E2E100 -- Root cause analysis SM200 -- IT service Management Configuration E2E120 -- Technical monitoring SM300 -- Business process & Interface monitoring E2E140 -- Data volume management E2E200 - Change control management E2E220 -- Test management E2E300 -- Business Process Integration and Automation Management E2E400 -- E2E Technical Upgrade Management( of SAP upgrades) E2E500 -- Custom Code Management