Contents

A. OVERVIEW OF OUR GROUP ........................................................... 1

1. Teams name ................................................................................... 1
2. Member list ..................................................................................... 1
3. Teams Goal .................................................................................... 1
4. Team rules ....................................................................................... 2
B. BODY .................................................................................................... 2
I. Theoretical Framework .................... Error! Bookmark not defined.
1. Teamwork skills .............................................................................. 2
2. Time management skills ................................................................. 6
3. Communication skills ................................................................... 12
II. Clip content : .................................................................................... 15
1. Early ideas : ................................................................................... 15
2. Detailed script : God proposes, man disposes .............................. 15
3. Video clip-making progress : ........................................................ 16
III. Lessons to learn : .......................................................................... 19
C. CONCLUSIONS ................................................................................. 21
D. REFERENCES .................................................................................... 22





Introduction
In the age of globalization and competitive market, it is now harder and
harder to ensure a good life for all of us especially young people. The first step
to lead to a successful life for any person is to have a source of finance, which
involves finding a good job. Some people manage to get a job with the power of
their relatives, a few other take a risk doing illegal but rewarding job. But with the
majority of us who rely on our own ability and knowledge to get a job, the
competition is stiff. A lot mistook that pure knowledge was the only thing
necessary for a job and not focusing on improving their soft skills. As a
consequence, they fail, since we are human and the need for soft skills in a society
is required. Some thought they could trust in their skills to trick the employer that
they could do the work without the appropriate knowledge. This type of people
also fail. How are we supposed to complete the work without knowing about how
to do it? That means we need both knowledge and skills to be good to get a good
job. But while knowledge is not really something easy to check, the soft skills are
kind of pretty clear for us to assess. So, this report, along with the video clip
attached, will give you a funny, yet profound point of view on how soft skills
affect the chance to get a good job. We also hope that you could learn something
useful from our project.
Sincerely,
Group Se7en




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A. OVERVIEW OF OUR GROUP
1. Teams name
Se7en
2. Member list
No Name Student ID Role
1 Nguyen Thanh Van 1311250023 Leader
2 Dinh Thuy Dung 1311250007 Supporter
3 Nguyen Ho Ngoc Anh 13112500?? Supporter
4 Cao Thanh Tung 1311250022 Script writer
5 Do Duc Viet 1311250024 Recorder
6 Nguyen Hoang Viet 1316250026

