Joseph Bahnam

197 8th Street, #229 Flagship Wharf

Charlestown, MA 02129
617.823.8090 // josephbahnam@gmail.com

Summary Articulate, senior executive with proven success in formulating and implementing
international business development service/sales models, driving key marketing
programs and solidifying client partnerships. Creative strategic thinker identifying
opportunities for process improvements and marketing initiatives collaborating
with senior management across the organization to solve problems, build
relationships, and maximize operating and revenue target results for the firm.

Key Competencies:
 Business analysis & strategy  Organization TCO initiatives
 Client relations/satisfaction and alignments
 Organizational mission & PR  KPI Performance Measurement
 Communication sales  Vendor Sourcing and
strategies Integration
 Sales & Business  Operational plan
Development implementation

Experience Bahnam Coaching & Consulting Nov 08 – present

Providing leadership to guide senior management responsible for specific
strategic initiatives, organizational restructuring or engagements focusing on
service quality improvements, cost efficiency and customer satisfaction.
President
 Launched consulting firm to assist small businesses to remain solvent as a direct
result of the economic collapse in 2008.
 Concentration overview of IT vendor landscapes focusing on niche market
segmentation and profitability sustenance.
 Functional outsourcing, training programs and TQM.

GSX Groupware Solutions, Inc. Oct 07 – Nov 08

IBM & RIM partner – Swiss based world leader provider of software solutions that
proactively monitor messaging servers from a single user interface, headquartered in Zurich.
Director of the Americas, Sales and Business Development
 Served as senior management team member charged with development,
communication, and implementation of business and operating plans.
 Led strategic business and marketing operations for the North America division
for a global software firm totaling $12M in annual sales.
 Closed over $1M in new sales for the firm in 2008, resulting in a 10% growth.
 Established a 95% renewal rate in 2008 translating to $300+k in sales.
 Managed strategic accounts including; Blue Cross Blue Shield, Canon, Ontario
Teacher’s Pension Plan, and Houghton Mifflin.
 Formulated new US channels with key new premier resellers (i.e. IBM, RIM).
 Led enterprise software asset management to define licensing workflow,
recommended a governance strategy, and prepared business cases and cost
benefit analyses to executive board in Switzerland.
 Develop and distribute reporting models, key performance indicators (KPI), and
critical metrics for significant spending and revenue categories.
 Directly responsible for GSX’s organizational brand and value proposition in the
Unites States and North America by developing and implementing the
organization’s vision, mission, operating principles, and key initiatives.
Joseph Bahnam
197 8th Street, #229 Flagship Wharf
Charlestown, MA 02129
617.823.8090 // josephbahnam@gmail.com

Experience XOsoft Inc. Jun 05 – Sep 07

(cont’d.) Provider of ‘high availability’ disaster recovery software solutions – ensuring
critical business systems, applications and data are available in real time, even in
the face of planned and unplanned outages. Acquired by Computer Associates,
Inc. in 2007.
Manager of Regional Accounts
(includes; Western Europe, Middle East and West Coast U.S.)
 Directed and trained a team responsible for all targeted regional client pricing and
regional expansion by procurement of strategic partners.
 Growth and development of securing new customized solutions for regional
territories. Collaborative interaction with existing and new customers by
understanding respective business models and architecting subsequent customized
solutions for each customer.
 Evaluated business plans and contract proposals as a business partner and
ensured profitability, availability of resources, protection of corporate assets, and
limitation of liability to customers.
 Developed corporate business plans and strategies as part of the senior
management team.
 Increased revenues through activity based costing (ABC) and preserved revenue
stream.

Insulated Solutions, Inc. May 01 – Jun 05

Transportation management solutions provider
Sales & Business Development Manager
 Evaluated potential purchases of competitors through financial analyses and
physical review of inventory and financial statements at competitor locations.
 Developed the company’s first pipeline of prospects after initial product launch.
 85% success rate of accomplished sales closings within 6 months or less.
 Developed and collaborated with technical engineering team to design technical
specifications and launch new product.

Activeworlds, Inc. Aug 00 – May 01

Venture-funded developer of 3D software for online ecommerce websites.
Sales & Business Development Manager
 Constructed sales plans, weekly forecasts, implementation timelines, ROI
calculators for clients and prospects, and all client proposals. Achieved 110% of
goal in 2000.
 Partnered with the CFO to establish corporate strategic plans and objectives,
resulting in the creation of 10 new strategic partnerships.

Other Sales Lead Development – Market One Associates, Inc. Sep 98 – Aug 00
Professional Project Manager – Noranda Property Development, Inc. Jul 96 – Sep 98
Experience
Senior Global Cash Manager – Mellon Bank Aug 92 – Jul 96

Education Master’s of Science in Business, Boston University Sep 94

BS, Interdisciplinary Studies, Boston University Sep 91
Joseph Bahnam
197 8th Street, #229 Flagship Wharf
Charlestown, MA 02129
617.823.8090 // josephbahnam@gmail.com

 Fluent in French and Arabic