Introduction to Information Systems Chapter 7

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Eleventh Edition
1
Introduction to Information Systems
Essentials for the Internetworked E-Business Enterprise
Irwin/McGraw-Hill Copyright 2002, The McGraw-Hill Companies, Inc. All rights reserved.
C h a p t e r
James A. OBrien
7
Electronic
Business
Systems
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Chapter Objectives
Identify each of the following cross-functional
e-business systems and give examples of
how they can provide significant business
value to a company and its customers and
business partners.
Enterprise resource planning
Customer relationship management
Enterprise application integration
Supply chain management
Online transaction processing
Enterprise collaboration
Introduction to Information Systems Chapter 7
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Chapter Objectives
Give examples of how Internet and other
information technologies support business
processes within the business functions of
accounting, finance, human resource
management, marketing, and production and
operations management.
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The e-Business Application Architecture
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Enterprise Resource Planning
Sales
Distribution,
Order
Management
Accounting
and Finance
Production
Planning
Human
Resources
Integrated
Logistics
Customer/
Employee
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Customer Relationship Management
Sales
Cross-Sell
Up-Sell
TeleSales
Store Front
and Field
Service
Marketing and
Fulfillment
Customer
Service and
Support
Retention
and Loyalty
Programs
Customer
Contact Management
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Cross-Functional Integrated Systems
Front Office
Applications
CRM Application
Customer Service
Field Service
Sales Order
Product Config
Back Office
Applications
ERP Application
Distribution
Manufacturing
Scheduling
Finance
Enterprise
Application
Integration
Enterprise Application
Cluster
Enterprise Application
Cluster
C
u
s
t
o
m
e
r
s

Suppliers
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Supply Chain Management
Schedule Make Deliver
Transportation
Planning
Demand
Planning
Order
Commitment
Advance
Scheduling
Manufacturing Manufacturing
Planning
Distribution
Planning
Internetworked Supply Chain Management
Supply
Chain
Life Cycle
SCM
Functional
Processes
SCM
Integrated
Solution
Commit
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Transaction Processing Systems
Database
Maintenance
Online/Realtime
Transaction
Processing
Batch
Online/Realtime
Data
Entry
Document
and Report
Generation
Inquiry
Processing
1 2
3
4
5
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Tools for Enterprise Collaboration
Enterprise
Collaboration
System
Communications
Electronic
Communications
Tools
Electronic
Conferencing
Tools
Collaborative
Tools
Collaborative
Work
Management
Tools
E-Mail
Voice Mail, I Phone
Web Publishing
Faxing
Data Conferencing
Voice Conferencing
Videoconferencing
Discussion Forums
Electronic Meetings

Calendaring
Task and Project Mgt
Workflow Systems
Knowledge Mgt
Document Sharing
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Introduction to Information Systems Chapter 7
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Functional Business Information Systems
Production
Operations
Marketing
Human Resource Human Resource
Management
Finance Accounting
Functional
Business
Systems
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Marketing Information Systems
Marketing
Information
Systems
Interactive
Marketing
Sales Force
Automation
Sales Force
Automation

Relationship
Management
Customer
Relationship
Management
Management
Sales
Management
Research and
Forecasting
Market
Research and
Forecasting


Advertising
and
Promotions
Management
Product
Management
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Targeted Marketing
Online Behavior
Community
Context
Demographic/
Psychographic
Content
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Manufacturing Information Systems
Engineering
Systems
CAD
CAE
Computer-
Aided
Process
Planning
Manufacturing
Execution
Systems
Shop Floor
Scheduling
Machine Control
Process Control
Robotic Control
Computer Integrated Manufacturing
Manufacturing
Resource
Planning
Production
Forecasting
Production
Scheduling
Quality Control
Remote
Worker
Supplier
Extranet
Intranet
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Human Resource Management
Manpower
Planning
Labor Force
Tracking
Labor Cost
Analysis
Turnover
Analysis
Recruitment
Workforce
Planning

Skill assessment
Performance
evaluation
Payroll
control
Benefits
Administration
Compensation
effectiveness
Benefits
Analysis
Contract
costing
Salary forecast
Succession
planning
Performance
appraisal plans
Training
effectiveness
Career
matching
Staffing
Training &
Development
Compensation
Administration
Strategic
Systems
Tactical
Systems
Operational
Systems
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Accounting Information Systems
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Financial Information Systems
Financial
Information
Systems
Financial
Planning
Cash
Management

Management
Investment
Management
Capital
Budgeting
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Chapter Summary
The e-Business Application Architecture
reflects the key e-business applications and
their interrelationships.
Cross-functional enterprise applications cross
the boundaries of traditional business
functions. These systems focus on supporting
integrated clusters of business processes.
Supply Chain Management relies on
information technology and management
practices to optimize information and product
flows among the processes and business
partners within the supply chain.
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Chapter Summary (cont)
A transaction processing system is an
information system that processes data
resulting from the occurrence of business
transactions.
Traditional functional business systems
support specific business functions including
marketing, accounting, finance,
production/operations, and human resource
management.
Marketing information systems support
traditional and e-commerce processes and
management of the marketing function.
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Chapter Summary (cont)
Computer-based manufacturing systems help a
company simplify, automate, and integrate
many of the activities needed to quickly
produce high-quality products to meet
changing customer demands.
Human resource information systems support
human resource management in organizations.
Several different types of electronic payment
systems are used to support e-commerce
transactions.
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Chapter Summary (cont)
Because the Internet is not a secure
network special security measures must
be undertaken to protect sensitive
customer information.