OPERATIONS MANAGEMENT

2007-2008
 Purposes of the course

„ To help students gain understanding of the role of

operations manager in organization
„ To help operations manager make decisions which are
related to operation management, such as: Product
design, location planning, scheduling, inventory
management…
„ To understand how operations management related to
OPERATIONS MANAGEMENT

other functional areas in an organization such as:

marketing, finance /accounting and personnel
„ To maintain the competitive advantage for organization
by improving better productivity, reducing cost,
responsing more quickly to the demand and providing
better quality
 TEACHING METHOD & EVALUATION

ƒ TEACHING METHOD

; Lecture on Powerpoint presentation

; Group presentations
; Guide for POM Software

ƒ EVALUATION COURSE
OPERATIONS MANAGEMENT

; Group Assignment or
Field Trip report : 20%
; Mid – Exam: 30%
; Final Exam: 50%
 CONTENTS
CHAPTER CONTENTS NOTES

PART 1: INTRODUCTION TO OPERATIONS MANAGEMENT

1 Operations and Productivity
What is Operations Management
Organizing to produce goods and services
Why study OM
What operations managers do
Operations in the service sector
Exciting new trends in Operations Managements
2 Operations strategy in global environment
A global view of Operations
OPERATIONS MANAGEMENT

Developing missions and strategies

Achieving competitive advantage thru Operations
Issues in Operations strategy
Global Operations Strategy Options
3 Forecasting
What is forecasting?
Types of Forecasts
Strategic importance of forecasting
Seven steps in the forecasting system
Forecasting approaches
Time-series forecasting
Monitoring and controlling forecasting
 CONTENTS

PART 2: DESIGNING OPERATIONS

4 Design of Goods and services
Goods and services selection
Generating new product
Product development
Issues for product design
Defining product
Documents for production
Service design
5 Aggregate Planning
OPERATIONS MANAGEMENT

The planing process

Aggregate planning process
Methods of aggregate planning
Aggregate planning in services
Yield management
6 Process Strategy
Four process strategies
Process Analysis and design
Service process design
Production Technology
 CONTENTS

7 Capacity Planning
Capacity
Capacity planning
Break-even analysis
Applying decision trees to capacity decisions
Strategy –driven investments

8 Location Strategies
The strategic importance of location
Factors that effect location decisions
Methods of evaluating location alternatives
OPERATIONS MANAGEMENT

Service location strategy

9 Layout Strategy
The strategic importance of layout decisions
Types of layout
Fixed-position layout
Process-oriented layout
Office layout
Retail layout
Warehousing and strorage layouts
Repetitive and product –oriented layout
 CONTENTS

PART 3: MANAGING OPERATIONS

10 Supply Chain Management
The strategic importance of the supply
chain
Supply-chain economics
Supply-chain strategies
Logistic management
11 Inventory Management
Function of inventory
Inventory management
OPERATIONS MANAGEMENT

Inventory models
Inventory models for independent demand
12 MRP and ERP
Dependent Inventory model requirements
MRP structure
MRP management
Lot-sizing techiques
Extention of MRP
 CONTENTS

13 Short term Scheduling

The strategic importance of scheduling
Scheduling issues
Scheduling process-focused facilities
Loading jobs
Sequencing jobs
Finite capacity scheduling (FCS)
Scheduling repetitive facilities
Scheduling service
OPERATIONS MANAGEMENT

14 Job Design and Work Measurement

Human resource strategy for competitive
advantage
Labor planning
Job design
The visual workplace
Labor standards and work measurement
Time studies
Predetermined time standards
Work sampling
 REFERENCES

„ Operations Management, Edition 8:

Jay Heizer/Barry Render – Pearson Education, 2006
„ Operations Management, Edition 8:
William J. Stevenson – Mc Graw Hill IRWIN, 2005
„ Operations Management, Edition 9 :
Norman Gaither ; Greg Frazier - South-Western, Thomson
Learning, 2002
OPERATIONS MANAGEMENT

„ Operations Management: Focusing on Quality and

Competitiveness, Edition 3:
Roberta S. Russell / Bernard W. Taylor III – Prentice Hall,
Inc., 2000
„ Operations Management : A supply Chain Approach:
Derek L. Waller - International Thomson Business Press 1999
 REFERENCES

„ Production & Operations Management :

Concepts, Models & Behavior:
Everette E. Adam, JR. ; Ronald J. Ebert - Prentice Hall
International Editions 1996
„ Production & operations Management.
Howard J. Weiss and Mark E. Gershon - Allyn & Bacon
- 1993
OPERATIONS MANAGEMENT

„ Production and Operations Management: A Life

Cycle Approach
Richard B. Chase; Nicolas J. Aquilano- IRWIN 1992
„ Production & operations Management.
William J. Stevenson - 4 th edition IRWIN, 1993
 CONTACT ADDRESS

„ TRƯƠNG QUANG ĐƯỢC, Ph.D.

„ Vice Rector, International University
„ ĐT: 7242181 – ext.3116
„ Email: Duoctq@hcmiu.edu.vn
Duoctq2003@yahoo.com
OPERATIONS MANAGEMENT
 Design Goods Aggregate Planning
Forecasting
and Services

Process Strategy &

Layout Strategy Location Planning
Capacity planning

Supply Chain Inventory MRP

Management management And ERP

PRODUCTION MANAGEMENT Scheduling

PROCESS

Measurement and
Outputs Maintenance
Job design