Dole Citizen's Charter

I.
I.
Our Organization
Our Organization
The Department of Labor and Employment The Department of Labor and Employment
Family of Agencies
Employees Compensation Commission (ECC) Institute for Labor Studies (ILS) Maritime Training Council (MTC)
National Conciliation and Mediation Board (NCMB) National Labor elations Commission (NLC) National
Maritime !olytec"nic (NM!) National #ages and !roducti$ity Commission (N#!C) %ccupational Safety and
&ealt" Center (%S&C) %$erseas #or'ers #elfare (dministration (%##() !"ilippine %$erseas Employment
(dministration (!%E() !rofessional egulation Commission (!C) Tec"nical Education and S'ills
)e$elopment (ut"ority (TES)()
The Department of Labor and Employment (DOLE) was established as a small
bureau in 1908 under the Department of Commere and !olie" #t had$ for its prinipal
funtions$ the re%istration of laborers$ the ompilation and analysis of statistis pertainin% to
labor mar&et situation$ the or%ani'ation of employment a%enies$ and the settlement of
disputes"
On Deember 8$ 19(($ the )ureau of Labor was onstituted as a Department by
*irtue of +epubli ,t -1.1" /ine then$ it has ontinuously e*ol*ed its thrusts and strate%ies
to respond to emer%in% soio0politial and eonomi hallen%es while &eepin% as primary
onern the protetion and promotion of the welfare of loal and o*erseas 1ilipino wor&ers
(O12s)"
Today$ the DOLE is the national %o*ernment a%eny mandated to formulate poliies$
implement pro%rams and ser*e as the poliy0oordinatin% arm of the E3euti*e )ranh in the
field of labor and employment"
#t ser*es more than (4 million wor&ers omprisin% the ountry5s labor fore$ o*erin%
those in the formal and informal eonomies$ pri*ate and publi" On top of this$ the DOLE
lients also inlude wor&ers5 or%ani'ations$ employers and6or employers5 %roups$ non0
%o*ernment or%ani'ations (78Os)$ and other %o*ernment a%enies$ the aademe$ other
sta&eholders$ international or%ani'ations (e"%"$ #LO$ #O9$ :7D!$ :7#CE1)$ and the
international ommunity inludin% the host ountries of our O12s"
To arry out its mandate$ the DOLE has 14 re%ional offies$ 8( 1ield Offies with four
(-) /atellite Offies$ (8 o*erseas posts$ ; bureaus$ ; staff ser*ies and 1. a%enies attahed
to it for poliy and pro%ram super*ision and6or oordination" #t has a total manpower
omplement of 8$<18"
Our Vision
Our Vision
E*ery 1ilipino wor&er attains full$ deent and produti*e employment"
Our Mission
Our Mission
To promote %ainful employment opportunities$
de*elop human resoures$
DOLE Organizational Structure DOLE Organizational Structure
E*I%N(L %++ICES (%s)
!&ILI!!INE %,ESE(S L(B% %++ICES
(!%L%s)
+IEL) %++ICES (+%s)
B-E(- %+ L(B%
(N) EM!L%.MENT
ST(TISTICS (BLES)
B-E(- %+
L(B%
EL(TI%NS (BL)
B-E(- %+
L%C(L
EM!L%.MENT (BLE)
B-E(- %+
#%/ES #IT& S!ECI(L
C%NCENS (B#SC)
B-E(- %+
#%/IN*
C%N)ITI%NS (B#C)
INTEN(TI%N(L
L(B% (++(IS B-E(-
(IL(B)
OFFICE OF THE SECRETARY
%++ICE %+ T&E )E!(TMENT SECET(.
%++ICES %+ T&E )E!(TMENT -N)ESECET(IES
%++ICES %+ T&E )E!(TMENT (SSIST(NT SECET(IES
INTEN(L (-)IT
SE,ICE
(I(S)
!L(NNIN*
SE,ICE
(!S)
+IN(NCI(L
M(N(*EMENT
SE,ICE (+MS)
&-M(N ES%-CE
)E,EL%!MENT
SE,ICE (&)S)
()MINIST(TI,E
SE,ICE
((S)
IN+%M(TI%N (N)
!-BLIC(TI%N SE,ICE
(I!S)
LE*(L
SE,ICE
(LS)
egional
E0tension
-nits
egional Conciliation1
Mediation
Branc"es
EM!L%.EES5
C%M!ENS(TI%N
C%MMISSI%N (ECC)
INSTIT-TE +%
L(B% ST-)IES
(ILS)
M(ITIME
T(ININ*
C%-NCIL (MTC)
N(TI%N(L
M(ITIME
!%L.TEC&NIC (NM!)
N(TI%N(L
C%NCILI(TI%N
(N) ME)I(TI%N
B%() (NCMB)
N(TI%N(L
L(B%
EL(TI%NS
C%MMISSI%N (NLC)
N(TI%N(L
#(*ES (N)
!%)-CTI,IT.
C%MMISSI%N (N#!C)
TEC&NIC(L
E)-C(TI%N (N)
S/ILLS
)E,EL%!MENT
(-T&%IT. (TES)()
%,ESE(S
#%/ES5
#EL+(E
()MINIST(TI%N (%##()
!&ILI!!INE
%,ESE(S
EM!L%.MENT
()MINIST(TI%N
(!%E()
egional
%##(
-nits
egional
(rbitration
Branc"es
egional Tripartite
#ages 2
!roducti$ity
Boards
egional1
!ro$incial
%ffices
!%+ESSI%N(L
E*-L(TI%N
C%MMISSI%N (!C)
%CC-!(TI%N(L
S(+ET. (N) &E(LT&
(%S&C)
DOLE DOLE ITI!E" ITI!E"# #S S $%&TE& $%&TE&
protet wor&ers and promote their welfare$
and maintain industrial peae"
!age 3
II.
II.
Our 'oals and Strategies
Our 'oals and Strategies
Our 'oals Our 'oals
To reali'e its *ision of full$ deent and produti*e employment for e*ery 1ilipino
wor&er$ the Department pursues four strate%i %oals$ as follows= (1) a gainfully employed
workforce$ (.) a globally competitive workforce$ (() a secure workforce$ and (-) a safe
and healthy workforce. ,ttainment of these strate%i %oals would be the Department5s
ontribution to the national %oal of reduin% po*erty"
Strategic Goal 1: a gainfully employed workforce means that wor&ers en>oy %ainful
employment either as wa%e wor&er (loally or o*erseas)$ self0employed or entrepreneur"
Strategic Goal 2: a globally competitive workforce means that wor&ers possess demand0
dri*en s&ills$ tehnial eduation$ and produti*ity impro*ement tehnolo%ies"

Strategic Goal 3: a secure workforce means that wor&ers are aorded with fair and
humane terms and onditions of wor& and soial protetion"

