Mid Term Hrm611 Vu-New

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HUMAN RELATIONS
(HRM611)
FALL 2007
_____________________________________________________________
Total marks: 10 Quiz No: 01
Student ID: ___________

INSTRUCTIONS: This quiz comprises of 10 Fill in the Blanks
each carries 1 mark.
1. Army officers, students, nurses, police officers are the example of

________.
Sub culture
2. The organizations are using the word _______for the groups now a day.
Team
3. Indian cricket team is __________ group for Pakistani cricket team. Out-
group
4. A ________is the importance, a person attaches to something that

influences the personal action. Value
5. __________is the ability to develop good ideas that can be put into action.
Creativity
6. ______________is a form of depression that develops during the hot and

humid season and disappears as the weather becomes pleasant. Seasonal
Affective Disorder (SAD)
7. ____________communication helps to clarify meanings. Face-to-face
8. ____________attitude is the tendency of a person that results in an

undesirable outcome for individuals. negative
9. _____________is the picture you hold about your self. Self perception
10. _____________self is important because people will behave the way they
identify you. Perceived
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HUMAN RELATIONS
(HRM611)
FALL 2007
_____________________________________________________________
1) Aisha is in search of a good job, for this purpose she is

calling to the prospective
employer unsolicited phone calls which is recognized as
_______________.
A. Telesearch
B. E-mail campaign
C. Database service
D. None of the given options
2) When delivering bad news to a customer, which of the
following should you do?
A. Apologize to the customer at least three times
B. Speak in a serious and straightforward manner as rapidly as possible
C. Focus on talking about solving the problem
D. Establish immediately where the fault for the problem lies
3) Which of the following is one of the tips on establishing a
bond with your
customer?
A. Provide service that is at least average or above
B. Give them the pickle
C. Show care and concern
D. Avoid ever allowing another customer to see how you treat the
special customer
you have bonded with
4) Applying for a job is usually _____________.
A. Stressful
B. Fun
C. A straightforward, step-by-step standardized procedure
D. Easy
5) Which of the following is not a good tip for preparing for an
interview?
A. Do your homework
B. Practice
C. Arrive on time
D. None of the above
6) Which one among the following is not a barrier to cross
cultural relations?
A. Ethnocentrism
B. Intergroup Rather than Interpersonal Relationships
C. Stereotypes in Intergroup Relations
HUMAN RELATIONS
(HRM611)
FALL 2007
_____________________________________________________________
D. Applying Knowledge of Cultural Differences

7) Which of the following is not a characteristic of a good
resume?
A. Easy-to-read
B. Well-organized
C. Hand-written
D. Accurate
8) To succeed in your career, you should not _____.
A. Continue to learn new things
B. Accept challenges
C. Become a workaholic
D. Change jobs when necessary
9) Ahmad use essential strategy for cultivating his peers, to
function as a
_____________.
A. Team player
B. Moderator
C. Managers
D. Interpreter
10) The most important reason employees resist change is
_____________.
A. Change brings stress and discomfort
B. The change is often not presented as a choice
C. The change will require them modify or completely abandon their
daily routines
D. They hate the managers who are demanding the change
1. Ahmad prefers to invest all his savings in different

businesses rather than on
one business, it is known as _____________ investments.
2. Now a day’s bank and other financial-service firms offer
relatively high rates
through _________ mutual funds.
3. Investment can be categorized into two basic types, lending
money and
____________.
4. Buying a book, eating something like, watching favorite
program on TV,
going to a movie, or just having a stroll on the beach are all
examples of
HUMAN RELATIONS
(HRM611)
FALL 2007
_____________________________________________________________
rewarding yourself with little things which keeps you

_____________.
5. ____________ takes place when all your efforts fail to find a
nice caring
friend fail.
6. According to _________ theory, love is an experience seated in
the non-rational
side of the brain.
7. Fahim is not showing interest with his relatives and lacks
emotions and
feelings towards others; his condition is known as ___________.
8. Demonstrating respect, fairness and courtesy in dealings
with fellow workers
is as important as other values, it is known as _________.
9. _________ are considered as the control on the behaviour of
the workers
under certain conditions.
10. The manager of ABC organization serves his organization
with competence,
excellence, efficiency, objectivity and impartiality which are
the part of
____________ Values.
Fill in the blanks

