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Course Syllabus
Course Name: Change Management
Course Code/Class
Credit Hours: 3/3/0 Credit hours/class hours(per week)/lab hours(per week)
Course Prerequisites:
Quarter/Year: Spring - 2014
Instructor: Muhammad Jiyad Shaikh
Contact No: 0301-8260468,0300-9297466
Consultation Hours: During Break & on appointment
E-mail: jiyad.shaikh@unilever.com

1. Course Description:

Change is often described as one of the most significant leadership challenges you
will face. It is a source of uncertainty and frustration for those at all levels: strategic,
team, and most painfully the individual. While approaches for dealing with change
may vary over time, the ways people react to it remain remarkably constant. It is this
human element that represents the most considerable complication to successful
transformation. When managers and employees are unable to cope, even the well-
planned effort can failpotentially at an enormous cost to the organization (and to
peoples well-being).
This course looks at organizational change from a human and process perspective.
You will understand how change acts upon people, and what leadership behaviors are
needed to manage the upheaval. You will also learn key skills for overcoming
resistance to change, for supporting yourself and others in times of uncertainty, and
for facilitating the transition process. Furthermore, we will investigate several change
approaches, methods offered by theorists and practitioners regarding how to move an
organization from one state to a [presumably] more desirable one. And finally, of
course, you will apply your academic knowledge to case analyses, large and small
group discussions, and activities.

2. Course Objectives:

This course aims to prepare students to conduct inductive and deductive business
research regarding change management and also design and execute a clear path
through change by investigating and committing to skills and best practices associated
with inspiring action, minimizing resistance, and gaining commitment with the view
of rendering the organization more productive, more competitive and ultimately (if
relevant) more profitable.
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3. Learning Outcomes:
On completion of the course participants would be able to

LO1. Develop action plans corresponding to 3 levels of responsibilities and desired
behaviours: executives, managers/team-leaders and individual contributors.
Comprehend the core dynamics of change in organizations: triggers, politics, targets,
effects

LO2. Generate a convincing message that others can embrace; and commit to
reinforcing it .Recognize why people often struggle with change; encourage more
optimistic perspectives and attitudes. Step out of the victim mindset to become a
catalyst for positive change

LO3. Develop and communicate a vision beyond the change .Uncover Formalized
Change Processes: e.g. Appreciative Inquiry, Action Research. Leverage organizational
culture to prevent resistance and promote accountability

4. Textbook:
1. Waddell, D.M.. Cummings, T.G. & Worley, C.G. (2011)
Organisational Change: Development and Transformation

5. Topics/Chapters:

Hand out on case studies etc.

6. Teaching and Learning Methodology:
Extended lectures using overhead projector and the multimedia as and when needed.
Class room exercises, assignments and quizzes.

7. Materials and Supplies:
Involvement of students in class room exercises, using simple or scientific calculator,
shall be encouraged.

8. Grading Policy/Student Assessment:
Assessment Instruments* Percentage** LO Covered

Midterm Exam 20 % LO 1,2
Quizzes 10% LO 1,2
Project + Presentations 20% LO 1,2,3
Final Exam 50 % LO 1,2,3
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9. Attendance Policy:
Prompt arrival and regular attendance are extremely important. Refer to student
handbook for policies on late entry, maximum absences allowed, leave application etc.




10. Expected Class Conduct:
Maturity is expected from the class regarding behavior, eating / using mobile
phones, class disturbance, late arrivals etc. Participants are also advised to follow the
deadlines fixed for assignments.


11. Weekly Course Outline:

Session Session Topic Assessments* Percentage**
1

Introduction

2

Understanding change

3

Levels of change

4
Leadership and the role of the change
agent/practitioner

5
Case Study
6

Managing resistance and organisational culture

7

The process of organisational change

8
Mid Term Exam Mid-Term 20%
9

Organisational development and change

10
Case Study
11

Organisation transformation and change

12

Change in a chaotic and unpredictable
environment

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13

Change in a global setting &
Future directions

14
Research report submissions
15
Project Presentation
16
Final Examination, three hours duration. Final Exam 50%


12. Students with Physical or Educational Challenges:
Students with educational and/or physical challenges are entitled to extra attention
and time from the instructor. Therefore students are advised to notify the course
instructor at the beginning of the course. Special arrangement may also be made on
prior request based on specific challenges.

13. Academic Integrity
This course seeks to empower students for independent learning, resourcefulness,
clear thinking, and perception. All submitted work and activities should be genuine
reflections of individual achievement from which the student should derive personal
satisfaction and a sense of accomplishment. Plagiarism and cheating subvert these
goals and will be treated according to the policy stated in the Student Handbook. The
instructor reserves the right to utilize electronic means to help prevent plagiarism.

14. Instructors Course Portfolio:
The Instructors Course Portfolio (ICP) folder must be carried and maintained weekly
(it must include all work pertaining each respective week) by the course instructor
over the period of the semester. This folder must be submitted to the faculty
coordinator at the end of the course and should include the following items:
a. Course Syllabus
b. Presentation Slides
c. Handouts
d. Lecture Notes
e. Reading Material/assignments
f. Homework
g. Projects
h. Exams
i. Quizzes
j. Final Exam
k. Model answers for all assessments
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l. Any other material pertaining to the course should also be included into the
portfolio folder.

15. Comments and/or Suggestions:

Students and Instructors may contact the Institutional Research Department if there
is a need to make suggestions or comments that can help further improve the course.
A link is also provided on your account for frequent and trouble-free feedback. The
Institutional Research Department would like to hear your feedback about the
following:
Students Instructors
Course Content/ thoroughness
Lecture Delivery/Supplementary Material
Facilities/Labs/Software/Hardware Support
Course alignment with learning outcomes
Any other comments/feedback
Availability of teaching material
Facilities/Internet/Administrative Support
Labs: Software/Hardware/Technical support
Availability and quality of Teaching Instruments
Any other comments/feedback