Fr'* )'$ t' high1 Chec- . ever'ne1
A%3u"t*ent v')u* fr'* )'$ t'
high
Ever'ne n' ,r'.)e* t')% A; "taff1
A; "taff turn 'ff the ,'$er . A;
,r'ce%ure
If the $ire)e"" *icr',n'ne "h'u)% .e
change ne$ .atter
A)) chec-ing "h'u)% .ef're 'ne %a
R e*a r -0
5Re*e*.er% n't t' u"e 'ur han% -n'c-e% the *icr',h'ne" an% thr'$ it each 'ther1
C '%e0 R 7<6
9 ABE9 IND BUFF ET DISCES / PROCEDURE
:i t c h en Re" t a u ra n t / Ba nqu et Re" t a u ra n t / Ba nqu et
Chef Secretar Buffet Pantr Manager # Su,ervi"'r
Prepare 7 days in advance
Receive $ee-) .uffet *enu
Reque"t tran")ati'n an% ",e))ing chec-
verificati'n fr'* *anager
Ma-e ",e))ing an% tran")ati'n chec-
;erif $hich )a.e)" nee% t' .e ,rinte%
Sign 'n the *enu an% "en% t' .uffet
,antr
Cigh)ight th'"e ite*" $ith high )ight
,en
Receive in"tructi'n Sen% t' Chef Secretar f'r t,ing
Pre,are a)) )a.e)" acc'r%ing)
En"ure n' tran")ati'n an%
",e))ing *i"ta-e"
Sen% .uffet )a.e)" t' .uffet
,antr
Receive )a.e)"
Fi)) # "t're )a.e)" in a))'cate% area
$n day of buffet service
Pre,are )a.e)" acc'r%ing t' &.uffet(
*enu
Pre,are )a.e) "tan%"
Set/u, )a.e)" next t' each %i"h )ate"t 67
*inute" .ef're .uffet ',ening
;erif that a)) )a.e)" *atch c'rrect)
$ith %i"h
Manager # "u,ervi"'r t' chec- a)) )a.e)"
are c'rrect =A *inute" ,ri'r t' .uffet
',ening
Re* ar-0 Standard, All buffet dis!es will be labeled bi1lingual for every buffet"
C '% e0 R 7<A
All labels to be in impeccable conditions, no stains, no wraps, no damages and wit!out spelling mista9es"
Ta-e nece""ar acti'n" t' rectif %i"cre,ancie"
OUT9 ET / BANQUET C9 EANIND PROCEDURE
Re"t au ran t / Banqu et Su, ervi"' r C'u "e-ee, in g # PA Su, ervi"' r C'u "e-ee, in g # PA St af f
Chec- the .u"ine"" f)'$ in re"taurant # .anquet
;erif $ith .anquet # re"taurant "u,ervi"'r if
c)eaning can .e c'n%ucte%
C'nfir* $ith PA Su,ervi"'r t' "tart c)eaning In"truct PA Staff t' "tart c)eaning
Start c)eaning cu"t'*er/free re"taurant # .anquet
"ecti'n"
-ote, Advise to start cleaning sections
wit!out guests
Su,ervi"e PA "taff4" c)eaning ,r'ce"" an% f'))'$
Chec- )i"t
C)ean a)) 'ther re*aining "ecti'n"
Initia) each c'*,)ete% c)eaning ta"- 'n chec- )i"t
Inf'r*ati'n receive%
Inf'r* Re"t # Bqt Su,ervi"'r $hen c)eaning i"
c'*,)ete%
Chec- a)) "ecti'n"4# ta"-" t'gether $ith PA
"u,ervi"'r
Chec- a)) "ecti'n"#ta"-" t'gether $ith Re"taurant
# Banquet "u,ervi"'r
I%entif %i"cre,ancie"
C'ntinue c)eaning unti) c'*,)ete%
C'nfir* c'*,)eti'n
Sign the chec-)i"t 'nce a)) ta"-" have .een
c'*,)ete%
Su.*it chec- )i"t t' C'u"e :ee,ing 'ffice f'r
fi)ing
Re * a r-0 *aily outlet 1 banquet cleaning sc!edule is posted on )ouse ?eeping and $utlet's staff boards"
