Name: Deepak L.

Kolte
Phone no: 86555 79879
Email Id: (deepakkolte007@gmail.com)

P.G.D.M SPECIALIZATION: Marketing


EDUCATION QUALIFICATIONS:

Degree Institute Board/University Percentage Year
P.G.D.M
Chetanas Institute of Management &
Research
A.I.C.T.E 59 2014
Hotel
Management
Kohinoor College Of Hotel Management Mumbai 64 2008
HSC National College Maharashtra 53 2005
SSC TakshashilaVidyalaya Maharashtra 60 2002


CERTIFICATIONS:

I have completed 3 months Office Automation Course


KEY ATTRIBUTES& SKILLS:

Problem Solving
Team Player
Planning and Organizing
Motivation
Customer Acquisition
Listening
Negotiating
Time Management
Creative



SUMMER INTERNSHIP:

A Project on Modern View for Improving Visibility & Merchandising at Mumbai GCMMF (Amul)


KEY TASKS HANDLED:
Responsibility for creating awareness amongst the people towards Amul Flaavyo and Amul sugar
free ice-cream towards allocated me
Responsible for a understanding the distribution channel of the company
Analysis of Market scenario
Pushing up the sale of Amul Flaavyos different flavors in Retail Store
Did promotional activity in parlour and promoted sales
While doing Parlour activity, Examined the customer response on offer/discount given by Amul
Expanded Amul distribution channel by opening 52 new outlets .




KEY LEARNINGS/ACHIEVEMENTS:
Amul Distribution network in Mumbai
Process of distribution channel from distributor till the product reaches to Retailers
How to handle Retailers query
Competitors strategies
Customers tastes and their expectation from Amul Brand
Observation of Activities done by the company and contributed for the same (Amul)
Time Management
Team work and Team coordination
.

.



CSR AT CHETANAS:

1. FDA (Food and Drug Authority): This was an initiative undertaken to create awareness regarding
benefits of registration under FDA amongst vendors and shopkeepers. The task assigned to me was to
create this awareness amongst vendors and shopkeepers in Mulund and Ghatkopar.

2. Jagruti: This was an initiative undertaken to create awareness regarding Gandhian Philosophy and
Principles. The task assigned was to create this awareness by selling the autobiography of Mahatma
Gandhi to Professors, Students, Housewives, Youth, and Professionals.



WORK EXPERIENCE:

Name of the Company: Sahara Star Hotel

Duration: Aug 2008 Aug 2011

Designation: Assistant Food & Beverage Manager


Tasks handled/Role:


Worked as an assistant Food & Beverage Manager, Responsible for all guest services and
administration in Food and Beverage department
Responsible for the standard of service delivered to the guest/customer
Maintain a smooth interaction between all the department heads at all time
Developed a good working relation with all other on board department through co-operating and
communication
Ensure all crew members with in the F&B department follow all the Masters rules and regulation
Act immediately on all customer complaints to ensure that corrections are made when possible


Sales Accomplishments:
Earned consistent commendations for exemplary service delivery regularly singled out on comment
cards for going above and beyond expectations and providing outstanding service and attention to
guests.
Recognized for ability to quickly establish rapport with customers, up-sell products and build a
loyal clientele.
Selected and streamlined Food and beverages products based on analysis of consumption and
sales, resulting in superior inventory and selection for guests.
Developed floor plans used for large private parties. Outcomes included faster service, improved
efficiency and enhanced guest satisfaction
Achieved highest sales averages by up-selling orders and suggesting add-on/extras to meals.
Proved the ability to multi task, handle crowds of up to 350 people, resolve customer issues and excel
within a demanding, high-volume setting.




PERSONAL DETAILS:

Date of Birth: 2
nd
June 1986
Place of Birth: Mumbai
Address: Shriram Nagar, AshalePada, Prabhat Colony
Sec-29, Ulhasnagar- 421004, Distt, Thane

Languages known: English, Hindi, Marathi

Hobbies and interest: Reading, Cooking