Strategic Goal 4: a safe and healthy workforce means that wor&ers en>oy a safe and
healthy wor&in% en*ironment"
Our Strategies Our Strategies
To ahie*e these /trate%i 8oals$ the followin% strate%ies and ser*ies are in plae=
Gainfully !mployed "orkforce
!age 4
Strategy 1: Enhanin% the aess of wor&ers to employment opportunities$ both
loal and o*erseas throu%h >ob searh assistane for wa%e
employment and apaity buildin% ser*ies for li*elihood and self0
employment"
Strategy 2: !re*entin% >ob losses and preser*in% employment throu%h soial
partnership promotion and deli*ery of dispute resolution ser*ies"
Globally #ompetitive "orkforce
Strategy 3: E?uippin% wor&ers with demand0dri*en s&ills$ tehnial eduation and
produti*ity impro*ement tehnolo%y throu%h the deli*ery of
professional re%ulation ser*ies$ tehnial0*oational eduation$ s&ills
ompeteny and produti*ity trainin%s"
Secure "orkforce
Strategy 4: Ensurin% fair and >ust terms and onditions of employment for both
loal and o*erseas wor&ers"
Strategy $: !romotin% aess of wor&ers in speifi setors to health are$ soial
seurity and housin% as well as on0site and after0are protetion for
o*erseas 1ilipino wor&ers (O12s) throu%h the deli*ery of soial
protetion and welfare ser*ies"
Safe and %ealthy "orkforce
Strategy &: !romotin% safety and health at wor& throu%h the deli*ery of wor&
aident and illness pre*ention$ wor& ompensation and rehabilitation
ser*ies"
!age 5
III. III. Our (rograms and (ro)ects Our (rograms and (ro)ects
2ith 1ilipino wor&fore at the enter of what the DOLE wants to ahie*e$ the
Department prioriti'es the implementation of the followin% pro%rams=
1. 'ob Search ssistance for "age !mployment to inrease the number of >ob
see&ers plaed throu%h *arious employment e3han%e failities (i"e"$ !ubli
Employment /er*ie Offie$ !ri*ate +eruitment and !laement ,%enies$
Contrators and /ub0Contrators$ !hil0@obnet$ Employment Aios&s) and areer
ad*oay"
The Department also failitates the deployment of o*erseas 1ilipino wor&ers (O12s)
in partnership with the pri*ate setor and other sta&eholders$ in ountries whih
%uarantee protetion throu%h ati*e partiipation in hi%h0le*el6tehnial mar&etin%
missionsB intensi*e mar&et intelli%ene wor& in ollaboration with !hilippine
embassies$ forei%n embassies and the pri*ate setor in loatin% hi%h *alue
!age 6
FILIPINO WORKFORCE
STRATEGIC GOALS STRATEGIC GOALS
FILIPINO WORKFORCE
STRATEGIC GOALS STRATEGIC GOALS
GOAL 3:
A Secure
Worforce
GOAL !:
A Safe an"
Heal#$y
Worforce
GOAL %:
A Glo&ally
Com'e#i#i(e
Worforce
Workforce with gainful
employment either as
wage, locally or overseas,
self-employed or
entrepreneur
Workforce possessing
skills and knowledge
relevant to the needs
of todays employers
Workforce accorded with
fair and just terms and
conditions of work and
social protection
benefits
Workforce with safe
and healthy
working
environment
GOAL ):
A Gainfully
Em'loye"
Worforce
employment opportunities and at the same time identify new6emer%in% mar&etsB
ati*e partiipation in for%in% bilateral a%reements that an offer new and deent >obs
to O12sB enoura%in% the *isit of forei%n %o*ernments and pri*ate employers5
dele%ations to the !hilippinesB and further stren%thenin% of lin&a%es with the
eduation$ trainin% and medial fitness setors in order to %enerate the ri%ht ?uality
and ?uantity of wor&ers needed by the o*erseas labor mar&ets"
Employment failitation pro%rams and pro>ets
(rogram)(ro*ect
+mplementing
,ffice
-abor .arket +nformation /-.+0
Phil-Jobnet and Skills Registry
Global OFW Mapping and Profiling
Manpower Registry
)LE$ +Os$ 1Os
!OE,
!OE,
#apability12uilding (rogram for !mployment Service
(roviders
Public !ploy!ent Ser"ice Office #PSO$ % local
Pri"ate Recruit!ent and Place!ent &gency #PRP&$ %
local
Pri"ate Recruit!ent &gencies % o"erseas #land
based$
Manning &gencies % o"erseas #sea based$
)LE$ +Os$ 1Os
)LE$ +Os$ 1Os
!OE,
!OE,
,verseas !mployment 3acilitation (rogram
Foreign principals accreditation'registration
(ontracts processing
Job orders !onitoring
Market de"elop!ent and !anage!ent
!OE,
!OE,
!OE,
!OE,
2ridging !mployment ssistance (rogram for 4outh
Special Progra! for the !ploy!ent of Students
#SPS$
)asanayan at *anapbuhay #)as*$
+Os$ 1Os
TE/D,
2. #apacity1building (rogram for -ivelihood to assist wor&ers (formal$ informal and
o*erseas setors) in ma&in% their entrepreneurial underta&in%s %row into *iable and
sustainable businesses and pro*ide them and their families with additional inome"
!riority lients inlude are speial %roups of wor&ers suh as differently0abled
persons$ #ndi%enous !eople (#!)$ parents of hild laborers$ disad*anta%ed women$
youth (1< to (0 years old)$ urban poor$ farmers$ fisher fol&s and displaed wor&ers$
amon% others"
!age 7
(rogram)(ro*ect +mplementing ,ffice
:nlad Aabuhayan (Li*elihood Enhanement) )2/C$ +Os$ 1Os
Aabuhayan /tarter Aits (Li*elihood 1ormation)
O22,$ 7+CO$ )2/C$
+Os$ 1Os
)ali& Aabuhayan (Li*elihood +estoration) )2/C$ )L+$ +Os$ 1Os
Da%da% Aabuhayan (#nome ,u%mentation) )L+$ +Os$ 1Os
O12 8roeria O22,
3. Social (artnership (romotion and 5ispute 6esolution (rogram to preser*e
employment throu%h inter*entions that promote harmonious and ooperati*e wor&er0
employer relations$ enhane olleti*e bar%ainin%$ and e3peditious and fair
resolutions of labor disputes$ labor eduation$ and soial dialo%ues"
(rogram)(ro*ect +mplementing
,ffice
5ispute (revention and Settlement (rogram
(onciliation and Mediation
(o!pulsory &rbitration
Mediation and &rbitration % +ntra and +nter-union
disputes
Resolution of S!all Money (lai!s
Resolution of ,abor Standards (ases
&d-udication and &rbitration of OFW (ases
7C9)
7L+C
)L+$ +Os
)2C$ +Os$ 1Os
)2C$ +Os$ 1Os
!OE,$ 7L+C
"orkers ,rgani7ation (rogram
Registration of union. (/& and workers
association
Super"ision of trade union acti"ities
Workers Organi0ation and 1e"elop!ent Progra!
#WO1P$ % Workers +nco!e &ug!entation
Progra! #W+2-&P$
)L+$ +Os
)L+
)L+$ +Os$ 1Os
#ontinuing -abor and !mployment !ducation
(rogram
,abor Relations. *u!an Relations and Producti"ity
#,*P$
(ontinuing ,abor ducation Se!inars #(,S$
,abor ducation for Graduating Students #,GS$
72!C$ )L+$ +Os$
1Os
)L+$ +Os$ 1Os
)L+$ +Os$ 1Os
"orkplace #ooperation8 (artnership and
9ripartism (rogram
,abor-Manage!ent (ouncil #,M($
3ripartite +ndustrial Peace (ouncil #3+P($
7C9)
)L+$ +Os$ 1Os
!age 8
(rogram)(ro*ect +mplementing
,ffice
+ndustry 3ripartite (ouncil #+3($
)L+$ +Os$ 1Os
Grievance Settlement .achinery and :oluntary
rbitration
Grie"ance Machinery #GM$
4oluntary &rbitration #4&$
7C9)
7C9)
4. (rofessional 6egulation8 9echnical1:ocational !ducation and 9raining /9:!908
and (roductivity (rograms to enhane the ompetenies and employability of
wor&ers throu%h the pro*ision of short0term ourses in *arious trades partiularly in
demand0dri*en and emer%in% s&ills in the labor mar&et" /peifi to professional
re%ulation$ the !rofessional +e%ulation Commission (!+C) re%ulates and super*ises
the pratie of the professionals who onstitute the hi%hly s&illed manpower of the
ountry" 9oreo*er$ !+C deli*ers pro%rams that promote and sustain a orps of
world0lass$ tehnially profiient$ and ethially ompetent 1ilipino professionals" On
the other hand$ the TCET pro%ram o*ers ompetiti*eness assessment of wor&ers
and %raduates throu%h s&ills testin% and ertifiation" #t also pro*ides basi$
up%radin%$ refresher and other speiali'ed maritime trainin% ourses to merhant
marine offiers$ ratin%s$ maritime adets$ and maritime faulty6trainers" 9eanwhile$
the !roduti*ity !ro%ram assists ompany owners$ wor&ers and super*isors$ and
small and medium enterprises (/9Es) throu%h the pro*ision of trainin% and
onsultany ser*ies on produti*ity impro*ement$ and the installation of produti*ity
impro*ement pro%rams"
(rogram)(ro*ect
+mplementing
,ffice
9echnical1:ocational !ducation and 9raining /9:!90
(rogram
Pangulong Gloria Scholarship #PGS$
343 5 (o!petency &ssess!ent'(ertification
TE/D,
TE/D,
.aritime 9raining (rogram
Mariti!e 3raining
(o!petency &ssess!ent'(ertification
Seafarers 6pgrading Progra! #S6P$
79!
9TC$ TE/D,
O22,
!ducational Scholarship (rogram for ,3"s ; their
5ependents
3ulay Microsoft Progra!
Skills-for-!ploy!ent Scholarship Progra! #SSP$
ducation for 1e"elop!ent Scholarship Progra!
(ongressional Migrant Workers Scholarship
O22,
O22,
O22,
O22,
(roductivity wareness and +mprovement (rogram
72!C
!age 9
(rogram)(ro*ect
+mplementing
,ffice
+S3+4-P&P #Producti"ity &wareness Progra!$
+nstallation of producti"ity i!pro"e!ent technology in
establish!ents
72!C
(rofessional 6egulation (rogram
,icensure 7a!ination
+nstitutions8 e"aluation on 9uality Standards #practice of
profession$
!+C
!+C
#areer Guidance and #ounseling (rogram
(areer &d"ocacy Se!inars
:outh Profiling for Starring (areers #:P;S($
)LE$ +Os$ 1Os
TE/D,
$. !nsure 3air and 'ust 9erms and #onditions of !mployment to protet wor&ers5
ri%hts at the loal and o*erseas front throu%h ompliane with %eneral labor
standards"
(rograms)(ro*ects +mplementing
,ffice
-abor Standards !nforcement 3ramework (rogram
Self &ssess!ent #S&$
+nspection
3echnical &ssistance 4isit #3&4$
)2C$ +Os$ 1Os
)2C$ +Os$ 1Os
)2C$ +Os$ 1Os
!mployment 6egulation (rogram
Pri"ate Recruit!ent and Place!ent &gency
#PRP&$
Job'Ser"ice (ontractors and Sub (ontractors
&lien !ploy!ent
Working (hild
Pri"ate Recruit!ent &gencies
Manning &gencies
)LE$ +Os
)LE$ +Os$ 1Os
)LE$ +Os
)2/C$ +Os$ 1Os
!OE,
!OE,
"age 5etermination and 6eview (rogram
Regional Wage Re"iew'deliberation
+ssuance of Wage Orders and +RRs
Operasyon P&W+S
+T2!)s
72!C$ +T2!)s
72!C
,verseas !mployment #ontracts :erification
(rogram
!OE,$ !OLOs
&. Social (rotection and "elfare (rogram to failitate wor&ers aess and enrollment
to soial seurity (///$ !hilhealth)$ espeially the informal setor wor&ers and O12s
who are not usually o*ered by the soial protetion shemes of the %o*ernment"
!age :
(rograms)(ro*ects +mplementing
,ffice
#hild -abor (revention)!limination (rogram
Sagip /atang Mangagawa #S/M$
Pro"ision of li"elihood assistance to parents of
for!er child laborers
ducational assistance to "icti!s child labor
)2/C$ +Os$ 1Os
)2/C$ +Os$ 1Os
)2/C$ +Os$ 1Os
3amily "elfare (rogram /3"(0
Facilitation of establish!ent of Fa!ily Welfare
(o!!ittee in pri"ate co!panies
FWP training'orientations for workers
)2/C$ +Os$ 1Os
)2/C$ +Os$ 1Os
3acilitation of "orkers in the +nformal !conomy
/"+!0 enrollment in social security schemes
)2/C$ +Os$ 1Os
nti1+llegal 6ecruitment /+60 ) nti19rafficking in
(ersons /9+(0 (rogram
&+R'3+P Se!inars'Orientations
Pre-!ploy!ent Orientation Se!inar #POS$
Pre-1eparture Orientation Se!inar #P1OS$
!OE,
!OE,
O22,$ !OE,$
,redited !DO/
pro*iders
"elfare and (rotection (rograms for ,3"s
+nsurance and *ealthcare Progra! for OFWs
Repatriation Progra!
Reintegration Progra!
O22,
O22,
O22,
5,-! d*ustment .easures (rogram /.(0 for
workers affected by economic crisis8 and natural
and man1made calamities
)L+$ )2/C$ )LE$
!OE,$ O22,$
7+CO$ +Os$ 1Os
<. ,ccupational Safety and %ealth (rogram to inrease wor&ers &nowled%e and s&ills
on oupational safety and health (O/D) at the wor&plae throu%h ad*oay$
enforement and apaity0buildin% to redue the number of wor&ers with wor&0related
aidents$ in>uries and illnesses" The pro%ram also inludes pro*ision of
ompensation and rehabilitation ser*ies for oupationally0disabled wor&ers"
(rograms)(ro*ects
+mplementing
,ffice
,ccupational Safety and %ealth /,S%0 9raining8
,rientations and Seminars
O/DC
=ero ccident (rogram /=(0
Facility e"aluation'testing of safety de"ices
Work n"iron!ent Measure!ent #WM$
Occupational *ealth e7a!ination
O/DC$ )2C$ +Os$
1Os
O/DC
O/DC
Safety ,fficers ccreditation (rogram )2C$ +Os
!age ;<
!mployees #ompensation /!#0 (rogram
Resolution of ( appealed cases
Rehabilitation assistance to occupationally-
disabled workers
ECC
IV.
IV.
Our (erformance (ledge
Our (erformance (ledge
2e$ the Offiials and Employees of the
Department of Labor and Employment
Department of Labor and Employment
!led%e to=
D
D
eli*er ser*ies to you in aordane with the proedures and timeframe
pro*ided in our ser*ie standards$ from 9onday to 1riday$ 8=00 am to <=00 pm
without lunh brea&"
O
O
pen our Dotlines$ our te3t ser*ie failities$ and website .- hours a day$ ;
days a wee&$ so that you ha*e easy aess to information on our ser*ies$
where*er you are"
L
L
isten to and at on your omplaints as well as su%%estions re%ardin% our
proedures or personnel within the same day that you ha*e submitted those
throu%h our Delp Des&s and !ubli ,ssistane :nits"
E
E
nsure that we shall attend promptly to your ser*ie needs$ without
?ualifiation$ and ourteously handle eah transation with patiene and in
aordane with our Code of Ethis"
*OLE Cen#ral Office *OLE Regional Office +o, *OLE Fiel" Offices
*OLE Ho#line-s (743) 6389<<< Call Center
&otline )%LE 3:;8
for *lobe Subscribers
:<9=3:;8
!age ;;
for non=*lobe Subscribers
S.S Te0t Messages to 3:;<
(+ree Calls for *lobe and TM
Subscribers)
We&si#e >>>?dole?go$?p"
V. Our *ey +rontline Ser,ices
V. Our *ey +rontline Ser,ices
'eneral Information 'eneral Information
1. ,ll appliation forms are free of har%e whih may also be seured from our website
(www"dole"%o*"ph)"
." #f the laimant of the re?uested ser*ie is other than the one who filed the appliation$
submit a letter of authori'ation to%ether with photoopy of their #Ds (1iler6,ppliant and
,uthori'ed +epresentati*e E to present ori%inal for *erifiation purposes)"
3. To ser*e you better$ you are re?uested to fill up the Citi'en 1eedba& 1orm loated at the
des& of the ation offiers and publi assistane offiers and drop it at the desi%nated
bo3es loated near the entranes6e3its areas"
Local Simple Transactions Local Simple Transactions
lien !mployment (ermit
:nder ,rtile -0 of the Labor Code of the !hilippines$ as amended$ any alien see&in%
admission to the !hilippines for employment purposes and any domesti or forei%n
employer who desires to en%a%e an alien for employment in the !hilippines shall obtain
an employment permit from the Department of Labor and Employment"
!age ;3
. pplication for lien !mployment (ermit
The ,lien Employment !ermit (,E!) is a permit issued to a non0resident alien or
forei%n national see&in% admission to the !hilippines for employment purposes after a
determination of the non0a*ailability of 1ilipino iti'en who is ompetent$ able and
willin% at the time of appliation to perform the ser*ies for whih the alien is desired"
#lient)s)pplicant)s
,ll forei%n nationals who intend to en%a%e in %ainful employment in the !hilippines and
any domesti or forei%n employer who desires to en%a%e an alien for employment in
the !hilippines"
6e>uirements
3or +ssuance of ?ew !(
1" ,ppliation 1orm duly aomplished and notari'ed with . 3 . piture in white
ba&%round
." 7otari'ed Contrat of Employment6,ppointment for non0eleti*e position or
7otari'ed )oard /eretaryFs Certifiate on the Eletion of 1orei%n 7ational
(" Certified !hotoopy of passport with *isa or Certifiate of +eo%nition for
+efu%ees
-" !hotoopy of 9ayorFs !ermit or in ase of Eo'one loators a Certifiation from
the Eo'one authority that the employer is e3istin% and operatin% in the Eo'one"
<" #f the filer is a representati*e of the forei%n national$ authori'ation letter from the
ompany or forei%n national
7ote= !resent to the DOLE ,tion Offier the ori%inal passport with *alid *isa and
other ori%inal douments for *erifiation purposes"
3or 6enewal of !(
1" ,ppliation 1orm duly aomplished and notari'ed with . 3 . piture in white
ba&%round
." 7otari'ed Contrat of Employment6,ppointment for non0eleti*e position or
7otari'ed )oard /eretaryFs Certifiate on the Eletion of 1orei%n 7ational
(" !hotoopy of passport with *isa
-" !hotoopy of :pdated 9ayorFs !ermit or in ase of Eo'one loators a
Certifiation from the Eo'one authority that the employer is e3istin% and
operatin% in the Eo'one"
<" ,E! Card pre*iously issued or photoopy of urrent ,E!
4" #f the filer is a representati*e of the forei%n national$ authori'ation letter from the
ompany or forei%n national
7ote= !resent to the DOLE ,tion Offier the ori%inal passport with *alid *isa and
other ori%inal douments for *erifiation purposes"
!age ;4
:alidity period of (ermit
One (1) year unless the employment ontrat$ onsultany ser*ies$ or other modes of
en%a%ement pro*ides otherwise$ whih in no ase shall e3eed fi*e (<) years" The
,E! may be renewed upon ompliane with the re?uirements"
(ermit fee:
!8$000"00 for one year *alidity or a fration thereof plus !($000"00 for e*ery additional
year or fration thereof"
6enewal of pplication=
!($000"00 for e*ery year of *alidity or a fration thereof"
#ard 6eplacement:
!;<0"00
(enalty:
!10$000"00 for e*ery year or a fration thereof on forei%n nationals found wor&in%
without an ,E! or with an e3pired ,E!
"here to apply
+e%ional Offie or 1ield Offie ha*in% >urisdition o*er the intended plae of wor&
9otal (rocess #ycle 9ime
#f filed at the +e%ional Offie$ three (() wor&in% days upon reeipt of omplete
douments or within .- hours after publiation and payment of permit fees"
#f filed at the 1ield Offie$ 1i*e (<) wor&in% days upon reeipt of omplete douments
and payment of permit fees"
2asic Steps
Steps ctivity ction
,fficer
5uration of
9ransaction
pplicant)#lient 5,-!
!age ;5
/tart /tart
Steps ctivity ction
,fficer
5uration of
9ransaction
1" 8et appliation form (DOLE
,E! ,ppliation 1orm) and
the list of re?uirements from
the ,tion Offier or
download the form from our
website
(www"ble"dole"%o*"ph) and
fill0up the form"
!ro*ide DOLE ,E!
,ppliation 1orm and
the list of
re?uirements"
(7ame6
!osition of
,tion
Offier and
alternate)
." /ubmit to ,tion Offier the
filled up appliation form
with the doumentary
re?uirements"
Che& the
ompleteness of the
,ppliation 1orm and
all the doumentary
re?uirements"
(7ame6
!osition of
,tion
Offier and
alternate)
a" 1or inomplete
douments<
+eturn the
appliation form and
douments to the
lient indiatin% the
la&in% re?uirement6s
and e3plain$ as may
be neessary"
,ppliation is
deemed not filed"
(7ame6
!osition of
,tion
Offier and
alternate)
(" 8et the order of payment" b" 1or omplete
douments=
#ssue order of
payment"
!age ;6
A
C
A
*
A
C
A
*
Steps ctivity ction
,fficer
5uration of
9ransaction
-" )rin% the order of payment
to the Desi%nated Cashier$
pay the re?uired permit
fees and reei*e Offiial
+eeipt (O+)"
+eei*e payment$
issue O+ and stamp
date and time of
release of ,E! on
the fae of the O+"
Desi%nated
Cashier
!ublish new ,E!
appliation within .
wor&in% days upon
reeipt of appliation
in a newspaper of
%eneral irulation"
(7ame6
!osition of
,tion
Offier6
E*aluator
and
alternate
and 1ield
Offie
Dead or
Desi%nated
,ppro*in%
Offier)
2ithin two
(.) wor&in%
days upon
submission
of omplete
douments
2ithin two
(.) wor&in%
days upon
filin% of
appliation
Condut site
inspetion within .
wor&in% days upon
reeipt of appliation$
if warranted based on
doumentary
e*aluation"
+e%ional Diretor6
Desi%nated
,ppro*in% Offier
appro*e6disappro*e
,E!"
<" !resent the O+ to the ,tion
Offier on the date and laim
,E!6Letter of
Denial6Disappro*al"
#f the laimant of the
+elease the ,E! if
appro*ed or Letter of
Denial6 Disappro*al if
denied on the
sheduled release
date"
(7ame6
!osition of
,tion
Offier and
alternate)
9a3imum
of Three (()
wor&in%
days if filed
at the
+e%ional
!age ;7
/
C
/
*
/
C
/
*
Steps ctivity ction
,fficer
5uration of
9ransaction
re?uested ser*ie is other
than the one who filed the
appliation$ submit the letter
of authori'ation to%ether with
photoopy of their #Ds
(1iler6,ppliant and
,uthori'ed +epresentati*e E
to present ori%inal for
*erifiation purposes)"
Offie$
9a3imum
of 1i*e (<)
wor&in%
days if filed
at the 1ield
Offie
,n appliation for ,E! may be denied on the followin% %rounds=
1" 9isrepresentation of fats in the appliationB
." /ubmission of falsified doumentsB
(" The forei%n national has a dero%atory reordB or
-" ,*ailability of a 1ilipino who is ompetent$ able and willin% to do the >ob
intended for the forei%n national"
Denial of appliation of ,E! shall ause the forfeiture of the fees paid by the
appliant"
,E! may be suspended$ anelled or re*o&ed based on the %rounds
enumerated in DOLE Department Order 7o" 9;009 dated ,u%ust .4$ .009"
,n ,E! may be suspended on the followin% %rounds and after due proess=
1"The ontinued stay of the forei%n national may result in dama%e to the
interest of the industry or the ountryB
."The employment of the forei%n national is suspended by the employer or
by order of the Court"
!etitions for suspension of ,E! issued shall be resol*ed within thirty ((0)
days from reeipt thereof"
!age ;8
End
End
'ob #ontractors and Sub1contractors
The Certifiate of +e%istration of @ob Contrators and /ub0ontrators is issued to
persons$ entities$ ompanies en%a%ed in le%itimate ontratin% and subontratin%
arran%ements in aordane with ,rtiles 104 to 109 of the Labor Code$ as amended
and its implementin% %uidelines under DOLE Department Order 7o" 1800."
#lient)s)pplicant)s:
,ny le%al and duly re%istered entity en%a%ed in le%itimate >ob ontratin% and sub0
ontratin% arran%ements"
6e>uirements
1" Duly aomplished and notari'ed appliation form with underta&in% that the
appliant shall abide to all appliable labor laws$ rules and re%ulations"
." Certified true opy of ertifiate of re%istration of firm or business name from the
/eurities and E3han%e Commission (/EC)$ Department of Trade and #ndustry
(DT#)$ Cooperati*e De*elopment ,uthority (CD,) or from the DOLE if the appliant
is a unionB
(" Certified true opy of the liense or business permit issued by the loal %o*ernment
unit or units where the ontrator or sub0ontrator operatesB
-" Certified true opy of audited finanial statements if the appliant is a orporation$
partnership$ ooperati*e or union$ or opy of the latest #T+ if the appliant is a sole
proprietorship"
!age ;9
2. 6egistration of 'ob #ontractors and
Sub1contractors
6egistration 3ee
!100
:alidity (eriod of your 6egistration
Three (() years and renewable e*ery three (() years
"here to apply
+e%ional61ield Offie ha*in% >urisdition of the business operation of the appliant