#estaurant 1 banquet supervisor is empowered to decide / post bone cleaning depending on business flow and guest convenience"
-ever disturb or interrupt patrons during cleaning process"
C '% e0 R7<@
BUFF ET T AB9 E T OP SET UP/ PROCEDURE
Banqu et M an ag er an % "u, ervi"' r Banqu et $ait er#$ait re""#ca"u a) "ervice
Chec- the ta.)e a)) in g''% "tati'n Set u, the ta.)e an% chair" a)ign*ent
5 The ta.)e )eg" "traight
Chec- the ta.)e c)'th n' "tain2 n' ,)eat2 n'
.rea-en
Ta.)e c)'th *u"t .e equa) "et u, 'n the ta.)e
Chec- the ta.)e t', c'rrect an% c'*,)ete The f')% in the center
5 Ever ",ace "h'u)%
.e equa))
Chec- the "tati'n *i"e/en/,)ace
One ta.)e f'r ten ,er"'n2 each "h'u)% .e
equa)
Chec- the ta.)e $are *i"e/en/,)ace U"e "ervice tr f'r "etu, ta.)e $are
5 D)a"" an% "tee)ne""
*u"t .e c)ean2 n'
.r'-en
Fir"t "et u, na,-in in the center f')% )ine 'f
the f')% )ine
The )eft i" "a)a% f'r- an% %inner f'r-
The right i" %inner -nife an% "a)a% -nife
On the t', 'f na,-in i" %e""ert ",''n an%
%e""ert f'r-
5 S,''n a)$a" ,'int
)eft f'r- ,'int right1
Againi"t the "a)a% f'r- "et u, B#B ,)ate an%
-nife
On the t', 'f %inner -nife = c* "et u, the
$ater g'.)et an% <A %egree ang)e f'r re% $ine
g)a""
Chec- the "a)t#,e,,er "ha-er i" fu)) an% c)ean
Set u, 6 "et" 'f "a)t + ,e,,er "ha-er $ith
a"htra an% t''th ,ic-e" h')%er
5 The )eft i" ,e,,er the
right i" "a)t
Chec- ta.)e "et u, c'rrect an% c'*,)ete
The )a"t i" f)'$er an% can%)e "et u, in the
ta.)e 'f center
Re * a r-0
5 F'r- an% -nife *u"t .e "traight1
5 F'r- $ith n-ife "h'u)% )earn 87 c* ea" t' ,ut %inner ,)ate"1
C '% e0 R7<?
A)) "ervice "taff t' re,'rt <7 *inute" ,ri'r t' gue"t arriva)
C'n%uct "ervice %e/.riefing t' A99 BANQUET SER;ERS
BANQUET SEAF OOD SER;ICE OPERAT ION/ PROCEDURE
Banqu et
Banqu et
Minute" .ef're gue"t arriva)
M a n a g er a n % S u, e rvi" ' r ! ai t er / ! ai t re"" / Ca" u a) S e rvice
=67077
=67077
=77077
=77077
?7077
?7077
Chec- a)) ta.)e "etting" are c'rrect an% c'*,)ete%
Chec- a)) ta.)e" an% chair" are a)igne% c'rrect)
Chec- a)) ta.)e *enu" are "et/u,
Chec- a)) f)'$er" an%#'r can%)e" are "et/u,
Chec- a)) "tati'n"4 *i"e/en/,)ace i" rea% f'r "ervice
Chec- the .everage # .ar "et/u, an% *i"e en ,)ace
@7077
<7077
87077
67077
77077
Chec- the "eaf''% c'*,arative" "ervice t'')" c)ean an% en'ugh
Stan%/. at entrance
!e)c'*e2 greet an% "eat ;IP gue"t"
Pre,are "eaf''% g' $ith c'n%i*ent" an% c'*,arative"
Stan%/. f'r %e.riefing <7 *inute" ,ri'r t' gue"t arriva)
!rite %'$n %e/.riefing inf'r*ati'n
9ight 'n can%)e" &if a,,)ica.)e(
!e)c'*ing2 "eating an% greeting 'f gue"t"
