Course Design Guide

BSHS/441 Version 5
1
Course Design Guide
College of Social Sciences
BSHS 441 Version 5
Advocacy and Mediation
Groups ID !"1#BHS$%
Start Date 11&'&#$1%
(nd Date 1#&1#&#$1%
Southern California Campus Syllabus
COURSE SCHEDUE
!ee" 1 # 11&'&#$1%
!ee" $ # 11&14&#$1%
!ee" % # 11&#1&#$1%
&han"s'i(in' Brea"
!ee" 4 # 1#&5&#$1%
!ee" 5 # 1#&1#&#$1%
Copyrig)t * #$11+ #$$,+ #$$-+ #$$% .y /niversity of 0)oeni12 All rig)ts reserved2
Course Description
3)is course is designed to e1plore t)e potential use and .enefits of alternative dispute resolution in )u4an services as a
part of t)e advocacy process2 Students 5ill e1plore t)e role of t)e advocate+ learn a.out various dispute resolution
4odels+ and identify and practice 4ediation s6ills2 Attention to overco4ing .arriers to effective service delivery 5ill .e
e1a4ined2 Students 5ill e1perience t)e roles of 4ediator+ advocate+ and agency representative t)roug) role7plays in s4all
groups2
Course Materials
Bars6y+ A2 (2 8#$$'92 Conflict resolution for the helping professions 8#nd ed292 Bel4ont+ CA 3)o4son&Broo6s&Cole2
:eviton+ S2 C2+ ; Greenstone+ <2 :2 81,,'92 Elements of mediation2 0acific Grove+ CA Broo6s&Cole2
All electronic 4aterials are availa.le on t)e student 5e.site2
Course Design Guide
BSHS/441 Version 5
#
Facilitator Contact Information
Deborah !hite
dnoel=e4ail2p)oeni12edu 8/niversity of 0)oeni19
professor5)ite=eart)lin62net 80ersonal9
)14*%1%*1+1% 80S39
,a-ilitator .(ailability
3)e .est ti4e to contact 4e is fro4 -$$ 0M to ,$$ 0M M7 > or ,$$ AM7#$$ 0M+ Saturdays2 (4ails and calls are
returned 5it)in 4? )ours2 I prefer correspondence via !:S as t)is provides a 5ritten record of t)e co44unication2 0lease
do not te1t 4e2
I a4 availa.le to 4eet 5it) students to ensure ade@uate understanding of course re@uire4ents and to offer assistance
and suggestions2 3)e .est ti4e to 4eet is .efore class2
>or e4ergencies+ 5)en you are not a.le to gain access to 4essages on t)e !nline :earning Syste4 8!:S9+ please send
a 4essage to 4y personal e4ail address+ professor5)ite=eart)lin62net2 In t)e event a t)ird party needs to contact 4e+
please direct t)e4 to 4y contact infor4ation listed under Afacilitator infor4ation2A "o t)ird party s)ould use your login
credentials to gain access to t)e classroo42
Policies
>aculty and students&learners 5ill .e )eld responsi.le for understanding and ad)ering to all policies contained 5it)in t)e
follo5ing t5o docu4ents
/niversity policies Bou 4ust .e logged into t)e student 5e.site to vie5 t)is docu4ent2
Instructor policies 3)is docu4ent is posted in t)e Course /aterials foru42
/niversity policies are su.Cect to c)ange2 Be sure to read t)e policies at t)e .eginning of eac) class2 0olicies 4ay .e
slig)tly different depending on t)e 4odality in 5)ic) you attend class2 If you )ave recently c)anged 4odalities+ read t)e
policies governing your current class 4odality2
Week One: Advocacy in Modern Culture
The ole of the Advocate
Community !ervices
Details Due Points
Ob0e-ti(es 111 :ist specific populations or target groups in need of social services+ 4ediation+
and&or advocacy assistance2
11$ Discuss e4erging social issues t)at 4ay affect t)e ti4ely and resourceful
delivery of advocacy services2
11% Descri.e t)e evolution of advocacy in t)e )u4an services field2
114 (1plore services on a local and national level2
115 Discuss traditional service delivery2
112 Identify .arriers to service delivery2
Rea3in's Rea3 C)2 1 ; - of Conflict Resolution for the Helping Professions2
Rea3 C)2 1D5 of Elements of Mediation2
Rea3 t)is 5ee6Es (lectronic Feserve Feadings2
Rea3 t)e follo5ing ite4s+ availa.le on t)e student 5e.site
Course Design Guide
BSHS/441 Version 5
%
G:earning 3ea4 Hand.oo6H
GGuide to C)arterH
G:earning 3ea4 C)arterH
G:earning 3ea4 :ogH
H:earning 3ea4 (valuationH
4arti-ipation 4arti-ipate in class discussion2 %
Dis-ussion
5uestions
Respon3 to 5ee6ly discussion @uestions2 3)is assign4ent 5ill .e done ver.ally
t)roug) class discussions2
#
6on'ra3e3
.-ti(ities an3
4reparation
Create a .iograp)ical s6etc)2 3ell us a.out yourself2 >or e1a4ple+ s)are 5)ere
you live+ 5)ere you 5or6+ 5)y you are interested in furt)ering your education+ 5)at
you are interested in+ and 5)at your )o..ies are2 Begin discussion .y responding
to t)e .iograp)ies of ot)er students2
earnin' &eam
7nstru-tions
0reparation
Sele-t :earning 3ea4 4e4.ers to 5or6 5it) t)roug)out t)e course2
Con3u-t an Internet searc) in 5)ic) you identify at least t)ree sources as
references for t)e :iterature Fevie5 of Mediation and Advocacy assign4ent2
Visit at least t)ree 5e.sites on t)e Internet to e1plore t)e infor4ation availa.le
lin6ing 4ediation and advocacy to )u4an services2 (1a4ples include
)ttp&&5552cr4g2co4& and )ttp&&55524ediator2org&2 Also refer to GMediation ADF
Ie. Sites and FesourcesH included in 4aterials on t)e student 5e.site2
Meeting
Re(ie8 t)is 5ee6Es o.Cectives and discuss insig)ts and @uestions you 4ay )ave2
Create t)e :earning 3ea4 C)arter2
Share 5it) your tea44ates t)e 5e.sites found on t)e Internet2
Su.4it copies to eac) 4e4.er of your :earning 3ea4+ and discuss t)e
infor4ation found at eac) Ie. site2
Discuss t)e strengt)s and 5ea6nesses of eac) Ie. site+ t)e availa.ility of
infor4ation+ and current trends using advocacy and 4ediation in t)e Hu4an
Services field2
Discuss )o5 advocacy can target t)e individual+ ad4inistrative+ and policy
levels as a group2
Discuss t)e i4portance of advocating in all t)ree areas si4ultaneously for
t)e overall 5ellness of t)e )u4an services field and t)e clients2 Discuss t)e
difference and si4ilarities .et5een advocates and decision 4a6ers 5it)in an
agency setting2
Do not su.4it t)is list as a group assign4ent2
7n3i(i3ual
0aper or
0resentation on
4repare a 17 to #7page paper or a 1$74inute presentation t)at addresses t)e issue
of advocacy in t)e )u4an services field2
1$
Course Design Guide
BSHS/441 Version 5
4
a Specific
0opulation and
t)e Advocate
Fole
Choose a specific population+ suc) as
t)e )o4eless
persons 5it) disa.ilities
persons 5it) AIDS
ot)er
Define advocacy2
E9plain t)e pro.le4s facing t)e identified population2
Re-ommen3 a plan to 4eet t)ose c)allenges2
7n-lu3e a personal perspective on )o5 you+ as an advocate+ can assist 5it)
pro.le4s suc) as )ousing+ treat4ent+ s)ort7 and long7ter4 4edical care+
education+ pro.ation+ and do4estic violence2
,ormat your paper consistent 5it) A0A guidelines+ or .e prepared 5it) your
0o5er0oint presentation in Iee6 12
Week T"o: Overvie" of Dispute esolution Models
Details Due Points
Ob0e-ti(es $11 Identify t)e co4ponents of alternative dispute resolution 8ADF92
$1$ (valuate t)e various ADF processes availa.le+ including ar.itration+ 4ediation+
negotiation+ and 4ediation7ar.itration+ as t)ey pertain to t)e )elping
professions2
$1% Assess various client situations and deter4ine t)e 4ost appropriate ADF
processes and t)e role of an advocate in eac)2
Rea3in's Rea3 C)2 # ; % of Conflict Resolution for the Helping Professions2
Rea3 t)is 5ee6Es (lectronic Feserve Feadings2
4arti-ipation 4arti-ipate in class discussion2 %
Dis-ussion
5uestions
