Leadership and Management Framework:

Candidate Assessment
Team Leader
Role applied for: Nurse (RGN/RMN) Notice period: Interviewer(s:
!ivision: C"rrent salar# and $enefits:
Interview date and
time:

Candidate name: !esired salar# and $enefits: Interview stage:
Internal%e&ternal candidate: Internal External 'olida# $ooked:


Additional notes%comments%ne&t steps

C( overview and technical%specialist )"estions
Interview )"estion
*vidence

C( overview disc"ssion
What is your understanding of the role from the job descrition!
What do you "no# about $are %&!
What characteristics do you feel are imortant for this role!
(welcoming+ friendl#+ approacha$le+ professional+ sense of h"mo"r
What s"ills do you need to be an effecti'e team leader!
When in charge of the unit/floor/#ard #hat #ould be your riority and ho# do
you organise the carers!
(o# do you ensure that the residents are recei'ing the correct and best
care!
What #ould be the "ey elements in a care lan for ressure ulcer
re'ention!
Additional notes:
,coring ,cale
-: *&ceeds competenc# level .: Meets competenc# level /:0artiall# meets competenc# level 1: No evidence of competenc# level
,core:
C( overview and technical%specialist )"estions2 Contin"ed
Interview )"estion
*vidence

C( overview disc"ssion






Regarding ressure re'ention) What does the Waterlo# score tell us!
*al" me through the nursing management of a erson #ith Noro'irus+
,escribe #hat measures a RN can imlement if a erson in their care loses #eight+
Include)
,iscuss #ith resident their references- timings of meals and general
resentation of meals
,o they need extra assistance in managing their meal!
,iscussion #ith the catering team to fortify meals- high calorie snac"-
smoothies- little and often meals
Wee"ly #eights for . #ee"s- same time of day and in similar clothes #ith
same scales
/ssess if they ha'e underlying hysical or sychological causes e+g+
constiation+ deressed+
Imlement accurate recording of food inta"e (to sto #hen #eight becomes
stable)
0luid inut/outut record
1. hour communication and inter'ention
Re'ie# #ith G2 and a#ait ad'ice- "ee G2 udated+
Additional Notes:
,coring ,cale
-: *&ceeds competenc# level .: Meets competenc# level /:0artiall# meets competenc# level 1: No evidence of competenc# level
,core:
C( overview and technical%specialist )"estions2 Contin"ed
Interview )"estion
*vidence

C( overview disc"ssion






What elements #ould you #rite into a nutrition care lan!
Nutrition) #hat does the M%3* tool tell us!
What are the main things to consider #hen dealing #ith a resident #ho is
resenting #ith challenging beha'iours!
(o# #ould you manage this situation!
*al" me through a time #hen you ha'e managed a customer comlaint and ho#
did you resol'e the situation!
What achie'ement/e'ent in your nursing career or nurse training are you most
roud of!
When you ha'e gone home at the end of the day- #hat #ould ha'e made it a
good day for you!
Additional notes:
,coring ,cale
-: *&ceeds competenc# level .: Meets competenc# level
/: 0artiall# meets competenc#
level
1: No evidence of competenc# level
,core:
Competenc# !efinition Level overview
Leads+ infl"ences
and inspires
Inspires confidence in the $"siness and self thro"gh positive actions
and $ehavio"rs3 Leads $# e&ample3 4ses personal infl"ence to develop
relationships and to s"pport achievement of $"siness vision and goals3
Inspires Loyalty and Takes Action to
persuade & infuence
5ehavio"rs
A"thentic+ Clear comm"nicator+ 6pen minded+ Listens+ ,"pportive+ Colla$orative+ Agile+ 0assionate
Confident+ Co"rageo"s+ !ecisive+ (isionar#+ *ngaging
Interview )"estion *vidence
1. !escri$e how #o" demonstrate s"pport for an emplo#er7s
$"siness aims and o$8ectives9

