L2N Sustainable Lifestyles CONCEPT BOOKLET Phase2

Enabling sustainable lifestyles
Low2No concepts
Arup
Sauerbruch Hutton
Experientia
Team Enabling sustainable lifestyles
Low2No concepts
Dan Hill
Lean Doddy
Alejandro Gutierez
Christopher Namih
Jason McDermott
Jenny Mills
Michael Velders
Martin Reed
Jan-Christoph Zoels
Irene Cassarino
Arthur Bodolec
Cristina Bianchi
Camilla Masala
Dorington Little
Erin OLoughlin
Nicola Vittori
Takumi Yoshida
Taru Hynynen
Yosef Bercovich
dan.hill@arup.com
lean.doody@arup.com
jan-christoph.zoels@experientia.com
irene.cassarino@experientia.com
Experientia
Arup
Matthias Sauerbruch
Juan Lucas Young
Carlos Alarcn Allen
Denise Stiebing
Felix Habich
Lina Lahiri
ms@sauerbruchhutton.com
jly@sauerbruchhutton.com
Sauerbruch +
Hutton
November 2010
Low2No concepts
Our Approach Introduction 7
The 21st Century Building 9
Design Process / Strategy 11
Scenarios: A Day at C_life Methodology 15
Katarina , Leena, Tom, Niko, Matias, 16
Marko, Minna, Sara, Outi 32
Summary 36
Places Home 39
Bus-stop 40
Garden 41
Workplace 42
Courtyard 43
Smart Systems Urban Informatics 46
Responsive and Replicable 50
Smart Systems 52
Check, compare and act 56
ICT Strategy 58
Home assistant 62
Mobile application 66
Pervasive free WiFi 70
Energy sculpture 72
Community noticeboard 74
Smart workplace 76
Smart nameplate 78
Apartment energy visualizations 80
Water meter 82
Garden installation 84
AR Operations dashboard 86
Mixed use & services Overview 88
Eco laundry 92
Communal sauna 94
Smart delivery box 96
Smart home delivery service 98
C_life rewards 100
Food Overview 102
Food Hub 104
Farmers market 106
Food pocket balcony 108
Communal gardens 110
Transport Overview 112
Smart bus stop 114
Smart bike sharing hub 116
Eco Cycle 118
Bike Repair Shop 120
Car Club 122
Car Sharing 124
Car parking at the cave 126
Electric vehicle parking 128
Recommendations 130
Next steps 136
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Concept Title
77
This document describes work in progress in the low
carbon lifestyle - supporting behavioral change work-
stream for the C_life project. It moves from an under-
standing of people and places towards sustainable prod-
ucts, applications and services. It is a working document
and should be read in conjunction with other discussions
and designs in this workstream, particularly transport,
food and ICT strategies. The strategies outlined here
aim to raise the overall quality of life for the residents of
Low2No by enabling responsible lifestyle choices.
Phase2
Introduction
888 99
The 21st Century Building
Overview
As smart buildings and neighbourhoods emerge, cities
will strategically be able to compare, construct, proto-
type, monitor and manage forms of sustainable living
that will come to dene the 21st century. C_life has the
potential to be a model of future sustainable living, in
terms of architecture, engineering and construction, and
also in the co-existence of smart services and residents
that denes how environments are used and how they
mature. This ofers the client body, and by extension
Helsinki and Finland, a rst-mover advantage, as the
world prepares for new regulatory environments, and the
pattern of urban development continues to evolve.
We believe that C_life can exemplify a genuinely 21st
century building, which addresses sustainable living in
terms of demand management, behavioral change and a
higher quality of life through carbon reduction. Resi-
dents, workers and visitors become part of an ecosystem,
along with the building and its urban environment.
Through this relationship, individuals can understand
the impact of their activities upon the city and can use
well-designed technologies to control, enable and articu-
late their own ways of living, working, and playing in a
new kind of sustainable urban environment.
10 10 10 11 11
Overview
The Low2No design process is people-centered, multidis-
ciplinary and highly collaborative, in keeping with the
original vision shared with the Helsinki community in the
competition entry.
People -centered approach participative concept
development in order to develop concept designs that
are attractive and meaningful for Low2No users, visitors
and stakeholders, in phase 2 we intensively included real
people in eld research, observations and participatory
design sessions.
We dened together with SRV and VVO proles of
possible inhabitants of the block. We recruited similar
Helsinki citizens and visited their apartments to collect
insights about their daily consumption behaviour and
their approach to sustainability. Insights triggered the
concept development for smart systems and mix of uses,
as well as other design processes in the broader design
team;
We interviewed 10 selected Sitra staf members, to clarify
how the design of the new ofce in the new block could
support and address the process of cultural change hap-
pening in Sitra, as well as their shared understanding
of sustainability for the future of Finnish society and in
their personal life as individuals and employees;
Mixed snow-ball sampling and desk research were
conducted, to list a rst range of possible stakeholders
for retail and community activities, then further selected
through personal interviews, according to their motiva-
tion, business experience, ethical alignment, aspirations
and inclination to work as a team.
Design Strategy and Approach
12 12 12 13 13
Overview
Design Strategy and Approach
At the end of Finnish vacation, we involved user groups
in a participatory design workshop, with the aim of test-
ing and rening initial concept designs;
Entrepreneurs selected to develop the retail and com-
munity ofer gradually became part of a participative
design efort, together with architects, engineers, Sitra,
SRV, VVO and representatives of the City Economics and
Planning division: the aim, which will be carried out dur-
ing phase 3, was to concurrently plan not only space, but
also a common business proposition (see above).
Multidisciplinary process: unstopped dialogue among
diferent design team members and mutual sharing of in-
sights and design progresses, has been ensured through
regular meetings, in Helsinki, London, Berlin and Turin,
as well as through low carbon virtual means like tele/
video conference calls.
14 14 14 15 15
Scenarios
A Day in the life of C_life
While user-centred design methodology is commonly
used for interactive products and services, it is rarely
used in built environment design processes. We believe
that as buildings and spaces become more interactive,
the design process has to shift accordingly.
In the following pages, the constitution of the built envi-
ronment, interactive products and services is communi-
cated through character-based story lines in the assumed
practical context of use. Interaction between users, e.g.
residents, visitors, workers and service providers, and
the built environment, including physical and abstract
dimensions, is explored in a narrative way to introduce
the block with a realistic feel.
Insights gained from user and stakeholder interviews,
and eld studies were transformed into personas, in
order to capture the motivations, expectations and goals
responsible for driving user behaviour. These personas
were then developed into scenarios to illustrate the activi-
ties taking place in the built environment of C-life.
Activities in the block are described over one day, through
individual characters with diverse connections to the
block. The scenarios explore C_life from internal and
external points of view: residents and workers living in
the block, and visitors and daily commuters from outside
the block. Both the contexts of the building residents
and workers (Life and work in C_life) and contexts of the
client body and further strategic partners (Reaching out
from C-life) are included.

Scenarios
16
Scenarios
07:00
Text
17
Katariina
KATARIINA
36 years old
Single mother
Works part-time
at C_life
07:00
Katariina wakes up to the sounds of her 8-year old son Niko and
her 2-year old daughter Milla. Katariina showers quickly and
prepares for her day.
08:00 - Home Assistan
As she showers, Katariina watches the beautifully detailed glass
water meter in her shower counting down the ideal showering
time which she still nds appealing and efective. While Niko
showers, Katariina changes nappies for Milla, putting the used
ones into a special container that will be picked up later today by
the laundry service of the block. Katariina was skeptical about us-
ing the Nappy service, but after speaking with her friend Lekka she
decided to give it a try and has been quite happy with the results.
Kateriina prepares breakfast for the kids and makes preparations
for the day by gathering up the rest of the laundry into their Eco
Laundry bag, to take with her on the way to the market.
09:00 - Eco-Laundry laundry drop of
Katariina walks Niko to the bus stop with Milla, for Nikos short
trip across town, then wanders over to the local grocer after
quickly dropping of the laundry bag (which she nds as easy as
taking the garbage out). As she passes the bicycle share silo and
watches a young girl retrieving a bike from its underground stor-
age, Katariina notices that someone called Tom has been using
the system for twice as long as she has. She heads of towards the
bank with Milla.
10:00
Katariina only has a few errands to run this morning: a small
package to mail to her cousin, some personal banking and Nikos
birthday present to consider. The places she needs to visit are all
very close to each other, which makes the chores quick to handle.
11:00 - Food Hub grocery order
Katariina stops at the local fresh food grocer to choose and place
her weekly grocery order. Katariina likes the new system of food
shopping, which allows her to seeand squeezethe produce
before placing her order, which is then delivered later by a smart
bicycle delivery system. Katariina enjoys the whole experience en-
abling her to focus on the quality local produce and creates more
freedom to show Milla new exciting things.
The ordering and delivery signicantly helps her carbon prole
and as she leaves, the shops smart nameplate pings and glows
green, indicating a +1 to her rewards system, and a sustainable
transaction.
13:00 - Bicycle silo social interaction
After lunch Katariina walks to the local library with Milla sleeping
in the carriage, stopping at the bicycle share silo to help explain
how it works to newcomers to the area. When nished, she notices
her phone with a new message; her laundry from yesterday is
ready to be picked-up. Katariina leaves C_life and arrives at the lo-
cal library. She likes this particular library the best because it has
access to information not easily found online. Katariinas wish-
listed books are shown highlighted on her phones AR application,
giving her a simple starting point to browse down the aisles.
15:00 - Urban Informatics
Satised, Katariina leaves the library to pick up Niko from the bus
stop. On her way out Katariina notices a glowing display whirring
with activity. She pauses long enough to notice its a map of the li-
brary showing Internet activity and local connections. She can see
that the incubators print-on demand workshop was used today.
Katariina makes a mental note to tell Niko about this, as hes sure
to be interested what is being printed from there.
15:30 - Eco-Laundry pick-up
Katariina picks up Niko from the bus stop on her way back home.
They pass by the laundry together to pick-up clean laundry from
yesterday. They only have time for a quick snack this afternoon, as
Nikos going to the Incubator space for a computer games software
workshop being run by a small start-up software company (he is
really excited about this).
16:00 - Incubator software workshop
When they reach the Incubator, Katariina is surprised to see
Seymon, their neighbor, also attending, but pleased Niko will have
a friend to learn with, so she relaxes by reading one of the e-books
she downloaded earlier (recommended not by the librarian, but
rather by her C_life social reading group).
18
Scenarios
19
17:00 - Urban Informatics friend nder application
Katariina and Niko walk home with Milla, stopping to say hello to
a friend in the park nearbyshed heard Nikos friend nder app
hum. Once home, Niko sits down in the kitchen next to his sister
and begins working on his homework, using the Home Assistant
in the kitchen whilst Katariina prepares dinner.
19:00 - Food Hub
Dinner is served! Katariinas pleased to see how well her new
recipe turned out. Niko wolfs it down while Katariina feeds hungry
Milla. The recipe itself was a bit of a surprise, it came delivered
with Katariinas smart home delivery of groceries earlier that day
the C_life community suggests interesting dishes involving the
ingredients she ordered.
20:00 - Home Assistant waste control
Katariina clears the table and does the dishes. As Katariina puts
out the waste (sorted into organic for compost, recyclable and gen-
eral), small LEDs near next to the chute show that the household
waste consumption levels are high this month. Katariina picks up
the Home Assistant of the kitchen table and reads through some
of the waste-saving tips displayed for her on the dashboard.
22:00 - Social Interaction
Katariina chats online with some of her friends, organising an-
other clothes swap party that turned out to be great fun last time.
She remembers that a note on the community noticeboard had
indicated the sewing workshop held in the Eco Laundry hub has
extended into repairs and alterations of clothes, which opens up
a whole new set of possibilities. Katariina checks in on Niko and
Milla,who are sound asleep, gently snoring underneath his real-
time constellation ambient night light, then heads to bed.
07:30 - Home Assistant message, grocery delivery
Over a cup of cofee, Antti goes through the presentation on his
PC for the last time while a short beep from the Home Assistant
catches his attention. Todays grocery delivery will be at 18:00-
19:00. Antti glances at yesterdays order list - no, he didnt forget
anything - and conrms.
08:30 - Home Assistant
When leaving the apartment, Antti gets a message on his mobile
saying the main power circuit is being switched of, good. As
Antti strolls through the C_life gardens, from a distance he can
see Sitras bright, green sign indicating that there is no misuse of
electricity in the ofce at the moment.
10:00 - Smart reward E-card
After a short conversation with his colleagues on the upcoming
meeting, Antti heads to his ofce for some nal corrections. While
putting his PC into the bag, he glances at his mobile; two new
stars added to his E-card, because of an order from the L2N organic
grocery store.
10:30 - Urban Informatics Sitra
Antti waits for the client under Sitras big sign, glowing orange.
While waiting, Antti checks his Home Assistant on his mobile to
see if the new fridge he bought last week is consuming electricity
as it should. The client arrives and he puts away the mobile.
12:30 - Smart reward E-card lunch
Once the meeting has ended successfully, Antti stays to wait for
his colleague to join him for lunch in the restaurant. Full and
satised with the delicious lihapullat meatballs, Antti remembers
the stars on his E-card he received earlier today, and ofers to buy
dessert. While heading back to the Sitra building they talk about
trying out the food at Kitchen Lab tomorrow. Antti has been told
by his neighbors that the food is really good.
ANTTI
28 years old
Sitra employee
Living in the C_life
block
20
Scenarios
21
16:30 - Home Assistant energy history
After lunch Antti has some small errands to run in the ofce and
in between two meetings he thought about making use of his
break to browse his energy history with his mobile. A month ago
he started to pay more attention to his electricity consumption. He
notices that his new fridge is starting to save money and energy.
His neighbor Tom has been trying to convince him to change his
electricity source to the slightly more expensive wind power, but
Antti isnt sure if it would really make much of a diference, so he
decides to look at his energy conguration and see a projected
impact if he switches over.
17:00 - Food Hub grocery pick up
On his way out of the ofce he remembers the groceries he ordered
and decides to pick them up before going home, as this time his
order was not very large. He passes by the green shaded energy
sculpture and casually walks towards the grocer.
21:00 - Smart System lightning control
Before going early to bed, he checks his e-mail from his Home
Assistant while lying on the coach and spots a tip that just arrived
from the C_life community: a new pricing model for wind energy,
and some new cooking tips. Maybe he will try out wind power for
a month. Not before long, the lighting in the apartment automati-
cally starts to dim, and Antti goes to sleep.
LEENA
43 years old
Mother
Visitor to Low2No
block
12:30
Leena gets of the bus at the C_life bus stop. She lives in an apart-
ment about 15 minutes from Jtksri. Earlier in the day her
friend called and asked if she would like to meet up for lunch. Her
friend Pivi works at Sitra and suggested they go to the Low2No
Kitchen Lab.
12:30 - Food Hub Kitchen Lab
Leena and Pivi arrive at the Kitchen Lab. Pivi shows Leena
around, and explains how the kitchen lab works by showing
Leena the garden. The two women pick fresh herbs, berries and
vegetables to use in their lunchtime salad. Leena is surprised at
the wide variety of produce available in the C_life garden. Pivi
and Leena catch up with each other while preparing their food;
Pivi receives new recipe recommendations for their salad based
on the ingredients they chose in the garden. They decide to try
one of the options recommended by a chef working at the C_life
restaurant.
1:00 - Bike workshop
While enjoying their food in the cafeteria section, Pivi shows
Leena pictures on her mobile of the bike shes been restoringe. She
explains that she recently purchased an old frame at the C_life
Bike Hub and has been working once a week for a few weeks xing
it up at the bike repair workshops. Leena loves to bike herself and
is excited to see that Pivi has learned so much in so little time.
1:30 - Credit system
After lunch Leena ofers to pay for her salad but Pivi quickly ex-
plains that she has saved up enough C_life credits to earn her big
discounts at the Kitchen Lab. She tells Leena that by cutting down
on her energy consumption in her home she has been able to save
money, which also earns her C_life credits. On their way out of
the Kitchen Lab Leena spots a visualization that tracks where the
Kitchen Lab food originates from. She is really amazed to discover
that almost all of the food is produced in Finland!
1:40
Leena strolls with Pivi on her way back to work. They chat about
meeting up later, and decide to visit the C_life sauna together
sometime next week.
22
Scenarios
23
Tom
TOM
35 years old
Single male
Works for Nokia
from workspace at
C-life
07:00 - Home Assistant weather forecast
Tom is woken by a light on his desk gently glowing blue, predict-
ing a cold day ahead based on local weather data. He hops out
of bed and gets dressed, taking note of the weather prediction
displayed on the Home Assistant. Over breakfast, Tom spots his
cofee is getting low and quickly places an order for more through
the food application on his Home Assistant itll be delivered later
today to his food delivery inbox.
08:00 - Home Assistant, food orders
Tom has a quick shower, attempting to maintain his efcient real-
time water use (and more importantly, cost) shown on the glass
water meter built into the shower. His water efciency is the best in
his block, nearly the best in his precinct. After breakfast he checks
on a few items in his pantry, swiftly using his Home Assistant to
order items from his grocer. His rewards account, which links his
green utility use with local business, gives small incentives such
as free delivery and small discounts on locally sourced items.
09:00 - Incubator space
Tom heads out to work, bypassing the smart bike share system
located outside his apartment. Today hes using the co-working
ofce, so the bike wont be necessary. Even so, the bike-share
stand recognizes his rewards card, glowing green to reect his
recent bicycle use. Walking through the courtyard, Tom doesnt
even glance at the transport congestion map displayed in front
of the co-working spaceas he no longer needs to commute long
distances, he rarely even thinks about road trafc. Tom swipes
his rewards card to sign into his shared ofce space. He rented
this space for the week, as he has an important client meeting to
prepare for. His booking included a single desk hub, access to the
kitchen facilities as well as space to meet with a client. The tempo-
rary working space is a good option for a designer like Tom, cheap
enough to be afordable, whilst providing good facilities for him to
work, alongside whats usually good social interaction.
10:00
Tom pauses to get a cofee, bumping into Matias, a colleague he
is working with on a new prototype for Nokia. They agree to meet
again later that day before the meeting, joking about how much
more often they see each other since starting their new co-sharing
style of work.
12:00 - Smart reward card
Tom ducks out to grab lunch from the cafe. His C_life rewards card
gives him a small discount at all local retailerswhich he appreci-
ates while hes enjoying his sandwich, sitting in the shade of the
energy sculpture in the public square.
13:00
As Tom returns to his desk space, it brightens as he approaches
it, the desk sensors reacting to his presence. Tom prefers his new
work space, which is customised to his preferences.
15:00 - Incubator FabLab
Tom meets up with Matias outside the library. There they spend
some time tweaking the 3D model for printing, then stop by the
on-demand 3D printer (a new start-up venture supported by the
C_life
FabLab) to pick up the fully-working 3D model waiting for them.
Tom sent the 3D model to the other ofces for printing also, so the
dispersed team can all review the same model physically, while
discussing online.
16:00 - Mobile applications
Tom receives a notice on his mobile phone telling him his smart
grocery delivery has arrivedhis small order of cofee, milk and
bread is in his in-box courtesy of the bicycle delivery system. The
alert also noties Tom that his rewards card has been updated
with more credits. Toms virtual C_life self has shrunk two full
shoe-sizes, indicating his carbon footprint is decreasing. With
a surplus of credits Tom decides it would be nice to use some of
them to book the private section of the communal Sauna; he asks
Matias if hed like to join.
17:00 - Global connectivity
After Tom attends the teleprescence meeting with his team, he
relaxes by chatting with Matias. Theyre both very impressed with
the rapid prototyping ability their team now has. Their 3D model
allowed the whole team to give feedback on the design.
24
Scenarios
25
18:00 - Mobile application
After work Tom and Matias make their way to the Sauna. While on
the way Tom and Matias decide theyre a little hungry so Tom uses
some of his surplus credits to order some food to be delivered to
the Sauna, using his mobile phone. Matias insists on paying, but
Tom explains that it doesnt cost him anything since hes been able
to accumulate so many credits by drastically reducing his carbon
footprint.
19:00 - Smart Home delivery in-box
Hungry again, Tom nally heads home and picks up his groceries
from the beautifully-carved in-boxes in the lobby of his building.
After a quick dinner, he settles down to relax in front of his laptop,
on which he streams the latest Veikkausliiga match. Toms friend
Christian (who lives on the oor above his) is also watching the
game, which they discover when they see each others online
posts. They agree to meet up to watch the rest of the game to-
gether, then head to the lounge bar on the ground oor for a drink,
while they dissect the days play.
23:00
As Tom falls into bed, he sets his sleepometer (a tool which
measures his sleeping patterns) before checking in to his shared
working space for the morning. He briey attempts to read a bit
more of his book, but swiftly falls asleep.
7:45
Niko slowly wakes up, as a warm light slowly creeps across the
room, mimicking the sun rising. He heads into the living room,
looking out of the large windows into the dark outside, and he
notices the gentle glow of other lights emerging across C_life.
08:00
Niko heads into the kitchen for some rye bread and cheese with
cranberry juice. Mum tells him the cranberries are from the garden
downstairs. He learned in school that Finland has to buy a lot of
fruit from abroad. Great to have fruit growing right outside.
09:00
Over to the bus-stop with Mum. As they stroll through the trees
heading for the edge of the apartment block, he can see the bus-
stop beginning to gently glow, indicating the bus isnt far of.
09:3015:00 - Global connectivity
Today at school Niko gets to go on a eld trip to a small organic
farm located outside Helsinki. While there, Niko and the other
children learn about cultivating local agriculture. Part of the trip
involves showing the children how the food is grown, and trans-
ported to Helsinki. Niko learns that some of the food is brought
directly to the farmers market at C_life!
15:00
Hes happy to see Mum waiting for him at the bus-stop; he tells her
all about his trip to the farm. Niko asks his Mom if he can go with
her to the market next time so he can show her which food came
from the farm he visited. After school Niko, his mother and Milla
head home and after a quick snack they leave for the Incubator
where Niko is taking part in a workshop put on by some of the peo-
ple working in the Incubator. Niko is excited: he has been working
on a Smart Lego model for a while now. He babbles excitedly to his
Mum that he can make the toy ping by waving at it. Thats nice,
dear, she says.
NIKO
8 years old
School student
Son of Katariina
26
Scenarios
27
16:00
The FabLab is strewn with cool things; bits of Smart Lego, Ar-
duino, cables, batteries, solar chargers, glue. A few other kids his
age are there, over in the area reserved for early learning about
hardware hacking. The other side of the FabLab has serious-look-
ing young men and women making Proper Things.
18:00 - Community interaction
His Mum drags him out of the FabLab at 6pm, and they walk back
home. As they walk home Niko feels a gentle buzz in his pocket,
and he pulls his Nokia out to discover a picture of Hanna on the
screen. Looking up, he sees her coming round the corner and says
Hei as she smiles. Mum isnt sure he should have a phone at his
age, but he likes it. At home Niko works on his homework, using
the Home Assistant while sitting at the kitchen table. The app
suggests a few friends in the block who are doing similar exercises,
so he knows he can go and ask them for help if he needs to. But he
nds all this maths stuf easy, and races through it. His friend Olli
knocks on the door, asking for help with the assignment, and they
work on the last few problems together.
19:00
Dinner. He talks to his Mum about her day, and then leaves her
to do the washing up. Hes surprised she lets him get away with
that, but Mum seems a bit distracted. He grabs the Home Assistant
and brings it into the living room and res up a local role-playing
game.
19:30 Demand management - comparison
His Mum comes in to the living room waving her rewards card at
him again. Niko, Im trying to hit our energy targets again, and
youre not helping. She shows him the Home Assistant in her
hand and points to the information visualization which shows
the household cost and energy goals for the week, compared to
their goals. And youve spent too long in front of screens today.
Niko sighs. A glance out of the window reveals the tall crane-like
energy sculpture over the block is glowing green, which indicates
that the of-site C_life generator is currently generating sufcient
renewable energy to power the block. Hes an inquisitive boy, and
wonders where the of-site generators are and what they look like.
He knows he could nd out if he looked at the C_life community
portal, which explains exactly how the apartments work. Later.
Niko signs of in the game. He has three friends from C_life online
in the same game and he says hell see them in the gardens. He
asks his Mum if he can meet his friends in the gardensMum
always says yes to this, as its safe, well-lit, and visible from the
apartment, as well as being what she calls A Good Thing. Grab
some carrots while youre there, if theyve got any, Mum says.
Niko replies with a weary sigh, Mum, you can see yourself. He
hands her the Home Assistant, which has an app showing whats
growing in the garden at any one time. His Mum says hes turning
into a teenager already. He doesnt know what this means but
thinks its probably quite good.
Down through the hallway, he notes from the gentle glow outside
each doorway that his Mums eforts are paying oftheir apart-
ment number is glowing a soft green, whereas most others are
orange, with a few even red. Well done Mum.
20:00
Niko and his mates are playing in the community garden. He sees
various adults selecting vegetables for dinner, even though a
glance at the gardens live sculpture indicates that its running low
on produce, due to the soil acidity, whatever that is.
21:00
Back in the apartment, he settles down next to his Mum on the
couch. Mum is reading her book so he cant watch TV. The TV isnt
on much these days anyway. He prefers to chat with his mates on
his Home Assistant.
21:15
Bed. The night light in his room is in the shape of an old wooden
house, and slowly pulsing with little pin-pricks of soft green
light, which he knows means that theyre still hitting their energy
targets. Unlike a lot of kids he actually has a sense of how much
energy it takes to make his life. Or at least thats how he sees it.
Niko drifts of to sleep, contented.
Niko
28
Scenarios
29
Matias
MATIAS
32 years old
Single
Works for Nokia,
lives in C_life
07:00
Matias wakes up, his alarm ringing loudly. He steps into the bath-
room hoping the shower will wake him up.
08:00 - Smart System home alerts
Over breakfast, Matias pores over his presentation notes, making
small changes to the design. He ignores the orange glow of light
now appearing above his door and the energy alerts displayed
on his Home Assistant. After the prototype is nalised, hell just
be tweaking the modela welcome change which will give him a
chance to relax and enjoy his new home.
09:00 - Transportation tips and services
Matias hurries to pack his bag and leave for work. Hell be late to-
day, but not by much since hes now living so close. A tip from the
community arrives to his phone showing how easy and sustain-
able the bus would be for his trip to work. If he had more time hed
take the bus to work, but theres a lot to do today so theres really
no option but to drive. He changes the option to receive tips. Ma-
tias quickly leaves the apartment, leaving several lamps on in his
haste to avoid the trafc. Walking out of C_life into the adjacent
streets, Matias barely even notices the bicycle sharing silo which,
according to his friend Tom, just happens to be as fast as a car in
getting to the ofce.
10:00
Matias drives to work. For part of the way he is stuck in slow-
moving trafc, an experience made worse by the steady stream of
buses and bicycles moving past him in the transit lane.
11:00 - Delivery service - food
Matias makes his changes quickly, editing and revising the docu-
ment he needs to present with Tom. Noticing all the empty desks,
he asks one colleague where the rest of her team is. At home,
it seems. Matias is sure he could probably be just as productive
from C_lifehes heard the printing facilities are top-notch and
the wi- is very useful but hes part of several teams and doesnt
want to miss any important (or subtle) changes whilst hes away.
Just before leaving he orders the delivery from the grocer for the
next couple of days with his favorite ingredients and chooses the
delivery for tomorrow afternoon.
13:00 - Urban Informatics/ car sharing
Matias leaves for C_life to meet up with Tom, pleased to see the
roads are clearer this time. Oddly enough, the only other driver
on the road is one of the buses to C_life (which he tries his best
to ignore). Matias is home again soon, and searching around for
that hard-to-nd parking spotassisted by a small series of LED
lights embedded in the pavement. Somehow the green glow of a
free spot is visible even during the day. Matias is mildly irritated
by the large number of the parking spaces allocated to the C_life
car-sharing club.
14:00 - Home Assistant/ energy visualization
Matias quickly walks back to C_life. He stops by home to grab a
quick bite to eat. Although the lights had turned themselves of,
the home energy visualisation is still glowing red, perhaps due to
his driving. An alert shows up on his Home Assistant telling him
how much money he could save by more efcient usage of appli-
ances. He makes a mental note to see what would happen to the
energy visualisation if he left all appliances on.
15:00- Urban Informatics/ electricity sculpture
Matias and Tom meet up in the courtyard, underneath the large
energy sculpture. Tom points up to it, commenting on how much
better it seemswhich confuses Matias for a split second, before
remembering it relates to the whole C_life energy bill. He is still
sceptical about the purpose of the whole thing. Hes never been
sure what moves the sculpture but he doubts how much of an
impact his light bulbs have when compared to the whole precinct.
Surely the caf and crche would have a bigger impact than him,
he thinks.
16:00
Matias and Tom meet with their UK colleagues over the free wi-,
which is fast enough to handle the high-def telepresence. Matias
is secretly impressed with this, thinking he should ask Tom about
the temporary work space afterwards. The meeting goes very well,
as both teams are able to discuss and refer to the 3D model and
documentation at the same time.
30
Scenarios
31
17:00 - Communal Sauna
Pleased at how smoothly their collaboration is going over such a
distance Matias and Tom decide to head for the sauna. On their
way over Tom orders them some food to be delivered to the sauna.
Matias is quite hungry so they order plenty. While walking, Matias
notices a change in the large scale display outside the co-working
spaces, visualising the global connectivity happening over the
C_life wi- network, which might have something to do with their
recent meeting? He also notes that one of the pop-up storefronts
is being inhabited by a new kind of music listening booth, stream-
ing a show direct from Londons East End. He knows Olof, the guy
that started it, and heard he was planning to take advantage of
Sitras 14-day lease deal, which enables start-ups to try out risky
businesses in a low-risk environment. What could I do with such
a space? he asks himself.
18:00 - Communal garden
In the sauna, Matias spends much of the hour pestering Tom for
his opinion on the working spaces around C_life, excited about
the prospect of not needing to drive to and from work each day.
Tom only seems keen on discussing things Matias doesnt want
to talk about, like the amount of energy he conserves by growing
vegetables in the C_life veggie patch (a few scrappy lettuce leaves
dont seem worth it), and how green his home energy visualisation
has been lately. After a relaxing hour in the sauna, and enjoying
some light snacks in the sauna lounge, Matias heads home, weary
and tired.
19:30
Finally turning of his house lights, Matias collapses into bed and
falls asleep to the sounds of small children playing in the court-
yard below.
32 33
Scenarios
Reaching out from C_life
These C_life client body scenarios were developed to explore how
C_life could serve as a model for urban development in the larger
context of sustainable strategies.
The client body is recognised here as Sitra, SRV and VVO, as well
as the City, as users of the C_life space.
MARKO
43 years old
Married
VVO maintenance
08:00
Marko arrives on site at C_life and enters his ofce at the C_life
central operations centre (in practice, a small room incorporating
marketing suite, management team and operational equipment).
He checks all the buildings vital signs on the real-time C_life
dashboard over his phone on the way in, so is already aware that
everything appears to be generally in working order, with only a
few small maintenance tasks left over from last week and no new
additional tasks overnight. Marko has a super-users view of the
building, able to read all sensors in and around C_life.
09:00
After dealing with a few of the tasks via the C_life users dash-
boardhe is able to respond directly to their requests, when they
havent been able to tap into the communitys shared knowledge
base and solve things themselves, and to indicate when tasks are
pending or completeMarko embarks on his rst walk round of
the day.
09:15
Marko stops to chat at the cofee stall outside the Sitra HQ. The
cofee vendor is a constant squeaky wheel, assailing Marko about
water pressure issues. Marko tries to coax him into using the C_life
users dashboard to raise issues, and the cofee guy accedes. For
now.
10:00
As part of his rounds, Marko uses the augmented reality mode of
his super-users C_life dashboard to view real-time sensor data
from behind the various service panels. This lets him read how the
building is performing without opening panels, or indeed sensors
requiring dials in the rst place: simply by holding his phone over
the QR codes stamped on the panels, the sensors wirelessly com-
municate their data direct to his screen.
MINNA
32 years old
Married
Helsinki city
councils planning
department
14:00
Minna is preparing her monthly assessment of the recent urban
development projects in Helsinki for her departmental meeting.
Her favourite project by far is C_life, a recent mixed-use block
project in Jtksaari, in large part due to the unprecedented level
of data she is able to access about how the project is going. By log-
ging onto the C_life API and dashboard as Helsinki City Council,
Minna can pull up numerous data feeds on almost all aspect of
everyday life in the block, with both real-time and longitudinal
data expressed via sharp visualisations and query-able interfaces
designed specically for her.
15:30
As shes pasting a movie of mobility patterns around C_life into
her presentation, Minna notices that a recent change in the bus
timetable may have had a detrimental efect on the retail patterns
along the eastern edge. She decides to highlight this later.
17:00
By the time shes approaching the end of her presentation, her
colleagues are in awe at the quantity and quality of the data and
visualisations that Minna has been able to draw from C_life. Its
as if she can peel open the top of the block and look inside to see
whats working and what isnt. She pulls up the real-time city
model that Helsinki City Council have commissioned (in collabo-
ration with Sitras Helsinki Design Lab). C_life appears here as a
glowing block streaming with data, surrounded by pulsing veins
of transit patterns and some spots of environmental data from
elsewhere in the city. By the end of the meeting, it becomes clear
that C_life is ofering a model for urban development and gov
2.0, partly due to this real-time, ongoing post-occupancy evalu-
ation across numerous facets, from resident satisfaction to retail
patterns, air quality to food production. It becomes an interactive
toolkit for prototyping possibilities in Kalasatama, Espoo, Vantaa
and beyond, with the EU showing real interest too.
34 35
Scenarios
13:00
Sara is having lunch with potential business partners after a suc-
cessful presentation to the Helsinki metropolitan region urban
development forum, where she talked about their C_life develop-
ment. Shed wowed the audience, not simply by indicating a suc-
cessful project along all the usual statements of value involved in
commercial property development, but also by foregrounding how
forward-thinking she felt C_life was compared to traditionalor
20th century as she referred to themurban development proj-
ects. Sara was able to demonstrate several genuinely innovative
aspects that, for her and SRV, positioned the block as a truly 21st
century building, such as its food production, retail mix, and a
sustainable lifestyle enabled by contemporary technologies, the
kind of technologies that consumers increasingly expect to aug-
ment and enhance almost all aspects of their life.
Building on the data generated by C_lifes informatics suitea
dashboard populated by the C_life API, and then visualised in
compelling fashion through the Helsinki City Council-led data viz
Olympics that had been held at C_life this yearSara had indi-
cated not only a rapid and efective sales campaign for the units,
but high levels of resident satisfaction with signicant operational
benets for their partner VVO, alongside the data emerging on
demand reduction from the blocka 15% decrease in carbon as-
sociated with lifestyle choices.
15:00
Helsinki Energia call to discuss the possibility of developing a
variation on their successful installation at C_lifethe C_life
energy sculpture embedded in the faadeon another new SRV
development. It recently won another sustainability award, as
well as the various new media design/behavioural change awards,
which have moved SRV into new areas of engagement around
sustainability, beyond simple building practice.
SARA
26 years old
Single
SRV marketing
OUTI
28 years old
Sitra incubator
manager
09:15
Outi slips her bike into the bike-sharing pod, hearing the subtle
>ping< which indicates another +1 on her C_life rewards. Step-
ping out she looks across to the global connectivity installation
over Sitras front doors. It indicates that much of the data owing
in and out of Sitra is centred on Chinaits 14:00 in Shanghai
with small bursts of activity to the US, where its the middle of the
night. Outi loves this installationit makes some of the otherwise
invisible patterns of Sitras activity publicly visible in engaging
fashion. The hands on the faux-clock face currently set to Shang-
hai are spinning wildly, indicating how much business Sitraand
Finlanddoes with China these days.
11:00
Outi is evaluating the tenancy and activity patterns across the
C_life incubator. She looks across the smart nameplates the
incubator presents to the street outside, which indicate the grain
of activity going on within, drawn from real-time network data.
Its evident that labs 2-3 have new craft activities going on within,
whereas 4 has a new information design business in it. Lab 1 looks
like it might be a nancial services start-up. Once you can read
these simple, and rather beautiful, visualisations, its clear what
the incubator is doing for the C_life milieu, without compromising
the privacy of the businesses within.
14:30
A workshop evaluating potential urban developments in Vantaa,
Oulu and Tampere. Theyre using data from C_lifes ongoing real-
time post-occupancy, via the C_life API and dashboard, and Outi is
indicating the efect of tenancy arrangements on occupancy rates
in the incubator. Shes able to show the increased performance
after they switched to a super-short-term leasing arrangement, in
terms of data transfer and footfalla proxy for activitybut also in
the number of businesses and patent applications emerging from
the site. C_life is replicable across these facets of activity.
36 37
Scenarios are tracked
and overlayed
Looking for spatial
concentrations of
activity
Interaction Map
Scenario Interactions
Entwined
KATERIINA
NIKO
TOM
SEYMON
MATIAS
Overlaying the scenarios onto the emerging c_life design
indicates various areas of interaction and concentration.
This can be developed over time, as the details of both
building design and service design becomes more
rened, but this sketch of activity immediately begins
to indicate a few key areas: apartments, workspaces,
garden, courtyard/communal areas and transit
environments.
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39 38
Places
Illustrations of Urban Informatics,
Smart Systems and services map
Smart pad interface
onto various c_life apps
Places
In-shower water meter
Apartment number
corridor footprint
visualisation
Smart home
delivery in-box
Waste
sensors
Rewards energy monitor
Simple, furniture-based
footprint feedback loops
The Home
A typical C_Life apartment
41 40
Smart bus-stop roof bus
presence indicator
Interaction via mobile
phone and proximity
In-situ real-time transit
planner incl. Low-carbon
Smart bike-sharing hub is
nearby and integrated
Smart parking led lighting
displays
Various environmental sensors
monitoring production activity
Community noticeboard
for allotment requests and
gardening clubs
Real-time installations
indicating performance of
natural systems
The Bus-stop
Transit Environment
Garden
Communal Environment
Places
43 42
Real-time installation makes
visible patterns of connectivity
& activity
Co-sharing hubs
Free public wi-f enables
co-working and flexible use
of space
Real-time trafc congestion
and low-carbon transit map
C_life carbon or energy
sculpture/installation
Rewards system for retail incl.
Food miles and local producer
credits
Community noticeboard
Smart home delivery service
Workplace
Commercial Environment
Courtyard
Civic Environment
Places
44 44 44 45 45
Concepts
46 46 46 47 47
Smart systems and urban informatics
Urban informatics is the practice of creating interactive
buildings, spaces and cities. The area is emerging due to
advances and changes in both technology and culture
specically, pervasive connectivity enabled by mobile
devices and wireless networks, and the emergence of
sensor technologies to detect and understand how envi-
ronments and communities are performing. Informatics
describes how physical spaces are becoming digital, and
how digital experiences are becoming physical in return.
Designing this approach into C_life is a vital part of it
becoming that genuinely 21st century building that we
envision.
As this is an emerging area, and there are few, if any,
directly analogous situations, it is difcult to speak
with certainty of its impact. However, there are some
precedents, usually at the larger, urban scale (e.g. New
Songdo City) or for a particular service (e.g. smart meters
or bicycle sharing schemes) or at smaller scale (e.g.
wired-up environments such as fabFood). Each of these
provides an indication of the value and interest in these
strategies.
Yet it is probably fair to say that there is no equivalent ex-
ample of a building which so holistically approaches the
problem of low-carbon environments, enabled not solely
by good building design but also through becoming a
platform that enables users to tend towards sustainable
living, making better decisions on better information. In
this sense, C_life could be the rst of its kind, a prototype
urban environment that leads the world.
Without this holistic approach, it is likely that some simi-
lar solutions may emerge organically, but with the kind of
incoherent, fragmented and frustrating user experience
which is all too common to poorly designed or emergent
technology solutions imagine a diferent username and
password required to access each service in the block
but also without any strategic value, meaning data could
not be accessed or exchanged to enable coherent report-
ing, on carbon or anything else.
Urban Informatics
48 48 48 49 49
Just as it is an attempt to embed systems of behavioural
change in everyday life, so the benets are various and
diverse. There are many ways in which an informatics
product or service might enable uptake of sustainable
services and reductions in carbon, how they might enrich
the process of placemaking or knowledge work, reinforce
social cohesion and health benets, and so on. Similarly,
those who benet from such approaches are a diverse set,
including the users of the building and the client body
but also further strategic partners.
Finally, C_life could describe how many buildings in
general may come to be designed, built and operated, as
our societies move toward more sustainable practices.
As similar smart buildings and neighbourhoods emerge,
cities can strategically compare, construct, prototype,
monitor and manage approaches to the forms of sustain-
able living that must come to dene the 21st century.
Related ideas are shown in mixed use, food and transport
sections:
Smart Delivery Boxes
Smart Home Delivery Services
c_life Rewards
Smart Bus Stop
Smart Bike Sharing Hub
50 50 50 51 51
Responsive and Replicable
Imbuing c_life with the capacity to measure its own
progress, the smart systems and urban informatics strate-
gies outlined here suggest both how c_life can become a
genuinely 21st century building and how Helsinki itself
might become a 21st century smart city.
The array of sensors sprinkled across the building and
its surrounds will provide a new way of understanding
how the city is performing across numerous facets, from
resource use to retail to productivity. While data is used
to drive real-time, responsive services that enable positive
behavioural change, it also enables longitudinal analysis
and strategic insight.
An informatics-enabled c_life can enable a kind of ongo-
ing post-occupancy evaluation, in sharp contrast to
traditional design and development practices which gen-
erally stop observing and learning before people move in.
This data can provide c_lifes strategic partnersSitra,
SRV and VVOas well as Helsinki City Council, with the
formula for replicability. It enables these partners to un-
derstand what is working and why, upon which paramet-
ric models of urban development can be built, beneting
developers, managers and planners. Each subsequent
informatics-enabled development builds toward real-time
city models enabling measurement, comparison and pro-
jection, and providing a strategic platform for sustainable
urban development across Finland and beyond.
52 52 52 53 53
Demand Management and Urban Informatics
Smart System
The Smart System will provide users with an intuitive
means to understand how the choices we each make
afect our global environment. The Smart System is
enabled by ICT solutions and made visible through vari-
ous services and applications. These applications enable
interaction via multiple touchpoints - home appliances
and displays, online, mobile devices and urban informat-
ics platforms.
The Smart System will educate users by presenting data,
which will in turn reveal behavioral patterns. By analyz-
ing peoples energy consumption patterns, the Smart
System can provide alternative solutions which coincide
with the sustainable values of the Low2No block. The
Smart System facilitates user-to-user interaction, allow-
ing for a uid exchange of ideas and values, promoting a
strong social community committed to rethinking what it
means to live sustainably.
Social networks will provide an avenue to engage the
Low2No community, as well as facilitate an exchange of
values and ideas between Low2No and the broader Hel-
sinki community. The system enables multiple options
and choices along with a range of interactions from rich
engagement to automated presets. The Smart System is
designed to fulll the needs of a diverse user group and
to facilitate multiple use scenarios. Home management
tools provide solutions to check, control, and visualise
real time energy consumption, empowering people
to make informed decisions, while mobile and urban
informatics solutions provide access to vital information
outside of the home. On a community level the system
enables direct access to Low2No facilities and other
services, encouraging social interaction to strengthen
community values.
Related ideas are shown in Sustainability Concept Report:
Low2No Cooperative Energy Service Company
54 54 54 55 55
It is important to emphasis that Check, Compare, and
Act are not meant to serve as absolute rules. Rather they
are intended to exist as conceptual guidelines while
developing the Smart System framework. By analyzing
system content in order to understand its relationship to
peoples goals, the Smart System will continue to evolve
as the needs of people evolve.
CHECK
Interactions which provide people with a tangible way to
see real time data regarding their energy consumption,
and carbon impact.
COMPARE
Interactions that allow people to visualize their data
in order to observe trends in their behaviour but also
compare their patterns to C_life, Helsinki, Finland, etc.
ACT
Interactions which allow people to directly change or
modify their behaviours based on the information they
obtain through CHECKING and COMPARING. This
could be real time information or tips provided by the
system based on analysis of the users behavior, or
custom settings for appliances which could be set and
modifed by the user.
We believe that this approach will garner a reduction in
carbon emissions of between 5-15%. This is based on the
references listed below, butas with any contemporary
technologythere is a strong need to prototype,
install and observe these kinds of systems to verify the
outcomes. The systems proposed here go beyond the
simple data feedback loops of current smart meters or
information displays; instead they are fully informed
by service design and the principles underpinning
behavioural change.
Interaction Framework
Check, Compare, Act!
56 56 56 57 57
Check, Compare, Act!
Put simply, information visualization alone is unlikely to
produce continued behavioural change. Simple feedback
of data, divorced from context of use or too far removed
from interactions with services and communities, is too
easy to ignore. Our approach is to embed data feedback
into everyday life, into the heart of the systems by which
people live their lives. The feedback must also be action-
able, and not just informative in nature, so that there is
more likelihood of triggering the desirable behaviour.
In this respect, the Smart System strategies and applica-
tions should not be considered outside of the context
of the services and approaches that comprise C_life.
Rather they are distributed interfaces to social services
around the block and integrated into the architecture
itself. Technically, informatics services are derived from
the service-oriented architecture which underpins the
development. Similarly, the C_life rewards system de-
scribed in the scenarios in section 4 is essentially a living
version of the sustainability framework itself, producing
ongoing monitoring of the building and its performance,
the services and their users, the residents and workers
and their activities.applications should not be considered
outside of the context of the services and approaches that
comprise C_life. Rather they are distributed interfaces to
social services around the block, or integrated into the
architecture itself. Informatics services will be derived
from the service-oriented architecture which underpins
the development.
SMART 2020 report (SMART 2020: Enabling the low-carbon
economy in the information age, Global eSustainability Initiative/
The Climate Group, 2008), which describes the afect of smart
meters and similar initiatives with ICT, capable of reducing
total global emissions by 15% by 2020. Further, a report by
VTT describes the potential impact of an electronic rewards
scheme regarding food consumption in Finland, with associated
food-related carbon emission reductions in the order of 10-20%
(Government Institute for Economic Research. Research Reports
143: till 6. Climate Bonus Project Report, WPI to 6. 2009).
References
58 58 58 59 59
ICT Strategy
The smart systems concepts will create a disparate range
of requirements for ICT (Information and Communications
Technology). We have concentrated on energy demand
management for the Concept Report, due to the high
impact on the low carbon objectives for Low2No. We have
identied three groups of users with specic ICT require-
ments:
1. Consumer feedback through public and private
feedback loops
2. Information requirements for resource/ campaign
managers
3. Executive and management information.
For the consumer level data people need to be able to ac-
cess information in a variety of ways about their own con-
sumption, compared to others. The demand management
systems therefore create a set of requirements for a robust
information-services architecture which can deliver deep
and wide data to a variety of user oriented applications, i.e.
device-level data which can be aggregated per apartment
across the block. This information-services architecture
must provide a convenient, intelligible and integrated
presentation to occupants and building managers.
There may be a role within the Low2No block or the Sitra
ofce for resource (e.g. energy) managers or campaign
managers. These roles may wish to run campaigns or be-
havioural change initiatives on a regular basis to continu-
ously improve the performance of the block or Sitra space.
Data will be important for them to assess progress.
61 60
ICT Strategy
There will be a need for information aimed at executives
and managers within Sitra (in particular) to help assess
and manage the environmental performance of Sitra. This
information will need to be integrated into Sitra IT systems.
However these requirements cannot be delivered through
the traditional building management system architecture.
Up to this, the main requirement for managing building
performance has been to manage and carry out build-
ing controls, rather than collecting and handling large
amounts of data on energy or other resource consumption.
Furthermore, the traditional approach usually implies the
use of closed, proprietary systems-level protocols which
impede the aggregation of data to produce actionable infor-
mation. Therefore, a new approach is required.
We have identied an approach based on industry standard
modern ICT design principles which can deliver the robust
information-services architecture required to manage
data and deliver control. The essence of this approach is
that discrete data and control functions are presented as
re-usable services which communicate by means of open,
standard protocols. A service bus can then be used to
provide a exible means to integrate and to combine the
services into high-level functions of value to the building
occupants and operators. This arrangement is commonly
described as a service oriented architecture (SOA). The
SOA approach would allow for the integration of diverse
meters, sensors and building management systems,
together with value add data such as energy source and
business activities, to deliver a robust platform for delivery
of data through a variety of applications. In this way, the
functionality can be built up over time and new services
can be phased in to meet the occupation and programme
schedule.
There is now increasing demand from building owners and
managers for data on energy and resource consumption
within their buildings and the SOA approach is gaining
acceptance within the industry. We have surveyed key
suppliers and it is clear that vendors are responding with
new products and services. Furthermore industry analysts
conrm that this is the direction of travel for the building
controls and ICT industry.
We recommend that the Low2No project investigate further
the products and services to deliver a SOA solution in the
block in order to deliver the robust information-services ar-
chitecture required for behavioural change. The next steps
will be to do more detailed requirements gathering and do
further market testing to establish costs, implications for
the capital programme, procurement options, implications
for operations and maintenance, and for spatial layouts
within the block.
This approach could also be the foundation of a city wide
scheme regarding the instrumentation of the built environ-
ment in Helsinki to create knowledge and information
based services in the incubation space.
62 63
Sustainability Framework
Concept Positioning
Inspired Design
Social Innovation
Environmental Connectivity
Economic Vitality
Difusion of Techniques
Low
2No
Not Recommended
The Home Assistant
The goal of the Home Assistant is to cut energy consump-
tion. An information framework of Check, Compare and
Act helps people to visually understand and change their
behavioral patterns. The Home assistant enables interac-
tion with a larger community network, and encourages
the values of sustainability within the Low2No communi-
ty by providing people with a direct way to act or change
their behaviour in order meet their sustainability goals.
With the Home Assistant people can analyze their con-
sumption/cost data in order to efciently take advantage
of dynamic pricing, suggested footprint reductions or of
community facilities and services.
The System enables multiple options and choices. A
range of interactions from rich engagement to auto-
mated presets. It is targeted to diverse user groups to
facilitate multiple use scenarios. Glanceable screens
enable people to act on information they receive from
the device through notications and alerts. Further sec-
tions allow people to monitor their monthly energy bill,
total consumption and dynamic pricing options. Home
Management tools provide a solution to check, control,
and visualise real time energy consumption on appliance
level. On a community level the system provides direct
access to Low2No facilities and other services encouraging
social interaction to strengthen community values.
Concepts
64 65
References
Low2No Tree
Meaningful
representations of
energy data provide
alternative ways to
understand carbon
impact.
Energy Clock
Energy data provided
through ambient
visualisation, creates
a quick understanding
of current and past
behavior.
Energy Timeline
Complex information
is visualised through
a logarithmic data
analysis revealing to
users their behavioural
patterns.
+234.2cm
+0.3cm
Me
1
1
2
2
3
+9
16:34
15:30
16:34 16:00 17:00 18:00 19:00 20:00 15:00 14:00 13:00
16:00 Shared laundry
Shared laundry
is now used:
46%
+0.2cm
17:30
Grocery delivery
19:30
Cooking workshop 17:30
Sasu H
Leka P
Me
Lena M
Terra K
Sirku H
+336cm
15 16 17 18 19 20 14 13
wind
energy
offers
Home Assistant
Energy Smart
Meter
AlessiTab
Google Power
Meter
Service Oriented-Architecture
IT infrastructure usage information Messaging
and alerting service, c_life social networking
service, Mobile Device information, Real-time
& historical data service
Ownership
Could be commissioned, owned and
developed by Sitra as part of Sitra HQ
building Possibly also funded by advertising,
NB: should be designed in context of
architectural and wayfnding design
Role
Supplies and visualises precise personal
energy data in order to help people
understand their carbon impact and make
better choices.
Benets
Creates awareness, instantly accessible.
Helps people reduce their cost and energy
consumption. Strengthens community.
Interaction
Ambient, glancing, multi-touch screen. Web
and mobile synchronisation. Full integration
with community services.
Behavioral
Creates social awareness. Motivates users
by providing rewards and challenges.
Encourages users to exchange ideas and
information.
Data Required
Real-time personal energy consumption data.
Community information and social network
services database. Aggregate community
energy data.
Related Services
Mobile applications, urban informatics,
community social network systems.
Concepts
66 67
Concept Positioning
Inspired Design
Social Innovation
Economic Vitality
Low
2No
Not Recommended
Mobile Low2No applications enable residents to access
Low2No services and manage their carbon footprint
or energy consumption anytime, or anywhere. Mobile
applications encourage participation in the process of
changing behavioral patterns by encouraging individuals
to track their own data. These applications can provide
people with tailored features in a more exible and
contextual manner. Mobile applications can collect /
monitor environmental datasets (e.g. transport choices,
travel distances, energy consumption, carbon footprint,
etc.) and connect them with services, facilities or device
controls.
As the mobile devices are more personal both in terms
of contained data and emotional attachment, the way
in which people interact with the Smart System can be
made more spontaneous, enjoyable and contextual.
Mobile Applications
Concepts
68 69
References
Low2No Tree
Application Screens
Low2No Clock
Application Screens
My Fry
Con Edison
The Power of
Green
The Green
Machine
Service Oriented-Architecture
IT infrastructure usage information Messaging
and alerting service, c_life social networking
service, Home Assistant data, Real-time &
historical data service
Ownership
Could be commissioned, owned and
developed by Sitra as part of Sitra HQ
building Possibly also funded by advertising,
NB: should be designed in context of
architectural and wayfnding design
Role
Providing a larger framework for
understanding your energy consumption.
Benets
Always with you, providing instant feedback
on the go, tracks personal progress. Fully
integrated with Home Assistant, and social
network systems.
Interaction
Ambient, glancing, multi-touch screen. Web
and Home Assistant synchronisation. Full
integration with community services.
Behavioral
Creates social awareness. Motivates users
by providing rewards and challenges.
Encourages person to person interaction.
Data Required
Real-time personal energy consumption data.
Community information and social network
services database. Aggregate community
energy data.
Related Services
Home Assistant, urban informatics,
community social network systems.
Mobile Applications Concepts
70
Concepts
Concept Positioning
Inspired Design
Social Innovation
Economic Vitality
Low
2No
Not Recommended
71 71
Helsinki city transit
SLQ Free wif
Federation
Square wif
Role
General purpose shelter and wif amenities
in the public spaces. Wif pods are fnely
detailed and comfortable places to stay whilst
using the wif, providing power and warmth
to users.
Benets
Stimulates local economy
Encourages round-the-clock use of communal
spaces, leading to safety
Allows anonymous yet fne grain detail on the
global internet connectivity
Interaction
Web/mobile interaction
Physical structures also have built-in energy
metering displays
Behavioral
Social proof
Productive public spaces
Data Required
Broadband access.
Precinct energy metering
Related Services
Potentially other Helsinki-wide wif and/or
co-working schemes
As has been observed in a number of civic scale public
spaces (e.g. Melbournes Federation Square, State Library
of Queensland, Brisbane), free wi services makes a
signicant contribution to the activation of contemporary
places, engendering safe, social, creative and productive
environments.
The inclusion of free wi also enables other services to
blend seamlessly throughout the precinct, with systems
such as smart transit or c_life rewards programme using
it as a platform. Pervasive connectivity means productive
space can be dispersed across the block, meaning most
places can become workplaces. Comfortable amenity
(power, shelter possibly including shade and heating)
needs to be provided as part of street furniture designed
with laptop use in mind. Patterns of use can be dis-
played on community noticeboard and smart workplace
displays.
Pervasive free WiFi
WiFi service for general purpose across site
O
PERATIO
NAL
BENEFIT
STIM
ULATES
INNO
VATIO
N
72
Concept Positioning
Inspired Design
Social Innovation
Economic Vitality
Low
2No
Not Recommended
73 73
Concepts
London CLOUD
Barangaroo
Nuage Vert (HE)
Role
Civic feedback loop, precinct energy footprint
display, public art and placemaking.
Benets
Demand management, marketing,
placemaking.
Interaction
Ambient glanceable data, abstract sculptural
element gives at a glance review.
Behavioral
Civic feedback loop works within a series of
services addressing energy use.
Data Required
Footprint data for c_life apartments.
Related Services
External c_life API for digital art.
Spatial requirements
To be defned at next stage
Civic-scale feedback loop on collective c_life footprint
The energy sculpture redenes the building as a re-
sponsive landmark, an indicator of aggregated private
behaviour, using the building form as a public canvas for
the performance of the precinct.
Landmark energy visualisation for the complex, driven
by realtime aggregate performance of c_life. Visible from
inside and outside of the complex, the installation should
be derived from the emerging architectural language for
c_life, whilst also referencing the previous incarnation of
the site, and the shift in economic and productive focus
from port/trade to carbon/energy. While the installation
is essentially sculptural, and so only interactive in the
sense that a residents energy prole drives the perfor-
mance of the sculpture, it has a digital shadow in the
form of aggregate data made available via the c_life API,
such that others can build upon the data.
Energy Sculpture
SO
CIAL
CO
HESIO
N
CARBO
N
-
1
0
% RESO
URCE-
RELATED
74
Concept Positioning
Inspired Design
Social Innovation
Economic Vitality
Low
2No
Not Recommended
75 75
Concepts
The community noticeboard is an integrated display for
events and information, with information curated for and
by the community. It is a physical space for social incidental
interactions. A series of strips of display screens, designed
as integral part of the building architecture, curving around
corners of communal spaces (stairwells, lobbies, etc.), and
so derived from emerging architectural language of c_life.
The display screens elements are contrasted with strips of
other relevant materials (wood, stone, clear glass etc.) which
also enable traditional (paper-based) noticeboard. Unusual
aspect ratio on purpose in order to avoid non-community
co-option and display blindness. Provides c_life community
with collaborative space for announcements, calendars,
events (waynding), apps, games, streaming video, audio.
Strips of displays can have particular functions - and some
are at kids eye-level - and be combined in multiple ways.
When in sleep mode reverts to large scale energy visualisa-
tion purpose-designed for these displays.
Bespoke display for general purpose community info
Community Noticeboard
SO
CIAL
CO
HESIO
N
CARBO
N
-
1
0
% RESO
URCE-
RELATED
Tokyo
Midtown
Wood Design
Hotel
RISD Campus
Notice boards
Role
Social cohesion, & feedback, activation of
public space, civic wayfnding.
Benets
Carbon reduction through uptake of public
transport, Social cohesion, Health benefts,
Detailed customer/user information, Strategic
value to Sitra and Helsinki.
Interaction
Interactive (motion, touch) and ambient,
glanceable information. Includes API and
scheduling interface for online use.
Behavioral
Civic feedback loop is part of a series of other
services encouraging considered energy use.
Data Required
Community information database, Calendar
modules, Aggregate energy model, User ID
Related Services
Home assistant, platform for Resource Share
Dependencies
Integration with home assistant services and
3rd party information, open-source API
76
Concept Positioning
Inspired Design
Social Innovation
Economic Vitality
Low
2No
Not Recommended
77 77
Concepts
5 June 2009 Giovanni de Niederhausern
4 June 2009 Carlo Ratti
5 June 2009 Dan Hill
8 June 2009 Alvise Simondetti
8 June 2009 Giovanni de Niederhausern 9 June 2009 Giovanni de Niederhausern
19 June 2009 Atmos
24 June 2009 Tomas Saraceno
24 June 2009 Didier Madoc Jones
26 June 2009 Walter Nicolino
26 June 2009 Atmos
29 June 2009 Atmos
29 June 2009 Atmos
29 June 2009 Atmos
30 June 2009 Atmos
30 June 2009 Marco Santambrogio
1 July 2009 Giovanni de Niederhausern
1 July 2009 Atmos
1 July 2009 Atmos
3 July 2009 Carlo Rattti
3 July 2009 Carlo Rattti
3 July 2009 Giovanni de Niederhausern
3 July 2009 Serena Brovelli
3 July 2009 Carlo Ratti
3 July 2009 Atmos
3 July 2009 Dan Hill
3 July 2009 Atmos
5 July 2009 Dan Hill
29 June 2009 Carlo Ratti 17 June 2009 Carlo Ratti
GOOGLE
SENSEABLE CITY LAB WILLIAM J MITCHELL
ANTONI MUNTADAS
TOMAS SARACENO
ARUP ATMOS
GMJ
AGENCE TER
CARLORATTIASSOCIATI CATERINA GINZBURG
STUDIO FM MILANO MARCO SANTAMBROGIO UMBERTO ECO GIULIANO DA EMPOLI
CHRIS BANGLE SCHLAICH BERGERMANN UND PARTNER
MUF
MARGO MILLER
ARUP
CLOUD email viz
Roppongi Hills
Dr Strangelove
Role
Distributed workplace, civic feedback loop,
making invisible knowledge-based work
visible, public art, innovation stimulus and
placemaking.
Benets
Placemaking, by describing grain of activity
of Sitra, stimulates innovation (through API),
activation of public space through wi-f,
branding, strategic value to Sitra and Helsinki.
Interaction
Ambient & glancable,
Web-based version enables longitudinal
analysis, API for external collaboration,
direct interaction around booking services.
Behavioral
Public display element enables social proof
around knowledge work, innovation and
connectedness, behavioural convenience.
Data Required
Aggregate data for network activity, IP address
mapping, web scraping data.
Related Services
Sitra innovation dashboard, c_life API,
incubator.
Dependencies
TBD
Co-working, wireless and knowledge connectivity
Knowledge work can often be largely invisible compared to
other kinds of industry, yet social proof is required to make
productive statements about what c_lifes workplaces are
about (part of a place-making strategy) and to demonstrate
patterns of innovation activity occurring within.
Pervasive free wireless connectivity and bespoke book-able
hubs enables co-working to occur, producing what SMART
2020 calls carbon dematerialisation. This work leaves clear
digital traces, driving a connectivity artwork (world clocks
and maps) tracing patterns of network activity globally in
real-time. In this way, patterns of global activityNew York
waking up, Shanghai stock exchange etc.can be perceived
in a subtly engaging fashion. The grain of knowledge work,
from Sitras HQ and through the site, emerges in these pat-
terns. Use of the hubs is tracked and rewarded by the c_life
rewards system.
Smart Workplace
STIM
ULATES
INNO
VATIO
N
PLACEMAKING
CARBO
N
-
1
0
%

DEM
ATERIAL-
ISATIO
N
78
Concept Positioning
Low
2No
Not Recommended
79 79
Inspired Design
Social Innovation
Economic Vitality
Concepts
London CLOUD
N Building Tokyo
Cannes multi-touch
Real-time displays embedded in retail
Role
Signage feature unifes identity, wayfnding,
retail info, community info and rewards.
Benets
Identity and branding, wayfnding, demand
reduction, reinforces local economy.
Interaction
Ambient glanceable data, higher resolution
signage, touch interactivity.
Behavioral
Rewards/targets system, positive
reinforcement and behavioural convenience.
Data Required
Retail service unit resource use metering,
service provision database, c_life rewards API.
Related Services
c_life rewards, use of home assistant for
retail.
The nameplate design combines elegant multi-touch inter-
face with responsive branding elements to inform a coher-
ent retail identity, highlighting the social, environmental
and incentive feedback loops supporting the c_life retail
experience. Elegant active OLED slabs adorn retail units
and shared services (laundry, sauna etc). These discreet el-
ements provide a consistent layer of identity and behaviour
across these diverse spaces.
The functionality of the nameplates cycles around a few
core functions, its multi-touch displays sharing a) resource
use (how the greywater from the laundry is heading for the
garden, for instance), b) rewards system activity (visibly
ashing green as you leave the grocers, having shopped
sustainably), and c) basic information such as opening
hours and booking functionality (using multi-touch or
mobile to casually reserve space in the sauna). The quick
functionality enables behavioural convenience access to
shared services while the interactive display works as a
civic feedback loop, positively reinforcing actions.
Smart Nameplate
STRATEGIC
INITIATIVE
CARBO
N
-
5
%

RESO
URCE-
RELATED
80
Concept Positioning
Inspired Design
Social Innovation
Economic Vitality
Low
2No
Not Recommended
81 81
Concepts
House numbers
Place-stat
House numbers
Role
Real time ambient resource use for
apartments. Creates civic awareness for block
performance as well as individual.
Benets
Carbon reduction through demand reduction,
strategic information to SRV, VVO, Sitra and
Helsinki.
Interaction
Ambient, glanceable. Civic and personal, web
and mobile based overlay.
Behavioral
Public display element enables social proof.
Data Required
Aggregate metering for apartments. Access
to c_life API.
Related Services
c_life rewards, home assistant.
Real-time feedback loops on energy/footprint
Carbon data is displayed in ways which rely on ambient
rather than screen information. Simple feedback occurs
via subtle touch points, such as a childs night light or an
apartment number, indicating the current energy footprint.
Apartments have a series of small interactive installations
that provide interfaces onto various activities, ranging from
energy to waste to food. Interaction is built into physical
devices - avoiding screens where possible - which feel at
home in the apartments due to sharing design language,
and often built into furniture or other interior elements
(avoiding reliance on screens where possible). These might
include features such as simple night lights in kids rooms
conveying a simple aggregate performance indicator,
traditional Helsinki-style apartment numbers over the door
which double as simple energy visualisations placed in the
semi-public environment of a corridor, sensors tracking
waste feedback performance in situ, and so on. Behav-
ioural modes are centred on social proof and behavioural
convenience.
Apartment Energy Visualisations
8
CARBO
N
-
1
0
%

ENERGY-
RELATED
82
Concept Positioning
Inspired Design
Social Innovation
Economic Vitality
83 83
Low
2No
Not Recommended
Concepts
Maritime markings
Brass gauge
Shower meter
Role
Real-time resource use information
encourages efcient water/resource use.
Benets
Demand reduction, detailed customer/user
information, strategic value to SRV, VVO,
Sitra, Helsinki.
Interaction
Ambient glanceable data.
Behavioral
Feedback on personal activity, as part of wider
rewards system.
Data Required
Indicator of shower usage and access to
rewards API.
Related Services
c_life rewards and Home Assistant.
The water meter is an interface for resource use interac-
tion located at the point of decision. The meter serves as
a gauge of activity, providing glance-able feedback in
real time, as the water is being used. Part of the overall
suite of services distributed across apartments, the water
meter also avoids the use of simplistic screens, designed
more as a beautiful brass and glass gauge that nods to
both the materials used through the building as well as
Jtksaaris maritime past. It is a physical device driven
by data, in this case data on average shower times, and
so one aspect of water use in the apartment. The gauge
displays both personal averages as well as averages for
the block and c_life as a whole. Data on water usage is
also taken into account in overall footprint/targets for
the apartment and block, and aggregated into scores
for c_life overall. Simple game-like elementsincluding
local targets and/or rewardscan be incorporated into the
interaction design.
Feedback on real-time resource use
Water Meter
CARBO
N
-
5
%
RESO
URCE-
RELATED
84
Concept Positioning
Inspired Design
Social Innovation
Economic Vitality
Low
2No
Not Recommended
85 85
Concepts
CAFE
WASTE
GARDEN
PRODUCE
CAFE
FOOD
FERTILIZER
FOR GARDEN
BIOMASS
BREAKDOWN
GAS
NUTRIENT
CYCLE
HOME
GARDENING
SENSOR
NETWORK
EDUCATION SOCIAL
CYCLE
SOCIAL
NETWORK
GARDEN
PATRONAGE
TENDING
THE GARDEN
WIFI
REALTIME
FEEDBACK
GREEN
CREDITS
DIGITAL
CYCLE
85
Natural Fuse
Brisbane Backyard
Brisbane Backyard
Role
Encourages gardening by indicating levels
and types of produce available while
illustrating processes of growing, harvesting.
Benets
Demand reduction (through local production),
social cohesion, reinforces sustainable supply
chains, detailed customer/user information,
strategic value to SRV, VVO, Sitra, Helsinki.
Interaction
Ambient, glanceable.
Behavioral
Social proof, positive reinforcement and
behavioural convenience.
Data Required
Access to c_life API, especially environmental
sensors and rewards system access.
Related Services
Rewards system, pocket balconies.
84
Distributed sensor networks will enable smarter interac-
tion with local food production, giving a richer aware-
ness around growth cycles, nutrient requirements and
rewards for ongoing user activity. Augmented garden
experience designed to encourage uptake and awareness
of processes around food production and the natural en-
vironment, such as closed nutrient cycles, closed water
cycles and social cycles (interactions with garden and
allotments, including tracking and rewarding usage.)
Several showcase areas include a tool display/resource,
which also incorporates cheap sensors for tracking
growth and plant activity alongside traditional garden-
ing equipment. Also a take-home pack which enables
people to track growth and productivity at home, such
that cuttings from the garden can spread across c_life,
Jtksaari and Helsinki. Data from garden (and commu-
nity) performance is made available via c_life API.
Sensors monitoring performance, feedback loops
Garden Installation
pick me!
SO
CIAL
CO
HESIO
N
CARBO
N
-
1
0
%
FO
O
D- RELATED
86 87 87
Concept Positioning
Inspired Design
Social Innovation
Economic Vitality
Low
2No
Not Recommended
Concepts
Pachube porthole
QR code
Augmented reality
Role
Simplifes and enhances operations and
maintenance functions. Reduces cost of
operation equipment and enables easier
maintenance.
Benets
Reduces cost of operational equipment
(no need for built-in displays), enables easier
maintenance, Strategic value to VVO, Sitra,
Helsinki.
Interaction
Augmented reality app over smart phone,
triggered by a QR code.
Data Required
Access to c_life API.
Related Services
Home assistant, building management sw
Efcient operations will be enabled by continuous access
to sensor data, such as on-site augmented reality ap-
plications. Maintenance and operations can be enhanced
through deploying sensors throughout the service layers,
and then accessing these wireless sensor networks on
web/mobile dashboards.
Additionally, the rounds for maintenance staf can be
simplied by a bespoke augmented reality application
running on a smartphone. This can access the real-time
data from the wireless sensors behind panels, overlay-
ing performance data, including historical data as well
as current values. In this way, status checks need not
include opening service panels while services need not
include dials or displays.
Augmented Reality
Operations Dashboard
O
PERATIO
NAL
BENEFIT
88 88 88 89 89
The blocks mix of uses has been a design requirement
from the beginning of the project, to create an attractive
and densely lived site. For Helsinki and Finland, this is a
change of paradigm in contemporary urbanism. It is rare
that owned, subsidized and rented apartments coexist
with retail activities and ofce spaces. The Low2No mul-
tidisciplinary design team has been working to turn this
into real synergy: an ecosystem of retail and community
services that make Low2No a winning business case-
study and support more sustainable lifestyles.
Low2No mixed use strategy, fully conceived in phase 1,
was to exploit the retail and community space to ofer
people enjoyable, convenient and sustainable alterna-
tives to fulll their usual needs: eating, moving, saunas,
washing clothes. Service oferings support immediate
everyday activities and routines around living and work-
ing, going beyond common housing facilities currently
provided by real estate managers.
The goal of phase 2 was to translate this strategy into
tangible business opportunity for real entrepreneurs and
real users, and to work collaboratively with them to de-
ploy the mixed-use strategy and feed it with their needs
and entrepreneurial experience.
6 entrepreneurs that already promote sustainable
choices through an ofer of low-carbon, high quality and
convenient products and services have been selected and
involved in the design process. They operate in the fol-
lowing businesses: local food restaurant, bio-cafeteria,
local food grocery and farmers market, ecological laun-
dry, communal sauna/well being services and bike rent/
repair shop.
Low2No encourages carbon aware business models
Retail and community service
offering strategy
Mixed use
90 90 90 91 91
Mixed use
They share the vision of the Low2No team and they aspire
to make the most of their mutual collaboration and from
the collaboration with the wider low-to-no community.
Sharing values, business practices, resources and oppor-
tunities is key in the rationale of the innovative business
model that Low2No aims at promoting and piloting.
Phase 3 will be devoted to collaboratively setting up a
joint business proposition in planning together with the
City and other stakeholders: delivery needs, service stan-
dards, supply chain transparency, service touchpoints,
opening hours, communication strategy and cultural/
community initiatives.
On the basis of such a business proposition, phase 3 will
also engage in negotiations with the City with the aim of
obtaining nancial support, early introduction of public
services in the surroundings and exception to building
regulations.
At the same time a participatory design process has been
conducted with possible users of the same services and
concepts have been updated according to their feedback.
Related ideas are shown in food and transport sections:
Food Hub
Farmers Market
Bike Repair Shop
Retail and Service Offerings
92
Concepts
References
93 93
Low
2No
Not Recommended
Concept Positioning
Inspired Design
Social Innovation
Economic Vitality
Eco Laundry
The Eco Laundry is a centralised laundry system adopting
an efcient cleaning process and environmentally friendly
equipment. All the detergents adopted are biodegrad-
able and the cleaning activity is certied according to EU
environmental standards. The services are directed at
residents and workers of the block, and ofer both self- and
staf-based services.The laundry centre is accessible 24/7
(even though only the self service area is open at night)
and during the daily open hours also hosts repairing and
sewing workshops. These activities are mainly aimed at
teaching people how to take care of their own clothes and
extend the life cycle of items but they additionally help
build a sense of community. Due to the high number of
children and the vicinity to some kindergartens, a nappy
service completes the laundry ofering. The nappy service
may be also integrated to the existing maternity package
provided by Kela. A home delivery system allows an easy
access to the service.
Sewing
Workship
Nappy Service
Sustainable
Laundry
Stakeholders Involved
Pyykkis Oy
Target
Residents and workers of the Low2No block.
Visitors to the area and the nearby park.
Role
The solution encourages adoption of sustainable
washing methods and products by making
people aware of the impact of the daily washing
activity. The sewing and workshop activities
contribute to reducing the amount of fabric waste
by encouraging extension of life span of clothes
and fabrics through reuse and creating redesign.
Benets
It reduces impact of laundry activities in terms
of resources usage and detergents adopted.
Through supply of a nappy service addressed
both to private and public customers (e.g.
kindergartens) it contributes to reducing waste
production.
Behavioral
It helps increase awareness about impact
of laundry activity, encourages adoption of
washable nappies and helps extend life span
of clothes and fabrics (through the sewing and
repairing workshops).
Data Required
Data on resource usage and consumption have to
be gathered and made accessible to customers
for increased understanding of the added value
of the solution and the social, economic and
environmental benefts.
Related Services
The communal gardens can take advantage of the
Eco Laundry by reusing the grey water. Adoption
of biodegradable detergents means the used
water is not contaminated and thus reusable for
watering plants and gardens. Moreover the Eco
Laundry can be infrastructural, connected to the
Communal Sauna for reusing the hot water and
the steam produced by the sauna.
Encourage sustainable cleaning services in community
94
Concepts
95 95
Refreshment
service
Private Spaces
Communal
spaces
Arlan Sauna
Target
Role
It provides a sauna service, connected to
traditional Finnish values. A communal
service reduces private sauna demand.
Benets
It decreases impact of sauna activity through
resource sharing and usage of renewable
energy sources. It also helps maintain the
traditional culture and concept of sauna.
Behavioral
The communal service discourages demand
for private and corporate saunas.
Data Required
Data on resource usage and consumption
have to be gathered and made accessible to
customers for increased understanding of the
added value of the solution and the social,
economic and environmental benefts.
Related Services
The sauna ofering is integrated with a
catering and refreshment service provided
by the Food Hub. The sauna can be
infrastructural, connected to the Eco Laundry
in order to reuse the hot water and the
steam produced through cleaning and drying
processes.
The Communal Sauna is a traditional, wood-heated
sauna. In addition to community spaces (one space for
men and another one for women) the Communal Sauna
ofers private spaces which may be reserved for private
gatherings. This sauna can be also booked for executive
Sitra meeting and used as a VIP sauna. Fireplaces, dip-
ping pools, curved benches in the cool-down spot, are all
designed to support social scenarios. Healthy food and
beverages are provided by the Food Hub.
Communal Sauna
Supporting Finnish culture and values
Low
2No
Not Recommended
Concept Positioning
Inspired Design
Social Innovation
Economic Vitality
96
Concept Positioning
Inspired Design
Social Innovation
Economic Vitality
Low
2No
Not Recommended
97 97
Concepts
Veggie Box
London bike share
Ocado OnTheGo
Role
Low/no-carbon-based delivery service for
various aspects of c_life, including food and
drink, other retail, laundry etc.
Benets
Demand reduction, stimulates local economy,
reinforces sustainable supply chains, detailed
customer/user information, strategic value to
SRV, VVO, Sitra, Helsinki.
Interaction
Touch (NFC) to enable transaction. Web and
mobile interface to track/coordinate delivery.
c_life rewards system integration.
Ambient, glanceable data on in-boxes.
Behavioral
Rewards/target system, gives positive
reinforcement for local purchases,
Social proof.
Data Required
Access to c_life API, rewards server,
user profles & retail delivery systems.
Related Services
Community supported agriculture schemes
Garden, cafe, c_life rewards.
Spatial Requirements
TBD: sqm of space allocated at groundlevel or
at apartment, defned at next stage.
Deliveries are made to lobbies of blocks, where each apart-
ment has a large, beautifully detailed and ornate wooden
smart pigeonhole known as a smart in-box, and sized
such that it is capable of taking vegetable box deliveries.
The box itself will be tted with an RFID (or other) chip and
notify the owner upon arrival, via a selected service such
as email.
Each smart in-box has a small bank of LEDs used to display
various information, ranging from notications of the im-
minent delivery of food to the owners c_life rewards status
(optional), glowing yellow and green to promote the best
sustainable behaviour patterns in the precinct, or perhaps
aggregate food-miles across all in-boxes. This display has a
positive afect on neighbouring behaviours, through social
proof mechanisms which reinforce notions around com-
munity and social sustainability.
Enabling delivery services for local residents
Smart Delivery Boxes
STRATEGIC
INITIATIVE
SO
CIAL PRO
O
F
+
3
0
%

REW
ARDS
98
Concepts
Concept Positioning
Inspired Design
Social Innovation
Economic Vitality
Low
2No
Not Recommended
99 99
Ocado
OnTheGo
Veggie box
Electric
delivery van
Role
Low/no-carbon-based delivery service for
various aspects of c_life, including food and
drink, other retail, laundry etc.
Benets
Demand reduction
Stimulates local economy
Reinforces sustainable supply chains
Detailed customer/user information
Strategic value to SRV, VVO, Sitra, Helsinki
Interaction
Touch (NFC) to enable transaction
Web- and mobile-based controls to track/
coordinate delivery
Ambient, glanceable data on in-boxes
Behavioral
Reward/targets system
Positive reinforcement
Social proof
Data Required
Access to c_life rewards API
Related Services
c_life rewards
Community supported agriculture schemes
Caf
Retail
The local delivery system integrates local retailers and
suppliersincluding resource shares, repair shops and
any other local business requiring movement of goods
with the c_life rewards system. Ideally, deliveries are
conducted via bike or trolley i.e. utilising low or no-carbon
vehicles, and arranged at convenient places such as point-
of-purchase, where the rewards transaction can transmit
details such as apartment number and ideal delivery time.
Delivery can be re-arranged and coordinated via mobile
and other platforms if necessarypatterns of deliveries
can also be visualised on the community noticeboard,
leading to social proof.
Delivery service for local residents
Smart Home Delivery Service
STRATEGIC
INITIATIVE
CARBO
N
-
1
5
%
FO
O
D- RELATED
100
Concept Positioning
Inspired Design
Social Innovation
Economic Vitality
Low
2No
Not Recommended
101 101
Concepts
Oyster card
Octopus card
Interra card
Role
General-purpose token for c_life interactions,
representing overall footprint/activity
including modules around food miles, local
businesses.
Benets
Demand reduction, stimulates local economy,
reinforces sustainable supply chains, detailed
customer/user information, strategic value to
SRV, VVO, Sitra, Helsinki.
Interaction
Touch-based (RFID) and/or near-feld
communication (NFC), web/mobile
interaction.
Behavioral
Motivational reward system, personal
learning and positive reinforcement
Data Required
Access to c_life API (sensor data, all
interaction data)
Access to all services (bike- & car-sharing,
delivery etc.) incl. of-site services (e.g. public
transit).
Dependencies
Collaboration with 3rd party stakeholders
such as retail and service providers,
community organisations, civic and city
service. Helsinki transit smartcards.
Reward and feedback system based on c_life interactions
The c_life reward and token system serves as a general
purpose platform for c_life residents and users (and po-
tentially beyond c_life, throughout Jtksaari and other
developments, before spreading across Helsinki). A smart
card- or mobile-based interaction either near-eld com-
munication (NFC) or touchthat keeps track of various
interactions throughout c_life, its designed to encourage
sustainable behaviour through reward schemes, as per
opt-in supermarket loyalty or frequent yer schemes.
This can include encouraging use of local independent
retail or production (registered at point-of-sale, it credits
both retailer and producer, as well as rewarding resident/
user), or logging hours put in in the community gardens,
or enabling reward of sustainable food purchases, or ac-
cessing shared cars or bikes, and so on. Each transaction
builds proles in real-time, and aggregates and commu-
nicates proles at block level.
C_life Rewards
+1
+1
STRATEGIC
INITIATIVE
CARBO
N
-
1
5
%
RESO
URCE-
RELATED
102 102 102 103 103
The Low2No Food Strategy aspires to improve the future
Low2No communitys carbon efciency, enhance the
quality of life and boast real estate values through the
modern, innovative and integrative design of the Low2No
food initiatives proposed:
Food pocket balconies Seek a local partner to assist in
further developing, commercialising and implementing the
food pocket balcony units as an unconditioned shelving
system allowing user friendly in-house food growing as an
add-on option for potential buyers of apartment units.
Communal gardens Seek local suppliers to prepare the
design and implementation of communal gardens using
the mobile planter boxes that will enable communal food
growing areas to grow and shrink with demand and exibly
mixed with alternative uses of public open spaces.
Farmers market Provide the spatial requirements for the
Farmers Market to operate efectively in- and outdoors).
C_Life_Rewards Ensure that the purchasing, production
and consumption of carbon efcient food products is
encouraged in the C_Life_Rewards system.
SITRA Rooftop greenhouse Investigate the site-related
opportunities, constraints and detailed business case.
The Low2No Food Strategy objectives:
1. Improve carbon efciency by reducing food-related
carbon emissions through sourcing, producing and
incentivising the consumption of local, fresh, seasonal and
minimally packaged food;
2. Enhance qualities of life through innovative on-site
food growing initiatives which create alternative social and
recreational values and opportunities;
3. Boost real estate values of the Low2No development
through innovative and integrated Low2No food initiatives.
The initiatives operate within the realm and inuence of
the Low2No site and development alliance SRV | VVO |
SITRA. Initiatives are designed with the aim to be replicated
elsewhere once proven successful to the benet of the
wider regions of Helsinki and Finland in general.
For more details please refer to the Food Strategy report.
Food strategy
Enhancing the quality of life
Food strategy
104
Concepts
References
105 105
Inspired Design
Social Innovation
Economic Vitality
Low
2No
Not Recommended
Concept Positioning
The Food Hub is a systemic service ofering supporting
sale and consumption of local, seasonal and fresh food
products. Through synergy of diferent stakeholders and in-
tegration of multiple services and touchpoints it represents
a high-value alternative to the traditional commercial food
chain by encouraging customers to adopt daily sustain-
able choices. An organic grocery supplies residents and
workers of the block with daily food purchases, while a
farmers market, connected to the grocery and located in
the courtyard during summer time, sells local and seasonal
products.
Besides the sales ofering the Food Hub focuses also on
preparation and consumption of organic meals Organic
high quality meals are provided by a restaurant that also
makes some cooking facilities available for people who
want to prepare their own lunches, based on a basket of
ingredients bought on the spot.
The space also ofer a variety of recipes and a professional
chef would be there to help them if needed. This idea
focuses on people working together while cooking and
enjoying their lunch together. A Kitchen Lab also provides
the possibility for attending cooking class lead by a profes-
sional chef. The idea is to educate people and make them
aware about quality, origin and preparation of what is
purchased and eaten. People dont currently recognize top
quality from bad quality. The high price of organic food is
often a barrier and the real value is not perceived. In this
sense people have to be guided and informed about the
alternatives available. Children of the nearby kindergarten
and schools represent another interesting audience for
such activities.
Food Hub
Cooking Classes
Restaurant
Grocery & Market
Muru Dining - Sis. Deli+Caf -Eat&Joy Farmers
market, Uni One Oy
Target
Role
The ofering provides fresh and local food
by increasing awareness of origin and
preparation of organic and low impact food
products. Through activities addressed
to children (both in kindergartens and
primary schools) it plays an educational and
informative role.
Benets
It reduces mobility needs and increases
awareness about organic, seasonal, fresh and
healthy food.Synergy and coordination of the
diferent stakeholders encourages sharing of
processes and resources by reducing impact
of all the activities.
Behavioral
It provides an easy and convenient alternative
to traditional food commercial chains.
Moreover it encourages reliance on organic
products even for daily purchases. Cooking
classes help build a sense of community
and encourage adoption of sustainable food
preparations also at home and ofce.
Data Required
Food tracking data in terms of origin,
production and delivery process must been
gathered and make visible to customers
together with nutritional and carbon data
related to items for sale.
Related Services
The Food Hub will also ofer a catering service
both for Sitra employees/visitors and the
sauna customers. A home/ofce service
may be integrated with the delivery service
provided by the Eco Laundry.
106
Concepts
Concept Positioning
Inspired Design
Social Innovation
Economic Vitality
Low
2No
Not Recommended
107 107
Helsinki
Helsinki
Eataly, Turin
Role
Enable Low2No community to source fresh,
seasonal, unprocessed, minimally packaged
produce.
Benefts
Link rural and urban populations and close
neighbours, create an innovative diversity in
shopping experiences.
Interaction
Flexibly integrated with food hub retail, with
year-round outdoor and indoor operation.
Behavioural
Educates the community on food origins and
encourages consumption of good quality,
fresh, unprocessed food.
Data required
Putting a face on the produce, point of
production, farmers locations, production
regimes, food quality standards and
certifcates (carbon labels, organic labels,
food mile labels).
Related services
The farmers market will be an integrated
component of the Food Hub. The C_Life_
Reward system will encourage and reward
the sourcing of locally grown seasonal fresh
produce, substituting packaged processed
produce.
Farmers Market
Bringing the country into the city
The Farmers Market provides a wide range of locally grown
and fresh produce to the Low2No community. Seasonal
local produce is mostly grown organically, reducing carbon
emissions in food production, distribution and processing.
The farmers market will be an integral part of the Food
Hub, together with kitchens, catering, restaurant and gro-
ceries. It can be outdoors in summer and indoors in winter.
A farmers market can help local farmers and preserve
natural resources. Modern farmers markets help maintain
important social ties, linking rural and urban populations
and close neighbours in mutually rewarding exchanges. An
examination of market demand has identied no farm-
ers market located within a walkable distance from the
Jtksaari site. Locating a farmers market on the Low2No
site would potentially service approximately 15,000 people,
within a walkable distance.
108
Concepts
Concept Positioning
Inspired Design
Social Innovation
Economic Vitality
Low
2No
Not Recommended
109 109
Arup Brisbane
Balcony Food Stand
Mobile Earth Box
Hyundai Nano
Kitchen Garden
Role
Provide in-house localised food production,
enhance existing grow your own food
culture, deliver lower carbon fresh food
and a healthy recreational family gardening
experience.
Benefts
Reconnect people with food origins, boost
capacity to grow food locally, strengthen family
connections and activities.
Interaction
Easy to use, flexible to expand, potential
integration of food growing shelves with
watering system, creating a low maintenance
food growing space.
Behavioural
Builds food growth capacity, shares food
growing knowledge among families and wider
community.
Data required
Assistance in plant selection, planting
schedules, seeding, fertilising, pest control,
through a community of gardeners, the Food
Hub and the C_Life_Reward system.
Related services
The Food Hub will assist and support balcony
gardeners. The C_Life_Reward system will
encourage and reward the local grow your
own food culture.
Dependencies
Selection of a third party designer and
installer of the food pocket balcony shelves
and equipment + design of a commercialised
standard modular food pocket balcony unit.
The food pocket balcony comes in 2m2
modules or 4m2 modules in two or three
growing layers, depending on the size of the
balcony.
Food Pocket Balcony
Grow your own food
Many people in Finland ofset the high price of vegetable
by growing their own food. The Food Pocket Balcony
is a low-carbon money-saving extension of the grow
your own local food culture. The goal is to provide food
production capacity close to its point of consumption, de-
livering lower carbon fresh food and a recreational family
gardening experience.
The system is exible and modular: it can grow and
shrink with the ambitions of the gardener and can be eas-
ily mounted or dismounted. Glazing and protection from
external inuences will potentially extend the standard
growing season from ve months to six months. Articial
heating and lighting could enable year round high-yield
production, but are deemed too intensive to establish and
run (in both carbon and scal terms).
110
Concepts
Concept Positioning
Inspired Design
Social Innovation
Economic Vitality
Low
2No
Not Recommended
111 111
Urban Splash
Apartment Units with
Allotment Gardens,
Leeds, UK
Urban Reforestation
Community Garden,
Docklands Melbourne
Role
Provide localised organic food production,
enhance existing grow your own food
culture, create an innovative urban recreational
community gardening experience.
Benefts
Reconnect people with food origins, boost
food growth capacity, strengthen community-
building and modular flexible activation of
public open space.
Interaction
Flexible, modular system, allocation of planter
boxes to individuals, community groups
and organisations. Diferent height levels of
growing space for universal access.
Behavioural
Motivates by sharing food growing knowledge
among wider community of gardeners and food
specialists in the Food Hub.
Data required
Assistance in plant selection, planting
schedules, seeding, fertilising, pest control,
through a community of gardeners, the Food
Hub and the C_Life_Reward system.
Related services
The Food Hub will assist and support communal
gardeners. The C_Life_Reward system will
encourage and reward the local grow your
own food culture.
Dependencies
Selection of a third party designer and installer
of the modular planter boxes + design of a
commercialised standard modular planter box
unit.
The planter boxes come in standard 1x2 or 1x1
units, in diferent heights, can be stored or
stacked in winter or when other community
activities require the space.
Communal Garden
Providing recreational value
Urban communal gardens are innovative new comer in high-
density urban residential development, providing high-demand
recreational value. The goal is to provide residents with a recre-
ational opportunity to grow fresh herbs and vegetables during
summer, in an urban environment. Given the desirable status
and high prices of Finnish allotment gardens, we anticipate that
on site communal gardens will be in high demand. Gardens will
be designed as separate exible planter box modules so that the
growing area adapts to the uptake of the initiative, and can be
disassembled and stored in winter. This will enable maximum
space use in winter and exible space use in the growing season.
Localising organic food production in a communal garden can
reduce the carbon emissions associated with food production and
distribution and enhance building community life and activate
public open space. Communal gardens are resident-maintained
green spaces, proven to attract and retain tenants and lower oper-
ating costs (ACGA, 2007). A New York University 2006 study also
found that community gardens have signicant positive efects
on property values (increasing them by as much as 9.5 percentage
points within ve years of the gardens opening).
112 112 112 113 113
Reducing carbon emissions related to travel and transport
The development of a coherent and exible transport
strategy forms an important element of a development
project. Issues involving mobility and accessibility are
critical for both building design and personal travel by
future users and therefore afect economic and environ-
mental drivers.
In order to illustrate the importance of transport in devel-
opment on design issues, the inclusion of unnecessary
space for transport can represent a waste of potential as-
set value, while under provision can often be difcult to
retrot into a completed structure. On behavioural issues,
the overprovision of car parking is likely to undermine
initiatives that encourage walking, cycling and the use of
public transport.
The Transport Strategy adopts a low carbon mobility ap-
proach across environmental and economic criteria based
on an analysis of current travel patterns in Helsinki,
best practice transport initiatives and client aims and
objectives. The Transport Strategy is a set of initiatives
that have proven successful in reducing carbon emissions
associated with travel and transport by approximately 0.7
metric tonnes of CO2 emissions per capita per year. The
initiatives ensure the following:
Sustainable modes of travel are easily accessible for all
building users;
Private car travel is minimised, along with other high
carbon emitting transport;
Information is provided on public transport to facilitate
the use of sustainable modes; and
Users are rewarded for using sustainable transport.
Through a combination of measures such as car clubs,
cycle parking, cycle hire schemes, low car parking, elec-
tric vehicle parking and smart public transport stops, the
carbon reduction can be achieved. These measures are
complementary and will only deliver such carbon savings
and behavioural change when applied as a package of
transport initiatives. For more detail please refer to the
Transport Strategy report.
Transport strategy
Transport strategy
114
Concept Positioning
Inspired Design
Social Innovation
Economic Vitality
Low
2No
Not Recommended
115 115
Concepts
Paris Metro
AcrossAir
Sydney Metro
Role
Civic feedback loop, precinct energy footprint
display, public art and placemaking.
Benets
Carbon reduction through uptake of public
transport, social cohesion, health benefts,
detailed customer/user information, strategic
Interaction
Ambient glanceable data, presence and user
ID via mobile phone.
Behavioral
Behavioural convenience increases likelihood
of public transit uptake.
Data Required
Access to Helsinki bus services data (real-time
location, timetables) and presence of people.
Related Services
Helsinki transit services, c_life rewards, link
to general c_life dashboards around public
transit use.
Dependencies
Investment by 3rd party (Helsinki Transport)
Real-time transit information
The smart bus stop embeds real-time public transit infor-
mation for users in a physical space, with live information
visible from a distance. Ambient lights attract and informs
users, encouraging uptake and use of public transit.
The bus-stops adjacent to c_life - and ultimately tram stops
and metro stops - can become physical visualisations of the
activity in the transit system, specically enabling users
to see, from a distance, when buses are going to arrive, as
well as enabling more detailed interaction in situ. The bus-
stop roof subtly pulses, with increasing frequency, as the
next bus is approaching, enabling residents and visitors to
perceive the performance of the system. In the stop itself, a
multi-touch live transit map enables more detailed interac-
tion (including low-carbon multi-modal journey planner,
location of smart bike-sharing hubs etc.). The system also
recognises and counts users, via mobile phones, in order to
provide real-time feedback to c_life dashboards on activity
and transport-related carbon prole specically, as well as
rewards in the form of c_life rewards credits.
Smart Bus Stop
SO
CIAL
CO
HESIO
N
HEALTH BENEFIT
CARBO
N
-
1
0
%

M
O
BILITY-
RELATED
116
Concept Positioning
Inspired Design
Social Innovation
Economic Vitality
Low
2No
Not Recommended
117 117
Concepts
London Bike Share
Bike share locater
Smart Biking
Role
Increase uptake of active transport,
socialising patterns of activity.
Benets
Carbon reduction through uptake of active
transport, social cohesion, health benefts,
detailed customer/user information, strategic
value to SRV, VVO, Sitra, Helsinki.
Interaction
Ambient glanceable data, multi-touch with
web and mobile overlay.
Behavioral
Social proof increases likelihood of public
transit uptake. Reflexive analysis of personal
informatics.
Data Required
Access to Helsinki bike sharing system data,
presence of people/activity and c_life API.
Related Services
c_life rewards, Helsinki bike sharing services.
Dependencies
City decision on city wide bike sharing system.
Real-time transit information and resource sharing
Measuring and displaying activity enables social interac-
tion between users, with rewards for frequent use and
interactive lighting and audio displays, a reinforcement
of social proof. Bike-sharing hubs (as per Vlib et al)
are equipped with basic recognition of users - via either
rewards card or mobile phone - which tracks usage of the
system, and rewards frequent users, both with visual and
aural recognition as the users appear within range (a basic
reinforcement of social proof) and via additional credits
on c_life rewards card, at appropriate thresholds
This sculptural element is designed to t the bike-sharing
hub specically, but also is in accord with the emerging
architectural language for c_life. The hub is also equipped
with multi-touch display enabling interaction with a low-
carbon journey planner - see also smart bus stop - enabling
trip planning, connectivity etc. The bike-share system
generates data on usage (against targets, potentially), inter-
action with other users etc., enabling a form of social and
personal informatics around the use of the system.
Smart Bike Sharing Hub
SO
CIAL
CO
HESIO
N
HEALTH BENEFIT
CARBO
N
-
1
0
%

M
O
BILITY-
RELATED
118
Concepts
Concept Positioning
Inspired Design
Social Innovation
Economic Vitality
Low
2No
Not Recommended
119 119
Eco-Cycle, Tokyo
Hankyu Railway
Minamisenri
Station West,
Osaka
Konan Star Park,
Minato-ku, Tokyo
Encourage the uptake of cycling by site users
Role
The system supports storage of bikes
inside the block. Moreover it supports
implementation of a bike sharing system in the
City of Helsinki. A pay-per-use system may be
introduced to make the service accessible to
tourists and occasional users
Benets
Using bicycles assists in reducing carbon
emissions, noise pollution, and reduces
congestion on streets whilst having health
benefts for the user. Other benefts include
security and reduction of space occupancy.
The system re-allocates valuable groundfloor
sqm devoted to storage towards retail
activities. Since the bikes are stored in a
covered storage space, bike maintenance
costs decrease considerably.
Behavioral
Encourages building occupiers to use a bicycle
instead of a car or public transport for short/
medium length trips.
Data Required
Tracking of personal usage of service could
be useful to provide customized services.
Weather forecasts, pollution and trafc
information may influence user behaviours.
Dependencies
At this stage there is not a European
manufacturer assigned to produce the Eco-
Cycle to European standards.
Elevator chimney app. 2m x 5m = 10sqm
Cylinder area app. 40 sqm (7m diameter)
Capacity: 204 bikes, total demand 581 bikes,
i.e. 3 cylinders
Space for 45 bicycles on street for visitors =
54 sqms.
Eco Cycle is an automated underground bicycle storage
system commercialized by the Japanese company Giken
Seisakusho Co. Discussions are underway to establish
whether a European-based manufacturing rm could be
suitable for this venture.
Some units (each of them can store up to 240 bicycles)
are located inside the block for serving residents and
workers while other units are distributed in the rest of the
city, mainly at park&ride spot along the public transport
network. Bicycles are claimed automatically from the stor-
age by a smart card. A subscription to the Eco Cycle enables
access to the service.
Cycle parking provision need to meet the City of Helsinki
standards of 581 cycle parking spaces. 75% of residential
spaces should be provided within buildings, which equates
to 347 residential cycle spaces located in buildings along-
side 118 spaces for ofce and community uses.
Eco Cycle
c-life bike atelier eco-cycle grocery restaurant
laundry caf
csa kitchen lab spa mobility centre
sauna clubroom
fabric care centre
c-life
120
Concepts
Concept Positioning
Inspired Design
Social Innovation
Economic Vitality
Low
2No
Not Recommended
121 121
Supporting peoples bicycling needs
Bike repairing
Equipment
sales and
rental
Bike sales and
rental
Green Bike
Target
Visitors of the area and the nearby park.
Role
It helps build a light mobility culture.
Benets
It reduces car mobility needs and increases
bike usage also during winter time.
Behavioral
It helps difuse values connected to bike,
and encourages its usage also during periods
generally perceived as not suitable.
Data Required
Weather forecasts, mobility needs both from
residents and workers of the Low2No block
Related Services
Bike sharing and services provided by the
Municipality. Home delivery services might
be run by relying on bikes provided by the
service.
Dependencies
City decision on city wide bike sharing
system, collaboration with 3rd party
stakeholder.
The Bike repair shop mainly sells, rents and repairs bikes.
Specic bikes are also reserved for the Sitra employees
who need to move within the city for work. The sales of-
fering is combined with a repair workshop where people
have open access to x their own bikes. Here they nd
the proper tools, spare parts and the support of the shop
staf, who are also available for any technical support.