One (1) 2or&in% Day upon reeipt of payment of +e%istration 1ee
2asic Steps
Steps ctivity ction
,fficer
5uration of
9ransaction pplicant)#lient 5,-!
@ob Contratin%6/ub0
ontratin% ,ppliation
1orm) or download the form
from our website
the ,tion Offier or and fill0
up the form"
!ro*ide DOLE @ob
Contratin%6/ub0
ontratin%
,ppliation 1orm
and list of
re?uirements"
(7ame6
!osition of
,tion
Offier and
alternate)
." /ubmit to the ,tion Offier
the filled up appliation
form with the doumentary
re?uirements"
Che& the
ompleteness of the
,ppliation 1orm and
all doumentary
re?uirements"
(7ame6
!osition of
,tion
Offier and
alternate)
!age ;:
/tart /tart
Steps ctivity ction
,fficer
5uration of
9ransaction
a" 1or inomplete
douments<
+eturn the
,ppliation 1orm and
douments to the
lient indiatin% the
and e3plain$ as may
be neessary"
,ppliation is
deemed not filed"
(7ame6
!osition of
,tion
Offier and
alternate)
-" 8et the order of payment" b" 1or omplete
douments=
#ssue order of
payment"
<" )rin% the order of payment
pay the !100"00 and
reei*e Offiial +eeipt
(O+)"
+eei*e payment$
issue O+ and stamp
date and time of
release of
re%istration on the
fae of the O+"
!age 3<
A
*
A
C
A
*
A
C
Steps ctivity ction
,fficer
5uration of
9ransaction
+e*iew the
appliation"
+e%ional Diretor6
1ield Offie Dead6
Desi%nated
,ppro*in% Offier
appro*e6disappro*e
re%istration"
(7ame6
!osition of
,tion
Offier6E*al
uator and
alternate
and 1ield
Offie
Dead or
Desi%nated
,ppro*in%
Offier)
;" ,ttend orientation on rules
and re%ulations on >ob
ontratin% and sub0
ontratin%"
Condut orientation" (7ame6
!osition of
,tion
Offier and
alternate)
!resent the O+ to the
,tion Offier on the date
and laim Certifiate of
+e%istration6Letter of
Denial6Disappro*al"
+elease the
Certifiate of
+e%istration if
Denial6Disappro*al if
denied on the
sheduled release
date"
One (1)
wor&in% day
upon
submission
of omplete
douments
!age 3;
/
C
/
*
/
C
/
*
Steps ctivity ction
,fficer
5uration of
9ransaction
appliation$ submit the
letter of authori'ation
to%ether with photoopy of
their #Ds (1iler6,ppliant
and ,uthori'ed
+epresentati*e E to present
ori%inal for *erifiation
purposes)"
uthority to 6ecruit
:nder ,rtile .< of the Labor Code of the !hilippines$ as amended$ the Department is
mandated to %o*ern and re%ulate the ati*ities of all indi*iduals and entities en%a%ed in
the reruitment and plaement of persons for loal employment"
!age 33
End
#. +ssuance of uthority to 6ecruit
,utside their 2usiness ddress
End
The ,uthority to +eruit is issued to liensed !+!, representati*e6s authori'in%
him6her to ondut reruitment ati*ities outside their business address as speified in
the authority"
#lient)s)pplicant)s
, liensed a%eny or its authori'ed representati*e"
6e>uirements
1" Letter re?uest by the a%enyB
." Copy of urrent !ri*ate +eruitment and !laement ,%eny (!+!,) LienseB
(" Certifiation under oath of liensee of the proposed reruitment ati*ities of the
representati*e
-" 7)# Clearane and bio0data of the representati*e with two (.) passport si'e
pituresB
<" Clearane from pre*ious a%eny$ if appliableB and
4" #n ase of renewal$ pre*ious ,uthority to +eruit
uthority 3ee
!1$<00"00
:alidity period of your uthority
Co0terminus with the !+!, Liense unless sooner re*o&ed6anelled by the issuin%
+e%ional Offie or terminated by the a%eny"
"here to apply
+e%ional Offie if it o*ers the entire re%ion or more than one pro*ine"
1ield Offie if it o*ers one pro*ine only"
One (1) 2or&in% Day upon reeipt of payment of ,uthority 1ee
2asic Steps

