TR Hilot (Wellness)

HILOT (WELLNESS MASSAGE) NC II
HEALTH, SOCIAL, AND OTHER COMMUNITY

DEVELOPMENT SERVICES SECTOR
Technical Education and Skills Development
Authority
East Service Road, South Superhighway, Taguig, City Metro Manila
Technical Education and Skills Development Act of 1994
(Republic Act No. 9!"
Section 22, Et!"#i$%ent !n& A&%init'!tion o( t$e N!tion!#
T'!&e S)i## St!n&!'&* o( t$e RA ++,- )no.n ! t$e TESDA Act
%!n&!te TESDA to et!"#i$ n!tion!# occ/0!tion!# )i##
t!n&!'&1 T$e A/t$o'it2 $!## &e3e#o0 !n& i%0#e%ent !
ce'ti(ic!tion !n& !cc'e&it!tion 0'o4'!% in .$ic$ 0'i3!te in&/t'2
4'o/0 !n& t'!&e !oci!tion !'e !cc'e&ite& to con&/ct
!00'o3e& t'!&e tet, !n& t$e #oc!# 4o3e'n%ent /nit to 0'o%ote
/c$ t'!&e tetin4 !cti3itie in t$ei' 'e0ecti3e !'e! in
!cco'&!nce .it$ t$e 4/i&e#ine to "e et "2 t$e A/t$o'it21
The Competency Standards (CS) serve as basis for the:
1. Competency assessment and certification;
2. Registration and delivery of training programs; and
. !evelopment of c"rric"l"m and assessment instr"ments.
#ach CS has fo"r sections:
Section 1 !efinition of $"alification % refers to the gro"p of
competencies that describes the different f"nctions of the
&"alification.
Section 2 Competency Standards % gives the specifications of
competencies re&"ired for effective 'or( performance.
Section Training Standards % contains information and re&"irements in
designing training program for certain $"alification. )t incl"des
c"rric"l"m design; training delivery; trainee entry
re&"irements; tools* e&"ipment and materials; training
facilities; trainer+s &"alification; and instit"tional assessment.
Section , -ational .ssessment and Certification .rrangement %
describes the policies governing assessment and certification
proced"re.
TA5LE O6 CONTENTS
HEALTH, SOCIAL AND OTHER COMMUNITY
DEVELOPMENT SERVICES SECTOR
/age -o.
SECTION 7 HILOT (WELLNESS MASSAGE) NC II 7
SECTION 2 COMPETENCY STANDARDS
5!ic Co%0etencie 2879
Co%%on Co%0etencie 7:82,
Co'e Co%0etencie 9;8<2
SECTION 9 TRAINING STANDARDS
917 C/''ic/#/% Dei4n
5!ic Co%0etencie <9
Co%%on Co%0etencie <:
Co'e Co%0etencie <<8<-
912 T'!inin4 De#i3e'2 <-
919 T'!inee Ent'2 Re=/i'e%ent <+
91: Lit o( Too#, E=/i0%ent !n& M!te'i!# <+
91< T'!inin4 6!ci#itie <>
91- T'!ine'? @/!#i(ic!tion <>
91+ Intit/tion!# Ae%ent <>
SECTION : NATIONAL ASSESSMENT AND
CERTI6ICATION ARRANGEMENTS <,
COMPETENCY MAP -;
DE6INITION O6 TERMS -7
ACANOWLEDGEMENTS
TRAINING REGULATIONS 6OR
SECTION 7 HILOT (WELLNESS MASSAGE) NC II @UALI6ICATION
This HILOT (WELLNESS MASSAGE) NC II $"alification consists of competencies that a
person m"st achieve to plan the hilot 'ellness program of client0s* provide pre%service to
client0s* apply hilot 'ellness massage techni&"es and provide post%advice on post%services to
clients.
The 1nits of Competency comprising this &"alification incl"de the follo'ing:

UNIT CODE 5ASIC COMPETENCIES
23311132 /articipate in 'or(place comm"nication
23311134 5or( in a team environment
23311136 /ractice career professionalism
23311137 /ractice occ"pational health and safety proced"res
UNIT CODE COMMON COMPETENCIES
8CS2231 )mplement and monitor infection control policies and proced"res
8CS222232 Respond effectively to diffic"lty0challenging behavior
8CS223 .pply basic first aid
8CS223, 9aintain high standards of patient0client services
UNIT CODE CORE COMPETENCIES
8CS22231 /lan the hilot 'ellness program of client0s
8CS22232 /rovide pre%service to hilot client0s
8CS2223 .pply hilot 'ellness massage techni&"es
8CS2223, /rovide post advice and post%services to hilot clients
. person 'ho has achieved this $"alification is competent to be:
Hi#ot (We##ne) M!!4e T$e'!0it
TR 8ilot 5ellness 9assage -C)) % 1 %
SECTION 2 COMPETENCY STANDARDS
This section gives the details of the contents of the basic* common and core "nits of
competency re&"ired in HILOT (WELLNESS MASSAGE) NC II.

