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The document analyzes different segments of men based on their involvement in male grooming. It identifies "Trendy Innovators" as 5% of men who spend 21% of the total spending. They aspire to have the latest products and want their appearance to make a statement. They are frequent users of styling, skincare and fragrance products and tend to be younger, married professionals living in cities who exercise regularly.
The document analyzes different segments of men based on their involvement in male grooming. It identifies "Trendy Innovators" as 5% of men who spend 21% of the total spending. They aspire to have the latest products and want their appearance to make a statement. They are frequent users of styling, skincare and fragrance products and tend to be younger, married professionals living in cities who exercise regularly.
The document analyzes different segments of men based on their involvement in male grooming. It identifies "Trendy Innovators" as 5% of men who spend 21% of the total spending. They aspire to have the latest products and want their appearance to make a statement. They are frequent users of styling, skincare and fragrance products and tend to be younger, married professionals living in cities who exercise regularly.
Brand Retail Product Setting Strategy = Making Choices & Recalibrating While some companies set strategies by first deciding which product or brands to sell or perhaps which retail outlets to sell within, LOreal is deliberately setting strategy by first choosing the key consumers that can best drive future growth With this approach, our strategy will truly be a consumer-first strategy Consumer CONFIDENTIAL LOREAL USA In doing this, we confirmed our expectation: not all men are created equal in male grooming Trendy Innovators Affluent Adopters Polished Professionals Active Independents Curious Laggards Content Laggards % of Spend*
Spend Index 21% 37% 17% 11% 8% 6% 5% 9% 25% 20% 27% 15% % of Men Low spend Average spend High spend More Involved in Male Grooming Less Involved in Male Grooming 4 In typical 3 months 420 411 68 55 29 40 Source: Ipsos 2012 A&U (G1. Please think about all of the products that you personally use. About how much did you spend n total for these products in the past 3 months? CONFIDENTIAL LOREAL USA The more highly involved groups rely on male grooming products to meet a broad set of needs
Trendy Innovators 5% men 21% spend Affluent Adopters 9% men 37% spend Polished Professionals 25% men 17% spend Active Independents 20% men 11% spend Curious Laggards 27% men 8% spend Content Laggards 15% men 6% spend 90% 91% 92% 50% 71% 43% 75% 81% 43% 29% 18% 7% 94% 89% 95% 53% 80% 58% 76% 87% 48% 28% 20% 9% 81% 87% 72% 42% 60% 51% 77% 86% 63% 35% 33% 13% 87% 86% 82% 45% 66% 45% 79% 82% 37% 27% 10% 2% % Agree Reasons Why Men Use Personal Grooming Products Source: Ipsos 2012 A&U (B2. Below are some reasons why men use personal grooming products. Using the scale below, please indicate how much you agree or disagree that these are reasons why you, yourself use personal grooming products.) Note: Cells 70% or higher are highlighted Feel good w/ looks Impress others Look best Change up look Please partner Feel secure Look professional Stand out % of men % of spend CONFIDENTIAL LOREAL USA And they are also the ones most likely to invest time and energy into their grooming routines Trendy Innovators 5% men 21% spend Affluent Adopters 9% men 37% spend Polished Professionals 25% men 17% spend Active Independents 20% men 11% spend Curious Laggards 27% men 8% spend Content Laggards 15% men 6% spend 93% 94% 82% 21% 61% 33% 78% 93% 41% 18% 4% 0% 78% 93% 22% 15% 3% 1% 76% 93% 17% 16% 1% 1% 84% 90% 71% 20% 32% 15% 92% 90% 57% 20% 20% 5% 85% 89% 34% 16% 2% 0% Look good effortlessly Invest in grooming Seek advice Give advice $ more on issues Spice up my look Try new products % of Men Who Stated That The Following Statements Most Described Them Note: Cells 70% or higher are highlighted Source: Ipsos 2012 A&U (B5. People have different attitudes about personal grooming and personal grooming products. Please look at the statements below and indicate how much you agree or disagree with each. % of men % of spend CONFIDENTIAL LOREAL USA In turn, higher rates of use are reflected in both the number of overall products and brands using Trendy Innovators 5% men 21% spend Affluent Adopters 9% men 37% spend Polished Professionals 25% men 17% spend Active Independents 20% men 11% spend Curious Laggards 27% men 8% spend Content Laggards 15% men 6% spend 12 14 11 8 8 7 20 22 18 12 11 9 # products 1
