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Hear Hear!!

I know that you believe you understand what you think I

said, but I am not sure you realize that what you heard is
not what I meant!

Quote from a U.S. government official
How many stops did the
train make?
Listen to the story your trainer has
to say!

Listening skills is one of the most competent skills essential for an
employee to enter the workforce.

How Can Good Listening Skills Improve Your Performance at Work?
Good listening skills will help make you a more productive worker. They will
allow you to:
understand assignments better and what your boss expects of you
build rapport with co-workers, bosses, and clients since everyone craves
show support for others
work better in a team-based environment
resolve problems with customers, co-workers and bosses
answer questions
uncover the true meaning of what others are saying

Listening for Career
Is anybody listening?

The process of receiving,
constructing meaning from,
and responding to spoken
and nonverbal messages.
Symptoms of PLS
(Poor Listening Syndrome)
Speakers will sound like a well oiled machine buzzing
along in some corner
Topics covered will hypnotize you into drowsy
Acting skills can be improved by pretending to listen
Millions of thoughts from the MH 370 hitch to the
London Bridge can be analyzed
Time will flow effortlessly as you wander in

Time-thought advantage
We listen badly because we are able to think so fast- 750
words/min versus speeches given at 175 words/min.

Use the time advantage to
1. Guess the speakers next point
2. Identify the supporting evidence supplied
3. Engage in a mental recap approximately every 5 minutes
to reinforce learning/memory
Listen and draw
This is what your drawing
should look like
Hearing vs Listening
Most people tend to be "hard of listening" rather than
"hard of hearing!
Hearing Listening
Ongoing activity
Passive process
Human nature
Intermittent activity
Active process
Cultivable skill
HURIER Behavioral model
Inter preting

Broken Telephone
Whisper the given
message to the closest ear
you find

The final person receiving
the message will pen it for
all to see
Keys to Active Listening
Eliminate distractions
Pay attention to the speakers tone and emotions
Exploit the Time-Thought differential
Remember the important points of the message
for future application, maybe even write them down.
Paraphrase the message to the speaker in order
to confirm your understanding.
Repeat the message to help you remember what
was said.
Probe for missing information.
Clarify any points that you might not completely

The number of steps in the staircase of your

Number of seats in your college bus

Have you observed?
What do you see?
Good observation makes life a
bit easier
It includes asking questions,
being non-judgmental, being open
to new ideas and experiences,
listening, and practicing positive
body language
Honing good observation skills
can lead to an advancement in
your career field and a wealth of
new opportunities
What to observe??

Physical setting
Specific location, time of the day, day of the week

What do they look like? How are they acting? How many of them?

Specific Items
Why are they important? Brand Name? Colour? Texture?

Did you notice any reoccurring patterns or routines? How often
did they occur? Who was involved?
How to observe?
Focus on the activity
Jot down the things or the key ideas you observe
Keep off distractions (Ex: Phone calls, eating, etc. )
Keep an eye on certain Numbers and Images
Document your observation immediately
1. There is a representation of a face on one side of the coin
2. The Latin word "Dei" means "God
3. The coin was made by deeply religious people
4. The date 1722 is printed on one side of the coin which symbolizes
that it was made in that year
5. The face on the coin is a representation of the nation's president
Direct measure of behaviour
Better mind body coordination
Easy to complete, saves time
Can be used in natural or experimental settings
Gives better perception
Better assessment for long-term memory
Leads to good listening ability

Take a good look at this picture
Can you answer?
1. The blue colour car turns to
the left or the right?
2. Name of the bank?
3. Emblem of the bank?
4. Numbers depicted on the

1. Right Turn
2. The National Bank
3. Horse
4. 246

Being open to new experiences
Practising good listening skills
Always asking questions to people or
in your mind
Looking at everyday life in a clear
Judging people and their perceptions
Being open to new ideas

Great habits to adopt

Have a look
Which animal is missing?
How many balls did you see?
and find out?!?!
Relevance to the Recruitment
Listening and Observation skills are evaluated directly and indirectly through
the various stages of the selection process be it for companies or institutions
of higher studies:

Aptitude Tests have questions that test ones observation skills these include
visual reasoning, data interpretation, sequence, reading comprehension and
English proficiency tests like BEC and IELTS have a separate Listening Section
with 25% weightage
Listening Skills is one of the 4 key skills evaluated in a Group Discussion.
Observation of body language and other cues from fellow participants will come
Interviews require careful listening in a high pressure situation

Tips to enhance
observation skills
Sharpen your mind with memory
Pay attention
Have an open mind and think
Observe new things often
Form connections
Skimming & Scanning
Skimming is a reading technique that can help you read more quickly and decide if
the text is interesting and whether you should read it in more detail.
You can use the skimming technique when you want to identify the main ideas
in the text.