5ASIC COMPETENCIES
1-)T :; C:9/#T#-C< : PARTICIPATE IN WORAPLACE COMMUNICATION
1-)T C:!# : <;;9777;<
1-)T !#SCR)/T:R : This "nit covers the (no'ledge* s(ills and attit"des re&"ired to
gather* interpret and convey information in response to
'or(place re&"irements.
ELEMENT
PER6ORMANCE CRITERIA
Italicized terms are elaborated in the Range of =ariables
1. :btain and convey
'or(place
information
1.1 Specific and relevant information is accessed from appropriate
sources.
1.2 #ffective &"estioning* active listening and spea(ing s(ills are
"sed to gather and convey information.
1. .ppropriate medium is "sed to transfer information and ideas
1., .ppropriate non% verbal comm"nication is "sed.
1.2 .ppropriate lines of comm"nication 'ith s"pervisors and
colleag"es are identified and follo'ed.
1.4 !efined 'or(place proced"res for the location and storage of
information are "sed.
1.6 /ersonal interaction is carried o"t clearly and concisely.
2. /articipate in
'or(place meetings
and disc"ssions
2.1 Team meetings are attended on time.
2.2 :'n opinions are clearly e>pressed and those of others are
listened to 'itho"t interr"ption.
2. 9eeting inp"ts are consistent 'ith the meeting p"rpose and
established protocols.
2., Workplace interactions are cond"cted in a co"rteo"s manner.
2.2 $"estions abo"t simple ro"tine 'or(place proced"res and
maters concerning 'or(ing conditions of employment are
as(ed and responded to.
2.4 9eetings o"tcomes are interpreted and implemented.
. Complete relevant
'or( related
doc"ments
.1 Range of forms relating to conditions of employment is
completed acc"rately and legibly.
.2 5or(place data is recorded on standard 'or(place forms and
doc"ments.
. ?asic mathematical processes are "sed for ro"tine calc"lations.
., #rrors in recording information on forms0 doc"ments are
identified and properly acted "pon.
.2 Reporting re&"irements to s"pervisor are completed according
to organi@ational g"idelines.
RANGE O6 VARIA5LES
VARIA5LE RANGE
1. .ppropriate so"rces 1.1 Team members
1.2 S"ppliers
1. Trade personnel
1., Aocal government
1.2 )nd"stry bodies
2. 9edi"m 2.1 9emorand"m
2.2 Circ"lar
2. -otice
2., )nformation disc"ssion
2.2 ;ollo'%"p or verbal instr"ctions
2.4 ;ace to face comm"nication
. Storage .1 9an"al filing system
.2 Comp"ter%based filing system
,. ;orms ,.1 /ersonnel forms* telephone message forms* safety reports
2. 5or(place
interactions
2.1 ;ace to face
2.2 Telephone
2. #lectronic and t'o 'ay radio
2., 5ritten incl"ding electronic* memos* instr"ction and forms*
non%verbal incl"ding gest"res* signals* signs and diagrams
4. /rotocols 4.1 :bserving meeting
4.2 Compliance 'ith meeting decisions
4. :beying meeting instr"ctions
TR 8ilot 5ellness 9assage -C)) % %
EVIDENCE GUIDE
1. Critical aspects of
competency
.ssessment re&"ires evidence that the candidate:
1.1 /repared 'ritten comm"nication follo'ing standard format of
the organi@ation
1.2 .ccessed information "sing comm"nication e&"ipment
1. 9ade "se of relevant terms as an aid to transfer information
effectively
1., Conveyed information effectively adopting the formal or
informal comm"nication
2. 1nderpinning
(no'ledge
2.1 #ffective comm"nication
2.2 !ifferent modes of comm"nication
2. 5ritten comm"nication
2., :rgani@ational policies
2.2 Comm"nication proced"res and systems
2.4 Technology relevant to the enterprise and the individ"al+s 'or(
responsibilities
. 1nderpinning s(ills .1 ;ollo' simple spo(en lang"age
.2 /erform ro"tine 'or(place d"ties follo'ing simple 'ritten
notices
. /articipate in 'or(place meetings and disc"ssions
., Complete 'or( related doc"ments
.2 #stimate* calc"late and record ro"tine 'or(place meas"res
.4 ?asic mathematical processes of addition* s"btraction*
division and m"ltiplication
.6 .bility to relate to people of social range in the 'or(place
.7 Bather and provide information in response to 'or(place
Re&"irements
,. Reso"rce
implications
The follo'ing reso"rces MUST be provided:
,.1 ;a> machine
,.2 Telephone
,. 5riting materials
,., )nternet
2. 9ethod of
assessment
Competency MUST be assessed thro"gh:
2.1 !irect observation 'ith &"estioning
2.2 :ral intervie' and 'ritten test
4. Conte>t of
assessment
4.1 Competency may be assessed individ"ally in the act"al
'or(place or thro"gh accredited instit"tion
TR 8ilot 5ellness 9assage -C)) % , %
1-)T :; C:9/#T#-C< : WORA IN A TEAM ENVIRONMENT
1-)T C:!# : <;;9777;-
1-)T !#SCR)/T:R : This "nit covers the s(ills* (no'ledge and attit"des to identify
role and responsibility as a member of a team.
ELEMENT
1. !escribe team role
and scope
1.1 The role and objective of the team is identified from
available sources of information.
1.2 Team parameters* reporting relationships and responsibilities
are identified from team disc"ssions and appropriate e>ternal
so"rces.
2. )dentify o'n role and
responsibility 'ithin
team
2.1 )ndivid"al role and responsibilities 'ithin the team
environment are identified.
2.2 Roles and responsibility of other team members are identified
and recogni@ed.
2. Reporting relationships 'ithin team and e>ternal to team are
identified.
. 5or( as a team
member
.1 #ffective and appropriate forms of comm"nications "sed and
interactions "nderta(en 'ith team members 'ho contrib"te to
(no'n team activities and obCectives.
.2 #ffective and appropriate contrib"tions made to complement
team activities and obCectives* based on individ"al s(ills and
competencies and workplace context.
. :bserved protocols in reporting "sing standard operating
proced"res.
., Contrib"te to the development of team 'or( plans based on
an "nderstanding of team+s role and obCectives and individ"al
competencies of the members.
RANGE O6 VARIA5LES
VARIA5LE RANGE
1. Role and obCective of
team
1.1 5or( activities in a team environment 'ith enterprise or
specific sector
1.2 Aimited discretion* initiative and C"dgment maybe
demonstrated on the Cob* either individ"ally or in a team
environment
2. So"rces of
information
2.1 Standard operating and0or other 'or(place proced"res
2.2 Dob proced"res
2. 9achine0e&"ipment man"fact"rer+s specifications and
instr"ctions
2., :rgani@ational or e>ternal personnel
2.2 Client0s"pplier instr"ctions
2.4 $"ality standards
2.6 :8S and environmental standards
. 5or(place conte>t .1 5or( proced"res and practices
.2 Conditions of 'or( environments
. Aegislation and ind"strial agreements
., Standard 'or( practice incl"ding the storage* safe handling
and disposal of chemicals
.2 Safety* environmental* ho"se(eeping and &"ality g"idelines
EVIDENCE GUIDE
competency
1.1 :perated in a team to complete 'or(place activity
1.2 5or(ed effectively 'ith others
1. Conveyed information in 'ritten or oral form
1., Selected and "sed appropriate 'or(place lang"age
1.2 ;ollo'ed designated 'or( plan for the Cob
1.4 Reported o"tcomes
2. 1nderpinning
(no'ledge
2.1 Comm"nication process
2.2 Team str"ct"re
2. Team roles
2., Bro"p planning and decision ma(ing
. 1nderpinning s(ills .1 Comm"nicate appropriately* consistent 'ith the c"lt"re of the
'or(place
,. Reso"rce
implications
,.1 .ccess to relevant 'or(place or appropriately sim"lated
environment 'here assessment can ta(e place
,.2 9aterials relevant to the proposed activity or tas(s
2. 9ethod of
assessment
Competency may be assessed thro"gh:
2.1 :bservation of the individ"al member in relation to the 'or(
activities of the gro"p
2.2 :bservation of sim"lation and or role play involving the
participation of individ"al member to the attainment of
organi@ational goal
2. Case st"dies and scenarios as a basis for disc"ssion of
iss"es and strategies in team'or(
4. Conte>t of
assessment
4.1 Competency may be assessed in 'or(place or in a sim"lated
'or(place setting
4.2 .ssessment shall be observed 'hile tas( are being
"nderta(en 'hether individ"ally or in gro"p
1-)T :; C:9/#T#-C< : PRACTICE CAREER PRO6ESSIONALISM
1-)T C:!# : <;;9777;+
1-)T !#SCR)/T:R : This "nit covers the (no'ledge* s(ills and attit"des in promoting
career gro'th and advancement.
ELEMENT
1. )ntegrate personal
obCectives 'ith
organi@ational goals
1.1 /ersonal gro'th and 'or( plans are p"rs"ed to'ards
improving the &"alifications set for the profession.
1.2 )ntra and interpersonal relationships are maintained in the
co"rse of managing oneself based on performance
evaluation.
1. Commitment to the organi@ation and its goal is demonstrated
in the performance of d"ties.
2. Set and meet 'or(
priorities
2.1 Competing demands are prioriti@ed to achieve personal* team
and organi@ational goals and obCectives.
2.2 Resources are "tili@ed efficiently and effectively to manage
'or( priorities and commitments.
2. /ractices along economic "se and maintenance of e&"ipment
and facilities are follo'ed as per established proced"res.
. 9aintain professional
gro'th and
development
.1 Trainings and career opportunities are identified and
availed of based on Cob re&"irements.
.2 Recognitions are so"ght0received and demonstrated as
proof of career advancement.
. Licenses andor certifications relevant to Cob and career are
obtained and rene'ed.
RANGE O6 VARIA5LES
VARIA5LE RANGE
1. #val"ation 1.1 /erformance .ppraisal
1.2 /sychological /rofile
1. .ptit"de Tests
2. Reso"rces 2.1 8"man
2.2 ;inancial
2. Technology
2..1 8ard'are
2..2 Soft'are
. Trainings and career
opport"nities
.1 /articipation in training programs
.1.1 Technical
.1.2 S"pervisory
.1. 9anagerial
.1., Contin"ing #d"cation
.2 Serving as Reso"rce /ersons in conferences and 'or(shops
,. Recognitions ,.1 Recommendations
,.2 Citations
,. Certificate of .ppreciations
,., Commendations
,.2 .'ards
,.4 Tangible and )ntangible Re'ards
2. Aicenses and0or
certifications
2.1 -ational Certificates
2.2 Certificate of Competency
2. S"pport Aevel Aicenses
2., /rofessional Aicenses
TR 8ilot 5ellness 9assage -C)) % E %
EVIDENCE GUIDE
competency
1.1 .ttained Cob targets 'ithin (ey res"lt areas (FR.s)
1.2 9aintained intra % and interpersonal relationship in the co"rse of
managing oneself based on performance eval"ation
1. Completed trainings and career opport"nities 'hich are based
on the re&"irements of the ind"stries
1., .c&"ired and maintained licenses and0or certifications according
to the re&"irement of the &"alification
2. 1nderpinning
(no'ledge
2.1 5or( val"es and ethics (Code of Cond"ct* Code of #thics*
etc.)
2.2 Company policies
2. Company operations* proced"res and standards
2., ;"ndamental rights at 'or( incl"ding gender sensitivity
2.2 /ersonal hygiene practices
. 1nderpinning s(ills .1 .ppropriate practice of personal hygiene
.2 )ntra and )nterpersonal s(ills
. Comm"nication s(ills
,. Reso"rce
implications
,.1 5or(place or assessment location
,.2 Case st"dies0scenarios
2. 9ethod of
assessment
2.1 /ortfolio .ssessment
2.2 )ntervie'
2. Sim"lation0Role%plays
2., :bservation 'ith &"estioning
2.2 Third /arty Reports
2.4 #>ams and Tests
4. Conte>t of
assessment
4.1 Competency may be assessed in the 'or( place or in a
sim"lated 'or( place setting
1-)T :; C:9/#T#-C< : PRACTICE OCCUPATIONAL HEALTH AND SA6ETY
PROCEDURES
1-)T C:!# : <;;9777;>
1-)T !#SCR)/T:R : This "nit covers the o"tcomes re&"ired to comply 'ith reg"latory
and organi@ational re&"irements for occ"pational health and
safety.
ELEMENT
1. )dentify ha@ards and
ris(s
1.1 !afet" regulations and 'or(place safety and ha@ard control
practices and proced"res are clarified and e>plained based on
organi@ation proced"res.
1.2 #azardsrisks in the 'or(place and their corresponding
indicators are identified to minimi@e or eliminate ris( to co%
'or(ers* 'or(place and environment in accordance 'ith
organi@ation proced"res.
1. $ontingenc" measures d"ring 'or(place accidents* fire and
other emergencies are recogni@ed and established in
accordance 'ith organi@ation proced"res.
2. #val"ate ha@ards and
ris(s
2.1Terms of ma>im"m tolerable limits 'hich 'hen e>ceeded 'ill
res"lt in harm or damage are identified based on threshold
limit val"es (TA=).
2.2#ffects of the ha@ards are determined.
2. :8S iss"es and0or concerns and identified safety ha@ards are
reported to designated personnel in accordance 'ith
'or(place re&"irements and relevant 'or(place :8S
legislation.
. Control ha@ards and
ris(s
.1:cc"pational 8ealth and Safety (:8S) proced"res for controlling
ha@ards0ris(s in 'or(place are consistently follo'ed.
.2/roced"res for dealing 'ith 'or(place accidents* fire and
emergencies are follo'ed in accordance 'ith organi@ation
:8S policies.
.%ersonal protective e&uipment '%%() is correctly "sed in
accordance 'ith organi@ation :8S proced"res and practices.
.,.ppropriate assistance is provided in the event of a 'or(place
emergency in accordance 'ith established organi@ation
protocol.
,. 9aintain :8S
a'areness
,.1(mergenc"*related drills and trainings are participated in as
per established organi@ation g"idelines and proced"res.
,.2+#! personal records are completed and "pdated in
accordance 'ith 'or(place re&"irements.
RANGE O6 VARIA5LES
VARIA5LE RANGE
1. Safety reg"lations 9ay incl"de b"t are not limited to:
1.1 Clean .ir .ct
1.2 ?"ilding code
1. -ational #lectrical and ;ire Safety Codes
1., 5aste management stat"tes and r"les
1.2 /hilippine :cc"pational Safety and 8ealth Standards
1.4 !:A# reg"lations on safety legal re&"irements
1.6 #CC reg"lations
2. 8a@ards0ris(s 9ay incl"de b"t are not limited to:
2.1 /hysical ha@ards G impact* ill"mination* press"re* noise*
vibration* temperat"re* radiation
2.2 ?iological ha@ards% bacteria* vir"ses* plants* parasites* mites*
molds* f"ngi* insects
2. Chemical ha@ards G d"sts* fibers* mists* f"mes* smo(e*
gasses* vapors
2., #rgonomics
/sychological factors G over e>ertion0 e>cessive force*
a'('ard0static positions* fatig"e* direct press"re* varying
metabolic cycles
/hysiological factors G monotony* personal relationship*
'or( o"t cycle
. Contingency
meas"res
9ay incl"de b"t are not limited to:
.1 #vac"ation
.2 )solation
. !econtamination
., (Calling designed) emergency personnel
,. //# 9ay incl"de b"t are not limited to:
,.1 9as(
,.2 Bloves
,. Boggles
,., 8air -et0cap0bonnet
,.2 ;ace mas(0shield
,.4 #ar m"ffs
,.6 .pron0Bo'n0coverall0C"mp s"it
,.7 .nti%static s"its
2. #mergency%related
drills and training
2.1 ;ire drill
2.2 #arth&"a(e drill
2. ?asic life s"pport0C/R
2., ;irst aid
2.2 Spillage control
2.4 !econtamination of chemical and to>ic
2.6 !isaster preparedness0management
4. :8S personal
records
4.1 9edical08ealth records
4.2 )ncident reports
4. .ccident reports
4., :8S%related training completed
EVIDENCE GUIDE
competency
1.1 #>plained clearly established 'or(place safety and ha@ard
control practices and proced"res
1.2 )dentified ha@ards0ris(s in the 'or(place and its corresponding
indicators in accordance 'ith company proced"res
1. Recogni@ed contingency meas"res d"ring 'or(place
accidents* fire and other emergencies
1., )dentified terms of ma>im"m tolerable limits based on
threshold limit val"e% TA=.
1.2 ;ollo'ed :cc"pational 8ealth and Safety (:8S) proced"res
for controlling ha@ards0ris(s in 'or(place
1.4 1sed /ersonal /rotective #&"ipment (//#) in accordance
'ith company :8S proced"res and practices
1.6 Completed and "pdated :8S personal records in accordance
'ith 'or(place re&"irements
2. 1nderpinning
(no'ledge
2.1 :8S proced"res and practices and reg"lations
2.2 //# types and "ses
2. /ersonal hygiene practices
2., 8a@ards0ris(s identification and control
2.2 Threshold Aimit =al"e %TA=
2.4 :8S indicators
2.6 :rgani@ation safety and health protocol
2.7 Safety conscio"sness
2.E 8ealth conscio"sness
. 1nderpinning
s(ills
.1 /ractice of personal hygiene
.2 8a@ards0ris(s identification and control s(ills
. )nterpersonal s(ills
., Comm"nication s(ills
,. Reso"rce
implications
,.1 5or(place or assessment location
,.2 :8S personal records
,. //#
,., 8ealth records
2. 9ethod of
assessment
2.1/ortfolio .ssessment
2.2)ntervie'
2. Case St"dy0Sit"ation
4. Conte>t of
assessment
4.1Competency may be assessed in the 'or( place or in a sim"lated
'or( place setting
COMMON COMPETENCIES
1-)T :; C:9/#T#-C< : IMPLEMENT AND MONITOR IN6ECTION8 CONTROL
POLICIES AND PROCEDURES
1-)T C:!# : HCS9292;7
1-)T !#SCR)/T:R : This "nit is concerned 'ith infection control responsibilities of
employees 'ith s"pervisory acco"ntability to implement and
monitor infection control policy and proced"res in a specific 'or(
"nit or team 'ithin an organi@ation. This "nit does not apply to a
role 'ith organi@ation%'ide responsibilities for infection control
policy and proced"re development* implementation or
monitoring.
ELEMENT
1. /rovide information
to the 'or( gro"p
abo"t the
organi@ationHs
infection control
policies and
proced"res
1.1 Relevant information abo"t the organi@ationHs infection control
policy and proced"res* and applicable industr" codes of
practice are acc"rately and clearly e>plained to the 'or(
gro"p.
1.2 )nformation abo"t identified $!B!'& !n& t$e outcomes of
infection risk assessments is reg"larly provided to the 'or(
gro"p.
1. :pport"nity is provided for the 'or( gro"p to see( f"rther
information on 'or(place infection control iss"es and
practices.
2. )ntegrate the
organi@ationHs
infection control
policy and proced"re
into 'or( practices
2.1 Infection*control policies and proced"res are implemented by
s"pervisor and members of the 'or( gro"p.
2.2 Aiaison is maintained 'ith person responsible for organi@ation%
'ide infection control.
2. The S"pervisorHs coaching s"pport ens"res that
individ"als0teams are able to implement infection control
practices.
2., 5or( proced"res are adopted to reflect appropriate infection
control practice.
2.2 )ss"es raised thro"gh cons"ltation are dealt 'ith and resolved
promptly or referred to the appropriate personnel for
resol"tion.
2.4 5or(place proced"res for dealing 'ith infection control ris(s
and ha@ardo"s events are implemented 'henever necessary.
2.6 #mployees are enco"raged to report infection ris(s and to
improve infection control proced"res.
TR 8ilot 5ellness 9assage -C)) % 1, %
ELEMENT
. 9onitor infection
control performance
and implement
improvements in
practices
.1 )nfection control ha@ardo"s events are investigated promptly to
identify their ca"se in accordance 'ith organi@ation policy and
proced"res.
.2 5or( proced"res to control infection ris(s are monitored to
ens"re compliance.
. 5or( proced"res are reg"larly revie'ed and adC"sted to ens"re
improvements in infection control practice.
., S"pervisor provides feedbac( to team and individ"als on
compliance iss"es* changes in 'or( proced"res and infection
control o"tcomes.
.2 Training in 'or( proced"res is provided as re&"ired to ens"re
maintenance of infection control standards.
.4 )nade&"acies in 'or( proced"res and infection control
meas"res are identified* corrected or reported to designated
personnel.
.6 Records of infection control ris(s and incidents are acc"rately
maintained as re&"ired.
3.8 ,ggregate infection control information reports are "sed to
identify ha@ards* to monitor and improve ris( control methods
and to indicate training needs.
RANGE O6 VARIA5LES
VARIA5LE RANGE
1. )nfection Control
/olicies and
/roced"res
This may incl"de b"t not limited to:
1.1Cleaning proced"res and sched"les
1.2Cleaning agents
1.Cleaning e&"ipment
1.,8andling* storage and disposal of all types of 'aste
1.2;ood handling and food safety
1.48ygiene proced"res
1.6)nfection control ris( management
1.7)nfection control incident and ha@ard reporting
1.ESterili@ing
1.13 Ainen prod"ction and handling
1.11 9aintenance proced"res
1.12 Storage re&"irements
1.1 /ersonal protective clothing
1.1, 5or( flo's
1.12 9anagement of blood and body fl"id spills
1.14 Single "se of disposables
1.16 .septic techni&"es
