EasyAccess Business Solutions Inc.

Notifications Worksheet
Review Information
Your Name:

Date:

Notification Configuration
Please Check the box for which notifications you would like to configure

Incident Management
Requester

Assignee

Assigned
Group

Manager

Other ________

Assigned
Group

Manager

Other________

Initial Incident Submission

When Incident is Assigned/Re-Assigned
When Worklog is updated
When Incident is Resolved
When Incident is Closed
When Incident is High Priority
Other______________________________
Other______________________________
Other______________________________
Other______________________________

Problem Management
Requester

Assignee

Initial Problem Submission

When Problem Is Assigned
When Problem Worklog is updated
When Problem has Workaround
When Problem has Resolution
When Problem is Closed
Other______________________________
Other______________________________

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Known Error
Vendor

Assignee

Assigned
Group

Manager

Group

Other________

Assigned
Group

Manager

Other________

Assigned
Group

Manager

Other________

Other________

Initial Known Error Creation

When Known Error is Assigned
When Known Error is Resolved
When Known Error is Closed
Other______________________________
Other______________________________
Other______________________________

Knowledgebase
Owner

Owners
Manager

Initial Knowledgebase Creation

Knowledgebase Change of Status
Other______________________________
Other______________________________
Other______________________________

Change Management
Requester

Assignee

Initial Change Request Creation

Change Request is Assigned/ReAssigned
Change Request is Updated
Change Task Requests are Completed
Change Request is Approved
Change Request is Closed
Other______________________________
Other______________________________
Other______________________________

Task Management
Requester

Assignee

Initial Task Request Creation

Task Request is Assigned/Re-Assigned
Task Request is Closed
Other______________________________
Other______________________________
Other______________________________

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Approvals
Approver

Approval Group

Approval
Manager

Record
Assignee

Assignee
Manager

Other ________

Assigned
Group

Manager

Other ________

Assigned
Group

Manager

Other ________

Other________

Approval is Created
Approval Is Awaiting Approval
Approval is Approved
Approval is Rejected
Other______________________________
Other______________________________

Asset Management
Assignee

Assignee
Group

Initial Asset Submission

When Asset is Assigned/Re-Assigned
When Asset is updated
When Asset is Down
When Asset is In Service
When Asset is to be Audited
Other______________________________
Other______________________________
Other______________________________
Other______________________________

Component Management
Requester

Assignee

Initial Component Submission

When Component is Assigned/Re-Assigned
When Component is updated
When Component is Resolved
When Component is Closed
When Component is High Priority
Other______________________________
Other______________________________
Other______________________________
Other______________________________

Software Management
Requester

Assignee

Initial Software Submission

When Software is Assigned/Re-Assigned
When Software License is Assigned

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When Software Licenses are all Assigned

Other______________________________
Other______________________________
Other______________________________
Other______________________________

Project Management
Owner

Manager

Project Players

Steering
Committee

Other ________

Assigned
Group

Manager

Other________

Initial Project Submission

When Project Status changes
When Project is updated
When Project is Late
When Project is Started
When Project is Completed
Other______________________________
Other______________________________
Other______________________________
Other______________________________

Time Management
Assignee

If Reported Hours is missing

If Reported Hours is greater than XX hours
If Reported Hours are vacation
Other______________________________
Other______________________________
Other______________________________

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