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# of Products & Brands Used 1 In past 4 weeks; 2 In past year Source: Ipsos 2012 A&U (A3. And which of the following types of products have you, yourself used in the past four weeks? E4. And which of these brands of [INSERT CATEGORY] products have you used in the past year? % of men % of spend CONFIDENTIAL LOREAL USA They are more likely to use styling, facial skincare and fragrance products. Trendy Innovators 5% men 21% spend Affluent Adopters 9% men 37% spend Polished Professionals 25% men 17% spend Active Independents 20% men 11% spend Curious Laggards 27% men 8% spend Content Laggards 15% men 6% spend 96% 94% 96% 92% 94% 92% 92% 86% 95% 88% 93% 92% 68% 64% 66% 55% 49% 38% 52% 54% 49% 31% 23% 15% 64% 64% 53% 38% 25% 15% 54% 57% 41% 28% 14% 7% 27% 41% 20% 11% 8% 5% 25% 30% 27% 14% 11% 6% 68% 61% 66% 44% 40% 31% HAIR CARE & STYLING (94%) Shampoo (92%) Conditioner (55%) Hair Styling (34%) FACIAL SKINCARE (38%) Cleanser/Scrub/Astringent (28%) Moisturizer (15%) All Other Facial Skincare (17%) FRAGRANCE (49%) % of Men Who Use the Following Products (past 4 weeks) Note: Cells 120+ or <80 or higher are highlighted Source: Ipsos 2012 A&U (A3. And which of the following types of products have you, yourself used in the past four weeks?) % of men % of spend CONFIDENTIAL LOREAL USA They are also more likely to use body wash, body moisturizers and after-shave. Trendy Innovators 5% men 21% spend Affluent Adopters 9% men 37% spend Polished Professionals 25% men 17% spend Active Independents 20% men 11% spend Curious Laggards 27% men 8% spend Content Laggards 15% men 6% spend 94% 90% 99% 92% 97% 96% 74% 64% 74% 62% 76% 75% 79% 76% 70% 58% 47% 41% 38% 37% 44% 20% 22% 16% 97% 94% 98% 92% 97% 93% 93% 90% 97% 88% 94% 89% 57% 46% 65% 44% 51% 45% 48% 41% 43% 26% 28% 19% 7% 19% 3% 2% 1% 0% BODY CARE (96%) Bar Soap (71%) Body Wash (58%) Body Moisturizer/Lotion (28%) SHAVING AND BEARD (95%) Any Razor (92%) Shaving Cream (52%) After-Shave (32%) Razorless Hair Removal (e.g Nair) (4%) % of Men Who Use the Following Products (past 4 weeks) Note: Cells 120+ or <80 or higher are highlighted Source: Ipsos 2012 A&U (A3. And which of the following types of products have you, yourself used in the past four weeks?) % of men % of spend CONFIDENTIAL LOREAL USA TRENDY INNOVATORS (5% of men pop/ 21% spend) He aspires to have the latest and greatest, the Trendy Innovator is in the know and wants his appearance to make a statement and put him on the cutting edge. Nick is 32 years old and lives North Buckhead, just outside of Downtown Atlanta, which it isnt too far from his offices at Deloitte where he is a Computer Software Manager.
He lives in a 3 bedroom house with his wife and 2 year old which is walking distance to Little Nancy Creak Park, where he enjoys working out and playing basketball.
He cares about how he looks, both physically and in grooming, but does not want to look like he is trying too hard. Its important to him to look professional and at his best as well as appear attractive to his wife.
He enjoys shopping and changing up his look and is always on the look out for great new grooming products and wanting to be the first to try a new product. CONFIDENTIAL LOREAL USA 14% 22% 35% 29% 10-250K 250-1M 1M-5M 5M + 10% 32% 33% 13% 12% 18-24 25-34 35-44 45-54 55-64 Tend to skew younger, married, skew Hispanic and AA, and slightly toward living in bigger cities F a m i l y
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Avg. Age: 38 (all men: 45) Trendy Innovators 11% 58% 85% Not Heterosexual Married 2+ HH Size Source: Ipsos 2012 A&U (AGE. What is your age? ZIP. What is your 5-digit ZIP code? USMAR2. What is your marital status? USRETH2. Are you of Hispanic, Latino or Spanish origin? USRACE3. What is your race?) All Men Trendy Innovators E t h n i c i t y
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63% 24% 7% 4% White Hispanic AA Asian CONFIDENTIAL LOREAL USA 20% 43% 14% 12% 13% < $35K $35-75K $75-100K $100-150K $150K + They tend toward average income, exercise frequently and are more apt to dress formally for work. H H
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Avg. Income: 80K (all men: 75K) All Men Trendy Innovators 38% 33% 5% 24% Biz Casual Casual Uniform Formal Source: Ipsos 2012 A&U (USHHI2. Please indicate your annual household income before taxes. OTHER3A. How often do you exercise or participate in an athletic activity?) US32EMP. Which of the following best describes your employment status? WORK4. Would you describe the dress code at your job as . . .?) Trendy Innovators E x e r c i s e
14% 16% 34% 36% < 2 / mo 1 -2 / wk 3 - 6 / wk 1 / day + CONFIDENTIAL LOREAL USA They are frequent product users, especially styling, fragrance and skincare Used 1+ in Past 4 Weeks Use Every Day
