Cisco Exam

Computer Information System Company
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Questions and Answers for Cisco
1.Which two file systems are available for selection during installation of Windows XP?
(Choose two.)

FAT16

FAT32

HPFS

NTFS

CDFS

2. A technician is having trouble with laptops that keep overheating. What preventive
maintenance procedure can be performed on the laptops to reduce this problem?

Regularly replace the laptop battery.

Encourage users to run the laptop from the battery more often.

Encourage users to run the laptop from the AC adapter more often.

Remove and clean the CPU.

Clean the air vents.

Replace the fan.

3. A technician wants to create a new partition on a new additional hard drive. Which
tool should be used?

Scandisk

Disk Management

Chkdsk

Defrag

Device Manager

4. ABC Inc. decided to integrate redundancy by connecting multiple hard disks to
duplicate the information they store. Which type of adapter will need to be installed on
the servers to accomplish the desired redundancy?

NIC

Wireless NIC

USB gateway

RAID adapter

multiple slave hard disk adapter

5. Where in Windows XP can the shutdown, hibernate, and standby modes be
configured?
Start > Control Panel > Power Options
Start > Control Panel > Administrative Tools
Start > Control Panel > Power Modes
Start > Control Panel > System
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6. When installing the Windows XP operating system, a technician is given a choice of file
systems to use. If security is a requirement, which file system should be chosen?

FAT32

HPFS

NFS

NTFS

7. A company uses a single computer to receive and test all Windows updates. When
the most recent update was installed, several programs failed. What is the first course
of action that a technician should attempt to remove the update?

Run a System Restore from the last restore point.

Use the Add or Remove Hardware applet in the Control Panel to remove the
update.

Restore the hard drive from the last system backup.

Use the Recovery Console to restore the operating system.

8. Which three things should be investigated first when troubleshooting a printer?
(Choose three.)

equipment power

corrupt print driver

low-ink warning

out of paper

operating system compatibility

firmware version

9. What is the purpose of an IRQ?

Perform input/output between the CPU and peripherals.

Establish peer-to-peer communication between devices and software.

Request information from the CPU.

Access the computer RAM for reading and writing.

10. What is the default subnet mask for a Class A network?

0.0.0.255

0.0.255.255

0.255.255.255

255.0.0.0

255.255.0.0

255.255.255.0
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11. What is the logical topology used for the Ethernet architecture?

bus

double ring

extended star

ring

star

12. A network administrator is troubleshooting a server that keeps crashing. While
monitoring traffic to the server, the administrator notices repeated, larger than normal
pings to the server. What is the name of this type of attack?

multi-ping attack

phishing

ping bomb

ping of death

spoofing

zombie attack

13. A user has been writing data to a USB flash memory drive. What should the user do
before removing the device?

Shut down the computer.

Click on the Safely Remove Hardware icon in the system tray then on the device.

Right-click on the drive in My Computer, then click on Remove Drive .

Remove the power to the drive.

14. Why do mobile devices such as laptop computers use specially designed CPUs?

They consume less power.

They are smaller.

They are lighter.

They require customized cooling mechanisms.

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15. Which two memory types are installed using Dual Inline Memory Module (DIMM)
slots? (Choose two.)

cache memory

DDR SDRAM

FPM DRAM

SDRAM

SRAM

16. What is the purpose of using thermal compound when installing a CPU, a heat sink,
and a fan assembly on a motherboard?

to insulate the CPU from the heat sink

to attach the heat sink firmly to the CPU

to conduct heat that is generated by the CPU to the heat sink

to ensure an electrical connection between the CPU and heat sink

17. What approach should a technician take when receiving a call from a stressed
customer?

Ask the customer to telephone back when the customer is feeling less stressed.

Ask the customer to hold, and then wait five minutes for the customer to calm down.

Try to establish a rapport with the customer.

Transfer the customer to a level-two technician who will ask the customer to explain
the problem again.

18. What approach should a technician take when receiving a call from a stressed
customer?

Ask the customer to telephone back when the customer is feeling less stressed.

Ask the customer to hold, and then wait five minutes for the customer to calm down.

Try to establish a rapport with the customer.

Transfer the customer to a level-two technician who will ask the customer to explain
the problem again

19. A supervisor received a complaint that one of the technicians was rude and
disrespectful. Which action by the technician most likely caused the customer to
complain?