Su,ervi"'r in charge 'f ;IP ta.)e t' intr'%uce hi*#her"e)f t'
gue"t" . "aing0 >D''% evening2 I a* E'hnn the
*anager#"u,ervi"'r2 I $i)) .e "erving 'ur ta.)e t'nightF>
Intr'%uce 'ur "e)f t' gue"t . "aing0 >D''% evening2 *
na*e i" Maria2 I $i)) .e "erving 'ur ta.)e t'nightF>
C'ntact $ith .anquet 'rganiGer
Re*'ve na,-in ring"
C'nfir* "tarting ti*e an% nu*.er 'f gue"t" $ith 'rganiGer Unf')% na,-in" an% ,)ace 'nt' gue"t4" )a,
Inf'r* -itchen =A *in1 ,ri'r "ervice c'**ence*ent 'f nu*.er
'f gue"t" an% exact ti*e 'f "ervice c'**ence*ent
Serve face t'$e)
Re*'ve ch', "tic- .ag"
Pre,are %rin- "ervice
Ann'unce )aunch 'f f''% "ervice
Serve %rin-"#$hite $ine
Inf'r* hea% runner f'r f''% ,ic-/u,
Receive in"tructi'n f'r f''% "ervice c'**ence*ent
Serve "auce" 'r a,,etiGer" &if 'n *enu(
$a"a.i#"auce#c'*'n")ice" an% c'n%i*ent"
Pic-/u, %i"he" fr'* "ervice tra"
C'))ect "ervice ",''n" 'r )a%)e" fr'* "ervice tra"
Serve fir"t %i"h&e"(
Chec- an% *'nit'r c'rrect "ervice "equence"
F'r fa*i) "t)e "ervice0 P)ace "ervice ",''n 'r "'u, )a%)e
in"i%e the f''% ,)atter 'r .'$)
Intr'%uce each %i"h "erve%0 >Cere i" "har-f in $# chic-en
"'u,1 P)ea"e en3'F>
Re,eat each %i"h "ervice
a" a.'ve
Chec- a)) "ervice "taff c'*,) c'rrect) t' "ervice ,r'ce%ure"
Chec- the f''% "ervcie ",ee%
Change .'ne ,)ate" frequent)
Change a"htra" $henever = cigarette i" extingui"he%
Refi)) %rin-" $henever g)a"" i" =#8 e*,t
After a)) *ain c'ur"e" are "erve%2 inquire a)) ta.)e" gue"t
"ati"facti'n
F'r fi"h "ervice2 re*'ve fi"h .'ne"
A"- gue"t0 >Excu"e *e2 i" everthing a)) right2 i" there anthing
e)"e I can %'F>
F'r "he)) fi"h "ervice2 ,r'vi%e finger .'$) 'r fre"h face t'$e)
F'r a.a)'ne 'r *eat "ervice2 ,r'vi%e %inner f'r- an% -nife
O."erve "ervice ,r'gre"" an% %eci%e $hen fruit "ervice "tart"
Re,)ace .ig ,)atter" $ith "*a)) ,)atter"2 $hen ",ace 'n )aG
"u"an i" )i*ite%
Inf'r* a)) "ervice "taff f'r fruit "ervice
Re*'ve e*,t ,)atter" . a"-ing >Excu"e *e2 *a I re*'ve
thi" %i"h2 ,)ea"eH>
!hen a)) gue"t" fini"h eating2 ,re,are *i"e en ,)ace f'r fruit
"ervice
'omplete guest
by guest
Bef're fruit "ervice2 re*'ve a)) %i"he" . a"-ing 0>Excu"e *e2
I a* g'ing t' "erve fruit" n'$2 *a I c)ear the ta.)e2 ,)ea"eH>
Pre,are a "ervice tra
Re*'ve a)) "'i)e% ite*" an% ,)ace 'nt' "ervice tra
Cru*. the ta.)e an% re*'ve a)) f''% re"t" fr'* ta.)e t',
Serve% face t'$e) f'r %e""ert
Set/u, f'r fruit "ervice f'r-2 -nife an% ,)ate
Pre,are gue"t .i))
Set/u, f'r tea "ervice tea cu, an% "aucer
!hen 'rganiGer i" avai)a.)e2 ,re"ent .i)) f'r revie$
A"- f'r fee% .ac- an% c'**ent"
P)ace ne$ t''th,ic-" f'r each gue"t
Serve fruit ,)atter
Det rea% f'r ;IP ta.)e %e,arture
