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12 - 14 August 2014

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Sunway Pyramid Convention Center

Kuala Lumpur, Malaysia

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Event Highlights
25 leaders from healthcare
institutions

Case studies from Singapore,

Hong Kong and Philippines

Site tour to Malaysias world class

hospital for medical tourists
(Awarded by MTQUA in 2013)

Quality & Innovation

A platform where healthcare professionals in Malaysia learn and discuss strategies
leading to quality and innovation in healthcare delivery

Datuk Dr. Noor

Hisham bin Abdullah
Director General
Ministry of Health
Malaysia

Organised by

Dato Dr. Chan Kok Ewe

Member of Board of
Directors
Island Hospital
Penang

Dr. HM Goh
Medical Director
and Chief Operating
Officer
University of Malaya
Specialist Centre

Dato Amir Firdaus

Abdullah
Senior General Manager
of Group Operations
Pantai Holdings
Berhad

Premium Exhibitor

mypatientcare.sphereconferences.com

Dr. Chong Su-Lin

Chief Executive Officer
Prince Court Medical
Centre

Supporting Association

About
the Conference
Over the past decade, healthcare providers in Malaysia have steadily elevated
its standards in healthcare through strong focus on safety and quality in
clinical outcomes. However, healthcare is undergoing a radical shift, and
success is no longer measured only by good clinical outcomes, and efficient
care at low cost, but also by the quality of the patient experience during the
treatment. Patients are becoming increasingly discerning and healthcare
providers must move fast to meet these demands.
Patient-centered care has thus become an area of focus for healthcare
providers. Veering away from the standard approaches of patient interaction,
a new type of service acumen needs to be developed.
Patient Care Malaysia is the platform for patient care professionals to
exchange ideas, discuss strategies to develop more efficient operational
systems, integrate innovative processes and technologies, and discover
ground-breaking practices that will differentiate providers to propel the
quality of patient care in Malaysia to new heights.

Bring your colleagues along and enjoy special group registration savings. For more information
and to register, call Nino at +65 6848 5376 or email him at nino@sphereconferences.com

Who
Will You Meet?
By Industry

6%

Other Healthcare
Technology

2%

Data management,
storage and security

1%
1%

Integrated care
solution providers

HIS / CIS / EMR /

patient record system
providers

By Job Title

5%

Head of business
development /
Strategic Initiative

15%

Head of quality
assurance,
improvement and
safety

10%

Tertiary Healthcare

80%

Secondary Healthcare/
Acute Care

Join the conversation

12%
CEO

COO/Head of
operations

20%

Head of Nursing

@ SPHEREHEALTH

Medical director

20%

12%

Head of Patient
Support/ Patient
Experience

6%

10%

CIO/ Head of IT

Conference
Agenda

DAY 1

PROVIDING WORLD-CLASS HEALTHCARE SERVICES:

IS MALAYSIA THERE YET?
0850 Chairpersons Opening Remarks
0900

DEVELOPING A PATIENT-CENTERED CULTURE

1415 Empowering patients and doctors towards

participatory care - Driving cultural change in a large

academic medical centre

Opening Keynote Address

Beyond Vision 2020: Preparing Malaysia for a

sustainable healthcare system
Datuk Dr. Noor Hisham bin Abdullah, Director General,
Ministry of Health, Malaysia

Dr. HM Goh, Medical Director and COO, University of

Malaya Specialist Centre
1445

management

Stanley Lam, Chief Executive Officer, Mahkota Medical

Centre
Dr. HM Goh, Medical Director & COO, UM Specialist
Centre
Chin Wei Jia, Chief Executive Officer, Regency Specialist
Hospital
Dr. Chong Su-Lin, Chief Executive Officer, Prince Court
Medical Centre
Moderator: Michael Wong, Chief Executive Officer, Pantai
Hospital Ayer Keroh

Dato Dr. Chan Kok Ewe, Member of Board of Directors,

Island Hospital
0945 Medical tourism: Malaysias ambition to be the top

healthcare destination and its impact on care delivery

Dato Amir Firdaus Abdullah, Senior General Manager of

Group Operations, Pantai Holdings Berhad
1015 Morning Refreshments
Leadership Panel Discussion

Strategies to manage the increasing demands of

Malaysian healthcare consumers
Dato Dr. Chan Kok Ewe, Member of Board of Directors,
Island Hospital