The technician interrupted a number of times to ask questions.

The technician occasionally confirmed an understanding of the problem.

The customer was escalated to a level-two technician.

The technician ended the call without saying "Have a nice day".

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20. A customer needs to purchase a new power supply for a computer. What must be
considered when selecting an appropriate power supply?

The power supply converts DC to AC.

The power supply has sufficient wattage to support all components inside the
computer.

The power supply provides at least 800 V.

The power supply must have both a P-8 and P-9 connector.

21. A technician needs to purchase a new video adapter for a computer. Which factors
should be considered when selecting the adapter?

type of hard drive installed

amount of memory installed

expansion slot type

case form factor

22. What do the terms refresh rate, interlace, and aspect ratio explain?

hard drive efficiency

audio signal

scanner output

image properties of a monitor

23. A workstation is experiencing an error that is caused by suspected dirty RAM contacts.
Which two materials should be used to clean the RAM module? (Choose two.)

cotton cloth

distilled water

home vacuum cleaner

isopropyl alcohol

lint-free swab

mild cleaning solution

24. Which key or key sequence pressed during the boot process will allow a user to restart
a Windows PC using the last known good configuration?

F1

F8

F12

Alt-Z

Windows key

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25. Once a technician understands a customer complaint, it is common to ask close-ended
questions. Which question is a close-ended one?

What happened before the error occurred?

Is this the first time the error occurred?

What happened after the error occurred?

What error messages were displayed when the error occurred?

26. Which power management method offers the most power management features?

ACPI

AMP

APM

UPS

WPM

27. A user reports that a printer is printing unknown characters on documents. What is a
possible solution to this issue?

Replace the toner or ink cartridge.

Uninstall and reinstall the printer driver.

Replace the paper with some from a new ream.

Delete the print job from the queue and print again

28. A printer has a paper jam. An impatient user has sent multiple print jobs of the same
document to this printer. What can be done to remove these print jobs?

Cancel the jobs in the printer queue.

Select landscape or portrait image layout.

Set the printed image to colors or to grayscale.

Adjust the settings to match the colors on the screen to the colors on the printed sheet.

29. Which are three steps in the laser printing process? (Choose three.)

fusing

writing

skewing

spraying

transferring

sublimating

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30. Which port is used only for input?

PS/2

component

speaker

DVI

parallel

31. Employees in the financial department have reported that an unknown technician has
been asking questions about the network. Which type of attack might the employees be
observing?

phishing

social engineering

spoofing

spamming

32. When installing a service pack or security patches on an operating system, what
should be done to protect the system in the event of a faulty or aborted installation?

Create a restore point.

Check the updates for the latest ones.

Disable Automatic Updates to prevent interference with the current operation.

Test all aspects to ensure that the update is correct for the operating system

33. A newly purchased scanner is not functioning as efficiently as expected. Which step
should a technician take to improve performance?

Download drivers and utilities from a user forum on the Internet.

Download drivers and utilities from the manufacturer web site.

Reinstall the software that came with the scanner.

Buy a different scanner.

34. A network administrator has finished migrating from a peer-to-peer network to a new
client-server network configuration. What are two advantages of the new configuration?
(Choose two.)

The total cost of the new solution is considerably lower.

Data is more secure in the event of hardware failures.

Individual users are in control of their own computers and network resources.

Data resources and access are centrally controlled.

Personnel costs are lower because a dedicated network administrator is no longer
necessary
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35. What must be done before a technician cleans a very dirty LCD screen on a laptop?

Place the laptop in standby mode.

Remove the screen from the laptop.

Remove the battery.

Enable the autoclean setting in the BIOS

36. A technician has been asked to find how a hacker keeps breaking in to a computer.
Which security precaution was most likely missed when the operating system was first
installed?

A user account was not created.

The hard drive was not formatted with NTFS.

The OS product key was not entered.

A password was not assigned to the default administrator account.

37. Which steps lead to the window where the performance settings can be changed on a
Windows XP computer that is using the classic view display?

Choose Start > Control Panel > System > Advanced > Performance area. Choose
the Settings button.

Choose Start > Control Panel > System > Hardware > Device Manager > View >
Resources by type

Choose Start > Control Panel > Administrative Tools > Performance area >VMem

Choose Start > All Programs > Accessories > System Tools > System Restore

38. A technician is asked to set up one hard drive that will support two operating systems
and will store data files in three separate drive locations. Which partition settings will
support these requirements?