Pu)) chair" f'r gue"t"
he), gue"t 'r %re"" 3ac-et" 'r c'at"
P'ur tea f'r each gue"t
Stan%. an% '."erve gue"t" # change a"htra" $henever
nece""ar
!hen gue"t are rea% f'r %e,arture2 ,u)) chair f'r gue"t"
E"c'rt gue"t" t' e)evat'r 'r "tair/ca"e
Ce), gue"t" t' %re"" 3ac-et" 'r c'at"
Bi% fare$e)) fr'* 'rganiGer . "aing0 >Than- 'u f'r h')%ing
'ur ,art at 'ur h'te)1 Rea)) h',e $e can $e)c'*e 'u "''n
againF>
Chec- gue"t ta.)e if there are an f'rg'tten .e)'nging"
Bi% fare$e)) t' gue"t . "aing 0>Than- 'u f'r c'*ing1 Cave
a nice eveningF>
!hen a)) gue"t )eft the ta.)e2 "tart c)earing the ta.)e
Re*ar-0
5 A)) h't f''%" *u"t .e %re""e% an% "erve% ver h't an% c'vere% $ith f''% c'ver"1
5 A)) "ervice "taff &,er*anent 'r ca"ua)( *u"t ,r'vi%e the *'"t ,r'fe""i'na) "ervice t' a)) gue"t"1
5 Ever an% each gue"t reque"t *u"t .e fu))/fi))e% right a$a2 $ith'ut an %e)a1
C'%e0 R7@A
A)) "ervice "taff t' re,'rt <7 *inute" ,ri'r t' gue"t arriva)
C'n%uct "ervice %e/.riefing t' A99 BANQUET SER;ERS
BANQUET SIT DO!N INDI;IDUA9 SER;ICE / PROCEDURE
Banqu et
Banqu et
M a n a g er a n % S u, e rvi" ' r ! ai t er / ! ai t re"" / Ca" u a) S e rvice
Minute" .ef're gue"t arriva)
=67077
=67077
=77077
=77077
?7077
?7077
<7077
87077
67077
77077
Chec- a)) ta.)e "etting" are c'rrect an% c'*,)ete%
Chec- a)) ta.)e" an% chair" are a)igne% c'rrect)
Chec- a)) ta.)e *enu" are "et/u,
Chec- a)) f)'$er" an%#'r can%)e" are "et/u, Chec- a))
"tati'n"4 *i"e/en/,)ace i" rea% f'r "ervice Chec-
the .everage # .ar "et/u, an% *i"e en ,)ace
Stan%/. at entrance
!e)c'*e2 greet an% "eat ;IP gue"t"
Stan%/. f'r %e.riefing <7 *inute" ,ri'r t' gue"t arriva)
!rite %'$n %e/.riefing inf'r*ati'n
9ight 'n can%)e" &if a,,)ica.)e( !e)c'*ing2
"eating an% greeting 'f gue"t"
Su,ervi"'r in charge 'f ;IP ta.)e t' intr'%uce hi*#her"e)f t'
gue"t" . "aing0 >D''% evening2 I a* E'hnn the
*anager#"u,ervi"'r2 I $i)) .e "erving 'ur ta.)e t'nightF>
Intr'%uce 'ur "e)f t' gue"t . "aing0 >D''% evening2 *
na*e i" Maria2 I $i)) .e "erving 'ur ta.)e t'nightF>
C'ntact $ith .anquet 'rganiGer
Unf')% na,-in" an% ,)ace 'nt' gue"t4" )a,
C'nfir* "tarting ti*e an% nu*.er 'f gue"t" $ith 'rganiGer
Serve face t'$e)
Inf'r* -itchen =A *in1 ,ri'r "ervice c'**ence*ent 'f
nu*.er 'f gue"t" an% exact ti*e 'f "ervice c'**ence*ent
Re*'ve ch', "tic- .ag"
Re*'ve na,-in ring"
Pre,are %rin- "ervice
Serve %rin-"
Ann'unce )aunch 'f f''% "ervice
Inf'r* hea% runner f'r f''% ,ic-/u,
Receive in"tructi'n f'r f''% "ervice c'**ence*ent
Serve "auce" 'r a,,etiGer" &if 'n *enu(
Pic-/u, %i"he" fr'* "ervice tra"
The dish should
equal and nice. No
stain, the plate edge
must be clean.
