Management Information System

HCL INFOSYSTEMS LTD.
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Seva Mandal Education Societys
Smt. Kamalaben Gambhirchand Shah
Department of Computer Applications
Under
Dr. B.M.N. College of Home Science
NAAC Accredited
(Affiliated to S.N.D.T. Womens University)
338, R. A. Kidwai Road Matunga, Mumbai

2012-2013

PROJECT ON
HINDUSTAN COMPUTER LIMITED

SUBMITTED BY
ALKA SUSAN THOMAS
SAMEERA SAYED
LAMYA DALAL
SONAL REDKAR

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Acknowledgement

We would like to express our deep gratitude to a range of people who provided us valuable
support to complete this project. Their enthusiastic guidance and encouragement has helped
in making this project a great success.
Our sincere sentiments of appreciation and gratitude to our principle, Dr. Shilpa Charankar
for the approval of the project.
We want to thank prof. Shahjahan Khan, HOD of Kamalaben Gambhirchand Shah
Department of Computer Application, for giving us this opportunity to work on such an
interesting project.
Also, we would like to express our heartiest gratitude to Prof. NEETU JAIN, Lecturer in
Kamalaben Gambhirchand Shah Department of Computer Application for the help,
stimulating suggestion and encouragement and also the undivided attention and continuous
support during the tenure of this project.
We would like to thank Mr. B. S. Rao, Manager of HCL for giving us the reference and
Mr.Shaukkath Namboodiripadathil Ali for taking time from her busy schedule to provide us
with the necessary details about the MIS System at this company.
Finally a vote of thanks to the department of Bachelor of Computer Application, the both
staff teaching and Non-teaching for their co-operation extended to us.

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INDEX

Sr.
no.
Topic Page
no.
1 Introduction of Information Systsm 5
2 Manufacturing Plants 12
3 Branches 14
4 General Information 16
5 Pre-Implementation Scenario 17
6 Enterprise Resource Planning 20
7 About ERP Package 22
8 Pre-Implementation Process 27
9 Modules 32
10 Factors affecting ERP implementation 38
11 Business process redesign (BPR) 40
12 Company satisfaction 41
13 Conclusion 43
14 Bibliography 44
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INTRODUCTION

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History

HCL Infosystems Ltd is one of the pioneers in the Indian IT market, with its origins in 1976.
For over quarter of a century, we have developed and implemented solutions for multiple
market segments, across a range of technologies in India. We have been in the forefront in
introducing new technologies and solutions.

HCL INOSYSTEMS LTD.

HCL began an exciting journey more than three decades ago with a dream to give India its
very own microcomputer. The sheer clarity of vision and hard work led to a revolution and
laid a foundation for the Indian IT industry, which has today acquired a distinct position
amongst major economies in the world. Today HCL is a USD 6.2 billion global enterprise
and AjaiChowdhry one of the founder members has been the key force in driving the growth
of HCL and today leads, HCL Infosystems the flagship company.
HCL Infosystems, the flagship company of the HCL enterprise, had a turnover of Rs. 400.6
crores (USD 85 million) in 1994 which underwent tremendous growth to become Rs. 10,901
crores (USD$ 2.4 billion) today. Employing - 7762 people, the company has today emerged
not only as the countrys information-enabling powerhouse but a great place to work with
industry accolades and awards received year after year.

HCL Infosystems has a long standing history of being involved ever since the inception of
the IT Industry in the country. When government was seeking collaboration, HCL
Infosystems were one of the first to partner in laying down the IT infrastructure in India from
something as basic as introducing a computer in the remotest part of the country. In a
developing country like ours where we are leapfrogging to match the pace of developed
global economies, ICT is rapidly becoming the core of any intelligent infrastructure and HCL
Infosystems has developed customized & efficient system integration solutions designed to
fuel the Indian growth engine. With relentless efforts to fuel the PC market, HCL Infosystems
has been acting as a catalyst for affordable & economical computing.

Today HCL Infosystems has become one of the leading System Integration Company in the
country, implementing several turnkey Systems and Networking Integration projects
nationwide and across most of the vertical business segments. HCL Infosystems is uniquely
poised today in the market making it the only company with India as its primary focus,
offering state of the art technology solutions to empower a host of Defense, Homeland
Security frameworks, social sectors and government schemes for Nation building. HCL
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Infosystems has being powering numerous projects across sectors like Defense, Homeland
Security, Airport & Railways Intelligent Infrastructure, Telecom, Banking, Public
Distribution System, E-governance, Education, NREGA etc. With global expansion and
sharing best practices with the world and in particular developing markets, the company is
today strategically expanding in markets like Middle East, Southeast Asia and Africa. The
company has developed more than 30 IP products to serve different segments of the markets
backed by various hardware and software services.

