Internship Report, 2013: in The Name of ALLAH, The Compassionate, The Merciful

Prepared By: Muhammad Yasir
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Internship Report, 2013

In The Name of ALLAH, The Compassionate, The Merciful

KASBIT University
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DEDICATION

The Holly Prophet Mohammad (PBUH) from where all systems and
standards for quality can be downloaded directly, which are applicable
everywhere; from daily life to the dynamically changing business
environment.
&
My Dear parents and Teachers who taught me the true meaning of
life

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ACKNOWLEDGEMENT

First of all, I want to express all my humble thanks to ALLAH who is very sensitive
about each and every activity of all his men and without whose help, I am unable
to accomplish any objective in my life.
All respect to his Holy Prophet HAZART MUHAMMAD (Peace Be Upon Him) who
brought the light of knowledge when the humanity was wandering in the desert
of ignorance.

Secondly, I am grateful to my prestigious institute that made his learning
opportunity a part of our education, especially. Internship coordinator who not
only guided me well but also helped me in finding such an excellent place for
internship

I am also thankful to all other teachers as the knowledge imparted by them
enables me to gain knowledge of the organization in best way.

I would also thank to all the staff of MCB Bank, particularly Mr. Syed Azhar Mr.
Anus, Mr. Naeem and Mr. Mansoor who gives me an opportunity to work in the
bank and gave me a chance to explore my knowledge.

I submit my earnest thanks to my affectionate parents, who always remains at my
back to support me, I can never give the return of their un tired struggle for me,
but I can only prove myself as they expect from me.

I am also grateful to all other family members and all my friends for their moral
boosting and spiritual support during my study and especially in this internship
program. I went to pay gratitude to all persons, who had helped me in completing
this support.

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EXECUTIVE SUMMARY

This report is about my internship program with MCB Bank Limited. In this
comprehensive report, I have discussed about every major aspect of the bank,
which I observed and perceived during my internship program.

In this report you will find the detail about the bank right from its incorporation to
the current position. Along with it, the processes, policies and procedures of the
bank are also discussed in detail.
During my internship program, I mainly worked in Retail Banking, General Banking
& Finance. All the departments have been discussed in detail and all the policies
and procedures have been described thoroughly.

As the main purpose of internship is to learn by working in practical environment
and to apply the knowledge acquired during the studies in a real world scenario in
order to tackle the problems using the knowledge and skill learned during the
academic process, In this report the detailed analysis of the organization has been
done and all the financial, technical, managerial and strategic aspects have been
evaluated to analyze the current position of the organization.

This internship report covers many important aspects which are basically related
with the operations and financial aspects of the bank.

In the end the learning and experiences section consists of all the policies,
processes, practices and procedures which I have undergone through and learned
during my internship program.
This report also contains my perceptions about the employeess satisfaction,
motivation level and the working environment of the organization.

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INTRODUCTION OF THE ORGANIZATION

MCB Bank is one of the leading banks of Pakistan with a deposit base of about Rs.
280 billion and total assets of around Rs.300 billion. Incorporated in 1947, MCB
soon earned the reputation of a solid and conservative financial institution
managed by expatriate executives. In 1974, MCB was nationalized along with all
other private sector banks.
This led to deterioration in the quality of the Banks loan portfolio and service
quality. Eventually, MCB was privatized in 1991.

Since privatization, MCB's growth has been phenomenal. Today, MCB in one of
the largest foreign banks in Sri Lanka, the first bank in Pakistan to launch Global
Depository Receipts (GDR) in 2006, has strategic foreign partnership with May
bank of Malaysia which holds 20% shares in MCB through its wholly owned
subsidiary Maybank International Trust (Labuan) Berhad since 2008, has
international indirect regional presence in Dubai (UAE), Bahrain, Azerbaijan, Hong
Kong and Sri Lanka and serving through a domestic network of over 1,150
branches and over 690 ATMs across Pakistan with a customer base of 4.96 million
(approximately)

During the last fifteen years, the Bank has concentrated on growth through
improving service quality, investment in technology and people, utilizing its
extensive branch network, developing a large and stable deposit base and
managing its non-performing loans via improved risk management processes.

