BUSINESS CHALLENGE

SITAs clients in the air transport industry are increasingly

mindful of adherence to international standards. Quality and
security concerns are growing exponentially in the area of air
transport and these issues are by extension important to
SITA too. Implementation of ISO 27001 and ISO 9001 became
a business imperative. When it was time to obtain
certification of their Quality and Security Management
Systems, SITA chose to work with Bureau Veritas
Certification based
on an analysis of all
it had to offer in
terms of
knowledge,
experience and
reputation for
independence.
SOLUTION
SITA obtained ISO 9001 and ISO 27001 certification with
Bureau Veritas Certification. Certification for Quality
Management encompasses all the design, distribution and
management activities performed by SITA and the scope of
Certification for Information Security Management extends
to Network Operation Center and Security Operation Center
service management. SITA provides high added value
communication services in the field of ICT. The management
of such a complex type of service in this sensitive sector
translates into a high demand for both quality and security.
Bureau Veritas Case Study
SITA
SITAS ISO 9001 and ISO 27001 Certification with Bureau Veritas
Certification Ensures Inclusion in International Tender
Processes and Business Opportunities
BUSINESS CHALLENGE
Obtain Quality and Information
Security Management System
certification.
Conform to prerequisites for inclusion
in client tender processes.
SOLUTION
Implement ISO 9001 and ISO 27001.
Utilize Bureau Veritas Certification, for
independent and reliable certification
from a company with a globally
recognized reputation.
BENEFITS
More business opportunities.
Better employee quality awareness.
SOLUTION OVERVIEW
Client: SITA SpA
Client industry: ICT* service provider
Client size:
Clients: 3,200 worldwide
in 220 countries
4,500 employees
$1.47 billion
Client profile:
SITA is an ICT Service Provider, offering
Business Solutions to the air transport
industry.
* Information and Communication Technology
BV_CS_SITA10:BV_CS_Sita10 12/05/10 15:58 Page1
CONTACT
about this specific Case Study, please feel free
to contact: Bureau Veritas Certification
By e-mail: danilo.diomede@it.bureauveritas.com
FOR MORE INFORMATION
about other Bureau Veritas Case Studies,
please visit:
www.bureauveritas.com
These same demands are reflected in the requirements for inclusion on the
vendor lists of clients such as airlines, airports, government bodies and
cargo carriers, or for submitting bids
in international tender processes.
ISO 9001 and ISO 27001 Certification
with Bureau Veritas Certification
ensure SITAs inclusion in these and
broadens the horizon for
international business in general.
Certification has
contributed
significantly to
bringing quality and
information security
to the attention of all
of our companys
employees.
Marco Pici,
Head of Solution Design for
SITAs South Europe Region
Certification has opened more
business opportunities at the
European level, especially in cases
when ISO 9001 and/or ISO 27001
certification are prerequisites.
Equally important, certification has
contributed significantly to bringing
quality and information security to
the attention of all of SITAs
employees, thereby enhancing their
awareness of these critical issues.
Finally, better visibility with regard to
quality and the processes SITA
utilizes has helped its clients, and
even its own employees, to know and
understand the company and its
commitment to quality and security
better.
SOLUTION
BENEFITS
0
5
-
2
0
1
0
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