All Men Trendy Innovators All Men Trendy Innovators Hair Care & Styling 94% 96% 65% 77% Shampoo 92% 92% 61% 70% Conditioner 55% 68% 30% 46% Hair Styling 34% 52% 22% 41% Facial Skincare 38% 64% 26% 52% Cleanser/Scrub/Astringent 28% 54% 20% 43% Moisturizer 15% 27% 11% 28% Other Facial Skincare 17% 25% 9% 17% Fragrance 49% 68% 31% 56% Note: Cells with Indices of 120+ are highlighted 12.1 Avg. Products Used Source: Ipsos 2012 A&U (A3. And which of the following types of products have you, yourself used in the past four weeks? A4. How often do you use each of the following types of products?) Trendy Innovators CONFIDENTIAL LOREAL USA They skew toward daily usage of body care and shaving products Used 1+ in Past 4 Weeks Use Every Day
All Men Trendy Innovators All Men Trendy Innovators Deodorant 91% 87% 80% 82% Body Care 96% 94% 77% 87% Body Wash 58% 79% 38% 63% Bar Soap 71% 74% 55% 58% Body Moisturizer / Lotion 28% 38% 19% 35% Shaving & Beard 95% 97% 45% 62% Any Razor 92% 93% 41% 54% Shaving Cream 52% 57% 21% 32% After-Shave 32% 48% 16% 33% Razorless Hair Remover 4% 7% 2% 2% 12.1 Avg. Products Used Trendy Innovators Note: Cells with Indices of 120+ are highlighted Source: Ipsos 2012 A&U (A3. And which of the following types of products have you, yourself used in the past four weeks? A4. How often do you use each of the following types of products?) CONFIDENTIAL LOREAL USA These men generally tend toward mass/upper mass brands, some Luxe and Professional and are the biggest Axe users Hair Deodorant Shaving Body Face Fragrance Source: Ipsos 2012 A&U (E4. And which of these brands of [INSERT CATEGORY] products have you used in the past year?) Top 7 Over-Indexing Brands in terms of Past Year Usage, by Product Category* * Fewer brands shown if less than 7 significantly over-index (80% CL) Trendy Innovators 19.9 Avg. Brands Used CONFIDENTIAL LOREAL USA They are not only using social media and smart phones, they are using them to interact with and shop for products How They Consume Media 26% 32% 61% 36% 38% 60% 70% 85% Read local paper Read men's magazines Watch Fox Watch CNN Use YouTube Own smartphone Use Facebook Use any social media Depth of Media Involvement Avg hrs/week browsing social media=6.4 (vs. 4.4 for all men) 26% 29% 45% 33% 72% Used coupon on Smartphone Purchased product with a Smartphone Visited a brands Facebook page Posted about brand/ product on Facebook Liked a brand on Facebook Source: Ipsos 2012 A&U (M1. Which of the following do you own? M2. Which of these websites and social networking sites, if any, are you currently a member of? M4. What types of magazines do you typically read (either print or online)? M4a. And what newspapers do you typically read (either online or a hard copy)? M2a. Which of the following have you ever done? M3. And, which of the following have you, yourself, done (at home, at work, or elsewhere) during the past 30 days using each of the devices below? M3b. How many hours a week do you spend on social networking sites like Facebook and Twitter?) Trendy Innovators All Men Trendy Innovators CONFIDENTIAL LOREAL USA They enjoy shopping and are the most active online shoppers, like searching for new products and wiling to pay for premium/specialty Where They Shop Attitudes about Shopping* 12% 4% 13% 15% 13% 27% 32% 35% 41% 70% 93% Active/Sporting Goods Stores Salon/Spa/Barbershop Fine Department Stores Apparel Stores Specialty Stores Traditional Department Stores Discount Department Stores Internet/Online Supermarkets / Grocery Stores Drug Stores Mass Merchandise Stores 39 48 44 52 51 51 53 54 59 57 First to try new products Search for new/different products Willing to pay more for recommended products Shopping is enjoyable for me Name brands are worth the extra price Only go to stores with best quality products Like variety of products available Look for healthy products Willing to pay more for premium/specialty products I enjoy taking my time when I shop *Expressed as max diff utility scores, defined as the value consumers place on a given attribute relative to other attributes being rated. They represent the probability that a given attribute will be selected compared to others. Source: Ipsos 2012 A&U (C5. Where have you or someone else (for you) shopped for the personal grooming products that you use in the past year? SECTION H: Next, you will be shown a series of different statements that may or may not describe your shopping behavior. For each set of statements, choose the one that MOST describes you and the one that LEAST describes you.)
Trendy Innovators All Men Trendy Innovators CONFIDENTIAL LOREAL USA AFFLUENT ADOPTERS (9% of men / 37% of spend) He wants the best so he can be the best and is not willing to make any sacrifices when investing in himself. Tyler is 29 years old, just finished up his MBA from Columbia and works in Finance for NBC Universal.
Recently engaged, Tyler rents a duplex in Tribeca with his fiance. They pride themselves on being among the first to try hot new restaurants and nightclubs.
Tyler is very driven and success is something he expects and does what is necessary to achieve it. He is a member of several professional organizations and active in alumni activities for Columbia.
