CURRICULUM - 2005 - FULL-TIME MODE SEMESTER I Code No. Coure T!"#e L T $ M BA1601 Statistics for Management 3 1 0 100 BA1602 Economic Foundations of Business Environment 4 0 0 100 BA1603 Applied Operations esearc! for Management 3 1 0 100 BA1604 Organi"ational Be!aviour 3 0 0 100 BA160# $ommunication S%ills 3 0 0 100 BA1606 Accounting for Management 3 1 0 100 BA160& 'egal Aspects of Business 3 0 0 100 BA1620 Seminar ( 0 0 4 ) SEMESTER II Code No. Coure T!"#e L T $ M BA16#1 *roduction Management 3 0 0 100 BA16#2 Financial Management 3 0 0 100 BA16#3 Mar%eting Management 4 0 0 100 BA16#4 +uman esource Management 3 0 0 100 BA16## Management (nformation S,stem 3 0 0 100 BA16#6 -ualit, Management 3 0 0 100 BA16#& esearc! Met!od in Business 3 0 0 100 BA16#. Business Application Soft/are 0 0 4 100 BA16&0 Seminar (( 0 0 4 ) SUMMER SEMESTER (% &EE'S) BA 1&10 S1MME *O2E$3 *ro4ect report of t!e Summer *ro4ect is to 5e su5mitted 5, t!e students /it!in 30 da,s from t!e commencement of t!e 3 rd semester6 Evaluation report s!ould 5e sent to t!e $ontroller of E7aminations 5, t!e +O8 t!roug! t!e *rincipal9 5efore t!e last /or%ing da, of t!e 3 rd semester6 1 SEMESTER III Code No. Coure T!"#e L T $ M BA1&01 (nternational Business Management 3 0 0 100 BA1&02 Strategic Management 3 0 0 100 E1))) Electives ( 3 0 0 100 E2))) Electives (( 3 0 0 100 E3))) Electives ((( 3 0 0 100 E4))) Elective (: 3 0 0 100 E#))) Elective : 3 0 0 100 E6))) Elective :( 3 0 0 100 BA1&10 Summer *ro4ect eport 0 0 0 100 BA1&20 Seminar ((( 0 0 4 ) SEMESTER IV Code No. Coure T!"#e L T $ M BA1&&0 *ro4ect ;or% 0 0 2 4 400 LIST OF ELECTIVES MASTER OF BUSINESS ADMINISTRATION (MBA) Coure Code Coure T!"#e L T $ M MAR'ETIN( - ELECTIVES BA1&21 Sales Management 3 0 0 100 BA1&22 Services Mar%eting 3 0 0 100 BA1&23 Advertising and Sales *romotion 3 0 0 100 BA1&24 $onsumer Be!aviour 3 0 0 100 BA1&2# Brand Management 3 0 0 100 BA1&26 ural Mar%eting 3 0 0 100 FINANCE - ELECTIVES BA1&2& Securit, Anal,sis and *ortfolio Management 3 0 0 100 BA1&2. Merc!ant Ban%ing and Financial Services 3 0 0 100 BA1&20 (nternational 3rade Finance 3 0 0 100 BA1&30 Strategic Financial Management 3 0 0 100 BA1&31 $orporate Finance 3 0 0 100 BA1&32 8erivatives Management 3 0 0 100 )UMAN RESOURCE - ELECTIVES BA1&33 Managerial Be!aviour and Effectiveness 3 0 0 100 BA1&34 Entrepreneurs!ip 8evelopment 3 0 0 100 BA1&3# Organisational 3!eor, 8esign < 8evelopment 3 0 0 100 BA1&36 (ndustrial elations and 'a5our ;elfare 3 0 0 100 BA1&3& 'a5our 'egislations 3 0 0 100 BA1&3. Strategic +uman Management and 8evelopment 3 0 0 100 2 Coure Code Coure T!"#e L T $ M SYSTEMS - ELECTIVES BA1&30 Soft/are 8evelopment 3 0 0 100 BA1&40 8ata5ase Management S,stems 3 0 0 100 BA1&41 E=$ommerce 3ec!nolog, and Management 3 0 0 100 BA1&42 Enterprise esource *lanning for Management 3 0 0 100 BA1&43 Soft/are *ro4ect and -ualit, Management 3 0 0 100 BA1&44 8ecision Support S,stem 3 0 0 100 BA1&4# (nformation 3ec!nolog, for Management 3 0 0 100 O$ERATIONS MANA(EMENT ELECTIVES BA1&46 Facilities 'ocation and *rocess 8esign 3 0 0 100 BA1&4& $omputer (ntegrated Manufacturing 3 0 0 100 BA1&4. Suppl, $!ain Management 3 0 0 100 BA1&40 Advanced Operations Management 3 0 0 100 BA1� 'ogistics Management 3 0 0 100 BA1 Advanced Maintenance Management 3 0 0 100 NOTE * 3!ree electives from an, t/o among t!e # area of specialisation are to 5e c!osen 5, t!e Students6 I SEMESTER CORE SUB+ECTS BA,%0, STATISTICS FOR MANA(EMENT - , 0 ,00 ,. $ROBABILITY* . Basic definitions and rules for pro5a5ilit,9 conditional pro5a5ilit, independence of events9 Ba,e>s t!eorem9 and random varia5les9 *ro5a5ilit, distri5utions? Binomial9 *oisson9 1niform and @ormal distri5utions6 2. SAM$LIN( DISTRIBUTION AND ESTIMATION* . (ntroduction to sampling distri5utions9 sampling distri5ution of mean and proportion9 application of central limit t!eorem9 sampling tec!niAues6 Estimation? *oint and (nterval estimates for population parameters of large sample and small samples9 determining t!e sample si"e6 3 -. TESTIN( OF )Y$OT)ESIS* ,2 +,pot!esis testing? one sample and t/o sample tests for means and proportions of large samples B"=testC9 one sample and t/o sample tests for means of small samples Bt=testC9 F=test for t/o sample standard deviations9 $!i=sAuare test for single sample standard deviation6 $!i=sAuare tests for independence of attri5utes and goodness of fit6 /. NON-$ARAMETRIC MET)ODS* % Sign test for paired data6 an% sum test? Mann D ;!itne, 1 test and %rus%al ;allis test6 One sample run test9 ran% correlation6 5. CORRELATION0 RE(RESSION AND TIME SERIES ANALYSIS . $orrelation anal,sis9 estimation of regression line6 3ime series anal,sis? :ariations in time series9 trend anal,sis9 c,clical variations9 seasonal variations and irregular variations6 TOTAL * /5 TE1T BOO'S* 16 'evin 6(6 and u5in 86S69 EStatistics for managementF9 & t! edition9 *rentice +all of (ndia *vt6 'td69 @e/ 8el!i9 20016 26 Ac"el A686 and Sounderpandian 269 E$omplete Business StatisticsF9 # t!
edition9 3ata McGra/ D +ill *u5lis!ing $ompan, 'td69 @e/ 8el!i9 20046 36 Anderson 8669 S/eene, 8626 and ;illiams 36A69 EStatistics for 5usiness and economicsF9 . t! edition9 3!omson BSout! D ;esternC Asia *te6 'td69 Singapore9 2002. REFERENCES* 16 'evine 86M69 Hre!5iel 36$6 and Berenson M6'69 EBusiness Statistics? A First $ourseF9 *earson Education Asia9 2 nd edition9 @e/ 8el!i9 20026 26 +ooda 6*69 Statistics for Business and EconomicsF9 2 nd edition9 Macmillan (ndia 'td69 20016 36 Morse '6B69 EStatistics for Business and EconomicsF9 +arper$ollins college *u5lis!ers9 @e/ Ior%9 10036 46 Bo/erman B6'69 $onnel 636O> and +and M6'69 EBusiness Statistics in *raticeF9 2 nd edition9 McGra/=+ill J (r/in9 20016 #6 Gupta S6$6 and Hapoor :6H69 EFundamentals of Mat!ematical StatisticsF9 Sultan $!and < Sons9 @e/ 8el!i9 20026 4 BA,%02 ECONOMIC FOUNDATIONS OF BUSINESS ENVIRONMENT / 0 0 ,00 UNIT I NATURE AND SCO$E OF MACRO ECONOMIC ISSUES* ,0 Macro economic varia5les D national income9 investment9 savings9 emplo,ment9 inflation9 5alance of pa,ment9 e7c!ange rate9 etc6 D circular flo/ of income D national income concepts D measurement of national income D role of economic planning D (ndian economic planning6 UNIT II ANALYSIS OF NATIONAL INCOME* ,5 8etermination of national income D He,nesian perspective = multiplier D accelerator D 5usiness c,cle D t!e role of fiscal polic, D (ndian fiscal polic, and e7periences6 UNIT III ANALYSIS OF MONEY MAR'ET* ,0 8emand and suppl, of mone, D mone, mar%et eAuili5rium D t!e role of mone, = monetar, polic, D (ndian perspectives6 UNIT IV INTE(RATION OF COMMODITY AND MONEY MAR'ET* ,0 Anal,sis of inflation and unemplo,ment D t!e role of economic policies D (ndian e7periences6 UNIT V ANALYSIS OF E1TERNAL SECTOR* ,5 (nternational trade D trade multiplier D lin%age model D t!e role of trade polic, D anal,sis of performance of (ndian econom, in e7ternal sector6 TOTAL * %0 TE1T BOO'S* 16 A!u4a +6'69 Economic Environment of Business9 Macroeconomic anal,sis9 S6$!and < $ompan, 'td69 @e/ 8el!i9 200#6 26 Gupta9 G6S6 Macroeconomics9 3!eor, and Applications9 3ata McGra/=+ill pu5lis!ing compan, 'td69 @e/ 8el!i9 20016 REFERENCES* 16 Samuelson9 *aul A69 and @ord!aus9 ;6869 Economics9 3ata McGra/=+ill pu5lis!ing compan, 'td69 @e/ 8el!i 20046 26 uddar 8att and H6*6M6Sund!aram9 (ndian Econom,9 S6$!and < $ompan, 'td69 @e/ 8el!i9 20036 36 Government of (ndia BMinistr, of FinanceC9 Economic Surve, B'atest issueC9 @e/ 8el!i6 5 BA,%0- A$$LIED O$ERATIONS RESEARC) - , 0 ,00 UNIT I INTRODUCTION TO LINEAR $RO(RAMMIN( (L$) ,2 (ntroduction to applications of operations researc! in functional areas of management6 'inear *rogramming=formulation9 solution 5, grap!ical and simple7 met!ods B*rimal = *enalt,9 3/o *!aseC9 Special cases6 8ual simple7 met!od6 *rinciples of 8ualit,6 Sensitivit, Anal,sis6 UNIT II LINEAR $RO(RAMMIN( E1TENSIONS ,2 3ransportation Models BMinimising and Ma7imising $asesC D Balanced and un5alanced cases D (nitial Basic feasi5le solution 5, @=; $orner ule9 'east cost and :ogel>s appro7imation met!ods6 $!ec% for optimalit,6 Solution 5, MO8( J Stepping Stone met!od6 $ases of degenerac,6 3rans!ipment Models6 Assignment Models BMinimising and Ma7imising $asesC D Balanced and 1n5alanced $ases6 Solution 5, +ungarian and Branc! and Bound Algorit!ms6 3ravelling Salesman pro5lem6 $re/ Assignment Models6
UNIT III INTE(ER LINEAR $RO(RAMMIN( AND (AME T)EORY ,2 Solution to pure and mi7ed integer programming pro5lem 5, Branc! and Bound and cutting plane algorit!ms6 Game 3!eor,=3/o person Kero sum games=Saddle point9 8ominance ule9 $onve7 'inear $om5ination BAveragesC9 met!ods of matrices9 grap!ical and '* solutions6 UNIT IV DYNAMIC $RO(RAMMIN(0 SIMULATION AND DECISION T)EORY ,2 8,namic *rogramming B8*C D 8eterministic $ases=Ma7imising and Minimising pro5lems6 8* tec!niAues for '* pro5lems6 8ecision ma%ing under ris% D 8ecision trees D 8ecision ma%ing under uncertaint,6 Application of simulation tec!niAues for decision ma%ing6 UNIT V 2UEUIN( T)EORY AND RE$LACEMENT MODELS. ,2 -ueuing 3!eor, = single and Multi=c!annel models D infinite num5er of customers and infinite calling source6 eplacement Models=(ndividuals replacement Models B;it! and /it!out time value of mone,C D Group eplacement Models6 TOTAL * %0 6 TE1T BOO'S* 16 *aneerselvam 69 Operations esearc!9 *rentice +all of (ndia9 Fourt! *rint9 August 20036 26 3ulsian *6$9 :is!al *ande,9 -uantitative 3ec!niAues B3!eor, and *ro5lemsC9 *earson Education BAsiaC9 First (ndian eprint9 20026 REFERENCES* 16 +amd, A 3a!a9 (ntroduction to Operations esearc!9 *rentice +all (ndia9 Sevent! Edition9 3!ird (ndian eprint 20046 26 Gupta *6H9 Man Mo!an9 *ro5lem in Operations esearc! BMet!ods and SolutionsC9 Sultan $!and and Sons9 @int! Edition9 20036 36 :o!ra @686 -uantitative 3ec!niAues in Management9 3ata McGra/ +ill9 Second Edition9 20016 46 Halavat!, S9 Operations esearc!9 Second Edition9 t!ird eprint 20049 :i%as *u5lis!ing +ouse6 7 BA,%0/ OR(ANI3ATIONAL BE)AVIOUR - 0 0 ,00 ,. FOCUS AND $UR$OSE 5 8efinition9 need and importance of organi"ational 5e!aviour D nature and scope D frame /or% D organi"ational 5e!aviour models6 2. INDIVIDUAL BE)AVIOUR ,2 *ersonalit, D t,pes D factors influencing personalit, D t!eories D learning D t,pes of learners D t!e learning process D learning t!eories D organi"ational 5e!aviour modification6 Attitudes D c!aracteristics D components D formation D measurement6 *erceptions D importance D factors influencing perception D interpersonal perception6 Motivation D importance D t,pes D effects on /or% 5e!avior6 -. (ROU$ BE)AVIOUR ,0 Organi"ation structure D formation D groups in organi"ations D influence D group d,namics D emergence of informal leaders and /or%ing norms D group decision ma%ing tec!niAues D interpersonal relations D communication D control6 /. LEADERS)I$ AND $O&ER 4 Meaning D importance D leaders!ip st,les D t!eories D leaders :s managers D sources of po/er D po/er centers D po/er and politics6 5. DYNAMICS OF OR(ANI3ATIONAL BE)AVIOURS ,0 Organi"ational climate D factors affecting organi"ational climate D importance6 2o5 satisfaction D determinants D measurements D influence on 5e!avior6 Organi"ational c!ange D importance D sta5ilit, :s c!ange D proactive :s reaction c!ange D t!e c!ange process D resistance to c!ange D managing c!ange6 Organi"ational development D c!aracteristics D o54ectives D team 5uilding6 Organi"ational effectiveness D perspective D effectiveness :s efficienc, D approac!es D t!e time dimension D ac!ieving organi"ational effectiveness6 TOTAL * /5 TE1T BOO'S* 16 Step!en *6o5ins9 Organisational Be!avior9 *rentice +all of (ndia9 0 t!