1 primary, 3 active, 1 extended, 2 logical

2 logical, 2 active, 3 extended


3 primary, 1 active, 2 extended

39. A student enables file sharing on a laptop so that a friend can access music files.
Which type of service is being configured?

FTP

peer-to-peer

Telnet

DHCP

DNS
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40. A small business has used a high quality configurable flatbed scanner to scan a
number of photographs to print as large posters. However, the quality of the images
printed as posters is poor. What should the user do?

Replace the flatbed scanner with an all-in-one device.

Use OCR software when scanning the photographs.

Save the scanned file in JPEG not TIFF format.

Increase the resolution of the scanner

41. Which network protocol is used to automatically assign an IP address to a computer
on a network?

FTP

DHCP

ICMP

SMTP

APIPA

42. Which network protocol is used to automatically assign an IP address to a computer
on a network?

FTP

DHCP

ICMP

SMTP

APIPA

43. What are the four layers in the TCP/IP reference model?

HTTP, TCP, IP, Ethernet

TCP, IP, Ethernet, IEEE

application, transport, internet, network access

application, presentation, session, transport

physical, data link, network, transport

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44. Refer to the exhibit. A Cisco Networking Academy instructor is trying to print a flash
graphic from the curriculum. The print job has gone into the print queue as shown. Based
on the output, what should be the next step in solving this problem?

Check the printer for status messages.

Restart the computer.

Upgrade the printer driver.

Reinstall the printer driver.

Check the printer cabling and power.

45. A technician is troubleshooting a problem where the user claims that access to the
Internet is not working, but that there was access to the Internet the day before. Upon
investigation, the technician determines that the user cannot access the network printer in
the office either. The network printer is on the same network as the computer. The
computer has 169.254.100.88 assigned as an IP address. What is the most likely
problem?

The IP address needs to be renewed.

The default gateway on the computer is incorrect.

The network interface card driver needs to be updated.

The router that connects this network to other networks is down.

46. A technician is to document the current configurations of all network devices in a
college, including those in off-site buildings. Which protocol would be best to use to
securely access the network devices?

FTP

HTTP

SSH

Telnet

47. A customer reports poor telephone communications when using a copper telephone
line that also has a DSL service. What is the most likely cause of the problem?

The DSL modem is incorrectly configured.

The DSL filter is faulty or not connected.

The HSDPA (High Speed Data Packet Access) is interfering with the telephone
operation.

The telephone does not comply with the IEEE 802.15.1 standard.

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48. What is the purpose of Windows Vista 64-bit Kernel Patch Protection?

It prevents third party drivers from modifying the operating system kernel.

It permits the 64-bit operating system to patch the operating system at a much higher
rate.

It prevents the use of additional operating system kernels from being added to Vista.

It allows the use of unsigned drivers to be used within the 64-bit Vista operating
system.

It prevents the use of 32-bit drivers with the 64-bit Visa operating system.

49. Which two file systems are available for selection during installation of Windows XP?
(Choose two.)

FAT16

FAT32

HPFS

NTFS

CDFS

50. Which three customizable properties are available when right-clicking the Windows XP
My Computer desktop icon and selecting Properties? (Choose three.)

virtual memory settings

automatic updates settings

hard drive properties

computer name

display properties

startup properties

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1, A computer user buys a low priced replacement monitor but finds that there is a lot of flicker.
The flicker makes the monitor unusable. Which characteristic of a monitor needs to be considered
to ensure flicker-free viewing?
#refresh rate

2, When analyzing a protocol used on the network, it is discovered that multicast messages are
being sent to network devices. Which class of IP addressing is being used to send these messages?
#Class D

3, A technician notices that a data floppy disk is in the floppy disk drive of a computer when it is
powered on. Which error message could this potentially cause?
#invalid system disk

4, What characterizes spoofing?
#making data appears to come from a source other than the actual source.

5, When a Windows XP computer has completed the POST for each adapter card that has a BIOS,
what is the next step during the boot sequence?
#BIOS reads the MBR.

6, When calculating the total cost of ownership of a printer it is necessary to consider the cost of
the consumables. Which two consumables are associated with an inkjet printer? (Choose two.)
#ink cartridge
#paper

7, Which protocol adds security to remote connections?
#SSH

8, What is the purpose of an IRQ?
#Request information from the CPU.

9, A wireless LAN is being deployed inside the new park ranger, one room office that is located at
the highest part of the national park. When the testing was completed, the technicians reported
that occasionally, the wireless LAN signal is affected by some type of interference. What are two
possible causes of the signal distortion? (Choose two.)
#the number of wireless devices that are used in the wireless LAN
#the large number of trees that surround the office

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10, When installing a service pack or security patches on an operating system, what should be
done to protect the system in the event of a faulty or aborted installation?
#Create a restore point.

11, A technician is asked to wire a network that supports CSMA/CD. Which architecture and
physical topology should the technician use for supporting this access control method?
#Ethernet and Star

12, What is the best way to fully ensure that data is unable to be recovered from a hard drive?
#shattering the hard drive platters with a hammer
13, A technician is asked to configure the time the system must be idle before the hard disk spins
down on all the Windows-based laptops in the company. The technician configured the power
options in Windows but it appears to have no effect. Where should the technician look to enable
power management?
# BIOS

14, A printer has a paper jam. An impatient user has sent multiple print jobs of the same
document to this printer. What can be done to remove these print jobs?
#Cancel the jobs in the printer queue.

15, ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the
information they store. Which type of adapter will need to be installed on the servers to
accomplish the desired redundancy?
#RAID adapter

16, A call center technician has asked a customer to perform a simple operation to fix a problem
on a computer. The customer seems unable to perform the task. What should the technician do?
#Determine whether the customer would prefer to receive the instructions in another form, such
as e-mailed, illustrated written instructions.

17, Which two technologies enable printers to be accessed by multiple network users? (Choose
two.)
#Wi-Fi
#Ethernet

18, A user reports that a printer is printing unknown characters on documents. What is a possible
solution to this issue?
#Uninstall and reinstall the printer driver.
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19, Which network device uses a MAC address table to segment the network?
#router

20, A technician needs to configure the hard drive on a computer so that there appears to be one
drive for the operating system and four drives for data from different applications. How can the
hard drive be configured to provide this perception?
#Create one primary partition and one logical partition with four logical drives within it.

21, A supervisor received a complaint that one of the technicians was rude and disrespectful.
Which action by the technician most likely caused the customer to complain?
#The technician interrupted a number of times to ask questions.

22, A technician is troubleshooting a user complaint that a printer is not printing a report. Which
step is one of the first that the technician should take?
#Check the Device Manager on the user computer for hardware problems.

23, Which Registry file contains information about all software that is installed on a Windows XP
computer?
#HKEY_LOCAL_MACHINE
24, A hacker is detected using commonly available wireless hacking tools to access encrypted
wireless network communication. Which resolution would prevent this action?
#Change the SSID that is being used on the wireless network.

25, Which two general precautions should be taken before replacing any non-hot-swappable
laptop component? (Choose two.)
#Disconnect the power cord.
#Remove any batteries.

26, Which power mode should be used by a laptop so that all the data is saved, all the applications
the user was working on are left open, and there is no power used by the laptop?
#Hibernate

27, What is the purpose of SCSI and RAID adapters?
#to connect storage devices such as hard disk drives to a PC

28, Which network protocol is used to automatically assign an IP address to a computer on a
network?
#DHCP
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29, A customer used the convert.exe utility to take advantage of NTFS security features. The
customer later discovered that the application on the computer can only read FAT32 files. After
the hard drive was formatted back to FAT32, the customer noticed all of the data files are missing.
What should the customer do next?
#Restore the data files that were backed up in preparation for the conversion.

30, Which two components normally require a laptop to be powered down and the battery
removed before removing the components? (Choose two.)
#internal hard drive
#RAM

31, A customer reports that after using a computer for over a year, the computer now takes more
time to access the files. Which management tool can be used first, before any other complex
procedure?
#defrag

32, A customer needs to purchase a new power supply for a computer. What must be considered
when selecting an appropriate power supply?
#The power supply has sufficient wattage to support all components inside the computer.

33, What is a benefit of using the USB or FireWire ports to connect peripherals to a laptop?
#The peripherals can be plugged in and out without turning the laptop off.

34, A small business has used a high quality configurable flatbed scanner to scan a number of
photographs to print as large posters. However, the quality of the images printed as posters is
poor. What should the user do?
#Increase the resolution of the scanner.

35, A user has been writing data to a USB flash memory drive. What should the user do before
removing the device?
#Click on the Safely Remove Hardware icon in the system tray then on the device.

36, A technician installed a network adapter in a computer and wants to test network
connectivity. The ping command can only receive a response from local workstations. What could
be causing the problem?
#The default gateway is not set.

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37, A technician is explaining the differences between inkjet printers and laser printers to a
customer. Which two comparisons should the technician make? (Choose two.)
#Inkjet printers are less expensive than laser printers.
#The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the
paper after printing.

38, A network administrator is troubleshooting a server that keeps crashing. While monitoring
traffic to the server, the administrator notices repeated, larger than normal pings to the server.
What is the name of this type of attack?
#ping of death

39, A technician wants to create a new partition on a new additional hard drive. Which tool should
be used?
#Disk Management

40, Which two quick solutions are commonly recommended when a technician is troubleshooting
a laptop? (Choose two.)
#Reboot the laptop.
#Disconnect the peripherals.

41, A company uses a single computer to receive and test all Windows updates. When the most
recent update was installed, several programs failed. What is the first course of action that a
technician should attempt to remove the update?
#Run a System Restore from the last restore point.

42, A mobile training room uses a generator to power the PCs, servers, and printers. The company
that runs the room upgraded the equipment but then found that when all the devices are
powered up they become unreliable, with some PCs shutting down. What may cause this power
problem?
#The power consumption of all devices is too much for the electrical circuit that is provided.

43, When installing the Windows XP operating system, a technician is given a choice of file
#NTFS

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44, A technician has replaced a failing floppy drive. While testing the new drive, the technician
notices that the floppy drive light remains lit constantly. What is most likely the cause of the
problem?
#The ribbon cable is installed incorrectly.

45, Which two types of connectors can be found on DVI cables? (Choose two.)

46, Which Windows tool should be run before upgrading the operating system?
#Ntbackup

47, The technician has been asked to upgrade the printer driver for an old printer. What is the best
source for a new driver?
#manufacturer's website

48, Where can a user change the idle time after which a laptop will switch to standby mode?
#Left-click Start > Control Panel > Power Options, then click the Power Schemes tab.

49, A home computer owner has a PC system that runs Windows XP. For security reasons the
owner has been using a limited local user account for a number of years. The owner wishes to
install a new piece of software, but the user account does not have the necessary permissions.
Which type of account does the owner need to use to install the new software?
#administrator

50, A student enables file sharing on a laptop so that a friend can access music files. Which type of
service is being configured?
#peer-to-peer

51, What do the terms refresh rate, interlace, and aspect ratio explain?
#image properties of a monitor

52, A technician wishes to boot a computer using a CD-ROM that contains a limited operating
system and diagnostic utilities. Where would the technician set the boot order for the PC?
#BIOS

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FormB-1a
1). 6.2.1 Describe the components found on the outside of the laptop

Refer to the exhibit. Which two port types are shown in the graphic? (Choose two.)

modem

network

parallel

serial

USB

2). 6.3.4 Compare and contrast desktop and laptop expansion capabilities

Which two interface types make it possible to attach different external components to laptops
and desktops without powering the computer off? (Choose two.)

ExpressCard

FireWire

ISA

PCI

PCMCIA

USB

3). 6.4.1 Describe how to configure power settings

Where in Windows XP can the shutdown, hibernate, and standby modes be configured?

Start > Control Panel > Power Options

Start > Control Panel > Administrative Tools

Start > Control Panel > Power Modes

Start > Control Panel > System

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4). 6.4.2 Describe the safe installation and removal of laptop components

Which power mode (way) should be used by a laptop so that all the data is saved, all the
applications the user was working on are left open, and there is no power used by the laptop?

Hibernate

Suspend

Left on with no power mode

Soft shutdown

5). 6.6.2 Identify optimal operating environments

A technician is having trouble with laptops that keep overheating. What preventive maintenance
procedure can be performed on the laptops to reduce this problem?

Regularly replace the laptop battery.

Encourage users to run the laptop from the battery more often.

Encourage users to run the laptop from the AC adapter more often.

Remove and clean the CPU.

Clean the air vents .

Replace the fan.

6). 9.2.7 Explain TCP/IP attacks

What characterizes spoofing?

Making data appear to come from a source other than the actual source.

Sending abnormally large amounts of data to a remote server to prevent user access to the
server services.

Intercepting or inserting false information in traffic between two hosts.

Sending bulk e-mail to individuals, lists, or domains intending to prevent users from
accessing e-mail.

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7). 2.2.2 Identify software tools and their purpose

A technician wants to create a new partition on a new additional hard drive. Which tool should
be used?

Scandisk

Disk Management

Chkdsk

Defrag

Device Manager

8). 1.4.5 Identify the names, purposes, and characteristics of adapter cards

ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the
information they store. Which type of adapter will need to be installed on the servers to
accomplish the desired redundancy?

NIC

Wireless NIC

USB gateway

RAID adapter

multiple slave hard disk adapter

9). 5.5.3 Explore administrative tools

A technician has installed a new sound card in a PC but it is not operating correctly. Where
should the technician look to investigate driver problems?

Computer Management

Device Manager

My Computer

System Tools

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10). 5.5.5 Describe upgrading an operating system

Which Windows tool should be run before upgrading the operating system?

Convert

Fdisk

Msconfig

Ntbackup

11). 5.4.2 Prepare hard drive

When installing the Windows XP operating system, a technician is given a choice of file

FAT32

HPFS

NFS

NTFS

12). 5.6.2 Schedule a task

A company uses a single computer to receive and test all Windows updates. When the most
recent update was installed, several programs failed. What is the first course of action that a
technician should attempt to remove the update?

Run a System Restore from the last restore point.

Use the Add or Remove Hardware applet in the Control Panel to remove the update.

Restore the hard drive from the last system backup.

Use the Recovery Console to restore the operating system.

13). 8.9.2 Attach computer to existing network

A computer can access devices on the same network but can not access devices on other
networks. What is the probable cause of this problem?

The cable is not connected properly to the NIC.

The computer has an invalid IP address.

The computer has an incorrect subnet mask.

The computer has an invalid default gateway
address.

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14). 7.2.3 Describe how to install and update the device driver, firmware, and RAM

The technician has been asked to upgrade the printer driver for an old printer. What is the best
source for a new driver?

manufacturer's website

Microsoft Update website

printer installation disk

Windows Device Manager

Windows hardware profiles

15). 3.9.2 Describe BIOS setup

A technician wishes to boot a computer using a CD-ROM that contains a limited operating
system and diagnostic utilities. Where would the technician set the boot order
for the PC?

My Computer

Control Panel

Device Manager

BIOS

Start Menu

16). 3.7.2 Connect the data cables

A technician has replaced a failing floppy drive. While testing the new drive, the technician
notices that the floppy drive light remains lit constantly. What is most likely the cause of the
problem?

The new floppy drive is faulty.

The ribbon cable is installed incorrectly.

The jumper settings are set incorrectly for the floppy drive.

The floppy drive has been disabled in the BIOS.

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17). 10.2.3 Focus the customer on the problem during the call

A customer is upset and wants to speak to a specific technician to resolve a problem
immediately. The requested technician is away from the office for the next hour. What is the
best way to handle this call?

Refer the angry customer to a supervisor.

Advise the customer that the requested technician is out of the office and insist on trying to
resolve the problem.

Make an offer to help the customer immediately, and advise the customer that otherwise the
requested technician will call the customer back within two hours.

Ignore the request for the specific technician by walking through a step-by-step process
with the customer in an attempt to refocus the customer and solve the problem.

18). 8.3.3 Define DHCP

Which protocol dynamically assigns IP addresses to network devices?

DHCP

DNS

ICMP

RARP

TCP

19). 1.5 Identify the names, purposes, and characteristics of ports and cables

Which type of cable standard uses a 9-pin connector and supports data rates in excess of 800
Mbps?

DB-9

DB-25

IEEE 1284

IEEE 1394a

IEEE 1394b

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20). 1.8 Explain system resources and their purposes

What is the purpose of an IRQ?

Perform input/output between the CPU and peripherals.

Establish peer-to-peer communication between devices and software.

Request information from the CPU.

Access the computer RAM for reading and writing.

21). 5.4.7 Identify the boot sequence files and Registry files

When a Windows XP computer has completed the POST for each adapter card that has a BIOS,
what is the next step during the boot sequence?

BIOS reads the MBR.

NTDETECT.COM is used to detect any installed hardware.

NTDLR reads the registry files.

The WINLOGON.EXE program is started.

22). 8.1.2 Explain the benefits of networking

Which three benefits are gained by networking computers? (Choose three.)

decreased need of personal training

fewer s needed

decreased computer-to-user ratio

lower cost licensing

increased user specialization

increased communication capabilities

23). 8.3.4 Describe Internet protocols and applications

Which protocol adds security to remote connections?

FTP

HTTP

NetBEUI

POP

SSH
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24). 8.4.1 Identify names, purposes, and characteristics of network devices

Which network device uses a MAC address table to segment the network?

concentrator

hub

PBX

router

switch

25). 9.2.4 Explain Denial of Service

A network administrator is troubleshooting a server that keeps crashing. While monitoring
traffic to the server, the administrator notices repeated, larger than normal pings to the server.
What is the name of this type of attack?

multi-ping attack

phishing

ping bomb

ping of death

spoofing

zombie attack

26). 6.4.2 Describe the safe installation and removal of laptop components

A user has been writing data to a USB flash memory drive. What should the user do before
removing the device?

Shut down the computer.

Click on the Safely Remove Hardware icon in the system tray then on the device.

Right-click on the drive in My Computer, then click on Remove Drive .

Remove the power to the drive.

Page | 26

28). 7.1.1 Describe characteristics and capabilities of printers

When calculating the total cost of ownership of a printer it is necessary to consider the cost of
the consumables. Which two consumables are associated with an inkjet printer? (Choose two.)

drum

ink cartridge

ink ribbon

paper

toner

29). 3.3.1 Install a CPU and a heat sink/fan assembly

What are three important considerations when installing a CPU on a motherboard? (Choose
three.)

Antistatic precautions are taken.

The CPU is correctly aligned and placed in the socket.

The CPU contacts are first cleaned with isopropyl alcohol.

The CPU heat sink and fan assembly are correctly installed.

The CMOS EPROM battery is removed prior to installing the CPU.

Maximum insertion force is applied to the load lever so the CPU is locked in place.

30). 10.2.1 Determine the computer problem of the customer

A supervisor received a complaint that one of the technicians was rude and disrespectful. Which
action by the technician most likely caused the customer to complain?

The technician interrupted a number of times to ask questions.

The technician occasionally confirmed an understanding of the problem.

The customer was escalated to a level-two technician.

The technician ended the call without saying "Have a nice day".

Page | 27

31). 1.3.2 Describe power supplies

A customer needs to purchase a new power supply for a computer. What must be considered
when selecting an appropriate power supply?

The power supply converts DC to AC.

The power supply has sufficient wattage to support all components inside the computer.

The power supply provides at least 800 V.

The power supply must have both a P-8 and P-9 connector.

32). 1.4.2 Identify the names, purposes, and characteristics of CPUs

Which motherboard feature controls the amount of data that a CPU transfers at one time?

pin grid array

front side bus

MMX instructions

read-only memory

33). 1.4.5 Identify the names, purposes, and characteristics of adapter cards

A technician needs to purchase a new video adapter for a computer. Which factors should be
considered when selecting the adapter?

type of hard drive installed

amount of memory installed

expansion slot type

case form factor

Page | 28

34). 2.2.2 Identify software tools and their purpose

A technician needs to free some hard disk space in a computer. Which management tool can
help find files that can be safely deleted?

chkdsk

defrag

disk cleanup

disk management

fdisk

scandisk

35). 2.3.1 Demonstrate proper use of an antistatic wrist strap

What is the purpose of wearing an antistatic wrist strap?

to reduce the electrical charge to a harmless level in a monitor

to protect the user from any harmful electrical discharge

to equalize the electrical charge between the user and the equipment

to monitor the electrical charge that is generated between the user and the equipment

36). 10.2.2 Display professional behavior with the customer

A call center technician is on a call with a customer when a colleague indicates that there is
something to discuss. What should the technician do?

Interrupt the customer and ask whether the customer would mind going on hold for a few
minutes.

Tell the customer that the call will be put on hold for a few minutes.

Signal to the colleague to wait.

Mute the line to the customer while discussing the issue with the colleague.

Page | 29

37). 6.3.4 Compare and contrast desktop and laptop expansion capabilities

Which two ports on a laptop allow connection or removal of external devices, such as hard
drives or printers, without powering off the computer? (Choose two.)

DVI

FireWire

serial

USB

VGA

38). 7.6.2 Identify common problems and solutions

A printer has a paper jam. An impatient user has sent multiple print jobs of the same document
to this printer. What can be done to remove these print jobs?