Sh'$ the %i"h f'r gue"t an% "a 0> Cere i" 'ur LL %i"h1 Ma I
"e,arate f'r 'urH>
Ta-e the %i"h t' "ervice "tati'n
In%ivi%ua) the %i"h f'r gue"t"
Chec- an% *'nit'r c'rrect "ervice "equence"
From guest right
side of serve the
dish always.
Pre,are the ,)ate" quantit "a*e $ith the gue"t
U"e the "ervice tra "erve t' gue"t ta.)e
Chec- the f''% "ervcie ",ee%
!hen 'rganiGer i" avai)a.)e2 ,re"ent .i)) f'r revie$
Re,eat the %i"h an% "erve% t' gue"t an% "aing 0> Excu"e *e2
"ir#*a%a*1 Cere i" 'ur LL %i"h1 En3' ,)ea"eF>
Chec- a)) "ervice "taff c'*,) c'rrect) t' "ervice ,r'ce%ure"
5 Re,eat each %i"h "ervice a" a.'ve
A" a.'ve ,r'ce%ure f'r next %i"he"
F'r fi"h "ervice2 re*'ve fi"h .'ne"
After a)) *ain c'ur"e" are "erve%2 inquire a)) ta.)e" gue"t
"ati"facti'n
F'r "he)) fi"h "ervice2 ,r'vi%e finger .'$) 'r fre"h face t'$e)
A"- gue"t0 >Excu"e *e2 i" everthing a)) right2 i" there
anthing e)"e I can %'F>
F'r a.a)'ne 'r *eat "ervice2 ,r'vi%e %inner f'r- an% -nife
O."erve "ervice ,r'gre"" an% %eci%e $hen fruit "ervice "tart"
Re*'ve e*,t ,)atter" . a"-ing >Excu"e *e2 *a I re*'ve
thi" %i"h2 ,)ea"eH>
Inf'r* a)) "ervice "taff f'r fruit "ervice
!hen a)) gue"t" fini"h eating2 ,re,are *i"e en ,)ace f'r fruit
"ervice
Bef're fruit "ervice2 re*'ve a)) %i"he" . a"-ing 0>Excu"e *e2
I a* g'ing t' "erve fruit" n'$2 *a I c)ear the ta.)e2 ,)ea"eH>
'omplete
guest by
guest
Pre,are a "ervice tra
Re*'ve a)) "'i)e% ite*" an% ,)ace 'nt' "ervice tra
Cru*. the ta.)e an% re*'ve a)) f''% re"t" fr'* ta.)e t',
Set/u, f'r fruit "ervice f'r-2 -nife an% ,)ate
Set/u, f'r tea "ervice tea cu, an% "aucer
Pre,are gue"t .i))
P)ace ne$ t''th,ic-" f'r each gue"t
Serve fruit ,)atter
A"- f'r fee% .ac- an% c'**ent"
P'ur tea f'r each gue"t
Det rea% f'r ;IP ta.)e %e,arture
Pu)) chair" f'r gue"t"
he), gue"t 'r %re"" 3ac-et" 'r c'at"
Stan%. an% '."erve gue"t" # change a"htra" $henever
nece""ar
!hen gue"t are rea% f'r %e,arture2 ,u)) chair f'r gue"t"
Ce), gue"t" t' %re"" 3ac-et" 'r c'at"
E"c'rt gue"t" t' e)evat'r 'r "tair/ca"e
Chec- gue"t ta.)e if there are an f'rg'tten .e)'nging"
Bi% fare$e)) fr'* 'rganiGer . "aing0 >Than- 'u f'r h')%ing
'ur ,art at 'ur h'te)1 Rea)) h',e $e can $e)c'*e 'u "''n
