Jerry K J

Tel: +91 9892363427 / E-mail:jerrykj@ymail.com

Professional Synopsis

• Currently with Asmacs Systems and Solutions Pvt. Ltd. as Customer Support Engineer.
• Skilled in troubleshooting & problem resolution; adherence to work order specifications and
equipment maintenance.
• Managing escalated problems/issues and ensuring client deliverables and service level
agreements are met.
• Experienced in configuring and managing Microsoft Windows 2003 / 2008 networks,
DNS, DHCP, IIS, Hyper - V, VPN, Group Policy and Active Directory Services.
• Experienced in configuring and managing Mail server (Mdaemon 10,Spear Mail 6.0)
• Skilled in troubleshooting & problem resolution; adherence to work order
specifications and equipment maintenance.
• Knowledge in computer hardware engineering.
• Experienced in Data Conversion, Data Entry, Data Recovery etc.

Educational Details

• B.com – MG University.
• PDC - MG University.
• S.S.L.C from Board of public Examinations, Kerala state.
• Computer Hardware

Organizational Experience

Employer: Asmacs Systems and Solutions Pvt. Ltd. (Oct 2008 – Till Date) at Mumbai.
Designation: Customer Support Engineer

 Nature of Work

• Responsible for the administration, maintenance and security of the

network, servers, Workstation computers & peripherals
• Installations, Configurations & Troubleshooting of their network
equipments like
Wireless Access points, UTM Firewall, IBM server
• Attending day to day complaints from users.
• Attending connectivity and link failure issues with local loop service
provider.
• Network Monitoring, Notifications, Error detections and escalations.

Employer: D-Link India Limited (Nov 2006 – Sep 2008) at Cochin.

Designation: Coordinator RMA

 Nature of Work

• Installations, of broadband & Dialup network elements for customers.

• Troubleshooting & Resolution of Technical problems.
• Installations, Configurations & Troubleshooting of their network
equipments like
Wireless Access points.
• Attending day to day complaints from customers.
• Attending connectivity and link failure issues with local loop service
provider.
• Network Monitoring, Notifications, Error detections and escalations.
 Employer: Safenet Systems and Services at Cochin. (March 2004 to Sept. 2006)
Designation: Service Engineer

 Nature of Work

• Servicing of computers with all configurations & POS

• Coordination of both Presales & Post Sales activities
• Installations and servicing of local area network.
• Installations & Troubleshooting of DSL Routers, Modems and other customer
premises equipment
• Installations of software’s.
• Assembling of PCs, and Servers.
• Bios flashing and editing.

Employer: Your Computers Pvt. Ltd. at Cochin. (April 2002 to Jan 2004)
Designation: Service Engineer

 Nature of Work

• Servicing of computers with all configurations & POS (point on sale machines)
• Installations and servicing of local area network.
• Installations of software’s.
• Assembling of PCs, and Servers.
• Bios flashing and editing.

Extra Curricular Activities

• Music, Blogging

Strength

• Dynamic.
• Hardworking.
• Fast Learner.
Personal details

Name : Jerry K J
Father’s Name : Mr. K V Jacob
Marital Status : Single
Permanent Address : Koroth House
End of Church Road,
Pallinada, Palarivattom,
Kochi- 682025.”
Phone: 0091-4842332488, 009109892363427
Present Address : Flat No.607,Geminy,Mayur Nagar,
Aarey Milk Colony,Goregaon (E),
Mumbai- 400065.
DOB : 22-06-1982
Sex : Male
Passport Details : G9536734
Languages Known : English, Malayalam, Hindi
References

• Will be provided as per request.

Declaration

I hereby declare that the above-mentioned statements are true to the best of my knowledge.

Jerry K J
Place : Bombay
Date : Nov 18, 2009

NB : Any other documents required shall be furnished on demand.