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BRIEF HISTORY OF THE ORGANIZATION

The history of MCB can be divided into Three main Phases:

Development Phase
Nationalization Phase
Privatization Phase

DEVLOPMENT PHASE:
MCB Bank Limited was incorporated by the Adamjee Group on July 9, 1947, under
the Indian Companies Act, VII of 1913 as a limited company. The bank was
established with a view to provide banking facilities to the business community of
the South Asia. After the
partition of the Indo-Pak subcontinent, the bank moved to Dhaka (then the
capital of former East Pakistan) from where it commenced business in August
1948. In 1956, the bank transferred its registered office to Karachi, Where the
head office is presently located. Thus,
the bank inherits a 64 years legacy of trust of its customers and the citizens of
Pakistan. MCB Bank is not an overnight success story. It started with a share
capital of Rs 30 million which is divided into 3 million ordinary shares of Rs 10
each.

NATIONALIZATION PHASE:
The 1960s decade is stated as the golden era in Pakistans economic and financial
development. The banking sector also registered noticeable growth during that
period and
lent a strong helping hand to the government to achieve rapid economic growth
of the country. But in early 1970s this scenario changed altogether.

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The separation of East Pakistan (now Bangladesh) and induction of the
government led by Zulfiqar Ali Bhutto were the most significant events of early
70s having far reaching effects on the banking system.
In the wake of rapidly changing conditions of the country, the government
decided to
nationalize all the commercial banks so that the nation as a whole can benefit
from a better use of resources. Consequently, the Muslim Commercial Bank was
nationalized under the
Banks (Nationalization) Act, 1974 promulgated on January 1, 1974.
In the wake of rapidly changing conditions of the country, the government
decided to nationalize all the commercial banks so that the nation as a whole can
benefit from a better use of resources. Consequently, the MCB Bank was
nationalized under the Banks (Nationalization) Act, 1974 promulgated on January
1, 1974. In the banking sector, the then government decided to retain only five
major banks by merging all the smaller banks with the large ones. As a result of
this policy, the Premier Bank was merged into Muslim Commercial Bank in 1974.

PRIVITIZATION PHASE:

This was the first bank to be privatized in 1991 and the bank was purchased by a
consortium of Pakistani corporate groups led by Nishat Group.
The banks after nationalization came under political and bureaucratic control and
deviated from normal banking practices. Some of their senior executives were
tempted to nurture a culture of obliging big businessmen, feudal and political
influential.
They sacrificed their personal integrity and interest of banking sector for gaining
promotion and accumulating personal wealth. That is how banking sector started
losing its upright and professional institutional image from mid-80s and its
downward slide started which touched new low during 1990s.

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MISSION STATEMENT

MISSION STATEMENT
We are a team of committed professionals, providing innovative and efficient financial
solutions to create and nurture long-term relationships with our customers. In doing so,
we ensure that our shareholders can invest in us with confidence.

CORE VALUES
These are the standards and principles which determine our behavior and how we
interact with our customers and each other
Integrity
We are the trustees of public funds and serve our community with integrity. We believe
in being the best at always doing the right thing. We deliver on our responsibilities and
commitments to our customers as well as our colleagues.
Respect
We respect our customers values, beliefs, culture and history. We value the equality of
gender and diversity of experience and education that our employees bring with them.
We create an environment where each individual is enabled to succeed.

Customer Centricity
Our customers are at the heart of everything we do. We thrive on the challenge of
understanding their needs and aspirations, both realized and unrealized. We make
every effort to exceed customer expectations through superior services and solutions.
Innovation
We encourage and reward people who challenge the status quo and think beyond the
boundaries of the conventional. Our teams work together for the smooth and efficient
implementation of ideas and initiatives.

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KEY OPERATION OF THE CONCERN

The departments are as under

General Banking Department

Clearing Department
Remittance Department
Accounts Department
Cash Department

Clearing Department:
All the external functions of clearing are carried by NIFT (National Institute of
Facilitation Technology) while the internal operations are performed by clearing
department. It is just like any courier service which takes the cheques of other
banks and delivers the cheques of that branch to it.

Clearing is a system by which banks exchange cheques and other negotiable
instruments drawn on each other within a specified area and thereby securing the
payment for its clients through the clearing house. A clearing house is a general
organization of the banks at a given place, Its main purpose is offsetting the cross
obligation in the form of cheques.
When there are many banks in the country each will receive a number of cheques
drawn on other banks, deposited within for collection. A clearing house is an
organization where these cheques are brought and the mutual claims of each
bank on the other are offset and a settlement is made by the payment of
differences. They deliver cheques that their bank may have negotiated and

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receive in exchange cheques drawn on their bank negotiated by other bank. The
responsibility of smooth cooperation of the clearing function lies with the State
Bank of Pakistan.

