Activity #2: Facilitate at Least Five Part C Quarterly Reviews Carlena Lowell SEI 513 Spring 2014
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*All names have been changed or covered in order to maintain confidentiality. Introduction As outlined in my Individualized Practicum Plan (IPP), I facilitated at least five quarterly reviews for the second activity. Legally, six month and annual reviews of the services identified in the Individualized Family Service Plan (IFSP) must be done prior to six months and one year from the date of the initial IFSP. In addition to these two quarterly reviews, I offer all families the three and nine month reviews of services as well, which does involve more work for me as a service coordinator than simply doing the six month and annual reviews. However, by offering families these non-required quarterly reviews, as a team we are able to address things such as met outcomes or outcomes and services in need of modification, in a more timely fashion. Moreover, we have these reviews to better meet the needs of the family and to ensure the service providers are receiving credit for outcomes being worked toward with the family. Many times families like to have a three month review, whereas nine month reviews are rather infrequent. During the three, six, and nine month reviews, we often start with an informal conversation about how things are generally going for the family. We may discuss any appointments or evaluations (i.e. audiological evaluations) the child may have had since our last review. I also have the parent or caregiver sign the Advanced Written Notice if they did not receive it seven days prior to the meeting; I always let them know about this on the phone when scheduling the meeting. We then move into discussing each outcome on the plan; I read each outcome as a refresher, then I take notes as to how it Carlena Lowell SEI 513 Activity #2 Quarterly Reviews 3
is going. We then decide if the outcome has been met, if we will continue with the outcome, or if the outcome needs modification and if so, what sort of modification. After moving through the outcomes, we discuss the grid, which is the Services section of the IFSP. We ensure that the frequency and duration of the primary service providers (PSP) visits are appropriate, the settings are still correct, and if there are any consultation visits from other providers we check to ensure those are still appropriate. We also look at the Other Services section of the IFSP to ensure everything is up to date. After discussing current services and plan, we discuss other things if need be such as the transition to Part B and have new Authorizations to Share and/or Request Information forms signed if need be. Finally, we all sign the signature page. Quarterly Review #1Six Month Review On Monday February 10, I facilitated a six month review of services. I was considerably out of compliance with this particular six month review, as the date was early last October. The family has been and continues to deal with significant medical issues with one of its members and, not for lack of trying by the family or CDS, the review was consistently rescheduled from September until now due to frequent hospitalizations. This was the first time I have met the family, and it was a pleasure. After the review I felt fairly satisfied with the way in which I was able to facilitate it. This was an interesting meeting because after the three month review last summer (completed prior to my accepting this position), the outcomes never made it into the IFSP. I was reading from the Written Notice as to what the outcomes regarded, and then after this meeting, wrote them myself. That is the first time this has happen, and I suspect it is the only time. Carlena Lowell SEI 513 Activity #2 Quarterly Reviews 4
During this meeting we reviewed each outcome and added two new ones. We adjusted the frequency of services to reflect those the family cancelled over the last few months due to medical reasons, and added a consultation from the licensed clinical social worker (LCSW) from our team. I also discussed with the family the transition to Part B from Part C as the child turns three in the summer. I have this discussion with families the next time I see them after their child turns two. I was confident in this part of the meeting as I felt I was able to explain it in its entirety. As a site, we have recently undergone a major change with the way in which our Part C to Part B transition happens. Prior to this month, I would meet with the family, the PSP, and the IEP facilitator, and either the IEP facilitator or I would get consent and make referrals for evaluations do determine Part B eligibility. It was never really clear who did what, but we somehow generally managed to get it done. Now we have a specific transition coordinator position (every time I say it, it is like music to my ears). I have met with her, and now know my exact role in the process, what meetings need to take place when, who will get consents signed and make referrals, and everything else that comes into play in this process. This review was the first I time have actually discussed this newly adopted process with a family, and I feel it went well. Now that there are clear lines defined around who does what when during this process I am more comfortable explaining it to families. Even though I felt confident in my ability to explain the process in its entirety, there is still room for improvement. One thing that quickly comes to mind that I would like to work on for next time (and I do have at least two reviews that I will be discussing this at in the near future) is the order in which I explain the various components of the Carlena Lowell SEI 513 Activity #2 Quarterly Reviews 5
process. I felt that, although I was able to express everything I needed to, it could have been more fluent in the order in which I discussed it. I seemed to skip around because I would say something, and that would remind me of something else, and I wanted to get it out before I forgot it. The following is a list of what needs to be discussed in relation to the transition process, in a somewhat organized sense: The difference between Part B and Part C o Home based vs. educational setting o Year round vs. academic year Eligibility needs to be determined o How (specific evaluations; by whom and where will be discussed at the transition conference) The transition coordinators role The transition conference The transition meeting o IFSP vs. IEP Timing of the transition conference Authorization to Share Information with Part B signed, and Transition Planning page of the IFSP initialed I plan to make a little cheat sheet with this information, and more if I think of it between now and the next time I have this conversation with a family, to take with me. That way I can ensure I remember to discuss everything needed, in an orderly fashion.