Panel Discussion

Leadership in healthcare: Enabling ownership of the

patient experience

0915 The story so far: A leaders insight to patient care

1045

12 August 2014 , Tuesday

1530 Afternoon Refreshments

WORKSHOP: TRANSFORM THE ENTIRE ORGANIZATION

1605

Anwar Anis, Chief Executive Officer, Pantai Hospital Kuala

Lumpur
Dato Amir Firdaus Abdullah, Senior General Manager of
Group Operations, Pantai Holdings Berhad
Dato Dr. Au Yong Kien Hoe, Chief Executive Officer,
Normah Medical Specialist Centre
Moderator: Dr. Chong Su-Lin, Chief Executive Officer,
Prince Court Medical Centre

INCULCATING NURSING LEADERSHIP

1130 Elevating the role of nurses with increased autonomy

and authority for better patient care

Reserved for MOH Malaysia

1200 The evolution of nurses role throughout the decades

Dr. Annabelle Borromeo, Senior Vice President for Hospital
Operations and Chief Nursing Officer, St. Lukes Medical
Center, Philippines
1230

Panel Discussion

Overcoming common management dilemma faced by

nurse managers
Yew Oi Khuan, Director of Nursing, Hospital Fatimah
Mariam Madhar Ali, President, Malaysia Nurses Association
Moderator: Dr. Annabelle Borromeo, Senior Vice President
for Hospital Operations and Chief Nursing Officer, St. Lukes
Medical Center, Philippines
1315 Networking Lunch

The mindset for customer service excellence

Are you and your colleagues ready to provide world-class

healthcare services? Do you have the right customer-service
mindset for it? In this workshop, whether you are a manager
or a frontliner, GK will share with you on how to
Inspire yourself and your colleagues to give good
customer service
Ensure the right jobfit through EQ/EI level analysis and
capitalizing on unique strengths
Determine whether you and your colleagues are actively
engaged or actively disengaged
Understand the need to be committed ABCD
and CARE
Develop a CEO mentality for yourself and your
colleagues
Empathize with patients and visitors
Look into two operational areas: Moments Of Truth,
and Barriers Busting
GK Lim, President, HRD Gateway Sdn Bhd
Delegates will be in for a fruitful learning experience as
the workshop will be interactive and includes plentiful
time for Q&A
1740 Chairpersons Closing Remarks

Register today | mypatientcare.sphereconferences.com

Conference
Agenda
FORWARD-THINKING: GEARING UP
FOR THE FUTURE

DAY 2
1400

Dr. Aboo Gloria Halima, Senior Nursing Officer (Quality &

Safety), Hong Kong East Cluster, Hospital Authority, Hong
Kong

Case Study

Singapores Healthcare experience: The Regional

Health System - Latest Changes for Singaporean
Jonathan Tan, COO and Director of Corporate Development,
AsiaMedic Limited, Singapore

1430 Enhancing patient safety through a bottom-up

approach is it up for consideration?

Dr. NorAishah bt Abu Bakar, Senior Principal Assistant

Director, Medical Care Quality, Head of Patient Safety Unit,
Ministry of Health, Malaysia

0935 Propelling future care with patient-oriented

health informatics

Adam Chee, Chief Advocacy Officer, Binary Healthcare

1020 Morning Refreshments

HEALTHCARE TECHNOLOGY: HAVE WE FULLY

EXPLORED ITS POTENTIAL?
1050 TeleHealth-enabled : Shifting healthcare from Hospital

1500 Afternoon Refreshments

WITH THE PATIENT IN MIND: INNOVATIVE PATIENT

FLOW PROCESSES
1530

Fernando Erazo, Senior Director, Hospital to Home, Philips

Healthcare in Asia Pacific
Panel Discussion

Achievements of health informatics so far and

exploring further potential
Reserved for Telehealth Division, MOH, Malaysia
Kumaravel Muniappan, Head of IT, Pantai Hospital Ayer
Keroh
Dr. HM Goh, Medical Director and COO, University of
Malaya Specialist Centre
Moderator: Adam Chee, Chief Advocacy Officer, Binary
Healthcare