1.17 S(in preparation proced"res
1.1E )mm"ni@ation
1.23 -eedle stic( inC"ries
1.21 /ersonal contact 'ith infectio"s patients
1.22 Standard and additional preca"tions
1.2 Confidentiality
1.2, #mployee training
1.22 Contractors
2. )nd"stry Codes of
/ractice
2.1Aocal I -ational Bovernment B"idelines and Standards
2.29an"fact"rerHs recommendations and operating man"als
. )dentified ha@ards
and the o"tcomes of
infection ris(
assessments
.1 Sharps
.2 Blass
. 5aste
., 8"man 'aste and h"man tiss"es
.2 /ersonal contact 'ith infectio"s patients
.4 .nimals* insects and vermin
.6 Stoc(* incl"ding food* 'hich has passed J"sed%byJ dates.
.7 )ncorrect concentration of disinfectants and chemicals
.E Cleaning proced"res
.13Ainen handling proced"res
.11 5or( flo's
VARIA5LE RANGE
.121se of personal protective clothing
.1;ood safety
.1,/ersonal hygiene
,. )nfection Control
9onitoring
/roced"res
,.1 :bservations
,.2 )ntervie's
,. S"rveys and inspections
,., $"ality ass"rance activities
,.2 Revie' of o"tcomes
,.4 !ata analysis
2. !esignated
/ersonnel
2.1 9anager
2.2 )nfection Control Coordinator
2. $"ality )mprovement Coordinator
2., )nfection Control Committee
2.2 :cc"pational 8ealth and Safety Committee
4. .ggregate )nfection
Control )nformation
4.1 Records of needle stic( inC"ries
4.2 8ospital%ac&"ired infection rates
4. !:8 healthcare standards clinical indicators
4., 8.CC/ records
4.2 8a@ard reports
EVIDENCE GUIDE
competency
1.1 Comm"nicated 'ith team and individ"als on organi@ational
policy and proced"res for infection control
1.2 .pplied infection control policies and proced"res 'hich impact
on 'or( processes of the specific 'or( "nit
1. .pplied proced"res for adopting appropriate infection practices
'ithin 'or( "nit
1., /rovided appropriate s"pervision of 'or( gro"p
2. 1nderpinning
(no'ledge
2.15or(ing (no'ledge* consistent 'ith the elements of competence*
of the organi@ationHs applicable infection control policy and
proced"res and relevant ind"stry codes of practice
2.2The hierarchy ris( control meas"res from most to least preferred*
that is* elimination* engineering controls* administrative
control* and lastly* personal protective e&"ipment
2.Fno'ledge of infection ris(s and control meas"res in specific
'or( "nit and related 'or( processes
2.,The significance of patient confidentiality in relation to infection
control
2.2The significance of other management systems and proced"res
for infection control
2.4Aiteracy levels and comm"nication s(ills of 'or( gro"p members
and conse&"ent s"itable comm"nication techni&"es
2.6:rgani@ational proced"res for monitoring* training
2.7?asic "nderstanding of comm"nicable disease transmission
. 1nderpinning s(ills .1 #ffective comm"nication and interpersonal s(ills incl"ding:
lang"age competence
literacy and reading competence
.2 -egotiation
. 5or( planning and management
., 9anagement of change of 'or( processes
.2 9onitoring compliance 'ith policy and proced"res
.4 9aintain and interpret infection control records
,. Reso"rce
implications
,.1 5or(place infection control and health and safety policies and
proced"res
,.2 5aste management proced"res
,. ;ood safety proced"res
,., :ther organi@ational policies and proced"res
,.2 !"ties statements and0or Cob descriptions
2. 9ethod of
assessment
2.1 :bservation 'ith &"estioning
2.2 )ntervie'
2. /ortfolio
2., !emonstration 'ith &"estioning
4. Conte>t of
assessment
4.1 .ssessment may be done in the 'or(place or in a sim"lated
'or(place setting.
1-)T :; C:9/#T#-C<: RESPOND E66ECTIVELY TO DI66ICULTYCCHALLENGING
5EHAVIOR
1-)T C:!# : HCS9292;2
1-)T !#SCR)/T:R : This "nit of competency covers the (no'ledge* s(ills and attit"des
re&"ired to effectively respond to diffic"lt or challenging behavior
of patients.
ELEMENT PER6ORMANCE CRITERIA
1. /lan responses 717 Responses are planned to instances of diffic"lt or
challenging behavior to ma>imi@e the availability of other
appropriate staff and reso"rces.
712 Specific manifestations of difficult o# challenging
behavior are identified and strategies appropriate to
these behaviors are planned as re&"ired.
719 Safety of self and others is given priority in responding to
diffic"lt or challenging behavior according to instit"tional
policies and proced"res.
2. .pply response 217 !iffic"lt or challenging behavior is dealt 'ith promptly* firmly
and diplomatically in accordance 'ith institutional polic"
and procedures1
212 Comm"nication is "sed effectively to achieve the desired
o"tcomes in responding to diffic"lt or challenging behavior.
219 ,ppropriate strategies are selected to s"it partic"lar
instances of diffic"lt or challenging behavior.
. Report and
revie' incidents
917 )ncidents are reported according to instit"tional policies and
proced"res.
912 )ncidents are revie'ed 'ith appropriate staff and
s"ggestions appropriate to area of responsibility are made.
919 !ebriefing mechanisms and other activities are "sed and
participated in.
91: .dvice and assistance is so"ght from legitimate so"rces
'hen appropriate.
TR 8ilot 5ellness 9assage -C)) % 1E %
RANGE O6 VARIA5LES
VARIA5LE RANGE
1. /lanned
responses
1.1 :'n ability and e>perience
1.2 #stablished instit"tional proced"res
1. Fno'ledge of individ"al persons and "nderlying ca"ses
2. !iffic"lt or
challenging
behavior
2.1 .ggression 0 .ssa"ltive behavior
2.2 Conf"sion or other cognitive impairment
2. -oisiness
2., 9anip"lative
2.2 5andering
2.4 Self%destr"ctive
2.6 )nto>ication
2.7 5ithdra'n 0 depressed
2.E -egativistic
2.13 )ntr"sive behavior
2.11=erbal offensiveness
. Strategies for
dealing 'ith
challenging
behaviors
.1 !iversional activities
.2 Referring to appropriate personnel e.g. s"pervisor* sec"rity
officer
. ;ollo'ing established emergency response proced"res
,. Selection of
strategies for
dealing 'ith
challenging
behaviors
,.1 The nat"re of the incident
,.2 /otential effect on different parties* patient* staff and others
,. #stablished proced"res and g"idelines
2. )nstit"tional
polices and
proced"res
2.1 )ncident reporting and doc"mentation
2.2 :perational g"idelines for handling incidents and0or cases
involving diffic"lt and challenging behavior
2. !ebriefing of staff involved in the incident
EVIDENCE GUIDE
competency
1.1 )dentified specific manifestations of diffic"lt or challenging
behavior and strategies are planned* selected and applied
as re&"ired
1.2 9aintained personal safety and the safety of others
1. Reported incidents* revie'ed and responded &"ic(ly and
effectively to contingencies
1., !ebriefing mechanisms are "sed
2. 1nderpinning
(no'ledge and
attit"des
2.1 :S8 and iss"es relating to diffic"lt and challenging
behavior
2.2 /atient iss"es 'hich need to be referred to an appropriate
health professional
2. .bility to interpret and follo' the instr"ctions and g"idance
of health professionals involved 'ith the care of patient 0
client
. 1nderpinning
s(ills
.1 #ffectively "sing techni&"es for monitoring o'n service
area incl"ding client satisfaction
.2 Spea(ing in a firm* diplomatic and c"lt"rally appropriate
manner
. Remaining calm and positive in adversity
., Thin(ing and responding &"ic(ly and strategically
.2 Remaining alert to potential incidents of diffic"lt or
challenging behavior
.4 9onitoring and0or maintaining sec"rity e&"ipment
.6 5or(ing 'ith others and displaying empathy 'ith patient
and relatives
,. Reso"rce
implications
environment 'here assessment can ta(e place
,.2 Relevant instit"tional policy* g"idelines* proced"res and
protocols
,. #mergency response proced"res and employee s"pport
arrangements
2. 9ethod of
assessment
Competency MUST be assessed thro"gh:
2.1 :bservation 'ith &"estioning
2.2 !emonstration 'ith &"estioning
4. Conte>t of
assessment
4.1 .ssessment may be done in the 'or(place or in a
sim"lated 'or(place setting.
1-)T :; C:9/#T#-C< : APPLY 5ASIC 6IRST AID
1-)T C:!# : HCS9292;9
provide an initial response 'here ;irst .id is re&"ired. )n this "nit
it is ass"med that the ;irst .ider is 'or(ing "nder the
s"pervision and0or according to established 'or(place ;irst .id
proced"res and policies.
ELEMENT
1. .ssess the sit"ation 1.1%h"sical hazards to self and cas"alty+s health and safety are
identified.
1.2)mmediate ris(s to self and cas"alty+s occ"pational health and
safety (:S8) are minimi@ed by controlling the ha@ard in
accordance 'ith :S8 re&"irements.
1. Cas"alty+s vital signs and physical condition are assessed in
accordance 'ith 'or(place proced"res.
2 .pply basic first aid
techni&"es
2.1 -irst ,id management is provided in accordance 'ith
established ;irst .id proced"res.
2.2 Cas"alty is reass"red in a caring and clam manner and made
comfortable "sing available reso"rces.
2. ;irst .id assistance is so"ght from others in a timely manner
and as appropriate.
2., $asualt".s condition is monitored and responded to in
accordance 'ith effective -irst ,id principles 'or(place
proced"res.
2.2 !etails of cas"alty+s physical condition* changes in conditions*
management and response are acc"rately recorded in line
'ith organi@ational proced"res.
2.4 Cas"alty management is finali@ed according to his0her needs
and ;irst .id principles.
. Comm"nicate details
of the incident
.1 .ppropriate medical assistance is re&"ested "sing relevant
communication media and e&uipment.
.2!etails of cas"alty+s condition and management activities are
acc"rately conveyed to emergency services0relieving
personnel.
. Reports to s"pervisors are prepared in a timely manner*
presenting all relevant facts according to established company
proced"res.
RANGE O6 VARIA5LES
VARIA5LE RANGE
1. ;irst .id
9anagement
1.1 5or(place policies and proced"res
1.2 )nd"stry0site specific reg"lations* codes
1. :S8
1., -ational 'or(place health and safety re&"irements
1.2 .llergies the cas"alty may have
2. /hysical 8a@ards 9ay incl"de:
2.1 5or(place ha@ards
2.2 #nvironmental ha@ards
2. /ro>imity of other people
2., 8a@ards associated 'ith cas"alty management processes
. Ris(s 9ay incl"de:
.1 5or(site e&"ipment* machinery and s"bstances
.2 #nvironmental ris(s
. ?odily fl"ids
., Ris( of f"rther inC"ry to the cas"alty
.2 Ris( associated 'ith the pro>imity of the others and bystanders
,. Cas"alty+s Condition 9ay incl"de b"t are not limited to:
,.1 C/R
,.2 .llergic reactions (anaphyla>is)
,. hypothermia
,., ?"rns%thermal* chemical* friction* electrical
,.2 ?listers
,.4 Chemical contamination
,.6 Cold inC"ries
,.7 !islocations
,.E !ro'ning
,.13 Sprain
,.119inor s(in inC"ries (br"ise* c"ts and scrapes)
,.12 Shoc(
,.1 Smo(e inhalation
2. #&"ipment and
Reso"rces
2.1 !efibrillation "nits
2.2 /ress"re bandages
2. Thermometers
2., ;irst .id (it
2.2 #ye'ash
2.4 Thermal blan(ets
2.6 /oc(et face mas(s
VARIA5LE RANGE
2.7 R"bber gloves
2.E !ressing
2.13 Space device
2.11 Cervical collars
4. Comm"nication
System
4.1 9obile phones
4.2 Satellite phones
4. 8;0=8; radio
4., ;lags
4.2 ;lares
4.4 T'o%'ay radio
4.6 #%mail
4.7 #lectronic e&"ipment
6. =ital signs 6.1 .ir'ay
6.2 ?reathing
6. Circ"lation
6., Conscio"sness
7. ;irst .id /rinciples 7.1 Chec(ing the site for danger to self* cas"alty and others and
minimi@ing the danger
7.2 Chec(ing and maintaining the cas"alty+s air'ays* breathing and
circ"lation
EVIDENCE GUIDE
1. Critical aspect of
competency
1.1 Complied 'ith instit"tional* :S8 la's infections control and
man"al handling proced"res and relevant health reg"lations
1.2 )dentified physical ha@ards of the cas"alty and minimi@ed
immediate ris(s
1. .ssessed and monitored the physical condition of the cas"alty
1., Responded to emergency "sing basic life s"pport meas"res
1.2 /rovided initial response 'here ;irst .id is re&"ired
1.4 !ealt 'ith comple> cas"alties or incident
1.6 /repared reports to concerned personnel in a timely manner
2. 1nderpinning
(no'ledge
2.1 ?asic anatomy and physiology
2.2 Company standard operating proced"res (S:/s)
2. !ealing 'ith confidentiality
2., Fno'ledge of the ;irst .iders+ s(ills limitations
2.2 :S8 legislation and reg"lations
2.4 8o' to gain access to and interpret material safety data sheets
. 1nderpinning s(ills .1 Res"scitation
.2 Safe man"al handling of cas"alty
. Consideration of the 'elfare of the cas"alty
., Report preparation
.2 Comm"nication s(ills
.4 )nterpreting and "sing listed doc"ments
,. Reso"rce
implications
,.1 .ccess to relevant 'or( station
,.2 Relevant instit"tional policies* g"idelines* proced"res and
protocol
,. #&"ipment and materials relevant to the proposed activities
2. 9ethod of
assessment
2.2 )ntervie'
2. Third /arty Report
2., /ortfolio
4. Conte>t of
assessment
4.1 .ssessment may be done in a 'or(place or sim"lated 'or(
area setting.
1-)T :; C:9/#T#-C< : MAINTAIN HIGH STANDARDS O6 PATIENTCCLIENT SERVICES
1-)T C:!# : HCS9292;:
1-)T !#SCR)/T:R : This "nit covers the (no'ledge* s(ills and attit"des re&"ired in
the maintenance of high standards of patient0client services.
ELEMENT
1. Comm"nicate
appropriately 'ith
patients0clients
1.1 #ffective communication strategies and techni&"es are
identified and "sed to achieve best patient0client service
o"tcomes.
1.2 Complaints are responded to in accordance 'ith
organi@ational policy to ens"re best service to
patient0clients.
1. Complaints are dealt 'ith in accordance 'ith established
proced"res.
1., )nterpreter services are accessed as re&"ired.
1.2 .ction is ta(en to resolve conflicts either directly* 'here a
positive o"tcome can be immediately achieved* or by
referral to the appropriate personnel.
1.4 /articipation in 'or( team is constr"ctive and collaborative
and demonstrates an "nderstanding of o'n role.
2. #stablish and
maintain good
interpersonal
relationship 'ith
patient0clients
1.6 Rapport is established to ens"re the service is appropriate
to and in the best interests of patient0clients.
2.1 #ffective listening s(ills are "sed to ens"re a high level of
effective comm"nication and &"ality of service.
2.2 /atient0client concerns and needs are correctly identified
and responded to responsibly and according to established
proced"res and g"idelines.
2. #ffectiveness of interpersonal interaction is consistently
monitored and eval"ated to ens"re best patient0client
service o"tcomes.
. .ct in a
respectf"l
manner at all
times
.1 Respect for differences is positively* actively and
consistently demonstrated in all 'or(.
.2 $onfidentialit" and privac" of patientclient is maintained.
. Co"rtesy is demonstrated in all interactions 'ith patient0client.
., .ssistance 'ith the care of patient0client 'ith challenging
behaviors is provided in accordance 'ith established
proced"res.
.2 Techni&"es are "sed to manage and minimi@e aggression.
,. #val"ate o'n 'or( to
maintain a high
standard of
patient0client service
,.1 .dvice and assistance is received or so"ght from
appropriate so"rces on o'n performance.
,.2 :'n 'or( is adC"sted* incorporating recommendations that
address performance iss"es* to maintain the agreed
standard of patient s"pport.
RANGE O6 VARIA5LES
VARIA5LE RANGE
1. /atients0client This may incl"de b"t not limited to:
1.1 /atients0clients
1.2 /rospective patients0clients to the service or services
1. /atients0clients may be in contact 'ith the instit"tion thro"gh
appropriate health care personnel and professionals or other
advocates or agencies
2. :thers 'ith 'hom
interaction is
re&"ired in regard
to patient0client
services
2.1 :ther staff and team members
2.2 Service "nits or departments
2. ;amily members and friends of patients0clients
2., /rofessional representatives or agents of patient0clients s"ch
as:
% 9edical specialist
% -"rses
% Social 'or(ers
% !ietitians
% Therapists
% .llied health professionals
% =ol"nteers
% Teachers and0or spirit"al
% Comm"nity
2.2 Beneral p"blic
. Comm"nication .1 #nglish 0 Tagalog 0 =ernac"lar
.2 Sign lang"age
. Thro"gh an interpreter
., Comm"nity lang"age as re&"ired by the service 0
organi@ation
,. 9odes of
comm"nication:
,.1 Contin"ing interaction 'ith patients and clients
,.2 =erbal conversations either in person or via telephone
,. 5ritten notes by post or electronic media
,., 5or(er* family member friend or professional interpreter 'ho
has relevant lang"ages
VARIA5LE RANGE
2. Respect for
difference
2.1 /hysical
2.2 Cognitive 0 mental or intellect"al iss"es that may impact on
comm"nication
2. C"lt"ral and ethnic
2., Religio"s 0 spirit"al
2.2 Social
2.4 .ge
2.6 Aang"age literacy and n"meracy abilities
2.7 Se>"ality and se>"al preference
4. Confidentiality
and privacy of
patients0clients
4.1 ;ees
4.2 8ealth f"nd entitlements
4. 5elfare entitlements
4., /ayment methods and records
4.2 /"blic environments
4.4 Aegal and ethical re&"irements
4.6 5riting details i.e. medical and consent forms
4.7 Conversations on the telephone
4.E Sec"re location for 'ritten records
4.13 :ffering a private location for disc"ssions
4.11)nformation disclosed to an appropriate person consistent
'ith one+s level of responsibility
6. /erformance
monitoring
6.1 Self%monitoring
6.2 S"pervisor assessment
6. /atient0client feedbac(
EVIDENCE GUIDE
1. Critical aspects
of competency
.ssessment re&"ires evidences that the candidate:
1.1 Comm"nicated appropriately 'ith patients
1.2 8andled complaints and resolved conflict* or referred
matters to s"pervisors 'hen re&"ired
1. Complied 'ith relevant policies* protocols* g"idelines and
proced"res of the organi@ation
1., #stablish and maintained good interpersonal relationship
'ith patients
1.2 !emonstrated co"rtesy in all interactions 'ith patients*
their visitors* and family
2. 1nderpinning
(no'ledge and
attit"des
2.1 Roles and responsibilities of self and other 'or(ers 'ithin
the organi@ation
2.2 5hen client 0 patient iss"es need to be referred to an
appropriate health professional
2. :rgani@ational policies and proced"res for privacy and
confidentiality of information provided by patients and
others
2., Fno'ledge of c"lt"res relevant to the partic"lar service
2.2 )nstit"tional policy on patient rights and responsibilities
. 1nderpinning
s(ills
.1 #stablishing and maintaining relationships* ta(ing into
acco"nt individ"al differences
.2 1sing effective listening techni&"es
. 1sing appropriate verbal and non verbal comm"nication
styles
., )nterpreting and follo'ing the instr"ctions and g"idance of
health professionals involved 'ith the care of patients 0
clients
.2 :ral and 'ritten comm"nication
.4 /roblem solving s(ills re&"ired incl"de the ability to "se
available reso"rces and prioriti@e 'or(load
.6 !ealing 'ith conflict
.7 5or(ing 'ith others and displaying empathy 'ith patient
and relatives
,. Reso"rce
implications
environment 'here assessment can ta(e place.
,.2 Relevant government and organi@ational policy g"idelines*
proced"res and protocols
,. .ny relevant legislation in relation to service delivery
2. 9ethod of
assessment
2.2 )ntervie'
2. Third party report
4. Conte>t of
assessment
4.1 .ssessment may be done in a sim"lated 'or(place setting
CORE COMPETENCIES
1-)T :; C:9/#T#-C< : PLAN THE HILOT WELLNESS PROGRAM O6 CLIENTCS
1-)T C:!# : HCS2229;7
1-)T !#SCR)/T:R : This "nit describes the (no'ledge* s(ills and attit"des re&"ired
to cons"lt 'ith client0s and select and se&"ence a range of hilot
'ellness techni&"es as a program.
ELEMENT
1. .ssess0)ntervie'
client
1.1 5hen necessary* hilot is e>plained to client in simple
terms
1.2 Relevant information is obtained from the client to
determine their expectationsre&uirements.
1. #ilot wellness services and products are e>plained to
the client.
1., $ontra*indications are identified* disc"ssed 'ith the
client and referred to an appropriate professional 'here
re&"ired.
1.2 !pecial needs of the client are identified.
2. !etermine the hilot
'ellness program
