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Inder Matharu

Personal Profile

Effective organiser and manager of groups of employees.
Degree in Business Management.
Ability to concentrate for long periods, excellent attention to detail.
Hard working, resilient and flexible to business requirements.

Experience

Experienced and competent in customer service and business administration skills.
Managed over seventy drivers whilst working with Golden Tours.
Have had responsibility for the operation of large bus station premises whilst working for Transport for
London.
Over six years providing a high standard of customer service whilst on the front line as Station Controller for
Transport for London.

Education
Gained a lower Second Class Honours in BA Business Management at the University of Westminster in
March 2005.

Achieved three A-Levels during the summer of 1997 in Chemistry: B, Physics: D and Geography: C. Also two
years prior; passed 10 GCSEs at grades A-C. The above qualifications were at Seven Kings High School and
Seven Kings Sixth Form College respectively.

Employment History

Currently working at Golden Tours Transport Ltd. as a Traffic Assistant. The company operates open top bus
tours in central London and Coach tours throughout the UK. This position is office based located at the depot
where the buses and coaches are located. It involves allocating duties to drivers, creating driver rotas,
covering unallocated duties, ensuring that the legal rules around driving hours are followed this part of the
job requires use of Excel and MS Office. Other parts of the job include checking vehicles for damage,
monitoring of drivers paperwork and ensuring drivers follow the schedule when serving bus stops in London.
To do this job effectively requires organising capability and ability to multi task as the company employs over
seventy drivers, also discretion and ability to communicate clearly are essential. I have been working here
since March 2013.

From December 2012 to March 2013 worked as an Inventory Controller, for Clintons. This was located at
the main distribution centre in Loughton. This job involved keeping records of stock movements via the data
warehouse program run on Excel, stock had to be physically checked weekly, high levels of accuracy and
concentration were required. Also on occasions the job would require unloading of Lorries.

Before Clintons, from March 2012 to August 2012 were spent abroad in India, travelling through the Punjab,
Himachal Pradesh, Dharamshala, Shimla and ending up in New Dehli. This experience was very valuable, it
caused immersion into a culture different from our own resulting in an enlarged perception on things. The
period from August 2012 to December 2012 was one of unemployment.

The job of Bus Station Controller occupied the time between April 2007 and February 2012. This
employment was with Transport for London. The role was based on the Bus Station, the prime duty was to
ensure the safety of the public using the station and giving information to the travelling public and also
dealing with complaints. It was also required of us to report on the efficiency of the bus operators that used
the station to TfL management. Customer service was very important in this job and also the ability to deal
with crowds especially when the service was delayed.

I spent over a year on the Graduate Management Programme at Bestways, Bestways is a large cash and
carry chain selling wholesale to small retailers. This training programme involved understanding all retail
operations, for example; till operation, Goods-in: Purchase orders and Goods received notices, Stock takes,
Pricing and supervising staff. This job ended in February 2007 because of a job offer from Transport for
London. I began this job in August 2005.

Interests and Hobbies

Studied Ancient South Asian Languages part time for four years at the school of oriental and African studies
in London. Play badminton regularly and participate in 5km runs that are organised at the local park on
weekends.

Personal Details

Address: 16 Kings Gardens, Ilford, Essex IG1 4AJ.
Mobile: 077 62 88 99 53
Home: 020 8478 6365
D.O.B: 16
th
June 1981.

References are available on request.