Steps ctivity ction
,fficer
5uration of
9ransaction
!age 34
/tart /tart
Steps ctivity ction
,fficer
5uration of
9ransaction
1" 8et the list of re?uirements
for ,uthority to +eruit from
the ,tion Offier
!ro*ide list of
re?uirements for the
issuane of ,uthority"
(7ame6
!osition of
,tion
Offier and
alternate)
letter re?uest with
doumentary re?uirements"
Che& the
ompleteness of all
the doumentary
re?uirements"
(7ame6
!osition of
,tion
Offier and
alternate)
a" 1or inomplete
douments<
+eturn the letter
re?uest and
douments to the
lient with the
he&list indiatin%
the la&in%
re?uirement6s and
e3plain$ as may be
neessary"
,ppliation is
deemed not filed"
(7ame6
!osition of
,tion
Offier and
alternate)
douments =
#ssue order of
payment"
!age 35
A
*
A
C
A
*
A
C
Steps ctivity ction
,fficer
5uration of
9ransaction
pay the !1$<00"00 and
(O+)"
+eei*e payment$
issue O+ and stamp
date and time of
release of
re%istration on the
fae of the O+"
+e*iew the
appliation"
+e%ional Diretor6
1ield Offie Dead6
Desi%nated
,ppro*in% Offier
appro*e6disappro*e
re%istration"
(7ame6
!osition of
,tion
Offier6E*al
uator and
alternate
and 1ield
Offie
Dead or
Desi%nated
,ppro*in%
Offier)
<" ,ttend orientation on rules
and re%ulations on loal
reruitment"
Condut orientation" (7ame6
!osition of
,tion
Offier and
alternate)
!age 36
/
C
/
*
/
C
/
*
Steps ctivity ction
,fficer
5uration of
9ransaction
!resent the O+ to the
,tion Offier on the date
and laim ,uthority to
+eruit6Letter of
Denial6Disappro*al"
and ,uthori'ed
purposes)"
+elease the
Certifiate of
+e%istration if
denied on the
sheduled release
date"
One (1)
wor&in% day
upon
submission
of omplete
douments
!age 37
End End
5. #learance to #onduct 'obs 3air
#learance to #onduct 'obs 3air
The Clearane to Condut @obs 1air is an authority issued to the re?uestin% entity to
host or sponsor a >ob fair"
#lient)s)pplicant)s
The re?uestin% party refers to the entity re?uestin% to host or sponsor a @obs 1air"
@obs 1air may be onduted$ hosted$ sponsored an6or o0sponsored by 7on0
8o*ernment Or%ani'ations and other pri*ate entities inludin% eduational institutions
and partiipated in by employers$ !ri*ate +eruitment and !laement ,%eny (!+!,)
and !ri*ate Employment ,%eny (!E,) or re%istered >ob ontrators6sub0ontrators"
6e>uirements
1" 2ritten re?uest for the ondut of @obs 1air$ with omplete details suh as the
proposed date$ *enue and omplete loation6address$ submitted at least ten (10)
wor&in% days before the sheduled date of the e*ent"
." List of partiipatin% employers and a%enies with their indi*idual
a" opy of liense
b" re%istration ertifiate
" >ob orders6*aanies
:alidity (eriod of the #learance
2ithin the speified duration of the >obs fair
Service fee
7one
"here to apply
1ield Offie where the >obs fair will be onduted"
1i*e (<) 2or&in% Days upon reeipt of omplete douments"
2asic Steps
!age 38
Steps ctivity ction
,fficer
5uration of
9ransaction
2efore the conduct of *obs fair:
for Clearane to Condut
@obs 1air from the ,tion
Offier"
!ro*ide list of
re?uirements for the
issuane of
Clearane"
(7ame6
!osition of
,tion
Offier and
alternate)
." /ubmit the letter re?uest at
least ten (10) wor&in% days
before the shedule date of
@obs 1air and with the
followin%=
a" proposed date$
b" *enue and omplete
loation6address
list of pri*ate
establishments$ ompanies$
reruitment a%enies$ >ob
ontrators6sub0ontrators
whih will partiipate in the
@obs 1air with opies of
their indi*idual liense$
re%istration ertifiate and
>ob orders6*aanies"
Che& the
ompleteness of all
the doumentary
re?uirements"
(7ame6
!osition of
,tion
Offier and
alternate)
!age 39
/tart /tart
A
*
A
C
A
C
A
*
Steps ctivity ction
,fficer
5uration of
9ransaction
a" 1or inomplete
douments<
+eturn the letter
re?uest and
douments to the
lient with the
he&list indiatin%
the la&in%
re?uirement6s and
e3plain$ as may be
neessary"
,ppliation is
deemed not filed"
(7ame6
!osition of
,tion
Offier and
alternate)
-" +eei*e a laim stub
indiatin% the release date
and time"
+e*iew and *erify the
douments"
Condut oular site
inspetion within the
( wor&in% days upon
reeipt of appliation"
1ield Offie Dead6
Desi%nated
,ppro*in% Offier
appro*e6disappro*e
learane"
(7ame6
!osition of
,tion
Offier6E*al
uator and
alternate
and 1ield
Offie
Dead or
Desi%nated
,ppro*in%
Offier)
7ot later
than (7LT)
than (
rd
day
upon
reeipt of
omplete
douments
Steps ctivity ction
,fficer
5uration of
9ransaction pplicant)#lient 5,-!
!age 3:
/
C
/
*
/
C
/
*
Steps ctivity ction
,fficer
5uration of
9ransaction
<" !resent the laim stub to
the ,tion Offier on the
sheduled date and laim
Clearane Certifiate6Letter
of Denial6Disappro*al"
and ,uthori'ed
purposes)"
+elease the
Certifiate of Das 7o
!endin%6!endin%
Case on the
sheduled release
date"
9a3imum
of three (()
wor&in% day
upon
submission
of omplete
douments
5uring the conduct of *obs fair
4" !ost the >ob fair proedure
in onspiuous plaes in
the area and ondut the
>ob fair"
a" 1or @ob 1air
(loal)=
DOLE +O61O6!E/O
super*ise the
ondut of the
ati*ity to ensure the
onformity to e3istin%
rules"
DOLE
+e%ional6
1ield
Offiers
and !E/O
9ana%ers
Durin% the
atual >ob
fair
b" 1or @ob 1air (with
o*erseas)
DOLE +O61O6!E/O
with !OE, to
super*ise the
ondut of the
ati*ity to ensure the
onformity to rules
and re%ulations on
!age 4<
C
*
C
C
Steps ctivity ction
,fficer
5uration of
9ransaction
o*erseas reruitment
fter the conduct of *obs fair
,ll partiipatin% employers$
ompanies$ !+!,s$
submit @ob 1air Terminal
+eport immediately after
the ondut of >obs fair and
before lea*in% the *enue to
DOLE E +O61O and !OE,$
if appliable$ opy furnished
!E/O"
Che&s ompliane"
,ll partiipatin% employers$
ompanies$ !+!,s$
submit @ob 1air !laement
+eport for
Loal employment one (1)
month after the ondut of
>obs fair and e*ery month
thereafter to DOLE +O61O
opy furnished !E/O"
O*erseas employment
ninety (90) days after the
ondut of >obs fair and
e*ery month thereafter until
the final report is submitted
to !OE,$ opy furnished
DOLE +O61O and !E/O"
1ollow up plaement
report"
!age 4;
C
*
C
C
End End

"orking #hild@s (ermit
:nder +epubli ,t 7o" 9.(1$ the Department is mandated to protet the wor&in% hild
under allowable wor& irumstanes a%ainst abuse$ e3ploitation and disrimination"
,s a rule$ no hild below 1< years of a%e shall be employed$ permitted or suffered to
wor&$ in any publi or pri*ate establishment e3ept= 1) when the hild wor&s under the
sole responsibility of his6her parents or %uardian$ pro*ided that only members of the
hild5s family are employedB and .) when the hild5s employment or partiipation in
publi entertainment or information is essential"
, 2or&in% Child5s !ermit is issued to any hild below 1< years of a%e before he6she is
allowed to ommene wor&$ usually on short0term and per pro>et basis$ in a family
underta&in% and in publi entertainment or information"
#lient)s)pplicant)s:
Employer$ parent or %uardian of a hild below 1< years of a%e before en%a%in% him or
her in any le%itimate wor& not prohibited by law"
6e>uirements
1" Duly aomplished and notari'ed6under oath appliation for wor& permit
." ,dditional re?uirements for a hild abo*e se*en years old=
a" !roof or Certifiate of enrollment for the urrent year or urrent shool
identifiation or report ard
b" #f the Child is not enrolled$ a brief desription of the pro%ram for eduation$
trainin% and s&ills a?uisition for the hild
(" ,uthentiated opy of hild5s )irth Certifiate or Certifiate of Late +e%istration of
)irth issued by the 7/O or the ity6muniipal re%istrar
-" 9edial ertifiate issued by a liensed physiian statin% that he6she has personally
e3amined the hild for whom a wor& permit is bein% seured$ and that the hild is fit
to underta&e the wor& in whih he6she is to be en%a%ed" /uh ertifiate must bear
the ertifyin% physiian5s full name$ and his6her liense number
!age 43
!. pplication for "orking #hild@s (ermit
<" Two (.) passport si'e photo%raphs of the hild$ e3penses for seurin% suh should
be the employer5s responsibility" 1or a hild who will wor& in a family underta&in%$
any di%itally0aptured photo%raph either by DOLE or employer may be aepted
4" 2hen the employer is the parent$ %uardian$ or a family member other than the
parent of the hild$ he6she shall present any *alid douments suh as latest
passport$ latest postal6ompany identifiation ard$ dri*er5s liense establishin%
his6her identity" ,dditional re?uirement for the followin% are=
a" 1or le%al %uardian= authentiated proof of le%al %uardianship
b" 1or family member= proof of relationship to the hild
" 1or employers in publi entertainment or information=
i" Certified true opy of the employer5s business permit or ertifiate of
re%istration
ii" 2ritten employment ontrat between the employer and the hild5s
parents or %uardian and appro*ed by DOLE"
iii" ,n e3press a%reement of the hild to the pro*isions of the ontrat when
the hild is between se*en (;) to below 1< years of a%e"
dditional 6e>uirements for 6enewal
1" !re*iously issued 2C!
:alidity period of (ermit:
)ased on the employment ontrat but not to e3eed one (1) year
(ermit 3ee:
!100 per permit6pro>et
"here to file
+e%ional 6 1ield Offies whihe*er is nearest to the lient
Ei%ht (8) 2or&in% Dours from reeipt of payment

