Benefits

Data Sheet
www.servicenow.com
ServiceNow
Service Automation Platform
Drive Consolidation,
Automation, and Innovation
The app creator tool, graphical
workow designer, and
integrated content management
system empower IT to
consolidate business-to-employee
applications on a platform
with a single system of record,
increase enterprise agility
by automating unstructured
business processes, and drive
innovation by building new
applications that deliver on
unique business requirements.
Provide a Modern,
Consumerized IT Experience
Mobile IT professionals and
eld technicians can access
applications on the ServiceNow
platform to resolve issues,
complete work tasks, and
view reports wherever they
are, while mobile business
users can self-service on the
go. Social features make
interactions more contextually
rich and immediately actionable.
Customized reporting and
dashboards make information
easy to assimilate and use.
Focus on Enabling
the Technological Edge
State-of-the-art cloud
infrastructure meets the
stringent requirements of the
largest, most demanding
enterprises around the world,
so IT can shift its focus from
maintaining a challenging
technology infrastructure to
providing strategic value to
the enterprise.
The IT Challenge
IT is responsible for enabling the enterprise with technology to make it agile and innovative.
Yet ITs time is often consumed with maintaining legacy applications and technologies no
longer suited to the requirements of executive management or end users. Executive
management wants to consolidate the technology infrastructure, drive enterprise efciency,
and find ways to innovate for competitive advantage. End users expect a modern,
consumerized IT experience that includes self-service, social collaboration, and mobility.
To meet these needs, IT has legacy applications, both custom-built and packaged, which
are now outdated, inadequate, and expensive to maintain. So instead of driving enterprise
agility and innovation, IT nds itself expending its valuable resources and efforts just to
maintain this unsatisfactory, challenging infrastructure.
The ServiceNow Solution
The ServiceNow Service Automation Platform is an easy-to-use, cloud-based application
platform that empowers IT to bring consolidation, automation, and a consumerized
IT experience to the enterprise. The ServiceNow platform is well-suited for building
custom business-to-employee applications that automate unstructured work processes,
fulll requests through self-service interfaces, and consolidate disparate legacy
applications on a platform with a single system of record. IT can use the codeless app
creator tool, graphical workow designer, and integrated content management system
to build sophisticated custom applications which integrate via open APIs with most
cloud and on-premise applications and data sources. In addition, IT can use open web
standards like JavaScript to enhance and extend applications. The ServiceNow platform
automatically enables all applications for mobile computing and social collaboration. IT
can control user access at a granular level and can easily customize reports and dashboards.
International operations are covered with built-in support for almost 20 languages and most
currencies. ServiceNow uses a secure, multi-instance model to preclude co-mingling of
data, industry-standard strong encryption to secure the data, and has achieved various
security certications to ensure the highest levels of enterprise-class security. Underlying it
all, a state-of-the-art cloud infrastructure ensures that the ServiceNow platform is highly
available and highly scalable. Forward-thinking IT executives who use the ServiceNow
platform for developing modern custom applications increase their organizations agility
and capacity to innovate, end user satisfaction, and ITs strategic value to the enterprise.
Point-and-click, drag-and-drop graphical workow designer
Data Sheet
ServiceNow Service Automation Platform
4810 Eastgate Mall, San Diego, CA 92121, USA / Phone (858) 720-0477 / Fax (858) 720-0479 / www.servicenow.com
2013 ServiceNow, Inc. All rights reserved.
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SN-DS-AP-052013
Codeless App Creation
for Citizen Developers
Non-programmers can build custom
applications for automating forms-based
workow in minutes using the best
practices-based app creator. Use the
intuitive point-and-click interface to create,
manage, version, and analyze modern
cloud applications. Custom applications
automatically leverage all the power of the
ServiceNow platform, particularly data-
sharing between applications, workow/
automation, reporting, and security.
Drag-and-Drop
Graphical Workow Design
IT professionals can also automate business
processes using the ServiceNow platforms
graphical workow designer. Quickly build
business workows like approvals, emails,
or state-based actions into any application
on the ServiceNow platform by dragging
common, pre-built activities from the palette
onto the workow canvas.
Content Management System
for Custom Look and Feel
The ServiceNow platforms built-in content
management system enables IT to create
custom, self-service web portals with the
familiar look and feel of existing intranet
sites. Custom applications, home pages,
and portals can be given almost any look
and feel to increase user adoption of new
applications on the ServiceNow platform.
Extensible Platform for Easy Integrations
The ServiceNow platform is designed to
integrate with most cloud and on-premise
applications and data sources with little
to no coding. Integration technologies
include SOAP and RESTful web services,
secure FTP, and data import/export. Every
ServiceNow database table exposes its
own WSDL le to simplify integration with
external data sources.
Mobile-enabled Applications
All applications on the ServiceNow platform
are automatically mobile-enabled, without any
need to congure or maintain separate
mobile apps, workows, or gateway servers.
Furthermore, applications are automatically
optimized for display on popular tablets
and smartphones, providing interface features
specic to a given mobile device.
Social-enabled Applications
All applications can also be enabled
for social collaboration. The searchable
Live Feed social stream allows users
to communicate, share, and reference
discussions with a broad or narrow audience.
Using this social stream, users can embed
threaded conversations within any record
in any application in the system and include
automated updates pushed from the
record alongside comments from users.
Customized Reporting and Dashboards
Reports and dashboards can be easily
customized to meet specic user
requirements. A simple and exible reporting
engine allows users to quickly generate
and save reports directly from a list of
records. Users can right click within a list
in any application to generate bar charts
and pie charts for instant analysis. They
can also define their own personal
dashboards by simply dragging and
dropping the gauges and reports they need
to highlight the most important information.
Granular Access Control
Applications running on the ServiceNow
platform can be congured to restrict
access to and within applications through
role-based access controls at the level of
any data object application, module, table,
row, column, or eld. Multiple identity
management interfaces, including SSO,
Active Directory, LDAP, and SAML, allow
IT to control user and role access by
leveraging systems already in place.
Certied Multi-layered Security
The ServiceNow multi-instance model
means there is no co-mingling of data,
and industry-standard strong encryption
secures data in the ServiceNow platform.
ServiceNow is also SAS70/SSAE16/SOC1
Type II, ISO 27001, and FISMA Moderate
ATO-certied. These types of certications
provide third-party attestation of the
data center controls, security measures,
and operational processes that provide
physical security protection and facilities
support for the ServiceNow environment.
Advanced High Availability and Scalability
ServiceNow is built on a state-of-the art
cloud infrastructure that is highly available
and highly scalable. A combination of load
balancing, highly scalable architecture, data
replication within and across datacenters,
extensive automation, and regular testing
ensures that all applications and platform
services are highly available and can scale
to the needs of the largest enterprises
around the world.
Applications can be enabled with social
features such as Live Feed for enterprise
collaboration
Mobile-enabled custom reporting
and dashboards