22nd November 2009

22nd November 2009
INFOR,
SSA ENTERPRISE RESOURCE
GLOBAL
& BAAN PLANNING
Submitted To:
Prof. Neetu Ganapathy
Submitted By – Group 6
Kevin Jacob (8021)
Utsav Shah (8045)
Ashok Kumar (8069)
Meghna A V (8088)
Yoshita Singh (8125)

Enterprise Resource Planning Group 6
Table of Contents
1. The Global ERP market ..................................................................................................................... 3
1.1 Market Shares ............................................................................................................................ 4
1.2 The Indian Scenario .................................................................................................................... 5
2. Company Profiles ............................................................................................................................. 6
2.1 Baan ........................................................................................................................................... 6
2.2 SSA Global ................................................................................................................................ 8
2.3 Infor Global Solutions ............................................................................................................... 11
3. Infor’s ERP Packages ...................................................................................................................... 14
3.1 Infor SyteLine ERP Package ....................................................................................................... 15
3.2 Infor ERP TRANS4M .................................................................................................................. 17
3.3 Infor ERP Visual ........................................................................................................................ 18
3.4 Infor ERP XA ............................................................................................................................. 19
3.5 Infor ERP Adage ........................................................................................................................ 20
3.6 Infor ERP A+ ............................................................................................................................. 21
3.7 Infor ERP LX .............................................................................................................................. 23
3.8 Infor ERP Baan .......................................................................................................................... 24
3.9 Infor ERP System21 .................................................................................................................. 24
3.10 Infor ERP LN............................................................................................................................ 25
3.11 Infor Open SOA....................................................................................................................... 27
4. Screenshots of the ERP package ..................................................................................................... 28
5. Infor Clients ................................................................................................................................... 43
6. References ..................................................................................................................................... 49
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1. The Global ERP market
Globalization, centralization, and regulatory compliance are the key drivers for continued
ERP investment among large corporations. In the small and midsize business (SMB)
segment, which continues to outgrow the overall market, companies are buying new ERP
systems in response to new customer requirements and the desire to participate in the
global market.
Shown below are the revenues and estimates from ERP Applications from 2006 to 2011.
The graph shows an ever increasing trend which means that the ERP Applications market
is continuously growing at a fast rate and is also expected to grow further by a great extent.
Source: The ERP Market Sizing Report – AMR Research

Traditionally, the ERP market has been segmented by the size of customers the vendors
targeted: large enterprise vendors, midmarket vendors, and small business vendors. It was
thought that the same vendors and products couldn’t serve multiple segments, but that
notion has been disproved recently. We are now seeing many ERP vendors competing
effectively in all segments
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1.1 Market Shares
According to a survey conducted by Gartner in 2008, the leading ERP brand in terms of
market share is SAP, followed by Oracle and Microsoft. The other players are all smaller
players having very less market shares. Infor has a market share of 2.9% of the total ERP
market. If we add up Baan, which was acquired by Infor, the total of Infor + Baan comes out
to be 5.2% of the total market.
Global ERP market share
2.3 1.7 1.7 1.3

2.9 ERP Market
Share
SAP
14 35
Oracle
Microsoft
Infor
Baan
28
Epicor
Source: Panorama Consulting Group – 2009 ERP Report
Page | 4
1.2 The Indian Scenario
Looking at the Indian scenario, the situation is still the same as far as the market leader and
the challenger are concerned. I.e. SAP and Oracle are leading the markets in India too. But
the point to be noted here is that Tally which is a product developed in India and mainly
used for accounting is holding quite a significant share in the Indian ERP market. And
another Indian ERP vendor Ramco is also in the list with a significant market share.
Infor only has a meager 2.75% market share in the Indian ERP market which is not a very
good sign.
0.76 0.47 SAP

13.07
1.70 Oracle
2.75
3.50 Tally
39.30
Microsoft
5.11
Ramco
5.59 3i Infotech
SSA Global (Infor)
9.28
QAD
18.47
Intentia
Cognos
Others
The Indian ERP market scenario
Source: Panorama Consulting Group – 2009 ERP Report
Page | 5
2. Company Profiles
2.1 Baan
Baan offered a comprehensive portfolio of best-in-class, component-based applications for