edition9 20016 36 Fred 'ut!ans9 Organisational Be!avior9 McGra/ +ill Boo% $o69 100.6 46 @e/ Strom < 8avis9 Organisational 5e!aviour9 McGra/ +ill9 20016 #6 2affa +arris and Sandra +artman9 Organisational Be!aviour9 2aico9 20026 BA,%05 COMMUNICATION S'ILLS - 0 0 ,00 8 ,. COMMUNICATION IN BUSINESS 4 S,stems approac!9 forms of 5usiness communication9 management and communication9 factors facilitating communication6 2. COMMUNICATION $ROCESS 5 (nterpersonal perception9 selective attention9 feed5ac%9 varia5les9 listening 5arriers to listening9 persuasion9 attending and conducting intervie/s9 participating in discussions9 de5ates and conferences9 presentation s%ills9 paralinguistic features9 oral fluenc, development6 -. BUSINESS CORRES$ONDENCE ,2 Business letter6 Memos9 minutes9 agendas9 enAuiries9 orders9 sales letters9 notice9 tenders9 letters of application9 letter of complaints6 /. TEC)NICAL RE$ORTS . Format9 $!oice of voca5ular,9 co!erence and co!esion9 paragrap! /riting9 organi"ation6 5. $RO+ECT RE$ORTS . *ro4ect proposal9 pro4ect reports9 appraisal reports6 TOTAL */5 TE1T BOO'S* 16 S!aran 26Genrson and Steven M6Gerson D E3ec!nical ;riting D *rocess and *roductF D *earson Education D 20006 26 a,mond :6'esi%ar9 2o!n 86 *ettit and Mar, E6Flatle, D 'esi%ass Basic $ommunication 3ata McGra/ ;ill . t! Edition D 10006 36 Stevel6 E6 *aule,9 8aniel G6iordan D 3ec!nical eport ;riting 3oda, D A(3BS *u5lis!ing < 8istri5utors9 (ndia # t! edition D 20006 46 o5ert '6S!urter9 Effective letters in 5usiness 3!rid Ed6 10.36 REFERENCES* 16 McGrait! D Basic Managerial S%ills for all *rentice +all of (ndia D 6 t! Edition 20026 26 +allida,9 M6A6H, 6+asan9 $o!esion in Englis!9 'ongman9 'ondon 10&66 9 BA,%0% ACCOUNTIN( FOR MANA(EMENT - , 0 ,00 ,. FINANCIAL ACCOUNTIN(* . 161 (ntroduction to Financial9 cost and management Accounting9 generall, accepted accounting principles9 conventions and concepts6 3!e 5alance s!eet and related concepts9 t!e profit and loss account and related conceptsJ (ntroduction to inflation accounting introduction to !uman resources accounting6 ,.2 A66ou7"!78 Me69:7!6 ,5 Basic records9 preparation of financial statements9 revenue recognition and measurement9 matc!ing revenues and e7penses9 (nventor, pricing and valuation9 Fi7ed assets and depreciation accounting9 intangi5le assets6 ,.- A7:#;! o< <!7:76!:# ":"e=e7" ,2 Financial ratio anal,sis9 cas! flo/ and funds flo/ statement anal,sis 2. COST ACCOUNTIN( AND MANA(EMENT ACCOUNTIN(* ,2 2., Co" A66ou7"* Accounting for manufacturing operations9 classification of manufacturing costs9 Accounting for manufacturing costs6 $ost Accounting S,stems? 2o5 order costing9 *rocess costing9 Activit, Based costing9 $osting and t!e value c!ain9 3arget costing9 $ost=:olume D *rofit Anal,sis9 Standard cost s,stem6 2.2 M:7:8e=e7" A66ou7"!78* ,2 elevant $ost for decision ma%ing9 (ncremental anal,sis9 Special order decision9 *roduction constraint decisions9 Ma%e or 5u, decisions9 sell9 scrap or re5uild decisions9 2oint product decision9 esponsi5ilit, accounting and performance evaluation6 Budget? As a planning and control tool6 TOTAL * %0 TE1T BOO'S* 16 M6I6H!an < *6H62ain D Management Accounting9 3ata McGra/ +ill pu5lis!ing compan, 'td69 20046 26 M6A6Sa!af D Management Accounting B*rinciples < *raticeC? :i%as *u5lis!ing +ouse *vt6 'td69 @e/ 8el!i9 20046 REFERENCES* 16 6S6@6*illai < Bagavat!i D Managemnt Accounting S6$!and < $o6 'td69 @e/ 8el!i9 B2002C 26 6@ara,anas/am, D Financial Accounting D A managerial perspective *rentice +all (ndia *vt69 'td69 @e/ 8el!i6 36 B!attac!ar,a S6H62o!n 8earden Accounting for Managemnt te7t and cases D :i%as pu5lis!ing !ouse9 @e/ 8el!i9 20006 46 $!arles 36+ornegren D (ntroduction to management accounting *rentice 10 +all9 @e/ 8el!i9 20016 BA,%05 LE(AL AS$ECTS OF BUSINESS - 0 0 ,00 ,. MERCANTILE AND COMMERCIAL LA& ,5 T9e I7d!:7 Co7"r:6" A6" ,452* Essential of a valid contract9 :oid Agreements9 Formation of a contract9 performance of contracts9 5reac! of contract and its remedies9 -uasi contracts6 T9e S:#e o< (ood A6" ,.-0* Sales contract9 transfer of title and ris% of loss9 /arranties in sales contract9 performance of sales contracts9 conditional sales and rig!ts of an unpaid seller6 Ne8o"!:>#e !7"ru=e7" A6" ,44,* @ature and reAuisites of negotia5le instruments9 transfer of negotia5le instruments and lia5ilit, of parties9 enforcement of secondar, lia5ilit,9 !older in due course9 special rules for c!eAues and drafts9 disc!arge of negotia5le instruments6 A8e76; @ature of agenc, D +o/ created9 Agent>s aut!orit, and lia5ilit, of principal and t!ird part,? ig!ts and duties of principal9 agents and 3!ird part,9 lia5ilit, of principal or agents torts9 termination of agenc,6 2. COM$ANY LA& ,0 Ma4or principles D @ature and t,pes of companies9 Formation9 Memorandum and Articles of Association9 *rospectus9 *o/er9 duties and lia5ilities of 8irectors9 /inding up of companies9 $orporate Governance6 -. INDUSTRIAL LA&* ,0 An Overvie/ of Factories Act9 *a,ment of ;ages Act9 *a,ment of Bonus Act9 Minimum ;ages Act9 (ndustrial 8isputes Act6 /. INCOME TA1 ACT AND SALES TA1 ACT* 5 $orporate 3a7 *lanning9 Overvie/ of Sales 3a7 Act9 including :alue Added 3a76 5. CONSUMER $ROTECTION ACT AND INTRODUCTION OF CYBER LA&S* 5 TOTAL * /5 TE1T BOO'S 16 @686Hapoor9 Elements of mercantile la/ D Sultanc!and and compan,9 @e/ 8el!i D 'atest edition6 26 Sen < Mitra D $ommercial and (ndustrial la/ D 3!e /orld press9 *vt6 'td69 $alcutta D 10066 REFERENCES* 16 *6*6S6Gogna9 Mercantile 'a/9 S6$!and < $o6 'td69 @e/ 8el!i9 10006 26 8r6:inod H6Sing!ania 8irect 3a7es *lanning and Management B'atest 11 editionC 36 espective Bare Acts6 II SEMESTER CORE SUB+ECTS BA,%5, $RODUCTION MANA(EMENT - 0 0 ,00 ,. INTRODUCTION TO $RODUCTION AND O$ERATION MANA(EMENT* . *roduction and Operations Management B*OMC D @eed9 +istor,9 S,stem9 3,pes9 functions and communication in *OM6 $omputer (ntegrated Manufacturing and Services S,stems6 Glo5al Jtrade operations and suppl, net/or% applications6 2. MATERIAL AND INVENTORY MANA(EMENT* . Material Management BMMC D +andling 3ec!nolog, Bo5ots9 Automated storage and retrieval s,stems BASSC and met!ods B2(39 J Han5an9 AB$ S,stemsC (ndependent 8emand (nventor, Models D Fi7ed order s,stem9 Basic EO-9 EB- Models9 -uantit, discount models6 8ependent 8emand (nventor, models D M* and M* (( s,stems (ntroduction to E*9 e=5usiness and e=operations strategies6 -. $LANNIN( AND FORECASTIN( . (ntroduction to Strategic9 3actical9 Operational9 Aggregate and $apacit, *lanning6 *lanning *roduct design and development D Applications of $A89 E7pert s,stems9 Standardisation9 Group 3ec!nolog, BG3C and esearc! and 8evelopment. Forecasting D 3,pes9 Met!ods B-ualitative and -uantitativeC9 3,pes of variation in data9 Minimising forecasting errors and selection of forecasting met!ods6 /. SC)EDULIN( AND $RO+ECT MANA(EMENT MET)ODS . 2o!nson>s Algorit!m for 4o5 seAuencing Bn 4o5 t!ro> 2 mac!ines9 n 4o5s t!ro> 3 mac!ines9 n 4o5s t!ro> m mac!ines and 2 4o5s t!ro> m mac!inesC 1se of Gantt c!arts9 -ueuing anal,sis and $ritical atios as met!ods for 4o5 sc!eduling6 *E3 J $*M D 8ra/ing t!e net/or%9 computation of processing time9 floats and critical pat!6 esource leveling tec!niAues6
5. FACILITY0 LAYOUT LOCATION AND &OR' MEASUREMENT . Facilit, 'ocation 8ecisions BF'c8C D Selections of countr,9 region and site6 Facilit, 'a,out 8ecision BFl,8C D 3,pes BFi7ed *osition9 and *roduction9 *rocess9 Fle7i5leC9 Met!odologies B8istance Minimising9 $omputer soft/are s,stems B$AF39 $OE'A*9 A'8E*C9 'ine Balancing and performance ratios9 /or% measurement met!ods B;MC = 3ime stud,9 met!ods=time measurement9 ;or% 12 Sampling9 ;!ite color measurement and learning curves9 1sing ;M to increase productivit,6 TOTAL * /5 13 TE1T BOO'S* 16 6*aneer Selvam9 *roduction and Operations Management9 *rentice +all of (ndia9 20026 26 Sang M 'ee and Marc 2 Sc!nieder4ans9 Operation Management9 All (ndia *u5lis!ers and 8istri5utors9 First (ndian edition 100&6 36 o5ert +6 'o/son9 Strategic operations Management B3!e ne/ competitive advantageC9 :i%as *u5lis!ing +ouse9 First (ndian reprint 20036 REFERENCES* 16 3!omas E Morton9 *roduction and operations management9 :i%as *u5lis!ing +ouse9 First (ndian reprint 20036 26 Ma!apatra * B9 $omputer Aided *roduction Management9 *rentice +all of (ndia9 20016 36 Martand 3 3elsang9 *roduction Management9 S $!and and $ompan,9 First edition 200#6 14 BA,%52 FINANCIAL MANA(EMENT - 0 0 ,00 , . FOUNDATIONS OF FINANCE Financial management D An overvie/9 time value of mone,6 (ntroduction to t!e concept of ris% and return of a single asset and of a portfolio9 valuation of 5onds and s!ares option valuation6 . 2 INVESTMENT DECISIONS* $apital Budgeting? *rinciples and tec!niAues9 @ature of capital 5udgeting9 (dentif,ing relevant cas! flo/s9 Evaluation 3ec!niAues9 *a,5ac%9 Accounting rate of return9 @et *resent :alue9 (nternal ate of eturn9 *rofita5ilit, (nde79 $omparison of 8$F tec!niAues9 *ro4ect selection under capital rationing9 (nflation and capital 5udgeting6 $oncept and measurement of cost of capital9 Specific costs and overall cost of capital . 3 6 FINANCIN( AND DIVIDEND DECISION* Financial and operating leverage9 capital structure9 $ost of capital and revaluation9 designing capital structure6 8ividend polic,9 Aspects of dividend polic,9 practical consideration9 forms of dividend polic,9 practical considerations9 forms of dividends9 s!are splits6 . 4 6 &OR'IN( CA$ITAL MANA(EMENT* *rinciples of /or%ing capital? $oncepts needL 8eterminants9 issues and estimation of /or%ing capital9 Accounts eceiva5les Management and factoring9 (nventor, management9 $as! management9 ;or%ing capital finance9 3rade credit9 Ban% finance and $ommercial paper6 . # 6 LON( TERM SOURCES OF FINANCE* (ndian capital and stoc% mar%et9 @e/ issues mar%et 'ong term finance? S!ares de5entures and term loans9 lease9 !ire purc!ase9 pro4ect financing9 venture capital financing6 . /5 TE1T BOO'S 16 (6M6*ande, Financial Management9 :i%as *u5lis!ing +ouse *vt6 'td69 . t!