HCL today has India's largest vertically integrated computer manufacturing facility with over
three decades of electronic manufacturing experience & HCL desktops is the largest selling
brand into the enterprise space. With Indias largest ICT services network that reaches to
every corner of India, HCLs award winning Support Services makes it the preferred choice
of enterprise and consumers alike. HCL Infosystems has a 100% subsidiary that addresses the
physical security technology system integration market. The subsidiary leverages technology
to build a security framework called Safe State that safe guards life, infrastructure &
society.

HCL Infosystems Ltd, with revenue (LTM) of US$ 2.4 billion (Rs.10,901 crores) is Indias
premier hardware, services and ICT systems integration company offering a wide spectrum
of ICT products that includes Computing, Storage, Networking, Security, Telecom, Imaging
and Retail. HCL is a one-stop-shop for all the ICT requirements of an organization. Indias
leading System Integration and Infrastructure Management Services Organization, HCL has
specialized expertise across verticals including Telecom, BFSI, eGovernance& Power. HCL
has Indias largest distribution and retail network, taking to market a range of Digital
Lifestyle products in partnership with leading global ICT brands, including Apple, Cisco,
Ericsson, Kingston, Kodak, Konica Minolta, Microsoft, Nokia, Toshiba, and many more.
HCL today has Indias largest vertically integrated computer manufacturing facility with over
three decades of electronic manufacturing experience & HCL desktops is the largest selling
brand into the enterprise space. With Indias largest ICT services network that reaches to
every corner of India, HCLs award winning Support Services makes it the preferred choice
of enterprise and consumers, alike.

COMPANY LOGO

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HCL Infosystems appraised with the CMMi (Capability Maturity Model integration) Maturity
Level 5 certification for its Jaipur Development Centre

HCL Infosystems has received the prestigious, CMMi (Capability Maturity Model
integration) Maturity Level 5 certification for its Jaipur Development Center (JDC). The
CMMi ML 5 is a major achievement for an organization and a validation of its world class
processes and performance. The JDC is the first Centre in Rajasthan to be certified for CMMi
ML5. CMMi is a process improvement approach that provides organizations with the
essential elements of effective processes, which will improve their performance. The
recognition has been appraised by the Software Engineering Institute, Carnegie Mellon
University, Pittsburgh.

Philosophy of Quality

"We shall deliver defect-free products, services and solutions to meet the requirements of our
external and internal customers, the first time, every time."

To exist as a market leader in a globally competitive marketplace, organizations need to
adopt and implement a continuous improvement-based quality policy. One of the key
elements to HCL's success is its never-ending pursuit of superior quality in all its endeavors.

HCL INFOSYSTEMS believes in the Total Quality Management philosophy as a means for
continuous improvement, total employee participation in quality improvement and customer
satisfaction. Its concept of quality addresses people, processes and products.

Over the last 32 years, we have adapted to newer and better Quality standards that helped us
effectively tie Quality with Business Goals, leading to customer and employee satisfaction.

Quality at HCL Infosystems Ltd

The history of structured quality implementation in HCL Infosystems began in the late 1980s
with the focus on improving quality of its products by using basis QC tools and Failure
Reporting and Corrective Active Systems (FRACAS). We also employed concurrent
engineering practices including design reviews, and rigorous reliability tests to uncover latent
design defects.
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In the early 90s, the focus was not merely on the quality of products but also the process
quality Systems. Our manufacturing unit at NOIDA was certified initially to ISO 9002:1994
by Bureau Veritas Certification in 1994 and later on to ISO 9001:1994 in 1997. As of now,
all our manufacturing units are certified by Bureau Veritas Certification as per ISO
9001:2000 and ISO 14001: 2004

In early 1995, a major quality initiative was launched across the company based on Philip B.
Crosby's methodology of QIPM (Quality Improvement Process Management). This model
was selected to because it considered the need and commitment by an organization to
improve but more importantly, the individual's need towards better quality in his personal
life.

Under our Quality Education System program, we train our employees on the basic concepts
and tools of quality. A number of improvement projects have been undertaken by our
employees, whereby process deficiencies and bottlenecks are identified, and Corrective
Action Projects (CAPs) are undertaken. This reduces defect rates and improves cycle times in
various processes, including personal quality.

We have received MAIT's 'Level II recognition for Business Excellence' for our initiatives in
the Information Technology Industry, adding another commendation to our fold. MAIT's
Level II recognition is based on the 'European Foundation for Quality Management' (EFQM),
for gaining quality leadership and business competitiveness.