front office, corporate office and back office automation. These applications were used at
over 7,000 customer sites worldwide at some point of time. Baan Company products
reduced complexity and cost, improved core business processes, faster to implement and
use, more flexible in adapting to business changes and optimize the management of
information throughout the entire value chain
History
Founded in the Netherlands in 1978 by brothers, Jan and Paul Baan, Baan has dual
headquarters in Barneveld, The Netherlands and Reston, Virginia, United States of America.
Since 1995, the Company had significantly expanded its sales and service presence in North
America, Latin America, Europe and Asia.
In June 2000, facing worsening financial difficulties, law suits and reporting seven
consecutive quarterly losses and bleak prospects, Baan was sold at a price of US$700
million to Invensys, a UK automation, controls, and process solutions group to become a
unit of its Software and Services Division. Laurens van der Tang was the president of this
unit. With the acquisition of Baan, Invensys's CEO Allen Yurko began to offer "Sensor to
Boardroom" solutions to customers.
In June 2003, after Allen Yurko stepped down, Invensys sold its Baan unit to SSA Global
Technologies for US$ 135 million.
Upon acquiring the Baan software, SSA renamed Baan as SSA ERP LN. In August 2005, SSA
Global released a new version of Baan, named SSA ERP LN 6.1. In May 2006, SSA was
acquired by Infor Global Solutions of Atlanta, which was a major ERP consolidator in the
market.
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Technology and Products
1. Baan offered the most complete set of single-vendor enterprise business applications.
2. The foundation for Baan's products was differentiated through their open component
architecture and through the use of BaanDEM.
3. Baan DEM provided a business view of the enterprise via a graphical process/model-
based view, tailored or templated to the specific needs of industry groups or individual
customers.
4. Baan DEM delivered the capability to rapidly configure and re-deploy Baan Company
applications from a single view, helping to ensure that the Baan Company enterprise
application accurately reflects a company's most current organizational structure, business
practices and operational procedures.
5. Baan's product line featured multi-tiered architecture for maximum scalability and
flexible configuration.
6. Applications were isolated from the systems environment, enabling support of new
hardware, operating systems, databases, networks and user interfaces without any
modification to the application code and Microsft SQL Server
7. Baan supported popular Unix platforms as well as Microsoft NT, and was the first
solution provider in its class to earn the Designed for Microsoft® BackOffice' logo
certification. Products also support major relational database systems (Oracle, Informix,
DB2, Sybase)
8. Served Vertical Industries - Aerospace and Defense (A&D):
Baan offered specific vertical industry solutions for aerospace and defense companies
engaging in multi-level projects and contracts. Baan's A&D offering included Baan Project
to enable the effective management of key functional business process areas. This unique,
industry specific approach solved the problems faced by organizations engaged in large,
extensive projects.
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2.2 SSA Global
PROFILE
SSA Global is a provider of ERP solutions for manufacturing, services, and public
organizations worldwide. The company’s headquarters are in Chicago, Illinois, and it has
121 offices worldwide.
Founded in 1981 as System Software Associates, SSA Global has gone through several
distinctive stages of development. Along the way the company has made a number of
acquisitions.
2005 saw SSA Global become a public company (it is quoted on NASDAQ under the symbol
SSAG) along with Epiphany’s suite of products becoming an integrated part of the SSA CRM
solution and the addition of Boniva’s talent management suite strengthening SSA Human
Capital Management.
SSA Global now has some 3,500 employees, with around 1,200 in development. The
company spends on average 15% of its annual revenues on the development of new
solutions and enhancements.
It has around 13,400 active customers in total, and there are over 250 projects under way
for the latest release of SSA ERPLN. Key customers using this product include Boeing,
Barco, BAE Systems, Komatsu, and TelAir International. In general, SSA ERPLN (and its
predecessors) is used across several departments within the business, such as for finance,
sales, purchasing, service, and manufacturing operations.
On May 15, 2006, SSA Global announced that it would be acquired by Infor Global
Solutions. The acquisition was completed on July 28, 2006.
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Acquisitions
Along the way the company has made a number of acquisitions, which started in 2001 with
the purchase of Max International, a UK-based company focusing on European
manufacturing and SMEs.
Also, in 2002 SSA Global acquired InterBiz Product Group from Computer Associates, as
well as Infinium Software, a company focused on North American process manufacturing
and healthcare organizations.
The acquisitions continued in 2003, with SSA Global acquiring Ironside – a buy-side e-
commerce company, Baan (an underperforming Dutch ERP provider purchased from
Invensys), Elevon – a knowledge management and collaborative commerce company, and
finally EXE Technologies – a SCM business.
More acquisitions were made in June and July of 2004 with the company acquiring
substantially all of the assets of Arzoon, a provider of integrated logistics and global trade
management technology, as well as purchasing Marcam, a provider of specialized,
operational-level ERP solutions for process manufacturers from Invensys.
Summary of Acquisitions:
Max International in April, 2001
interBiz Product Group, formerly PRMS in April, 2002
Infinium Software in December, 2002
Ironside Technologies, in June, 2003
Elevon, in July, 2003
Baan, in July, 2003
EXE Technologies, in December, 2003
Arzoon, Inc., in June, 2004
Marcam, in July, 2004
Boniva, in August, 2005
Epiphany, in September, 2005
Provia Software, in March, 2006
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Products on offer
 SSA ERPLX, an enterprise resource planning software application, which operates

mixed mode manufacturing environments;
 SSA ERPLN that offers manufacturing, distribution, and logistics functionalities;
 SSA Financial Management, which provides Web-integrated applications that manage
strategic planning, forecasting, and budgeting and routine accounting transactions;
 SSA Human Capital Management, which allows employers to organize various
employee-related data;
 SSA Corporate Performance Management that enables a customer to plan, monitor, and
analyze both the financial and operational aspects of its business through customized
views.
 SSA Customer Relationship Management, which automates marketing, sales, customer,
and partner services;
 SSA Product Lifecycle Management to track, manage, monitor, and analyze products
throughout their manufacturing process;
 SSA Supplier Relationship Management that provides analysis, auctions, negotiation
and contract management, procurement, and supplier collaboration;
 SSA Supply Chain Management, which provides management and execution
components to manage a customer’s supply chain.
SSA Global Technologies offers its products to companies in a range of industries, including
discrete and process manufacturing, retail, wholesale and technical information services, as
well as the public sector. It sells its products and services primarily through direct sales
force.
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2.3 Infor Global Solutions
Profile
Infor Global Solutions is a privately held U.S. software company that specializes in
enterprise software ranging from financial systems and resource planning to the supply
chain and customer relationships. Headquartered in Alpharetta, Georgia, Infor is a privately
held company whose primary shareholder is the private equity firm Golden Gate Capital
Partners.
Infor has over $2 billion in revenue, 70,000+ customers, and more than 8,000 employees.
Infor supports customers with 3,500 product specialists in 35 countries, plus 1,400
technology and sales and service partners, offering support and training in 20 languages.
The company was founded in 2002 under the name Agilisys in Malvern, Pennsylvania. In
February 2004, Agilisys acquired the German company Infor Business Solutions. After this
acquisition, Agilisys changed its name to Infor Global Solutions.
Infor offers solutions in Customer Relationship Management, Enterprise Asset