Keeping up physically and visually is very important to him. He is at Equinox every morning at 6:00am before going into the office. When he wants to relax, he will indulge with a trip to spa or a good competitive game of basketball.
Tyler enjoys giving advice about what products to use and aspires to be the resident expert, but stays very conscious of what others think of him and does not want to seem like he is trying too hard to look good.
He enjoys shopping and shops at many specialty and high end stores. CONFIDENTIAL LOREAL USA ... tend to be younger, married men living in big cities and are disproportionately ethnic Affluent Adopters All Men Affluent Adopters F a m i l y
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Avg. Age: 36 (all men: 45) 13% 18% 27% 42% 10-250K 250-1M 1M-5M 5M + 8% 43% 30% 14% 4% 18-24 25-34 35-44 45-54 55-64 12% 66% 92% Not Heterosexual Married 2+ HH Size 58% 23% 12% 7% White Hispanic AA Asian Source: Ipsos 2012 A&U (AGE. What is your age? ZIP. What is your 5-digit ZIP code? USMAR2. What is your marital status? USRETH2. Are you of Hispanic, Latino or Spanish origin? USRACE3. What is your race?) CONFIDENTIAL LOREAL USA And are much wealthier, more likely to dress formally and exercise regularly H H
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13% 18% 19% 18% 31% < $35K $35-75K $75-100K $100-150K $150K + Avg. Income: 124K (all men: 75K) 31% 24% 11% 34% Biz Casual Casual Uniform Formal All Men Affluent Adopters Source: Ipsos 2012 A&U (USHHI2. Please indicate your annual household income before taxes. USEDU2. What is the highest degree or level of school you have completed? US32EMP. Which of the following best describes your employment status? WORK4. Would you describe the dress code at your job as . . .?) Affluent Adopters E x e r c i s e
16% 10% 36% 38% < 2 / mo 1 -2 / wk 3 - 6 / wk 1 / day + CONFIDENTIAL LOREAL USA They are frequent users of styling, facial skincare and fragrance products Used 1+ in Past 4 Weeks Use Every Day
All Men Affluent Adopters All Men Affluent Adopters Hair Care & Styling 94% 94% 65% 73% Shampoo 92% 86% 61% 65% Conditioner 55% 64% 30% 49% Hair Styling 34% 54% 22% 45% Facial Skincare 38% 64% 26% 53% Cleanser/Scrub/Astringent 28% 57% 20% 48% Moisturizer 15% 41% 11% 34% Other Facial Skincare 17% 30% 9% 23% Fragrance 49% 61% 31% 44% 13.9 Avg. Products Used Note: Cells with Indices of 120+ are highlighted Source: Ipsos 2012 A&U (A3. And which of the following types of products have you, yourself used in the past four weeks? A4. How often do you use each of the following types of products?) Affluent Adopters CONFIDENTIAL LOREAL USA Used 1+ in Past 4 Weeks Use Every Day
All Men Affluent Adopters All Men Affluent Adopters Deodorant 91% 82% 80% 71% Body Care 96% 90% 77% 77% Body Wash 58% 76% 38% 60% Bar Soap 71% 64% 55% 54% Body Moisturizer / Lotion 28% 37% 19% 28% Shaving & Beard 95% 94% 45% 61% Any Razor 92% 90% 41% 53% Shaving Cream 52% 46% 21% 30% After-Shave 32% 41% 16% 33% Razorless Hair Remover 4% 19% 2% 13% These men tend to be daily users of body care and shaving products 13.9 Avg. Products Used Affluent Adopters Note: Cells with Indices of 120+ are highlighted Source: Ipsos 2012 A&U (A3. And which of the following types of products have you, yourself used in the past four weeks? A4. How often do you use each of the following types of products?) CONFIDENTIAL LOREAL USA Top 7 Over-Indexing Brands in terms of Past Year Usage, by Product Category These men use upper mass brands but are more involved with smaller, niche brands across categories & channels Hair Deodorant Shaving Body Face Fragrance Source: Ipsos 2012 A&U (E4. And which of these brands of [INSERT CATEGORY] products have you used in the past year?) Affluent Adopters 22.0 Avg. Brands Used CONFIDENTIAL LOREAL USA They are big users of social media and smartphones and interact with brands there Depth of Media Involvement 13% 29% 42% 51% 52% 54% 71% 95% Read local paper Read men's magazines Watch Fox Watch CNN Use YouTube Own smartphone Use Facebook Use any social media How They Consume Media 32% 31% 50% 43% 74% Used coupon on Smartphone Purchased product with a Smartphone Visited a brands Facebook page Posted about brand/ product on Facebook Liked a brand on Facebook Avg hrs/week browsing social media=8.8 (vs. 4.4 for all men) Source: Ipsos 2012 A&U (M1. Which of the following do you own? M2. Which of these websites and social networking sites, if any, are you currently a member of? M4. What types of magazines do you typically read (either print or online)? M4a. And what newspapers do you typically read (either online or a hard copy)? M2a. Which of the following have you ever done? M3. And, which of the following have you, yourself, done (at home, at work, or elsewhere) during the past 30 days using each of the devices below? M3b. How many hours a week do you spend on social networking sites