!age 44
2asic Steps
Steps ctivity ction
,fficer
5uration of
9ransaction
1" 8et appliation form
(DOLE 2C! ,ppliation
1orm) and the list of
re?uirements from the
,tion Offier and fill0up
the form"
!ro*ide DOLE 2C!
,ppliation 1orm and
list of re?uirements"
(7ame6
!osition of
,tion
Offier and
alternate)
." /ubmit to ,tion Offier
form with the
doumentary
re?uirements"
Che& the
ompleteness of the
form and doumentary
re?uirements"
(7ame6
!osition of
,tion
Offier and
alternate)
a" #f appliation and6
or re?uirements
are not omplete
douments<
+eturn the appliation
form and douments to
the lient indiatin% the
and e3plain$ as may be
neessary"
,ppliation is deemed
not filed"
(7ame6
!osition of
,tion
Offier and
alternate)
!age 45
/tart /tart
A
C
A
*
Steps ctivity ction
,fficer
5uration of
9ransaction
(" 1or new appliant with
omplete appliation form
and re?uirements=
,ttend inter*iew on
sheduled date if
parent6%uardian is not
present at the time of
filin% appliation"
b" #f appliation of
new appliant
and6or
re?uirements are
omplete
douments=
/hedule the
inter*iew6 orientation
within the ne3t two
wor&in% days if the
parent6le%al %uardian
is not present at the
time of filin%
appliation"
-" ,ttend to the inter*iew if
the onerned parent6
le%al %uardian is present
at the time of filin%
appliation"
Condut immediately
the inter*iew6
orientation #f the
parent6le%al %uardian
is present at the time
of filin% appliation"
7o inter*iew for old
appliants"
/ubmit to the ,tion
Offier the pre*iously
issued 2C! ard for
updatin%"
" 1or omplete
douments and
appliants
pre*iously issued
with 2C!=
:pdate pre*iously
issued 2C!"
(7ame6
!osition of
,tion
Offier and
alternate)
4" 8et the order of payment
after inter*iew6
orientation"
#ssue order of payment
after inter*iew"
!age 46
/
*
/
C
A
C
A
*
Steps ctivity ction
,fficer
5uration of
9ransaction
;" )rin% the order of
payment to the
Desi%nated Cashier$ pay
!ermit 1ee of !100"00
and reei*es Offiial
+eeipt (O+)"
+eei*e payment and
issue O+"
Desi%nated
Cashier
8" )rin% the O+ to the
,tion Offier to be
stamped with the release
date and time of the
2C!"
/tamp date and time
of release of 2C!"
(7ame6
!osition of
,tion
Offier and
alternate)
!roess re?uest"
+e*iew douments"
1ield Offie
Dead6Desi%nated
,ppro*in% Offier
appro*e6disappro*e
2C!"
(7ame6
!osition of
,tion
Offier6E*al
uator and
alternate
and 1ield
Offie
Dead or
Desi%nated
,ppro*in%
Offier)
9" !resent the O+ and laim
2C!6Letter of
Denial6Disappro*al to the
,tion Offier on the
sheduled date and time"
+elease the 2C! if
on the sheduled
released date"
(7ame6
!osition of
,tion
Offier and
alternate)
Ei%ht (8)
wor&in%
hours upon
payment of
!ermit 1ee
!age 47
C C
/
*
/
C
/
*
/
C
Steps ctivity ction
,fficer
5uration of
9ransaction
to%ether with photoopy
of their #Ds
(1iler6,ppliant and
,uthori'ed
+epresentati*e E to
present ori%inal for
!age 48
3. 6egistration of Anion
End
End
Anion 6egistration
:nder !D --. of the Labor Code of the !hilippines$ as amended$ the DOLE is
mandated to proess the appliation for re%istration of labor or%ani'ations in order for
them to a?uire le%al personality and to en>oy the ri%hts %i*en to le%itimate labor
or%ani'ation"
:nion re%istration refers to the proess of determinin% whether the appliation for
re%istration of a labor union or%ani'ed for olleti*e bar%ainin%$ omplies with the
doumentary re?uirements presribed under +ule ( and - of DOLE Department Order
7o" -000( and the rules implementin% )oo& C of the Labor Code$ as amended"
#lient)s)pplicant)s
,ll labor unions whose members are employed in ommerial$ industrial and
a%riultural enterprises$ and employees of %o*ernment0owned or ontrolled
orporations without ori%inal harters established under the Corporation Code$
inludin% reli%ious$ haritable$ medial or eduational institutions whether operatin% for
profit or not whih e3ist in whole and in part for olleti*e bar%ainin%"
/uper*isory employees shall not be eli%ible for membership in a ran&0and0file
employee labor union but may form their separate labor unions"
,lien employees with *alid wor&in% permits issued by DOLE may e3erise their ri%ht to
self0or%ani'ation and >oin or assist labor unions for purposes of olleti*e bar%ainin% if
they are nationals of a ountry whih %rants the same or similar ri%hts to 1ilipino
wor&ers$ as ertified by the Department of 1orei%n ,ffairs"
9ana%erial employees shall not be eli%ible to form$ >oin or assist any labor union for
purposes of olleti*e bar%ainin%"
6e>uirements
3or -ocal #hapters
1" Duly aomplished and notari'ed ,ppliation 1orm
." Charter ertifiate issued by the federation or national union indiatin% the
reation or establishment of the loal6hapter
(" The names of the loal6hapter5s offiers$ their addresses and prinipal offie of
the loal hapter
!age 49
-" The loal6hapter5s onstitution and by0laws$ pro*ided that where the
loal6hapter5s onstitution and by0laws is the same as that of the federation or
national union$ this fat shall be indiated aordin%ly"
3or +ndependent -abor Anion
." 9inutes of Or%ani'ational 9eetin% and ,ttendane /heet
(" List of 9embers
-" 1inanial +eport if in e3istene for at least one (1) year
<" #f less than 1 year$ and has not olleted any amount$ a ertifiation to this
effet"
4" Constitution and by0laws aompanied by the names and si%natures of
ratifyin% members"
;" 9inutes of adoption or ratifiation of the onstitution and by0laws$ date6s when
ratifiation was made and list of ratifyin% members"
8" 9inutes of adoption or ratifiation is not re?uired if it is done simultaneously
with the or%ani'ational meetin% and the same is refleted in the minutes of the
or%ani'ational meetin% inludin% the date6s when ratifiation was made and list
of ratifyin% members""
9" /tatement that it is not reported as a hartered loal or any federation"
10" List of members omprisin% at least .0G of the employees of the bar%ainin%
unit
:alidity (eriod of the 6egistration
#ndefinite
6egistration 3ee
!;0"00
"here to apply
1ield Offie
One (1) 2or&in% Day upon reeipt of omplete douments and payment of re%istration
fee
2asic Steps
!age 4:
Steps ctivity ction
,fficer
5uration of
9ransaction
(DOLE :nion
+e%istration6Loal
Chapter ,ppliation
the form"
!ro*ide DOLE :nion
+e%istration6Loal
Chapter ,ppliation
1orm and list of
re?uirements"
(7ame6
!osition of
,tion
Offier and
alternate)
form with the
doumentary
re?uirements"
Che& the
ompleteness of the
form and doumentary
re?uirements"
(7ame6
!osition of
,tion
Offier and
alternate)
or re?uirements
are not omplete
douments<
neessary"
not filed"
(7ame6
!osition of
,tion
Offier and
alternate)
!age 5<
/tart /tart
A
*
A
C
A
*
A
C
Steps ctivity ction
,fficer
5uration of
9ransaction
douments=
#ssue order of
payment"
pay the !;0"00 and
(O+)"
+eei*e payment$
issue O+ and stamp
date and time of
release of
re%istration on the
fae of the O+"
+e*iew the
appliation"
1ield Offie Dead6
Desi%nated
,ppro*in% Offier
appro*e6disappro*e
re%istration"
(7ame6
!osition of
,tion
Offier6E*al
uator and
alternate
and 1ield
Offie
Dead or
Desi%nated
,ppro*in%
Offier)
!age 5;
/
C
/
*
/
C
/
*
Steps ctivity ction
,fficer
5uration of
9ransaction
<" !resent the O+ to the
,tion Offier on the
Certifiate of
Denial6Disappro*al"
and ,uthori'ed
+epresentati*e E to
+elease the
Certifiate of
+e%istration if
denied on the
sheduled release
date"
One (1)
wor&in% day
upon
submission
of omplete
douments
!age 53
End End
"orker@s ssociation 6egistration
:nder !D --. of the Labor Code of the !hilippines$ as amended$ the DOLE is
mandated to proess the appliation for re%istration of wor&ers5 assoiation or%ani'ed
for the mutual aid and protetion of its members or for other le%itimate purposes
e3ept olleti*e bar%ainin% in order for them to a?uire le%al personality"
2or&er5s ,ssoiation re%istration refers to the proess of determinin% whether the
appliation for re%istration of suh or%ani'ation omplies with the doumentary
re?uirements presribed under +ule ( and - of DOLE Department Order 7o" -000($ as
amended"
#lient)s)pplicant)s
2or&in% Houth$ O*erseas 1ilipino 2or&ers$ !ersons with Disabilities$ Displaed
2or&ers and all other wor&ers$ inludin% ambulant$ intermittent wor&ers$ the self0
employed$ rural wor&ers and those without definite employers
6e>uirements
." 7ame of the assoiation offiers and their addresses
(" 9inutes of Or%ani'ational 9eetin% and ,ttendane /heet
-" List of 9embers
<" 1inanial +eport if in e3istene for at least one (1) year
4" #f less than 1 year$ and has not olleted any amount$ a ertifiation to this
effet"
;" Constitution and by0laws aompanied by the names and si%natures of ratifyin%
members
8" 9inutes of adoption or ratifiation of the onstitution and by0laws$ date6s when
ratifiation was made and list of ratifyin% members
9" 9inutes of adoption or ratifiation is not re?uired if it is done simultaneously with
the or%ani'ational meetin% and the same is refleted in the minutes of the
or%ani'ational meetin% inludin% the date6s when ratifiation was made and list
of ratifyin% members
#ndefinite
!age 54
G. 6egistration of "orker@s ssociation
6egistration fee
!;0"00
"here to apply
+e%ional Offie61ield Offie
One (1) 2or&in% Day upon reeipt of omplete douments and payment of re%istration
fee
2asic Steps
Steps ctivity ction
,fficer
5uration of
9ransaction
(DOLE +ural 2or&ers
,ppliation 1orm) and the
list of re?uirements from
the ,tion Offier and fill0
up the form"
!ro*ide DOLE +ural
2or&ers ,ppliation
1orm and list of
re?uirements"
(7ame6
!osition of
,tion
Offier and
alternate)
form with the
doumentary
re?uirements"
Che& the
ompleteness of the
form and doumentary
re?uirements"
(7ame6
!osition of
,tion
Offier and
alternate)
!age 55
/tart /tart
A
*
A
C
Steps ctivity ction
,fficer
5uration of
9ransaction
or re?uirements
are not omplete
douments<
neessary"
not filed"
(7ame6
!osition of
,tion
Offier and
alternate)
douments=
#ssue order of
payment"
-" )rin% the order of
payment to the
Desi%nated Cashier$ pay
the !;0"00 and reei*e
Offiial +eeipt (O+)"
+eei*e payment$
issue O+ and stamp
date and time of
release of re%istration
on the fae of the O+"
!age 56
A
*
A
C
/
*
/
C
/
*
/
C
Steps ctivity ction
,fficer
5uration of
9ransaction
+e*iew the
appliation"
1ield Offie Dead6
Desi%nated ,ppro*in%
Offier
appro*e6disappro*e
re%istration"
(7ame6
!osition of
,tion
Offier6E*al
uator and
alternate
and 1ield
Offie
Dead or
Desi%nated
,ppro*in%
Offier)
,tion Offier on the
Certifiate of
Denial6Disappro*al"
of their #Ds
(1iler6,ppliant and
,uthori'ed
+epresentati*e E to
+elease the Certifiate
of +e%istration if
denied on the
sheduled release
date"
One (1)
wor&in% day
upon
submission
of omplete
douments
!age 57
End End
#ollective 2argaining greement /#20 6egistration
#t is the /tate poliy to promote and emphasi'e the primay of olleti*e bar%ainin% in
settin% wor&in% onditions or the reation of a mehanism by whih employers and
reo%ni'ed and ertified labor unions bar%ain olleti*ely"

The re%istration of Colleti*e )ar%ainin% ,%reement refers to the proess of
determinin% whether the appliation for re%istration omplies with the re?uirements
pro*ided under DOLE Department Order 7o" -000($ as amended"
#lients)pplicants
!arties to the C),
6e>uirements
1"
Duly aomplished and notari'ed ,ppliation 1orm
." Ori%inal and . dupliate si%ned opies of the C), whih must be ertified
under oath by the representati*e6s of the employer6s and labor6union6s
onerned"
(" /tatement that the C), was posted in at least two (.) onspiuous plaes in
the establishment6s onerned for at least fi*e (<) days before its ratifiation
-" /tatement that the C), was ratified by the ma>ority of the employees in the
bar%ainin% unit of the employer6s onerned
1i*e (<) years
6egistration 3ee
!1$000"00
"here to apply
1ield Offie
!age 58
%. 6egistration of #ollective 2argaining greement
One (1) 2or&in% day upon reeipt of omplete douments and payment of re%istration
fee
2asic Steps
Steps ctivity ction
,fficer
5uration of
9ransaction
(DOLE C), ,ppliation
the form"
!ro*ide DOLE +ural
2or&ers ,ppliation
1orm and list of
re?uirements"
(7ame6
!osition of
,tion
Offier and
alternate)
form with the
doumentary
re?uirements"
Che& the
ompleteness of the
form and doumentary
re?uirements"
(7ame6
!osition of
,tion
Offier and
alternate)
or re?uirements
are not omplete
douments<
neessary"
not filed"
(7ame6
!osition of
,tion
Offier and
alternate)
!age 59
/tart /tart
A
*
A
C
A
*
A
C
Steps ctivity ction
,fficer
5uration of
9ransaction
douments=
#ssue order of
payment"
pay the !1$000"00 and
(O+)"
+eei*e payment$
issue O+ and stamp
date and time of
release of
re%istration on the
fae of the O+"
+e*iew the
appliation"
1ield Offie Dead6
Desi%nated
,ppro*in% Offier
appro*e6disappro*e
re%istration"
(7ame6
!osition of
,tion
Offier6E*al
uator and
alternate
and 1ield
Offie
Dead or
Desi%nated
,ppro*in%
Offier)
!age 5:
/
C
/
*
/
C
/
*
Steps ctivity ction
,fficer
5uration of
9ransaction
,tion Offier on the
Certifiate of
Denial6Disappro*al"
and ,uthori'ed
+epresentati*e E to
+elease the
Certifiate of
+e%istration if
denied on the
sheduled release
date"
One (1)
wor&in% day
upon
submission
of omplete
douments
!age 6<
+. #ertification from 5,-! that #ompany %as
?o (ending ) %as (ending #ase
End End
#ertification from 5,-! that #ompany %as (ending ) ?o (ending #ase
The DOLE is mandated to re*iew labor standards ases omin% from +e%ional Offies
throu%h the e3erise of their *isitorial powers under ,rtile 1.8 of the Labor Code$ as
amended and re*iew the Order of the !OE, ,dministrator pertainin% to reruitment
*iolations"
The Certifiation is issued to sta&eholders for biddin% purposes$ renewal of liense and
withdrawal of esrow deposit with respet to labor standards and !OE, appealed
ases"
#lient)s)pplicant)s
DOLE sta&eholders6lients$ Companies$ Corporations$ ,%enies$ 8o*ernment Offies
and Other Le%al Entities
6e>uirements
1" 1or #ndi*idual
a" ,ppliation for Clearane6+e?uest 1orm or letter re?uest indiatin% the
purpose
b" #dentifiation Card of the re?uestin% party
." 1or Corporation$ ,%eny and Other Le%al Entities
a" 1or )iddin% purposes
i" ,ppliation for Clearane6+e?uest 1orm or letter re?uest indiatin%
the purpose
ii" !hotoopy of the Offiial +eeipt (O+) of the biddin% fee
iii" !ertinent biddin% doument6s showin% that the Certifiation of 7o
!endin% 6 2ith !endin% Case from DOLE Offie is bein% re?uired of
the ompany i"e"$ Che&list of Eli%ibility +e?uirements$ #nstrution to
)idders and the li&e
i*" #dentifiation Card of the re?uestin% party
b" 1or +enewal of Liense6Certifiate of +e%istration
!age 6;
i" ,ppliation for Clearane6+e?uest 1orm or letter re?uest indiatin%
the purpose
ii" #dentifiation Card of the re?uestin% party
" 1or 2ithdrawal of Esrow Deposit
i" !hotoopy of esrow deposit
ii" ,ny doument showin%6ertifyin% that the Certifiation of 7o
!endin%62ith !endin% Case from DOLE is bein% re?uired of the
ompany"
iii" #dentifiation Card of the re?uestin% party

d" 1or Other Le%al6Calid !urpose
i" ,ny doument showin%6ertifyin% that the Certifiation of 7o
!endin%62ith !endin% Case from DOLE is bein% re?uired of the
ompany"
ii" #dentifiation Card of the re?uestin% party
Service fee
7one
"here to apply
1or !OE, appealed ases 0 Le%al /er*ie$ Department of Labor and Employment$ 4
th

1loor$ DOLE )ld%"$ #ntramuros$ 9anila
1or Labor /tandards ases E )ureau of 2or&in% Conditions$ Department of Labor and
Employment$ (
rd
1loor$ DOLE )ld%"$ #ntramuros$ 9anila

IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII
(/peifi address of the +e%ional61ield Offie)
9a3imum of three (() wor&in% days upon reeipt of omplete douments
2asic Steps
!age 63
Steps ctivity ction
,fficer
5uration of
9ransaction
1" 8et Clearane6+e?uest
form (DOLE Clearane6
+e?uest form) and the list
of re?uirements from the
the form"
!ro*ide DOLE
Clearane6+e?uest
form and list of
re?uirements"
(7ame6
!osition of
,tion
Offier and
alternate)
the filled up re?uest form
or letter0re?uest with the
doumentary
re?uirements"
Che& the
ompleteness of the
form and doumentary
re?uirements"
(7ame6
!osition of
,tion
Offier and
alternate)
or re?uirements
are not omplete
douments<
neessary"
not filed"
(7ame6
!osition of
,tion
Offier and
alternate)
!age 64
/tart /tart
A
*
A
C
A
*
A
C
Steps ctivity ction
,fficer
5uration of
9ransaction
or re?uirements
are not omplete
douments<
neessary"
not filed"
(7ame6
!osition of
,tion
Offier and
alternate)
(" 8et the laim stub
indiatin% the date and
time of release of
ertifiate"
b" 1or omplete
douments=
#ssue laim stub
indiatin% the date and
time of release of
ertifiate"
Che& the do&et
reords of pendin%
ases"
/er*ie6)ureau6+e%ion
al Diretor61ield Offie
Dead6 Desi%nated
,ppro*in% Offier si%n
the ertifiate"
(7ame6
!osition of
,tion
Offier6E*al
uator and
alternate
and 1ield
Offie
Dead or
Desi%nated
,ppro*in%
Offier)
!age 65
/
*
/
C
/
*
/
C
Steps ctivity ction
,fficer
5uration of
9ransaction
<" !resent the laim stub to
Certifiate of Das 7o
!endin%6!endin% Case"
of their #Ds
(1iler6,ppliant and
,uthori'ed
+epresentati*e E to
+elease the Certifiate
of Das 7o
!endin%6!endin% Case
on the sheduled
release date"
9a3imum
of three (()
wor&in% day
upon
submission
of omplete
douments
!age 66
End End
O,erseas Simple Transactions O,erseas Simple Transactions
!age 67
'. +ssuance of ,verseas !mployment
#ertificate at (ost
!age 68
!age 69
!age 6:
B. +ssuance of ,verseas !mployment
#ertificate at (ost
!age 7<
!age 7;
!age 73
!age 74
omple- Transactions omple- Transactions
(rivate 6ecruitment and (lacement gency -icense
!age 75
-. (rivate 6ecruitment and (lacement gency
-icense
:nder ,rtile .< of the Labor Code of the !hilippines$ as amended$ the Department is
mandated to %o*ern and re%ulate the ati*ities of all indi*iduals and entities en%a%ed in
the reruitment and plaement of persons for loal employment"
The !ri*ate +eruitment and !laement ,%eny Liense is a liense issued by the
Department authori'in% an indi*idual$ partnership$ orporation or entity to operate a
pri*ate reruitment and plaement a%eny for loal employment"
#lient)s)pplicant)s
1" 9ust be a 1ilipino iti'en$ if sin%le proprietorship" #n ase of partnership or a
orporation$ at least se*enty0fi*e perent (;<G) of the authori'ed apital sto& must
be owned and ontrolled by 1ilipino iti'ensB
." 9ust ha*e a minimum net worth of !.00$000"00 in the ase of sin%le proprietorship
and partnership or a minimum paid0up apital of !<00$000"00 in the ase of
orporation"
(" The owner$ partners or the offiers of the orporation must be of %ood moral
harater and not otherwise dis?ualified by lawB
-" 9ust ha*e an offie spae with a minimum floor area of fifty (<0) s?uare meters"
<" 9ust issue an underta&in% on the followin%=
a" That they will not en%a%e in the reruitment of hildren below 1< years of a%e
or plae hildren below 18 years old in ha'ardous oupation in aordane
with +epubli ,t 7o" 9.(1 and other related laws$ andB
b" That they will assume full responsibility for all laims and liabilities whih may
arise in onnetion with the use of the liense"
4" 9ust ha*e under%one orientation on rules and re%ulations on loal reruitment"
6e>uirements
3or ?ew)6enewal -icense:
1" Duly filled up and notari'ed appliation form with underta&in%"
." Certified opy of Certifiate of +e%istration of firm or business name from
Department of Trade and #ndustry (DT#) )usiness 7ame +e%istration for /in%le
!roprietorshipB or /EC +e%istration6)y0Laws6,rtiles of #norporation6,rtiles of
!artnership for !artnership and6or Corporation 0 original copy to be presented=
!age 76
9ust ha*e a minimum paid0up apital of !<00$000"00 for orporation
9ust ha*e a minimum net worth of !.00$000"00 for sin%le proprietorship
and partnership
(" /peifi address and loation map of the offie6proposed offie
-" Contrat of Lease for two (.) years or Owner5s Certifiate6Title of Offie loation
(minimum offie floor area of <0 s?"m") 0 original copy to be presented=
<" :pdated 7)# Clearane of the appliant0owner$ of the partners in the ase of
partnership or all the offiers and members of the )oard of Diretors in the ase
of orporation 0 original copy to be presented=
4" Or%ani'ational struture and list of all offiers and personnel with their respeti*e
bio0data$ two (.) passport si'e piture and detailed statement of their duties and
responsibilities
;" #nome Ta3 +eturn (#T+) for the last two (.) years$ as the ase may be 0 original
copy to be presented=
8" /worn statement of assets and liabilities and6or duly audited finanial statement$ as
the ase may beB
9" List of all authori'ed representati*es$ if anyB who must be at least hi%h shool
%raduate$ with their orrespondin% bio0data$ two (.) passport si'e pitures$ hi%h
shool diploma or other proof of eduational attainment duly authentiated$ 7)#
learane and /peial !ower of ,ttorney (/!,) and
10" Certifiate of attendane to orientation on rules and re%ulations on loal
reruitment"

dditional 6e>uirements for 6enewal:
1" DOLE Certifiate of 7o !endin%6Das !endin% Case 0 original copy to be
presented
." Ori%inal opy of e3istin% liense and
(" !roof of !ubliation of the pre*ious liense
The appliation for renewal shall be filed not later than thirty ((0) days before e3piration
of the same"
The !+!, Liense annot be renewed if the liensee6proprietor$ or any of the partners
and board diretors ha*e been on*ited by the re%ular ourts for *iolation of the Labor
Code$ as amended and its #mplementin% +ules and +e%ulations$ or if it has been
pre*iously re*o&ed"
3or !stablishment of 2ranch ,ffice)6enewal of uthority to ,perate a 2ranch
,ffice
1" Certified opy of the urrent liense
!age 77
." Or%ani'ational struture of the branh offie$ inludin% duly notari'ed
appointments"
(" 7)# Clearane$ bio0data and two (.) passport0si'e pitures of the branh mana%er
and staff membersB
-" Certifiation that the branh offie has offie spae with a minimum floor area of
fifty (<0) s?"m"
<" Certifiation that the liensee has no pendin% ase from the DOLE +e%ional Offie
whih issued the liense and where the appliant will establish a branh offie
and
4" List of all authori'ed representati*es$ if anyB who must be at least hi%h shool
%raduate$ with their orrespondin% bio0data$ two (.) passport si'e pitures$ hi%h
shool diploma or other proof of eduational attainment duly authentiated$ 7)#
learane and /peial !ower of ,ttorney (/!,)
-icense 3ee
?ew or 6enewal of -icense uthority to
operate a
2ranch ,ffice
Single
(roprietorship
#orporation)
(artnership
3iling 3ee !1$000"00 !($000"00 !1$000"00
-icense 3ee !4$000"00 !4$000"00 !($000"00
#ash 2ond !.<$000"00 !.<$000"00
Surety 2ond !100$000"00 !100$000"00 ,dditional
!<0$000"00
6eplacement of
-ost -icense
!400"00
(enalty
!<$000"00 7on0publiation of Liense
!10$000"00 Late filin% of appliation
:alidity period of (6( -icense
Two (.) years$ renewable e*ery . years
"here to apply
DOLE +e%ional Offie
Ten (10) 2or&in% Days upon submission of omplete douments and payment of
re?uired fees and bonds
!age 78
2asic Steps
Steps ctivity ction
,fficer
5uration of
9ransaction
!+!, ,ppliation 1orm)
and the list of re?uirements
from the ,tion Offier or
download the form from our
website
fill0up the form"
!ro*ide DOLE !+!,
,ppliation 1orm and
the list of
re?uirements"
(7ame6
!osition of
,tion
Offier and
alternate)
filled up appliation form
with the doumentary
re?uirements"
Che& the
ompleteness of the
,ppliation 1orm and
all the doumentary
re?uirements"
(7ame6
!osition of
,tion
Offier and
alternate)
!age 79
/tart
A
*
/tart
A
C
A
*
A
C
Steps ctivity ction
,fficer
5uration of
9ransaction
or re?uirements
are not omplete
douments<
+eturn the
appliation form and
douments to the
lient indiatin% the
and e3plain$ as may
be neessary"
,ppliation is
deemed not filed"
(7ame6
!osition of
,tion
Offier and
alternate)
douments=
#ssue order of
payment"
pay the re?uired filin% fee
and reei*e Offiial +eeipt
(O+)"
+eei*e payment$
issue O+ and stamp
date and time of
release of !+!,
Liense on the fae
of the O+"
Desi%nated
Cashier
!age 7:
/
C
/
*
/
C
/
*
Steps ctivity ction
,fficer
5uration of
9ransaction
Condut oular site
inspetion within (
wor&in% days upon
(7ame6
!osition of
,tion
Offier6
E*aluator
and
7ot later
than three
(() wor&in%
days upon
filin% of
appliation
#f found not ompliant
after inspetion6
e*aluation +e%ional
Diretor6Desi%nated
,ppro*in% Offier
disappro*e or if
found ompliant after
inspetion6e*aluation
appro*e !+!,
Liense"
alternate
and
+e%ional
Diretor or
Desi%nated
,ppro*in%
Offier)
7LT se*en
(;) wor&in%
days upon
filin% of
appliation
<" 8et the order of payment
upon reeipt of 7otie of
,ppro*al (thru email$ fa3$
mail)"
!ay the re?uired liense
fee$ post ash bond to the
Cashier and submit the
ori%inal opy of surety
bond"
#ssue order payment"
+eei*e payment$
issue O+s for the
liense fee and ash
bond"
(7ame6
!osition of
,tion
Offier and
alternate
and
Desi%nated
Cashier

