MOHIT RANJAN

A-34 Milapnagar Uttam Nagar

New Delhi -110059 E-Mail:mohit.ranjan9@gmail.com
Contact: +91-9310844807\9999090876

Seeking assignments in System Administration, IT Infrastructure Management, Technical

Support with a technology driven organization of repute.

CAREER OBJECTINE

To use my knowledge, skills and proven abilities for the growth of an organization that promotes
learning, motivation and teamwork.

ORGANISATIONAL EXPERIENCE

⇒ Worked in CMS Computers Ltd. handling a site GE Money as an ATE Engineer,

since 25th August, 2008 to 14th November, 2008.

⇒ Working in CMS Info. Systems Pvt. Ltd. handling a site Aricent Technology as an
Desktop Engineer, since 14th November, 2008 .

Training:
 McAfee 8.5i antivirus training 2days in Aricent Technology.
 Lotus notes 6.5/7.2 mail training 2 days in Aricent Technology.

ARICENT: Is a global leader in the convergence marketplace, providing solutions for Voice over
Packet, SS7 Signalling, IMS, Broadband, Dotcoms, Wireless, Billing and OSS, Communication
Applications and Handset domains. FSS offers both licensable technologies and outsourcing services
to meet the needs of more than 3000 customers globally.

JOB PROFILE:

⇒ Installation & configuration of Operating System Windows 2000, Windows XP Professional and
window vista.
⇒ Responsible for outlook configuration and troubleshooting of outlook related problem
⇒ Configuration and Troubleshooting of Lotus notes 6.5/7.2 client
⇒ Installing, updating and managing antivirus Norton Antivirus Corporate addition and MacAfee
Enterprise 8.5.0.781.
⇒ Installing, configuring and troubleshooting of the different application like Ms-office, Cygwin,
Exceed NT, CA, SAP client, VNC, Oracle client and WinCvs etc.
⇒ Installing and Configuring CISCO VPN client 4.0.
⇒ Providing Remote support by using Dame Ware mini control and NT Utilities.
⇒ Documentation of Daily Call Report & Maintaining Inventory.
⇒ Troubleshooting of LAN related problem & Updating, maintaining and closing tickets.
⇒ Interconnectivity between two or more computers for sharing of information and resources in a
Workgroup / Domain environment.
⇒ Updating Service Pack and Patches on Desktops/ Laptops, configuring and Troubleshooting
Hardware, Software and Network issue at user desk.

Strength & Key Result Areas:

⇒ Installing, configuring, troubleshooting, system maintenance & installing Window 2000/Window

Xp Service pack2 and window vista sp2.
⇒ Managing customer service operations for rendering and achieving quality services.
⇒ Responsible for resolving customer complaints on technical issues.
⇒ Providing value added customer services by attending customer queries and issues.
⇒ Handling software licensing issues/ calls related to hardware, network, and software problems.
⇒ Knowledge of customer service techniques.
⇒ Ready to take on new challenges to upgrade my personal capacity.
⇒ Capacity to work under stress to generate sale targets.
⇒ Ability to use directions and provide directions to others.

TECHNICAL SKILL

⇒ Operating Systems: Windows server family, Windows XP and Windows 2000 Professional.
⇒ Hardware: System hardware problems diagnosis and their troubleshooting.

⇒ Application: MS Office, Adobe group software’s and all software installations.

⇒ Mail: Lotus notes, MS outlook and outlook Express.

⇒ Language: C, C++, Java, HTML, Visual Basic & SQL 6.0.

EDUCATION

⇒ B.Sc ‘IT’ from B.C.A.S Dehradun affiliated H.N.B, Garhwal University in 2008.
⇒ (10+2)th from M.I college, Chapra in 2005.
⇒ 10th from R.C.S, Chapra in 2003.

Professionals Education

 6th month Diploma in computer science (DCA) from Starlight G.pur.

 Doing course in CCNA from IANT Vikaspuri New-Delhi.

PERSONAL DETAILS

Father’s Name Sri Harendra Shrivastava

Gender Male
Marital Status Single
Date of Birth 30th OCT 1988
Nationality Indian
Interest & Hobbies Listening to music, working with computers, PC games.
Languages Known English, Hindi
Religion Hindu
Category General

DECALARATION

I hereby declare that about statement are true. Correct and complete to that best of my knowledge
and belief.

DATE:
PLACE: MOHIT RANJAN