like Facebook and Twitter?) Affluent Adopters All Men Affluent Adopters CONFIDENTIAL LOREAL USA The enjoy shopping. They frequent specialty, department stores, and salons, value/willing to pay more for quality Where They Shop Attitudes about Shopping* 14% 12% 21% 24% 21% 29% 27% 27% 52% 67% 92% Active/Sporting Goods Stores Salon/Spa/Barbershop Fine Department Stores Apparel Stores Specialty Stores Traditional Department Stores Discount Department Stores Internet/Online Supermarkets / Grocery Stores Drug Stores Mass Merchandise Stores All Men Affluent Adopters 38 34 36 47 45 46 52 51 50 56 51 First to try new products Ambience over price Like to shop with someone I trust Like new and different products Pay more for products that were recommended Shopping is enjoyable for me Name brands are worth the extra price Only go to stores that have the best quality products Like variety of product availabile Willing to pay more for premium/specialty products I enjoy taking my time when I shop *Expressed as max diff utility scores, defined as the value consumers place on a given attribute relative to other attributes being rated. They represent the probability that a given attribute will be selected compared to others. Affluent Adopters Source: Ipsos 2012 A&U (C5. Where have you or someone else (for you) shopped for the personal grooming products that you use in the past year? SECTION H: Next, you will be shown a series of different statements that may or may not describe your shopping behavior. For each set of statements, choose the one that MOST describes you and the one that LEAST describes you.)
CONFIDENTIAL LOREAL USA POLISHED PROFESSIONAL (25% of men / 17% of spend)
Ben is 45 years old and lives just outside of Denver in a townhome.
He has been in real estate for 15 years and works primarily with luxury real estate for the downtown area.
He works out 3-4 times a week in order to maintain a youthful physique and appear attractive to women. Being healthy is important to him and he enjoys an active social life and loves how Denver caters to the active, single professional.
As he is getting older, looking young and feeling confident are why he is conscious of exercising and grooming. Ben considers taking care of himself to be a top priority.
He likes to balance traditional mass brands with established high-end brands in his routine and they all must be effective and work for him, especially for his skincare and fragrance products.
He is clean cut, settled and will be in the early majority following the trends to keep up with his colleagues but is never over the top in his style or grooming. He turns to grooming products as a way to maintain a youthful appearance.
CONFIDENTIAL LOREAL USA They are of average age, likely to live in medium size cities, and with slight Hispanic and AA skews F a m i l y
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Avg. Age: 43 (all men: 45) 8% 18% 23% 31% 19% 18-24 25-34 35-44 45-54 55-64 Polished Professionals 12% 45% 79% Not Heterosexual Married 2+ HH Size 15% 20% 39% 27% 10-250K 250-1M 1M-5M 5M + Source: Ipsos 2012 A&U (AGE. What is your age? ZIP. What is your 5-digit ZIP code? USMAR2. What is your marital status? USRETH2. Are you of Hispanic, Latino or Spanish origin? USRACE3. What is your race?) All Men Polished Professionals E t h n i c i t y
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77% 11% 8% 3% White Hispanic AA Asian CONFIDENTIAL LOREAL USA 19% 36% 19% 14% 8% < $35K $35-75K $75-100K $100-150K $150K + Average income and exercise often but not daily. H H
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Avg. Income: 76K (all men: 75K) 42% 37% 12% 9% Biz Casual Casual Uniform Formal Source: Ipsos 2012 A&U (USHHI2. Please indicate your annual household income before taxes. USEDU2. What is the highest degree or level of school you have completed? US32EMP. Which of the following best describes your employment status? WORK4. Would you describe the dress code at your job as . . .?) Polished Professionals All Men Polished Professionals E x e r c i s e
21% 20% 41% 18% < 2 / mo 1 -2 / wk 3 - 6 / wk 1 / day + CONFIDENTIAL LOREAL USA They skew toward frequent use of most products, especially fragrance. Used 1+ in Past 4 Weeks Use Every Day
All Men Polished Professionals All Men Polished Professionals Hair Care & Styling 94% 96% 65% 73% Shampoo 92% 95% 61% 67% Conditioner 55% 66% 30% 38% Hair Styling 34% 49% 22% 32% Facial Skincare 38% 53% 26% 38% Cleanser/Scrub/Astringent 28% 41% 20% 30% Moisturizer 15% 20% 11% 15% Other Facial Skincare 17% 27% 9% 13% Fragrance 49% 66% 31% 45% 11.2 Avg. Products Used Polished Professionals Note: Cells with Indices of 120+ are highlighted Source: Ipsos 2012 A&U (A3. And which of the following types of products have you, yourself used in the past four weeks? A4. How often do you use each of the following types of products?) CONFIDENTIAL LOREAL USA They are regular users of body care and shaving products Used 1+ in Past 4 Weeks Use Every Day