Q no. Answers
1 Diversify
2 Money-market
3 Owning assets
4 Good mood
5 Quest fatigue
6 Need for intimacy
7 Apathy
8 People value
9 Work ethics
10 Professional
1. Field of Human Relations:

a) Get information about people’s private lives
b) Get information about people’s social life
c) Shows personal interest
HUMAN RELATIONS
(HRM611)
FALL 2007
_____________________________________________________________
d) Applies specific techniques for dealing with all employees in

the same way
2. All of the following are the characteristics of Type A
personality EXCEPT:
a) Time conscious
b) Easy-going
c) Competitive
d) Thrilling
3. ______________ between the personality and expectations,
results into some
sort of stress.
a) Divergence
b) Dissonance
c) Connect
d) Conflict
4. Ferhat is able to chanalized the pressure to perform the
task, that pressure is
called:
a) Positive stress
b) Negative stress
c) Distress
d) Chronic Stress
5. The difference between intended and ______________ meanings
is called
misunderstanding.
a) Pure
b) Dictionary
c) Superficial
d) Perceived
6. Which one of the following would be considered an
organization?
a) People on a train
b) People grouped together as a business
c) A "society" of insects
d) People who know each other
7. The actions or reactions of an individual in response to
external or internal
stimuli called:
a) Attitude
b) Behavior
HUMAN RELATIONS
(HRM611)
FALL 2007
_____________________________________________________________
c) Perception
d) Ethics
8. Negative attitudes disrupt the process of:
a) Conflict
b) Change
c) Effort
d) Production
9. Which approach focus on our tendency to copy the beliefs
and behaviors of
others?
a) Social approach
b) Cognitive approach
c) Behavioral approach
d) Cognitive and behavioral approach
10. A major purpose of feedback is to tell a person:
a) How well he or she communicates the true self
b) How well he or she has performed
c) The difference between right and wrong
d) When it is time to enhance self-esteem
1. Select one which is not concern of managers in an organization.
Physical resources
Financial resources
Human resources
Social resources
2. Which one of the following in not an aspect of persons self:
Private self
Projected self
Perceived self
Achieved self
3. The person is not interested in the affairs of an organization and is just doing
his job, this situation show the state of __________.
Apathy
Empathy
Stress
None of the given options
HUMAN RELATIONS
(HRM611)
FALL 2007
_____________________________________________________________
4. _________ is an example of social group the individuals have same

characteristics in it.
Peer group
Family
School
Office
5. A personality is characterized as slow moving, less hardworking, less time

conscious, patient and care free with work is known as _________
personality.
Type A
Type B
A and B
6. _____________is something good that out of the pressure or stress the person
is able to perform better.
Positive stress
U stress
Negative stress
A and B of the given options
7. The disconnects between personality and the expectations of organization

results in ___________.
Stress
Dissonance
Emotional disturbance
Cognition
8. You develop ____________through your experiences, circumstances and

action.
Perception
Image
Confidence
HUMAN RELATIONS
(HRM611)
FALL 2007
_____________________________________________________________
Respect
9. A group/team is “two or more people interacting to achieve an objective”.

This definition has three major components point out those:
Objective, Interaction, Projective

Subjective, objective, interaction
Projective, Interaction, subjective
10. Which one of the following is not the social role in a group?
Group observer
Encourager
Follower
Blocker
1) ___________ plays the role of change agents responsible for effectively bringing
about changes or transformations in the existing system and its members.
A. Leaders
B. Managers
C. Supervisors
D. Mentors
2) Nelson Mandela is an example of _____________ theory of leadership.
A. Big man
B. Contingency
C. Trait
3) Globalization and cross-cultural diversity opens up opportunities
for _____________.
A. Development
B. Managers
C. Workers
D. Business
4) Which one among the following is not a barrier to cross cultural relations?
A. Ethnocentrism
B. Intergroup Rather than Interpersonal Relationships
C. Stereotypes in Intergroup Relations
D. Applying Knowledge of Cultural Differences
5) Civil (Citizenship) behavior in the workplace has become a noticeable
HUMAN RELATIONS
(HRM611)
FALL 2007
_____________________________________________________________
characteristic because____________.
A. The only workers known for consistently behaving civilly are sales people
B. Behaving in crude, rude, and obnoxious ways has become a national problem
C. It demonstrates how intelligent you are
D. All of the above
Fill in the blanks. Each blank carries 1 mark.

