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Job Announcement

Member Services Coordinator


(This is a temporary assignment up to six months.)

Open Date: November 20, 2009 Closing Date: Open Until Filled

Reports To: Managing Director, Family Philanthropy Services

Division: Family Philanthropy Services

Salary Range: Salary commensurate with experience

The Council on Foundations is a membership organization of more than 2,000 grant


making foundations and giving programs worldwide. The Council serves as a thought
leader in the broad and diverse field of philanthropy and delivers a dynamic array of
educational programs, legal services and networking opportunities to members and
others engaged in philanthropy.

The Member Services Coordinator is responsible for the delivery of core member
services to family and corporate members to improve their effectiveness and
accountability, and position the Council as a leader in knowledge and information on
family philanthropy and corporate giving issues.

Essential Functions:

Provides staff support to the Committee on Family Philanthropy and the Corporate
Committee
Coordinates member outreach as well as recruitment and retention strategies.
Provides individual assistance for family and corporate member requests for
information.
Leads and facilitates family and corporate electronic discussion groups
Coordinates the development and delivery of the family monthly e-newsletter
identifies salient issues in the field that should be further explored and developed to
meet the goals and objectives of the department and the Council.
Provide staff support for the Family Philanthropy Conference

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Duties and Responsibilities:

Volunteer Leadership: Provides staff support for the Committee on Family


Philanthropy to include meeting planning activities; and provides staff support for the
nominations process to the Committee on Family Philanthropy
Membership: Working with the membership services department, coordinates
member outreach as well as recruitment and retention strategies for family
members.
Assess Member Needs and Service Opportunities: Identifies trends and
emerging issues based on member information needs. Monitors and reports trends
in volume, nature and disposition of member RFIs and provides periodical
reports/analysis to the managing director of family philanthropy services and the
director of corporate services to inform opportunities for future programming and
improvement in service.
Individual Member Assistance: Provides leadership and technical assistance to
family and corporate members in all related areas. Responds to member requests
for information (RFIs) include clearly understanding nature of request; conducting
research, as necessary, to respond; providing general information and individual
advice; communicating with other departments when necessary; and identifying
information gaps. Tracks member interactions and support in TIMSS.
Electronic Discussion Group: Manages family and corporate electronic
discussion groups (listserv); facilitates member posts and compiles and
disseminates information in a timely way; identifies trends and archives useful
material for repurposing into other resources.
Electronic E-newsletter: Coordinates the development and delivery of the family
monthly e-newsletter, Family Matters; identifies trends and develops content;
identifies timely information to disseminate; identifies marketing opportunities within
the e-newsletter.

Education and Experience:

Bachelor degree required, advanced degree preferred.


Minimum of four years work experience with a membership association, a family
foundation, a corporate foundation or giving program, a nonprofit with a volunteer
program, or some combination of the above.
Member/customer relations or other job experience in a directly related position
involving public contact, information and program management, and/or membership
organizations is desired.

Knowledge, Skills and Abilities:

In-depth understandings of working with volunteer committees and/or organizational


members and be able to apply that expertise in developing services for members.
Excellent analytic skills, and an ability to summarize and categorize a variety of
materials quickly and accurately.
Excellent language, speaking and writing skills essential. Ability to work in cross-
functional teams on complex tasks and to generate support among staff and
volunteers.

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Ability to work on multiple tasks, to manage time efficiently, to work independently
and sufficient maturity and judgment to provide leadership for the field.
Proficiency in Microsoft software applications.
Ability to work flexible hours on an as-needed basis.
Must be able to travel on occasion.
Demonstrates adaptability, openness, initiative, integrity, quality focus, and a team
orientation.

Interested candidates should send cover letter (including salary history) and resume to:

Council on Foundations
Human Resources Department – Ref. No. 491
2121 Crystal Drive, Suite 700
Arlington, VA 22202
employment@cof.org

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