edition9 1000 26 M6I6 H!an and *6H62ain Financial management9 3e7t9 *ro5lems and cases 3ata McGra/ +ill *u5lis!ing compan, 'td69 4 t! edition9 20046 REFERENCES* 16 As/at 8amodaran9 $orporate Finance 3!eor, and practice9 2o!n ;ile, < Sons9 2000 26 +ris!i%es B!attac!ar,a D ;or%ing capital management9 strategies and tec!niAues9 pentice D +all of (ndia *vt6 'td69 @e/ 8el!i 20016 36 2ames $6:an!orne D Financial Management and polic, D *erason Education Asia Blo/ priced editionC9 Blatest editionC 15 BA,%5- MAR'ETIN( MANA(EMENT / 0 0 ,00 16 Mar%eting conceptual frame /or% D mar%eting environment D customer oriented organi"ation D mar%eting interface /it ot!er functional areas mar%eting in a glo5alised environment6 ,0 26 *roduct planning and development D product life c,cle D 5rand management9 developing ne/ product D mar%et segmentation D targeting and positioning9 developing mar%eting mi79 pricing decisions D c!annel design and management D retailing and /!olesaling D promotion met!ods6 Advertisement and personal selling9 pu5lic relations6 ,5 36 1nderstanding (ndustrial and individual 5u,er 5e!avior D influencing factors D responding 5u,er 5e!aviour D 5uilding customer satisfaction D mar%eting to organi"ation and mar%eting of services6 ,5 46 MAR'ETIN( RESEARC)* 3,pes9 process D tools and tec!niAues D application of mar%eting researc! D product launc!ing9 demand estimation9 advertising9 5rand preferences9 customer satisfaction9 retail stores image9 customer perception9 distri5ution9 customer relations!ip9 competitor anal,sis and related aspects D preparation of mar%eting researc! report D sample case studies6 ,0 #6 INFORMATION TEC)NOLO(Y IM$ACT ON MAR'ETIN( DECISIONS* Online mar%eting D /e5 5ased mar%eting programmes D emerging no/ trends and c!allenges to mar%eters6 ,0 TOTAL * %0 TE1T BOO'S 16 *!lip Hortler? Mar%eting management BMillenium edidtionC9 prentice !all of (ndia * BltdC9 @e/ 8el!i 20016 26 Ki%mand d>Amico9 Mar%eting Sout! /estern9 3!omson 'earning9 20006 REFERENCES* 16 Mic!eal 6$"in%ota < Masaa%i Hota5e9 Mar%eting management9 :i%as 3!omson learning 20006 26 8ouglas9 268ar,mple mar%eting management 2o!n ;ile, < Sons9 2000 36 @AG9 mar%eting successfull, A professional perceptive9 macmilan 20016 46 Bo,d ;al%er9 Mar%eting Management9 McGra/ +ill9 2002 #6 Aa%ar 8a,9 Humar9 Essential of Mar%eting esearc! 66 Heit! Flet!er9 Mar%eting Management and (nformation 3ec!nolog, *rentice +all9 100.6 16 &6 6'6:ars!ne,9 S6'6Gupta9 mar%eting management (ndian perspective9 Sultan $!and 20006 BA,%5/ )UMAN RESOUCE MANA(EMENT - 0 0 ,00 ,. $ERCE$TIVE IN )UMAN RESOURCE MANA(EMENT* 5 Evolution of !uman resource management D t!e importance of t!e !uman factor D o54ectives of !uman resource management D role of !uman resource manager D !uman resource policies D computer applications in !uman resource management6 2. T)E CONCE$T OF BEST FIT EM$LOYEE* 4 (mportance of !uman resource planning D forecasting !uman resource reAuirement D internal and e7ternal sources6 Selection process screening D tests = validation D intervie/ = medical e7amination D recruitment introduction D importance D practices D sociali"ation 5enefits6 -. TRAININ( AND E1ECUTIVE DEVELO$MENT* ,0 3,pes of training met!ods purpose 5enefits resistance6 E7ecutive development programmes D common practices = 5enefits D self development D %no/ledge management6 /. SUSTAININ( EM$LOYEE INTEREST* ,2 $ompensation plan D re/ard D motivation D t!eories of motivation D career management D development mentor D protMgM relations!ips6 5. $ERFORMANCE EVALUATION AND CONTROL $ROCESS* ,0 Met!od of performance evaluation D feed5ac% D industr, practices6 *romotion9 demotion9 transfer and separation D implication of 4o5 c!ange6 3!e control process D importance D met!ods D reAuirement of effective control s,stems grievances D causes D implications D redressal met!ods6 TOTAL * /5 TE1T BOO'S* 16 8ecen"o and o55ins9 +uman esource Management9 ;ilse,9 6 t! edition9 20016 26 Bis/a4eet *attana,a%9 +uman esource Management9 *rentice +all of (ndia9 20016 REFERENCES* 16 +uman esource Management9 Eugence Mc%enna and @ic Beac!9 *earson Education 'imited9 20026 17 26 8essler +uman esource Management9 *earson Education 'imited9 20026 36 Mamoria $6B6 and Mamoria S6*ersonnel Management9 +imala,a *u5lis!ing $ompan,9 100&6 46 ;a,ne $ascio9 Managing +uman esource9 McGra/ +ill9 100.6 #6 (vancevic!9 +uman esource Management9 McGra/ +ill 20026 BA,%55 MANA(EMENT INFORMATION SYSTEM - 0 0 ,00 ,. INTRODUCTION* 5 (nformation s,stem D esta5lis!ing t!e frame/or% D 5usiness model D information s,stem arc!itecture D evolution of information s,stems6 2. SYSTEM DEVELO$MENT* 4 Modern information s,stem D s,stem development life c,cle D structured met!odologies D designing computer 5ased met!od9 procedures control9 designing structured programs6 -. INFORMATION SYSTEM* ,0 Functional areas9 Finance9 mar%eting9 production9 personnel D levels9 $oncepts of 8SS9 E(S9 ES D comparison9 concepts and %no/ledge representation D managing international information s,stem6 /. IM$LEMENTATION AND CONTROL* ,0 3esting securit, D coding tec!niAues D detection of error D validation D cost 5enefits anal,sis D assessing t!e value and ris% information s,stems6 5. SYSTEM AUDIT* ,0 Soft/are engineering Aualities D design9 production9 service9 soft/are specification9 soft/are metrics9 soft/are Aualit, assurance D s,stems met!odolog, D o54ectives D 3ime and 'ogic9 Hno/ledge and +uman dimension D soft/are life c,cle models D verification and validation6
TOTAL * /5 TE1T BOO'* 16 Hennet! $6 'audon and 2ane *rice 'audon9 Management (nformation s,stems Managing t!e digital firm9 *earson Education Asia6 REFERENCES* 16 Gordon B68avis9 Management (nformation s,stem? $onceptual Foundations9 Structure and 8evelopment9 McGra/ +ill9 10&46 26 2o,ce 26 Elam9 $ase series for Management (nformation S,stem Silmon and Sc!uster9 $ustom *u5lis!ing 10066 36 Steven Alter9 (nformation s,stem D A Management *erspective D Addison D ;esle,9 10006 46 2ames A@ O> Brein9 Management (nformation S,stems9 3ata McGra/ +ill9 18 @e/ 8el!i9 10006 #6 3ur5an Mc 'ean9 ;et!er5e9 (nformation 3ec!nolog, Management ma%ing connection for strategic advantage D 2o!n ;ile,9 10006 66 alp! M6Stair and George ;6e,nolds *rinciples of (nformation S,stems D A Managerial Approac! 'earning9 20016 BA,%5% 2UALITY MANA(EMENT - 0 0 ,00 ,. INTRODUCTION TO 2UALITY MANA(EMENT . 8efinitions D 3OM frame/or%9 5enefits9 a/areness and o5stacles6 -ualit, D vision9 mission and polic, statements6 $ustomer Focus D customer perception of Aualit,9 3ranslating needs into reAuirements9 customer retention6 8imensions of product and service Aualit,6 $ost of Aualit,6 2. $RINCI$LES AND $)ILOSO$)IES OF 2UALITY MANA(EMENT . Overvie/ of t!e contri5utions of 8eming9 2uran $ros5,9 Masaa%i (mai9 Feigen5aum9 (s!i%a/a9 3aguc!i9 S!ingeo and ;alter S!e/!art6 $oncepts of -ualit, circle9 2apanese #S principles and .8 met!odolog,6 -. STATISTICAL $ROCESS CONTROL AND $ROCESS CA$ABILITY . Meaning and significance of statistical process control BS*$C D construction of control c!arts for varia5les and attri5uted6 *rocess capa5ilit, D meaning9 significance and measurement D Si7 sigma concepts of process capa5ilit,6 elia5ilit, concepts D definitions9 relia5ilit, in series and parallel9 product life c!aracteristics curve6 3otal producti0ve maintenance B3M*C D relevance to 3-M9 3erotecc!nolog,6 Business process re=engineering BB*C D principles9 applications9 reengineering process9 5enefits and limitations6 /. TOOLS AND TEC)NI2UES FOR 2UALITY MANA(EMENT . -ualit, functions development B-F8C D Benefits9 :oice of customer9 information organi"ation9 +ouse of Aualit, B+O-C9 5uilding a +O-9 -F8 process6 Failure mode effect anal,sis BFMEAC D reAuirements of relia5ilit,9 failure rate9 FMEA stages9 design9 process and documentation6 3aguc!i tec!niAues D introduction9 loss function9 parameter and tolerance design9 signal to noise ratio6 Seven old BstatisticalC tools6 Seven ne/ management tools6 Benc! mar%ing and *OHA IOHE6 5. 2UALITY SYSTEMS OR(ANI3IN( AND IM$LEMENTATION . (ntroduction to (SJ(SO 0004?2000 D Aualit, management s,stems D guidelines for performance improvements6 -ualit, Audits6 19 3-M culture9 'eaders!ip D Aualit, council9 emplo,ee involvement9 motivation9 empo/erment9 recognition and re/ard6 (nformation tec!nolog, D computers and Aualit, functions9 internet and electronic communications6 (nformation Aualit, issues6 TOTAL * /5 20 TE1T BOO'S* 16 8ale +6Besterfield et al9 3otal -ualit, Management9 3!rid edition9 *erarson Education BFirst (ndian eprints 2004C 26 S!rid!ara B!at H9 3otal -ualit, Management D 3e7t and $ases9 First Edition 20029 +imala,a *u5lis!ing +ouse6 REFERENCES* 16 ;illiam 26Holarii9 $reating Aualit,9 Mcgra/ +ill9 100# 26 *oornima M6$!arantimat!69 3otal Aualit, management9 *earson Education9 First (ndian eprint 20036 36 ose 26E6 3otal -ualit, Management9 Hogan *age (ndia *vt 'td9 10036 46 (ndian standard D Aualit, management s,stems D Guidelines for performance improvement BFift! evisionC9 Bureau of (ndian standards9 @e/ 8el!i6 21 BA,%55 RESEARC) MET)ODS IN BUSINESS - 0 0 ,00
,. INTRODUCTION TO RESEARC)* 4 3!e !allmar%s of scientific researc! D t!e 5uilding 5loc%s of science in researc! D t!e researc! process for applied and 5asic researc! D t!e need for t!eoretical frame /or% D !,pot!esis development D !,pot!esis testing /it! Auantitative data6 3!e researc! design6 3!e purpose of t!e stud,? E7plorator,9 8escriptive9 +,pot!esis testing BAnal,tical and *redictiveC D cross sectional and longitudinal studies6 2. E1$ERIMENTAL DESI(N* 5 3!e la5orator, and t!e field e7periment D internal and e7ternal validit, D factors affecting internal validit,6 Measurement of varia5les D scales and measurement of varia5les D development scales = rating scale and concept in scales 5eing developed6 Sta5ilit, measures6 -. DATA COLLECTION MET)OD* ,0 (ntervie/ing9 Auestionnaires etc6 Secondar, sources of data collection6 Guidelines for Auestionnaire design D electronic Auestionnaire design and surve,s6 Special data source? Focus groups9 Static and d,namic data=collection met!ods and /!en to use eac!6 Sampling tec!niAues and confidence in determining sample si"e6 +,pot!esis testing determination of optimal sample si"e6 /. A REFRES)ER ON SOME MULTIVARIATE STATISTICAL TEC)NI2UES* ,5 Factor anal,sis D cluster anal,sis D discriminant anal,sis Dmultiple regression < $orrelation D canonical correlation D application of S*SS pac%age6 5. T)E RESEARC) RE$ORT* 5 3!e purpose of t!e /ritten report D concept of audience D Basics of /ritten reports6 3!e integral parts of a report D t!e title of a report6 3!e ta5le of content9 t!e s,nopsis9 t!e introductor, section9 met!od of sections of a report9 result section D discussion section D recommendation and implementation section6 TOTAL * /5 TE1T BOO'S* 16 8onald 6$ooper and amcis S6Sc!indler9 Business esearc! Met!ods9 3ata McGra/ +ill *u5lis!ing $ompan,'imited9 @e/ 8el!i9 20006 26 $66Hot!ari esearc! Met!odolog,9 ;is!va *ra%as!an9 @e/ 8el!i9 20016 22 REFERENCES* 16 1ma Se%aran9 esearc! Met!ods for Business9 2o!n ;ile, and Sons (nc69 @e/ Ior%9 20006 26 8onald +6Mc6Burne,9 esearc! Met!ods9 3!omson Asia *vt6 ltd6 Singapore 20026 36 G6;63ice!urst and A626:eal9 Business esearc! Met!ods9 'ongman9 10006 46 an4it Humar9 esearc! Met!odolog,9 Sage *u5lication9 'ondon9 @e/ 8el!i9 10006 #6 a,mond=Alain 3!ie>tart9 E39 al69 doing management researc!9 sage pu5lication9 'ondon9 10006 23 BA,%54 BUSINESS A$$LIATION SOFT&ARE 0 0 / ,00