Supporter

3. Teams Goal
3.1. Primary goal :
Enhance each members teamwork skill, work-organizing skill as well
as time-management and communication skill
Help each other realize his/her own strength and weaknesses, how to
utilize the advantages and reduce the impact of weaknesses in the future
Cooperate each others skill to complete the objective
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3.2. Secondary goal:
Achieve high score in the subject
Keep a close relationship between members
4. Team rules
Respect each other
Trust each other
Understand the goals and commited to achieve them
Manage conflicts by group discussing and finding out the best solution
B. BODY
I. Literature Review
1. Teamwork skills
1.1. Team
Group of people with a full set of complementary skills required to
complete a task, job or project.
Team members operate with a high degree of interdependence, share
authority and responsibility for self-management, are accountable for the
collective performance and work toward a common goal and share rewards.
A team becomes more than just a collection of people when a strong sense
of mutual commitment creates synergy, thus generating performance
greater than the sum of the performance of its individual members.
(http://www.businessdictionary.com/definition/team.html)
1.2. Teamwork
Teamwork is the definition of the process of working collaboratively
with a group of people in order to achieve a goal. Teamwork means that
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people will try to cooperate, using their
individual skills and providing constructive feedback, despite any
personal conflict between individuals.
(http://www.businessdictionary.com/definition/teamwork.html)
1.3. Classification of team: Formal and Informal Groups
Formal group can be defined as a group that is formed in an
organization, due to a change in the order of the administration. A formal
group have designated work assignments and specific tasks. Their
appropriate behaviors are established by and directed towards
organizational goals.
I nformal group can be defined a group that is formed by friend
(friendships and common interests). An informal group refers to a cluster
of people who come together naturally as a result of having similar
interests or motives. The group usually has a short lifespan and disbands
as soon as their objective is complete. (Duy, 2014, p.12)
1.4. Stages of Team Development
1. Forming: This stage can last for some time, as people start to work
together, and as they make an effort to get to know their new colleagues.
2. Storming: People start to push against the boundaries established in the
forming stage. This is the stage where many teams fail. Storming often
starts where there is a conflict between team members natural working
styles. People may work in different ways for all sorts of reasons, but if
differing working styles cause unforeseen problems, they may become
frustrated.
3. Norming: In this stage, people start to resolve their differences,
appreciate colleagues strengths, and respect your authority as a leader.
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4. Performing: The team reaches the performing stage when hard work
leads, without friction, to the achievement of the teams goal. The
structures and processes that you have set up support this well.
5. Adjourning: Many teams will reach this stage eventually. For example,
project teams exist for only a fixed period, and even permanent teams may
be disbanded through organizational restructuring. Team members who
like routine, or who have developed close working relationships with other
team members, may find this stage difficult, particularly if their future
now looks uncertain.
1.5. Teamwork conflict
1.5.1. Definition
Conflict is defined as a process that begins when one individual or group
perceives differences between oneself and another individual or group over
something that is important.
1.5.2. Causes of conflicts
There is a perceived breach of faith and trust between individuals
There is unresolved disagreement that has escalated to an emotional
level
There is miscommunication leading to unclear expectations
There are personality clashes
There are differences in acquired values
There is underlying stress and tension
There are ego problems
There are combinations of the above (Duy, 2014, p.65)
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1.5.3. Reactions to conflict
Avoiding: those who avoid conflict, denial is never a good way to resolve
any conflict, since it is just a way to hide and not facing. Communication is
important and sometimes you need to be really sharp and sensitive, observe
your teamwork.
Competing: means domination, and therefore another way to make conflict
management another issue itself.
Accommodation: means the member is going to be less committed and
involved since feeling left behind leads to isolation
Collaboration: having team members ready to collaborate always
empowers effectiveness, since they are willing to get involved in conflict as
much as in work and achievements.
Compromising: once a member feels part of the team and understand its
role and value, making him aware of the conflict relevance is easier so that
he can commit to help resolving it.
1.5.4. The 7 Steps to Conflict Resolution:
STEP 1. Develop an attitude of resolution
STEP 2. Set the stage, plan your approach
STEP 3. Arrange a place and time to talk
STEP 4. Tell your stories, gain an understanding of the issues
STEP 5. Listen actively and with empathy
STEP 6. Generate solutions and a shared, win-win vision of resolution
STEP 7. Test for satisfaction (Duy, 2014, p.77)

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Conflict Resolution
To Resolve a
Conflict
What to say or do? Why?

Calm yourseft Take a deep breath, say relax Clears thinking, models
control
Restore order Take a Time Out Stops the fight, contains the
damage
Hear their stories Help me understand your
concern
Gathers information, defuses
tension
Listen carefully Eye contact, dont interrupt Honors the need to be heard
Generate
solutions
How could we resolve this? Moves from accusation,
brings closure
Agree on a
solution
Would this work for you? Moves to resolution, brings
closure
Test for
satisfaction
Are you sure this will work for
you?
Assures clear communication

2. Time management skills
2.1. Definition:
Time management is the act or process of planning and exercising
conscious control over the amount of time spent on specific activities,
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especially to increase effectiveness, efficiency or productivity. It is a meta-
activity with the goal to maximize the overall benefit of a set of other
activities within the boundary condition of a limited amount of time.
(http://www.businessdictionary.com/definition/time-management.html)
2.2. Benefits of time management
You will avoid missing important academic and non-academic
deadlines:
Turning in your assignments, paper report or FAFSA applications early or
on time will give you enough breathing time. Remembering to schedule
your time for special occasions such as birthdays, anniversaries and
vacations will also prevent last minute preparations.
You will be happier and healthier:
Following a good time management routine will allow you to have more
time to live a healthy lifestyle by sleeping well, eating right and exercising
regularly. The benefits multiply when you treat your body right.
You will have more time to do what you enjoy doing:
An effective time management routine will give you more time to pursue a
hobby. Whether its gardening, painting, hiking or simply spending quality
time with your family, scheduling time for your hobbies and interests will
greatly enhance the quality of your life.
You will have more time to enjoy school:
Adult students are overwhelmed with work and family priorities that put
their academic life on the back burner. Effective time management puts
college life in the forefront. Not worrying about an unfinished report or an
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assignment will help you look forward to school activities with excitement
and to socialize with schoolmates.
You will become more flexible and spontaneous:
Good time management habits can give you extra time to squeeze in
unexpected activities or changes to your schedule, such as helping a friend
with a project or enjoying a quick lunch with an old friend.
Learning good time management skills will benefit you after you
complete college:
People will notice the good habits that you develop when honing your time
management skills. This can help open doors of opportunities to getting the
job or position that you want because you are relaxed and organized, and
you know how to prioritize to get the job done right.
Things will be easier on you, your friends and family:
Bad time management causes relationship conflicts. By knowing how to
manage your time properly, youll be healthier, happier and more fun to be
around.
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2.3. The methods of effective time management
2.3.1. Diagram of time management

