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Melanie T.

Rivera HRDM103/MWF/5:30-6:30
BSBA III Mrs. Angelita B. Tan


MODULE 1
I. Explain in detail the following:

1. Increase productivity while decreasing cost
It means that the company

2. Shrinking staffs


3. Specific skills in entry-level employees


4. None of us is as good as all of us
It means that no individual can accomplish what a group of people can accomplish when
working together. It says the group is better than an individual member of the group. Not "a
group" of people, but all people.

5. Diverse people, ideas, backgrounds and expenses


6. Never pass the bulk
"Buck" means "blame" or "responsibility. Dont pass along your responsibility, if you
do something unkind or silly dont pass the buck.

7. Informed Flexibility

8. Seasonal work


9. Interpersonal oral communication
The process of people using verbal and non-verbal messages to generate
meanings within and across various contexts, cultures, channels and media. It encompasses
various sets of skills including the ability to speak coherently and persuasively, understanding of
communication theory and processess, knowledge of verbal and non-verbal cues, audience
analysis, listening skills as well as communication ethics. Interpersonal oral communication is
communication between several people. Deliver at least some formal presentations. Those
willing to present proposals or recommend strategies are those who are positioned for
advancement.


II. Give your own perspective on the following terms:
1. Trust - No trust means a hostile, toxic work environment where productivity is severely
limited. No trust also means an environment where people are not living up to the standards of
Christ-like attitudes and interactions. The organizations willingness, based upon its culture and
communication behaviors in relationships and transactions, to be open and honest, based on
belief that another individual, group, or organization is also competent, open and honest,
concerned, reliable, and identified with common goals, norms and values.

2. Competence - competence must include the ability to respond to the dynamic nature of an
organizations external environment and of its own internal processes. The requirement of
coordination of resources addresses this dimension of competence. In the first instance,
competence requires an ability to coordinate an organizations own organization-specific
resources.

3. Commitment - organizational commitment is the individual's psychological attachment to
the organization. The basis behind many of these studies was to find ways to improve how
workers feel about their jobs so that these workers would become more committed to their
organizations.

4. Consistency - Workplaces in which consistency is present appear better organized than those
in which things are constantly changing. For example, if you have one consistent method for
your employees to use to log their work completion or request time off, it will appear to these
workers that you are more in control of the business.

5. Cohesion - A cohesive work environment increases the likelihood of employee satisfaction
and serves as an incentive for employees to arrive prepared and willing to conquer the tasks of
the day. Lack of cohesion within a working environment is certain to result in unnecessary stress
and tension among coworkers.

6. Teamwork - An efficient team can be trained as a group, help each other maximize their job
performance, and help to make an inviting and productive atmosphere for new team members.
Certain elements of teamwork in the workplace should be in place for your company to benefit
from group organization.

7. Flexibility - Employees report that they are more productive and more engaged in their work
when there are able to balance the demands of work with other aspects of their lives.
Improvements in physical and mental health are also associated with workplace flexibility.
Below is evidence linking flexible work options to employee and family well-being.

8. Empathy - Simply put, empathy is the ability to step into someone else's shoes, be aware of
their feelings and understand their needs. In the workplace, empathy can show a deep respect for
co-workers and show that you care, as opposed to just going by rules and regulations. An
empathic leadership style can make everyone feel like a team and increase productivity, morale
and loyalty. Empathy is a powerful tool in the leadership belt of a well-liked and respected
executive.


III. Cite ways why AOM is not the same as before as to the:

1. workplace environment

2. Skills and responsibilities of staff

3. Technology used
4. Values in the workplace


MODULE 2

1. Discuss the characteristics of formal.
It is the extent to which the units of the organization are explicitly defined and its
policies, procedures and goals are clearly stated. It is the official organizational structure
conceived and built by top management. It can be seen and represented in the chart.

2. Discuss why an informal organization affects positively/negatively the formal organization.
The informal organization affects the formal organization. It can pressure group.
Members to conform to the expectations of the informal group in conflict with those of the
formal organization. This can result in the generation of false information or rumors and
resistance to change desired by management.

3. Who is Max Weber?
Karl Emil Maximilian "Max" Weber - was a German sociologist, philosopher,
and political economist whose ideas influenced social theory, social research, and the entire
discipline of sociology. Weber was a key proponent of methodological anti-positivism, arguing
for the study of social action through interpretive (rather than purely empiricist) means, based on
understanding the purpose and meaning that individuals attach to their own actions. Weber's
main intellectual concern was understanding the processes of rationalization, secularization, and
"disenchantment" that he associated with the rise of capitalism and modernity and which he saw
as the result of a new way of thinking about the world.

4. If you will design an organizational structure for a partnership type of business which will you
prefer to have: a mechanistic structure or the organic structure. Why?

5. Select two organizational designs. Give an example of your choice.

6. List down and explain in your own understanding the five methods of grouping work
activities.

7. Define and give example: centralization and decentralization
Centralization involves placing related activities under the jurisdiction of one person.
While in decentralization, several individuals located throughout the organization have control or
jurisdiction over related activities.

(a). Learning organization - Learning organizations develop as a result of the pressures facing
modern organizations and enables them to remain competitive in the business environment.

(b). Division of labor - the breakdown of labor into its components and their distribution among
different persons, groups, or machines to increase productive efficiency the assignment of
different parts of a manufacturing process or task to different people.

(c). Workflow- It looks at how works moves from the customer or the demand source through
the organization to the point at which the works leaves the organization as the product or service
to meet customer demand.

(d). Departmentalization is the basis in which work or individuals are grouped into manageable
units.

(e).Business process reengineering it is a business management strategy, originally pioneered
in the early 1990s, focusing on the analysis and design of workflows and business
processes within an organization. BPR aimed to help organizations fundamentally rethink how
they do their work in order to dramatically improve customer service, cut operational costs, and
become world-class competitors.
[1]
In the mid-1990s, as many as 60% of the Fortune
500 companies claimed to either have initiated reengineering efforts, or to have plans to do so


MODULE III

1. How will you describe the workplace communication?

2. How will you display the following communication skills? Make a short dialog.
A. courteousness

B. precision

C. appropriate language

3. What does it mean when your superior will say, I cant understand what youre saying?
what do you think you need to do?

4. Make a short dialog to illustrate an office conversation over a telephone.

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