/.0 #ilot wellness service recommendations are disc"ssed
'ith client.
/./ Treatment0s are agreed and sched"led 'ith client.
/.1 %re*hilot wellness advice and post*hilot wellness
advice is provided to client according to the hilot 'ellness
program.
/.2 #ilot wellness program is recorded according to
workplace policies and procedures.
/.3 Client is boo(ed for hilot 'ellness program.
. Confirm hilot
'ellness program
1.0 Client hilot 'ellness program is assessed.
1./ .ny variations in the hilot wellness program are
identified and noted.
1.1 The hilot 'ellness program is confirmed 'ith the client.
1.2 5ritten consent is obtained from client.
RANGE O6 VARIA5LES
VARIA5LE RANGE
1. 8ilot 9"st incl"de b"t are not limited to:
1.1 8ilot history and development
1.1.1 8istory of ;ilipino traditional medicine
1.1.2 8ealth Concepts in ;ilipino Traditional 9edicine
1.1. The ;ilipino Traditional 8ealers
1.1., /ractices of ;ilipino Traditional 8ealers
1.2 8ilot ;rame'or( (/hilosophy and Science)
1.2.1 /hilosophy of hilot
1.2.1.1 1niversal Aa's and -at"ral Aa's
1.2.2 8ealth concepts
1.2.2.1 8armony of the three fac"lties (mind* body*
emotion)
1.2.2.2 ?alance of ;o"r #lements
1. 8ealing concepts
1..1 =al"ing process KpagpapahalagaL
1..2 ?alancing of the fo"r elements thr" the follo'ing
8ealing modalities
8ilot 8erbal
8ilot 9assage
8ilot :racion
1., 8ilot 'ellness massage techni&"es
1.,.1 /re%hilot /roced"re
1.,.2 9ethods in scanning imbalances in the body
1.,. 8ilot .reas
1.,., 8ilot 9assage Stro(es
1.,.2 .pplication of press"re
1.,.4 !"ration of .pplication of /ress"re
2 Relevant
information
9ay incl"de b"t is not limited to:
2.1 =ital signs
2.2 /revio"s treatments
2. /hysical attrib"tes
2., Aifestyle
2.2 Time constraints
2.4 ?"dgetary constraints
Client0s 9ay incl"de b"t are not limited to:
.1 -e' or reg"lar g"ests 'ith ro"tine or special needs
, #>pectations
re&"irements
,.1 )mproved rela>ation
,.2 )mproved sense of 'ell%being
,. )mproved s(in condition
,., Stress red"ction
2 8ilot 'ellness
services
2.1 9"st incl"de:
2.1.1 8ilot 'ellness massage
2.1.2 1se of cocon"t%based oils
2.2 9ay incl"de b"t are not limited to:
2.2.1 8erbal Treatments
2.2.2 :ils and #ssences
2.2. 9ineral Treatments
2.2., 5ater Treatments
VARIA5LE RANGE
4 8ilot prod"cts 9"st incl"de:
4.1 Cocon"t%based oils
4.1.1 /re%blended aromatic plant oils
4.1.2 #>foliants
4.1. 9"ds0Clays0.lgae
4.1., ?anana Aeaves
6 Contra%indications 9ay incl"de b"t are not limited to:
6.1 ?acterial* viral or f"ngal infections
6.2 Scabies
6. ?oils0Carb"ncles
6., Ring'orm
6.2 .llergies
6.4 .ll Finds of ?"rns
6.6 S(in Aesions
6.7 S(in Tra"ma
6.E 9etal )mplants0/acema(ers
6.13 8ypertension
6.11 )nto>ication form alcohol and dangero"s dr"gs
6.12 Conditions re&"iring consent from a medical practitioner
7 .ppropriate professional 9ay incl"de b"t is not limited to:
7.1 9edical /ractitioner
7.2 Complementary Therapist (.lb"laryo)
E Special needs 9ay incl"de b"t is not limited to:
E.1 9obility assistance
E.2 C"lt"ral re&"irements
13 8ilot 'ellness services
and prod"cts
recommendations
13.1 Types of hilot 'ellness services and prod"cts
13.2 8ilot 'ellness massage techni&"es
13. !"ration and intensity of hilot 'ellness massage
techni&"es
13., /ost hilot 'ellness advice
11 /re%hilot 'ellness advice 9ay incl"de b"t is not limited to:
11.1 .bstaining from alcohol and dangero"s dr"gs
11.2 .voiding over%eating or having a f"ll stomach
11. Ta(ing a bath or sho'er
12 /ost%hilot 'ellness advice 9ay incl"de b"t is not limited to:
12.1 Room Temperat"re or 5arm 8ydration
12.2 .voiding e>pos"re to e>treme temperat"res
12. .voiding ta(ing a bath "ntil body temperat"re
normali@es (at least 4 hrs)
1 8ilot 'ellness program 9ay incl"de b"t is not limited to:
1.1 $"ieting and0or prayer0invocation
1.2 !iagnosis of energy bloc(ages
1. 8ilot 'ellness massage techni&"es
1., !"ration of hilot 'ellness massage techni&"es
1.2 /rod"cts
1.4 #&"ipment
1.6 Contra%indications
1.7 Special -eeds
1.E /ost%hilot 'ellness service0care
VARIA5LE RANGE
1, 5or(place policies and
proced"res
1,.1 8ealth and hygiene legislation0reg"lations
1,.2 Se&"encing hilot 'ellness program
1,. /rivacy of client information
1,., :cc"pational 8ealth and Safety
1,.2 5or(place0:rgani@ational B"idelines
12 =ariations in hilot
'ellness program
12.1 Changes in client+s physical condition
12.2 Changes in client+s re&"irements
EVIDENCE GUIDE
competency
1.1 #>plained hilot history and development
1.2 #>plained hilot frame'or(
1. !etermined the hilot 'ellness massage techni&"es
1., .pplied (no'ledge of hilot principles in the selection
and se&"encing of hilot 'ellness services
1.2 .pplied (no'ledge of personal hygiene* incl"ding the
prevention of cross infection
1.4 ;ollo'ed safety 'or( practices
1.6 Recogni@ed and managed contra%indications
1.7 1sed available f"rnishings and paraphernalia
1.E 1sed effective &"estioning and active listening
techni&"es to cons"lt* reass"re and negotiate 'ith
clients 'hile maintaining discretion* tact and
confidentiality
2. 1nderpinning (no'ledge 2.1 8ilot 8istory and !evelopment* ;rame'or(
2.2 /ersonal 8ygiene and /revention of Cross )nfections
2. The provisions relevant to :cc"pational 8ealth and
Safety Reg"lations
2., 5or(place policies and proced"res in regard to the
selection and se&"encing of hilot 'ellness massage
services
2.2 .ppearance and management of contra%indications
and adverse effects
2.4 /re% and post re&"irements for recommended hilot
'ellness massage services
2.6 .natomy* physiology and pathology of the s(in and
s(in str"ct"res and biomechanics as it relates to hilot
'ellness services* incl"ding:
2.6.1 a simplified cross%section of s(in
2.6.2 glands as they relate to basic s(in f"nction
2.6. phases of gro'th* cell rene'al* healing of s(in
and factors affecting epidermal mitosis
2.6., normal process of s(in ageing and str"ct"ral
change
2.6.2 perc"taneo"s absorption and factors affecting
penetration of cosmetics
2.7 ?asic n"trition and the relationship bet'een n"trition
TR 8ilot 5ellness 9assage -C)) % %
and s(in* partic"larly foods 'hich may have an effect
on the s(in or 'hich may be contra%indicated in
combination 'ith relevant s(in conditions or prod"cts
"sed in a hilot 'ellness service
. 1nderpinning s(ills .1 .pplying hilot principles to the selection and
se&"encing of hilot 'ellness services
.2 Responding to contra%indications and adverse effects
. Se&"encing hilot 'ellness service to meet the needs
of the client and ma(e efficient "se of f"rnishings and
paraphernalia
., Comm"nications s(ills to cons"lt 'ith client to select
hilot 'ellness massage service and ma(e
recommendations
.2 Aang"age* literacy and n"meracy s(ills relevant to the
role and 'or(place re&"irements
,. 9ethod of assessment Competency MUST be assessed thro"gh any t'o of the
follo'ing:
,.1 !emonstration 'ith &"estioning
,.2 :ral &"estioning0)ntervie'
,. Third /arty Report
,., 5ritten Report
2. Reso"rce implications The follo'ing reso"rces MUST be provided:
2.1 Relevant doc"mentation* s"ch as: 'or(place policy
and proced"res man"als
2.2 .ccess to a range of clients 'ith different
re&"irements
2. . range of f"rnishings and paraphernalia
2., /rod"ct labels and so"rces of prod"ct information
2.2 . &"alified 'or(place assessor
4. Conte>t of assessment 4.1 .ssessment $o/#& be cond"cted in the 'or(place o'
in a sim"lated environment
1-)T :; C:9/#T#-C< : PROVIDE PRE8SERVICE TO CLIENTS
1-)T C:!# : HCS2229;2
1-)T !#SCR)/T:R : This "nit describes the (no'ledge* s(ills and attit"des re&"ired to
deliver preparatory services to hilot 'ellness clients* incl"ding
receiving clients* ma(ing appointments and responding to client
complaints.
ELEMENT
1. Sched"le clients 1.1.ppointments are sched"led according to length of time re&"ired for
service0s* availability of staff and rooms and 'or(place policies
and proced"res.
1.2 .ppointments are confirmed 'ith client and details recorded.
2. Receive clients 2.1$ommunication 'ith clients is cond"cted according to workplace
policies and procedures.
2.2Client c"stomer service needs and reasonable re&"ests are met or
referred to s"pervisor according to 'or(place policies.
2.Client 'ellness form is so"rced from file or ne' 'ellness form
established.
2.,$lient information is noted in record s"stem according to
'or(place policies and proced"res and relevant laws.
2.2 Client is directed to designated area for specific hilot 'ellness
service.
. )dentify clients+
special c"stomer
service
needs0re&"irements
.1Clients+ 'ith special needs or re&"irements are identified promptly
by observation and &"estioning.
.2. 'illingness to assist is conveyed verbally and non%verbally.
. Client needs are promptly serviced* referred or redirected as
re&"ired.
,. !eliver hilot
'ellness service to
client0s
,.1/ossible problems are identified* anticipated and action is ta(en to
minimi@e client dissatisfaction
,.2:pport"nities to deliver additional levels of hilot wellness
services beyond the client+s immediate re&"est are recogni@ed
and acted "pon.
,. Client is bidden fare'ell according to 'or(place policies and
proced"res.
,., =erbal and non%verbal comm"nication is "sed to develop rapport
and maintain contact 'ith client d"ring c"stomer service delivery.
,.2 Reg"lar c"stomer is enco"raged by promotion of appropriate
hilot wellness services and products according to 'or(place
,.4 Sales* ret"rns or ref"nds are processed according to 'or(place
2. Respond to client0s
complaint0s
2.1 4ature of complaint is established by active listening and
&"estioning and confirmed 'ith the client.
2.2 $omplaint resolution procedures are implemented.
2. 1nresolved complaints are promptly referred to s"pervisor.
2., :pport"nities are ta(en to t"rn incidents of g"est dissatisfaction
into a demonstration of high &"ality c"stomer service in line 'ith
'or(place policies and proced"res.
2.2 5ocumentation regarding client dissatisfaction or complaints is
completed.
2.2 ;ollo'%"p action is ta(en as necessary to ens"re client satisfaction.
RANGE O6 VARIA5LES
VARIA5LE RANGE
1. Comm"nication 9ay incl"de b"t is not limited to:
1.1 /ersonal
1.2 Telephone
1. =erbal and -on%=erbal
2. Clients 9ay incl"de b"t is not limited to:
2.1 -e' or reg"lar g"est0s 'ith ro"tine or special needs
. 5or(place policies
and proced"res
.1 C"stomer service techni&"es
.2 /ersonal presentation
. Record (eeping
., Comm"nication
.2 Sched"ling clients
.4 Sales* ret"rns and ref"nds
.6 Complaint resol"tion
,. Client information 9ay incl"de b"t is not limited to:
,.1 Type of treatment0s
,.2 Special needs or re&"irements of client
,. /rod"cts
,., !"ration of hilot 'ellness service
,.2 !ate and time of 'ellness service
,.4 Charges and method of payment
,.6-ame of staff providing hilot 'ellness service
2. Record system 9ay incl"de b"t is not limited to:
2.1 #lectronic
2.2 9an"al
4. Relevant la's 9ay incl"de b"t is not limited to:
4.1 Cons"mer Aa'
4.2 /rivacy Aa'
4. :cc"pational 8ealth and Safety reg"lations
4., .nti%!iscrimination Aegislation
4.2 )nd"stry Codes of /ractice
6 Special needs 9ay incl"de b"t are not limited to:
6.1 Contra%indications to prod"cts or services
6.2 9obility or other disability assistance
6. Aang"age needs and c"lt"ral "nderstandings
6., /ayment arrangements
VARIA5LE RANGE
7 /roblems 9ay incl"de b"t are not limited to:
7.1 !elays
7.2 1navailability of prod"cts
E .dditional levels of
hilot 'ellness service
E.1 #>tending the hilot 'ellness service period
E.2 :ffering complementary hilot 'ellness prod"cts
E. :ffering home prod"cts
13 /romotion of
appropriate 'ellness
services and
prod"cts
13.1 Complimentary 'ellness services0prod"cts
13.2 !isco"nted 'ellness services0prod"cts
13. Special pac(ages of 'ellness services0prod"cts
11 -at"re of complaint 9ay incl"de b"t is not limited to:
11.1 /rice
11.2 $"ality of Service
11. Timeliness of Service
11., Range of Services
12 Complaint resol"tion
proced"res
12.1 Referral to manager
12.2 /rovide a f"ller e>planation of service0prod"ct
12. Ref"nd of charges
12., Replacement of prod"ct
1 !oc"mentation 9ay incl"de b"t is not limited to:
1.1 /aper based
1.2 #lectronic
EVIDENCE GUIDE
competency
1.1;ollo'ed 'or(place policies and proced"res and safe 'or(
practices in regard to the provision of service to clients
1.2 ;ollo'ed relevant la's
1. Sched"led clients and made appointments
1.,/rovided a consistently 'elcoming client environment by
treating clients in a co"rteo"s* professional manner "sing
c"lt"rally appropriate greetings and fare'ells
1.2)nterpreted acc"rately the nat"re of client complaints and too(
appropriate action to resolve complaints
1.4;ollo'ed 'or(place policies and proced"res in regard to
personal dress and presentation
1.61sed consistently effective &"estioning and active listening
techni&"es to cons"lt* reass"re and negotiate 'ith clients
'hile maintaining discretion* tact and confidentiality
1.7 1sed time effectively
2 1nderpinning
(no'ledge
2.1The provision of relevant legislation incl"ding cons"mer la'*
privacy la'* :cc"pational 8ealth and Safety re&"irements
and )nd"stry Codes of /ractice
2.25or(place policies and proced"res in regard to personal
presentation* record (eeping* sales* ret"rns and ref"nds*
receiving and sched"ling clients and ma(ing appointments
2. 5or(place feat"res* incl"ding:
2..1 'or(place prod"ct and service range
2..2 location of 'or(place areas0sections
2.. f"nction and "se of 'or(place telephone system
2.., message ta(en in person or by telephone
2..2 client record system
2..4 'ritten record of complaints
1nderpinning s(ills .1C"stomer service re&"ired for selling prod"cts and services*
receiving and sched"ling clients and ma(ing appointments
and resolving complaints incl"ding:
.1.1 listening and &"estioning techni&"es
.1.2 verbal and non%verbal comm"nication s(ills
.1. negotiation techni&"es
.1., conflict resol"tion s(ills
.1.2 techni&"es for dealing 'ith diffic"lt or ab"sive clients
.1.4 greeting and bidding fare'ell techni&"es
.1.6 (no'ledge of clients+ special needs
.1.7 dealing 'ith clients in a c"lt"rally appropriate manner
.1.E telephone techni&"es
.1.13 Aang"age* literacy and n"meracy relevant to the role
and 'or(place re&"irements
,. 9ethod of
assessment
Competency MUST be assessed thro"gh any t'o of the follo'ing:
,.1 !emonstration 'ith &"estioning
,.2 :ral &"estioning0)ntervie'
,. Third /arty Report
,., 5ritten Report
2. Reso"rce
implications
2.1 Relevant doc"mentation* s"ch as: 'or(place policy and
proced"res man"als
2.2 .ccess to a range of clients 'ith different re&"irements
2. . range of f"rnishings and paraphernalia
2., /rod"ct labels and so"rces of prod"ct information
4. Conte>t of
assessment
4.1 .ssessment $o/#& be cond"cted in the 'or(place or in a
sim"lated environment
TR 8ilot 5ellness 9assage -C)) % E %
1-)T :; C:9/#T#-C< : APPLY HILOT WELLNESS MASSAGE TECHNI@UES
1-)T C:!# : HCS2229;9
perform a range of hilot 'ellness massage techni&"es.
ELEMENT
1. /repare client and
'or( area for hilot
'ellness massage
techni&"es
1.1 Work areas and work area environment are prepared
se&"entially according to hilot 'ellness massage techni&"es
and client needs* relevant laws and workplace policies
and procedures.
1.2 $lient preparation is cond"cted according to the hilot
wellness program* relevant la's and 'or(place policies
and proced"res.
1. #ilot areas is0are prepared according to the hilot 'ellness
program* relevant la's and 'or(place policies and
proced"res.
1., Wellness products6 furnishings and paraphernalia are
prepared and se&"enced according to the hilot 'ellness
program* man"fact"rer instr"ctions* relevant la's and
'or(place policies and proced"res.
2. /repare self for hilot
'ellness session
2.1%ersonal h"giene practices are performed in accordance 'ith
standard operating proced"res.
2.2%re*hilot procedure is performed based on standard operating
proced"res.
. /erform hilot
'ellness massage
techni&"es
.1 Imbalances in the bod" are located in accordance 'ith
methods of scanning "sed by hilot.
.2 8ilot press"re areas are determined in accordance 'ith its
characteristics* location and indications.
. #ilot wellness massage techni&ues are applied in
accordance 'ith 'or(place policies and proced"res.
., Aength of hilot 'ellness massage techni&"es is varied to s"it
client re&"irements.
1.3 $lient response is monitored thro"gho"t the hilot 'ellness
session and hilot 'ellness massage techni&"es are
eval"ated and adapted as re&"ired.
TR 8ilot 5ellness 9assage -C)) % ,3 %
RANGE O6 VARIA5LES
VARIA5LE RANGE
1. 8ilot 'ellness program 9ay incl"de b"t is not limited to:
1.1 Types of services
1.1.1 s"ob
1.1.2 banyos
1.1. paligo
1.1., dagdagay
1.1.2 bentosa
1.1.4 hilod
1.2 8ilot 'ellness massage techni&"es
1. !"ration of hilot 'ellness program
1., /rod"cts
1.2 ;"rnishings and paraphernalia
2. 5or( area0s 9ay incl"de b"t are not limited to:
2.1 Changing area
2.2 5ellness lo"nge
2. 5ellness rooms
. Relevant la's 9"st incl"de b"t is not limited to:
.1 -ational and Aocal 8ealth and 8ygiene Reg"lations
.2 :cc"pational 8ealth and Safety Reg"lations
. )nd"stry Codes of /ractice
,. 5or(place policies and
proced"res
,.1 /ersonal hygiene
,.2 Selection of prod"cts
,. Selection of hilot 'ellness massage techni&"es
,., !"ration of 'ellness service
,.2 5or( ethics
,.4 Cleaning and maintenance of e&"ipment and facilities
,.6 Response proced"re to client behavior
,.7 5aste disposal
2. 5or( area environment 9ay incl"de b"t is not limited to:
2.1 /rivacy
2.2 Temperat"re Control
2. Aighting
2., So"nds and Scents
4. Client preparation 9ay incl"de b"t is not limited to:
4.1 !isrobing
4.2 Sho'ering
4. .ppropriate 5ardrobe
VARIA5LE RANGE
6. 5ellness prod"cts 9ay incl"de b"t are not limited to:
6.1 :ils and #ssences
6.2 #>foliants
6. Salt09inerals
6., 9"ds0Clays0.lgae
7. ;"rnishings and
paraphernalia
7.1 ?ed
7.2 !ipping t"b
7. Table
7., Sa"na0Steam
7.2 =apori@ers
7.4 To'els
E. /ersonal hygiene
practices
E.1 8and 'ashing
E.2 5earing appropriate attire
13. /re%hilot proced"re 9ay incl"de b"t are not limited to:
13.1 Silent prayer
13.2 Bather positive energy 'ith conscio"s breathing
13. .pply cocon"t%based oil to hands
13., 5arm hands by r"bbing them together or hold over a
scented candle light
11. 8ilot methods of
scanning
11.1 8and Scanning0/alpation
11.2 8ilot /"lse Reading
11. 8ilot Thermal Reading ()nit%Aamig)
11., /roced"res "sing banana and other leaves
12. 8ilot 'ellness
massage techni&"es
9"st incl"de b"t are not limited to:
12.1 Aocating the imbalances in the body
12.2 8ilot /ress"re .reas
12. Stro(es
% 8agod (long deep stro(e)
% 8aplos (short light stro(e)
% /indot (one finger press)
% /isil (t'o or more finger press)
% /iga (grasping) G optional
12., C"stomi@ed .mo"nt of /ress"re .pplied
12.2 !"ration of .pplication of /ress"re
12.4 !irection of 9assage
% generally to'ards the heart
% hot part of the body to cold (thermal flo')
% to'ards the lesser l"mps
12.6 /re%8ilot /roced"re
12.7 1se of hands and fingers as medi"m based on hilot
area0body part* d"ration* fre&"ency* rhythm* and amo"nt of
press"re
M M Re(e' to t$e M!t'iD 4/i&e (o' %o'e &et!i#e& 4/i&e#ine C
&ec'i0tion o( t$e !"o3e tec$ni=/e
MATRIX GUIDE
Hilot Area / Body Part
S t r o k e ([a] from te ot area to te
!old area" or [#] from te m$lti%le
&od$le to te 'i&(le &od$le)
*
r
e
+
$
e
&
!
y
Rytm
(Ma#a(al)
Amo$&t
of
Pre''$re
(Ma'akit
&($&it kaya&(
tii'i&) Te
fi($re' #elo,
are i&di!ati-e
&o'.to 'tart
,it
D$ratio&
(a&((a&(
makita/madama a&(
%a(#a#a(o" te fi($re'
#elo, are i&di!ati-e &o'.
to 'tart ,it)
H
a
(
o
d
P
i
&
d
o
t
P
i
'
i
l
P
i
(
a
long
deep
stroke
short
light
stroke
one
finger
press
two
finger
press
g
r
a
s
p
i
n
g