!age 8<
C
C
C
*
C
C
C
*
Steps ctivity ction
,fficer
5uration of
9ransaction
4" !resent the O+ to the
,tion Offier on the
!+!, Liense6,uthority to
operate )ranh Offie"
than the one filin% the
and ,uthori'ed
purposes)"
+elease the !+!,
Liense6,uthority on
the sheduled date"
(7ame6
!osition of
,tion
Offier and
alternate)
Ten (10)
wor&in% day
upon
submission
of omplete
douments
and
payment of
re?uired
fees and
bonds"
;" !ublish one in a
newspaper of %eneral
irulation the liense
number of the a%eny and
pitures of authori'ed
representati*es within
fifteen (1<) days upon the
reeipt of liense"
8" /ubmit a opy of the said
publiation to the DOLE
+e%ional Offie one (1)
wee& after publiation"
1ailure to omply with the
publiation re?uirement
shall be %round for
suspension of liense for
three (() months and
penalty of !<$000
9onitor ompliane"
!age 8;
End
End
6eminders to pplicants and !mployers seeking assistance from a -icensed
(rivate 6ecruitment and (lacement gency:
(lacement 3ee /paid by the worker to the -icensed (6(0
9ust not e3eed twenty perent (.0G) of the wor&er5s first month basi salary and in
no ase shall be har%ed prior to the atual ommenement of employment"
Service 3ee /paid by the employer to the -icensed (6(0
9ust not e3eed twenty perent (.0G) of the annual basi salary of the wor&er and in
no ase shall the ser*ie fee be deduted from the wor&er5s salary"
9ransportation !Cpenses of the "orker /charge to the employer0
Transportation of the wor&er from the plae of ori%in to the plae of wor& shall be
har%ed to the employer and shall in no ase be deduted from the wor&er5s salary"
+ssuance of ,fficial 6eceipt
Offiial +eeipt for any payments shall be issued for any fees olleted by the !+!,"
#omplaints against (6(
+eport to DOLE and6or the onerned +e%ional61ield Offie ha*in% >urisdition on the
!+!, any irre%ularities and *iolations inurred by said !+!,"
!age 83
ccreditation of ,ccupational Safety and %ealth (ractitioners
:nder +ule 10(0 of the Oupational /afety and Dealth /tandards as amended by
Department Order 7o" 14$ /eries of .001$ the ,reditation of !ratitioners$
Consultants and Or%ani'ations on Oupational /afety and Dealth (O/D) is issued to
O/D !ersonnel and Trainin% Or%ani'ations to assist the Department in institutin% new
and update e3istin% pro%rams to ensure safe and healthful wor&in% onditions in all
plaes of employment (,rtile 14. )oo& #C$ Title #$ of the Labor Code of the !hilippines$
as amended)"
#lient)s)pplicant)s
a" Jualifiations of !ratitioners who are ?ualified to pratie O/D in the !hilippines=
i" 9ust ha*e ompleted the presribed -00hour )asi Oupational /afety and
Dealth Trainin% Course from DOLE aredited or reo%ni'ed or%ani'ations"
ii" 9ust ha*e rele*ant e3periene in oupational safety and health" Three (()
years e3periene is re?uired if appliant is duly liensed$ four (-) years
e3periene$ if %raduate of any - or < years olle%e ourse without liense
and ten (10) years e3periene if olle%e under%raduate"
+ele*ant e3periene shall mean atual wor& e3periene on O/D or a
ombination of atual wor& e3periene and attendane or partiipation in
*arious trainin%s$ seminars and other related learnin% proesses"
6e>uirements
3or ccreditation as ,S% (ractitioner for ?ew pplication
/Ase)ttach 3orm 5,-!12"#131#%B1(#0
1" Duly aomplished ,ppliation 1orm (DOLE0)2C0,10!C70,1 for O/D
pratitioner)
." Two (.) reent 1K 3 1K #D pitures in red ba&%round for pratitioner duly si%ned
by the appliant at the ba&
(" Ori%inal Certifiate of Employment indiatin% date of appointment at present
position usin% the offiial ompany letter head and photoopy of pre*ious
employment ertifiate$ if any
!age 84
.. ccreditation of ,ccupational Safety and
%ealth (ractitioners
-" !hotoopies of ,tual Duties and +esponsibilities at present position$ usin%
ompany letterhead$ si%ned by #mmediate super*isor and !ersonnel 9ana%er or
authori'ed offiial of the ompany
<" !hotoopies of ertifiates of ompletion of )2C presribed trainin% on O/D (-0
hours) for pratitioners and ad*aned trainin% on O/D (80 hours) for onsultants
4" !hotoopies of ertifiates of ompletion6attendane in other O/D related
trainin%s6seminars
;" !hotoopy of olle%e diploma and Transript of +eords or )oard E3am
Certifiate6!+C liense if appliable
8" !roof6s of aomplishment or partiipation in O/D (aident reports$ safety
inspetion reports$ safety audit reports$ safety and health ommittee
reports6pro%rams prepared6implemented) and
9" Other supportin% douments as proof of O/D pratie"
6e>uirements for 6enewal of ccreditation of ,ccupational Safety and %ealth
(ractitioner
1" Duly aomplished appliation form (DOLE0)2C0,10!C+0,.)
." :pdated +esume with reent piture
(" Two (.) reent 1K 3 1K #D pitures in red ba&%round for !ratitioner$ duly si%ned by
the appliant at the ba&
-" /ummary of ,omplishments on O/D duly ertified by the super*isor and
employer usin% offiial letterhead of the ompany
<" !roof6s of aomplishments or partiipation in O/D (aident reports$ safety
inspetion reports$ safety audit reports$ safety and health ommittee
reports6pro%rams prepared6implemented)
4" !hotoopy of ertifiate of areditation
;" !hotoopy of ertifiate of attendane on additional O/D related trainin%s (at least
14 hours of O/D trainin% per year or a total of -8 hours for ( years$ earned from
DOLE reo%ni'ed6aredited /TO6institutions or any institutions authori'ed by
law)"
8" Other supportin% douments as proof of O/D pratie"
2here there is a han%e of employer6position$ the followin% must also be
submitted=
a" Ori%inal ertifiate of employment indiatin% name$ position and date of
appointment at present position$ usin% offiial letterhead of the ompany"
b" Ori%inal opy of atual Duties and +esponsibilities at present position$ usin%
offiial letterhead of the ompany$ si%ned by immediate super*isor and
!ersonnel 9ana%er or authori'ed offiial of the ompany"
ccreditation 3ee
3or #ertificate)+58 6enewal)+5 and 6eplacement 3ee of ,S% (ractitioner=
!age 85
Certifiate and #D 0 !1<0"00
+enewal Certifiate and #D 0 !100"00
+eplaement 1ee (upon presentation of proof of loss) 0 !1<0"00

:alidity period of ccreditation
Three (() years$ renewable e*ery three (() years
"here to file
+e%ional Offie
1ield Offie may aept appliation but the +e%ional Diretor si%ns the ,reditation
ertifiate
Ten (10) wor&in% days upon reeipt of omplete douments$ inter*iewed and paid the
re?uired fees
2asic Steps
Steps ctivity ction
,fficer
5uration of
9ransaction
1" 8et appliation form=
a" DOLE0)2C0,10!C70,1
(for new appliant)
b" DOLE0)2C0,10!C+0,.
(for renewal of
areditation)
profile form and the list of
,tion Offier and fill0up the
form"
!ro*ide appropriate
DOLE O/D
!ratitioner
,ppliation 1orm and
the list of
re?uirements"
(7ame6
!osition of
,tion
Offier and
alternate)
!age 86
/tart /tart
A
C
A
*
A
C
A
*
Steps ctivity ction
,fficer
5uration of
9ransaction
." /ubmit the filled up
appliation and profile form
with the doumentary
re?uirements and pitures
with appropriate
ba&%round"
Che& the
ompleteness of the
form and
doumentary
re?uirements"
(7ame6
!osition of
,tion
Offier and
alternate)
a" 1or " #f appliation
and6 or
re?uirements are
not omplete
douments<
+eturn the
appliation form and
douments to the
lient indiatin% the
and e3plain$ as may
be neessary"
,ppliation is
deemed not filed"
(7ame6
!osition of
,tion
Offier and
alternate)
(" Call or he& email after
two (.) wor&in% days"
b" 1or omplete
douments =
E*aluate6*erify the
douments and
shedule inter*iew
within two (.) wor&in%
days upon reeipt of
omplete douments"
(7ame6
!osition of
,tion
Offier6E*al
uator and
alternate6
1ield Offie
Dead)
2ithin two
(.) wor&in%
days
!age 87
/
C
/
*
/
C
/
*
Steps ctivity ction
,fficer
5uration of
9ransaction
-" Confirm your attendane on
the sheduled inter*iew
within the day or at on the
defiieny6ies noted upon
reeipt of the notie6letter"
/ubmit the defiieny noted
within the speified
duration"
/ends thru fa36email6
mail 7otie6letter of
inter*iew shedule or
other defiieny6ies
noted"
(7ame6
!osition of
,tion
Offier6s
and
alternate)
<" )rin% the neessary
douments and the ori%inal
opies for *alidation and
panel inter*iew"
#nter*iew appliant
and he&6s6
*alidate6s the
submitted douments
(7ame6
!osition of
,tion
Offier6s
and
alternate)
One (1)
hour
inter*iew
per
appliant
4" 8et for the result of the
inter*iew throu%h
fa36email6mail"
/end 7otie of
Denial6Disappro*al
indiatin% the
defiieny6ies or
reason6s for those
who did not passed
or 7otie of ,ppro*al
indiatin% the
proedure of
payment throu%h
fa36email6mail for
those who passed
the inter*iew and
omplied with all the
re?uirements"
(7ame6
!osition of
,tion
Offier6s
and
alternate$
+e%ional
Diretor or
Desi%nated
,ppro*in%
Offier)
2ithin one
(1) wor&in%
day after
the
inter*iew
!age 88
C
C
C
*
C
C
C
*
Steps ctivity ction
,fficer
5uration of
9ransaction
;" 8et the order of payment
upon reeipt of 7otie of
,ppro*al (thru email$ fa3$
mail)"
!ay the re?uired
areditation to the
Cashier"
#ssue order payment"
+eei*e payment and
issue O+"
(7ame6
!osition of
,tion
Offier and
alternate
and
Desi%nated
Cashier)

8et Offiial +eeipt (O+)
from the Desi%nated
Cashier"
)rin% the O+ to the ,tion
Offier to be stamped with
the due date and time of
release"
#ssue O+"
/tamp the due date
and time to release
the Certifiate of
,reditation"
Desi%nated
Cashier
(7ame6
!osition of
,tion
Offier and
alternate)
!resent the O+ and 7otie
of ,ppro*al for the issuane
of Certifiate of
,reditation6#D on the
sheduled date and time of
release"
:pon reeipt of the
ertifiate$ si%n at the ba&
of the ertifiate and
pro*ide DOLE a photoopy"
+elease the
Certifiate of
,reditation6#D on
the sheduled date
and time of release"
+eei*e photoopy of
the si%ned ertifiate"
(7ame6
!osition of
,tion
Offier and
alternate)
!age 89
End End
?. ccreditation of #o1(artner
ccreditation of #o1(artners
The areditation of o0partners is %o*erned by the pro*isions of CO, Cirular 7o"
.00;0001 dated Otober .<$ .00; entitled >Re"ised guidelines in the granting.
utili0ation. accounting and auditing of the funds released to 2on-Go"ern!ental
Organi0ations'People8s Organi0ations #2GOs'POs$? and CO, Cirular 7o" 9-001(
dated Deember 1($ 199- entitled >Rules and Regulations in the Grant. 6tili0ation and
,i@uidation of Funds 3ransferred to +!ple!enting &gencies?"
1or this purpose$ areditation is the aeptane by the DOLE of the 78O$ !O$
8o*ernment Or%ani'ation (8O) or Loal 8o*ernment :nit (L8:) to implement the
former5s pro>et after proper *erifiation and *alidation of re?uired douments"
#lient)s)pplicant)s
1" 8o*ernment Offies 6 Loal 8o*ernment :nits
." 2or&ers5 Or%ani'ations$ namely$ 78Os and !Os
a" 2or&ers in the informal eonomy en%a%ed in small li*elihood underta&in%s
suh as farmers$ fisherfol&s$ ambulant wor&ers or peddlers$ ambulant ser*ie
pro*iders$ *endors$ triyle or pediab dri*ers and operators$ amon% others
b" Disad*anta%ed6unemployed wor&ers$ espeially the speifi %roups of
wor&ers that inlude the youth (1< E (0 years old)$ women$ physially and
oupationally0disabled persons$ indi%enous people$ parents of hild
laborers$ urban poor
" 2or&ers in the formal eonomy$ partiularly the minimum6low wa%e earners
see&in% to au%ment their inome
d" +eturnin% O*erseas 1ilipino 2or&ers (O12s) and O12 Cirle members
e" 2or&ers affeted by eonomi restruturin% and natural alamities6disasters
6e>uirements
1" Duly aomplished ,ppliation 1orm for ,reditation
." ,ppliation Letter addressed to DOLE +e%ional Diretor
(" Certifiate of re%istration with the /eurities and E3han%e Commission (/EC)$
and6or either the Cooperati*e De*elopment ,uthority (CD,) or the Department of
Labor and Employment (DOLE)
-" ,uthentiated opy of the latest ,rtiles of #norporation$ or the ,rtiles of
Cooperation$ showin% the ori%inal inorporators6or%ani'ers and the /eretary5s
ertifiate for inumbent offiers$ to%ether with the Certifiate of 1ilin% with the
/EC6Certifiate of ,ppro*al by the CD,
!age 8:
<" 1inanial reports$ audited by an independent Certified !ubli ,ountant$ for the
past three (() years preedin% the date of pro>et implementation"
1or 78O6!O whih has been in operation for less than three (() years$ report of
aomplishment or any e?ui*alent proof ertified by its !resident and /eretary
that it had pre*iously implemented similar pro>ets shall be re?uired$ in addition to
finanial reports for the years it has been in operation
4" Dislosure by the 78O6!O of other related business$ if any$ and e3tent of
ownership therein
;" 2or& and 1inanial !lan$ and /oures and Details of !roponents E?uity
!artiipation in the !ro>et
8" List and6or photo%raphs of similar pro>ets pre*iously ompleted by the 78O6!O$ if
any$ indiatin% the soure of funds for their implementation
9" /worn affida*it of the /eretary of the 78O6!O that none of its inorporators$
or%ani'ers$ diretors or offiials is an a%ent of or related by onsan%uinity or affinity
up to the fourth i*il de%ree to the DOLE offiials"
ccreditation 3ee
7one
:alidity (eriod of ccreditation
#ndefinite
"here to apply
1ield Offie