All Men Polished Professionals All Men Polished Professionals Deodorant 91% 94% 80% 89% Body Care 96% 99% 77% 85% Body Wash 58% 70% 38% 50% Bar Soap 71% 74% 55% 59% Body Moisturizer / Lotion 28% 44% 19% 29% Shaving & Beard 95% 98% 45% 50% Any Razor 92% 97% 41% 45% Shaving Cream 52% 65% 21% 29% After-Shave 32% 43% 16% 21% Razorless Hair Remover 4% 3% 2% 1% Note: Cells with Indices of 120+ are highlighted 11.2 Avg. Products Used Source: Ipsos 2012 A&U (A3. And which of the following types of products have you, yourself used in the past four weeks? A4. How often do you use each of the following types of products?) Polished Professionals CONFIDENTIAL LOREAL USA They balance traditional and upper mass brands, as well as designer fragrances and professional hair care Hair Deodorant Shaving Body Face Fragrance Source: Ipsos 2012 A&U (E4. And which of these brands of [INSERT CATEGORY] products have you used in the past year?) Top 7 Over-Indexing Brands in terms of Past Year Usage, by Product Category* * Fewer brands shown if less than 7 significantly over-index (80% CL) Polished Professionals 18.1 Avg. Brands Used CONFIDENTIAL LOREAL USA They are active media consumers but involvement is at average levels How They Consume Media 52% 28% 63% 32% 43% 57% 76% 86% Read local paper Read men's magazines Watch Fox Watch CNN Use YouTube Own smartphone Use Facebook Use any social media Depth of Media Involvement Avg hrs/week browsing social media=4.5 (vs. 4.4 for all men) 23% 20% 52% 25% 65% Used coupon on Smartphone Purchased product with a Smartphone Visited a brands Facebook page Posted about brand/ product on Facebook Liked a brand on Facebook Source: Ipsos 2012 A&U (M1. Which of the following do you own? M2. Which of these websites and social networking sites, if any, are you currently a member of? M4. What types of magazines do you typically read (either print or online)? M4a. And what newspapers do you typically read (either online or a hard copy)? M2a. Which of the following have you ever done? M3. And, which of the following have you, yourself, done (at home, at work, or elsewhere) during the past 30 days using each of the devices below? M3b. How many hours a week do you spend on social networking sites like Facebook and Twitter?) Polished Professionals All Men Polished Professionals CONFIDENTIAL LOREAL USA They frequent traditional, discount department stores, professional salons and arent afraid to spend for special concerns Where They Shop Attitudes about Shopping* 5% 11% 10% 8% 11% 27% 23% 24% 48% 63% 86% Active/Sporting Goods Stores Salon/Spa/Barbershop Fine Department Stores Apparel Stores Specialty Stores Traditional Department Stores Discount Department Stores Internet/Online Supermarkets / Grocery Stores Drug Stores Mass Merchandise Stores 32 46 46 45 50 55 55 55 60 66 73 Search for new/diff products Shopping is enjoyable for me Name brands are worth the extra price Only go to stores with best quality products Like variety of products available Willing to pay more for premium/specialty products I enjoy taking my time when I shop Go out of way to store with wide selection Well known brands more trustworthy Pay $ for specific needs Like stores with men's aisle *Expressed as max diff utility scores, defined as the value consumers place on a given attribute relative to other attributes being rated. They represent the probability that a given attribute will be selected compared to others. Source: Ipsos 2012 A&U (C5. Where have you or someone else (for you) shopped for the personal grooming products that you use in the past year? SECTION H: Next, you will be shown a series of different statements that may or may not describe your shopping behavior. For each set of statements, choose the one that MOST describes you and the one that LEAST describes you.)
Polished Professionals All Men Polished Professionals CONFIDENTIAL LOREAL USA ACTIVE INDEPENDENTS (20% of men / 11% of spend)
As a rugged and laid back guy, he isnt going to keep up on whats the latest and greatest he needs a simple routine that isnt going to slow him down or hold him back. Josh is 38 and just moved into a new apartment in the Lincoln Park area of Chicago.
He works in Ecommerce for Kraft Foods. On the weekends, he bartends at a local sports bar close to Wrigley Field to meet people but also make some extra money on the side.
If someone calls him up to go out, head to a baseball game, go out on the lake you name it, Josh is the first one to join and he is constantly on the go.
He isnt particularly interested in settling down or starting a family quite yet. He is enjoying his freedom and is laid back about the future.
Josh is budget conscious overall and also in his grooming purchases. He is apathetic towards grooming and uses the basics across all categories.
