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List

ListListe
een
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Int
IntIntroducti
roductiroduction
onon

� Part of Communication
� Hearing -a physical aspect
� Listening is an
intellectual, and emotional
process that integratesphysical, emotional and
intellectual inputsListening is a mental
process
De
DeDefi
fifinit
nitnition
ionion

Leland Brown � Listening is an


activity that can be turned on
and off consciously and
unconsciously. It starts with
the receiver�s becoming aware
that they should listen and
become attentive to what is
being said.
D
DDe
eefin
finfini
iiti
tition
onon

M.V. Rodriques � Listening


is a process of receiving,
interpreting and reacting
to the messages received
from the communication
sender
Def
DefDefi
iini
ninition
tiontion

Keith Davis � Listening


is a conscious, positive
act requiring will
power. It is not a
simple, passive
exposure to sound
Nature
NatureNature

�We spend � 60% time in


listening
�Most of us are 35 � 55%
efficient in listening
�Must have mutual
understanding foreffective communication
Prin
PrinPrinciples
ciplesciples -
--
Good L
Good LGood Listen
istenistening
inging

� Listen Patiently
� Understand the feelings
of the Speaker �
�Bhavnao Ko Samjho�
� Allow time for
discussion - feedback
Prin
PrinPrinc
ccip
ipipl
lle
ees
ss -
--
Good
GoodGood
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� Avoid cliches / jargon


� Respond to the speakers
comments
� Listener should have a
purpose for listening
� Time Differential � we speak
100 � 150 wpm. -& we think
400 � 500 wpm
Process of Li
Process of LiProcess of Listeni
stenistening
ngng

� Awareness � Speaker
should say something�new� � what the
audience does not know
New ideas, thoughts,
information, thus NEWS
Process of Li
Process of LiProcess of Listeni
stenistening
ngng

� Reception & Hearing �


listener to be attentive
and aware
� Get closer to a personwho is deaf / hard of
hearing
� Keep an open mind � notthe �I know it all�
attitude
Process of Li
Process of LiProcess of Listeni
stenistening
ngng

� Perception by thelistener � correctlyunderstanding themessage � depends on


age, maturity,
knowledge, experience,
attitude, values, etc.
� Understand the Speaker
-the feelings � Bhavana
Types of Lis
Types of LisTypes of Listenin
tenintening
gg

� Active Listening �
listening to a person
without passingjudgment
� Deliberate listening �
� Listening ByObservation � bodylanguage, smile, gestures
etc.
Types of Lis
Types of LisTypes of Listenin
tenintening
gg

� Projective Listening �
process to observe and
understand. Commonly
used in meetings and
discussions
� Marginal / Partial
Listening -
Types of Lis
Types of LisTypes of Listenin
tenintening
gg

� Passive Listening � tape


or radio
� Evaluating � takes time
to evaluate what the
Speaker is saying
� Fake
Listen
ListenListenin
ining St
g Stg Style
yleyles
ss

Re
ReResul
sulsult
tts-
s-s-sty
stystyl
lle
ee:
:: Interested in
the bottom line or result of a

message.

Re
ReRea
aaso
soson
nns
ss-st
-st-style:
yle:yle: Interested
in hearing the rationale
behind a message.

Pr
PrProce
oceocess-s
ss-sss-style
tyletyle:
:: Likes to
discuss issues in detail.
T
TTh
hhe
ee Ke
KeKeys to
ys toys to Effe
EffeEffectiv
ctivctive
ee L
LLis
isist
tte
een
nnin
ining
gg

K
KKey
eyeys to
s tos to E
EEffect
ffectffecti
iiv
vve L
e Le Li
iist
ststen
eneni
iin
nng
gg

1. Capitalize on thought
speed
2. Listen for ideas
3. Find an area of interest
4. Judge content, not
delivery
5. Hold your fire
The BadListenerThe Bad Listener
Tends to daydream

