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A STUDY ON QUALITY OF WORK LIFE WITH SPECIAL REFERENCE

TO BLUE COLLAR WORKERS OF ALAGENDIRA EXPORTS TIRUPUR


Submitted to Bharathiar University, Coimbatore in Partial
fulfllment of the requirements for the award of the degree of
MASTER OF BUSINESS ADMINISTRATION
Submitted by
LATHA. M
(Reg.No: !"#F$%$&
Under the guidance of
M'. (. KANNAN BE.) MBA.)

HINDUSTHAN COLLEGE OF ARTS AND SCIENCE
DEPARTMENT OF MANAGEMENT SCIENCE
(Affiliated to Bharathiar University)
Behind Nava India, Coimbatore-6410!"
CERTIFICATES
HINDUSTHAN COLLEGE OF ARTS AND SCIENCE
DEPARTMENT OF MANAGEMENT SCIENCE
(Affiliated to Bharathiar University)
Behind Nava India, Coimbatore-6410!"
CERTIFICATE
#his is to $ertify that the %ro&e$t 'or( entitled *A S+,-. o/ Q,012+. o3 Wo'4
L23e 52+6 78e9201 'e3e'e/9e +o :1,e 9o110' 5o'4e'7 o3 A10ge/-2'0 E;8o'+7) T2',8,'< is a
bonafide re$ord of 'or( done by LATHA. M (Reg. No: !"#F$%$& s)bmitted in %artial
f)lfillment for the a'ard of the de*ree of M07+e' o3 B,72/e77 A-=2/27+'0+2o/, Bharathiar
University, Coimbatore d)rin* the a$ademi$ year 00!-010"
------------------------------
S2g/0+,'e o3 +6e D2'e9+o'
S,:=2++e- 3o' +6e U/2>e'72+. E;0=2/0+2o/ ((2>0 (o9e& 6e1- o/ +++++++++++++"
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S2g/0+,'e o3 +6e I/+e'/01 E;0=2/e' S2g/0+,'e o3 +6e E;+e'/01 E;0=2/e'
P109e: Co2=:0+o'e
D0+e:
DECLARATION
DECLARATION
I, LATHA. M (Reg. No: !"#F$%$& $)rrently %)rs)in* ,BA %ro*ramme in
DEPARTMENT OF MANAGEMENT SCIENCE) HINDUSTHAN COLLEGE OF ARTS
AND SCIENCE) hereby de$lare that the %ro&e$t 'or( entitled * A S+,-. o/ Q,012+. o3 Wo'4
L23e 52+6 78e9201 'e3e'e/9e +o :1,e 9o110' 5o'4e'7 o3 A10ge/-2'0 E;8o'+7 T2',8,'<
s)bmitted to Bharathiar University, Coimbatore in %artial f)lfillment of the re-)irements for the
a'ard of the de*ree of M07+e' o3 B,72/e77 A-=2/27+'0+2o/ is a bonafide re$ord of 'or( done
by me )nder the *)idan$e of M'. (. KANNAN) BE)MBA) .a$)lty, DEPARTMENT OF
MANAGEMENT SCIENCE) HINDUSTHAN COLLEGE OF ARTS AND SCIENCE,
Coimbatore" #o the best of my (no'led*e, the 'or( re%orted herein does not form a %art of any
other thesis or 'or( on the basis of 'hi$h a de*ree or a'ard 'as $onferred on an earlier
o$$asion"
P109e :
D0+e :
S2g/0+,'e o3 +6e Re7e0'96e'.
ACKNOWLEDGEME
NT
ACKNOWLEDGEMENT
I ta(e *reat %leas)re in a$(no'led*in* some noble hearts for lendin* their hel%in* hand
in the s)$$essf)l $om%letion of my %ro&e$t" I a$(no'led*e all those 'ho hel%ed me dire$tly and
indire$tly for the s)$$essf)l $om%letion of this %ro&e$t 'or("
I e/%ress my sin$ere than(s to P'o3. R.K. ?0.08'04076) MBA.) M.P621.) D.L.L.A.)
0ire$tor, 0e%artment of ,ana*ement s$ien$e, 1ind)sthan $olle*e of arts and s$ien$e, for his
sin$ere s)%%ort in my endeavors"
I am immensely than(f)l to my *)ide, M'. (. KANNAN) BE.) MBA.) .a$)lty,
De80'+=e/+ o3 M0/0ge=e/+ 792e/9e) H2/-,7+60/ 9o11ege o3 A'+7 0/- S92e/9e, for s)**estin*
this area of st)dy and for e/tendin* an e/$ellent *)idan$e thro)*h o)t the $o)rse of this %ro&e$t
'or("
I 'ish to e/%ress my sin$ere *ratit)de and than(s to o)r beloved 2rin$i%al D'. N.
BALUSWAMI) M.Co8.) MBA.) P6D.) D.E-.) and ,ana*ement for *ivin* me an o%%ort)nity to
do the %ro&e$t 'or("
I also e/%ress my than(s to all the fa$)lties of 0e%artment of ,ana*ement s$ien$e for
their val)able *)idan$e thro)*h o)t the $o)rse of the %ro&e$t"
I am indeed *ratef)l to the 1)man 3eso)r$e mana*er of Ala*endira 4/%orts, #ir)%)r,
M'. A. R00@0) M.A.) DPM)IRAHR)BAL.) for havin* %rovided 'ith ne$essary information that
hel%ed me in the %rom%t $om%letion of the %ro&e$t"
5ast b)t not least I than( all my friends and family members for *ivin* me a $onstant
s)%%ort for the $om%letion of the %ro&e$t"