2. !escri$e how #o" have recognised and%or rewarded a team
mem$er or colleag"e7s great individ"al effort9
3. :ive an e&ample of where #o" have improved or contri$"ted
to team morale and prod"ctivit#9
4. !escri$e what methods #o" have "sed to s"ccessf"ll#
promote an idea to others9
5. !escri$e a specific e&ample of how #o" prepared to deliver a
critical $"siness message; share the o"tcome and what #o"
had to consider $efore+ d"ring and after9
Additional notes:
,coring ,cale
-: *&ceeds competenc# level .: Meets competenc# level
/: 0artiall# meets competenc#
level
1: No evidence of competenc#
level
,core:
Competenc# !efinition Level overview
4nderstands and
impacts $"siness
4nderstands $"siness drivers and needs3 Is commerciall# aware3
Ma&imises personal and $"siness impact thro"gh application of
knowledge+ e&perience and e&pertise3 *&ercises good 8"dgement at all
times3
Understands the business drivers. Has
awareness of competitor activity at local
level. Makes decisions that impact on
own area of responsibility.
5ehavio"rs
5alanced in 8"dgement+ ,"pportive+ Risk taking+ Challenging+ Acco"nta$le+ Foc"sed+ Agile+ !ecisive
Interview )"estion *vidence
1. 'ow have #o" "sed competitor information to help #o" manage and
develop #o"r area of responsi$ilit# more effectivel#9

2. !escri$e #o"r previo"s involvement in financial and $"siness
management % planning9
3. :ive an e&ample of where #o" have anal#sed data%sit"ations and
assessed the impact on others9
4. !escri$e how #o" have managed risk to protect emplo#ees+
c"stomers or the $"siness9
5. :ive an e&ample of where #o" have "sed #o"r knowledge+
e&perience and e&pertise to create a positive o"tcome9
6. :ive an e&ample of where #o" had to "se #o"r 8"dgment to
identif# the $est co"rse of action9
Additional notes:
,coring ,cale
-: *&ceeds competenc# level .: Meets competenc# level /: 0artiall# meets competenc# level 1: No evidence of competenc# level
,core:
Competenc# !efinition Level overview
Foc"ses on
c"stomers
!evelops+ manages and maintains c"stomer relationships
(internal%e&ternal3 4nderstands the needs and priorities of c"stomers3
,trives to e&ceed c"stomer e&pectations3
Manages self and others to build
excellence in customer service.
Can prioritise.
5ehavio"rs
0roactive+ Colla$orative+ Foc"sed+ Acco"nta$le+ Listens+ *nco"raging+ Clear comm"nicator+ 0assionate
Interview )"estion *vidence
1. !escri$e how #o" have proactivel# identified and addressed
c"stomer needs in the past9

2. :ive an e&ample of where #o" have developed relationships
within the workplace that have led to positive o"tcomes for
c"stomers9
3. !escri$e how #o" champion c"stomer e&cellence and share
good practice9
4. Tell "s how #o" have personall# taken steps to resolve
c"stomer service iss"e9
5. :ive an e&ample of how #o" have demonstrated personal
commitment to delivering e&cellence in c"stomer service9
Additional notes:
,coring ,cale
-: *&ceeds competenc# level .: Meets competenc# level
/: 0artiall# meets competenc#
level
1: No evidence of competenc#
level
,core:
Competenc# !efinition Level overview
Contin"o"sl#
improves and
innovates
Maintains good practice3 ,eeks o"t+ s"pports and implements new and
innovative wa#s of working3 0romotes and s"pports a c"lt"re of )"alit#
and contin"o"s improvement3 Activel# s"pports and enco"rages
personal and $"siness change+ growth and s"ccess3
Maintains existing good practice.
Actively supports improvement ideas
and plans.
Focuses on quality.
5ehavio"rs
*nco"raging + Risk Taking+ 6pen Minded+ Colla$orative + Agile+ !ecisive+ 0roactive+ Co"rageo"s
(isionar#+ 6rganised
Interview )"estion *vidence
1. :ive an e&ample of where #o" have s"pported change which
has $ro"ght a$o"t a $"siness improvement9