Management, Human Capital Management, Product Lifecycle Management, Enterprise
Resource Planning, Financial Management System, Performance Management and Supply
Chain Management.
Infor provides the above mentioned solutions to the following industry sectors.
Manufacturing Distribution Services

• Automotive • Industrial • Hospitality
• Food & Beverage • Plumbing, Heating, • Public Sector
Ventilation & Air
Conditioning
• Life Sciences • Apparel & Footwear
• Shipbuilding • Consumer Packaged
Goods
Page | 11
• Electrical • Industrial
Equipment &
Machinery
• Paper • Plastics
• Transportation • Building Materials
• Healthcare • Janitorial & Sanitary
• Oil & Gas • Third Party
Logistics
• Telecommunications • Financial Services
• Aerospace • Insurance
• Chemicals • Retail
• High-tech & Electronics
• Metal Fabrication
Infor has been a strong vendor in the Enterprise Software field as evidenced by the
following statistics of their clients
• The top 10 aerospace companies
• Over 450 major apparel and footwear companies
• 14 of the world’s top 25 automotive suppliers
• 9 of the top 10 high tech and electronic companies
• More than 4,500 machinery manufacturers
• 21 of the top 35 life sciences companies
• Nearly half of the top 100 electrical distributors
• 1,000 financial services companies
• 90% of the top gaming companies
• 2,000 municipalities and government agencies
• 22 of top 50 global retailers
• 7 of the top 10 brewers
Page | 12
Acquisitions
Infor has made a wide swath of acquisitions which has over time strengthened their
portfolio of solutions and widened their client base. A few of their acquisitions are
• Agilisys (SCT) 2002 • Intuita Holdings 2005

• Brain AG 2002 • Alpine Systems 2005
• Future Three 2003 • Formation Systems, Inc. 2005
• Infor Business Solutions 2004 • Datastream 2006
• Daly.commerce 2004 • GEAC ERP 2006
• Varial Software 2004 • Extensity 2006
• NxTrend Technology 2004 • Systems Union 2006
• Aperum 2004 • SSA Global 2006
• IncoDev Software 2004 • Profuse 2007
• Lilly Software Associates 2004 • Workbrain 2007
• Mercia Software 2005 • Hansen 2007
• MAPICS 2005 • Corpsoft 2007
• Paragon 2005 • SLA Management Services 2008
• SoftBrands 2009
Page | 13
3. Infor’s ERP Packages
Accounting (ERP for SMB)

• Infor ERP Visual
• Infor ERP SyteLine
Discrete Manufacturing (ERP)

• Infor ERP LN 6.1
• Infor ERP XA
• ERP System21
• Infor ERP TRANS4M
Engineer-to-Order (ETO ERP)

ERP - Distribution
• Infor ERP SX enterprise
• Infor ERP A+
ERP for Mill-based and Material Converting Environments

• Infor SyteLine ERP
• Infor VISUAL ERP
Mixed-Mode Manufacturing (ERP)

• Infor ERP LX
• ERP System 21
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Process Manufacturing (ERP)
• Infor ERP Adage

• Infor ERP LX
• ERP System21
3.1 Infor SyteLine ERP Package
The Infor ERP SyteLine enterprise software solution addresses the information
management needs of small to mid-sized manufacturers around the globe. The Infor ERP
SyteLine became a member of the Infor family with Infor's acquisition of MAPICS in 2005.
Since the acquisition in 2005, Infor has made major investments in Infor ERP SyteLine over
multiple releases. The current version is Infor ERP SyteLine version 8.0. It has full
Microsoft .NET / Infor Open SOA deployment along with major enhancements in areas such
as APS, CRM, and Event System. Infor ERP SyteLine is also available through Software as a
Service (SaaS) hosted and subscription models, including optional application managed
services. With SaaS, manufacturers gain access to the same functionality available in on-
premises software, with the flexibility of on-demand access from Infor. With multiple
deployment and buying options for Infor ERP SyteLine, manufacturers can choose the
model that meets their individual requirements.
The modules or components offered by Infor ERP SyteLine are
• Customer service and order management

• Advanced planning and scheduling
• Production control
• Materials and inventory management
• Financial management
Page | 15
• Business process management and automation

• Personalization framework and toolset
• Workflow messaging
The main sectors to which Infor ERP SyteLine caters to are
• High Tech and Electronics Industry