Remittance Department:
The need of remittance is commonly felt in commercial life particularly and in
every day life general. A major function of any banking system is the transfer of
funds from one client or one place to another. By providing this service to the
customer the bank earns a lot of income in the form of service charges. This
department deals with local currency remittance i.e. remittance from one city to
another without actually carrying the currency. MCB uses following instrument
for transferring of money:
Demand Drafts
Pay Order
Telegraphic Transfer
Mail Transfer

Demand Drafts (DD):
DD is a written order given by the branch of the bank on behalf of the customer
to other branch of the same bank to pay the certain amount to the customer. DD
are issued for the particular place other than place of issuance. A drafts is a
Cheque drawn by a bank on its own branch or any other branch of another bank
at a different place requesting it to pay on demand a specified amount of money
which is already received to the person named on it. DD is of following two types:
DD payable
DD Paid Suspense a/c
In the first type as advice reaches for payment the immediately pay to the
customer while in later as DD presented by the customer, it is paid and the
suspense account is debited.

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Internship Report,2013

Pay Order:

Payment Orders are issued for the money transfer with in the city. Pay order is
made for local transfer of money. Pay order is the most convenient, simple and
secure way of transfer of money.

Telegraphic Transfer( TT ):

In this case the authority is given from one bank to other on the behalf of the
customer through telecommunication to debit their inter office account through
them and credit their parties account mentioned in TT. It is an inter bank
transaction. Telegraphic transfer is an instant transfer of funds. Through this
method applicant can transfer money from one place to another place. There are
two types of TT, Both types of TT are maintained in separate registers, test is
applied by the manager of every amount of TT.

Incoming TT
Outgoing TT
Applicant has to fill a form along with depositing amount to be transferred and
bank commission. MCB charges the commission at the same rate as in the case of
demand drafts.

Mail Transfer (Mt):
As the name shows, it is transfer of money in the shape of document through
mail. Procedure is like TT. The transfer of funds from one place to another by mail
is called Mail Transfer (MT). The MT can be foreign or domestic. The applicant
who is desiring to remit the funds by way of Mail Transfer can either deposit cash
or ask the bank to debit his/her account with the cost of MT including the bank
charges. These all measures are for safe transfer of funds.

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Accounts Department:

Every transaction which takes place recorded in the computer so all transactions
in different departments are forwarded to account department.

Since all vouchers from different departments are forwarded to accounts
department so this department tallies all such transactions with current
department after maintaining the ledger of each department.
The branch where I worked Mr. ANUS was performing these activities.

I was not allowed to use software but I observed all the fuctions performed by
him. Following are different functions performed by this department:

Preparation of Financial Statements for different time span
Maintain all accounts of different departments
Calculation of profit on different schemes
Calculation of markup on different advances
Preparation Different types of reports for State Bank
Daily position of cash & every accounts
Matching daily summaries of all departments with ledger

As software is used therefore all these tasks have become quite simple just it
requires posting and then all tasks can be performed by giving computer
commands.

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Cash Department:

In cash department both deposits and withdrawals go side by side. This
department works under the accounts department and deals with cash deposits
and payments. This department maintains the following sheets, books, ledger of
account:
Cash received voucher sheet.
Cash paid voucher sheet.
Paying-in-slip
Cheque Book
Cash balance book

Cash Paid Sheet:
The only instrument that can be used to withdraw an amount from an account is
the Cheque book. No payments are made by another instrument. Cheques can be
of two types, they may be presented at the counter and encashed and the others
are clearing or transfer cheques.
Cashier manually inspect the Cheque for following:

Signature & date
Cross cutting
Drawees a/c title
Amounts in words & figures
Two signatures at the back
The cheques should not be stated as post dated. If in the Cheque there may
discrepancy regarding any of the aspects described above the cheque is returned
to the customer for rectification. On other hand if the cheque is valid in all
respects, the cashier enters the necessary inputs in the computer and post the
entry so that account balance is updated.

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When cashier posts these entries, computer automatically display the balance
before posting the transaction amount, balance after posting.

The cashier easily and quickly see whether the amount being withdrawn so
exceed the balance or within the balance. If the amount does exceed the balance
then it is upon the discretion of the manager to allow an overdraft and not
depending upon the customers reputation. If he does not allow an over draft, the
procedure is repeated again as described for the mismatch of the signature
Cheque is return.

The detail of notes (currency) is written on the back side of the Cheque. The
cashier at the same time maintain the Cash Voucher Received Record Sheet.
Then once again inspect the signature of the customer cancellation mark of
checking officer and stamp of POSTED is placed on cheque before hand over the
cash to customer.

Cash Received:

For depositing the cash into customers accounts, there is need to fill in the
paying-in-slip giving the related details of the transaction. This paying-in-slip
contains the date, a/c/no, a/c title, particulars, amount being deposited and
details of the cash. There are two portion of the paying-in-slip. The depositor
signs the one part of the paying-in-slip one is retained by the bank to show an
acceptance of the entries made in the slip.

The different colored paying-in-slip are used for all the types of deposits. Only the
slips related to a particular type of a/c is acceptable by the bank. For example
current paying-in-slip for current a/c and saving paying-in-slips for saving a/c etc.
The paying-in-slip serves as a voucher to update to computerized transaction
ledger.

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The transaction ledger is only updated by paying-in-slip and Cheque. The cashier
responsible to receive both the paying-in-slip and cash from the depositor. The
cashier check the necessary details provided I the paying-in-slip and accounts the
cash and tallies with the amount declared in the slip. If the amount does not tally
with the cash given, the deposit is not entertained until the customer remove the
discrepancy.
On the other hand if the two amounts tally, the cashier fills in the Cash voucher
received Record Sheet and assigns a voucher no. to both the transaction being
made in the sheet and the slip. This voucher no. starts with one and continue by
serial increments of one for each day till the closing of the sheet, the cashier fills
the voucher no, an account, cash day till the closing of the sheet.

The cashier fills in the voucher no, an account of, cash entry in the related type of
a/c and he post his initials on both part of the voucher. Then the cashier send
both to the accountant who verifies all the entries in the two documents, if the
entries in the two documents, if the entries in the two documents tally with one
another, the accountant authenticates the two by singing on the two documents
and posting stamps on the slip.

Cash Book Balance:
At the end of the working day cashier is responsible to maintain the cash balance
book. The cash book contain the date, opening balance, detail of cash payment
and received in figures, closing balance, denomination of government notes
(Currency). It s checked by manager. The consolidated figure of receipt and
payment of cash is entered in the cash book and the closing balance of cash is
drawn from that i.e.

Opening Balance of Cash + Receipts - Payments = Balance
The closing balance of today will be the opening balance of tomorrow. This
department is one of the most important department of the bank.

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ORGANIZATION CULTURE

MCB has an organizational culture conductive for growth and confidence.

Trust:
We are the trustees of public funds and serve with integrity & commitment.
Ethical behavior is of critical importance to us.
We adopt full compliance with internal and external policies and procedures,
operating within the legal framework

Customer Focus:
We continuously seek to exceed our customers expectations, forging and
maintaining long term relationships.

Innovation:
We strive to be the market leaders in innovative products and services offering
customized financial solutions with flawless execution

Achievement:
Our people are our most valuable asset. We are committed to a result oriented
culture. Our goals are clear and merit is the only criterion for reward

Social Responsibility:
As responsible citizens we contribute to the social welfare of the community we
live in.

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PURPOSE OF INTERNSHIP

Internship is the capstone experience that provides me with hands-on, real- world
experience in a work setting. Ideally, internship will enables interns to:

Integrate and use my knowledge and skills from the class room.

Discover where further competence needed.

Take steps to gain that competence under educational supervision.

Become better acquainted with the types of work settings in which such
competence can be applied.

Reason of Choice:
These are the reasons
To develop skills and competencies that will advance our employability.

Internships help us learn and add to our experience.

We can generally adjust our timings to suit our self.

We learn how to deal with a variety of situations.

To have a positive impact on our society and the world around Find a
suitable Mentor who can guide us through our career decisions and
many life experiences.

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Personal Objectives:

I worked as an internee in MCB Port Qasim Branch and the main objectives to
study in MCB were:

To get some experience in working with well reputed organization.

To gain knowledge about the professional environment in bank.

To Know about the technology utilized in the bank.

To deal and manage with the Situation of stress.