Respon3 to 5ee6ly discussion @uestions2 3)is assign4ent 5ill .e done ver.ally
t)roug) class discussions2
#
earnin' &eam
7nstru-tions
Brainstorm+ as a group+ t)e activities associated 5it) .eing an advocate for
clients2 Discuss .eing an advocate on .e)alf of your client and assisting clients to
advocate for t)e4selves2 :ist specific populations and t)e type of advocacy for
eac)2 Su.4it t)is list to t)e facilitator t)is 5ee6 5it) your :earning 3ea4
docu4entation2
Conduct a role7play de4onstrating an advocate participating in one of t)e
activities on your list2 Bou 4ay 5is) to c)oose a role7play scenario t)at fits in
C)2 - in Conflict Resolution2 After t)e role7play+ analyJe )o5 effectively t)e
advocate 5as a.le to use advocacy s6ills revie5ed in Iee6 !ne and 4a6e
suggestions for i4prove4ent2 Keep feed.ac6 positive+ constructive+ and
specific2
Course Design Guide
BSHS/441 Version 5
5
As a group+ identify t5o social agencies t)at use advocates and assign
responsi.ility to 4a6e contact to sc)edule an intervie52 3)is intervie5 ta6es
place after t)is 5ee62
4lan your 0resentation on t)e /se of Mediation Iit)in an Agency Setting2 Identify
tas6s and+ if possi.le+ assign tea4 4e4.ers t)ese tas6s+ to .e co4pleted for your
ne1t planning session2
Submit t)e :earning 3ea4 C)arter2
7n3i(i3ual
:iterature
Fevie5 of
Mediation and
Advocacy
Submit a 5ritten Internet searc) overvie5 identifying at least t)ree sources as
references for t)e 0aper Based on :iterature Fevie52
,ormat your paper consistent 5it) A0A guidelines2
5
earnin' &eam
Intervie5 of a
Social Service
Agency /sing
Advocates
Con3u-t an intervie5 at one social service agency t)at uses advocates 5it)in
t)eir agency2 Intervie5 an individual 5)o 5or6s eit)er as an advocate or as a
representative 5)o can discuss t)e role of advocacy 5it)in t)e agency2
4repare a 17 to #7page 5ritten su44ary of t)e intervie5+ to .e used as part of
your final presentation in Iee6 >ive+ in t)e su44ary
"a4e t)e agency or organiJation and title of t)e intervie5ee2
Descri.e t)e advocacy role t)is individual plays 5it)in t)e agency2
Descri.e t)e populations served .y t)is agency2
Descri.e an advocacy 4odel or te4plate t)at is used 5it) eac)
population2 Is t)e advocate spea6ing on .e)alf of t)e client or assisting t)e
client in spea6ing for )i4self or )erselfL
Descri.e )o5 t)is individual .eca4e involved in t)e role of advocate2
As6 t)e intervie5ee
o to descri.e 5)at is 4ost re5arding a.out )is or )er 5or6
o 5)at )e or s)e 5ould c)ange a.out )is or )er Co. if it 5ere possi.le to do
so
o to identify t)e reason )e or s)e .eca4e an advocate
o )o5 )is or )er personal values affect upon t)e perfor4ance of t)e duties
re@uired
o )o5 different t)is responsi.ility is fro4 5)at )e or s)e e1pected 5)en
starting t)e position
,ormat your paper consistent 5it) A0A guidelines2
5
Course Design Guide
BSHS/441 Version 5
-
Week Three: Developin# $e#otiation !kills
Interest%&ased $e#otiation and Transformin# Mediation
Details Due Points
Ob0e-ti(es %11 Discuss t)e principles of 5in75in negotiations2
%1$ (1plore t)e concept of .est alternative to a negotiated agree4ent2
%1% AnalyJe t)e ele4ents of interest7.ased negotiation2
%14 Discuss t)e i4portance of client transfor4ation and self7reliance2
%15 Identify and discuss t)e difference .et5een positions and interests2
Rea3in's Rea3 C)2 -D1$ of Elements of Mediation2
Rea3 C)2 5 of Conflict Resolution for the Helping Professions2
Rea3 t)is 5ee6Es (lectronic Feserve Feadings2
4arti-ipation 4arti-ipate in class discussion2 %
Dis-ussion
5uestions
Respon3 to 5ee6ly discussion @uestions2 3)is assign4ent 5ill .e done ver.ally