Michael Wong, Chief Executive Officer, Pantai Hospital

Ayer Keroh
1600

Gerrie Martin, Director of Performance Improvement,

Penang Adventist Hospital
1630

Anwar Anis, Chief Executive Officer, Pantai Hospital Kuala

Lumpur
1330

Case Study

Normah Medical Specialist Centres journey towards

excellence in patient care quality and safety

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Claim

Dato Dr Au Yong Kien Hoe, Chief Executive Officer,

Normah Medical Specialist Centre

SBL S che

Join the conversation

Case Study

Shortening the response time in unscheduled

admissions

INDIRECT PATIENT CARE: COMMITMENT TOWARDS

QUALITY & SAFETY
quality improvement and patient safety

Case Study

Breaking down silos to improve patient flow and

hospital efficiency

1205 Networking Lunch

1300 Patient-centered care through quality assurance,

Case Study

Re-designing the patient experience:

Effective management of staffing and healthcare
provider resources to eliminate patient flow
bottlenecks

to Home with better outcomes and lower cost

1120

Case Study

Incident Reporting and Management: Experience of

AIRS-3 in regional hospital in Hong Kong

0900 Chairpersons Opening Remarks

0905

13 August 2014 , Wednesday

Dr. Terence Leslie de Silva, Medical Director, Gleneagles

Hospital Kuala Lumpur
1700

Case Study

Clinical handover system with implementation of

MEWS in a regional hospital in Hong Kong
Dr. Leung Chi Man, Deputy Service Director (Quality & Safety),
Hong Kong East Cluster, Hospital Authority, Hong Kong
1730 Chairpersons Closing Remarks
1740 End of conference

THIS EVENT IS HUMAN RESOURCES DEVELOPMENT

FUND (HRDF) CLAIMABLE!
Administered by Pembangunan Sumber Manusia Berhad (PSMB), HRDF was established in 1993
with the aim of developing quality human capital and a world class workforce in achieving a high
income economy based on knowledge and innovation in the nations quest to attain the status of
a developed country by the year 2020.
Take advantage of this training fund to upgrade yourself.
For more information, please visit www.HRDF.com.my

@ SPHEREHEALTH

Site TourPrince
toCourt Medical Centre
14 August 2014, Thursday | 09:00hrs 12:00hrs

Limited
to first
30 attendees
only*

Aside from recognition for its outstanding achievements and breakthroughs in the field of medicine, Prince Court Medical Centre is an
environmentally-friendly facility designed for patient safety, comfort and care.
The hospital features separate critical care units for general intensive care, coronary care, neurological care, burns and neonatal intensive care,
with single occupancy private rooms for privacy and protection against possible cross-infections. It is the only hospital in Malaysia that has
achieved Stage 6 in the HIMMS EMR Adoption Model, an advanced global healthcare IT benchmark that signifies its clear goals for improving
patient safety, minimizing errors, and prioritizing IT implementations towards a paperless environment.
Appreciating that prevention is better than cure, Prince Court supports the community in healthy living and preventive care with its Lifestyle
Modification Centre that covers all aspects of wellness lifestyle, exercise, attitudes and nutritional awareness in a multidisciplinary holistic
approach.
With its tagline Prince Court cares, Prince Court Medical Centre strives to provide the best for its guests.
* Transportation provided from Sunway Pyramid Convention Centre to Prince Court Medical Centre and return.

Join us in this tour to experience and witness Prince Court Medical Centres world-class hospitality and
healthcare delivery! To register, contact Lily Low at +65 6848 5372 or email lily@sphereconferences.com

8 reasons
to attend
1.

2.

5.

6.

Meet the most

influential leaders in
healthcare helming the
development of patient
care delivery

Explore new partnership

opportunities and
increase your hospitals
point of presence in
Malaysia

Benchmark your
operations against
Malaysias leading
hospital operators and
learn best practices

Engage in meaningful
discussions with your
peers on how to meet
patients growing
demands

3.

4.

7.

8.

Achieve continuous
improvements in your
operations and projects
through technology
showcases and success
stories

Interact with leading

hospital operators
and access the latest
opportunities in projects
and expansions

Analyse new
management strategies
to maximize efficiency
and optimize cost

Update yourself with the

latest developments in
healthcare management,
technology, innovations
and processes

Register today | mypatientcare.sphereconferences.com

SponsorsPartners
&
Malaysian Healthcare Institutions are looking for solution
providers like you!
While dealing with the rising patient demands for better and quality healthcare services, healthcare providers
have been re-defining process flows, adopting models and technologies to transform themselves to be patientcentered.
Do you have the solutions that can help these healthcare operators? If so, take
this opportunity to raise your corporate profile and demonstrate your expertise
while generating leads from your key verticals.
As a sponsor, we can help you to:
- Meet the right people
- Secure one-to-one meetings with key prospects
- Impress your potential clients with new innovations
- Raise your company profile by reaching out to more than 200,000 targeted executives
- Host social activities with 200 senior executives
Be a part of Malaysias only patient care conference reaching out has never been so easy.

