CURRICULUM VITAE

I.SHAMIR ALI
E-Mail ID: iShamirali@gmail.com

OBJECTIVE:
Search for excellence has been a Continuous process in enhancing my Skills,
talent and knowledge, to mutually benefit both the organization and myself.
WORK EXPERIENCE:
Electronics Devolopeent Copan! ""C#$%ar&a%#'(E)
D*ration: Feb 2!" to #ill $ow
Desi+nation: %esktop support engineer.
Jo, Pro-ile
&oad software packages such as networking components, operating
systems and office applications.
#roubleshoot software and hardware failures and determine network
problems.
%iagnose and resol'e incidents using documented procedures to perform
responsibilities.
Configure (Cs and laptops, problem ticket resolutions and track problems
using )emedy system.
#roubleshoot through phone hardware and software and engage technical
resources to resol'e.
)eimage workstations, ser'ers, laptops, and terminals as re*uired to
restore functionality of system
+ffer best practices to customers regarding use of CC#,-%,)-&( products
.ssist customers in maintaining data integrity of 'aluable historical
information
%eploying upgrades of the CC#,-%,)-&( hardware and software
/nstall hardware and peripheral components like disk dri'es, printers,
keyboards and monitors.
(DDRE$$:
.01.$
2.3
1obile4567!829!:8;;:
iOPEX Tec%nolo+ies pvt lt.# C%ennai
Process: 1icrosoft
D*ration: %ec 2!! to +ct 2!;
Desi+nation : System Security Specialist
Jo, Pro-ile
#aking Reote (ssistance of the client<s computer and troubleshooting
the clients (C, as per the client<s re*uirements.
(ro'ided functional and technical support, troubleshooting and diagnosing
hardware and software problems through remotely.
)esol'ed =indows update issue, 2ser log>in failure, )egistry le'el
problems, .nti>'irus conflicts, 1alware related issue and /nternet 3xplorer
issues.
Strong analytical skill on $o boot issue, ?lue screen of %eath and 'arious
crash dumps using =indows %ebugger tool.
/nstall, repair and conduct pre'enti'e maintenance of personal computer by
pro'iding technical support.
Kalia International #C%ennai
Desi+nation: .s %esktop support and e>mail support executi'e.
D*rin+: From 0une 27 @ 0uly 2: A!; monthsB
Jo, Pro-ile
#roubleshooting software and hardware failures and determine network
problems.
)esponding to 3mails, 1anage all customer *ueries and respond to same
through all phone and emails.
PRO/E$$ION(" 0'("I/IC(TION:
Completed 1C/#( A1icrosoft Certified /# (rofessionalB at CC& C%C.
Completed CC$. Course in //C# .nna $agar ?ranch.
Certified in .cti'e %irectory and configuration A7>9"B.
PER$ON(" $KI""$:
&ocal user .ccount D groups
%omain .ccount D Eroups
$etwork share D (ermission
%omain $ame system A%$SB
%ynamic Cost Control (rotocol A%CC(B
)emote connecti'ity
/nternet /nformation Ser'icesA//SB
=indows %eployment Ser'iceA=%SB
Cyper>'
3xchange ser'er 2;
.nalyzing $etwork , System related problems and troubleshooting
ED'C(TION(" 0'("I/IC(TION:
,ellammal College of 1anagement D Computer Studies, Chennai.
1aster of Computer .pplication 2!! with !st class.
PER$ON(" PRO/I"E:
$ame 4 /.Shamir .li
Fathers $ame 4 ..1ohamed /smail
%ate of ?irth 4 :>!>!6:9
(assport $o 4 0"7!99:
%ate of 3xpiry 4 !7-"-22!
1icrosoft Certification /% 4 6;626
&anguages Fnown 4 3nglish,#amil
(ermanent .ddress 4 .",.nandham flats,
Sidco $agar, ,illi'akkam,
Chennai @ 9 "6.
DEC"(R(TION:
/ here by declare that all the abo'e information furnished here are true to my best of
knowledge and belief.
D(TE: AI)$1(MIR ("I2