CORPORATE VOLUME 1, ISSUE 2

Safety, Comfort, FLIGHT OCTOBER 2006

Reliability ATTENDANT
Inside this issue:
NEWS E-LETTER
Making Your 4
Resume COUNT
Corporate Flight Attendant News E-Letter is a bi-monthly newsletter. Our mission is to
inform our loyal readers on today’s issues that shape the corporate flight attendant. Cus-
tomer satisfaction is our focus in our ongoing quest to exceed the goals for market, profes-
Airplane Accident 3
& Food Safety
sional and personal growth. Each electronic publication is free to corporate flight atten-
dants and aviation personnel throughout the world. Please direct all editorial comments Do you know your 2
and membership requests to Flight-Attendant-News@hotmail.com. Airplanes?
Daniel’s Corner 2
Note from the Editor
Public Attitudes, Perceptions and Behaviors
Public Attitude towards 1
towards Cabin Safety Communications Cabin Safety
Author: Andrew Parker, Synovate Pty Ltd Publication Date: 13/07/06 FAA Regulations 1
Copyright 2006, Commonwealth of Australia Do you know yours?

This study provides an overview of aircraft cabin safety communications in Australia, in terms of effectiveness, passenger attitudes
to such communications and opportunities that exist for improvement.
Most passengers agreed that paying attention to cabin safety communications is important. However, results revealed that behaviors
do not always match this perception. Perceived relevance of safety information and frequency of travel were found to be significant
factors affecting passenger attitudes and behaviors. High levels of message recognition, combined with excessive levels of confi-
dence in personal ability to perform safety actions may be key drivers of reduced perceptions of relevance.
Passenger attention levels to safety communications were found to be generally low. Of all communication types tested, the safety
briefing was most prone to perceptions of reduced relevance through repeated exposure, while very low attention levels and percep-
tions of content establish safety cards as being generally ineffective.
Analysis identified that low levels of passenger attention to safety communications results from overconfidence, superficial familiar-
ity with messages, issues relating to the way safety content is presented, perceptions of substitutability between the card and briefing
and social norms present in the aircraft cabin.
A framework for cognitive processing of cabin safety communications is presented. The framework identifies that passenger behav-
iors may be negatively influenced by perceptions that it is socially undesirable to pay attention to safety information. Changing nor-
mative and attitudinal beliefs represents the greatest opportunity to improve communication effectiveness.
Key opportunities are identified to improve cabin safety through enhancement of communications. These recommendations include
tailoring communications to the needs of specific passenger profiles, providing additional information to passengers, improved de-
sign guidelines, regular content variation and use of communications specialists in safety media design.
To read the whole document go to http://www.atsb.gov.au/publications/2006/pdf/B20040238.pdf

Daylight Saving Time!
October 29, 2006 Clock’s Fall Back
Trivia: Amtrak — To keep to their
published timetables, trains cannot
leave a station before the scheduled
time. So, when the clocks fall back
one hour in October, all Amtrak
trains in the U.S. that are running
on time stop at 2:00 a.m. and wait
one hour before resuming.
FAA Regulations!
How well do you know yours?
Just like pilots, flight attendants must adhere to these
regulations as well. So I have scoured through the mul-
titude of regulations and selected to highlight a selec-
tion under the Title 14: Aeronautics and Space, Part
135, better known as FAR 135 — Charter Operations
Regulations. I have selected different parts of this regu-
lation that pertain to the corporate flight attendant.
(Continued on page 5)

1 Corporate Flight Attendant News E-Letter Volume 1 Issue 2

 Test your airplane knowledge
Can you match Make and Model?

1) Challenger — 600 2) FALCON 2000 3) FALCON 50

4) Challenger—601 5) FALCON 900 6) Challenger—604

Daniel’s Corner: Note from the Editor!

For me, fall means there is a change, green leaves start changing Gold, Brown, Red and Orange and begin showing up all over the
place. People are outside for the last time before putting away their lawn furniture and BBQs grills for another year.

More to the point, business aviation begins to ramp up again. So dust off your flats (Ladies) or Rockport’s (Gents), do your morn-
ing yoga exercise, and pull out those catering menus as it is going to be a GREAT Fall season.

Are you wondering who is Daniel C. Slapo? I am currently a contract (supplemental) flight attendant in the greater New York
area. I am associated with one (1) Management Company, two (2) aviation-staffing companies and I assist two (2) private aviation
companies.