CONFIDENTIAL LOREAL USA 10% 22% 25% 24% 19% 18-24 25-34 35-44 45-54 55-64 Average age, tend toward larger cities, less likely to be married, skew Asian F a m i l y
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Avg. Age: 42 (all men: 45) All Men Active Independents Active Independents 8% 47% 75% Not Heterosexual Married 2+ HH Size 15% 13% 39% 32% 10-250K 250-1M 1M-5M 5M + Source: Ipsos 2012 A&U (AGE. What is your age? ZIP. What is your 5-digit ZIP code? USMAR2. What is your marital status? USRETH2. Are you of Hispanic, Latino or Spanish origin? USRACE3. What is your race?) 77% 9% 3% 7% White Hispanic AA Asian CONFIDENTIAL LOREAL USA 25% 35% 15% 14% 7% < $35K $35-75K $75-100K $100-150K $150K + Moderate income, tend toward casual/ business casual work style H H
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Avg. Income: 71K (all men: 75K) 39% 37% 14% 11% Biz Casual Casual Uniform Formal Source: Ipsos 2012 A&U (USHHI2. Please indicate your annual household income before taxes. USEDU2. What is the highest degree or level of school you have completed? US32EMP. Which of the following best describes your employment status? WORK4. Would you describe the dress code at your job as . . .?) Active Independents All Men Active Independents E x e r c i s e
26% 15% 39% 20% < 2 / mo 1 -2 / wk 3 - 6 / wk 1 / day + CONFIDENTIAL LOREAL USA They use products with average frequency Used 1+ in Past 4 Weeks Use Every Day
All Men Active Independents All Men Active Independents Hair Care & Styling 94% 92% 65% 65% Shampoo 92% 88% 61% 60% Conditioner 55% 55% 30% 30% Hair Styling 34% 31% 22% 21% Facial Skincare 38% 38% 26% 24% Cleanser/Scrub/Astringent 28% 28% 20% 19% Moisturizer 15% 11% 11% 8% Other Facial Skincare 17% 14% 9% 8% Fragrance 49% 44% 31% 29% 8.3 Avg. Products Used Note: Cells with Indices of 120+ are highlighted Source: Ipsos 2012 A&U (A3. And which of the following types of products have you, yourself used in the past four weeks? A4. How often do you use each of the following types of products?) Active Independents CONFIDENTIAL LOREAL USA They are less likely to be using Body Moisturizer Used 1+ in Past 4 Weeks Use Every Day
All Men Active Independents All Men Active Independents Deodorant 91% 84% 80% 75% Body Care 96% 92% 77% 70% Body Wash 58% 58% 38% 37% Bar Soap 71% 62% 55% 48% Body Moisturizer / Lotion 28% 20% 19% 14% Shaving & Beard 95% 92% 45% 42% Any Razor 92% 88% 41% 40% Shaving Cream 52% 44% 21% 19% After-Shave 32% 26% 16% 13% Razorless Hair Remover 4% 2% 2% 1% Note: Cells with Indices of 120+ and <80 are highlighted 8.3 Avg. Products Used Source: Ipsos 2012 A&U (A3. And which of the following types of products have you, yourself used in the past four weeks? A4. How often do you use each of the following types of products?) Active Independents CONFIDENTIAL LOREAL USA They skew toward traditional mass market brands across categories Hair Deodorant Shaving Body Face Fragrance Source: Ipsos 2012 A&U (E4. And which of these brands of [INSERT CATEGORY] products have you used in the past year?) Top 7 Over-Indexing Brands in terms of Past Year Usage, by Product Category* * Fewer brands shown if less than 7 significantly over-index (80% CL) Active Independents 11.9 Avg. Brands Used CONFIDENTIAL LOREAL USA Average involvement with social media and not very engaged with products and brands in the social space Depth of Media Involvement How They Consume Media 37% 16% 54% 23% 36% 41% 69% 82% Read local paper Read men's magazines Watch Fox Watch CNN Use YouTube Own smartphone Use Facebook Use any social media Avg hrs/week browsing social media=5.3 (vs. 4.4 for all men) 14% 18% 37% 20% 62% Used coupon on Smartphone Purchased product with a Smartphone Visited a brands Facebook page Posted about brand/ product on Facebook Liked a brand on Facebook Source: Ipsos 2012 A&U (M1. Which of the following do you own? M2. Which of these websites and social networking sites, if any, are you currently a member of? M4. What types of magazines do you typically read (either print or online)? M4a. And what newspapers do you typically read (either online or a hard copy)? M2a. Which of the following have you ever done? M3. And, which of the following have you, yourself, done (at home, at work, or elsewhere) during the past 30 days using each of the devices below? M3b. How many hours a week do you spend on social networking sites like Facebook and Twitter?) All Men Active Independents Active Independents CONFIDENTIAL LOREAL USA They shop the typical channels and are price sensitive deal hunters. Where They Shop Attitudes about Shopping* 8% 4% 7% 9% 8% 15% 20% 15% 43% 49% 77% Active/Sporting Goods Stores Salon/Spa/Barbershop Fine Department Stores Apparel Stores Specialty Stores Traditional Department Stores Discount Department Stores Internet/Online Supermarkets / Grocery Stores Drug Stores Mass Merchandise Stores 28 29 30 39 47 51 55 56 59 66 Get overwhelmed by too many choices Prefer to shop alone Search for new/different products Often buy store brands instead of name brands Willing to give up quality for better price Will switch if another brand is cheaper Annoyed if miss out on a deal Will go out of my way to get best deals Wait to buy product on sale Use coupons to save money All Men Active Independents *Expressed as max diff utility scores, defined as the value consumers place on a given attribute relative to other attributes being rated. They represent the probability that a given attribute will be selected compared to others. Source: Ipsos 2012 A&U (C5. Where have you or someone else (for you) shopped for the personal grooming products that you use in the past year? SECTION H: Next, you will be shown a series of different statements that may or may not describe your shopping behavior. For each set of statements, choose the one that MOST describes you and the one that LEAST describes you.)
Active Independents CONFIDENTIAL LOREAL USA CURIOUS LAGGARDS (27% of men / 8% of spend) The Curious Laggards are conservative and tend to stick with the practical but are receptive to grooming advice and becoming a better version of themselves. Mike is 50 years old and lives in suburban Detroit with his wife. They just sent their last kid off to college and are adjusting to a quieter lifestyle.
He works in a car manufacturing facility and has had a productive career and is content in where hes at in his career today.
On the weekends, he and is wife enjoy drinking wine and catching up on their favorite TV shows. He enjoys running on the treadmill at the gym or going for leisurely walks with his wife to relieve stress and to stay fit, while he is constantly checking things off of his to-do list.
He uses the grooming basics and doesnt not want to spend a lot of time shopping as it is just a necessity or wants to research what to use. His wife will sometimes pick him up something if she notices hes about it run out of essentials and hes willing to give it a try to add to his basic regimen.
CONFIDENTIAL LOREAL USA CONTENT LAGGARDS The content laggard is comfortable with who he is and sees the grooming process as an unnecessary addition to a mans life. They use the necessary basics but are comfortable and happy with their appearance.
Tom is 58 years old and lives in a suburb of Minneapolis with his wife. He is recently retired and is loving a slower paced life.
He is enjoying what retirement has to offer and likes reading, catching up with family and quiet nights at home.
Tom has little to no interest in keeping up his appearance or grooming. He uses the necessary basics but nothing extra.
Tom is content with life as is and is looking forward to continuing his life of leisure.
He is very traditional and doesnt believe that men need to have an expansive grooming regimen.
Shopping for Tom is for necessity purposes only and not an experience that he enjoys.
STORE BRAND CONFIDENTIAL LOREAL USA Summary Recap CONFIDENTIAL LOREAL USA Mens Insights: Segmentation Summary Trendy Innovators Affluent Adopters Polished Professionals Active Independents Curious Laggards Content Laggards M o r e
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5% 9% 25% 20% 27% 15% % Men 21% 37% 17% 11% 8% 6% % Spend # Product 12.1 13.9 11.2 8.3 7.8 6.7 Products Use all products Overindexes on: Conditioner Styling Facial Skincare Fragrance Body Wash Body Moisturizer After-Shave Razorless Hair Removal Use all products Overindexes on: Conditioner Styling Facial Skincare Fragrance Body Wash Body Moisturizer After-Shave Razorless Hair Removal Use all products Overindexes on: Conditioner Styling Facial Skincare Fragrance Body Wash Body Moisturizer Shaving Cream After-Shave Use all products but Underindex on: Body Moisturizer
Use all products but Underindex on: Styling Facial Skincare
Use all products but Underindex on: Conditioner Styling Facial Skincare Fragrance Body Wash Body Moisturizer After-Shave
Suave Speed Stick Old Spice Barbasol Irish Spring Store Brand Stetson
Suave Head & Shoulders Speed Stick Old Spice Barbasol Irish Spring Store Brand Stetson Luxe Ralph Lauren Giorgio Armani Dolce & Gabbana Anthony Logistics Lab Series for Men
Acqua di Parma Burberry Giorgio Armani Ralph Lauren Kiehls, Anthony Logistics Art of Shaving Giorgio Armani Ralph Lauren Clinique
Calvin Klein
Prof American Crew
American Crew
John Frieda Paul Mitchell American Crew
Source: Ipsos 2012 A&U (G1. Please think about all of the products that you personally use. About how much did you spend n total for these products in the past 3 months? CONFIDENTIAL LOREAL USA Key Takeaways All men are not created equally.in grooming. Know Your Consumer. 6 distinct segments of men from high to low engagement & involvement Opportunity Today: 2 segments, Trendy Innovators & Affluent Adopters 14% of mens population and 58% of the spend Where majority of LOreal brands target Opportunity Mid and Long Term: Polished Professionals and Active Independents 45% of mens population and 28% of the spend, tipping point segments Where majority of LOreal brands do not target Focused Development & Execution: Target your Consumer, Think right Product, Communicated in right way and the right Places Rethink how to to find, educate, and engage with men today (media or retail). Be creative, use digital new Path to Purchase CONFIDENTIAL LOREAL USA Next Steps This is just the beginning.
1. Setup workshop to review learnings, action plans associated with segmentation for respective businesses
2. Leverage type-in tool to help initially screen for target segments for consumer research and development of new products
3. Activating segmentation to reach target segments CONFIDENTIAL LOREAL USA