ankle X X X 1x
1-2-3 rhythm 3 lbs 7 sec
bukong bukong / Mabagal Masakit ngunit
kayang tiisin
2

temple X X 1x 1-2-3 rhythm 1 to 3 lbs

thigh X X 12x
1-2-3 rhythm &
1-2-3--!-"-7 rhythm
3-! lbs 3 sec
#babaw ng $ita
%labas& loob& gitna'
X

Mabagal Masakit ngunit
kayang tiisin
(oob ng $ita
X

kayang tiisin
abdomen around the na)el X 3x 1-2-3 rhythm 1 lb 3 min

back of knee X
1x 1-2-3 rhythm 1-3 lbs
3* sec

back of leg X X X
12x
1-2-3 rhythm
& 1-2-3--!-"-7 rhythm 3-! lbs 3 sec
likod ng binti X
Mabagal
Masakit ngunit
kayang tiisin min

ball of palm X 1x 1-2-3 rhythm 3 lbs
3 min
palad X X Mabagal
Masakit ngunit
kayang tiisin
2min

ball of the foot X
1x 1-2-3 rhythm
3-! lbs 3 sec
sakong X
Mabagal
Masakit ngunit
kayang tiisin
2min

center of palm to fingers X X 3x 1-2-3 rhythm 1 to 3 lbs
3 sec
palad X X Mabagal
Masakit ngunit
kayang tiisin
2min

chest%dibdib' X X 21x 1-2-3 rhythm 1 to 3 lbs
3 seconds from palm
center to fingertips

dorsal side of arm X X X X 7x
1-2-3--!-"-7 rhythm
and 1-2-3 rhythm
1 to 3 lbs 3 min

dorsal side of arm X X X X 7x
1-2-3--!-"-7 rhythm and
1-2-3 rhythm
1 to 3 lbs 3min
bisig nakataob
X Mabagal
Masakit ngunit
kayang tiisin
min
braso nakataob
X Mabagal
Masakit ngunit
kayang tiisin
min

dorsal side of fingers X X 3x 1-2-3 rhythm 1 to 3 lbs 3 min

dorsum of foot X X 12x 1-2-3 rhythm 1-3 lbs one second per fingertips
ibabaw ng paa X Mabagal
Masakit ngunit
kayang tiisin
min

dorsum of the hand X X 3x 1-2-3 rhythm 1 to 3 lbs 1 min
ibabaw ng kamay X Mabagal
Masakit ngunit
kayang tiisin
3min

fingertips X 3x 1-2-3 rhythm 1lb to 3 lbs
3 sec from wrist to
fingertips
daliri ng kamay X X Mabagal
Masakit ngunit
kayang tiisin
2min

flank %optional' X 3x 1-2-3 rhythm 1 lb one second per fingertips
gilid ng ribs mula kilikili hanggang
baywang

forehead X X +x 1-2-3 rhythm 1 lb 3* sec
noo X Mabagal
Masakit ngunit
kayang tiisin
1min

front thigh X X 2x
1-2-3--!-"-7 rhythm
and 1-2-3 rhythm
3-! lbs 3* sec
#babaw ng $ita
X

