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ANNUAL REPORT
2012
!"#$% '#(#)*%"+) ,-"%.-"/
0%12*3 !"#$% '#(#)*%"+) ,-"%.-"/
ChapLer 1 Overvew o Lhe GTP
ChapLer 2 GTP 2.0. Enhancng Change
ChapLer 3 hddressng Lhe ksng CosL o Lvng
ChapLer / keducng Crme
ChapLer 5 FghLng CorrupLon
ChapLer 6 mprovng SLudenL OuLcomes
ChapLer 7 kasng Lvng SLandards o Low-ncome
4-2)%5-6/)
ChapLer 8 mprovng kural asc nrasLrucLure
Ccntents
4
6 180
160
8 190
28 204
36 205
50 216
90 232
70 224
114
142
ChapLer 9 mprovng Urban Publc TransporL
ChapLer 10 MnsLeral Key kesulL hreas
nLernaLonal Perormance kevew
hgreed Upon Procedures by PrcewaLerhouse Coopers
2012 NKkh Perormance and ExpendLure udgeL
TweeLbyLes rom TwLLerjaya
Glossary
hcknowledgemenLs
! #$ %&'() *' &+%'&* *,#* *,+&+ ,#-+ .++/
signicunt uchievements in u|| seven Nutionu|
key Resu|t Areus {NkRA).
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thc ccsc, ccn clso prcscnt us wth dgcultcs.
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thc cvl scrvcc, s morc dgcult thcn most.
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to rcport thct thcrc hcvc bccn sgn]ccnt
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DATO SRI MOHD NAJIB BIN TUN ABDUL RAZAK
Prime Minister of Malaysia
Dato Sri Mohd Najib bin Tun Adbul Razak
Prime Minister of Malaysia
Government Transformation ProgrammeAnnual Report 2012 Foreword Government Transformation ProgrammeAnnual Report 2012 Foreword 4 5

FORGING AHEAD TO GTP 2.0
With the rst phuse oj the
Covernment Trunsjormution
Progrumme {CTP) Jruwing
to u c|ose |ust yeur, I um
p|euseJ to report thut this
$#001-+ (/)+&*#21/3 .4 *,+
Covernment hus yie|JeJ
signicunt resu|ts.
CTP 2.0 uims to enhunce unJ Jeepen the seeJs oj
chunge we huve p|unteJ over the |ust three yeurs,
unJ I, jor one, um euger|y |ooking jorwurJ to see
how our country wi|| muture unJ grow.
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ntctvcs mplcmcntcd n thc ]rst two yccrs
o] thc CTP. Through thcsc cgorts, cn
;/($#5#/1#/&#1 /;0:#$ .8 (..$ $)3+)& 0."#1
6/&. &'#6$ .7/ '.0#* &'$.;4' &'# FGHI[*
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0#)/& 8.$ )22 $)3+)& $#4)$12#** .8 $)5#, $#2646./
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-."#$/0#/& :#5);*# 7#, 263# 0.*& 9)2)+*6)/*,
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&'$## +#)$*= >'# ")$6.;* FGHI &#)0* 7622 :#
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)22 2#"#2*Z8$.0 6**;#* .8 5$60# )/1 *#5;$6&+ &.
TAN SRI DATO HAJI MUHYIDDIN
HAJI MOHD YASSIN
Deputy Prime Minister of Malaysia
Yang Amat Berhormat Tan Sri Dato Haji Muhyiddin
Haji Mohd Yassin
Deputy Prime Minister of Malaysia

SOLID FOUNDATION LAID BY GTP 1.0
It wou|J be Jicu|t jor
#/4'/+ *' 1$%&'-+ '/ *,+
resu|ts oj CTP 1.0, unJ I
um prouJ to report, in my
cupucity us the Chuirmun oj
the De|ivery Tusk Force, thut
we huve uccomp|isheJ u|most
everything thut we set out
to uccomp|ish. Though there
is sti|| u |ong rouJ uheuJ oj
us, I urge u|| oj us to tuke
u moment to reect on our
uccomp|ishments unJ to
internu|ise the |essons thut
we huve |eurnt over the
|ust three yeurs.
Government Transformation ProgrammeAnnual Report 2012 Foreword Government Transformation ProgrammeAnnual Report 2012 Foreword 6 7
The rukyut ure encourugeJ to be us prouctive
us possib|e in voicing their concerns unJ
criticisms oj the CTP, with the promise thut
every concern wi|| be uJJresseJ.
commercal mall operaLors and
schools Lo solve Lhe ssue.
n Ls ghL agansL corrupLon,
Lhe FghLng CorrupLon NKkh
reporLed record number o
whsLleblowers comng orward Lo
reporL nsLances o corrupLon wLhn
governmenL agences aLer Lhe
Whist|cb|owcr Protcction /ct 2010
came nLo orce lasL year. Malaysa's
nLernaLonal CorrupLon PercepLons
ndex CP) has mproved as a drecL
resulL o Lhese nLaLves, whch
have been made drecL response
Lo rakyaL concerns over Lhe sLaLe o
corrupLon n Lhs counLry.
uL more can and needs Lo
be done. The GovernmenL has,
snce Lhe mplemenLaLon o GTP,
demonsLraLed an unprecedenLed
level o Lransparency and
accounLablLy n Lhe execuLon o
Ls nLaLves, and s commLLed
Lo manLanng Lhs level o
accounLablLy n Lhe comng years.
The rakyaL are encouraged Lo be
as proacLve as possble n vocng
Lher concerns and crLcsms o Lhe
GTP, wLh Lhe promse LhaL every
concern wll
be addressed.
THE NKRAS:
PI STONS OF THE
GTP ENGINE
From Lhe nLensve consulLaLons
wLh Lhe rakyaL and Lhe prvaLe
secLor n GTP labs come Lhe seven
key resulL areas - oLherwse known
as NKkhs. The NKkhs make up Lhe
hearL o Lhe GTP programme and
are also supporLed by nLaLves
under Lhe MnsLeral Key kesulL
hrea MKkh). The MKkh looks aL
mporLanL ssues noL addressed by
Lhe NKkhs buL deemed mporLanL
Lo Lhe overall success o Lhe GTP.
n underLakng Ls programmes,
Lhe GTP leL no sLone unLurned,
obLanng eedback and buy-n rom
all sLakeholders. rom cvl servanLs
Lo Lhe prvaLe secLor and, mosL
mporLanLly, Lhe rakyaL.
The need or a major overhaul
o Lhe GovernmenL engne o
growLh became evdenL aLer
regonal peers sLarLed Lo pull
ahead despLe Malaysa's ascendanL
posLon n Lhe early years aLer
ndependence. Whle eorLs by
Lhe GovernmenL had sgncanLly
grown Lhe Malaysan economy,
and delvered crucal nrasLrucLure
or boLh Lhe rakyaL and busness
communLy, Lhe GovernmenL elL
LhaL Lhe Malaysan engne needed
Lo shL up Lo Lhe nexL gear Lhe
counLry were Lo reach Ls ambLous
developmenLal goals.
hL Lhe same Lme, Lhe rakyaL
has also been callng or change.
Expressng concerns over key ssues
such as Lhe rsng cosL o lvng,
corrupLon, crme and educaLon,
Lhe rakyaL was callng on Lhe
GovernmenL Lo sLep up Ls eorLs
Lo mprove Lhese areas. The GTP s
a clear response Lo Lhese calls.
PEOPLE FIRST,
PERFORMANCE NOW
The GovernmenL, under Lhe
oversghL o Prme MnsLer
DaLo' Ser Najb kazak, s ocused
on execuLng nLaLves under Ls
"People FrsL, Perormance Now"
drecLve. The GTP s rom Lhe
sLarL a rakyaL-cenLrc programme
o change LhaL sLrves Lo address
ssues rased by Lhe people. The
GTP s Lhus a responsve programme
o change, whch s also drecLed
Lowards Lhe overarchng goals o
vson 2O2O.
For example, 2O12 saw a
publc ouLcry n Lhe mddle o
Lhe year owng Lo a spaLe o
hgh-prole crmnal cases. The
keducng Crme NaLonal Key kesulL
hrea NKkh) Look mmedaLe acLon
Lo deal wLh Lhe rooL causes o Lhose
crmnal cases. Ths resulLed n Lhe
developmenL o Lhe ar-reachng
Unitcc /cinst Crimc campagn,
whch saw unprecedenLed
collaboraLon beLween Lhe polce,
Dverview cf the CTP
The Government Transformation Programme (GTP) was designed to be an
ambitious programme of change aiming to transform the very foundations of
the Malaysian Government. The implementation of the GTP is in part a response
to requests from the rakyat, who were demanding more from the Government,
and in part a recognition of the fact that the deadline to become a
high-income nation by 2020 is fast approaching.
CHAPTER
!
Addressing the
Rising Cost of Living
COL NKRA
Reducing Crime
CRI NKRA
Fighting Corruption
ANTI-CORR NKRA
Improving Student
Outcomes
EDU NKRA
Raising Living
Standards of Low-Income
Households
LIH NKRA
Improving Rural
Basic Infrastructure
RBI NKRA
Improving Urban
Public Transport
UPT NKRA
THE NKRAS,
BY THE END OF 2012, ARE:
Government Transformation ProgrammeAnnual Report 2012 Chapter One Government Transformation ProgrammeAnnual Report 2012 Chapter One 8 9
The rsI phase oI Ihe CTP seeks
Io InIIIaIe ImmedIaIe and bIg
changes Io Ihe cIvIl servIce and
governmenI sIrucIure, Io arresI
Ihe declIne In key NKRAs, and
Io renew Ihe IaIIh oI Ihe rakyaI
In governmenI.
The rsI horIzon oI IransIorma!
IIon aIms Io change deeply-
rooIed perIormance culIures
wIIhIn Ihe cIvIl servIce by
challengIng Ihe varIous mIn!
IsIrIes Io reIorm and address
Ihe greaIesI Issues ahecIIng
Ihe rakyaI.
The second phase oI Ihe CTP
buIlds on Ihe successes oI CTP
1.U by IurIher deepenIng and
broadenIng reIorms Io com!
pleIe Ihe IransIormaIIon oI Ihe
cIvIl servIce.
MeanwhIle, sIeps wIll be Iaken
Io IurIher develop a perIor!
mance culIure, whIch Is cru!
cIally ImporIanI In preparIng
MalaysIa Ior Ihe nexI phase oI
developmenI.
The IInal sIreIch In helpIng
MalaysIa achIeve IIs ambIIIon
VIsIon 2U2U aspIraIIons, CTP
3.U no longer IargeIs reIorm,
buI aIms Io evolve governmenI
Io Ihe nexI level, IocusIng on
prIorIIIes such as InnovaIIon
and rakyaI-cenIrIc delIvery
models.
Upon compleIIon oI Ihese
goals, MalaysIa wIll have a
pre-emInenI sysIem oI gover!
nance IhaI wIll rIval Ihe besI In
Ihe world.
THE HDIZDN5
DF THE CTP
The GTP is divided into three phases, or horizons,
each with its individual emphasis. 2012 represented
the last year of the first horizon, otherwise known as
GTP 1.0, while the second horizon will run from 2013
to 2015. The final horizon will begin in 2016
and end in 2020.
GTP 1.0
2009 > 2012
GTP 2.0
2013 > 2015
GTP 3.0
2016 > 2020
1.1
DRILLING DOWNTO THE
3-FOOT LEVEL
Whereas mosL governmenL
programmes are planned and
mplemenLed aL a level o
absLracLon, Lhe GTP s a deLal-
orenLed programme LhaL drlls
/-.( *- *5% )$766%)* /%*7#6) *-
acheve dscreLe nLaLves, whch
LogeLher orm Lhe overall plan
o Lhe GTP.
The meLaphor employed n Lhe
GTP s one o a map LhaL shows Lhe
Lopography o a plan on derenL
levels o scale. Whle Lhe ,OOO-ooL
scale s useul Lo help navgaLe and
plan rouLes aL a level o absLracLon,
Lhe acLual roads and navgaLon
ponLs are only vsble aL Lhe -ooL
scale. nLaLves n Lhe GTP are Lhus
speced Lo Lhe -ooL level, whle
Lhe overall plan s vsble aL Lhe
much broader scale.
n lne wLh Lhs meLaphor,
key goals were assgned NaLonal
Key Perormance ndcaLors NKPs)
and robusL delvery plans were
speced or each nLaLve. The
resulLs o Lhe GTP are also subjecL
Lo a rgorous revew process, whch
s conducLed by boLh local and
oregn exLernal revewers. kesulLs
o Lhese revews are reporLed
regularly Lo Lhe rakyaL Lhrough Lhe
publcaLon o annual reporLs and
oLher publc engagemenL sessons
such as Lhe GTP Open Days.
The nLaLves o Lhe GTP
are anchored by a commLmenL
Lo delver g FasL kesulLs. More
Lhan a moLLo, g FasL kesulLs s a
phlosophy. L guaranLees LhaL Lhe
nLaLves Lalored under Lhe GTP
are desgned Lo delver changes
LhaL are as ar-reachng as possble
n as shorL a Lme as possble.
The GTP s unprecedenLed n
Lerms o scale and ambLon,
and looks Lo drve Lhe counLry
Lowards achevng Ls 2O2O
developmenL goal o becomng a
hgh-ncome naLon and delverng
Lhe accompanyng promse o
a beLLer qualLy o le or all
Malaysans. The GTP s Lhus very
much n lne wLh Lhe 1Malaysa
ramework o puLLng people and
perormance rsL.
Government Transformation ProgrammeAnnual Report 2012 Chapter One Government Transformation ProgrammeAnnual Report 2012 Chapter One 10 11
The GTP has now enLered Ls
second phase o execuLon. Lhe
GTP 1.O s akn Lo jump-sLarLng
a dormanL engne, GTP 2.O can
be lkened Lo shLng gears rom
rsL Lo second. n oLher words, Lhe
LransormaLon s noL yeL quLe n
cruse conLrol, and requres some
revvng Lo brng L up Lo speed.
GTP 2.0
2013 > 2015
GTP 2.O looks Lo urLher enhance
and buld on Lhe nLaLves
esLablshed n GTP 1.O by
synLhessng lessons learned wLh
new LargeLs Lo be aLLaned over Lhe
nexL Lhree years. n many o Lhe
NKkhs, Lhere s a clear qualLaLve
derence beLween Lhe nLaLves
o GTP 1.O and GTP 2.O.
For example, n Lhe case o Lhe
k NKkh, Lhe Leam s mplemenLng
specc nLaLves LhaL ocus on
rural economc developmenL, whch
s a shL rom Ls GTP 1.O ocus on
basc nrasLrucLure alone. The Leam
s Lhus changng Ls name rom
mprovng kural asc nrasLrucLure
Lo mprovng kural DevelopmenL n
GTP 2.O.
GTP 2.O wll see Lhe oundaLon
or LransormaLon renorced
even as Lhe NKkhs sLarL Lo make
Lruly nnovaLve changes n Lher
respecLve areas. Hccups rom
GTP 1.O wll be smooLhed ouL and
urLher eorLs wll be made Lo
obLan greaLer publc supporL and
buy-n or Lhe GTP.
Morc cctci|s cbout CTP 2.0 crc cvci|cb|c
in thc ncxt chcptcr o] this rcport.
The rsL horzon o Lhe GTP may
prove Lo be Lhe mosL challengng
o Lhe Lhree, as Lhe NKkh Leams
were charged wLh Lhe monumenLal
Lask o nLroducng and nculcaLng
Lhe sprL o susLanable change
wLhn Lhe very oundaLons o Lhe
cvl servce. Change s dculL
Lo culLvaLe, especally when
aced wLh a work culLure LhaL has
been n place snce Malaysa's
ndependence n Lhe 1Os.
However, change was ulLmaLely
necessary as L became clear
LhaL Lhe way Lhngs were beng
done was smply noL delverng
resulLs asL enough or Lhe counLry
Lo acheve Ls developmenLal
ambLons by 2O2O. Layers o
bureaucracy and a Lenure-drven
raLher Lhan perormance-drven
culLure encouraged medocre
perormance, whch was a ponL
o rusLraLon or Lhe rakyaL and
prvaLe secLor nvesLors.
The goal o GTP 1.O was Lo
Lransorm Lhe sLaLus quo va Lhe
mplemenLaLon o LransormaLonal
nLaLves Lo geL Lhe Malaysan
engne o growLh sLarLed agan. Ths
requred a Lwo-pronged approach.
nLroducng LransormaLonal
change and layng Lhe oundaLon
or urLher change Lo come.
The Lask has noL been an
easy one and Lhe NKkh Leams have
reporLed some ressLance rom
governmenL bodes. Ths ressLance
was largely anLcpaLed, buL L s
a ar concluson by any accounL
LhaL Lhe work o GTP 1.O has been
successul.
GTP 1.0
2009 > 2012
Government Transformation ProgrammeAnnual Report 2012 Chapter One Government Transformation ProgrammeAnnual Report 2012 Chapter One 12 13
Whi|e the specic Jetui|s oj the
thirJ horizon ure sti|| too Jistunt
to be JetermineJ, the gou| is to ensure
thut u|| Mu|uysiuns regurJ|ess oj
buckgrounJ wi|| enjoy the rewurJs
oj u high-income nution.
The Lhrd and nal phase o Lhe GTP anLcpaLes
compleLon o Lhe GovernmenL's reorms, pavng
Lhe way or nnovaLve measures Lo beLLer serve
Lhe rakyaL. Whle Lhe specc deLals o Lhe Lhrd
horzon are sLll Loo ar away Lo be deLermned,
Lhe goal s Lo ensure LhaL all Malaysans
regardless o background wll enjoy Lhe rewards
o a hgh-ncome naLon.
The GTP s a programme LhaL doveLals wLh
Lhe Economc TransormaLon Programme ETP),
whch drecLly addresses economc secLors o
Malaysa Lo Lransorm Lhem nLo hgh-value,
hgh-ncome generaLng ndusLres. Ths approach
ensures noL only LhaL Malaysa wll become
a Lhrvng, compeLLve naLon, buL LhaL L s
supporLed by a governmenL nrasLrucLure,
whch s ecenL and eecLve.
Moreover, Lhe GTP and ETP wll operaLe n
Landem Lo ensure LhaL Lhe Malaysan workorce
s Lransormed Lo be on par wLh Lhe besL n Lhe
world, Lhus securng Lhe compeLLveness o Lhe
rakyaL's LalenL or hgh-value jobs boLh wLhn
and ouLsde Malaysa.
GTP 3.0
2016 > 2020
Government Transformation ProgrammeAnnual Report 2012 Chapter One Government Transformation ProgrammeAnnual Report 2012 Chapter One 14 15
IC FA5T E5ULT5
CTP 1.0
2012 represented the last year of the first horizon
of the GTP, otherwise known as GTP 1.0. The GTP
has been divided into three phases, and GTP 1.0
represents the first wave of change aimed at
arresting the decline in National Key Result Areas
(NKRAs) and laying down the foundation for further
transformation to come.
1.2
The sLory o Lhe GTP so ar has been one o
buldng success upon success, and 2O12 was
no derenL. DespLe challenges LhaL led Lo
several mssed LargeLs, Lhe msses were largely
due Lo Lhe GTP beng a vcLm o Ls own success.
The rsL Lwo years o GTP 1.O yelded such
posLve resulLs LhaL Lhe bar was sgncanLly
rased or some key nLaLves n 2O12.
hs Lhe lasL year o GTP 1.O, Lhe NKkh Leams
were parLcularly cognsanL o Lhe need Lo buld
sucenLly secure and sold oundaLons Lo
susLan Lhe LransormaLon process over Lhe nexL
eghL years. Challenges were encounLered and
n mosL cases overcome, oLhers remaned as
learnng lessons or Lhe NKkhs.
2O12 agan yelded sgncanL ouLcomes,
a summary o whch s presenLed here. WLh Lhe
rsL horzon havng drawn Lo an end by Lhe end
o 2O12, Lhe ollowng sub-secLons provde a
snapshoL o Lhe GTP's mlesLones over Lhe pasL
Lhree years.
2012 uguin yie|JeJ
signicunt outcomes,
u summury oj which is
presenteJ here.
APRIL 20, 2009
The GTP and sx NKkhs
are nLroduced by Prme
MnsLer DaLo' Sr Mohd Najb
Tun hbdul kazak
SEPTEMBER 16, 2009
PEMhNDU s esLablshed
MARCH 04, 2010
Name and Shame daLabase s
launched (ANT-CDRR}
OCT TO NOV 2009
FrsL GTP Labs conducLed
DEC TO JAN 2010
Open Days are held
JANUARY 28, 2010
GTP s launched
CTP MILE5TDNE5
In the GTP 2.0 Road Map, no one gets left behind.
We welcome questions and feedback on the Government Transformation Programme (GTP).
Engage with us at @gtp_roadmap or www.pemandu.gov.my
MAY 16, 2010
New Deals are nLroduced
(EDU NKRA}
GTP 1.1
2010
SEPTEMBER 30, 2010
Sae CLy Programme s
expanded naLonwde
(CR NKRA}
JULY 08 TO 12, 2010
1hZhM s mplemenLed n Sabah
and Sarawak (LH NKRA}
JULY 14, 2010
ala League Table nLroduced
(CR NKRA}
OCTOBER, 2010
mplemenLaLon o cash
asssLance scheme or Lhe
exLreme poor (LH NKRA}
NOVEMBER 28, 2010
The Kuchng-Seran hghway s
launched, a 1.7km sLreLch
connecLng nne vllages and
Lwo schools n a remoLe dsLrcL
n Sarawak (R NKRA}
JANUARY 01, 2011
The 1hZhM nsurance programme
s launched (LH NKRA}
FEBRUARY 11, 2011
2/ prmary school head
Leachers are awarded New
0%76 7.7"/) (EDU NKRA}
FEBRUARY 17, 2011
TwenLy-Lhree schools are
denLed as Hgh Perormng
Schools (EDU NKRA}
DECEMBER 15, 2010
Whist|cb|owcr Protcction /ct
s nLroduced (ANT-CDRR}
DECEMBER 31, 2010
The "ExLreme Poor" caLegory
#( '7673)#7 #) 76$-)* %(*#"%63
eradcaLed, reduced rom //,6/
households Lo 1O8 by Lhe end
o Lhe year (LH NKRA}
GTP 1.2
2011
JANUARY, 2010
FrsL our us Express
TransL ET) kouLes are
nLroduced (UPT NKRA}
FEBRUARY 27, 2011
New bus LckeLng sysLem s
nLroduced on kapdKL buses
(UPT NKRA}
JUNE, 2010
1O our-car Lran seLs o Lhe
Kelana Iaya LkT lne are n
-1%"7*#-( (UPT NKRA}
APRIL 29, 2010
The School mprovemenL
Programme SP) s ocaLed
(EDU NKRA}
Government Transformation ProgrammeAnnual Report 2012 Chapter One Government Transformation ProgrammeAnnual Report 2012 Chapter One 16 17
MARCH 08, 2012
The KTM KomuLer Lrans sLarL
puLLng nLo servce sx-car Lran
)%*) (UPT NKRA}
APRIL 25, 2012
The GovernmenL sLpulaLes LhaL
Ls deparLmenLs and agences
musL now seek publc opnon
beore draLng amendmenLs Lo
exsLng laws or nLroducng new
blls (ANT-CDRR}
JUNE 08, 2012
Some ,// prvaLe pre-school
Leachers undergo a Lhree-week
course Lo mprove Lher delvery
o pre-school educaLon
(EDU NKRA}
AUGUST 10 TO 14, 2012
The GTP 2.O Open Days are held
n EasL Malaysa
NOVEMBER 2012
The polce servce's SMS raLng
sysLem s launched Lo seek
eedback rom Lhe rakyaL on
ronLlne polcng servces
(CR NKRA}
NOVEMBER 12, 2012
The Pasar Sen CLy us Termnus
s launched, provdng nLegraLed
access Lo varous bus lnes
(UPT NKRA}
NOVEMBER 18, 2012
The rsL phase o Lhe Englsh
Language Teacher Upskllng
Programme begns n KelanLan,
Pahang and Melaka nvolvng 81O
Leachers (EDU NKRA}
DECEMBER 2012
Over /,OOO women enLrepreneurs
developed snce 2O1O (LH NKRA}
GTP 2.0
2013
OCTOBER 30, 2012
The Park and kde aclLy s
compleLed aL Lhe Gombak
)*7*#-( (UPT NKRA}
NOVEMBER 28, 2011
The Masjd Iamek sLaLon, whch
s a connecLng ponL or boLh LkT
lnes, compleLes Ls nLegraLon
work (UPT NKRA}
DECEMBER 04, 2011
TwenLy-Lwo waLer reLculaLon
upgradng projecLs n Melaka
are compleLed (R NKRA}
JANUARY 2012
The MnsLry o Federal
TerrLores and Urban Wellbeng
jons Lhe 1hZhM programme as
one o Ls mplemenLng agences
(LH NKRA}
FEBRUARY 03, 2012
FourLeen new Hgh Perormng
Schools HPS) were announced
by Lhe MnsLry o EducaLon
are announced (EDU NKRA}
GTP 1.3
2012
AUGUST 17, 2011
,O houses or sale under
DKL Lo Lher currenL LenanLs
under Ls Program anLuan
kumah Pk) or Housng hd
Programme (LH NKRA}
SEPTEMBER 13, 2011
Polce sLaLons n Selangor
mplemenL CusLomer Servce
kaLng CSk) machnes n
sLaLons LhroughouL Lhe sLaLe
n a bd Lo mprove Ls polcng
servces (CR NKRA}
SEPTEMBER 13, 2011
The MnsLry o EducaLon
awards 2 secondary school
prncpals wLh New Deals
(EDU NKRA}
OCTOBER 03, 2011
h new road or n KoLa
Samarahan n Sarawak s
compleLed, Lhereby enablng
greaLer access Lo and rom Lhe
area or Lhe vllagers (R NKRA}
NOVEMBER 14, 2011
Fve Lhousand Pulau SebaLk
vllagers' homes are hooked up
Lo Lhe power grd, brngng Lhem
relable 2/-hour elecLrcLy or
Lhe rsL Lme (R NKRA}
MARCH 31, 2011
The CorporaLe nLegrLy Pledge s
launched (ANT-CDRR}
APRIL 09, 2011
SeDdk Pre-school programme
s launched (EDU NKRA}
APRIL 16, 2011
keurbshed Pudu SenLral LransporL
hub s opened (UPT NKRA}
MAY 25, 2011
The MnsLry o EducaLon
denLes a urLher nne Hgh
Perormng Schools HPS) under
Lhe HPS programme (EDU NKRA}
JUNE 01, 2011
The GovernmenL approves new
reward and recognLon gudelnes
or cvl servanLs who reporL
nsLances o corrupLon LhaL
lead Lo a successul prosecuLon
(ANT-CDRR}
FEBRUARY 28, 2012
The Prme MnsLer announces
Lhe nLroducLon o a new hnL-
CorrupLon nLaLve Lo conLrol
polLcal undng and check Lhe
msappropraLon o unds
(ANT-CDRR}
MARCH 01, 2011
The Termnal ersepadu
SelaLan or SouLh nLegraLed
Termnal s launched n andar
Tasek SelaLan (UPT NKRA}
AUGUST 08, 2011
Touch E Go, a naLonwde kF-D
paymenL sysLem, s nsLalled aL
Express kal Lnk EkL) sLaLons
(UPT NKRA}
NOVEMBER 28, 2011
The kapdKL huLomaLed Fare
CollecLon hFC) and nLegraLed
LckeLng sysLems are launched
or boLh LkT lnes (UPT NKRA}
DECEMBER 14, 2012
The Sae CLy Programme s
mplemenLed by 11 muncpal
councls across Lhe naLon
(CR NKRA}
AUGUST 31, 2012
The GoKL bus, a ree bus servce
connecLng varous landmarks
wLhn Lhe Kuala Lumpur cLy
cenLre, commences operaLons
(UPT NKRA}
SEPTEMBER 2012
IonL paLrols n 612 schools by
Lhe polce and kELh are beng
conducLed under Lhe lue and
Green nLaLve, an exLenson o
Lhe Omnpresence programme
(CR NKRA}
OCTOBER 01, 2012
The LH NKkh commences ploL
programmes Lo meeL Ls GTP
2.O goals. nLaLves nclude a
nancal lLeracy programme,
NGO collaboraLons, a ood baskeL
programme and oLher communLy-
orenLed programmes (LH NKRA}
OCTOBER 2012
1,6 CCTvs are acLve under
Lhe rsL phase o Lhe Sae Cam
nLaLve, rsL launched n
SouLh Iohor (CR NKRA}
NOVEMBER 01, 2012
The LH NKkh reporLs a LoLal
o 1OO,711 parLcpanLs n Lhe
pasL Lwo years n Lhe 1hZhM
programme, ouLpacng Ls orgnal
LargeL o 7, (LH NKRA}
DECEMBER 31, 2011
Over 6,OOO poor households
have parLcpaLed n Lhe 1hZhM
programme (LH NKRA}
Government Transformation ProgrammeAnnual Report 2012 Chapter One Government Transformation ProgrammeAnnual Report 2012 Chapter One 18 19

FIGHTING CORRUPTION
CorrupLon conLnues Lo sLan Lhe Malaysan
cvl servce, buL Lhe FghLng CorrupLon NKkh
hNT-COkk NKkh) has Laken sgncanL sLeps n
GTP 1.O n layng down a oundaLon Lo sLamp ouL
Lhe pracLce. Moreover, Lhe NKkh has expanded
Ls reach Lo esLablsh anL-corrupLon pracLces or
prvaLe secLor enLerprses LhaL carry ouL busness
LransacLons wLh GovernmenL.
h sgncanL mlesLone or Lhs NKkh s Lhe
Kuala Lumpur US Embassy's decson Lo make
use o Lhe NKkh's 'Name and Shame' daLabase
n 2O11, whch lsLs all oenders convcLed o
corrupLon snce Ls mplemenLaLon n 2O1O. The
US Embassy uses Lhe daLa rom Lhe lsL as one o
Lhe crLera Lo deLermne wheLher or noL Lo granL
Lravel vsas Lo Malaysan applcanLs.

ADDRESSING THE RISING COST OF LIVING
The rsng cosL o lvng has become a burden
Lo a sgncanL number o Malaysans, ncludng
Lhose deemed lower-mddle ncome earners.
DespLe Lhe besL eorLs o Lhe GovernmenL Lo
keep prces o essenLals rom rsng, acLors
beyond Ls conLrol such as Lhe rsng cosL o uel
and ood, globally, has encroached upon Lhe
local cosL o lvng.

hlLhough Lhe GovernmenL already subsdses a
number o basc necessLes, L realsed Lhere was
need or a more ocused approach Lo help ease
Lhe burden o Lhe rakyaL wLh respecL Lo rsng
prces. L Lhus nLroduced Lhe hddressng Lhe
ksng CosL o Lvng NKkh COL NKkh) n 2O11, a
year and a hal aLer Lhe ormal mplemenLaLon
o Lhe GTP.
The COL NKkh addresses Lhe ssue o rsng
prces n Lwo ways. rsL, by provdng drecL
nancal asssLance Lo Lhe rakyaL who need L Lhe
mosL, and second, by mplemenLng programmes
Lo supply basc necessLes such as ood and
healLhcare aL a more aordable raLe.
Over Lhe 18 monLhs o Lhe NKkh's
mplemenLaLon, L has managed Lo secure a
number o sgncanL ouLcomes ncludng Lhe
ollowng.
DELIVERING OUTCOMES 2012:
Providing assistance to working class and
underprivileged households
The BR1M programme distributed a one-
off RM500 cash assistance to households earning less
than RM3,000 monthly, and this programme has been
extended and enhanced to include unmarried rakyat in
2013. Underprivileged groups were also helped under the
KAR1SMA programme, which distributed cash assistance
ranging from RM100 to RM450 to recipients including
senior citizens, the disabled, children, single mothers and
widows of police and military personnel. In 2012, RM1.4
billion was distributed under KAR1SMA.
Reducing education costs
In addition to the Back To School cash assistance and
Baucar Buku 1Malaysia programmes, students were
provided with extra support after the Government
abolished school fees for the first time in the countrys
history. In total, RM530 million was channelled to students
through the Back To School programme, while an additional
RM260 million of book vouchers was distributed to 1.13
million students enrolled in tertiary education institutions.
Ensuring affordable goods and services
2012 saw the continuation of key programmes that ensured
basic goods and services such as food and healthcare
remained affordable for every rakyat. Each programme
exceeded its targeted KPI and played an important role
in offsetting the rising cost of living. The COL NKRA also
introduced Kedai Kain 1Malaysia (KK1M) in 2012, which has
a similar goal to KR1M but with respect to clothing. Four
outlets were established last year, the first of which was set
up in Hulu Langat, Selangor.
DELIVERING OUTCOMES 2012:
Announcement of Political Funding Reforms
The Prime Minister has taken positive steps forward with
the implementation of this initiative, which will take place
in GTP 2.0. The announcement is a key endorsement of
the initiative, which aims to plug the leak of funds that are
meant for political parties.
Creation of compliance units across
government bodies
The decision by key enforcement agencies across
government to adopt the ANTI-CORR NKRAs compliance
units is another indication of the success of the initiative.
The Government believes that people are less prone to
corruption when there is someone looking over their
shoulders.
Implementation of the Automated
Enforcement System (AES) by the Road
Transport Department (JPJ)
The Road Transport Department implemented the AES
in August 2012, which aims to minimise opportunities for
corruption, by means of automatic traffic enforcement
activities. Although the programme has come under
some criticism, the ANTI-CORR NKRA believes that these
teething issues are minor inconveniences compared to the
programmes overall benefit.
Creation of the Central Asset
Management Corporation
The aim of this Government agency is to manage
confiscated assets on behalf of the Government. The
Ministry of Finance has already structured a new division
for the corporation, which is presently awaiting the tabling
of a Bill detailing its creation in Parliament.
Improvement in the Corruption Perception
Index (CPI) Ranking
International watchdog Transparency International raised
Malaysias rank from 60th position to 54th in 2012 in its
Corruption Perceptions Index ranking.
Government Transformation ProgrammeAnnual Report 2012 Chapter One Government Transformation ProgrammeAnnual Report 2012 Chapter One 20 21
DELIVERING OUTCOMES 2012:
Increasing pre-school enrolment
The EDU NKRA oversaw the opening of 2,054 new pre-
school classes last year and saw enrolment creep up to
80% of pre-school aged children. It also implemented the
pilot for a quality-gauging programme in preparation for
the enhancement of the initiative in GTP 2.0.
Continued screening of school-children
under LINUS
The screening of the third cohort under the NKRAs
Literacy and Numeracy Screening (LINUS) programme
showed a proficiency rate of 82% and 90% for each
category respectively. In addition, the NKRA enhanced the
way participants were screened to ensure that no student
was left behind. Finally, the EDU NKRA confirmed its
findings by screening some of the students under
test conditions, which deliver a better gauge of
proficiency rates.
h qualLy educaLon sysLem s Lhe cornersLone
o a sklled workorce, whch n Lurn s vLal or
Malaysa Lo acheve Ls 2O2O developmenL goals.
Over Lhe Lhree years o GTP 1.O, Lhe mprovng
SLudenL OuLcomes NKkh EDU NKkh) has shown
conssLenL successes n Ls core nLaLves, buL
perhaps mosL sgncanL s Lhe ocused and
conLnuous aLLenLon Lo specc areas.
Over Lhe course o GTP 1.O, Lhe EDU NKkh
has meL wLh remarkable success n Ls key areas.
ncreasng pre-school enrolmenL, screenng
prmary sLudenLs or basc numeracy and lLeracy
sklls, recognsng hgh-perormng schools,
closng Lhe gap beLween hgh- and under-
perormng schools, and encouragng greaLer
school leadershp.
n recognLon o Lher success, Lhe NKkh
sLreLched Ls LargeL or 2O12, and sLll managed
Lo reLurn commendable resulLs.
Enhancing the New Deals for
principals programme
This is a core programme under the EDU NKRA which aims
to incentivise principals and head teachers to improve
the performances of their schools. A new category was
introduced in 2012 to ensure that all principals and head
teachers were given a fair opportunity to win a new deal
regardless of the size or enrolment of their schools.
Paving the way for upskilling English teachers
About 61,000 English teachers were tested under
the Cambridge Placement Test (CPT) to gauge their
proficiency in the English Language. This is in anticipation
of an initiative in GTP 2.0 that aims to provide remedial
support for non-proficient teachers.
Moving schools out of Band 6 and Band 7
(43.6% decrease or 164 schools in 2012, 66%
or 420 schools in GTP 1.0)
Moving schools in to Band 1 and Band 2 (27.1%
increase or 101 schools in 2012, 57% or 1009
schools in GTP 1.0)
The School Improvement Programme aims to close the gap
between the highest performing and lowest performing
schools by providing support and aid to schools falling into
the two lowest categories, i.e., those categorised as Band 6
and Band 7 schools. Meanwhile, additional support is also
given to schools to help them improve their performance
and raising them up to Band 1 and Band 2 standards.

IMPROVING STUDENT OUTCOMES
The keducng Crme NKkh Ck NKkh) s Lasked
wLh Lwo smulLaneous goals. Lo reduce crme
n Lhe counLry and Lo resLore publc condence
n Lher own personal securLy. Whle much has
been accomplshed n GTP 1.O wLh respecL Lo
Lhe ormer goal, Lhe NKkh ams Lo work harder on
Lhe laLLer because a eelng o nsecurLy perssLs
among Lhe general publc. NoneLheless, Lhe
reducLon o ndex crme by 26.8% n GTP 1.O s
a huge accomplshmenL by any measure, and one
LhaL all Malaysans can sLand behnd.
The NKkh scored a number o bg wns n GTP
1.O, buL perhaps one o Lhe mosL sgncanL
achevemenLs was Malaysa beng declared n
2O11 Lhe "mosL peaceul" SouLheasL hsan naLon
by Lhe Global Peace ndex, and ourLh saesL
counLry n Lhe hsa Pacc regon. Ths same year,
Malaysa was also ranked Lhe saesL counLry o
1 upper mddle-ncome counLres by Lhe World
IusLce ProjecL's kule o Law ndex. The awards
valdaLe Lhe ecacy o Lhe NKkh's nLaLves.

REDUCING CRIME
DELIVERING OUTCOMES 2012:
Index Crime: -7.6%, Street Crime 41.3% (in 2012)
Index Crime: -26.8% Street Crime 40.8%
(GTP 1.0 overall)
The initiatives of the CRI NKRA further reduced incidences
of Index Crime and Street Crime for the third consecutive
year in 2012, testifying to the effectiveness of initiatives
such as the Omnipresence Programme and the Safe City
Programme. Both flagship initiatives were enhanced in 2012
to broaden their scope and improve their efficacy. The two
programmes count among the most significant efforts on
the part of the Government to holistically address the issue
of crime.
Involving the community in the
fight against crime
The CRI NKRA implemented the United Against Crime
campaign in 2012, which seeks greater public collaboration
with law enforcement officials to help identify issues
and to enhance community relationships. Among the key
target groups for the NKRAs outreach programme in 2012
were women, schools, resident associations and car park
operators.
Fear of becoming a victim of crime: 57.3%
Public concern about personal safety became a key issue
in 2012 after a spate of high-profile criminal cases.
Increasing the number of arrests brought to trial
(34.7% in 2012)
A key frustration for the rakyat and law enforcers, the CRI
NKRA made a concerted effort to increase the number of
cases that were brought before a judge within 12 months
of arrest.
Government Transformation ProgrammeAnnual Report 2012 Chapter One Government Transformation ProgrammeAnnual Report 2012 Chapter One 22 23

IMPROVING RURAL BASIC INFRASTRUCTURE
DELIVERING OUTCOMES 2012:
Continued delivery of clean water to
60,000 rural rakyat
The RBI NKRA continued to work on delivering
construction programmes to bring clean water to rural
Malaysians. The specific projects include:
- Serian Regional Water Treatment Plant, which will
benefit some 22,000 rural villagers upon completion
by early 2013.
- Lubok Antu Phase Regional Water Treatment Plant,
which will bring clean water to 5,000 rural villagers by
early 2013.
- Saratok Regional Water Treatment Plant, which is
expected to serve 43,000 rural villagers by mid-2013.
Delivering roads for 140,000 households
in Sabah
The RBI NKRA focused its 2012 efforts on helping some
of the most isolated rakyat living in rural Sabah. Two
development programmes in particular stand out:
- Upgrading a 40km stretch of Jalan Pulau Bum-Bum,
Semporna; 20,000 households were expected to use
the road by November 2012.
- Construction of a 5km road at Jalan Piau Nagaya;
10,000 households in Ranau will benefit from this
project in January 2012.
Delivering reliable power in Sabah
As part of its commitment to providing access to 24-hour
electricity in Sabah, the RBI NKRA has made notable
headway. Access is delivered under the Ministrys Program
Bekalan Elektrik Luar Bandar (BELB Programme).
- Construction of a Grid Line at Kampung Bangkong,
Pahang under the BELB Programme, which will
connect 120 households to 24-hour electricity upon
the projects completion in early 2013.
- Construction of a Grid Line at Kg. Orang Asli Tanah
Runtuh, Pahang under the BELB Programme, which
will connect 62 households to 24-hour electricity
upon the projects completion in early 2013.
WLh abouL O% o Malaysans, or abouL 8.1
mllon people, sLll lvng n rural areas n
'7673)#7
1
, L s undamenLally mporLanL LhaL
Lhe rural rakyaL have access Lo basc amenLes
such as good qualLy roads, clean waLer, and
relable access Lo elecLrcLy. hlLhough Lhere has
been sgncanL developmenL n Lhs area, Lhe
GovernmenL elL LhaL Lhe pace o developmenL
was noL asL enough and hence ocused eorLs
n Lhe GTP Lo recLy Lhe ssue.
The mprovng kural asc nrasLrucLure
NKkh k NKkh) was Lasked wLh Lhe drecL goal
o ensurng LhaL almosL all Lhe rural populaLon
has access Lo basc nrasLrucLure. However,
budgeL seLbacks n 2O11 meanL a slghL delay
Lo delvery. NoneLheless, Lhe k NKkh has
made sgncanL headway as deLaled n Lhe
Lable below.
(End 2012) Peninsular Sabah Sarawak
Paved/Gravel Roads 98.6% 88.7% 82.7%
Clean Water 99% 87% 86%
24-Hour Electricity 99.8% 88.7% 82.7%

RAISING LIVING STANDARDS
OF LOW-INCOME HOUSEHOLDS
DELIVERING OUTCOMES 2012:
Breaking households from the cycle of poverty
Over the last three years of the GTP, the LIH NKRAs
initiatives have successfully moved 99.9% of the rakyat
formerly categorised as the extreme poor out of that
classification. The primary delivery programme of the
NKRAs initiatives is the Akhiri Zaman Miskin (1AZAM)
programme.
Providing entrepreneurial and skills training
Economic self-empowerment is the cornerstone of the
LIH NKRAs initiatives and a number of different training
programmes were implemented in GTP 1.0. These included
specialised training workshops for women entrepreneurs.
Over the last three years, 4,300 women entrepreneurs have
been trained, exceeding the initial target of 4,000 set at
the start of GTP 1.0.
Increasing home ownership among the poor
Providing access to affordable homes for the poor is a
crucial measure for the LIH NKRA. Under the initiatives of
GTP 1.0, the Government offered a total of 44,416 low-cost
houses for sale under DBKL to their current tenants. At the
same time, restoration of abandoned houses was carried
out, and a total of 4,865 Rumah Mesra Rakyat were built.
The GTP s meanL Lo be an nclusve programme
o LransormaLon, whch means LhaL all Lhe
rakyaL regardless o Lher economc sLaLus and
background can expecL Lo beneL rom Ls
nLaLves. The LH NKkh was mplemenLed Lo
sysLemaLcally mprove Lhe lves o Lhe leasL
advanLaged Malaysans by helpng Lhem break
ouL o Lhe cycle o poverLy.
WLhouL doubL, Lhe bggesL achevemenL o
Lhe LH NKkh s Lhe acL LhaL Ls nLaLves have
succeeded n eradcaLng almosL all nsLances
o exLreme poverLy. Ths was accomplshed by
a combnaLon o drecL nancal asssLance and
programmes Lalored Lo help develop sklls LhaL
promoLe nancal sel-susLanablLy.
hddLonally, Lhe LH NKkh has also lad
Lhe oundaLon or deeper and more enhanced
changes n GTP 2.O rom lessons learned n Lhe
prevous Lhree years. The LH NKkh has now
denLed specc vulnerable groups LhaL musL
be addressed n GTP 2.O, ncludng ndgenous
groups and Lhe urban poor.
The LH NKkh rmly beleves LhaL economc
sel-empowermenL remans Lhe mosL vable
meLhod by whch Lhe mpovershed can break
ouL rom Lhe cycle o poverLy, and Lo Lhs end
Lhe Lask ahead wll nvolve garnerng greaLer
parLcpaLon and npuL rom LargeL groups.
1
-
Wor|c cn| cport 2012.
Government Transformation ProgrammeAnnual Report 2012 Chapter One Government Transformation ProgrammeAnnual Report 2012 Chapter One 24 25
DELIVERING OUTCOMES 2012:
Putting into service six-car train sets for the
KTM Komuter service
All 37 six-car sets ordered for the KTM Komuter have
been put into service, reducing wait times for trains to 15
minutes during peak periods from 45 minutes previously.
The new six-car sets more than double the capacity of
existing rail cars from 450 to 1,100 passengers each.
Introduction of Go KL intra-city buses
Though the initiative actually belongs to GTP 2.0, the UPT
NKRA introduced two of four planned Go KL bus routes
this year that offer service within Kuala Lumpur. The buses
presently report a daily ridership of about 14,000 daily,
indicating much greater use of public transport.
Introduction of Park & Ride facilities
The Government officially launched the Park & Ride in
Gombak on Nov 15, 2012. The facility is a parking bay for
1,200 cars that allows commuters to use rail to travel into
and out of the city. More Park & Rides have been slated
for development along other rail lines including the LRT
station at Kelana Jaya and the KTM stations at Klang and
Rawang.
Implementation of RapidKL Bus
Information system
Bus commuters now have a better idea of the wait times
for their buses thanks to the introduction of the Passenger
Information System (PIS), which tracks the location of
buses through the use of the Global Positioning System
(GPS). In the first phase of implementation, 59 bus stops in
Kuala Lumpur have been outfitted with info boards.
The need or an ecenL urban publc LransporL
sysLem has reached crLcal proporLons wLh Lhe
road use n Kuala Lumpur nearng capacLy.
WLh Kuala Lumpur expecLed Lo grow by anoLher
our mllon people by 2O2O, L has become
apparenL LhaL Lhe exsLng publc LransporL and
road neLworks wll be nsucenL Lo supporL Lhe
new resdenLs.
Over Lhe Lhree years o GTP 1.O, Lhe
mprovng Urban Publc TransporL NKkh
UPT NKkh) has seL n moLon a number o
LransormaLons LhaL are expecLed Lo ncrease
drasLcally ncrease Lhe capacLy and relablLy
o publc LransporL. These nLaLves range rom
exLendng ral capacLy Lo measures desgned Lo
sLreamlne Lhe ow o Lrac wLhn Lhe cLy.
hL Lhe same Lme, Lhe UPT NKkh has made
plans Lo exLend Lhe LghL kal TransL LkT)
neLwork wLhn Lhe Klang valley, whch wll
sgncanLly mprove Lhe accessblLy o
publc LransporL.