Dedicated to
My Beloved
Mother
CONTENTS
CONTENTS
C6. No T2+1e P0ge No
1" IN#360UC#I6N
1"1 Need for the st)dy
1" 6b&e$tives of the st)dy
1"7 3esear$h methodolo*y
1"4 5imitations of the st)dy
" 348I49 6. 5I#43A#U34
7" IN0U:#3; 236.I54
7"1 Com%any %rofile
7" 2rod)$t %rofile
4" ANA5;:I: AN0 IN#43234#A#I6N
<" .IN0IN=:, :U==4:#I6N: AN0 C6NC5U:I6N
<"1 .indin*s
<" :)**estions
<"7 Con$l)sion
BIBI5I6=3A21;
ANN4>U34
?)estionnaire
LIST OF TABLES
LIST OF TABLES
T0:1e No T2+1e P0ge No
1"1 #able sho'in* the a*e $lassifi$ation of the res%ondents
1" #able sho'in* the *ender $lassifi$ation of the res%ondents
1"7 #able sho'in* the ed)$ational -)alifi$ations of the res%ondents
1"4 #able sho'in* the e/%erien$e of the res%ondents
1"< #able sho'in* the marital stat)s of the res%ondents
1"6 #able sho'in* the monthly in$ome in r)%ees of the res%ondents
1"@ #able sho'in* the o%inion of the res%ondents 'ith res%e$t to the
vario)s %hysi$al environment fa$tors
1"! #able sho'in* the o%inion of the res%ondents 'ith res%e$t to the &ob
involvement fa$tors
1"A #able sho'in* the o%inion of the res%ondent 'ith res%e$t to the fa$tors
re*ardin* 'a*es and salary administrations
1"10 #able sho'in* the o%inion of the res%ondents 'ith res%e$t to the
fa$tors re*ardin* s)%erior B s)b-ordinate relationshi%s
1"11 #able sho'in* the o%inion of the res%ondents 'ith res%e$t to the
fa$tors re*ardin* health and safety standards
1"1 #able sho'in* the o%inion of the res%ondents 'ith res%e$t to the
fa$tors re*ardin* the so$ial se$)rity
1"17 #able sho'in* the o%inion of the res%ondents 'ith res%e$t to the
fa$tors re*ardin* the 'elfare meas)res
1"14 #able sho'in* the relationshi% bet'een the e/%erien$e of the
res%ondents and their o%inion on the *rievan$e handlin* %ro$ed)re by
the s)%eriors
1"1<
#able sho'in* the relationshi% bet'een the monthly in$ome of the
res%ondents and the o%inion on 'hether their finan$ial needs are
f)lfilled ade-)ately"
1"16 #able sho'in* the relationshi% bet'een the e/%erien$e of the
res%ondents and their o%inion on the 'or( load fi/ed
1"1@ #able sho'in* the relationshi% bet'een ed)$ational -)alifi$ation of the
res%ondents and their o%inion on 'or( load fi/ed"
LIST OF CHARTS
LIST OF CHARTS
C60'+ No T2+1e P0ge No
"1 Chart sho'in* the a*e $lassifi$ation of the res%ondents
" Chart sho'in* the *ender $lassifi$ation of the res%ondents
"7 Chart sho'in* the ed)$ational -)alifi$ations of the res%ondents
"4 Chart sho'in* the e/%erien$e of the res%ondents
"< Chart sho'in* the marital stat)s of the res%ondents
"6 Chart sho'in* the monthly in$ome in r)%ees of the res%ondents
"@ Chart sho'in* the o%inion of the res%ondents 'ith res%e$t to the vario)s
%hysi$al environment fa$tors
"! Chart sho'in* the o%inion of the res%ondents 'ith res%e$t to the &ob
involvement fa$tors
"A Chart sho'in* the o%inion of the res%ondents 'ith res%e$t to the fa$tors
re*ardin* 'a*es and salary administrations
"10 Chart sho'in* the o%inion of the res%ondents 'ith res%e$t to the fa$tors
re*ardin* s)%erior B s)b-ordinate relationshi%
"11 Chart sho'in* the o%inion of the res%ondents 'ith res%e$t to the fa$tors
re*ardin* health and safety standards
"1 Chart sho'in* the o%inion of the res%ondents 'ith res%e$t to the fa$tors
re*ardin* the so$ial se$)rity
"17 Chart sho'in* the o%inion of the res%ondents 'ith res%e$t to the fa$tors
re*ardin* the 'elfare meas)res
INTRODUCTION
It is the quality rather tha the
quatity that !atters"
Lu#ius Aaeus
See#a
B. INTRODUCTION TO THE STUDY
HUMAN RESOURCE DE(ELOPMENT:
1)man reso)r$e develo%ment (130) deals 'ith $reatin* $onditions that enable
%eo%le to *et best o)t of themselves and their lives" 0evelo%ment is a never-endin* %ro$ess" As
%eo%le develo% themselves in ne' dire$tions, ne' %roblems and iss)es arise, re-)irin* them to
develo% ne' $om%eten$ies to meet the $han*in* re-)irements, as%irations and %roblems"
At the or*aniCation level, the *oal of 130 is normally to have $om%etent and
motivated %eo%le (em%loyees) to ens)re hi*her level of %rod)$tivity, %rofitability and *ro'th of
the or*aniCation" 6r*aniCations normally dire$t their 130 efforts to'ards the develo%ment of
$om%eten$ies, $)lt)re and $ommitment amon* em%loyees individ)ally or in *ro)%s"
6r*aniCations )se many me$hanisms to a$hieve 130 *oals, as 'itho)t $om%etent and
$ommitted em%loyees, or*aniCations $an a$hieve very little even if they have e/$ellent
te$hnolo*i$al and other reso)r$e bases"
#he most im%ortant and $ommon ob&e$tive of h)man reso)r$e develo%ment at all
levels is $om%eten$e- ($a%a$ity) b)ildin* for a healthy and ha%%y livin*"
#he 'orld has %ro*ressed in many )ni-)e 'ays and dire$tions in the last three
de$ades" It has develo%ed te$hnolo*i$ally, e$onomi$ally and ind)strially" It is also ri$her in terms
of h)man $a%abilities, fa$ilities and -)ality of livin*"
HRD A CONCEPT:
2eo%le ma(e thin*s ha%%en" If %eo%le have to ma(e thin*s ha%%en, they need a set of
D$ir$)mstan$eE to ma(e them ha%%en" 1o'ever, it is the %eo%le 'ho $reate D$ir$)mstan$esE that
$an hel% them and others in ma(in* thin*s ha%%en" 130 is the %ro$ess of enablin* %eo%le to
ma(e thin*s ha%%en"
HRD STRATEGY:
,ana*ement of 1)man 3eso)r$es is ne$essary in every 'al( of life, ind)stry,
*overnment, %)bli$ administration and s$ientifi$ resear$h instit)tes"
#he a$tivities of any mana*ement $an be broadly $lassified )nder,
a) 2lannin*
b) 6r*aniCation
$) :taffin*
d) 0ire$tin*
e) Controllin*
HRD FUNCTIONS:
a) A$-)isition
b) 0evelo%ment
$) ,otivation
d) ,aintenan$e of the 1)man 3eso)r$e

QUALITY OF WORK LIFE:
INTRODUCTION:
1istori$ally, 'or( has o$$)%ied an im%ortant %la$e in the life of h)man bein*s" 1o'
%eo%le have tho)*ht and felt abo)t the 'or(in* e/%erien$e has also been an a*e old $on$ern for
both 'or(ers and mana*ers" #he term -)ality of 'or( life (?95) 'as %robably $oined ori*inally
at the first international $onferen$e on ?95 at Arden 1o)se in 1A@ (0avis F Cherns, 1A@<)"
,ills (1A@!) %robably $oined the term -)ality of 'or( life and s)**ested that it had moved
%ermanently into the vo$ab)lary of )nions and mana*ement, even if a lot of the %eo%le )sin* it
'ere not e/a$tly s)re 'hat territory it $overed" 0)rin* the t'entieth $ent)ry, o)r so$ial s$ien$e
$on$e%t)aliCations re*ardin* 'or( have been labeled s$ientifi$ mana*ement, h)man relations,
so$io-te$hni$al systems theory, and no' %ossibly holisti$ learnin* or*aniCations" Cherns (1A@!)
ar*)ed thatG
?95 o'es its ori*ins to the marria*e of the str)$t)ral, systems %ers%e$tive of
or*aniCational behavior 'ith the inter%ersonal, h)man relations, and s)%ervisory-style
%ers%e$tive"