,. BUSINESS A$$LICATION SOFT&ARE* 20 MS office D MS E7cel9 MS *o/er *oint9 MS ;ord9 MS Access9 MS Front *age9 MS *ro4ect9 Accounting pac%ages Statistical *ac%ages9 Operations esearc! *ac%age9 *ac%ages in functional areas of management6 2. DATABASE MANA(EMENT $AC'A(ES* 20 SAlserver or oracle or ingressL front=end tool D :isual 5asic or 8eveloper 20006 -. IN)OUSE DEVELO$MENT OF A $AC'A(E. 20 To":# * %0 24 III SEMESTER CORE SUB+ECTS BA ,50, INTERNATIONAL BUSINESS MANA(EMENT - 0 0 ,00 UNIT I* INTRODUCTION 4 8efinition D trade and investment flo/ D economic t!eories D forms of international 5usiness D 3rade *olic, D E7port promotion D E7port procedures and documents D FOEN management D e7c!ange rate determination D E7c!ange ris% D Managing e7c!ange rate6 UNIT II* INTERNATIONAL BUSINESS ENVIRONMENT ,0 Glo5ali"ation of 5usiness D economic9 political and cultural environment of international 5usiness D ;3O and trade li5erali"ation D emerging issues D implications for (ndia Dregional trade 5loc%s D inter D regional trade among regional groups6 UNIT III* (LOBAL STRATE(IC MANA(EMENT ,0 Structural design of M@Es D strategic planning D strategic considerations D national :s glo5al competitiveness6 UNIT IV* CONTROL AND EVALUATION OF INTERNATIONAL BUSINESS ,0 $ontrol of M@Es D approac!es to control D t!e role of information s,stems D performance measurement D mec!anics of measurement D various performance indicators D evaluation and evaluation s,stems6 UNIT V* CONFLICT IN INTERNATIONAL BUSINESS ? NE(OTIATIONS 5 Factors causing conflict D conflict resolution actions D t!e role of negotiations in international 5usiness D t!e role of international agencies in conflict resolution6 To":# /5 @er!od TE1T BOO'S* 16 2o!n6 868aniels and 'ee +6ade5aug!9 O(nternational Business>9 *earson Education Asia9 @e/ 8el!i9 20006 26 ic!ard M6+odgetts and Fred 'ut!ans9 (nternational Management>9 3ata McGra/ +ill9 @e/ 8el!i9 20036 36 $!arles ;6'6+ills9 O(nternational Business>9 3ata McGra/ +ill9 @e/ 8el!i9 200#6 46 Francis $!erunilam9 (nternational 5usiness9 /!eeler pu5lication6 REFERENCES* 16 Anand H6Sundaram and (6 Ste/art Blac%9 O3!e (nternational Business Environment>9 *rentice +all of (ndia9 @e/ 8el!i9 20016 26 Mic!ael 6$"in%ota9 ((%%a A6on%ainen and Mic!ael M6Moffett9 O(nternational Business>9 3!ompson9 Asia9 Bangalore9 20036 36 8on Ball and ;endell Mc$ulloc!9 O(nternational Business>9 (r/in McGra/ +ill9 @e/ Ior%9 10006 46 oger Bennett9 O(nternational Business>9 *itman pu5lis!ing9 @e/ 8el!i9 20006 #6 :,upta%es!garam9 O(nternational 5usiness> 9 pearson Education9 @e/ 8el!i9 20066 25 BA,502 STRATE(IC MANA(EMENT - 0 0 ,00 UNIT I* STRATE(Y AND $ROCESS 4 $onceptual frame/or% for strategic management9 t!e $oncept of Strateg, and t!e Strateg, Formation *rocess = A formal Strategic *lanning *rocess = $orporate Governance and Social responsi5ilit,6 UNIT II* COM$ETITIVE ADVANTA(E 4 E7ternal Environment = *orter>s Five Forces Model=Strategic Groups $ompetitive $!anges during (ndustr, Evolution=Glo5alisation and (ndustr, Structure = @ational $onte7t and $ompetitive advantage esources= $apa5ilities and competenciesDcore competencies='o/ cost and differentiation Generic Building Bloc%s of $ompetitive Advantage= 8istinctive $ompetencies=esources and $apa5ilities dura5ilit, of competitive Advantage= Avoiding failures and sustaining competitive advantage6 UNIT III* STRATE(IES 4 Building competitive advantage t!roug! functional level strategies= Business level strateg,= Strateg, in t!e Glo5al Environment=$orporate Strateg,=:ertical (ntegration=8iversification and Strategic Alliances= Building and estructuring t!e corporation=$!oice of StrategiesDBalance Score $ard6 UNIT IV* STRATE(Y IM$LEMENTATION ? EVALUATION 4 8esigning organisational structure=8esigning Strategic $ontrol S,stems= Matc!ing structure and control to strateg,=(mplementing Strategic c!ange= *olitics=*o/er and $onflict=3ec!niAues of strategic evaluation < control6 UNIT V* OT)ER STRATE(IC ISSUES 4 Managing 3ec!nolog, and (nnovation= Entrepreneurial :entures and Small Business Strategic issues for @on *rofit organisations6 CASES IN STRATE(IC MAMA(EMENT 5 To":# /5 @er!od TE1T BOO'S 16 $!arles ;6'6+ill < Garet! 62ones D OStrategic Management 3!eor,9 An (ntegrated approac!> D +oug!ton Miflin $ompan,9 *rinceton @e/ 2erse,9 All (ndia *u5lis!er and 8istri5utors9 $!ennai9 100.6 26 3!omas '6 ;!eelen9 268avid +unger D OStrategic Management> Addison ;esle, 'ongman Singapore *vt69 'td69 6t! Edition9 20006 REFERENCES 16 Arnoldo $6+a79 @ic!olas S6 Ma4luf D O3!e Strateg, $oncept and *rocess> D A *ragmatic Approac! D *earson Education *u5lis!ing $ompan,9 Second Edition9 200#6 26 A"!ar Ha"mi D OBusiness *olic, < Strategic Management> 3ata McGra/ +ill *u5lis!ing $ompan, 'td69 @e/ 8el!i D Second Edition9 100.6 36 +arvard Business evie/ D OBusiness *olic,> D part ( < (( +arvard Business Sc!ool6 46 Saloner9 S!epard9 *odoln, D OStrategic Management> D 2o!n ;ile, 20016 #6 'a/erence G6 +re5inia%9 OMa%ing strateg, /or%>9 *erson pu5lis!ing compan,9 200#6 66 Gupta9 Golla%ota < Srinivasan D OBusiness *olic, and Strategic Management D $oncepts and Application> *rentice +all of (ndia9 200#6 26 MAR'ETIN( ELECTIVES
BA ,52, SALES MANA(EMENT - 0 0 ,00 UNIT I* MEANIN( AND FUNCTIONS 4 (ntroduction = Meaning and O54ectives = responsi5ilities of sales managers = sales management :s6 Mar%eting management= Organi"ation of t!e Sales 8epartment= structures = O54ectives = determination of functions = sales department>s integration /it! ot!er departments6 UNIT II* SALES FORCE MANA(EMENT . Salesmans!ip D Meaning D importance = process of selling = focus on customer satisfaction and 5uilding seller customer relations!ip= sales Force Management -uantitative and Aualitative planning of sales force= recruitment and selection= training= motivation= compensation= appraisal of performance and promotion= direction and control of sales force6 UNIT III* SALES VOLUME AND TERRITORY MANA(EMENT . O54ectives of sales forecasting= met!ods and procedures of sales forecasting= sales 5udgets9 designing Sales 3erritories and -uotas= assigning territories = reasons for selling and using Auotas= t,pes of Auotas and Auota selling procedures= administering t!e Auota s,stem6 UNIT IV* SALES $ROMOTION . Sales *romotion 3ec!niAues = $ustomer oriented tec!niAues= salesman oriented tec!niAues= dealer oriented tec!niAues= government department oriented tec!niAues6 8irect mar%eting D definition = scope and importance of direct mar%eting = direct mar%eting mode D telemar%eting= catalogue mar%eting= net/or% mar%eting= and data 5ase mar%eting= c!allenges in direct mar%eting UNIT V* INDUSTRIAL SELLIN( ,0 $oncepts of (ndustrial Selling= nature and c!aracteristic of industrial goods= procedures in 5u,ing industrial goods= role of service in industrial selling= Sales *olices and *rocedures= 3erms and conditions of sale= !andling complaints6 $ase studies on a5ove mentioned topics6 To":# /5 @er!od TE1T BOO'S 16 ic!ard 6Still9 Ed/ard ;6$undiff9 @orman A6*6Goveni9Sales Management 8ecisions9 Strategies < $ases9 *rentice +all9 #t! Edition9 200#6 26 $!arles M6 Futvell 9 Sales Management9 3eam /or%9 'eaders!ip and 3ec!nolog,9 3!omson learning9 Sout! ;estern9 Si7t! Edition9 20036 REFERENCES 16 Fundamentals of Sales Management9 amnee% Hapoor9 Mac Millan (ndia *vt 'td6 26 Salesmans!ip < Sales Management9 *6H6Sa!u9 H6$6aut9 :i%as *u5lications9 3!ird evised Edition6 36 Sales Management? A Glo5al *erspective9 Earl 86+one,cutt9 2o!n B6Ford9 Antonis $6Simintiras9 outledge *u5lis!er6 46 Mar%et < Sales Forecasting9 Gordon Bolt9 $rest *u5lis!ing +ouse6 27 BA,522 SERVICES MAR'ETIN( - 0 0 ,00
UNIT I* INTRODUCTION TO SERVICES MAR'ETIN( . Services econom, D evolution and gro/t! of service sector D nature and scope of services D c!aracteristics D classification D service mar%et potential D e7panded mar%eting mi7 for services D service Aualit, D introduction to gaps model and SE:-1A' dimensions6 UNIT II* FOCUS ON CUSTOMERS ,0 Assessing service mar%eting opportunities D customer e7pectations and perceptions of services D customer 5e!aviour specific to usage of services D service mar%ets segmentation D mar%et targeting and selection6 UNIT III* SERVICE DESI(N . 'evels of service product D Service life c,cle D ne/ service development D service 5lueprinting D p!,sical evidence and service scape D competitive differentiation of services D service positioning strategies D developing positioning maps D pricing of services D met!ods and specific issues6 UNIT IV* SERVICE DELIVERY ,0 *eople in services D service process D distri5uting service direct distri5ution9 c!annel functions9 c!annels selection9 impact of information tec!nolog, D designing communications mi7 for promoting services D 5uilding service customer relations!ips and service recover, D role of internal mar%eting in service deliver,6 UNIT V* MAR'ETIN( STRATE(IES FOR DIFFERENT SERVICES 5 Formulating service mar%eting strategies for !ealt!9 !ospitalit,9 tourism9 logistics9 financial9 information tec!nolog,9 educational9 entertainment and pu5lic utilit, services6 To":# /5 @er!od REFERENCES* 16 Hennet! E $lo/9 et6 al EServices Mar%eting Operation Management and Strateg,F Bi"tantra9 @e/ 8el!i9 20046 26 $!iristrop!er +6'oveloc%9 2oc!en ;irt"9 EServices Mar%etingF9 *earson Education9 @e/ 8el!i9 20046 36 +alen ;oodroffe9 EServices Mar%etingF9 McMillan *u5lis!ing $o9 @e/ 8el!i 20036 46 @imit $!o/d!ar, and Moni%a $!oud!ar,9 E3e7t 5oo% of Mar%eting of ServicesF9 t!e (ndian e7perience9 MacMillan *u5lis!ing $o9 @e/ 8el!i9 200#6 #6 $!ristian Gronroos9 EServices Management and Mar%eting a O$M Approac!F9 2o!n ;ile, and sons England 20016 66 B!attac!ar4ee9 EServices Management9 An (ndian espectiveF 2aico *u5lis!ing +ouse9 $!ennai9 200#6 28 BA,52- ADVERTISIN( AND SALES $ROMOTION - 0 0 ,00
UNIT I* INTRODUCTION TO ADVERTISEMENT 4
$oncept and definition of advertisement D Social9 Economic and 'egal (mplications of Advertisements D setting advertisement o54ectives D Ad6 Agencies D selection and remuneration D advertisement campaign6 UNIT II* ADVERTISEMENT MEDIA 5 Media plan D t,pe and c!oice criteria D reac! and freAuenc, of advertisements D cost of advertisements related to sales D media strateg, and sc!eduling6 UNIT III* DESI(N AND E1ECUTION OF ADVERTISEMENTS ,0 Message development D different t,pes of advertisements D la,out D design appeal D cop, structure D advertisement production D print D adio6 36:6 and /e5 advertisements D Media esearc! D testing validit, and relia5ilit, of ads D measuring impact of advertisements6 UNIT IV* INTRODUCTION TO SALES $ROMOTION ,0 Scope and role of sale promotion D definition D o54ective sales promotion sales promotion tec!niAues D trade oriented and consumer oriented6 UNIT V* SALES $ROMOTION CAM$AI(N ,0 Sales promotion D eAuirement identification D designing of sales promotion campaign D involvement of salesmen and dealers D out sourcing sales promotion national and international promotion strategies D (ntegrated promotion D $oordination /it!in t!e various promotion tec!niAues D online sales promotions6 To":# /5 @er!od REFERENCES* 16 Hennet! $lo/6 8onald Baac%9 E(ntegrated Advertisements9 *romotion and Mar%eting communicationF9 *rentice +all of (ndia9 @e/ 8el!i9 20036 26 S6+6+6Ha"mi9 Satis! H Batra9 EAdvertising < Sales *romotionF9 E7cel Boo%s9 @e/ 8el!i9 20016 36 George E Belc!9 Mic!el A Belc!9 EAdvertising < *romotionF9 McGra/ +ill9 Singapore9 100.6 46 2ulian $ummings9 ESales *romotionF9 Hogan *age9 'ondon 100.6 #6 E6Betc! and Mic!ael9 Advertising and *romotion9 M$6 Gra/ +ill6 29 BA ,52/ CONSUMER BE)AVIOUR - 0 0 ,00 UNIT I* INTRODUCTION 4 $onsumer 5e!aviour D concepts D dimensions of consumer 5e!aviours D application of consumer 5e!aviour %no/ledge in mar%eting decisions D approac!es to t!e stud, of consumer 5e!aviour6 UNIT II* CONSUMER AS AN INDIVIDUAL ,0 $onsumer needs and motives D personalit, and consumer 5e!avior D consumer perception D learning D consumer attitudes D attitude formation and c!ange D communication and persuasion D self image D life st,le anal,sis6 UNIT III* CONSUMERS IN T)EIR SOCIAL AND CULTURAL SETTIN(S ,0 Group d,namics and consumer reference groups D Famil, D Social class cultural and su5=cultural aspects D cross cultural consumer 5e!aviour6 UNIT IV* CONSUMER DECISION $ROCESS AND $OST-$URC)ASE BE)AVIOUR ,0 *ersonal influence and opinion leaders!ip D diffusion of innovations D consumer decision D ma%ing process D models of consumer decision process D @icosia= +o/ard S!et! and Engel=Hollat model= post purc!ase 5e!aviour D $onsumer e7pectation and satisfaction D managing dissonance D consumer lo,alt,Dt,pes of lo,alt, programmes6 UNIT V* ADDITIONAL DIMENSIONS 5 $onsumerism D consumer protection D difficulties and c!allenges in predicting consumer 5e!aviour D online consumer 5e!aviour D organi"ational and industrial 5u,er 5e!aviour D consumer 5e!aviour in (ndian conte7t D emerging issues6 To":# /5 @er!od REFERENCES* 16 'eon G6 Sc!iffman9 'eslie 'a"ar Hanu%9 E$onsumer Be!aviourF9 *earson Education9 @e/ 8el!i9 20026 26 8avid '6'oudon9 Al5ert 2 8ella Bitta9 E$onsumer Be!aviourF9 McGra/ +ill9 @e/ 8el!i 20026 36 2a, 86 'indAuist and M62osep! sirg,9 ES!opper9 5u,er < consumer Be!aviour9 3!eor, and Mar%eting applicationF9 Bi"tantra *u5lication9 @e/ 8el!i 200#6 46 S!et! Mittal9 E$onsumer Be!aviour A Managerial *erspectiveF9 3!omson Asia B*C 'td69 Singapore9 20036 #6 H6H6Srivastava9 E$onsumer Be!aviour in (ndian $onte7tF9 Goal Gotia *u5lis!ing $o9 @e/ 8el!i 20026 66 S6'6 Gupta < Sumitra *al9 E$onsumer Be!aviour an (ndian *erspectiveF9 Sultan $!and9 @e/ 8el!i 20016 &6 Ms6a4u9 8ominiAue Navedel9 E$onsumer 5e!aviour9 $oncepts Applications and $asesF9 :i%as pu5lis!ing !ouse B*C 'td69 @e/ 8el!i D 20046 .6 +enr, Assael9 $onsumer 5e!aviour strategic approac! Bi"tantra9 @e/ 8el!i9 200#6 30 BA,525 BRAND MANA(EMENT - 0 0 ,00