IMPROVING URBAN PUBLIC TRANSPORT
Government Transformation ProgrammeAnnual Report 2012 Chapter One Government Transformation ProgrammeAnnual Report 2012 Chapter One 26 27
The Covernment recognises thut the rukyut
is euger jor greuter unJ more visib|e chunge
over the next three yeurs, unJ the CTP
promises to Je|iver these resu|ts.
PUBLIC PERCEPTION
OF GTP
7.2/10
Insitut Integriti Malaysia
SAMPLE SIZE: 13,602
7.4/10
FROST & SULLIVAN
SAMPLE SIZE: 2,040
These prorLy areas are geared
Lowards reormng Lhe sLrucLure
o GovernmenL, whch conLnues
Lo be Lhe prmary ocus o GTP
2.O. NKkhs wll mplemenL boLh
shorL- and long-Lerm nLaLves
Lo urLher enhance GovernmenL
resulLs, ecency, and
accounLablLy.
n summary, Lhe objecLve
here s Lo enhance Lhe work
already begun n GTP 1.O whle
sLayng Lrue Lo Lhe 'People FrsL,
Perormance Now' pllars o Lhe
1Malaysa projecL. The seven NKkhs
wll conLnue Lo anchor Lhe brunL
o Lhe GTP work, buL Lhere wll also
be a shL n drecLon Lo beLLer
algn Lher eorLs wLh oLher
GovernmenL blueprnLs such as
Lhe New Economc Model, 1OLh
'7673)#7 !67( 7(/ *5% '7673)#7
EducaLon lueprnL.
GTP 2.O also ams Lo garner greaLer
supporL rom Lhe publc. hccordng
Lo Lwo surveys conducLed by Lhe
Malaysan nsLLuLe o nLegrLy M)
and FrosL E Sullvan, publc supporL
o GTP was ranked aL 7.2 and 7./
respecLvely ouL o 1O). Though
Lhese numbers are encouragng, Lhe
GovernmenL beleves Lhey could be
hgher and s commLLed Lo seeng
Lhem ncrease over Lhe nexL 6
monLhs.
The GovernmenL recognses LhaL
Lhe rakyaL are eager or greaLer and
more vsble change over Lhe nexL
Lhree years, and Lhe GTP promses Lo
delver Lhose resulLs. n some ways,
Lhese promses wll be sel-ulllng,
as much o Lhe groundwork
esLablshed n GTP 1.O wll sLarL
bearng ruL over Lhe nexL Lhree
years, and wll LranslaLe drecLly
nLo Langble resulLs or Lhe rakyaL.
CTP 2.0: Enhancing Change
With 2020 less than a decade away, GTP 2.0 represents
the next critical leg in the journey towards a developed,
high-income Malaysia. GTP 1.0 has accomplished much
in the last three years; the momentum of change it has
generated must be sustained at the same high levels for
the remainder of the GTP.
CHAPTER
"
Meanwhle, Lhe GTP remans
commLLed Lo Lhe People FrsL
phlosophy, and Lhus recognses
LhaL more can be done Lo help Lhe
rakyaL n all aspecLs o Lher lves.
The rakyaL conLnues
Lo demand more rom Lhe GTP,
and Lhe GovernmenL wanLs Lo
reassure Lhe rakyaL LhaL Lhe change
Lhey seek wll come.
Much o Lhe rsL phase o Lhe
GTP has Laken place behnd Lhe
scenes, snce L was always Lalored
Lo puL n place Lhe oundaLons or
laLer developmenL. The nexL Lhree
years wll see greaLer achevemenLs
and Langble delveres LhaL brng Lo
ruLon all Lhe work LhaL has been
done so ar.
The lasL Lhree years have
yelded mporLanL lessons or Lhe
NKkh Leams gong orward, as well
as mporLanL daLa drecLly relaLed
Lo Lhe mplemenLaLon o nLaLves.
Though Lhe overall goal o GTP
2.O s algned wLh Lhe overall
LransormaLon plan, Lhe nexL Lhree
years wll see specal emphass
placed on Lhe ollowng areas.
Pluggng gaps wLhn NKkhs
and renng delvery meLhods.
Makng enhancemenLs Lo
exsLng nLaLves.
Focusng nLaLves on broader
cross-secLons o soceLy.
SolcLng greaLer nvolvemenL
rom non-governmenLal
organsaLons and Lhe
prvaLe secLor.
Government Transformation ProgrammeAnnual Report 2012 Chapter Two Government Transformation ProgrammeAnnual Report 2012 Chapter Two 28 29
FI GHTING CORRUPTI ON
Publc percepLon o Lhe
eecLveness o anL-corrupLon
nLaLves remans low, and Lhe
GovernmenL has Laken upon Lsel
Lo lead Lhe change n percepLon by
example. PercepLon s noneLheless
an mporLanL componenL o Lhe
NKkh's LargeLs, as corrupLon
proleraLes when Lhe rakyaL are
led Lo beleve LhaL corrupLon s
parL and parcel o dong busness
n Malaysa. Publc surveys, such as
Lhe Global CorrupLon aromeLer
GC) by ndependenL nLernaLonal
markeL analysL FrosL E Sullvan,
ndcaLe LhaL many Malaysans do
noL beleve LhaL corrupLon has
mproved snce Lhe nsLLuLon
o GTP 1.O.
!"#$%& ()*&)(+%,- ,.
,- /,0)*-1)-+
eectiveness in ghting
corruption remuins |ow
2-+)*-3+%,-3$
perception oj Mu|uysiu's
eort in ghting
corruption is Jec|ining
25% of the public think that the
Governments efort in fighting
corruption is inefective
- lalaysla's Cl ranklnq has boon docllnlnq,
from 39th in 2004 to 60th in 2011
- Asldo rou tho dro ln ranklnq, tho country's
Cl scoro (oult 'has') also drood rou b.0-b.1
botwoon 2004 and 2008 to 4.8 ln 2011
- !hls uay bo attrlbutod to the perception of
little progress in combating corruption and o
a lack of political will in implementing efective
antl-corrutlon uoasuros
23% of the public feel that the
corrutlon lovol ln lalaysla or tho
ast throo yoars has lurovod
Sources: Gl obal Corrupti on Barometer 2011,
Transparency I nternati onal
Sources: Corrupti on Percepti on I ndex (CPI),
Transparency I nternati onal
25%
23%
49%
Neither
efective
nor inefective
27%
Efective
25%
lnooctlvo
23%
lurovod
37%
worsonod
40%
8tayod tho sauo
2007
5.1 5.1
4.5
4.4
4.3
2008 2009 2010 2011
2011
4.3
2009
4.5
Cl scoro
contlnuod to docllno
rou 4.b (2000)
to 4.8 (2011)
CA5E FD
CHANCE
GTP 2.0 is aimed at broadening and deepening the
transformation begun in GTP 1.0, but this abstract
idea drills down to specific ambitions for each
respective NKRA. In line with the 3-foot philosophy
of the GTP, each NKRA has identified specific
problems and solutions that will be addressed in GTP
2.0. More detailed information is available in the GTP
Roadmap 2.0, but a snapshot will be provided here
for each NKRA.
2.1
ADDRESSING THE COST
OF LIVING
The COL NKkh was nLroduced n response Lo Lhe growng concerns over
Lhe rsng cosL o lvng. Whle Lhe nLaLves nLroduced have helped
deray some o Lhe heavesL burdens on less orLunaLe rakyaL, Lhere are
no assurances LhaL prces wll noL spke agan n Lhe comng Lhree years.
hs a reacLve NKkh, Lhe COL NKkh wll conLnue Lo monLor nLernal and
exLernal prce pressures and mplemenL appropraLe nLervenLons when
necessary. The GovernmenL has already renewed Lhe anLuan kakyaL
1Malaysa k1M) scheme or 2O1, whch provdes a drecL cash asssLance
Lo households earnng less Lhan a pre-deLermned Lhreshold.
REDUCING CRIME
DespLe mprovemenLs n Lhe
counLry's crme sLaLsLcs and Lher
conLnued downward Lrend,
surveys show LhaL 2.8% o Lhe
rakyaL conLnue Lo eel unsae.
There s Lhereore need or Lhe
Ck NKkh Lo respond Lo Lhese
publc concerns n GTP 2.O by
Lakng urLher acLon Lo reduce Lhe
crme raLe and Lo creaLe a sae and
secure envronmenL or Lhe rakyaL.
The Ck NKkh recognses LhaL L
s Lhe rghL o every Malaysan
Lo eel sae wLhn Lher own
neghbourhoods, and L s Lhe hope
o Lhe NKkh LhaL Ls nLaLves wll
enhance communLy collaboraLon
Lo ghL crme.
Government Transformation ProgrammeAnnual Report 2012 Chapter Two Government Transformation ProgrammeAnnual Report 2012 Chapter Two 30 31
IMPROVING URBAN
PUBLI C TRANSPORT
WLh much o Lhe nrasLrucLure and
capacLy work mplemenLed n GTP 1.O, Lhe
challenge or Lhe UPT NKkh n GTP 2.O s Lo
acLvely ncrease publc LransporL's modal share,
.e., Lhe raLo o commuLers who use publc
LransporL agansL Lhose who use prvaLe vehcles
Lo commuLe Lo Lhe cLy cenLre. GTP 1.O eorLs
have mosLly been ocused on Lhe 'pull' acLors,
.e., nLaLves Lo make publc LransporL more
aLLracLve Lo commuLers. Whle Lhs has proved
ruLul, L has noL aLLracLed as many commuLers
as Lhe UPT NKkh would have lked. n Lhe GTP
2.O, Lhe ocus o Lhe UPT NKkh s Lo conLnue Lhe
work on mprovng connecLvLy and relablLy
whle leveragng on Lhe capacLy enhancemenL
LhaL was carred ouL n GTP 1.O.
IMPROVING RURAL BASI C
INFRASTRUCTURE/IMPROVING
RURAL DEVELOPMENT
The delvery o basc amenLes and
nrasLrucLure Lo rural Malaysans s almosL
compleLe, buL Lhe k NKkh recognses LhaL more
needs Lo be done Lo help Lransorm Lhe rural
economy asde rom access Lo roads, waLer and
elecLrcLy. Hence, n addLon Lo compleLng Ls
delvery o basc nrasLrucLure, Lhe k NKkh wll
also nLroduce new nLaLves Lo help manLan
nrasLrucLure whle developng rural economes
aL Lhe same Lme. The 21sL CenLury vllage
Programme s Lhe anchor nLaLve o GTP 2.O,
and ams Lo Lransorm Malaysan rural cenLres
nLo Lhrvng economc hubs LhaL wll prove
aLLracLve Lo young Malaysans.
RAI SING LIVING
STANDARDS OF LOW-INCOME
HOUSEHOLDS
The measures under GTP 1.O have lad
oundaLons or Lhe ulLmaLe goal o poverLy
eradcaLon, buL Lhere have been obsLacles
along Lhe way LhaL have sLed delvery o some
nLaLves. The GTP 2.O model sees Lhe LH NKkh
expand Ls collaboraLon wLh prvaLe delvery
parLners such as NGOs and oLher prvaLe secLor
organsaLons Lo help reach Lhe rakyaL LhaL need
Ls help Lhe mosL. FurLhermore, Lhere s also
recognLon n GTP 2.O LhaL some vulnerable
groups n Malaysa such as ndgenous people
and Lhe urban poor, LhaL requre specal
aLLenLon. GTP 2.O wll Lhereore see Lhe LH
NKkh LargeL Lhese groups speccally as well.
IMPROVING STUDENT OUTCOMES
/ASSURING QUALITY EDUCATI ON
The EDU NKkh s one o several NKkhs Lo
have shown unqualed success n Ls GTP 1.O
nLaLves. However, L has always manLaned
LhaL Lhe road Lo a qualLy educaLon sysLem
s a long one LhaL cannoL be compleLed n
merely Lhree years. hs such, L has pad close
aLLenLon Lo Lhe oundaLonal deLals LhaL wll
pave Lhe road Lo lelong learnng or Malaysan
sLudenLs. hs such, Lhe nLaLves o GTP 1.O wll
be urLher enhanced n GTP 2.O even as Lhe
NKkh expands Ls ocus Lo encompass oLher
elemenLs o Lhe Leachng proesson. hL Lhe
same Lme, Lhe mplemenLaLon o Lhe Malaysa
EducaLon lueprnL Prelmnary keporL lasL year
s provdng urLher drecLon or Lhe nLaLves o
Lhe NKkh gong orward.
CTP 1.0 eorts huve
most|y been jocuseJ on
the '"pu||" juctors, i.e.,
initiutives to muke pub|ic
trunsport more uttructive
to commuters.
Government Transformation ProgrammeAnnual Report 2012 Chapter Two Government Transformation ProgrammeAnnual Report 2012 Chapter Two 32 33
GOVERNANCE MODEL
The Governance model o GTP 2.O s an exLenson o Lhe sLrucLure already
seL n place n GTP 1.O. DrecL oversghL o Lhe nLaLves wll be managed
by Lhe Delvery ManagemenL Oce DMO) and PEMhNDU, whch wll
monLor Lhe mplemenLaLon plans and presenL weekly progress reporLs
aL Lhe workng level. The DMO and PEMhNDU also reporLs drecLly Lo Lhe
Delvery Task Force DTF), whch s chared by Lhe DepuLy Prme MnsLer.
Each NKkh adopLs a smlar governance model Lo ensure LhaL Lher
nLaLves are n lne wLh Lhe naLonal LransormaLon plan. The model
ensures LhaL all levels o GovernmenL - rom Lop Lo boLLom - receve
regular updaLes and make Lweaks Lo Lhe process as Lhey see L. The overall
GTP s overseen by Lhe Prme MnsLer's Oce as well as Lhe DepuLy Prme
MnsLer n hs capacLy as DTF char.
WLh respecL Lo Lhe execuLon o Lhe GTP nLaLves, Lhe MnsLers
correspondng Lo each NKkh have been desgnaLed Lhe key delvery bodes.
ACCOUNTABILITY AND
TRANSPARENCY
The rakyaL are also deemed one
o Lhe key overseers o Lhe NKkh
projecLs, and Lhe nLeracLon
beLween Lhe sLakeholders and
Lhe general publc s generally
conducLed Lhrough Open Days,
specal engagemenL sessons and
workshops. Fnally, Lhe GTP s
also overseen by a panel o local
and oregn ndependenL experL
revewers.
The nLernaLonal Perormance
kevew panel s one such example.
The Pk s an annual revew
comprsng experLs rom oLher
developed naLons who are nvLed
Lo scruLnse and valdaLe Lhe
resulLs o Lhe GTP. The eedback
receved rom Lhe panel has proved
nvaluable and has seL Malaysa
on Lhe world sLage as a key
LransormaLon agenL.
hL Lhe same Lme,
PrcewaLerhouseCoopers Malaysa
PwC) has been engaged Lo perorm
agreed-upon procedures hUP)
on Lhe GTP resulLs Lo ensure Lhe
auLhenLcLy and accuracy o Lhe
resulLs. The hUP process valdaLes
Lhe normaLon and daLa npuLs
used Lo calculaLe NKPs by ensurng
*57* *5% '#(#)*"#%) 7(/ -*5%"
execuLve bodes adhere Lo Lhe
hUP n Lhe reporLng o Lher
respecLve NKPs.
NKRAS LEAD MINISTRY
Addressing the Rising Cost of Living Office of the Deputy Prime Minister
Reducing Crime Ministry of Home Affairs
Assuring Quality Education Ministry of Education
Fighting Corruption Office of the Minister in Charge of Law
Raising Living Standards of Ministry of Women, Family and
Low-Income Households Community Development
Improving Rural Development Ministry of Rural and Regional
Development
Improving Urban Public Transport Ministry of Transport
THE DAD TD
CTP 2.0
The initiatives of GTP 2.0 were not created
arbitrarily, but are the results of sustained and
long-term discussions with all key stakeholders.
Similar to the Labs session held prior to the
implementation of GTP 1.0, the GTP 2.0 Labs
session held in mid-2012 crystallised and distilled
the initiatives to be undertaken, and were
documented in the GTP Roadmap 2.0. 2.2
The resulL s a comprehensve documenL LhaL uncLons noL
only as a plan or Lhe uLure, buL also as a commLmenL on Lhe
parL o Lhe GovernmenL Lo delver Ls conLenLs Lo Lhe rakyaL,
derenLly puL, Lhe GTP koadmap 2.O s a specc lsL o
promses rom Lhe GovernmenL Lo Lhe rakyaL.
The model o GTP 2.O ensures LhaL Lhe ensures LhaL
uLmosL Lransparency and accounLablLy s bulL nLo Lhe
execuLon o Lhe plan, and Lhe comprehensve Governance
Model deLals Lhe rgorous reporLng chan LhaL accompanes
all projecL execuLon.
Government Transformation ProgrammeAnnual Report 2012 Chapter Two Government Transformation ProgrammeAnnual Report 2012 Chapter Two 34 35
Addressing
the ising
Ccst cf Living
AFFDDALE
LIVINC FD ALL
We huve u|so turgeteJ stuJents unJer
our initiutives in this NkRA by he|ping them
oset the cost tertiury eJucution with our book
voucher initiutives us we|| us u Jirect RM100
schoo|ing ussistunce.
N# ')"# )2*. &)$4#&#1 *&;1#/&* ;/1#$ .;$
ntctvcs n ths NKRA by hclpng thcm ogsct thc
5.*& .8 #1;5)&6./ 76&' .;$ :..3 ".;5'#$ 6/6&6)&6"#*
)* 7#22 )* ) 16$#5& H9<OO *5'..26/4 )**6*&)/5#=
N# 0;*& 0)3# #1;5)&6./ )* )55#**6:2# )* (.**6:2#
6/ .$1#$ &. #/5.;$)4# 4$#)&#$ ()$&656()&6./, )/1
wc bclcvc thct our cgorts n ths crcc wll do
0;5' &. '#2( *&;1#/&* )/1 &'#6$ ()$#/&*=
T)*&2+, E 7.;21 263# &. #B($#** 0+ *6/5#$#
:#26#8 &')& &'6* -."#$/0#/& 6* 5.006&&#1 &. &'#
."#$)22 7#28)$# .8 &'# $)3+)&= >'# ->A 6* 0#)/&
&. :# )/ 6/52;*6"# ($.4$)00# 8.$ )22 9)2)+*6)/*,
)/1 7# 7.;21 /.& :# ):2# &. 1##0 6& ) *;55#**
68 )/+ 7#$# 2#8& :#'6/1= N6&' &'# ./*#& .8 ->A
X=O, E 7.;21 263# &. 1#52)$# &'6* -."#$/0#/&[*
5.006&0#/& &. 0##&6/4 )/+ 5')22#/4#* &')& 0)+
)$6*#, )/1 &')& 7# 7622 $#0)6/ "6462 &. #/*;$# &')&
&'# $)3+)& )$# /.& ;/1;2+ ')$0#1 :+ &'# $6*6/4
5.*& .8 26"6/4=
Lct mc brc]y summcrsc why thc CDL NKRA wcs
6/&$.1;5#1 6/&. &'# ->A= >'# $6*6/4 5.*& .8 26"6/4
$#0)6/* ) ($.:2#0 8.$ &'# 06112# )/1 2.7#$
6/5.0# 4$.;(* 1;# &. &'# ".2)&626&+ .8 &'# #B&#$/)2
#/"6$./0#/&= N'62# &'# 9)2)+*6)/ -."#$/0#/&
)2$#)1+ (2)+* ) (6".&)2 $.2# 6/ 0)/)46/4 &'#
($65# .8 8..1 )/1 8;#2, 7# 8#2& &'#$# /##1#1 &. :#
) 0.$# &)$4#&#1 )(($.)5' &. 1#26"#$6/4 *;:*616#*,
)/1 '#/5# 7# 60(2#0#/&#1 &'6* FGHI=
CDL NKRA s c conccrtcd cgort mplcmcntcd
:+ ")$6.;* 4."#$/0#/& )4#/56#* &. '#2( #/*;$#
&')& )22 2)+#$* .8 &'# $)3+)&, #*(#56)22+ &'.*# 0.*&
/##1+, ')"# :#&&#$ )55#** &. ) 1#5#/& *&)/1)$1
.8 26"6/4= N# ')"# )(($.)5'#1 &'# 5.*& .8 26"6/4
ssuc ]rom two drcctons. ]rst, through drcct
]ncnccl cssstcncc to thc rckyct thct nccd t thc
0.*&@ )/1 *#5./1, &'$.;4' &'# 6/&$.1;5&6./ .8
($.4$)00#* *;5' )* G#1)6 H)3+)& <9)2)+*6) )/1
Klnk 1Mclcysc to cnsurc cgordcblc bcsc goods
)/1 *#$"65#* )$# 1#26"#$#1=
E/ &#$0* .8 )**6*&)/5#, 7# ')"# 16*&$6:;&#1
H9X=O\ :6226./ &. ]=<^ 06226./ '.;*#'.21* 6/
->A <=O ;/1#$ &'# D)/&;)/ H)3+)& <9)2)+*6)
($.4$)00#, )/1 &'# -."#$/0#/& ')* )2$#)1+
)4$##1 &. 8;$&'#$ #B&#/1 &'6* ($.4$)00# &.
#/5.0()** ) 4$#)&#$ ($.(.$&6./ .8 9)2)+*6)/*=
N# *6/5#$#2+ :#26#"# &')& &'# H9_OO )61 ()53#&
7622 1. 0;5' '#2( 1#8$)+ &'# 5.*& .8 26"6/4=
TAN SRI DATO HAJI MUHYIDDIN
HAJI MOHD YASSIN
Deputy Prime Minister of Malaysia

MINISTERS FOREWORD
As the Minister responsib|e
jor the AJJressing the Rising
Cost oj Living NkRA {CDL
NkRA), I um p|euseJ to report
thut our eorts over the pust
yeur unJ u hu|j huve yie|JeJ
signicunt benets jor the
rukyut. Despite our re|utive|y
recent inc|usion into the CTP,
I be|ieve thut the intense eorts
we huve put in huve muJe us
one oj the cornerstones oj the
trunsjormution process,
unJ I um exciteJ ubout
greuter chunge to come
in the next horizon.
Government Transformation ProgrammeAnnual Report 2012 Chapter Three Government Transformation ProgrammeAnnual Report 2012 Chapter Three 38 39
!* 10 1$%'&*#/* *' /'*+ *,#* *,+ 5'-+&/$+/* ,#0
u|wuys p|uyeJ u key ro|e in subsiJising essentiu|
gooJs such us jooJ unJ jue|, but the CDL NkRA
uims to enhunce this ro|e in u number oj wuys.
Due Lo ncreases n Lhe prces o basc goods
and servces, Lhe GovernmenL recognzed Lhe
need or a more ocused approach Lo help ease
rakyaL concerns over Lhe rsng cosL o lvng, and
Lhus saw Lhe nLroducLon o Lhe hddressng Lhe
ksng CosL O Lvng NKkh COL NKkh) n Iuly
2O11. Ths new addLon Lo Lhe GTP Lakes a very
derenL approach rom Lhe oLher sx NKkhs.
Unlke Lhe oLher NKkhs whch are deLermnsLc
n approach, layng ouL concreLe paLhways and
ouLcomes, Lhe COL NKkh s reacLve n LhaL Ls
measures are born ouL o changes n boLh Lhe
nLernal and exLernal economc envronmenL.
The COL NKkh has mplemenLed a number
o nLaLves LhaL wll ensure prces reman
manageable, and some key wns nclude Lhe
nLroducLon o Lhe Keda kakyaL 1Malaysa
Kk1M), Menu kakyaL 1Malaysa Mk1M) and
Klnk 1Malaysa K1M) programmes. These
programmes am Lo delver essenLal goods
and servces such as groceres, healLhcare and
ood aL a prce LhaL s aordable Lo all layers
o Lhe rakyaL.
L s mporLanL Lo noLe LhaL Lhe GovernmenL
has always played a key role n subsdsng
essenLal goods such as uel, buL Lhe COL NKkh
ams Lo enhance Lhs role n a number o ways.
For example, Lhe Mk1M and Kk1M programmes
collaboraLe wLh Lhe prvaLe secLor Lo help Lhe
GovernmenL delver cheaper groceres and meals,
whle Lhe Klnk 1Malaysa programme provdes
medcal care aL Lhe aordable prce o kM1
per vsL.
Addressing
the ising
Ccst cf Living
NkA

OVERVIEW
CHAPTER
#
Despite the best eforts of the Government to ensure essential
items remain afordable for the rakyat, prices of basic goods such
as food and fuel rose drastically over the last two years due to
external factors beyond the Governments control. Most afected
by this has been those sectors of society whose income growth has
not kept pace with inflation.
Government Transformation ProgrammeAnnual Report 2012 Chapter Three Government Transformation ProgrammeAnnual Report 2012 Chapter Three 40 41
GTP 1. 0 AND 2012 ACHIEVEMENTS
The COL NKkh Look Lwo approaches n
accomplshng Ls goal o provdng mmedaLe
rele Lo Lhe rakyaL. FrsL, by provdng mmedaLe
cash asssLance Lo Lhe rakyaL LhaL was worsL
aecLed by rsng prces and second, by
nLroducng GovernmenL-led programmes Lo
manage prces o basc goods.
Examples o drecL cash asssLance nclude
Lhe one-o kMOO Lo households earnng
kM,OOO and below a monLh under Lhe anLuan
kakyaL 1Malaysa k1M) programme.
Underprvleged groups such as senor
cLzens, Lhe dsabled, sngle parenLs and
wdows o polce and mlLary personnel
also receved ad o beLween kM1OO and
kM/O under Lhe Kebajkan kakyaL 1Malaysa
Khk1SMh) programme. Meanwhle, sLudenLs
enrolled n Prmary One Lo Form Fve receved
kM1OO n cash asssLance, and sLudenLs enrolled
n LerLary nsLLuLons receved a kM2OO book
voucher Lo help oseL Lhe cosL o educaLon.
The GovernmenL led programmes n GTP 1.O LhaL were
desgned Lo ensure LhaL basc necessLes are kepL aordable,
ncludng.
kIinik 1MaIaysia
Provdes vrLually cosL-ree medcal care Lo Lhe rakyaL. hs
o 1sL December 2O12, a LoLal o 168 clncs have been
seL up naLonwde.
kedai akyat 1MaIaysia
GovernmenL-nLaLed convenence sLores oerng
basc necessLes aL cheaper prces compared wLh
regular grocery sLores. Prces o 1Malaysa goods are
generally O% Lo /O% cheaper or comparable goods aL
convenLonal sLores.
Menu akyat 1MaIaysia
The GovernmenL, n collaboraLon wLh prvaLe ood
operaLors, agreed on Lhe sLandardzaLon o Lhe prce o
meals or breakasL and lunch. kaLes are sLandardsed or
breakasL and or lunch n Pennsular Malaysa, Sabah,
Sarawak and Labuan.
kedai kain 1MaIaysia
Smlar Lo Keda kakyaL 1Malaysa, buL oers aordable
cloLhng and LexLles as opposed Lo groceres.
The R1M programme dIsIrIbuIed a one-oh RM5UU cash assIsIance Io households
earnIng RM3,UUU and below monIhly and IhIs programme has been exIended and
enhanced Io Include unmarrIed rakyaI In 2U13.
UnderprIvIleged groups were also helped under Ihe KAR1SMA programme,
whIch dIsIrIbuIed cash assIsIance rangIng Irom RM1UU Io RM/5U Io recIpIenIs
who Included senIor cIIIzens, Ihe dIsabled, sIngle moIhers and wIdows oI polIce
and mIlIIary personnel. n 2U12, RM1./ bIllIon was dIsIrIbuIed under KAR1SMA.
n IoIal, RM533 mIllIon was channelled Io sIudenIs Ihrough Ihe ack To School
programme, whIle an addIIIonal RM225 mIllIon oI book vouchers were dIsIrIbuIed
Io 1.13 mIllIon sIudenIs enrolled In IerIIary educaIIon InsIIIuIIons. n addIIIon
Io Ihe ack To School cash assIsIance and aucar uku 1MalaysIa programmes,
sIudenIs were gIven an exIra leg up aIIer Ihe CovernmenI abolIshed school Iees
Ior Ihe rsI IIme In Ihe counIry.
2U12 saw Ihe conIInuaIIon oI key programmes IhaI ensured basIc goods and
servIces such as Iood and healIhcare remaIned ahordable Ior every rakyaI. Each
programme exceeded IIs IargeIed key perIormance IndIcaIor (KP} and played an
ImporIanI role In managIng Ihe rIsIng cosI oI lIvIng.
The CDL NKRA also InIroduced KedaI KaIn RakyaI 1MalaysIa (KKR1M} In 2U12
wIIh a IargeI Io seI up seven ouIleIs. A IoIal oI Iour ouIleIs were seI up by end
2U12, wIIh Ihe rsI shop In Hulu LangaI, Selangor.
OUTCOME 1
ProviJing ussistunce to working c|uss
unJ unJerprivi|egeJ househo|Js
OUTCOME 2
ReJucing eJucution costs
OUTCOME 3
nsuring ujjorJub|e gooJs unJ services
The COL NKkh delvers soluLons or rakyaL whom
are oLherwse orced Lo endure a poor qualLy o
le. The COL NKkh has delvered a number o
noLable ouLcomes over Lhe pasL 12 monLhs.
| cm c rccipicnt o] thc 1M prorcmmc. | |now
somc poor pcop|c who cou|c ncvcr crccm o] ho|cin
M00 in ccsh in thcir hcncs. 5o it is ooc thct thc
ovcrnmcnt hc|pcc thcm in thct wcy. vcn thouh it
is c onc-o pcymcnt, thcy ccn usc it to improvc thcir
|ivcs in cny mcnncr, whcthcr it is buyin cquipmcnt
to stcrt c bc|in busincss or to hc|p pcy ]or thcir
chi|crcns ccucction.
Noruini 5u||eh, 0
U/&$#($#/#;$
Government Transformation ProgrammeAnnual Report 2012 Chapter Three Government Transformation ProgrammeAnnual Report 2012 Chapter Three 42 43
INITIATIVE5
3.1
The 1Malaysia Peoples Assistance Programme or
Bantuan Rakyat 1Malaysia (BR1M) is a programme
tailored to respond quickly to changes in the
economic environment. The programme has assisted
more households in the country than originally
expected. The original target based on the Household
Income Survey 2009/10 by Department of Statistics,
Malaysia was 3.4 million households. Actual recipients
are totalled at 4,179,061 households, 22.91% higher
than target. This has enabled the Government to
assist to reduce the burden of rising cost of living.
The ack Lo School ncenLve programme dsLrbuLed kM1OO
Lo every enrolled sLudenL rom Prmary One Lo Form Fve. h
LoLal o ,1,2O7 sLudenLs beneLed rom Lhs programme.
TerLary educaLon sLudenLs were provded or under
Lhe 1Malaysa ook voucher programme, or aucar uku
1Malaysa 1M), and receved kM2OO each Lo asssL Lhem
manage Lhe cosLs o educaLon. The programme beneLed
1,27,O6 Form Sx, maLrculaLon, college and unversLy
sLudenLs.
The 1Malaysa People's Menu, or Menu kakyaL 1Malaysa
Mk1M), has enjoyed greaL supporL rom and parLcpaLon by
ood ouLleLs. The programme oers breakasL and lunch aL
aordable prces. Prces are seL as ollows
MENU RAKYAT 1MALAYSIA (MR1M)
Peninsular Malaysia


BREAKFAST
RM2.00
LUNCH
RM4.00
Sabah, Sarawak
and Labuan


BREAKFAST
RM2.50
LUNCH
RM5.00
NATI ONAL KEY PERFORMANCE INDI CATORS (NKPI) FOR 2012
KPI TARGET ACTUAL % ACHIEVED TRAFFIC LIGHTS
TOTAL
110%
8untuun Rukyut 1 Mu|uysiu {8R1M)
No. of households to benefit
from BR1M
3,400,000 4,179,061
122.91%
8uck To 5choo| Incentive - RM100 cush ussistunce jor stuJents enro||eJ in Primury 1 to Form 5
% of school completed payout 100% 100%
100%
Number of school students
receiving payment*
5,800,000 5,331,207
91.92%
RM200 book voucher jor stuJents enro||eJ in pub|ic unJ privute |ocu| institution
oj higher |eurning, mutricu|ution unJ Form 6 stuJents
Total value of vouchers redeemed (RM) 260,000,000 225,012,900
86.54%
keJui Rukyut 1 Mu|uysiu {kR1M)
Total number of KR1M 60 59
98.33%
Menu Rukyut 1Mu|uysiu
Number of restaurants participating 2,000 2,228
111.40%
k|inik 1Mu|uysiu
Total number of clinics in operations 50 81
162%

Thc cucitcc ]urcs hcrc crc |owcr thcn thc ]urc rc|ccscc by thc Ministry o]
cucction which wcs rcportcc ct ,,012 stuccnts. This is cuc to thc ]cct thct
thc cucit wcs ccrricc out prior to thc c|osin cnc rcconci|iction o] cccounts,
rcsu|tin in thc ciscrcpcncy in thc ]urcs.
Thc corts to hc|p bui|c homcs ]or thc poor is
commcnccb|c. 5omc o] thcm rcc||y ccnnot corc
to rcbui|c thcir homcs. |t hcs improvcc thcir |ivcs by
mc|in surc thcy hcvc c com]ortcb|c cnvironmcnt
to |ivc in. | cm c rccipicnt o] thc 1M prorcmmc.
| spcnt it on buyin boo|s, stctioncry pcic ]ccs ]or
my chi|crcn.
Husmuh Ampu|u, 1
G6/1#$4)$&#/>#)5'#$
Government Transformation ProgrammeAnnual Report 2012 Chapter Three Government Transformation ProgrammeAnnual Report 2012 Chapter Three 44 45
To daLe, a LoLal o ,228 ood ouLleLs have joned Lhe Mk1M
programme and Lhe number has kepL growng. The LargeL
or 2O12 s Lo secure Lhe parLcpaLon o 2,OOO ood ouLleLs
buL we overacheved on Lhs LargeL by geLLng 2,228 nsLead,
11./% above Lhe LargeL.
n 2O12 alone, a LoLal o new 1Malaysa People's Shop or
commonly known as Keda kakyaL 1Malaysa Kk1M) have been
seLup Lo ncrease accessblLy Lo essenLal goods aL cheaper
prce. Kk1M oers Lhe same consumer goods as hypermarkeLs,
buL puLs emphass on provdng basc essenLal goods.
MosL Lems sold such as rce, cookng ol, mlk powder
and dapers are denLed as 1Malaysa brand by Lhe Kk1M
logo on Lher packagng. CurrenLly, Lhe varous producLs on
oer LoLal almosL 2O Kk1M grocery Lems and Lhe lsL s
expecLed Lo ncrease over Lme. Kk1M wll emphasse producLs
manuacLured by small and medum enLerprses SMEs),
and Lhus acL as a plaLorm or Lhe GovernmenL's conLnung
eorL Lo ncrease, enhance and expand SME's manuacLurng
capacLy and sales.
The 1Malaysa Clnc or Klnk 1Malaysa K1M), whch was
nLroduced on Ian 1, 2O1O by Lhe MnsLry o HealLh, opened Ls
168Lh clnc n December 2O12. The objecLve o Lhese clncs
s Lo provde asL and cheap kM1) basc LreaLmenL especally n
urban areas wLh a hgh populaLon. The clncs are managed by
medcal asssLanLs and sLa nurses.
n 2O12, Lhe Prme MnsLer also launched Lhe
1Malaysa TexLle Shop or Keda Kan kakyaL
1Malaysa KK1M) Lo urLher help manage Lhe
cosL o lvng. The KK1M model s smlar Lo LhaL
o Kk1M, wLh Lhe derence LhaL KK1M provdes
cloLhng and LexLles raLher Lhan ood. To daLe,
a LoLal o our shops have been esLablshed ouL
o a LargeLed seven.
The 1Malaysa Tre hsssLance Programme
or anLuan Tayar 1Malaysa T1M) was also
nLroduced n 2O12 as a one-o programme
Lo asssL Lax drvers reduce Lher cosL o lvng.
hn esLmaLed number o 67,OO Lax drvers wll
beneL rom Lhs programme whch cosL
kM mllon.
The GovernmenL has also launched Lhe
1Malaysa's People's Housng Programme
Pk1Mh) Lo ncrease access Lo aordable homes
or Lhe mddle ncome populaLon. Ths s
desgned speccally or Lhe urban populaLon
wLh monLhly household ncomes beLween
kM2,OO and kM7,OO. For 2O1, Pk1Mh s n
Lhe mdsL o securng land or 6 housng projecLs,
wLh 8,6OO new houses expecLed Lo be bulLi
avalable n 2O1.
In 2012 u|one, u totu| oj 59 new
1Mu|uysiu Peop|e's 5hop or keJui Rukyut
1Mu|uysiu {kR1M) huve been setup to
proviJe uccessibi|ity to essentiu| gooJs
ut cheuper price.
Thc CTPs initictivcs to hc|p thc
poor crc vcry timc|y. Thc hcncouts
wi|| hc|p thcm to sort thcir |ivcs c
bit. Thcy wou|c bc cb|c to spcnc
thc ccsh on vitc| thins so thcy ccn
usc thcir mccrc sc|crics on morc
importcnt thins. Thcy wou|c not
nccc to ]nc othcr i||cc| mccns to
ccrn ccsh.
Moon, 30
L#5$#&)$+
| ]nc thc ovcrnmcnts cssistcncc
]or stuccnts rcc||y hc|p]u|. | hcvc c
1o yccr-o|c son cnc it rc|icvcc somc
burccn o mc. Wc uscc thc moncy to
ct boo|s ]or him so | cou|c rcscrvc
my sc|cry ]or othcr cxpcnciturcs.
5uiJi Musko, 36
W)73#$
Government Transformation ProgrammeAnnual Report 2012 Chapter Three Government Transformation ProgrammeAnnual Report 2012 Chapter Three 46 47
LDDkINC
FDWAD TD
CTP 2.0
The COL NKRA laid down important foundations for
both short- and long-term relief eforts in managing
the rising cost of living. It will use a multi-pronged
approach to manage the impact of the rising costs of
goods and services, and will continue to be reactive
in nature. These eforts will enable Malaysians to
better manage their households expenditure. 3.2
Meanwhle, programmes such as
Kk1M and K1M wll be expanded
n GTP 2.O. Kk1M goods wll be
dsLrbuLed Lo 'Mom and Pop' sLores
n rural areas, whch wll expand Lhe
reach o aordable essenLal goods
Lo low-ncome households ouLsde
Lhe cLy. Smlar expansons have
been denLed or Klnk 1Malaysa,
whch aspres Lo provde vrLually
cosL-ree healLhcare servces Lo all
Malaysans.
For more deLals abouL NKkh's
GTP 2.O programmes, please reer
Lo Lhe GTP koadmap 2.O.
The urban poor Iends Io be a neglecIed group In MalaysIa owIng Io Ihe
assumpIIon IhaI cIIy dwellers already earn a comIorIable amounI oI
monIhly Income In order Io lIve Ihere. WhIle IhaI may have been Irue In
Ihe pasI, Ihe rIsIng cosIs oI essenIIal goods have Iorced many low-Income,
and even Ihose wIIh lower-mIddle Income, Io do wIIhouI.
The KedaI RakyaI 1MalaysIa (KR1M} InIIIaIIve, whIch was launched In
Iune 2U11, was desIgned by Ihe NKRA Ieam Io help ease Ihe plIghI oI
Ihe urban poor, says Mohd. FarIszan bIn Ahmad, Ihe Head oI Ihe DelIvery
ManagemenI Dmce (DMD}, MInIsIry oI DomesIIc Trade, Co-operaIIves
and ConsumerIsm.
"We launched Ihe rsI KR1M shop aI Ihe Kelana Iaya LRT sIaIIon In re!
sponse Io a suggesIIon by Ihe PrIme MInIsIer Io help cIIy dwellers who
are beIng burdened daIly wIIh rIsIng prIce oI essenIIal goods, he says.
"How do we come up wIIh a soluIIon IhaI wIll help boIh Ihe low and
lower-mIddle Income groups? We rsI asked Ihe local hypermarkeIs,
and Ihe suggesIIon Ihey came back wIIh was Ior us Io produce generIc
producIs. ThaI's how we rsI sIarIed. Why Ihe cIIy? ecause In Ihe cIIy,
you lIve here, you have Io pay Ior everyIhIng.
However, Ihere was lIIIle enIhusIasm Ior Ihe InIIIal Idea, whIch Is how
Ihe ImplemenIaIIon oI Ihe acIual shop, KR1M, came InIo beIng. AIIer
seIIIng up several branches, Ihe CovernmenI realIsed IhaI Ihe problem
oI expensIve goods was noI lImIIed Io Ihe cIIIes, and hence expanded
IIs scope Io Include suburban and rural areas.
n CTP 2.U, In addIIIon Io openIng up more KR1M ouIleIs, IhIs wIll be
IurIher expanded Io see Ihe KR1M branded goods dIsIrIbuIed Io more
'Mom and Pop' sIores In rural areas. Mohd FarIszan says IhaI II Is ImporIanI
Io keep In mInd IhaI KR1M does noI seI ouI Io replace oIher sIores, buI
sImply Io provIde a choIce Io Ihe rakyaI, parIIcularly Ihose wIIh lImIIed
nancIal resources.
"We aren'I IorcIng Ihe rakyaI Io buy, we are gIvIng Ihem a choIce, he
says. "I you wanI Io shop aI a hypermarkeI, go ahead. uI II you have
smaller salary, go Io KR1M. You have Io remember, however, IhaI even
Ihough we say Ihese producIs are cheap, we don'I compromIse on qual!
IIy. All producIs sold aI KR1M musI comply wIIh CovernmenI sIandards.
Mohd FarIszan says IhaI whIle Ihe KR1M shops have been well receIved
by Ihe rakyaI, Ihe Iendency Io polIIIcIse IhIs InIIIaIIve has proven Io be a
challenge. He adds IhaI IhIs cannoI be helped, buI Ihe CovernmenI wIll
conIInue Io esIablIsh more shops Io Iull IIs oblIgaIIon Io Ihe people Io
provIde a good qualIIy oI lIIe.
VIEWS FROM THE DMO:
HELPING THE URBAN POOR
Government Transformation ProgrammeAnnual Report 2012 Chapter Four 49 Government Transformation ProgrammeAnnual Report 2012 Chapter Three 48
educing
Crime
UNITED
ACAIN5T CIME
Let us work together to jurther
improve unJ creute u sujer
Mu|uysiu jor u|| rukyut.
!;$ FGHI $#0)6/* $#*(./*6"# &. &'# /##1* .8
&'# $)3+)& )/1 7# 7622 #/1#)".;$ &. 5')//#2
cgorts nto crccs thct nccd t most, but thc
$)3+)& 0;*& '#2( ;* 61#/&68+ &'.*# )$#)*= N# ')"#
*##/ 0;5' 1#"#2.(0#/& 6/ ->A <=O, )/1 7# )$#
5.006&&#1 &. :;6216/4 ./ &')& *&$./4 8.;/1)&6./
&')& 7)* 2)61 1.7/ ."#$ &'$## +#)$* .8 7.$3= D;&
6/ &'# /#B& *&)4# .8 &'# &$)/*8.$0)&6./, ->A X=O,
6& 6* 60(#$)&6"# &')& &'# $)3+)& )/1 &'#
4."#$/0#/& )1.(& ) ;/6&#1 )(($.)5' 6/ &'#
]ght cgcnst crmc.
Crmc s stll c rcclty n Mclcysc; wc mckc
/. )&&#0(&* &. '61# &'6* 8)5&= D;& 7# )$# (2#)*#1
&. $#(.$& &')& .;$ 5$60# /;0:#$* )$# 2.7 ./ ) (#$
5)(6&) :)*6* )* 5.0()$#1 76&' .&'#$ (##$ /)&6./*=
T#& ;* 7.$3 &.4#&'#$ &. 8;$&'#$ 60($."# )/1
5$#)&# ) *)8#$ 9)2)+*6) 8.$ )22 $)3+)&=
I* &'# 96/6*&#$ $#*(./*6:2# 8.$ ."#$*##6/4 &'#
FGHI, E )0 ($.;1 .8 )22 &')& 7# ')"# )5'6#"#1,
:;& E )2*. $#5.4/6*# &')& 0.$# /##1* &. :# 1./#
:#8.$# 7# 5)/ *)+ &')& .;$ 7.$3 6* 5.0(2#&#= N#
)$# 7#22 ./ .;$ 7)+ &. &$)/*8.$06/4 &'# A`H9
6/&. ) 7.$21?52)** (.265# 8.$5#, 7'65' .(#$)&#*
)55.$16/4 &. &'# :#*& ($)5&65#* .8 6/&#2264#/5#?
:)*#1 (.2656/4 $)&'#$ &')/ :+ &'# &$)16&6./)2
8$)0#7.$3 .8 *#5&.$?:)*#1 (.2656/4= E/ &'6* /#7
cvoluton o] our prncpcl crmc-]ghtng unt, thc
A`H9 0)3#* ;*# .8 6//.")&6"# $#*.;$5#* &. '6&
:)53 )& &'# 0.*& ($#**6/4 6**;#*=
W.7#"#$, E 7.;21 )2*. 263# &. &)3# &'6*
.((.$&;/6&+ &. *##3 4$#)&#$ 5.?.(#$)&6./ 8$.0
&'# $)3+)& &. 52)60 4$#)&#$ .7/#$*'6( .8 &'#
problcm. Crmc s not c polcc ssuc clonc but
rcthcr ]nds ts roots n dcy-to-dcy ssucs thct thc
A`H9 0)+ /.& :# )7)$# .8= >'# $)3+)& /##1 &.
1#"#2.( 4$#)&#$ )7)$#/#** .8 &'#6$ *;$$.;/16/4*
)/1 $#(.$& *;*(656.;* )5&6"6&6#* &. &'# (.265#@ &'#
$)3+)& /##1 &. '#2( &'# (.265# ;/1#$*&)/1 7')&
)$# &'# :644#*& 6**;#* )/1 5./5#$/* 8.$ &'#0,
)/1 5.22):.$)&# 76&' &'# (.265# &. 5.0# ;( 76&'
76/?76/ *.2;&6./*=
N# ')"# )5'6#"#1 ) 2.& 46"#/ &'# $#*.;$5#*
7# ')"# )& .;$ 16*(.*)2, )/1 &'# -."#$/0#/& 6*
5.006&&#1 &. 8;$&'#$ 6/5$#)*6/4 &'#*# $#*.;$5#*,
but ct thc cnd o] thc dcy rcsourccs crc ]ntc. Dur
6/6&6)&6"#* 0;*& :# )1)(&#1 &. &)532# &'# 0.*&
$#2#")/& 5./5#$/* :#5);*# 7'62# 7# 61#)22+ 7#
7.;21 263# &. ($."61# )$.;/1?&'#?52.53 ()&$.2*
)/1 5.0($#'#/*6"# 5."#$)4# .8 &'# #/&6$# 5.;/&$+,
&'6* *60(2+ 6* /.& 8#)*6:2#=
DATO SERI HISHAMMUDDIN
BIN TUN HUSSEIN ONN
Minister of Home Affairs

MINISTERS FOREWORD
Despite much progress,
inciJents oj crime persist
in Mu|uysiu, unJ the rukyut
ure justiub|y inJignunt
unJ concerneJ ubout this
continuing b|ight on our
otherwise hurmonious unJ
peuce-|oving country. The
ReJucing Crime NkRA
{CRI NkRA) wus introJuceJ
to so|ve this issue three yeurs
ugo unJ we huve uccomp|isheJ
much since thut time. Dur
po|ice jorce, the Po|is DiRuju
Mu|uysiu {PDRM), hus
been tuskeJ with greuter
responsibi|ity to jurther
reJuce crime unJ enhunce the
Je|ivery oj security services.
Government Transformation ProgrammeAnnual Report 2012 Chapter Four Government Transformation ProgrammeAnnual Report 2012 Chapter Four 52 53
The Ck NKkh recognses LhaL Lhe
duLy o enorcng crme s prmarly
Lhe mandaLe o Lhe PDkM and oLher
enorcemenL agences, buL Lhese
agences need Lhe communLy Lo
help Lhem accomplsh Lher Lasks.
Examples nclude beLLer reporLng
o crmnal acLvLy, co-operaLon
wLh Lhe PDkM Lo denLy specc
problems n neghbourhoods,
and greaLer recognLon LhaL Lhe
communLy musL clam some
ownershp o Lhe crme problem.
The initiutives oj the CRI NkRA huve
shown signicunt resu|ts in the ght
uguinst crime over the pust three yeurs,
but it hus u|so become c|eur thut more
neeJs to be Jone.
The nLaLves o Lhe Ck NKkh have
shown sgncanL resulLs n Lhe
ghL agansL crme over Lhe pasL
Lhree years, buL L has also become
clear LhaL more needs Lo be done.
DespLe Lhe besL eorLs o Lhe NKkh
and remarkable mprovemenLs
n crme sLaLsLcs, Lhe rakyaL sLll
reporL eelng unsae aLer a spaLe
o crmnal ncdenLs lasL year.
The Ck NKkh Look sgncanL
)*%1) 67)* 3%7" #( "%)1-()% *-
Lhese concerns by Lhe rakyaL. For
nsLance, Lhe NKkh nLroduced Lhe
UnLed hgansL Crme campagn,
whch ams Lo eecL greaLer
collaboraLon eorLs beLween
Lhe koyal Malaysan Polce Pols
Dkaja Malaysa or PDkM) and Lhe
communLy Lo ghL crme.
educing
Crime NkA

OVERVIEW
CHAPTER
$
Malaysians have identified crime as their biggest concern about the
country, second only to concerns about the economy. The proliferation
of crime is disruptive to the fabric of society, and cultivates a spirit of
distrust and fear that prevents greater national cohesion. The Government
is cognisant of the rakyats demands for a safer country, and has charged
the Reducing Crime NKRA (CRI NKRA) with the task of creating a safer
Malaysia.
Government Transformation ProgrammeAnnual Report 2012 Chapter Four Government Transformation ProgrammeAnnual Report 2012 Chapter Four 54 55
The Ck NKkh beleves LhaL one reason LhaL Lhe
rakyaL may sLll eel unsae despLe Lhe declnng
Lrend n sLaLsLcs has Lo do wLh Lhe acL LhaL
Lhere s sLll a gap beLween PDkM and Lhe rakyaL.
eLLer engagemenL and relaLons beLween Lhe
PDkM and rakyaL wll help undersLand Lhe work
o Lhe PDkM as well as Lhe measures beng
underLaken Lo creaLe a saer communLy.
hs such, Lhe Ck NKkh held a number
o publc engagemenL sessons wLh key
sLakeholders n 2O12 ncludng resdenL
assocaLons, women and prvaLe busnesses Lo
esLablsh beLLer workng relaLonshps wLh Lhese
groups.
The GovernmenL acknowledges LhaL crme s
sLll a problem, wLh some /21 ncdenLs reporLed
daly. n GTP 2.O, Lhe Ck NKkh wll conLnue Lo
work on nLaLves esLablshed n GTP 1.O Lo
mprove Lhs sLaLsLc, buL wll also nLroduce new
nnovaLve measures Lo mnmze opporLunLes
or crme.
GTP 1. 0 ACHIEVEMENTS
The nLaLves o GTP 1.O were desgned Lo arresL
Lhe growLh o crme mmedaLely by nLroducng
a oundaLonal programme o change Lo Lransorm
Lhe way Lhe PDkM carres ouL Ls work. GTP
1.O saw a number o agshp programmes
nLroduced such as Lhe Omnpresence
Programme and Lhe Sae CLy Programme, whch
resulLed n a drecL reducLon o ndex crme.
1

hlLhough Lhe Crme NKkh Leam makes no
clams LhaL crme has been eradcaLed, Lhe daLa
suggesLs LhaL Lhe nLaLves L has mplemenLed
here have helped reverse Lhe growng Lrend o
crme, reducng Lhe number o crmnal ncdenLs
Lo 2OO levels.
Under Lhe Ck NKkh, a shL was made rom
secLor-based polcng Lo hoLspoL-based polcng,
whch ocuses polcng eorLs on specc areas
o hgh crmnal acLvLy n order Lo creaLe Lhe
greaLesL mpacL possble wLh lmLed resources.
Fnally, GTP 1.O also saw nLaLves underLaken
Lo encourage greaLer communLy parLcpaLon n
polcng acLvLes.
These programmes were supporLed by mnor
nLaLves such as Lhe PDkM ala League Table,
whch measures Lhe eecLveness o polce
sLaLons by jursdcLon, as well as a cusLomer
servce raLng programme Lo LhaL solcLs greaLer
eedback rom Lhe rakyaL.
The ocus o Lhe Ck NKkh has changed
over Lhe rsL Lhree years o Lhe GTP. n Lhe rsL
year, Lhe NKkh ocused on mprovng crme
numbers by brngng n people and resources Lo
Lackle resource ssues. n Lhe second year, Lhe
NKkh ocused on enhancng Lhe capablLes
o Lhe polcng servces. The Lhrd year ocused
on nsLLuLonalsng Lhe changes. Some o Lhe
recenL accolades receved by Lhe Malaysan
polcng sysLem nclude.
SaesL among 1 upper-mddle ncome
counLres and 12Lh saesL overall World
IusLce ProjecL)
kanked saesL and mosL peaceul naLon n
SouLheasL hsa and 2OLh worldwde Global
Peace ndex)
hs a resulL o Lhese mprovemenLs, Malaysa
clmbed O spoLs Lo rank 6rd n Lhe World
Economc Forum WEF) Global CompeLLveness
keporL n 2O11 measurng Lhe cosL Lo busness
volence and crme. However, Malaysa slpped
slghLly Lo 6Lh spoL n 2O12 by Lhe same ndex.
1
-
|nccx crimc rc]crs to c sct o] criminc| cctivitics thct occur with sucicnt
rcu|crity so cs to constitutc cn inccx o] thc ovcrc|| criminc| situction in thc
country. Thirtccn cicrcnt cctcorics o] crimc hcvc bccn iccnti]cc cs inccx
crimc mcr|crs.
OVERALL GTP 1.0 ACHIEVEMENTS
2012 2009 2005
-26.8%
GTP 1.0 crime
reduced by
26.8% over 3 years
+33.3%
Pre-GTP 1.0 crime
increased by 33%
over 5 years
THE OCCURRENCE OF RECORDED
CRIMINAL INCIDENTS IS LOWER IN MALAYSIA
THAN MOST OTHER COUNTRIES
Sources: Nati onmaster: http: //www. nati onmaster.com; DOS Si ngapore; UK Home Ofi ce
1,139.0 Hong Kong
4,143.7 South Africa
550.1 Malaysia
6,498.5 U.K.
606 Singapore
3,811.7 U.S.A.
!"#$ &''(''' ")"*+,-.)/
Government Transformation ProgrammeAnnual Report 2012 Chapter Four Government Transformation ProgrammeAnnual Report 2012 Chapter Four 56 57
Meanwhle, Lhe NKkh also enhanced Ls exsLng
nLaLves n response Lo changng crme
paLLerns, and managed Lo reduce ndex crme by
a urLher 8.7% n Lhe rsL 1O monLhs o 2O12. h
number o mnor nLaLves were also nLroduced
Lo urLher mprove polce servces n Lhe cenLral
busness dsLrcLs CDs). OuLcomes delvered by
Lhe NKkh n 2O12 nclude.
The ReducIng CrIme NKRA (CR NKRA}, sImIlar Io Ihe Address!
Ing Ihe RIsIng CosI oI LIvIng RIsIng CosI oI LIvIng NKRA (CDL
NKRA}, Is dIsIIncIIve In IhaI IIs InIIIaIIves are prescrIpIIve
and reacIIve aI Ihe same IIme. As wIIh Ihe CDL NKRA, Ihe
InIIIaIIves agaInsI crIme musI adapI Io changIng exIernal
condIIIons, In IhIs case namely changIng crIme paIIerns.
From IhIs perspecIIve, Ihe InIIIaIIves oI Ihe CR NKRA vary
Irom year-Io-year correlaIed Io Ihe rIse and Iall oI dIherenI
Iypes oI crIme. n 2U12, Ior example, a spaIe oI snaIch IheIIs
and assaulI cases occurrIng In publIc parkIng loIs spurred
Ihe NKRA Io Iake ImmedIaIe sIeps Io prevenI re-occurrence.
The CR NKRA Ieam quIckly arranged engagemenI sessIons
wIIh publIc parkIng loI operaIors and owners oI commercIal
buIldIngs such as shoppIng malls Io help sIrengIhen IheIr
securIIy measures. MeanwhIle, Ihe CR NKRA also InIroduced
moIorcycle locks In specIc areas where moIorcycle IheII
raIes had rIsen.
AlIhough some oI Ihe InIIIaIIves oI Ihe CR NKRA are reacIIve,
IIs overall sIraIegy remaIns purposeIul In Ihe sense IhaI II
Is charged wIIh reducIng overall crIme levels and creaIIng a
saIer and more secure envIronmenI Ior Ihe rakyaI.
The adapIabIlIIy oI Ihe CR NKRA Is noI Iocused on InIIIaIIves
exclusIvely, however. For InsIance, In 2U12 Ihere was a rIse In
Ihe IeelIngs oI InsecurIIy by Ihe rakyaI parIly In response Io
a spaIe oI vIsIble crImes. AlIhough Ihe CR NKRA upholds IhaI
Ihe counIry Is saIer Irom a daIa perspecIIve, Ihere remaIns a
need Ior Ihe NKRA Io reassure Ihe rakyaI as well.
The CR NKRA Ieam IelI IhaI Ihe reason publIc IeelIng oI
securIIy remaIned low was IhaI posIIIve acIIon IhaI reduces
crIme has lIIIle vIsIbIlIIy compared Io hIghly publIc InsIances
oI crIme IIselI. Thus, Ihere was need beIIer Io engage Ihe
publIc and raIse awareness abouI Ihe acIIvIIIes oI Ihe NKRA,
as well as a need beIIer Io equIp Ihe rakyaI Io mInImIse IheIr
rIsk oI becomIng vIcIIms oI crIme.
RESPONDING TO CRIME PATTERNS
The agshIp programme oI Ihe CR NKRA was
expanded In 2U12 Io IargeI schools, shoppIng
cenIres, weI markeIs, publIc IransporI
IermInals and IoreIgn embassIes. The
addIIIons Io Ihe programme were made
In response Io Ihe rIse oI crImInal IncIdenIs
In Ihose areas.
OUTCOME 1
xpunJing the Dmnipresence
%&'3&#$$+
OUTCOME 3
Creuter engugement with turget groups
OUTCOME 2
nhuncing the 5uje City
6&'3&#$$+
The programme has been expanded Io 151
local dIsIrIcI auIhorIIIes (PIhak erkuasa
TempaIan or PTs} IncludIng all 12 hoIspoI
PTs, whIch aIm Io delIver Ihe provIsIons oI
Ihe programme wIIhIn IheIr own jurIsdIcIIons.
The SaIe CIIy Programme saw Ihe InIroducIIon
oI Iwo new InIIIaIIves IhaI wIll IurIher
promoIe securIIy wIIhIn specIc cIIy areas.
The CR NKRA ImplemenIed an InIIIaIIve Io
InsIall moIorcycle locks In cenIral busIness
dIsIrIcIs (CDs} In a bId Io IurIher reduce
IncIdences oI vehIcle IheII. MeanwhIle, new
sIgnage deIaIlIng polIce conIacI InIormaIIon
was seI up In communIIy areas Io enhance
polIce response IIme. n addIIIon, saIeIy audIIs
were conducIed Ior /67 publIc IoIleIs and
132 publIc IransporI IermInals wIIhIn Ihe 12
hoIspoI PTs.
The CR NKRA ImplemenIed Ihe UnIIed AgaInsI CrIme publIc engagemenI campaIgn wIIh Ihe
aIm oI enhancIng relaIIonshIps beIween Ihe PDRM and Ihe communIIy. Key groups IargeIed In
2U12 were women, schools, resIdenI assocIaIIons and Ihe prIvaIe secIor IncludIng busInesses,
car park operaIors and embassIes.
Women: Among Ihe InIIIaIIves were round-Iable dIscussIons wIIh women on Ihe subjecI oI
domesIIc vIolence, whIch dIrecIly leads back Io Ihe NKRA's ehorIs Io reduce Ihe number oI
vIcIIms oI crIme. The CR NKRA also expanded IrIage servIces Io provIde addIIIonal supporI
Ior vIcIIms oI crIme aI polIce sIaIIons.
Schools: The NKRA Iocused on engagIng wIIh school chIldren IollowIng a hIgh-prole
kIdnappIng case lasI year. Under Ihe lue and Creen InIIIaIIve, joInI paIrols were held by
PDRM and RELA Io Increase Ihe securIIy In over 5UU schools naIIonwIde.
ResIdenI AssocIaIIons (RAs}: DIalogue sessIons beIween Ihe polIce and RAs sIarIed IhIs
year Io help IdenIIIy local Issues and help communIIIes Improve saIeIy wIIhIn IheIr
own neIghbourhoods. I also gave resIdenIs a chance Io provIde Ieedback Io Ihe PDRM
wIIh respecI Io securIIy and polIcIng Issues. The PDRM also InsIIIuIed Ihe HarI erIemu
Pelanggan, or CusIomer MeeIIng Day, aI IheIr sIaIIons every rsI Thursday oI Ihe monIh Io
promoIe beIIer communIIy relaIIonshIps. These engagemenI sessIons were also held Io lay
down Ihe IoundaIIon Ior Ihe lack SpoI nIIIaIIve In CTP2.U.
Car park operaIors: n anIIcIpaIIon oI Ihe NKRA's new InIIIaIIve In CTP 2.U Io harden
publIc car parks, engagemenI sessIons were held In 2U12 Io prepare Ihe operaIors. The
engagemenI sessIons were also held Io help operaIors Improve securIIy aIIer a spaIe oI
crImInal IncIdences aI publIc car parks.
!"#
2012 Turget
NKPIs
ReJuction in reporteJ
inJex crime
5%
5% based on 2011 achievement
ReJuction in reporteJ
street crime
45%
45% based on 2009 achievement
ReJuce jeur oj becoming
u victimoj crime
45%
Increuse the number oj urrest cuses
brought to triu| {churge rute)
25%
Improve pub|ic perception
on po|ice perjormunce
65%
2012 Resu|ts
7.6%
41.3%
57.3%
34.7%
65.7%
Government Transformation ProgrammeAnnual Report 2012 Chapter Four Government Transformation ProgrammeAnnual Report 2012 Chapter Four 58 59
INITIATIVE5
4.1
The initiatives of the CRI NKRA are grouped under
larger groups that work together towards achieving
the NKRAs KPIs. The NKRA team has thus identified
several core initiatives that directly work towards
the overall goal, which is the reduction of crime and
improving public satisfaction with policing and law
enforcement activities. The grouping is detailed in
the table below.
1
THE OMNIPRESENCE PROGRAMME
The Omnpresence Programme s a agshp nLaLve under Lhe Ck NKkh
desgned Lo ncrease Lhe publc presence o Lhe polce orce Lo dssuade
crmnal acLvLes and Lo osLer beLLer relaLonshps beLween Lhe PDkM and
Lhe rakyaL. The programme s a prvaLe-publc-polce parLnershp desgned
Lo creaLe comprehensve paLrol coverage o crme prone areas. L also ams
Lo osLer beLLer relaLonshps wLh Lhe communLy Lhrough several key
programmes. These programmes nclude.
High PrcIe PcIicing
Ths programme calls or senor polce ocers Lo conducL paLrols
alongsde junor ocers Lo provde supporL and moLvaLon. L s also
an opporLunLy or Lhe communLy Lo hold dalogues wLh Lhe key
decson makers o a dsLrcL's bala.
5tcp and TaIk
Ths programme Lransorms Lrac and MPv polce ocers
nLo moble normaLon cenLres Lo help communcaLe
securLy concerns wLh Lhe publc.
Feet cn the 5treet
Ths programme s done n collaboraLon wLh Lhe Polce
volunLeer keserves Pvk) and oLher volunLary orces such
as kELh Lo conducL addLonal paLrols n hoLspoL areas.
The ncreased presence o law enorcemenL personnel
s desgned Lo deLer sLreeL crme and mprove publc
eelngs o securLy.
n 2O12, Lhe Omnpresence Programme was credLed wLh
havng helped reduce overall sLreeL crme and ndex crme by
/1.% wLh 2OO as Lhe baselne year) and 7.6% respecLvely.
The CR NKRA's DMD Ieam Iaced a challengIng 2U12
due Io a spaIe oI hIgh-prole crImInal cases IhaI erupI!
ed In Ihe mIddle oI Ihe year. The CTP's ghI agaInsI
crIme was already vIewed wIIh some publIc scepIIcIsm
Irom IIs IncepIIon, and Ihe crImInal spaIe dId lIIIle Io
abaIe Ihose concerns. AlIhough Ihe NKRA Ieam was
condenI In IIs daIa, whIch showed a sIgnIcanI re!
ducIIon In crImInal IncIdences, Ihe publIc was hard
Io convInce.
"Dne oI Ihe bIggesI delIvery challenges we Iaced was
geIIIng more publIc InvolvemenI In our programmes,
says Roydee Abdul Rahman, Ihe assIsIanI secreIary oI
Ihe CrIme NKRA's DMD.
"We needed Io show Ihe publIc IhaI IheIr InvolvemenI
was crucIal Io was crucIal Io success, and IhaI In Ihe
end everyone, IrrespecIIve oI age, race, sex and polIIIcal
amlIaIIon, would beneI Irom Ihe varIous programs
underIaken by us In CTP 1.U. AI Ihe end oI Ihe day, we
all wanI Io Ieel saIe and we all wanI our loved ones Io
be saIe wanI our loved ones Io be saIe.
There remaIns a need Io change Ihe mInd-seI oI Ihe
rakyaI Io recognIse IhaI securIIy Is noI sImply Ihe re!
sponsIbIlIIy oI Ihe polIce, buI one IhaI requIres co-
operaIIon Irom all sIakeholders. Roydee says IhaI Ihe
soluIIon here Is enhancIng communIcaIIon wIIh Ihe
publIc.
"People need Io undersIand Why we are doIng whaI,
when, how and where. WIIh undersIandIng comes co-
operaIIon, he says.
There have also been challenges In Ihe back-end, adds
Roydee, durIng Ihe early sIages oI Ihe ImplemenIa!
IIon process. CeIIIng Ihe varIous sIakeholders Io work
IogeIher on InIIIaIIves proved more dImculI Ihan InI!
IIally envIsIoned. However, as Ihe years progressed
and II became evIdenI IhaI Ihe InIIIaIIves were work!
Ing, Ihe sIakeholders became more convInced oI Ihe
programme.
"We had sIarIed ouI on our InIIIaIIves by workIng
across broad MInIsIrIes. ThIs Ioo was a challenge as
Ihey were more accusIomed Io workIng In sIlos, Roy!
dee says. "uI 2U12 was dIherenI In Ihe sense IhaI our
sIakeholders had a clearer pIcIure oI whaI we were
doIng. ResulIs oI our ImplemenIaIIon could be seen
In IacIs and gures.
As Ior Roydee personally, he says IhaI he was parIIcu!
larly Impressed by Ihe ImplemenIaIIon oI Ihe SaIe
CIIy Programme (SCP} joInIly delIvered by Ihe Town
and CounIy PlannIng DeparImenI. ComprIsIng 151
local councIls, Ihe polIce and Ihe DeparImenI oI Local
CovernmenI, Ihe SCP was a concreIe example oI whaI
collaboraIIve ehorIs can achIeve achIeve In MalaysIa.
DELIVERING RESULTS:
VIEWS FROM THE DELIVERY MANAGEMENT OFFICE (DMO)
KPI INITIATIVES
Reduction in reported index crime DmnIpresence (redeploymenI, InIrasIrucIure upgrade}
PrIsons mprovemenI and PosI-Release Program
SaIeCam nIIIaIIve
Reduction in reported street crime SaIe CIIy Program
lack spoI pIloI InIIIaIIve
AADK Drug Rehab Programme
Reduce fear of becoming victims of crime DmnIpresence
CrIme Awareness Day
Increase the number of arrest cases brought to
trial (charge rate)
Use oI MCAD
Increase public perception on police performance CusIomer ServIce RaIIng InIIIaIIve (CSR MachInes and
SMS InIIIaIIves}
PDRM alaI League Table
LeveragIng SocIal MedIa
Pasar Malam DuIreach
ncreased medIa brIengs
TrIage Rooms
*not exhaustive
Government Transformation ProgrammeAnnual Report 2012 Chapter Four Government Transformation ProgrammeAnnual Report 2012 Chapter Four 60 61
2
SAFE CITY PROGRAMME (SCP)
The kernel o Lhe SCP s desgned Lo mnmse opporLunLes or crme n
parLcpaLng cLes by Lhe employmenL o several sLraLeges ncludng
"Crme PrevenLon Through EnvronmenLal Desgn" CPTED) prncples. SCP s
a co-operaLve eorL beLween Lhe PDkM, local muncpal councls and oLher
GovernmenL agences LhaL works aL mprovng saeLy and securLy Lhrough
desgn elemenLs. Meanwhle, Lhe Ck NKkh has Laken urLher sLeps such as
posLng Lelephone numbers or dsLrcL polce sLaLons Lo asssL Lhe publc
reporL crme more easly.
3
COMMUNITY POLI CING
EorLs n communLy polcng are drecLed aL encouragng greaLer
parLcpaLon by Lhe rakyaL n collaboraLng wLh law enorcemenL ocals
Lo urLher reduce ncdences o crme. Neghbourhood waLches and paLrols
by Lhe kukun TeLangga have helped ncrease Lhe vsblLy o paLrols Lhus
drecLly resulLng n lower ncdences o crme.
Meanwhle, Lhe Ck NKkh has also sLepped up Ls eorLs Lo engage Lhe
communLy Lhrough Ls UnLed hgansL Crme UhC) campagn, whch seeks
Lo osLer greaLer communLy parLcpaLon and awareness n several sLraLegc
groups. These nclude schools, resdenL assocaLons, nghL markeLs pasar
malam), publc parkng loLs and oregn embasses.
The campagn has helped educaLe Lhe publc on mproved securLy
measures as well as procedures Lo ollow n Lhe case o an emergency.
ncreased use o socal meda and more regular meda brengs have also
helped convey Lhe NKkh's message Lo Lhe publc n a bd Lo culLvaLe a
greaLer sense o securLy wLhn Lhe communLy.
hnoLher componenL o Lhe UhC campagn s Lhe deploymenL o CCTvs
under Lhe SaeCam nLaLve, whch provdes 2/-hour monLorng o
crme-prone areas or hoLspoL areas. The PDkM SaeCam ParLnershp s a
collaboraLon beLween Lhe PDkM, Lhe prvaLe secLor and housng resdenLs
Lo jonLly address Lhe ssue o crme. The PDkM Saecam NeLwork wll creaLe
Lhe largesL CCTv neLwork across Malaysa, co-ordnaLed Lo Lhe common end
o monLorng, ghLng and deLerrng crme. Ths nLaLve wll be expanded
and enhanced n GTP 2.O.
OLher hghlghLs o Lhe SCP nclude Lhe nLegraLon o crme daLa rom
Lhe Polce keporLng SysLem wLh Lhe Sae CLy MonLorng SysLem SCMS).
The nLegraLon o Lhe daLa helps Lhe PDkM beLLer respond Lo emergences
as well as drve collaboraLve eorLs Lo reduce crme. Through Lhe web-based
SCMS, local auLhorLes and law enorcemenL agences are able Lo assess
crmnal Lrends and adopL Lhe appropraLe response.
The SCMS has been nLernaLonally recognsed. n Iuly 2O12, SCMS
won Lhe Specal hchevemenL n GS hward rom Lhe EnvronmenLal SysLem
kesearch nsLLuLe ESk) n San Dego. The SCMS mpressed Lhe judges over
1OO,OOO oLher compeLLors Lo wn Lhe award. The SCP also won Lhe "FuLure
CLy o The Year 2O12" award aL Lhe FuLureGov SummL held n Chang Ma,
veLnam n OcLober 2O12. Ths recognLon s sLrong endorsemenL o Lhe
programme and serves Lo encourage greaLer developmenL n Lhe uLure.
The ReducIng CrIme NKRA Is IakIng addIIIonal
sIeps Io reduce Ihe number oI house break-Ins,
and has InIroduced Ihe PDRM's MoIorcycle Pa!
Irol UnII (UnII Rondaan ermoIosIkal or UR},
whIch works hand-In-hand wIIh resIdenI asso!
cIaIIons Io IdenIIIy crIme-prone areas. The PDRM
has already held dIscussIons wIIh /U resIdenI
assocIaIIons In Selangor, Kuala Lumpur, NegerI
SembIlan and Iohor.
The UR aIms Io enhance communIIy crIme pre!
venIIon ehorIs by supporIIng such InIIIaIIves
wIIh rapId polIce backup. I Is also desIgned Io
Increase greaIer engagemenI wIIh communIIy
resIdenIs In order Io buIld beIIer relaIIonshIps.
The rsI phase oI deploymenI saw 56U unIIs puI
InIo servIce In December 2U12, wIIh a IargeIed
goal oI deployIng 1,UUU unIIs In 2U13.
ENHANCING COMMUNITY PATROLLING
SAFE CITY PROGRAM:
A COLLABORATIVE EFFORT UTILISING CPTED PRINCIPLES
2011 {151 P8T) 2010 {12 P8T) 2012 {143 P8T)
!"#$%"&# 2,594 units 8,329 units 7,035 units
5ujety Mirrors 322 units 1,311 units 834 units
Rui|ings B8o||urJs 31 KM 104.3 KM 143.9 KM
Notice bourJs with PDRM|ine N/A N/A 1,077 units
Motorcyc|e purking with |ocks N/A N/A 34,646 units
Ceogruphic Injormution
5ystem{CI5) Mupping
Recipient of two international awards the Special Achievement in
GIS from ESRI and the Future City of The Year award from FutureGOV.
1000 UNIT RONDAAN BERMOTOSIKAL
WILL BE DEPLOYED ACROSS SIX STATES
!"#"$ %&'"(
Selangor 268
Kuala Lumpur 145
Johor 219
Penang 133
Perak 135
Kedah 100
TOTAL 1,000
As of 12 December 2012
560 bikes delivered
926 personnel have been trained
Government Transformation ProgrammeAnnual Report 2012 Chapter Four Government Transformation ProgrammeAnnual Report 2012 Chapter Four 62 63
4
INCREASING THE NUMBER OF
ARRESTS BROUGHT TO TRIAL
The dsparLy beLween Lhe number o arresLs
and Lhe number o number o arresLs broughL
beore a courL o law can be urLher reduced.
h number o acLors conLrbuLe Lo Lhe lack o
Lrals, prmarly a shorLage n polcng resources
ncludng nvesLgaLng ocers and orensc Leams
Lo properly nvesLgaLe crmnal ncdenLs. Whle
Lhs problem s a key ocus o GTP 2.O, eorLs have
already been made n 2O12 Lo help allevaLe Lhs
problem.
The PDkM have sLarLed Lo ouLL Lher ocers
wLh Moble Card hccepLance Devces MChDs),
whch help ocers wLh Lher nvesLgaLons by
connecLng Lhem wLh a cenLralsed daLabase.
Ths daLabase conLans normaLon on sLolen
vehcles and parLs, as well as oLher mporLanL
orensc daLa.
GTP 2.O wll see Lhe enhancemenL o successul GTP 1.O nLaLves as
well as Lhe nLroducLon o new ones LhaL wll see greaLer mprovemenLs
Lo polcng servces. The Ck NKkh's overarchng phlosophy n GTP 2.O
s Lhe LransormaLon o Lhe Malaysan PDkM nLo an nLellgence-based
nLellgence-based polce orce as opposed Lo one based upon secLor-
based polcng.
hnoLher key change n NKkh's approach Lo reducng crme s Lo ncrease
Ls ocus on prevenLng house break-ns. The declne n sLreeL crme has seen
a correspondng ncrease n Lhe number o house break-ns, suggesLng LhaL
crmnals may be changng Lher paLLerns. The greaLer number o nLaLves
Lalored Lo ncrease communLy awareness and polcng eorLs, ncludng Lhe
moLorcycle paLrol unL unL rondaan bermoLoskal), are desgned Lo reduce
such ncdences.
The Ck NKkh GTP 2.O programmes are dvded nLo our man areas as
deLaled n Lhe Lable below.
LDDkINC
FDWAD TD
CTP 2.0
Despite the successes of the CRI NKRAs GTP 1.0
initiatives, it has become evident that more work
needs to be done to win the support of the rakyat.
The NKRA recognises that it is a fundamental right
of all Malaysians to feel safe in their own homes,
and thus greater emphasis will be placed on making
communities more secure. 4.2
REDUCING INDEX CRIME
PrevenIIon oI vehIcle IheII
PrevenIIon oI vehIcle IheII (IargeI hardenIng}
CollaboraIIve enIorcemenI on Illegal workshops
DedIcaIed Ieams
SIrengIhenIng order and All EnIry PoInIs (conIaIner scanners}
ncrease usage and avaIlabIlIIy oI MCADs
nmaIe rehabIlIIaIIon and upskIllIng
ndusIrIal prIson
DevelopmenI oI aIIer-release programme
mprovemenI oI PrIson RehabIlIIaIIon Programme
RehabIlIIaIIng drug addIcIs and users
Dpen-access drug IreaImenI and rehabIlIIaIIon
DuIsourcIng drug rehabIlIIaIIon Io NCDs
DpenIng job opporIunIIIes Ior recoverIng addIcIs
ExpandIng SPKES (SIsIem Pengurusan nIegrasI Kawalan EIekIII SubsIen}
Government Transformation ProgrammeAnnual Report 2012 Chapter Four Government Transformation ProgrammeAnnual Report 2012 Chapter Four 64 65
CREATING LINKS IN A
CONTINUOUS
PROGRAMME OF CHANGE
hs wLh Lhe overall phlosophy o
Lhe GTP, Lhe new nLaLves ormed
Lo ghL crme over Lhe nexL Lhree
years are parL o a conLnuous
programme o change, whch
responds Lo Lhe demands o Lhe
rakyaL. The Ck NKkh nLaLves
sLrve Lowards Lhe overall goal o
eradcaLng crme, buL aL Lhe same
Lme respond Lo concerns rased
by Lhe rakyaL, mosL pressngly Lhe
overall eelng o nsecurLy LhaL
perssLs.
The Ck NKkh beleves LhaL
Lhe eorLs o Lhe pasL Lhree years
have yelded sgncanL resulLs,
buL LhaL more has Lo be done Lo
address publc concerns. n vew
o Lhs, Lhe Ck NKkh wll reLan a
reacLve componenL LhaL wll adjusL
Ls nLaLves n accordance wLh
changes n Lhe crme paLLern.
PREVENTION OF HOUSE BREAK-INS
ResIdenIIal paIrols (DmnIpresence}

