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Content rich program featuring 35 speakers

and experts
Unrivalled networking to extend your support
system and community
Interactive exhibition showcasing
complementary solutions and technologies
Australias premier event for the SAP Supply
Chain community
CASE STUDY & NETWORKING
CONFERENCE & EXHIBITION
17 - 19 SEPTEMBER 2007
MANLY PACIFIC HOTEL
MANLY, SYDNEY
OPTIMISE YOUR PROCESSES AND EXTRACT VALUE FROM YOUR SYSTEM INVESTMENT
Premier Partners: Produced by: Proudly Supported by:
ABOUT MASTERING SUPPLY CHAIN
MANAGEMENT WITH SAP 2007
Mastering Supply Chain Management with SAP is the bringing together of professionals from around
Australia and the region to share winning strategies, best practices and practical guidance with other
supply chain professionals utilising SAP in their organisations.
Mastering Supply Chain Management with SAP 2007 features hands on professionals from a wide range
of organisations giving you powerful solutions and realistic answers to your most pressing challenges.
This interactive forum has been designed to help you utilise SAP to optimise your supply chain processes
by giving you clear and real examples of what is being achieved and what can be done - helping you to
increase business performance.
KEY THEMES
Supplier Connectivity and Collaboration - Supplier
Relationship Management (SRM); benets derived
from using it; functionality within it that can be
found elsewhere in SAP - what is unique to SRM?
new functionality in the latest release; performance
management approaches
Services Management - Using SAP for management
of services remains an area where most businesses
are looking to make improvements. Since so much
work has been done to improve the management
of consumables, this area is really being left behind
and therefore becoming more visible as an area that
needs attention. There is much confusion regarding
appropriate Procure to Pay practices for services - the
use of service masters and service outline agreements
is a challenge for many.
Contracts Management - front-end of the
procurement processes - sourcing/RFQs; supplier
connectivity and collaboration; managing the different
type of contracts e.g. service/capex; automation
possibilities
Logistics, Freight and Delivery - freight conditions;
transport attributes; complex variations between
customers; integrating freight providers; master data
related issues such as tolerance on weight/quantities;
remote logistics; real time visibility of product location;
greater integration with vendors and logistics providers
Reporting and Business Warehouse - capabilities
of BW; demand planning; forecasting; delivery
performance; DIFOT and SIFOT; statutory reporting
using BW; what type of reports others are using it
for; supply chain event management; supply chain
dashboards using BW
Master Data Management - master data management
strategy; use of workow for managing the master data
processes internally; managing master data across
multiple systems (SAP & non SAP); the MDM tool
and other solutions that integrate to SAP; data quality
and standards; strategies for managing specic areas
(MSDS and restricted stock)
Mobile Technology and RFID - the application and use
within supply chain activities; product track and trace
visibility; impact on current practices; tie into the master
data and warehousing strategies
Business and Systems Strategy - new supply chain
innovations and efciencies; latest trends and views
held by those who sculpt supply chain thinking; using
the business strategy to develop the system strategy
Sales & Operational Planning (S&OP) - putting data
into a format that supports the business decision
making process around Supply, Demand, Inventory &
Capacity matching; visibility of key business targets and
metrics - including the reporting of these; achieving the
balance between extracting enough information to make
informed tactical decisions and too much information
which impedes the process; APO and BW; metrics and
tools that enable integration and optimisation of the full
supply chain - from planning through procurement and
sales
Supply and Demand Planning - tangible benets of
APO as a tool to assist with Demand Planning; APO
implementations; capacity planning and detailed
scheduling; moving away from planning in Excel to
using APO; training processes; alternatives to APO
Training and Leadership - increased system use and
benets gained through documentation and training
tools, such as InfoPak and SAP Tutor; differences
between transactional training and business process
education; implementing training strategies for casual
users; availability of training materials; initial and
ongoing training (pre and post go live); ensuring
consistency across a global organisation
User acceptance and user interface - changing
a culture of non-acceptance of SAP technologies;
gaining user acceptance of the system; driving
higher usage levels; matching interfaces to individual
business processes and user needs to improve system
acceptance and effectiveness
The SOURCE OF INNOVATION for best practice
and performance improvement in the supply chain
management
The ANNUAL NETWORKING AND CASE STUDY
CONFERENCE AND EXHIBITION HELD IN
AUSTRALIA to embrace the aims and aspirations
of SAP supply chain professionals across Australasia
The forum forging the RIGHT STRATEGIES,
METHODOLOGIES AND TECHNOLOGIES to fuel
success
The main event DESIGNED BY PRACTITIONERS
FOR PRACTITIONERS in the quest for excellence
and outstanding results
A community meeting place that STIMULATES
DIALOGUE, NETWORKING AND KNOWLEDGE
SHARING like no other
The WARTS AND ALL CONFERENCE PROGRAM of
leading edge learning and war stories presented by
practitioners prepared to share their real life experiences
and discoveries
The INTERACTIVE EXHIBITION SHOWCASING BEST-
OF-BREED solutions, systems and technologies to
power performance, progress and practice
A VALUABLE MARKETPLACE OF ACTION AND
TRANSACTION sponsored and supported by market leaders
The FORWARD FOCUSED COMPASS showing
where SAP Supply Chain is heading. Helping you plan
and navigate your future course of action and initiatives
www.masteringsap.com www.masteringsap.com
Supply Chain Performance Management
Jessie Chimni - Vice President, Consulting Services, Bristlecone Americas (USA)
Balanced Training - Ensuring that Requirements for Business Process and Cultural Changes Get as Much Attention as
System Process Changes
Elmar Nel - Service Delivery Manager, BHP Billiton Nickel West
Using APO to Manage Global Supply and Demand Planning in Whirlpool
Kemal Cetin - Senior Manager - Global Information Systems - Global Application Development, Whirlpool
Corporation (USA)
Supplier Collaboration Using Inventory Collaboration Hub (ICH)
Jessie Chimni - Vice President, Consulting Services, Bristlecone Americas (USA)
Explore Organisational Culture and Technology Integration of an Organisation that has Fully Embraced the SAP Product
Ron Silvestri - Group Procurement Manager, Co-operative Bulk Handling Limited
Using APO to Plan for the Largest Exporter of Dairy Products in the World
Jerry Castellanos - Lead Domain Architect - Planning Solutions, Fonterra Co-operative Group Limited (NZ)
Driving Delivery Performance and Efciency Improvements Using Dynamic Alignment Principles
Alistair Lane - General Manager Global Logistics, Fonterra Co-operative Group Limited (NZ)
Wireless Barcoding in the Outback
Andrew Hunt - Supply Process Improvement Leader, BHP Billiton Base Metals Australia
An Oxymoron: User Friendly SAP Interfaces - Is It Even Possible? Whirlpool Thinks So!
Kemal Cetin - Senior Manager - Global Information Systems - Global Application Development, Whirlpool
Corporation (USA)
SAP Cartage Functionality - Unlocking Some of the Secrets
Tony Lister - Group Distribution Systems Manager, CSR Bricks & Roong
NIBCO Uses SAPs Visual Composer to Create Dashboards and Analytical Applications
Tim Ronan - Manager, SAP Center of Excellence, Portals/BI, NIBCO INC. (USA)
External Resource Management - Shared Information, Shared Benets
Jim Ferguson - Australia Pacic Regional Process Consultant - Purchase to Pay, Rio Tinto Business Systems Group
Simplifying the Material Master Maintenance Dilemma - a Unique Approach That Delivers a Practical Solution
Fred Timbrell - Technical Support Specialist, Business Systems Services, Worsley Alumina Pty Ltd
People Make the Difference
Darren Wedding - Director Supply Chain Oceania, Nestl Australia Limited
Really Utilising Procurement to Drive Savings Across the Business and SAPs SRM Solution to
Sustain These Gains
Jim Campbell - Regional Head of Procurement, Asia Pacific, British American Tobacco Australasia Ltd
Double, Double Toil and Trouble: Driving the Future of Supply Chain Management
G. Peter Dapiran - Senior Fellow, Freight & Logistics Group, The University of Melbourne
Special Guest Speaker: Human Achievement Through Managing Your Fears
Major Glenn Todhunter
How NIBCO Uses Business Warehouse (BW) to Enable a Closed Loop Inventory Optimisation Process
Tim Ronan - Manager, SAP Center of Excellence, Portals/BI, NIBCO INC. (USA)
PRACTITIONER TRACK PRESENTATIONS:
PARTNER AND VENDOR TRACK PRESENTATIONS:
The Benets and Practicalities of Integrating RFID with
SAP - Leveraging Our Global Client Experience for the
Australian Market
Richard Delgado - Supply Chain SAP Lead & Amrish
Bhatia - Senior Manager, Supply Chain Management,
Accenture Australia Ltd
Supply Chain Planning Excellence Using SAP
Craig Rawlings - Supply Chain Management Leader
- ANZ, IBM Global Business Services
And the Winner is: the Lowest Bidder
Bill Buchanan - Senior Supply Chain Consultant,
PLAUT Australia
Drive Your Company Towards Carbon Neutral with Sales
Order and Vendor Invoices Automation
Christophe DuMonet - Managing Director, Esker
Australia Pty Ltd
Maximising eProcurement and eSourcing ROI Using SAP
Through the Deployment of Best in Class Services and
Solutions
Carl Mitchell-Turner - Regional Vice President
Australasia & Morris Reid - Regional Technology
Director, Quadrem International
Inventory Visibility, Time and Distance - Closing the Gaps
with Real-Time Data Integration
Mark Delzoppo - Managing Director, DSI Asia Pacic
Whats New in SCM? TMS Transport Management
John Payne - Product Manager & Partner, Consulting
Principles Pty Ltd
Think Before You Act Its Not Always about Technology
Mohan Raskutti & Paul Sipos - Service Line Leads
- Supply Chain Management, Oxygen Business
Solutions
CASE STUDIES AND LEARNINGS FROM
KEYNOTE PRESENTATIONS:
SAP PRESENTATIONS:
From Shop Floor to Top Floor - Connecting the Shop Floor and the Enterprise Using SAP xApp Manufacturing
Integration and Intelligence (SAP xMII)
Silvio Sella - Solution Architect - SCM, SAP Australia Pty Ltd
From S&OP to Lean Production - the Latest Solutions from SAP to Improve Supply Chain Planning and Scheduling
Paul Swain - Supply Chain Management Solution Architect, SAP Australia Pty Ltd
OPTIMISE YOUR PROCESSES AND EXTRACT VALUE FROM YOUR SYSTEM INVESTMENT OPTIMISE YOUR PROCESSES AND EXTRACT VALUE FROM YOUR SYSTEM INVESTMENT
Registration/Arrival Tea/Exhibition Viewing
Chairperson Welcome
Without a doubt the mastering of an organisations supply chains is a
key to shareholder value. Supply Chain Management (SCM) connects
the end-user with the procurement end of the chain. Maintaining supply
chain leadership necessitates effective strategy that incorporates
an appreciation of future forces. The presentation will discuss the
key issues that will shape the supply chain of the future including
demographic, sustainability and technological factors.
Connecting SCM to value
The impact of failure to integrate the supply chain
Issues shaping the future supply chain
G Peter Dapiran - Senior Fellow, Freight & Logistics Group,
The University of Melbourne
Opening Keynote Address: Double, Double Toil and Trouble:
Driving the Future of Supply Chain Management
8.00 - 8.45
8.45 - 9.00
9.00 - 10.00
Peter is a Senior Fellow, Freight and Logistics Group,
Department of Civil and Environmental Engineering, The
University of Melbourne. He is an experienced lecturer and
speaker and has conducted executive management seminars in
North America, Europe and Asia. He has been a Visiting Scholar
and Professor at numerous overseas institutions including
Michigan State University, the University of Tennessee, Cranfield
University, the University of Westminster and the Bordeaux
Business School, France. Peter brings a highly practical
perspective to teaching programs and presentations, gained
from his extensive experience managing a range of domestic
and international logistics functions at senior levels prior to
joining Academia. Peters current areas of research interest are
the healthcare supply chain and sustainable supply chains. His
research findings have been presented at international scholarly
and practitioner conferences, and published in numerous
international scholarly journals. He is on the international
editorial advisory boards of the International Journal of
Logistics and Supply Chain Forum: an International Journal.
As an active committee member of professional associations
he helps advance the professional role of practising logisticians.
In his spare time he is a photographer and dog obedience
instructor.
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SUNDAY EVENING JUMPSTART
On Sunday 16th September from 18:00 - 20:00, a New Processes and Technologies
in SAP Supply Management JumpStart session will be hosted by SAP and Eventful
Management. The free 90 minute session will be a chance for you to kick start your learning
and gain more insight into Contracts Management, SRM and new RFID technology. Following
the JumpStart, we would love you to join Accenture and ourselves for a complimentary
networking drinks session in the lobby bar.
Contracts & Contractor Managements
Bidding and getting the contractors on board - evaluating before you start:
SRM 2007 - what functionality exists?
Fully integrated Supplier Collaboration and SRM
Enhanced bidding functionality with Contract Management
Ronan Murray - SRM Consultant, SAP Australia Pty Ltd
Managing Contracts Once You Have Awarded Them
Everyone is aware of the purchasing functionality within SRM but there is a whole other side
to it that deals with managing disputes. Auditing & compliance, documentation, capacity
planning and critical parts planning. How much do you know about SAPs Records and Case
Management and Document Management?
Carl McGowan - Service Line Leader - PLM, Oxygen Business Solutions
SRM-MDM Catalogue Implementation Experiences
Within the SRM Catalogue data management space, SAP has moved
from Requisite Technology to CCM (Catalogue Content Management)
and now finally to Master Data Management (MDM). Tim provides an
overview of the SRM-MDM catalogue functionality; will discuss the
integration points to both SAP R/3 and SRM and share tips and tricks
around the solution.
Tim Woods - Senior SRM Consultant, Professional Services,
SAP Australia
RFID Case Study
Wally Kleidon will briefly run through some unique technology being
developed at BHP Billiton Mitsubishi Alliance (BMA). As of yet, the
RFID solution is not fully operational - but the solution will assist BMA
in achieving innovative warehouse stock control and automation with
limited manning. They identified that by utilising RFID technology
they will be able to automate the issuing of materials to maintenance
work orders, improve inventory availability and achieve accurate stock
holdings. Their journey is almost complete.
Wally Kleidon - GSAP MM Business Support Coordinator
Technical & Strategy, BHP Billiton Limited
This will be an invaluable opportunity to meet and network with
many of your peers in a relaxing environment. If youd like to
register for this session, please indicate so on the registration form.
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See how NIBCO, a small-to-medium size business, is maximising its
current investment in SAP BW tools and infrastructure in an unusual
way to benefit its inventory management environment. Find out
how NIBCO leveraged BW and analytics on the front-end to extract
operational data from SAP R/3 Enterprise, analyse it, and produce
new inventory targets to substantially reduce costs.
You will hear the inventory challenges of a 100-year old
manufacturing company
Our transition to a demand-pull environment
Scope, deliverables and challenges of our BW project
BW functionality and key features (from an end-user and less
technical perspective)
Specific and strategic business benefits (requested new
enhancements can be included)
Tim Ronan - Manager, SAP Center of Excellence, Portals/BI,
NIBCO INC. (USA)
SAP release: R/3 4.7 Enterprise
Original go live date: December 1997
Keynote Address: How NIBCO uses Business Warehouse (BW) to
Enable a Closed Loop Inventory Optimisation Process
10.00 - 11.00
Tim Ronan has worked for NIBCO INC., headquartered in
Elkhart, Indiana USA for 17 years. NIBCO INC. is a worldwide
leader in flow control products and solutions. During his tenure,
Tim has been a Customer Service Representative, a Customer
Service Manager, a member of the core SAP R/3 implementation
team, the Sales and Marketing Team Lead for the SAP Center
of Excellence and a Senior Consultant for the SAP Center
of Excellence. Tims current position is the Manager, Portals
and BI, SAP Center of Excellence, a role that focuses on the
use of SAP Business Intelligence and SAP Enterprise Portal
technologies to empower business associates to improve
operations. Several projects that Tim is proud to have been
involved with include the SAP integration of NIBCO Sp. z o.o.,
a NIBCO-owned company in Lodz, Poland, and eNIBCO, a suite
of e-commerce tools that are leading edge in the US-based
flow control industry. When he isnt working, Tim is busy with
his family (two children keep him on the run) and his study of
Taekwondo.
External Resource Management - Shared Information, Shared
Benets
Rio Tinto has developed and implemented an External Resource
Management (ERM) solution that enables contractors and Rio Tinto
contractor managers to work together with shared information. A
seamless and visible process through to the final payment has
been created by allowing contractors to directly enter details of
work performed through a web based tool. The solution uses a
combination of Enterprise Portal, SAP workflows and SAP services
procurement capability. The result is faster payments, richer data to
assess contractor performance and real time reporting. A transition
approach was developed to introduce the ERM functionality globally
to vendors, contract managers, plant maintenance supervisors and
accounts payable personnel. This presentation will highlight the
challenges encountered to develop, integrate and implement the
solution.
Jim Ferguson - Australia Pacific Regional Process Consultant -
Purchase to Pay, Rio Tinto Business Systems Group
SAP release: ERP 2005, Netweaver 2004s
Original go live date: June 1997
11.30 - 12.20
An Oxymoron: User Friendly SAP Interfaces - Is It Even
Possible? Whirlpool Thinks So!
SAP interfaces have always drawn significant criticism for lack of user
friendliness. Whirlpool actually used a few SAP capabilities to improve
the usability of the SAP capabilities. This presentation will talk about
some specific examples within the supply chain area.
Challenges with SAP interfaces and the Whirlpool approach
Case study xMII - simplify interaction at the shop floor level
Case study SAP Visual Composer - improve visibility for warehousing
and transportation processes
Case study SAP BW - S&OP dashboard to enable single version of
truth in supply chain operations
What are other opportunities/capabilities available? Our future plans/
roadmap
Kemal Cetin - Senior Manager - Global Information Systems -
Global Application Development, Whirlpool Corporation (USA)
SAP release: R/3 4.7 Enterprise
Original go live date: June 1999
The Benets and Practicalities of Integrating RFID with SAP
- Leveraging Our Global Client Experience for the Australian
Market
RFID is one of those emerging supply chain technologies that
has been around for some time now but has seen slower than
expected adoption. RFID facilitates organisations to track and
trace their product and inventory. This enables them to create a
wealth of information which mature, high performing organisations
utilise effectively to drive business decisions. In order to do this,
these organisations tend to capture and integrate this data with
their backend applications and business intelligence systems. The
presentation looks at how global companies have embarked upon
this exercise and shares the learnings as well as outlines the benefits
that can be achieved. We also share the future of RFID and its shape
and form as we see it unfolding for the Australian market, sharing
insights from the work on the ground with some of our clients in the
local market.
What is the RFID opportunity?
How some companies are extracting improved value by attempting
to integrate RFID into their existing IT landscape
What are the challenges faced in this attempt?
What can organisations in Australia learn from these global
companies?
What does the RFID opportunity look like for the Australian market?
Richard Delgado - Supply Chain SAP Lead & Amrish Bhatia
- Senior Manager, Supply Chain Management, Accenture
Australia Ltd
TRACK A TRACK B TRACK C
Morning Tea & Exhibition Viewing 11.00 - 11.30
OPTIMISE YOUR PROCESSES AND EXTRACT VALUE FROM YOUR SYSTEM INVESTMENT OPTIMISE YOUR PROCESSES AND EXTRACT VALUE FROM YOUR SYSTEM INVESTMENT
TRACK A TRACK B TRACK C
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www.masteringsap.com www.masteringsap.com
SAP Cartage Functionality - Unlocking Some of the Secrets
SAP assisted CSR in creating a cartage payment function that
allowed for different business requirements including unit and weight
based options. Freight payments can be calculated automatically
and interfaced with the accounts payable area to create tax invoices
for vendors - ensuring prompt, consistent and correct payments are
made with little human involvement.
Why use SAP Cartage functionality?
What are the benefits for vendors who are also customers?
Ability to continue previous system requirements as well as
incorporating business improvements and savings
How the SAP system can formulate a cartage solution for just about
any business
Tony Lister - Group Distribution Systems Manager, CSR Bricks
& Roofing.
SAP release: ECC5
Original go live date: April 2001
Simplifying the Material Master Maintenance Dilemma - a
Unique Approach That Delivers a Practical Solution
Material Master Management in SAP is a complex set of screens that
requires specific information to be correctly entered. However there is no
delivered solution from SAP that brings together all of the components of
the process and covers a simple practical approach for the initial request,
collection of information, its approval from various stakeholder groups,
actioning the request and notification of follow-on requirements for Plant
Maintenance Master Data. Worsley have implemented a developed
solution that addresses all of the above issues, and allows focus on ease
of use while delivering a practical solution.
Why a solution - problems and affects
The process - steps and results
Solution - high level features
Screen walking and explanations
Results and outcomes
Fred Timbrell - Technical Support Specialist, Business Systems
Services, Worsley Alumina Pty Ltd
SAP release: R/3 4.6C
Original go live date: January 1998
Supply Chain Planning Excellence using SAP
Sales and Operations Planning (S&OP) is becoming a necessity for
successful supply chain execution. With globalisation of sourcing
and manufacturing, shifting resources, facilities and inventories
across the world, more and more companies are relying on effective
supply chain planning to truly synchronise supply, based upon actual
and forecasted demand. Keys to success include understanding
and making effective use of your SAP capabilities, an integrated
and formal S&OP process from sales and marketing to the supply
organisation, and working out where to start. This presentation will
explore a number of case studies and address:
Common concerns in implementing S&OP
Transformation to S&OP excellence
Understanding your technology capabilities
Craig Rawlings - Supply Chain Management Leader - ANZ, IBM
Global Business Services
12.25 - 13.15
Lunch & Exhibition Viewing 13.15 - 14.15
Using APO to Plan for the Largest Exporter of Dairy Products
in the World
14.15 - 15.05
People Make the Difference
Most leaders contemplating change know that people matter. It is all
too tempting, however, to dwell on the plans and processes, which
dont talk back and dont respond emotionally, rather than face up to
the more difficult and more critical human issues. But mastering the
soft side of change management neednt be a mystery
Jones, Aguirre & Calderone, 2005
Nestl Australia implemented the Nestl version of SAP (called
GLOBE) with a big bang style launch in January 2006. In the years
leading up to this implementation, Nestl followed its own standard
methodology of implementation which detailed the processes,
resources and timelines to be followed. What was clear from the
start was that it was the people that would make the difference in
whether this implementation would be a success. This presentation
will seek to provide a practical overview of the lessons learned in the
implementation of SAP at Nestl with regards to:
Leadership, education and inclusive planning
The guiding principles that were applied
How we have sought to sustain the momentum post Go-Live
Darren Wedding - Director Supply Chain Oceania, Nestl
Australia Limited
SAP release: R/3 4.7 Enterprise
Original go live date: January 2006
And the Winner is: the Lowest Bidder
Take a close look at how to use SAPs Supplier Relationship
Management (SRM) module to determine who the winner is, ensuring
at the same time that you get the best deal. Would you like to be a
winner too, making sure that your purchasing contracts work most
efficiently for your organisation and provide the greatest value?
SRMs strategic sourcing capability enables you to:
Achieve better prices through competitive bidding
Eliminate tedious request-for-quotation cycles
Increase efficiency through procurement automation
Negotiate favourable purchasing agreements
Optimise your supply base
Join Bill Buchanan from PLAUT Australia for a live live auction and
discover the benefits to be gained from further automation of your
procurement processes. Feel the excitement of a live auction, control
the bidding war and make sure you are a winner too!
Bill Buchanan - Senior Supply Chain Consultant, PLAUT
Australia
With a global supply chain that encompasses suppliers, customers,
and consumers in 140 countries and with the need to manage the
largest dairy ingredients operation in the world, Fonterra relies heavily
on its S&OP processes and tools to plan effectively. This presentation
looks at the processes and SAP tools used to support S&OP for this
large and complex operation.
Demand planning and management
Supply and demand balancing
Operations planning
The role of Business Information Warehouse (SAP BW)
Jerry Castellanos - Lead Domain Architect - Planning Solutions,
Fonterra Co-operative Group Limited (NZ)
SAP release: ECC6
Originally go live date: July 2004
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Special Guest Speaker: Human Achievement Through Managing
Your Fear
16.40 - 17.40
Afternoon Tea & Exhibition Viewing 16.00 - 16.40
On September 22 1995, Major Glenn Todhunter found himself trapped in
the wreckage of his aircraft. He almost died, and required several days
on life support. Both of his legs were amputated. Seventeen months
after Glenns accident he was flying again. He is credited as being the
first and only disabled pilot to have served in the history of the Australian
Defence Force.
Glenn speaks about the human side of his journey, and touches on
managing fear, human achievement and living a life you adore. Recently
featured on the Australian Story, Glenns powerful presentation style is
inspirational, his lessons learnt are ones you wont want to miss!
Major Glenn Todhunter
Networking Cocktail Party Sponsored by 17.45 - 19.45
Supply Chain Performance Management
All manufacturing/distribution companies are interested in Supply Chain
Performance Management (SCPM). However, each has developed a set of
applications (ranging from Excel to custom data warehouses) to achieve
their objectives. The maturity of the current SCPM application space is
reflective of the MRP II/ ERP space of the 80s - most of the applications
were home grown and were in silos. This session will focus on a new
generation of analytical applications (xSCMP - Supply Chain Performance
Management) addressing the integrated supply chain; from Demand
Management through supplier performance.
The As Is versus To Be state of Supply Chain Performance
management
How to align strategy, tactical and operational metrics
Manage, measure, and monitor their end-to-end supply chain
performance
Perform impact analysis to understand impact of supply chain metrics
on each other
Determine root cause analysis to understand the performance issues
a. What impacted the fulfilment levels? Was it supplier performance,
forecast accuracy?
b. What is the trend?
c. Which independent variable is impacting the customer satisfaction
more?
Jessie Chimni - Vice President, Consulting Services, Bristlecone
Americas (USA)
From Shop Floor to Top Floor - Connecting the Shop
Floor and the Enterprise Using SAP xApp Manufacturing
Integration and Intelligence (SAP xMII)
The SAP

xApp Manufacturing Integration and Intelligence


(SAP xMII) composite application helps manufacturers become
more adaptive by connecting your mySAP ERP solution to the
plant floor in real time and delivering actionable intelligence to the
enterprise. SAP xMII enables an organisation to rapidly integrate
the SAP ERP solution with other manufacturing software, such as
Manufacturing-Execution Systems (MES), Shop-Floor Automation
(SFA) applications, and legacy solutions. In addition, through the
use of powerful manufacturing dashboards, and a real-time analytics
engine, SAP xMII provides a window to the shop-floor for the
visualisation of plant floor systems, monitoring key production KPIs,
and allowing corrective action to be taken.
SAPs adaptive manufacturing strategy - where are we now
SAP xMII - an overview
Examples of how SAP xMII can be deployed
Customer case studies/benefits realised
Silvio Sella - Solution Architect - SCM, SAP Australia Pty Ltd
Think Before You Act Its Not Always about Technology
Supply chain technology investment is not the same thing as fixing
supply chain problems! This presentation will uncover real life SCM
project experience and will build on a number of case studies to
provide a simple process to follow to address the supply chain
technology issue - NOT on its own!
Before you start - your individual supply chain issues are usually
symptoms of a larger malaise!
Broader supply chain considerations usually involve the THINKING
CUSTOMER, then collaboration with customers, suppliers and within
your own organisation!
Building a common understanding within your organisation of an
effective supply chain model
Enabling the effective functioning of your collaborative model and
processes with SAP SCM
Integrating your supply chain with services and contract management
requirements and on-line partner collaboration
Continuous improvement - measurement is the key; so you need an
effective ERP and reporting backbone to really get business benefits
out of SAP SCM
Deployment 101 - setting up the supply chain project so it works!
Gotchas - all the tips and tricks weve learnt through doing it before
with real life customer examples
Mohan Raskutti & Paul Sipos - Service Line Leads - Supply
Chain Management, Oxygen Business Solutions
15.10 - 16.00
TRACK A TRACK B TRACK C
OPTIMISE YOUR PROCESSES AND EXTRACT VALUE FROM YOUR SYSTEM INVESTMENT OPTIMISE YOUR PROCESSES AND EXTRACT VALUE FROM YOUR SYSTEM INVESTMENT
Arrival Tea & Exhibition Viewing 8.00 - 9.00
Morning Tea & Exhibition Viewing 9.50 - 10.30
Using APO to Manage Global Supply and Demand Planning
in Whirlpool
Whirlpool has implemented SAP APO Demand Planning (DP),
Supply Network Planning (SNP) and Production Planning/Detailed
Scheduling (PP/DS) to manage the supply and demand planning
processes in our European, Latin American and Asian operations.
This presentation aims to talk about our experience during the last
four years with SAP APO as well as our future targets.
Timeline of APO implementations and our current planning
landscape
Three year journey in Europe to implement, improve and stabilise
the APO capabilities - what did we gain?
How did we leverage the solution and expertise in Europe to
implement APO in Asia?
The experience in LAR - how did a global team implemented SNP
to cut inventories?
What are the future goals and challenges to optimise our APO
investment/landscape?
Kemal Cetin - Senior Manager - Global Information Systems -
Global Application Development, Whirlpool Corporation (USA)
SAP release: R/3 4.7 Enterprise
Original go live date: June 1999
Explore Organisational Culture and Technology Integration of
an Organisation That has Fully Embraced the SAP Product
Explore the process of training and development in migrating from
SAP R3 to ECC5. Outline the tools and techniques put in place to
transform an organisation of approximately 900 full time employees
into overnight practitioners of this new version and features. Explore
the significance of customer service and the reliance on staff
development and training to ensure service levels are maintained
and in some cases, surpassed. Explore the relationship between
business processes and training and providing staff with access to
transaction that support these processes.
Ron Silvestri - Group Procurement Manager, Co-operative Bulk
Handling Limited
SAP release: ECC5
Original go live date: August 1998
Whats New in SCM? TMS Transport Management
Learn about the new offerings within Supply Chain Management
(SCM) 5.0 and see how the new SAP TM solution will close the gap
that the ERP TPVS never managed to close.
The greater global focus by SAP in SCM
Drill down and understand new functionality that is available, such
as freight costing and billing and contract management, and how it
compares to the old
Discover how other product components such as EM (Event
Management), AII (Auto ID Infrastructure) and eWMS (Extended
Warehouse Management) fit into the SCM suite
John Payne - Product Manager & Partner, Consulting
Principles Pty Ltd
9.00 - 9.50
TRACK A TRACK B TRACK C
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NIBCO Uses SAPs Visual Composer to Create Dashboards
and Analytical Applications
See how NIBCO, a small-to-medium size business, uses SAP
NetWeaver 2004s and Visual Composer (VC) to deliver easy to use
analytical applications. Dashboards based on NetWeaver 2004s BI
display data that business users can quickly assess and act upon.
Analytical applications combine BI and R/3 data sources to improve
business operations. The VC modelling environment also allows a
business analyst to build solutions that once required a developers
expertise.
Learn the system requirements for using Visual Composer
Hear the lessons learned from our use of the tool
Learn the roles and responsibilities associated with the tool
See a demo of the applications designed and deployed by NIBCO
Hear the business benefits gained from our use of these tools
Tim Ronan - Manager, SAP Center of Excellence, Portals/BI,
NIBCO INC. (USA)
SAP release: R/3 4.7 Enterprise
Original go live date: December 1997
From S&OP to Lean Production - the Latest Solutions from
SAP to Improve Supply Chain Planning and Scheduling
Sales and Operations Planning (S&OP) is a fundamental part of
supply chain planning and can have a significant impact on key
supply chain performance metrics. With xSOP, SAP has a new
solution that builds on existing capabilities and addresses core
business challenges such as:
How do I manage a consistent and consolidated view of S&OP
plans across various data sources?
How do I increase the efficiency of carrying out the S&OP process
across my organisation and reduce the planning cycle?
How do I decide which version of my S&OP plan best meets my
businesses objectives?
xLPO is a closed-loop lean manufacturing solution that can be deployed
at both a single plant level or scaled across the entire enterprise.
Rapid deployment of lean planning, coordination and execution on the
plant floor and scaling to lean manufacturing across multiple plants
Enables end-to-end lean implementations across enterprise supply,
demand, and customer processes
Simple but powerful software based lean manufacturing solution
that standardises, integrates, and enables a scalable approach to
production levelling, demand and supply synchronisation
Paul Swain - Supply Chain Management Solution Architect,
SAP Australia Pty Ltd
Maximising eProcurement and eSourcing ROI Using SAP
Through the Deployment of Best in Class Services and
Solutions
Leverage your assets and knowledge base to reduce the costs within
your upstream supply-chain. Ensure you maximise the full capabilities
of SAP by successfully automating the source to settle process from
the frontline procurement officer to your supplier base.
Proven SRM Solutions. Successfully automating the source to settle
process
Hot buttons (we know your pain), how do you get from faxing
orders to 100% automated?
Prioritise your goals, capabilities and resources into a defined
roadmap
Case study
Carl Mitchell-Turner - Regional Vice President Australasia
& Morris Reid - Regional Technology Director, Quadrem
International
10.30 - 11.20
Supplier Collaboration Using Inventory Collaboration Hub
(ICH)
Customers have been collaborating with suppliers since the dawn of
commerce. Todays need for collaboration is more extenuated due
to the complexity of supply chains, volume of transactions and the
pressures to reduce inventory while increasing performance.
Evolution and benefits of supplier collaboration - for manufacturers
and suppliers
ICH
- Overview of ICH functionality
- How does ICH form part of the supplier collaboration strategy?
- How do manufacturers and suppliers connect?
Implementation of ICH in different environments
- Integrated with R/3
- Stand alone (integrated with legacy back-end)
Implementation challenges
- Reporting - how is this managed?
- Integration
- Supplier on-boarding
- How is security managed between organisation and vendor?
- How can the vendor experience be simple?
Jessie Chimni - Vice President, Consulting Services,
Bristlecone Americas (USA)
Balanced Training - Ensuring that Requirements for Business
Process and Cultural Changes Get as Much Attention as
System Process Changes
A crucial measure of the success of system implementation, change
or upgrade is the extent to which users are fully able to utilise the
enhanced capabilities after the roll-out. More often than not system
changes go hand in hand with changes in business process and
desired cultural or behavioural changes which are often not covered
in systems training. This presentation looks at the journey and the
challenges of achieving a fully balanced approach to ensure all three
areas namely system utilisation, approved and productive business
processes and supporting behaviours are cultivated through targeted
training.
Elmar Nel - Service Delivery Manager, BHP Billiton Nickel West
SAP release: ECC6
Original go live date: July 1998
Drive Your Company Towards Carbon Neutral with Sales
Order and Vendor Invoices Automation
Did you know that deforestation is responsible for 18.2% of
greenhouse gas emissions? Did you know that by volume, 50% of
the rubbish thrown into landfill is paper? With most Sales Orders and
Vendor Invoices generated electronically by ERP systems it is ironical
that most companies print these documents BEFORE processing
them. The simple printing activity not only significantly increases the
cost per transaction but also drive up the emissions of CO2. This
presentation will showcase the Esker solution for SO & VI automation
through the case study of Whirlpool (US success story) and explain
how you too can drive YOUR company towards carbon neutral with
these solutions.
Christophe DuMonet - Managing Director, Esker Australia
Pty Ltd
11.25 - 12.15
TRACK A TRACK B TRACK C
Lunch & Exhibition Viewing 12.15 - 13.00
Driving Delivery Performance and Efciency Improvements
Using Dynamic Alignment Principles
A lean supply chain model assumes stable demand and supply
signals, allowing the supply chain to respond in a planned and cost
effective manner. However, both external constraints (e.g. changing
market conditions) and internal constraints (e.g. rapid growth and
market share aspirations) will impact the customer experience,
adding significant rework and additional costs. This presentation
looks at the journey Fonterra has undertaken since it reviewed its
supply chain model and deployed SAP in 2004.
The implementation of a lean supply chain model
The external and internal factors that are impacting our customer
experience and supply chain efficiencies
The use of event management functionality to improve performance
The application of the Dynamic Alignment model to improve the
agility of Fonterras Supply Chain
Alistair Lane - General Manager Global Logistics, Fonterra
Co-operative Group Limited (NZ)
SAP release: ECC6
Original go live date: July 2004
Wireless Barcoding in the Outback
BHP Billiton, Olympic Dam, South Australia was identified as a pilot
site for implementing the Global RF Barcoding solution within the
SAP environment. The solution allows for common SAP processes
to be performed using mobile devices within the warehouse
environment and across external laydown yards. It also provides
standard format for barcoding and enables Advance Shipping
Notices to be utilised when receipting.
The problem: no global standard format across BHPB for
barcoding technology
The process: identify common processes for scanners
The implementation: hardware, software, infrastructure and training
The solution: go live and pushback
The future: where are we headed now? Bed down the current
technology, enhance where required and assist other assets in
adopting the standardised solution
Andrew Hunt - Supply Process Improvement Leader, BHP
Billiton Base Metals Australia
SAP release: R/3 4.6C
Original go live date: April 2000
Inventory Visibility, Time and Distance - Closing the Gaps
with Real-Time Data Integration
Every manufacturing and/or distribution business will recognise
the difficulties associated with achieving accurate and timely
management of inventory through the supply chain. By looking
at how DSI clients are using dcLINK with SAP, this presentation
explores how real-time data integration can drive supply chain
efficiency.
Reduce risks by driving work processes with real-time data
Examples - SAP users applying dcLINK to their businesses to
reduce costs and improve inventory visibility and accuracy
1. Case study 1 - Textile clothing and footwear
2. Case study 2 - Fast moving consumer goods
Technologies and deployment options - barcodes, RFID; in-house
& 3PL; manufacturing & warehouse; local & global deployment
Achieving a 12 month return on investment
Mark Delzoppo, Managing Director, DSI Asia Pacific
13.00 - 13.50
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OPTIMISE YOUR PROCESSES AND EXTRACT VALUE FROM YOUR SYSTEM INVESTMENT OPTIMISE YOUR PROCESSES AND EXTRACT VALUE FROM YOUR SYSTEM INVESTMENT
Closing Keynote: Really Utilising Procurement to Drive Savings
Across the Business and SAPs SRM Solution to Sustain these
Gains
13.55 - 14.55
Now to make any savings sustainable and be able to manage
effectively you need an IT solution and thats where SAPs SRM
comes into play. The IT gurus see the solution as King. Reality is
that it doesnt save you anything at all as it cant do deals. However
a deal is not worth the paper its written on unless you actually
buy something. If you configure SRM correctly it can help ensure
compliance to the deals your Procurement team have negotiated.
Jim Campbell - Regional Head of Procurement, Asia Pacific,
British American Tobacco Australasia Ltd
SAP release: R/3 4.7 Enterprise
Original go live date: June 1998
Jim is responsible for the Procurement of all Direct Materials
and Indirect Goods & Services and is a member of BATs
Global Procurement Leadership Team. Originally joining BAT
as a Research Chemist in BATs Southampton, England, Group
Research Centre, Jim made a small career change in the 90s
when he moved from Research to Global Operations. In his
career at BAT Jim has held a number of posts, the most recent
before current being Head of Supply Chain for BAT Australia.
Very much a supporter of strategic rather than tactical
Procurement, Jim is well known for his views on what he
calls enlightened Procurement. The simplest thing in the
world for Procurement people to do is a Dutch auction which
squeezes the pips out of the supply base. When the supplier
cant give any more they just move onto the next one. With
important manufacturing materials the future is about creating
a sustainable supply base which consistently delivers the
lowest total acquisition cost to a business and adds true
value. Easy to say, harder to deliver.
The Procurement of Indirect Goods and Services is new
extension to the traditional Procurement teams responsibility.
With it comes the requirement for new skills, tools and a
different approach to that traditionally used on manufacturing
materials.
In the last 4 years we have put Indirect Procurement into all our
markets globally, including the Asia Pacific region - and have
additionally gone live with SRM in each. The Indirects program has
delivered savings in the hundreds of millions since it started. The
challenge now is how do we save more in the future and make it
sustainable?
Many people outside procurement see procurement simply as the
buy part of the plan-buy-make-move-deliver concept. But Indirect
procurement is an area where spend covers the whole business and
not just supply chain. The challenge comes when you report up an
operations line to get operations management to see the value you
might add to another function - e.g. Marketing - the image has to be
right.
Convincing a business that employing a number of relatively
expensive procurement specialists will save them lots of money
can be a challenge. How many businesses say that they have
Procurement but in reality the stakeholder engages the supplier
and sets up the deal and only invites Procurement in at the last
moment to negotiate the deal - what chance have you got in these
circumstances to negotiate a great deal? Its all about stakeholder
engagement up-front and getting a seat at the right table.
Procurement needs to be involved at the beginning in the business
planning cycle.
Conference Close 15.00
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NETWORKING
Mastering Supply Chain Management with SAP 2007 is the meeting
place for SAP supply chain management decision makers, experts, and
solution providers eager to share common challenges, experiences and
success stories. Like-minded managers and professionals with one thing
in common: making the most of out of your SAP system for the good of the
team, the organisation, customers and community. There is much interaction
and exchange:
Pre-conference drinks on Sunday sponsored by Accenture - break the ice
and get the show on the road. To get a feel of the event, the people and what
youre in for. To rub shoulders with fellow delegates, experts and speakers.
Networking Cocktail Party on Monday evening where the ideas, food and
fun flow. Where you meet and share. Where you catch up with familiar faces.
Where new friendships and alliances are formed.
Connecting at lunches and teas all served on site alongside the exhibition
for maximum contact and close proximity to what counts: the solutions, tools
and services you can discover, debate and decide.
Complimentary meeting rooms are popular meeting
points for getting the right people together and doing
business. They are available to you to have meetings with
your team, solutions providers, customers or consultants.
Speakers Corner, a place to gather round and pick
the brains of the experts. Discuss your challenges. Ask
the difficult questions. Hear first hand what the speakers
think. Enjoy the interchange in casual conversation.
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DAY 3 FORUM
MASTERING SUPPLY CHAIN
ANALYTICS
This forum is aimed at those who are responsible for delivering Supply
Chain Analytics within their organisations. You will hear from your industry
peers, SAP and leading consultants; techniques and approaches to
streamlining Supply Chain Analytics within the organisation to make data a
strategic asset that can deliver a competitive advantage.
Creating the capability to analyse what is happening in your supply chain
is critical for success. Many companies who are at the beginning of
their journey have only ad hoc initiatives that are creating unnecessary
complexity. Whats needed is a guiding framework to navigate how they
should develop their Supply Chain Analytics initiatives.
WHAT YOU WILL GAIN FROM ATTENDING THE FORUM
By participating you will gain an appreciation of the approaches that your
industry peers have taken, how they got started and how they are managing
Supply Chain Analytics. Gain an understanding of what should be reported,
what can be reported and what has been reported.
Drive more out of what you have
Opportunity to interact with SAP professionals in an intimate environment
Share, exchange and brainstorm ideas together
Bring your own issues to the forum
Take away answers and a plan of action based on what you hear is
possible!
The topics that will be covered in the forum:
Best Practice in Supply Chain Analytics
SAPs Business Intelligence Content development and use for SRM
Whirlpools S&OP (Sales & Operations Planning) Dashboard: A
Framework for Building Successful Reporting Solutions & Analytical
Applications
Tools for enabling Supply Chain Analytics
SAPS VISION FOR SUPPLY CHAIN ANALYTICS
SAPs Supply Chain Analytics enables the performance analysis of supply
chain business processes. Key performance indicators (KPIs) can be
defined, selected and closely monitored. Pre-configured business content
in form of ready-available KPIs and extractors are available for supply chain
management and supplier relationship management. Many of these KPIs
are based on the Supply Chain Operations Reference (SCOR) model.
SAPs vision is to enable supply professionals to deliver
sustained value to their stakeholders, through providing
applications and thought leadership that integrate all
steps in the supply cycle. A key component of this
vision is the provision of World Class analytics to help
optimise all elements of the supply chain. In particular,
this forum will focus on the SRM (Supplier Relationship
Management) and SCM (Supply Chain Management)
aspects of Supply Chain Analytics.
Key points include:
How can we effectively utilise SAPs Business
Content in SRM to speed up the implementation of
analytics
What analytical tools and processes are necessary
to generate intelligence from your supplier
interactions to support contract management and
better sourcing decisions?
What does a typical roadmap and action plan for
Supply Chain Analytics look like?
The forum will be focused on action planning and
getting started in this area and providing insights
and case studies from leading companies that have
been able to build the business case and gain buy-in
to implement these initiatives. The forum will provide
opportunities for peer group discussion and gaining
practical insights on how others are developing this
capability.
Facilitator:
Geoff Armstrong
BI & Analytics Practice Manager, PLAUT Australia

Presenters:
Larry Clopp
Supply Chain Specialist, PLAUT Australia
Christoph Siebold
Consultant - Netweaver, SAP Australia Pty Ltd
Kemal Cetin
Senior Manager - Global Information Systems -
Global Application Development, Whirlpool
Corporation (USA)
OPTIMISE YOUR PROCESSES AND EXTRACT VALUE FROM YOUR SYSTEM INVESTMENT OPTIMISE YOUR PROCESSES AND EXTRACT VALUE FROM YOUR SYSTEM INVESTMENT
PLEASE NOTE: THIS FORUM IS OPTIONAL
AND SEPARATELY BOOKABLE.
Accenture: Delivering High Performance with SAP. With the largest group of SAP professionals globally and a
30-year partnership with SAP, Accenture delivers approximately 1000 SAP projects for the worlds leading companies
and government organisations. These projects range from straightforward technical implementations to enterprise wide
transformational change initiatives. Accenture is the only SAP partner to operate a dedicated SAP NetWeaver Innovation
Centre at SAPs headquarters in Germany.
PREMIER PARTNER:
MASTERING SUPPLY CHAIN MANAGEMENT
WITH SAP 2007 PARTNERS
PARTNERS:
IBM Australia is a leading supplier of information technology hardware, software and services; business consulting
services; business transformation outsourcing; and IT financing in Australia. Our focus is on helping our customers of all
sizes to succeed through innovation.
www.masteringsap.com www.masteringsap.com
R
PROUDLY SUPPORTED BY:
With SAP product and solution specialists either attending or presenting at Mastering Supply Chain Management 2007
this is a unique opportunity to visit the SAP demonstration area and speak to SAP Supply Chain experts. See and hear first
hand how Supply Chain software can help your organisation transform a linear supply chain into an adaptive supply chain
network, and intelligently adapt to changing market conditions, while proactively responding to shorter, less predictable
life cycles.
www.accenture.com/sap
INSIGHTS,
INSPIRATION &
INNOVATION
INSIGHTS
Insightful learning, ideas and know how are at the heart
of Mastering Supply Chain Management with SAP.
Conference content is developed under the experienced
eye and valuable input of an Advisory Committee,
convened by Eventful Management with these imperatives:
Committee members - seasoned practitioners and
professionals selected for their area of specialty and
experience
Qualifications - insights and knowledge of specialists
who know whos who, whats happening, whats working
and whats not
Feedback - the collective wisdom of the committee
is amplified by insights from industry focus groups
undertaken by Eventful Management across Australasia
Evaluations - insights from the comments and
evaluations sought from every Mastering Supply Chain
Management with SAP participant
Through this thorough and dedicated process, delegates
are assured of content that is topical, informative, at the
leading edge and up to the minute - year after year. Every
attendee gets the very latest in trends, technologies and
solutions to help drive their business and bottom line.
INSPIRATION
Building on the success of previous years Mastering
Supply Chain Management with SAP 2007 will cultivate
passion and spirit amongst all its attendees. Those
who have experienced past Mastering Supply Chain
Management with SAP events will tell you about the
inspiration they received. This inspiration is the foundation
of the community and is generated by:
Visionary keynote speakers
Path finding presentations
Revealing, candid case studies
Peer-to-peer networking
INNOVATION
Innovation is the driver of continuous improvement and
advancement of sustainable performance. Innovation
enabling you to make the most of your resources and
energies - and do more with less. That is why innovation
is a powerful current that runs right through Mastering
Supply Chain Management with SAP
www.ibm.com/solutions/SAP
www.sap.com
A) Conference Registration Fees
Includes conference cd, participant contact list, entry into conference
and exhibition, lunches, refreshments and networking cocktail party. Three
track event - triple information. Team bookings are encouraged to accelerate
the spread of knowledge across your organisation.
1-4 participants AUD $2095 (+GST)/participant
5 or more participants AUD $1995 (+GST)/participant
I would like to attend the Special Sunday JumpStart Session
TOTAL A AUD$

B) Forum Registration Fees $850 (+GST)/participant
Include entry, refreshments and lunch. Please note: this Forum is optional
and separately bookable.
Mastering Supply Chain Analytics
TOTAL B AUD$

C) Accommodation
Conference Venue: Manly Pacific Hotel
Address: 55 North Steyne, Manly, Sydney
Special Note: Place your accommodation booking directly with Eventful
Management. We have secured a block booking with special participant
rates. Please do not book directly through the Hotel.
Yes, please organise my accommodation:
Please indicate room preference:
Standard Room AUD $190 (+GST)/room/night
Ocean View Room AUD $215 (+GST)/room/night
Arrival Date:
Departure Date:
Please circle: Single / Twin / Double
TOTAL C AUD$

TOTAL A + B +C AUD$

D) Payment Options
Special Note: Payment required prior to the event.
Please include accommodation (if required).
Cheque made payable to:
Eventful Management Conferences and Events Pty Ltd
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Cancellations: Where an alternate delegate is not possible, for a full refund we require
written notice at least 14 days prior to the event. A $150 administration charge per
participant will apply. Should you cancel any later than 14 days prior to the event, 50% of
the registration fee will be refunded (this is inclusive of the $150 administration charge).
HOW TO REGISTER
(Please photocopy for additional participants)
Contact Eventful Management to Register
Mail: 47 Victoria Street, McMahons Point
NSW, 2060, Australia
Phone: (61 2) 9955 7400
Fax: (61 2) 9955 3899
Online: www.masteringsap.com
Email: register@masteringsap.com
OPTIMISE YOUR PROCESSES AND EXTRACT VALUE FROM YOUR SYSTEM INVESTMENT