Ten (10) 2or&in% Days
2asic Steps
!age 9<
Steps ctivity ction
,fficer
5uration of
9ransaction
,C! ,ppliation 1orm) and
the ,tion Offier and fill0up
the form from the ,tion
Offier"
!ro*ide DOLE ,C!
,ppliation 1orm and
the list of
re?uirements"
(7ame6
!osition of
,tion
Offier and
alternate)
." /ubmit the filled up
appliation form with the
doumentary re?uirements"
Che& the
ompleteness of the
form and
doumentary
re?uirements"
(7ame6
!osition of
,tion
Offier and
alternate)
a" 1or " #f appliation
and6 or
re?uirements are
not omplete
douments<
+eturn the
appliation form and
douments to the
lient indiatin% the
and e3plain$ as may
be neessary"
,ppliation is
deemed not filed"
(7ame6
!osition of
,tion
Offier and
alternate)
!age 9;
/tart /tart
A
C
A
*
A
C
A
*
Steps ctivity ction
,fficer
5uration of
9ransaction
(" 8et the laim stub
indiatin% the date and time
of release of ,reditation
ertifiate"
b" 1or omplete
douments=
#ssue laim stub
indiatin% the date
and time of release of
,reditation
ertifiate"
Condut oular site
inspetion within (
wor&in% days upon
(7ame6
!osition of
,tion
Offier6E*al
uator and
alternate)
7ot later
than (7LT)
than (
rd
day
upon
reeipt of
omplete
douments
Cerify douments
submitted"
7LT than
<
th
day
upon
reeipt of
omplete
douments
-" !resent the laim stub to
,reditation Certifiate"
+elease the
,reditation
Certifiate on the
sheduled date"
(7ame6
!osition of
,tion
Offier and
alternate)
Ten (10)
wor&in%
days upon
reeipt of
omplete
douments
!age 93
/
C
/
*
/
C
/
*
Steps ctivity ction
,fficer
5uration of
9ransaction
than the one filin% the
and ,uthori'ed
purposes)"
Ten (10)
wor&in% day
upon
submission
of omplete
douments
+eei*e a opy of the
business proposal6pro>et
proposal format and the list
of re?uirements"
!repare the ,C! the
pro>et proposal or
business plan and submit to
the DOLE01O
!ro*ide opy of the
business
proposal6pro>et
proposal format and
the list of
re?uirements
,d*ise to prepare
and submit the
pro>et proposal or
business plan
(7ame6
!osition of
,tion
Offier and
alternate)
!age 94
End End
,. pplication for -ivelihood (ro*ect
ssistance
-ivelihood (ro*ect ssistance
,ess to li*elihood fund assistane thru any of the DOLE5s pro%rams6pro>ets re?uires
an areditation of o0partners$ to wit= 7on08o*ernmental Or%ani'ations6!eople5s
Or%ani'ations (78Os6!Os)$ 8o*ernment Or%ani'ations (8Os) or Loal 8o*ernment
:nits (L8:s)"
1und release to these aredited o0partners is li&ewise %o*erned by the pro*isions of
CO, Cirular 7o" .00;0001 dated Otober .<$ .00; entitled >Re"ised guidelines in the
granting. utili0ation. accounting and auditing of the funds released to 2on-
Go"ern!ental Organi0ations'People8s Organi0ations #2GOs'POs$? and CO, Cirular
7o" 9-001( dated Deember 1($ 199- entitled >Rules and Regulations in the Grant.
6tili0ation and ,i@uidation of Funds 3ransferred to +!ple!enting &gencies?"
The funds %ranted to these 78Os6!Os68Os6L8:s shall retain their harater as publi
funds"
#lient)s)pplicant)s
1" 8o*ernment Offies 6 Loal 8o*ernment :nits
." 2or&ers5 Or%ani'ations$ namely$ 78Os and !Os
a" 2or&ers in the informal eonomy en%a%ed in small li*elihood underta&in%s
suh as farmers$ fisherfol&s$ ambulant wor&ers or peddlers$ ambulant ser*ie
pro*iders$ *endors$ triyle or pediab dri*ers and operators$ amon% others
b" Disad*anta%ed6unemployed wor&ers$ espeially the speifi %roups of wor&ers
that inlude the youth (1< E (0 years old)$ women$ physially and
oupationally0disabled persons$ indi%enous people$ parents of hild laborers$
urban poor
" 2or&ers in the formal eonomy$ partiularly the minimum6low wa%e earners
see&in% to au%ment their inome
d" +eturnin% O*erseas 1ilipino 2or&ers (O12s) and O12 Cirle members
e" 2or&ers affeted by eonomi restruturin% and natural alamities6disaster
6e>uirements
1" Certifiate of ,reditation by the DOLE +e%ional Offie (+O)
." ,ppliation Letter addressed to DOLE +O Diretor
(" Complete pro>et proposal appro*ed6si%ned by its offiers whih shall inlude the
ob>eti*es$ tar%et benefiiaries$ feasibility studies$ ris& assessment$ desi%ns$ plans$
blueprints$ harts$ et" and
-" +esolution by or%ani'ation
!age 95
<" Certifiation of displaement$ if neessary
pplication 3ee
7one
:alidity (eriod of (roposal
#ndefinite
"here to apply
+e%ional Offie61ield Offie (1O)

Ten (10) 2or&in% Days upon reeipt of omplete douments and inter*iew6 site
inspetion"
2asic Steps
Steps ctivity ction
,fficer
5uration of
9ransaction
for ,ppliation for
Li*elihood !ro>et
,ssistane and the pro0
forma pro>et
proposal6business plan
format from the ,tion
Offier"
!ro*ide ,ppliation
for Li*elihood !ro>et
,ssistane and the
pro0forma pro>et
proposal6business
plan"
(7ame6
!osition of
,tion
Offier and
alternate)
!age 96
/tart /tart
A
C
A
*
A
C
A
*
Steps ctivity ction
,fficer
5uration of
9ransaction
." /ubmit the pro>et
proposal6business plan with
the doumentary
re?uirements"
Che& the
ompleteness of the
proposal and
doumentary
re?uirements"
(7ame6
!osition of
,tion
Offier and
alternate)
7ot later
than (7LT)
than (
rd
day upon
reeipt of
omplete
douments
E*aluate the *iability
of the pro>et
proposal and rate"
#nter*iew the ,C!6s6
proponent6s$ as may
be neessary"
+eommend for
appro*al6disappro*al"
,ppro*e6Disappro*e
the pro>et proposal
and the %rant of
li*elihood pro>et
assistane"
(7ame6
!osition of
E*aluator
and
+e%ional
!ro>et
9ana%eme
nt Team
(!9T)6+e%
%ional
Coordinatin
% Counil
(+CC) as
may be
appliable
+e%ional
Diretor
7ot later
than (7LT)
than ;
th
day upon
reeipt of
omplete
douments
!age 97
/
C
/
*
/
C
/
*
Steps ctivity ction
,fficer
5uration of
9ransaction
(" +eei*e 7otie of ,ppro*al
and a opy of proposed
9O, with shedule the
9O, si%nin% or 7otie of
Disappro*al thru fa3$ email
or mail"
#f appro*ed and
*iable$ release the
7otie of ,ppro*al
and proposed 9O,
or if not appro*ed
and not *iable$
release a 7otie of
Disappro*al itin% the
reasons and
defiieny6ies noted
not later than ten (10)
wor&in% days upon
reeipt of omplete
douments and
inter*iew6site
inspetion"
#nlude6line up the
appro*ed proposal in
the priority list for
fundin%"
The release of funds
to ,C!6!roponent is
not inluded in the
ten (10) day
proessin% time
beause funds6%rants
for !Os are sub>et to
funds a*ailability and
pre0audit of CO,"
(7ame6
!osition of
,tion
Offier and
alternate)
7ot later
than Ten
(10)
wor&in%
days upon
reeipt of
omplete
douments
and
inter*iew6
site
inspetion"
!age 98
End End
VI. Our itizens +eedbac. System
VI. Our itizens +eedbac. System
2e intend to ser*e you better" !lease tell us how we ha*e ser*ed you by doin% any of
the followin%=
8et and fill up our simple Citi'ens 1eedba& /ystem 1orm a*ailable at the
des&s of !ubli ,ssistane and Complaint :nit (!,C:) and ,tion Offiers
and at the entranes6e3its of our buildin%" !lease drop the filled up form in our
desi%nated bo3"
/end us your feedba& throu%h email (webmasterLdole"%o*"ph) or fill up the
email form at our website (www"dole"%o*"ph)"
Te3t us throu%h our /9/ and send to .910"
Call us at (4(.) <.;8000 Call Center or <.;0(000 loal 410 (!ubli ,ssistane
and Complaints :nit)
9ail us at Offie of the /eretary$ Department of Labor and Employment$ ;
th
1loor$ DOLE )uildin%$ 9uralla /t"$ #ntramuros$ 9anila 100."
)e assured that we will at promptly on your omplaints$ omments and su%%estions"
2e do appreiate your ooperation in helpin% us ontinuously impro*e the deli*ery of
our ser*ies to you"
Aindly %i*e us your name$ address$ email address$ and ontat details so we ould
%i*e you feedba&"
!age 99
VII. Our itizen &edress/'rie,ance Mechanism
VII. Our itizen &edress/'rie,ance Mechanism
/hould there be any omplaint6s6%rie*ane6s about the re?uested ser*ies$ please
follow the simple steps=
1" 2rite or email us or fill up the feedba& or omplaint form" !lease indiate the
followin%=
a" Hour omplete name and si%nature
b" Hour omplete address and ontat numbers
" Date and time of inidene
d" The speifi %rie*ane$ ats or omissions ommitted6bein% omplained about
where our offiial6employee has *iolated the Department5s !erformane !led%e
or /er*ie /tandards as indiated in this Charter
e" 2hether you re?uest for a preliminary in*esti%ation or su%%est
orretions6impro*ements"
." 1ile omplaint throu%h the followin% means=

a" Drop in the desi%nated feedba&6omplaint bo3"
b" /ubmit to !,C: or Di*ision Dead of the person bein% omplained of
" /ubmit to the Duman +esoure De*elopment /er*ie (D+D/)$ <
th
1loor$ DOLE
)ld%"$ #ntramuros$ 9anila
(" ,ttend the preliminary hearin% immediately if filed throu%h !,C:$ Di*ision Dead or
D+D/ or reei*e a notie of hearin% on a sheduled date if filed throu%h DOLE5s
feedba&6omplaint bo3 or email"
)oth parties will be %i*en a hane to e3plain their side either throu%h *erbal or
written e3planation within .- hours upon reeipt of omplaint"
-" +eei*e a notie or letter indiatin% the ations ta&en by DOLE on your %rie*anes$
orretin% or ats or omissions ommitted$ or impro*in% the deli*ery of our ser*ies to
the iti'ens thru email$ fa3 or mail"
!age 9:
Our E-pectations from the itizens
Our E-pectations from the itizens
To ser*e you better$ we e3pet you to show due ourtesy$ omply with the
re?uirements and follow proedures" 2e also e3pet you to refrain from dealin% with
fi3ers and6or %i*e6offer %ifts in e3han%e for ser*ie re?uested" !lease report to us any
inidene of unethial beha*ior from our ser*ie frontliners"
2e also enoura%e you to tell us about the ?uality of our frontline ser*ie throu%h
appropriate feedba&" 2e would appreiate your honest omments$ be they positi*e
or ne%ati*e omments"
!age :<
%nne- 0%1
%nne- 0%1
Our ontact "umbers and Location Maps
Our ontact "umbers and Location Maps
!age :;
%nne- 021
%nne- 021
itizens +eedbac. +orm
itizens +eedbac. +orm
+ront (age +ront (age
+epubli of the !hilippines
5!(69.!?9 ,3 -2,6 ?5
!.(-,4.!?9
#ntramuros$ 9anila
itizens +eedbac. System
itizens +eedbac. System
2e intend to ser*e you better"
!lease tell us how we ha*e ser*ed you"
,ayunin po na!ing paglingkuran kayo ng !aayos na serbisyo. sabihin po
ninyo sa a!in kung paano pa na!in kayo !apaglilingkuran ng lubos
!lease he& appropriate bo3" Than& you"
Paki-tsekA Sala!at poA
+asiya$an ao, Hin"i ao nasiya$an
!lease drop the filled up form in
our desi%nated bo3"
Pakihulog po itong form sa aming kahon
!age :3
2ac. (age 2ac. (age
DOLE Citizen Feedback Form 2009 0!
!erson1%ffice ,isited@ Pangalan"Opisina ng nagbiga# ng serbis#o$
Ser$ice eAuested@ %erbis#ong &iningi
ecei$ed your reAuestB
'akuha na po ang hinihinging serbis#o(
*ot 'akuha na
#ill get )ukunin pa lang
0lease c$ec if Yes or +o
Paki-chek po kung Oo o Hindi
Yes
Oo
+o
Hindi
;? 0rom'#ly ser$edB *nasikaso po ba ka#o agad(
2. Cour#eously ser$edB +agalang po ba(
4? *ot ser$ices you reAuested on #imeB 'akuha po
ba ang serbis#ong hinihingi sa itinakdang oras(
S$oul" you $a(e com'lain#s1 commen#s or sugges#ions on $o2 2e coul" ser(e
you &e##er1 'lease 2ri#e an" 'ro(i"e us your con#ac# "e#ails so #$a# 2e can gi(e
you fee"&ac, Pakisulat po kung ma# reklamo, komento o mungkahi- Pakibiga# po
ang in#ong pangalan, tirahan o telepono para mata.agan namin ka#o-
Your +ame: *#ong Pangalan$
A""ress: /irahan$
Con#ac# +os, /elepono"Cellphone$
%nne- 01
%nne- 01
!age :4
DOLE 3 O or &O (ersonnel hart
DOLE 3 O or &O (ersonnel hart
#Org (hart with personnel picture. positions title$
%bout the Logo
%bout the Logo
!age :5
The DOLE/ Citi'ens Charter lo%o indiates in simple and plain terms the
stron% and ommitted partnership of the DOLE and its publi in uttin%
bureaurati red tape in its ser*ie deli*ery" The handsha&e in the lo%o
emphasi'es that ommitment and partnership whih is the &ey to addressin%
bureaurati red tape"
!age :6

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