2.3.2. The Urgent/Important Matrix:
Managing time effectively, and achieving the things that you want to
achieve, means spending your time on things that are important and not just
urgent.
IMPORTANT: These are activities that lead to the achieving your goals
and have the greatest impact on your life.
URGENT: These activities demand immediate attention, but are often
associated with someone elses goals rather than our own. (Thu, 2014,
p.13)
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URGENT AND I MPORTANT: Activities in this area relate to dealing with
critical issues as they arise and meeting significant commitments. Perform
these duties now.
I MPORTANT, BUT NOT URGENT: These success-oriented tasks are
critical to achieving goals. Plan to do these tasks next.
URGENT, BUT NOT I MPORTANT: These chores do not move you
forward toward your own goals. Manage by delaying them, cutting them
short, and rejecting requests from others. Postpone these chores.
NOT URGENT AND NOT I MPORTANT: These trivial interruptions are
just a distraction, and should be avoided if possible. However, be careful
not to mislabel things like time with family and recreational activities as not
important. Avoid these distractions altogether.
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2.4. Basic principles of time management:
2.4.1. SMART principles:
SMART is a convenient acronym for the set of criteria that a goal must
have in order for it to be realized by the goal achiever.
Specific: Success coach Jack Canfield states in his book The Success
Principles that, Vague goals produce vague results. In order for you to
achieve a goal, you must be very clear about what exactly you want. Often
creating a list of benefits that the accomplishment of your goal will bring to
your life, will you give your mind a compelling reason to pursue that goal.
Measurable: Its crucial for goal achievement that you are able to track
your progress towards your goal. Thats why all goals need some form of
objective measuring system so that you can stay on track and become
motivated when you enjoy the sweet taste of quantifiable progress.
Achievable: Setting big goals is great, but setting unrealistic goals will just
de-motivate you. A good goal is one that challenges, but is not so
unrealistic that you have virtually no chance of accomplishing it.
Relevant: Before you even set goals, its a good idea to sit down and define
your core values and your life purpose because its these tools which
ultimately decide how and what goals you choose for your life. Goals, in
and of themselves, do not provide any happiness. Goals that are in harmony
with our life purpose do have the power to make us happy.
Timed: Without setting deadlines for your goals, you have no real
compelling reason or motivation to start working on them. By setting a
deadline, your subconscious mind begins to work on that goal, night and
day, to bring you closer to achievement.
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2.4.2. The Paretos Principle (The 80/20 principle)
The 80/20 rule states that 80% of your results come from only 20% of your
actions.
For most people, it really comes down to analyzing what you are spending
your time on.
3. Communication skills
3.1. Definition
Two-way process ofreaching mutual understanding, in which
participants not only exchange (encode decode) information, news, ideas
and feelings but also create and share meaning. In general, communication
is a means of connecting people or places
Communication is simply the act of transferring information from one
place to another, whether this be vocally (using voice), written (using
printed or digital media such as books, magazines, websites or emails),
visually (using logos, maps, charts or graphs) or non-verbally (using body
language, gestures and the tone and pitch of voice).
http://www.businessdictionary.com/definition/communication-skills.html
Types of communication based on the communication channels used:
3.2. Verbal Communication
Verbal communication refers to the the form of communication in
which message is transmitted verbally; communication is done by word of
mouth and a piece of writing. Objective of every communication is to have
people understand what we are trying to convey. In verbal communication
remember the acronym KISS (keep it short and simple).
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When we talk to others, we assume that others understand what we are
saying because we know what we are saying. But this is not the case,
usually people bring their own attitude, perception, emotions and thoughts
about the topic and hence creates barrier in delivering the right meaning.
So in order to deliver the right message, you must put yourself on the other
side of the table and think from your receivers point of view. Would he
understand the message? How it would sound on the other side of the table?
Verbal Communication is further divided into:
3.2.1. Oral Communication
In oral communication, spoken words are used. It includes face-to-
face conversations, speech, telephonic conversation, video, radio,
television, voice over internet. In oral communication, communication is
influence by pitch, volume, speed and clarity of speaking.
Advantages of Oral communication are: It brings quick feedback. In a
face-to-face conversation, by reading facial expression and body language
one can guess whether he/she should trust whats being said or not.
Disadvantage of oral communication: In face-to-face discussion, user
is unable to deeply think about what he is delivering, so this can be counted
as a
3.2.2. Written Communication
In written communication, written signs or symbols are used to
communicate. A written message may be printed or hand written. In written
communication message can be transmitted via email, letter, report, memo
etc. Message, in written communication, is influenced by the vocabulary &
grammar used, writing style, precision and clarity of the language used.
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Written Communication is most common form of communication being
used in business. So, it is considered core among business skills.
Memos, reports, bulletins, job descriptions, employee manuals, and
electronic mail are the types of written communication used for internal
communication. For communicating with external environment in writing,
electronic mail, Internet Web sites, letters, proposals, telegrams, faxes,
postcards, contracts, advertisements, brochures, and news releases are used.
3.3. Nonverbal Communication
Nonverbal communication is the sending or receiving of wordless
messages. We can say that communication other than oral and written, such
as gesture, body language, posture, tone of voice or facial expressions, is
called nonverbal communication. Nonverbal communication is all about the
body language of speaker.
Nonverbal communication helps receiver in interpreting the message
received. Often, nonverbal signals reflects the situation more accurately
than verbal messages. Sometimes nonverbal response contradicts verbal
communication and hence affect the effectiveness of message.
Nonverbal communication have the following three elements:
Appearance
Speaker: clothing, hairstyle, neatness, use of cosmetics
Surrounding: room size, lighting, decorations, furnishings
Body Language
facial expressions, gestures, postures
Sounds
Voice Tone, Volume, Speech rate
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II. Clip content:
1. Early ideas:
The clip will focus on how Herby a confident and energetic teenager,
faces the first challenge of his life trying to get a job. However, when it
comes to the last step the job interview, things do not go as he
expected.a lot of trouble happens to him: his watch stops, his vehicle is
stolen and he even gets lost on the way, which prevent him from reaching the
place in time. It is unlikely that he will be able to get the job, but in the end,
thanks to his cleverness and the ability to use his relationship effectively, his
fate now once again lies in his hand and then comes an unexpected ending.
2. Detailed script: God proposes, man disposes
In a fine morning, Herby gets up early, full of confidence and prepares
for the upcoming interview. He goes out at 6.30am, which means he has a lot
of time left before the interview which happens at 8.00am.
On the way to the interview, he thinks a lot about his work, his
successes, his difficulties, his life and future. Spending too much time on his
thoughts, he forgets that time is still passing. The clock is 6.45am but he is
still cycling through the streets, enjoying the view without knowing that his
watch is broken.
After cycling for 30mins around the lake, checking the time again and
still seeing that it is 6.45, Herby feels that there is something wrong and now
he realizes that his watch stopped long ago. He rushes to the interview but on
the way he sees an obstacle and falls to the street while trying to avoid it.
Everything in his bag disperses on the ground and gets stolen by people
around. He ties the bicycle to the tree, believing that it has been damaged and
runs to the office. But when Herby leaves, a thief nearby comes to check the
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state of the bicycle, seeing that it is just a minor problem that can be fixed
easily so he manages to cut the rope and steals the bicycle.
While rushing, Herby gets lost and runs around the lake several times,
sees the thief with his bike and even becomes surprised.
He knows that now he will not be able to get to the place in time, so he
calls Do Viet, one of his close friends, telling him the whole story and asking
for his help. Do Viet is in the restroom while Herby calls, thinking about the
upcoming date with a lovely girl he met on the internet.
Do Viet spends a few minutes on considering his options. If he helps
Herby, he will have to cancel the date an important event in his life. But
after all, he decides to help Herby, prioritizing his friendship above all.
Do Viet gets to the place just in time when the first candidate is called.
Trying to help Herby in his own way, he creates a fake number card to go
into the room first for interview. Then he answers some questions just by
body language, shows some extra qualifications from primary schools to
high schools, messes things up, pretends to be uncontrolled and make the
interviewer very angry. He even make the situation look like the interviewer
is fighting him for that, scares all other candidates who are looking through
the transparent wall so they abandon the interview and run away.
In the end, Do Viet was forced to go out of the room, just when Herby
comes. But now there is no opponent for Herby, which means he almost
secures the chance of successfully getting a job.
3. Video clip-making progress :
3.1. Allocating the roles
Script : Nguyen Thanh Van
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Director : Do Duc Viet
Filming : All the groups members
Main role : Nguyen Hoang Viet as Herby
Supporting role : Do Duc Viet as Himself
Cao Thanh Tung as the Interviewer
Nguyen Thanh Van, Dinh Thuy Dung and Nguyen
Ho Ngoc Anh as the candidates and bag stealers
Nguyen Duc Viet as the bicycle stealer
Lo Thi Huyen Trang as the Interviewers Secretary
Pham Anh Van and Nguyen Quoc Viet as the
offices guards
3.2. Timeline
Timeline Works Results
Day 1 Vote for leader
Set teams goal, rules
Planning work and timeline
Allocating members role
Suggesting ideas about the
script
Specific
timeline
Table of role
Early ideas
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Day 2 Finish detailed script
Allocating actors
Analyze movie script and
practice
Prepare camera and clothes
Select place
Detailed
script
Place
Day 3 Do it
Clips
Day 4,
5,6
Reward performance
Edit clip
Finish report
Video clip
Report