Bi% fare$e)) t' gue"t . "aing 0>Than- 'u f'r c'*ing1 Cave
a nice eveningF>
!hen a)) gue"t )eft the ta.)e2 "tart c)earing the ta.)e
Re*ar-0 5 A)) h't f''%" *u"t .e %re""e% an% "erve% ver h't an% c'vere% $ith f''% c'ver"1
5 A)) "ervice "taff &,er*anent 'r ca"ua)( *u"t ,r'vi%e the *'"t ,r'fe""i'na) "ervice t' a)) gue"t"1
5 Ever an% each gue"t reque"t *u"t .e fu))/fi))e% right a$a2 $ith'ut an %e)a1
C'%e0 R7I=
=077
BANQUET ;IP INT ER;IE! SER;ICE OPERAT ION/ PROCEDURE
MIN Banqu et M an ag er # "u, ervi"' r
Ba nqu et $ai t e r#$ai t re""#ca" u a) "e rvice MIN
@7077
Chec- the ;IP r''* "et u, are c'rrect
c'*,)ete
@7077 Chec- the "'fa + tea ta.)e "et u,
A7077 Chec- the f)'$er are fre"h
A7077
Chec- the face t'$e) are ,re,are
c'*,)ete
87077
The "ervice "taff t' re,'rt 87 *in4" ,ri'r
t' gue"t arriva)
87077
C'ntact $ith 'rganiGer *a-e "ure gue"t"
"tate" ;;IP gue"t" etc1
87077 Stan% . at entrance
77077 Dreeting "eating the gue"t" Dreeting2 "eating the gue"t" 7077
Pu)) the "'fa f'r gue"t" an% he), gue"t
hung u, the c'at an% .ag
Serve the face t'$e) =077
Det rea% f'r ;IP %e,arture
A"- f'r tea#c'ffee2 'ur "aing 0>
Excu"e *e "ir#*a%a*2 $'u)% 'u )i-e a
cu, 'f c'ffee 'r teaH>
6077
Pu)) chair" f'r gue"t" U"ing the "ervice tra ta-ing f'r tea ,'t 6087
Ce), gue"t %re"" 3ac-et" 'r c'at"
Pu)) c'ffee + tea f'r gue"t an% "a 0>
En3' 'u c'ffee 'r tea2 "ir#*a%a*F>
E""'rt gue"t" t' e)evat'r 'r "tair/ca"e
Stan% . an% '."erve gue"t"#change
a"htra" $henever nece""ar
Sh'$ the gue"t t' gran% .a))r''* 'r
functi'n r''*
Refi)) the c'ffee an% tea $henever =#8
cu, e*,t
!hen gue"t are rea% f'r %e,arture1
Pu)) "'fa f'r gue"t"
Ce), gue"t t' %re"" 3ac-et" 'r c'at
Chec- gue"t ta.)e 'r "'fa if there are
an f'rgetten .e)'nging"
Sh'$ the gue"t t' gran% .a))r''* 'r
functi'n r''*
Re* ar-0 5 Dreeting gue"t" *u"t .e frien%)2 "*i)e2 -in%)1
C '% e0 R 7?6
Chec- if ,re,are en'ugh %rin-" f'r
functi'n reque"t . 'r%er
CO 9 IDAB INN C E N T RA9 P 9 A M A B E IEIND
BANQU E T BAR SE T U P / P ROC E DURE
MIN Ba nqu et M a n a g er # " u, e rvi" ' r Ba nqu et $ai t e r#$ai t re"" MIN
?7077 Chec- the ta.)e "etu, c'*,)ete
?7077 Chec- the .ar "etu, C)ean the .'tt)e 'f %rin-"
Setu, "'ft %rin- 8 in =