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Quarterly Review #2Six Month Review I recently had a file transferred to me from CDS First Step as the family moved into my catchment area. The timing coincided nicely with the familys six month review of services, which was due on February 27 th ; this actual review was held on the 19 th . I had several phone conversations with the mother in order to set the date, and discuss potential PSPs. After I gave her several choices, she decided that having a social worker (LCSW) would be the best choice as a PSP for her and her child at this point. Many of the outcomes are based on the childs behaviors and parenting strategies and techniques to deal with said behaviors. At the meeting, we review the outcomes, determined which ones we will continue, were met, and needed modification. We also discussed other services and the transition to Part B. I felt okay about this part of the meeting. The structure of the way in which I tell families about the transition still needs a bit of work. Similarly to the first quarterly review described, I was a bit scattered in my organization of thoughts. The meeting participants were the mother, myself, the PSP, and the familys case manager from another agency. I am always glad when representatives from outside agencies are able to attend meetings, for several reasons. First, it allows all people involved with the family to be on the same page as far as services are concerned. This works both ways: the other person is able to learn exactly what is on the IFSP and how CDS services are carried out, and the PSP and I are able to learn what it is the other person is doing with the family. Second, it allows me to network with people from other agencies so that perhaps in the future I can recommend their services to others in need. Carlena Lowell SEI 513 Activity #2 Quarterly Reviews 7
I also appreciated this meeting, and the transfer of the file in general, because I find it beneficial to see the similarities and differences in the way in which Part C service coordinators from different sites do things. For example, the way in which the Part C service coordinator from First Step and I create our service grids are very similar, which I was happy to see as that was one of the most confusing steps of the IFSP for me at first. The way in which we write our strategies for each outcome is very different though. Her outcome strategies are much more in depth precisely outlining what the PSP will do with the family to meet the outcome, whereas I was taught to use a blanket statement about the parent working with an early interventionist who will model and coach in order to do (insert outcome). I plan to have a conversation about this part of the IFSP with my co-service coordinators at MRCDS soon in order to find out how they approach it. Quarterly Review #3Annual Review Facilitating an annual review is the most time consuming meeting I do. The preparation for, the actual meeting, and the work after the meeting all take longer than any other meeting. This is a meeting that I was not formally trained on as we did not have one during my August training period. I remember the first one I did, I felt absolutely awful about. There were papers that needed to be signed that I didnt realize and I had to get the PSP to have the parents sign them after the fact. It is particularly difficult because the entire IFSP need to be renew, including Section III, Present Abilities, Strengths and Needs. This part is very difficult for me because I do not see the child on a regular basis; therefore, do not know the ins and outs of their development. I rely on the PSP to complete an Ages and Stages Questionnaire with Carlena Lowell SEI 513 Activity #2 Quarterly Reviews 8
the family for me to pull information out of, and also to help fill in the blank spots when I am renewing the IFSP after the meeting. I also need to update Section II, Familys Routines and Priorities; therefore, at the meeting, I need to complete the papers from the intake visit I have that ask questions about these things. I completed this annual review with a mother at the childs place of child care. Attending the meeting were myself, the PSP, the mother, the childs primary teacher, and the family service advocate for the center. It is wonderful to be able to gain the perspectives of multiple people who have large presences in the childs life. I have previously mentioned annual reviews are considerably more in depth than the other quarterly reviews as the entire IFSP must be renewed. Another perk for this particular meeting is that beforehand, both the mother and the childs teachers were able to fill out separate Ages and Stages Questionnaires. This gave me information about what the child does at home as well as at school. I was happy to see fairly consistent answers and scores, with minimal discrepancies between the two. The meeting itself went fairly well. We discussed the childs strengths and concerns, his likes and dislikes, his day to day activities at school and at home, and all of the outcomes. We determined that three outcomes were met; he is now able to sit when asked (for safety reasons), sign or say eat, more, and snack, and wait for a drink in the morning without screaming. We also determined we will continue with three outcomes which include the child stopping when asked (also for reasons of safety), saying a word about what he is doing while engaged in play, and for mom to continue obtaining information on potty training. We added two new outcomes regarding using a verbal word for more and gaining five specific words related to food and drinks. We Carlena Lowell SEI 513 Activity #2 Quarterly Reviews 9
discussed the services related to frequency, setting, and providers. We also discussed the transition from Part C to Part B and the mother signed Authorization to Share Information with Part B. Finally, we discussed parental rights, and the mother signed all the soon to be expired forms in need of signing (Authorizations to Share and/or Request Information and the Notice of Receipt of Procedural Safeguards). I sometimes struggle through meetings with chatty parents; I find it difficult to keep people on track in conversations that derail into other topics. This meeting was no exception; in fact, may have been one of the more difficult, yet most important, meetings to keep on track. It was difficult given the amount of people in attendance, and this mother is one who often goes on tangents in conversation as she has an anxiety disorder, as well as ADHD. It was important because annuals tend to be very long meetings and we were on a time crunch because the mother had to get to work. In the end I was able to get everything done I needed to; however, the quality may have suffered a bit after realizing the mother was pressed for time (this did not come up until 45 minutes into the meeting). Facilitating annual reviews is one aspect of this position I continue struggle with. They are incredibly in depth, I did not have hands-on training with them, and they do not happen nearly as frequently as the other quarterly reviews, which means I do not get as much practice with them. Quarterly Review #4Six Month Review I facilitated a six month review for a family. This is a family in which I was in training when we received the referral; therefore, I have been with the family since the Carlena Lowell SEI 513 Activity #2 Quarterly Reviews 10
beginning of their time with CDS. I also completed a practicum with them as my focus family last semester, so I have come to know this family very well. At this review, the mom did not feel well but was leaving to go to work right after the early morning meeting. The conversation we had was a bit difficult because I could tell this mom is feeling a bit deflated with her sons development, in addition to being sick. He has recently regressed with some of the signs he had learned within the past few months. He is almost two and does not yet have any words, which is a serious point of frustration for mom, the child, and the rest of the family. He has resorted to having tantrums when he cannot get his point across, or is told no. We determined in the meeting that one outcome had been met, as he is now able to lie down while having his diaper changed. This was an issue because if mom turned her back while changing him for just a few seconds, he would stand up on the changing table; safety was an issue. The team is going to continue with two outcomes. One of which is for the child recognizing and following directions when he is outside, including parking lots and the familys large yard; this is also a safety issue the family has been struggling with. The second is signing words for eat and drink to let his family know when he is hungry and thirsty. We added one new outcome which is for the child to participate in play times and down times by saying, signing, or gesturing a word to indicate what he wants. Given moms new work schedule she wanted to reduce the number of visits to bi-weekly. We also discussed services taking place both at home and at his day care, so long as the day care provider is open to it, as he now attends daycare four to five days per week while mom works.
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Quarterly Review #5Annual Review It is always a wonderful feeling when a child is discharged from services because they have met all their outcomes and the family and PSP are no longer concerned with their development! Prior to last week this has only happened with one family since I started this service coordinator position. Since last week it has happened twice! Last week I facilitated a nine month review in which this happened, and today was an annual with the same outcome. For all the hard news we deliver regarding developmental delays found by evaluations, further evaluations, etc., it feels really great to be able to have this discussion with a family. I must say though, better than that feeling, is knowing how much this child developed with the aid of early intervention, and the appreciation that is given by parents who have no more concern about their childs development. I facilitated an annual review in which the little girl was discharged from services. When she was evaluated just over a year ago, she qualified based on her scores in both motor and communication. She was not sitting up without adult support and did not have any words and she was 11 months old. In the past year, with steady early intervention services, and a lot of hard work by her foster parents, she is now walking and has had a recent explosion of language. At this point, she is age-appropriate with her skills, and there is no longer a need for early intervention services. In addition to this child and her sister, the parents are fostering another child who is just shy of six months old and recently qualified for our services. At this annual meeting, the mother jokingly told me the only reason she was okay with the little girl being discharged was Carlena Lowell SEI 513 Activity #2 Quarterly Reviews 12
because she will still have the PSP (who happens to be the same for the two children) coming to her home; a true testament to how much parents can love EI.
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Documentation Written Notice
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Advance Written Notice
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IFSP Replacement Pages
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Amended IFSP Pages
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