Scanning is useful when you dont have time to read every word. This could be
when youre studying or looking for specific information from a book or article and
need to find it quickly.
You can use the scanning technique to look up a phone number, read through
the small ads in a newspaper, or for browsing television schedules, timetables,
lists, catalogues or web pages for information. For these tasks you dont need
to read or understand every word.

How is skimming
different to scanning?
The term skimming is often confused with scanning.

You skim a text to obtain the gist- the overall sense - of a piece of
writing. This can help you decide whether to read it more slowly and in
more detail.
You scan a text to obtain specific information. For example, to find a
particular number in a telephone directory.

Sometimes you can use both reading methods. After youve skimmed a
piece of text to decide whether its of interest, you might then use
scanning techniques to find specific information.
Skim the
information in the
library catalogue to
answer the
questions in the
following slide
1. The text is aimed at:
a) Librarians
b) Library users
c) Council workers
d) School students

2. Which category of video isnt listed?
a) Educational
b) Exercise
c) Film
d) Travel

3. What type of text is this?
a) Informative
b) Descriptive
c) Persuasive
d) Instructive

4. Which month is library month?
a) November
b) August
c) September
d) April

5. Members can also borrow CD-ROMs.
a) True
b) False
c) The text doesnt say
Skim & Score
Scan the information in the below
passage and answer the following
What is a phobia?
A phobia is an intense fear or feeling of anxiety that occurs only in a particular situation
that frightens you.
This might be something as seemingly logical as a fear of heights, or as illogical as a fear of
the colour green. At other times you dont feel anxious. For example, if you have a phobia of
spiders (as millions of people do), you only feel anxious when theres a spider around, otherwise
you feel fine.
About one in ten people have a significant phobia, although few people seek treatment.
People develop phobias to all sorts of things. Each phobia has its own name. Some (of a very long
list) include:
Musophobia fear of mice
Peladophobia fear of bald people
Amathophobia fear of dust
Pnigophobia fear of choking or smothering
Maieusiophobia fear of childbirth
Homichlophobia fear of fog
Arachibutyrophobia fear of peanut butter sticking to the roof of the mouth

Phobias make people avoid situations they know will make them anxious, but this can
make the phobia worse. A persons life can become increasingly dominated by the precautions
they take to avoid a situation they fear. You may know theres no real danger and you may feel
embarrassed by your fear, but youre still unable to control it. Its better to confront your fears,
even if its in a very careful way or with the help of a trained therapist.
A phobia is more likely to go away if it began after a distressing or traumatic event.

Whats the treatment?
Cognitive behavioural therapy a talking treatment where you learn all about the
thing or situation you are scared of and how to change your behaviour has a high success rate in
phobias. Your general practitioner can refer you.
Scan & Score
1. The purpose of the text is to ...
a) give information about phobias
b) give instructions for people with
c) persuade people with phobias to seek

2. A phobia ...
a) happens to everyone when they are
b) happens only in certain situations
c) only happens to people who are

3. Phobias ...
a) are logical
b) are not logical
c) can be logical or not logical

4. The writer advises people with
phobias to ...
a) consult a psychotherapist
b) avoid situations that make them
c) confront the fear rather than avoid

5. What is the main message of this
a) Some people have phobias and live in
fear of certain things
b) If you have a phobia you should see a
c) What a phobia is and how to treat it
Recently: We remember best what we heard last
Frequently: We remember what we hear most often
Impact: We remember most the things that are presented dramatically
Application: We remember most the things we have a use for
The Laws of Remembering

We forget 50% of what we hear immediately
We forget 75% of what we hear within two months
Of the 25% we do remember, only 60% is correct, plus we add
things that were never said in the first place!
The Laws of Forgetting

The principle of listening, someone has said,
is to develop a big ear rather than a big
- Howard G. Hendricks
We are blessed with two
ears and one mouth!!!