Setu, fr'* )eft t' right
Pre,are functi'n *i"e/en/,)ace
@7077
Chec- .ar "etu, *i"e/en/,)ace f'r
functi'n
Pre,are en'ugh 'f "ervice tra" an% c'c- tai)
na,-in"
@7077
A)) %rin-" )a.)e *u"t .e t'$ar% t' 'ut"i%e2 n'
"tain an% ",i))age
A7077
Pre,are "'*e )e*'n ")ice" f'r "'ft %rin-" <7077
Pre,are ice .ac-et an% ice t'ng" an% ice
ca.e"
87077
Mu"t .e c'unt the .'tt)e 'f %rin-" 87077
5 9eave 87 *in4"
.ef're functi'n "tart
Chec- the .ar f)'$er %ec'rati'n Setu, f)'$er %ec'rati'n
Pre,are ',ener f'r .ar "ervice
Re * a r-0 5 Chec- the .ar "etu,2 the .everage *u"t .e c)ean 2 n' "tain2 n' .r'-en2 ,re,are en'ugh ice cu.e"1
5 Ma-e "ure the .ar ta.)e c)ean an% *i"e/en/,)ace en'ugh1
C '% e0 R =78
CO 9 IDAB INN C E N T RA9 P 9 A M A B E IEIND
BANQUET INST A99 AT ION AND T UNNIND OF PROEECT OR/M OBI9 E PROCEDURE
MI- Banqu et M an ag er#Su, ervi"' r
Ba nqu et $ai t e r#$ai t re""#ca" u a) "e rvice MI-
Chec- a)) ta.)e "etu, c'*,)ete
Chec- the ,r'3ect'r tr'))e "etu, 'r n't Pre,are the ,r'3ect'r tr'))e f'r ,r'3ect'r @4,44
9eave en'ugh ",ace f'r ,r'3ect'r @4,44
Ta-e 'ut ,r'3ect'r fr'* faci)itie" ca.inet 38,44
Chec- the c'nnect ,r'ce%ure if acc'r%ing the "', C'nnect the )ine $ith ,r'3ect'r 34,44
Ma-e "ure the ,r'3ect'r i" g''% c'n%iti'n f'r u"e C'nnect the ,'$er $ith ,)ug A8,44
Chec- "taff turn 'n ,r'3ect'r ,r'ce%ure C'nnect $ith c'*,uter A4,44
Turn 'n the ,'$er B8,44
%!e electric full wor9ing"
A%3u"t*ent the ,r'3ect'r f'r c)ear ,icture B4,44
Ce), the gue"t a%3u"t*ent the ,r'3ect'r A%3u"t*ent the G''* an% f'cu" 84,44
%!e film full in screen"
Chec- the ,icture if c)ear an% )ight n'r*a) 54,44
Put the )ine in 'r%er 64,44
*on't mass toget!er"
Pre,are f'r gue"t u"e 44,44
After guest use"
Chec- "taff turn 'ff ,r'3ect'r Turn 'ff the ,r'3ect'r ,'$er
!ait the )ight 'ff an% e)ectric fan "t',
Put 'ut the ,)ug
Return the )ine .ac- t' ,r'3ect'r .ag
D'n4t f'rget the thing"
Chec- the ,r'3ect'r ta-en .ac- t' faci)itie" ca.inet Return the ,r'3ect'r t' ca.inet
9'c-e% the faci)itie" ca.inet
Fi))et 'ut the >Event rec'r%> f'r ever ti*e
Re*ar-0 5 Cafefu)) t' a%3u"t*ent the ,r'3ect'r %'n4t f'rget chec- the ,r'3ect'r "tatu"1 D'n4t f'rget the )ine"1
C '% e0 R =7I