t)roug) class discussions2
#
earnin' &eam
7nstru-tions
Continue 5or6ing on your 0resentation on t)e /se of Mediation Iit)in an Agency
Setting2
Role*play a scenario t)at )as .een used as an e1a4ple .y t)e intervie5ee2
Discuss t)e role of t)e 4ediator in t)e scenario2 Ho5 5as )is or )er role different
fro4 t)at of an advocateEs roleL
Stu3y toget)er t)e concepts and ter4s you )ave learned t)us far in preparation
for t)e Iee6 4 @uiJ on concepts and ter4s+ including t)e follo5ing
3)e various types of conflict resolution
o Conflict of interest
o "eutrality
o Confidentiality
o Best alternative to a negotiated agree4ent 8BA3"A9
o Iin75in
o Advocacy
o 0ositions and interests
o Client transfor4ation
o (t)ical practices in 4ediation and advocacy
3)e @uiJ is in Iee6 >our and consists of s)ort ans5ers and definitions+
unless ot)er5ise descri.ed .y t)e facilitator2
7n3i(i3ual
0aper or
0resentation on
t)e C)allenges
of Being an
Advocate and
"eutral
>acilitator
!rite a 17 to #7page paper+ or present a 1$74inute 0o5er0oint presentation+ in
5)ic) you e1plore t)e et)ical+ 4oral+ and legal c)allenges of potential dual
relations)ips as an advocate or 4ediator2
4resent your opinion on t)e integration of advocacy and 4ediation 5it)in t)e
)u4an services field2
73entify your personal p)ilosop)y and individual approac) to advocating and
1$
Course Design Guide
BSHS/441 Version 5
'
8Mediator9 4ediating 5it)in a specific agency setting+ including 0lanned 0arent)ood+ Adult
0ro.ation+ Depart4ent of Be)avioral Healt) Services+ and Advocates for t)e
Seriously Mentally Ill2
earnin' &eam
Intervie5 of a
Social Service
Agency on 3)eir
/se of
Mediation
7nter(ie8 anot)er agency t)at uses 4ediation or ot)er conflict resolution
processes eit)er internally for e4ployee disputes or e1ternally for client advocacy2
3)is 4ay .e 5it)in a social service agency+ court syste4+ or corporation2 Bou 4ust
use a different agency fro4 t)e one you used for t)e intervie5 in Iee6 35o2
Use of si4ilar intervie5 @uestions to t)e ones you used .efore is accepta.le+ .ut
include discussion of t)e follo5ing topics
Mediator neutrality and i4partiality
Confidentiality
Mediator .ias
:i4itations of t)e 4ediator
Scope of po5er
Conflict of interest
Submit a 17 to #7page su44ary of your intervie5 to t)e facilitator2
Compare and contrast t)e roles of 4ediator and advocate2
Descri.e t)e po5er li4itations of eac) role2
/nder 5)at circu4stances is an advocate used during 4ediationL
I)ic) role is 4ost critical to pro.le4 solvingL I)yL
Re-or3 your re4ar6s and conclusions in a 17 to #7page paper and su.4it to t)e
facilitator t)is 5ee6+ along 5it) t)e su44ary paper2
5
Week Four: &asic Components of a Mediation Model
Developin# $e#otiation !kills
Details Due Points
Ob0e-ti(es 411 Identify t)e .asic stages of a 4ediation 4odel2
41$ Discuss t)e issues of pro1i4ity+ p)ysical setting+ safety+ and po5er
i4.alances2
41% (1plore t)e use of 4ediation and advocacy to initiate or c)ange social policy2
414 0ractice using negotiation s6ills2
Rea3in's Rea3 C)2 4 ; - of Conflict Resolution for the Helping Professions2
Rea3 t)is 5ee6Es (lectronic Feserve Feadings2
4arti-ipation 4arti-ipate in class discussion2 %
Dis-ussion
5uestions
Respon3 to 5ee6ly discussion @uestions2 3)is assign4ent 5ill .e done ver.ally
t)roug) class discussions2
#
earnin' &eam
7nstru-tions
!or" on your group presentation on t)e use of 4ediation in agencies in Iee6
>ive2
Dis-uss all t)ree intervie5s and su44ariJe t)e role of advocate+ 4ediator+ and
Course Design Guide
BSHS/441 Version 5
?
