Convert power grids into

powerhouses of enterprise
consumer experience
uniserve
TM
360 | Utilities

Consistent communication across all the touch points like

print, e-mail, SMS, Self-care, Contact center, etc requires
seamless integration of multiple applications like ERP, CRM,
and metering operating across various functions.

Operational costs: Dependency on manpower for generation

and distribution of bills is a tedious, error prone and
expensive activity

With the population increasingly adapting to emerging

technologies like SMART phones and internet, it has become
imperative to offer a comprehensive Self-care portal with
analytics tool to empower consumers

Power outage and other pertinent information and targeted

offerings of up-sell & cross-sell have to be personalized
based on individual profiles and consumption patterns of the
consumer to make them relevant.
A dedicated and proactive customer communications function not only
helps drive down costs, but also in rolling out campaigns aimed at
customer retention and brand loyalty. Delivering high-quality, on-time
and personalized enterprise communications through multiple
channels can evolve into a competitive edge to drive multiple sources
of revenue and maximize on the value of customer communications.
Enterprise consumer's consumption of your services is high but they demand
greater control of their service. Power companies should step up and set up
a comprehensive Self-service portal that makes it easy and convenient for
them to mange their services as it is available 24/7.
Challenges of enterprise
consumer communications
Emerging technologies like Smart grids,
advanced metering infrastructure and
distributed generation are redefning the
way enterprise consumers interact with
utility service providers. Enterprise
consumers in the global village require
easy access and speed of response
though all touch points. Strategizing
consumer reach through various periodic
communications enhances user
experience.
uniserve
TM
uniserve
TM
360 a platform for Enterprise consumer
engagement
Dashboard view of Self-care Portal

Comprehensive self-care portal that enables online payments, complaints/ service requests registering and
tracking, viewing historical data, representing consumption data in graphical formats and providing tools to
analyze consumption data

Real-time, targeted campaign management to enable consumer engagement. Campaigns can be measured
to analyze consumer behavior.

Efficient responses from CSR representatives on statement related queries

Targeted messages through the self-care portal

Consolidation of consumer statements across various types of utilities to enable single view of the consumer
Enhanced consumer experience with uniserve
TM
360
uniserve
TM
360 is a comprehensive solution that enables you to enhance your enterprise
consumer experience by engaging with them though consistent, personalized and clear
communications across various channels including Self-service portal . From ensuring
multi-channel delivery of consumption statements including, to sending payment alerts,
online trouble ticketing and tracking and launching personalized campaigns for up-sell
and cross-sell opportunities, uniserve
TM
360 is designed and architected to deliver
superior results.
Availability of historical
data to analyze trends
Monthly and yearly
reports of the spend Vs
budget analysis
Graphical
representation of the
consumption patters
Ability to view and
change tarif structure
of the plan subscribed
by the consumer
Reports on
consumption pattern of
monthly usage and
daily usage
Consumer specifc
alerts and notifcations
Ability to register and
track status of the
complaints and
requests
Integration with
payment gateway to
enable online
payments
Advantages with uniserve
TM
360
Enhanced enterprise customer experience:

A self-service portal for enterprise customers providing a holistic view of the services
provided. They can view, analyze spend patterns and pay bills from the portal.

Trouble tickets can be raised and tracked from the portal.

Subscribe for alerts and reminders through Email and SMS for payment dues and payment
made

The enterprise customers will be able to raise requests for additional supply of electricity
from the portal
Operational excellence

Reduced storage, printing, distribution and manpower costs by eliminating huge

manpower resources for bill generation and bill delivery for consumer communications

Faster revenue realization due to prompt payments through self-service portal

Reduced traffic to contact center as the self-service portal enables efficient service
management

The architecture of uniserve

TM
360 is driven by the semantic grid computing and SOA which makes it robust
and provides the flexibility of efficient vertical and horizontal scalability.

uniserve
TM
360 is built on single framework and provides a unified platform for end-to-end consumer
communication functionalities

Powerful data quality tool is embedded within uniserve

TM
360 to enable efficient data profiling, parsing,
standardization, and monitoring & enrichment functionalities.

Rules engine support enables definition of business rules to ensure personalized and consistent
communication through multiple channels of delivery

The selfcare functionalities of uniserve

TM
360 provide exhaustive functionality of service management, order
management and dispute management.
Salient features
uniserve
TM
360, so your consumers
are never off the grid!
visit us
www.in10stech.com
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