FACTORS AFFECTING QUALITY OF WORK LIFE:
9or( is an inte*ral %art of o)r everyday life, as it is o)r livelihood or $areer or er or
b)siness" 6n an avera*e 'e s%end aro)nd t'elve ho)rs daily in the 'or( %la$e, that is one third f o)r
of entire lifeH it does infl)en$e the overall -)ality of o)r life" It sho)ld yield &ob satisfa$tion, *ive %ea$e
%ea$e of mind, a f)lfillment of havin* done a tas(, as it is e/%e$ted, 'itho)t any fla' and havin* s%ent
s%ent the time fr)itf)lly, $onstr)$tively and %)r%osef)lly" 4ven if it is a small ste% to'ards o)r lifetime
*oal, at the end of the day it *ives satisfa$tion and ea*erness to loo( for'ard to the ne/tt day day"
14 (ey fa$tors affe$t the -)ality of 'or( life" #hese fa$tors areG
1" .air and reasonable %ay $om%ared to others doin* similar 'or("
" Con$ern over losin* oneEs &ob in the ne/t months and years"
7" :e/)al harassment or dis$rimination at the 'or(%la$e"
4" Interestin* and satisfyin* 'or("
<" #r)st in senior mana*ement"
6" 2eo%le at the 'or(%la$e 'ish to *et on to*ether"
@" 3e$o*nition of efforts by intermediate mana*erIs)%ervisor
!" Career %ros%e$ts
A" Amo)nt of $ontrol over the 'ay in 'hi$h 'or( is done"
10" 1ealth and safety standards at 'or("
11" Balan$e bet'een the time s%ent at 'or( and the time s%ent 'ith family and friends"
1" Intermediate mana*erIs)%ervisorEs treatment of staff"
17" Amo)nt of 'or( to be done"
14" 5evel of stress e/%erien$ed at 'or("
A ha%%y and healthy em%loyee 'ill *ive better %rod)$tivity, ma(e *ood de$isions and
%ositively $ontrib)te to the or*aniCational *oal" An ass)red *ood -)ality of 'or( life 'ill not only
attra$t yo)n* and ne' talent b)t also retain the e/istin* e/%erien$ed talent"
Q,012+. o3 5o'4 123e: (QWL&
De32/2+2o/7:
Indeed, it is diffi$)lt to best $on$e%t)aliCe the -)ality of 'or( life elements"
9alton %ro%osed ei*ht ma&or $on$e%t)al $ate*ories relatin* to ?95 as (1) ade-)ate and fair
$om%ensation, () safe and healthy 'or(in* $onditions, (7) immediate o%%ort)nity to )se and
develo% h)man $a%a$ities, (4) o%%ort)nity for $ontin)ed *ro'th and se$)rity, (<) so$ial
inte*ration in the 'or( or*aniCation, (6) $onstit)tionalism in the 'or( or*aniCation, (@) 'or( and
total life s%a$e and (!) so$ial relevan$e of 'or( life" :everal %)blished 'or(s have addressed the
$onstr)$ts that ma(e )% the ?95 domain and (ey elements of ?95 %ro*rams" 6thers s)$h as
2elsma et al. and 1art fo)nd that %sy$holo*i$al distress and morale $ontrib)ted e-)ally to
tea$hersE ?95" #hey determined that in the 'or( $limate of an o$$)%ation, ?95 $an be
assessed by $ombinin* the amo)nt and the de*ree of stress and the de*ree of satisfa$tion
e/%erien$ed by the individ)al 'ithin hisIher o$$)%ational role" 9inter et al .vie'ed ?95 for
a$ademi$ians as an attit)dinal res%onse to the %revailin* 'or( environment and %osited five
'or( environment domains that in$l)de role stress, &ob $hara$teristi$s, s)%ervisory, str)$t)ral
and se$toral $hara$teristi$s to dire$tly and indire$tly sha%e a$ademi$iansE e/%erien$es, attit)des
and behavior!
"uality of wor# life is defned as a $rocess by which all
members of the organi%ation through a$$ro$riate and o$en channels of
communication, have some say in decisions that a&ect their 'obs in $articular
and the wor# environment in general, resulting in greater 'ob involvement
and satisfaction and reduced levels of stress!
"uality of wor# life has recently emerged as an im$ortant
area of the concern! "() refers to the relationshi$ between a wor#er and his
environment adding the human dimension to the technical and economic
dimensions within which wor# is normally viewed and designed!
5a'ler (1A!) defines ?95 in terms of &ob $hara$teristi$s and 'or(
$onditions" 1e hi*hli*hts that the $ore dimension of the entire ?95 in the or*aniCation is to
im%rove em%loyeesE 'ell bein* and %rod)$tivity"

5ater definition by Be)(ema (1A!@) des$ribes ?95 as the de*ree to 'hi$h
em%loyees are able to sha%e their &obs a$tively, in a$$ordan$e 'ith their o%tions, interests and
needs" It is the de*ree of %o'er an or*aniCation *ives to its em%loyees to desi*n their 'or("
8ein 1es(ett, :asser and :$hlesin*er (1AA@) define ?95 as the feelin*s that
em%loyees have to'ards their &obs, $ollea*)es and or*aniCations that i*nite a $hain leadin* to the
or*aniCationsE *ro'th and %rofitability"
5a), 9on*, Chan and 5a' (001) define ?95 as the favorable 'or(in*
environment that s)%%orts and %romotes satisfa$tion by %rovidin* em%loyees 'ith re'ards, &ob
se$)rity and $areer *ro'th o%%ort)nities"
#he re$ent definition by :erey (006) on ?95 is -)ite $on$l)sive and best
meets the $ontem%orary 'or( environment" #he definition is related to meanin*f)l and satisfyin*
'or(" It in$l)des (i) an o%%ort)nity to e/er$ise oneEs talents and $a%a$ities, to fa$e $hallen*es
and sit)ations that re-)ire inde%endent initiative and self-dire$tionH (ii) an a$tivity tho)*ht to be
'orth'hile by the individ)als involvedH (iii) an a$tivity in 'hi$h one )nderstands the role the
individ)al %lays in the a$hievement of some overall *oalsH and (iv) a sense of ta(in* %ride in
'hat one is doin* and in doin* it 'ell" #his iss)e of meanin*f)l and satisfyin* 'or( is often
mer*ed 'ith dis$)ssions of &ob satisfa$tion, and believed to be more favorable to ?95"
#his revie' on the definitions of ?95 indi$ates that ?95 is a m)lti-
dimensional $onstr)$t, made )% of a n)mber of interrelated fa$tors that need $aref)l
$onsideration to $on$e%t)aliCe and meas)re" It is asso$iated 'ith &ob satisfa$tion, &ob
involvement, motivation, %rod)$tivity, health, safety and 'ell-bein*, &ob se$)rity, $om%eten$e
develo%ment and balan$e bet'een 'or( and non 'or( life"
A $%urey %& th%usa' !iles (e)is
*ith a si)le ste+"
Chiese ,r%-er(
B.B NEED FOR THE STUDY:
#he revie' of literat)re sho's that there are some st)dies on ?)ality of 'or( life, b)t
no s)ffi$ient st)dy 'as $ond)$ted at Ala*endira e/%orts, #ir)%)r on relatin* to ?)ality of 'or(
life" #he resear$her 'as motivated to fill the *a% in resear$h on -)ality of 'or( life in this
or*aniCation" #he resear$her st)died ?)ality of 'or( life here be$a)se of her o'n interest in
doin* the resear$h in different area"
In the $)rrent s$enario ?)ality of 'or( life see(s to $reate $ommitment to the
or*aniCation and so$iety at lar*e so as to ens)re hi*her %rod)$tivity and &ob involvement of the
em%loyees" ?)ality of 'or( life is a %ro$ess of 'or( or*aniCation, 'hi$h enables its members at
all levels to %arti$i%ate a$tively and effi$iently in sha%in* the or*aniCationEs environment,
methods and o)t$omes" It is a val)e based %ro$ess, 'hi$h is aimed to'ards meetin* the t'in
*oals of enhan$ed effe$tiveness of the or*aniCation and im%roved ?)ality of life at 'or( for the
em%loyees"
?)ality of 'or( life is the de*ree to 'hi$h members of a 'or( or*aniCation are able to
satisfy their %ersonal needs thro)*h their e/%erien$e in the or*aniCation" Its fo$)s is on the
%roblem of $reatin* a h)man 'or( environment 'here em%loyees 'or( $or%orately and
$ontrib)te to the or*aniCation ob&e$tives" #he ma&or indi$ators of ?95 are involvement, &ob
satisfa$tion and %rod)$tivity"
?)ality of 'or( life %ays an im%ortant role in infl)en$in* &ob involvement of 'or(ers
%rod)$tivity" 1en$e this st)dy is im%ortant" ?95 %ro*rams em%hasis $oo%erative relationshi%s
amon* the em%loyees, )nions and mana*ement" #h)s ?95 $an si*nifi$antly $han*e the 'ay in
'hi$h em%loyee relations are $on$l)ded in an or*aniCation B $onfli$t bein* re%la$ed 'ith
$oo%eration"
.avorable ind)strial settin* and 'or(in* $onditions $ontrib)tes to 'or( effi$ien$y by
in$reasin* &ob involvement and &ob $ommitment in the $)rrent s$enario of *lobaliCation" 4very
one e/%e$ts -)ality in all fields of 'or(" India in order to meet the *lobal mar(et -)ality %lays a
si*nifi$ant role, 'hi$h $an be a$hieved only 'hen there is *ood -)ality of 'or( life for the
'or(ers" #h)s the %resent st)dy fo$)ses to (no' the level of ?)ality of 'or( life and &ob
involvement of the 'or(ers at Ala*endira e/%orts, #ir)%)r"

I '%.t ha-e ay s%luti%/ (ut I
#ertaily a'!ire the +r%(le!"
Ashlei)h Brilliat
B.C OB?ECTI(ES OF THE STUDY:
P'2=0'. O:@e9+2>e:
#o assess the -)ality of 'or( life amon* the bl)e $ollar 'or(ers of A5A=4N0I3A
4>263#:, #ir)%)r"
Se9o/-0'. O:@e9+2>e7:
#o develo% a $on$e%t)al frame'or( for -)ality of 'or( life"
#o assess the %hysi$al environment of the 'or(ers"
#o assess the &ob involvement of the 'or(ers"
#o assess the 'a*es and salary administration of the or*aniCation"
#o assess the s)%erior-s)bordinate relationshi%"
#o st)dy the health and safety standards %rovided by the or*aniCation to the 'or(ers"
#o analyCe the so$ial se$)rity *iven to the 'or(ers"
#o assess the 'elfare meas)res *iven to the 'or(ers"
The !aterials %& a#ti% are -aria(le
(ut the use *e !a0e %& the! sh%ul'
(e #%stat"
Th%!as *" Hi))is%
B." RESEARCH METHODOLOGY:
INTRODUCTION:
3esear$h, the 'ord itself *ives the meanin*" 3esear$h refers to sear$h for (no'led*e B
sear$hin* relevant fa$ts from the e/istin* fa$t" 3esear$h aims in dis$overin* tr)ths" #he %)r%ose
of resear$h is to dis$)ss ans'ers to -)estions thro)*h the a%%li$ations of s$ientifi$ %ro$ed)res"
3esear$h $om%rises definin* and redefinin* %roblems, $olle$tin*, or*aniCin*, eval)atin* data
and s)**estin* sol)tions" #he main aim of resear$h is to find o)t the tr)th 'hi$h is hidden and
'hi$h has not been dis$overed yet"
3esear$h methodolo*y is a 'ay to systemati$ally solve the resear$h %roblem" 9hen
'e tal( abo)t the resear$h methodolo*y 'e 'ill not tal( only abo)t the resear$h methods b)t
also $onsider the lo*i$ behind the methods 'e )se in $onte/t of o)r resear$h st)dy and e/%lain
'hy 'e are )sin* %arti$)lar method or te$hni-)e"
DEFINITION:
B)siness resear$h is an or*aniCed, database, systemati$, $riti$al, ob&e$tive, s$ientifi$
in-)iry or investi*ation into a s%e$ifi$ %roblem )nderta(en, 'ith the %)r%ose of findin* ans'ers
or sol)tions to it" #he information %rovided $o)ld be the res)lt of a $aref)l analysis of data
*athered first hand or of data that are already available"
#he %)r%ose of resear$h is to dis$over ans'ers to -)estions thro)*h the a%%li$ation of
s$ientifi$ %ro$ed)res" 3esear$h st)dy %lays a vital role in all (inds of b)siness a$tivities"
J3esear$h is a systematiCed effort to *ain ne' (no'led*eK
LLLL"" 3edman F ,ory
Re7e0'96 -e72g/:
JA resear$h desi*n is the arran*ement of $onditions for the $olle$tion and analysis of data
in a manner that aims to $ombine relevan$e to the resear$h %)r%ose 'ith e$onomy in %ro$ed)re"K
In fa$t, the resear$h desi*n is the $on$e%t)al str)$t)re 'ithin 'hi$h resear$h is $ond)$tedH it
$onstit)tes the bl)e%rint for the $olle$tion, meas)rement and analysis of data"
#he %resent st)dy attem%ts to assess the -)ality of 'or( life in a te/tile $om%any" It
tries to assess the -)ality of 'or( life and ma(es an attem%t to find o)t the 'or(in* style of the
or*aniCation" 1en$e this st)dy is a des$ri%tive st)dy"
S0=812/g ,/2+:
#he bl)e $ollar 'or(ers at Ala*endira e/%orts, #ir)%)r form the sam%lin* )nit"
Po8,10+2o/ 72De:
700 'or(ers 'or(in* in Ala*endira e/%orts, #ir)%)r, forms the %o%)lation siCe"
S0=81e 72De:
#he s)rvey 'as $ond)$ted 'ith 1<0 'or(ers of Ala*endira e/%orts and the
-)estionnaire 'as distrib)ted to them"
S0=812/g =e+6o-:
1ere the resear$her )sed the $onvenien$e sam%lin* method to $olle$t the data"
D9hen %o%)lation elements are sele$ted for in$l)sion in the sam%le based on the ease of
a$$ess, it $an be $alled $onvenien$e sam%lin*E"
D0+0 9o11e9+2o/:
#o form $on$l)sions and to frame de$isions in any sit)ation 'e need data" .a$ts
e/%ressed in -)antitative form $an be termed as data" :)$$ess of any statisti$al investi*ation
de%ends on the availability of a$$)rate and reliable data" 1en$e data $olle$tin* is the basi$
a$tivity for de$ision ma(in*"
0ata $an be $lassified as %rimary data and se$ondary data" 0ata $olle$ted )nder the
$ontrol and s)%ervision of the investi*ator is $alled %rimary data and those derived from other
so)r$es and not $olle$ted by the investi*ator is se$ondary data"
D0+0 9o11e9+2o/ 27 91077232e- 2/+o +5o /0=e1.:
1" 2rimary data $olle$tion
" :e$ondary data $olle$tion
B. P'2=0'. -0+0 #he %rimary data $olle$tion may be thro)*h
a) O:7e'>0+2o/ =e+6o-: #he observation method is most $ommonly )sed method
es%e$ially in st)dies relatin* to behavioral s$ien$es" In a 'ay 'e all observe thin*s aro)nd )s,
b)t this sort of observation is not s$ientifi$ observation" 6bservation be$omes a s$ientifi$ tool
and the method of data $olle$tion for the resear$her, 'hen it serves a form)lated resear$h
%)r%ose, is systemati$ally %lanned and re$orded and is s)b&e$ted to $he$( and $ontrols on
validity and reliability"
b) I/+e'>2e5 =e+6o-: It involves %resentation of oral-verbal stim)li and re%ly in term
of oral-verbal res%onses" It may be $ond)$ted %ersonally or thro)*h tele%hone"
$) Q,e7+2o//02'e =e+6o-: #his method of data $olle$tion is -)ite %o%)lar,
%arti$)larly in $ase of bi* en-)iries" It is bein* ado%ted by %rivate individ)als, resear$h 'or(ers,
%rivate and %)bli$ or*aniCations and even by *overnments" In this method, a -)estionnaire is sent
to the %ersons $on$erned 'ith a re-)est to ans'er the -)estions and ret)rn the -)estionnaire" A
-)estionnaire $onsists of a n)mber of -)estions %rinted or ty%ed in a definite order on a form or
set of forms" #he resear$her has )sed this method to $olle$t data"
C. Se9o/-0'. -0+0:
:e$ondary data means data that are already available i"e", they refer to the data
'hi$h have already been $olle$ted and analyCed by someone else" 9hen the resear$her )tiliCes
se$ondary data, then he has to loo( into vario)s so)r$es from 'here he $an obtain them" In this
$ase, he is $ertainly not $onfronted 'ith the %roblems that are )s)ally asso$iated 'ith the
$olle$tion of %rimary"
TOOLS USED FOR ANALYSIS:
#he $olle$ted information has been %ro$essed both man)ally and 'ith the hel% of
$om%)ters and analyCed s)itably"
#he follo'in* statisti$al tools are )sed in this st)dy,
1" :im%le %er$enta*e analysis"
" 9ei*hted-Avera*e"
7" Chi-:-)are test"
SIMPLE PERCENTAGE ANALYSIS:
:im%le %er$enta*e analysis refers to a ratio" 9ith the hel% of absol)te fi*)res it
'ill be diffi$)lt to inter%ret any meanin* from the $olle$ted data, b)t 'hen %er$enta*es are fo)nd
o)t then it be$omes easy to find the relative differen$e bet'een t'o or more attrib)tes"
No. of respondents
Percentage * + ,--
Total no. of respondents
WEIGHTED A(ERAGE:
#he 'ei*hted mean is a mean 'here there is some variation in the relative
$ontrib)tion of individ)al data val)es to the mean" 4a$h data val)e (i) has a 'ei*ht assi*ned to
it (Wi)" 0ata val)es 'ith lar*er 'ei*hts $ontrib)te more to the 'ei*hted mean and data val)es
'ith smaller 'ei*hts $ontrib)te less to the 'ei*hted mean" #he form)la is
( Wi Xi)
(eighted average *
Wi

#here are several reasons as follo's as to 'hy one mi*ht 'ant to )se a 'ei*hted meanG-
1" 4a$h individ)al data val)e mi*ht a$t)ally re%resent a val)e that is )sed by m)lti%le
%eo%le in yo)r sam%le" #he 'ei*ht then is the n)mber of %eo%le 'ith that %arti$)lar val)e"
" #he sam%le mi*ht deliberately over re%resent $ertain se*ments of the %o%)lations" #o
restore balan$e, one 'o)ld %la$e less 'ei*ht on the over re%resented se*ments of the %o%)lation
and more 'ei*ht on the re%resented se*ments of the %o%)lation"
7" :ome val)es in the data sam%le mi*ht be (no'n to be more variable (less %re$ise) than
other val)es" 6ne 'o)ld %la$e *reater 'ei*ht on those val)es (no'n to have *reater %re$ision"
CHI SQUARE TEST:
In many of the statisti$al test 'e have to ass)me that sam%les $ome from normal
%o%)lations" B)t this %ro$ed)re is *enerally referred to as non-%arametri$ methods" #he MN is
based on MN distrib)tion 'hi$h 'as first )sed by Oarl-2earson in the year 1A00" #he $hi-s-)are
des$ribes the ma*nit)de of dis$re%an$y bet'een theory and observation"
If MN is Cero, it means that the observed and e/%e$ted fre-)en$ies $om%letely $oin$ide"
=reater the val)e of MN, *reater 'o)ld be the dis$re%an$y bet'een observed and e/%e$ted
fre-)en$ies"
.he statistics used EF 1 2o - e)
e
9here, o P observed fre-)en$y"
e P e/%e$ted I theoreti$al fre-)en$y"
B.G LIMITATIONS OF THE STUDY:
#he st)dy is limited to only the te/tile ind)stry and s%e$ifi$ally to Ala*endira 4/%orts,
#ir)%)r and $annot be e/tended to any other ind)stry"
All the limitations a%%li$able to the -)estionnaire method are a%%li$able to this s)rvey
too"
#he st)dy $onfines its s$o%e only to the o)t$omes relatin* to the level of -)ality of 'or(
life"
#ime and $ost are limitin* fa$tors for the st)dy"
RE3IEW OF
LITERATURE
The -ery esse#e %& e'u#ati% is
#%#etrati% %& !i'4
N%t the #%lle#ti% %& &a#ts"
S*a!i 3i-e0aa'a
C. RE(IEW OF LITERATURE
3evie' of literat)re is essential for every resear$her to $arry on the investi*ation
s)$$essf)lly" 3evie' of literat)re 'ill e/%ose the resear$her to %revio)s resear$h $ond)$ted, their
area of st)dy et$, 'hi$h in t)rn 'o)ld hel% to de$ide )%on the area not st)died and that 'hi$h
has to be $on$entrated on"
A literat)re revie' is a body of te/t that aims to revie' the $riti$al %oints of $)rrent
(no'led*e on a %arti$)lar to%i$" 5iterat)re revie's are se$ondary so)r$es and as s)$h, do not
re%ort any ne' or ori*inal e/%erimental 'or(" #hey are $ommon and very im%ortant in the
s$ien$es and so$ial s$ien$es"
A *ood literat)re revie' is $hara$teriCed by a lo*i$al flo' of ideasH $)rrent and
relevant referen$es 'ith $onsistent, a%%ro%riate referen$in* style, %ro%er )se of terminolo*yH and
an )nbiased and $om%rehensive vie' of the %revio)s resear$h on the to%i$"
A$$ordin* to Coo%er (1A!!) Ja literat)re revie' )ses as its database re%orts of
%rimary or ori*inal s$holarshi% and does not re%ort ne' %rimary s$holarshi% itself" #he %rimary
re%orts )sed in the literat)re may be verbal, b)t in the vast ma&ority of $ases re%orts are 'ritten
do$)ments" #he ty%es of s$holarshi% may be em%iri$al, theoreti$al, $riti$al I analyti$al or
methodolo*i$al in nat)re" :e$ond a literat)re revie' see(s to des$ribe, s)mmariCe, eval)ate,
$larify and I or inte*rate the $ontent of %rimary re%orts"
,r" 8" 3a&a Narayanan (001) in his st)dy $on$l)ded that 'or(in* environment in
the or*aniCation is satisfa$tory, and the or*aniCation sho)ld $on$entrate on the em%loyeesE
'elfare and free tri%s $an be arran*ed on$e in a three months or si/ months to in$rease the &ob
involvement of the em%loyees"Q
,r" Rinto 2"C" (007) in his st)dy $on$l)ded that the st)dy *ives am%le o%%ort)nity to
intera$t 'ith the em%loyees of the $om%any" 4m%loyeesE timely res%onse to the -)estionnaire
hel%ed immediately to %re%are a f)ll fled*ed re%ort"N
,s" #" Rayshree (000) has *iven the follo'in* $on$l)sions in her st)dy - the
or*aniCation $an im%rove the -)ality of 'or( life by *ivin* trainin* to im%rove their &ob s(ills
and senior staffs sho)ld %ay more attention to the *rievan$es of the &)nior staffs"S
,r" 3avi 3athna O)mar (00<) intervie'ed 100 res%ondents and $on$l)ded that the
'or(in* environment sho)ld be more ado%table and the or*aniCation sho)ld satisfy the *eneral
needs of the em%loyees"
,s" ,ary 8eroni$a (004) has *iven the $on$l)sion that the or*aniCation sho)ld
s)**est for a $l)b by 'hi$h the mana*ement $an or*aniCe a family *et to*ether on$e in three
months 'hi$h 'ill definitely hel% to im%rove the morality of the or*aniCation and %romote *ood
$oordination and in$)l$ate team s%irit, 'hi$h in t)rn 'ill hel% to a$hieve the or*aniCational *oals
and in t)rn a$hieve %ros%erity for the or*aniCation"
C608+e' 'e3e'e/9e7:
1" ,r" 8" 3a&a Narayanan, JA :t)dy on -)ality of 'or( life 'ith referen$e to h)man reso)r$e
mana*ement at NII# 5imited, CoimbatoreK, Anna University, 001"
" ,r" Rinto 2"C" JA :t)dy on -)ality on 'or( life in 3)b$o ind)stry, OanoreK, Oar%a*am $olle*e
of en*ineerin*, Anna University, 007"
7" ,s" #" Rayshree, JA st)dy on -)ality of 'or( life amon* the em%loyees of :ri =arments (2)
ltdK 000"
4" ,r" 3avi 3athna O)mar J A st)dy on -)ality of 'or( life amon* the em%loyees of :antha
s%innin* F 'eavin* mills (%) ltd" - :aras'athi #hiya*ara&a $olle*e of arts and s$ien$e,
Bharathiyar )niversity, 00<"
<" ,s" ,ary 8eroni$a JA :t)dy on -)ality of 'or(in* life amon*st em%loyees in life ins)ran$e
$or%oration of India, CoimbatoreK, Indira =andhi National 6%en University, 004"
INDUSTR5 ,ROFILE
The #%!+ay/ *hi#h is hi)hly
re+ute'/ sh%ul'
Be a*are %& %ther #%!+etit%rs
(e#ause
The tallest (la'e %& )rass is the 6rst
t% (e
Cut (y the la* !%*er"
Bits a' +ie#es"
". INDUSTRY PROFILE

#he te/tile ind)stry o$$)%ies a )ni-)e %la$e in o)r $o)ntry" 6ne of the earliest to
$ome into e/isten$e in India, it a$$o)nts for 14 %er$ent of the total ind)strial %rod)$tion and
$ontrib)tes nearly 70T of the total e/%orts and is the se$ond lar*est em%loyment *enerator after
a*ri$)lt)re"
#e/tile ind)stry is %rovidin* one of the most basi$ needs of %eo%le maintainin*
s)stained *ro'th for im%rovin* -)ality of life" It has a )ni-)e %osition as a self-reliant ind)stry,
from the %rod)$tion of ra' materials to the delivery of finished %rod)$ts, 'ith s)bstantial val)e-
addition at ea$h sta*e of %ro$essin*" It is a ma&or $ontrib)tor to the $o)ntryEs e$onomy"
It has $reated em%loyment o%%ort)nities in the a*ri$)lt)re, ind)strial, or*aniCed and
de$entraliCed se$tors, %arti$)larly for 'omen"
Altho)*h the develo%ment of te/tile se$tor 'as ta(in* %la$e in terms of *eneral
%oli$ies, for the first time a se%arate %oli$e statement 'as made in 1A!<" #he te/tile %oli$y of
000 aims at a$hievin* the tar*et of te/tile and a%%arel e/%orts of U: U <0 billion by 010 of
'hi$h the share of *arments 'ill be U: U < billion" #he main mar(ets for Indian te/tile and
a%%arels are U:A, UA4, UO, =ermany, .ran$e, 3)ssia, Canada, Ban*ladesh, and Ra%an"
#he main ob&e$tive of the te/tile %oli$y 000 is to %rovide $lothes of a$$e%table
-)ality at reasonable %ri$es for the vast ma&ority of the %o%)lation of the $o)ntry, to in$reasin*ly
$ontrib)te to the %rovision of s)stainable em%loyment and the e$onomi$ *ro'th of the nationH
and to $om%ete 'ith $onfiden$e for an in$reasin* share of the *lobal mar(et"
#he te/tile ind)stry in develo%ed $o)ntries 'ill fa$e intensified $om%etition in both
their e/%ort and domesti$ mar(et" 1o'ever, te/tile $a%a$ity 'ill be infl)en$ed by ob&e$tive
$om%etitive fa$tors and 'ill be ham%ered by the %resen$e of distortin* domesti$ meas)res and
'ea( domesti$ infrastr)$t)re in several develo%in* and least develo%ed $o)ntries"

#he elimination of -)ota restri$tion 'ill o%en the 'ay for the most $om%etitive
develo%in* $o)ntries to develo% stron*er $l)sters of te/tile e/%ertise, enablin* them to handle all
sta*es of the %rod)$tion $hain from *ro'in* nat)ral fibres to %rod)$in* finished *oods"
Co)ntries that as%ire to maintain an e/%ort strate*y in te/tiles and $lothin* need to $om%lement
their $l)ster of e/%ertise in man)fa$t)rin* by develo%in* their e/%ertise in the hi*her val)e-
added servi$e se*ments of the s)%%ly $hain s)$h as desi*n, so)r$in* or retail distrib)tion" #o
%)rse these aven)es, national s)%%liers need to %la$e *reater em%hasis on ed)$ation and trainin*
of servi$e-related s(ills and to en$o)ra*e the establishment of &oint str)$t)res 'here domesti$
s)%%liers $an share mar(et (no'led*e and offer more inte*rated sol)tions to %ros%e$tive b)yers"




".B COMPANY PROFILE:
Ala*endira e/%orts are a hosiery man)fa$t)rer and e/%orter" #hey are one of the leadin*
man)fa$t)rers of (nitted *arments in #ir)%)r, the Onit City of :o)th India" #hey stand for their
-)ality %rod)$ts and their delivery of *oods at the ri*ht time"
E>o1,+2o/:
Ala*endira e/%ort 'as fo)nded in the year 1A!@ 'ith the vision of %rod)$in* -)ality
%rod)$ts and e/%ort them to vario)s $o)ntries" 6ver the %ast de$ades, Ala*endira e/%orts have
made its mar( not &)st as a man)fa$t)rer of -)ality *arments, b)t also as a res%onsible $or%orate
'ith a $ommitment to its members and the so$iety" It is this %assion that has ind)$ed the
or*aniCation to this leadin* %osition in this $om%etitive environment"
Ce'+23290+2o/:
#he $om%any is maintainin* the -)ality standard, A?5" And it is for their standard
%rod)$ts, the $om%any is a%%roved and $ertified by 9A5V,A3#"
Re7o,'9e7:
Ala*endira e/%orts have an e/$ellent infra str)$t)re" #he %rod)$tion de%artment
%ossesses t'o )nits in 'hi$h yarn is %ro$essed into a finished *arment" #he $om%any ho)ses
Jstate-of-the-artK ma$hineries and latest te$hnolo*ies to a$hieve effe$tive %rod)$tion" #he
%rod)$tion $a%a$ity is 1<0,000 %ie$es %er month" #he $om%any t)rnover is U:0 U !00,000
ann)ally"
D2>272o/ o3 8'o9e77:
Ala*endira e/%orts also ind)l*ed in the %ro$ess of dyein* in the name of JAla*endira
dyein*K" ItEs be$a)se of their sin$erity to 'or( they 'ere able to e/%and their $om%any and are in
the servi$e of %eo%le to *ive -)ality %rod)$ts"
C0'e:
#he $om%any is 'ell a'are of the *ro'in* %o%)lation and the de%letin* environment" In
the %osition of safe *)ardin* the so$iety, the $om%any adheres to strin*ent %oll)tion $ontrol
norms and effe$tive ener*y )sa*e %oli$ies" Care has been ta(en to treat effl)ents and re$y$le the
)sed 'ater"
F2/0/9e:
Ala*endira e/%orts, #ir)%)r is a %artnershi% $om%any made bet'een ,r" N" =anesan and
in 1A!@" #hey have invested in val)able ma$hinery e-)i%ments, health and safety standards,
%o'er savers, salary str)$t)res" #he $om%any 'or(ed 'ith e/$ellen$e 'ith limited e/%endit)res"
#heir ban(er is :tate Ban( of India 'ho hel%ed them in time of need" At %resent the $om%any
t)rnover is U:0 U !00,000 ann)ally"
H,=0/ 'e7o,'9e -e80'+=e/+:
1)man reso)r$e de%artment is %erformin* an e/$ellent 'or( from re$r)itment to
retren$hment" #hey are follo'in* $ertain r)les and re*)lations in re$r)itin* the 'or(ers,
a%%ointin* them a$$ordin* to their eli*ibility" 7 months on$e %erforman$e a%%raisal of the
'or(ers are ded)$ted and a%%raised a$$ordin* to their feedba$(" 9ith the res)lts %ostin* of the
'or(ers is $onfirmed" ,otivation of the 'or(ers is done to im%rove their standard of livin*"
M0'4e+2/g:
:in$e Ala*endira is an e/%ort $om%any they e/%ort their %rod)$ts in the 'orld 'ide" .irst
they 'ill %rod)$e their $om%any %rofile re*ardin* the finan$ial stat)s, ma$hinery details, %o'er,
health and safety standards, and salary str)$t)res and then mar(et their %rod)$t" If the $)stomer
is satisfied 'ith their a%%roa$h they 'ill *ive order" A$$ordin* to the order *iven %rod)$ts are
man)fa$t)red and e/%orted" #hey 'ill deliver their %rod)$ts 'ithin 4< days from the date of
a%%roval" .ollo'in* are their val)able $)stomers,
(01,0:1e 9,7+o=e'7:
9A5V,A3# B U:AI Canada
:A3A 544 B U:A
.4043A#40 B U:A
C1A,2I6N B Canada
#A3=4#
:4A3:

".C PRODUCT PROFILE:
It is the 2rod)$ts 'hi$h hel% in estimatin* the -)ality and standard of the $om%any" In
Ala*endira e/%orts, #ir)%)r, %rod)$ts are man)fa$t)red a$$ordin* to the $)stomers need and
made them to satisfy 'ith their -)ality %rod)$ts" #he %rod)$ts %rod)$ed by Ala*endira 4/%orts
are as follo's
Cotton (nitted B blended 2olo shirts
Bo/er brief
B)tton shorts
2ai&ama set
3om%er
BIB
2lay s)it I #hermal 'ears
#he %rod)$ts are 'ell s)ited to men, 'omen and $hildren" All $ate*ories of %eo%le
li(e the %rod)$ts of Ala*endira e/%orts, #ir)%)r" :ometimes they 'ill also man)fa$t)re s%orts
dresses too"
ANAL5SIS 7
INTER,RETATION
N%thi) e-er (e#%!es real till it is
e8+erie#e'
E-e a +r%-er( is % +r%-er( t% y%u
till y%ur li&e has illustrate' it"
$%h Keats"
G. ANALYSIS AND INTERPRETATION
TABLE B.B
TABLE SHOWING THE AGE CLASSIFICATION OF THE
RESPONDENTS
S.NO AGE GROUP NUMBER OF
RESPONDENTS
PERCENTAGE
1" 1!-< <6 7@"74
" 6-40 4A 7"6@
7" 41-<0 7@ 4"66
4" <1-<! ! <"77
To+01 B# B
INTERPRETATION:
It $an be inferred from the above table that 7@"74T of res%ondents are in the a*e *ro)%
of 1!-< years, 7"6@T of res%ondents are in the a*e *ro)% of 6-40 years, 4"66T are in
the a*e *ro)% of 41-<0 years and <"77T of the res%ondents are in the a*e *ro)% of <1-<!
years"
CHART C.B
CHART SHOWING THE AGE CLASSIFICATION OF THE
RESPONDENTS
TABLE B.C
TABLE SHOWING THE GENDER CLASSIFICATION OF THE
RESPONDENTS
S.NO GENDER NUMBER OF
RESPONDEN
TS
PERCENTAGE
1" ,ale ! <4"@
" .emale 6! 4<"7
To+01 B# B
INTERPRETATION:
It $an be inferred from the above table that <4"@T of the res%ondents are male and 4<"7T
are female"
CHART C.C
CHART SHOWING THE GENDER CLASSIFICATION OF THE
RESPONDENTS

TABLE B."
TABLE SHOWING THE EDUCATIONAL QUALIFICATIONS OF THE
RESPONDENTS
S.NO EDUCATIONAL
QUALIFICATIONS
NUMBER OF
RESPONDENTS
PERCENTAGE
1" Belo' ::5C 4@ 71"77
" ::5C 7 1"77
7" 0i%loma < 16"66
4" 2re de*reeI1:C 7@ 4"6!
<" 0e*ree A 6
To+01 B# B
INTERPRETATION:
It $an be inferred from the above table that 71"77T of the res%ondents are belo'
::5C, 1"77T have ::5C -)alifi$ations, 16"66T are di%loma, 4"6!T are %re de*ree I 1:C and
6T are *rad)ates"
CHART C."
CHART SHOWING THE EDUCATIONAL QUALIFICATIONS OF THE
RESPONDENTS
TABLE B.G
TABLE SHOWING THE EXPERIENCE OF THE RESPONDENTS IN THE
PRESENT ORGANISATION
S.NO EXPERIENCE IN YEARS NUMBER OF
RESPONDEN
TS
PERCENTAGE
1" 0 B 7 !< <6"6@
" 4 B 6 7! <"74
7" @ B 10 6 1@"77
4" Above 10 1 0"66
To+01 B# B
INTERPRETATION:
It $an be inferred from the above table that <6"6@T of the res%ondents have an
e/%erien$e of bet'een 0 B 7 years, <"74T have bet'een 4 B 6 years of e/%erien$e, 1@"77T have
@ B 10 years of e/%erien$e and 0"66T have above 10 years of e/%erien$e in the %resent
or*aniCation"
CHART C.G
CHART SHOWING THE EXPERIENCE OF THE RESPONDENTS IN THE
PRESENT ORGANISATION
TABLE B.#
TABLE SHOWING THE MARITAL STATUS OF THE
RESPONDENTS
S.NO MARITAL STATUS NUMBER OF
RESPONDENTS
PERCENTAGE
1" :in*le 6! 4<"74
" ,arried ! <4"66
To+01 B# B
INTERPRETATION:
It $an be inferred from the above table that 4<"74T of res%ondents are sin*le and <4"66T
of the res%ondents are married"
CHART C.#
CHART SHOWING THE MARITAL STATUS OF THE RESPONDENTS
TABLE B.%
TABLE SHOWING THE MONTHLY INCOME OF THE RESPONDENTS
S.NO MONTHLY INCOME IN
RUPEES
NUMBER OF
RESPONDENTS
PERCENTAGE
1" Above 000 60 40
" Above 4000 4@ 71"74
7" Above 6000 7 1<"77
4" Above !000 0 17"77
To+01 B# B
INTERPRETATION:
It $an be inferred from the above table that 40T of the res%ondents are earnin* above
3s", 000 %er month, 71"74T are earnin* above 3s"4, 000 %er month, 1<"77T are earnin* above
3s"6, 000 %er month and 17"77T of the res%ondents are earnin* above 3s"!, 000 %er month"
CHART C.%
CHART SHOWING THE MONTHLY INCOME OF THE RESPONDENTS

TABLE B.H
TABLE SHOWING THE OPINION OF THE RESPONDENTS WITH
RESPECT TO THE (ARIOUS PHYSICAL EN(IRONMENT FACTORS
FACTORS S.A A N D.A S.D WEIGHTED
A(ERAGE
T6e 211,=2/0+2o/ o3 +6e 5o'4 8109e 27 goo-. 10 4! - - - 4"@
M. 5o'4 8109e 27 1e77 9'o5-e- 0/- 91e0/. A! @ < - - 4"<
T6e 5o'4 e/>2'o/=e/+ 8109e g2>e7 1e77
e=860727 o/ +6e =0962/e +60/ +6e
2/-2>2-,01.
7 6< <1 - 7"A
P'o8e' >e/+210+2o/ 27 =02/+02/e-. 111 7A - - - 4"@
M0962/e'. 10.o,+ 27 8'o8e'. 104 71 10 < - 4"6
T6e e/>2'o/=e/+ 27 =o'e 0-08+0:1e. <! 4@ 4< - - 4"1
We2g6+e- 8o2/+7 # G " C B
(:"A - :tron*ly a*ree, A - A*ree, N B Neither a*ree nor disa*ree, 0 - 0isa*ree, :"0 - :tron*ly
disa*ree)

INTERPRETATION:
It $an be inferred from the above table that a 'ei*hted avera*e of 4"@ indi$ates that
the res%ondents stron*ly a*ree that the ill)mination of the 'or( %la$e is *ood, a 'ei*hted
avera*e of 4"< indi$ates that the res%ondents stron*ly a*ree that the 'or( %la$e is less $ro'ded
and $lean, a 'ei*hted avera*e of 7"A indi$ates that the res%ondents a*ree that the 'or(
environment %la$e *ives less em%hasis on the ma$hine than the individ)al, a 'ei*hted avera*e of
4"@ indi$ates that the res%ondents stron*ly a*ree that %ro%er ventilation is maintained, a 'ei*hted
avera*e of 4"6 indi$ates that the res%ondents stron*ly a*ree that ma$hinery layo)t is %ro%er and a
'ei*hted avera*e of 4"1 indi$ates that the res%ondents a*ree that the environment is more
ada%table"
CHART C.H
CHART SHOWING THE OPINION OF THE RESPONDENTS WITH
RESPECT TO THE (ARIOUS PHYSICAL EN(IRONMENT FACTORS
TABLE B.!
TABLE SHOWING THE OPINION OF THE RESPONDENTS WITH
RESPECT TO THE ?OB IN(OL(EMENT FACTORS
FACTORS S.A A N D.A S.D WEIGHTED
A(ERAGE
M. 1e>e1 o3 @o: 2/>o1>e=e/+ 27 62g6. 46 66 7! - - 4"1
T6e 8e'3o'=0/9e 088'02701 2/ +6e
o'g0/2D0+2o/ 27 70+27309+o'..
41 <7 <0 6 - 7"A
Wo'4 1o0- 32;e- 27 70+27309+o'.. 47 6< 6 16 - 7"A
We2g6+e- 8o2/+7 # G " C B
(:"A - :tron*ly a*ree, A - A*ree, N B Neither a*ree nor disa*ree, 0 - 0isa*ree, :"0 - :tron*ly
disa*ree)
INTERPRETATION:
It $an be inferred from the above table that a 'ei*hted avera*e of 4"1 indi$ates that
the res%ondents a*ree that their level of &ob involvement is hi*h, a 'ei*hted avera*e of 7"A
indi$ates that the res%ondents a*ree that the %erforman$e a%%raisal in the or*aniCation is
satisfa$tory and a 'ei*hted avera*e of 7"A indi$ates that the res%ondents a*ree that the 'or( load
fi/ed for them is satisfa$tory"
CHART C.!
CHART SHOWING THE OPINION OF THE RESPONDENTS WITH
RESPECT TO THE ?OB IN(OL(EMENT FACTORS

TABLE B.$
TABLE SHOWING THE OPINION OF THE RESPONDENTS WITH
RESPECT TO THE FACTORS REGARDING WAGES AND SALARY
ADMINISTRATIONS
FACTORS S.A A N D.A S.D WEIGHTED
A(ERAGE
M. 32/0/9201 /ee-7 0'e 3,13211e- 0-eI,0+e1.. 74 6A 0 1@ 10 7"@
O>e'+2=e -o,:1e 50ge7 0'e 802-. AA <1 - - - 4"@
M2/2=,= 50ge7 27 802- 07 8e' +6e
go>e'/=e/+ /o'=.
11 4 < - - 4"!
We2g6+e- 8o2/+7 # G " C B
(:"A - :tron*ly a*ree, A - A*ree, N B Neither a*ree nor disa*ree, 0 - 0isa*ree, :"0 - :tron*ly
disa*ree)
INTERPRETATION:
It $an be inferred from the above table that a 'ei*hted avera*e of 7"@ indi$ates that the
res%ondents a*ree that their finan$ial needs are f)lfilled ade-)ately, a 'ei*hted avera*e of 4"@
indi$ates that the res%ondents stron*ly a*ree that the overtime do)ble 'a*es are %aid and a
'ei*hted avera*e of 4"! indi$ates that the res%ondents stron*ly a*ree that minim)m 'a*es is
%aid as %er the *overnment norm"
CHART C.$
CHART SHOWING THE OPINION OF THE RESPONDENTS WITH
RESPECT TO THE FACTORS REGARDING WAGES AND SALARY
ADMINISTRATIONS

TABLE B.B
TABLE SHOWING THE OPINION OF THE RESPONDENTS WITH
RESPECT TO THE FACTORS REGARDING SUPERIOR SUBA
ORDINATE RELATIONSHIPS
FACTORS S.A A N D.A S.D WEIGHTED
A(ERAGE
I 9oAo8e'0+e 52+6 =. 9oA5o'4e'7. 117 7@ - - - 4"!
Wo'42/g 2/ 0 g'o,8 27 /o+ 0 8'o:1e= 6e'e. 10 ! - - 4"!
T6e =e=:e'7 o3 +6e o'g0/2D0+2o/ 0'e /o+
-279'2=2/0+e- :. o+6e'7 o/ 907+e) 'e12g2o/
0/- 123e 7+.1e.
116 74 - - - 4"@
T6e =e=:e'7 o3 +6e o'g0/2D0+2o/ 2/+e'09+
2/ +e'=7 o3 2-e07 J 3ee12/g7.
! 7< 4 A - 4"7
T'02/2/g g2>e/ :. 7,8e'2o'7 27 70+27309+o'.. A0 40 16 4 - 4"<
G'2e>0/9e 60/-12/g 8'o9e-,'e 27
70+27309+o'..
104 71 1< - - 4"6
We2g6+e- 8o2/+7 # G " C B
(:"A - :tron*ly a*ree, A - A*ree, N B Neither a*ree nor disa*ree, 0 - 0isa*ree, :"0 - :tron*ly
disa*ree)
INTERPRETATION:
It $an be inferred from the above table that a 'ei*hted avera*e of 4"! indi$ates that the
res%ondents stron*ly a*ree that they $oo%erate 'ith their $o-'or(ers, a 'ei*hted avera*e of 4"!
indi$ates that the res%ondents stron*ly a*ree that 'or(in* in a *ro)% is not a %roblem for them, a
'ei*hted avera*e of 4"@ indi$ates that the res%ondents stron*ly a*ree that the members of the
or*aniCation are not dis$riminated by others on $aste, reli*ion and life style, a 'ei*hted avera*e
of 4"7 indi$ates that the res%ondents a*ree that the members of the or*aniCation intera$t in terms
of ideas and feelin*s, a 'ei*hted avera*e of 4"< indi$ates that the res%ondents stron*ly a*ree that
the trainin* *iven by their s)%eriors is satisfa$tory and a 'ei*hted avera*e of 4"6 indi$ates that
the res%ondents stron*ly a*ree that the *rievan$e handlin* %ro$ed)re is satisfa$tory
CHART C.B
CHART SHOWING THE OPINION OF THE RESPONDENTS WITH
RESPECT TO THE FACTORS REGARDING SUPERIOR SUBA
ORDINATE RELATIONSHIP
TABLE B.BB
TABLE SHOWING THE OPINION OF THE RESPONDENTS WITH
RESPECT TO THE FACTORS ON HEALTH AND SAFETY STANDARDS
FACTORS S.A A N D.A S.D WEIGHTED
A(ERAGE
I -o /o+ /eg1e9+ =. 6e01+6 -,e +o =. @o:. 10@ 1! 4 16 < 4"4
Be++e' =e-2901 90'e 27 g2>e/ :. +6e 9o/9e'/. 16 1 7 - - 4"!
T6e e/e'g. 0/- +2=e +60+ I 78e/- o/ +6e @o:
-oe7 /o+ 033e9+ =. 123e 0->e'7e1..
44 @6 A 1< 6 7"A
I 0= 70+2732e- 52+6 +6e 3e/92/g o3 =0962/e7. 170 16 4 - - 4"!
I 0= 70+2732e- 52+6 +6e =02/+e/0/9e o3
:,21-2/g.
10 @ < 16 - 4"4
S03e+. eI,28=e/+7 /e9e770'. 0'e 8'o>2-e- :.
+6e 9o=80/..
AA 74 1@ - - 4"<
I 60>e 'e9e2>e- 2=8o'+0/+ 2/7+',9+2o/7 0:o,+
e=e'ge/9. 50.) 010'=) 32'7+ 02-) 32'e
e;+2/g,276e' 0/- +6e e>09,0+2o/ -'211 +6'o,g6
8'o8e' +'02/2/g.
17 @ - - - 4"!
We2g6+e- 8o2/+7 # G " C B
(:"A - :tron*ly a*ree, A - A*ree, N B Neither a*ree nor disa*ree, 0 - 0isa*ree, :"0 - :tron*ly
disa*ree)
INTERPRETATION:
It $an be inferred from the above table that a 'ei*hted avera*e of 4"4 indi$ates that
the res%ondents a*ree that they do not ne*le$t their health d)e to their &ob, a 'ei*hted avera*e of
4"! indi$ates that the res%ondents stron*ly a*ree that better medi$al $are is *iven by the $on$ern,
a 'ei*hted avera*e of 7"A indi$ates that the res%ondents a*ree that the ener*y and time that they
s%end on the &ob does not affe$t their life adversely, a 'ei*hted avera*e of 4"! indi$ates that the
res%ondents stron*ly a*ree that they are satisfied 'ith the fen$in* of ma$hines, a 'ei*hted
avera*e of 4"4 indi$ates that the res%ondents a*ree that they are satisfied 'ith the maintenan$e of
b)ildin*, a 'