Six Sigma Toolkit Second Edition

Toolkit Roadmap:
The Art of Service Pty Ltd 2013
All of the information in this document is subject to coyri!ht" #o art of this tool$it may in any form or by any means
%&hether electronic or mechanical or other&ise' be coied( reroduced( transmitted or rovided to any other erson
&ithout the rior &ritten ermission of The Art of Service Pty Ltd( &ho o&ns the coyri!ht")
The Art of Service 2013 Pa!e 1
Six Sigma
Second Edition
Six Sigma Toolkit Second Edition
1 Introduction
*any or!ani+ations are loo$in! to imlement Si, Si!ma as a &ay to imrove the
structure and -uality of the business"
This document describes the contents of the Si, Si!ma Tool$it"
The Tool$it is desi!ned to ans&er a lot of the -uestions about Si, Si!ma( as &ell as
rovide you &ith useful !uides( temlates and essential( but simle assessments"
The suortin! documents and assessments &ill hel you identify the areas &ithin
your or!ani+ation that re-uire the most activity in terms of chan!e and imrovement"
Presentations can be used to educate or be used as the basis for mana!ement
resentations or &hen ma$in! business cases for Si, Si!ma imlementation"
The additional information &ill enable you to imrove your or!ani+ation.s
methodolo!y $no&led!e base"
The tool$it serves to act as a startin! oint" /t &ill !ive you a clear ath to travel" /t is
desi!ned to be a valuable source of information and activities"
The Si, Si!ma Tool$it0
1lo&s lo!ically"
/s scalable"
Provides resentations( temlates and documents"
Saves you time"
The Art of Service 2013 Pa!e 2
Six Sigma Toolkit Second Edition
Step 1
Start by revie&in! the Po&erPoint resentations in the follo&in! order0
1" Six Sigma Introduction Presentation" This resentation !ives an
introduction to the tool$it"
2" Introduction to Six Sigma Presentation 2 rovides an overvie& of
Si, Si!ma"
3" Six Sigma Workshop Presentation 3 is desi!ned to be a fully
adatable temlate used on secific roject initiatives usin! Si,
Si!ma"
These resentations &ill !ive you a !ood $no&led!e and understandin! of
all the terms( activities( and concets re-uired &ithin Si, Si!ma" They can
also be used as the basis for mana!ement resentations or &hen ma$in! a
formal business case for Si, Si!ma imlementation" *a$e sure you ay
close attention to the notes a!es( as &ell as the slides( as references to
further documents and resources are hi!hli!hted here"
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Six Sigma Toolkit Second Edition
Step 2
/f you did not loo$ at the suortin! documents and resources &hen
romted durin! the Po&erPoint resentations( do this no&"
2elo& is an itemi+ed list of the additional information( suortin!
documents( assessments( and resources for easy reference" 3ou can use
these documents and resources &ithin your o&n or!ani+ation or as a
temlate to hel you in reare your o&n beso$e documentation"
Six Sigma:
1. uilding a Six Sigma !rgani"ation
2. usiness #usti$ication Template
%. &ommunication Plan
'. ITI() Process *ssessment
+. ,aturit- Score
.. !/0ecti1es and 2oals Six Sigma
3. Policies !/0ecti1es Scope Six Sigma
4. 5e$ining Re6uirements
7. Perspecti1es on Re6uirements
18. Process ,apping
11. Short !1er1ie9 o$ Six Sigma
12. Principles o$ 5ata &ollection
1%. Principles o$ 5escripti1e *nal-sis
1'. Principles o$ :ariation *nal-sis
1+. Simple Six Sigma &alculator
1.. Principles o$ Root &ause *nal-sis
13. Techni6ue Templates:
+ Wh-s
Pareto &harts
;ish/one 5iagrams
&<E ,atrix
Strati$ied 5ata &hart
Scatter Plots
=-pothetical Testing
Regression *nal-sis
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Six Sigma Toolkit Second Edition
14. Six Sigma ;act Sheet
The Art of Service 2013 Pa!e 5