Our certifications / awards in 2003 include ISO 9001-2000 by Bureau Veritas Certification
for our InfoStructure Services and award of First Prize by ELCINA (Electronic Component
Industries Association) for Quality, 2002-03. The ELCINA award criteria consider two
aspects. (1) Enablers (Leadership & Management commitment, Resource Management,
Product Realization, Measurement Analysis & Improvement) and Results (Product Quality,
Customer / Stake holder satisfaction , Business results).

The tryst for continuous quality improvement is never-ending in HCL Infosystems. We
always strive to maintain high quality standards, which help us fulfill our mission to provide
world-class information technology solutions and services, to enable our customers to serve
their customers better

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HCL Advantage

HCL Infosystems (HCLI) draws its strength from 30 years of experience in handling the
ever changing IT scenario , strong customer relationships, ability to provide the cutting edge
technology at best-value-for-money and on top of it, an excellent service & support
infrastructure. Today, HCL is country's premier information enabling company. It offers one-
stop-shop convenience to its diverse customers having an equally diverse set of requirements.
Be it a large multi-location enterprise, or a small/medium enterprise, or a small office or a
home, HCLI has a product range, sales & support capability to service the needs of the
customer.

Last 30 years apart from knowledge & experience have also given us continuity in
relationship with the customers, thereby increasing the customer confidence in us.Our
strengths can be summarized as:
Ability to understand customer's business and offer right technology.
Long standing relationship with customers.
Pan India support & service infrastructure.
Best-vale-for-money offerings.
Technology Leadership

HCL Infosystems is known to be the harbinger of technology in the country. Right from our
inception we have attempted to pioneer the technology introductions in the country either
through our R&D or through partnerships with the world technology leaders.

Using our own R&D we have:
Created our own UNIX & RDBMS capability (in 80s).
Developed firewalls for enterprise & personal system security.
Launched our own range of enterprise storage products.
Launched our own range of networking products.
We strive to understand the technology from the view of supporting it post installation as
well. This is one of the key ingredients that go into our strategic advantage.

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General Services

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Manufacturing

HCL's computer hardware manufacturing plants include 4 facilities, 2 at Puducherry, 1 at
Chennai & 1 at Uttranchal.

The plant located in Puducherry are situated 165 kms south of Chennai on the coast of the
Bay of Bengal with proximity to Chennai Air/Sea port, special policies for Industries of local
Gov., , Inland Container Depots, attractive power and labour rates - makes Puducherry an
ideal place for business.
Started in 1996 - with only Unit 1 - it now has 4 Units with a built up area of 4,19,000 sq. ft
The infrastructure is state of the art, one of the best & largest in India.

All 3 factories are ISO 9001:2000 and ISO 14001, ISO 13485:2003, TS 16949-2002 TUV-
Accredited certified. PMO was also Awarded MAIT Level 2 - by European Foundation for
Quality Management in the year 2001. HCL was also awarded ELCINA's (Electronic
Component Industries Association) Quality Award for the year 2002- 2003.

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HCL Infosystems Ltd. Puducherry, Uttarakhand, and Noida Manufacturing Units now
ISO 9001:2008 Certified
State of the art IT systems in MRP, ERP, Online configurations enables this latest unit of
HCL (Rudrapur) to leverage the power of IT in delivering optimum efficiency. The plant is
networked & online with HCL branch and head offices. The Pondicherry plant has its own
Product Engineering Group (PEG) and R&D teams constantly engaged in developing new
products and solutions. Driven by a strong manufacturing objective, HCL promises to deliver
defect free products, services and solutions to meet the requirements of its external and
internal customers, right from the commencement of the relationship.

Driven by a strong Manufacturing Objective
"WE SHALL DELI VER DEFECT-FREE PRODUCTS, SERVI CES AND SOLUTI ONS
TO MEET THE REQUIREMENTS OF OUR EXTERNAL AND I NTERNAL
CUSTOMERS, THE FIRST TI ME, EVERY TIME."
All processes in the manufacturing are aligned to this guiding objective. A strong emphasis of
"Quality by Process" is ensured across all processes. The products manufactured here
undergo stringent tests that ensures their ruggedness & durability, which may be deployed
anywhere in India and may have to face severe conditions like - heat, humidity, rough
transportation & handling .Our products undergo drop tests, hot & cold temperature chamber,
client-site simulation tests , reliability tests et al.

Computers are shipped to locations all over India with an extensive network of professional
logistic support partners. There is also a Customer satisfaction cell, in plant, to take care of
problems reported from field.

Customers, sales & marketing, support personnel, dealers & distributors are encouraged to
visit the plant to see, for them, what all goes in making a quality computer system.