Mabagal
Masakit ngunit
kayang tiisin
min
TR 8ilot 5ellness 9assage -C)) % ,, %
harap ng binti
X

kayang tiisin
min

head X X 3x 1-2-3 rhythm 1 lb 3 min
ibabaw ng ulo X Mabagal Masakit ngunit
kayang tiisin
2min

head apex %tuktok' X 1x 1-2-3 rhythm 1 lb 3* sec
ibabaw ng ulo X Mabagal Masakit ngunit
kayang tiisin
2min

hypogastric area %puson' X X 3x 1-2-3 rhythm 1 lb 3sec

kneecap X 1x 1-2-3 rhythm 1-3 lbs 3* sec
tuhod X Mabagal Masakit ngunit
kayang tiisin
2min

lateral side of foot X X 12x 1-2-3 rhythm 1-3 lbs 3 sec

lateral side of leg X X 12x 1-2-3--!-"-7 rhythm 1-3 lbs 1 min
(ikod na $ita
X Mabagal Masakit ngunit
kayang tiisin
"min

lower back X X 12x
1-2-3 rhythm
& 1-2-3--!-"-7 rhythm
1-3 lbs 3 min
ibabang gulugod X X Mabagal Masakit ngunit
kayang tiisin
min
medial border of scapula X X 3x 1-2-3 rhythm 1-3 lbs 3 min
paypay %kanan,kaliwa' X Mabagal Masakit ngunit
kayang tiisin
3min
medial side of foot X X

12x
1-2-3 rhythm 1-3 lbs
3* sec
talampakan X X

kayang tiisin
2min

medial side of leg X X 12x
1-2-3 rhythm
& 1-2-3--!-"-7 rhythm
1-3 lbs
3 min
likod ng binti
X

Mabagal
Masakit ngunit
kayang tiisin
min
(ikod na $ita
X Mabagal Masakit ngunit
kayang tiisin
"min

nape X X X +x 1-2-3 rhythm 1 to 3 lbs 3 min
batok X Mabagal Masakit ngunit
kayang tiisin
2min

sacrum and pel)is X X 12x 1-2-3 rhythm 1-3 lbs 3* sec
baywang %kaliwa,kanan' Mabagal
Masakit ngunit
kayang tiisin

balakang %kaliwa,kanan' X Mabagal
Masakit ngunit
kayang tiisin
min
puwet %kaliwa,kanan' X Mabagal Masakit ngunit
kayang tiisin
min

shin bone X X 12x
1-2-3 rhythm &
1-2-3--!-"-7 rhythm
1 to 3 lbs 1 min
harap ng binti %loob& labas' X Mabagal
Masakit ngunit
kayang tiisin
min

shoulders X X X 12x 1-2-3 rhythm 1 to 3 lbs 3 min
balikat X Mabagal
Masakit ngunit
kayang tiisin
min

side of the spine X X X 12x
1-2-3 rhytm and
1-2-3--!-"-7 rhythm
1-3 lbs 1-! min
gitnang likod %kaliwa,kanan' X Mabagal Masakit ngunit
kayang tiisin
min

sole of foot X X 12x 1-2-3 rhythm 3-! lbs 3 min
talampakan X Mabagal
Masakit ngunit
kayang tiisin
min

spine %gulugod' X X X 12x
1-2-3 rhythm
& 1-2-3--!-"-7 rhythm
1-3 lbs 1-! min

sternum area X 3x 1-2-3 rhythm 1 lb 3 min


toes X 3x 1-2-3 rhythm 1-3 lbs 3* sec
dulo ng daliri ng paa X Mabagal Masakit ngunit
kayang tiisin
2min

upper back X X X 12x
1-2-3 rhythm
& 1-2-3--!-"-7 rhythm
1-3 lbs one second per toe
taas na likod X Mabagal Masakit ngunit
kayang tiisin
3min

)entral side of arm X X X X 7x
1-2-3--!-"-7 rhythm
and 1-2-3 rhythm
1 to 3 lbs 3 min
bisig nakatihaya
X

Mabagal
Masakit ngunit
kayang tiisin
min
braso nakatihaya
X Mabagal
Masakit ngunit
kayang tiisin
min

web between thumb & forefinger X 3x 1-2-3 rhythm 1 to 3 lbs 3 sec
ibabaw ng kamay X Mabagal
Masakit ngunit
kayang tiisin
3min
daliri ng kamay X
Mabagal
Masakit ngunit
kayang tiisin
3min
EVIDENCE GUIDE
competency
1.1 )nterpreted a hilot 'ellness program and made any
adC"stments re&"ired by variations in the client+s condition
1.2 .pplied consistently (no'ledge on personal hygiene*
incl"ding the prevention of cross infection
1. .pplied consistently (no'ledge on relevant national and
local la's0re&"irements and ind"stry Codes of /ractice
1., Recogni@ed and managed all aspects of area safety
1.2 Recogni@ed and managed contra%indications and adverse
effects
1.4 9onitored and applied appropriate service* techni&"e and
f"rnishings and paraphernalia according to client+s needs
1.6 1sed consistently effective &"estioning and active listening
techni&"es to cons"lt* reass"re and negotiate 'ith clients
'hile maintaining discretion* tact and confidentiality
1.7 .pplied (no'ledge of a variety of hilot prod"cts
1.E 1sed time consistently* effectively and controlled prod"ct
'aste
1.13 #val"ated a hilot 'ellness program and advised the client
on f"t"re treatments* homecare and complementary
prod"cts
1.1Read* interpreted acc"rately and applied consistently
man"fact"rer+s instr"ction for prod"cts and e&"ipment
2. 1nderpinning
(no'ledge

2.1 /rovisions of relevant health and hygiene reg"lations0
re&"irements
2.2 /rovisions of relevant :cc"pational 8ealth and Safety
Reg"lations0Re&"irements
2. /ersonal hygiene and the transmission of microbes and
infections
2., 5or(place policies and proced"res in regard to the
performance of hilot 'ellness massage techni&"es
2.2 The effects and benefits of a defined range of hilot prod"cts
and paraphernalia
2.4 ;actors li(ely to affect the s"itability of each hilot 'ellness
massage techni&"e to client needs and the effects and
benefits.
2.6 .natomy* physiology and pathology of the s(in and s(in
str"ct"res as it relates to hilot 'ellness techni&"es*
incl"ding:
% a simplified cross%section of s(in
% glands as they relate to basic s(in f"nction
% s(in chemicals* incl"ding seb"m and s'eat prod"ction*
normal and abnormal* collagen* elastin and lipids
% phases of gro'th* cell rene'al* healing of s(in and factors
affecting epidermal mitosis
% normal process of s(in and ageing and str"ct"ral change
- perc"taneo"s absorption and factors affecting penetration
of cosmetics
2.7 The follo'ing body systems as listed belo'* in regard to
their interdependence and p"rpose:
% s(eletal and m"sc"lar system* incl"ding m"scle
movements and motor points* position and action of
s"perficial m"scles of the face* throat and chest
% nervo"s system and its relationship to s(in sensations
% lymphatic* digestive* respiratory and circ"latory systems
and their relationship to s(in f"nction* incl"ding
thermoreg"lation and homeostasis
% endocrine and reprod"ctive systems in relationship to
hormonal control of the s(in
% integ"mentary system
2.E ?asic n"trition and its relationship to body 'ellness
2.13 8erbs* oils* minerals and other ingredients in relevant hilot
prod"cts and their effects on the s(in
. 1nderpinning s(ills .1 .pplying appropriate hilot 'ellness massage techni&"es
and prod"cts based on client needs and condition
.2 .pplying personal hygiene
. .pplying area safety
., Ta(ing appropriate action against adverse effects
.2 .ns'ering &"estions of clients and providing information as
needed
1.7 .pplying lang"age* literacy and n"meracy s(ills relevant to
the role and 'or(place re&"irements
,. 9ethod of
assessment
,.1 !emonstration 'ith oral &"estioning
,.2 :bservation 'ith oral &"estioning
,. )ntervie'
,., Third /arty Report
2. Reso"rce implication The follo'ing reso"rces MUST be provided:
2.1 Relevant doc"mentation* s"ch as:
% 'or(place policy and proced"res man"als
2. . range of services* prod"cts and paraphernalia
appropriate to the 'or(place
2.1 /rod"ct labels and so"rces of prod"ct information