To effectively utilize and develop my skills and contribute positively to
the growth of the organization

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PRODUCT & SERVICES

Credit cards:
Makes MCB Visa the most affordable credit card in your wallet.
MCB VISA offers you a wide range of products that will cater to your
diversified taste perfectly.
Intelligent Reward Monitoring and Redemption System.
Buy now and pay off latter in easy and affordable monthly installments!
Saving you from the hassle of making multiple payments on your various
credit cards.
You need cash and want to pay back in installments.
Life is too precious to be spoilt by unforeseen events.
How About a credit card that acts like hard cash.

Car Loans: Car4U:
The main features of car loan, Car4U, are:
FLEXIBLE
Option for financing or leasing
Financing tenures from 1 to 7 years
Option for new as well as used cars
Option for early payment
Option for first year insurance financing
Minimum documents required (1 copy of CNIC and 2 photographs)
AFFORDABLE
Lower mark up rates
Lower insurance rates
Only upto 15% down payments

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MCB Business Sarmaya:
Running finance facility, to use as and when you want.
Financing upto Rs. 20 million
Pay back when you want
Only monthly mark-up payment
Lower mark up and that too only on utilized amount.
Option to club income to avail higher financing limits.

Personal Loan:
Speedy loan approval
No guarantor / security / collateral required
Borrow up to Rs.1,000,000/-
Partial and full adjustments allowed anytime during the tenure
Optional insurance
Equal monthly installments
Lower interest rates
Higher loan limits
Doorstep service and assistance from our dedicated sales staff to fill and
submit
application along with documents

Mobile Banking:
At the forefront of technological excellence, MCB proudly introduces MCB
MOBILE BANKING. The convenience of accessing your account balance
information and mini statement.

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Call Center:
The state of the art MCB call center is the right choice to keep you in step with
your ever hectic schedule by providing you services relating to your account and
Smart card at any point in time.

Bill Payment:
MCB easy bill pay offers unmatched convenience to pay your utility and
mobile phone bills or re-charge your prepaid mobile phone accounts
anywhere, anytime with security and peace of mind.
MCB is the only bank that offers you 3 convenient options of making bill
payments to PTCL, SSGC, KESC So, save your precious time by avoiding long
queues and pay your bills through MCB Easy Bill Pay.

Islamic Banking:
Islamic Banking Division was formed with effect from 1st January 2003, which in a
short span of time, has developed sufficient expertise, necessary infrastructure,
information technology, and manpower to run Islamic Banking Operation and
offer Islamic Banking.
Type of Accounts
BASIC ACCOUNT:
Open a Basic Account with as little as Rs.1000/- only.
No minimum balance maintenance requirement.
No monthly account maintenance charges.
Two free deposits per month (including cash and clearing).
Two free withdrawals per month (including cash and clearing).
Unlimited free withdrawal transactions through MCB's ATMs.
Use your MCB VISA DEBIT CARD to shop at thousands of merchants across
Pakistan

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CURRENT ACCOUNT:
The current account is the most common account and the most preferred
amongst business concerns. The theoretical explanation for this would be that
they can function more efficiently but since in reality there are no restrictions on
any with drawl the only reason we could think of is that current account facilitates
online banking which saves time (which in this ultra competitive business world
the most precious resource) to a considerable extent. In case of a current account
the client does not earn any interest. Current account enables the client to do
cash transactions in a more efficient manner.
Low minimum balance requirements.
Unlimited cash deposit and withdrawal facility at hundreds of branches
nationwide.
Use your MCB Visa Debit Card to shop at thousands of merchants across
Pakistan.
Lockers and other affordable transactional facilities.
MCB ACCESS:
Hundreds of 9-5 full day banking branches.
Network of over a thousand branches, and hundreds of online branches, at
convenient locations.

SAVING ACCOUNT:
Individuals who wish to earn profit/interest on their investment normally
maintain the profit and loss sharing account but in order to earn interest the
client is required to keep his/her deposits with the bank for some time. In theory
there are some restrictions on withdrawal of money from a Profit and Loss
Sharing account but in general banking practice there is no restriction on any with
drawl from a Profit and Loss Sharing account.

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SAVING 365 GOLD:
This account is newly developed of MCB and it provides flexibility of saving
account to business people. Profit on deposits will be payable on daily product
basis on balance of RS. 500,000/- and above. However, if balance in the account
falls below RS. 500,000/- on any day, the product will be ignored. There will be no
restriction on withdrawal from the account. Zakat and withholding Tax is also
applicable on the account opened under this scheme.