Listens for facts

Tunes out dry speakers or


subjects

Tunes out dry monotone


speakers

Gets too emotional or worked


up by something said by the
speaker and enters into an
argument

T
TThe
hehe G
GGoo
ooood
dd Liste
ListeListen
nner
erer

Stays with the speaker,


mentally summarizes the
speaker, weighs evidence, and
listens between the lines

Listens for central or overall


ideas

Listens for any useful


information

Assesses content by listening


to entire message before
making judgments

Withholds judgment until


comprehension is complete
Th
ThThe K
e Ke Keys
eyseys to E
to Eto Eff
ffffe
eec
ccti
titiv
vve
ee L
LLi
iis
sste
teten
nni
iin
nng
gg (
((c
cco
oon
nnt)
t)t)

K
KKey
eyeys to
s tos to E
EEffect
ffectffecti
iiv
vve L
e Le Li
iist
ststen
eneni
iin
nng
gg

6. Work at listening
7. Resist Distractions
8. Hear what is said
9. Challenge yourself
The BadListenerThe Bad Listener
Does not expend energy on
listening

Is easily distracted

Shuts our or denies


unfavorable information

Resists listening to
presentations of difficult
subject manner
T
TThe
hehe G
GGoo
ooood
dd Liste
ListeListen
nner
erer

Gives the speaker full


attention

Fights distractions and


concentrates on the speaker

Listens to both favorable and


unfavorable information

Treats complex presentations


as exercises for the mind

10. Use handouts, overheads,


or other visual aids
Does not take notes or pay
attention to visual aids
Takes notes as required and
uses visual aids to enhance
understanding of the
presentation
B
BBar
ararr
rri
iie
eer
rrs
ss
of
ofof

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Barri
BarriBarrier
erers
ss of Lis
of Lisof Liste
teten
nnin
ining
gg

� Wandering Mind �
� Partial Listening �
� Distraction of mind �
� Lack of motivation �
� Emotional block � beliefs,
prejudice, fear, dislike,
bias, apprehension, etc
Barri
BarriBarrier
erers
ss of Lis
of Lisof Liste
teten
nnin
ining
gg

� Taking Notes �
� Rebuttal Instinct �
something said is wrong,
and gradually results in
quarrels � arguments
� Jumbled/Mumbled Words
� Monologue � go on and on
Barri
BarriBarrier
erers
ss of Lis
of Lisof Liste
teten
nnin
ining
gg

� Selective Listening �
� Listening only for words
� False Listening
� Lack of interest
� Noise
� Poor perception /
understanding
Ba
BaBad
dd L
LLi
iist
stste
eenin
ninning
gg H
HHa
aabi
bibits
tsts

� Listening attitudes
formed in early life �
� Parents� influence
� Authoritarian Parents �
� Warm parents who listen
to you � you respond
positively
Ba
BaBad
dd L
LLi
iist
stste
eenin
ninning
gg H
HHa
aabi
bibits
tsts

� Timid nature /
submissive behaviour
� Wandering mind
� Calling the subject
�uninteresting�
Ba
BaBad
dd L
LLi
iist
stste
eenin
ninning
gg H
HHa
aabi
bibits
tsts

� Technical talk � not


interested or not
clear
� Fake listening
� �I know it All�
attitude
G
GGu
uuid
idide
eelin
linline
ees To
s Tos To
Ef
EfEffe
fefec
cct
ttiv
ivive
ee List
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Prof. C.S. Rayudu
suggests the following
techniques to
overcome poor
listening habits and to
accomplish an
effective listening and
improved listening
� Listener to maintain eye
contact
� Listeners body language � nod
your head, posture, etc
� Avoid uninterested gestures �
looking at watch, SMS, reading
paper, playing with pen /
pencil, etc.
� Ask questions � shows interest
� after the Speaker has
finished speaking
� Listen patiently �
� Avoid arguments �
� Hold your temper
� Be honest with your answers
� Listen and understand the
total meaning of the
message
� Drop personal biasness
T
TThan
hanhank
kk Y
YYo
oou
uu