1. Rewarding somebody for doing something right is known as ______________.
2. Ali is a marketing manager in a firm whose thoughts and actions are geared
toward helping customers, he has a ___________ orientation.
3. A ___________ standard is a statement of what constitutes acceptable
performance.
4. ___________ attempts to bring about workplace harmony by teaching people how
to get along with diverse work associates.
5. Mahatir Muhammad Ex prime minister of Malaysia had a humanitarian approach
to leadership which is known as a ________ leader.
For blanks
Q no. Answer
1 Positive reinforcement
2 Customer service
3 Performance
4 Diversity training
5 Servant
1. Attitude influences the behavior of individuals.
2. Maslow’s hierarchy of needs show that people strive to satisfy the following
needs in a sequential order like Physiological à Safetyà Social à Esteem
à Self-actualizing.
3. Goals are useful because they provide a consistent direction, improve the
chances for success and serve as self-motivators and energizers.
4. The need cycle shows the relationship with work and achievement like
Need à Drive à Actions à Satisfaction
5. The predisposition that results in desirable outcomes for individuals and

organizations can be described as positive attitude.
HUMAN RELATIONS
(HRM611)
FALL 2007
_____________________________________________________________
6. Personal and social values influence decision making at every step.
7. Creativity is the ability to develop good ideas that can be put into action.
8. The characteristics of the creative workers are Knowledge, Intellectual

abilities and Personality.
9. According to E. Borrow creative ideas and copying the successful ideas of

others is a legitimate form of creativity.
10. Self-defeating attitude is a tendency to act in such a way that one’s behavior
works against his/her own interests, either intentionally or unintentionally.
1. A_____ is a series of related job experiences that fit into a meaningful pattern.
(career)
2. __________is a systematic way of finding a job that suits one’s circumstances

and interests.( Job search)
3. __________involves making unsolicited phone calls to prospective employers .

( Telesearch)
4. The _________approach gives the reader a tabular outline that how the
applicant’s background fits the position description.( T-form)
5. ________is the first meeting between an employee and a prospective employer.

( Resume)
6. The chronological résumé presents facts in _______chronological order.( reverse)
7. _________tests measure personal traits and characteristics that could be related to

job performance.( Personality)
8. A _______résumé is one with a novel format and design.( creative-style)
9. ___________are more important than technical skills.( Interpersonal skills)
10. __________measure an applicant’s capacity or potential for performing

satisfactorily on the job, given sufficient training.( Aptitude tests)
HUMAN RELATIONS
(HRM611)
FALL 2007
_____________________________________________________________
1. Two basic types of Investments are ______________and owning assets.

(Lending money)
2. ___________assets are those that can be converted to cash relatively quickly.
(Liquid)
3. _________fatigue is the feeling of demoralization and disappointment that takes
place when all your efforts at finding a nice caring friend fail.( Quest)
4. According to ____________theory, human relationships are based mainly on self-
interest.( social exchange)
5. In the biochemical theory, our ____________direct us to sense or screen potential
mates.( hormones)
6. In an emerging social environment, ___________relationship will be more
successful. ( non-possessive)
7. ___________is the lack of feeling, emotion, interest or concern. ( Apathy)
8. _________are a set of standards that help to determine the difference between
right or wrong. ( Ethics)
9. Sinha in 1980 developed the concept of___________leader. (‘nurturant task’)
10. The five principles of psychological functioning were recommended by a popular
psychologist named______________. ( Richard Carlson)
1. __________________ approach focuses on the way people think