Minimum balance is Rs.500,000/=
Below minimum balance, profit calculation ignored
Profit calculated on daily basis
Profit paid on annually basis
Zakat deducted on @ 2.5%
The higher the balance, higher the rate is offered.
Profit calculated on daily basis.
Profit paid into your account every month

FOREIGN CURRENCY ACCOUNT:
Open your account in US Dollar, UK Pound Sterling, or Euro.
Open for as little as US$ 500 or equivalent.
Unlimited transactions at your branch.
Free Foreign Currency cash deposit and withdrawal facility.
Rate of Return directly linked with international market.
Profit paid into your account every six months.
Foreign Remittances facility available.
Countrywide network of Foreign Currency Branches.
Cash withdrawal in PKR equivalent.

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SAVINGS XTRA ACCOUNT:

The higher your balance, the higher your profit.
Now avail attractive rates up to 8.5%.
Profit calculated on monthly basis.
Profit paid into your account semi-annually.
No joining fee on Debit/ ATM Card.
50% Discount on Lockers.
Cash deposit and withdrawal facility at hundreds of branches nationwide.
Unlimited number of ATM withdrawal transactions.
3 Free withdrawal transactions through the branch every month.

BUSINESS ACCOUNT:

Higher the balance, the higher the number of free transactions.
Open a Business Account with Rs.50,000 only.
Unlimited free cash deposit and withdrawal facility at hundreds of branches
nationwide.
FREE SERVICES
When you maintain average monthly balance of Rs.100,000 or above
Demand Drafts/Pay Orders.
Cancellation for Demand Drafts/Pay Orders.
Cheque Book.

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WHAT HAVE I DONE ?

I worked as an Internee in MCB Bank for 6 weeks as per required by University.
During my Internship, there was a tremendous atmosphere in MCB Bank. I
learned so many things from their management like how to work in a standard
place.

At my first day in Port Qasim branch the bank manager, Mr. Khuwaja Faizal Ali has
introduced me with different persons and department of the bank. After that I
have personally visit every department one by one and observe what is
happening there. All the officials have co operate me very much and provide me
information, which I needed.

The most important benefit of this internship is that I got practical exposure of
work place.
I got practical experience of working practices related with my field.

I learned that how to manage things and how to create balance among work life
and personal life.

Management did help me a lot during my work they always guide me especially
Branch Manager.

I learned whole process of account opening of individuals practically. I remained
involved very much in practical activities of account opening.
I learned whole process of Clearing.
I processed the Inward cheques for collection and clearance, and have also
prepared vouchers.

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Every transaction which takes place recorded in the computer so all transactions
in different departments are forwarded to account department. The branch
where I worked Mr. Anus Khan was performing these activities. I was not allowed
to use software but I observed all the functions performed by him.

In cash department I observed the process of deposits, filled deposit slips, and
learned how the cash registers are maintained. In this department I did little work
practically as it was not allowed.

During my internship I dealt with many customers and employees, this was a
great experience to learn

- How to deal with customers
- How to work under pressure i.e in rush hours.
- How to manage an office.
- My communication skills were improved.
- I observed the practical application of many accounting concepts.

In short, MCB Bank is the first choice of the students who want to gain the
practical experience of internship. As being the first bank in Pakistan,
MCB has always strived to achieve more market share by focusing on the needs of
its current and potential customers.

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Internship report, 2013

SUGGESTION & RECOMMENDATIONS
SWOT ANALYSIS:
STRENGTHS:
The strengths of MCB are as:
MCB is the first Pakistani privatized bank and because of its quality
management, marketing, innovation in products and services is performing
well in financial market.
Strong and its attractive products
Better focus on customer services and customization
Flexibility with the changing environment.
Induction of the highly qualified professionals to change overall set up.
Technical management skills
Employees respect & dignity
Good corporate citizenship
Weaknesses:
The noted weaknesses of MCB are as:
The majority of people are not well aware about the products of MCB.
Therefore it should advertise extensively especially RTC and Master Cards.
In MCB there is lack of specialized skill because of job rotation policy of
human resource department. The bank should concentrate upon
increasing its abilities on individual service basis.
Mismanagement of time is another big mistake in MCB branches, the bank
official time of closing is 5:00pm but due mismanaging of time allocation
and work the staff is normally on their seats till 7:00 or 8:00 clock.
Process of development is bit slow due to its conservative approach
Never prefer to be a leader and prefer to be a follower of others
Slow improvement and acceptance of technological changes

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Opportunities:
Greater potential and opportunities for Credit Division if Liberal Policies
being adopted.
department through effective promotional and liberal policies.
Inclusion of highly qualified professional can change the whole scenario
and position of the bank if they have given the due liberty in performing
their duties.
Adoption of information technology will improve the customer services.
More mobilization of accumulated deposit is possible through innovative
financing to
Agro Based Sector
Leasing
Personalized Financing
Threats:
The Competition has become severe by the entrants of so many banks, So
to exist one will have to prove himself in its services through excellent
management and will have to satisfy its shareholders. Otherwise he will be
out the market.
The decrease purchasing power of consumer in the current economic
situation of the country affecting the business activity speed too much and
the result is the low investment from the investors in new projects can
create problem for the bank because it is working a lot in trade.
Introduction of credit marketing by local and foreign banks is badly
affecting the mobilization of the MCBs deposits due to the non presence of
such department in it.
Introduction and adoption of information technology as well as promotion
of the computer culture by the local as well as foreign banks will definitely
affect the services and business of the MCB.

KASBIT University
Page 29 of 32


CONCLUSIONS

With Cooperation of all branch members, I have been able to learn and
experience many new things related to the banking sector and the banks
workings.

I am able to handle the public with respect to many different workings on many
different instances and also in account opening for customers and can handle
many other tasks as well.

Finally I concluded that MCB is a good organization for a person for his long term
career workings. Overall working and environment of the bank is very
comfortable and the staff is very helpful and respectful of each other and it still
maintains a professional environment. Management of the bank is very strong.

Employees of MCB Port Qasim branch work more than their working hours and all
the workings take place in a very friendly atmosphere that does not induce
pressure on the person working there. It also shows their loyalty and commitment
to the organization.

This branch of MCB relatively small and has climbed its way up very quickly and
all that only because of the employees efforts and consideration for each other.

KASBIT University
Page 30 of 32


PROBLEM IDENTIFICATION

Shortage of Staff:
Almost in all branches of MCB BANK the problem of shortage of staff is very
common. There are only few employees who are the be all and end all of the
whole branch resulting in burden of work.
Staff is not Adequately Trained:
Need some Improvement.

MCB should provide technical training of the staff

The circle of ATM machines should extend in all major cities of the
Pakistan.

MCB should encourage creativity.

The moving cameras in their branches for securities purpose.

KASBIT University
Page 31 of 32


RECOMMENDATIONS & SUGGESTIONS

After doing a deep study and witnessing everything that goes on in a branch, I
would then like to make the recommendations that;

First of all, the management needs to overlook the major problems that the
organization is currently facing and then develop strategies to eradicate them.
Some of the suggestions that I would like to give at the end are:

Promotion and Mass Media Publicity:

MCB Bank can improve its Marketing strategies to acquire more promotion and
mass media publicity by the use of effective channels of promotions like TV,
Newspaper Advertisements.

Need introduce friendly Products:

In order to compete in the ever-expanding market both nationally and
internationally, introducing new and efficient products is one of its major
requirements.

Better Reward System:

Better reward system is one of the most important requirements in order to
reduce the problem of Employee retention and improve Employee motivation.

KASBIT University
Page 32 of 32

_____________________________Internship Report, 2013

Continuous Training of Employees:

Creation of enhanced performance appraisal system
Implementation of enhanced Marketing system
Continuous lecture on better communication of staff with customers

SYMBOL SYSTEM:

To make the SYMBOL system more efficient and make sure its connectivity all the
time in order to provides more convenience to customers.

Change The Nature Of Work:

Most of the bank employees are sticking to one seat only with the result that
they become master of one particular job and loose their grip on other banking
operation. In my opinion all the employees should have regular job experience all
out-look towards banking. Their promotion policy should be adjusted accordingly.

Increase Salaries:

MCB is making good profits but giving less pay to their employees as compared to
their competitors. So their salaries should be increased.

Incentive To Employees:
Bank should give some more incentive to its employees in order to remove the
conflict between lower and higher officers and should try to improve the working
condition of the bank. Such system should be designed that every employee who
has some problems with his officers can communicate to the higher management
and some steps must be taken to improve that.

KASBIT University

Internship Report, 2013: in The Name of ALLAH, The Compassionate, The Merciful

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Prepared By: Muhammad Yasir

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