lo..yist in t)e field of )u4an services2 C)oose a role and discuss its social
i4portance to you2 Consider t)e follo5ing @uestions
Can 5e )ave client advocacy+ a foru4 for conflict resolution+ and agents
for policy c)ange 5it)out co4peting for li4ited dollars and resourcesL I)yL
I)at do you see as t)e 4ost vital functionL
7n3i(i3ual
4ro'rammati-
.ssessment
0aper Based on
:iterature
Fevie5
4repare a #7 to %7page paper e1panding on t)e literature revie5 su.4itted in
Iee6 35o2
E9plore t)e e1isting integration of 4ediation and advocacy 5it)in a )u4an
services agency on a national or international level2
Summari:e t)e findings fro4 your t)ree sources2 Discuss 5)et)er you .elieve
4ediation is appropriate for t)ose specific populations2
1$
7n3i(i3ual
MuiJ on
Concepts and
3er4s
4repare to ta6e a @uiJ on concepts and ter4s2 1$
earnin' &eam
Intervie5 Iit) a
Social Services
:o..yist
Con3u-t an intervie5 5it) a social services lo..yist 5it)in your State :egislature2
/se t)e sa4e for4 of intervie5 @uestions as in previous group intervie5s .ut
include t)e follo5ing
Dis-uss t)e role of t)e lo..yist as a social advocate2
Ho5 do t)eir positions as lo..yists affect social policy c)angesL
Ho5 are dollars for )u4an services ac@uiredL I)at role do t)ey playL
Does t)e intervie5ee see )is or )er role as a policy c)anger or funding
advocateL I)yL
I)at does )e or s)e envision as t)e future for )u4an servicesL Are 5e+
as a society+ funding 4ore or less to t)ose in need in t)e futureL
4repare a 17 to #7page paper su44ariJing t)is intervie5+ and su.4it it to t)e
facilitator2
,ormat your paper consistent 5it) A0A guidelines2
5
Week Five: The Future of Mediation and Advocacy in 'uman !ervices:
Promotin# Community Chan#e
Details Due Points
Ob0e-ti(es 511 De4onstrate t)e a.ility to pro4ote advocacy and 4ediation in )u4an
services2
51$ (1plore t)e potential of conflict resolution+ t)roug) advocacy and 4ediation in
t)e )u4an services field+ to pro4ote social c)ange2
Rea3in's Rea3 t)is 5ee6Es (lectronic Feserve Feadings2
4arti-ipation 4arti-ipate in class discussion2 %
Course Design Guide
BSHS/441 Version 5
,
Dis-ussion
5uestions
Respon3 to 5ee6ly discussion @uestions2 3)is assign4ent 5ill .e done ver.ally
t)roug) class discussions2
#
earnin' &eam
7nstru-tions
Complete t)e :earning 3ea4 (valuation and su.4it it to t)e facilitator2
earnin' &eam
0resentation on
t)e /se of
Mediation 5it)in
an Agency
Setting
De(elop a #$7%$74inute presentation in 5)ic) you su44ariJe t)e findings fro4+
use of Mediation and Advocacy on .ot) a local and national level 5it)in an agency
setting2
4repare a 1#715 Microsoft
N
0o5er0oint
N
presentation2 Include your Internet searc)
findings+ and 6ey notes of t)e intervie5 5it) a 5it) a social agency representative2
0rovide a su44ary of t)e intervie5 along 5it) a .rief co44entary on t)e future of
4ediation and advocacy in t)is country and t)e role of t)e )u4an services 5or6er
in t)ese processes2
15
Discussion (uestions
!ee" One Dis-ussion 5uestions
Define t)e follo5ing ter4s and descri.e t)e role of t)e )u4an services 5or6er in regard to eac) functionO provide
an e1a4ple of )o5 eac) 4ig)t .e used
o Advocacy
o Mediation
o Ar.itration
o Mediation7ar.itration