Contact Jason Lim at +65 6848 6051 or email him at jason@sphereconferences.com to find out
how we can help you to arrange for face-to-face meeting with these healthcare operators

Premium
Exhibitor
Philips
People focused, healthcare simplified.
At Philips, we try to simplify healthcare through combining our unique clinical expertise with human insights to
develop innovations that ultimately help to improve the quality of peoples lives.
With a growing presence in cardiology, oncology, and womens health, we focus on the fundamental health
problems with which people are confronted, such as congestive heart failure, lung and breast cancers and
coronary artery disease.
Our focus is to deliver value throughout the complete continuum of care: from disease prevention to screening
and diagnosis through to treatment, monitoring and health management. Philips is dedicated to making
an impact wherever care happens, within the hospital - critical care, emergency care and surgery and, as
importantly, in the home.

Meet
our partners
Supporting Association

Join the conversation

Media Partners

@ SPHEREHEALTH

Spheres
Healthcare Series
Attention to all Human Resource Managers from
Hospitals across Asia!
Are you looking for events to send your staff for training and development purposes? Evaluating
conference pricing and the value it will bring? Take advantage of our group bookings of up to 20%
discount and save training dollars today!
For more information on our above events, please do not hesitate to call Nino Roque Safred at +65
6848 5376 or email him at nino@sphereconferences.com.

Asia

23 - 25 June 2014
Suntec Convention &
Exhibition Centre, Singapore
www.foodservices.sphereconferences.com

In the age of patient-centred healthcare, patients are looking for

hospitality experience and healthcare cuisine. In response to
the new trend of food services in the healthcare sector, hospital
operators not only need to optimize the quality and nutritional
values of food, but also to reinvent the entire food services workflow
under tight budget constraints.
Back by popular demand, Sphere Conferences is proud to put
together Asias ONLY healthcare food service event - Food Services
in Healthcare Asia Conference. This 2nd annual event aims to bring
together public and private hospital operators, associations and all
food service stakeholders for a regional exchange of expertise and
know-how for better food services in Asia.
For sponsorship opportunities, please email
maisie@sphereconferences.com or call her at +65 6848 6058

10 12 November 2014
Suntec Singapore
Convention and Exhibition
Centre, Singapore

Who should attend?

Head of F&B

Heads of
Nutrition/
Dietetics

Following the success of the inaugural Patient Care Asia 2013, the
next edition will be back with a bigger and better event in 2014.
Continuing with the aim to propel the quality of patient care in
Asia, the 2014 edition will maintain strategic discussions on backend operations to improve patient care, and in addition, delve
more into the main touch points between the hospital and its
patients front line operations and nursing.

Executive Chef

Directors of
Operations

Heads of Patient
Services/
Experience

What delegates said about

Patient Care Asia 2013

www.patientcareasia.com

About event

Many different
perspectives from
speakers from different
countries. Overall, an
excellent mix!
Jane Chong, Asst Manager
Operations,
Tan Tock Seng Hospital,
Singapore

The conference successfully

facilitated the exchange of
ideas and down-to-earth
solution strategies. The close
and friendly environment had
created the potential for such
intimate interactions.
Dr. Eric Ng, Chief of Service of the
Dept. of Medicine & Geriatrics,
and Director, United Ambulatory
Care Centre, Hong Kong

Whats new for 2014?

Country-focused session for best case practices from the region.
Cross-industry insights what the healthcare industry can learn
from other customer-centric industries
CEO roundtable discussion
For sponsorship opportunities, please email
nino@sphereconferences.com or call him at +65 6848 5376

Quick facts on 2013!