First discussion:
Voting and choosing the team leader Nguyen Thanh Van
Suggesting ideas about the script, choosing the story of a job
interview to proceed.
Second discussion:
Choosing the actors and the roles for the clip. Starting to write the
detailed script. Further suggestion about each scene.
Selecting the place for filming.
Allocating all other work remaining : bring the camera, prepare the
costumes and props.
Start filming:
First scene filmed in Dungs house went on well
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The office scene showed some difficulties. Taking a lot of time to
reconsider the places to film. After choosing the place ( in the
university ), failed to get permission to use the room. Finally got the
permission but time was running out fast. Even though the scene was
filmed successfully with the contribution of all members.
The scene at the lake was affected by local residents. Had some
difficulties borrowing the cars for filming. Still managed to complete
filming in just an afternoon.
The final scene at a friends house took a little more time than
expected due to some members inactivity, although the scene was
very short.
Clip-editing:
The hardest part of clip-making due to reasons: No member excels at IT
and clip-editing skills.
III. Lessons to learn:
Generally, teamwork brings to us many experiences. To work effectively,
we need promote some advantages that we have and we have to limit
disadvantages or harmony the relationship among member. Working in a
team helps us how to solve the problems and how to work together to
complete this tasks. We also know what we should do to build a good team.
Here are some tips that weve experienced:
For the Leader
Being a leader who is forming a team, you should set clear, specific
expectations and have a dialogue with your members to be certain
they understand these expectations.
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A good leader will allow a team to function without hovering over it
Communicate with your team, evaluate performance and
commitment, and step in to assist when necessary
For the Team Members
Being assigned to a team, take the time to listen to others in the
group and be involved in the process.
Support to each other. The first step in being a successful team
member understands your mission. Stand up and make things better,
rather than sitting back and complaining. always be a positive one!
The team environment can be very rewarding and a teams success
does depend on you, the individual. Your commitment to your team,
despite obstacles, is vital to its success.
Conflict-management skill : discussing in group, find out the best option
according to the majoritys choice by voting. Sometimes conflicts are
opportunities for the group to come up with new ideas.
Time-management skill : completing all the work with very limited time
while sparing enough time for other subjects.
Work-management skill : allocating roles and accountabilities according
to each members strength and weaknesses to maximize the effectiveness
Financial Solution : utilizing the effect of currently possessed items and
listing the extra cost for purchasing other things

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C. CONCLUSIONS
This is the end of our report. We believe that after reading this report, you
will know all the details about our project as well as some knowledge
about soft skills and how we applied that knowledge into reality. We also
would like to thank all people who helped us complete this project.

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D. REFERENCES
1. Hoang Anh Duy, 2014, Skills development, lecture 1, week 1: Basic
communication skills, lecture PowerPoint slides, viewed 5 June
2014.
2. Hoang Anh Duy, 2014, Skills development, lecture 3, week 5:
Teamwork skills, lecture PowerPoint slides, viewed 6 June 2014.
3. Tran Minh Thu, 2014, Skills development, lecture 3 , week 4: Time
management skills, lecture PowerPoint, lecture PowerPoint slides,
viewed 6 June 2014.
4. Du u, 2014, p, u 2, 2
i, lecture PowerPoint slides, viewed 6 June
2014.
5. http://www.businessdictionary.com/definition/team.html, viewed 6
June 2014.
6. http://www.businessdictionary.com/definition/teamwork.html, viewed
6 June 2014.
7. http://www.businessdictionary.com/definition/time management.html,
viewed 6 June 2014.