In reality, my career started in high school doing four years of Army Junior Reserve Officer Training Corp (AJROTC) and graduat-
ing as the Brigade Security and Intelligence Officer (S2) for Hillsborough County Schools in Tampa, Florida. After graduation, I
joined the United States Air Force (USAF) from 1987 to 1997. My assignments were to Sicily, the Pentagon, Hawaii, New Jersey
and Maryland.

During my assignment at the Pentagon in 1989, I had the pleasure of working for the Secretary of the Air Force and the Chief of
Staff of the Air Force as a confidential waiter. Moreover my last four (4) years in the USAF, my assignment directed to fly on
Air Force II, working for the Vice President of the United States as a flight attendant.

After completing my military service, I tried to transition into the corporate aviation industry, but unfortunately to no avail.
(Continued on page 5)

2 Corporate Flight Attendant News E-Letter Volume 1 Issue 2

 Safety, Comfort,
Reliability
NTSB Identification: CHI06LA112
14 CFR Part 91: General Aviation
Accident occurred Friday, April 14, 2006 in Stilesville, IN
Aircraft: Dassault Aviation Falcon 2000, registration: N722JB
Injuries: 2 Uninjured.

This is preliminary information, subject to change, and may contain errors. Any errors in this report will be corrected when the final
report has been completed.

On April 14, 2006, at 1830 eastern daylight time, a Dassault Aviation Falcon 2000, N722JB, received substantial damage when the
left engine cowl separated from the engine and impacted the horizontal stabilizer during cruise at flight level 250 near Stilesville, Indi-
ana. Visual meteorological conditions prevailed at the time of the accident. The 14 CFR Part 91 flight was operating on an instrument
rules flight plan. The pilot and copilot were uninjured. The flight originated from Abraham Lincoln Capital Airport (SPI), Springfield,
Illinois, at 1700 central daylight time and was en route to James M. Cox Dayton International Airport, Dayton, Ohio. The flight di-
verted to SPI where it landed without incident. Source: WWW.FAA.GOV Accident Investigation Report NTSB-CHI06LA112

Food Safety Knowledge

What Is Food Poisoning?
You can get food poisoning after eating food contaminated by viral, bacterial or chemical agents. Food poisoning causes
mild to severe, acute discomfort and may leave you temporarily dehydrated. Mild cases last only a few hours and at worst
a day or two, but some types — such as botulism or certain forms of chemical poisoning — are severe and possibly life-
threatening unless you get medical treatment.
What Are the Symptoms?
Generally, food poisoning causes some combination of nausea, vomiting, and diarrhea that may or may not be bloody,
sometimes with other symptoms.
What Are the Treatments?
Vomiting and diarrhea are the body's way of flushing poison out of your system, so don't take any antiemetic or antidiar-
rheal medicine for 24 hours after your symptoms develop. Once you can keep fluid in your stomach, drink clear liquids
for about 12 hours or until the diarrhea has passed. Then eat bland foods like rice, cooked cereals, and clear soups for a
full day.

How Can I Prevent It?

1) Always wash your hands before preparing any food; wash utensils with hot soapy water after using them to prepare
any meat or fish. 2) Don't thaw frozen meat at room temperature. Let meat thaw gradually in a refrigerator, or thaw it
quickly in a microwave oven and cook immediately. 3) Check expiration dates on meats. 4) Never eat cooked meat or
dairy products that have been out of a refrigerator more than two hours. 5) Do not use wooden cutting boards; even
when thoroughly cleaned they provide an environment where bacteria can grow.
Copyright (c) 1996 - 2001, WebMD, Inc. All rights reserved (www.WebMD.com)

3 Corporate Flight Attendant News E-Letter Volume 1 Issue 2

 Making Your Resume Count
By Deb Berman, Senior Consultant, Nonprofit Professionals Advisory Group

F ar too many job seekers create resumes that read like job descriptions, listing their responsibilities but leaving out the crucial
details about the changes that occurred as a result of their efforts and creativity or the complexity in which this great work
occurred.

Consider the following two points:

1. Create marketing and fund-raising plans for entire agency.

2. Raised funds.

These descriptions tell nothing about how well the candidate performed these tasks, or if they were even completed successfully. The
work described in these bullets could have resulted in a shabby word-document brochure that was photocopied a few times and never
really circulated. Or, it could have resulted in the leveraging of in-kind donations, millions of dollars of new funding, and award
winning marketing collateral. This work could have completely changed the trajectory of the organization. But, how is the reader to
know?

As I read through the hundreds and thousands of resumes that cross my desk, I find myself assuming that if the writer isn't showing
off about his or her accomplishments, there is a reason: They don't exist. I am clearly more likely to err on the side of "less is less"
but you would be amazed how often people forget to brag about their specific accomplishments.

Consider the following specific bullet points:

• Drove a 23% increase in the utilization of organization's services by creating and implementing a comprehensive marketing plan
including multi-media channel distribution.

• Increased individual giving by 20% and foundation by 40% within one year period and strategically diversified ongoing
development plans.

Raised over $700,000 per year exceeding fund-raising goals by 25% and allowing the organization to increase programmatic
capacity by 40%.

See the difference? Just a few extra, salient details and your resume sings. Plus, the pain and suffering you'll experience putting
together this detail-laden resume will make you much smarter, sharper, and in control when you land in the interview hot seat.

Double check to make sure that every line of your resume counts:

1. Does each line have an output? Be certain that each input results in a unique output rather than a simple description of the
responsibility.

2. Are there numbers supplementing the descriptions of what you do? Quantifying what you do provides scale, scope, breadth, and
depth for what you have accomplished.

3. Avoid listing tasks. Tasks result in an unimaginative recounting of your day. Tell a larger story, making sure to articulate the
strategies and concepts that you creatively developed and the resulting accomplishments.

4. Utilize historical figures to contextualize the complexity of the accomplishments. When the number is impressive, use it. When
it isn't, stick to percentages instead.

Take credit where credit is due, and take credit as a team when the work wasn't yours alone. Ask yourself, "What wouldn't have
happened if I weren't there?"

Deb Berman is a Senior Consultant with Nonprofit Professionals Advisory Group, and can be contacted for resume consultations
at: deb@nonprofitprofessionals.com. For more information about Nonprofit Professionals please visit:
http://www.nonprofitprofessionals.com/.

4 Corporate Flight Attendant News E-Letter Volume 1 Issue 2

(Continued from page 2 “Editor”)
Therefore, I went to work for the
Renaissance Vinoy, in St. Petersburg,
Florida as a restaurant manager. I did
this for a year learning several man-
agement skills and my heart continued
to yearn of flying so, I joined the ranks
at Executive Jet International
(NetJets), as a flight attendant.
By 2001, I moved to the Greater New
York area, doing contract work until
being hired as a private flight atten-
dant for a family for several years, and
now have turned my goals as a supple-
mental flight attendant for several
companies. Current products trained
on; Dassault-Falcon, Gulfstream and
Bombardier aircraft.
I am a recipient of the Outstanding
Young Men of America award in
1989, nominated for Airlift/Tanker
Association Young Leadership Award
(USAF) in 1995, recipient of the 2002
scholarship for FACTs training, and a
committee member position at the
National Business Aviation Associa-
tion for corporate flight attendants in
2006.
Fly Safe,
Daniel C. Slapo
Corporate Flight Attendant/Editor
Passengers waiting for the crew to
return from lunch
5 Corporate Flight Attendant News E-Letter Volume 1 Issue 2
(Continued from page 1 “FAA Regulations”)
I hear this old saying a lot and I think it fits just right: If your employer has you looking
and acting like a flight attendant, your client will ASSUME you are a FLIGHT ATTTEN-
DANT. So you should know your stuff and be prepared to be ONE!
§ 135.107 Flight attendant crewmember requirement.
No certificate holder may operate an aircraft that has a passenger seating configuration,
excluding any pilot seat, of more than 19 unless there is a flight attendant crewmember on
board the aircraft. (Editor NOTE: Most corporate aircraft does not meet this require-
ment)
§ 135.100 Flight crewmember duties.
(a) No certificate holder shall require, nor may any flight crewmember perform, any duties
during a critical phase of flight except those duties required for the safe operation of the
aircraft. Duties such as company required calls made for such non-safety related purposes
as ordering galley supplies and confirming passenger connections, announcements made
to passengers promoting the air carrier or pointing out sights of interest, and filling out
company payroll and related records are not required for the safe operation of the aircraft.
(b) No flight crewmember may engage in, nor may any pilot in command permit, any ac-
tivity during a critical phase of flight which could distract any flight crewmember from the
performance of his or her duties or which could interfere in any way with the proper con-
duct of those duties. Activities such as eating meals, engaging in nonessential conversa-
tions within the cockpit and nonessential communications between the cabin and cockpit
crews, and reading publications not related to the proper conduct of the flight are not re-
quired for the safe operation of the aircraft.
(c) For the purposes of this section, critical phases of flight includes all ground operations
involving taxi, takeoff and landing, and all other flight operations conducted below 10,000
feet, except cruise flight.
Note: Taxi is defined as “movement of an airplane under its own power on the surface of
an airport.”
[Doc. No. 20661, 46 FR 5502, Jan. 19, 1981]
§ 135.117 Briefing of passengers before flight.
(a) Before each takeoff each pilot in command of an aircraft carrying passengers shall
ensure that all passengers have been orally briefed on—
(1) Smoking. Each passenger shall be briefed on when, where, and under what conditions
smoking is prohibited (including, but not limited to, any applicable requirements of part
252 of this title). This briefing shall include a statement that the Federal Aviation Regula-
tions require passenger compliance with the lighted passenger information signs (if such
signs are required), posted placards, areas designated for safety purposes as no smoking
areas, and crewmember instructions with regard to these items. The briefing shall also
include a statement (if the aircraft is equipped with a lavatory) that Federal law prohibits:
tampering with, disabling, or destroying any smoke detector installed in an aircraft lava-
tory; smoking in lavatories; and, when applicable, smoking in passenger compartments.
(2) The use of safety belts, including instructions on how to fasten and unfasten the safety
belts. Each passenger shall be briefed on when, where, and under what conditions the
(Continued on page 6)
(Continued from page 5 “FAA Regulations”)

safety belt must be fastened about that passenger. This briefing shall include a statement that the Federal Aviation Regulations re-
quire passenger compliance with lighted passenger information signs and crewmember instructions concerning the use of safety
belts.

(3) The placement of seat backs in an upright position before takeoff and landing;

(4) Location and means for opening the passenger entry door and emergency exits;

(5) Location of survival equipment;

(6) If the flight involves extended overwater operation, ditching procedures and the use of required flotation equipment;

(7) If the flight involves operations above 12,000 feet MSL, the normal and emergency use of oxygen; and

(8) Location and operation of fire extinguishers.

(b) Before each takeoff the pilot in command shall ensure that each person who may need the assistance of another person to move
expeditiously to an exit if an emergency occurs and that person's attendant, if any, has received a briefing as to the procedures to be
followed if an evacuation occurs. This paragraph does not apply to a person who has been given a briefing before a previous leg of a
flight in the same aircraft.

(c) The oral briefing required by paragraph (a) of this section shall be given by the pilot in command or a crewmember.

(d) Notwithstanding the provisions of paragraph (c) of this section, for aircraft certificated to carry 19 passengers or less, the oral
briefing required by paragraph (a) of this section shall be given by the pilot in command, a crewmember, or other qualified person
designated by the certificate holder and approved by the Administrator.

(e) The oral briefing required by paragraph (a) of this section must be supplemented by printed cards which must be carried in the
aircraft in locations convenient for the use of each passenger. The cards must—

(1) Be appropriate for the aircraft on which they are to be used;

(2) Contain a diagram of, and method of operating, the emergency exits;

(3) Contain other instructions necessary for the use of emergency equipment on board the aircraft; and

(4) No later than June 12, 2005, for scheduled Commuter passenger-carrying flights, include the sentence, “Final assembly of this
aircraft was completed in [INSERT NAME OF COUNTRY].”

(f) The briefing required by paragraph (a) may be delivered by means of an approved recording playback device that is audible to
each passenger under normal noise levels.

[Doc. No. 16097, 43 FR 46783, Oct. 10, 1978, as amended by Amdt. 135–9, 51 FR 40709, Nov. 7, 1986; Amdt. 135–25, 53 FR
12362, Apr. 13, 1988; Amdt. 135–44, 57 FR 42675, Sept. 15, 1992; 57 FR 43776, Sept. 22, 1992; 69 FR 39294, June 29, 2004]

A 'good' landing is one from

which you can walk away.

A 'great' landing is one after

which they can use the plane
again.

Source: Aha! Jokes, http://www.AhaJokes.com

6 Corporate Flight Attendant News E-Letter Volume 1 Issue 2