Descri.e t)ree et)ical issues involved 5)en ta6ing t)e role of 4ediator and provide e1a4ples of eac)2
As a )u4an services 5or6er+ 5)at is your et)ical o.ligation regarding advocacyL Fevie5 your professional Code
of (t)ics2
Identify t)ree areas of interest for 5)ic) you 4ig)t 5is) to advocate2
!ee" &8o Dis-ussion 5uestions
Descri.e conflict styles and discuss )o5 you+ as a 4ediator+ 4ig)t increase positive interaction in 4ediation 5it)
so4eone of eac) style2
Co4pare and contrast interest7.ased negotiation 5it) po5er7 and rig)ts7.ased negotiations2
Descri.e transfor4ative negotiation2 C)oosing one of t)e issues you identified in Iee6 !ne as a topic of interest
to you+ outline a plan for creating c)ange t)roug) transfor4ative negotiation2
!ee" &hree Dis-ussion 5uestions
Descri.e 5in75in negotiation and provide an e1a4ple2
Course Design Guide
BSHS/441 Version 5
1$
Define BA3"A2
Discuss t)e relevance of t)e positional .otto4 line and t)e steps to developing a BA3"A on .e)alf of t)e client2
(1plore t)e c)allenges and potential ris6s of all7or7not)ing advocacy2
Discuss t)e .enefit of t)e BA3"A approac) 5)en dealing 5it) a po5erful negotiator or strong personality+ suc)
as an agency ad4inistrator or t)e clients t)e4selves2
Co4pare and contrast 4ediation 5it) groups and 4ediation 5it) individuals2
!ee" ,our Dis-ussion 5uestions
Ho5 do you+ as a 4ediator+ approac) Assign4ent 4A at t)e end of C)2 4 in Conflict ResolutionL !utline a plan for
conducting t)e 4ediation and avoiding pitfalls2
Descri.e )o5 you arrange t)e p)ysical environ4ent for a 4ediation involving t)e case descri.ed in Assign4ent
-A at t)e end of C)2 - in Conflict Resolution2
Ho5 does a )u4an services 5or6er integrate t)e use of 4ediation+ or t)ird7party neutrality+ 5)en )e or s)e also
serves as an advocate for t)e client and is an e4ployee of t)e agencyL
Descri.e t)e p)ilosop)ical positions of t)e 4aCor political parties on providing social services for t)e )o4eless+
t)e poor+ victi4s of disasters+ victi4s of preCudice+ c)ildren+ and single parents2
!ee" ,i(e Dis-ussion 5uestions
I)o )olds t)e po5er for creating social c)ange 5it)in t)e social service industryL Support your ans5er2
Can 5e )ave client advocacy+ a foru4 for conflict resolution+ and agents for policy c)ange 5it)out co4peting for
li4ited dollars and resourcesL I)yL I)at do you see as t)e 4ost vital functionL
In your opinion+ 5)at are t)e 1$ 4ost critical issues c)allenging t)e )u4an services agencies todayL Fan6 t)e4
fro4 1 to 1$ in order of i4portance2
C)oose one of t)ese 1$ issues and descri.e 5)at 4ig)t create su.stantive c)ange for t)e .etter2 Ho5 4ig)t you+
as an advocate+ contri.ute to t)at c)angeL Fevie5 your te1t and researc) for ideas a.out t)e 4any 5ays to .e an
advocate for c)ange2
Copyri#ht
/niversity of 0)oeni1N is a registered trade4ar6 of Apollo Group+ Inc2 in t)e /nited States and&or ot)er countries2
MicrosoftN+ Iindo5sN+ and Iindo5s "3N are registered trade4ar6s of Microsoft Corporation in t)e /nited States and&or ot)er countries2 All ot)er
co4pany and product na4es are trade4ar6s or registered trade4ar6s of t)eir respective co4panies2 /se of t)ese 4ar6s is not intended to i4ply
endorse4ent+ sponsors)ip+ or affiliation2
(dited in accordance 5it) /niversity of 0)oeni1N editorial standards and practices2