• Industrial Equipment and Machinery
• Ship Building
• Control Instruments and Fixtures
The USP of Infor ERP SyteLine can be said to be the following
• Advanced Planning and Scheduling (APS), a fully integrated, lean advanced planning
engine that synchronizes material and capacity to customer orders with real-time
available-to-promise and capable-to-promise capability.
• Product Configuration to ensure configured orders are accurate for the customer
and are also feasible for production.
• High level of personalization ensures that the system is convenient and easy-to-
use, putting the needed information and functions literally at the fingertips of each
user based on industry, duties, and responsibilities.
• Field Service Management to build long-term customer loyalty and satisfaction.
• Quality Control System helps reduce costs by reducing labor, scrap, burden and
other non-value adding activities while improving quality and meeting customer
expectations.
• Workflow to drive consistency and completeness, enhance communications, and

simplify processes for cost and time savings.
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3.2 Infor ERP TRANS4M
Infor ERP TRANS4M manages the requirements of the production environment of the
automotive industry with functionality that is easy to implement. The Infor ERP TRANS4M
solution delivers a uniform reporting environment to ensure that all departments, from
customer management to supplier management, are accurately monitored for key
objectives using the suite's executive information management tools. It delivers the reliable
tools companies need to manage their customers, suppliers, shop floors, inventories, and
financial operations, along with the flexibility and automation necessary to manage
changing manufacturing requirements and environments. Scaling from local to global
proportions, it supports both low-volume and high-volume manufacturing.
This is a comprehensive solution for manufacturing performance optimization that enables

lean manufacturing in highly-repetitive environments. Infor ERP TRANS4M was developed
exclusively for the repetitive automotive manufacturer, with complete and on-going
support for the automotive industry’s information needs.
The various modules offered by Infor ERP TRANS4M are
• General modules for automotive release control, barcode labeling, defect

management, and shop floor scanning.
• Planning modules for repetitive purchasing, demand management, master schedule,

and supplier performance.
• Manufacturing modules for repetitive manufacturing, inventory control, bill of

material and routings, and production execution.
• Financial modules for accounts payable, accounts receivable, billing, retro-billing,

currency, and sales analysis.
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The main USP of this product has been identified as
• TRANS4M features a new tool for serialized container and lot management, which
incorporates scanning and FIFO-based consumption to enable tracking and control
of serial numbers and lots from supplier to customer.
• It includes SupplyWEB, a Web-based supply chain management and execution

solution which enables suppliers to collaborate and share value-added information,
use exception based alerting for unanticipated events, and track key metrics and
performance.
3.3 Infor ERP Visual
Infor ERP VISUAL was created specifically to address the unique needs of the small to midsized
business (SMB) discrete manufacturer, along with the ability to easily scale as a company grows.
Originally conceived as VISUAL Manufacturing by Lilly Software Associates in 1992, VISUAL was
the first Microsoft Windows based manufacturing software solution on the market. VISUAL
Manufacturing was founded on the premise of providing an intuitive graphical user interface to
speed the decision making process and to drive greater worker efficiency for improved
productivity and increased profitability.
VISUAL Manufacturing was the first Enterprise Resource Planning (ERP) system to include a fully
integrated, concurrent production scheduler (patented in 1998) that considered both resource and
material availability simultaneously, and provided instant visibility into a schedule’s financial
impact on throughput and profitability.
In late 2004 VISUAL was acquired by Infor with the purchase of Lilly Software Associates and
subsequently renamed to its current product brand, Infor ERP VISUAL. Currently, over 4000
businesses use Infor ERP Visual solution.
The main sectors to which Infor ERP Visual caters to are
• Industrial Equipment and Machinery

Page | 18
• High-tech and Electronics

• Medical
• Aerospace
The Modules offered under Infor ERP Visual are
• Advanced planning and scheduling (APS) and Analytics

• Collaborative e–commerce (buy–side, sell–side, digital marketplaces)
• Customer service and support
• Discrete manufacturing management
• Inventory management
• Manufacturing execution systems (MES)/plant automation
• Marketing management
• Process manufacturing management
• Product and price configurator
• Purchasing management
• Quality management
• Sales force automation (SFA) and Sales order management
• Transportation/freight management
• Warehousing, logistics and distribution
3.4 Infor ERP XA
The Infor ERP XA(formerly owned by Mapics) consists of more than forty integrated modules
having network-centric, object-oriented applications for business process workflow-oriented
performance within the areas of engineering management, financial management, resource
planning, operations management, demand management and business management. Infor
ERP XA is an advanced enterprise solution for discrete manufacturers with mixed-mode processes
including repetitive, engineer-to-order, configure-to-order, manufacture-to-order, assemble-to-
order, and make-to-stock.
The USP of Infor ERP XA can be said to be improved security, better Sarbanes-Oxley compliance, JIT
and Kanban support and windows interface thereby reducing training costs.
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3.5 Infor ERP Adage
Infor ERP Adage is a comprehensive, flexible ERP solution for process manufacturers.
Through full backward and forward lot tracking, actual costing and specification matching
integrated across all business processes. It facilitates production of consistent quality and
compliant products to meet variable demand. The benefits achieved by controlling
variability are improved agility, sustainability, and profitability. Infor ERP Adage 5.0 is the
latest version. Is it build on Infor SOA( Service oriented architecture) technology.
Core capabilities include:

• Order to cash for capturing orders, specifications, pricing, profit and shelf life
allocations, and fulfilment.

• Plan to produce with co- and by-products, inverted bills of material, multiple
units of measure, and streamlined production and packing.

• Procure to pay for quality management, payment on quality and material
performance, and payment compliance.