UNIT I* INTRODUCTION 5 Basic understanding of 5rands D concepts and process D significance of a 5rand D 5rand mar% and trade mar% D different t,pes of 5rands D famil, 5rand9 individual 5rand9 private 5rand D selecting a 5rand name D functions of a 5rand D 5randing decisions D influencing factors6 UNIT II* BRAND ASSOCIATIONS 4 Brand vision D 5rand am5assadors D 5rand as a personalit,9 as trading asset9 Brand e7tension D 5rand positioning D 5rand image 5uilding6 UNIT III* BRAND IM$ACT ,0 Branding impact on 5u,ers D competitors9 Brand lo,alt, D lo,alt, programmes D 5rand eAuit, D role of 5rand manager D elations!ip /it! manufacturing = mar%eting= finance = purc!ase and < 8 D 5rand audit6 UNIT IV* BRAND RE+UVENATION ,0 Brand re4uvenation and re=launc!9 5rand development t!roug! acAuisition ta%es over and merger D Monitoring 5rand performance over t!e product life c,cle6 $o= 5randing6 UNIT V* BRAND STRATE(IES ,0 8esigning and implementing 5randing strategies D $ase studies To":# /5 @er!od REFERENCES* 16 Hevin 'ane Heller9 EStrategic 5rand ManagementF9 *erson Education9 @e/ 8el!i9 20036 26 'an Bate, Asian Branding D EA great /a, to fl,F9 *rentice +all of (ndia9 Singapore 20026 36 2ean @oel9 Hapferer9 EStrategic 5rand ManagementF9 3!e Free *ress9 @e/ Ior%9 10026 46 *aul 3meporal9 Branding in Asia9 2o!n ;ile, < sons B*C 'td69 @e/ Ior%9 20006 #6 S6ames! Humar9 EManaging (ndian BrandsF9 :i%as pu5lis!ing +ouse B*C 'td69 @e/ 8el!i9 20026 66 2agdeep Hapoor9 Brande79 Bi"tantra9 @e/ 8el!i9 200#6 31 BA ,52% RURAL MAR'ETIN( - 0 0 ,00 UNIT I* RURAL MAR'ETIN( C)ARACTERISTICS . 8efining rural mar%et D profile of rural mar%et ad rural consumers D c!aracteristics specific to rural consumer D rural mar%eting opportunities and c!allenges6 UNIT II* RURAL MAR'ET SE(MENTATION 4 ural mar%et segmentation D 5asis of segmentation D selecting target mar%et D product positioning in rural mar%ets6 UNIT III* RURAL CONSUMER BE)AVIOUR 4 ural consumer 5e!aviour D c!anging trends D rural consumer decision ma%ing process D influencing factors6 UNIT IV* RURAL MAR'ETIN( MI1 ,0 *roducts and services D designing innovative products and services to rural mar%et D pricing met!ods D met!ods of distri5ution D role of cooperative sectors D pu5lic distri5ution s,stem6 UNIT V* COMMUNICATION FOR RURAL MAR'ET ,0 8esigning advertisement campaigns for rural mar%ets D media c!oice D sales promotion tec!niAues D personal selling and pu5licit, D impact of information tec!nolog, on rural communication6 To":# /5 @er!od REFERENCES 16 *radeeo Has!,ap and Sidd!art!a raut9 E3!e ural Mar%etingF9 Bi"tantra9 @e/ 8el!i9 20046 26 am His!en9 E@e/ *erspectives in ural and Agricultural Mar%etingF9 2aico *u5lis!ing +ouse9 Mum5ai 200#6 36 Hris!namac!ari,ula9 Eural Mar%eting te7t of casesF9 *erson Education9 20026 Hris!namac!ari,ula9 E$ases in ural Mar%etingF9 *erson Education9 20036 32 FINANCE - ELECTIVES BA,525 SECURITY ANALYSIS AND $ORTFOLIO MANA(EMENT - 0 0 ,00 UNIT I* INVESTMENT SETTIN( 4 (nvestment setting D Securities D Sources of investment information D Securit, mar%et indications D Securit, $ontract regulation Act6 (nvestor *rotection6 UNIT II* CA$ITAL MAR'ETS ,0 Over vie/ of capital mar%et9 (nstitutional structure in capital mar%et9 eforms and state of capital mar%et9 @e/ issue mar%et and pro5lems9 Securities and E7c!ange Board of (ndia BSEB(C9 8e5t Mar%et6 UNIT I* FUNDAMENTAL ANALYSIS . Economic Anal,sis D Economic forecasting and stoc% (nvestment 8ecisions D Forecasting tec!niAues6 (ndustr, Anal,sis D (ndustr, classification6 Econom, and (ndustr, Anal,sis6 (ndustr, life c,cle D $ompan, Anal,sis Measuring Earnings D Forecasting Earnings D Applied :aluation 3ec!niAues D Gra!am and 8odds investor ratios6 UNIT IV* TEC)NICAL ANALYSIS . Fundamental Anal,sis :s 3ec!nical Anal,sis D $!arting met!ods D Mar%et (ndicators6 3rend D 3rend reversals D *atterns = Moving Average D E7ponential moving Average D Oscillators D O$ Momentum D MA$8 D S( D Stoastics6 UNIT V* $ORTFOLIO MANA(EMENT . *ortfolio 3!eor, D *ortfolio $onstruction D 8iagnostics Management D *erformance Evaluation D *ortfolio revision= Mutual Funds6 To":# /5 @er!od TE1T BOO'S 16 8onald E6Fisc!er < onald 262ordan9 OSecurit, Anal,sis < *ortfolio Management>9 *rentice +all of (ndia *rivate 'td69 @e/ 8el!i 20006 26 :6A6Avad!ani D OSecurities Anal,sis and *ortfolio Management>9 +imala,a *u5lis!ing +ouse9 100&6 36 :6H6B!alla9 O(nvestment Management>9 S6$!and < $ompan, 'td69 Sevent! Edition9 20006 REFERENCE* 16 *unit!avat!, *andian9 OSecurit, Anal,sis < *ortfolio Management> D :i%as *u5lis!ing +ouse *vt69 'td69 20016 33 BA,524 MERC)ANT BAN'IN( AND FINANCIAL SERVICES - 0 0 ,00 UNIT I* MERC)ANT BAN'IN( 5 (ntroduction D An Over vie/ of (ndian Financial S,stem D Merc!ant Ban%ing in (ndia D ecent 8evelopments and $!allenges a!ead D (nstitutional Structure D Functions of Merc!ant Ban%ing = 'egal and egulator, Frame/or%s D elevant *rovisions of $ompanies Act= SEA= SEB( guidelines= FEMA9 etc6 = elation /it! Stoc% E7c!anges9 O3$E( and @SE6 UNIT II* ISSUE MANA(EMENT ,2 ole of Merc!ant Ban%er in Appraisal of *ro4ects9 8esigning $apital Structure and (nstruments D (ssue *ricing D *ricing D *reparation of *rospectus Selection of Ban%ers9 Advertising $onsultants9 etc6 = ole of egistrars D 1nder/riting Arrangements6 8ealing /it! Ban%ers to t!e (ssue9 1nder/riters9 egistrars9 and Bro%ers6 D Offer for Sale D Boo% D Building D Green S!oe Option D E=(*O *rivate *lacement D Boug!t out 8eals D *lacement /it! F(s9 MFs9 F((s9 etc6 off = S!ore (ssues6 D (ssue Mar%eting D Advertising Strategies D @( Mar%eting D *ost (ssue Activities6 UNIT III* OT)ER FEE BASED MANA(EMENT ,0 Mergers and AcAuisitions D *ortfolio Management Services D $redit S,ndication D $redit ating D Mutual Funds = Business :aluation6 UNIT IV* FUND BASED FINANCIAL SERVICES ,0 'easing and +ire *urc!asing D Basics of 'easing and +ire purc!asing D Financial Evaluation D 3a7 (mplication6 UNIT V* OT)ER FUND BASED FINANCIAL SERVICES 4 $onsumer $redit D $redit $ards D eal Estate Financing D Bills 8iscounting D ecent 8evelopments in Factoring and Forfaiting D :enture $apital6 To":# /5 @er!od TE1T BOO'S 16 M6I6H!an9 OFinancial Services> D 3ata McGra/=+ill9 3rd Edition9 200#6 26 Mac!ira4u9 O(ndian Financial S,stem> D :i%as *u5lis!ing +ouse9 2nd Edition9 20026 REFERENCES* 16 26$6:erma9 OA Manual of Merc!ant Ban%ing>9 B!arat! *u5lis!ing +ouse9 @e/ 8el!i9 20016 26 H6Sriram9 O+and Boo% of 'easing9 +ire *urc!ase < Factoring>9 ($FA(9 +,dera5ad9 10026 36 Economic 8ailies9 elevant *u5lication of AMFS6 46 B!alla6 :6H6 D OManagement of Financial Services> D Mnmol9 @e/ 8el!i9 20016 #6 B!alla6 :6H6 and 8il5ag9 Sing!9 O(nternational Financial $enters>9 @e/ 8el!i9 Anmol9 100&6 66 Enne/6$6 3revor ;at%ins < Mi%e ;rig!t9 OMar%eting of Financial Services>9 +einemann *rofessional *u569 10006 &6 :erma 26$6 3revor ;at%ins < Mi%e ;rig!t9 OMar%eting of Financial Services>9 +einemann *rofessional *u569 10006 .6 Hot!ari :69 O'ease Financing9 +ire *urc!ase including $onsumer $redit>9 ;ad!era and co610016 06 :erma 26$69 O:enture $apital Financing in (ndia>9 Sage9 @e/ 8el!i9 100&6 106 Sad!ale +69 OMutual Funds in (ndia>9 Sage9 @e/ 8el!i9 100&6 116 :ars!ne, *6@69 < Mittal 86H69 O(ndian Financial S,stem>9 Sultan $!and < Sons9 @e/ 8el!i6 20026 34 BA,52. INTERNATIONAL TRADE FINANCE - 0 0 ,00
UNIT I* INTERNATIONAL TRADE . (nternational 3rade D Meaning and Benefits D Basis of (nternational 3rade D Foreign 3rade and Economic Gro/t! D Balance of 3rade D Balance of *a,ment D $urrent 3rends in (ndia D Barriers to (nternational 3rade D ;3O D (ndian EN(M *olic,6 UNIT II* E1$ORT AND IM$ORT FINACE . Special need for Finance in (nternational 3rade D (@$O 3erms BFOB9 $(F9 etc69C D *a,ment 3erms D 'etters of $redit D *re S!ipment and *ost S!ipment Finance D Forfaiting D 8eferred *a,ment 3erms D EN(M Ban% D E$G$ and its sc!emes D (mport 'icensing D Financing met!ods for import of $apital goods6 UNIT III* FORE1 MANA(EMENT . Foreign E7c!ange Mar%ets D Spot *rices and For/ard *rices D Factors influencing E7c!ange rates D 3!e effects of E7c!ange rates in Foreign 3rade D 3ools for !edging against E7c!ange rate variations D For/ard9 Futures and $urrenc, options D FEMA D 8etermination of Foreign E7c!ange rate and Forecasting6 UNIT IV* DOCUMENTATION IN INTERNATIONAL TRADE . E7port 3rade 8ocuments? Financial 8ocuments D Bill of E7c!ange= 3,pe= $ommercial 8ocuments = *erforma9 $ommercial9 $onsular9 $ustoms9 'egali"ed (nvoice9 $ertification of Origin $ertificate :alue9 *ac%ing 'ist9 ;eig!t $ertificate9 $ertificate of Anal,sis and -ualit,9 $ertificate of (nspection9 +ealt! certificate6 3ransport 8ocuments = Bill of 'anding9 Air/a, Bill9 *ostal eceipt9 Multimodal 3ransport 8ocument6 is% $overing 8ocument? (nsurance *olic,9 (nsurance $over @ote6 Official 8ocument? E7port 8eclaration Forms9 G Form9 ** From9 $O8 Form9 Softer Forms9 E7port $ertification9 $ertification of Origin9 GS*S D 1*$8$ @orms6 UNIT V* E1$ORT $ROMOTION SC)EMES . Government Organi"ations *romoting E7ports D E7port (ncentives ? 8ut, E7emption D (3 $oncession D Mar%eting Assistance D E*$G9 8E*B D Advance 'icense D Ot!er efforts ( E7port *romotion D E*K D E-1 D SEK and E7port +ouse6 To":# /5 @er!od TE1T BOO'S* 16 Apte *6G69 O(nternational Financial Management>D 3ata McGra/ +ill 26 'arcen, < B!attac!ar,a9 O(nternational Mar%eting> = Sultan $!and < Sons6 36 B6M6;ali and AB Hal%umdri%as9 OE7port Management> = Sterling *u5lis!ers *vt69 'td6 REFERENCE 16 ;e5sites of ;3O9 ;orld Ban%9 (MF9 Ministr, of $ommerce9 E$G$ and EN(M Ban%6 35 BA,5-0 STRATE(IC FINANCIAL MANA(EMENT - 0 0 ,00
UNIT I* INTRODUCTION 5 Financial *lanning D Anal,sing Financial *erformance D Approac!es to Financial *lanning D S!ort D 3erm Financial *lanning6 UNIT II* COR$ORATE RESTRUCTURIN( ,0 Strategic Alliances D 8ivestiture D O/ners!ip estructuring D 'everaged Bu,outs D Sell Offs D 'everaged ecapitali"ations D 8istress estructuring6 UNIT III* TURN AROUND STRATE(IES ,0 Mergers < Amalgamations D Financial Frame ;or% D Merger as a $apital Budgeting 8ecision D 'egal and 3a7 Aspects D post Merger (ntegration (ssue6 AcAuisition J 3a%e over D $odes and *rocedures D 3ec!niAues D 8efensive Strategies D $ross Boarder 8eals6 UNIT IV* COR$ORATE SIC'NESS ,0 $orporate Sic%ness D 3!e Magnitude D 8ifferent (nterpretation of Sic%ness D $auses of Sic%ness D 3urnaround D 3,pes of 3urnaround D Basic Approac!es D Surgical vs6 +umane D *!ases in 3urnaround Management6 UNIT V* STRATE(IC COST MANA(EMENT ,0 Strateg, and $ost Management D Strateg, Formulation and $ost S,stem 8esign D Alternate Strategies D O54ectives of $ost Management S,stems D $auses and S,mptoms of Bro%en $ost S,stem D emedies D $ost of -ualit, and 'ong D 3erm *rofita5ilit, D Activit, Based $osting *rinciples D Activit, Based Management D 3arget $osting6 To":# /5 @er!od REFERENCES* 16 S!arplin9 OStrategic Management>L McGra/ +ill 26 ;eston 26Fred < E6F6Brig!am O Managerial Finance>L 8r,don *ress 36 2ames6 $6 :an +orne9 OFinancial Management and *olic,>9 *rentice +all of (ndia BpC 'td69 46 M6I6H!an9 OFinancial Services>9 3ata McGra/ +ill D 3rd Edition6 #6 ic!ard A6Breale, and Ste/at $6M,ers9 O*rinciples of $orporate Finance>9 3ata McGra/ +ill6 66 *radip M6H!and/alla9 O(nnovative $orporate 3urnarounds>9 Saga *u5lications9 @e/ 8el!i6 &6 *radip M6H!and/alla9 O3!e fourt! E,e>9 Saga *u5lications9 @e/ 8el!i6 .6 H!ar 5aunder O6*6 and Stall/ort!, E6A9 O$ompan, esource? +o/ to Manage a Business 3urnaround> B+einemann9 'ondonC6 36 BA,5-, COR$ORATE FINANCE - 0 0 ,00
UNIT I* INDUSTRIAL FINANCE 5 (ndian $apital Mar%et D Basic pro5lem of (ndustrial Finance in (ndia6 EAuit, D 8e5enture financing D Guidelines from SEB( procedures9 advantages and disadvantages and cost of various sources of Finance6 S!ort term=/or%ing capital finance D Estimating /or%ing capital reAuirements D Approac! adopted 5, $ommercial 5an%s9 $ommercial paper6 UNIT II* FINANCE FOR RE)ABILITATION 4 Finance for re!a5ilitation of sic% units6 *u5lic deposits and inter corporate investments6 Finance from international sources and financing of e7ports D role of EN(M 5an% and commercial 5an%s6 UNIT III* ADVANCED FINANCIAL MANA(EMENT ,2 Appraisal of is%, (nvestments9 certaint, eAuivalent cas! flo/s and ris% ad4usted discount rate9 ris% anal,sis in t!e conte7t of 8$F met!ods using *ro5a5ilit, information9 nature of cas! flo/s9 Sensitivit, anal,sisL Simulation and investment decision9 8ecision tree approac! in investment decisions6 UNIT IV* FINANCIN( DECISION ,0 Simulation and financing decision= discounting of current ratios= cas! inadeAuac, and cas! insolvenc,= determining t!e pro5a5ilit, of cas! insolvenc,= Financing decision in t!e $onte7t of option pricing model and agenc, costs= (nter= dependence of investment= financing and 8ividend decisions6 UNIT V* COR$ORATE (OVERANCE 4 $orporate Governance = SEB( Guidelines= $orporate 8isasters and Et!ics= $orporate Social esponsi5ilit,= Sta%e!olders and Et!ics= Et!ics9 Managers and *rofessionalism6 To":# /5 @er!od TE1T BOO'S 16 (6M6*ande,9 OFinancial Management>9 :i%as *u5lis!ing +ouse *vt69 'td69 .t! Edition9 20046 26 Mac!ira4u9 O(ndian Financial S,stem>9 :i%as *u5lis!ing +ouse *6'td9 2nd Edition9 20026 36 $omparative $orporate Governance? O3!e State of t!e Art and Emerging esearc!>9 5, Hlaus +opt6 REFERENCES 16 3!omas E6$opeland and 26Fred ;eston D OFinancial 3!eor, < $orporate *olic,>9 Addison D ;esle, *u5lis!ing $ompan,6 26 a4 Aggar/al D O$apital 5udgeting under uncertaint,>6 *rentice +all Engle/ood $liffs9 @e/ 2erse,9 10036 36 $oole, D OAdvances in Business Financial Management>9 3!e 8r,den *ress D 10006 46 *eriodicals li%e 2ournal of (nstitute of $ompan, Secretaries9 (ndia6 37 BA,5-2 DERIVATIVES MANA(EMENT - 0 0 ,00 UNIT ,* INTRODUCTION ,0 8erivatives D 8efinition D 3,pes D For/ard $ontracts D Futures $ontracts D Options D S/aps D 8ifferences 5et/een $as! and Future Mar%ets D 3,pes of 3raders D O3$ and E7c!ange 3raded Securities D 3,pes of Settlement D 1ses and Advantages of 8erivatives D is%s in 8erivatives D $ases BBarings Ban%9MG refining Mar%eting (nc BMGMCC6 UNIT II* FUTURES CONTRACT ,0 Specifications of Futures $ontract = Margin eAuirements D Mar%ing to Mar%et D +edging using Futures D 3,pes of Futures $ontracts D Securities9 Stoc% (nde7 Futures9 $urrencies and $ommodities D 8eliver, Options D elations!ip 5et/een Future *rices9 For/ard *rices and Future Spot *rices6 UNIT III* O$TIONS ,0 8efinition D E7c!ange 3raded Options9 O3$ Options D Specifications of Options D $all and put Options D American and European Options D (ntrinsic :alue and 3ime :alue of Options D Option pa,off options on Securities9 Stoc% (ndices9 $urrencies and Futures D Options pricing models D 8ifferences 5et/een future and Option contracts6 UNIT IV* S&A$S 5 8efinition of S;A* D (nterest ate S;A* D $urrenc, S;A* D ole of Financial (ntermediar, D ;are!ousing D :aluation of (nterest rate S;A*s and $urrenc, S;A*s Bonds and F@s D $redit is%6 UNIT V* DERIVATIVES IN INDIA 4 Evolution of 8erivatives Mar%et in (ndia D egulations = Frame/or% D E7c!ange 3rading in 8erivatives D $ommodit, Futures D $ontract 3erminolog, and Specifications for Stoc% Options and (nde7 Options in @SE D $ontract 3erminolog, and specifications for stoc% futures and (nde7 futures in @SE D $ontract 3erminolog, and Specifications for (nterest ate 8erivatives6 To":# /5 @er!od TE1T BOO'S 16 2o!n6$6+ull9 OOptions9 Futures and ot!er 8erivative Securities>9 *rentice +all (ndia *vt69 'td69 26 Heit! ed!ead9 OFinancial 8erivatives D An (ntroduction to Futures9 For/ards9 Options and S;A*s>9D *rentice +all (ndia *vt69 'td69 36 *6:i4a,a B!as%ar and B6Ma!apatra9 O8erivatives simplified D An (ntroduction to is% Management>9 esponse Boo%s9 Sage *u5lication *vt69 'td69 38 REFERENCES 16 8avid 8u5ofs%, D OOption and Financial Futures D :aluation and 1ses> DMcGra/ +ill (nternational Edition6 REFERENCES &EB SITES* ///6nse=india6com ///6mc7india6com ///6ncde76com ///6fcamin6nic6in 39 )UMAN RESOURCE ELECTIVES BA,5-- MANA(ERIAL BE)AVIOR AND EFFECTIVENESS - 0 0 ,00
,. DEFININ( T)E MANA(ERIAL +OB 4 8escriptive 8imensions of Managerial 2o5s D Met!ods D Model D 3ime 8imensions in Managerial 2o5s D Effective and (neffective 2o5 5e!aviour D Functional and level differences in Managerial 2o5 5e!aviour6
2. DESI(NIN( T)E MANA(ERIAL +OB ,2 (dentif,ing Managerial 3alent D Selection and ecruitment D Managerial S%ills 8evelopment D *a, and e/ards D Managerial Motivation D Effective Management $riteria D *erformance Appraisal Measures D Balanced Scorecard = Feed5ac% D $areer Management D $urrent *ractices6
-. T)E CONCE$T OF MANA(ERIAL EFFECTIVENESS 5 8efinition D 3!e person9 process9 product approac!es D Bridging t!e Gap D Measuring Managerial Effectiveness D $urrent (ndustrial and Government practices in t!e Management of Managerial Effectiveness= t!e Effective Manager as an Optimi"er6
/. ENVIRONMENTAL ISSUES IN MANA(ERIAL EFFECTIVENESS 4 Organisational *rocesses D Organisational $limate D 'eader D Group (nfluences D 2o5 $!allenge D $ompetition D Managerial St,les6
5. DEVELO$IN( T)E &INNIN( ED(E ,0 Organisational and Managerial Efforts D Self 8evelopment D @egotiation S%ills D 8evelopment of t!e $ompetitive Spirit D Hno/ledge Management D Fostering $reativit,6 To":# /5 @er!od REFERENCES 16 *eter 8ruc%er9 PManagement>9 +arper o/9 20006 26 Mil%ovic! and @e/man9 O$ompensation>9 McGra/=+ill (nternational9 20006 36 Blanc!ard and 3!ac%er9 OEffective 3raining S,stems9 Strategies and *ractices> *earson 200#6 46 8u5in9 'eaders!ip9 Oesearc! Findings9 *ractices < S%ills>9 Bi"tantra9 200#6 #6 Mat!is 2ac%son+uman9 Oesource Management>9 3!omson Sout!/estern9 200#6 40 BA,5-/ ENTER$RENEURS)I$ DEVELO$MENT - 0 0 ,00 UNIT I* ENTRE$RENEURAL COM$ETENCE % Entrepreneurs!ip concept D Entrepreneurs!ip as a $areer D Entrepreneur D *ersonalit, $!aracteristics of Successful6 Entrepreneur D Hno/ledge and S%ills eAuired for an Entrepreneur6 UNIT II* ENTRE$RENEURAL ENVIRONMENT ,2 Business Environment = ole of Famil, and Societ, = Entrepreneurs!ip 8evelopment 3raining and Ot!er Support Organisational Services = $entral and State Government (ndustrial *olicies and egulations = (nternational Business6 UNIT III* BUSINESS $LAN $RE$ARATION ,2 Sources of *roduct for Business = *refeasi5ilit, Stud, = $riteria for Selection of *roduct = O/ners!ip = $apital = Budgeting *ro4ect *rofile *reparation = Matc!ing Entrepreneur /it! t!e *ro4ect = Feasi5ilit, eport *reparation and Evaluation $riteria6 UNIT IV* LAUNC)IN( OF SMALL BUSINESS ,0 Finance and +uman esource Mo5ili"ation Operations *lanning = Mar%et and $!annel Selection = Gro/t! Strategies = *roduct 'aunc!ing6 UNIT V * MANA(EMENT OF SMALL BUSINESS 5 Monitoring and Evaluation of Business = *reventing Sic%ness and e!a5ilitation of Business 1nits6Effective Management of small Business6 To":# /5 @er!od TE1T BOO'S* 16 +isric!9 OEntrepreneurs!ip>9 3ata McGra/ +ill9 @e/ 8el!i9 20016 26 *6 Saravanavel9 OEntrepreneurial 8evelopment>9 Ess *ee %a, *u5lis!ing +ouse9 $!ennai =100&6 36 S6S6H!an%a9 OEntrepreneurial 8evelopment>9 S6$!and and $ompan, 'imited9 @e/ 8el!i9 20016 REFERENCES* 16 *rasama $!andra9 *ro4ects D O*lanning9 Anal,sis9 Selection9 (mplementation and evie/s>9 3ata McGra/=+ill *u5lis!ing $ompan, 'imited 10066 26 *6$62ain Bed6C9 O+and5oo% for @e/ Entrepreneurs>9 E8((9 O7ford 1niversit, *ress9 @e/ 8el!i9 10006 36 Staff $ollege for 3ec!nical Education9 Manila and $entre for esearc! and (ndustrial Staff *erformance9 B!opal9 OEntrepreneurs!ip 8evelopment>9 3ata McGra/=+ill *u5lis!ing $ompan, 'td69 @e/ 8el!i9 100.6 41 BA,5-5 OR(ANISATIONAL T)EORY DESI(N ? DEVELO$MENT - 0 0 ,00
UNIT I* OR(ANISATION ? ITS ENVIRONMENT 4 Meaning of Organisation D @eed for e7istence = Organisational Effectiveness D $reation of :alue D Measuring Organisational Effectiveness D E7ternal esources Approac!9 (nternal S,stems Approac! and 3ec!nical approac! = + implications6 UNIT II* OR(ANI3ATIONAL DESI(N ,5 Organi"ational 8esign D 8eterminants D $omponents D 3,pes = Basic $!allenges of design D 8ifferentiation9 (ntegration9 $entrali"ation9 8ecentrali"ation9 Standardi"ation9 Mutual ad4ustment= Mec!anistic and Organic Structures= 3ec!nological and Environmental (mpacts on 8esign= (mportance of 8esign D Success and Failures in design = (mplications for Managers6
UNIT III* OR(ANISATIONAL CULTURE % 1nderstanding $ulture D Strong and ;ea% $ultures D 3,pes of $ultures D (mportance of $ulture = $reating and Sustaining $ulture = $ulture and Strateg, = (mplications for practicing Managers6
UNIT IV* OR(ANISATIONAL C)AN(E % Meaning D Forces for $!ange = esistance to $!ange D 3,pes and forms of c!ange D Evolutionar, and evolutionar, c!ange D $!ange process =Organisation 8evelopment D + functions and Strategic $!ange Management = (mplications for practicing Managers6
UNIT V* OR(ANISATION EVOLUTION AND SUSTENANCE ,0 Organi"ational life c,cle D Models of transformation D Models of Organi"ational 8ecision ma%ing D Organi"ational 'earning D (nnovation9 (ntrapreneurs!ip and $reativit,=+ implications6
To":# /5 @er!od REFERENCES* 16 Garet! 62ones9 OOrganisational 3!eor,>9 8esign < $!ange9 *earson Education9 20046 26 Mad!u%ar S!u%la9 O1nderstanding Organisations> D OOrganisational 3!eor, < *ractice in (ndia>9 *rentice +all of (ndia9 200# 36 Adrian 3!orn+ill9 *!il 'e/is9 Mi%e Millmore and Mar% Saunders9 OManaging $!ange? A +uman esource Strateg, Approac!>9 ;ile,9 200#6 46 o55ins Organisation 3!eor,L OStructure 8esign < Applications>9 *rentice +all of (ndia9 200#6 #6 o5ert A *aton9 2ames Mc $alman9 O$!ange ManagementL A guide to effective implementation>9 esponse 5oo%s9 200#6 42 BA,5-% INDUSTRIAL RELATIONS AND LABOUR &ELFARE - 0 0 ,00 UNIT I* INDUSTRIAL RELATIONS 5 $oncepts D (mportance D (ndustrial elations pro5lems in t!e *u5lic Sector D Gro/t! of 3rade 1nions D $odes of conduct6 UNIT II* INDUSTRIAL CONFLICTS ,2 8isputes D (mpact D $auses D Stri%es D *revention D (ndustrial *eace D Government Mac!iner, D $onciliation D Ar5itration D Ad4udication6 UNIT III* LABOUR &ELFARE 4 $oncept D O54ectives D Scope D @eed D :oluntar, ;elfare Measures D Statutor, ;elfare Measures D 'a5our D ;elfare Funds D Education and 3raining Sc!emes6 UNIT IV* INDUSTRIAL SAFETY . $auses of Accidents D *revention D Safet, *rovisions D (ndustrial +ealt! and +,giene D (mportance D *ro5lems D Occupational +a"ards D 8iseases D *s,c!ological pro5lems D $ounseling D Statutor, *rovisions6
UNIT V* &ELFARE OF S$ECIAL CATE(ORIES OF LABOUR . $!ild 'a5our D Female 'a5our D $ontract 'a5our D $onstruction 'a5our D Agricultural 'a5our D 8isa5led D ;elfare of %no/ledge /or%ers = Social Assistance D Social Securit, D (mplications6 To":# /5 @er!od REFERENCES 16 Mamoria $6B6 and Sat!is! Mamoria9 O8,namics of (ndustrial elations>9 +imala,a *u5lis!ing +ouse9 @e/ 8el!i9 100.6 26 8/ivedi6 6S6 O+uman elations < Organisational Be!aviour>9 Macmillan (ndia 'td69 @e/ 8el!i9 100&6 36 atna Sen9 O(ndustrial elations in (ndia>9 S!ifting *aradigms9 Macmillan (ndia 'td69 @e/ 8el!i9 20036 46 Srivastava9 O(ndustrial elations and 'a5our la/s>9 :i%as9 4t! edition9 20006 #6 $6S6:en%ata atnam9 OGlo5alisation and 'a5our Management elations>9 esponse Boo%s9 20016 43 BA,5-5 LABOUR LE(ISLATIONS - 0 0 ,00 'egal *rovision relating to aC ;ages 5C ;or%ing $onditions and 'a5our ;elfare cC (ndustrial elations dC Social Securit, $ontained in t!e follo/ing acts are to 5e studied6 *eriods 16 3!e Factories Act9 104. # 26 3!e 3rade 1nions Act9 1026 # 36 3!e *a,ment of ;ages Act9 1036 4 46 3!e Minimum ;ages Act9 104. 2 #6 3!e (ndustrial 8isputes Act9 104& # 66 3!e ;or%men>s $ompensation Act9 1023 2 &6 3!e *a,ment of Gratuit, Act9 10&2 3 .6 3!e *a,ment of Bonus Act9 106# 3 06 3!e Emplo,ee>s *rovident Fund < Misc6 Act9 10#2 3 106 3!e Emplo,ees State (nsurance Act9 104. 4 116 3!e (ndustrial Emplo,ment BStanding OrdersC Act9 1046 3 126 3!e Apprentices Act9 1061 2 136 3!e EAual emuneration Act9 10&6 2 146 3!e Maternit, Benefit Act9 1061 2 ======= 3otal 4# ======= TE1T BOO'S 16 Hapoor @686 OElements of (ndustrial 'a/>9 Sultan $!and9 100.6 26 Srivastava9 O(ndustrial elations and 'a5our la/s>9 :i%as9 4t! edition9 20006 REFERENCES 16 espective Acts6 26 8!andapani9 O$ommercial and (ndustrial 'a/>9 Sultan $!and9 100.6 36 8as Gupta9>Maintaining (ndustrial 8iscipline>9 esponse Boo%s9 20026 44 BA ,5-4 STRATE(IC )UMAN RESOURCE MANA(EMENT AND DEVELO$MENT - 0 0 ,00 UNIT I* )UMAN RESOURCE DEVELO$MENT ,0 Meaning D Strategic frame/or% for +M and +8 D :ision9 Mission and :alues D (mportance D $!allenges to Organisations D +8 Functions = oles of +8 *rofessionals = +8 @eeds Assessment = +8 practices D Measures of +8 performance D 'in%s to +9 Strateg, and Business Goals D +8 *rogram (mplementation and Evaluation D ecent trends D Strategic $apa5ilit, 9 Benc! Mar%ing and +8 Audit6 UNIT II* E-)RM % e= Emplo,ee profileD e= selection and recruitment = :irtual learning and Orientation D e = training and development D e= *erformance management and $ompensation design D 8evelopment and (mplementation of +(S D 8esigning + portals D (ssues in emplo,ee privac, D Emplo,ee surve,s online6 UNIT III* CROSS CULTURAL )RM 5 8omestic :s (nternational +M = $ultural 8,namics = $ulture Assessment = $ross $ultural Education and 3raining *rograms D 'eaders!ip and Strategic + (ssues in (nternational Assignments = $urrent c!allenges in Outsourcing9 $ross 5order M and A= epatriation etc6 = Building Multicultural Organisations = (nternational $ompensation6 UNIT IV* CAREER ? COM$ETENCY DEVELO$MENT ,0 $areer $oncepts D oles D $areer stages D $areer planning and *rocess D $areer development ModelsD $areer Motivation and Enric!ment DManaging $areer plateaus= 8esigning Effective $areer 8evelopment S,stems D $ompetencies and $areer Management D $ompetenc, Mapping Models D EAuit, and $ompetenc, 5ased $ompensation6 UNIT V* EM$LOYEE COAC)IN( ? COUNSELIN( ,2 @eed for $oac!ing D ole of + in coac!ing D $oac!ing and *erformance D S%ills for Effective $oac!ing D $oac!ing EffectivenessD @eed for $ounseling D ole of + in $ounseling = $omponents of $ounseling *rograms D $ounseling Effectiveness D Emplo,ee +ealt! and ;elfare *rograms D ;or% Stress D Sources = $onseAuences D Stress Management 3ec!niAues6= Eastern and ;estern *ractices = Self Management and Emotional (ntelligence6 To":# /5 @er!od REFERENCES* 16 2effre, A Mello9 OStrategic +uman esource Management>9 3!omson9 Singapore9 Sout!/estern 20036 26 and, '68esimone9 2on M6 ;erner D 8avid M6 Marris9 O+uman esource 8evelopment>9 3!omson Sout!/estern9 Singapore9 20026 36 o5ert '6Mat!is and 2o!n +6 2ac%son9 O+uman esource Management>9 3!omson Sout!/estern9 Singapore9 20036 46 osemar, +arrison9 OEmplo,ee 8evelopment> D 1niversit, *ress9 (ndia 'td9 @e/ 8el!i9 20036 #6 Srinivas Handula9 O+uman esource Management in *ractice>9 *rentice +all of (ndia9 200#9 @e/ 8el!i9 20046 45 SYSTEMS - ELECTIVES BA ,5-. SOFT&ARE DEVEO$MENT - 0 0 ,00
UNIT I* INTRODUCTION . Overvie/ of soft/are development life c,cles and $!allenges in t!e p!ases D soft/are engineering *rocess paradigms D $omparison 5et/een *rocess and *roduct DMetrics D Soft/are pro4ect management D *lanning D estimation D is% anal,sis D Soft/are pro4ect sc!eduling6 UNIT II* RE2UIREMENTS ANALYSIS 4 eAuirement Anal,sis D 8efinition D Specification = tools D Formal Specification D *rotot,ping Specification D Anal,sis modeling6 UNIT III* SOFT&ARE DESI(N 4 Soft/are design D A5straction D Modularit, D Soft/are Arc!itecture D Effective modular design = $o!esion and $oupling D Arc!itectural design = *rocedural design D 8ata flo/ oriented design D O54ect Oriented design6 UNIT IV* INTERFACE DESI(N AND IM$LEMENTATION 4 1ser interface design D +uman factors D +uman computer interaction D (nterface standards6 Fundamentals of coding D code documentation D code efficienc, D Soft/are $onfiguration Management6 UNIT V* SOFT&ARE 2UALITY AND TESTIN( ,2 Soft/are -ualit, Assurance D evie/9 ;al%t!roug! and inspection= -ualit, metrics D Soft/are elia5ilit, D testing D *at! testing D $ontrol Structures testing D Blac% Bo7 testing D (ntegration9 :alidation and s,stem testing D Soft/are Maintenance D $ase studies6 To":# /5 @er!od TE1T BOO'S* 16 Ali Be!foroo" and Frederic% 26 +udson9 OSoft/are Engineering Fundamentals9 O7ford pu5lications6 26 oger *ressman6 S69 OSoft/are Engineering>9 A *ractitioner>s Approac!9 3ata McGra/ +ill9 @e/ 8el!i6 REFERENCES 16 (6Sommerville9 OSoft/are Engineering9 : Edition9 Adison ;esle,9 10066 26 *fleeger9 OSoft/are Engineering>9 *rentice +all9 10006 36 $arlo G!e""i9 Me!di 2a"a,ari9 8ino Mandrioli9 OFundamentals of Soft/are Engineering9 *rentice +all of (ndia9 10016 46 ic!ard Fairle,9 OSoft/are Engineering>9 (( Edition9 3ata McGra/ +ill9 @e/ 8el!i6 46 BA,5/0 DATABASE MANA(EMENT SYSTEM - 0 0 ,00 UNIT I* INTRODUCTION 5 8ata5ase s,stems D 8efinition D $omponents D Advantages D O54ectives D Evolution6 UNIT II* MODELS ,0 8BMS Arc!itecture D Associations D elations!ips D Mappings 5et/een A5stractions D Generalisation D $lassifications D $onceptual 8ata modeling D File Organi"ation D 8ata Structure D 8ata models? +8BMS9 @8BMS9 8BMS9 OO8BMS6 UNIT III* DATABASE DESI(N ,0 elational 8ata Model D elational Alge5ra D E 8iagrams D 8ata 8ictionar, D @ormalisation D Bo,ce $odd @ormal Forms D (ntegrit, D elational 8ata5ase 'anguages D 8ata5ase Administration D File Structures and (nde7ing6 UNIT IV* OB+ECT MODELLIN( ,0 O54ect oriented concepts D Structure D Models and 8ata5ases D O54ect life c,cle modeling D O54ects9 $lasses9 *atterns D O54ect interaction modeling D O54ect Oriented 8esign D 1M'6 UNIT V* O$ERATIONS AND MANA(EMENT 4 $lient J Server and 8ata5ases D 8ata ;are!ousing D -uer, *rocessing D $oncurrenc, Management D +eterogeneous and +omogenous S,stems D 8istri5uted 8ata5ases D $ontrols D Atomicit,9 ecover, D Securit,9 Bac%=up and ecover,6 To":# /5 @er!od TE1T BOO'S 16 Gar, ;6+ansen and 2ames :6+ansen9 E8ata5ase Management and 8esignF *rentice +all9 10066 26 2effre, A6 +offer9 Mar, B6 *rescott9 Fred 6 Mcfadden9 EModern 8ata5ase ManagementF9 *rentice +all9 6t! edition9 20029 &t! edition6 REFERENCES 16 Bipin $68esai9 OAn (ntroduction to 8ata5ase S,stems>9 Galfot!ia pu5lication9 10066 26 onald 26@orman9 OO54ect Oriented S,stems Anal,sis and 8esign>9 *rentice +all 10066 36 Elmasri D @avat!e9 OFundamentals of 8ata5ase S,stems>9 Addision D ;esle,9 4t! Edition6 46 $arlo Batini9 Stefano $eri and S!am Hant B6@avat!e9 O$onceptual 8ata5ase 8esign> D OAn Entit, elations!ip Approac!>9 Ben4amin $ummings pu5lis!ing9 10026 #6 2ames um5aug!9 Mic!ael Bla%e9 ;illiam 'orensen9 Frederic% Edd, and ;illiam *remelani9 OO54ect Oriented Modeling and 8esign>9 *rentice +all9 10016 47 BA,5/, E COMMERCE TEC)NOLO(Y AND MANA(EMENT - 0 0 ,00 UNIT I* FUNDAMENTAL OF E-COMMERCE . 8riving forces D 5enefits and limitations of e=commerce6 Basics of 8ata mining9 data /are!ousing and net/or% infrastructure reAuirements6 Overvie/ of (*9 3$*9 +3M'9 O'A* and $r,ptograp!,6 UNIT II* BUSINESS A$$LICATIONS IN E-COMMERCE . etailing in E=commerce D mar%et researc! on internet customers D e= commerce for service sector D Advertising in e=commerce D B2B ecommerce6 UNIT III* E-COMMERCE INFRASTRUCTURE . (ntranet9 (nternet < E7tranet D Structure9 Arc!itecture9 Applications < Business Models6 UNIT IV* E-COMMERCE $AYMENTS AND SECURITY . E=*a,ments and *rotocols=Securit, sc!emes against internet fraud6 *rinciples of e=fund transfer9 credit and de5it card usage9 E=c!ec% and unified pa,ment s,stems6 UNIT V* LE(AL AND $RIVACY ISSUES IN E-COMMERCE . 'egal9 Et!ics and *rivac, issues D *rotection needs and met!odolog, = $onsumer protection9 $,5er la/s9 contracts and /arranties6 3a7ation and Encr,ption *olicies6 To":# /5 @er!od TE1T BOO'S 16 Efraim 3ur5an et al69 OElectronic $ommerce D A managerial perspective>9 *earson Education Asia9 20026 26 Hala%ota et al9 OFrontiers of Electronic $ommerce>9 Addison ;esle,9 20016 REFERENCES* 16 Sandeep Hris!namurt!,9 OE=$ommerce Management D 3e7t and $ases>9 3!omson 'earning9 20036 26 Greenstein Firsman9 OElectronic $ommerce>9 3ata McGra/ +ill9 10006 36 @a5il Adam et al9 OElectronic $ommerce D 3ec!nical9 Business and 'egal (ssues>6 *rentice +all6 100.6 48
BA,5/2 ENTER$RISE RESOURCE $LANNIN( FOR MANA(EMENT - 0 0 ,00 UNIT I* INTRODUCTION 5 E* $oncepts D Enterprise S,stem D Evolution of E* D 3angi5le and (ntangi5le Benefits D Emerging 3rends in E* adoption D E* (mplementation Stages D case Stud,6 UNIT II* $RE IM$LEMENTATION STA(E ,2
@eed Anal,sis D $ompetitive Environment Anal,sis D Gap Anal,sis D $ost Elements D Feasi5ilit, Anal,sis D E* Modules D E* (ndustries verticals D E* Arc!itecture DE* Soft/are D SA* = Baan D (FS D Oracle D people Soft $omparison of E* Soft/are D E* *ac%age Evaluation $riteria D *ac%age 'ife $,cle D eAuest for (nformation D Functional eAuirement Specification D eAuest for *roposal D :endor Selection D E* $onsultants D $ase Studies6 UNIT III* IM$LEMENTATION ,0 Business *rocess eengineering $oncepts D eengineering and *rocess (mprovement D B* Steps D AS=(S and 3O D BE Anal,sis D Modeling Business *rocess D Successful B* D eengineering D Organisational eadiness D (mplementation Approac!es6 UNIT IV* $RO+ECT MANA(EMENT ,0 *ro4ect Management D *ro4ect 3eam D Steering $ommittee D *ro4ect Manager D Functional 3eam D (S 3eam D Securit, Specialists6 *ro4ect 8elivera5les D $!ange Management D S,stem integration D S,stems (ntegration standards D Middle/are 8evelopment D For/ard and everse Engineering D E* (nfrastructure *lanning D S,stem Arc!itecture UNIT V* $OST IM$LEMENTATION 4 Organisational 3ransformational Model of ES Success D $ross Functional9 Organisational and (ndustrial (mpacts6 Measuring Business Benefits D Balanced Score card Met!od D AB$8 $!ec%list Frame/or% D $apa5ilit, Maturit, Frame/or% D case stud,6 To":# /5 @er!od BOO'S FOR REFERENCE 16 Ma!adeo 2ais/al and Ganes! :anapalli9 3e7t Boo% of Enterprise esource *lanning9 Macmillan (ndia 'td69 $!ennai 200#6 26 Ale7is 'eon9 Enterprise esource *lanning 8em,stified9 3ata McGra/=+ill *u5lis!ing $ompan, 'td69 @e/ 8el!i9 20046 36 :inod Humar Grag and @6H6 :en%ita%ris!nan9 Enterprise esource *lanning D $oncepts and *ractice9 *rentice +all of (ndia9 @e/ 8el!i9 100.6
49 50 BA,5/- SOFT&ARE $RO+ECT AND 2UALITY MANA(EMENT - 0 0 ,00 UNIT I* INTRODUCTION % *roduct life $,cle9 *ro4ect 'ife $,cle Models for soft/are and *rocess Models6 UNIT II* $RO+ECT MANA(EMENT $ROCESS AND ACTIVITIES . *ro4ect (nitiation9 *ro4ect *lanning and 3rac%ing9 *ro4ect $losure6 UNIT III* EN(INEERIN( ACTIVITIES . Soft/are reAuirements gat!ering9 estimation9 design and development p!ase6 *ro4ect management in t!e testing and maintenance p!ase6 UNIT IV* INTRODUCTION TO SOFT&ARE 2UALITY ,0 Soft/are -ualit, :ie/s < Standards D Fundamental measures9 si"e9 effort9 defects6 Soft/are Aualit, metrics9 comple7it, metrics6 8efect (dentification and removal efficienc,6 Function *oints D Benc!mar%ing for soft/are Aualit,6 UNIT V* SOFT&ARE 2UALITY ASSURANCE ,, elia5ilit, models for Soft/are Aualit, D (SO 0000 for soft/are Aualit, D $MM9 $MM(9 *$MM9 *S*9 and $O$OMO D 3-M for Soft/are Aualit,6 To":# /5 @er!od TE1T BOO'S 16 oger S *ressman9 OSoft/are Engineering D A *ractitioners Approac!>9 McGra/ +ill (nternational Edition9 @e/ 8el!i9 20016 26 Step!en Han9 OSoft/are -ualit, Metrics and Models>9 *earson Education Asia6 REFERENCES 16 ;al%er o,ce9 OSoft/are *ro4ect Management> D A unified Frame/or%9 *earson Education Asia9 @e/ 8el!i9 20006 26 Alan Gillies9 OSoft/are -ualit, D 3!eor, < Management>9 3!omson 'earning9 20036 51 BA,5// DECISION SU$$ORT SYSTEMS - 0 0 ,00 UNIT I* DECISION SU$$ORT SYSTEM % 8ecision $oncept=steps=8ecision Support S,stem=$omponents=$!aracteristics= $lassification < Application6 UNIT II* MODEL MANA(EMENT ,5 Models D Modeling *rocess D 3,pes of Models D Optimisation D Simulation D +euristic D 8escriptive D *redictive D Model 5ase D Modeling 'anguages D Model 8irector, D Model Base Management S,stem D Model E7ecution9 (ntegration and command processing D Model *ac%ages6 UNIT III* DATA MANA(EMENT SYSTEMS 5 8ata5ase D Sources of 8ata D 8ata 8irector, D 8ata Structure and 8ata5ase 'anguages D -uer, Facilit, D 8ata Management S,stem D 8BMS as 8SS 8evelopment 3ool6 UNIT IV* DIALO( MANA(EMENT 5 1ser (nterface D Grap!ics D Multimedia D :isual (nteractive Modeling D @atural 'anguage *rocessing D Speec! ecognition and under standing D (ssues in user interface6 UNIT V* DEVELO$MENT OF DECISION SU$$ORT SYSTEM ,0 8evelopment process D Soft/are and +ard/are and 8ata AcAuisition D Model AcAuisition D 8ialog 8evelopment D (ntegration D 3esting and :alidation D 3raining and (mplementation6 To":# /5 @er!od TE1T BOO' 16 Efraim tur5an and 2a, E Aronson9 O8ecision Support S,stems and (ntelligent S,stems>9 *rentice +all (nternational9 100.6 REFERENCES* 16 2ana%iraman :6S6 and Saru%esi6 H6 O8ecision Support S,stems>9 *rentice +all of (ndia9 10006 26 'ofti9 O8ecision Support S,stem and Management>9 McGra/ +ill (nc69 (nternational Edition9 @e/ 8el!i9 10066 36 Mara%as9 O8ecision Support S,stem>9 *rentice +all (nternational *aper 5ac% Edition9 8el!i9 100.6 52 BA,5/5 INFORMATION TEC)NOLO(Y FOR MANA(EMENT - 0 0 ,00 UNIT I* INTRODUCTION 5 Managing in (nformation Age6 Evolution of (3 Management D 3,pes of (nformation S,stems D (nternet Based Business S,stems D :alue $!ain econstruction for E=Business D (3 Management $!allenges and issues D $ritical success Factors for (3 Managers6 UNIT II* )ARD&ARE SOFT&ARE AND COMMUNICATION ,0 $omputing +ierarc!, D (nput D Output 3ec!nologies D +ard/are (ssues D S,stem Arc!itecture D Operating S,stems D @et/or% Operating S,stems D Grid $omputing D Mo5ile $omputing D 15iAuitous $omputing D Application *rogramming D Managing Application 8evelopment D 8ata esources D Managing 8ata esources D *ro5lem of $!ange and ecover,6 UNIT III* COMMUNICATION TEC)NOLO(Y 5 $ommunication 3ec!nolog, D ;;; D (ntranets D E7tranets D :oice @et/or%s 8ata $ommunication @et/or%s D 'ast Mile D ;ireless S,stem D ;e5 +osting D Application Service *roviders6 UNIT IV* IT A$$LICATIONS ,5 Enterprise esource *lanning D Enterprise S,stem D E7pert S,stem D 8ecision Support S,stem D @eural @et/or%s D E7ecutive (nformation S,stem D $ustomer elations!ip Management S,stem D Suppl, $!ain Management S,stems D Hno/ledge Management D 8ata ;are!ousing D 8ata Mining D :ertual ealit, D E=Business and Alternatives6 E=Business E7pectations and $ustomer Satisfaction6 UNIT V* IT MANA(EMENT ,0 (3 Strateg, Statements D *lanning Models for (3 Managers 'egislation and (ndustr, 3rends6 (ndependent Operations D +eadAuarters 8river D (ntellectual S,nerg, D (ntegrated Glo5al (3 D (3 investment D Estimating eturns D (3 :alue EAuation D *ricing Frame /or% D +ard/are and Soft/are Bu,ing D Factors of (3 Management D (mplementation $ontrol D Securit, D -ualit, = Et!ical (ssues D $!ief (nformation Officer6 To":# /5 @er!od REFERENCE BOO'S* 16 Garroll ;6 Fren"el 2o!ne6 Fren"el9 Management of (nformation 3ec!nolog,9 3!omson $ourse 3ec!nolog,9 Boston9 20046 26 +enr, $6 'ucas6 2r9 (nformation 3ec!nolog, D Strategic 8ecision Ma%ing for Managers9 2o!n ;ile, < Sons BAsiaC *vt6 'td69 Singapore9 200#6 36 Efraim 3ur5an9 6 Hell, ainer 2r9 ic!ard E6 *otter9 (ntroduction to (nformation 3ec!nolog,9 2o!n ;ile, < Sons9 BAsiaC *vt6 'td6 Singapore9 20046 53 O$ERATIONS MANA(EMENT ELECTIVES BA,5/% FACILITIES LOCATION AND $ROCESS DESI(N - 0 0 ,00 UNIT I* INTRODUCTION - Facilities reAuirements9 need for la,out stud, D t,pes of la,out9 Model $lassification9 $riterion Selection9 Model :alidation9 8esign *rocess6 UNIT II* $LANT LAYOUT ,0 'a,out pro5lem9 *lant la,out procedures= various approac!es9 Flo/ and activit, anal,sis9 8esigning t!e la,out UNIT III* $LANT LOCATION ,5 *lant location anal,sis D factors9 costs9 location decisions D simple pro5lems in single facilit, location pro5lems9 multifacilit, location pro5lems9 net/or% location pro5lems6 UNIT IV* $ROCESS MANA(EMENT AND STRATE(Y ,2 3!e *rocess :ie/ of Organi"ations9 *erformance Measures9 *roduct Attri5ute and *rocess $ompetencies9 *rocess 8esign9 *lanning9 and $ontrol9 Strategic *ositioning and Operational Effectiveness9 Strategic Fit9 Matc!ing *roducts and *rocesses9 Operations Frontier and 3rade=offs UNIT V* $ROCESS FLO& 5 *rocess Flo/9 He, Measures9 Flo/ 3ime9 Flo/ ate9 (nventor, Anal,sis9 *rocess Flo/ $!art9 Flo/ 3ime Measurement9 Flo/=ate and $apacit, Anal,sis9 Managing Flo/ :aria5ilit,9 *rocess (ntegration= 'ean operations? *rocess S,nc!roni"ation and (mprovement To":# /5 @er!od TE1T BOO'S* 16 ic!ard Francis9 '6 'eon McGinnis9 F6 2r69 2o!n ;!ite9 A69 EFacilit, 'a,out and 'ocation = an Anal,tical Approac!F9 *rentice +all of (ndia69 2 nd Ed6 26 avQ Anupindi9 Sunil $!opra9 Sud!a%ar 8es!mu%!92an A6 :an Mieg!em9 and Eitan Kemel9 EManaging Business *rocess Flo/s? *rinciples of Operations ManagementF *earson Education9 2006
REFERENCES* 16 G6+alevi and 686;eill9 E*rinciples of *rocess *lannningF $!appman and +all9 Madras 100#6
UNIT I* INTRODUCTION . $omputer (ntegrated Manufacturing D 8efinition9 $oncept9 Evolution and Benefits6 3,pes of Manufacturing S,stems and Su5=s,stems6 Automated S,stems D Elements9 Functions and 'evels6
UNIT II* COM$UTERS AND COMMUNICATION IN CIM . +ard/are9 Soft/are and Securit, eAuirements for implementing $(M s,stems6 $ommunication S,stems for $(MS D $ommunications Matri79 @et/or% arc!itectures and 3ec!niAues6 Overvie/ of creating and maintaining a manufacturing s,stems data5ase6 UNIT III * DESI(N AND $RODUCTION . Fundamentals of 8esign for Manufacturing B8FMC9 $omputer Aided 8esign B$A8C9 38 Modeling pac%ages9 Finite Element Anal,sis pac%ages and transporta5ilit,6 @$9 $@$ and 8@$ mac!ines6 (ntroduction to part=programming6 3ool Management6 8ata 'ogging and acAuisition6 Automated data collection6 UNIT IV * MANUFACTURIN( SYSTEMS . Manufacturing S,stems D $omponents9 $lassifications and Functions6 Fle7i5le Manufacturing S,stemsBFMSC D $omponents9 Applications and 5enefits9 *lanning and (mplementation issues in FMS6 Group 3ec!nolog, D *art=Families9 $lassification and $oding6 UNIT V * CURRENT TRENDS . $oncurrent Engineering6 ole of E7pert S,stems in $(MS6 o5otics=Overvie/9 3,pes in $(MS6 Automated Guided :e!icles D 3,pes and 3ec!nolog,9 $ontrol6 Overvie/ of Automated Assem5l, s,stems='ean *roduction DAgile Manufacturing To":# /5 @er!od TE1T BOO' 16 :a4pa,ee Hant6 S9 *rinciples of $omputer (ntegrated Manufacturing9 *rentice +all (ndia9 Second (ndian eprint9 200#6 REFERENCES 16 Mi%ell *6Groover9 Automation9 E*roduction S,stems and $omputer (ntegrated ManufacturingF *+(9 20016 26 onald G6As%in9 EModelling and Anal,sis of manufacturingF 2o!n ;ile, < Sons9 10036 55 BA,5/4 SU$$LY C)AIN MANA(EMENT - 0 0 ,00 UNIT I * INTRODUCTION . Suppl, $!ain D Fundamentals9 (mportance 9 8ecision *!ases9 *rocess :ie/6 Supplier= Manufacturer=$ustomer c!ain6 8rivers of Suppl, $!ain *erformance6 Structuring Suppl, $!ain 8rivers6 Overvie/ of Suppl, $!ain Models and Modeling S,stems6 UNIT II * STRATE(IC SOURCIN( . (n=sourcing and Out=sourcing D 3,pes of *urc!asing Strategies6 Supplier Evaluation9 Selection and Measurement6 Supplier -ualit, Management6 $reating a /orld class suppl, 5ase6 ;orld ;ide Sourcing6 UNIT III * SU$$LY C)AIN NET&OR' . 8istri5ution @et/or% 8esign D ole9 Factors (nfluencing9 Options9 :alue Addittion6 Modles for Facilit, 'ocation and $apacit, 'ocation6 (mpact of uncertaint, on @et/or% 8esign6 @et/or% 8esign decisions using 8ecision trees6 8istri5ution $enter 'ocation Models6 Suppl, $!ain @et/or% optimi"ation models6 UNIT IV * $LANNIN( DEMAND0 INVENTORY AND SU$$LY . Overvie/ of 8emand forcasting in t!e suppl, c!ain6 Aggregate planning in t!e suppl, c!ain6 Managing *redicta5le :aria5ilit,6 Managing suppl, c!ain c,cle inventor,6 1ncertaint, in t!e suppl, c!ain D Safet, (nventor,6 8etermination of Optimal level of product availa5ilit,6 $oordination in t!e Suppl, $!ain6
UNIT V * CURRENT TRENDS . E=Business D Frame/or% and ole of Suppl, $!ain in e= 5usiness and 525 practices6 Suppl, $!in (3 Frame/or%6 (nternal Suppl, c!ain management6 Fundamentals of transaction management6 Suppl, $!ain in (3 practice6 Supplier relations!ip management6 (nformation S,stems development6 *ac%ages in Suppl, $!ain DeSM9 e'M9 eS$M6 Suppl, Base Management To":# /5 @er!od TE1T BOO'S 16 Sunil $!opra and *eter Meindi9 Suppl, $!ain Management=Strateg, *lanning and Operation9 *earson Education9 3!ird (ndian eprint9 20046 26 Monc"%a et al69 *urc!asing and Suppl, $!ain Management9 3!omson 'earning9 Second edition9 Second eprint9 20026 56 REFERENCES 16 Alte%ar a!ul :9 Suppl, $!ain Management=$oncept and $ases9 *rentice +all (ndia9 200#6 26 S!apiro 2erem, F9 Modeling t!e Suppl, $!ain9 3!omson 'earning9 Second eprint 9 20026 36 Ballou onald +9 Business 'ogistics and Suppl, $!ain Management9 *earson Education9 Second (ndian eprint9 20046 BA,5/. ADVANCED O$ERATIONS MANA(EMENT - 0 0 ,00 UNIT I . $urrent c!allenges in Operations management9 *roduct development considerations = :alue engineering9 concurrent engineering9 o5ust design9 Modular design = Selection and 2ustification of Advanced Manufacturing 3ec!nolog,6 UNIT II . Strategic capacit, planning for products < services = Sc!eduling for 5atc! processing D 3!e design < sc!eduling of flo/ processing s,stem = *roduction planning < control = outing9 seAuencing9 loading9 sc!eduling D master sc!eduling6 UNIT III . Operating value c!ains D (nformation tec!nolog, < value c!ain Material management < suppl, c!ain D Special inventor, models9 Selective inventor, control9 Operations decision ma%ing tools D Acceptance sampling6 UNIT IV ,2 ecent 3rends in operations management D 'ean manufacturing9 esource reAuirement planning9 S,nc!ronous manufacturing < t!eor, of constraints6 Agile Manufacturing UNIT V % $ases in operations management To":# /5 @er!od 57 REFERENCES* 1. Advanced operations management = 6 *6 Mo!ant,9 S6 G6 8es!mu%!9 1Je *earson Education 2. Operations management ? *rocesses < :alue c!ains D 'ee 26 Hra4e/s%i < 'arr, *6 it"man9 (ndian adaptation9 *earson 3. Operations Management for $ompetitive advantage D ic!ard $!ase < @icolas AAuilano9 10Je9 3M+ 4. Operations Management9 a, /ild9 6Je9 3!omson 5. Operations management9 ;illiam Stevenson9 .Je9 3M+ 6. Operations Management D o5erta S6 ussell < Bernard ;6 3a,lor9 *earson J *+( 7. Operations Management D @orman Gait!er < Greg Fra"ier9 0Je9 3!omson6 BA,550 LO(ISTICS MANA(EMENT - 0 0 ,00 U7!" I * I7"rodu6"!o7 "o Lo8!"!6 :7d 6o=@e"!"!Ae S"r:"e8; . 8efinition and Scope of 'ogistics D Functions < O54ectives D $ustomer :alue $!ain D Service *!ases and attri5utes D :alue added logistics services D ole of logistics in $ompetitive strateg,6 U7!" II * &:re9ou!78 :7d M:"er!:# ):7d#!78 . ;are!ousing Functions D 3,pes D Site Selection D 8ecision Model D 'a,out 8esign D $osting D :irtual ;are!ouse6 Material +andling eAuipment and S,stems D ole of Material +andling in 'ogistics6 Material Storage S,stems D principles D 5enefits D met!ods6 Automated Material +andling6 U7!" III * $er<or=:76e Me:ure=e7" :7d Co". . *erformance Measurement D @eed9 S,stem9 'evels and 8imensions6 (nternal and E7ternal *erformance Measurement6 'ogistics Audit6 3otal 'ogistics $ost D $oncept9 Accounting Meat!ods6 $ost D (dentification9 3ime Frame and Formatting6 U7!" IV * Tr:7@or":"!o7 :7d $:6B:8!78 . 3ransportation S,stem D Evolution9 (nfrastructure and @et/or%s6 Freig!t Management D oute *lanning D $ontaineri"ation6 Modal $!aracteristics9 (nter= modal Operators and 3ransport Economies6 *ac%aging= 8esign considerations9 Material and $ost6 *ac%aging as 1nitisation6 $onsumer and (ndustrial *ac%aging6 58 U7!" V * Curre7" Tre7d . 'ogistics (nformation S,stems D @eed9 $!aracteristics and 8esign6 E='ogistics D Structure and Operation6 'ogistics esource Management6 Automatic (dentification 3ec!nologies6 ;are!ouse Simulation6 everse 'ogistics D Scope9 design and as a competitive tool6 Glo5al 'ogistics D Operational and Strategic (ssues6 Strategic logistics *lanning6 To":# /5 @er!od TeC" BooB 16 Sople :inod :9 'ogistics Management D 3!e Suppl, $!ain (mperative9 *earson Education9(ndian eprint 20046 26 Aila/adi $ Sat!is! < a%es! Sing!9 'ogistics Management9 *rentice +all (ndia9 200#6 Re<ere76e 16 $o,le et al69 3!e Management of Business 'ogistics9 3!omson 'earning9 & t! Edition9 20046 26 Bo/erso7 8onald 29 'ogistical Management D 3!e (ntegrated Suppl, $!ain*rocess 3ata McGra/ +ill9 20006 36 Bloom5erg 8avid 2 et al69 'ogistics9 *rentice +all (ndia9 200#6 BA,55, ADVANCED MAINTENANCE MANA(EMENT - 0 0 ,00 UNIT I * M:!7"e7:76e Co76e@" . O54ectives and functions of Maintenance9 3,pes9 Maintenance Strategies6 Organi"ation for Maintenance6 Five Kero $oncept UNIT II * F:!#ure D:": A7:#;! . M3BF9 M33F9 1seful 'ife D Survival $urves D epair 3ime 8istri5ution Brea%do/n time distri5utions9 *oisson9 E7ponential and @ormal distri5ution6 Availa5ilit, of repaira5le S,stems D Maintaina5ilit, *rediction D 8esign for Maintaina5ilit,6 59 UNIT III . M:!7"e7:76e $#:77!78* Over!aul and epair? Meaning and 8ifference9 optimal over!aulJepair J eplace maintenance polic, for eAuipment su54ect to 5rea%do/n. Re@#:6e=e7" De6!!o7* Optimal interval 5et/een preventive replacement of eAuipment su54ect to 5rea%do/n9 group replacement UNIT IV * M:!7"e7:76e S;"e= . Fi7ed 3ime Maintenance9 $ondition 5ased Maintenance9 Operate to Failure9 opportunit, maintenance9 8esign out maintenance9 total productive maintenance6
UNIT V * AdA:76ed Te697!Due .
elia5ilit, $entered Maintenance B$MC D 3otal *roductive Maintenance B3*MC = *!ilosop!, and (mplementation6 Signature Anal,sis D MM(S D E7pert S,stems D $oncept of 3ero tec!nolog,6 eengineering maintenance process6 To":# /5 $er!od TeC" BooB* 1. Maintenance Engineering < Management D 6$6Mis!ra < H6*at!a%9 *+(9 200# 2. (ndustrial Maintenance Management D Sus!il Humar Srivatsava9 S6$!and < $ompan,9 200# 3. Gopala%ris!nan9 *6 Baner4i9 A6H69 EMaintenance and Spare *arts ManagementF9 *rentice +all of (ndia9 2004 Re<ere76e* 1. Hell, and M626 +arris RManagement of (ndustrial MaintenanceR9 Butter/ort! and $ompan, 'imited6 2. AHS 2ardine RMaintenance9 eplacement and elia5ilit,R9 *itman *u5lis!ing6 60