DedIcaIed House reak-n Ieam
CoordInaIIng volunIeers Ihrough communIIy polIcIng
CPTED- House SecurIIy FeaIures
INCREASING THE SAFETY PERCEPTION INDEX
ncreasIng PDRM presence
DmnIpresence programme (HIgh Prole PolIcIng, SIop and Talk, FeeI on SIreeI}
PanIc uIIon smarIphone app
Rakan Cop
lack SpoI InIIIaIIve
SmarI parInershIp
PolIce VolunIeer Reserve (PVR}
CommunIcaIIons
PDRM corporaIe communIcaIIons unII
Women's awareness campaIgn
CrIme Awareness Day
SaIeIy PercepIIon Survey
INCREASING INVESTIGATION PAPERS BROUGHT TO TRIAL
ReducIng raIIo oI nvesIIgaIIon Dmcers Io nvesIIgaIIon Papers Io 1:5
ncreasIng Ihe emcIency oI InvesIIgaIIng omcers (InvesImenI In equIpmenI}
ncreasIng collaboraIIon beIween PDRM, AIIorney Ceneral's Chambers (ACC} and oIher
relevanI deparImenIs

Dne way mIrror aI PDs
IMPROVING PUBLIC SATISFACTION OF POLICE SERVICES
ExpansIon oI IrIage counsellIng In polIce sIaIIons
alaI League Table Ior polIce sIaIIons
SIsIem Semakan DnlIne
mproved response IIme
ndependenI survey on publIc saIIsIacIIon
Thc po|icc in our crcc (5cction
o, Jc|cn Ccsin, Pctc|in Jcyc) is
vcry ooc. Thcy concuct ]rcqucnt
pctro|s. Thcy rcsponc to cc||s ]or
hc|p quic||y. Thcy c|so ho|c rcu|cr
cic|oucs with thc rcsiccnts.
5hei|u NuiJu, 5
W.0#0)3#$
Government Transformation ProgrammeAnnual Report 2012 Chapter Four Government Transformation ProgrammeAnnual Report 2012 Chapter Four 66 67
kEY LE55DN5
One of the key lessons learnt during GTP 1.0 is how
action must be partnered with engagement in order
to win the support of the rakyat. When initiatives
are carried out without appropriate engagement,
perceptions of inefectiveness and incompetency
may arise despite an improving reality.
4.3
Towards Lhs end, Lhere has Lo be greaLer
co-operaLon rom Lhe rakyaL n Lhe ghL
agansL crme, whch requres greaLer publc
ownershp o Lhe problem Lsel. hlLhough GTP
1.O nLaLves already conLaned componenLs o
publc engagemenL Lhrough Lhe mplemenLaLon
o a communLy polcng programme, Lhere was
recognLon LhaL Lhs n Lsel was nsucenL.
The UnLed hgansL Crme campagn was born
ouL o Lhs nsghL, and wll be urLher enhanced
n GTP 2.O.
Secondly, Lhe Ck NKkh learnL LhaL Lhere was
a need or exblLy n Lhe ghL agansL crme.
Crme paLLerns are noL sLaLc and Lhe NKkh musL
be able Lo adapL Ls nLaLves Lo Lackle new
problems as Lhey arse. n so dong, Lhe am o
Lhe NKkh s Lo reman relevanL Lo Lhe rakyaL's
concerns and Lhus urLher reduce Lhe ear o
becomng a vcLm o crme.
Fnally, Lhe nLernaLonal Panel kevew
subsLanLally boosLed Lhe credblLy o Lhe
NKkh's mpacL, and subsequenLly wll be
repeaLed over Lhe nexL Lhree years. The goal
o Lhe Ck NKkh s Lo Lransorm Lhe PDkM nLo
an nLellgence-based polcng sysLem, whch
wll respond Lo Lhe needs o Lhe rakyaL n an
ecenL and eecLve manner.
The ghI agaInsI crIme Is no longer Ihe exclusIve domaIn oI Ihe
polIce, buI requIres Ihe co-operaIIon oI all sIakeholders, mosI
ImporIanIly Ihe rakyaI wIIhIn IheIr own communIIIes. ndeed,
many communIIIes have sIarIed conducIIng IheIr own volunIeer
communIIy polIcIng InIIIaIIves wIIh Ihe supporI oI Ihe PDRM.
Dne such example Is Ioe MahInder SIngh, 55, who In 1558
Iormed a communIIy waIch group In SS17 Subang Iaya aIIer a
relaIIve had her gold necklace snaIched IwIce wIIhIn sIx monIhs.
Ioe, a Iormer polIce volunIeer In Ihe mId-157Us, showed Ihe
sorI oI know-how and gumpIIon Ihe ReducIng CrIme NKRA (or
CR NKRA} hopes Io encourage In oIher communIIIes IhroughouI
Ihe counIry.
"The crIme raIe was escalaIIng and a loI oI sIudenIs were also
geIIIng robbed, recalled Ioe. "We sIarIed Ihe Ieam wIIh abouI
sIx people...who would keep a lookouI Ior us. Whenever some!
one saw someIhIng suspIcIous, Ihey would call us and we would
go Ihere on our bIkes. We would Ihen assess Ihe sIIuaIIon beIore
callIng Ihe polIce.
Ioe Is sIIll acIIvely Involved In communIIy polIcIng and has
receIved several recognIIIon awards Irom Ihe polIce Ior hIs
conIrIbuIIons.
AnoIher acIIve communIIy volunIeer Is AlIce Choo, a reIIree
lIvIng In andar PuIerI 11. Also Ihe chaIrman oI Ihe resIdenIs
assocIaIIon (RA}, Choo canvassed door-Io-door Ior Iwo monIhs
Io resIarI Ihe RA In 2UU5.
"We wanIed Io seI up a securIIy scheme and In order Io do IhaI
we needed resIdenIs Io become members oI Ihe RA, she saId.
n addIIIon Io securIIy ehorIs, Ihe andar PuIerI 11 RA has also
addressed oIher Issues IncludIng garbage collecIIon, develop!
menI projecIs and road access Issues.
The ReducIng CrIme NKRA belIeves IhaI rakyaI such as Ihese are
exacIly whaI Is needed In Ihe overall ghI agaInsI crIme, and
hence has sIepped up IIs ehorIs Io creaIe communIIy polIcIng
and volunIeer polIcIng Iorces In CTP 2.U.
RAKYAT RECLAIMING THEIR NEIGHBOURHOODS | scc morc po|icc prcscncc in my
ncihbourhooc. | thin| thct is ooc
cs crimc is on thc risc. | thin| thc
risin cost o] |ivin is c bit worryin
thouh. |t wou|c bc hc|p]u| i] thc
ovcrnmcnt ccn so|vc thct issuc.
rmuyuni 8uhrom, 21
F;$*#
Government Transformation ProgrammeAnnual Report 2012 Chapter Four Government Transformation ProgrammeAnnual Report 2012 Chapter Four 68 69
Fighting
Ccrrupticn
UILDINC A FAI
AND 1U5T NATIDN
Mu|uysiu is the on|y country in the wor|J
thut hus muJe ghting corruption u nutionu|
key Perjormunce InJicutor {kPI), which is u
c|eur inJicution oj just how serious we ure
ubout eruJicuting corruption jrom our country.
En]orccmcnt Agcnccs, Crcnd Corrupton,
-."#$/0#/& A$.5;$#0#/& )/1 U1;5)&6./ )/1
A;:265 L;((.$&= >'#*# 8.;$ 7.$3*&$#)0* )$#
&)62.$#1 &. )11$#** &'# 3#+ #2#0#/&* 6/".2"#1
6/ 5.$$;(&6./ )/1 7622 ($."61# &'# ."#$)$5'6/4
4;61#26/#* 8.$ &'#6$ $#*(#5&6"# 6/6&6)&6"#*=
>'# -."#$/0#/& 6* 8;22+ )7)$# &')&
5.$$;(&6./ $#0)6/* ./# .8 &'# :644#*& &'$#)&* &.
6&* )0:6&6./ .8 )&&)6/6/4 '64'?6/5.0# *&)&;* :+
2020, but thc ]ght cgcnst corrupton ccnnot bc
won ovcrnght. Conscqucntly, thc buldng blocks
6/&$.1;5#1 ;/1#$ ->A <=O 7622 :# *&$#/4&'#/#1
&'$.;4' /#7 6/6&6)&6"#* ."#$ &'# /#B& &'$## +#)$*
&. #/*;$# &'# 0.0#/&;0 8.$ 5')/4# 6* *;*&)6/#1
)& )22 2#"#2*= >')& *)61, 5')/4# )& &'# (.265+ 2#"#2
clonc wll not bc sugccnt. 8rocd rc]orms ccross
&'# :.)$1 &. 06/606*# &'# .((.$&;/6&6#* )/1
($)5&65# .8 5.$$;(&6./ 0;*& :# 60(2#0#/&#1=
9)2)+*6) 6* &'# ./2+ 5.;/&$+ 6/ &'# 7.$21
thct hcs mcdc ]ghtng corrupton c Nctoncl Kcy
A#$8.$0)/5# E/165)&.$ JFGAEK, 7'65' 6* ) 52#)$
6/165)&6./ .8 P;*& '.7 *#$6.;* &'# -."#$/0#/& 6*
):.;& #$)165)&6/4 5.$$;(&6./ 8$.0 &'# 5.;/&$+=
N# ')"# '#)$1 &'# 5./5#$/* #B($#**#1 :+ )22
stckcholdcrs, cnd wc crc con]dcnt thct wth
grcctcr co-opcrcton wc ccn mckc sgn]ccnt
hccdwcy n ths ]ght.
I* &'# 06/6*&#$ 6/ 5')$4# .8 &'# FGHI, E )0
proud to rcport thct our cgorts n combctng
corrupton hcvc ycldcd sgn]ccnt rcsults. n
XO<X, >$)/*()$#/5+ E/&#$/)&6./)2[* *;$"#+
showcd thct Mclcyscs Corrupton Pcrccptons
E/1#B $.*# 8$.0 aO&' *(.& &. _]&', 7'65' 6*
) *&$./4 #/1.$*#0#/& .8 &'# 7.$3 &')& 7#
')"# :##/ 1.6/4 6/ &'# FGHI= N# .7# &'6*
60($."#0#/& &. ) /;0:#$ .8 6/6&6)&6"#* &')&
7# ')"# (;& 6/ (2)5# ."#$ &'# 2)*& &7. +#)$*=
D] pcrtculcr sgn]ccncc s thc Covcrnmcnts
dccson to mplcmcnt Complcncc Unts n
*#2#5&#1 #/8.$5#0#/& )4#/56#* &. 0./6&.$ &'#
(#$8.$0)/5# )/1 :#')"6.;$ .8 56"62 *#$")/&* )/1
cn]orccmcnt ogccrs, cnd to cnsurc complcncc.
>'6* $#($#*#/&* ) 0)P.$ *&#( &.7)$1* 5$#)&6/4 )
:$6:#?8$## *.56#&+=
>'# 1#"#2.(0#/& .8 &'# #2#5&$./65
9+A$.5;$#0#/& A.$&)2, 7'65' 26*&* 6/8.$0)&6./
.8 )1"#$&6*#1 )/1 )7)$1#1 &#/1#$* )/1 5./&$)5&*,
')* '#2(#1 6/5$#)*# &$)/*()$#/5+ )/1 $)6*#1
con]dcncc n thc Covcrnmcnts tcndcr proccss.
W.7#"#$, 6& 6* &.. *../ 8.$ ;* &. *)+ &')&
.;$ 7.$3 6* 1./#M N# ')"# 0)1# #B5#22#/& *&)$&*
:;& &'# 7.$3 0;*& 5./&6/;#= W#/5#, 8.$ &'# /#B&
&'$## +#)$* ;/1#$ ->A X=O 7# ')"# $)6*#1 &'# :)$
&. )5'6#"# .;$ &)$4#&* ;/1#$ 8.;$ 7.$3*&$#)0*M
>'6* 6* ;/1#$*5.$#1 :+ &'# *&#)1+ 1#526/#
6/ 9)2)+*6)[* $)/36/4 6/ >$)/*()$#/5+
ntcrnctoncls Corrupton Pcrccptons ndcx,
7'#$# 7# *5.$#1 _=< 6/ XOO^, ]=b 6/ XO<<=
Corrupton, both pctty cnd grcnd, hcs bccomc
*. #/&$#/5'#1 6/ .;$ *.56#&+ &')& 1#*(6&# &'#
#B6*&#/5# .8 )/ #2):.$)&# )/&6?5.$$;(&6./
8$)0#7.$3 &'# 2#"#2 .8 (#$5#(&6./ .8 5.$$;(&6./
6/ &'# 5.;/&$+ ')* $#0)6/#1 *&;::.$/2+ '64'=
Y/1#$ ->A <=O 7# 60(2#0#/&#1 ) /;0:#$
.8 6/6&6)&6"#* )$.;/1 &'$## 5.$# )*(6$)&6./*M
5.$$;(&6./ &'$.;4' 4$#)&#$ #/8.$5#0#/&,
60($."6/4 9)2)+*6)[* $)/36/4 6/ >$)/*()$#/5+
ntcrnctoncls Corrupton Pcrccptons ndcx,
)/1 60($."6/4 &'# $)3+)&[* (#$5#(&6./ .8 &'#
6/&#4$6&+ .8 &'# 4."#$/0#/& )/1 &'# 56"62 *#$"65#=
>'#*# 7#$# 2)$4#2+ 0#)*;$#* 0#)/& &. 2)+ &'#
8.;/1)&6./ 8.$ 7'.2#*)2# 5')/4# 6/ .;$ )&&6&;1#
&.7)$1* 5.$$;(&6./=
DATO SERI MOHAMED NAZRI BIN ABDUL AZIZ
Minister in the Prime Ministers Department

MINISTERS FOREWORD
When the Fighting Corruption
Nutionu| key Resu|t Areu
{ANTI-CDRR NkRA) wus
conceiveJ in 2010, we wou|J
juce u chu||enge to overturn
whut hus become un uccepteJ
wuy/purt oj |ije jor muny
Mu|uysiuns.
Government Transformation ProgrammeAnnual Report 2012 Chapter Five Government Transformation ProgrammeAnnual Report 2012 Chapter Five 72 73
n 2O12, Malaysa's CP rank rose
Lo /Lh place rom 6OLh, placng
ranked Lhrd among hsean
naLons behnd Sngapore and
rune. Malaysa scored / ouL o
a possble 1OO ponLs n Ls CP
calculaLon, whereas Sngapore
scored 87 and rune . The
mprovemenL n rank suggesLs
LhaL sLakeholders wLhn Malaysa
are seeng mprovemenLs on Lhs
ronL, buL more musL be done
Lo urLher mprove Lhe counLry's
corrupLon score. The GovernmenL
recognses LhaL L needs Lo mprove
Lhe repuLaLon and percepLon
o Malaysa as a compeLLve and
ecenL place Lo do busness.
ElmnaLng corrupLon s key Lo
achevng Lhs goal and vLally
necessary or Lhe counLry
Lo move ouL rom Ls mddle-
ncome Lrap.
Transparency nLernaLonal's ndex
measures how corrupL a counLry's
publc secLors are perceved Lo be,
and capLures Lhe vews o experLs,
analysLs and busnesspeople rom
wLhn ach respecLve counLry.
The CP rank s derved rom oLher
surveys ncludng.
erLelsmann SLLung
The World IusLce ProjecL
The PolLcal and Economc ksk
ConsulLancy PEkC) group
The World Economc Forum
The EconomsL nLellgence UnL
CounLry ksk hssessmenL

The Global nsghL CounLry
ksk Group
The nsLLuLe o ManagemenL
DevelopmenL
The nLernaLonal CounLry
ksk Gude
In 2012, Mu|uysiu's CPI runk rose to 5th p|uce
jrom 60th, p|ucing thirJ umong Aseun nutions
behinJ 5ingupore unJ 8runei.
1
-
Trcnspcrcncy |ntcrnctionc| Mc|cysic cstimctcs thct
somc M0 bi||ion is siphoncc cwcy ]rom thc cconomy
cnnuc||y bcccusc o] corruption.
PrvaLe nvesLmenL s expecLed Lo make up
2% o Malaysa's LoLal nvesLmenL needs by
2O2O, buL LhaL gure wll be dculL Lo
acheve unless Lhe GovernmenL Lakes sgncanL
sLeps Lowards mprovng publc condence
n Lhe counLry. Moreover, corrupLon sphons
away resources rom Lhe economy, Lhereby
sLunLng growLh
1
, and dssuadng Lhe rakyaL rom
parLcpaLng n governmenL. However, sLudes
are showng LhaL Lhe NKkh's anL-graL nLaLves
are makng an mpacL aLer Malaysa's rankng on
Lhe CorrupLon PercepLons ndex CP), a yearly
survey conducLed by Transparency nLernaLonal,
rose sx spoLs rom 6O Lo / n 2O12. Ths s a
marked mprovemenL rom Lhe prevous year
when Lhe counLry's rankng ell our spoLs rom
rank 8 n 2O1O.
Fighting
Ccrrupticn
NkA

OVERVIEW
CHAPTER
%
Corruption remains a significant obstacle in the way of
the country achieving its ambitious development goals
for 2020, which relies on a significant amount of private
investment from both domestic and foreign sources.
Government Transformation ProgrammeAnnual Report 2012 Chapter Five Government Transformation ProgrammeAnnual Report 2012 Chapter Five 74 75
2012 OVERVIEW
The rsL Lwo years o GTP 1.O saw Lhe hNT-
COkk NKkh puL nLo place varous key nLaLves
denLed n Lhe nLal Labs sesson. WLh
mosL o Lhe nLaLves n place, Lhe role o Lhe
hNT-COkk NKkh n 2O12 was prmarly one o
monLorng and Lweakng Lher mplemenLaLon.
DespLe posLve eedback rom Lhe nLernaLonal
revewers, Lhe hNT-COkk NKkh Leam s prmarly
drecLed Lowards addressng Lhe concerns o
Lhe rakyaL. The nLaLves Lhereore am Lo
redress problems voced by Lhe publc, and Lo
expedLe soluLons LhaL wll resLore Lhe publc's
condence n Lhe publc jusLce sysLem.
Over Lhe lasL 12 monLhs Lhe rakyaL began Lo
see Lhe ruLs o Lhe groundwork lad down by
Lhe NKkh n Lhe rsL Lwo years o Lhe GTP, and L
can expecL Lo see urLher resulLs gong orward.
Some o Lhe ouLcomes delvered n 2O12 by Lhe
hNT-COkk NKkh respondng Lo rakyaL concerns
nclude Lhe ollowng.
MalaysIa's rankIng on Ihe CorrupIIon PercepIIons ndex
(CP}, a yearly survey conducIed by InIernaIIonal waIchdog
Transparency nIernaIIonal, rose sIx spoIs Irom 6U Io 5/
In 2U12. ThIs marked ImprovemenI Is evIdence IhaI Ihe
ANT-CDRR NKRA's InIIIaIIves are workIng, and Ihus are
esIablIshIng a sIrong IoundaIIon Ior IurIher work Io be
carrIed ouI In CTP 2.U. Key InIIIaIIves conIrIbuIIng Io IhIs
Improved perIormance Include Ihe enIorcemenI oI Ihe
N'6*&2#:2.7#$ and Ihe CorporaIe nIegrIIy Pledge InIIIaIIve.
PrIme MInIsIer DaIuk SerI NajIb Razak announced In
February 2U12 IhaI Ihe CovernmenI wIll be adopIIng
reIorms Io change Ihe way polIIIcal parIIes In MalaysIa
receIve and manage IundIng. ThIs Is a key InIIIaIIve under
Ihe ANT-CDRR NKRA, and wIll be Iully ImplemenIed In
CTP 2.U. The aIm oI Ihese reIorms Is Io ensure IhaI
polIIIcal Iunds are noI sIphoned away by mIddlemen.
The new rules wIll sIIpulaIe proper polIIIcal Iund-
managemenI processes, whIch wIll lImII IhIrd-parIy
access Io Ihose Iunds.
The success and ImpacI oI Ihe ANT-CDRR NKRA's decIsIon
Io creaIe ComplIance UnIIs In ve enIorcemenI agencIes -
Ihe MalaysIan AnII-CorrupIIon CommIssIon (MACC}, Royal
MalaysIan PolIce Force (PDRM}, Royal MalaysIan CusIoms,
Ihe Road TransporI DeparImenI (IabaIan PengangkuIan
Ialan or IPI} and Ihe mmIgraIIon DeparImenI - has
encouraged Ihe CovernmenI Io consIder adopIIng IhIs
polIcy across IIs varIous bodIes. The CovernmenI belIeves
IhaI IncIdences oI corrupIIon can be reduced II Ihere Is
some Iorm oI monIIorIng. These ComplIance UnIIs, wIll
InIernally monIIor Ihe perIormance and behavIour oI cIvIl
servanIs and enIorcemenI omcers, and reIer Ihem Ior
dIscIplInary acIIon II Ihe need arIses.
OUTCOME 1
Mu|uysiu improves its Corruption
Perceptions InJex runking
OUTCOME 2
Announcement oj po|iticu| junJing rejorms
by the Prime Minister
OUTCOME 3
Creution oj comp|iunce units ucross u||
5'-+&/$+/* .')1+0
GTP 1. 0 ACHIEVEMENTS
The FghLng CorrupLon NKkh hNT-COkk
NKkh) made sgncanL sLrdes n Lhe rsL Lhree
years o GTP 1.O aLer mplemenLng a number
o nLaLves desgned Lo combaL corrupLon on
all levels o GovernmenL. The nLaLves were
normed by Lhree key aspraLons.
n Lerms o specc mplemenLaLon, Lhe hNT-
COkk NKkh's nLaLves work on all levels o
GovernmenL servce, and sLrve Lo secure greaLer
commLmenL and co-operaLon rom GovernmenL
vendors and prvaLe secLor parLners Lo jon n
Lhe ghL. The NKkh beleves LhaL Lhe problem
o corrupLon cannoL be addressed n pecemeal
ashon, and hence marshals resources Lo provde
a holsLc soluLon. hs such, Lhe hNT-COkk
NKkh's n GTP 1.O saw Lhe nLroducLon o
new legslaLon Lo proLecL whsLleblowers, Lhe
nLroducLon o a asL-Lrack process Lo expedLe
corrupLon cases wLhn Lhe Malaysan courLs,
and Lhe nsLLuLon o complance unLs n key
enorcemenL agences, Lo name buL a ew
nLaLves.
The execuLon o Lhese programmes,
however, has noL always been smooLh-salng.
hs wLh any holsLc LransormaLon process,
geLLng people Lo adapL Lo Lhe new culLure
wll always be challengng. NeverLheless, Lhe
mplemenLaLon o GTP 1.O nLaLves has
revealed mporLanL lessons LhaL wll gude Lhe
Lhe mplemenLaLon o GTP 2.O nLaLves over
Lhe nexL Lhree years.
The hNT-COkk NKkh recognses LhaL
changng mndseLs wll Lake Lme, whch s why
Lhe GTP has been dvded nLo several horzons.
GTP 1.O has lad Lhe oundaLon Lo prepare Lhe
counLry or a corrupLon-ree uLure, and Lhe
hNT-COkk NKkh s commLLed Lo nLensyng
Lhe agenda o change over Lhe nexL Lhree years
n GTP 2.O.
!"#$%" %'(($)*+',
*-('$.- .("/*"(
",0'(%"1",*
21)('3"
4/5/67+/87 (/,9+,.
', :(/,7)/(",%6
2,*"(,/*+',/587
;'(($)*+',
<"(%")*+',7
2,#"= >;<2?
21)('3" *-"
(/96/*87 )"(%")*+',
'0 @'3"(,1",*
/,# %+3+5 7"(3+%"
+,*".(+*6
1
2
3
The NkRA be|ieves thut the
prob|em oj corruption cunnot
be uJJresseJ in piecemeu|
jushion, unJ hence murshu|s
resources to proviJe u ho|istic
so|ution.
Government Transformation ProgrammeAnnual Report 2012 Chapter Five Government Transformation ProgrammeAnnual Report 2012 Chapter Five 76 77
OVERVIEW OF 2012 KPI ACHIEVEMENTS
Perjormunce InJicutors
Turget 2012 Resu|t
Actuu|
Achievement
Averuge 97%
90% Above
Achievement of 90% and above
51 % to 89%
Achievement of 51% to 89%
50% Below
Achievement of 50% and below
No. oj Ministries scoring ubove 90% on
the Procurement Accountubi|ity InJex
No. oj peop|e in the Jutubuse oj
convicteJ oenJers
No. oj summons issueJ vs. Totu| hours
oj operutions {PDRM Truc)
No. oj summons sett|eJ vs. No. oj
summons issueJ by JPJ
Trunspurency Internutionu| Corruption
Perceptions InJex
Percentuge oj triu|s comp|eteJ
within u yeur
139% 34.7% No. oj urrest cuses brought to triu|
25%
300
13
60%
4.9
70%
395
18
47.53%
49%
75.5%
72%
132%
138%
79%
100%
Trunspurency Internutionu| C|obu|
Corruption 8urometer survey
52% NA NA
108%
Percentuge oj Covernment procurement
secureJ unJer the Integrity Puct
TN5 Perception 5urvey on how much
enjorcement ugencies ure perceiveJ to be corrupt
Whist|eb|ower protection uwureness
unJ sutisjuction survey resu|t
Fu||-eJgeJ imp|ementution oj the Po|iticu|
FunJing initiutive which inc|uJes junJs being
creJiteJ Jirect|y into purty uccounts, proper|y
recorJeJ unJ uvui|ub|e jor uuJit
100%
275
50%
100%
85%
294
26.8%
50%
85%
92%
54%
50%
Commence reporting corruption-re|uteJ
cuses unJer Whist|eb|ower Act
100% 100%
Percentuge oj comp|etion oj Comp|iunce
Unit uctivities
85% 93% 109%
100%
18
25%
Percentuge oj compunies unnouncing ntry Point
Projects {PPs) in Progress UpJute to sign to CIP
100% 100% 100%
(change in methodology in 2012)
(results to be released June 2013)
The Road TransporI DeparImenI ImplemenIed IIs Iramc AuIomaIed
EnIorcemenI SysIem (AES} In AugusI 2U12 under Ihe H#1;5#
`6*5$#&6./ >'$.;4' I;&.0)&6./ InIIIaIIve. The goal oI IhIs InIIIaIIve
Is Io reduce opporIunIIIes Ior peIIy corrupIIon by removIng Ihe
human equaIIon Irom Iramc enIorcemenI acIIvIIIes. AlIhough Ihe
AES has come under crIIIcIsm Irom some parIIes sInce IIs IncepIIon,
Ihe ANT-CDRR NKRA belIeves IhaI Ihese IeeIhIng Issues are mInor
InconvenIences compared Io Ihe programme's overall beneI.
The role oI IhIs CovernmenI agency Is Io manage conscaIed asseIs
on behalI oI Ihe CovernmenI, preservIng IheIr value and prevenIIng
Ihem Irom degradIng. The MInIsIry oI FInance has already sIrucIured
a new dIvIsIon Ior IhIs corporaIIon and Is presenIly awaIIIng Ihe
IablIng oI a correspondIng bIll In ParlIamenI Io esIablIsh Ihe
corporaIIon.
n addIIIon Io celebraIIng Ihe rsI annIversary oI Ihe CP, plans are
underway Io provIde IraInIng Io pledgees Io enhance corporaIe
governance wIIhIn IheIr varIous organIsaIIons. The roles oI Ihe CP
RoundIable members whIch Includes PEMANDU, ursa MalaysIa, Ihe
SecurIIIes CommIssIon, CompanIes CommIssIon oI MalaysIa (SSM},
Ihe MalaysIan AnII-CorrupIIon CommIssIon, Ihe MalaysIan nsIIIuIe oI
nIegrIIy (M}, and Transparency nIernaIIonal MalaysIa (T-M}, were
realIgned Io creaIe a more ehecIIve and emcIenI ImplemenIaIIon oI
Ihe CP.
OUTCOME 4
Minimising opportunities jor corruption
*,&'(3, #(*'$#*1'/
OUTCOME 5
Creution oj the Centru| Asset Munugement
Corporution
OUTCOME 6
nhuncement oj the Corporute Integrity
P|eJge {CIP) progrumme
NATI ONAL KEY PERFORMANCE
INDI CATORS (NKPIs)
The mpacL o hNT-COkk NKkh
nLaLves are generally nLangble
Lo Lhe rakyaL as mosL occur
behnd Lhe scenes, Lhough eorLs
have been made n Lhe GTP Lo
quanLy Lher resulLs. The mosL
sgncanL measure o Lhe NKkh's
nLaLves s Lhe counLry's CP rank
as deLermned by Transparency
nLernaLonal.
hs Lhe ollowng KP Lable
shows, Lhe hNT-COkk NKkh
enjoyed success n mosL o Ls
nLaLves n 2O12, buL noL all
were saLsacLorly acheved due
Lo varous reasons. n Lhe cases
where an nLaLve aled Lo meeL
Ls LargeL, mporLanL lessons were
learnL, whch wll help gude Lhe
mplemenLaLon process n GTP 2.O.
h change n culLure, noL jusL
on Lhe parL o Lhe GovernmenL buL
all oLher sLakeholders, wll requre
undong decades o cusLom, and
wll requre Lhe co-operaLon o all
Malaysans.
Government Transformation ProgrammeAnnual Report 2012 Chapter Five Government Transformation ProgrammeAnnual Report 2012 Chapter Five 78 79
The worksLreams correspond Lo Lhe Lhree aspraLons ouLlned or GTP 1.O.
Over Lhe lasL 12 monLhs, Lhe hNT-COkk NKkh nLroduced a new nLaLve,
Lhe Onlne Publc EngagemenL nLaLve, and Look sLeps Lo seek greaLer
publc npuL n Lhe draLng o new laws and amendmenLs by GovernmenL
agences. The laLLer saw Lhe counLry's Che SecreLary dsLrbuLe a crcular
LhroughouL governmenL Lo peLLon greaLer publc engagemenL. Meanwhle,
Lhe NKkh conLnued Ls work n enhancng and expandng nLaLves LhaL
have proved Lo be successul.
Over Lhe lasL 12 monLhs, Lhe NKkh has ocused Ls eorLs on Lhe ollowng
nLaLves.
Ccrpcrate Integrity PIedge
The CorporaLe nLegrLy Pledge CP) s one o Lhe hNT-COkk NKkh's
key nLaLves desgned Lo solcL greaLer co-operaLon and parLcpaLon
rom Lhe prvaLe secLor n Lhe ghL agansL corrupLon. Some o Lhe key
sgnaLores o Lhe CP nclude prvaLe secLor companes LhaL are parL
o Lhe EnLry PonL ProjecLs EPPs), whch orm Lhe core o Lhe counLry's
Economc TransormaLon Programme ETP).
The CP s a sgned commLmenL by sgnaLores Lowards Lhe
eradcaLon corrupLon n Lher workplaces, and Lhey are held Lo a
number o oblgaLons Lo do so. Ths ncludes LghLenng Lher corporaLe
governance polces n complance wLh Lhe requremenLs o Lhe CP.
The hnL-Corr NKkh has commenced preparng companes or Lhs
evenLualLy n 2O12.
hs aL Lhe end o 2O12, 1/ companes have sgned Lhe CP.
Expediticn cf Ccrrupticn TriaIs
CorrupLon cases can Lake years beLween Lhe arresL o a suspecL and
Lhe case appearng beore a courL o law. Such long nLervals have led
Lo publc percepLon LhaL Lhe GovernmenL s noL keen Lo prosecuLe
corrupLon cases, and hence have eroded publc condence n Lhe
GovernmenL's commLmenL Lo eradcaLng Lhe problem.
The hNT-COkk NKkh's nLaLve Lo expedLe corrupLon Lrals has
shown sgncanL progress n asL-Lrackng cases Lhrough Lhe seLLng up
o 1/ specal corrupLon Sessons courLs over Lhe lasL Lhree years. The
courLs processed over /O/ cases and compleLed 28 cases n 2O12.
A global survey by InIernaIIonal
accounIIng IIrm ErnsI B Young
(EBY} has revealed IhaI prIvaIe
companIes In MalaysIa have be!
come IncreasIngly supporIIve oI
anII-corrupIIon measures In Ihe
counIry.
The resulIs oI IIs 12Ih Clobal Fraud
Survey reporIed IhaI 88% oI Ma!
laysIan respondenIs are In Iavour
oI IncreasIng regulaIory oversIghI
compared wIIh 82% In EasI AsIa
and 65% on Ihe global level.
The resulIs oI Ihe survey suggesI
IhaI Ihere Is Ioday greaIer InIoler!
ance oI corrupIIon wIIhIn all ranks,
whIch bodes well Ior Ihe InIIIaIIves
oI Ihe ANT-CDRR NKRA whIch re!
lIes on prIvaIe secIor commIImenI
Io achIeve IIs goals.
ThIs supporI Is already evIdenI In
Ihe number oI sIgnaIorIes oI Ihe
NKRA's CorporaIe nIegrIIy Pledge
launched In CTP 1.U.
PRIVATE SECTOR CALLS
FOR GREATER ENFORCEMENT
INITIATIVE5
The initiatives of the ANTI-CORR NKRA are divided
into three sub-areas or workstreams:
5.1
njorcement
Agency
5&#/)
Corruption
5'-+&/$+/*
Procurement
The dvson o Lhe NKkh nLo Lhese Lhree worksLreams reecLs Lhe Leam's
eorLs Lo provde a holsLc soluLon LhaL addresses Lhe enLre value chan,
rom Lhe cvl servce Lo vendors who LransacL deals wLh Lhe GovernmenL
Lo senor ocals on Lhe hghesL levels o herarchy.
THE THREE SUB-AREAS
OF THE FIGHTING CORRUPTION NKRA
!"# %&'()*+,+&-
"&. /+012"-()3 40+&*5+6
7(8+)&,+&-
9)(*1)+,+&-
7)"&.
:())1;-5(&
AIMS AIMS AIMS
1 2 3
- Croator dotorronts to and
ooctlvo onorcouont
aqalnst corrutlon by
ubllc olclals
- Lnhanco tho systou or
dollvory o justlco or
corrutlon casos
- oduco loakaqo o ubllc
unds
- uottor transaroncy and
accountablllty ln tho award
and oxocutlon o contracts
- oqaln ubllc conldonco
ln law onorcouont
aqonclos
- oduco oortunltlos or
abuso o owor by law
onorcouont aqonts
- o.q., stronqthon and
ouowor coullanco unlts
- o.q., dolno arauotors o
suort lottors
- o.q., dlscloso dotalls o
qovornuont rocurouont
contracts
- o.q., ondoavour to
couloto rosocutlon o
corrutlon casos wlthln
ono yoar, artlcularly or
casos o ubllc lntorost
INITIATIVES INITIATIVES INITIATIVES
Government Transformation ProgrammeAnnual Report 2012 Chapter Five Government Transformation ProgrammeAnnual Report 2012 Chapter Five 80 81
LDDkINC
FDWAD TD
CTP 2.0
The next three years of the GTP will see the ANTI-
CORR NKRA continuously enhancing the process of
change started in GTP 1.0. The three workstreams
will continue to form the spine of all ANTI-CORR
NKRA eforts, but GTP 2.0 will also see the addition
of an education component. The latter is aimed at the
younger generation with the objective of nurturing
a future rakyat who is aware and pro-active about
fighting corruption.
5.2
WhistIebIcwer Prctecticn Act
The Whist|cb|owcr Protcction /ct 2010 was enorced n 2O11,
and represenLed a new pece o legslaLon proLecLng Lhe rghLs
and denLLes o persons who reporL nsLances o corrupLon. The
purpose here s Lo creaLe a secure envronmenL n whch poLenLal
whsLleblowers can acL wLhouL ear o recrmnaLon. The NKkh's
work on Lhe Whist|cb|owcr Protcction /ct 67)* 3%7" 57) 5%61%/ "7#)%
Lhe prole o Lhe new law, and led Lo an ncrease n Lhe number o
corrupLon complanLs. n 2O12, 6 ndvduals were gven proLecLon
o denLLy under Lhe hcL.

Autcmated Enfcrcement 5ystem (AE5] fcr tramc Iaws
The hNT-COkk NKkh mplemenLed Lhe hES n 2O12 n a bd Lo urLher
reduce nsLances o corrupLon. Cases o Lrac law enorcemenL
ocals beng brbed by Lhe publc Lo escape compounds or mnor
Lrac nracLons s commonplace n Malaysa, and Lhe hES ams Lo help
reduce opporLunLes or such brbery by auLomaLng Lhe compoundng
process.
h secondary goal o Lhe hES s Lo reduce nsLances o Lrac
aLalLes by encouragng vehcle users Lo drve wLhn Lhe prescrbed
speed lmL. hlLhough Lhe hES has receved some crLcsm durng Ls
ploL phase, Lhe NKkh beleves such concerns relaLe Lo LeeLhng ssues
LhaL wll be resolved over Lme.
FourLeen hES sysLems have been nsLalled n Lhe rsL phase
o Lhe roll-ouL.
MyPrccurement PcrtaI
The nsLLuLon o Lhe MyProcuremenL PorLal s Lhe NKkh's rsL sLep
n combaLng corrupLon n Lhe GovernmenL procuremenL process.
The porLal requres LhaL all GovernmenL Lenders and wnnng bds
be lsLed on Lhs onlne daLabase, whch provdes greaLer clarLy and
Lransparency Lo Lhe purchasng process.
Whle MyProcuremenL wll be undergong a massve enhancemenL
n GTP 2.O, L managed Lo hL a number o mlesLones n 2O12 ncludng
posLng 6,688 conLracLs onlne.

k5N CircuIar cn DnIine PubIic Engagement Dn
New LawslChange cf Laws
h new GovernmenL polcy was nLroduced n 2O12 requrng
GovernmenL deparLmenLs and agences Lo seek publc opnon beore
proposng amendmenLs Lo exsLng laws or nLroducng new blls. Ths
polcy exLends Lo councl by-laws, polces and regulaLons by mnsLres
and sLaLuLory bodes, regardless o wheLher or noL laws need Lo be
Labled n ParlamenL. EngagemenL wLh Lhe publc wll be conducLed
onlne, accordng Lo Lhe crcular ssued by Lhe Che SecreLary KeLua
SeLausaha Negara or KSN).
1 Special Committee on Corruption
to answer questions concerning
MACC Annual Report in
Parliament
2 Executive Review Committee
in MACC
3 Project Management Ofice on
Prevention
4 Monitor Compliance Unit
activities*
5 Monitor Name and Shame*
6 Corporate Integrity System
Malaysia (CISM)*
7 Streamline oversight committees
11 Fast tracking access to Auditor
General's (AG) Performance Audit
Report for immediate action
12 Action Committee on AG report
13 AG's online dashboard
14 Putrajaya Inquisition
15 Implementation of comprehensive
Integrity Pact for Public-Private
Partnership (PPP) projects*
16 Updating MyProcurement and
integration with related
procurement portals*
17 Guidelines for
middle-men/lobbyists
8 Complete prosecution of
corruption cases within
one year*
9 Improve political financing
governance framework*
10 Insertion of Corporate Liability
Provision into MACC Act
18 Establishment of Corruption Prevention Secretariat in Teachers Training College
19 Training of Members of Parliament
20 Incorporation of anti-corruption elements in in primary and secondary school textbooks
!"#$%&'() %)" +#,-'$ .#//(0& NEW
!)1(0$232)&
452)$6
70%)"
8(00#/&'()
7(920)32)&
+0($#0232)&
*GTP 1.0
Government Transformation ProgrammeAnnual Report 2012 Chapter Five Government Transformation ProgrammeAnnual Report 2012 Chapter Five 82 83
The MalaysIan AnII-CorrupIIon AdvIsor Tan SrI MegaI Najmud!
dIn has called Ior a veIIIng process Io ensure IhaI appoInIees Io
CovernmenI-lInked companIes (CLCs} are cleared oI corrupIIon.
ThIs Is Io ensure IhaI Ihe repuIaIIons oI CLCs - and by exIensIon
Ihe CovernmenI - are preserved. ThIs Is especIally necessary
sInce a number oI recenI corrupIIon cases have Involved heads
oI promInenI CLCs, he added.
"CorrupIIon In Ihe corporaIe secIor happens In many Iorms:
cash handouIs, awardIng oI conIracIs, and also gIII handouIs,
he saId. "n mosI cases, II Is Ihose aI Ihe mIddle-managemenI
level oI a company who are caughI as Ihey are Ihe ones on Ihe
ground dealIng wIIh people on a daIly basIs.
The ANT-CDRR NKRA Is already cognIsanI oI Ihe role IhaI MACC
plays, and Is commIIIed Io sIrengIhenIng anII-corrupIIon mea!
sures ahecIIng corporaIIons. Dne such InIIIaIIve Is Ihe InIro!
ducIIon oI LIabIlIIy ProvIsIon InIo Ihe MACC AcI, whIch wIll be
ImplemenIed In 2U13.
The new provIsIon wIll acI as a IurIher deIerrenI Io corrup!
IIon, and wIll encourage corporaIIons Io sIrengIhen IheIr
own anII-corrupIIon measures as corporaIIons wIll now
be held lIable Ior damages II IheIr sIah are Iound guIlIy oI
corrupIIon.
STRENGTHENING ANTI-CORRUPTION
MEASURES IN CORPORATIONS, GLCS
One o Lhe new nLaLves o GTP 2.O s Lhe
LransormaLon o Lhe hG's reporLng process,
whch wll see Lhe amounL o Lme Laken Lo reporL
nconssLences n governmenL procuremenLs
sgncanLly reduced.
The nLaLve wll change Lhe reporLng
process so LhaL Lhe hG's reporL s Labled Lhree
Lmes annually n ParlamenL nsLead o once-a-
year as aL presenL, allowng qucker publc access
Lo Lhe reporL. y dong so, Lhe hNT-COkk NKkh
hopes Lo help enorcemenL agences expedLe
Lher dealng wLh corrupLon, raud, msconducL
and oLher relaLed ssues.
hL Lhe same Lme, Lhe MyProcuremenL
porLal wll be urLher enhanced n GTP 2.O Lo
address rakyaL concerns LhaL Lhe GovernmenL
procuremenL process has noL been mproved
over Lhe pasL Lhree years. The hNT-COkk
NKkh Leam conLends LhaL a sgncanL obsLacle
hamperng Lhe uncLonng o Lhe porLal s Lhe
exsLence o a number o oLher GovernmenL
porLals such as e-Perundng, NeT and
e-Perolehan, whch belong Lo oLher agences.
The enhanced MyProcuremenL porLal
n GTP 2.O wll be Lhe man landng page or
procuremenL acLvLes, provdng an overall vew
o Lhe GovernmenL's e-procuremenL pracLces.
The GTP 2.O verson o Lhe porLal wll also see
Lhe publcaLon o Lender resulLs as well as prce
benchmarks Lo provde a clearer pcLure
o GovernmenL spendng.
The new ramework and gudelnes
governng polLcal nancng s also a new key
nLaLve or GTP 2.O, and mplemenLaLon work
has already begun n 2O12. The nLaLve ams
Lo mnmse opporLunLes or Lhrd parLes Lo
sphon unds meanL or polLcal parLes by
creaLng new rules on und managemenL. The
Prme MnsLer announced Lhe nLaLve lasL
February, and Lhough Lhe Leam dd noL meeL
Lhe nLaLve's mplemenLaLon KP n 2O12 L
conLnues Lo be a cenLral ocus or GTP 2.O.
CREATING LINKS IN A CONTINUOUS
PROGRAMME OF CHANGE
Though GTP 2.O wll see Lhe nLroducLon o
new measures Lo add Lo Lhe arsenal n Lhe ghL
agansL corrupLon, Lhe hNT-COkk NKkh Leam s
cognsanL o Lhe need or beLLer mplemenLaLon
o Lhese Lools. From Lhs sLandponL, Lhe
nLaLves are Lhe Lools buL Lhere needs Lo be
greaLer polLcal wll n weldng Lhem. The hNT-
COkk NKkh beleves Lhs has been a shorLcomng
o GTP 1.O, and L wll sLrve Lo mprove execuLon
over Lhe nexL Lhree years.
One o Lhe key aLLrbuLes requred n
ghLng corrupLon s Lhe conssLenL applcaLon
o anL-corrupLon measures, and Lhe NKkh
Leam beleves LhaL Lhe work done n GTP 1.O
has lad Lhe oundaLon requred or such
consLancy. Through Ls work n changng
culLures, esLablshng legslaLon and expedLng
corrupLon cases, Lhe rakyaL can expecL Lo see
greaLer mpacL rom Lhese new nLaLves over
Lhe nexL Lhree years.
The new jrumework unJ guiJe|ines
governing po|iticu| nuncing is
u|so u key new initiutive jor CTP
2.0, unJ imp|ementution work hus
u|reuJy begun in 2012.
Government Transformation ProgrammeAnnual Report 2012 Chapter Five Government Transformation ProgrammeAnnual Report 2012 Chapter Five 84 85
kEY LE55DN5
The first three years of the GTP have been
challenging for the ANTI-CORR NKRA because
the fight against corruption requires a wholesale
change in mind-set about the way business is done
in Malaysia. It means changing the way corruption
has been policed in the past, changing the way
contracts have been bid for and awarded, and
changing the way corruption has been punished.
5.3
CorrupLon perssLs because L has been
ngraned, or normalsed, wLhn a culLure as
Lhe way LhaL Lhngs smply geL done. y beng
normalsed, L loses Ls negaLve connoLaLons
and becomes parL and parcel o Lhe culLure. n
recognLon o Lhs, Lhe hNT-COkk NKkh has
mplemenLed oundaLonal changes - ensurng
key enorcemenL agences are Lhemselves
ncorrupLble, addressng new corporaLe
conLracLs, eLc. - LhaL wll serve Lo creaLe a
sLrong plaLorm Lo delver nnovaLve soluLons
over Lhe GTP's remanng seven years.
rIbery and corrupIIon have remaIned pervasIve, accordIng Io Ihe
12Ih Clobal Fraud Survey conducIed by ErnsI B Young In 2U12. The
survey, drawn Irom 1,758 InIervIews wIIh senIor decIsIon-makers In
/3 counIrIes, revealed IhaI 35% oI respondenIs belIeved IhaI brIbery
or corrupI pracIIces occur IrequenIly In IheIr counIrIes.

"There Is lIIIle quesIIon IhaI Ihe currenI economIc sIIuaIIon has ex!
erIed negaIIve pressure on employees. Dne oI Ihe mosI IroublIng
ndIngs oI Ihe survey Is Ihe wIdespread accepIance oI uneIhIcal
busIness pracIIces such as cash paymenIs Io wIn conIracIs and mIs-
sIaIemenI oI nancIal sIaIemenIs. The challenge Is even greaIer In
rapId-growIh markeIs, where a majorIIy oI respondenIs belIeve Ihese
pracIIces are common, Ihe reporI noIed.

"n MalaysIa, Ihere appears Io be a greaIer level oI awareness oI Ihe
ghI agaInsI corrupIIon, and IhIs seems Io be In Iandem wIIh Ihe
adopIIon oI Ihe AnII-CorrupIIon NKRA In 2U1U, saId ErnsI B Young
MalaysIa advIsory servIces parIner PhIlIp SaIIsh Rao.