• Financial management integrated into all business processes.
Industries served:
• Food
• Chemical
• Beverages
• Pharmaceutical
Features:
• Improve perfect order rates
• Reducing costs by minimizing the total cost of quality
• Improving margins by minimizing the cost to serve and promotions
• Improve product traceability and decrease risk of recall
• Effectively manage multi-faceted delivery channels
• Increase efficiency by eliminating all manual processes
• Improve governance and compliance capabilities
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3.6 Infor ERP A+
Infor ERP A+ is the enterprise resource planning solution for distribution companies
operating within an IBM System i (formerly AS/400 or iSeries) environment. The latest
version available is Infor ERP A+ 8.0. At present, Infor and IBM jointly offer Infor ERP A+ to
a broader cross section of distributors.
Infor ERP A+ is the distribution management solution on the market today specifically
designed to help distributors run an efficient, end-to-to-end operation. From accounting
and sales, to the warehouse and everywhere in between, Infor ERP A+ allows distributors
to enhance customer service, optimize inventory levels, increase productivity and improve
profitability.
Infor ERP A+ offers a flexible and graphical distribution-specific interface with a broad
range of functionality that includes:
• Inventory management and planning
• Warehouse management with optional radio frequency capabilities
• Customer consignment
• Electronic payment processing
• International currency
• Bill of materials
• Event management
• Traditional EDI
• Web-based communication methods
• Tight integration with purchasing and value added services
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Compatible Operating Systems:
Desktop OS: Windows
Server OS: OS/400
Database OS: DB2, MS SQL Server
Applications:
• Business Intelligence
• Customer Service
• Financial Analysis and Management
• Purchasing and Inventory Managment
• Sales and Marketing Automation
• Warehouse Logistics
Key features:
• Built on the System i platform
• Integrated with Microsoft Office
• Part of IBM vertical Industry Program (VIP), portfolio
Industries Served:
• Fine paper distribution
• Food service equipment and restaurant supply
• Janitorial and sanitation supply
• Medical supply
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3.7 Infor ERP LX
Infor ERP LX (formerly SSA ERP LX) manages standardized, process-driven manufacturing
and distribution in high volume, and repetitive environments while complying with legal
and regulatory requirements. It includes role-based functionality, and features an
embedded workflow with 350 application exit points and a streamlined order-to-shipment
process.
Infor ERP LX integrates with shop floor services and the supply chain to aid material
supply, distribution, warehousing, and freight management. It also offers cross-enterprise
and cross supply chain business processes over the web
The modules or components offered by Infor ERP LX are
 Orders to receipts
 Planning to production
 Procure to payment
 Integration—complete process industry solution
 Financial management
 Supply Chain Management.
The main sectors to which Infor ERP LX caters to are
• Process manufacturers
• Life sciences Industry
The USP of Infor ERP LX can be said to be the following
Infor ERP LX allows the company to automate, plan, collaborate, and execute according to
the company’s specific business requirements. It is designed for a wide range of
Page | 23
manufacturing industries and used by more companies to actually manufacture products

than any other ERP system. Its modern, flexible architecture and Web-based user interfaces
deliver competitive advantage, while its superior functionality enables the company to
automate key business processes, meet changing demands, and collaborate internally
between departments and externally across the supply chain.
3.8 Infor ERP Baan
Infor ERP Baan is an advanced ERP solution that supports the complex manufacturing
requirements of industrial equipment and machinery, high-tech electronics,
component producers, commercial aerospace, ship building and other companies. A
fully integrated solution, Infor ERP Baan provides multi-plant business process modeling
and delivers information visibility for decision-makers. Infor ERP Baan helps make-to-
stock, assemble-to-order, make-to-order, and engineer-to-order companies lower their
total cost of technology ownership.
Infor ERP Baan provides core manufacturing and planning functionality on a scalable,
multi-language, open-systems platform. It provides flexible business operations support
across all departments, including finance.
3.9 Infor ERP System21
Infor ERP System21 is a flexible, advanced System i ERP solution for mixed-mode, footwear
and apparel, and process manufacturers. The integrated process management and
workflow capabilities of Infor ERP System21 allow customers to map out key business
processes and then easily enable these processes to support management by exception,
reduce administration and greatly improve business efficiency. Designed to address the
needs of medium-sized businesses operating in both national and international markets,
Infor ERP System21 helps companies using the IBM System i platform to improve
competitiveness and meet emerging global challenges.
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Infor ERP System21 provides the ERP backbone to run your business by delivering
advanced functionality to support five critical processes:
• Order management
• After-sales service
• Logistics management
• Production management
3.10 Infor ERP LN
Infor ERP LN is the latest Baan product. New versions are released on a consistent basis to
provide software for the thousands of Baan users currently using the software.
Used by thousands of big and medium customers through world, Infor still supports and
enhances old Baan versions of Baan 4 and Baan 5, but ERP LN is far better in functionality,
usability and extendibility in terms of open integrations to any product. ERP LN supports
SOA and Browser Access using Infor WEBTOP.
Infor ERP LN is best suitable for following requirements-
1. support the business processes found in lean production environments
2. deliver comprehensive support for your discrete manufacturing operation
3. be easy to implement and easy to adapt
Infor ERP LN is a solution to streamline transaction processing, business efficiency,

customer service and overall manufacturing productivity. Infor ERP LN lets users:
• Compete globally by supporting multiple locations, multiple partners, and complex

