What does business want from IT?

Services that are reliable, compliant, and cost-

effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
+etodolog,a 'onstructivista para la 'onstrucci-n de .b)etos /irtuales de 0prendi!a)e
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
2
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
+etodolog,a 'onstructivista para la 'onstrucci-n de .b)etos /irtuales de 0prendi!a)e
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
4
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
+etodolog,a 'onstructivista para la 'onstrucci-n de .b)etos /irtuales de 0prendi!a)e
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
6
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
+etodolog,a 'onstructivista para la 'onstrucci-n de .b)etos /irtuales de 0prendi!a)e
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
8
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
+etodolog,a 'onstructivista para la 'onstrucci-n de .b)etos /irtuales de 0prendi!a)e
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
10
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
+etodolog,a 'onstructivista para la 'onstrucci-n de .b)etos /irtuales de 0prendi!a)e
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
12
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
+etodolog,a 'onstructivista para la 'onstrucci-n de .b)etos /irtuales de 0prendi!a)e
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
14
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
+etodolog,a 'onstructivista para la 'onstrucci-n de .b)etos /irtuales de 0prendi!a)e
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
16
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
+etodolog,a 'onstructivista para la 'onstrucci-n de .b)etos /irtuales de 0prendi!a)e
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
18
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
+etodolog,a 'onstructivista para la 'onstrucci-n de .b)etos /irtuales de 0prendi!a)e
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
What does business want from IT? Services that are reliable, compliant, and cost-
effective and that continuously adapt to the ever-changing needs of the business. The
Plan Phase is where business and IT wor as partners to determine how IT will be
focused to deliver valuable services that enable the organi!ation to succeed. "oing that
re#uires$
%nderstanding the business strategy and re#uirements and how the current IT
services support the business.
%nderstanding what reliability means to this organi!ation and how it will be measured
and improved by reviewing and taing action where needed.
%nderstanding what policy re#uirements e&ist and how they impact the IT strategy.
Providing the financial structure to support the IT wor and drive the right decisions.
'reating an IT strategy to provide value to the business strategy and maing the
portfolio decisions that support that IT strategy.
The IT strategy is the plan that aligns the organi!ation(s ob)ectives, policies, and
procedures into a cohesive approach to deliver the desired set of services that support
the business strategy. *uality, costs, and reliability need to be balanced in order to
achieve the organi!ation(s desired outcomes. "uring the Plan Phase, IT professionals
wor with the business to align business ob)ectives and functions with IT(s capabilities
and constraints. The IT strategy is the result of this alignment and serves as a roadmap
for IT. The strategy continually evolves and improves as organi!ations improve their
optimi!ing sills and ability to adapt to business changes.
The following figure illustrates the position of the Plan Phase within the IT service
lifecycle.
20