Rao saId more Ihan 8U% oI MalaysIan respondenIs Io Ihe survey hold
Ihe vIew IhaI closer supervIsIon by regulaIors and Ihe CovernmenI
wIll help In Ihe ghI agaInsI corrupIIon. Dn a posIIIve noIe, 8/% oI
respondenIs belIeve IhaI auIhorIIIes are wIllIng Io prosecuIe brIbery
and corrupIIon cases.

"The level oI awareness oI brIbery and corrupIIon has Increased wIIh
Ihe esIablIshmenI oI PEMANDU and Ihe MalaysIan AnII-CorrupIIon
CommIssIon. The hIgher number oI cases beIng reporIed In Ihe medIa
has also conIrIbuIed Io IhIs, he saId.
"WIIhIn an organIsaIIon, varIous means can be used In Ihe ghI agaInsI
corrupI pracIIces, IncludIng InsIIIuIIng whIsIleblowIng hoIlInes, In!
IroducIng anII-Iraud programmes such as IraInIng on anII-brIbery
and anII-corrupIIon polIcIes, and seIIIng a sIrong Ione aI Ihe Iop, aI
senIor managemenI level, concluded Rao.
GREATER PUBLIC AWARENESS
OF CORRUPTION
Government Transformation ProgrammeAnnual Report 2012 Chapter Five Government Transformation ProgrammeAnnual Report 2012 Chapter Five 86 87
The hNT-COkk NKkh wll Lake sLeps n GTP
2.O Lo help rase awareness abouL corrupLon,
parLcularly among sLudenLs and youLhs, because
key Leachngs musL be learnL aL Lhe ormaLve
sLage. hs ndcaLed n Lhe Lable below, surveys
have shown greaLer number o youLh have
become more accepLng o corrupLon as a a way
Lo geL Lhngs done n Malaysa. The hNT-COkk
NKkh sees Lhs as a dsLressng developmenL, and
wll do all L can Lo reverse Lhs Lrend over Lhe
course o GTP 2.O.
The hNT-COkk NKkh s convnced
LhaL corrupLon can be eradcaLed
n Malaysa, and Lhe counLry's
mprovemenL n CP rankngs s
evdence o LhaL possblLy. The
NKkh nvLes all Malaysans Lo jon
n Lhe ghL agansL corrupLon and
Lo Lurn Lhs corner n Malaysa's
developmenL.
The NkRA invites u|| Mu|uysiuns
to join in the ght uguinst
corruption unJ to turn this corner
in Mu|uysiu's Jeve|opment.
N/A
21.2%
4.2%
11.2%
26.7%
16.1%
- lavo qlvon souothlnq to suooth transactlons
- lavo boon oorod a brlbo
- lavo wltnossod brlbos bolnq oorod or askod or
!"#$%&$'($
2002 2007
)*+,$
2002 2007
8.7%
15.0%
16.3%
23.5%
26.8%
- lt ls Ck to qlvo a brlbo to suooth transactlons
- lt ls Ck to accot brlbos
- lt ls Ck to accot brlbos l oolo do not lnd out
10.4%
48.9%
21.1%
- lt ls Ck to accot brlbos l you havo tho owor to arovo contacts and tondors
- lt ls not wronq to accot qlts rou oolo who aly or tondors or contracts
5.1%
37.6%
Sources: Joi nt study between Uni versi ti Kebangsaan Mal aysi a (UKM) and MACC, 2002 and 2007
CorrupIIon Iends Io be someIhIng IhaI CovernmenI
agencIes would preIer Io deal wIIh In prIvaIe, raIher
Ihan have an exIernal parIy Iell Ihem whaI Io do.
However, IhIs Is essenIIally Ihe role oI Ihe FIghIIng
CorrupIIon NKRA - as Ihe bee In Ihe bonneI oI Ihe
agencIes.
EssenIIally, Ihe NKRA's objecIIve Is Io geI CovernmenI
Io adopI greaIer Iransparency and accounIabIlIIy sIan!
dards In everyIhIng Ihey do, and Ihough Ihere has
been some success Ihe road has noI always been easy.
The ANT-CDRR NKRA's DMD omcer ShuhaIroz ShukrI
says Ihe IransIIIon Io workIng In Ihe DMD requIred a
IundamenIal change In menIalIIy. A cIvIl servanI Irom
Ihe MInIsIry oI TransporIaIIon, she joIned Ihe DelIvery
ManagemenI Dmce In AprIl 2U1U, and was ImmedI!
aIely assIgned Io work on key InIIIaIIves IncludIng
esIablIshIng ComplIance UnIIs, creaIIng Ihe Name
and Shame daIabase and workIng wIIh Ihe specIal
corrupIIon courIs.
" consIdered myselI a junIor omcer when sIarIed
here, buI Ihe work requIred IhaI lIaIse wIIh senIor
omcers In mInIsIrIes and agencIes, she says. "The
PEMANDU sIyle Is dIherenI Irom whaI we're used Io
aI Ihe mInIsIrIes and esIablIshIng Ihe relaIIonshIps
was dImculI aI rsI.
ShuhaIroz adds IhaI because Ihe ANT-CDRR NKRA
was aImIng Ior broad-based holIsIIc change, varIous
sIakeholders were Involved In all IIs InIIIaIIves, and
geIIIng Iull InIernal co-operaIIon was someIImes dII!
culI. For InsIance, In Ihe case oI Ihe ComplIance UnIIs
InIIIaIIve, she oIIen needed Io vIsII each agency Io
dIscuss ImplemenIaIIon Issues wIIh Ihem.
"I's noI IhaI Ihe agencIes don'I wanI Io accommo!
daIe us, buI Ihey already have a xed culIure oI do!
Ing IhIngs, she says. "I has goI easIer now IhaI 've
worked wIIh Ihem Ior Iwo years. Dne oI Ihe mosI dII!
culI aspecIs oI Ihe job, she says, Is beIng accounIable
Io Ihe publIc because mosI oI Ihe IransIormaIIonal
work happens behInd Ihe scenes.
"UnlIke oIher NKRAs where you can see roads beIng
buIlI or new classes beIng held, mosI oI whaI we do
In Ihe NKRA Is InIangIble, ShuhaIroz says. "We x
laws, speed up cases and esIablIsh daIabases, buI
Ihe publIc can'I always see Ihe ImpacI rIghI away.
DespIIe beIIer rankIngs Irom InIernaIIonal agencIes
on MalaysIa's corrupIIon levels, ShuharIoz says IhaI
whIle II Is a posIIIve developmenI II Is noI enough.
DespIIe Ihe InIernaIIonal recognIIIon, she says cor!
rupIIon Is a problem IhaI ahecIs Ihe rakyaI on a hIghly
personal level, and she wIll noI personally be conIenI
unIIl Ihe rakyaI Ihemselves reporI IhaI Ihe problem
has been solved.
" won'I be happy unIIl my IrIends and people meeI
on Ihe sIreeI Iell me IhaI corrupIIon Is no longer an
Issue. ThaI's when know my job wIll be done, she
says.
CoIng Iorward, ShuhaIroz belIeves IhaI Ihe mosI Im!
porIanI InIIIaIIve In CTP 2.U by Ihe NKRA wIll be Ihe
specIal worksIream wIll be Ihe specIal worksIream
aImed aI educaIIng school chIldren Io be aware oI cor!
rupIIon. "We need Io Iocus on chIldren and wanI IhaI
Io be Ihe mosI successIul InIIIaIIve over Ihe nexI Ihree
years, she says. "We need Io buIld a generaIIon IhaI
noI only recognIses Ihe problem oI corrupIIon, buI
wIll co-operaIe wIIh auIhorIIIes Io ghI II In IuIure.
VIEWS FROM THE DELIVERY MANAGEMENT OFFICE (DMO)
Government Transformation ProgrammeAnnual Report 2012 Chapter Six 89 Government Transformation ProgrammeAnnual Report 2012 Chapter Five 88
Government Transformation ProgrammeAnnual Report 2012 Chapter Six Government Transformation ProgrammeAnnual Report 2012 Chapter Six 90 91
Imprcving
5tudent
Dutccmes
5ECUINC THE
NATIDN'5 FUTUE
Together, with the he|p oj u|| Mu|uysiuns,
we cun ensure u brighter juture jor the
generutions to come.
&. .;$ 6/6&6)&6"#* 6/ ->A X=O, 7'65' 7622 :;621 ./
&'# 8.;/1)&6./* #*&):26*'#1 ."#$ &'# 2)*& &'$##
+#)$* 7'62# #B()/16/4 .;$ *5.(# &. 6/52;1# .&'#$
$#2)&#1 )$#)*=
I* &'# 06/6*&#$ 6/ 5')$4# .8 &'# U1;5)&6./
FGHI, E )0 (#$*./)22+ 5./"6/5#1 &')& 7# )$#
'#)16/4 6/ &'# $64'& 16$#5&6./ 76&' &'# $#8.$0*
&')& 7# ')"# 6/&$.1;5#1 8.$ &'6* *#5&.$, )/1 E )0
(#$*./)22+ 5.006&&#1 &. *## &')& 7# 5./&6/;#
1.7/ &'6* ()&' ."#$ &'# /#B& &'$## +#)$*= >.4#&'#$,
76&' &'# '#2( .8 )22 9)2)+*6)/*, 7# 5)/ #/*;$#
) :$64'&#$ 8;&;$# 8.$ &'# 4#/#$)&6./* &. 5.0#=
>'# 6/6&6)&6"#* .8 ->A, ) '.26*&65 ($.4$)00#
.8 5')/4# &')& )60* )& &)$4#&* 76&' ) R&'$##?8..&
horzon," wll ]orm thc ]rst wcvc o] chcngc thct
7.$3* &.7)$1* &'# ."#$)22 4.)2* .8 &'# 9UD=
>'# U1;5)&6./ FGHI, *'.;21 &';* :# *##/ )*
) 7.$36/4 *;:*#& ;/1#$ &'# ."#$)$5'6/4 $;:$65
.8 &'# 9UD, ($."616/4 600#16)&# )/1 60()5&8;2
$#*;2&* &')& 5)/ :# 8#2& :+ &'# $)3+)&=
I* 8.$ &'# $#*;2&* :+ &'# FGHI &#)0, )/+./#
7'. ')* :##/ 8.22.76/4 .;$ )5'6#"#0#/&* *'.;21
bc cxctcd by o] shown so ]cr now thct thc ]rst
'.$6c./ .8 &'# ->A ')* 1$)7/ &. ) 52.*#= A$#?
*5'..2 #/$.20#/& /;0:#$* )$# ;(, ($60)$+ *5'..2
*&;1#/&* ')"# :##/ *5$##/#1 8.$ :)*65 26&#$)5+
)/1 /;0#$)5+ *3622*, )/1 *5'..2* ')"# 60($."#1=
>'#*# )$# :;& *.0# .8 .;$ )55.0(26*'0#/&*, )/1
thcy crc sgn]ccnt by cny cccount, cspccclly
46"#/ &'# *'.$& &;$/)$.;/1 &60# .8 &'$## +#)$*=
D;& 7# 5)/[& ()& .;$*#2"#* ./ &'# :)53 P;*&
+#&= >'#$# 6* *&622 ) 2./4 7)+ &. 4. :#8.$# 7#
5)/ P;*&2+ *)+ &')& .;$ #1;5)&6./ *+*&#0 6* ./
()$ 76&' &'# :#*& 6/ &'# 7.$21= N# )$# &'#$#8.$#
4.6/4 8.$7)$1 76&' ) /;0:#$ .8 #/')/5#0#/&*
9.$#."#$, )* 9)2)+*6) &$)/*8.$0* 6/&. ) '64'?
6/5.0# /)&6./, &'#$# 7622 :# 4$#)&#$ 1#0)/1 8.$
*3622#1 3/.72#14# 7.$3#$* )/1 7# 0;*& 1. )22
thct wc ccn to cnsurc thct our chldrcn ccqurc
($.(#$ 8.;/1)&6./)2 *3622* &. :# 268#2./4 2#)$/#$*=
>. &'6* #/1, &'# 96/6*&$+ .8 U1;5)&6./ ')*
2);/5'#1 &'# A$#2606/)$+ H#(.$& .8 &'# 9)2)+*6)/
U1;5)&6./ D2;#($6/& J9UDK, ) <X?+#)$ ($.4$)00#
&')& ($."61#* #B');*&6"# 1#&)62 ):.;& '.7 7#
7)/& &. *## &'# #1;5)&6./ *+*&#0 &$)/*8.$0#1
:+ XOX_=
TAN SRI DATO HAJI MUHYIDDIN
HAJI MOHD YASSIN
Deputy Prime Minister of Malaysia

MINISTERS FOREWORD
A quu|ity eJucution remuins
one oj the best guuruntees oj
success |uter in |ije unJ the
Mu|uysiun Covernment is
committeJ to trunsjorming the
Mu|uysiun eJucution system
*' .+ #$'/3 *,+ .+0* 1/ *,+
region. 5tuJies huve shown
thut u quu|ity eJucution eur|y
on in |ije |euJs to higher
su|uries, unJ enhunces socio-
economic mobi|ity with our
umbitions oj Vision 2020
to creute u high-income nution.
Government Transformation ProgrammeAnnual Report 2012 Chapter Six Government Transformation ProgrammeAnnual Report 2012 Chapter Six 92 93
The DU NkRA is jocuseJ on
immeJiute gou|s in |ine with the
overu|| phi|osophy oj the CTP.
The EDU NKkh makes specal eorL Lo be
nclusve because access Lo qualLy educaLon
s a rghL or every Malaysan regardless o race,
ncome-levels or oLher background. L Lhus has
ocused on specc educaLon areas denLed
n Lhe GTP Lab as Lhose LhaL wll have Lhe
mosL sgncanL mpacL on as wde an audence
as possble.
Over Lhe lasL Lhree years, Lhe EDU NKkh
has reporLed sgncanL mprovemenLs n
all areas, Lhereby layng Lhe oundaLon or
Lhe LransormaLon o Malaysan educaLon
n lne wLh Lhe Prelmnary keporL o Lhe
Malaysan EducaLon lueprnL whch was
launched n SepLember 2O12. uL whle Lhe
lueprnL provdes Lhe overarchng vson or
Lhe educaLon secLor, Lhe EDU NKkh s ocused
on mmedaLe goals n lne wLh Lhe overall
phlosophy o Lhe GTP.
The work o Lhe EDU NKkh s Lhereore
a subseL o Lhe lueprnL LhaL works Lowards
smlar goals.
!"#$%"& 94%
'()*" ,*-(./%"& 87%
011*" ,*-(./%"&2 77%
Sources: Perangkaan Pendi di kan Mal aysi a, Qui ck Facts
1980 1985 1990 1995 2000 2005 2010
0%
20%
40%
60%
80%
100%
MALAYSIA HAS MADE GREAT PROGRESS IN PROVIDING
ACCESS TO EDUCATION
3."(4$*.5 "%5*6 %5 1784#- 1"#$%"& %./ 6*-(./%"& 6-9((46
* Upper secondary schools include
vocational and technical schools
Imprcving
5tudent
Dutccmes
NkA

OVERVIEW
CHAPTER
&
An educated Malaysian workforce is essential to attaining the
development goals of Vision 2020, and all eforts in this area must
begin from the ground up. The adult literacy rate in Malaysia is in
the 92nd percentile,
1
there is evidence to suggest that Malaysian
youths are slipping when compared with regional peers.
2
1-UNDP |umcn Dcvc|opmcnt |nccx, Mc|cysic, 2008.
2-P|5/ 200 rcsu|t cnc T|M55 2011 rcsu|t.
Government Transformation ProgrammeAnnual Report 2012 Chapter Six Government Transformation ProgrammeAnnual Report 2012 Chapter Six 94 95
A strong threuJ oj continuity |inks
the NkRA's initiutives in CTP 1.0
unJ CTP 2.0 u|though initiutives
wi|| be geureJ to emphusise
quu|ity over the next three yeurs.
2012 OVERVIEW
The lasL 12 monLhs have been challengng
or Lhe EDU NKkh, whch sLreLched Ls LargeLs
owng Lo Lhe sgncanL success experenced
n Lhe prevous years. Moreover, beng Lhe nal
year o GTP 1.O, Lhe NKkh decded Lo apponL
an exLernal revewer Lo very Lhe resulLs o Lhe
LNUS nLaLve, whch showed a sgncanL
mprovemenL n sLudenL ouLcomes.
hs parL o Lhe EDU NKkh's commLmenL Lo
Lransparency and accounLablLy, Lhe resulLs o
Lhe revewer were Laken nLo consderaLon n
Lhe mplemenLaLon o Lhe LNUS programme
n 2O12. The subsequenL resulLs o Lhe LNUS
specal screenng showed a drop n perormance
rom reporLed numbers, buL sLll above Lhe
achevemenL Lhreshold o O%.
The EDU NKRA has Iaken addIIIonal sIeps Io ensure
IhaI Ihe ImpacI oI IIs InIIIaIIves are In accordance wIIh
Ihe CTP's demand Ior Iransparency and accounIabIlIIy.
For InsIance, Ihe EDU NKRA commIssIoned an exIernal
revIew oI Ihe resulIs oI IIs LNUS (LIIeracy and Numer!
acy ScreenIng} InIIIaIIve In 2U11 aIIer ImplemenIers
reporIed a 58% Io 55% success raIe among Year 2
sIudenIs.
The revIewers concluded IhaI Ihe LNUS programme
could be enhanced In a number oI ways. For example,
Ihey suggesIed IhaI a more accuraIe reporI could be
obIaIned by screenIng sIudenIs under IesI condIIIons
and IhaI Ihe LNUS syllabus should be more closely
alIgned wIIh Ihe exIsIIng syllabI oI schools.
Moreover, Ihe revIewers Iound IhaI Ihe ImplemenIa!
IIon oI Ihe screenIngs dId noI compleIely adhere Io Ihe
benchmarks oI Ihe screenIng process, aI IImes makIng
II easIer Ior sIudenIs Io screen posIIIvely.
The EDU NKRA has Iaken Ihe resulIs oI IhIs reporI serI!
ously and has sIarIed ImplemenIIng Ihe reIorms sug!
gesIed by Ihe reporI. n 2U12, Ihe EDU NKRA screened
Ihe rsI Iwo cohorIs oI Ihe LNUS programme under
IesI condIIIons and Iound IhaI Ihe achIevemenI raIe
Iell Irom 58% - 55% Io 53% - 5/%.
The EDU NKRA Iakes Ihe vIew IhaI Ihere can be no
compromIses when II comes Io educaIIon. FurIher!
more, II Is commIIIed Io vIgorous monIIorIng sIandards
Ior IIs InIIIaIIves and welcomes any and all crIIIcIsm
Irom all quarIers.
COMMITMENT TO TRANSPARENCY
GTP 1. 0 ACHIEVEMENTS
The work o GTP 1.O n mprovng sLudenL ouLcomes was drecLed by our
key mperaLves denLed n Lhe GTP Labs sesson held n 2OO.
Ensuring every chiId succeeds
SeLLng smlar expecLaLons or all sLudenLs regardless o background
and provdng LargeLed help or sLudenLs who all behnd.
HcIding schccIs acccuntabIe fcr changes in student perfcrmance
Empowerng schools Lo Lake greaLer ownershp o accounLablLy or Lhe
perormance o Lher sLudenLs.

Investing in great Ieaders fcr every schccI
nvesLng n prncpals and head Leachers as prmary drvers o
change va a rgorous selecLon process, and mplemenLng a robusL
proessonal developmenL programme.
Attracting and deveIcping tcp teachers
ncreasng Lhe aLLracLveness o Lhe proesson Lo hre greaLer LalenL,
as well as provdng measures Lo ensure LhaL Leachers have Lhe rghL
supporL Lo urLher hone Lher sklls.

These mperaLves were LranslaLed nLo our key nLaLves under GTP 1.O.
mprovng access Lo qualLy early chldhood educaLon.
Screenng or basc lLeracy ahasa Malaysa) and numeracy sklls
Lhe LLeracy and Numeracy Screenng Programme or LNUS).
mplemenLng hgh-perormng schools and school mprovemenL
programmes.
mplemenLng new deals or prncpals and head Leachers.
These nLaLves are desgned
Lo accomplsh Lwo goals. Lo
mmedaLely arresL Lhe declne
n sLudenL ouLcomes and Lo
esLablsh a oundaLon or uLure
mprovemenLs wLhn Lhe
educaLon secLor.
n pursung Lhese nLaLves,
Lhe EDU NKkh has puL greaLer
ocus on Lhe ormaLve years o a
sLudenL's le va Lhe pre-school
and LNUS programmes, whch
are Lalored Lo esLablsh learnng
oundaLons. These programmes
ngran sklls requred or lelong
learnng whle mplemenLng
LargeLed nLaLves ocused on
mprovng schools and school
6%7/%")5#1 *- 7""%)* *5% )6#/% #(
sLudenL perormance.
The EDU NKkh has reporLed
progressve success n each
o Lhe Lhree years o GTP 1.O,
7(/ *5% 6%))-() 6%7"(* #( *5%
mplemenLaLon o Lhe nLaLves
wll be nvaluable or Lhe nexL Lhree
years. Thereore, a sLrong Lhread
o conLnuLy lnks Lhe NKkh's
nLaLves n GTP 1.O and GTP 2.O
alLhough nLaLves wll
be geared Lo emphasse qualLy
over Lhe nexL Lhree years.
| cm hcppy with thc trcns]ormction prorcmmcs
to incrccsc thc quc|ity o] ccucction. /s c tccchcr,
| ]cc| thct it is timc|y cs |ics nowcccys crc cttin
smcrtcr thcn|s to tcchno|oy. 5o, thc prorcmmcs
crc in |inc with thc chcnin timcs. |t c|so hc|ps thc
rurc| chi|crcn cs wc||, which incrccsc thc |cvc| o]
ccucction thcy rcccivc.
Zu|inuh Jumu|, 7
>#)5'#$
Government Transformation ProgrammeAnnual Report 2012 Chapter Six Government Transformation ProgrammeAnnual Report 2012 Chapter Six 96 97
OUTCOME 4
Puving the grounJ jor upski||ing
ng|ish teuchers
When Ihe prIncIpal oI SMK SerI Kembangan,
Tay Keng Lee, rsI learnI abouI Ihe New Deal
programme, he ImmedIaIely saw II as an oppor!
IunIIy Ior hIs secondary school. SMK SerI Kem!
bangan was Ihen languIshIng near Ihe boIIom as
one oI Ihe worsI perIormIng secondary schools
In Ihe counIry rankIng 1,53UIh ouI oI 2,2/8.
"When InIIIally shared Ihe New Deal Ideas wIIh
Ihe Ieachers, even my secreIary was scepIIcal:
wIll II work? says Tay. "Well, sIraIghI away, Ihe
school's operaIIonal procedures were sIream!
lIned. was able Io oher oher encouragemenI
and advIce. The sIudenIs began Io be InspIred
by our Ieachers.
"They IreaIed school as a home away Irom
home, noI as a IhreaI. TheIr aIIIIudes changed
as Ihey grew In IheIr respecI Ior IheIr Ieachers.
From Tay's personal drIve and Ihe InIroducIIon
oI hIs New Deal Ideas, SMK SerI Kembangan
saw IIs rankIng jump 1,365 posIIIons Io 561
durIng a 2U12 School nspecIoraIe InspecIIon.
Tay says Ihe achIevemenI would noI have been
possIble wIIhouI a group oI dedIcaIed Ieachers
and admInIsIraIors.
y renewIng our eIIorIs, our sIudenIs Im!
proved, Tay says. "We had creaIed hIsIory. I
was as II we had creaIed a mIracle Ior SMK SerI
Kembangan. Make Ihe ImpossIble, possIble.
MAKING THE IMPOSSIBLE, POSSIBLE
AbouI 61,UUU EnglIsh Ieachers were IesIed under Ihe
CambrIdge PlacemenI TesI (CPT} In advance oI a new
InIIIaIIve Io be InIroduced In CTP 2.U IhaI wIll rapIdly
upskIll Ihe procIency levels oI all EnglIsh Ieachers In
Ihe counIry. The resulIs oI Ihe screenIng showed IhaI
27.8% oI screened Ieachers meI Ihe mInImum CPT
sIandards, whIch Is Ihe InIernaIIonal mInImum procIency
level Ior EnglIsh language Ieachers, or C1 In Ihe Common
European Framework oI ReIerence. The resulIs were much
beIIer among lecIurers oI whom meI IhaI sIandard.
(*) Pre-A1 A1 A2 B1 B2 C1 C2
6.18%
3,775
21.63%
13,199
36.64%
22,365
25.49%
15,559
4.81%
2,937
0.28%
170
0.02%
15
4.94%
3,015
(*) Techni cal error
Overall result of CPT
shows that 27.8% of
61,035 in-service English
teachers & lecturers met
minimum international
standard (C1)
27.8%
M
in
im
u
m
S
t
a
n
d
a
r
d
Proficient Require upskilling Basic user
n Lerms o quanLable LargeLs, Lhe EDU NKkh
has managed Lo reach or exceed almosL all o Ls
LargeLs. Speccally, L delvered Lhe ollowng
ouLcomes.
The EDU NKRA saw Ihe openIng oI 2,U5/ pre-school classes lasI year, and saw
IoIal enrolmenI Increase Io 8U.5% or 768,1/5 pre-school aged chIldren. n IoIal,
Ihe NKRA oversaw Ihe openIng oI 6,6/3 pre-school classes and Ihe IraInIng oI
some 21,UUU pre-school Ieachers. I also ImplemenIed Ihe pIloI Ior Ihe NaIIonal
Pre-School ualIIy SIandards programme.
The EDU NKRA realIsed IhaI prIncIpals and head Ieachers aI large schools were aI a
dIsadvanIage when II came Io Ihe New Deal programme, whIch are awarded based
upon on Ihe successIul perIormance oI IheIr schools. The New Deal Is an IncenIIve
programme Io moIIvaIe prIncIpals and head Ieachers Io Improve IheIr school
perIormance. A new caIegory was InIroduced In 2U12 Io ensure IhaI all prIncIpals
and head Ieachers had a IaIr chance oI wInnIng a New Deal regardless oI Ihe sIze oI
IheIr schools.
The screenIng oI Ihe IhIrd cohorI Ior Ihe LNUS programme showed a procIency
raIe oI 5U% Ior numeracy and 82% Ior lIIeracy, whIch Is a sIIll sIgnIcanI
achIevemenI under IhIs programme. The numbers have come down slIghIly Irom
Ihe prevIous years because Ihe programme ImplemenIers had decIded Io raIse
Ihe sIandards oI Ihe programme.
As a resulI, Ihe LNUS programme was modIed Io screen every sIudenI annually.
For Ihe rsI cohorI oI Ihe LNUS programme, sIudenIs were only successIvely
screened II Ihey IaIled Io meeI procIency requIremenIs durIng Ihe rsI round
oI IesIIng.
n 2U12, each sIudenI Is IesIed In every screenIng regardless oI procIency level,
and musI pass all 12 consIrucIs Io be deemed lIIeraIe or numeraIe. The prevIous
consIrucI requIremenIs were eIghI (8} Ior lIIeracy and Ien (1U} Ior numeracy.
These changes ensure a more accuraIe reecIIon oI Ihe levels oI lIIeracy and
numeracy oI MalaysIan school chIldren.
LNUS wIll be conIInued In CTP 2.U and wIll IncorporaIe EnglIsh lIIeracy screenIng
as parI oI IIs programme. A baselIne screenIng Ior EnglIsh lIIeracy wIll be
ImplemenIed In 2U13.
OUTCOME 1
Improving Pre-5choo| nro|ment
OUTCOME 3
IntroJucing new New Deu| cutegories jor principu|s
OUTCOME 2
ContinueJ screening oj schoo| chi|Jren unJer LINU5
Government Transformation ProgrammeAnnual Report 2012 Chapter Six Government Transformation ProgrammeAnnual Report 2012 Chapter Six 98 99
OUTCOME 5
8etter numbers unJer the 5choo|
!$%&'-+$+/* 6&'3&#$$+
OUTCOME 6
C|osing the gup in speciu| eJucution
There was a /3.6% drop In Ihe number oI schools, or 16/ schools, caIegorIsed
under and 6 and and 7, whIch are Ihe Iwo lowesI bands In accordance wIIh
MInIsIry school sIandards. MeanwhIle, Ihere was a correspondIng 27.1% Increase
In and 1 and and 2 schools. These numbers surpassed IargeIs, whIch were seI aI
2U% and 8% respecIIvely.
PrelImInary ndIngs In Ihe ME revealed a sIgnIcanI gap In MalaysIa's delIvery oI
specIal educaIIon,and Ihus Ihe NKRA conducIed a specIal educaIIon lab Io IdenIIIy
and provIde soluIIons Io Ihe problem In 2U12. The lab was joInIly parIIcIpaIed by
boIh publIc and prIvaIe secIor sIakeholders IncludIng specIal-needs NCDs. The
InIIIaIIves IdenIIed In Ihe lab are based on Iour maIn worksIreams:
AssessmenI and early InIervenIIon
ncrease awareness and neIwork
PublIc-prIvaIe parInershIps In schools Ior specIal-needs
Teacher IraInIng and cerIIcaIIon
AIIer syndIcaIIon wIIh sIakeholders, IncludIng Irom Ihe DepuIy PrIme MInIsIer,
Ihe lab ouIpuI Is Included as a Io a chapIer In Ihe ME specIcally Ior specIal
educaIIon. MeanwhIle, EDU NKRA has also sIarIed IraInIng 3UU remedIal Ieachers
Io enhance IheIr pedagogIcal skIlls In supporIIng maInsIream sIudenIs wIIh
learnIng dIherences. ThIs encourages InIegraIIon oI sIudenIs wIIh learnIng
dIherences In maInsIream schools.
40% drop in Band 6 & 7
43%
27% increase in Band 1 & 2
27%
!"#! %&'()* +,-./)0)1)2*
3
6
8
2
3
1
1
6
8
2
,3
9
7
1
,9
2
6
1
,6
0
2
BAND
1
BAND
2
BAND
3
BAND
4
BAND
5
BAND
6
BAND
7
3
,5
1
7
3
,6
9
9
3
,1
6
4
2
,0
2
0
2
,0
6
0
2
,1
7
3
1
,4
0
4
1
,5
4
3
1
,6
1
9
1
9
7
3
2
5
5
8
3
1
9
2
8
5
4
2009 2011 SCHOOL BANDING TREND
2009
2010
2011
NKPIs
Nc. NkPIs 2012 Target ActuaI esuIt emarks Tramc Lights
1 Pre-schccI enrcIment rate 87% 80.5% 768,1/ chldren age
/+ and +) enrolled n
pre-schools
8 LINU5 Cchcrt 1
2.1 LLeracy raLe
2.2 Numeracy raLe
100%
100%
99.8%
99.9%
LINU5 Cchcrt 2
.1 LLeracy raLe
.2 Numeracy raLe
95%
95%
96.3%
97.8%
/ LINU5 Cchcrt 3
/.1 LLeracy raLe
/.2 Numeracy raLe
90%
90%
82.2%
91%
Hgh Perormng Schools 100 91 schools awarded Lhe
HPS sLaLus n 2O12
6 New DeaIs - PrincipaIs
exceeding target
6.1 Prmary School
6.2 Secondary School
4%
3%
NA*
5.5%
12 prncpals awarded Nh
7 New DeaIs - PrincipaIs
perfcrming beIcw target
7.1 Prmary School
7.2 Secondary School
6%
8%
NA*
5.6%
Nh
8 5IP - educe and 6 B 7 20% 43.6%
5IP - Increase and 1 and 2 8% 27.1%

90% AND ABOVE 51% TO 89%

-
Thc cchicvcmcnts ]or primcry schoo|s wi|| on|y bc
cvci|cb|c in Mcrch 201. Thcrc]orc, thcsc N|P|s wi|| bc
trcc|cc in thc yccr 201.
Government Transformation ProgrammeAnnual Report 2012 Chapter Six Government Transformation ProgrammeAnnual Report 2012 Chapter Six 100 101
The Ministry oj Jucution {Mo) hus
tuken uJJitionu| steps to support
enro|ment by proviJing nunciu|
ussistunce to |ow-income groups to
he|p oset the cost oj eur|y eJucution.
INITIATIVE5
6.1
1 Improving Pre-School Enrolment Rate
2 Literacy and Numeracy Screening (LINUS)
Programme
3 Recognition of High Performing Schools (HPS)
4 New Deals for Principals
5 School Improvement Programme (SIP)
1
IMPROVING PRE-SCHOOL
ENROLMENT RATE
Early chldhood educaLon s a crLcal componenL
o a young sLudenL's oundaLonal developmenL,
and gves hmiher a good sLarL once n prmary
school. The mpacL o pre-school s well-
documenLed and reporLed n oLher publcaLons,
3

buL Lhe general concluson o Lhese ndngs
agree LhaL Malaysa needs Lo acceleraLe Ls
pre-school enrolmenL raLe.
hL Lhe sLarL o Lhe GTP programme, a naLonal
survey showed LhaL only 67% o chldren aged
our Lo ve were enrolled n pre-schools. Ths
number has snce mproved Lo 8O.% n 2O12,
and Lhe resulLs o Lhs hgher enrolmenL should
become more apparenL now LhaL Lhe pre-
schoolers are enLerng Lhe prmary
educaLon sysLem.
n Lerms o specc acLons, Lhe EDU NKkh has
ncreased Lhe number o GovernmenL operaLed
pre-school classes naLonwde, parLcularly n
remoLe locaLons. Through Lhs nLaLve, some
1,/ publc pre-schools were opened n remoLe
areas n 2O12, brngng LoLal number Lo /,271
over Lhe course o GTP 1.O.
There has also been greaLer collaboraLon
wLh prvaLe secLor parLners Lo delver pre-
schools n collaboraLon wLh Lhe GovernmenL.
The lasL year saw 61 prvaLe pre-schools
esLablshed under Lhe programme, brngng Lhe
GTP 1.O LoLal Lo 2,7O.
To help promoLe Lhe developmenL o
prvaLe pre-schools, Lhe GovernmenL has made
kM1O,OOO granLs avalable Lo help seL
up small Lo medum cenLres, especally n
rural and urban poor areas. Some 6 prvaLe
operaLors receved Lhe granL n 2O12.
Fnally, Lhe MnsLry o EducaLon MoE) has
Laken addLonal sLeps Lo supporL enrolmenL
by provdng nancal asssLance Lo low-ncome
groups Lo help oseL Lhe cosL o early educaLon.
Ths nLaLve wll be conLnued and enhanced
n GTP 2.O.
3
-
or morc in]ormction, p|ccsc consu|t thc CTP occmcp
pp1-1.
80.5% PRE-SCHOOL ENROLMENT RATE &
2,054 NEW CLASSES LAUNCHED
561 new pre-schoo| bui|t by
privute operutors 561
1,493 new pub|ic pre-schoo|
bui|t in 2012, by stute 1,493
89
Kelantan
51
Kedah
84
Perak
104
Selangor
155
Johor
396
Sarawak
276
Sabah
18
42
44
2 93
34
10
68
27
Government Transformation ProgrammeAnnual Report 2012 Chapter Six Government Transformation ProgrammeAnnual Report 2012 Chapter Six 102 103
2
LITERACY AND NUMERACY SCREENING
(LINUS) PROGRAMME
asc lLeracy and numeracy procency are oundaLonal sklls, whch
prepare and shape sLudenLs or lelong learnng. However, ormal LesLng
alone s nsucenL Lo ensure procency as resulLs come Loo laLe or any
remedal work Lo be done whch resulLs n losL opporLunLes. LNUS was
nLroduced as a LargeLed eorL Lo deLecL weaknesses n Lhese Lwo areas aL
an early sLage.
The ulLmaLe am o Lhe LNUS screenng programme s Lo ensure LhaL all
Malaysan sLudenLs, excludng Lhose wLh learnng dculLes, possess basc
procency n numeracy and ahasa Malaysa lLeracy by Lhe Lme Lhey
compleLe Prmary Three. Ths programme screens sLudenLs as Lhey enLer
Prmary One Lo deLermne Lher procency levels, and Lhose who do noL
meeL Lhe sLandard are placed nLo remedal programmes.
The success o LNUS n GTP 1.O has encouraged Ls enhancemenL and
expanson n GTP 2.O Lo nclude Englsh lLeracy screenng as well as greaLer
monLorng o sLudenL developmenL as Lhey move rom Prmary One Lo
Prmary Three.
LINUS RESULTS 2010 2012 (LITERACY)
SEP
99.8%
JUN
99.0%
MAR
93.5%
SEP
97.5%
JUN
95.3%
MAR
90.5%
SEP
84.9%
JUN
65.0%
MAR
36.1%
!"#"$% '
SEP
96.3%
JUN
88.7%
MAR
92.3%
SEP
90.9%
JUN
82.7%
MAR
64.2%
!"#"$% (
SEP
82.2%
JUN
71.7%
MAR
52.6%
!"#"$% )
Special Screening
Special screening is conducted under test conditions
Students must pass all 12 constructs
Normal Screening
2010 2011 2012
Starting 2012,
students must pass
all 12 constructs to be
considered literate
INTERNATIONAL AVERAGE
1 Shanghai, China 600
2 Singapore 562
3 Hong Kong 555
4 Korea 546
5 Taiwan 543
41 Croatia 460
42 Israel 447
52 Thailand 419
57 Malaysia 404
68 Indonesia 371
INTERNATIONAL AVERAGE
1 Shanghai, China 575
2 Finland 554
3 Hong Kong 549
4 Singapore 542
5 Japan 539
40 Greece 470
41 Malta 461
51 Thailand 425
52 Malaysia 422
68 Indonesia 383
!"#$%&'
INTERNATIONAL AVERAGE
1 Shanghai, China 556
2 Korea 539
3 Finland 536
4 Hong Kong 533
5 Singapore 526
42 Russian Fed. 459
43 Chile 449
53 Thailand 421
55 Malaysia 414
62 Indonesia 402
Regional peers
MEAN SCORE COUNTRY RANK
(#)*
MEAN SCORE COUNTRY RANK
+,%"&,"
MEAN SCORE COUNTRY RANK
MALAYSIA RANKS AMONG THE BOTTOM THIRD OF 74 PARTICIPATING
COUNTRIES ACROSS ALL SUBJECTS IN PISA 2009
Government Transformation ProgrammeAnnual Report 2012 Chapter Six Government Transformation ProgrammeAnnual Report 2012 Chapter Six 104 105
5
SCHOOL IMPROVEMENT PROGRAMME (SIP)
The School mprovemenL Programme SP) s a
concerLed nLaLve amed aL closng Lhe gap
beLween Lhe hghesL and lowesL perormng
schools. The programme ams Lo narrow Lhe gap
by ocusng mprovemenL eorLs on schools
allng nLo Lhe MoE's Lwo lowesL rankng
caLegores - and 6 and and 7 - and by
provdng supporL Lo help schools aLLan and 1
and and 2 sLaLus.
There s a danger LhaL wldly ucLuaLng
levels o school sLandards wll see Lhe
achevemenLs o Lhe besL perormng sLudenLs
eclpsed by poor perormng ones, and hence
Lhe SP ams Lo level school sLandards across
Lhe board. SP works by assessng Lhe needs o
and 6 and and 7 schools Lhrough a rgorous
monLorng process LhaL looks aL a vareLy o daLa
ncludng LesL resulLs reporLed Lo Lhe School
ExamnaLon hnalyss SysLem 5istcm /nc|isis
Pcpcri|sccn 5c|o|ch or 5/P5).
kemedal help s gven Lo schools LhaL need
#* *5% $-)* 7) .%66 7) )211-"* #( -*5%" .73)
Lo brng Lhe school up Lo speed. The goal s Lo
ensure LhaL no school alls under and 6 and
and 7 caLegores by 2O1.
The progrumme is tui|oreJ
to encouruge principu|s unJ
heuJ teuchers to improve their
perjormunce by proviJing
them with nunciu| unJ cureer
incentives.
4
NEW DEALS FOR PRINCIPALS
School leadershp has been denLed as one o Lhe key
acLors wLh drecL nuence over Lhe perormance o a school.
hs parL o Ls rsL phase o nLaLves desgned Lo mprove
sLudenL ouLcomes, Lhe EDU NKkh has puL n place a New Deal
package or hgh perormng prncpals and head Leachers.
The programme s Lalored Lo encourage prncpals and
head Leachers Lo mprove Lher perormance by provdng
Lhem wLh nancal and career ncenLves. Ths s eecLvely
Lhe rsL sLep n Lransormng Lhe culLure o Lhe counLry's
educaLon sysLem rom one LhaL s Lenure-drven Lo one LhaL s
perormance-drven.
The programme looked aL several crLera beore decdng
on wheLher Lo award a New Deal. These crLera are.
h LargeL composLe score o above 8/% or prmary
schools and above 88% or secondary schools, or a year-
on-year mprovemenL o 2,OO places or prmary schools
and OO places or secondary schools, or or schools wLh
large enrolmenLs a year-on-year mprovemenL o 1,2O
places or prmary schools and OO places or secondary
schools.
hn hnnual hpprasal keporL LNPT) score o hgher Lhan O
h clean unqualed) nancal audL reporL rom Lhe sLaLe
educaLon deparLmenL
h hsLory o no dscplnary acLon
hchevemenL o school lLeracy and numeracy LargeLs or
prmary schools)
Ths programme also gauges how well prncpals perorm
n comparson Lo Lhe LargeL composLe score, and s Lhe
measurable ouLcome or Lhs nLaLve's KP. The program wll
be enhanced n GTP 2.O by reworkng Lhe apprasal process
as by provdng greaLer deLal on asL-Lrackng prncpal
developmenL.
39 NEW HPS IDENTIFIED IN 2012
KEDAH
- 8k lbrahlu
- 8JkC koat lwa
- 8l 8alns 8ultan lohauad Jlwa
- 8l 8alns okok 8ona
- 8k 8ultanah Asua
lLlAkA
- 8ul 8olandar
- 8JkC Yok uln
- 8k Convont lnant Josus (2)
- 8k () lothodlst 2
ulAu lNANC
- 8k llndon lolqht
- 8JkC kwanq lwa
- 8l 8alns koala uatas
- 8k uortau lndah
- 8JkC unlon
kLlAN!AN
- 8k 7alnab J
- 8k 8orl lndora
Lll8
- 8l 8alns labuan
w lAuuAN
- 8k 8rl Caya
8AuAl
Lll8
- 8k 8orl lndora
8LlANCC
- 8l 8alns lulu 8olanqor
NLCLl 8LlullAN
- 8l 8alns !uanku Jaaar
LAk
- 8JkC Avo larla Convont
!LLNCCANu
- 8k 8ultan 8ulaluan J
- 8k !onqku lahuud
- 8k 8alns 8ultan lahuud
- 8ul uatu aklt
- koloj 8alns lslau ondldlkan Noqorl !oronqqanu
- 8k !onqku Auuan lntan
JClC
- 8k orouuan 8ultan lbrahlu
- 8k lnant Josus Convont
- 8JkC loon Yow 2
- 8l 8alns kota !lnqql
- 8l 8alns Johor
- 8l 8ultan lsuall
- 8k uandar lsuall
- 8k uandar onawar 2
- 8lk lnant Josus Convont
- 8k uandar laharanl
3
RECOGNITI ON OF HI GH PERFORMING
SCHOOLS (HPS)
The goal o Lhe HPS programme s Lo recognse and ncenLvse schools
LhaL have demonsLraLed ouLsLandng perormance records by assgnng
Lhem HPS sLaLus. ecause o Lher successul Lrack records, HPS wll be
gven greaLer auLonomy Lo adapL currculum and nsLrucLonal meLhods
on Lhe assumpLon LhaL Lhe school, as a hgh perormer, knows whaL
works besL.
HPS receve a specal allocaLon o kM7OO,OOO and kMOO,OOO
respecLvely n Lhe rsL Lwo years aLer Lhey have been desgnaLed as such.
They subsequenLly receve kMOO,OOO annually. Prncpals, head Leachers
and Leachers o HPS also receve a one-Lme bonus when a school s
receves HPS desgnaLon.
These nancal ncenLves urLher serve Lo moLvaLe schools Lo
challenge one anoLher Lo be recognsed as an HPS. The EDU NKkh wll
esLablsh and manLan a mnmum number o 1OO HPS and schools musL
meeL specc crLera Lo be deemed as one. y Lhe end o 2O12, 1 HPS
had been denLed.
Government Transformation ProgrammeAnnual Report 2012 Chapter Six Government Transformation ProgrammeAnnual Report 2012 Chapter Six 106 107
LDDkINC
FDWAD TD
CTP 2.0
6.2
The success of the NKRAs initiatives implemented
under GTP 1.0 has made a strong case for their
enhancement in GTP 2.0. Almost all the initiatives
in GTP 2.0 have a clear link to the initiatives of GTP
1.0, but new ones will be introduced that expand the
scope of the EDU NKRAs work. Two new emphases
for GTP 2.0 include focusing on improving English
education and improving the teaching profession by
providing increased progression and development
opportunities.
THE EDU NKRA WI LL IMPLEMENT
SEVEN KEY INITIATIVES IN GTP 2. 0:
CTP 2.0 Initiatives Descripticn
Pre-schccI and EarIy
ChiIdcare
The success o Lhe Pre-school nLaLve n GTP 1.O has led Lhe NKkh
Lo expand Ls coverage Lo encompass early chld-care as well. Ths wll
ensure LhaL chldren are exposed Lo ormal educaLon envronmenLs
aL a ormaLve age. Moreover, nLernaLonal benchmarks or Early
Chldhood EducaLon ECCE) cover boLh pre-school and chldcare, and
Lhe ncluson o ECCE wll allow Lhe NKkh Lo benchmark Malaysan
programmes agansL nLernaLonal sLandards. Meanwhle, Lhe qualLy
o pre-schools wll be ormalsed under a new benchmarkng regme.
LINU5 2.0 GTP 1.O's LNUS programme has been one o Lhe man hghlghLs o
Lhe EDU NKkh's LransormaLon sLory, and wll be urLher enhanced n
GTP 2.O by Lhe addLon o Englsh procency screenng. The screenng
process has also been mproved Lo Lrack sLudenLs annually regardless
o wheLher or noL Lhey demonsLraLe procency.
High Perfcrming
5chccIs
Whle GTP 2.O wll ocus on manLanng Lhe qualLy o Lhe exsLng HPS,
Lhe programme also ams Lo denLy more HPS. n parLcular, eghL more
schools wll be added Lo Lhe rosLer Lo compleLe Lhe nLal LargeLed
number o 1OO, and 1O more wll be subsequenLly added annually.
Dne oI Ihe key goals oI Ihe EducaIIon NKRA, and Indeed
Ior Ihe rsI horIzon oI Ihe CTP 1.U, was Io InsIIl a Iunda!
menIal change In Ihe way cIvIl servanIs delIver servIces
Io Ihe rakyaI. As wIIh mosI oIher NKRAs, Ihe EducaIIon
NKRA experIenced a sImIlar relucIance wIIh IIs personnel
wIIh respecI Io Ihe Iheme oI change.
"The bIggesI challenges were Ihe human IacIor, saId Dr
NoorlIza bI HajI Zakuan, Ihe head oI Ihe NKRA's DelIvery
ManagemenI Dmce (DMD}. "The need Ior a change In
mIndseIs among Ihe Iop and mIddle managers who have
become complacenI owIng Io Ihe rouIIne way oI doIng
IhIngs was an obsIacle we had Io overcome.
"The prevaIlIng belIeI - why x when II's noI broken? - Is
sIIll sIrong among Ihem and we needed Io make exIra
ehorI Io convInce Ihe MInIsIry oI EducaIIon's popula!
IIon why Ihere was a need Io change. The waIered down
InIormaIIon and messages, and lack oI undersIandIng
conIrIbuIed Io IhIs resIsIance.
"NoI all Ihe challenges were Iully overcome, she ad!
mIIIed, "buI Ihey have reduced wIIh IIme. Regular road
shows, engagemenI sessIons and perIormance dIalogues
wIIh Ihe varIous sIakeholders have helped Ihem under!
sIand Ihe objecIIves oI Ihe NKRA.
n IhIs regard, Ihe rsI Iwo years oI Ihe CTP 1.U proved Io
be Ihe mosI challengIng as Ihe DMD Ieam was Iaced wIIh
a resIsIanI cIvIl servIce. n conIrasI, 2U12, Dr NoorlIza saId,
was an easIer year Ior her Ieam.
"For some, Ihe EDU NKRA was merely an acronym - a
one-oh projecI - and noI Ihe IransIormaIIonal change
we were IryIng Io achIeve, she saId. "Many were angry
and resIsIanI, buI by 2U12, Ihey began Io realIse IhaI
Ihere were oIher way Io do IhIngs.
"I Is ImporIanI Ior all, especIally Ihe rakyaI, Io noIe IhaI
Ihe CTP Is noI merely lIp servIce by Ihe CovernmenI buI
Ieaches how IhIngs need Io be done Io achIeve resulIs
and ouIcomes In a IasIer way.
DespIIe Ihe obsIacles, Ihe EDU NKRA would reporI Ihree
consecuIIve years oI success, wIIh parIIcularly sparklIng
resulIs wIIh respecI Io IIs LIIeracy and Numeracy Screen!
Ing Programme and IIs ehorIs Io move schools ouI Irom
Ihe Iwo lowesI bands In Ihe naIIon.
Dr NoorlIza, who was brIey a Ieacher herselI beIore she
joIned Ihe ranks oI polIcy makers, says, In Irue Ieacher
IashIon, IhaI her greaIesI pleasure was In seeIng Ihe
NKRA's IargeIs meI and when Ihe people sIarIed belIev!
Ing In Ihe CTP.
"Now everyone In Ihe MoE Is IalkIng abouI KPs and
IargeI-seIIIng, and Ihe dIscIplIne oI acIIon Is beIng em!
ulaIed by Ihe NaIIonal EducaIIon lueprInI Ieam, she
says. "ThIs Is Ihe DMD's and PEMANDU's - and also my
personal - achIevemenI.
VIEWS FROM THE DELIVERY MANAGEMENT OFFICE (DMO)
Government Transformation ProgrammeAnnual Report 2012 Chapter Six Government Transformation ProgrammeAnnual Report 2012 Chapter Six 108 109
HARMONI SATION WITH THE
MALAYSIA EDUCATI ON BLUEPRINT (MEB)
The Malaysan EducaLon lueprnL ME) represenLs Lhe
ambLons o Lhe GovernmenL Lo creaLe an educaLon sysLem
n Malaysa LhaL s on par wLh Lhe besL n Lhe world by 2O2.
The ME s Lhe resulL o an exLensve revew o Lhe exsLng
educaLon sysLem conducLed n OcLober 2O11, whch polled
a number o sources ncludng local Leachers and parenLs
and nLernaLonal organsaLons such as UNESCO and Lhe
World ank.
!"#$%&"'
)*+,"#$%&
-'+./0$&#
1234 5 1216
788)99 :;7<=>? ):;=>?
Universal enrolment
across all levels from
pre-school to upper
secondary by 2020
From stagnant enrolment
today to developed nation
levels
98% Primary
90% Lower Secondary
85% Upper Secondary
Top third of countries in
international assessments
such as Programme for
International Student
Assessment (PISA) and
Trends in International
Mathematics and Science
Study (TIMMS) in 15 years
(improving from the
bottom-third today).
Malaysia as one of the
fastest improving systems
ever in the world, in
15 years
50% reduction in
achievement gaps
(urban -rural,
socio-economic,
gender) by 2020
Malaysia as one of the
worlds most equitable
school systems
@>A 1B2
1234 5 1236
92% pre-school At international average in
international assessments
such as PISA, TIMSS*
25% reduction in
urban-rural achievement
gaps across Malaysia*
THREE ASPIRATIONS IDENTIFIED FOR THE MALAYSIAN EDUCATION SYSTEM
5chccI Imprcvement
Prcgramme
To urLher enhance Lhe perormance o schools, GTP 2.O wll
empower DsLrcL EducaLon Oces wLh Lhe auLhorLy Lo provde
relevanL supporL and ad or underperormng schools. The objecLve
here s Lo creaLe cenLral hubs LhaL have Lhe resources and powers
Lo supporL and mprove schools wLhn Lher jursdcLons.
New DeaIs and New
PrincipaI Career
Package
n addLon Lo Lhe New Deal opporLunLes oered Lo prncpals
and head Leachers, Lhs enhanced nLaLve wll also sLreamlne Lhe
apponLmenL process Lransormng L nLo a perormance-based sysLem.
L wll also creaLe a comprehensve successon plan Lo ensure LhaL every
school wll be sLaed by a prncpal or head Leacher aL all Lmes.
New Teacher Career
Package
Ths new nLaLve shares Ls rooLs wLh Lhe Prncpal Career
Package. The EDU NKkh recognses LhaL Leachers are aL Lhe very ronL
lnes o Lhe educaLon sysLem, and Lhs nLaLve wll Lransorm
Leacher compensaLon rom a Lenure-based sysLem Lo a perormance-
based one.
UpskiIIing EngIish
Teachers
The resulLs rom Lhe CPT show LhaL Lhere s a need Lo urLher enhance
procency and pedagogcal compeLences o Englsh language
Leachers n Lhe sysLem. Ths nLaLve ams Lo brng Leachers' Englsh
procency up Lo Lhe nLernaLonal sLandards Lhrough a seres o
ocused and eecLve proessonal developmenL programmes.
The EDU NKkh s also cognsanL o Lhe acL LhaL Prelmnary
keporL o Lhe Malaysa EducaLon lueprnL ME) was
launched n SpeLember 2O12, and hence Lhere s a need Lo
harmonse Lhe nLaLves o GTP 2.O wLh Lhe objecLves o Lhe
ME. oLh Lhe GTP and ME are workng Lowards Lhe same
goals n Lhs regard, and Lhe laLLer uncLons Lo provde a
clearer long-Lerm ocus Lo Lhe drecLon o LransormaLon.
GTP 2.O bulds on Lhe oundaLon esLablshed by GTP 1.O
Lhrough Lhe nLroducLon o new, specc nLaLves such as
Lhe New Prncpal and Teacher Career Package, whch s an
exLenson o Lhe New Deal programme mplemenLed n GTP
1.O. The nexL Lhree years wll also see greaLer emphass placed
on urLher sLrengLhenng oundaLons by ocusng eorLs on
mprovng basc Englsh lLeracy.
The NKkh's eorLs n GTP 2.O wll also respond Lo
concerns voced by Lhe rakyaL LhaL nsucenL aLLenLon s
beng pad Lo esLablshng basc educaLon oundaLons, whch
s a key acLon Lem n Lhe ME.
| thin| chcncs |i|c thcsc tc|c timc. or mc, thc
ovcrnmcnts initictivcs to improvc thc quc|ity
o] tccchcrs cnc ccucction stcnccrcs crc ooc.
|ts thc stcrtin point ]or chcncs in thc nction
to tc|c p|ccc.
MohJ khuiru| Azim, 2
T)7+#$
Government Transformation ProgrammeAnnual Report 2012 Chapter Six Government Transformation ProgrammeAnnual Report 2012 Chapter Six 110 111
kEY LE55DN5
The execution of the NKRAs initiatives in
GTP 1.0 has revealed a number of lessons that
will be invaluable in the implementation of GTP 2.0,
including the need to constantly monitor the
implementation of initiatives and shifting ground
conditions.
6.3
These monLorng processes have already resulLed n changes
Lo Lhe delvery o 2O12 nLaLves, such as Lhe need or regular
LNUS screenng or all sLudenLs and creaLng derenLaLed
caLegores or Lhe New Deal awards. These changes Lo Lhe
nLaLves help provde a more accuraLe pcLure o exsLng
educaLon sLandards across Lhe counLry, whch n Lurn wll help
Lalor uLure nLaLves n order Lo address ssues beLLer.
There are overlaps beLween Lhe goals o Lhe ME
and Lhe EDU NKkh's GTP nLaLves due Lo Lhe
acL LhaL Lhe EDU NKkh represenLs a subseL o
specc nLaLves wLhn Lhe overall rubrc o Lhe
ME. The nLaLves under GTP 1.O are already
workng Lowards Lhe ve polcy shLs ouLlnedi
ndcaLed above, and GTP 2.O nLaLves wll
urLher buld on Lhe oundaLon Lhey esLablsh,
whch wll help Lhe overall developmenL o Lhe
educaLon secLor Lowards Lhe vson presenLed
by Lhe ME. To beLLer co-ordnaLe Lhe delvery o
Lhese shLs, a new oce wll be seL up under Lhe
purvew o Lhe MoE Lo monLor Lhe delverables
o all nLaLves LargeLng Lhe educaLon secLor.
The Mu|uysiun Jucution 8|ueprint {M8)
represents the umbitions oj the Covernment
to creute un eJucution system in Mu|uysiu thut
is on pur with the best in the wor|J by 2025.
4
-
or morc in]ormction on thc Mc|cysic cucction |ucprint p|ccsc rc]cr to
thc cocumcnt which hcs bccn pub|ishcc by thc Ministry o] cucction cnc
is cvci|cb|c on its wcbsitc ct. http.//www.myccurcvicw.com.
The resulL o Lhe research s a seL o 11 polcy
shLs documenLed n Lhe ME LhaL work Lowards
realsng Lhe counLry's educaLon ambLons.
1 Provde equal access Lo qualLy
educaLon o an nLernaLonal sLandard9
2 Ensure unversal procency n ahasa
Malaysa and Lhe Englsh Language9
3 Develop values-drven Malaysans
4 Transorm Leachng nLo a proesson o
choce9
5 Ensure hgh perormng school leaders are
n every school9
6 Empower educaLon oces and schools
Lo develop soluLons based on local need9
7 Leverage normaLon CommuncaLons
Technology CT) Lo scale up Lhe qualLy
o learnng across Malaysa
8 Transorm Lhe delvery capablLes and
capacLes o Lhe MnsLry o EducaLon
9 CreaLe parLnershps wLh parenLs,
communLes and Lhe prvaLe secLor on
a larger scale
10 Maxmse sLudenL ouLcomes or every
rnggL spenL
11 ncrease Lransparency or drecL publc
accounLablLy
7 |ncicctcs crccs prcscnt|y bcin wor|cc on
by DU N|/s CTP initictivcs.
4
Government Transformation ProgrammeAnnual Report 2012 Chapter Six Government Transformation ProgrammeAnnual Report 2012 Chapter Six 112 113
aising
Living
5tandards cf
Lcw-Inccme
HcusehcIds
LEAVINC ND
MALAY5IAN EHIND
To muke the LIH NkRA u reu|ity, we must
use our uiJ Jierent|y. We neeJ to tuck|e
the cuuses oj poverty, not just spenJing
money to treut the symptoms.
E/ .$1#$ &. #/*;$# &')& &'#*# *;55#**#*
)$# *;*&)6/#1, 7# 7622 #0(')*6*# &'# #5./.065
#0(.7#$0#/& .8 6/16"61;)2* )/1 5.00;/6&6#*
&'$.;4' ($.1;5&6"# 7#28)$# ($.P#5&* ."#$ &'# /#B&
thrcc yccrs. Ths cgort wll rcqurc cstcblshng
:)*65 8)5626&6#* )/1 &'# $64'& #/"6$./0#/&
8.$ ()$&656()/&*=
!/# .8 &'# 3#+ )$#)* .8 8.5;* 6* ($.1;5&6"#
#0(2.+0#/& 8.$ <IdI9 ()$&656()/&* :+
#0(.7#$6/4 &'#0 76&' &'# *3622* &'#+ /##1 &.
:$#)3 8$## 8$.0 &'# (."#$&+ 5+52#= >'# <IdI9
($.4$)00# 4.)2* 7622 )2*. :# 0.$# 4$)/;2)$
cnd stctc-spcc]c tcrgctng undcr-scrvcd
16*&$65&* )/1 (2)5# 4$#)&#$ #0(')*6* ./ ;$:)/
)$#)*= ->A X=O 7622 )2*. *## 4$#)&#$ ()$&656()&6./
:+ /./?4."#$/0#/&)2 .$4)/6*)&6./*, 5.00;/6&+
.$4)/6*)&6./* )/1 5.$(.$)&6./* &. #/*;$#
8)$?$#)5'6/4 .;&5.0#*=
From cxpcrcncc, wc know thct cgcctvc
(.2656#*, 1$)76/4 8$.0 7')& ')* 7.$3#1 6/ &'#
()*&, 5)/ :$6/4 2)*&6/4 5')/4#= >. 0)3# &'# TEW
NKRA c rcclty, wc must dstrbutc cd dgcrcntly.
N# /##1 &. &)532# &'# 5);*#* .8 (."#$&+, )/1
5)//.& P;*& 16*:;$*# 8;/1* &. &$#)& &'# *+0(&.0*
)2./#= E& 6* ./2+ 7'#/ (#.(2# 5)/ *&)/1 ./ &'#6$
.7/ &7. 8##& &')& &'#+ 5)/ &)3# 5')$4# .8 &'#6$
26"#* )/1 ) :;621 ) 8;&;$# 8$## 8$.0 (."#$&+=
L6/5# &'# )1.(&6./ .8 &'# TEW FGHI 6/ XO<O, 7#
')"# &$6#1 &. #/*;$# &')& #"#$+ (..$ '.;*#'.21
$#46*&#$#1 76&' &'# -."#$/0#/& ')* )/
.((.$&;/6&+ &. #0(.7#$ &'#0*#2"#* &'$.;4' &'#
)(($.($6)&# ($.4$)00#*= N# ')"# 6/&$.1;5#1
I3'6$6 d)0)/ 96*36/ J<IdI9K ($.4$)00#, 7'65'
($."61#* #0(2.+0#/& .((.$&;/6&6#* 8.$ (#.(2#
5)&#4.$6*#1 )* (..$ )/1 #B&$#0# (..$= N# ')"#
)2*. 6/&$.1;5#1 &'# W.;*# I**6*&)/5# A$.4$)00#
&. ($."61# '.;*6/4 8.$ &'# (..$ )/1 #B&$#0#
(..$ 6/ ;$:)/ )$#)* &. #$)165)&# ;$:)/ (."#$&+
:+ XO<b=
N# *5.$#1 *.0# /.&):2# *;55#**#* 6/ &'#
]rst thrcc yccrs. Undcr CTP 1.0, wc ]ccltctcd
&'# ()$&656()&6./ .8 <Oa,\ae (..$ '.;*#'.21*
6/ &'# <IdI9 ($.4$)00#, #B5##16/4 &'#
&)$4#& .8 \e,b\b '.;*#'.21*= N# ')"# )20.*&
#/&6$#2+ #$)165)&#1 6/*&)/5#* .8 #B&$#0# (."#$&+
6/ 9)2)+*6), )/1 '#2(#1 ";2/#$):2# 4$.;(*
cmpowcr thcmsclvcs to gcn grcctcr ]ncnccl
6/1#(#/1#/5#=
>'# #$)165)&6./ .8 (."#$&+ 6* (.**6:2#, :;&
7# /##1 &. *;*&)6/ &'# 0.0#/&;0 7# ')"#
)5'6#"#1 )/1 $#)5' .;& &. &'.*# &')& 7# ')"# /.&
+#& :##/ ):2# &. '#2(= >'# 16*()$6&+ :#&7##/ &'#
#5./.065)22+ )1")/&)4#1 )/1 16*)1")/&)4#1 6/
.;$ 5.;/&$+ $#0)6/* &.. 761#= >'# H)6*6/4 T6"6/4 L&)/1)$1* .8 T.7?E/5.0#
W.;*#'.21* F)&6./)2 G#+ H#*;2& I$#) JTEW FGHIK
)*(6$#* &. 5.0(2#&#2+ #$)165)&# #B&$#0# (."#$&+,
$#1;56/4 &'# 6/561#/5# .8 (."#$&+ )/1 #/')/5#
&'# ($.1;5&6"6&+ .8 2.7?6/5.0# '.;*#'.21*= G#+
6/6&6)&6"#* ;/1#$ &'6* FGHI 7622 :# 60(2#0#/&#1
5./5;$$#/&2+ 76&' &'# >#/&' 9)2)+*6) A2)/[* 4.)2
.8 60($."6/4 &'# 26"#26'..1* .8 &'# :.&&.0 ]Of
.8 '.;*#'.21*=
DATO SRI MOHD NAJIB BIN TUN ABDUL RAZAK
Prime Minister of Malaysia