supply chains
• Achieve optimum lean manufacturing processes
• Improve quality management and compliance
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• Deliver orders on time, every time
• Increase production accuracy and manage by exception
The core manufacturing and planning functionality in Infor ERP LN is ideal for companies
in make-to-stock, assemble-to-order, make-to-order, or engineer-to-order environments
Infor ERP LN includes these key components:
• Planning
• Manufacturing
• Finance
• Warehousing
• Freight Management
• Procurement
• Sales
• Enterprise Service Management
• Project and manufacturing resource management
• Quality Management
• Product Lifecycle Management
Page | 26
Infor has acquired a lot of companies dealing in ERP software’s. Each of these acquired
companies had their own ERP packages. All these packages may need to talk to each other
if they are implemented in the same enterprise so there should be some arrangement by
which these different packages can communicate, which is in the form of Infor Open SOA.
3.11 Infor Open SOA
With a huge Portfolio of solutions, there is a requirement to enable all these solutions to “talk” with
each other and with other third party software installed by the client. To enable this, Infor has come
out in 2007 with Infor Open SOA which helps the enterprise software vendor integrate its many
acquired product lines.
Infor Open SOA is based on an "event-driven" architecture, whereby end customers can deploy and
upgrade interoperable applications and software components with little or no disruption to other
enterprise systems. Infor's middleware is platform-independent by adhering to industry standards
such as the XML-based Open Applications Group Interoperability Standard (OAGIS). Customers are
able to create their own ecosystems of Infor and non-Infor software components, without having to
rip and replace systems to conform to proprietary middleware technology.
The main use of the Infor Open SOA lies in its ability to help customers enable their existing
software and systems to support greater reuse of software assets, interoperability among assets
and faster and more cost-effective adaptation.
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4. Screenshots of the ERP package
Link of the demo:

http://media.infor.com/ProductDemos/ERP_LN/Web/Infor_ERP_LN.htm
Infor ERP LN is a fully integrated manufacturing solution that supports the business
processes found in today’s lean manufacturing environments
Infor ERP LN Supports user requirements across your organization with an innovative
portal that can be individually tailored to each location, department
Page | 28
1. Infor ERP LN supports user requirements across your organizations with an innovative
portal that can individually tailored to each location, department, or end user. Role-
specific functionality is presented in an intuitive, multi-pane dashboard for quick and
easy access to analytics, daily tasks and alerts.
Page | 29
2. To further improve usability, the system allows you to subscribe to and personalize alerts by
setting trigger thresholds. The interactive alerts also allow you to drill directly into plan item
signals and execute an activity with a few simple clicks.
Page | 30
3. The homepage’s “day in the life” view includes a customizable workload area that
conveniently groups similar items requiring the user’s attention such as planned purchase,
production and distribution orders. The highly visible icons indicate the number of items that
require action and are colour-coded accordingly to the critical thresholds you apply.
Page | 31
4. Smartly organized links to sections and screens you frequently use, as well as quick recall of
the reports you access on a daily basis, makes the system extremely user friendly and easy to
navigate. All screens allow conditional formatting to call your attention to the information
that you need most allowing you to manage by exception.
Page | 32
5. For example, the Inventory Dashboard includes user defined conditional formatting that
highlights portions of the record, and offers the ability to drill down to see all the relevant
information attached to the item.
Page | 33
6. Infor builds upon its deep experience in manufacturing with advanced planning capabilities
that provide a holistic view of capacity and demand. The solution offers advanced Alternate
Material Planning capabilities that search the Bill of Material for Use Up and Alternative
Material for a component based on Bill of Material line and Sequence Number.
Page | 34
7. Additional advance planning tools within the application are highlighted on the master plan
screen. From one location, you can see a complete snapshot of demand, by item and by
facility. You can easily move from high-level planning right down to detail item planning for
Sales and Production Orders.
Page | 35
8. And for added flexibility, the fully integrated planning engine allows seamless access to
supply data from any sales order, and displays a hierarchical view of supply and demand
through its pegging capability.
Page | 36
9. Close the gap in your supply chain with Infor ERP LN’s planning workbench this powerful tool
displays all the production orders linked to a work centre and provides ready access to the
details of each production order, colour coded by the status of the operation. Drag and drop
scheduling further simplifies planning flow and increases the forecasting accuracy of your
enterprise.
Page | 37
10. With Infor ERP LN, you have the power to capture the configuration of an item as it
was manufactured, along with how it was maintained in the field. From purchasing to
production, you can quickly access a Production Order to view the as-built configuration for
an item.
Page | 38
11. This level of integration is critical for tracking serial number and corresponding
components throughout the sales and service side of the unit’s lifecycle. Utilizing the
serialized item dashboard, the user can recall the physical breakdown and a multilevel
genealogy of the item. Infor ERP LN tracks the items replaced on a given configuration in
the field, as well as their failure reason codes and unit up time.
Page | 39
12. Infor ERP LN fully supports aftermarket service through a variety of self-service
solution, like Frequently Asked Questions, a Troubleshooting Tool, and automated
Service Requests. Once a Service Request is created and a field service order is
generated, the sophisticated scheduling solution gives you a convenient view of your
service order by engineer, data, and equipment.
Page | 40
13. Drag and drop functionality lets you change engineers and service times, while the
Services Scheduler Assistant allows you to run constraint based advance scheduling
scenario to optimize the efficiency of your field organization and minimize down time
and travel.
Page | 41
14. The integrated Mobile Service Module can operate in a connected or disconnected mode
and makes it easy to notify engineers of pending assignments and provides a mobile
service solution for viewing, executing, and reporting on all orders from one
synchronized screen.
Page | 42
5. Infor Clients
No. Company Product Employees