4. Conte>t of
assessment
TR 8ilot 5ellness 9assage -C)) % ,E %
UNIT O6 COMPETENCY E PROVIDE POST8ADVICE AND POST8SERVICES TO
CLIENTS
1-)T C:!# : HCS9779;:
advise on post hilot 'ellness services.
ELEMENT
1. )dentify prod"cts and
services
1.1/rod"cts "sed in hilot 'ellness massage are identified and
e>plained in accordance 'ith 'or(place proced"res
1.2/rod"cts and range of services are identified and their benefits
and comparative advantage.
2. #>plain prod"ct and
services (no'ledge
2.1 Fno'ledge of products and services is e>plained*
maintained and conveyed to other staff members as
re&"ired.
2.2 $omparisons bet'een prod"cts and services are applied.
2.Fno'ledge of competitors+ prod"ct and range of service and
pricing str"ct"re is e>plained.
. Recommend
speciali@ed prod"cts
and services
.1 $lients needs and condition are identified.
.2 ;eat"res and benefits of prod"cts and services are
e>plained to enco"rage clients to avail them.
,. /erform aftercare
service
,.1 Client is monitored according to 'or(place policies and
proced"res.
,.2 ,dverse effects are identified and responded to as
re&"ired.
,. ,ftercare products are applied as re&"ired.
,., ,ftercare services are provided according to the hilot
'ellness program* 'or(place policies and proced"res and
client needs.
2. .dminister service 2.1 +utcomes of the hilot 'ellness program are eval"ated and
noted. Recommendations for further adviceservice are
made.
2.2 Clients are advised of s"itable 'ellness prod"cts and
appropriate lifest"le changes.
2. /rod"ct "se is e>plained and the application is demonstrated
as re&"ired.
2., Client is advised of e>pected o"tcomes of f"t"re treatments.
2.2 Client is reboo(ed according to agreed hilot 'ellness
program.
RANGE O6 VARIA5LES
VARIA5LE RANGE
1. /rod"cts 9ay incl"de b"t are not limited to:
1.1 /re%blended aromatic plant oils
1.2 #>foliants
1. 8erbal teas and beverages
1., 9"d0clays
1.2 8erbal baths and po"ltices
1.4 9inerals (al"m* incense* etc.)
2. Services 9ay incl"de b"t are not limited to:
2.1 8erbal baths and scr"bs
2.2 ?ody Services
2. 5ellness and rela>ation techni&"es
2., #>ercise programs
2.2 !iet and n"trition programs
2.4 !eto>ification programs
. Comparisons 9ay incl"de b"t are not limited to:
.1 /rod"cts and service options
.2 Types* /roced"res* Techni&"es
. ?rand :ptions
., ?enefits and effects of prod"cts and services
.2 Targeted res"lts and o"tcomes
.4 /rice
.6 )ngredients and form"lations
,. Clients 9ay incl"de b"t are not limited to:
,.1 -e' or reg"lar clients 'ith ro"tine or special needs
,.2 Clients 'ho e>perienced adverse effects
2. .dverse effects 9ay incl"de b"t are not limited to:
2.1 .llergic reaction to prod"cts
2.2 S(in reactions d"e to hilot 'ellness massage techni&"es
2. Reactions to changes
4. .ftercare prod"cts 9ay incl"de b"t is not limited to:
4.1 8erbal prod"cts
4.2?ody oils
VARIA5LE RANGE
6. .ftercare services 9"st incl"de b"t are not limited to:
6.1 Rest period after service
6.2)mmediate bathing sho"ld be avoided (at least 4 hrs. after the
service)
6. :ffering 'arm tea
7. :"tcomes 9ay incl"de b"t are not limited to:
7.1 #ffects of service rendered
7.2 Client+s condition
E. ;"rther
advice0service
E.1 9aintenance prod"cts0services
E.2 :ther complementary prod"cts0services
13. Aifestyle change 9ay incl"de b"t are not limited to:
13.1 /roper diet and good n"trition
13.2 Red"ction of alcohol0tobacco cons"mption
13. :ptim"m e>ercise
EVIDENCE GUIDE
competency
1.1 .pplied consistently (no'ledge of 'or(place policies and
proced"res and safe 'or( practices in relation to advising
on 'ellness program
1.2 .pplied consistently (no'ledge of relevant national and
local health and hygiene reg"lations
1. Recogni@ed and managed contra%indications
1., Read* acc"rately interpreted and consistently applied and
advised on man"fact"rer+s instr"ctions for prod"cts
1.2 1sed effective &"estioning and active listening techni&"es
to cons"lt* reass"re and negotiate 'ith clients 'hile
maintaining discretion* tact and confidentiality
1.4 .pplied prod"ct (no'ledge incl"ding comparisons bet'een
prod"cts and offered advice to clients
1.6 )dentified client re&"irements0needs
1.7 Recommended prod"cts and services to clients* incl"ding
the incorporation of detailed speciali@ed prod"ct (no'ledge
and demonstrated prod"cts and services to provide advice
to g"ests.
1.E 1sed time effectively
2. 1nderpinning
(no'ledge
2.1 The provisions of relevant :cc"pational health and Safety
reg"lations0re&"irements
2.2 5or(place policies and proced"res in regard to the
performance of services and selling prod"cts
2. ;actors li(ely to affect the s"itability of each 'or(place
treatment to clients+ needs and the effects and benefits of
vario"s treatments
2.,The ca"ses of s(in reactions0allergies in regard to treatments
. 1nderpinning s(ills .1 )dentifying client re&"irements0needs
.2 S(ills needed in promoting prod"cts and services* incl"ding:
% listening and &"estioning techni&"es
% verbal and non%verbal comm"nication s(ills
% dealing 'ith client in a c"lt"rally appropriate manner
% negotiation techni&"es
% conflict resol"tion s(ills
% problem solving techni&"es
. Bathering and organi@ing information to develop and
maintain prod"ct and service (no'ledge
. Aang"age* literacy and n"meracy s(ills relevant to the role
and 'or(place re&"irements
,. 9ethod of
assessment
,.1 !emonstration 'ith oral &"estioning
,.2 :bservation 'ith oral &"estioning
,. )ntervie'
,., Third /arty Report
2. Reso"rce implication The follo'ing reso"rces MUST be provided:
2.1 Relevant doc"mentation* s"ch as:
% 'or(place policy and proced"res man"als
2. . range of services and prod"cts appropriate to 'or(place
2., . &"alified 'or(place assessor
4. Conte>t of
assessment
SECTION 9 TRAINING STANDARDS
These standards are set to provide Technical and =ocational #d"cation and Training
(T=#T) providers 'ith information and other important re&"irements to consider 'hen designing
training programs for HILOT (WELLNESS MASSAGE) NC II1
917 CURRICULUM DESIGN
Co"rse Title: HILOT (WELLNESS MASSAGE) -C Aevel: NC II
-ominal Training 8o"rs: 72; Ho/'
Co"rse !escription:
This co"rse is designed to enhance the (no'ledge* s(ills and attit"des of HILOT
(WELLNESS MASSAGE) in accordance 'ith ind"stry standards. )t covers basic* common and
core competencies in -C )).
5ASIC COMPETENCIES
(7> Ho/')
UNIT O6
COMPETENCY
LEARNING OUTCOMES METHODOLOGY
ASSESSMENT
APPROACH
1. /articipate in
'or(place
comm"nication
1.1 :btain and convey
'or(place information.
1.2 Complete relevant 'or(
related doc"ments.
1. /articipate in 'or(place
meeting and disc"ssion.
Bro"p
disc"ssion
)nteraction
!emonstratio
n
:bservation
)ntervie's0
$"estioning
2. 5or( in a team
environment
2.1 !escribe team role and
scope
2.2)dentify o'n role and
responsibility 'ithin
team
2.5or( as a team member.
!isc"ssion
)nteraction
!emonstratio
n
:bservation
)ntervie's0
$"estioning
. /ractice career
professionalism
.1 )ntegrate personal
obCectives 'ith
organi@ational goals.
.2 Set and meet 'or(
priorities.
. 9aintain professional
gro'th and
development.
Bro"p
disc"ssion
)nteraction
!emonstratio
n
:bservation
)ntervie's0
$"estioning
,. /ractice
occ"pational health
and safety
,.1)dentify ha@ards and ris(s
,.2#val"ate ha@ards and
ris(s.
!isc"ssion
/lant To"r
Symposi"m
:bservation
)ntervie's
,.Control ha@ards and ris(s.
,. 9aintain occ"pational
health and safety
(:8S) a'areness.
COMMON COMPETENCIES
(22 Ho/')
UNIT O6
COMPETENCY
LEARNING OUTCOMES METHODOLOGY
ASSESSMENT
APPROACH
1. )mplement and
monitor infection
control policies and
proced"res
1.1 /rovide information to
the 'or( gro"p abo"t
the organi@ation+s
infection control policies
and proced"res.
1.2 )ntegrate the
organi@ation+s infection
control policy and
proced"re into 'or(
practices.
1. 9onitor infection
control performance
and implement
improvements in
practices
Aect"rette
)nteraction
:bservation
and oral
&"estioning
Brid
&"estioning
/ractical
e>ercise
2. Respond
effectively to
diffic"lt 0
challenging
behavior
2.1 /lan and respond to
emergencies
2.2 Report and revie'
incidents
Aect"rette
?rainstroming
:bservation
and oral
&"estioning
Brid
&"estioning
/ractical
e>ercise
. .pply basic first aid .1 .ssess the sit"ation.
.2 .pply basic first aid
techni&"es.
. Comm"nicate details
of the incident.
Aect"rrette
?rainstorming
:bservation
and oral
&"estioning
Brid
&"estioning
/ractical
e>ercise
,. 9aintain high
standard of
patient0client
services
,.1.1 Comm"nicate
appropriately 'ith
patients0clients
,.1.2 #stablish and maintain
good interpersonal
relationship 'ith
patients0clients
,.1. .ct in a respectf"l
manner at all times
,.1., #val"ate o'n 'or( to
maintain high standard
of patient0client
services
Aect"rrette
?rainstorming
:bservation
and oral
&"estioning
Brid
&"estioning
/ractical
e>ercise
CORE COMPETENCIES
(>; Ho/')
UNIT O6
COMPETENCY
LEARNING OUTCOME METHODOLOGY
ASSESSMEN
T
APPROACH
1. /lan the hilot
'ellness program of
clients
1.1 )dentify vital information
to client
1.2 #>plain hilot
1. #>plain the hilot 'ellness
services and prod"cts
1., Confirm hilot 'ellness
program
Aect"re
!isc"ssion
!emo
Role /lay
5ritten
e>aminatio
n
)ntervie'
Ret"rn
!emo
/ractical
Test
2. /rovide pre%service
to clients
2.1Sched"le clients+
2.2Cond"ct preliminary
services to clients+
Aect"re
!isc"ssion
!emo
Role /lay
5ritten
e>aminatio
n
)ntervie'
Ret"rn
!emo
/ractical
Test
. .pply hilot 'ellness
techni&"es
.1/repare client and 'or(
area for hilot 'ellness
massage
.2/erform self assessment
for hilot 'ellness
session
./erform hilot 'ellness
techni&"es
!emonstration0
/ractical 8ands%
on #>ercises
Competency%
?ased Aearning
9aterials
9ethod
5ritten
e>aminatio
n
:bservatio
n
$"estioning
,. /rovide advice on
post hilot 'ellness
services
,.1 /erform aftercare
service
,.2 )dentify and e>plain the
prod"cts
,. #n"merate and e>plain
other services
!emonstration0
/ractical 8ands%
on #>ercises
Competency%
?ased Aearning
9aterials
9ethod
5ritten
e>aminatio
n
:bservatio
n
$"estioning
912 TRAINING DELIVERY
The delivery of training sho"ld adhere to the design of the c"rric"l"m. !elivery sho"ld
be g"ided by the 13 basic principles of competency%based T=#T.
The training is based on c"rric"l"m developed from the competency standards;
Aearning is mod"lar in its str"ct"re;
Training delivery is individ"ali@ed and self%paced;
Training is based on 'or( that m"st be performed;
Training materials are directly related to the competency standards and the c"rric"l"m
mod"les;
.ssessment is based in the collection of evidence of the performance of 'or( to the
ind"stry re&"ired standard;
Training is based both on and off%the%Cob components;
.llo's for recognition of prior learning (R/A) or c"rrent competencies;
Training allo's for m"ltiple entry and e>it; and
.pproved training programs are nationally accredited.
The competency G based T=#T system recogni@es vario"s types of delivery modes*
both on and off%the%Cob as long as the learning is driven by the competency standards
specified by the ind"stry. The follo'ing training modalities may be adopted 'hen designing
training programs:
The d"ali@ed mode of training delivery is preferred and recommended. Th"s programs
'o"ld contain both in%school and in G ind"stry training or field'or( components. !etails
can be referred to the !"al Training System (!TS) )mplementing R"les and Reg"lations.
9od"lar0self%paced learning is a competency%based training modality 'herein the trainee
is allo'ed to progress at his o'n pace. The trainer facilitates the training delivery
/eer teaching0mentoring is a training modality 'herein fast learners are given the
opport"nity to assist the slo' learners
S"pervised ind"stry training or on%the%Cob training is an approach in training designed to
enhance the (no'ledge an s(ills of the trainee thro"gh act"al e>perience in the
'or(place to ac&"ire specific competencies prescribed in the training reg"lations.
!istance learning is a formal ed"cation process in 'hich maCority of the instr"ction
occ"rs 'hen the st"dents and instr"ctor are not in the same place. !istance learning
may employ correspondence st"dy* or a"dio* video or comp"ter technologies.
/roCect%?ased )nstr"ction is an a"thentic instr"ctional model or strategy in 'hich
st"dents plan* implement and eval"ate proCects that have real 'orld applicants.
919 TRAINEE ENTRY RE@UIREMENTSE
Trainees or st"dents 'ishing to gain entry into these &"alifications sho"ld possess the
follo'ing re&"irements:
17 years old and above
9"st pass the personality 0 aptit"de test
Can comm"nicate effectively both oral and 'ritten form
/hysically* emotionally and mentally fit
Bood moral character
This list does not incl"de specific instit"tional re&"irements s"ch as ed"cational
attainment* appropriate 'or( e>perience* and others that may be re&"ired of the trainees
by the school or training center delivering this T=#T program.
91: TOOLS, MATERIALS AND E@UIPMENTE
Recommended list of tools* e&"ipment and materials for the training of 23 trainees for
8)A:T (5#AA-#SS 9.SS.B#) -C )) are as follo's:

TOOLS E@UIPMENT MATERIALS
$ty. !escription $ty. !escription $ty. !escription
13 Thermometer 1 C!0!=! /layer
(C!0!=!)
2
btls.
Cocon"t :il
2 Sphygmomanometer 1 T= 13 ?anana Aeaf Strips
and :ther Aeaves
2 Stethoscope 1 :8/ 13 ?ath to'els
1 5hiteboard 3 ;ace to'el0hand
to'el
13 Stool 13 ?ed sheets
2 Trolley 13 ?o'ls
9assage Table:
A N 1.79
5 N 3.79
8 N 3.6 9
13 Shorts
4 /illo's
13 Smoc( go'ns0bath
robes09alongs
13 Ba"@e mas(s
13 /illo' cases
2 .lcohol (#thyl)08and
Saniti@er
2 ?asins
2 Co"ch Roll
(!isposable /aper)
References:
.natomy* /hysiology
and ;irst .id
91< TRAINING 6ACILITIES
The 8ilot (5ellness 9assage) Therapy Aearning ;acility m"st be of concrete str"ct"re.
?ased on class si@e of 2; st"dents 0 trainees the space re&"irements for the teaching 0
learning and c"rric"l"m areas are as follo's.
TEACHING C LEARNING AREAS
SIFE IN
METERS
AREA IN S1
METERS
TOTAL AREA IN
S@1 METERS
Aaboratory .rea , O 2 23 23
Aearning Reso"rces .rea O 2 4 4
5ash .rea0Comfort Room (male I
female)
2.2 O , 13 13
.dmin and Staff Room , O 2 23 23
Circ"lation .rea , O , 14 14
Tot!# Wo')$o0 A'e! 77: =1 %ete'

91- TRAINER @UALI6ICATION (T@ II)
9"st be a certified 8ilot
9"st have "ndergone training on Training 9ethodology )) (T9 ))) or holder of -TTC
Certificate for 8ealthcare /rofessionals
9"st be physically* emotionally and mentally fit
9"st possess good moral character
5ith at least 2 years e>perience in the health service ind"stry
91+ INSTITUTIONAL ASSESSMENT
)nstit"tional .ssessment is "nderta(en by trainees to determine their achievement of
"nits of competency. . certificate of achievement is iss"ed for each "nit of competency.
SECTION : NATIONAL ASSESSMENT AND CERTI6ICATION ARRANGEMENTS
,.1 To attain the -ational $"alification of 8ilot (5ellness 9assage) -C )) the candidate
m"st demonstrate competence thro"gh proCect%type assessment covering all the
"nits listed in Section 1. S"ccessf"l candidates shall be a'arded a -ational
Certificate signed by the T#S!. !irector Beneral.
,.2 .ssessment shall foc"s on the core "nits of competency. The basic and common
"nits shall be integrated or assessed conc"rrently 'ith the core "nits.
,. The follo'ing are &"alified to apply for assessment and certification:
,..1 Brad"ates of formal* non%formal and informal incl"ding enterprise%based
training programs.
,..2 #>perienced 5or(ers ('age employed or self G employed)
,., Reassessment is allo'ed only after one month from the date of assessment.
Reassessment for a -ational Certificate shall be done only on the tas(0s that the
candidate did not s"ccessf"lly achieve.
,.2 . candidate 'ho fails the assessment for t'o (2) consec"tive times 'ill be
re&"ired to go thro"gh a refresher co"rse before ta(ing another assessment.
,.4 :nly certified individ"als in this $"alification may be nominated by the ind"stry
sector for accreditation as competency assessor.
,.6 :nly accredited competency assessors are allo'ed to cond"ct competency
assessment* ho'ever* trainees 'ho are accredited competency assessors are not
allo'ed to assess their trainees.
,.7 .ssessment of competence m"st be "nderta(en only in the T#S!. accredited
assessment center. The performance assessment (demonstration of competence)*
ho'ever* may be done in any ven"e or 'or(place d"ly designated by an
accredited assessment center.
,.E The g"idelines on assessment and certification are disc"ssed in detail in the
K/roced"res 9an"al on .ssessment and CertificationL and KB"idelines on the
)mplementation of the /hilippine T=#T $"alification and Certification System
(/T$CS)L.
COMPETENCY MAP G HEALTH CARE SECTOR (HILOT (WELLNESS MASSAGE) NC II)
5ASIC COMPETENCIES
Receive and respond to
'or(place comm"nication
5or( 'ith others
!emonstrate 'or(
val"es
/ractice basic
ho"se(eeping
proced"res
/articipate in 'or(place
comm"nication
5or( in team
environment
/ractice career
professionalism
/ractice occ"pational
health and
safety
proced"res
Aead 'or(place
comm"nication
Aead small team
!evelop and practice
negotiation s(ills
Solve problems related
to 'or( activities
1se mathematical
concepts and
techni&"es
1se relevant
technologies
1tili@e speciali@ed
comm"nication
s(ills
!evelop teams and
individ"als
.pply problem solving
techni&"es in the
'or(place
Collect* analy@e and
organi@e information
/lan and organi@e 'or(
/romote environmental
protection
COMMON COMPETENCIES
)mplement and monitor
infection control policies
and proced"res
Respond effectively to
diffic"lt0challenging
behavior
.pply basic first aid
9aintain high
standard of patient
services
9aintain an effective
relationship 'ith
clients0c"stomers
9anage o'n
performance
#stablish professionalism
in the sec"rity service
/rocess re"sable
instr"ments and
e&"ipment in health 'or(
/repare for and assist
'ith oral health care
proced"res
.ssist 'ith
administration in
dental practice
;ollo' occ"pational
health and safety
policies in dental
practice
9aintain infection
control in dental
practice
CORE COMPETENCIES
/rovide care and s"pport to
infants and toddlers
/rovide care and s"pport
to children
;oster social* intellect"al*
creative and emotional
development of children
;oster the physical
development of
children
/rovide care and
s"pport to elderly
/rovide care and
s"pport to people 'ith
special needs
9aintain a healthy and
safe environment
Respond to emergency
Clean living room* dining
room* bedrooms* toilet
and bathroom
5ash and iron clothes*
linen and fabric
/repare hot and cold
meals
/repare and maintain
beds
Collect and maintain
linen stoc(s at end
"sers location
.ssist in patient
mobility
.ssist in transporting
patients
.ssist in bio%psychosocial
s"pport care of patients
8andle 'aste in a health
care environment
)nstall biomedical
e&"ipment
/erform corrective
maintenance on
biomedical e&"ipment
/erform preventive
maintenance on
biomedical e&"ipment
Repair biomedical
e&"ipment
/erform basic life s"pport
9aintain life s"pport
e&"ipment and reso"rces
)mplement safe access
and e>trication
proced"res in an
emergency
9anage re&"est for
amb"lance service
.llocate amb"lance
service reso"rces
Coordinate emergency
reso"rces
!eliver basic
amb"lance
comm"nication s(ills
S"pervise on%road
operations
9anage the scene of a
special event
9anage ro"tine scene
!eliver pre%hospital
patient care
9anage amb"lance
operations
Transport emergency
patients
Transport non%
emergency patients
!rive vehicles "nder
operational conditions
5or( 'ithin a holistic
therape"tic massage
frame'or(
/erform therape"tic
massage assessment
/lan the therape"tic
massage treatment
)mplement therape"tic
massage treatment
/erform remedial
therape"tic massage
treatment
5or( 'ithin a
comm"nity
development
frame'or(
/repare for 'or( in the
comm"nity service ind"stry
S"pport comm"nity
reso"rces
/rovide
primary0residential care
S"pport comm"nity
participation
Recr"it and coordinate
vol"nteers
Respond holistically to
client iss"es
!evelop and provide
health ed"cation
program in the
comm"nity
;abricate models
;abricate c"stom
impression trays
;abricate registration bite
rims
.rtic"late models and
transfer records
;abricate mo"thgard
.rrange artificial teeth
for complete dent"res
Set%"p and 'a>
removable partial
dent"res
5a>* process and finish
acrylic dent"res and
appliances
Cast metal alloy
removable partial dent"re
'or(
;abricate oral splints
;abricate orthodontic
appliances
;abricate thermo
formed bases and
appliances
;abricate metal cro'n
and bridge str"ct"res
;abricate ceramic
restorations
;abricate indirect
composite0polymer fi>ed
restorations
Doin alloy str"ct"res
/lan the hilot 'ellness
program of client
/rovide pre% service of
client
.pply hilot 'ellness
massage techni&"es
/rovide post%dvice on
post%services to hilot
clients
;or the p"rpose of this standard* the 'ord
A#te'n!ti3e Me&icine -on%5estern healing therapies. .lso called complementary or
integrative medicine.
An!to%2 the science of the shape and str"ct"re of organisms and their
parts.
5!n!n! Le!( Met$o& the banana leaf is "tili@ed in hilot to assist in determining
'here the energy bloc( is. The leaf of the banana* the saba
variety is preferred over other species of bananas. The leaf is
c"t into lengths of one foot to one and a half feet and 'idth of
t'o to three inches. The banana leaf strips are then laced
'ith cocon"t oil* 'armed over candle fire and r"n thro"gh the
different body areas. )f the banana leaf strip stops at a
partic"lar body area or if the hilot practitioner senses a t"g of
the banana leaf against the s(in of the patient* s"ch body
area is considered to have energy bloc(. 9assage in then
foc"sed on these areas 'here the banana lead strip stops or
t"gs.
5e!/t2 T'e!t%ent cosmetic applications and services that enhance one+s
appearance; e.g. facials* hair treatments* manic"res*
pedic"res* 'a>ing and ma(e"p.
5ento! c"pping of heated glasses applied on the body s"rface mainly
for cold and 'ind diseases.
5o&2 Sc'/" a therapy for e>foliating the s(in "sing applications applied
'ith a br"sh or loofah sponge.
5o&2 T'e!t%ent any therapy applied to the body* incl"ding massages* 'raps*
scr"bs* mas(s and baths.
5o&2 W'!0 cocooning the body in 'arm sheets that "s"ally have been
steeped in an herbal mi>t"re; or 'rapping the body in plastic*
9ylar* or 'oolen blan(ets after a body treatment s"ch as a
m"d bath or mas(.
C$i'o0'!ctic a physical therapy that realigns the spine to correct nerve
malf"nctions; "ses man"al manip"lations to help the body
regain optimal f"nction.
D!!#, 5/#on4, O'!cion prayers and chants as(ing for spirit"al blessings and
g"idance.
Eenti!# Oi# distilled and p"rified e>tracts of flo'ers* plants* grasses* fr"it*
leaves* bar(* herbs and seeds; said to have healing*
o>ygenating* p"rifying and rela>ing properties.
ED(o#i!tion removal of dead cells from the s(in+s s"rface* "sing a variety
of lotions* m"ds* oils and scr"bs 'ith a variety of tools (e.g.
loofah sponges and br"shes).
6!ci!# deep cleansing and0or massage for the face* nec( and "pper
chest "sing vario"s m"ds* oils* lotions and0or mas(s to
remove dead s(in and imp"rities* close pores* and enhance
circ"lation; can be man"al and0or involve e&"ipment to
steam* tone and tighten the s(in.
He'"!# 5!t$ a hydrotherapy treatment 'ith the addition of herbal
preparations for rela>ation and healing.
He'"!# W'!0 a body treatment that "ses linen sheets steeped in an herbal
preparation. The sheets are 'rapped aro"nd the client li(e a
cocoon for deto>ification* rela>ation and increased circ"lation.
Hi#ot The art and science of the ancient ;ilipino 8ealing.
Hi#ot (We##ne) can "se0apply massage* herbal treatments* oil and essences*
mineral treatments and 'ater treatment.
P!#i4o bathing practices "sing decoctions of aromatic herbs
performed after an illness* a childbirth or an e>ha"sting 'or(.
P!#0!tion a method "sed in locating energy bloc(ages in the body. This
is done by palpating the parts of the body 'here the patient
feels pain* discomfort* n"mbness or tingling sensations. Then
the other body areas to determine other areas of energy
bloc(ages.
P/#e Di!4noi the "se of fingers to palpate the p"lses that determine the
bloc(age in the body in relation to the signs and symptoms
manifestations based on the philosophical concepts of hilot.
R!. E44 Met$o& a 'hole ra' egg is r"n thro"gho"t the different body areas.
.fter 'hich the egg is bro(en over a plate and the hilot is able
to diagnose the location of the energy bloc(age or 'here the
e>cess 'ind or cold permeates by the shape and character of
the egg 'hite and the yol(. There have been no investigative
st"dies to find o"t the science behind the ra' egg as a
diagnostic tool for hot%cold imbalances.
Re(#eDo#o42 based on an ancient :riental system* a press"re point
massage applied to specific places on the feet that
correspond* or Krefle>L* to all parts of the body. 1s"ally
performed on the feet* b"t also on ears and hands; also
called @one therapy.
S!/n! based on a ;innish tradition tan(; a dry treatment in a very
hot* 'ooden chamber* 'hich cleanses and deto>ifies thro"gh
the body+s perspiration. Traditional sa"nas incl"de birch t'igs
"sed to beat the body to f"rther stim"late circ"lation and are
follo'ed by a dip into a cold pool or stream to cool do'n.
Sc!#0 T'e!t%ent a massage therapy and application of oils* lotions and tonics
to the scalp* "sed for rela>ation and hair stim"lation and
conditioning.
S0! a facility dedicated to rela>ation* bea"ty* pampering and
'ellness. :r* a hot t"b.
S/o" "sing medicinal herbs and0or mineral medicine* steam or
smo(e ind"ced heat e>pelled thro"gh perspiration.
Ue o( Ce##o0$!ne !n& E%0t2 5ott#e 8 cellophane sheets* t'o inches by fo"r inches in si@e
and empty ro"nd bottles* si> inches tall and fo"r
inches diameter* to detect energy bloc(ages in the
body. )n the same manner as the banana leaf strips*
the cellophane sheets or empty bottles are r"n
thro"gh body areas li(e the bac(* "pper and lo'er
arm* chest and abdomen* "pper and lo'er legs.
5here ever the cellophane sheet gets st"c( in a
body area or 'here the empty bottle stops are the
areas that have energy bloc(ages or e>cess 'ind.
We##ne a healthy balance of the mind of mind* body and
spirit that res"lts in an overall feeling of 'ell%being.
ACANOWLEDGEMENT
The Technical #d"cation and S(ills !evelopment ."thority (T#S!.) 'ishes to e>tend than(s and
appreciation to the many representatives of b"siness* ind"stry* academe and government agencies*
non%government organi@ations incl"ding professional associations 'ho rendered their time and e>pertise
to the development and validation of these Training Reg"lations.
MS1 MARHORIE P1 LOPINGCO MR1 HASON T1 LAO
/resident !irector
Spa .ssociation of the /hilippines* )nc. ?"rea" of #>port Trade /romotion
C0o :ffice of /rod"ct Research and !evelopment !epartment of Trade and )nd"stry
Rm. ,12 !epartment of To"rism 2
nd
;lr. !T) )nternational ?"ilding
T.9. Fala'* 9anila P62 Sen. Bil /"yat .ven"e
9a(ati City
DR1 HAIME GALVEF8TAN
Chairman of the ?oard MS1 TESS LORING
Creative Concoctions )nc. ?"rea" of #>port Trade /romotion
110; .g"stin 1 ?ldg.* ;. :rtigas Dr. !epartment of Trade and )nd"stry
(formerly #merald .ve.) 2
nd
:rtigas Center* /asig City P62 Sen. Bil /"yat .ven"e
9a(ati City
MS1 MA1 RE5ECCA M1 GALVEF8TAN
!irector
8ealth ;"t"res ;o"ndation* )nc. MS1 CHERYL M1 PELO
1374 !el 9onte .ven"e )nternational Services !ivision
$"e@on City ?"rea" of #>port Trade /romotion
!epartment of Trade and )nd"stry
MR1 5I5IANO S1 6AHARDO 2
nd
/resident P62 Sen. Bil /"yat .ven"e
.ssociation of Traditional 8ealth .id Bivers* )nc. 9a(ati City
2
nd
;lr. Dacinto ?"ilding 2
#!S. B"adal"pe -"evo DR1 6RANCIS VICENTE S1 RAS
9a(ati City Chief* #d"cation I Training !ivision
/hilippine )nstit"te of Traditional and .lternative
MR1 MAR GUTIERREF 8ealth Care
.ssociation of Traditional 8ealth .id Bivers* )nc. 1nit 2,32* .tlanta Centre -o.1 .nnapolis St.
2
nd
;lr. Dacinto ?"ilding 2 Breenhills San D"an* 9etro 9anila
#!S. B"adal"pe -"evo
9a(ati City MS1 GERTIE CAY
Spa .ssociation of the /hils.* )nc.
MS1 ALELI V1 PANSACOLA c0o :ffice of /rod"ct Research and !ev+t
.ssociation of Traditional 8ealth .id Bivers* )nc. Rm. ,12 !epartment of To"rism
2
nd
;lr. Dacinto ?"ilding 2 T.9. Fala'* 9anila
#!S. B"adal"pe -"evo
9a(ati City MS1 TESS 6EVIDAL
:ffice of /rod"ct Research and !evelopment
MR1 LARRY SUNICO !epartment of To"rism
Creative Concoctions )nc. Rm. ,12 !epartment of To"rism ?ldg.
110; .g"stin ) ?"ilding T.9. Fala'* 9anila
;. :rtigas Dr. (formerly #merald .ve.)
:rtigas Center* /asig City MS1 MARIE RECANO
:ffice of /rod"ct Research and !evelopment
!epartment of To"rism
Rm. ,12 !epartment of To"rism ?ldg.
T1M1 A!#!., M!ni#!
Lit o( P/"#i$e& T'!inin4 Re4/#!tion
.nimal /rod"ction -C ))
.&"ac"lt"re -C ))
."tomotive ?ody /ainting0;inishing -C ))
."tomotive ?ody Repair -C ))
."tomotive #ngine Reb"ilding -C ))
."tomotive Servicing -C ))
?artending -C ))
Hi#ot We##ne M!!4e NC II
?"ilding 5iring )nstallation -C ))
Carpentry -C ))
Commercial Coo(ing -C ))
Comp"ter 8ard'are Servicing -C ))
!ec( Seafaring -C ))
!ressma(ing -C ))
!riving -C ))
#ngine Seafaring -C ))
;ood and ?everage Services -C ))
;oot'ear 9a(ing -C ))
8eavy #&"ipment :peration -C ))
8ortic"lt"re -C ))
8o"sehold Services -C ))
8o"se(eeping -C ))
8ealth Care Services -C ))
9achining -C ))
9asonry -C ))
9otorcycle and Small #ngine Servicing -C ))
/l"mbing -C ))
/yrotechnics -C ))
R.C Servicing -C )
R.C Servicing -C ))
Sec"rity Services -C ))
Tailoring -C ))
To"r B"iding Services -C ))
Transport R.C Servicing -C ))
Travel Services -C ))
5elding -C ))
These mate#ials a#e available in both p#inted and elect#onic copies.
$o# mo#e info#mation please contact%
Tec$nic!# E&/c!tion !n& S)i## De3e#o0%ent A/t$o'it2 (TESDA)
Telephone Nos.% &9'(&')'* &9'(+1'9, &1(4)! to &+ loc. !1- to !1
o# visit ou# .ebsite% ....tesda./ov.ph

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HILOT (WELLNESS MASSAGE) NC II

HEALTH, SOCIAL, AND OTHER COMMUNITY

abdomen around the na)el X 3x 1-2-3 rhythm 1 lb 3 min

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