212 Kent Road, Hoyt Lakes, MN 55750

(218) 225-2157 marycmayers@gmail.com

PROFESSIONAL QUALIFICATIONS

Exceptional problem-solving abilities.
Able to handle a wide variety of customer concerns and complaints in a helpful manner.
Effective verbal and written communication skills.
Proficient in many computer programs, can learn new software and computer systems quickly.
Strong organization and time management skills.
High level of accuracy; very detail-oriented; committed to delivering high quality customer service.
Highly motivated and very enthusiastic with a positive outlook.




CAREER EXPERIENCE

Executive Director Mesabi Humane Society
November 2013 to April 2014 Virginia, Minnesota
Planned, organized and directed all functions and activities of the organization in accordance with the mission
and goals. Developed and managed fundraising programs and events. Wrote grants, forms, letters and
advertisements.


Customer Service Associate Answerlive Answering Service
August 2011 to July 2012 Biwabik MN
July 2002 to August 2006
Senior operator for phone answering service handling business, medical and emergency calls along with catalog
orders. Employed superior problem-solving skills to handle client problems and emergency situations. As
Training Coordinator, I implemented a comprehensive training program using video orientation, computer-
based learning and on-the-job coaching. My materials were used by the other two sites for their training.


Legal Secretary Williams Law Office
May to December 2007 Eveleth, Minnesota
Managed all administrative and support functions for a small legal office. Daily duties included answering
phones, greeting clients, handling inquiries, scheduling appointments, managing the calendar, preparing
documents and files. Utilized complex on-line resources for county, state and federal court systems.



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Mary C. Mayers
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Administrative Assistant The Food Bank of Iowa
November 2000 to February 2002 Des Moines, Iowa
Provided general office support, maintained donor database, organized direct mail projects and assisted with
food orders. Developed a volunteer program plan, member recruitment plan, and public outreach projects.
Managed a community event which raised food donations and gained publicity.


Sales & Marketing Associate The Des Moines Agency
December 1998 to January 2000 Des Moines, Iowa
Involved in all aspects of case design and sales presentation of insurance and investment products for a senior
insurance agency. Assisted in developing marketing strategies and exploring new business opportunities.
Identified sales opportunities by utilizing a customer database program to analyze client needs.




COMMUNITY INVOLVEMENT

Advertising Committee Member, 2013 & 2011
Festival of Trees, Virginia Regional Medical Center Foundation, Virginia, MN

Outreach Committee Member, 2006-2008
Trinity Methodist Church, Hoyt Lakes MN

Board of Directors President, 1997-98, and Founding Board Member, 1995-2002
Friends of Warren County Conservation, Indianola, Iowa



EDUCATION

Bachelor of Arts in English, Minor in Business Administration
College of St. Benedict, St. Joseph, MN, 1986