For people with no technical skills, the shop hosts repair
workshops led by the staf or external organizations. The
shop also sells and rents bicycling equipments. The Bike
repair shop will play a key synergic role in achieving the
City of Helsinkis goal to double cyclist number by 2020,
by being part of a systemic light mobility ofering.
Bike Repair Shop
122
Concepts
Concept Positioning
Inspired Design
Social Innovation
Economic Vitality
Low
2No
Not Recommended
123 123
Mobility
Switzerland
Streetcar.co.uk
UK
Citycarclub.co.uk
UK
Car Club
Car club spaces for Low2No residents and employees
provided on-street in visible locations.
An existing city-wide car club operates within Helsinki and
the development should encourage residents and employees
to join this scheme through the provision of spaces adjacent
to the development. The developer should encourage uptake
by nancing membership for the rst year of tenancy. Car
clubs give people access to a vehicle on a pay-as-you-go basis
for as little as an hour and are therefore an excellent method
of providing vehicles for people who do not wish to own a
car or for businesses that require vehicles for occasional use
as a replacement for company car schemes. Car clubs allow
vehicles to be chosen for specic needs such as shopping or
travelling across the city. 4-6 car club spaces will be located
on-street in visible locations, so as to provide a commercially
viable prospect to the car club operators and users. Through
provision of a car club in the vicinity of the site, residents and
employees will not require the use of a private car. Evidence
also suggests that the provision of one car club vehicle can
reduce the demand for car parking by up to 20 spaces so a
reduction in car parking spaces can be achieved.
Citycarclub.com
Role
Reduce car ownership and number of vehicle
trips generated by Low2No.
Benets
Discourages car ownership. Provides a feasible
and sustainable alternative to the private car..
Interaction
Booking via multiple touchpoints: web, mobile
etc. Support spontaneous booking/billing via
mobile phones.
Behavioral
Encourages a shif in behaviour towards more
sustainable travel options.
Provides a more sustainable alternative to the
private car.
Encourages residents and employees to
reconsider the use of a car.
Related Services
This initiative works best in conjunction with
general restrictions on the availability or usage
of private cars, including low car parking, the
introduction of controlled parking zones and the
use of low/zero emission vehicles.
Integration with home assistant and third party
organisation.
Dependencies
Relies on City Car Club and other car club
providers locating at Low2No.
Requires car club operators to locate by
Low2No.
Spatial Requirements
4-6 car club spaces on-street.
124
Concepts
125 125
Concept Positioning
Inspired Design
Social Innovation
Economic Vitality
Low
2No
Not Recommended
Car Sharing
Reducing the number of cars on the road
Car sharing is an increasingly popular method of travel in
Helsinki. Through promotion of a car sharing scheme for
residents at Low2No, considerable space and cost savings
could be achieved, through reductions in the car parking re-
quired with carbon savings achieved through the reduction
in number of vehicle trips made by residents.
Through integration into an existing corporate car sharing
scheme, Low2No could reduce the number of private, single
occupancy vehicle trips being made for ofce employees.
Car sharing organisations can also enable the monitoring
of carbon emissions resulting in the reduction in CO2 emis-
sions. Individuals making CO2 savings can be rewarded for
their reduced carbon footprint. There is also opportunity to
ofset any carbon emissions made, through carbon of-set
programmes in place, enabling passengers and drivers to
reduce the impact of their journeys around Helsinki.
GreenRiders; Kimppa
Role
Safe and reliable car sharing service across
Helsinki
Benets
Discourages signal occupancy vehicle trips.
Provides an alternative to the private car.
Gives an opportunity for private vehicles to
of-set their carbon emissions.
Interaction
Booking via multiple touchpoints: web, mobile
etc. Support spontaneous booking/billing via
mobile phones.
Behavioral
Encourages individuals to think about their
impact on the environment.
Provides a feasible alternative to the private
car that is equally efcient.
Data Required
NA
Related Services
Use of existing car sharing networks in
Ruoholahti.
Integration with home assistant and third
party organisation.
Dependencies
This initiative works best in conjunction
with general restrictions on the availability
or usage of private cars, including low car
parking, the introduction of controlled parking
zones and the use of low/zero emission
vehicles.
Shareacar.com
UK
Lifshare.com
UK
National Car Share
UK
126
Concepts
Concept Positioning
Inspired Design
Social Innovation
Economic Vitality
Low
2No
Not Recommended
127 127
Helsingin Energia, VTT, L2N ESCO
Role
Encourage residents and employees to use
electric vehicles through the provision of
charging facilities
Benets
Encouraging the use of electric vehicles
assists in encouraging low carbon travel.
Interaction
This initiative works best in conjunction with
general parking restrictions/ the introduction
of controlled parking zones and the use of
car clubs, bicycle clubs and high provision of
bicycle parking.
Behavioral
Reduces the number of petrol and diesel
vehicles on the road, therefore encouraging a
low carbon lifestyle.
Dependencies
Dependent on the provision of car parking.
50% of all car parking provided, either in the
cave or basement.
Through the provision of preferential electric vehicle
parking and charging points at the Low2No development,
residents and employees are given the opportunity to use
and charge their vehicles for free. The promotion of the use
of electric vehicles would reduce the desirability of regular
petrol /diesel vehicles and provide a sustainable alterna-
tive to the private car. Spaces should be located in the
optimum location, i.e. closest to the development entrance.
Low2No will allocate 50% of the total parking per building
for low-emitting and electric vehicles, of which half should
have facilities for vehicle charging. Consideration has been
given to linking the electric vehicle charging to the grid. In
order to balance the grid, consideration must be given to
the maximum energy capacity against usage for the winter
peak load time and then manage the vehicle charging times
to when the grid is at its lowest carbon intensity. This leads
to signicant efort in working towards a smart grid layout
for the city. Such a system is not currently operational in
other cities and due to the complex nature of the system it
is not being considered as a viable option for Low2No.
Provision of electric vehicle parking and charging
encourages the use of sustainable private transport.
Electric Vehicle Parking
EV Charging,
Helsinki
RWE, Germany
WattStation,
GE Energy
128 128 128 129 129
Recommendations
The following pages contain recommendations regard-
ing benets, risks and actions of the proposed concepts.
Several concepts depend on third party involvement
indicated by R3P: Requires third party
+ Releative carbon emission savings, the more +s,
the greater the savings
0 Carbon savings are negligable
- Releative additional carbon emissions, the more -s,
the greater the emissions
Recommendations
131 130
Recommendations low 2no not recommended
withindevelopment
timeframe
Risks Action carbon
impact
Smart Systems Home assistant R3P Creates awareness, instantly
accessible.
Helps people reduce their
cost and energy consumption.
Strengthens community.
Assumed energy reduction of
5-15%.
Buy in from HE, ICT operator
required,
Missing service integration:
uncoordinated smart
systems delivery drives
risk of fragmented user
experience; inability to
derive strategic data;
missed marketing
opportunity around 21st
century building; basic
ICT solutions i.e. smart
meters are divorced from
wider service design and
behaviour change and so do
not achieve desired results
Negotiate HE involvement;
RFI evalution of providers;
shortlist of 3-5 core providers;
flow based on shortlist; aim to
get formal commitment from
partner companies at end of
scheme design stage
AIM: Smart systems need
to be planned and delivered
holistically - selecting a
modular, expandable solution
focusing on provider and
end user needs; engaging
interaction and service
design, informed by behaviour
change strategies; strategic
partnerships developed with
City
+
Mobile application R3P Extends home assistant
capabilitis to multiple
touchpoints
Collaboration with 3rd
party provider (Nokia etc),
dependet on home assistant
+
Pervasive free WiFi
experience, higher use of
public realm, exchange
between workers and
community
how to include. ICT needs to
allow for this to be included
-
Energy sculpture
built environment works in a
subtle manner
how to include
+
Community noticeboard Carbon reduction through
uptake of public transport,
social cohesion, health
user information, strategic
+
Smart workplace
experience, higher awareness
of community
0
Smart nameplate Risk of discouraging retail
tenants as comparisons
can be unfair. Risk of
information overload to
users. Risk of breach of
privacy or unfair competition
This can be developed later
if appetite for uptake among
residents and workers is
takes initiative to develop.
ICT should be flexible to
accommodate it.
++
133 132
withindevelopment
timeframe
Risks Action carbon
impact
Apartment energy
visualizations
Risk of information privacy,
feedback from Experientia
interviews is that it would
only work as aggregate
information
++
Water meter Real-time resource use
information encourages
Water billing is currently not
per resident but housing
unit
+
Garden installation Risk of information overload
to users, minimal uptake,
This can be developed later
if appetite for uptake among
residents and workers is
initiative to develop
0
AR Operations dashboard Real-time and on location
building management system
Implementation risks:
technology in development
+
Mixed use & services Eco laundry R3P Clear real estate value added,
space savings and energy
+
Communal sauna R3P Clear real estate value added,
space savings and energy
+++
Smart delivery box Service component adds real
estate value
+
Smart home delivery service R3P There is no need to develop
project, this could be part
of the food hub provision
for a wider area including
Low2no.
++
C_life rewards R3P It can be implemented in a very
limited version now and can
grow in the future to account
for other services and areas.
++
Food Food Hub R3P +
Farmers market R3P +
Food pocket balcony Risk of overspecifying /
additional cost to building
envolope and increased
electrical (lighting) demand.
associated.
Only as stand alone product - it
would require product design
development - client (Sitra) to
provide steering on this.
+
Communal gardens Risk of taking space which
can be used for recreational
function (play area for kids
and communal outdoor
space)
Only as stand alone - but
seems that greenhouse food
production can replace this in
+
135 134
withindevelopment
timeframe
Risks Action carbon
impact
Transport Smart bus stop Improved public transport
experience with real time
passenger information.
Relies on a larger network
implementation.
Fully dependent on third party.
Discuss with the municipality
bus operators.
++
Smart bike sharing hub Improved mobility experience. Relies on larger network
implementation.
Fully dependent on third party.
Discuss with the City and
potential service providers.
++
Eco cycle R3P The automated cycle parking
as promotes easy access to
bikes, with minimal impact
on ground floor uses. City
standards require 581 cycle
parking spaces (463 resi,
automated systems would
occupy 40sqm at basement
level each, freeing up to 90% of
ground floor dedicated to bike
parking ( 400sqm)
Technology provider (GIKEN)
not present in Europe,
potentially high costs.
Technology provider needs to
reply to our RFI. Location for
+++
Bike repair shop R3P Dependent on city decision
on city wide bike sharing
system, collaboration with
3rd party stakeholder
No perceived important
so can be implemented if
needed.
++
Car club R3P Easy to implement and
provided there is third party
interest we should pursue this
parking units at basement
parking by up to 20 spaces per
car club vehicle provided (www.
whatgreencar.com/carclubs.
php). 5 car club spaces should
be provided on-street.
Car club operator will
determine the level of cars
required, Arup advise a
minimum of 2 car club spaces
are provided on-street.
Currently the City will not
accept any reductions below
the City of Helsinki standard
for car parking, therefore
the car clubs cannot assist
in reducing the car parking.
Further negotiations with the
City required.
+++
Car sharing R3P
Discourages signal occupancy
vehicle trips. Provides an
alternative to the private car.
Discuss extension of existing
car sharing networks in
Ruoholahti (GreenRiders,
Kimpaa).
+++
Car parking at the cave R3P
private vehicle use due to
distance.
Risk of not being
implemented on time for
Low2no completion
Propose alternative uses
for basement carpark in the
event of remote cave parking
implementation.
+++
Electric vehicle parking R3P
carbon emissions from private
vehicles. Still abstracts from
other modes of sustainable
transport. 50% of car parking
should be assigned for electric
vehicles.
Impact on smart grid needs
to be evaluated
Ensure installation of required
level of provision in scheme
design.
+
136 136 136 137 137
Next steps
Smart systems, demand management and urban
informatics
Concept testing and participatory design:
Test concept prototypes
Dene usability recommendations for demand man-
agement solutions
Co-facilitate user feedback on architectural design
process
Move forward negotiation with HE on smart grid plans
Move forward negotiation with Smart Grid Cluster on
design partnerships for smart meters (Smart Grid ap-
plication --> the new Nokia)
Design feasible carbon demand management solutions:
Iterate design based on partner capabilities, usability
recommendations and user feedback
Create design specications
Explore retrotting solutions to existing building stock
Defning phase 3 activities
Next Steps
139 138
Next steps
ICT
Produce design briefs for apps (Exp and Arup) to support
tendering
Shortlist vendors for smart system solutions
Produce design briefs for ICT systems to support tendering
Specify operational and maintenance requirements.
Carry out further market testing with suppliers to conrm
approach and architecture
Produce procurement options
Report back to client on cost and implementation options
Client considerations
Cost
Maintenance and operations
Role of client: owner/operator/partner
Decisions needed
Preferred Demand Management apps
Proceed with Phase 3 activities
Mixed use & services
Work with retailers already identied to derive space and
functional requirements (mediated by retail coordinator)
Develop common business proposition with client team/
retailers
Investigate possibilities for funding/ partnership with
TESKE (wish list)
Negotiate exceptions on building regulations
Report back to client on funding options and tenant
requirements
Ownership of retail space
Commercial viability
Decisions needed:
Responsibility for letting of retail space
Food strategy
Design iteration of communal gardens, pocket balconies and
farmers market
Outreach to professional organizations, maintainers, and
farmers to support residents
Negotiate role of foodhub
Discuss with City landscape architect around park continuity
Report back to client on implementation options
Role of client: partner/ owner/ operator/ City of Helsinki
owned and operated
Cost
Decisions needed
Transport strategy
Investigate implementation of Smart Bike Sharing and Bus
Stop with City of Helsinki
Continue negotiation with Helsinki Car Club, City and Client
team on possibility to integrate Car Club fees into rent/house
cost and possibility to have parking exceptions
Investigate availability of transport data with City of Helsinki
Report back to client on implementation options
Role of client: partner/ owner/ operator/ City of Helsinki
owned and operated
Cost
Decisions needed
Detailed next steps are listed in the related reports.
141 140
Low2No concepts
Team Arup
Sauerbruch Hutton
Experientia
Client Sitra
SRV
VVO
Booklet design Dan Hill, Arup
Dorington Little, Experientia
Jan-Christoph Zoels, Experientia
This booklet is the third iteration of the original
urban informatics booklet integrating the
combined work of the Behavioral Change: Enabling
sustainable lifestyles workstream.
November 2010
Low2No project report for Sitra, SRV and VVO
November 2010

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Enabling sustainable lifestyles

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