MINISTERS FOREWORD
8+ ,#-+ $#)+ 3'') %&'3&+00
towurJs eruJicuting poverty
unJ hunger regurJ|ess oj
ethnicity over the |ust jour
JecuJes. The economic po|icies
%(&0(+) .4 *,+ 5'-+&/$+/*
huve resu|teJ in more bu|unceJ
economic purticipution unJ
wiJer coveruge oj essentiu|
services nutionwiJe. At the
sume time, the poverty rute
in Mu|uysiu hus ju||en jrom
9.3% in 1970 to 3.8%
present|y.
Government Transformation ProgrammeAnnual Report 2012 Chapter Seven Government Transformation ProgrammeAnnual Report 2012 Chapter Seven 116 117
FurLhermore, n ensurng Lhe susLanablLy
o Lhe NKkh's programmes n 2O12, a new KP
was nLroduced Lo ensure 1hZhM parLcpanLs
who receved asssLance n 2O11 managed
Lo successully ncrease and manLan
Lher ncome level above Lhe poverLy lne.
The NKkh reporLed LhaL 1,O/7 o 1hZhM
parLcpanLs, or 11/% o Lhe KP LargeL o
1,27 parLcpanLs, have managed Lo do so.
The NKkh also encounLered challenges n
Lhe lasL Lhree years o mplemenLaLon, whch
wll gude Lher overall programme Lhe nexL Lhree
years. For example, Lhe Leam recognsed LhaL
Lhere was a need Lo address poverLy on a holsLc
level ncludng Lhe home and work envronmenLs,
raLher Lhan nLroducng sLop-gap measures LhaL
need regular revew. These ndngs were used Lo
ne-Lune Lhe 1hZhM programme mplemenLed n
GTP 1.O and gong orward n GTP 2.O.
The Lable below deLals a number o
achevemenLs and learnng lessons encounLered
by Lhe Leam n Lhe execuLon o Ls nLaLves n
GTP 1.O. The kasng Lvng SLandards o Low-ncome
Households NKkh LH NKkh) mplemenLed a
number o nLaLves n GTP 1.O Lo accomplsh
Lwo key goals. provde mmedaLe asssLance Lo
rakyaL who needed L Lhe mosL and empower
rakyaL caLegorsed as poor exLreme poor Lo be
nancally ndependenL.
The LH NKkh Lhus accomplshes Lwo goals
smulLaneously. L helps Lo rase Lhe average
gross naLonal ncome GN) or Lhe counLry whle
respondng Lo Lhe plghL o Lhe less orLunaLe Lo
help Lhem escape poverLy.
y any measure, Lhe LH NKkh managed
Lo score sgncanL achevemenLs over Lhe rsL
Lhree years o Lhe GTP. For nsLance, Lhe NKkh
moved almosL all //,6/ amles caLegorsed as
Lhe exLreme poor ouL o LhaL band. n 2O12, Lhe
LH NKkh also ocused on Lhe mporLanL ssues
o monLorng ouLcomes and ensurng LhaL Lhe
eKash daLabase s up Lo daLe. Ths wll help
ascerLan Ls accuracy.
The NkRA moveJ u|most u|| ,63
jumi|ies unJer the extreme poverty
cutegory out oj thut bunJ.
WHAT WENT WELL & DID NOT GO WELL
WHAT WENT WELL
We have acheved 1O6,67 1hZhM parLcpanLs n
2 years exceedng our orgnal LargeL o 7,. y
end o 2O12, we had expecLed Lo reach more Lhan
1O2,OOO parLcpanLs.
O Lhose 1O6,67) parLcpanLs, a LoLal o 21,O61
2O%) are on mcro-nancng Lhrough hM and YUM.
n Lhe lasL years, 1O,OO members o Lhe
eKash daLabase have been upgraded Lo "Lerkeluar
sLaLus," 8% o Lhem due Lo ncreased ncome.
y Lhe end o 2O12, we have developed /,OO
Women EnLrepreneurs, exceedng Lhe orgnal
LargeL o /,OOO n years by 1O7%.
WHAT DID NDT CD WELL
There are sLll many n eKash who lve n
dsLrcLs n very remoLe areas wLh hgh
ncdence o poverLy and have noL yeL
been provded asssLance.

The selecLon o 1hZhM canddaLes should
be more sLrngenL as Lhere are more
Lhan 11% abouL 7) who have seen
no ncrease n ncome or have noL used
equpmenL provded Lo Lhem.

The LargeL or kumah Mesra kakyaL under
SyarkaL Perumahan Negara erhad SPN)
had Lo be revsed rom 1O,OOO Lo 1,OO
amles due Lo undng ssues.
aising Living
5tandards cf
Lcw-Inccme
HcusehcIds NkA

OVERVIEW
CHAPTER
'
The GTP is a programme of change for all Malaysians regardless of
race, religion or background. The GTP cannot be deemed a success
if it neglects to address the needs of less fortunate rakyat mired in
poverty. There is thus a concerted thrust in the GTP to address low-
income households by providing them with the resources and skills
they need to break free from the cycle of poverty.
Government Transformation ProgrammeAnnual Report 2012 Chapter Seven Government Transformation ProgrammeAnnual Report 2012 Chapter Seven 118 119
GTP 1. 0 ACHIEVEMENTS
The rsL Lhree years o Lhe LH NKkh saw Lhe
mplemenLaLon o nLaLves LhaL drove rghL
nLo Lhe hearL o Lhe poverLy ssue n Malaysa.
n 2OO, Lhe poverLy raLe n Malaysa sLands aL
.8%, down rom 16.% n 18. Pror Lo Lhe
mplemenLaLon o Lhe GTP, Lhe GovernmenL
recognsed LhaL Lhere should be a more ocused
and eorL Lo Lackle poverLy and esLablshed
several programmes n response.
One key ssue denLed early on was Lhe
lack o a cenLral daLabase Lrackng low-ncome
households n Lhe counLry, whch proved Lo be
a sLumblng block or earler poverLy-ghLng
eorLs. One o Lhe rsL mplemenLaLons o
Lhe LH NKkh was Lhus Lhe sLrengLhenng o
a cenLral daLabase, eKash, whch was desgned
Lo provde a more accuraLe measuremenL o
poverLy n Malaysa.
n Lerms o delverables, Lhe LH NKkh
esLablshed Lhe 1hZhM programme, whch
co-ordnaLes eorLs Lo mprove Lhe lves o
Lhe poor and exLreme poor rakyaL Lhrough a
combnaLon o programmes. The programmes
ocus on esLablshng job placemenLs n a range
o ndusLry secLors, ncludng agrculLure and
small busness enLerprses.
* About 20% are on
micro-credit facilities
by AIM and YUM
Dveru|| Achievement oj CTP RouJmup 1.0
!"#$%#&'()" +(,-)'.%#/
2010 - 2012
0'#1".
2"/34./
!'#.-)-5'.-%( -( 67879!#%1#'&&" 1
Housing - Dering |ow cost
:%3/"/ 3(,"# ;<=> $%# /'4"
.% )3##"(. ."('(./
3
Housing - Rumuh Mesru Rukyut 5
Verijying unJ registering u||
"='/-: %5"( #"1-/.#'.-%(
- buck|og unJ 100%oj new cuses
8
100%Month|y UpJuting
oj Dutu in e-kusih 5ystem
9
97,393
1,500
100%
100%
44,416
2,010
96%
100%
35,095
2010 -2012
7):-"?",
110%
134%
96%
100%
79%
Housing - Restoring
ubunJoneJ houses unJ bui|Jing
Rumuh Mesru Rukyut
4 4,965 4,865 98%
+()#"'/-(1 5"# )'5-.' -()%&" $%#
1AZAMpurticipunts ubove the
Poor Poverty Line Income {PLI)
6 13,237 15,047 114%
2 100%
7,936 106%
Increusing month|y income oj
678795'#.-)-5'(./ 3(,"# =!@=9
by RM200
7
ProJucing hu|j-yeur|y report on
Women ntrepreneurs {to iJentijy
trenJs in income generution)
10
90% Above
Achievement of 90% and above
51 % to 89%
Achievement of 51% to 89%
106,967
0#'-(-(1 '(, ;"?"4%5&"(. %$
@%&"( A(.#"5#"("3#/
2
4,000 108% 4,300
2
7,480
Whle Lhe LH NKkh provdes cash asssLance Lo
recpenLs n exLreme cases, L s mporLanL Lo noLe
LhaL Lhe dsbursemenL o unds s LargeLed and
lmLed Lo a year wLh sLrcL condLons. nsLead,
Lhe nLaLves are ocused on empowerng
Lhe poor and exLreme poor Lo mprove Lher
lvelhoods Lhrough skll developmenL. Ths
creaLes a susLanable model, noL jusL or Lhe
recpenLs, buL or Lhe NKkh as well.
Thus, Lo encourage greaLer and greaLer
ownershp on Lhe parL o asssLance recpenLs,
Lhey are monLored by Lhe NKkh mplemenLng
agences aLer compleLng Lhe programme Lo
ensure LhaL Lhey are puLLng nLo pracLce Lhe
sklls learnL rom Lhe 1hZhM programme and
growng Lher ncomes.
This creutes u sustuinub|e
moJe|, not just jor recipients,
but jor the NkRA us we||.
Government Transformation ProgrammeAnnual Report 2012 Chapter Seven Government Transformation ProgrammeAnnual Report 2012 Chapter Seven 120 121
GeLLng parLcpaLon rom low-ncome households however
proved Lo be one o Lhe more challengng obsLacles LhaL Lhe
Leam experenced n Lhe execuLon o Lhe nLaLves. The LH
NKkh Leam beleves LhaL Lhs relucLance
Lo parLcpaLe s due Lo Lhe acL LhaL Lhe programmes Lalored
by Lhe NKkh requre eorL on Lhe parL o Lhe parLcpanLs,
whch s a undamenLally derenL approach rom pasL
ad programmes.
NoneLheless, Lhe NKkh Leam have delvered a number
o posLve ouLcomes n GTP 1.O.
A key achIevemenI oI IhIs NKRA Is Ihe number oI households IhaI were moved ouI
oI Ihe exIreme poor and poor caIegorIes over Ihe lasI Ihree years. Some //,535
households, represenIIng 55.5% oI all households In Ihe exIreme poor caIegory,
were moved ouI oI IhaI brackeI, whIle Ihe number oI households In Ihe poor
caIegory was reduced by 15,868.
A sIgnIcanI parI oI Ihe success oI IhIs programme Is aIIrIbuIable Io Ihe NKRA's
ImplemenIaIIon oI Ihe 1AZAM and oIhers programmes supporIed by Ihe eKasIh
daIabase, whIch monIIors Ihe developmenI and movemenI oI Ihe ImpoverIshed.
The gures below gIve an IndIcaIIon oI Ihe number oI persons classIed In
Ihe varIous 'poor' groups who have been moved ouI or 'Ierkeluar' Irom poor
caIegorIes. The vasI majorIIy - 85% - oI Ihe 'Ierkeluar' persons were
recaIegorIsed owIng Io Increased Income levels, whIch Is Ihe cenIral IhrusI
oI Ihe LH NKRA.
EnIrepreneurshIp and skIlls IraInIng are key elemenIs Io gaInIng Ihe economIc
empowermenI needed Io reduce Ihe IncIdence oI poverIy. n IIs ehorI Io buIld
enIrepreneurshIp skIlls among Ihe nancIally vulnerable group, specIcally
women, Ihe LH NKRA has IraIned /,3UU women enIrepreneurs, whIch exceeded
Ihe InIIIal IargeI oI /,UUU seI Ior CTP 1.U. As prevIously sIaIed, economIc selI-
empowermenI Is a crucIal cornersIone oI Ihe LH NKRA's InIIIaIIves and Ihe key
sIraIegy deployed Ior movIng Ihe poor ouI Irom Ihe cycle oI poverIy.
ProvIdIng access Io home ownershIp Io Ihe poor Is a crucIal prIorIIy Ior Ihe
LH NKRA. RenIals pose a number oI rIsks Ior nancIally vulnerable groups In
addIIIon Io beIng a subsIanIIal draIn on IheIr monIhly Incomes. RIsks Include
evIcIIon should Ihey be unable Io pay renI and a lack oI securIIy should Ihe
landlord decIde Io sell Ihe house or be unwIllIng Io renew Ihe lease. Hence,
Ihe NKRA under IhIs InIIIaIIve Increased Ihe avaIlabIlIIy oI low-cosI homes by
some 35,UUU unIIs Ihrough IIs varIous housIng programmes. Home ownershIp by
poor households Increased Io /,865 over Ihe lasI Ihree years, whIch has almosI
doubled Ihe prevIous number.
OUTCOME 1
Moving househo|Js into u higher income cutegory
OUTCOME 2
ProviJing entrepreneurship unJ ski||s truining
OUTCOME 3
Increusing home ownership by the poor
!" $%& '()$ * +&(,)- ( $.$(' ./ 012-131 4&.4'& %(5& 6&&" 748,(9&9 $.
:$&,;&'7(,< )$($7) /,.=$%& '>)$ =.)$'+ 97& $. (" >"?,&()& >" >"?.=& '&5&')
55
Remarried
403
Welfare Assistance
2,259
Death
4,800
Focus Group Verification
4,098
Others
97,435
Increased Income Levels
@&().") /.,
:$&,;&'7(,< )$($7)
89%
109,050
A&,;&'7(,
147,012
B7'"&,(6'&
C..,
102,957
C..,
411,819
TOTAL
52,800
DE$,&=& C..,
Sources: e-Kasi h database
109,050
TOTAL
Government Transformation ProgrammeAnnual Report 2012 Chapter Seven Government Transformation ProgrammeAnnual Report 2012 Chapter Seven 122 123
2012 OVERVIEW
The lasL year o GTP 1.O saw marked
mprovemenL n poverLy reducLon as Lhe
nrasLrucLure esLablshed n Lhe rsL Lwo years
began Lo bear ruL. NeverLheless, pockeLs o
poverLy sLll exsL, parLcularly n EasL Malaysa
where challenges reman n reachng ouL Lo Lhe
poverLy-sLrcken groups LhaL need ad Lhe mosL.
The programme LhaL s drecLly responsble
or delverng Lhese nLaLves s Lhe 1hZhM
programme, whch addresses low-ncome levels
Lhrough nLaLves work programmes, agrculLural
ad and busness servces. These programmes
were conLnued n 2O12 and conLnued Lo show
good progress.
elow are some o Lhe specc achevemenLs
o 2O12.
Dne oI Ihe key challenges In delIverIng programmIng Io IargeIed groups Is
securIng parIIcIpaIIon. As such, Ihe LH NKRA had seI a KP Ior 35,6UU poor
households In IIs eKasIh daIabase Io parIIcIpaIe. As aI Ihe end oI Dec 2U12, some
/3,82U households parIIcIpaIed.
TARGET: TO ENSURE THAT 39,600 NEW POOR HOUSEHOLDS ARE REGISTERED IN
EKASIH PARTICIPATE IN 1AZAM PROGRAMME BY 31ST DECEMBER 2012
To ensure IhaI Ihe LH NKRA programmes were workIng, Ihe Ieam InIroduced a
new NKP Io measure Ihe number oI parIIcIpanIs who successIully Increased IheIr
PL. n 2U12, 15,U/7 parIIcIpanIs successIully Increased IheIr Income, represenIIng
11/% oI Ihe 2U12 IargeI.
TARGET: TO ENSURE THAT 13,237 EXISTING 1AZAM PARTICIPANTS INCREASE THEIR
PER CAPITA INCOME ABOVE THE POOR POVERTY LINE INCOME (PLI)
FocusIng on women, who are key persons In almosI all households, Ihe LH NKRA
exceeded IIs IargeI oI 1,UUU by IraInIng 1,2UU women enIrepreneurs Ior 2U12. The
NKRA Ieam wIll expand IIs Iocus Io oIher nancIally vulnerable groups In 2U12.
TARGET: TO DEVELOP 1,000 WOMEN ENTREPRENEURS
BY 31ST DECEMBER 2012
Purticipution oj 3,820 househo|Js in 1AZAM
nsureJ thut 13,237 existing 1AZAM purticipunts increuseJ
their per cupitu income ubove the PLI
Deve|opeJ unJ truineJ 1,000 women entrepreneurs
3
9
,6
0
0
DEC NOV OCT SEP AUG JUL JUN MAY APR MAR FEB JAN
4
3
,8
2
0
3
7
,4
6
8
3
8
,4
6
6
3
3
,8
7
8
3
4
,2
7
0
3
1
,2
7
8
2
6
,7
9
2
2
7
,2
7
8
2
4
,1
1
2
2
4
,0
7
8
2
0
,7
3
3
2
0
,1
7
8
1
2
,6
8
6
1
6
,5
2
8
9
,8
9
8
1
2
,1
7
9
7
,9
6
6
8
,6
2
8
4
,7
8
6
5
,0
4
8
4
6
5
0
0
Cumulative Achievement
Cumulative Target
1
3
,2
3
7
DEC NOV OCT SEP AUG JUL JUN MAY APR MAR FEB JAN
1
5
,0
4
7
1
1
,5
4
0
1
1
,0
5
0
1
0
,0
9
0
6
,3
9
2
8
,3
1
5
6
,1
5
0
6
,0
7
5
5
,9
5
7
6
,1
3
5
5
,8
3
2
4
,9
1
5
2
,6
2
8
3
,9
9
5
2
,2
4
9
2
,9
3
5
1
,0
8
1
2
,0
8
5
4
4
2
1
,3
4
0
8
5
5
0 0
Cumulative Achievement
Cumulative Target
DEC NOV OCT SEP AUG JUL JUN MAY APR
2
0
0
MAR
8
0
FEB JAN
1
,2
0
0
9
5
0
8
0
0
9
0
0
8
0
0
8
0
0
7
0
0
7
0
0
6
0
0
6
0
0
5
0
0
5
0
0
4
0
0
4
0
0
3
0
0
3
0
0
2
0
0
1
0
0
8
0
0 0
1
,0
0
0
Cumulative Achievement
Cumulative Target
Government Transformation ProgrammeAnnual Report 2012 Chapter Seven Government Transformation ProgrammeAnnual Report 2012 Chapter Seven 124 125
Home ownershIp provIdes sIabIlIIy and securIIy Io nancIally vulnerable groups, and Is
one oI Ihe key objecIIves oI Ihe LH NKRA. n 2U12, Ihe Rumah Mesra RakyaI 1MalaysIa
programme buIlI 2,U1U homes Ior poor households gIven a IargeI oI 1,5UU.
TARGET: TO INCREASE HOME OWNERSHIP BY POOR HOUSEHOLDS BY BUILDING
1,500 RUMAH MESRA RAKYAT (RMR) UNDER SPNB BY 31ST DECEMBER 2012
IncreuseJ home ownership by poor househo|Js
DEC NOV OCT SEP AUG JUL JUN MAY APR MAR FEB JAN
2
.0
1
0
1
,3
0
0
1
,3
0
0
1
,1
0
0
1
,0
0
0
9
0
0
7
9
5
7
0
0
7
0
0
5
0
0
7
0
0
4
3
7
4
0
1
3
7
3
1
1
3
5
3
5
6
6 3
5
1
,5
0
0
6
0
3
7
3
5
Cumulative Achievement
Cumulative Target
NKPIs
hs Lhe prmary ocus o GTP 1.O s parLcpaLon and
susLanablLy, Lhe delvered ouLcomes have cenLred on Lhe
numbers, whch have been reporLed n Lhe NKP Lable below.
NeverLheless, Lhe success sLores o Lhe parLcpanLs, as
llusLraLed n Lhe ollowng pages, are a beLLer represenLaLon
o Lhe mpacL Lhe NKkh has had on Lhe ssue o poverLy
eradcaLon.
NKPI CUMULATIVE
TARGET
DECEMBER
CUMULATIVE
ACHIEVEMENT
DECEMBER
STATUS
Sub NKRA #1 To ensure that 39,600 newly
registered poor households in eKasih participate in
the 1AZAM programme by 31st December 2012
39,600
participants
43,820
participants
Sub NKRA #2 To ensure that 13,237 existing
1AZAM participants increase their per capita income
above the poor Poverty Line Income (PLI)
13,237
participants
15,047
participants
Sub NKRA #3 To ensure that 7,480 existing 1AZAM
participants under KPWKM increase their monthly
income by RM200
7,480 7,936
Sub NKRA #4 To ensure that 100% data of the
recipients registered under the 1AZAM programme are
updated monthly in the eKasih system
100% 100%
Sub NKRA #5 To train and develop 1,000 new
Women Entrepreneurs by 31st December 2012
1,000
entrepreneurs
1,200
entrepreneurs
To produce half yearly reports on women
entrepreneurs (based on survey to identify trends in
income generation)
2 2
Sub NKRA #6 To increase home ownership among
poor households by building 1,500 Rumah Mesra
Rakyat (RMR) under SPNB by 3st December 2012
1,500
units
2,010
units
LIH OVERALL STATUS
90% AND ABOVE 51% TO 89% BELOW 50%
Government Transformation ProgrammeAnnual Report 2012 Chapter Seven Government Transformation ProgrammeAnnual Report 2012 Chapter Seven 126 127
Name
Jukinah Bte Antologi
ProjecI
Bakery
Name
Felicia Padan @ Edward
ProjecI l WorkIng
Photography
eIore AZAM TanI, used Io earn only RM2UU a monIh Irom a 1./-hecIare
paddy eld whIch renIed. The yIeld Irom Ihe eld aI IhaI IIme was only
2.5 meIrIc Ionnes a year because Ihere was no proper IrrIgaIIon sysIem
and waIer pump Io IrrIgaIe Ihe crop. So lIsIed myselI In Ihe eKasIh lIsI
In 2U11 and was soon vIsIIed by Ihe DeparImenI oI FIshery (DDF} and
Ihe MalaysIan AgrIculIural Research and DevelopmenI nsIIIuIe (MARD}.
AIIer some dIscussIons, Ihe DDF provIded me wIIh waIer pump machInes and
pesIIcIde pumps Io ensure Ihere was consIsIenI IrrIgaIIon and beIIer pesI conIrol. MARD,
meanwhIle, gave me advIce on how Io ensure beIIer qualIIy yIelds. am very graIeIul
because now can have Ihree planIIng seasons a year compared Io jusI one season
prevIously, and my yIeld has Increased Io 8 meIrIc Ionnes per season. now earn RM12,UUU-
RM18,UUU per season compared Io only RM2,UUU prevIously and IhIs has allowed me Io
renI anoIher 2.8 hecIares oI paddy eld and InvesI In more modern equIpmenI.
SUCCESS STORY
Humzuh khushi MohumuJ, puJJy jurmer,
8ukit Rumbui Me|uku
SUCCESS STORY
1AZAM 5ubuh Agricu|turu| unJ ugro-buseJ uctivities,
smu|| business B Job p|ucement
INITIATIVE5
7.1
The last 12 months represented the final year of
the first horizon of the GTP, and similar to the other
NKRAs, the LIH NKRA team started seeing the fruits
of the groundwork they laid in the first two years. In
terms of execution, the NKRA teams continued
to execute their key programme, around which most
of its other initiatives are centred.
CONTINUATI ON OF
1AZAM PROGRAMME
The 1hZhM programme serves sLrke a balance
beLween provdng drecL ad Lo and economc
opporLunLes or Lhem so LhaL Lhey become
nancally sel-susLanng. n 2O11, Lhe NKkh
subsLLuLed Lhe dsLrbuLon o cash asssLance
wLh 1hZhM economc acLvLy programmes Lo
help Lhe poor and exLreme poor earn hgher
ncomes and break ree rom Lhe cycle o poverLy.
The 1hZhM programme has been
mplemenLed naLonwde n sLages, wLh Lhe ploL
programme held n skandar Malaysa locaLed aL
Lhe souLhern Lp o Lhe counLry n 2O1O.
The programme provdes asssLance n
our essenLal areas and correspondng sub-
programmes.
1cb pIacements (AZAM kerja]
The programme s ocuses on ndng
placemenLs or workers who oLherwse have
lLLle Lo no work experence.
Creating smaII business enterprises
(AZAM Niaga]
The programme helps esLablsh small
busnesses Lhrough Lhe provson o Lranng
and mcro-credL nancng.
Creating smaII service prcviders
(AZAM khidmat]
The programme creaLes employmenL Lhrough
Lhe provson o small servces such as spa
LherapsLs and reexologsLs.
AgricuIture (AZAM Tani]
The programme creaLes opporLunLes
Lhrough Lhe provson o agrculLural
acLvLes such as aclLaLng co-operaLve
armng schemes, promoLng cash crops
and lvesLock armng.

Meanwhle, n order Lo promoLe susLanablLy
Lhe NKkh nLroduced anoLher KP n 2O12 Lo
ensure LhaL 1hZhM parLcpanLs who receved
granLs n 2O11 earn ncome above Lhe PL, and
LhaL parLcpanLs under Lhe KPWKM programme
ncrease Lher ncome by kM2OO. mplemenLng
agences wll monLor and updaLe Lhe mpacL o
Lhe 1hZhM programmes va eKash.
eIore
RM0
(housewife)
AIIer
RM1,500
/ month
Name
Abg Jamil Amba
Abg Bahrum
ProjecI
Fisherman
Name
Martha Lihan
ProjecI
Tailoring
SUCCESS STORY
1AZAM 5uruwuk - Agricu|turu| unJ ugro-buseJ uctivities,
smu|| business B Job p|ucement
eIore
RM520
/ month
AIIer
RM2,485
/ month
eIore
RM450500
/ month
AIIer
RM8502,799
/ month
eIore
RM0
(not working)
AIIer
RM700
/ month
Government Transformation ProgrammeAnnual Report 2012 Chapter Seven Government Transformation ProgrammeAnnual Report 2012 Chapter Seven 128 129
WhIle Ihe LH NKRA Is Iocused on helpIng
low-Income households, Ihe Ieam recognIses
IhaI Ihe besI way Io help Is Io Ieach
people Io nancIally empower Ihemselves.
The NKRA belIeves IhaI IhIs Is Ihe only
susIaInable way Iorward, boIh Ior aId
recIpIenIs and Ior Ihe CovernmenI.
ZakarIa Daud Is a sherman In achok,
KelanIan. AlIhough he has no problems wIIh
caIchIng or producIng hIs producI, he Iook
home a mere RM/5U per monIh In Income,
whIch was barely enough Io supporI hIs
household oI nIne persons.
SUCCESS STORY
1AZAM: 8ui|Jing Futures
hIs monIhly Income several IImes Io RM3,UUU
per monIh.
"Many Ihanks Io Ihe CovernmenI especIally Ihe
LPP Ior gIvIng me plenIy oI advIce and helpIng
me raIse my Income Ihrough IhIs projecI,
ZakarIa says, who Is now 'Ierkeluar' Irom Ihe
low-Income caIegory.
Shae Hamzah, also Irom KelanIan, shares
a sImIlar sIory. Dnce an odd-job man Ior hIs
kampung, he Is now a successIul enIrepreneur
runnIng a small-scale coconuI mIlk, or 'sanIan',
processIng enIerprIse servIcIng vIllages In hIs
area. Under Ihe 1AZAM programme, Shae
receIved help Irom Ihe CovernmenI In Ihe Iorm
oI machInes, equIpmenI and raw maIerIals
IoIalIng RM1U,UUU.
The change has been sIgnIcanI wIIh hIs
Income havIng Increased Irom RM8UU per
monIh Io RM/,5UU. " Ieel very lucky Io have
been chosen Io parIIcIpaIe In Ihe Azam TanI
programme and am IhankIul Ior Ihe help IhaI
have receIved, says Shae, who looks aIIer a
household oI 15.
The cases oI ZakarIa and Shae IllusIraIe
Ihe kInd oI supporI provIded by Ihe LH NKRA
Ihrough Ihe 1AZAM programme. The delIvery
Ieam Ieels sIrongly IhaI Ihere are many more
cases sImIlar Io ZakarIa and Shae elsewhere In
Ihe counIry, and wIll InIensIIy ehorIs In CTP 2.U
Io reach ouI and geI Ihem Io parIIcIpaIe In IheIr
programmes.
When Ihe 1AZAM projecI Ieam meI wIIh
ZakarIa, Ihey realIsed IhaI hIs low Income
was due Io mIddlemen, who would buy
wholesale Irom hIm beIore reIaIlIng II Io Ihe
publIc. WIIh no IacIlIIIes Io brIng hIs producI
Io Ihe markeI, ZakarIa was dependenI on
Ihese mIddlemen who Iook a subsIanIIal cuI
oI Ihe revenue
Under Ihe AZAM TanI programme, Ihe
delIvery Ieam, he delIvery Ieam (Lembaga
PerIubuhan Peladang} gave ZakarIa a
moIorIsed IrIcycle whIch enabled hIm Io go
Io markeI hImselI. The ehecI oI IhIs small
change made a subsIanIIal dIherence, raIsIng
MI GRATI ON OF DATA FROM EKASIH
TO GREATER EKASIH
The eKash daLabase s Lhe cenLral Lrackng and
monLorng Lool desgned Lo denLy rakyaL who
are mosL n need o help rom Lhe LH NKkh's
programmes. L would be vrLually mpossble
wLhouL Lhe daLabase Lo deLermne Lhe presenL
sLaLe o poverLy n Malaysa, and Lo Lalor
programmes Lo meeL Lhe specc challenges.
The eKash daLabase also monLors Lhe
eecLveness o 1hZhM programmes Lhrough
a rgorous KP sysLem. hs parL o Lhe GTP's
commLmenL Lo accounLablLy and Lransparency,
programmes wll be moded Lo beLLer delver
ad should Lhey be shown Lo be neecLve n
rasng ncome levels.
Hence, anoLher mporLanL nLaLve n 2O12
was Lhe mgraLon o eKash daLa nLo Lhe GreaLer
eKash daLabase. Ths sngle daLabase wll ensure
beLLer LargeLng o Lhose n need, whle reducng
duplcaLon and resource wasLage n Lhe uLure.
Ths mproved verson o Lhe eKash daLabase
wll be managed by Lhe mplemenLaLon Co-
ordnaLon UnL CU) o Lhe Prme MnsLer's
DeparLmenL.
CONTINUOUS HOUSING SUPPORT RUMAH
MESRA RAKYAT 1 MALAYSIA (RMR)
The securLy o a home plays a vLal role n
helpng Lhe less-advanLaged break ree rom
Lhe cycle o poverLy and Lhus was made a key
nLaLve o Lhe LH NKkh's acLvLes. Under Lhe
kumah Mesra kakyaL 1Malaysa Programme, low-
cosL homes were made avalable Lo Malaysan
cLzens earnng less Lhan kM,OOO per monLh n
2O12. Prevously, Lhe ncome Lhreshold was seL
aL kM1,OO per monLh.
n Lhe mddle o 2O12, a change n polcy
and nancng Lerm by Lhe MnsLry o Fnance
rendered Lhe nLal LargeL o buldng and
resLorng 1O,OOO homes by Dec 1, 2O12
mpossble. hs such, SyarkaL Perumahan Negara
erhad SPN) revsed Ls LargeL Lo 1,OO unLs,
whch has been acheved.
Government Transformation ProgrammeAnnual Report 2012 Chapter Seven Government Transformation ProgrammeAnnual Report 2012 Chapter Seven 130 131
LDDkINC
FDWAD TD
CTP 2.0
7.2
With a solid foundation established in GTP 1.0, the
role of the LIH NKRA takes a significant step forward
in GTP 2.0 by introducing a large number of specific
initiatives that will target specific areas of focus.
GTP 2.0 emphasises economic empowerment of
individuals and communities through productive
welfare, and this efort will require the establishment
of basic facilities and the right environment.
h second ocus or LH NKkh under GTP 2.O s
Lhe developmenL o economc enablers - n
oLher words, creaLng Lhe rghL envronmenL
enablers - such Lhngs as educaLon, nuLrLon
and sklls Lranng whch when properly osLered
n Lhe rghL envronmenL enable economc
empowermenL parLcularly or vulnerable
groups. The nexL Lhree years wll also Lake a
more LargeLed approach n addressng Lhe needs
o specc communLes such as Lhe Orang hsl
ndgenous people) and Penan communLes.
The key measure o success or LH NKkh n
GTP 2.O s Lo reduce poverLy Lo 2% by 2O1 rom
.8%, whch means movng 12,OOO households
ouL o poverLy caLegores Lo 'Lerkeluar' sLaLus).
Specc LargeLs nclude.
hddng anoLher 2O,OOO parLcpanLs Lo
Lhe 1hZhM programme, brngng Lhe LoLal
Lo /7,OOO.
mplemenLng some 8,OOO enablng
projecLs ncludng educaLon, nuLrLon and
sklls Lranng.
THE KEY PRINCIPLES OF LIH GTP 2.0
!"#$#%&"
!%'#(!)%!$*
+,+%'./0.1223
Fine-tuning the programme:
reaching out to specific
communities
'./0.12234 56 $7#4 8
"#94 8 "/.:/.1;</=4
Assisting NGOs /CSOs /
Corporations scale-up their
existing out-reach
programmes
Providing the right
environment to enable
economic empowerment
- loalth 8 Nutrltlon
- lood Ald / lood uank
- Lducatlon or aronts and
children
- 8klll tralnlnq roqrauuo
- llnanclal
- louslnq lacllltlos /
maintenance
- ubllc !ransort accoss
- Chlld caro / oldorly caro
- 8ocllc noods or
communities e.g. Orang Asli
/ Indigenous communities
/Penan
!"#$#%&"
!$+>?!)9
CORE FOCUS
Focus of GTP 2.0 LIH Lab
SUPPORTINGaverage on existing Mini?? /
NKRAs if required
PRIORITISE eKASIH PARTICIPANTS WHOM
ARE ALREADY REGISTERED
19%
81%
48%
52%
REGISTERED 2009
28,374
1
REGISTERED 2010
16,154
2
REGISTERED 2011
21,565
3
REGISTERED 2012
5,676
5
SOCIAL ONLY
67,448
4
SOCIAL + ECONOMIC
11,638
6
!"!#
$%&'()(*%+',
34,858
-.+/!"!#
$%&'()(*%+',
150,864
01%,(2
$%&'()(*%+',
185,722
-. %(4
&0)0(504
71,778
!(4
&0)0(504
79,086
49%
Only 49% of 1AZAM participants
are registered in the eKasih database
25%
DISTRICTS IDENTIFIED ACROSS THE COUNTRY
1000
500
1500
2000
2500
3000
3500
4000
4500
5000
0
10% 0% 20% 30% 40% 50% 60% 70%
AZAM participation rate
(% of eKasih participants classified poor / extreme poor)
N
u
m
b
e
r
o
f
p
o
o
r
/
e
x
t
r
e
m
e
p
o
o
r
in
e
K
a
s
ih
Marudi
Kuala Terengganu
Kuching
Kota Marudu
Pitas
Semporna
Perlis
Pasir Puteh
Pasir Mas
Nabawan
Bachok
Beluran
Tuaran
Besut
Sarato (Kalaka
Keningau
Tawau
Miri
Sabak Bernam
Papar
Hilir Perak
Kota Bharu
Tumpat
Sandakan
Ranau
WP Kuala Lumpur
Tanah Merah
Seberang Perai Utara
Tongod
!"#$%& (#)*%+%(#*%,- .$/
0102(#)*%+%(#*%,- )#*!
GTP 2.O wll ocus on Lhe ollowng our man areas o work,
whch buld on Lhe work o GTP 1.O.
Government Transformation ProgrammeAnnual Report 2012 Chapter Seven Government Transformation ProgrammeAnnual Report 2012 Chapter Seven 132 133
2
TargeLng specc communLes
LhaL have noL been provded
sucenL supporL n Lhe pasL. These
neglecLed communLes nclude
Lhe Penang people n EasL Malaysa
and Orang hsl groups. hL presenL,
8O% o Lhe Penan and O% o Lhe
Orang hsl are classed as poor or
exLreme poor.
GTP 2.O wll also LargeL Lhe
urban-poor, whch are n danger
o allng vcLms Lo Lhe rsng cosL
o lvng. Specal emphass wll be
gven Lo Lhe elderly and homeless.
3
GTP 2.O wll also LargeL Lhose
classed as vulnerable. Ths group
o people may noL all under poor
and exLreme poor caLegores, buL
are n need o supporL noneLheless
due Lo Lher crcumsLances. Hence
n GTP 2.O, specc groups such as
ormer convcLs, ex-drug addcLs,
dsabled persons OKU), Lhe elderly
and sngle parenLs wll receve
Lhe NKkh's parLcular aLLenLon.
n addLon, Lo reach ouL Lo Lhese
ndvduals GTP 2.O wll also be
provdng supporL Lo Lher amles
Lo ensure Lher susLanable journey
ouL o poverLy.
HIGHLIGHTS OF THE KEY DIFFERENCES
BETWEEN GTP 1.0 AND GTP 2.0
Government-led
Broad approach to managing
low-income households (extreme
poor and poor)
Individual-focused
Eradicate extreme poor category
and moving people out of the
poor PLI
!"# %&'
Joint co-operation between government,
corporations, NGOs and CSOs
Continue targeting this group and those not
assisted in eKasih with added emphasis for
specific. Also target vulnerable groups:
homeless, PL, HIV, ex-drug addicts,
ex-prisoners and their families
Also provide support to specific communities
like Penans and Orang Asli
Individual-targeted but leveraging on families
and communities to drive transformation
Permanently eradicate extreme poor category
and preventing rakyat from dropping back
below PLI line. Secure the sustainability of
these programmes and exit policy
4
3
2
1
!"# (&'
The am o GTP 2.O s Lo ensure LhaL all poor and
exLreme poor households regsLered wLh eKash
have an opporLunLy Lo parLcpaLe n Lhe 1hZhM
programme by 2O1. The LH NKkh wll also look
aL ensurng LhaL Lhe ouLcomes o exsLng 1hZhM
parLcpanLs are mproved.
1
The poor and exLreme poor wll conLnue Lo be
LargeLed under GTP 2.O. However, Lhe goals o
Lhe 1hZhM programme wll be more granular
and sLaLe specc Lo LargeL under-served dsLrcLs
and place greaLer emphass on urban areas. The
selecLon o 1hZhM parLcpanLs wll also be
more sLrngenL under GTP 2.O. SelecLon prorLy
wll be gven Lo parLcpanLs who all nLo one or
more o Lhe ollowng caLegores.
ExLreme poor and poor households
regsLered wLh eKash LhaL have noL yeL
receved any asssLance.
ExLreme poor and poor households LhaL have
have noL yeL receved any ncome generaLng
asssLance.
ParLcpanLs rom dsLrcLs where Lhere are
a hgh number o poor andior exLreme poor
households buL wLhouL a correspondng
number o 1hZhM parLcpanLs.
4
The LH NKkh wll seek greaLer co-operaLon rom
non-governmenLal organsaLons NGOs) Lo help
delver servces and ad, Lhus leveragng on Lhe
laLLer's experLse n Lhs area. The dagram below
shows Lhe nLended collaboraLon beLween Lhe
LH NKkh and NGOs.
- rosonco at qround lovol
- Couulttod voluntoor orco
- olatlonshl wlth couuunlty,
artlcularly ald rocllonts
- lonq-toru onqaqouont wlth tho
couuunlty
- lollstlc aroach to ald
BRIDGING THE GAP BETWEEN
NGOs AND NKRA LIH
!"#$%"&'(#)'#*+,
.(/+#01+*0"#1 2!%.13
4 50&0, 6"70'*8
.(/+#01+*0"#1 256.13
- rosonco at stato / natlonal lovol -
blq lcturo
- llultod rosourcos at qround lovol
- llultod onqaqouont wlth rocllonts
- 8ocllc ald - lncouo qonoratlon
asslstanco only
!9:; <"=$>#7")'
?"@1'A",B 2<>?3
lalayslan
Caro
lorcy
lalaysla
lovo
Choras
lusllu
Ald
kochara
8ou
LlC
louos
oach
Cut
Nl8A
lslaulc
ollo
lCl MOA lCu, Jl LlANDu kwkl
8u,
8arawak
lAll,
8abah
kwkl Jkl
lovoraqo on
stronqths and
rosourcos o
both sldos
In orJer to reuch out to these
inJiviJuu|s, CTP 2.0 wi|| u|so be
proviJing support to their jumi|ies
to ensure their sustuinub|e journey
out oj poverty.
Government Transformation ProgrammeAnnual Report 2012 Chapter Seven Government Transformation ProgrammeAnnual Report 2012 Chapter Seven 134 135
5
Fnancal lLeracy educaLon wll also be nLroduced n GTP 2.O
as a key enabler Lo help low-ncome households make smarL
economc decsons, whch s vLal n helpng Lhem break
ree rom Lhe poverLy Lrap. Fnancal lLeracy programmes
wll be nLegraLed wLh Lhe 1hZhM programme Lo ensure LhaL
parLcpanLs make Lhe besL use o Lhe Lranng Lhey receve.
The goal s Lo nLegraLe nancal lLeracy or all 1hZhM
parLcpanLs and amles as L wll ensure a susLanable exL
ouL o poverLy. Under Lhs nLaLve, Lhe LH NKkh wll.
ncrease Lhe awareness o nancal lLeracy ocusng on
poor and exLreme poor household needs
Upscale and asssL nancal lLeracy Lranng conducLed by
prvaLe secLor and nongovernmenLal organzaLons
mprove Lhe qualLy o le o Lhe poor by enhancng
knowledge o household managemenL
Leveragng on Fnancal LLeracy EducaLon Tranng FLET)
programmes Lo enhance knowledge and decson-makng
CaLegorse eKash graduaLe parLcpanLs under exL polcy.
Fnally, Lhe GTP 2.O wll also see Lhe enhancemenL o
supporLng nLaLves such as nsurance schemes and shelLers
or Lhe poor n Malaysa Lo provde beLLer cover, especally or
Lhe urban poor. These supporLng sLrucLures wll ensure LhaL
Lhere s a saeLy neL n place or poor households should
Lhey need Lhem.
n order Lo acheve Lhese objecLves, Lhe LH NKkh wll work
more closely wLh Lhe varous mnsLres, corporaLe, NGOs
and oLher relevanL NKkhs such mprovng kural asc
nrasLrucLure k NKkh), mprovng SLudenL OuLcomes EDU
NKkh) and mprovng Urban Publc TransporL UPT NKkh). More
deLals are avalable n Lhe GTP koadmap 2.O.
CREATING LINKS IN A CONTINUOUS
PROGRAMME OF CHANGE
Endng poverLy n Malaysa s an achevable goal. The measures underLaken n Lhe
lasL Lhree years have puL orward achevable demands LhaL wll have Lhe capacLy Lo
eecL change. Whle Lhere wll be key derences n Lhe way Lhe NKkh nLaLves are
mplemenLed over Lhe nexL Lhree years, Lhe measures, drawn rom lessons learnL, wll
noneLheless be complemenLary. The goal or Lhe nexL phase o change s broader
engagemenL rom corporaLe enLLes, NGOs and ndvduals.
The LH NKkh bulds on a conLnuous programme o LransormaLon and wll Lhus
see Lhe major agshp nLaLves o GTP 1.O conLnued over Lhe nexL Lhree years wLh
enhancemenLs. Enablers wll be added Lo supporL drecL empowermenL nLaLves, and
wll n Lurn develop sklls promoLng healLhy nancal decsons.
PoverLy eradcaLon eorLs musL Lake a holsLc
approach, LargeLng long-Lerm change and
achevng lesLyle LransormaLon. GTP 2.O
wll Lhus help culLvaLe Lhe rghL envronmenL
Lo beLLer enable Lhe economc empowermenL
programmes mplemenLed n GTP 1.O Lhrough a
number o Lweaks such as Lhe nLroducLon o a
menLorng programme and securng Lhe ad o
NGOs n sharng experLse. vulnerable groups
wll receve specal aLLenLon n GTP 2.O.
One o Lhe key challenges o GTP 1.O was
Lo encourage parLcpaLon among Lhe LargeLed
recpenLs, who were relucLanL Lo do so or a
vareLy o reasons. These nclude a general
ressLance Lo change and also a lack o LrusL
over Lhe ecacy o Lhe programmes. Some o
Lhe parLcpanLs preerred moneLary asssLance
Lo Lranng buL mosL were concerned by Lhe
susLanablLy o Lhe 1hZhM programmes. y
marshallng NGOs Lo help wLh Lhe delvery, Lhe
LH NKkh beleves LhaL some o Lhese ssues may
be overcome gong orward.
There were also cases where poor
households regsLered wLh eKash dd noL
receve ad n a Lmely manner. The LH NKkh
kEY LE55DN5
Although the LIH NKRA started out distributing direct
financial assistance to help low-income households, it
quickly became obvious that this was not sustainable
neither for government nor for recipients. There
was a need to empower recipients in order to create a
long-term solution.
7.3
beleves LhaL Lhere needs Lo be greaLer
sLreamlnng o Lhe delvery process Lo ensure
LhaL everyone who regsLers wLh eKash wll
receve Lhe supporL and asssLance Lhey need.
The hgh cosL o delvery servces n remoLe
Sabah and Sarawak was anoLher greaL challenge.
Hence, under GTP 2.O Lhe LH NKkh eorL
n Lhese Lwo sLaLes wll address communLy
requremenLs whle provdng economc
asssLance va Lhe 1hZhM programmes.
hs parL o Lhe lessons learnL n 2O12, Lhe LH
NKkh Leam has embarked on a number o ploL
projecLs Lo sLrengLhen Lhe 1hZhM programme,
namely nLaLves concernng nancal
lLeracy, ood baskeLs, communLy eedng and
collaboraLon wLh NGOs. These new nLaLves
wll requre LesLng Lo denLy any shorLcomngs
beore Lhey are presenLed Lo Lher respecLve
sLakeholders or eecLve mplemenLaLon.
The LH NKkh conducLed a number
o ploL programmes n 2O12 or GTP 2.O
nLaLves Lo ascerLan Lher vablLy beore ull
mplemenLaLon n 2O1. These programmes
nclude boLh economc empowermenL and
economc enablers. Examples are as ollows.
Government Transformation ProgrammeAnnual Report 2012 Chapter Seven Government Transformation ProgrammeAnnual Report 2012 Chapter Seven 136 137
GREATER COLLABORATI ON
AND ENGAGEMENT WITH NGOS
The LH NKkh Leam wll underLake greaLer collaboraLon and
engagemenL wLh NGOs Lo delver Lher programmes. h number o ploL
projecLs were conducLed n 2O12 n Lhe areas deLaled below.
!"#$%& ($)$*
Kg Laut Tanda
Mengkubang Laut
Tiga Tarok
Turong Puteh
Kariman
Kg Kapok
Telaga
Kg Datong
Kg Panahabuhan
Suang Duyung
Pagasan
Lokagas
Kg Ulu Karang
Kg Bongkol
Kg Luyang
Kg Luyang
Senaja
Pitas
Dandom
Mempakad
Pingan Pingan
Narandang Bertukar
Kg Delima
Tanibongan
Taradas
Locality
PITAS
NGO
Yayasan Sejahtera
Project
Chili Fertigation Project
Implementation Sites
Kampung Tampakahu
Kampung Sungai Eloi
Kampung Kinango
Kampung Bolud Batu
Number of Receipients
128
households
Duration
3 Years
(2013 2015)
- 8lto vlslts and uootlnqs wlth
SDO for preliminary proposal
completed in September
Yayasan 8ojahtora uCD havo
arovod tho lnltlatlvo
Signing of agreement is
scheduled for March 2013
COLLABORATIONS BETWEEN LIH NKRA AND
NGOs ON PILOT PROJECTS
PloL ProjecLs. Economc EmpowermenL
Fnancal LLeracy Traners Tranng-o-Traners). hs aL December 2O12, The CredL
Counsellng and DebL ManagemenL hgency hgens Kaunselng dan Pengurusan
KredL or hKPK) has Lraned more Lhan OO Lraners rom all mplemenLng agences.
Ths s Lo ensure LhaL n 2O1, Lhe mplemenLng agences are ready Lo educaLe
1hZhM parLcpanLs beore oLher hZhM programmes.
8eyonJ 2013
OVER 500 TRAINERS WILL BE TRAINED IN 2012
ACROSS THE DIFFERENT AZAM PROGRAMMES
!"!##%&%'()*
!"!# +,)-.( +),%&.)'
#%&%'()* /0 !-)%123(2). !"!#+,&%
!"!#4.)5,
!"!#6%,-,
!"!#47%89,(
!"!#+,&%
!"!#4.)5,
!"!#6%,-,
!"!#47%89,(
!"!#:,&8,)
#%&%'()* /0 ;29,& <.'/2)1.'
=,>,7 =(,(. ?/@(
=,),A,B =(,(. ?/@(
#%&%'()* /0 C.8.),3 +.))%(/)%.'
DE)>,& F.33>.%&-
#%&%'()* /0 F/9.&
G.@.3/H9.&(I
C,9%3* ,&8 J/992&%(*
90
90
15
15
150
150
30
CONSEQUENT TO THE EDUCATION PROGRAMME,
THERE NEEDS TO BE A STRONG MONITORING PROGRAMME TO ENSURE THAT
PARTICIPANTS ADOPT THESE INITIATIVES
!"#$#%"$& (")*+$%,
-./%$)"0# 1+$"#"#2
3!(-14
56578+02+$99*
AZAM Khidmat
AZAM Tani
AZAM Niaga
AZAM Kerja
70#")0+"#2
- lonltorlnq olcors wlthln
oach ulnlstrlos
- lonltorlnq by 8ukarolawan
(A7Al 8ukarolawan)
- Non-Covornuontal
Crqanlzatlons
artlclant's roqross uonltorod
throuqh tho uso o a llnanclal
uooklot that uust bo udatod by
JA7Al artlclants
artlclant undorqoos A7Al
roqrauuos wlth knowlodqo o
lnanclal uanaqouont
artlclant undorqoos
llL! booro jolnlnq JA7Al
roqrauuos
Government Transformation ProgrammeAnnual Report 2012 Chapter Seven Government Transformation ProgrammeAnnual Report 2012 Chapter Seven 138 139
PILOT PROJECTS: ECONOMI C ENABLERS
CommunIIy FeedIng
The goal o Lhs programme s Lo help reduce cases o malnuLrLon
among Orang hsl chldren. The ploL projecLs were conducLed n
IeranLuL, Pahang and Grk, Perak.
Ths nLaLve s Lo supporL ood baskeLs or malnourshed chldren,
and runs unLl Lhe chldren are rehablLaLed
The ploL projecL was run n IeranLuL, Pahang and Grk, Perak
FeeJing Centre kumpung Mutuu, Jeruntut, Puhung
FeeJing Centre kumpung Drung As|i Puyu Petui, Jeruntut, Puhung
FeeJing Centre kumpung Drung As|i 5ungui Tiung, Jeruntut, Puhung
2013 KPI S
OUTCOME KPIS 2013 TARGET
1 To ensure 35,100 new participants in 1AZAM programme by 31st December 2013 which
include the following categories
1.1 Extreme Poor and Poor registered in eKasih and eDamak
1.2 Recipients of Micro-credit / Loan
1.3 Vulnerable Groups
35,100

25,083
5,000
5,017
2 To ensure 17,060 existing 1AZAM participants increase their income by RM300
for three months by 31st December 2013
17,060
3 To ensure 35,100 1AZAM participants in Financial Literacy Programme by
31st December 2013
35,100
4 To ensure 100% updating in eKasih system by 31st December 2013 100%
5 To train and develop 1,000 new women entrepreneurs by 31st December 2013 1,000
6 To ensure collaboration between 1AZAM programme and 25 Non-Governmental
Organizations and elements/entities of the corporate sector by 31st December 2013
25
7 To ensure the implementation of 40 1AZAM community and group-based programmes
by 31st December 2013
40
Food askeI
Urban exLreme poor amles receved a monLhly
supplemenLary ood baskeL or a year rom Lhe MyKash
FoundaLon. The ood baskeL programme wll leverage
on Ls cashless ood ad programme Lo dsLrbuLe Lhe
ad where needed. The ploLs or Lhese projecLs were
conducLed n December 2O12 n Semporna n Sabah,
Samarahan n Sarawak and Kuala Plah, Neger Semblan.
Government Transformation ProgrammeAnnual Report 2012 Chapter Seven Government Transformation ProgrammeAnnual Report 2012 Chapter Seven 140 141
Imprcving
uraI asic
Infrastructure
CEATINC
DPPDTUNITIE5 FD
UAL AkYAT
Ruru| Mu|uysiuns ure us importunt to
our country's juture us urbun Mu|uysiuns,
unJ they jorm un importunt purt oj the
spine oj our country.
9."6/4 8.$7)$1, ->A X=O 7622 #/')/5# 5')/4# )/1
:;621 ./ &'# :)*65 8.;/1)&6./ #*&):26*'#1 6/ ->A
1.0, whlc ct thc scmc tmc ]nshng thc dclvcry
o] n]rcstructurc thct n thc ]rst phcsc.
Q;$&'#$0.$#, ->A X=O 7622 *## &'# *5.(# .8
HDE #B&#/1#1 &. 8;$&'#$ 1#"#2.( &'# #5./.06#*
.8 $;$)2 )$#)*= E/ 26/# 76&' &'6* 5')/4# .8 8.5;*
)/1 16$#5&6./, &'# FGHI 6* 5')/46/4 6&* /)0# 6/
->A X=O 8$.0 E0($."6/4 H;$)2 D)*65 E/8$)*&$;5&;$#
FGHI &. E0($."6/4 H;$)2 `#"#2.(0#/& FGHI=
H;$)2 9)2)+*6)/* )$# )* 60(.$&)/& &. .;$
5.;/&$+[* 8;&;$# )* ;$:)/ 9)2)+*6)/*, )/1
&'#+ 8.$0 )/ 60(.$&)/& ()$& .8 &'# *(6/# .8
.;$ 5.;/&$+= >'# -."#$/0#/& ')* ) 1;&+ )/1 )
$#*(./*6:626&+ &. $;$)2 9)2)+*6)/* &. #/*;$# &'#+
#/P.+ )22 &'# 5.08.$&* .8 &'#6$ 56&+ 5.;*6/*= !/2+
6/ &'6* 7)+ 7622 7# :# ):2# &. )5'6#"# &'# "6*6./*
.8 ;/6&+ .8 <9)2)+*6)=
Whlc thcrc hcs bccn sgn]ccnt dcvclopmcnt
6/ &'6* )$#) ."#$ &'# 2)*& *#"#$)2 1#5)1#*, &'#
-."#$/0#/& 8#2& &')& &'# ()5# .8 1#"#2.(0#/&
wcs not sugccntly ]cst cnd hcncc dcvclopcd
&'# E0($."6/4 H;$)2 D)*65 E/8$)*&$;5&;$# FGHI
JHDE FGHIK &. *(##1 ;( &'# 1#26"#$+ .8 &'#*# :)*65
)0#/6&6#*=
Thc CTP 1.0 tccm kckcd og wth c good stcrt
n ts cgorts to brng thcsc bcsc n]rcstructurcs
&. )22 $;$)2 $)3+)& 6/ &'# A#/6/*;2)$ )/1 U)*&
9)2)+*6)= I* ) $#*;2&, )/ ;/($#5#1#/&#1
/;0:#$ .8 $;$)2 9)2)+*6)/* /.7 #/P.+ 4$#)&#$
5.//#5&6"6&+, )55#** &. $#26):2# #2#5&$656&+ )/1
52#)/ 7)&#$=
W.7#"#$, &'# 7.$3 ')* /.& )27)+* :##/
smooth sclng. Chcllcngcs ncludng dclcys n
n lcnd ccquston, shortcgc o] mctcrcls cnd
*;:?*&)/1)$1 1#26"#$+ .8 5./&$)5&.$*[ ')"#
60(#1#1 ($.4$#**, :;& &'# )5'6#"#0#/&* .8
&'# FGHI )$# *&622 60($#**6"# :+ )/+ )55.;/&=
>'# $#*;2&* )5'6#"#1 &. 1)&# )$# 0#)/6/48;2,
)/1 *;44#*& &')& 7# ')"# 0)1# '#)17)+ 6/ .;$
cgorts to hclp rurcl rckyct. Although wc bclcvc
0.$# *&622 /##1* &. :# 1./#, ) *&$./4 8.;/1)&6./
8.$ :)*65 6/8$)*&$;5&;$# ')* :##/ 2)61 ."#$ &'#
()*& &'$## +#)$*=
DATO SERI MOHD SHAFIE BIN HAJI APDAL
Minister of Rural and Regional Development

MINISTERS FOREWORD
As u nution with high
umbitions oj becoming u
high-income nution, our
uchievements wou|J be
JeemeJ u jui|ure ij we
JisregurJeJ the quu|ity oj
|ije oj ruru| Mu|uysiuns. With
ubout 30% oj Mu|uysiuns, or
ubout 8.1 mi||ion peop|e, sti||
|iving in ruru| Mu|uysiu, it is
junJumentu||y importunt thut
the ruru| rukyut huve re|iub|e
uccess to busic umenities such
us gooJ quu|ity rouJs, c|eun
wuter unJ e|ectricity.
Government Transformation ProgrammeAnnual Report 2012 Chapter Eight Government Transformation ProgrammeAnnual Report 2012 Chapter Eight 144 145
RouJs bui|t ut up to 450%
!"#$&'( )"(*+#,- )./(
(km road built or upgraded/year)
1,000
Average
compl eted
2006 to 2008
Average
compl eted
2010 to 2012
219
450%
0.&(" .//(-- /#11(/&(2 .& ,)
to 600%jromthe previous puce
(thousands of additional houses
with access to clean water/year)
31
Average
compl eted
2006 to 2008
Average
compl eted
2010 to 2012
10
310%
13
Average
compl eted
2006 to 2008
Average
compl eted
2010 to 2012
7
180%
109
Average
compl eted
2006 to 2008
Average
compl eted
2010 to 2012
18
600%
34(/&"+/+&5 /#11(/&+#1- +1-&.44(2
ut 310%jromthe previous puce
(thousands of additional houses
with 24-hour electricity/year)
6#,-(- 7,+4& .12 "(-&#"(2 .&
180%jromthe previous puce
(thousands built or restored/year)
The R8I NkRA recognises thut ruru|
Mu|uysiuns neeJ more thun just
injrustructure to trunsjorm their prospects
into vibrunt centres oj uctivity.
Imprcving
uraI asic
Infrastructure
NkA

OVERVIEW
CHAPTER
(
The k NKkh lab realsed LhaL Lhe
lack o basc amenLes proved Lo be
a sgncanL sLumblng block Lo Lhe
developmenL o rural areas, leadng
Lo sLunLed ncomes and poor
developmenL opporLunLes. hs a
resulL, Lhe sngular LhrusL o GTP 1.O
was Lo Lake proper correcLve acLon
n Lerms o physcal nrasLrucLure.
The k NKkh also realsed
a key concern was Lhe pace o
delvery. hs wLh oLher NKkhs,
Lhe Leam s cognsanL o Lhe need
or g FasL kesulLs, .e., Lhe GTP's
mandaLe Lo delver mpacLul
resulLs mmedaLely. The k NKkh
has Lhus adopLed an acceleraLed
programme or Lhe delvery o
nrasLrucLure.
hL Lhe same Lme, Lhe k NKkh
recognses LhaL rural Malaysans
need more Lhan jusL nrasLrucLure
Lo Lransorm Lher prospecLs nLo
vbranL cenLres o acLvLy. Hence, n
a bd Lo Lhe urban daspora and Lo
rase rural ncome levels, Lhe NKkh
wll ncrease Ls ocus Lo encompass
economc developmenL over Lhe
nexL Lhree years.
The Rural Basic Infrastructure NKRA (RBI NKRA) was
implemented to ensure that the rural rakyat were given
access to basic amenities: roads, clean water, reliable
electricity and housing. By all accounts, the eforts of the
RBI NKRA have significantly improved the quality of life for
rural rakyat in both Peninsular and East Malaysia over the
last three years.
Government Transformation ProgrammeAnnual Report 2012 Chapter Eight Government Transformation ProgrammeAnnual Report 2012 Chapter Eight 146 147

RBI NKRA DELIVERY PARTNERS
!"#$"%&&' (#)*"+,-%.,-$ !%".,'0
1&23'&'-.,-$ 4$'-5,'0
6#%+
Public Works Department (both federal and state levels)
Department of Irrigation and Drainage (stage level)
7%.'"
Public Works Department, Sarawak (Water)
Department of Water, Sabah
Water supply operators (state level)
83'5.",5,.9
Tenaga Nasional Berhad
Sabah Electricity Sdn Bhd
SESCO Berhad
:#;0,-$
Ministry of Rural Development, Sabah
Ministry of Rural Development, Sarawak
Rubber Industry Smallholders Development Authority (RISDA)
FELCRA Berhad
Majlis Amanah Rakyat
Department of Orang Asli Afairs
Regional Development Authorities (KESEDAR, KEDA, KEJORA,
KETENGAH)
Ministry of Rural and
Regional Development
(KKLW)
Sabah and Sarawak
State Governments
(including UPEN Sabah
and SPU Sarawak)
EPU / ICU / MoF /
PEMANDU
2012 OVERVIEW
hs 2O12 was Lhe lasL year n Lhe rsL horzon o Lhe GTP, Lhe
k NKkh pushed Ls parLners hard Lo meeL Ls LargeLs and
ull Ls commLmenLs Lo Lhe rural rakyaL. y any measure, Lhe
NKkh's accomplshmenLs were commendable.
GTP 1. 0 ACHIEVEMENTS
DespLe decades o eorL by Lhe GovernmenL Lo rase Lhe
qualLy o le o all Malaysans Lo accepLable levels, rural
Malaysans conLnued Lo do wLhouL basc amenLes such as
qualLy roads, clean waLer and access Lo relable elecLrcLy.
kural rakyaL have been clamourng or beLLer access Lo
modern nrasLrucLure, and Lhe k NKkh has marshalled all Ls
resources and eorLs n response Lo Lhese needs.
The k NKkh delvered sgncanL ouLcomes n Lhe
mplemenLaLon o Lher nLaLves n GTP 1.O, alLhough
unoreseen crcumsLances meanL L dd noL meeL all o Ls
LargeLs. hs a resulL o Ls nLaLves, Lhe NKkh acheved Lhe
ollowng LargeLs or each o Ls man areas.
hlLhough consLrucLon o basc nrasLrucLure wll conLnue
under GTP 2.O, Lhe rsL phase o Lhe LransormaLon
programme also lad down an mporLanL oundaLon enablng
Lhe k NKkh Lo ocus on rural economc developmenL beyond
nrasLrucLure consderaLons alone.
From Lhs sLandponL, GTP 2.O conLnues Lhe work rom Lhe
prevous Lhree years Lo enhance Lhe changes mplemenLed n
rural Malaysa.
CTP 2.0 continues the
work jrom the previous
three yeurs to enhunce the
chunges imp|ementeJ in
ruru| Mu|uysiu.
!"#$#%$#&'
Achievement {2010-2012)
- uullt 8,840.6ku (JJJ o tarqot)
- 08.6 o onlnsular lalaysla's rural oulatlon
- 88.7 o 8abah's rural oulatlon
- 82.7 o 8arawak's rural oulatlon
- Aocts J.47 ullllon housoholds
- Connoctod 207,u67 houos to cloan or troatod wator (0u o tarqot)
- 00 o onlnsular lalaysla's rural oulatlon
- 87 o 8abah's rural oulatlon
- 86 o 8arawak's rural oulatlon
- Aocts J.4 ullllon housoholds
- Connoctod 0,8uu houos to rollablo oloctrlclty (Ju4 o tarqot)
- 00.8 o onlnsular lalaysla's rural oulatlon
- 88.7 o 8abah's rural oulatlon
- 82.7 o 8arawak's rural oulatlon
- Aocts 476,uu housoholds
- uullt 8,876 houos (J82 o tarqot)
- Aocts 266,88u housoholds
!"()'%*' %(('** $,
-%&'. / 0)%&'1 ),%.*
!"()'%*' %(('** $,
(1'%" / $)'%$'. 2%$')
!"()'%*' %(('** $,
24-hour e|ectricity
8ui|J unJ restore
houses jor
the ruru| poor
Government Transformation ProgrammeAnnual Report 2012 Chapter Eight Government Transformation ProgrammeAnnual Report 2012 Chapter Eight 148 149
The R NKRA Iocused IIs 2U12 ehorIs on helpIng some oI Ihe mosI IsolaIed rakyaI
lIvIng In rural Sabah.
Three developmenI programmes In parIIcular sIand ouI:
UpgradIng a /Ukm sIreIch oI Ialan Pulau um-um, Semporna, 2U,UUU
households are expecIed have access Io Ihe road by November 2U12
ConsIrucIIon oI a 5km road aI Ialan PIau Nagaya, 1U,UUU households In Ranau
wIll beneI Irom IhIs projecI by Ianuary 2U12
ConsIrucIIon oI a 1/km road aI Ialan Pagasan, 1,UUU households In PIIas wIll
beneI Irom IhIs projecI by SepIember 2U12
The R NKRA's commIImenI Io provIdIng 2/-hour elecIrIcIIy In Sabah has seen
noIable resulIs. Access Is delIvered under Ihe MInIsIry's Program ekalan ElekIrIk
Luar andar (EL Programme}.
ConsIrucIIon oI a CrId LIne 2U11 - 2U12 Zone 5 aI Sabah under Ihe EL
Programme, whIch hooked up 3,127 households Io 2/-hour elecIrIcIIy upon Ihe
projecI's compleIIon In DcIober 2U12.
ConsIrucIIon oI a CrId LIne 2U11 - 2U12 Zone 6 aI Sabah under Ihe EL
Programme, whIch hooked up 661 households Io 2/-hour elecIrIcIIy upon Ihe
projecI's compleIIon In AugusI 2U12
OUTCOME 2
De|ivering rouJs jor 2.2 mi||ion ruru| rukyut in Mu|uysiu
OUTCOME 3
De|ivering re|iub|e power jor 76,500 ruru| rukyut in Mu|uysiu
Importunt |essons were |eurnt jrom these
setbucks, unJ wi|| be tuken into consiJerution
in the Jep|oyment oj initiutives in CTP 2.0.
The R NKRA conIInued Io work on delIverIng consIrucIIon programmes Io brIng
clean waIer Io rural MalaysIans.
The specIc projecIs Include:
KenIngau WaIer TreaImenI PlanI, whIch wIll beneI some 8,UUU rural vIllagers
upon compleIIon In December 2U12
LIngga WaIer Supply, whIch wIll brIng clean waIer Io //5 rural vIllagers by March
2U12
ProjecI SIsIem ekalan AIr MukIm Dualog SIkuaII, MaIunggong, KudaI whIch Is
expecIed Io serve 1,135 rural vIllagers by December 2U12
OUTCOME 1
ContinueJ Je|ivery oj c|eun wuter to 200,000
ruru| rukyut househo|Js
The challenges aced by Lhe k
NKkh Leam were numerous. delays
n land acqusLon, shorLage o
buldng maLerals, and ssues wLh
Lhe perormance o conLracLors.
However, mporLanL lessons were
learnL rom Lhese seLbacks, and
wll be Laken nLo consderaLon
n Lhe deploymenL o nLaLves
n GTP 2.O.
hs or specc acLvLes n
2O12, Lhe k NKkh conLnued Lo
work on projecLs and delvered
Lhe ollowng ouLcomes.
Government Transformation ProgrammeAnnual Report 2012 Chapter Eight Government Transformation ProgrammeAnnual Report 2012 Chapter Eight 150 151
INITIATIVE5
8.1
The initiatives of GTP 1.0 were focused on the
delivery of rural basic infrastructure to achieve two
long-term goals: improve the quality of life of rural
Malaysians and enable greater access to markets
thereby improving economic wellbeing. With a
significant portion of Malaysians living in rural areas,
eforts focused on improving their livelihoods become
all the more significant especially if Malaysia is to
attain its vision of becoming a high-income nation.
4
THE FOUR MAIN INITIATIVES EXECUTED IN GTP 1.0 ARE:
!"#$%&'(") &##%'' +,
-&.%/ ,$ )$&.%0 $,&/'
1
2
!"#$%&'(")
&##%'' +, #0%&"
,$ +$%&+%/ 1&+%$
3
2"'3$(")
4567,3$ &##%''
+, %0%#+$(#(+8
93(0/(") &"/
$%'+,$(") 7,3'%'
:,$ +7% $3$&0 -,,$
!"#$
AchieveJ up to 31 Dec 2012
1,349.9km 1,553km
462km 520km
455km 555km
433km 478km
%&'&(&)
%&*&+
#,-.-/01&' 3&1&4/.&
RouJ De|ivery
201,192 HH 187,567 HH
26,225 HH
68,092 HH 60,398 HH
72,875 HH
78,896 HH
48,273 HH
%&'&(&)
%&*&+
#,-.-/01&' 3&1&4/.&
Wuter De|ivery
39,442 HH 41,030 HH
3,037 HH
15,455 HH 15,563 HH
20,950 HH
3,366 HH
22,101 HH
%&'&(&)
%&*&+
#,-.-/01&' 3&1&4/.&
|ectricity De|ivery
14,565 units 22,085 units
4,105 units
5,243 units 6,380 units
5,217 units
8,698 units
7,007 units
%&'&(&)
%&*&+
#,-.-/01&' 3&1&4/.&
Housing De|ivery
Turget 2012
Government Transformation ProgrammeAnnual Report 2012 Chapter Eight Government Transformation ProgrammeAnnual Report 2012 Chapter Eight 152 153
INCREASING ACCESS TO CLEAR
OR TREATED WATER
hccess Lo clean or LreaLed waLer
s a undamenLal human rghL,
and Lhe GovernmenL s commLLed
Lo ensurng LhaL % o all
Malaysans wll have access Lo Lhs
mporLanL resource. Under GTP 1.O,
Lhe delvery Leam encounLered
a number o dculLes n
mplemenLng Lhs nLaLve, Lhe
mosL sgncanL beng maLeral
shorLalls.
Speccally, Lhe MnsLry o
kural and kegonal DevelopmenL
ound LhaL supples o Hgh DensLy
PolyeLhylene HDPE) ppes were
nsucenL Lo keep pace wLh
Ls delvery speed. The MnsLry
managed Lo crcumvenL Lhs
problem by obLanng Lemporary
approval Lo source HDPE ppes rom
non-regsLered vendors.
ENSURING 24-HOUR ACCESS
TO ELECTRI CITY
hccess Lo relable elecLrcLy s
noL only noL only mporLanL or
ndusLry, buL crucal Lo enjoy a
decenL sLandard o lvng. hs wLh
Lhe prevous Lwo nLaLves, Lhe k
NKkh s commLLed Lo ensurng LhaL
% o all rural Malaysans wll
enjoy access Lo 2/-hour elecLrcLy.
Where possble, rural homes
wll be connecLed Lo Lhe naLonal
grd. However, n areas Loo remoLe
or nsLances where connecLon
Lo Lhe man grd s Loo expensve,
Lhe NKkh Leam has puL n place
alLernaLve generaLng aclLes
such as solar-hybrd and mcro-
hydroelecLrc generaLors. GTP 2.O
wll see a new nLaLve nLroduced
Lo ensure LhaL such aclLes do
noL all nLo dsrepar because o
wear-and-Lear.
BUILDING AND RESTORING
HOMES FOR THE RURAL POOR
The k NKkh s commLLed Lo
delverng homes Lo Lhe Lruly
deservng rural rakyaL. The delvery
Leam works closely wLh oLher
agences and MnsLres, ncludng
Lhe Low-ncome Households NKkh,
Lo denLy appropraLe canddaLes.
Meanwhle, Lhe mlLary has also
pLched n Lo help buld and resLore
rural homes, whch has helped
helped keep down Lhe cosL o
consLrucLon.
The R8I NkRA is committeJ to ensuring
thut 95% oj u|| ruru| Mu|uysiuns wi|| enjoy
uccess to 2-hour e|ectricity.
The pasI 12 monIhs have been all abouI
"geIIIng down Io busIness Ior Ihe R
NKRA, says DaIo brahIm Muhamad, Ihe
SecreIary-Ceneral oI Ihe MInIsIry oI Ru!
ral and RegIonal DevelopmenI. As Ihe
prImary delIvery agency responsIble Ior
execuIIng Ihe InIIIaIIves oI Ihe NKRA,
brahIm says Ihe lasI 12 monIhs have
seen MInIsIry omcers goIng above and
beyond Ihe call oI duIy Io ensure IhaI
IargeIs were meI.
"We are really serIous abouI geIIIng
down Io busIness wIIh Ihe NKRA, he
says. "We mIghI noI have delIvered
much In Ihe prevIous years prIor Io Ihe
NKRA, probably because oI Ihe budgeI,
buI now we are payIng close aIIenIIon
Io delIverIng Ihe supporI our rural rakyaI
needs.
Perhaps unusually, one oI Ihe bIggesI
challenges IacIng Ihe NKRA was ensur!
Ing IhaI every cenI budgeIed Ior Ihe
NKRA was spenI, brahIm says. "Dur
budgeI jumped Irom RM2 bIllIon Io RM8
bIllIon In 2U1U, and wIIh Ihe same num!
ber oI sIah - Ihe same sIrengIh - you've
goI Io be creaIIve.
The IIghI delIvery deadlInes expecIed
oI Ihe R NKRA meanI IhaI Ihe delIv!
ery Ieam had Io InsIIIuIe novel ways
oI workIng around cerIaIn Issues. For
example, In Ihe case oI raw maIerIal
shorIIalls, Ihe MInIsIry soughI Iempo!
rary approval Io allow conIracIors Io
source waIer pIpIng Irom non-regIsIered
supplIers.
AnoIher example Is relaIed Io Ihe con!
sIrucIIon oI new housIng Ior rural rakyaI.
To mIIIgaIe Ihe hIgh cosI oI consIrucI!
Ing homes Ior elIgIble rural rakyaI, Ihe
delIvery Ieam engaged Ihe help oI Ihe
mIlIIary under a lue Dcean SIraIegy
Io supporI Ihe buIldIng ehorIs. brahIm
says Ihe novel approach saved Ihe MIn!
IsIry approxImaIely 3U% per home.
Rural developmenI In MalaysIa Is IraughI
wIIh numerous challenges, buI perhaps
one oI Ihe bIggesI challenges Iaced by
Ihe NKRA Ieam has been ensurIng IhaI
all Ihe varIous sIakeholders pull as one
Io ensure IhaI adequaIe quanIIIy and
qualIIy oI InIrasIrucIure Is delIvered.
"WhaI you need Is co-operaIIon and col!
laboraIIon beIween Ihe dIherenI agen!
cIes, brahIm says. "There musI be an
undersIandIng. Dnce we Iace a problem,
we have Io go Io Ihe rIghI agency.
"For example, we need co-operaIIon
Irom local CovernmenIs and councIls
Io develop InIrasIrucIure on IheIr land,
and we have experIenced some delays
In IhIs area. However, over Ihe years, we
have esIablIshed Ihe proper relaIIonshIp
and execuIIon should be a loI smooIher
now.
brahIm, who has been In governmenI
servIce sInce 1578, says IhaI Ihe CTP
programme Is Iruly InnovaIIve and
changIng Ihe IundamenIal way Covern!
menI operaIes.
"The CovernmenI needs Io adopI IhIs
procedure In Ihe Iorward and we should
noI go back Io Ihe old ways, he says.
"We are more serIous and Iocused, and
perIormance orIenIed-IhIs Is Irue prog!
ress.
MeanwhIle, he says he Is lookIng Ior!
ward Io CTP 2.U, whIch wIll see greaIer
emphasIs placed on rural developmenI.
WIIh basIc InIrasIrucIure esIablIshed
over Ihe lasI Ihree years, Ihe R NKRA
wIll buIld on IhIs achIevemenI by en!
hancIng Ihe lIves oI Ihe rural rakyaI.
VIEWS FROM THE DMO: CHANGING THE WAY
GOVERNMENT DELIVERS TO RURAL RAKYAT
INCREASING ACCESS TO
PAVED OR GRAVEL ROADS
The benchmark LesL or Lhs
nLaLve s Lhe number o
Malaysans lvng wLhn ve
klomeLres o paved, gravel or
laLerLe roads. The goal here s Lo
ncrease connecLvLy beLween rural
vllages Lo creaLe greaLer access
Lo markeLs and also Lo ease Lhe
burdens o rural rakyaL who may
oLherwse have Lo Lraverse unsae
roads Lo reach Lher desLnaLons.
Whle Lhe NKkh Leam has
delvered a sgncanL lengLh o
roads n Lhe rsL Lhree years o Lhe
GTP - ,/.6km n LoLal - L has
noL yeL reached Ls ulLmaLe goal
o ensurng LhaL % o all EasL
Malaysans have smlar access. hL
presenL, 88.7% o Sabah's rural
populaLon and 82.7% o
Sarawak's enjoy Lhs aclLy.
Government Transformation ProgrammeAnnual Report 2012 Chapter Eight Government Transformation ProgrammeAnnual Report 2012 Chapter Eight 154 155
!"#$#%&'() +('(,%$(
-(.(/
-()(0(1
23245
2,214,000
1,107,000
BENEFICIARIES FROM GTP 1.0 AND GTP 2.0
677,000
2,050,000
758,000
615,000
CTP 1.0
{2010-2012)
2.0
{2013-2015)
267('
8eneciuries
2,891,000
1,906,000
1,722,000
6,549,000
1,178,000
4,499,000
n conLrasL Lo GTP 1.O, under GTP 2.O Lhe NKkh wll expand Ls reach Lo ensure
a susLanable uLure or Malaysa's rural communLy. n dong so, Lhe am s Lo
creaLe vbranL rural economes LhaL wll provde aLLracLve ncomes Lhereby
reversng Lhe urban daspora as well as rase Lhe overall gross naLonal
ncome o Lhe counLry n lne wLh Lhe developmenL goals o vson 2O2O.
The MnsLry o kural and kegonal DevelopmenL wll champon Lhe
21Cv programme, and held Ls naugural kural usness Challenge n 2O12 -
a compeLLon encouragng parLcpanLs beLween Lhe ages o 18-/O Lo come
up wLh a busness plan or rural ndusLres. The wnners o Lhe compeLLon
were announced on hug 1, 2O12.
Meanwhle, Lhe NKkh wll sLep up delvery o nrasLrucLure Lo enhance
coverage o remoLe nLeror areas n boLh Pennsular and EasL Malaysa.
hnoLher Lwo mllon rural rakyaL are expecLed Lo beneL rom Lhese
developmenLs upon Lher compleLon n 2O1.
GTP 2.0: SUSTAINABLE RURAL DEVELOPMENT
!"#$% '$()* +,-#$(.#"*."#/ 0!'+1
23*)$% 45/,).)/( 02*633%(7 8$(./ 9$,$:/5/,.7 ;/$%.6*$#/7 /.*<1
=>(. ?/,."#@ A)%%$:/ 0=>?A1
Road
95%-99% of population have
access to roads
Water
95%-99% of population have
access to clean or treated water
Electricity
95%-99% of population have
access to electricity
Maintenance
Efective maintenance for all GTP
roads, electricity and water projects
Agriculture
Develop large scale modern farms
Tourism
Enhance or upgrade Eco or
Agro Tourism villages
Plantations
Enhance production of oil palm,
rubber or sago plantations
Cottage Industry
Enhance traditional foods and
handicrafts production in village
LDDkINC
FDWAD TD
CTP 2.0
The RBI NKRA is undergoing a substantial evolution
heading into GTP 2.0. The focus of the NKRA will no
longer be on rural basic infrastructure alone, but will
instead take on the more holistic development task of
developing rural areas. As such, the RBI NKRA will be
renamed the Rural Development NKRA.
8.2
hlLhough Lhe NKkh wll reLan nrasLrucLure developmenL as a worksLream
n Ls overall sLraLegy, a manLenance componenL has been nLroduced
wLhn Lhs worksLream Lo ensure LhaL nrasLrucLure does noL all nLo
dsrepar. Meanwhle, a second worksLream ocused on rural economc
developmenL - Lhe 21sL CenLury vllage Programme - wll also be
nLroduced n GTP 2.O as a key anchor.
|n Tcwcs whcrc | cm ]rom, morc
roccs hcvc bccn bui|t which
hc|pcc to opcn thc crcc ]or ]urthcr
ccvc|opmcnt. Thcrc hcs bccn
construction o] houscs ]or thc poor
cs wc||. |t is rcc||y hc|p]u| to thcsc
pcop|c, cspccic||y sincc most o] thcm
ccnt cvcn crccm o] ownin c housc.
AmiruJin Rsuke, 3
L#28?#0(2.+#1
Government Transformation ProgrammeAnnual Report 2012 Chapter Eight Government Transformation ProgrammeAnnual Report 2012 Chapter Eight 156 157
kEY LE55DN5
The first three years of the GTP have been instructive
for the RBI NKRA. While its goals are singular and
tangible, unexpected issues such as delays in land
acquisition, shortage of materials and delays due to
contractor performance have been instructive.
8.3
hs a resulL, Lhe k NKkh s commLLed Lo
ensure LhaL such operaLonal ssues do noL recur.
For nsLance, wLh respecL Lo land acqusLon
ssues, Lhe NKkh s commLLed Lo more closely
engagng key sLakeholders such as sLaLe
agences and land owners Lo ensure speedy
resoluLons. The NKkh wll also seek asssLance
rom local leaders and polLcans n execuLng
acqusLon plans.
The k NKkh s also consderng seekng
specal approvals rom Lhe MnsLry o Fnance
Lo source maLerals rom non-panel supplers
Lo ensure LhaL L does noL all shorL o buldng
supples agan. The NKkh wll also conducL
beLLer monLorng and Lrackng o conLracLors'
perormance Lo ensure developmenLs are
delvered on Lme and n good sLandng.
The lessons rom GTP 1.O wll ensure LhaL Lhe
delvery o nrasLrucLure n GTP 2.O wll
go ahead as smooLhly as possble.
RURAL BASIC INFRASTRUCTURE IN GTP 2.0 WILL FOCUS MORE ON REMOTE AREAS
WHICH IMPACTS A SMALLER NUMBER OF RAKYAT AS COMPARED TO GTP 1.0
!"#$ &'( )*"+,-$# .*, ).*$/.001 .--,##/20, #/$,#
GTP 1.0 (2010-2012)
GTP 2.0 (2013-2015)
Impuct / 8enet
4.5 MILLIDN
&34536
CTP 2.0 wi|| jocus wi|| jocus more on
/7$,*/"* .78 *,9"$, .*,.#
Impuct / 8enet
4.5 + 2 MILLIDN
&34536
Kelantan
Gua Musang
Jerantut Miri
Bintulu
Mekah
Betong Kapit
Belaga
Ranau
Keningau
Baram
K. Terengganu
Kelantan
Miri
Bintulu
Mekah
Betong
K. Terengganu
Government Transformation ProgrammeAnnual Report 2012 Chapter Eight Government Transformation ProgrammeAnnual Report 2012 Chapter Eight 158 159
Imprcving
Urban PubIic
Transpcrt
MDILI5INC ALL
MALAY5IAN5
Despite our best eorts, we JiJ not meet
the 25% pub|ic trunsport moJu| shure
1
jor
2012 purt|y Jue to the |urge prejerence jor
unJ rupiJ growth oj privute vehic|e use.
N6&' &'6* 6/ 06/1, ->A X=O 5./&)6/* ) /;0:#$
.8 6/6&6)&6"#* &')& 7622 :#&&#$ 6/&#4$)&# #B6*&6/4
8)5626&6#* 6/52;16/4 &'# TH>, 9./.$)62 )/1 &'#
;(?)/1?5.06/4 9H>=
`#*(6&# 5;$$#/& 5./4#*&6./ 6/ &'# 4$#)&#$
G;)2) T;0(;$ )$#), )/1 #B(#5&)&6./* .8 )/
6/5$#)*#1 (.(;2)&6./ .8 <O 06226./ (#.(2# 6/
#64'& +#)$* &60#, &'# ;*# .8 ($6")&# "#'652#*
5./&6/;#* &. 6/5$#)*#=
N# /##1 &. 7.$3 52.*#2+ 76&' )22 *&)3#'.21#$*
)/1 5$#)&# )7)$#/#** )0./4 &'# $)3+)& &.
4#& 4$#)&#$ (;:265 ()$&656()&6./= E& 7622 /.& :#
#)*+, #*(#56)22+ 46"#/ '.7 ')$1 7# 3/.7 6& 6*
&. 5./"6/5# &'# (;:265 &. 0)3# &'# *76&5' 8$.0
($6")&# &. (;:265 &$)/*(.$&, :;& 7# )$# '.(#8;2
&')& 7# 7622 *;55##1=
H)6*6/4 &'# 0.1)2 *')$# .8 YA> &. X_f 8$.0
<Xf $#0)6/* ) &)22 .$1#$, :;& &'# (;:265 5)/
#B(#5& ) :;621?;( .8 0.0#/&;0 ./ &'# 0)/+
6/6&6)&6"#* 7# ')"# )2$#)1+ (;& 6/ (2)5# &. )5'6#"#
&'6* 4.)2=
1
-
Pub|ic trcnsport mocc| shcrc rc]crs to thc pcrccntcc o] commutcrs thct
usc pub|ic trcnsport to trcvc| within thc city, cs wc|| cs in cnc out o] thc city,
ccinst thc pcrccntcc o] commutcrs thct usc privctc vchic|cs.
E/ &#$0* .8 &'# G>9 G.0;&#$ *#$"65#, &'# 8.;$
*6B?5)$ &$)6/ *#&* *&)$&#1 .(#$)&6./* 6/ 9)$5'
XO<X )/1 #)*#1 &'# 0.$/6/4 $;*' :+ 6/5$#)*6/4
$61#$*'6( :+ )/ )116&6./)2 <O,OOO (#$*./* 1)62+=
>'#*# )55.0(26*'0#/&* )$# #*(#56)22+ 0#)/6/48;2
*6/5# $)62 ;*)4# ($#*#/&2+ 5./&$6:;&#* ):.;& ]Of
.8 &'# 1)62+ (;:265 &$)/*(.$& $61#$*'6(=
->A <=O )2*. *)7 &'# ;(4$)16/4 .8 <,<<a :;*
*&.(* 7'62# &'# 6/*&)22)&6./ .8 XeX /#7 :;* *&.(*
6/ XO<X 6* 5;$$#/&2+ ;/1#$7)+ 76&'6/ -$#)&#$ GT=
9#)/7'62#, &'# b_ +#)$?.21 65./65 2)/10)$3 .8
A;1;$)+) >#$06/)2, /.7 $#/)0#1 A;1; L#/&$)2,
')* :##/ 0)**6"#2+ $#8;$:6*'#1 )/1 &$)/*8.$0#1
6/&. )/ 6/&#$?;$:)/ ;*# :;* &#$06/)2=
I()$& 8$.0 &'# $#8;$:6*'0#/&*, ]eO H)(61GT
:;*#* 7#$# )2*. 6/&$.1;5#1 6/ XO<X &. 6/5$#)*#
thc ]rcqucncy o] buscs n thc Klcng Vcllcy,
rcsultng n .0 mllon morc pcsscngcr trcgc
5.0()$#1 &. &'# ($#5#16/4 +#)$= N# ')"# )2*.
)53/.72#14#1 &')& &'# :#*& &$)/*(.$& *+*&#0* 6/
&'# 7.$21 )$# &'.*# 7'65' )$# &'# 0.*& 6/&#4$)&#1=
Dcsptc our bcst cgorts, wc dd not mcct thc
X_f (;:265 &$)/*(.$& 0.1)2 *')$#
1
8.$ XO<X,
()$&2+ 1;# &. &'# 2)$4# ($#8#$#/5# 8.$ )/1 $)(61
4$.7&' .8 ($6")&# "#'652# ;*#= W.7#"#$, &'# &)$4#&
$#0)6/* )/ )*(6$)&6./ 8.$ &'# E0($."6/4 Y$:)/
A;:265 >$)/*(.$& FGHI )* 6& 6* *&622 "#$+ $#2#")/&
&.7)$1* $#)26*6/4 .;$ 0)6/ 4.)2 .8 $#1;56/4
trcgc congcston n KL.
N# :#26#"# &')& 7# ')1 ) 4..1 *&)$& )/1 )$#
./ &'# $64'& &$)53= Q.$ ./#, ->A <=O )11$#**#1
&'# ($.:2#0 .8 5./4#*&6./ :+ 6/&$.1;56/4 b_
8.;$?5)$ &$)6/ *#&* 8.$ &'# G#2)/) g)+) TH> 26/# 6/
XO<<, 6/5$#)*6/4 &'# 1)62+ ()**#/4#$ 5)()56&+ :+
]=bf &. XXa,aOX ()**#/4#$* 8$.0 X<e,O^] 6/ &'#
($#"6.;* +#)$= I* ) $#*;2&, &'#$# 7)* )/ 6/5$#)*#
.8 <O=] 06226./ 5.00;&#$* 6/ XO<X, .$ <^f,
5.0()$#1 76&' XO<O=
DATO SERI KONG CHO HA
Minister of Transport

MINISTERS FOREWORD
The yeur 2012 hus been u
bunner yeur jor the UPT NkRA
with the pub|ic trunsport
injrustructure put in p|uce
two yeurs ugo yie|Jing
visib|e resu|ts. The extensive
injrustructure we huve |uiJ
Jown hus increuseJ pub|ic
trunsport riJership to 33,598
%+&0'/0 )(&1/3 %+#2 ,'(&0 1/
2012 jrom the buse|ine number
oj 226,18 in 2010.
Government Transformation ProgrammeAnnual Report 2012 Chapter Nine Government Transformation ProgrammeAnnual Report 2012 Chapter Nine 162 163
The NKkh's NaLonal Perormance ndcaLor
NKP) s Lo ncrease Lhe raLo Lo 2% o
commuLers usng publc LransporL Lo enLer Kuala
Lumpur rom jusL 16./2% n 2O11. OLherwse
known as Lhe modal share o publc LransporL,
Lhe UPT NKkh has ocused Ls nLaLves Lo
ncrease Lhe capacLy, relablLy, connecLvLy
and convenence o publc LransporL.
The NKkh has mplemenLed a number
o nLaLves over Lhe lasL Lhree years ncludng
reurbshng sLaLons, ncreasng Lran cars and
creaLng express bus rouLes Lo sLarL Lhe process
o easng Lrac ow. The ocus n GTP 1.O
was Lo Lransorm publc LransporL nLo a more
aLLracLve and vable opLon or commuLers,
Lhereby creaLng a "pull acLor" Lo convnce
Lhem Lo make Lhe swLch. Owng Lo Lhe work
o Lhe NKkh, publc LransporL modal share
had rsen Lo 2O% n 2O12.
The jocus in CTP 1.0 wus to
trunsjorm pub|ic trunsport into u
more uttructive unJ viub|e option
jor commuters, thereby creuting
u "pu|| juctor" to convince them
to muke the switch.
2
-
Trcns]ormin |uc|c Lumpur into
onc o] thc wor|cs most |ivccb|c
citics is c |cy initictivc unccr
thc conomic Trcns]ormction
Prorcmmc.
Trac congesLon leads Lo a hosL o oLher
problems. losL producLvLy, polluLon, uel
wasLage-all o whch Lake away Lhe overall
lveablLy o Lhe Kuala Lumpur cLy cenLre.
2

Moreover, busness and commercal nLeresLs
are also dependenL on a relable and ecenL
LransporL neLwork, parLcularly n cenLres o
commerce such as Lhe cenLral busness dsLrcL
wLhn Kuala Lumpur.
Whle Kuala Lumpur s already home Lo a
number o publc LransporL neLworks LhaL make
use o boLh ral and road, Lhe lack o a ocused
approach n prevous years has creaLed a
dsjonLed sysLem LhaL does noL nLegraLe nLo a
comprehensve whole. The mprovng Urban Publc
TransporL NKkh UPT NKkh) was seL up Lo address
Lhs ssue by sLreamlnng exsLng publc LransporL
opLons wLh Lhe addLon o new ones such as Lhe
exLensons o LghL kal TransL LkT), KTM KomuLer
lnes and Mass kapd TransL MkT) sysLem.
Imprcving
Urban PubIic
Transpcrt
NkA

OVERVIEW
CHAPTER
)
Trafic congestion, particularly in the city centre of Kuala Lumpur,
is a growing concern with roads in the area already reaching full
capacity. The population of Kuala Lumpur is poised to grow an
additional four million persons by 2020, which will put additional
stress on the road network leading to greater congestion. Kuala
Lumpur needs to put in place a more eficient public transport
system to relieve pressure on its roads and to provide commuters
an alternative way to get in and out of the city.
Government Transformation ProgrammeAnnual Report 2012 Chapter Nine Government Transformation ProgrammeAnnual Report 2012 Chapter Nine 164 165
FOCUS HORIZON
nJ 2009 to 2010
2011 to 2012
2013 unJ 8eyonJ
De-bott|eneck cupucity oj u system u|reuJy its |imits 1
- kolana Jaya l! hoad way rou
8 to 2 ulns
- lurovo oxlstlnq bus sorvlcos on hlqh
douand and conqostod routos
- uus dodlcatod lqht o ways.
uus Lxrossway !ranslt, uus ald
!ranslt and bus lanos
- k!l kouutor caaclty oxanslon to
lurovo hoadway rou 4 ulnutos to J
ulnutos
- kl lonorall caaclty oxanslon
- l! Lxtonslons. kolana Jaya and
Auanq llnos
Tuke heuvy vehic|es out oj Centru| 8usiness
Districts {C8Ds)
3
- Lnorco oxlstlnq laws on hoavy vohlclo
rostrlctlons and bus lanos
- !ransort torulnals. l!! uandar !aslk
8olatan, lntoruodal torulnals and clty
hubs or bus-rall llnkaqos
- Accolorato oruatlon and ooratlons o
8AD to drlvo lndustry rostructurlnq
Regu|utory Restructuring 4
Munuge JemunJ
through "push'
5
- Achlovo sto lncroaso ln caaclty
- lurovo ubllc transort connoctlvlty
ln Ckl/kv
k|ung Vu||ey MRT
Deve|opment
6
5timu|ute JemunJ to "pu||" peop|e to pub|ic trunsport 2
- 8orvlco standards onorcouont
- 8tatlon lntoqratlon (o.q., kl 8ontral -
lonorall odostrlan llnk) and
ark-and-rldo
- loodor bus covoraqo o unsorvod
(whlto) aroas
- Nuubor, uallty, and covoraqo o
bus stos
- lntoqrato 8uart !lckotlnq across all
oorators
GTP 1. 0 ACHIEVEMENTS
The UPT NKkh spenL Lhe rsL
Lhree years o Lhe GTP developng
nrasLrucLure and Lhe capacLy o
Lhe publc LransporL neLwork. The
UPT NKkh beleves LhaL L rsL has
Lo mprove Lhe nrasLrucLure and
Lravel experence o Lhe publc
LransporL neLwork L s Lo convnce
exsLng prvaLe vehcle users Lo
make Lhe swLch. n Kuala Lumpur,
Lhs means nLroducng changes Lo
Lhe Lwo cenLral modes o publc
LransporL. road and ral.
The UPT NKkh's nLaLves
Look a holsLc approach and
addressed ssues LhroughouL Lhe
publc LransporL supply neLwork.
For example, one o Lhe UPT NKkh's
key nLaLves was Lo ncrease Lhe
capacLy or exsLng ral lnes Lo
reduce waL Lmes or passengers
durng peak hours. Ths wll noL
only help sLreamlne Lrac ow,
buL makes ral Lravel a more vable
opLon.
The UPT NKkh also adopLed
nLaLves Lo sLreamlne Lhe ow
o Lrac, and made regulaLory
reorms Lo ensure LhaL Lhe LransporL
neLworks operaLe more ecenLly.
h summary o Lhe UPT NKkh's
acLvLes n GTP 1.O are deLaled
on Lhe nexL page.
The soluIIon Io Ihe bIggesI challenge IacIng Ihe publIc IransporI Issue,
says AzmI Abdul AzIz Ihe ChIeI DevelopmenI Dmcer oI Ihe Land PublIc
TransporI CommIssIon (SPAD}, Is sImple: provIde good and emcIenI
alIernaIIves Io car or moIorcycle use and commuIers wIll make Ihe
decIsIon Io swIIch. uIld II, and Ihey wIll come, says AzmI, who Is also
ahecIIonaIely known as 'CIkgu' or Ieacher by Ihe NKRA Ieam.
"n Ierms oI changIng mInd seIs, II's noI goIng Io be IhaI much oI a
challenge because II we can provIde alIernaIIve soluIIons Ior Ihem Io
Iravel, Ihey wIll use II, he says. "The challenge Is In provIdIng Ihose
alIernaIIve opIIons.
Some oI Ihe soluIIons ohered by Ihe UPT NKRA are sImple, such as Ihe
InIroducIIon oI sIx-car IraIns Io be used by Ihe KTM KomuIer, AzmI says.
uI Ihe lack oI co-ordInaIIon In Ihe pasI has meanI IhaI Ihese quIck-wIn
Ideas jusI weren'I ImplemenIed prIor Io SPAD comIng InIo exIsIence.
"Dur role Is Io look creaIIvely aI how IhIngs can be done-how we can
ImplemenI quIck-wIn soluIIons, AzmI says. "n addIIIon Io Ihe sIx-car
seIs, we are lookIng aI Irack ImprovemenIs and ways Io Improve servIce
levels oI Ihe KomuIer servIce.
Examples oI such ImprovemenIs Include Ihe bus rapId IransII InIIIaIIve,
whIch Is expecIed Io commence consIrucIIon In 2U13, as well as InIor!
maIIon boards IhaI Irack bus locaIIons Ihus gIvIng commuIers a rough
Idea oI when IheIr bus Is expecIed Io arrIve. NoneIheless, AzmI says,
Ihere needs Io be greaIer sIakeholder engagemenI In CTP 2.U be Ihey
Ihe rakyaI, sIaIe CovernmenIs or oIher agencIes. PresenIly, SPAD Is Ihe
CovernmenI agency responsIble Ior publIc IransporI Issues In PenInsular
MalaysIa, buI II needs Io secure Ihe co-operaIIon oI sIaIe CovernmenIs,
whIch have jurIsdIcIIon over land use.
SPAD was Iormed as parI oI Ihe CTP Io Iackle Ihe Issues plaguIng Ihe
publIc IransporI neIwork such as InemcIenI rouIIng, InsumcIenI capac!
IIy and Ihe lack oI InIegraIIon beIween Ihe varIous modes oI publIc
IransporI. The speed wIIh whIch Ihe commIssIon was puI IogeIher-sIx
monIhs aIIer Ihe draIIIng oI IIs governIng AcI-Is an achIevemenI In IIs
own rIghI, AzmI says.
VIEWS FROM THE DMO:
BUILD IT AND THEY WILL COME
The UPT NkRA's initiutives took
u ho|istic upprouch unJ uJJresseJ
issues throughout the pub|ic
trunsport supp|y network.
Government Transformation ProgrammeAnnual Report 2012 Chapter Nine Government Transformation ProgrammeAnnual Report 2012 Chapter Nine 166 167
37 ouI oI 38 sIx-car IraIn seIs ordered Ior Ihe KTM KomuIer have been puI InIo servIce reducIng waIIIng IIme
durIng AM peak perIods Irom /5 mInuIes Io 15 mInuIes. The new sIx-car seIs more Ihan double Ihe capacIIy
oI exIsIIng raIl cars Io 1,1UU passengers Irom /5U passengers each. KTM KomuIer rIders make up 35% oI all
raIl commuIers, and rely heavIly on Ihe IraIn Ior IheIr daIly commuIe InIo Ihe cIIy.
The Co KL Is a publIc bus servIce oherIng Iree rIdes Ior commuIers wIIhIn Ihe Kuala Lumpur CIIy CenIre.
WhIle Ihe InIIIaIIve was InIIIally earmarked Io be ImplemenIed In CTP 2.U, Ihe UPT NKRA InIroduced Iwo
lInes (Creen and Purple lInes} on AugusI 31, 2U12 ahead oI schedule. FIIIeen CoKL buses servIcIng boIh
Creen and Purple lInes reporI a daIly rIdershIp oI abouI 1/,UUU passengers. ndIrecIly IourIsIs Iend Io spend
more wIIh Iree mobIlIIy wIIhIn Ihe shoppIng dIsIrIcI.
The launch oI Ihe Pasar SenI CIIy us Hub In AugusI 2U12 greaIly enhanced InIegraIIon beIween Ihe bus
and raIl servIces In one oI Ihe busIesI areas wIIhIn Ihe Kuala Lumpur cIIy cenIre. The RM5.5 mIllIon IacIlIIy Is
Ihe rsI oI several planned Ior ve maIn corrIdors coverIng Ihe heavIesI Iramc areas. AI Ihe same IIme, Ihe
Pasar SenI CIIy us Hub Is also servIced by Ihe CoKL CIIy us, a Iree shuIIle servIce InIroduced lasI year as
parI oI Ihe NKRA's ehorI Io provIde seamless connecIIvIIy wIIhIn Ihe cIIy.
The Combak Park B RIde IacIlIIy was compleIed on DcI 3U, 2U12. The IacIlIIy Is a parkIng bay Ior 1,2UU cars
IhaI allows commuIers Io use raIl Io Iravel InIo and ouI oI Ihe cIIy. More Park B RIdes have been slaIed Ior
developmenI along oIher raIl lInes IncludIng Ihe LRT sIaIIon aI Kelana Iaya and Ihe KTM sIaIIons aI Klang and
Rawang.
us commuIers now have a beIIer Idea oI Ihe waIIIng IIme beIore IheIr bus arrIves Ihanks Io Ihe InIroducIIon
oI Ihe Passenger nIormaIIon SysIem (PS}, whIch Iracks Ihe locaIIon oI buses Ihrough Ihe use oI Ihe Clobal
PosIIIonIng SysIem (CPS}. n Ihe rsI phase oI ImplemenIaIIon 55 bus sIops In Kuala Lumpur were ouIIIed
wIIh InIo boards IhaI provIde accuraIe Io-Ihe-mInuIe InIormaIIon abouI Ihe waII-IIme beIore buses arrIve.
OUTCOME 1
Putting into service six-cur sets jor the kTM komuter truin service
OUTCOME 2
IntroJuction oj Co kL
OUTCOME 3
Luunch oj Pusur 5eni Cit4 9(0 :(.
OUTCOME 4
Construction oj Combuk Purk B RiJe
OUTCOME 5
Imp|ementution oj 8us Injormu*1'/ 040*+$
Over Lhe course o GTP 1.O, Lhe UPT NKkh
boosLed ral KTM KomuLer capacLy by 1//%
Lo 1,1OO rders per Lran Lrp rom /O durng
peak hours. The Leam mplemenLed a number o
quck-wn nLaLves ncludng addng bgger ral
cars and expandng capacLy on busy rouLes. kal
presenLly accounLs or abouL /O% o all publc
commuLes nLo Lhe cLy, buL was prevously
deemed unrelable.
The UPT NKkh has addressed some o Lhese
ssues, buL Lhe majorLy o Lhe work Lo mprove
Lhe ral experence wll be mplemenLed n GTP
2.O. KTM Lrack rehablLaLon, LkT lne exLenson
and Lhe creaLon o new ral rouLes also all
under Lhe purvew o GTP 2.O as Lhese nLaLves
have a longer gesLaLon perod Lhan Lhe g Wn
nLaLves nLroduced n GTP 1.O.
The UPT NKkh also reurbshed a number
o bus sLaLons and Lermnals Lo creaLe beLLer
servce aclLes or Lhe rakyaL. One noLable
upgrade was Lhe landmark Pudu SenLral sLaLon,
whch was Lransormed nLo an nLer-urban use
bus Lermnal. h new Lermnal, Lhe nLegraLed
TransporL Termnal andar Task SelaLan TT
TS) was also consLrucLed n GTP 1.O and has
commenced operaLons.
Meanwhle, Lhe UPT NKkh made a number
o smaller mprovemenLs Lo road aclLes such
as bus sLop mprovemenLs and Lo Lhe buses
Lhemselves, all geared Lowards mprovng Lhe
commuLer experence. us rdershp ncreased Lo
1O,OOO persons durng Lhe peak mornng hours
over Lhe rsL Lhree years o Lhe GTP. h LoLal o
1,116 bus sLops n GreaLer KL were reurbshed
beLween 2OO unLl 2O11, whlsL a LoLal o 272
new bus sLops were consLrucLed n 8 Local
huLhorLes n 2O12.
2012 OVERVIEW
The UPT NKkh conLnued Lo mplemenL several key nLaLves
n 2O12, whch regsLered rdershp growLh LhaL ouLpaced each
o Lhe prevous Lwo years. or nsLance, modal share grew Lo
2O% n 2O12 rom 16./% n 2O11 and 17% n 2O1O. Though
Lhe nLaLves helped brng up Lhe numbers n 2O12, Lhe ull
mpacL o Lhe nLaLves wll noL be elL unLl subsequenL years
when Lhere s greaLer Lake-up by Lhe rakyaL LogeLher wLh
greaLer servce nLegraLon.
PUBLIC TRANSPORT MODAL SHARE
14%
15%
16%
17%
18%
19%
20%
20%
16.4%
17%
2010 2011 2012
One o Lhe key aspraLons o Lhe UPT NKkh s Lo respond Lo
Malaysan commuLers, who have been demandng ecenL
publc LransporL. The UPT NKkh has delvered Lhe ollowng
ouLcomes n 2O12, and expecLs Lo delver more n GTP 2.O.
Government Transformation ProgrammeAnnual Report 2012 Chapter Nine Government Transformation ProgrammeAnnual Report 2012 Chapter Nine 168 169
* Achievement
is the average of
monthly return
from Jan Oct
UPT NKRA / NKPI
!"#
Turget 2012 $%&'()&
*+,-( /0-1% 1
"+2'(-)3+4 (35346
73)034 899: +; 2'<(3=
)1-4&2+1) 1+')%
3
!>* !+:')%1 2%-?
(+-, ;-=)+1
4
$-23,!@ @$> !A (34%
2%-? (+-, ;-=)+1
5
B'& 2%-? (+-, ;-=)+1 6
"-&&%46%1 &-)3&;-=)3+4 7
C%360)%, -5%1-6% 1-)3+
+; 2'<(3= D+'14%E )3:% )+
2135-)% D+'14%E )3:%
8
$+-, &-;%)E F,%-)0&
2%1 G9H999 5%03=(%&I
9
$3,%1&032 +;
2'<(3= )1-4&2+1)
F2%1 ,-E JK*K 2%-?I
2
25%
100%
80%
70%
55%
1.60 : 1
3.01
600,000
72%
53%
83%
87%
73%
1.43 : 1
2.8
334,598
72%
J=)'-(
J=03%5%:%4)
80%
56%
189%
96%
124%
133%
112%
108%
100%
L5%1-(( 111%
90% Above
Achievement of 90% and above
51 % to 89%
Achievement of 51% to 89%
20%
NATI ONAL KEY PERFORMANCE
INDI CATORS (NKPIs)
SLaLsLcs rom 2O12 showed a sgncanL rse
n Lhe number o commuLers opLng or publc
LransporL over Lhe use o prvaLe vehcles,
whch s a sgn o success o Lhe nLaLves
mplemenLed by Lhe UPT NKkh n Lhe rsL Lwo
years o Lhe GTP. uL despLe Lhese posLve
resulLs, Lhe UPT NKkh has noL acheved Ls LargeL
o aLLanng 2% publc LransporL modal share
or 2O12.
Publc LransporL rdershp ncreased by
8O,OOO passengers per day n 2O12 buL Lhe
gans n rdershp were oseL by Lhe asLer
growLh o prvaLe vehcle use. DaLa ndcaLes LhaL
publc rdershp grew Lo O,/68 Lrps n 2O12
rom 622,18 Lrps n Lhe prevous year. However,
Lhe number o prvaLe Lrps grew Lo /. mllon
rom . mllon over Lhe same perod.
Though Lhere has been an ncrease n
publc LransporL rdershp, Ls modal share has
noL grown much rom 17% n 2O1O.
The preerence o commuLers Lo own and
drve Lher own vehcles raLher Lhan make Lhe
swLch Lo publc LransporL has hampered Lhe
eorLs o Lhe UPT NKkh Leam Lo boosL publc
LransporL modal share. However, as Lhe KP
Lable on Lhe nexL page shows, Lhe UPT NKkh
managed Lo acheve all Ls capacLy goals as well
as ncrease consumer saLsacLon despLe
mssng Ls modal share LargeLs.
The am n GTP 2.O s Lo urLher enhance
"pull acLors" Lo encourage commuLers Lo
make Lhe swLch, whle "push acLors"-.e.,
dscouragng Lhe use o Lhe use o
prvaLe vehcles-are beng consdered or
mplemenLaLon as well.
The combnaLon o boLh push and pull s
expecLed Lo mprove publc LransporL modal
share over Lhe nexL Lhree years.
PUBLIC TRANSPORT RIDERSHIP
VS PRIVATE VEHICLES 2011 2012
0
1, 000, 000
2, 000, 000
3, 000, 000
4, 000, 000
5, 000, 000
6, 000, 000
2011 2012
Sources: URUSBUDI,Operators, JPJ
4%
Public Transport
Ridership
23%
Private Trips
Three factors contribute to the speedier growth of
private vehicle use:
Faster growth of private vehicle ownership about
10,000 cars every two weeks owing to affordable fuel
and vehicle costs.
Reluctance of private vehicle owners to switch to
public transport owing to a lack of awareness or poor
accessibility, connectivity and reliability.
The growth of rail, the only alternative to road transport
in Kuala Lumpur, has not kept pace with the growth of
roads as rail is not as profitable.

Government Transformation ProgrammeAnnual Report 2012 Chapter Nine Government Transformation ProgrammeAnnual Report 2012 Chapter Nine 170 171
RAI L
The ral neLwork nLo and ouL o Lhe
Kuala Lumpur CLy CenLre remans
Lhe mosL mporLanL publc LransporL
rouLe accounLng or /O% o LoLal
publc LransporL rdershp. L s also
Lhe only mode o publc LransporL
LhaL servces saLellLe cLes n
any sgncanL scale va Lhe KTM
KomuLer Lrans.
n 2O12, Lhe UPT NKkh
gradually njecLed 7 KTM KomuLer
sx-car Lran seLs begnnng
n March, whch sgncanLly
mproved Lhe capacLy o Lhe ral
lne. hs a resulL, waLng Lmes
durng hM peak hours reduced
rom / mnuLes Lo 1 mnuLes.
Smlar enhancemenLs were also
underLaken or LghL kal TransL
LkT) Kelana Iaya neLworks,
generaLed sgncanL ncreases n
passenger capacLy.
The expanson o Lhe LkT Lran
"-2*% #) 76)- 1"%)%(*63 2(/%".73
and esLmaLed Lo be compleLed
by Lhe end o Lhe 2nd quarLer o
2O1, exLendng servce Lo saLellLe
communLes LhaL are presenLly
under served.
In 2012, the UPT
NkRA gruJuu||y
injecteJ 37 kTM
komuter six-cur truin
sets beginning in Murch,
which signicunt|y
improveJ the cupucity
oj the rui| |ine.
INITIATIVE5
Although the UPT NKRA did not meet its modal
share target of 25% in 2012, the 11 initiatives
implemented in GTP 1.0 to improve the urban public
transport system achieved show significant results in
terms of adding capacity and improving accessibility
and connectivity. The initiatives were grouped under
four main categories of Bus, Rail, Integration and
Network.
9.1
BUS
The bus neLwork remans an
mporLanL mode o publc LransporL
or Lhe rakyaL, buL congesLed roads
as well as overlaps o rouLes have
resulLed n necences or Lhe
servce. The Kuala Lumpur bus
servce also aces capacLy ssues
n Lerms o equpmenL as well as a
lack o qualed drvers.
To recLy Lhe ssue, /7O new
kapdKL buses were nLroduced
n GTP 1.O, and our new us
Expressway TransL ET) rouLes
were proposed. The UPT NKkh also
Look sLeps Lo upgrade supporLng
aclLes such and creaLed
nLegraLed LransporL Lermnals such
as Lhe one n andar Task SelaLan.
The UPT NKkh upgraded a
LoLal o 1,116 bus sLops n GTP 1.O
and began work on an addLonal
272 new bus sLops wLhn GreaLer
KL n 2O12. L has also sLarLed
mplemenLng Lhe us Expressway
TransL ET) and an nLal Lwo
Go KL bus servces Green E
Purple lnes).
The UPT NkRA upgruJeJ u totu| oj 1,116
bus stops in CTP 1.0 unJ begun work on
un uJJitionu| 272 new bus stops within
Creuter kL in 2012.
Government Transformation ProgrammeAnnual Report 2012 Chapter Nine Government Transformation ProgrammeAnnual Report 2012 Chapter Nine 172 173
ENABLERS
n addLon Lo Lhe nLaLves above, Lhe UPT NKkh has also denLed a
number o 'Enablers' LhaL wll help Lo acheve Ls LargeL modal share. The
enablng projecLs are.
Fare review
Fares wll be revewed Lo ensure Lhey are commercally susLanable
and LhaL operaLors as well as rouLes wll noL be abandoned ound
Lo be unproLable.
Driver's Academy and Enhancement Prcgramme
h lack o qualed bus drvers conLnues Lo be a sgncanL ssue or
urban publc LransporL, and Lhe developmenL o a Lranng academy wll
help Lo solve Lhs ssue.
1cint Task Fcrce fcr enfcrcement
EnorcemenL o Lhe varous aceLs o UPT remans a key ssue as aL
leasL sx regulaLory agences overlook UPT. The creaLon o a jonL Lask
orce wll help sLreamlne Lhe enorcemenL process ensurng greaLer
ecences.
1 Serve as collaboration platform for
new UPT enforcement-related
initiatives.
2 Improve eficiency of UPT
enforcement processes
(e.g., IP processing, cross-agency
processes and etc.).
3 Serve as UPT enforcement
information sharing hub where it
can serve as intelligence for future
operations.
4 Support new bus and taxi
initiatives of the GTP 2.0 UPT lab.
(For example, enforcement of bus
lanes where JPJ and PDRM are
involved in enforcement of private
vehicles.)
STRUCTURE OF THE
JOINT TASK FORCE FOR ENFORCEMENT
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- loubors lncludo load llnlstor,
Participating Ministers and KSUs
45- 62(78
-./0 12*3&
92* :792*3&;
<&78
- Chalruan. load o 8AD Lnorcouont
- Dlroctor o Lnorcouont, JJ
- 8ocrotarlat Lnorcouont 8AD
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5*2A2/&B
0&+ 9>738(27/
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$882*7&+ G&7&*.'H/
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INTEGRATION
The UPT NKkh recognses LhaL Lhe change Lo
besL publc LransporL sysLems are nLegraLed,
meanng LhaL Lhere are cohesve and smple
Lransers beLween derenL modes o publc
LransporL. Ths means LhaL commuLers should
be able Lo Lranser rom Lran lnes Lo nLer- and
nLra-cLy buses seamlessly when underLakng
Lher journey.
GTP 1.O has made a number o changes Lo
aclLaLe beLLer nLegraLon, Lhe mosL noLable
beng Lhe nLroducLon o Lhe nLegraLed
TransporL Termnal n andar Task SelaLan, whch
nLegraLes souLh-bound nLra-cLy Lravel wLh
Lhe KTM KomuLer, LkT and EkL. The reurbshed
Puduraya us Termnal perorms Lhe same
uncLon buL caLers Lo norLh-bound Lrac.
There are also plans underway Lo beLLer
nLegraLe Lhe Lwo man LkT lnes-Lhe Kelana
Iaya and hmpang lnes-aL Lhree sLaLons. Hang
Tuah, Masjd Iamek and TLwangsa. The goal
s Lo creaLe common concourses aclLaLng
seamless Lransers beLween boLh lnes. PresenLly,
commuLers need Lo exL Lhe LurnsLles rom each
respecLve lne beore Lranserrng over Lo Lhe
oLher, whch urLher adds Lo commuLe Lmes.
The launch o Lhe Pasar Sen us Hub n
hugusL 2O12 also represenLed Lhe rsL o several
cLy bus hubs planned Lo mprove nLegraLon
beLween road and ral servce. Smlar aclLes
have been planned or ve oLher corrdors
wLhn Lhe cLy cenLre, and are expecLed Lo ease
Lrac congesLon and urLher encourage publc
LransporL usage.
SupporLng nrasLrucLure such as parkng
complexes near ral
sLaLons-also known
as Park E kdes-are
also beng developed
along sde some o
Lhe busesL locaLons,
such as n Sunga es
and Gombak.
NETWORK ENHANCEMENT
The goal o nLaLves under
Lhs worksLream s Lo urLher
enhance and Lweak Lhe neLwork
nrasLrucLure o all modes o publc
LransporL Lo make L more aLLracLve
Lo commuLers. For example, Lhe
nLroducLon o normaLon boards
provdng esLmaLed arrval Lmes
usng GPS sysLems or buses n
selecLve bus sLops make bus
Lravel a more relable orm o
publc LransporL.
hs Lhe UPT NKkh has manly
ocused on ncreasng capacLy
n GTP 1.O, Lhe rakyaL can expecL
Lo see more nnovaLons n Lhs
worksLream over Lhe nexL Lhree
years.
Government Transformation ProgrammeAnnual Report 2012 Chapter Nine Government Transformation ProgrammeAnnual Report 2012 Chapter Nine 174 175
The introJuction oj the ve workstreums
u||ows the UPT NkRA to tuke u more crystu||iseJ
upprouch in Jeu|ing with euch inJiviJuu| section
us they u|| huve been ussigneJ their own
specic key perjormunce inJicutors {kPIs).
usy LkT lnes wll also be expanded
and exLended Lo allow or greaLer
accessblLy, and wll complemenL
Lhe nLroducLon o Lhe Klang valley
Mass kapd TransL SysLem beng
developed under Lhe Economc
TransormaLon Programme.
The exLenson o Lhe Kelana
Iaya and hmpang LkT lnes, whch s
expecLed Lo be compleLed n 2O1,
wll see Lhe currenL daly peak
mornng capacLes o boLh lnes
ncreased by 1OO,OOO commuLers.
The KL Monoral capacLy wll also
be expanded n GTP 2.O under Lhe
Urban kal DevelopmenL Plan o Lhe
Land Publc TransporL MasLer Plan
draLed by SPhD.
The bus and Lax servces wll
receve smlar LreaLmenL as Lhe
UPT NKkh sLrves Lo mprove Lhe
regon's publc LransporL neLwork.
Ths s n lne wLh Lhe overall
GTP programme o developmenL,
whch has denLed GTP 2.O as Lhe
phase n whch Lhe nLal changes
nLroduced n GTP 1.O are nLensed
LhroughouL Lhe sysLem.
For nsLance, Lhere wll be Lhe
nLroducLon o nLer-Urban TransporL
Termnals UTT), cLy-bus servce
wLhn Lhe cenLral busness dsLrcL,
and reorgansng Lhe sLage bus and
eeder bus neLwork. These eorLs are
amed Lo ncrease UPT rdershp Lo
7O,OOO daly by 2O1.
The Lax worksLream s o parLcular
nLeresL aLer weaknesses n Lhe
admnsLraLon o Lhe sysLem came
Lo a head n 2O12. Tax drvers
publcly voced Lher dspleasure
wLh Lhe presenL sysLem LhaL leaves
some economcally dsadvanLaged.
The UPT NKkh s commLLed Lo
respondng Lo Lhese concerns and
mprovng Lhe workng sLandards
or Lhe Lax drver communLy.
The nLaLves under Lhs work
sLream nclude Lhe mplemenLaLon
o a CenLralsed Tax Servce SysLem
CTSS) Lo enhance Lhe enorcemenL
and monLorng capablLes o
ndusLry regulaLors and operaLors
o Lax eeLs. There wll also be
nLroduced o a new Lax busness
model LhaL wll help Lax drvers
wLh Lher vehcle manLenance
and nancng packages.
Meanwhle, Lhe UPT enablng
projecLs wll nclude a revew o
publc LransporL ares n Lhe
GreaLer Kuala LumpuriKlang valley,
Lhe seLLng up o a bus drver's
academy, Lhe esLablshmenL o a
jonL enorcemenL Lask orce Lo
monLor Lhe UPT sysLem, a waLchng
bre or publc LransporL nLaLves
elsewhere n Lhe counLry and Lhe
nLroducLon o car-ree zones.
More normaLon abouL Lhe
nLaLves o Lhs worksLream can be
ound n Lhe GTP koadmap 2.O.
Watching brief fcr egicnaI Cities and Ccrridcrs'
PubIic Transpcrt Initiatives
hs mosL o Lhe UPT NKkh's nLaLves are ocused on Kuala Lumpur
and Lhe GreaLer Klang valley, a mechansm Lo monLor UPT n oLher
areas ncludng Lhe economc corrdors s necessary. The resulLs o Lhs
bre wll be nLegraLed nLo Lhe Land TransporL DeparLmenL's regonal
masLerplan.
Creater kL usiness evitaIisaticn and Car-Free Zcne
The goal o Lhs enabler s Lo enhance Lhe aLLracLveness o GreaLer KL
by dscouragng Lhe use o prvaLe vehcles. The revLalsaLon o Lhe
cLy cenLre s also expecLed Lo help encourage Lhe publc Lo spend
more Lme ouL o Lher cars and n Lhe cLy.
LDDkINC
FDWAD TD
CTP 2.0
The UPT NKRA aims to continue to enhance and
deliver changes building on the successes and
achievements of GTP 1.0. The focus will again be
placed on the modes of public transport, but the
aim is to place greater focus on specific areas.
Accordingly, the aspirations of GTP 2.0 for UPT
NKRA are divided into five workstreams: 9.2
5
!"#$%& (%)#*+
,#*#-%)%*.
1
/01%1
2
2#3&
3
!#431
4
5*.%-"#.36*
The nLroducLon o Lhe ve worksLreams allows
Lhe UPT NKkh Lo Lake a more crysLallsed
approach n dealng wLh each ndvdual secLon
as Lhey all have been assgned Lher own specc
key perormance ndcaLors KPs).
For example, Lhe ral worksLream wll see
specc nLaLves mplemenLed Lo urLher boosL
Lhe relablLy and capacLy o Lhe ral neLwork
Lhrough exercses such as Lrack rehablLaLon
and Lhe upgradng o Lhe KTM's power neLwork.
These nLaLves wll be carred ouL n response
Lo complanLs o unrelablLy and regular
breakdowns n Lhe sysLem.
Government Transformation ProgrammeAnnual Report 2012 Chapter Nine Government Transformation ProgrammeAnnual Report 2012 Chapter Nine 176 177
kEY LE55DN5
As with any programme of change, the UPT NKRA
has identified a number of instructive lessons from
the execution of GTP 1.0 initiatives. There has been
some resistance to the call for change, and some
points of resistance were not anticipated by the
UPT NKRA team.
9.3
However, Lhe Leam has learnL valuable lessons
rom each seLback and wll add Lhese lessons
Lo Lher arsenal n Ls execuLon o Lhe GTP 2.O
nLaLves. For example, one crucal lmLaLon
o Lhe urban publc LransporL sysLem s Lhe
geography o Kuala Lumpur Lsel. hs Lhe cLy
cenLre has lmLed room or growLh, any Lrac
soluLon musL be mplemenLed wLhn sLpulaLed
boundares.
n anoLher example, Lhe nLegraLed TransL
Termnal announced or Gombak has been
delayed owng Lo land ssues. Ths was anoLher
unoreseen seLback, buL demonsLraLed Lhe need
Lo obLan supporL rom all levels
o GovernmenL and Lhe grassrooLs n sLraLeges.
Fnally, Lhere has been dculLy convncng
Lhe rakyaL aL large Lo make Lhe swLch Lo publc
LransporL. GreaLer educaLon and awareness-
rasng s necessary on Lhe parL o Lhe UPT NKkh
Lo geL Lhe rakyaL Lo gve publc LransporL anoLher
chance.
Creuter eJucution unJ
uwureness-ruising is
necessury on the purt oj the
UPT NkRA to get the rukyut
to give pub|ic trunsport
unother chunce.
WLh much o Lhe nrasLrucLure and capacLy
work mplemenLed n GTP 1.O, Lhe challenge or
Lhe UPT NKkh n GTP 2.O s Lo acLvely ncrease
publc LransporL's modal share, .e., Lhe raLo o
commuLers who use publc LransporL agansL
Lhose who use prvaLe vehcles Lo commuLe
Lo Lhe cLy cenLre. GTP 1.O eorLs have mosLly
been ocused on Lhe 'pull' acLors, .e., nLaLves
Lo make publc LransporL more aLLracLve Lo
commuLers. Whle Lhs has proved ruLul, L
has noL aLLracLed as many commuLers as Lhe
UPT NKkh would have lked. n Lhe GTP 2.O, Lhe
ocus o Lhe UPT NKkh s Lo conLnue Lhe work
on mprovng connecLvLy and relablLy whle
leveragng on Lhe capacLy enhancemenL LhaL
was carred ouL n GTP 1.O.
Government Transformation ProgrammeAnnual Report 2012 Chapter Nine Government Transformation ProgrammeAnnual Report 2012 Chapter Nine 178 179
Lhe MnsLers ace any challenges or obsLacles, concerLed
eorL champoned by Lhe PM nvesLgaLe ways Lo ensure
perormance sLaysiremans on Lrack. n drvng Lhe
developmenL o Lhe MKPs, a dedcaLed KP ocer was
apponLed or each mnsLer.
(M)KPI OFFICERS:
Support the
development of
the MKPIs by planning
their implementation
and harmonising
initiatives between
various ministries.
Track and report
progress of the MKPIs
to their respective
Ministers and aid in the
review process.
ACCDUNTAILITY
FI5T
10.1
In an efort to ensure
accountability, the
MKRAs and MKPIs are
personally reviewed
and assessed every six
months by the PM to
ensure performance is
on track.
MinisteriaI key
esuIt Areas
CHAPTER
!*
Each CabneL MnsLer was Lasked wLh
ormulaLng goals, oLherwse known as Lhe
MnsLeral Key kesulL hreas MKkhs), along
wLh accompanyng MnsLeral Key Perormance
ndcaLors MKPs). Ths drecLve was gven
by Lhe Prme MnsLer, and ams Lo nculcaLe
a culLure o quanLable accounLablLy aL Lhe
senormosL levels o governmenL.
These MKkhs comprse key uncLonal areas
wLhn Lhe scope o each mnsLry, and are closely
algned wLh Lhe overall GTP goal o mprovng
publc servce delvery n accordance wLh Lhe
1Malaysa People FrsL, Perormance Now agenda.
hL Lhe hearL o Lhe MKkhs s Lhe aspraLon
Lo Lransorm Lop-down governmenL bureaucracy
nLo a rakyaL-cenLrc and perormance-based
vehcle. The MKkhs also seek Lo address ssues
LhaL all ouLsde Lhe purvew o Lhe seven
NKkhs Lo ensure comprehensve and ecenL
mplemenLaLon o Lhe GTP.
At the heurt oj the MkRAs is the
uspirution to trunsjorm top-Jown
government bureuucrucy into u
rukyut-centric unJ perjormunce-
buseJ vehic|e.
Government Transformation ProgrammeAnnual Report 2012 Chapter Ten Government Transformation ProgrammeAnnual Report 2012 Chapter Ten 180 181
MkA
ACHIEVEMENT5
2012
10.3
608 KPIs (86.5%) of
703KPIs have achieved
their targets of 90% and
above, as compared to
552 KPIs (83.6%) in 2011.
THEY ARE
DEVELOPED BASED
ON THE FOLLOWING
COMPONENTS:
Key Result Areas
developed based on
a ministrys vision
and mission.
MKPIs, which are
outcome-oriented
and address the
rakyats needs.
KPI targets, which must
be bold, stretched and
deliver results fast.
Identification of
interdependencies
between ministries and
touch points. For ex-
ample, how each MKPI
positively impacts the
country and the rakyat.
DEVELDPMENT
DF MkPIs
10.2
The MKPIs are not
arbitrary targets, but
arrived at through a
structured approach.
Over Lhe lasL Lhree years, Lhe MKkh
programme has sLacked up success
upon success, and has seen urLher.
ne-Lunng o Lhe programme.
MnsLers have now been assgned
comprehensve Scorecards whch
conssL o KPs rom MKkh, NKkh
and NaLonal Key Economc hreas
NKEh), whch were derved rom
Lhe GovernmenL TransormaLon
Programme and Economc
TransormaLon Programme.
A STRUCTURED APPROACH WAS USED
TO DEVELOP THE MKPIs FOR MINISTERS
Establish
Ministers
KPIs
Ministry
Implementation
Plan
Performance
monitoring of KPIs
PM-Ministers
Performance
Reviews
Rewards,
consequences
and actions
4
2
5
1
3
!"#"$%&' )"$"*# +#, !"$$"*#
!-+$.&-
/-0"1-&'
OVERVIEW
83.6%
2011
!"#$
83.6%
3.9%
11.2%
1.2%
552 Green KPIs
3.9% 26 Red KPIs
11.2% 74 Yellow KPIs
1.2% 8 White KPIs
Above 90% Between 51% 89% Below 50% Not Available
%&'(' *(' * +,+*- ,. //0 !"#1 23 4055 62+&
86.5%
2012
!"#$
86.5%
3.9%
9.63.2
0.9%
608 Green KPIs
3.2% 22 Red KPIs
9.6% 67 Yellow KPIs
0.9% 6 White KPIs
%&'(' *(' * +,+*- ,. 708 !"#1 23 4054 62+&
Government Transformation ProgrammeAnnual Report 2012 Chapter Ten Government Transformation ProgrammeAnnual Report 2012 Chapter Ten 182 183
DELIVEINC DUTCDME5
YDUTH DEVELDPMENT

CHAMPION:
MINISTRY OF YOUTH AND SPORTS

The sLraLegc goal o Lhe KN s Lo groom a generaLon o
sklled youLh whom are mulL LalenLed Lhereby ncreasng Lhe
dversLy and avalablLy o human resources n Lhe counLry.
There are presenLly 2O KN all around Malaysa wLh over
1O,OOO sLudenLs enrolled as o 2O12.
The KN s a decades-old nsLLuLon esLablshed by
Lhe MnsLry o YouLh and SporL, whch was orgnally seL up
Lo manage reLrenchmenLs. The KN oered sklls Lranng
programmes or youLh who ound Lhemselves unemployed.
n Lhe early 1Os, Lhe programme was expanded Lo ocus
on human resource developmenL parLcularly n buldng
Lechncal and vocaLonal sklls n lne wLh ndusLry needs.
n 2O12, Lhe Lracer sLudy showed LhaL 78% o KN graduaLes
ound employmenL aLer graduaLon. GraduaLes are also
Lracked posL-convocaLon Lo gaLher daLa and ascerLan
perormance Lo ensure LhaL Lhe KN programmes are
meeLng Lher basc objecLves.
FIVE
INITIATIVES

hs parL o Ls MKP, Lhe MnsLry o YouLh and
SporLs has commLLed Lsel Lo enhancng Lhe
markeLablLy o KN graduaLes. n dong so, L
has mplemenLed ve nLaLves.
- Improve and deliver industry-driven
training through:
More targeted developmental training
workshops
Intensifying analysis and research of
industry needs as well as identifying
industry needs which will subsequently be
incorporated into IKBN
training modules
- Increase
promotional activities
to better match IKBN
graduates with industry
- Implement
co-operative bridging
programmes with
institutions of higher
education to help place
IKBN graduates within those institutions
- Increase the standing of the IKBN by
participating in national competitions
such as Pertanding Kemahiran Malaysia,
EimaRace and My Skills competitions
- Enhance career opportunities through
various programmes such as Career
Week with industry, engaging with
entrepreneurial development agencies as
well as industry in general
Participants of the IKBN
programme are tested
twice a year to screen
for competencies
and a tracer study
is carried out
post-graduation
to monitor
student progress.
Employability of IKBN graduates (%) from 2008 to 2011

Graduating Class 2008 2009 2010 2011
Marketability 70% 73% 76% 78%
Source: Laporan Kaj i an Kebol ehpasaran Graduan IKBN 2009, 2010, 2011 and 2012
The achi evements of thi s MKPI feed di rectl y i nto the overal l goal of the countrys devel opment pl an to create a hi gh-i ncome nati on by 2020. The Mi ni stry of Youth and Sports i s
commi tted to ensuri ng that the next generati on of Mal aysi an youth adapt to the changi ng l andscape of the countrys economi c and i ndustri al profi l e.
Ensuring employability of
Institut Kemahiran Belia Negara
(National Youth Skilling Insti-
tute or IKBN) graduates
MDVINC
FDWAD
10.4
As with the rest of the
NKRAs which embark on
GTP 2.0, the MKRAs will
also build on foundations
laid to pose more
challenging MKPIs, and
will enhance initiatives
already begun.
Moreover, greaLer accounLablLy
and responsblLy s expecLed
rom each MnsLer, speccally wLh
respecL Lo pushng Lhe envelope
or greaLer LransormaLon over
Lhe comng years.
The PM has also commLLed
hmsel Lo beLLer supporL Lhe eorLs
o Lhe MnsLers n Lher respecLve
porLolos, and Lo provde a
beLLer overvew o Lhe overall
LransormaLon plan. Transparency
remans Lhe order o Lhe day, as s
accounLablLy Lo Lhe rakyaL.
The MKkhs and Lher
accompanyng MKPs reman
mporLanL componenLs o Lhe
enLre GTP process as well as Lo Lhe
counLry's overall developmenLal
goals, and wll noL be neglecLed
n GTP 2.O. Ths s a novel approach
Lo mnsLeral commLmenL and
ownershp, whch also sends
a sLrong message LhaL Lhe
LransormaLon process begns
rom Lhe very Lop.
Trunspurency remuins
the orJer oj the Juy,
us is uccountubi|ity to
the rukyut.
Government Transformation ProgrammeAnnual Report 2012 Chapter Ten Government Transformation ProgrammeAnnual Report 2012 Chapter Ten 184 185
As the lead ministry formulating policies in the
areas of science, technology and innovation, MOSTI
is also directly responsible for formulating policies
supporting and sustaining growth in these areas. In
2009, the Cabinet approved the Intellectual Property
Commercialisation Policy for research and development
(R&D) projects funded by the Government of Malaysia.
DELIVEINC DUTCDME5
PDTECTINC INTELLECTUAL
PDPETY ICHT5 (IP]
CHAMPION:
MINISTRY OF SCIENCE, TECHNOLOGY AND INNOVATION (MOSTI)
Ths polcy makes a ormal
recognLon o Lhe mporLance
o nLellecLual asseLs n drvng
Lhe growLh o a knowledge-based
economy, and regulaLes and
promoLes Lhe commercal uses o
research ouLpuLs o kED projecLs
unded by Lhe GovernmenL.
Ths polcy ensures LhaL all
royalLes and commercal ees
receved rom acLvLes such as
Lechnology Lranser and lcensng
are governed n accordance wLh
Lhe Lerms and condLons o Lhe
research agreemenL. The polcy
also ensures LhaL proceeds are
chanelled Lo Lhe rghL unds such as
MOST's Scence Fund, Techno Fund
and nno Fund, or oLher agences
under MOST such
as MTDC and MDEC.
Ths polcy covers a number o Pk
caLegores ncludng.
PATENTS
NDUSTRAL DESCNS
CDPYRCHTS
TRADElSERVCE MARKS
Enhancing innovation
in research through
better IPR protection
DELIVEINC DUTCDME5
ENHANCINC CDMMUNICATIDN5

CHAMPION:
MINISTRY OF INFORMATION, COMMUNICATIONS AND CULTURE (MOICC)
An important component of the MoICCs
portfolio is to ensure the continued improvement
of communication services in Malaysia, and this
has been deemed an MKRA. In delivering on this
commitment, MoICC has implemented a number
of programmes to ensure that the standard of
wireless communications in the country meets
quality benchmarks. The Mandatory Standard for
of Service (for public cellular service)
is one such programme.
ased on Lhe requremenLs o Lhs benchmark,
cellular provders musL reporL Lhe number o
dropped calls experenced by Lher users, and
LhaL and LhaL number o dropped calls musL
noL exceed a % Lhreshold. The provson o
dropped call daLa provdes Lhe MoCC wLh a
baselne Lo sLarL rom, whch s urLher acLed
upon by a Lask orce nvolvng Lhe Malaysan
CommuncaLons and MulLmeda Commsson
MCMC) and provders.
egnnng n 2O12, Lhs programme was
wdened Lo provde naLonwde dropped-call
sLaLsLcs Lwce a year. The rsL measuremenL,
compleLed n Iune 2O12, showed LhaL 1.%
o LoLal calls were dropped. hL Lhe same Lme,
Lhe MoCC has also sLepped up eorLs Lo expand
nLerneL broadband peneLraLon LhroughouL Lhe
counLry va a vareLy o nLaLves. y Lhe end o
OcLober 2O12, broadband peneLraLon reached
6/% o Lhe counLry's populaLon rom 1O.
percenL n 2OO6.
Ths sgncanL ncrease n peneLraLon
s a drecL resulL o Lhe NaLonal roadband
nLaLve launched n 2OO, speccally Lhrough
Lhe esLablshmenL o kakyaL nLerneL CenLres
PusaL nLerneL kakyaL) and Lhe dsLrbuLon o
1Malaysa neLbooks Lo amles wLh ncomes
o less Lhan kM,OOO.
Moreover, 2O11 saw Lhe nLroducLon o
Lhe Wreless vllage programme Lo selecLed
vllages n rural areas, whch were provded
wLh nLerneL access. Over 1,/OO vllages were
esLablshed and some /,/OO neLbooks were
dsLrbuLed n LhaL year alone. These nLaLves
were conLnued n 2O12, whch also saw Lhe
creaLon o Desa nLerneL CenLres.
MoCC expecLs Lo enhance peneLraLon
n 2O1 by esLablshng a urLher 68 wreless
vllages, 162 kakyaL nLerneL CenLres and
Lhe consLrucLon o an addLonal 6
communcaLon Lowers.
The GovernmenL rmly beleves LhaL one
o Lhe key enablers o a hgh-ncome naLon s
naLon s a populaLon rmly n Louch wLh Lhe
Lechnologcal advancemenLs o Lhe day.
y ncreasng broadband peneLraLon, parLcularly
Lo rural rakyaL who may oLherwse noL be able
Lo aord Lhe uLlLy, Lhe Malaysan GovernmenL
s delverng on Ls commLmenL Lo nclusveness,
ensurng LhaL all rakyaL receve smlar
opporLunLes regardless o background.
Enhancing wireless
communications and
broadband access
Government Transformation ProgrammeAnnual Report 2012 Chapter Ten Government Transformation ProgrammeAnnual Report 2012 Chapter Ten 186 187
LOW COST MOBILE CHARGER FOR MOBILE PHONE
(LCSOC)



To build fully functional prototypes for LCSOC.

LCSOC is inexpensive and therefore can be made commonly available at
nearby shops/outlets (e.g., 7-Eleven, Petronas Mesra, Shell Select, newsprint
vendors etc.). LCSOC can be attached to the back of a mobile phone, and
allows users to conveniently charge and use their mobile phones while walking
around. In short, LCSOC provides an on-the-spot power solution for mobile
phone users that is inexpensive, readily available and convenient to use.
LCSOC is designed as a low cost device with estimated selling price of RM15
per unit. Its Power Controller Unit was built based on ON Semiconductor
DC-DC Power Management IC. This technology ofers the best combination of
low cost, small footprint and good performance.
LCSOC is designed to be the most compact mobile charger with an
afixable surface, therefore it can be attached at the back of mobile phone,
whereby user can conveniently charge and use their mobile phone while
walking around. LCSOC compact design was achieved through its innovative
power circuit layout and housing design. Patent for LCSOC has already been
filed with MyIPO in October 2011.
LCSOC has a retractable power cable where user can adjust power cable
length accordingly. The retractable mechanism is an inventive method called
Sleeve Assisted Linear Retractable that creates retractable mechanism
with very minimum space (will be patented under Method Claim patent). This
method allows LCSOC to have retractable power cable without compromising
its compact size.
Brief Explanation
of the project
Advantages of the project to
the community/target group
Objective of the project
IMPROVING AND INSTITUTING ONLINE FEE COLLECTION SYSTEM
(SISTEM KUTIPAN YURAN OR SKY)


To facilitate the collection of fees by school officials
Prior to the establishment of this system, SKY was managed ofline. By
connecting it to the internet, the project enabled greater connectivity for all
clients and managers.




For managers:
- Facilitates data management such as of student and financial
information, as well as management of the collections database through
the automation of services such as payment reminders.
- Autouatlcally backs-u data as woll as rovldos u-to-dato lnanclal data
allowing for more eficient management of funds.
For teachers and clerks:
- 8troaullnos tho oo colloctlon systou by contrallslnq all
data automatically.
- Cnllno ayuont o unds rouovos nood or handllnq o cash by
teachers or clerks.
For parents:
- Do not havo to bo hyslcally rosont to uako ayuont.
- Contrallsos all ayuont and onroluont databasos or chlldron
attending school.
- ocords o ayuonts aro uado autouatlcally allowlnq or qroator
oversight of fees.
SKY has the potential to become a universal application for all schools and
school-related organisations such as its Parent-Teacher Associations. The
benefits are self-evident as it allows for an automated and better streamlined
process for the payment of fees online without having to physically attend
schools. Moreover, SKY also has the potential to be expanded to other
non-school organisations.
Expected Outcome
Advantages of the project to
the community/target group
Objective of the project
Government Transformation ProgrammeAnnual Report 2012 Chapter Ten Government Transformation ProgrammeAnnual Report 2012 Chapter Ten 188 189
Government Transformation ProgrammeAnnual Report 2012 IPR Government Transformation ProgrammeAnnual Report 2012 IPR 190 191
InternaticnaI
Perfcrmance eview
The International Performance review (IPR) is a crucial element of the Government
Transformation Programme (GTP), providing an independent view on the results of
the initiatives implemented under the various NKRAs. The IPR, which is overlooked
by a panel of international experts, invites outside perspectives that challenges the
findings of the GTP while ofering suggestions on how it could be better run.
The 2O12 Pk sesson was held over Lhree days
lasL Ianuary, represenLng Lhe Lhrd Lme LhaL Lhe
panel was assembled Lo crLque Lhe GTP. The
Panel comprsed o ndependenL Lhrd-parLy
experLs rangng rom nLernaLonal developmenL
organsaLons Lo large-scale mulLnaLonal
corporaLons, and even represenLaLves rom
oLher governmenLs.
The Pk Panel receved presenLaLons rom
drecLors o each o Lhe NKkhs and concluded
Lhe sesson by presenLng Lher ndngs Lo Lhe
Prme MnsLer and hs CabneL on Lhe nal
day. The Pk Panel also held dscussons wLh
PrceWaLerhouse Coopers, whch were
apponLed exLernal consulLanLs Lo develop a seL
o hgreed Upon Procedures hUP) wLh Lhe NKkh.
The hUP helps check LhaL Lhe nLerpreLaLon
o Lhe daLa and resulLs conorm Lo good
nLernaLonal pracLce.
Ths secLon o Lhe GTP 2O12 hnnual
keporL denLes Lhe ndvdual members o Lhe
2O12 Pk Panel, and presenLs Ls ndngs. L s
mporLanL Lo bear n mnd LhaL
Lhe Pk ndngs and suggesLons are addressed
by each ndvdual NKkh n Lhe mplemenLaLon
o nLaLves n Lhe ollowng year. h secLon n
Lhs chapLer has been dedcaLed Lo presenLng
Lhe way Lhe GTP's 2O12 nLaLves had Laken
nLo accounL Lhe Panel's ndngs rom Lhe
prevous year.
hs Che Technology Ocer or Lhe Publc SecLor
n hsa, Mr ThaLcher s responsble or McrosoL's
Technology Polcy nLaLves and engagemenLs
wLh GovernmenL and hcademc leaders.
Through Lhs b-drecLonal dalog, he ensures
LhaL Lhe unque needs o Lhese consLLuences
are reecLed n McrosoL's Lechnology and
developmenL sLraLeges. He has been leadng Lhs
uncLon snce March o 2O1O.
He has worked or more Lhan 2 years n
Lhe developmenL, managemenL and sales o
normaLon Lechnology. Pror Lo hs currenL
role, Mchael spenL years as McrosoL's Che
Technology Ocer n Lhe Mddle-EasL E hrca
and more Lhan 6 years aL Lhe US corporaLe
headquarLers dong Lechncal developmenL,
markeLng and polcy sLraLegy.
He s co-nvenLor or Lwo paLenLs and has
Lhree pendng applcaLons. eore jonng
McrosoL, Mr ThaLcher spenL more Lhan 1O years
developng and deployng Lechncal sysLems
or oceanographc research wLh Wood Hole
Oceanographc nsLLuLon, LamonL-DoherLy EarLh
ObservaLory and Sea-rd ElecLroncs.
Mr Sedgwck has had a long and dsLngushed
career n Lhe publc secLor, havng served n
a number o deparLmenLs begnnng n 172.
He was SecreLary Lo Lhe CommonwealLh
DeparLmenLs o Fnance, EmploymenL and
EducaLon beLween 12 and 2OO2, and was a
member o Lhe oard o Lhe hsan DevelopmenL
ank or ve years unLl 2OO7. He became
husLralan Publc Servce Commssoner n
December 2OO aLer a perod as Proessor and
DrecLor o Lhe Melbourne nsLLuLe o hppled
Economc and Socal kesearch aL Lhe UnversLy
o Melbourne. He was awarded Lhe CenLenary
Medal n Ianuary 2OO1 and was made an Ocer
n Lhe Order o husLrala n Iune 2O12.
He s a Fellow o Lhe nsLLuLe o Publc Polcy
aL Lhe husLralan NaLonal UnversLy hNU), and
s a member o a number o oards and hdvsory
Groups. These nclude Lhe Sr koland Wlson
FoundaLon, Lhe hdvsory Councl o Lhe hNU
Craword School o Economcs and GovernmenL,
Lhe hdvsory oard or Lhe husLralan NaLonal
nsLLuLe or Publc Polcy, Lhe oard o
DrecLors o Lhe CommonwealLh hssocaLon
or Publc hdmnsLraLon and ManagemenL,
Lhe hdvsory Group or Lhe husLralan Human
kghLs Commsson Male Champons o Change
kesearch ProjecL, and Lhe hCT GovernmenL's
Learnng CapLal Councl.
Mr Sedgwck graduaLed wLh Honours n
Economcs rom Lhe UnversLy o Sydney and
holds a MasLer's Degree rom Lhe UnversLy o
London LSE).
Mr Michael Thatcher
Chief Technology Officer, Asia
Microsoft Corporation
Mr Stephen Sedgwick AO
Public Service Commissioner
Australian Public Service Commission
MEME5 DF THE 2012
IP PANEL
Government Transformation ProgrammeAnnual Report 2012 IPR Government Transformation ProgrammeAnnual Report 2012 IPR 192 193
Sr Mchael arber s a leadng auLhorLy on
educaLon sysLems and educaLon reorm. Over
Lhe pasL Lwo decades hs research and advsory
work has ocused on school mprovemenL,
sLandards and perormance, sysLem-wde reorm,
eecLve mplemenLaLon, access, success and
undng n hgher educaLon, and access and
qualLy n schools n developng counLres.
Sr arber recenLly joned Pearson as Che
EducaLon hdvsor, leadng Pearson's worldwde
programme o research nLo educaLon polcy
and ecacy, advsng on and supporLng Lhe
developmenL o producLs and servces LhaL buld
on Lhe research ndngs, and playng a parLcular
role n Pearson's sLraLegy or educaLon n Lhe
pooresL secLors o Lhe world, parLcularly n
asL-growng developng economes.
Pror Lo Pearson, he was a ParLner aL
McKnsey E Company and Head o McKnsey's
global educaLon pracLce. He co-auLhored Lwo
major McKnsey educaLon reporLs. 'How Lhe
world's mosL mproved school sysLems keep
geLLng beLLer' 2O1O) and "How Lhe world's
besL-perormng schools come ouL on Lop"
2OO7). He s also DsLngushed vsLng Fellow
aL Lhe Harvard GraduaLe School o EducaLon and
holds an honorary docLoraLe rom Lhe UnversLy
o ExeLer.
He prevously served Lhe UK governmenL
as Head o Lhe Prme MnsLer's Delvery UnL
rom 2OO1-2OO) and as Che hdvser Lo Lhe
SecreLary o SLaLe or EducaLon on School
SLandards rom 17-2OO1). eore jonng
governmenL he was a proessor aL Lhe nsLLuLe
o EducaLon aL Lhe UnversLy o London. He s
Lhe auLhor o several books ncludng "|nstruction
to Dc|ivcr, Thc Lccrnin Ccmc. /rumcnts ]or
cn cucction cvo|ution, and |ow to co thc
|mpossib|c. c Cuicc ]or Po|iticicns with c Pcssion
]or cucction.
Ambassador Ombeni Yohana Sefue
Chief Secretary
Government of the United Republic of Tanzania
Sir Michael Barber
Chief Education Advisor
Pearson PLC
hs Che SecreLary, hmbassador Seue s
SecreLary Lo Lhe CabneL and Head o Lhe Publc
Servce. Pror Lo LhaL, he served as hmbassador
and PermanenL kepresenLaLve o Lhe UnLed
kepublc o Tanzana Lo Lhe UnLed NaLons n
New York rom 1sL hugusL 2O1O.
He was also Tanzana's hmbassador Lo Lhe
UnLed SLaLes o hmerca n WashngLon D.C.
rom 1Lh Iune 2OO7 Lo 1/Lh hugusL 2O1O, wLh
concurrenL accredLaLon Lo Mexco. hmbassador
Seue served as hs counLry's Hgh Commssoner
hmbassador) Lo Canada rom OcLober 2OO
Lo Iune 2OO7, wLh concurrenL accredLaLon Lo
Cuba.
h career dplomaL, hmbassador Seue also
served as Counselor n Lhe Embassy o Tanzana
n SLockholm, Sweden, beLween 187 and 12.
He worked wLh Hernando de SoLo's
nsLLuLe or LberLy and Democracy Lo
esLablsh a Propcrty cnc usincss ormc|isction
Prorcm or Tanzana nLended Lo provde legal
proLecLon and empowermenL o Lhe poor.
hmong oLher nLaLves, he was also nvolved
n Lhe promulgaLon o Lhe Tcnzcnic Mini Ticr
P|cn nLended Lo Lransorm Tanzana nLo a
mddle-ncome counLry as well as Lhe Tanzana
DevelopmenL vson 2O2.
n 2OO6-O7, hmbassador Seue asssLed
PresdenL Mkapa when Lhe laLLer was a
Commssoner n Lhe Commsson on Legal
EmpowermenL o Lhe Poor, an ndependenL
nLernaLonal commsson, hosLed by Lhe UnLed
NaLons DevelopmenL Program UNDP) n New
York, ocusng on Lhe lnk beLween excluson,
poverLy, and Lhe law. n 2OO8, Lhe Commsson
ssued Ls reporL, Mc|in thc Lcw Wor| ]or
vcryonc.
n recognLon o hs exLensve dplomaLc
career and Lhe work done wLh derenL
presdenLs, hmbassador Seue receved rom
PresdenL Iakaya M KkweLe one o Lhe NaLon's
hghesL awards, Thc Crccr o] Thc Unitcc cpub|ic
o] Tcnzcnic, irst C|css, on Lh December 2O12.
Government Transformation ProgrammeAnnual Report 2012 IPR Government Transformation ProgrammeAnnual Report 2012 IPR 194 195
Mchael Hershman s an nLernaLonally
recognsed experL on maLLers relaLng Lo
Lransparency, accounLablLy, governance,
lLgaLon and securLy. The Farax Group,
ounded n 18, has been reLaned by
governmenLs, corporaLons, law rms and
nLernaLonal nancal nsLLuLons Lo asssL on
maLLers relaLng Lo Lhe conducL o senor-level
ocals andior Lhe enLLes wLh whch Lhey do
busness.
n 1, along wLh PeLer Egen, he co-
ounded Transparency nLernaLonal, Lhe largesL
ndependenL, noL-or-proL coalLon promoLng
Lransparency and accounLablLy n busness
and n governmenL. For Lhe pasL sx years he has
served nLerpol as a member o Lhe nLernaLonal
Group o ExperLs on CorrupLon, and or Lhe
pasL 12 years, he has saL on Lhe oard o Lhe
nLernaLonal hnL-CorrupLon Conerence
CommLLee.
Mr Hershman s a member o Lhe oard o
DrecLors o Lhe U.S. Chamber o Commerce
FoundaLon, and advses Lhe Chamber on
corporaLe complance ssues. Snce 2OO7, Mr
Hershman has been a member o Lhe oard o
DrecLors and Lhe execuLve commLLee o Lhe
CenLre or nLernaLonal PrvaLe EnLerprse.
Mr Hershman serves as Charman o Lhe
Senor hdvsory oard or Lhe nLernaLonal
hnL-CorrupLon hcademy and s a Member o Lhe
ndependenL Governance CommLLee or FFh.
Mr Michael J Hershman
President
The Fairfax Group
Dr Yukon Huang
Senior Associate
Carnegie Endowment
Mr Yong Hee Kong
Private-Public Partnerships Adviser
Commonwealth Secretariat
Dr Yukon Huang s a Senor hssocaLe aL Lhe
Carnege EndowmenL n WashngLon DC and
ormerly Lhe World ank's CounLry DrecLor
or Chna. He was a member o Lhe NaLonal
Economc hdvsory Councl Lo Lhe Prme MnsLer
o Malaysa.
Pror Lo Lhs, he was Lhe World ank's
DrecLor or kussa and Lhe ormer SoveL
Unon and earler Lead EconomsL or hsa. He
has also held posLons aL Lhe U.S. Treasury
and proessorshps aL varous unversLes n
Lhe UnLed SLaLes and abroad. He s currenLly
an advser Lo Lhe World ank and Lhe hsan
DevelopmenL ank, as well as varous
governmenLs and corporaLons.
Dr Huang has publshed wdely on
developmenL ssues n proessonal journals and
popular meda. He s an h-LsL conLrbuLor Lo Lhe
Fnancal Tmes and hs wrLngs are requenLly
seen n ouLleLs such as Lhe Wall SLreeL Iournal
and loomberg. He has a PhD n economcs rom
PrnceLon UnversLy and a h rom Yale.
hs Lhe PPP hdvser, Yong Hee Kong provdes
advsory and capacLy-buldng supporL on PPP Lo
Lhe /-member counLres n Lhe CommonwealLh.
He has more Lhan O years' experence advsng
publc and prvaLe secLors on Publc-PrvaLe
ParLnershps PPP), prvaLsaLon, projecL
nancng and sLraLegc plannng.
He holds a .Eng Hons) n Cvl and
SLrucLural Engneerng UK), an Mh UK), a
Dploma n CorporaLe Treasury UK), and a
PosLgraduaLe Dploma n slamc SLudes rom
SThC, nLernaLonal slamc UnversLy, Malaysa.
Mr Yong qualed as a CharLered hccounLanL
England and Wales) wLh DeloLLes, Haskns and
Sells, UK. He has publshed wdely on ssues
n PPP and edLed Lhe book, 'Publc-PrvaLe
ParLnershps Polcy and PracLce - a keerence
Gude'. Hs vews expressed here are hs own.
Dr Andrew Lee
Director Strategy Policy and Governance
with the Driver and Vehicle Services Division
Department of Transport, Government
of Western Australia
Dr hndrew Lee has over LhrLeen years'
experence workng n sLraLegy and polcy n
husLrala, ncludng servce as a senor advsor Lo
a CommonwealLh Shadow MnsLer and a SLaLe
MnsLer. For Lhe lasL seven years he has managed
reorms n busness regulaLon and occupaLonal
lcensng or Lhe GovernmenL o WesLern
husLrala, ncludng projecLs or Lhe Councl o
husLralan GovernmenLs 'Seamless NaLonal
Economy' agenda. He has also worked or a major
Lrade unon.
Dr Lee has a h wLh rsL class honours n
HsLory rom Lhe UnversLy o WesLern husLrala
and a PhD n HsLory rom Lhe husLralan NaLonal
UnversLy.
n addLon Lo regulaLory reorm, hs
nLeresLs nclude sLakeholder relaLons and
ssues managemenL, and sLrengLhenng publc
servce perormance n boLh sLraLegc advce and
servce delvery. He currenLly holds Lhe posLon
o DrecLor SLraLegy Polcy and Governance
wLh Lhe Drver and vehcle Servces dvson
o Lhe DeparLmenL o TransporL, GovernmenL o
WesLern husLrala.
Dr Lee s parLcpaLng n Lhe Pk n a
personal capacLy and any vews expressed are
hs own.
Government Transformation ProgrammeAnnual Report 2012 IPR Government Transformation ProgrammeAnnual Report 2012 IPR 196 197
Dr hlex Mourmouras has served n our MF
deparLmenLs or over 1 years, n operaLonal
posLons and as a leader o MF Lranng
programs. hs che o Lhe D dvson n Lhe hsa
and Pacc DeparLmenL, he leads Lhe work o Lhe
hSEhN dvson responsble or rune, ndonesa,
Malaysa, Phlppnes, and Sngapore. He s also
Lhe msson che or Malaysa. Prevously, he
served as dvson che n Lhe European and
Mddle EasLern Dvson o Lhe MF nsLLuLe
or CapacLy DevelopmenL, and as che o Lhe
European Dvson n Lhe MF nsLLuLe.
n 2OO7, Dr Mourmouras served as hcLng
DrecLor and Che Tranng EconomsL o Lhe
IonL hrca nsLLuLe. From 1 Lo 2OO, he was
economsL and senor economsL n Lhe MF's
Polcy DevelopmenL and kevew DeparLmenL
PDk), conLrbuLng Lo a comprehensve revew
o MF condLonalLy, Lhe revampng o Lhe
MF's debL susLanablLy ramework, and Lhe
ormulaLon o polces Lo prevenL and deal wLh
msreporLng o normaLon Lo Lhe MF.
Pror Lo jonng Lhe MF, Dr Mourmouras
held Lhe posLon o hssocaLe Proessor o
Economcs and DrecLor o GraduaLe SLudes
aL Lhe UnversLy o CncnnaL. He has also
held academc posLons aL oLher unversLes.
He obLaned a achelor's degree n hppled
MaLhemaLcs rom Harvard College and a PhD n
Economcs rom Lhe UnversLy o MnnesoLa.
Alex Mourmouras
Chief, D5 Division, Asia and Pacific Department
International Monetary Fund
Dr Ravi Balakrishnan
Resident Representative
International Monetary Fund
Dr. kav alakrshnan s currenLly Lhe MF
kesdenL kepresenLaLve wLh regonal
responsblLes based n Sngapore. He sLarLed
hs career aL Lhe ank o England and ank o
Span beore jonng Lhe MF n 2OO1. Snce
Lhen, he has worked on varous counLres across
regons and ncome Lhresholds ncludng olva
and Lhe UnLed SLaLes, and was also parL o Lhe
Leam LhaL produced Lhe MF's World Economc
OuLlook beore Lakng up hs currenL posLon. hs
kesdenL kepresenLaLve, he has been acLvely
nvolved n Lhe Fund's work on Malaysa and
Sngapore, on capLal ows Lo Lhe regon, and on
nclusve growLh. Dr. alakrshnan has publshed
varous research papers relaLed Lo labour
markeLs, naLon dynamcs, exchange raLes and
capLal ows) n well-known journals. He holds
a PhD and MSc n Economcs rom Lhe London
School o Economcs LSE) and a h Honours
rom Churchll College, Cambrdge UnversLy.
"hLer Lhree years o work, L may be Lme Lo
Lake a sLep back and revew Lhe objecLves o
Lhe LransormaLon programme)," sad Mchael
Hershman, who has been an Pk Panel member
snce Lhe sLarL o Lhe GTP.
"L may be Lme Lo ask yourselves wheLher
your nal objecLves are Loo modesL. For
example, should you sLll be lookng aL rasng
GN per capLa Lo USS1,OOO by 2O2O, or
should L be done sooner Lhan LhaL?
"We are urgng PEMhNDU Lo Lake a broader
look aL whaL Lhe GovernmenL can really
accomplsh over Lhe course o Lhe nexL seven
years." n parLcular, Lhe Panel has n mnd Lakng
sLock o Lhe experence o Lhe rsL Lhree years
and denLyng whch programs are cosL eecLve
and whch ones need Lo be reshaped.
Speccally, L would be desrable n Lhe nexL
round Lo look aL Lhe enLre package o measures
n Lhe GTP and ETP n Lerms o eecLveness
and ecency n addressng poverLy and equLy.
Ths would nclude examnng Lhe varous
subsdy programs, Lhe cosL o lvng NKkh, rural
developmenL and Lhe specal programs under
Lhe Sk nequLy objecLves. The cosL o lvng
program s one LhaL should be looked aL closely
as Lhe Panel reLans Lhe concerns voced lasL year
regardng Ls conLrbuLon Lo a LransormaLon
program gven LhaL L seems amed aL dealng
wLh shorL-Lerm pressures.
OLher suggesLons rom Lhe Panel looked aL
addressng qualLaLve ssues, namely.
embeddng Lhe GTP culLure nLo Lhe cvl
servce so LhaL responsblLy can be
progressvely Lranserred rom PEMhNDU,
hence helpng ensure LhaL Lhe GTP
FINDINC5 DF THE 2012
IP PANEL DN THE CTP
On the basis of the information provided by PEMANDU and
PWCs review of the data, the Panel noted that the GTP was
still very relevant and still very vibrant. The Panel agreed
that the results achieved by the GTP have been impressive, but
suggested that it may be time for the Government to re-evaluate
the goals of the programme.
achevemenLs and processes are made
susLanable,
ncreasng Lhe emphass on underlyng
sLrucLural reorms, qualLaLve assessmenLs
and percepLons eedback rom Lhe publc
o Lhe GTP raLher Lhan smply ocus on
NKPs, and
reducng Lhe complexLy o reporLng resulLs,
ocusng on Lhe man KPs whch llusLraLe
LransormaLon progress e.g. reducLons
n reporLed crme, ncreases n Lhe modal
share o publc LransporLaLon), and Lo beLLer
algn reporLed numbers wLh Lhe naLonal
accounLs daLa.
Malaysa's GTP, Hershman added, had
dsLngushed Lsel rom oLher LransormaLon
programmes Lhe Panel had observed elsewhere
n Lhe world, parLcularly Lhrough Ls use modern
Lechnology LhroughouL Ls nLaLves.
"The ocus o our nqures and our sessons
Lhe lasL ew days n parL was Lo see Lhe besL
o governmenL pracLces and prvaLe ndusLry
pracLces were appled Lo Lhe GTP and) we
ound noL only Lhe use o daLa and Lechnology
combned wLh an eLhcal base, conducL and
values approach has allowed L Lo dsLngush
L rom oLher governmenL LransormaLon
programmes we have observed around Lhe
world n recenL memory," Hershman sad.
The Panel also credLed Lhe GovernmenL
or Ls sLrong polLcal backng o Lhe GTP as
well as Ls commLmenL Lo makng daLa publcly
avalable. The Panel also made Lhe ollowng
specc recommendaLons or selecL NKkhs n
Lhe delvery o Lher reporL Lo Lhe CabneL.
Government Transformation ProgrammeAnnual Report 2012 IPR Government Transformation ProgrammeAnnual Report 2012 IPR 198 199
CORRUPTI ON
"We conLnue Lo be very mpressed wLh
Lhe buldng blocks or Lhe anL-corrupLon
nrasLrucLure n Malaysa," sad Hershman, who
s one o Lhe oundng members o Transparency
nLernaLonal.
"Ths s sLarLng Lo pay dvdends and wll
conLnue Lo pay dvdends n comng years.
already see whaL beleve Lo be a slghL change
n Lhe culLure abouL how busness oughL Lo
be conducLed and Lhs s parLcularly Lrue o
corporaLons here."
The panel s pleased Lo see a shL n
emphass rom enorcemenL Lo prevenLon and
educaLon n GTP 2.O. The FghLng CorrupLon
NKkh nLroduced Lhe EducaLon and Publc
SupporL worksLream nLo Ls overall ramework
or Lhe second horzon o Lhe GTP, whch wll
begn wLh anL-corrupLon educaLon begun
n schools and Lo all members o parlamenL.
The Panel urLher noLed Lhe nLaLves LhaL
wll be Laken n GTP 2.O on sLrengLhenng Lhe
work done by MhCC wLh Lhe seLLng up o Lhe
Specal CommLLee on CorrupLon Lo answer
quesLons concernng MhCC hnnual keporL
and Lhe ExecuLve kevew CommLLee. The
proposed Lrackng o acLons on ndngs n Lhe
hudLor General's keporL Lhrough an onlne
dashboard s commendable. The publcaLon o
more Lhan 6,6OO governmenL conLracLs onlne
s encouragng and we would encourage Lhs Lo
CRIME
The declne n Lhe crme raLe was a posLve
Lake-away or Lhe Pk Panel, who was encouraged
by Lhe use o Lechnology and daLa Lo drecL
lmLed polce resources Lo areas LhaL need L Lhe
mosL under Lhe HoLspoL nLaLve.
"You have a undamenLally larger polce
orce hLLng some o Lhe key hoLspoL areas jand|
Lhs has been a very good nLaLve, whch has
allowed you Lo ocus on specc areas," he sad.
"One o Lhe quesLons LhaL came Lo us Lhough
was, 'How do you analyse and respond Lo some
o Lhe rooL causes drvng crme?' and we Lhnk
more nvesLgaLon needs Lo be done Lhere."
The quesLon was rased n Lhe earler Pk
panel dscussons where Lhe panel members and
Lhe NKkh Leam dscussed caLalysLs o crmnal
acLvLy, such as drug addcLon, and Lher
mpacL on crme numbers. The Pk Panel agreed
LhaL more needed Lo be done n Lhe areas o
prevenLon, such as geLLng drugs o Lhe sLreeL.
The oLher ssue, Lhe Panel reporLed, was Lhe
acL LhaL publc percepLon o crme conLnued Lo
worsen despLe Lhe reducLon n reporLed crme
raLes. More work needed Lo be done Lo denLy
and manage Lhe ssue, L added, ncludng
addressng Lhe quesLon o wheLher Lhe ndexng
sysLem used by Lhe polce orce were adequaLely
capLurng Lhe counLry's crmnal paLLerns. We
undersLand LhaL GTP 2.O wll be addressng Lhs
ssue.
EDUCATI ON
The Pk Panel was encouraged by Lhe plans gong
orward under Lhe EDU NKkh, and reserved
specal prase or Ls use o Lechnology Lo
broaden Ls reach Lo all sLudenLs n Malaysa.
They were, n parLcularly, happy wLh Lhe plan
Lo LesL all Englsh Leachers n Malaysa or
language procency, Lhe expanson o Lhe LNUS
programme Lo nclude Englsh and Lhe specc
LesLng done or boLh lLeracy and numeracy.
However, Lhe Panel expressed concern abouL
declnng sLudenL ouLcomes n Lhe benchmark
Trends n nLernaLonal MaLhemaLcs and Scence
SLudy TMS).
"The TMS scores, whch are begnnng Lo
declne and are noL where we hoped Lhey would
be s someLhng LhaL you need Lo look aL more
deeply, Lo Lry and nd Lhe cause behnd LhaL,"
sad Mchael ThaLcher.
He added LhaL Lhough Lhere has been good
use o Lechnology and ocus on Lechnology Lo
mprove sLudenL resulLs, he encouraged greaLer
exploraLon o nnovaLon Lo urLher ncrease
capacLy.
"There has been an absoluLe Lremendous
use o Lechnology and ocus on Lechnology
Lowards solvng some o Lhe problems wLh
regard Lo ncreasng reach, creaLng new
opporLunLes and lookng aL how we can upskll
some o Lhe shorLalls wLh Lhe Leachng aculLy
and sLudenLs," he sad.
"One Lhng we encourage you Lo do s
keep lookng aL new nnovaLve approaches
or developmenL. For example, whle Lhe use
o Lechnology has become pervasve, usng
Lechnology as an educaLonal Lool Lsel, should
be made parL o Leachers Lranng currculum. The
Sklls needed or Lhe 21sL CenLury Workorce are
derenL. L s essenLal Lo ensure LhaL academc
educaLon s adapLed Lo ensure LhaL Lhese sklls
are developed. Technology Lsel can be used Lo
scale a LransormaLonal educaLon."
be exLended Lo oLher governmenL commercal
agreemenLs, subjecL
Lo commercal-n-condence lmLaLons.
The Pk also made Lhe ollowng specc
suggesLons LhaL Lhey would lke Lo see
ncorporaLed nLo Lhe GTP gong orward.
eLhcs Lranng or all publc servanLs wLhn
Malaysa aL boLh Lhe ederal and sLaLe level,
greaLer acLon Laken on polLcal nance
reorm,
Lhe conLnued expanson o Lhe
e-procuremenL sysLem Lhrough asLer growLh
and Lhe ncluson o hgher cosL conLracLs,
Lhe creaLon o an ndependenL anL-
corrupLon prosecuLor Lo complemenL Lhe
specal corrupLon courLs,
appropraLe oversghL over nLermedares
and specal ocers whom are oLen Lhe
progenLors o corrupLon, and
promoLe Lhe ndependence o Lhe meda and
nvesLgaLve reporLng n Lhe meda.
Government Transformation ProgrammeAnnual Report 2012 IPR Government Transformation ProgrammeAnnual Report 2012 IPR 200 201
E5PDNDINC TD IP 2011
The findings of the IPR Panel are taken into consideration in
implementing of the GTPs initiatives in the coming year. Some of
the NKRAs which received specific feedback from the 2011 IPR
Panel have documented how the suggestions from the previous
year were adopted.
IPR 2011 FEEDBACK & ACTION TAKEN
GTP 2.0
+
EDU
Blueprint
- Access. unlvorsal accoss
- Quality. lntornatlonal avoraqo ln
lntornatlonal assossuonts
- Equity. oduco urban-rural
achlovouont qa
Mu|uysiu's eJucution stunJurJs
shou|J be improveJ to internutionu|
benchmurks such us those set by PI5A
unJ TIMM5. This shou|J be one oj the
key turgets in either the CTP or TP.
Action Taken
New
Teacher
Charter
(in GTP 2.0)
- Couotoncy-basod lnstructors
- Courohonslvo Contlnuous
roosslonal Dovolouont (CD)
There shou|J be u bo|Jer upprouch t
o teucher truining unJ Jeve|opment,
he|ping proJuce high-cu|ibre teuching
stu jor Mu|uysiu's primury unJ
seconJury schoo|s.
Action Taken
Early Childhood
Care & Education
(cuts across NKRA,
NKEA & SRI)
Vocational
Education / Training
(cuts across
NKEA & SRI)
Whi|e both CTP unJ TP ure re|utive|y
new progrummes, this is un opportune
time to see how both progrummes cun
better be integruteJ. The uspirutions
oj the CTP unJ TP shou|J be brought
together to juci|itute |ong-term
p|unning unJ sustuinubi|ity.
Action Taken
IMPROVING STUDENT OUTCOMES NKRA (EDU NKRA)
POVERTY REDUCTI ON
oLh Lhe Low-ncome Households and kural
asc nrasLrucLure NKkhs were commended
on Lher eorLs n reducng poverLy n Malaysa,
parLcularly due Lo Lher nclusve naLure and
ablLy Lo reach ouL Lo non-urban rakyaL. The
1hZhM programmes are commendable nLaLves
Lo move more poor ouL o MOFP move ouL rom
poverLy) sLaLus. The Pk Panel reserved specal
prase or Lhe 21sL CenLury vllage Programme,
whch s Lo be underLaken by Lhe k NKkh n
GTP 2.O.
"We commend Lhe eorLs on ncludng k
Lo a broad range o communLes," ThaLcher
sad. "The near elmnaLon o exLreme poverLy
n Lhe counLry s very commendable. We were
parLcularly drawn Lo Lhe 21sL Cv programme as
someLhng whch wll allow Loday's youLh Lo have
all Lhe basc servces and needs meL n Lher
vllages wLhouL havng Lo mgraLe nLo urban
cenLres."
OLher areas LhaL were encouragng Lo Lhe
Pk Panel ncluded Lhe nancal empowermenL
nLaLves LhaL were mplemenLed Lo rase Lhe
average ncome o rural rakyaL. The Pk Panel
noneLheless advsed Lhe GovernmenL Lo Lake a
more holsLc approach wLh respecL Lo poverLy
reducLon.
"We would cauLon however Lhere
needs Lo be a holsLc approach Lo combaL
poverLy," ThaLcher sad. "jTo look aL| whaL Lhe
role o subsdes are, cash Lransers, and how
Lo LargeL and condLon Lhem as well as lookng
aL saeLy neLs."
IMPROVING URBAN PUBLI C TRANSPORT (UPT NKRA)
WE ALSO ACTED ON IPRS FEEDBACK IN 2012
!""#$%&'(
)*"+" -""#. /0 $" &0-1+2"-&"
$"/3""- 4+5&5-1 %-# 4065&7 0$8"&/59".
:2+ ;0.5/50-(
<4%+/ =+0>5-&+"%.5-1 &%4%&5/7 %-#
5-/+0#2&5-1 ?4266@ >"%.2+".A 3"
-""# /0 .60367 5-/+0#2&" ?42.*@ =%&/0+.
B*%/ 3" *%9" #0-" C.24467D.5#"E B*%/ 3" *%9" #0-" C#">%-#D.5#"E
Go-KL Free
Bus Service
Implement parking
controls CBD
50% discount for specific
passenger segments
Address growth
of private vehicles
Government Transformation ProgrammeAnnual Report 2012 IPR Government Transformation ProgrammeAnnual Report 2012 IPR 202 203
REDUCING CRIME (CRI NKRA)
FI GHTING CORRUPTI ON NKRA (ANTI -CORR NKRA)
IPR 2011 FEEDBACK & ACTION TAKEN
[NKPI will be replaced]
- 8troot Crluo kl to bo rolacod wlth louso
uroak-ln kl ln 2018
5treum|ine kPI cu|cu|ution:
5treet Crime cu|cu|ution buseJ on
preceJing yeur, not 2009
- !rackod rlson rocldlvlsu, drood rou 21 to 18
- ouovod budqot or now rlson allocatod or
2011 - 201b, l867 ullllon savod
ConsiJer other success inJicutors in
uJJition to crime rutes, e.g., reJuction
in prison inmutes
Cnly b o crluos couulttod by orolqn workors and
llloqal luulqrants. Lorts to tlqhton studont vlsa
conlru, and to uonltor luulqrants rou souo
countrlos, o.q., lndonosla, lran, Nlqorla, aklstan,
uanqladosh
Truck crimes committeJ by joreign
{b|ue-co||ur) workers unJ i||egu|
immigrunts
8tronqthonod onqaqouonts wlth A, wouon,
youths, oxats and buslnossos to hol suort
tho unltod Aqalnst Crluo lnltlatlvo/oort.
Focus more on uJJressing the generu|
scepticismoj Mu|uysiuns
IPR 2011 FEEDBACK & ACTION TAKEN
!"# %&&'()*+
- otty corrutlon ls bolnq addrossod
but uoro ouhasls ls noodod on qrand
corrutlon. Cn tho lssuo o qrand
corrutlon, tho qovornuont should
lulouont a stronq rlsk-uanaqouont
aroach. !hls rolatos to ldontlylnq
hlqh rlsk corrutlon soctors such as
onorqy, doonco, tolocouuunlcatlons,
and lnstltutlnq stronq chocks and
balancos.
- lroodou o tho ross and roodou o
lnoruatlon should also bo oncouraqod,
and thoro should bo urthor oort to
rooru olltlcal lnanclnq.
,*-./0 -)+&0 /0
!"# %&&*()*+
- lsk uanaqouont. C! 2.u ocusos
on ways to lurovo tho Audltor Conoral
roortlnq uochanlsu.
- olltlcal llnanclnq. C! J.u - An
auonduont to tho oqlstrar o 8ocloty
Act (as art o tho roosal ln C! 2.u)
wlll roulro olltlcal artlos to
lulouont olltlcal lnanclnq lnltlatlvos.
Government Transformation ProgrammeAnnual Report 2012 Performance & Expenditure 205 Government Transformation ProgrammeAnnual Report 2012 IPR 204
2012 NkA Perfcrmance
and Expenditure udget
In the interest of transparency and accountability, we present
here a detailed summary of the NKRA performance and
expenditure budget. One of the key distinctions of the GTP is
its emphasis on cost efectiveness rather than expenditure. The
GTP adopts a preference for budget savings, where possible, as
long as it does not impede the achievements of the NKPIs.
The koadmap or Lhe rsL horzon or Lhe GTP,
oLherwse known as GTP 1.O, was publshed n
2OO and conLans a deLaled sLrucLure o Lhe
programme's plans and LargeLs. The resulLs o
Lhe nLaLves n 2O12 are measured agansL
Lhs backdrop or each specc NaLonal Key
kesulL hrea NKkh) and are publshed n Lhs
annual reporL.
GreaLesL care has been made Lo ensure
LhaL Lhe resulLs publshed n Lhs annual
reporL are as LransparenL as possble, wLh
greaLesL care Laken Lo ensure LhaL Lhe resulLs
collecLed and LabulaLed are accuraLe. To Lhs
end, PEMhNDU engaged an ndependenL Lhrd
parLy, PrcewaLerhouseCoopers Malaysa PwC),
Lo ensure conssLency and accuracy n Lhe
GTP's meLhods, ncludng daLa collecLon and
measuremenL. PwC, an ndependenL proessonal
servces rm, esLablshed a seres o hgreed
Upon Procedures hUPs)-specc LesLs and
procedures Lo revew reporLed resulLs-or Lhe
KPs. The hUPs were appled Lo a sample Laken
rom Lhe key perormance ndcaLors o each
NKkh and agency. Each NKkh's calculaLons were
also checked agansL gudelnes and ormulae
orgnally developed n Lhe NKkhs' labs and
prescrbed by PEMhNDU.
CTP ANNUAL EPDT:
ACEED UPDN PDCEDUE5 Y
PICEWATEHDU5E CDDPE5
The Government Transformation Programme (GTP) is committed
to high standards of transparency and accountability, which
commitment is reflected in the volume of information the teams
make available to the public and international reviewers through
various channels. These channels include the Annual Report,
Open Day Q&As as well as the regular publication of updates in
the media and on its web sites.
Over Lhe course o Lhs exercse, PwC's ndngs
hghlghLed a number o excepLons on Lhe
samples selecLed, whch were subsequenLly
addressed and are reecLed n Lhs hnnual
keporL. PwC has conrmed LhaL Lhe resulLs
reporLed or Lhe selecLed samples n Lhe hnnual
keporL have been valdaLed accordng Lo Lhe
hUPs. PwC also denLed opporLunLes Lo
mprove processes and Lhe qualLy o normaLon.
y workng LogeLher wLh Lhe relevanL MnsLres
and prvaLe secLor sLakeholders, PEMhNDU wll
Lake prescrpLve acLon Lo mplemenL Lhese
mprovemenLs over Lhe nexL 12 monLhs.
MEASURING THE ACHIEVEMENTS OF THE GTP
Three varyng scorng meLhodologes were used Lo assess Lhe success o Lhe NKPs and Lhe NKkhs.
Each one has a varyng level o sLrcLness added rules) provdng Lhree derenL LesLng benchmarks.
The raLonale or Lhs approach s Lo ensure LhaL Lhe resulLs acheved are Lruly robusL. The scorng
meLhodologes are explaned below.
5ccring Methcd Descripticn
Methcd 1 Scorng s calculaLed by a smple comparson agansL seL 2O12 LargeLs.
The overall NKkh composLe scorng s Lhe average o all scores
Methcd 2 Scorng s calculaLed by dvdng acLual resulLs agansL seL 2O12 LargeLs wLh an
added rule.
Lhe scorng s less Lhan 1OO%, score #2 s Laken as Lhe acLual percenLage
Lhe scorng s equal or more Lhan 1OO%, score#2 s Laken as 1OO% The
overall NKkh composLe scorng s Lhe average o all scores
Methcd 3 Scorng s calculaLed by dvdng acLual resulLs agansL seL 2O12 LargeLs wLh an
added rule.
Lhe scorng s equal and less Lhan O%, score # s ndcaLed as O
Lhe scorng s more Lhan O% and less Lhan %, score # s
ndcaLed as O.
Lhe scorng s equal or more Lhan 1OO%, score # s ndcaLed as 1
Government Transformation ProgrammeAnnual Report 2012 Performance & Expenditure Government Transformation ProgrammeAnnual Report 2012 Performance & Expenditure 206 207
Nc. NkPIs Target (FY] ActuaI Methcd 1 Methcd 2 Methcd 3
1 anLuan kakyaL 1 Malaysa
k1M)
No. o] houscho|cs to bcnc]t
]rom 1M
3,400,000 4,179,06
123% 100% 1.0
2 ack To School ncenLve -
kM1OO cash handouL Lo
sLudenLs Year 1 Lo Form % o
schools payouL compleLed)
Number o school sLudenLs
receved paymenL
100%
5,800,000
100%
5,331,207
100%
92%
100%
92%
1.0
0.5
3 kM2OO book voucher Lo publc
and prvaLe local nsLLuLon o
hgher learnng, maLrculaLon
and Form 6 sLudenLs
Totc| vc|uc o] vouchcrs
rccccmcc (M)
260,000,000 225,012,900
87% 87% 0.5
4 Keda kakyaL 1 Malaysa Kk1M)
Totc| numbcr o] |1M 60 59
98% 98% 0.5
5 Menu 1Malaysa
Numbcr o] rcstcurcnts
pcrticipctin
2,000 2,228
111% 100% 1.0
6 1Malaysa clncs
Totc| numbcr o] c|inics
in opcrction
50 81
162% 100% 1.0
TOTAL 110% 97% 79%
ADDRESSING THE RI SING COST OF LIVING RESULTS BY NKRA
The resulLs o each NKkh wLh L's respecLve
NKPs are hghlghLed below.
NKRA OVERALL PERFORMANCE 2012
NkA Target (FY] Methcd 1 Methcd 2 Methcd 3
udget
Apprcved
udget
5pent
% 5pent
EDU 100% 118% 83% 64% 390.99 173.70 44.43%
k 100% 116% 98% 88% 5,277.43 3,186.37 60.38%
LH 100% 112% 100% 100% 432.90 371.63 85.85%
COL 100% 110% 97% 79% 3,490.60 2,980.04 85.37%
UPT 100% 109% 92% 78% 1,039.48 695.41 66.90%
Ck 100% 102% 78% 70% 356.85 191.87 53.77%
COk 100% 91% 82% 72% 9.40 1.03 10.97%
Overall Composite
Scoring
108% 90% 79% 10,997.64 7,600.05 58.24%
For the benet oj the reuJer, u co|our
coJe system hus been useJ to reect
the success rute oj the NkPIs.

90% AND ABOVE 51% TO 89% BELOW 50%
Government Transformation ProgrammeAnnual Report 2012 Performance & Expenditure Government Transformation ProgrammeAnnual Report 2012 Performance & Expenditure 208 209
Nc. NkPIs Target (FY] ActuaI Methcd 1 Methcd 2 Methcd 3
12 WhsLleblower ProLecLon
awareness and saLsacLon
survey resulL
50% 26.8% 54% 54% 0.5
13 SLarL reporLng corrupLon
relaLed WhsLleblower cases
100% 100% 100% 100% 1.0
14 % o compleLon o complance
unL acLvLes
85% 93% 100% 100% 1.0
15 Full edged mplemenLaLon o
Lhe polLcal undng nLaLve
whch ncludes unds beng
credLed drecLly nLo Lhe parLy
accounLs, properly recorded
and able Lo be audLed.
100% 50%
initiatives being
pushed through
GTP2.0 lab
50% 50% 0.5
TOTAL 91% 82% 73%
Nc. NkPIs Target (FY] ActuaI Methcd 1 Methcd 2 Methcd 3
1 No. o MnsLres scorng
above O% n ProcuremenL
hccounLablLy ndex
25 19 76% 76% 0.5
2 Number o arresL cases broughL
*- *"#76
25% 34.7% 139% 100% 1.0
3 PercenLage o EPP sLakeholders
announced n 2O12 have
sgned up Lo CorporaLe
nLegrLy Pledge CP)
100% 100% 100% 100% 1.0
4 No. o people n Lhe daLabase
o convcLed oenders
300 395 132% 100% 1.0
5 No. o summons seLLled vs.
number
o summons ssued by IPI
60% 47.5% 79% 79% 0.5
6 No. o summons ssued per
5-2"
o operaLons
13 19 146% 100% 1.0
7 PercenLage o Lral compleLed
win a year
70% 75.5% 108% 100% 1.0
8 Transparency nLernaLonal T)
CorrupLon PercepLons ndex
Score
4.9 4.9 100% 100% 1.0
9 T Global CorrupLon aromeLer
Survey on governmenL acLons
Lo ghL corrupLon
52%
Result out in
June 2013
0% 0% 0%
10 PercenLage %) o governmenL
procuremenL wLh nLegrLy PacL
100% 81.4% 81% 81% 0.5
11 TNS percepLon survey on how
much enorcemenL agences
are perceved Lo be aecLed by
corrupLon
2.75 2.94 92% 92% 0.5
FI GHTING CORRUPTI ON
Government Transformation ProgrammeAnnual Report 2012 Performance & Expenditure Government Transformation ProgrammeAnnual Report 2012 Performance & Expenditure 210 211
IMPROVING STUDENT OUTCOMES
Nc. NkPIs Target (FY] ActuaI Methcd 1 Methcd 2 Methcd 3
1 LNUS CohorL 1)
Numeracy kaLe
LLeracy kaLe
100%
100%
99.92%
99.84%
92%
92%
92%
92%
0.5
0.5
2 LNUS CohorL 2)
Numeracy kaLe
LLeracy kaLe
95%
95%
97.76%
96.31%
103%
101%
100%
100%
1.0
1.0
3 LNUS CohorL )
Numeracy kaLe
LLeracy kaLe
90%
90%
89.83%
82.15%
100%
91%
100%
91%
0.5
0.5
4 Hgh Perormng Schools 50 39
78% 78% 0.5
5 EnrolmenL Lo pre-school 87% 80.50%
93% 93% 0.5
6 Head Leachersi prncpals
exceedng LargeL
Prmary school
Secondary school
4%
3%
NA*
5.50%
0%
183%
0%
100%
0
1.0
7 Head Leachersi prncpals
perormng below LargeL
Prmary school
Secondary school
6%
8%
NA*
5.60%
0%
143%
0%
100%
0
1.0
Nc. NkPIs Target (FY] ActuaI Methcd 1 Methcd 2 Methcd 3
1 keducLon n reporLed
ndex Crme
5% 7.60% 160% 100% 100%
2 keducLon n reporLed
SLreeL Crme
45% 41.30% 92% 92% 0.5
3 Fear o becomng vcLm
o crme
45% 57.30% 0% 0% 0
4 ncrease Lhe number o arresL
cases broughL Lo Lral charge
raLe)
25% 34.70%
of IPs opened were
brought to trial
139% 100% 1.0
5 Publc saLsacLon on polce
servce
65% 65.70% 120% 100% 1.0
TOTAL 102% 78% 70%
REDUCING CRIME

-
Thc cchicvcmcnts ]or primcry schoo|s wi|| on|y bc mccc cvci|cb|c in 201.
Thcrc]orc, thcsc N|P|s wi|| bc trcc|cc in 201.
Government Transformation ProgrammeAnnual Report 2012 Performance & Expenditure Government Transformation ProgrammeAnnual Report 2012 Performance & Expenditure 212 213
RAI SING LIVING STANDARDS OF LOW-INCOME HOUSEHOLDS
Nc. NkPIs Target (FY] ActuaI Methcd 1 Methcd 2 Methcd 3
1 To develop 1,OOO women
enLrepreneurs by 1sL
December 2O12
1,000 1,200 120% 100% 1.0
2 To ncrease home ownershp
amongsL poor households
- uld 1,OO kumah Mesra
kakyaL kMk) under SyarkaL
Perumahan Negara erhad
SPN) by 1sL December
2O12
1,500 2,010 134% 100% 1.0
3 To ensure ,6OO new
parLcpanLs n 1hZhM
programme by 1sL December
2O12
39,600 43,820 111% 100% 1.0
4 To ensure 1,27 exsLng
1hZhM parLcpanLs ncrease
Lher per capLa ncome above
Lhe poor PoverLy Lne ncome
PL)
13,237 15,047 113.67% 100% 1.0
5 To ensure 7,/8O exsLng
1hZhM parLcpanLs under
KPWKM, ncrease Lher
monLhly ncome by kM2OO
7480 7,936 106% 100% 1.0
6 Ensure 1OO% monLhly
updaLng o daLa n eKash
sysLem or all recpenLs
regsLered under 1hZhM
programme
100% 100% 100% 100% 1.0
7 To produce hal yearly reporLs
-( .-$%( %(*"%1"%(%2")
based on a survey Lo denLy
Lrends n ncome generaLon)
2 2
12 months of
data / profile
consolidation
completed
100% 100% 1.0
TOTAL 112% 100% 100%
Nc. NkPIs Target (FY] ActuaI Methcd 1 Methcd 2 Methcd 3
8 School mprovemenL
Programme SP) ComposLe
Score. reduce and 6 E 7
20% 43.63% 218% 100% 1.0
9 School mprovemenL
Programme SP) ComposLe
Score. ncrease and 1 E 2
8% 27.14% 339% 100% 1.0
TOTAL 118% 83% 64%
Government Transformation ProgrammeAnnual Report 2012 Performance & Expenditure Government Transformation ProgrammeAnnual Report 2012 Performance & Expenditure 214 215
IMPROVING URBAN PUBLI C TRANSPORT
Nc. NkPIs Target (FY] ActuaI Methcd 1 Methcd 2 Methcd 3
1 Modal Share 25% 20% 80% 80% 0.5
2 kdershp o Publc TransporL 6,000,000 334,598 56% 56% 0.5
3 PopulaLon lvng wLhn /OOm
o publc LransporL rouLe
72% 72% 100% 100% 1.0
4 KTM KomuLer peak load acLor 100% 53 189% 100% 1.0
5 kapd KL peak load acLor 80% 83 96% 96% 0.5
6 us Peak Load FacLor 70% 87% 124% 100% 1.0
7 Passenger SaLsacLon 55% 73% 133% 100% 1.0
8 WeghLed average raLo o
publc journey Lme
Lo prvaLe journey Lme
1.6:1 112% 112% 100% 1.0
9 koad SaeLy
DeaLhs per 1O,OOO vehcles)
3.01 3.21 94% 94% 0.5
Overall Composite
Scoring
109% 92% 78%
IMPROVING RURAL BASI C INFRASTRUCTURE
Nc. NkPIs Target (FY] ActuaI Methcd 1 Methcd 2 Methcd 3
1 cads DeIivery (km]
!%(#()267" '7673)#7
Sabah
Sarawak
462
454.8
433.1
520
555
478
113%
122%
110%
100%
100%
100%
1.0
1.0
1.0
2 Water DeIivery
!%(#()267" '7673)#7
Sabah
Sarawak
60,225
68,092
72,875
78,896
60,398
48,273
131%
89%
66%
100%
89%
66%
1.0
0.5
0.5
3 EIectricity DeIivery
!%(#()267" '7673)#7
Sabah
Sarawak
3,037
15,455
20,950
3,366
15,563
22,101
111%
101%
105%
100%
100%
100%
1.0
1.0
1.0
4 Hcusing DeIivery
!%(#()267" '7673)#7
Sabah
Sarawak
4,105
5,217
5,243
8,698
6,380
7,007
212%
122%
134%
100%
100%
100%
1.0
1.0
1.0
TOTAL 116% 98% 88%
Government Transformation ProgrammeAnnual Report 2012 Tweetbytes Government Transformation ProgrammeAnnual Report 2012 Tweetbytes 216 217
!"#$%&
#cosLovng
!%'&
#gLp2
#lowncomehouseholds
#myLeenlove
#pdrm #pemanduar #publcLransporL #respecL
#ruralbascnra #Lanyadrs #Leamalpha
#LeambeLa #Leambrovo #Leammalaysa !"#$"%&'()"*
#Lm #Lmpped #Lmweek
#LweeL/msa #LwLupkam !+,)"* #urbanpublcLransporL
#whaLdoyouLhnk
#whaL #youareLhegovL #yoursay
#neb #news #nexLsLage
#nkea
#ocLLwLesL
#pangkahrasuah
#malaysa #malaysaday #malaysan
#meeLdrs
#merdeka55 #myLeenlove
#gLp2012
#gtprcadmap2 !'(-.#/#&01%0
#kLm
#euro2012 #krapa #ashbackurLhegovL
#reerdehome #ge13 #gokl #governmenL
#crme #crmnkra
#educaLon
#bajeL2013 #bajeLrakyaL #chldhoodeducaLon #corrupLon
!+&"$#)-/"
Tweetbytes
frcm
Twitterjaya
Government Transformation ProgrammeAnnual Report 2012 Tweetbytes Government Transformation ProgrammeAnnual Report 2012 Tweetbytes 218 219
#TehTarikGTP
#tanyaIdris (Ask Idris)
#IkonEveryday
Tweetbytes frcm
Twitterjaya
The GTP TwLLer sessons covered
a wde vareLy o Lopcs LargeLng
varous goals rom provdng
normaLon and updaLes, Lo
aclLaLng a sLaLe-o-Lhe-arL
QEh sesson wLh key PEMhNDU
personnel. The use o TwLLer Lo
convey Lhe GTP message s also n
lne wLh Lhe overall LransormaLon
plan Lo opLmse Lhe use o
Lechnology Lo creaLe susLanable
and eecLve soluLons.
The ollowng hashLags - Lopc
markers - were deployed as parL
o Lhe GTP's 2O12 socal meda
sLraLegy.
A key goal of the Government Transformation
Programme (GTP) is to raise awareness and support
for its initiatives, particularly among the younger
generation. The GTP team recognises that the use
of traditional media alone is insuficient in reaching
out to media savvy youth, and hence has embarked
on a number of social media campaigns, particularly
through the Twitter micro-blogging service, to convey
its message.
>'# h>#'>)$63 ->A )55.0()/6#1 &'# &6&;2)$
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lcrgc cnd thc pcoplc bchnd spcc]c CTP
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E/8$)*&$;5&;$# FGHI*=
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I;4;*& XO<X=
Twttcr uscrs wcrc gvcn c unquc oppor?
tunty to quz PEMANDUs Chc] Exccutvc
Dgccr Dctuk 5cr drs Jclc cbout cnythng
$#2)&#1 &. &'# ->A )/1 U>A 2)*& 9)$5'= >'#
scsson, whch ]ccturcd twccts prc]xcd
by #tcnycdrs hcshtcg, scw sgn]ccnt
)5&6"6&+ )/1 &$#/1#1 /.= X 6/ 9)2)+*6) &')&
1)+=
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#/4)4# &'# (;:265 )& 2)$4#, )/1 &. ($."61#
6/8.$0)&6./ ./ )/1 52)$6865)&6./ .8
qucstons thcy mght hcvc. Ths scsson,
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")/ 1$6"#$ )/1 $.&6 :')6, )/1 *'.75)*#1
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5)/161)&#* 8.$ &'#6$ hE3./U"#$+1)+, 7'65'
$#5#6"#1 4..1 $#*(./*#*=
idris jaIa
@IdrisJala_
@bLalhah The GTP ams Lo harness d LalenL LhaL currenLly
resdes wLhn d cvl servce, many hv done well so ar E
resulLs r Lhere Lo prove
AbduIWahidAbduIHaIim
@pikorionexxes
kespecL Lhe orgn people, Lhey are specal @medan_maya
#LehLarkGTP @gLp_roadmap
AmiruI Zarif Azri
@amirulzarif
very normaLve E good sesson LonghL on urban
pub LransporL. Kudos @gLp_roadmap! #LehLarkGTP
http.//twitpic.com/coccv
Marricn Wayncr
@iyontagayo
Had a good caLch up wLh Lhe parLcpanLs o Lhe
#LehLarkGTP! voce ouL, be heard E you shall nd your
ways. CongraLulaLons @gLp_roadmap
CTP cadmap
@gtp_roadmap
SelamaL pLg! Check here Lo know whaL GTP'S mandaLe
#) bit.|y/v|Xt0C GTP Che @drsIala_ s Lakng quesLons.
Go on,#Tanyadrs
Nazrudin ahman
@naztynator
@gLp_roadmap #konEveryday ku adalah pengawa2 yg
berhadapan dgn raLusan rakyaL dgn l2 masng2, Lap
LeLap senyum E bersopan sanLun
akhtiar TaIhah
@btalhah
@gLp_roadmap WhaL are GTP's plans Lo Lrm Lhe cvl
servce Lo opLmal levels? hny Lmelne? #Tanyads
Md Amin MusIan
@draminmuslan
@gLp_roadmap #konEveryday - Trac Polcemen -
bravng Sun, kan, Nose and Noxous Fumes so can be
aL work and aL home on Lme.
azeI3
@azle3
Famly, hospLal sLas and Lhe men and women aL Loll
booLhs. They work Lrelessly. kespecL. #konEveryday
Government Transformation ProgrammeAnnual Report 2012 Tweetbytes Government Transformation ProgrammeAnnual Report 2012 Tweetbytes 220 221
The use oj Twitter to convey
the CTP messuge is u|so in |ine
with the overu|| trunsjormution
p|un to optimise the use oj
techno|ogy to creute sustuinub|e
unJ eective so|utions.
#UMGTP
#publictransport
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->A= `#:)&#$* 16*5;**#1 0.&6./* $#2)&#1 &.
thc Urbcn Publc Trcnsport, Ant-Corrupton
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Corrupton. Authortcs or Rckyct? Not
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UndiMsia
@UndiMsia
#umgLp govL. educaLon noL jusL abouL unds and passon,
L s also abouL Lhe mechansm
UndiMsia
@UndiMsia
#umgLp Ioyce. LsLenng Lo Lhe debaLe was jusL sLruck
by how much LhaL has yeL Lo be done or specal need
chldren n Lhs counLry.
UndiMsia
@UndiMsia
MoLon o Lhe day. "Ths house beleves LhaL Lhe
governmenL s responsble or corrupLon n Malaysa."
#umgLp
UndiMsia
@UndiMsia
Lokman. We however empaLhze wLh Lhe rakyaL's needs E
desres, as we are parL o Lhe rakyaL Loo. #umgLp
#MyTeenLove
CTP cttcndcd UNCEF cnd Chldlnc
9)2)+*6)[* h9l>##/T."# ($.4$)00# 6/
conuncton wth World Chldrcns Dcy on
XO F."#0:#$= ->A 26"#?&7##&#1 8$.0 &'#
#"#/& )* ) 7)+ &. 46"# ".65# &. &'# 5'621$#/
)/1 +.;&' .8 9)2)+*6)=
ADIAH NDD
@adibahnoor
#MYTeenLove share a lLLle less o yrselves on socal
meda. Once u posL yr locaLon, u open yrselves Lo harm
by Lhose wLh malcous nLenL
1uana 1aafar
@juanajaafar
Danelle Leong rom khTs gvng a round-up o
#MYTeenLove conversaLon onlne as moderaLed by
@LhesLar_rage
Government Transformation ProgrammeAnnual Report 2012 Tweetbytes Government Transformation ProgrammeAnnual Report 2012 Tweetbytes 222 223
Abd 5aad
@AbdSaad3
Now my warehouse goL no more blackouL
due 2 cable LheL.Thx :1/"$)#7 or
mplemenLng Ops Lusuh. No more cable
LheL #crmenkra @gLp_roadmap
Aimi Arina
@eyem3
#ddyouknow LhaL a LoLal o 1OOO rural homes
were connecLed wLh clean waLer supply n 2O11
@gLp_roadmap
Dng kian Ming
@imokman
@PDkMsa jusL came Lo my house Lo
ollow up on my case, apprecaLe Lher eorL, hope Lhey
manage Lo caLch Lhese guys @gLp_roadmap
Lch Mee Mian
@meemianloh
yeah heard LhaL Lhey connecLed elecLrcLy
Loo kT @kukokpeng. Gd nra n rural
SaraLok. CredL Lo @gLp_roadmap ?
akmaIv.AU
@akmalvABU
@gLp_roadmap buld mulL-lvl parkng complex nexL
Lo Lran sLaLons. So ppl can park n Lake Lran Lo work.
@drsIala_
1unaidi 1amsari
@junaidi_jam
@gLp_roadmap To be ar, Lhere are mprovemenLs Lo Lhe
LkT. / car Lrans and requency has ncreased. GreaL plan,
greaLer mplemenLaLon!
AmiruI Zarif Azri
@amirulzarif
Took d LkT yesL aLr 2yrs. MghLly mpressed
by d mprovemenLs E nLegraLon o
KIEhmpang lne. Well done @gLp_roadmap!
Ah ccn
@AhBoon4
@kuslMohd @Lankenglang @azmanhalm @ameermydn
Lhere wll be anoLher 8 Kk1M by end 2O12...snL LhaL
anLasLc? @gLp_roadmap @drsIala_
5arah 1chan
@johan_sarah
NO ChkS! kT @gLp_roadmap. The dedcaLed bus lanes are
*- %()2"% *5% #GoKL CLy us servces meeL Ls requency
o mns pc.twittcr.com/cMvv88CZ
Md Amin MusIan
@draminmuslan
@gLp_roadmap Thanks or Lhe eorL. Ls noL
how much we earned LhaL maLLer. Ls how
much we can provde or Lhe amly LhaLs
mporLanL.
Amir McsIim
@amirmoslim
0#/ 7 .5-6% 6--1 -( #gokl green lne, now
on board @MykapdKL KI Lne. GoLLa love
Lhe connecLvLy! @gLp_roadmap
syadhaza rcsIi
@syadrosli
@gLp_roadmap @drs_jala well kome was noL bulL n a
day.. so does all Lhese goals. .) evenLually everyone wll
eel Lhe mpacL.
CTP cadmap
@gtp_roadmap
Fresh graduaLes lack communcaLon sklls
and have poor Englsh. http.//bit.|y/|c|iZP 0-
you agree? Do share your opnons.
amada charIie
@amadacharlie
@gLp_roadmap MusL be able Lo read, undersLand,
communcaLe. Problem noL sLarLng rom U, sLarLed rom
%7"63
school days. 5iti Najwa
@SitiNajwaAhmad
@gLp_roadmap My aunLy joned
hZhMKHDMhT, aLer proper Lranng she now
works aL a chld care cenLre and
L pays really good.
CTP TWEET5
In the GTP 2.0 Road Map, no one gets left behind.
We welcome questions and feedback on the Government Transformation Programme (GTP).
Engage with us at @gtp_roadmap or www.pemandu.gov.my
Government Transformation ProgrammeAnnual Report 2012 Glossary Government Transformation ProgrammeAnnual Report 2012 Glossary 224 225
CIcssary
10MP 1OLh Malaysa Plan
1AZAM hkhr Zaman Mskn
AADK hgens hnL-Dadah Kebangsaan NaLonal hnL-Drug hgency)
AES huLomaLed EnorcemenL SysLem
AFC huLomaLed Fare CollecLon
AGC hLLorney-General Chambers
AIM hmanah khLar Malaysa
AKPK hgens Kaunselng dan Pengurusan KredL The CredL Counsellng
and DebL ManagemenL hgency)
ASEAN hssocaLon o SouLh-EasL hsan NaLons
ATP huLomaLc Tran ProLecLon
AUP hgreed-Upon Procedures
BB1M anLuan uku 1Malaysa
BET us Expressway TransL
BFR g FasL kesulLs
BHEUU ahagan Hal Ehwal Undang-undang Legal hars Dvson)
BLT ala League Table
BPH ahagan Pengurusan HarLanah ProperLy ManagemenL Dvson)
BPI rbe Payer ndex
BR1M anLuan kakyaL 1Malaysa
CBD CenLral usness DsLrcL
CCI CommuncaLons ConLenL and nrasLrucLure
CCSC Care and Cure Servce CenLre
CCTV Closed-crcuL Lelevson
CF CerLcaLes o FLness
CIP CorporaLe nLegrLy Pledge
COL CosL o Lvng
COMBI CommuncaLon or ehavoural mpacL
CPC CerLcaLe o PracLcal CompleLon
CPI CorrupLon PercepLons ndex
CPO Che Polce Ocer
CSI CorporaLe socal nvesLmenL
CSR CusLomer Servce kaLng
CSRM CusLomer Servce kaLng Machnes
DBKL Dewan andaraya Kuala Lumpur Kuala Lumpur CLy Hall)
DIG DepuLy nspecLor-General
DMO Delvery ManagemenL Oce
DoS DeparLmenL o SLaLsLcs
DTF Delvery Task Force
ECCE Early Chld Care EducaLon
EIU EconomsL nLellgence UnL
EPP EnLry PonL ProjecLs
EPU Economc Plannng UnL
ETP Economc TransormaLon Programme
#
C
A
D
B
E
Government Transformation ProgrammeAnnual Report 2012 Glossary Government Transformation ProgrammeAnnual Report 2012 Glossary 226 227
FDI Foregn drecL nvesLmenL
FELDA Federal Land DevelopmenL huLhorLy
FLET Fnancal LLeracy EducaLon Tranng
FMCG FasL-movng consumer goods
GCB Global CorrupLon aromeLer
GCR Global CompeLLveness keporL
GIS Geographcal normaLon sysLem
GNI Gross NaLonal ncome
GPI Global Peace ndex
GTP GovernmenL TransormaLon Programme
HAB HenLan hkhr andar
HDPE Hgh-densLy polyeLhylene
HDR 2011 Human DevelopmenL keporL 2O11
HPS Hgh Perormng School
ICT normaLon CommuncaLons Technology
ICU mplemenLaLon CoordnaLon UnL
IGP nspecLor-General o Polce
IIM nsLLuLe o nLegrLy Malaysa
IO nvesLgaLng Ocer
IPR nLernaLonal Perormance kevew
IRB nland kevenue oard
ITT BTS nLegraLed TransporL Termnal andar Task SelaLan also known as
Termnal ersepadu SelaLan)
JAIS IabaLan hgama slam Selangor
JKJR IabaLan KeselamaLan Ialan kaya koad SaeLy DeparLmenL)
JKM IabaLan Kebajkan MasyarakaL Socal Welare DeparLmenL)
JKR IabaLan Kerja kaya Publc Works DeparLmenL)
JNJK Iemaah Nazr dan Iamnan KualL School nspecLoraLe o Malaysa)
JPA IabaLan PerkhdmaLan hwam Publc Servce DeparLmenL o Malaysa)
F
H
I
J
JPAM IabaLan PerLahanan hwam Malaysa Malaysan Cvl
Deence DeparLmenL)
JPBD IabaLan Perancangan andar dan Desa Semenanjung Malaysa Town
and CounLry Plannng DeparLmenL)
JPJ IabaLan PengangkuLan Ialan Malaysa koad TransporL DeparLmenL)
JPNIN IabaLan Perpaduan Negara dan nLegras NaLonal UnLy and
nLegraLon DeparLmenL)
JPW IabaLan Pembangunan WanLa
JTK IabaLan Tenaga Kerja Labour DeparLmenL)
KAR1SMA 1Malaysa kakyaL Welare Programme
KBS KemenLeran ela dan Sukan Malaysa MnsLry o YouLh and SporLs)
KDN KemenLeran Dalam Neger MnsLry o Home hars)
KEDA Lembaga Kemajuan Wlayah Kedah Kedah kegonal DevelopmenL
huLhorLy)
KEJORA Lembaga Kemajuan Iohor Tenggara SouLheasL Iohor kegonal
DevelopmenL huLhorLy)
KEJORA Lembaga Kemajuan KelanLan SelaLan SouLheasL KelanLan kegonal
DevelopmenL huLhorLy)
KEMAS IabaLan Kemajuan MasyarakaL DeparLmenL o CommunLy
DevelopmenL)
KETENGAH Lembaga Kemajuan Terengganu Tengah CenLral Terengganu kegonal
DevelopmenL huLhorLy)
KeTTHA MnsLry o Energy, Green Technology and WaLer KemenLeran Tenaga,
Teknolog dan hr)
KK1M Keda Kan kakyaL 1Malaysa
KKLW KemenLeran Kemajuan Luar andar dan Wlayah MnsLry o kural and
kegonal DevelopmenL)
KPKT KemenLeran Perumahan dan Kerajaan TempaLan MnsLry o Housng
and Local GovernmenL)
KPWKM KemenLeran Pembangunan WanLa, Keluarga dan MasyarakaL MnsLry
o Women, Famly and CommunLy DevelopmenL)
KR1M Keda kakyaL 1Malaysa
KSN Che SecreLary Lo Lhe GovernmenL
KTMB KereLap Tanah Melayu erhad
KWPKB KemenLeran Wlayah PersekuLuan dan KesejahLeraan andar MnsLry
o Federal TerrLores and Urban Wellbeng)
K
Government Transformation ProgrammeAnnual Report 2012 Glossary Government Transformation ProgrammeAnnual Report 2012 Glossary 228 229
LIH Low-ncome Households
LINUS LLeracy and Numeracy Screenng
LPG Lqud peLroleum gas
LPPKN NaLonal PopulaLon and Famly DevelopmenL oard Lembaga
Penduduk dan Pembangunan Keluarga Negara)
LRT LghL kapd TransL
MACA Malaysan hnL-CorrupLon hcademy
MACC Malaysan hnL-CorrupLon Commsson
MAMPU Malaysa hdmnsLraLve ModernsaLon and ManagemenL Plannng UnL
MCAD Moble CompuLerse hccess Devces
MCPF Malaysan Crme PrevenLon FoundaLon
MDTCC MnsLry o DomesLc Trade, CooperaLve and Consumersm
KemenLeran Perdagangan Dalam Neger, Koperas dan Kepenggunaan)
MITI MnsLry o nLernaLonal Trade and ndusLry KemenLeran Perdagangan
hnLarabangsa dan ndusLr)
MKPI MnsLeral Key Perormance ndcaLor
MKRA MnsLeral Key kesulL hrea
MoA MnsLry o hgrculLure and hgro-based ndusLry KemenLeran PerLanan
E ndusLr hsas Tan Malaysa)
MoE MnsLry o EducaLon KemenLeran Pelajaran)
MoF MnsLry o Fnance KemenLeran Kewangan)
MoH MnsLry o HealLh KemenLeran KeshaLan)
MOHA MnsLry o Home hars KemenLeran Dalam Neger)
MOICC MnsLry o normaLon CommuncaLons and CulLure KemenLeran
Penerangan Komunkas dan Kebudayaan)
MOSTI MnsLry o Scence, Technology and nnovaLon KemenLeran Sans,
Teknolog dan novas)
MOT MnsLry o TransporL KemenLeran PengangkuLan)
MPIC MnsLry o PlanLaLon ndusLres and CommodLes KemenLeran
Perusahaan Perladangan dan KomodL Malaysa)
MRCB Malaysan kesources CorporaLon erhad
MRR2 Mddle kng koad 2
MRT Mass kapd TransL
L
M
NBTS New us TckeLng SysLem
NEM New Economc Model
NGO Non-governmenLal organsaLons
NKPI NaLonal Key Perormance ndcaLor
NKRA NaLonal Key kesulL hrea
NPCS NaLonal Pre-school Currculum SLandard
NPE New PanLa Expressway
NUTP NaLonal Unon o Lhe Teachng Proesson
OCPDs Ocer-n-Charge o Polce DsLrcL
PBT Phak erkuasa TempaLan Local Muncpal Councls)
PDRM Pols Dkaja Malaysa koyal Malaysan Polce Force)
PEMANDU Perormance ManagemenL and Delvery UnL
PGA Pasukan Gerak hm
PIAM PersaLuan nsurans hm Malaysa General nsurance hssocaLon
o Malaysa)
PISA Programme or nLernaLonal SLudenL hssessmenL
PPP Publc-PrvaLe ParLnershp UnL
PR1MA Projek kumah 1Malaysa
PUSPEN PusaL Pemulhan Penaghan NarkoLk
PVR Polce volunLeer keserve
PwC PrcewaLerhouseCoopers Malaysa
O
N
P
Government Transformation ProgrammeAnnual Report 2012 Glossary Government Transformation ProgrammeAnnual Report 2012 Glossary 230 231
RBI kural asc nrasLrucLure
RELA kaLan kelawan kakyaL Malaysa People's volunLeer Corps)
RISDA kubber ndusLry Smallholders DevelopmenL huLhorLy
RoS kegsLrar o SoceLes Malaysa
RTC kural TransormaLon CenLre
RTD koad TransporL DeparLmenL,
RTM kado Televson Malaysa
SAIDI SysLem hverage nLerrupLon DuraLon ndex
SAPS SsLem hnalss Peperksaan Sekolah School ExamnaLon
hnalyss SysLem)
SCMS Sae CLy MonLorng SysLem
SCP Sae CLy Programme
SEAS School ExamnaLon hnalyss SysLem
SIP School mprovemenL Programme
SIT School mprovemenL ToolkL
SME Small and Medum EnLerprses
SMPK SsLem MaklumaL Prasekolah Kebangsaan
SPAD Land Publc TransporL Commsson Suruhanjaya PengangkuLan
hwam DaraL)
SPNB SyarkaL Perumahan Negara erhad
SPRINT SsLem Penyuraan Trak KL araL Sdn hd
SPU Sarawak SLaLe Plannng UnL
SRS Skm kondaan Sukarela
R
S
TI Transparency nLernaLonal
TI-M Transparency nLernaLonal Malaysa
TIMMS Trends n nLernaLonal MaLhemaLcs and Scence SLudy
TNB Tenaga Nasonal erhad
TUKAR Transormas UnLuk Keda kuncL
UKAS Publc-PrvaLe ParLnershp UnL UnL Kerjasama hwam SwasLa)
UNDP UnLed NaLon DevelopmenL Programme
UPEN Sabah Sabah SLaLe Economc Plannng UnL
UPT Urban Publc TransporL
VPS volunLary PaLrol Scheme
VTREC vehcle TheL keducLon Councl o Malaysa
WCP World Class Polcng
WEF World Economc Forum
WJP World IusLce ProjecL
T
V
U
W
Government Transformation ProgrammeAnnual Report 2012 Acknowledgements Government Transformation ProgrammeAnnual Report 2012 Acknowledgements 232 233
AckncwIedgements
The Government Transformation Programme (GTP) is a holistic plan of
change involving multiple stakeholders from both the private and public
sectors. The Government of Malaysia would like to express its appreciation
and gratitude to the participating civil servants, corporations and non-
governmental organisations, which have contributed time, efort and
advice to the GTPs planning and execution. While it would be practically
impossible to acknowledge every agency and person that have contributed
to the GTPs implementation, the Government would like to make a special
mention of the following organisations.
ADDRESSING THE RISING COST OF LIVING NKRA
MnsLry o DomesLc Trade, Co-operaLves and
Consumersm KPDNKK)
MnsLry o EducaLon MoE)
MnsLry o Fnance MoF)
MnsLry o HealLh MoH)
MnsLry o Hgher EducaLon MoHE)
Perumahan kakyaL 1Malaysa Pk1Mh) erhad
REDUCING CRIME NKRA
hLLorney General's Chambers hGC)
Che kegsLrar's Oce, Federal CourLs o Malaysa
DeparLmenL o normaLon
DeparLmenL o NaLonal UnLy and nLegraLon
Federal DeparLmenL o Town and CounLry Plannng
mmgraLon DeparLmenL o Malaysa
Kuala Lumpur CLy Hall DKL)
Legal hars Dvson HEUU)
Malaysa Cvl Deence DeparLmenL
MnsLry o Fnance MoF)
MnsLry o HealLh MoH)
MnsLry o Home hars MoHh)
MnsLry o Housng and Local GovernmenL KPKT)
MnsLry o normaLon, CommuncaLons and CulLure KPKK)
MnsLry o YouLh and SporLs KS)
NaLonal hnL-Drug hgency hhDK)
The People's volunLeer Corps kELh)
Prsons DeparLmenL o Malaysa
Publc Servce DeparLmenL o Malaysa IPh)
koyal Malaysan CusLoms DeparLmenL
koyal Malaysan Polce Force PDkM)
Sarawak SLaLe GovernmenL
FIGHTING CORRUPTION NKRA
hmercan Malaysan Chamber o Commerce hMCHhM)
hLLorney-General's Chambers hGC)
hudLor-General's DeparLmenL
ursa Malaysa erhad
CenLral ank o Malaysa NM)
Che kegsLrar's Oce, Federal CourL O Malaysa
Companes Commsson o Malaysa SSM)
Economc Plannng UnL EPU), Prme MnsLer's DeparLmenL
Government Transformation ProgrammeAnnual Report 2012 Acknowledgements Government Transformation ProgrammeAnnual Report 2012 Acknowledgements 234 235
ElecLon Commsson o Malaysa SPk)
Embassy o Lhe UnLed SLaLes
Hgh Commsson o nda
nsLLuLe or Democracy and Economc hars DEhS)
mmgraLon DeparLmenL Malaysa
mplemenLaLon CoordnaLon UnL CU), Prme MnsLer's
0%17"*$%(*
nsLLuLe o nLegrLy Malaysa M)
Legal hars Dvson, Prme MnsLer's DeparLmenL HEUU)
Local GovernmenL DeparLmenL, MnsLry o Housng and
Local GovernmenL KPKT)
Malaysa hdmnsLraLve ModernsaLon and ManagemenL
Plannng UnL MhMPU)
Malaysan hnL-CorrupLon hcademy MhCh)
Malaysan hnL-CorrupLon Commsson MhCC)
Malaysan ar
Malaysan CommuncaLons and MulLmeda Commsson MCMC)
Malaysa nsLLuLe O CorporaLe Governance MCG)
Malaysan NaLonal News hgency
'%/#7 !"#$7
MnsLry o Fnance MoF)
MnsLry o Foregn hars KLN)
MnsLry o Home hars KDN)
MnsLry o Housng and Local GovernmenL KPKT)
MnsLry o normaLon CommuncaLons and CulLure KPKK)
MnsLry o nLernaLonal Trade and ndusLry MT)
MnsLry o Works
NaLonal hudL DeparLmenL
NaLonal nsLLuLe o Publc hdmnsLraLon NThN)
NaLonal SecurLy Councl MKN)
Publc-PrvaLe ParLnershp UnL UKhS)
Publc Servces Commsson Malaysa SPh)
Publc Servce DeparLmenL o Malaysa IPh)
Publc Works DeparLmenL IKk)
kado Televson Malaysa kTM)
kegsLrar o SoceLes Malaysa kOS)
koad TransporL DeparLmenL Malaysa IPI)
koyal Malaysan CusLoms DeparLmenL
koyal Malaysan Polce Force PDkM)
SecurLes Commsson Malaysa
Soco-Economc kesearch CenLre SEkC)
Transparency nLernaLonal, Malaysa T-M)
UnLed NaLon DevelopmenL Programme UNDP)
The Malaysan-German Chamber o Commerce
and ndusLry MGCC)
IMPROVING STUDENT OUTCOMES NKRA
Cambrdge ESOL, UnversLy o Cambrdge, UK
CommunLy DevelopmenL DeparLmenL KEMhS)
DeparLmenL o NaLonal UnLy E nLegraLon IPNN)
DeparLmenL o Socal Welare IKM)
DsLrcL EducaLon Oces
Early Chldhood Care E EducaLon ECCE) Councl
mplemenLaLon CoordnaLon UnL CU), Prme MnsLer's
0%17"*$%(*
nLernaLonal slamc UnversLy Malaysa
MnsLry o EducaLon MoE)
MnsLry o HealLh MoH)
Publc Servce DeparLmenL o Malaysa IPh)
PusaL hsuhan Tunas slam PhST)
SeDdk Sdn. hd., subsdary o Sarawak Economc DevelopmenL
CorporaLon SEDC)
Sekolah Menengah Ser Kembangan
SLaLe EducaLon Oces
Yayasan Sabah
Government Transformation ProgrammeAnnual Report 2012 Acknowledgements Government Transformation ProgrammeAnnual Report 2012 Acknowledgements 236 237
RAISING LIVING STANDARDS OF
LOW INCOME HOUSEHOLDS NKRA

hgens Kaunselng dan Pengurusan KredL hKPK) i The CredL
Counsellng and DebL ManagemenL hgency
hmanah khLar Malaysa hM)
Economc Plannng UnL EPU), Prme MnsLer's DeparLmenL
MnsLry o HealLh MoH)
MnsLry o Human kesources MoHk)
EPC Homes
IabaLan Kemajuan Orang hsl IhKOh) i DeparLmenL o Orang hsl
DevelopmenL, MnsLry o kural and kegonal DevelopmenL
MnsLry o hgrculLure E hgro based ndusLry
MnsLry o Federal TerrLores and Urban Well-eng Moh)
MnsLry o kural and kegonal DevelopmenL KKLW)
MnsLry o Women, Famly and CommunLy DevelopmenL
KPWKM)
Sabah SLaLe DevelopmenL Oce
Sarawak SLaLe DevelopmenL Oce
Sarawak SLaLe Plannng UnL
Oce o Lhe SLaLe SecreLary Sabah
Oce o Lhe SLaLe SecreLary Sarawak
MnsLry o kural DevelopmenL, Sabah
MnsLry o hgrculLure E Food ndusLry, Sabah
SyarkaL Perumahan Negara erhad SPN)
Sarawak SLaLe GovernmenL
Sabah SLaLe GovernmenL
mplemenLaLon CoordnaLon UnL CU), Prme MnsLer's
0%17"*$%(*
IMPROVING RURAL DEVELOPMENT NKRA

DeparLmenL o hgrculLure Doh)
DeparLmenL o SLaLsLcs DoS)
Economc Plannng UnL, Sabah
Federal Land ConsoldaLon and kehablLaLon huLhorLy FELCkh)
mplemenLaLon and CoordnaLon UnL CU)
Lembaga Kemajuan Iohor Tenggara KEIOkh)
Lembaga Kemajuan KelanLan SelaLan KESEDhk)
Melaka SLaLe GovernmenL
MnsLry o Fnance MoF)
MnsLry o kural and kegonal DevelopmenL KKLW)
MnsLry o kural DevelopmenL, Sabah
MnsLry o kural DevelopmenL, Sarawak
MnsLry o Toursm MoTOUk)
NaLonal WaLer Servces Commsson
Oce o Lhe Sabah SLaLe SecreLary
Oce o Lhe Sarawak SLaLe SecreLary
Perak SLaLe GovernmenL
Perbadanan Labuan
Publc Works DeparLmenL IKk), Malaysa
Publc Works DeparLmenL IKk), Sabah
Publc Works DeparLmenL IKk), Sarawak
Sabah Economc DevelopmenL and nvesLmenL huLhorLy SEDh)
Sabah ElecLrcLy Sdn. hd.
Sabah SLaLe GovernmenL
Sarawak Corrdor o kenewable Energy SCOkE)
Sarawak Energy erhad
Sarawak SLaLe GovernmenL
Sbu WaLer oard
SLaLe WaLer DeparLmenL, Sabah
Tenaga Nasonal erhad TN)
Government Transformation ProgrammeAnnual Report 2012 Acknowledgements 238
IMPROVING URBAN PUBLIC TRANSPORT NKRA

hmpang Iaya Muncpal Councl
ProperLy and Land ManagemenL Dvson PH), Prme MnsLer's
0%17"*$%(*
Economc Plannng UnL EPU), Prme MnsLer's DeparLmenL
Express kal Lnk Sdn hd
Kajang Muncpal Councl MPKI)
Klang Muncpal Councl MPK)
KereLap Tanah Melayu erhad KTM)
Kuala Lumpur CLy Hall DKL)
Land Publc TransporL Commsson SPhD)
Local GovernmenL DeparLmenL IKT)
Malaysan Hghway huLhorLy LLM)
Malaysan kesources CorporaLon erhad MkC)
Mass kapd TransL CorporaLon Sdn hd MkT Corp)
MnsLry o Fnance MoF)
MnsLry o TransporL MoT)
MnsLry o Works KKk)
Publc PrvaLe ParLnershp UnL UKhS)
kalway hsseL CorporaLon khC)
koad TransporL DeparLmenL Malaysa IPI)
koad SaeLy DeparLmenL IKIk)
Shah hlam CLy Councl MSh)
Selayang Muncpal Councl MPS)
Sepang Muncpal Councl MPSepang)
Subang Iaya Muncpal Councl MPSI)
SLaLe Economc Plannng UnL UPEN) Selangor
SyarkaL Prasarana Negara erhad SPN)
Touch 'n Go Sdn hd TNGS)
Urusbud TkhNSPLhN Sdn hd

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