1 Minnesota Glove, Inc. FACTS Relationship 11
Management
2 Kipp Brothers FACTS Warehouse 45
Management
3 J.C. Steele and Sons, Inc. VISUAL 155
4 AB Mauri/Fleischmann's Yeast LX 300
5 Cherasia Limited Syteline 330
6 Belden Brick Company LN 750
7 Inalfa Roof Systems BV Infor PLM, Infor ERP 1500
8 Lacks Enterprises Inc. ERP BPCS 1800
SCM SupplyWEB
9 Dematic Asia Pacific Syteline 4000 (Corporate)
10 International Truck and Engine Infor ERP Baan 16,000
Table: Infor, SSA, Baan Clients [1]
a.) Belden Brick Company:

The Belden Brick Company manufactures approximately 225,000,000 bricks annually.
Acknowledged as the industry's quality leader, especially in architectural brick for
residential and commercial use, Belden operates seven plants in Ohio and the mid-Atlantic
and Northeast regions of the U.S. It also operates 160 wells producing natural gas used in
the brick manufacturing process. Though Belden was founded in 1885, there is nothing
antique about its competitive spirit. In modern times, many brick companies have come
and gone. But the challenge over the years has been (and always will be) to respond to the
times while maintaining focus on the qualities that are immutable, both in the product and
the company itself.” Belden understands the role information technology can play in
meeting that challenge.
When Belden acquired Redland Brick Co. in 1996, the companies standardized on SSA
Global’s MK ERP system until 2006, when Infor acquired SSA and began offering the web-
Page | 43
based Infor ERP LN solution. The solution is built on Infor’s open SOA (service-oriented
architecture) and offers extensive lean manufacturing functionality.
Facts at a glance:
Company Belden Brick Company

Solution Infor ERP
Product LN
Platform Microsoft Windows
Database Microsoft SQL Server
Industry Manufacturing & Distribution
Employees 750
Country USA
Business Specifics:
• The Redland implementation involved converting customer numbers to a new

system, though item codes stayed as they were. On the Belden side, however,
executives were dissatisfied with the old item coding structure and wanted a change
that Infor’s migration toolkit handled beautifully.
• The combined companies also had total inventory on hand consisting of
approximately 70 million units numbered with item lots and location. It all migrated
successfully.
• The filtering functionality of Infor ERP LN is a key. Users such as production
managers and salespeople can create their own filters for each screen, so they can
focus on the data that is important to them.
• Production managers appreciate having only one transaction screen for analyzing
the quantity of scrap produced on a production run and why it occurred.
• Salespeople are using the Infor ERP LN system to answer customer questions
quickly.
• Customers can look up the status of their open orders, their delivered orders, their
invoices, and their acknowledgments.
Page | 44
b.) AB Mauri/Fleischmann's Yeast
AB Mauri/Fleischmann’s Yeast is a yeast and bakery ingredients manufacturer and supplier

to bakers in the United States and Canada ranging from major industrial bakeries through
small craft bakers and food service companies. Its four manufacturing plants consist of two
located in the United States and two in Canada, with a corporate office in Chesterfield,
Missouri.
To achieve the company’s customer service and cost containment objectives, AB

Mauri/Fleischmann’s Yeast evaluated its legacy system and concluded that it lacked the
reliability and flexibility it needed to streamline company processes and revitalize the
business. AB Mauri/Fleischmann’s Yeast chose InforTM ERP LX. Representatives from
various functional areas graded the products on manufacturing capability, including cost
containment, customer service-related applications, and financial control.
Company AB Mauri/Fleischmann's Yeast

Solution Infor ERP
Product LX
Platform IBM System i
Database DB2/400
Industry Manufacturing & Distribution
Employees 300
Country USA
Business Specifics:
• The company created a list of must-have features and those it wanted, and Infor ERP
LX added up to the best score. Compared with competitive products, Infor ERP LX
delivers the best return on our investment. It offers the lowest total cost of
ownership with the best functionality in addition to the stability and flexibility
which company needed to improve their day-to-day processes.
Page | 45
• AB Mauri/Fleischmann’s Yeast also considered the fact that Infor ERP LX can run on
IBM® System i™ platform, which the company had been using had performed well
for all users.
• Infor ERP LX was implemented within a four-month period.
• LX now enables, the company to see costs at the most detailed level, get closer to
just-in-time inventory control, and squeeze as much of the costs out of the system as
possible without sacrificing customer service and quality.
c.) Cherasia Limited:
Hong Kong’s Cherasia Limited is a wholly-owned subsidiary of US-based Cherry

Corporation, and acts as Cherry's regional sales and marketing headquarters as well as a
distribution center for the product lines of keyboard switches, advanced performance
keyboards (keyboards integrated with smart card reader/writer, magnetic stripe card
reader, fingerprint sensor and/or barcode decoder), snap switches, pushwheel switches,
and sensors. Cherry products are used in many different applications by the automotive,
computer, and consumer and commercial markets around the world.
Facts at a glance:
Company Cherasia Limited

Solution Infor ERP SyteLine
Product Syteline
Platform Microsoft Windows®
Database Microsoft SQL Server™
Industry High-tech & Electronics
Employees 330
Country Hong Kong, Mainland China
Business specifics:
Page | 46
Better customer service and accuracy
• The solution provides accurate information to customers, from order to delivery.

• Data is entered just once, greatly reducing the error rate.
Time savings
• Processing speed is extremely fast.