about an
entity or object related change.
A. Cognitive
B. Social
C. Behavioral
D. All of the given options
2. ________________ presented the need theory of motivation.
A. Weber
B. Maslow
C. Karl Marx
D. Durkhiem
3. _______________ creativity involves improving an existing
system.
A. Unusual
B. Innovative
C. Adaptive
D. Unique
4. Group members enter their suggestions into a computer at
once; to build
each other’s ideas through __________________.
A. Brain writing
HUMAN RELATIONS
(HRM611)
FALL 2007
_____________________________________________________________
B. Brainstorming
C. Creativity
D. Electronic brainstorming
5. A tendency to act in a way that one’s behavior works
against his/her own
interests called _______________ attitude.
A. Self-defeating
B. Abnormal
C. Emotional
D. Self-praising
6. Those people, who have uncontrollable and recurring

thoughts or behavior
relating to an unreasonable fear, feel ____________ disorder.
A. Attention deficit
B. Obsessive- compulsive
C. Seasonal Affective
D. Neuro-biology
7. The more reliable and consistent nonverbal signals are:
A. Hand Gestures
B. Posture
C. Facial Expression and Eye Contact
8. ___________ is the act of understanding message.
A. Encoding
B. Communication media
C. Channel
D. Decoding
9. Nonverbal communications are _________________.
A. Neither spoken nor written
B. Only written
C. Only spoken
D. Telecommuting
10. In the organizational hierarchy, the flow of information
with people on the
similar levels called ______________ communication.
A. Vertical
B. Horizontal
C. Grapevine
D. Network
HUMAN RELATIONS
(HRM611)
FALL 2007
_____________________________________________________________
1. ___________ is a learned and shared system of knowledge,

beliefs, values,
attitudes and norms.
2. ____________ cultures make more extensive use of body
language like China.
3. Prophet Muhammad (PBUH) was a born leader which depicts
the
___________ theory.
4. Leader plays the role of ___________.
5. To deal with a variety of interpersonal skills, ___________
management
work.
6. _____________ is a person who is willing to act as your guide
and friend in
your career.
7. Self-esteem is the sum of self-confidence and
_________________.
8. A person who is in low dominance in communication skills is
tending to be
cooperative but less in ____________.
9. In organizational communication, _____________ communication
is the flow
of official information both up and down the chain of
command.
11. _______________ is introducing and impart cross
cultural values in people.
Q no. Blanks
1 Culture
2 High-context
3 Big man
4 Change agent
5 Relationship
6 Mentor
7 Self-respect
8 Assertive
9 Vertical
10 Globalization
HUMAN RELATIONS
(HRM611)
FALL 2007
_____________________________________________________________
Fill in the blanks. Each blank carries 1 mark.

1. ______________ is the leading cause of poor productivity and career
self-sabotage.
2. Making unwanted phone calls to prospective employers is referred
as _____________.
3. _______________ is the most effective technique for finding a job.
4. __________ resume is mostly popular in our country.
5. A time log is helpful in overcoming ____________.
Q no. Fill in the blanks

1 Procrastination
2 Telesearching
3 Networking
4 Chronological
5 Time leak
1. Which one of the following resume formats is NOT commonly

used?
a) Targeted resume
b) T-form resume
c) Functional resume
d) Chronological resume
2. Ahmad prepares a gimmickry resume for job finding, why he
prepares this type of
resume?
a) To get the attention of the prospective employer
b) To presents skills in a creative form
c) To focus on a specific job target
d) To present facts in reverse chronological order
3. Hamna frequently identifies opportunities and acts on them
until she brings about
change. Hamna likely to have a ________ personality.
a) Proactive
b) Reactive
c) Type B
d) Type A
4. _____________ test measures personal attributes and
characteristics of an
HUMAN RELATIONS
(HRM611)
FALL 2007
_____________________________________________________________
individual.
a) Personality
b) Aptitude
c) Interest
d) Achievement
5. Hasan has the capability to meet the requirements to get a
particular job, which
type of resume he will prepare.
a) Targeted résumé
b) Creative resume
c) Chronological résumé
d) Functional résumé
1. Asma has feeling of disinterest with reference to her

education, family and
friends, it indicates which type of behavior.
a) Apathetic
b) Extrovert
c) Aggressive
d) All of he given options
2. Two-income couples can manage the challenges of life if
they:
a) Divide household tasks equitably
b) Establish priorities and manage time carefully
c) Deal with feeling of competitiveness
d) All of the given options
3. Which one of the following is NOT the sphere of life and
happiness?
a) Financial health
b) Emotional superficial states
c) Work and career
d) Spiritual life or belief system
4. “Human relationships are based mainly on self-interest” is
the focus point of:
a) Balance theory
b) Social exchange theory
c) Need theory
d) Trait theory
5. To succeed in your career, you should not:
a) Continue to learn new things
HUMAN RELATIONS
(HRM611)
FALL 2007
_____________________________________________________________
b) Accept challenges
c) Become a workaholic
d) Change jobs when necessary
6. Which of the following is NOT the logical step of developing
a personal
budget?
a) Establishing goals
b) Getting the budget approved
c) Carrying out the budget
d) Evaluating the budget
7. Which one of the following is NOT the component of career
advancement
model?
a) More emphasis on temporary leadership assignments
b) Climbing the ladder of self-fulfillment
c) More emphasis on vertical growth than horizontal growth
d) Being promoted as much for learn-how as know-how
8. Which one of following is suggested time management
technique?
a) Make good use of technology
b) Clean up and get organized
c) Concentrate on one key task at a time
d) All of the given options
9. To develop a proactive personality you can attempt to be
more of a self-
starter and:
a) Learn to read people
b) Develop social skills
c) Learn to say no
d) Take more initiative to solve problems
10. Which one of the following theory indicates that our
hormones direct us to
sense or screen potential mates?
a) Biochemical
b) Psychological
c) Psychosocial
d) Physiological
1. Which style of conflict resolution is best when the issues are

complex and
HUMAN RELATIONS
(HRM611)
FALL 2007
_____________________________________________________________
critical, with no clear solution available?

A. Compromising
B. Forcing
C. Avoiding conflict
D. Accommodating
2. According to which technique, you mentally convert
negative aspects into
positive ones by looking for positive elements in a situation?
A. Optimistic approach
B. Cognitive restructuring
C. Grievance Procedure
D. Negotiation
3. Which of the following is the act of understanding message?
A. Encoding
B. Communication media
C. Decoding
D. Channel
4. Teams in organizations emphasize on ________
communication.
A. Downward
B. Horizontal
C. Upward
D. Grapevine
5. An individual who always agree with everyone and flexible
to change style
has a ___________ communication style.
A. Reflective
B. Supportive
C. Versatility
D. Emotive
6. The key components of emotional intelligence include self-

awareness,
relationship management, self management and:
A. Social awareness
B. Motivation
C. Intelligence
D. Self confidence
7. The extent to which an individual has broad interests and is
willing to take risks
HUMAN RELATIONS
(HRM611)
FALL 2007
_____________________________________________________________
called:
A. Conscientiousness
B. Extroversion
C. Openness to experience
D. Emotional stability
8. Which of the following country make more extensive use of
body language as
high-context culture?
A. France
B. Korea
C. China
D. Mexico
9. All of the following are techniques for overcoming cross-
cultural communication
barriers EXCEPT:
A. Use straightforward language and speak slowly and clearly
B. Be alert to cultural differences in customs and behavior
C. De-emphasize nonverbal communication
D. Observe cultural differences in manners/customs
10. When we converse about interpersonal relationships it
indicates what kind of
communication style?
A. Supportive
B. Reflective
C. Emotive
D. Versatility
1. A person is communicating about himself or herself in

public, he is showing:
A. Self-concept
B. Self-knowledge
C. Private self
D. Projected self
2. A set of people with different set of behaviors and beliefs
that distinguishes
them from a larger culture are called:
A. Sub-culture
B. Society
C. Group
D. Culture
HUMAN RELATIONS
(HRM611)
FALL 2007
_____________________________________________________________
3. The cognitive process, in which an individual selects,

organizes and gives
meaning to environmental stimuli called:
A. Intelligence
B. Perception
C. Reasoning
D. Emotion
4. The meanings which you want to communicate to the
viewers are known as:
A. Pure meanings
B. Perceived meanings
C. Dictionary meanings
D. Intended meanings
5. Which one of the following is NOT the characteristic of a
group?
A. Share common goals
B. One sided interaction
C. Characterize themselves as members
D. Belongingness to members
6. A social group towards which an individual feels opposition

or a desire to
compete is called:
A. In group
B. Out group
C. Reference group
D. Secondary group
7. Knowledge or intellectual beliefs are the
_____________component of
attitude.
A. Positive
B. Behavioral
C. Cognitive
D. Social
8. An individual who develops a strong work ethic will:
A. Be qualified for a managerial position
B. Behave in a highly decent manner
C. Develop a learning-goal orientation
D. Be strongly motivated
HUMAN RELATIONS
(HRM611)
FALL 2007
_____________________________________________________________
9. Emotional intelligence generally compacted with the ability

to:
A. Know how to throw a explosion for effect
B. Connect with people and understand their emotions
C. Stay in control while taking tests
D. Using common sense to earn a living
10. Cocaine and diet pills are _____________ that produces
feelings of optimism
and high energy.
A. Depressant
B. Narcotic
C. Relaxant
D. Stimulants

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Student ID: ___________

1. Army officers, students, nurses, police officers are the example of

4. A ________is the importance, a person attaches to something that

6. ______________is a form of depression that develops during the hot and

7. ____________communication helps to clarify meanings. Face-to-face

8. ____________attitude is the tendency of a person that results in an

1) Aisha is in search of a good job, for this purpose she is

D. Applying Knowledge of Cultural Differences

1. Ahmad prefers to invest all his savings in different

rewarding yourself with little things which keeps you

Fill in the blanks

1. Field of Human Relations:

d) Applies specific techniques for dealing with all employees in

1. Select one which is not concern of managers in an organization.

2. Which one of the following in not an aspect of persons self:

4. _________ is an example of social group the individuals have same

5. A personality is characterized as slow moving, less hardworking, less time

7. The disconnects between personality and the expectations of organization

8. You develop ____________through your experiences, circumstances and

9. A group/team is “two or more people interacting to achieve an objective”.

Objective, Interaction, Projective

Fill in the blanks. Each blank carries 1 mark.

1. Attitude influences the behavior of individuals.

5. The predisposition that results in desirable outcomes for individuals and

6. Personal and social values influence decision making at every step.

8. The characteristics of the creative workers are Knowledge, Intellectual

9. According to E. Borrow creative ideas and copying the successful ideas of

2. __________is a systematic way of finding a job that suits one’s circumstances

3. __________involves making unsolicited phone calls to prospective employers .

5. ________is the first meeting between an employee and a prospective employer.

6. The chronological résumé presents facts in _______chronological order.( reverse)

7. _________tests measure personal traits and characteristics that could be related to

8. A _______résumé is one with a novel format and design.( creative-style)

9. ___________are more important than technical skills.( Interpersonal skills)

10. __________measure an applicant’s capacity or potential for performing

1. Two basic types of Investments are ______________and owning assets.

1. __________________ approach focuses on the way people think

6. Those people, who have uncontrollable and recurring

1. ___________ is a learned and shared system of knowledge,

Fill in the blanks. Each blank carries 1 mark.

Q no. Fill in the blanks

1. Which one of the following resume formats is NOT commonly

1. Asma has feeling of disinterest with reference to her

1. Which style of conflict resolution is best when the issues are

critical, with no clear solution available?

6. The key components of emotional intelligence include self-

1. A person is communicating about himself or herself in

3. The cognitive process, in which an individual selects,

6. A social group towards which an individual feels opposition

9. Emotional intelligence generally compacted with the ability

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