2. !escri$e how #o" have enco"raged+ identified or
implemented a new idea that improved the $"siness
performance9
3. Tell "s what #o" have done to maintain good practice that
res"lted in positive o"tcomes for a team+ the $"siness or a
c"stomer9
4. Tell "s what #o" have done to review e&isting processes and
implement improvement plans where appropriate9
5. !escri$e how #o" have promoted a mindset of contin"o"s
improvement and )"alit# service9
Additional notes:
,coring ,cale
-: *&ceeds competenc# level .: Meets competenc# level /: 0artiall# meets competenc# level 1: No evidence of competenc# level
,core:
Competenc# !efinition Level overview
0lans+ organises
and delivers
!evelops+ s"pports and implements activities+ plans and pro8ects3
Manages tasks+ time and reso"rces to deliver s"ccessf"l o"tcomes3
*na$les effective and efficient deliver#3 Foc"ses on achievement of
positive o"tcomes3
Plans and organises for the short,
medium and longer term at team level.
Delivers on own areas of responsibility
5ehavio"rs
Foc"sed+ Challenging+ 5alanced in <"dgement+ Colla$orative+ Acco"nta$le+ Clear Comm"nicator
Confident+ 0roactive+ !ecisive+ Agile+ 6rganised
Interview )"estion *vidence
1. !escri$e how #o" have planned work for #o"r area of
responsi$ilit#+ to make s"re timescales and $"dget were met9

2. Can #o" tell "s a$o"t a challenge #o" had to address and how
#o" reached the $est o"tcome9
3. :ive an e&ample of a piece of work #o" have delegated and
how #o" made s"re it was carried o"t effectivel#9
4. Can #o" descri$e a time when #o" have done more $"t with
the same or less reso"rce9
5. !escri$e how #o" have achieved s"ccess for #o"r area of
responsi$ilit# and the $"siness $# foc"sing on positive
o"tcomes9
Additional notes:
,coring ,cale
-: *&ceeds competenc# level .: Meets competenc# level /: 0artiall# meets competenc# level 1: No evidence of competenc# level
,core:
Competenc# !efinition Level overview
Manages and
develops self and
others
Leads and manages others to meet $"siness goals3 Takes proactive
steps to develop self and others3 Is acco"nta$le for own actions3
,"pports the development of skills+ knowledge and $ehavio"r in self
and others that contri$"te towards $"siness s"ccess3 0romotes
knowledge sharing+ colla$oration+ engagement and team working at all
levels3
Has an in depth understanding of the
skills required for the business to
succeed. Ensures their team has the
skills to succeed. Active team member
5ehavio"rs
Confident+ ,elf aware+ 0roactive+ Acco"nta$le+ ,"pportive +Colla$orative+ *ngaging+ Approacha$le+ Listens+ 6pen
minded+ A"thentic+ 5alanced in <"dgement+ 6rganised+ *nco"raging
Interview )"estion *vidence
1. !escri$e how #o" have enco"raged and s"pported
colla$oration at all levels in a past role9

2. :ive me an e&ample of how #o" have enco"raged #o"r staff
to develop themselves and take on new challenges9
3. :ive me an e&ample of how #o" have recognised individ"al
or team effort9
4. Tell me a$o"t a time when #o"7ve had to manage #o"r own
and #o"r team7s well2$eing d"ring a ver# stressf"l time9
5. !escri$e how #o" remained approacha$le and contacta$le
to #o"r team in a previo"s 8o$9
Additional notes:
,coring ,cale
-: *&ceeds competenc# level .: Meets competenc# level /: 0artiall# meets competenc# level 1: No evidence of competenc# level
,core: