IT in Management

PART A (Descriptive Type) = 16

PART B (Case Study) = 2
PART C (Objective Type) = 80
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PART A
Descriptive Type Question

Question 1: In an organization, in which you are working or which is known to you,
try to find out an example of information not at present available but that
information if provided would add to the value of the organization. How could that
information be produced? Why it is not produced at present?

Question 2: What is a computer and what are the different characteristics of
computer?

Question 3: Define the inputs, processes and outputs for the following systems:
a. A college system
b. An accounting system
c. A heating system
d. A police force

Question 4: You are required to define briefly the following terms, within the
context of management information systems and data processing and provide a
commercial or accounting example of each:
a. System boundary
b. Decoupling
c. Sub-optimality
d. Negative feedback
e. Probabilistic system

Question 5: Imagine you are starting a 20 person Design Consultancy employing 12
professional designers, 4 computer specialists and 4 clerical staff. Explain with
reasons, how you would deal with the following:
a. Hierarchy of authority
b. Degree of centralization
c. Specialization

Question 6: Effective communication and presentational skills are important from
both a personal and organization view point. Prepare a set of guide lines which
could be used in an organization to make both its internal and external
communications more effective?

Question 7: Find examples of management by exception being used in particle?
How are exceptions recognized? Does the procedure aid management control?

Question 8: In an organization, you are working or which is known to you, find two
examples each of strategic, tactical and operational level decisions. What are the
key information needs for such decision?

Question 9: It is conventionally assumed that there are three levels in the
organization at which decision making takes place. Your required to:
a. Define briefly the three levels.
b. Describe the characteristics of decision making at the different levels.
c. Given an example, for each level of the type of assistance or information a
computer-based management information system could supply to aid decision
making.

Question 10: What are the basic features of OOPs?

Question 11: What is an operating system and what are various types of operating
system available in market?

Question 12: Define following terms
A. Internet
B. Intranet
C. Extranet

Question 13: What is E-commerce? Discuss the framework of E-commerce.

Question 14: What are the different components of Database management system?

Question 15: What is ERP? Explain the general Implementation methodology of
ERP.

Question 16: What do you understand by IT Enable services? What are the major
segments of IT enable services?



PART B
Case Study 1

(LEADERSHIP AND GROUP WORKING)
As a part of Tata's group of Management Development Programme, Avinash a
young graduate has been put in-charge of a small warehouse, which has been
established few years ago, to act as a central supply source for the group.
The programme called for Avinash to have three monthly review meetings with the
group Personnel Officer. At the first meeting Avinash was very enthusiastic and
confident and deserve in detail the numerous developments and improvements he
had already initiated and his ideas for the future. When asked about problems,
Avinash mentioned 'stick-in-the-mud' attitude of the staff and the lack of
cooperation he had received.
Enquiries among the staff by the Personnel Officer discovered that there was
dissatisfaction about Avinash's leadership. The staff felt that he was in too much of
a hurry and they were little apprehensive about what the considered to be risky and
ill thought out decisions that Avinash has taken. They thought that he had little
interest in them and they were not sure that whether their work was up to his
requirement. One thought that a group decision had already been taken to close
the warehouse and Avinash had been sent to do a hatchet job. The Personnel
Officer knows that this fear was quite unfounded.
Question 1. What managerial problems are revealed by above case?
Question 2. What should the Personnel Officer do?
Question 3. What should Avinash to do improve the present problem?
Question 4. How do you think the situation should have been handled from the
beginning?


Case Study 2
Company A is an Educational service for a museum, responsible for the provision of
information to public and research users on the holdings of a large national
collection of artifacts.
Company A is not in the business of producing the applications or the software but
in the procurement of system, particularly multimedia application, from leading
edge companies in the field. The contract must specify that product acceptance is
dependent on it reaching certain requirements for usability, quality in use, and ease
of use as the majority of the end users of these products are usually people with
little or no informatics skills, but highly discretionary needs.
Question: Discuss in detail what I.T infrastructure can be adapted and implemented
for this kind of new setup so that the after successfully implementing this
infrastructure the training costs can also be avoided.

PART C

Objective Type - Set 1

Answer True or False

Q1. Information increases knowledge, reduces uncertainty, adds value when used.

Q2. Data are facts which have been recorded.

Q3. Communication systems include a source, a message and the destination.

Q4. Explained jargon is a barrier to understanding.

Q5. A management information system provides information for tactical level
decision making.

Q6. For decision making either formal or informal source may provide information
but they should complement one another.

Q7. Scientific management was a production oriented rational approach to
organizations pioneered by Weber.

Q8. Motivation is the driving force or commitment people have for doing things.

Q9. Maslow's hierarchy of needs range from physiological needs to self-actualization
needs.

Q10. There is no complete understanding about what motivates people but the
assumptions what managers uses strongly influences the way he carries out his
task.

Q11. Modern approaches emphasize the need to take individual circumstances into
account when designing organizations.

Q12. Burus and stalken categorized organizations into mechanistic and organic.

Q13. By type of technology used by the firms was found inadequate to influence the
organizational structure.

Q14. Within every formal organization exists an informal one.

Q15. Departmentation is the result of grouping people by specialization.

Q16. Mixed form of specialization frequently occurs.

Q17. Decentralization occurs when authority the center is week.

Q18. Since standard and commercially available MIS packages has inherent
limitations hence MIS of an organization must he tailor made.

Q19. Decentralized organization can be more responsible and flexible hence
centralized control should be limited to only few disciplines.

Q20. Flat structures have a short chain of command with a broad span of control
and tend to produce better results.

Q21. Fayol's original definition of management still holds good inspite of numerous
definitions being floating around.

Q22. Management takes place at all levels.

Q23. Decision making which is choosing between alternatives, is an integral part of
all management tasks.

Q24. The strategic level of management supersedes all other level of management.

Q25. Leadership is the ability to mould people and made them tow your line of
thinking.

Q26. Job enlargement is essentially more of job enrichment which involves more
scope and more autonomy.

Q27. Management by objectives (MBO) is a formal structured form of delegation
where the emphasis is on results achieved and not on how they have been
achieved.

Q28. Controls are the mandatoring process mostly undertaken to get the feedback.

Q29. Positive feedback causes the system to dampen or deviate from the original
target.

Q30. Control efforts should be directed where it can be more effective.

Q31. Delays are inherent in control cycle system.

Q32. Closed loop systems are where no feedback loop exists and control is
exercised through external source information.

Q33. Managers may be actively involved in MIS design.

Q34. Management by exception is more than a reporting method. It is one of the
style of management.

Q35. The computer misuse act relates to most of the computer related offences.
Select any one of the correct answers

Q36. Information may be
(a). Demand/response
(b). Deposit/reference
(c). Internal/external
(d). All of the above

Q37. Operational level MIS is
(a). Formal
(b). Structured
(c). Computer based
(d). all of the above

Q38. All system definitions contain
(a). Parts
(b). Relationship
(c). Objectives
(d). all of the above

Q39. The main theoretical approaches to organizations include
(a). Scientific Management
(b). The departmental approach
(c). The human relation school
(d). all of the above

Q40. The main traditional principles of organizations include.
(a). Scalar principle
(b). Unity of command
(c). Span of control and specialization
(d). None of the above
(e). all of the above


Objective Type - Set 2

Q1. When a key is pressed on the keyboard, which standard is used for converting
the keystroke into the corresponding bits
(a) ANSI
(b) ASCII
(c) EBCDIC
(d) ISO

Q2. Which device is used as the standard pointing device in a Graphical User
Environment
(a) Keyboard
(b) Mouse
(c) Joystick
(d) Track ball

Q3. Which of the following is not an output device?
(a) Scanner
(b) Printer
(c) Flat Screen
(d) Touch Screen

Q4. Which of the following devices have a limitation that we can only information to
it but cannot erase or modify it
(a) Floppy Disk
(b) Hard Disk
(c) Tape Drive
(d) CDROM

Q5. Which technology is used in Compact disks?
(a) Mechanical
(b) Electrical
(c) Electro Magnetic
(d) Laser

Q6. Which of the following storage devices can store maximum amount of data?
(a) Floppy Disk
(b) Hard Disk
(c) Compact Disk
(d) Magneto Optic Disk

Q7. The programs which are as permanent as hardware and stored in ROM is
known as
(a) Hardware
(b) Software
(c) Firmware
(d) ROMware

Q8. EPROM can be used for
(a) Erasing the contents of ROM
(b) Reconstructing the contents of ROM
(c) Erasing and reconstructing the contents of ROM
(d) Duplicating ROM

Q9. The contents of information are stored in
(a) Memory data register
(b) Memory address register
(c) Memory access register
(d) Memory arithmetic register

Q10. Algorithm and Flow chart help us to
(a) Know the memory capacity
(b) Identify the base of a number system
(c) Direct the output to a printer
(d) Specify the problem completely and clearly

Q11. Which of the following is the oldest spread sheet package?
(a) VisiCalc
(b) Lotus 1-2-3
(c) Excel
(d) StarCalc

Q12. How many characters can be typed in a single cell in Excel?
(a) 256
(b) 1024
(c) 32,000
(d) 65,535

Q13. A Worksheet can have a maximum of ___ number of rows
(a) 256
(b) 1024
(c) 32,000
(d) 65,536

Q14. Comments put in cells are called
(a) Smart Tip
(b) Cell Tip
(c) Web Tip
(d) Soft Tip

Q15. Comments can be added to cells using
(a) Edit -> Comments
(b) Insert -> Comment
(c) File -> Comments
(d) View -> Comments

Q16. Which menu option can be used to split windows into two
(a) Format -> Window
(b) View -> Window ->Split
(c) Window -> Split View -> Split

Q17. Which of the following is not a valid data type in Excel
(a) Number
(b) Character
(c) Label
(d) Date/Time

Q18. Data can be arranged in a worksheet in an easy to understand manner using
(a) Auto Formatting
(b) Applying Styles
(c) Changing fonts
(d) All of these

Q19. Which area in an Excel window allows entering values and formulas
(a) Title Bar
(b) Menu Bar
(c) Formula Bar
(d) Standard Tool Bar

Q20. Multiple calculations can be made in a single formula using
(a) Standard Formulas
(b) Array Formula
(c) Complex Formulas
(d) Smart Formula

Q21. An Excel Workbook is a collection of
(a) Workbooks
(b) Worksheets
(c) Charts
(d) Worksheets and Charts

Q22. Which of the following is not a database application?
(a) dBase
(b) Edit
(c) FoxPro
(d) Access

Q23. which of the following is a database management tool developed by Microsoft?
(a) dBase
(b) Access
(c) Personal Oracle
(d) Sybase

Q24. HSAM stands for ____
(a) Hierarchic Sequential Access Method
(b) Hierarchic Standard Access Method
(c) Hierarchic Sequential and Method
(d) Hierarchic Standard and Method

Q25. Threats to data security may be ____ threats to the database.
(a) Direct
(b) Indirect
(c) Both Direct and Indirect
(d) None of these

Q26. Which of the following is not a logical database structure?
(a) Chain
(b) Network
(c) Tree
(d) Relational

Q27. An organized collection of logically related data is known as
(a) Data
(b) Meta data
(c) Database
(d) Data versus Information

Q28. The processing of an application between a client and a ____ processor.
(a) Front end
(b) Back end
(c) Both
(d) None of these

Q29. The____ is not formal enough to be implemented directly in a programming
language.
(a) Analysis model
(b) E R model
(c) Object oriented model
(d) Object oriented data mode

Q30. Size of a database are usually measured in terms of
(a) Terabytes
(b) Megabytes
(c) Data bytes
(d) Giga bytes

Q31. In databases, Locking level is also called as
(a) Granularity
(b) S lock
(c) X lock
(d) Dead lock

Q32. Wired networks...
(a) Can be simpler to secure than wireless networks
(b) Can involve running long wires through walls
(c) Generally use Ethernet cables
(d) All of the above

Q33. Wireless networks...
(a) Can only have one type of operating system on them
(b) Have a limited range that can be furthered reduced by physical obstacles
(c) Only work with laptops
(d) Are quite difficult to secure

Q34. Modems
(a) Stand for "Modulator/demodulators"
(b) Connect to multiple computers
(c) Broadcast wireless signals
(d) Only work with AOL

Q35. What is a router?
(a) A device that make sures all devices on your network get power
(b) A device that manages the data flow of a network
(c) A device that always has a firewall for security
(d) A device that connects to the internet and a modem

Q36. ______ shares characteristics with both hardware and software
(a) Operating system
(b) Software
(c) Data
(d) None

Q37. Which of the following statements is true about ERP Implementation?
(a) "As-Is" stage follows "To-Be" stage.
(b) "To-Be" stage follows "As-Is" stage.
(c) "Go-Live" stage and "As-Is" stage can proceed simultaneously.
(d) None of the above.

Q38. Which of the following factor does not contribute to the success of ERP?
(a) Focus on business processes and requirements first.
(b) Focus on achieving a healthy ERP ROI (Return on Investment), including post-
implementation performance measurement.
(c) Strong project management and resource commitment.
(d) Lack of budget.

Q39. Who plays and important role in the selection of ERP Package?
(a) Consultants
(b) Vendors
(c) Users
(d) All of the above.

Q40. Enterprise-wide resource planning systems (ERP systems) attempt to:
(a) Integrate all corporate information in one central database
(b) They do not allow information to be retrieved from many different
organizational positions
(c) They allow any organizational object to be made invisible.
(d) They allow information to be stored in multiple databases.