Abhinav Anand

Hs. #1623 Sector 45, Gurgaon

+91 958-251-1090
anandabhinav814@yahoo.com
Professional Profile
Highly motivated, detail-oriented sales leader with 9+ years of experience in international trade and
business development with Fortune 500 clients and proven abilities in improving customer service,
developing feedback mechanisms and providing senior management with critical decision-making
information.
Areas of Expertise
* Business development
* Scouting new business opportunities
* Prospecting
* Solution identification
* RFI/RFP/RFQ
* Sales lifecycle management

Education
Bachelor of Commerce, Agra University
MBA (International Trade), Symbiosis Institute of Business Management
Professional Attributes
Result-driven Work Approach ~ Strong Problem Solving Skills ~ Efficient Planning & Execution Skills ~
Skillful Time Management ~ Excellent Communication & Interpersonal Skills ~
* Performance-driven Manager offering expertise in business development, sales & marketing, key
account management, relationship management and team management operations across various
industry verticals.
* Strong team leader builder and facilitator, fostering an atmosphere that motivates highly talented
professionals to balance high-level skills with maximum productivity.
* Expertise in achieving service delivery and process targets with excellent networking and negotiating
skills.
* Keen communicator with ability to relate to people across all hierarchical levels, liaising with various
organizations & forging strong relationships with team.
* Attained proficiency in developing markets, establishing market & achieving the targeted goals and
demonstrated abilities in enhancing business volumes.
* Management style characterized by a focus on discipline, prioritization, and keeping focus on
mission critical objectives of securing key clients and increasing product visibility.
* Recognized for taking on initiatives, outstanding personnel leadership and decision making skills
and resolving mission-critical issues to ensure bottom-line success.

Professional Experience
Assistant General Manager - Business Development SRG Techno (P) Ltd. - May 7
th
2013 Present -
SRG Techno Pvt Ltd, a 20 yrs old Company in the field of Security, Survivability, Surveillance &
Training Products representing various Renowned International Companies in India. Staying ahead of
its time, SRG Techno Pvt Ltd has always endeavored to bring the latest technological and innovative
product of International Standards especially in the domain of Non-Lethal Systems, Anti-Riot
Equipment, Tactical/Operational & Training Systems in the service of Armed Forces, Special Forces
(NSG/ SPG), Para-Military Forces and State Police Organizations.
* Conceptualizing and implementing sales plans for accomplishment of assigned targets in the assigned
Territory.
* Augmenting and developing the channel network to achieve market depth.

* Negotiating with institutional/governmental clients like Border Security Force (BSF), NDRF, SSB,
Indian Coast Guard, Indian Air Force, RPF, various state police organizations (Delhi, M.P, Gujarat,
Maharashtra, Tamilnadu, Andhra Pradesh, Karnataka & Kerala) and finalizing terms & conditions
including price, annual maintenance contracts and providing effective pre-sale and post-sale services.
Manager - Business Development - Sampax India - July 5th 2010 May 3
rd
, 2013-
As a leader in customer management for over 5 years, Sampax India is a BPO focused on helping its
clients in attaining customer service & satisfaction by serving them with unbeatable problem resolving
experience. The idea is to deliver consistent customer experiences across all channels and countries.

* As a part of the Migrations team, monitor all activities and raise/escalate wherever required and
provide regular updates and reports on the migration progress.
* Manage the proposal development process and maintain the time-lines for the proposal teams.
* Conduct market research on prospective clients to help the company grow its business internationally.
* Ensure successful execution of all project management & transitioning activities including project
reviews, progress tracking and status reporting, communication and issue resolution.
* Set sales targets and define strategy to achieve these targets and to follow the set strategy punctually.
* Develop draft proposals based on team meetings and discussions.
* Maintain the Business Development databases.
* Managed a team of 7consultants in Lead Qualification & Research and support the Global BD Team.
* Managed lead generation and research activity, sales data tool and pipeline and monitored new
industry development and content management.
* Identify business requirements of the clients and co-coordinate with delivery team in drafting proposal
that meets the clients' requirements.
* Supervise the preparation and delivery of sales materials, exhibits, and promotion programs. Represent
the company at various community and business meetings.

Sr. Executive - Business Development - Maier + Vidorno GmbH - January 27
th
2009 - July 3
rd
2010-
M+V is a leading market developer successfully establishing Indian sales subsidiaries and after-sales
organizations for international corporations. M+V exclusively services and manages medium and large
size international companies in India. Their clients stem from all industries and are thriving in India's fast
growing economy.
* Got out of the American shell to reconnoiter opportunities in the European Market to help companies
from countries like Italy, Spain, France, Paris, UK, The Netherlands, Ireland, Sweden, Japan, South Korea,
Belgium, Germany etc. to enter the Indian market.
* June 20th, 2010 closed 3 Business Deals for Maier+Vidorno GmbH (2 Italian & 1 Japanese client).
* May 24th closed another business deal with a Japanese Organization & got a contract to help them
establish their local structure and network.
* Identified potential customers, partners and business leads (through primary in-depth field interviews).
Established sales channels for the firm's internet based services to pave way for further penetration into
the Indian market.
* Directed initial setup activities, trained local team, and orchestrated implementation of policies and
standard operating procedures to ensure continued growth of India business.
Executive - Business Development & Voice & Accent Trainer - vCustomer Corporation - Apr 2005 - Jan
2009-

vCustomer is a leading provider of customer care contact center solutions and services. They leverage the
right blend of innovative technology, business analytics and industry expertise to consistently deliver
customized, high quality, cost-saving services and solutions.

V&A Training Activities
* Assigned roles and responsibilities to training coordinators for floor support, quality feedback, oversee
the two crucial preliminary facets of training: voice and accent, soft skills coaching agents
* Trained the training coordinators to coach and mentor agents.
* Liaison with call center human resources manager to ensure timely recruitment of qualified new hires.
* Conducted Voice and Accent Neutralization & Soft Skills Training.
* Interacted with the client - Process owners, to understand their prospective and inculcate the same.

Business Development Activities
* June 11, 2007 Closed business for vCustomer, Retail account, Email and Chat Support.
* Lead generation, Account Management including closing of deals and Price negotiation and client
relationship management.
* Responded to RFPs, handling end-to-end sales and developing and implementing business plans for
sales and servicing.
* Conducted market research on prospective clients and help the company to grow its business.

Passport Details
Name - Abhinav Anand
DOB- October 3rd 1984
Passport # - E39 53455
Reference
Mr. Dannie Jim AM HR, HSBC Bank - +91 9811618259