• Infor ERP SyteLine is easy to learn and easy to use, reducing training time.
• No more verification of data is required, saving an enormous amount of time and
labour.
Streamlined processes and increased flexibility
• Information moves seamlessly between locations and between departments to

support not only the day-to-day operations, but also future planning and growth.
• Infor ERP SyteLine offers the flexibility to change manufacturing modes, even
within one production line.
• With the .NET technology as its foundation, the system can be securely accessed
from any location by users.
d.) Dematic Asia Pacific:
Dematic Asia Pacific is part of Germany-based Dematic GmbH, one of the leading
international suppliers of integrated logistics and material handling solutions. The
company provides a complete range of products and services for logistics, from individual
components for conveyor systems and material handling up to complete turnkey logistics
solutions delivered as a general contractor. Dematic Asia Pacific has achieved sustained
business growth in the region by meeting the logistics needs of wholesale, retail trade, and
mail-order companies in the food and beverage, chemical and pharmaceutical, and
manufacturing industries. Dematic GmbH employs 4,000 people worldwide and has sales
Page | 47
of more than €800 million. Dematic serves the needs of companies throughout the Asia
Pacific region from its regional competency center in Australia.
Facts at a glance:
Company Dematic Asia Pacific

Solution Infor ERP
Product SyteLine SyteLine
Platform Microsoft
Industry Transportation & Logistics
Revenue €800 Million (corporate)
Employees 4,000 (corporate)
Country Australia
Business specifics:
• Infor ERP SyteLine promised significant cost advantages over the other solution
made the decision easy for the company.
• A comprehensive solution with a focus on manufacturing, Infor ERP SyteLine
provides capabilities for Design, Sell, Plan, Source, Make, Deliver, Service and
Finance functions in a Microsoft .NET technology environment.
• Dematic Asia Pacific quickly achieved tangible bottom-line benefits because of its
Infor ERP SyteLine implementation. They are saving AU$500,000 annually in
licensing costs, which is contributing significantly to their business growth.
• Infor ERP SyteLine helped Dematic Asia Pacific efficiently address the unique
challenges of delivering services in countries with significant language, cultural, and
regulatory differences.
Page | 48
6. References
1. http://www.infor.com
2. http://www.ssaglobal.com
3. The ERP Market Sizing Report – AMR Research
4. Panorama Consulting Group – 2008 ERP report
Page | 49

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Prof. Neetu Ganapathy

Kevin Jacob (8021)

Utsav Shah (8045)

Ashok Kumar (8069)

Yoshita Singh (8125)

1. The Global ERP market ..................................................................................................................... 3

1.1 Market Shares ............................................................................................................................ 4

1.2 The Indian Scenario .................................................................................................................... 5

2. Company Profiles ............................................................................................................................. 6

2.1 Baan ........................................................................................................................................... 6

2.2 SSA Global ................................................................................................................................ 8

2.3 Infor Global Solutions ............................................................................................................... 11

3. Infor’s ERP Packages ...................................................................................................................... 14

3.1 Infor SyteLine ERP Package ....................................................................................................... 15

3.2 Infor ERP TRANS4M .................................................................................................................. 17

3.3 Infor ERP Visual ........................................................................................................................ 18

3.4 Infor ERP XA ............................................................................................................................. 19

3.5 Infor ERP Adage ........................................................................................................................ 20

3.6 Infor ERP A+ ............................................................................................................................. 21

3.7 Infor ERP LX .............................................................................................................................. 23

3.8 Infor ERP Baan .......................................................................................................................... 24

3.9 Infor ERP System21 .................................................................................................................. 24

3.10 Infor ERP LN............................................................................................................................ 25

3.11 Infor Open SOA....................................................................................................................... 27

4. Screenshots of the ERP package ..................................................................................................... 28

5. Infor Clients ................................................................................................................................... 43

1. The Global ERP market

Source: The ERP Market Sizing Report – AMR Research

1.1 Market Shares

Global ERP market share

2.3 1.7 1.7 1.3

Source: Panorama Consulting Group – 2009 ERP Report

1.2 The Indian Scenario

0.76 0.47 SAP

The Indian ERP market scenario

Source: Panorama Consulting Group – 2009 ERP Report

Baan offered a comprehensive portfolio of best-in-class, component-based applications for

Technology and Products

8. Served Vertical Industries - Aerospace and Defense (A&D):

2.2 SSA Global

 SSA ERPLX, an enterprise resource planning software application, which operates

2.3 Infor Global Solutions

Infor offers solutions in Customer Relationship Management, Enterprise Asset

Manufacturing Distribution Services

• Agilisys (SCT) 2002 • Intuita Holdings 2005

3. Infor’s ERP Packages

Accounting (ERP for SMB)

Discrete Manufacturing (ERP)

Engineer-to-Order (ETO ERP)

ERP for Mill-based and Material Converting Environments

Mixed-Mode Manufacturing (ERP)

• Infor ERP SyteLine

Process Manufacturing (ERP)

• Infor ERP Adage

3.1 Infor SyteLine ERP Package

The modules or components offered by Infor ERP SyteLine are

• Customer service and order management

• Business process management and automation

The main sectors to which Infor ERP SyteLine caters to are

• High Tech and Electronics Industry

The USP of Infor ERP SyteLine can be said to be the following

• Field Service Management to build long-term customer loyalty and satisfaction.

• Workflow to drive consistency and completeness, enhance communications, and