Over 300 healthcare professionals attended
13 countries represented
27 hospital operators attended
85% of the attendees are coming back again in 2014

Register today | www.mypatientcare.sphereconferences.com

12 14 August 2014 | Sunway Pyramid Convention Center, Kuala Lumpur

www.mypatientcare.sphereconferences.com

HRDF CLAIMABLE Under

SBL Scheme
Open to Malaysian Delegates only

Pricing for Solution Providers

DATE

Single Ticket (2 day conference)

12 - 13 August 2014

Site visit (Sign up separately)

14 August 2014

Pricing for Healthcare Institutions

Please email/ fax the completed form to

Ms Lily Low at lily@sphereconferences.com
or +65 6748 9462

Early bird pricing (16th May 15th June 2014)

SGD 1,440

SGD 1,600

SGD 50

DATE

Normal Price (After 15th June 2014)

SGD 50

Early bird pricing (16th May 15th June 2014)

Normal Price (After 15th June 2014)

Single Ticket (2 days conference)

12 - 13 August 2014

SGD 450

SGD 500

Group of 3^

12 - 13 August 2014

SGD 1,283

SGD 1350

Group of 5^

12 - 13 August 2014

SGD 2,025

SGD 2,125

SGD 50

SGD 50

Site visit (Sign up separately)

14 August 2014

All registered attendance includes refreshments and lunch. The fee does not include hotel accommodation and transportation.
Only 1 (one) discount scheme is applicable per registration.
7% GST (Goods and Services Tax) is applicable to all Singapore-registered companies.
*subject to Organisers approval
^ Discounts are not cumulative. Only one discount scheme is applicable per group registration from the same company at one time.

Sub- Total: SGD

Admin fee: SGD 50
TOTAL:

SGD

NAME:

PAYMENT TERMS
Full payment is required to be made within 7 days from date of invoice. All
payments must be received prior to the event date. SPHERE EXHIBITS reserves
the right to refuse admission to the event if payment has not been received.

JOB TITLE:

Payment with discount offers must be received by promotion or early bitd cutoff date in order to enjoy the promotional rates. After which, the discount will
not be applicable and we will be charging the regular fee accordingly.

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Cheque should be crossed and made payable to:
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Mail to: Singapore Press Holdings Ltd, Robinson Road Post Office, Locked Bag
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CONTACT PERSON & TEL (FOR GROUP REGISTRATIONS):

*By signing on this form you acknowledge that you have read and accepted our Terms and Policies.

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I consent to Sphere Exhibits Pte Ltd and its related entities, affiliates and subsidiaries (collectively
Sphere) collecting, using, disclosing and/or processing any information or personal data as
provided by me in this registration form for the purposes of sending me marketing messages about
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** Please note that leaving any of the tickboxes above blank will not be treated as a withdrawal of any consent you
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**Photographs and videos may be taken during the event for use in promotional brochures, event publicity and other
related purposes by Sphere Exhibits Pte Ltd, its related corporations and its service providers.

TERM AND POLICIES

CANCELLATION AND SUBSTITUTION POLICY

1.
2.
3.
4.
5.

Should delegate be unable to attend the event, a substitute (confirmed in writing by the delegate or company prior to the event) is welcome at no extra charge;
SPHERE Exhibits does not provide refunds nor credits for cancellations or no-shows. Invoiced amounts are payable in full upon issuance of invoices;
SPHERE Exhibits reserves the right to alter the programme without notice including substitution, alteration or cancellation of speakers and/or topics and/or the alteration of the dates of the event;
SPHERE Exhibits is not responsible for any loss or damage as a result of a substitution, alteration, postponement or cancellation of an event.
Should there be a need to cancel the event, the organizer will refund delegates for registration fees paid, and will not be held responsible for any travel and/or accommodation costs incurred.

LIABILITY

SPHERE EXHIBITS will not accept liability for damages of any nature sustained by delegates or accompanying persons, or loss of, or damage to their personal property as a result of the events.

PRIVACY LEGISLATION

In registering for the event, relevant details may be incorporated into a participants list for the benefit of all delegates. These details may also be available to all related companies of SPHERE EXHIBITS
and parties directly related to the event, including the venues and accommodation providers. SPHERE EXHIBITS may use these details to inform current participants of the event, updates or future
conferences via email or post. Participants are responsible for advising SPHERE EXHIBITS if they do not wish to have their email addresses included in the conference participant list or SPHERE EXHIBITS
distribution list for future events.

GOVERNING LAW

The Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore.

FORCE MAJEURE

SPHERE EXHIBITS shall not be liable in damages for any delay or default in performing the event if such delay or default is caused by conditions beyond its control such as acts of God, government and
political interruptions. In such event, SPHERE EXHIBITS shall not only be obliged to proceed with the event and may at its sole and absolute discretion decide on any reimbursement of not more than
70% of the payments received by it.