Cancel the jobs in the printer queue.

Select landscape or portrait image layout.

Set the printed image to colors or to grayscale.

Adjust the settings to match the colors on the screen to the colors on the printed sheet.

39). 7.1.4 Describe impact printers

A tire store needs to print customer invoices using carbon copy paper so that both the store and
the customer have a copy. What is the best printer solution?

dye-sublimation printer

inkjet printer

thermal printer

impact printer

Page | 30

40). 7.1.3 Describe laser printers

Which are three steps in the laser printing process? (Choose three.)

fusing

writing

skewing

spraying

transferring

sublimating

41). 6.4.1 Describe how to configure power settings

A home computer user is trying to customize the power management on a computer using
Windows XP. However, the custom configuration is unsuccessful. What task must be
completed to enable power management to be configured?

ACPI power management must be enabled in the BIOS using Administrative Tools in the
Windows Control Panel.

APM power management mode must be configured in the BIOS before ACPI can be used
to enable power management.

APM power management mode must be configured in the BIOS so that Windows XP can
be used to enable power management.

ACPI power management mode must be enabled in the BIOS before Windows XP can be
used to configure power management.

42). 9.2.3 Define adware, spyware, and grayware

An employee is receiving e-mail from unknown banks asking for username and password
information. Which type of security attack is the employee experiencing?

adware

phishing

Trojan horse

virus

worm

Page | 31

43). 9.4.2 Explain how to install operating system service packs and security patches

When installing a service pack or security patches on an operating system, what should be done
to protect the system in the event of a faulty or aborted installation?

Create a restore point.

Check the updates for the latest ones.

Disable Automatic Updates to prevent interference with the current operation.

Test all aspects to ensure that the update is correct for the operating system.

44). 5.6.2 Schedule a task

A user believes that a data file on a Windows XP computer has been corrupted. Which utility
can provide the best information about the data file?

Defrag

CHKDSK

MSCONFIG

REGEDIT.EXE

45). 5.4.1 Identify hard drive setup procedures

A technician is asked to set up one hard drive that will support two operating systems and will
store data files in three separate drive locations. Which partition settings will support these
requirements?


2 logical, 2 active, 3 extended


3 primary, 1 active, 2 extended

Page | 32

46). 8.2.4 Explain peer-to-peer networks

A student enables file sharing on a laptop so that a friend can access music files. Which type of
service is being configured?

FTP

peer-to-peer

Telnet

DHCP

DNS

47) .5.5.4 Install, navigate, and uninstall an application

All default Windows XP tools and utilities are installed on a computer. The technician
discovered that a few other Windows components are still needed. Which procedure can
accomplish this task?

Press Ctrl-Alt-Del. Choose Task Manager > Performance > Add/Remove Windows
Components

Open the Windows XP CD. Locate the Windows Components folder. Right click on
Component. Choose Install.

Right click on the Desk Top. Choose Properties > Settings > Add/Remove Windows
Components

Choose Start > Control Panel > Add Remove Programs > Add/Remove Windows
Components

48). 7.3.1 Describe scanner types, resolution, and interfaces

A small business has used a high quality configurable flatbed scanner to scan a number of
photographs to print as large posters. However, the quality of the images printed as posters is
poor. What should the user do?

Replace the flatbed scanner with an all-in-one device.

Use OCR software when scanning the photographs.

Save the scanned file in JPEG not TIFF format.

Increase the resolution of the scanner.

Page | 33

49). 5.4.4 Create accounts

A home computer owner has a PC system that runs Windows XP. For security reasons the
owner has been using a limited local user account for a number of years. The owner wishes to
install a new piece of software, but the user account does not have the necessary permissions.
Which type of account does the owner need to use to install the new software?

server

administrator

root

unlimited

50). 7.1.3 Describe laser printers

A technician is explaining the differences between inkjet printers and laser printers to a
customer. Which two comparisons should the technician make? (Choose two.)

Inkjet printers are less expensive than laser printers.

A laser printer is significantly slower than an inkjet printer.

Both laser and inkjet printers produce poor quality images.

The laser printer output is dry after printing, but an inkjet printer may still have wet ink on
the paper after printing.

Inkjet printers use plain paper to make economical prints, but laser printers require more
expensive thermal paper.

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