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HCL Technologies Ltd
Corporate Office
A-10/11, Sector - 3
Noida - 201 301,
Uttar Pradesh
India
Tel.: +91-120-253-5071
Fax: +91-120-253-0591
HCL Technologies
406-410, Keshava Building
BandraKurla Complex
Bandra (E), Mumbai - 400051
India
Tel.: +91-22-4007-0200
Fax: +91-22-2659-0008
D-12, 12B, Ambattur Industrial Estate Ambattur (AMB-1)
Chennai - 600 058
India
Tel.: +91-44-2623-0711
Fax: +91-44-2624-4213
3, UdyogVihar Phase I
Gurgaon - 122 016
Haryana
India
Tel.: +91-124-243-9900-05
Fax: +91-124-243-9910

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Plot No. 5,6,7
UdyogVihar - IV
Gurgaon - 122 015
Tel.: +91-124-410-9900-04
Fax: +91-124-410-9910
HCL Technologies Kolkata Center
14th Floor, Infinity Building, Tower-II
Block GP, Sector - V, Salt Lake
Kolkata - 700091
West Bengal
India
Tel.: +91-33-2357-2487-90
Fax: +91-33-2357-2491
The Leela Galleria
#23, 6th Floor, Commercial Block
Airport Road, Bengaluru - 560 008
Tel.: +91-80-2505-4000
Fax: +91-80-2521-7108
Ground & First Floor
Jayabheri Silicon Towers Madhapur Road,
Kondapur
Hyderabad - 500 032, India

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About the Company

Company Name:

Company Address:
2
nd
floor, 360, Military Road, Marol, Andheri(E), Mumbai-59

Contact person:
Shoukkath Namboorimadathil Ali (CE Manager)

Company size:
6000 employees working in

Branches:
All over India , Middle east and Africa

Type:
HCL is limited (ltd.)

Establishment of company:
Since 1976

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MANAGEMENT
INFORMSTION
SYSTEM

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What is MIS?

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SYSTEM
AVAILABLE IN
THE MARKET

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System Available in the market

Accounting Management Information System
An accounting information system (AIS) is the system of records a business keeps
maintaining its accounting system. This includes the purchase, sales and other financial
processes of the business. The purpose of AIS is to accumulate data and provide decision
makers (investors, creditors and managers) with information.
While this was previously a paper-based process, most business now use accounting
software. In an electronic financial system, the steps in the accounting cycle are dependent
upon the system itself. For example, some systems allow direct journal posting to the various
ledgers and others do not.

Financial Management Information System
The financial management information system provides financial information to all
financial managers within an organization including the chief financial officer. The chief
financial officers analyses historical and current financial activity, projects future financial
needs, and monitors and controls the use of funds over time using the information developed
by the MIS department.

Manufacturing Management Information System
More than any functional area, operations have been impacted by great advances in
technology. As a result, manufacturing operations have changed. For instance, inventories are
provided just in time so that great amounts of money are not spent for warehousing huge
inventories. In some instances, raw materials are even processed on railroad cars waiting to
be sent directly to the factory. Thus there is no need for warehousing.

Marketing Management Information System
A Marketing Management Information System supports managerial activity in the
area of product development, distribution, pricing decisions, promotional effectiveness and
sales forecasting. More than any other functional area, marketing systems relies on external
sources of data. These sources include competition and customers.

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Information Technology Management Information System
It gives timely and accurate information and helps managers in making decisions in
the organization. Almost all decisions from the simple task of hiring to budgeting and
expansion are now based on data collected through different software solutions.

Health Management Information System
Health management information incorporates all the data needed by policy makers,
clinicians and health service users to improve and protest population health. Few countries in
the world today have effective and comprehensive systems in place to gather this data.

Human Resource Management Information System
It refers to the systems and processes at the intersection between human resource
management (HRM) and information technology. It merges HRM as a discipline and in
particular its basic HR activities and processes with the information technology field,
whereas the programming of data processing systems evolved into standardized routines and
packages of enterprise resource planning (ERP) software. On the whole, these ERP systems
have their origin on software that integrates information from different applications into one
universal database. The linkage of its financial and human resources modules through and
database is the most important distinction to the individually and proprietary developed
predecessors, which makes this software application both rigid and flexible.

Customer Relationship Management Information System
It is a broadly recognized, widely-implemented strategy for managing and nurturing a
companys interactions with clients and sales prospects. It involves using technology to
organize, automate, ad synchronize business processes principally sales activities, but also
those for marketing, customer service, technical support. The overall goals are to find, attract,
and win new clients, nurture and retain those the company already has, entice former clients
back into the old, reduce the costs of marketing and client service. Once simply a label for a
category of software tools, today, it generally denotes a companywide business strategy
embracing all client-facing departments and even beyond. When an implementation is
effective, people, processes and technology work in synergy to increase profitability, and
reduce operational costs.
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Nature of Management Information System (Reasons for selecting MIS)

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Motivation for the implementation

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information

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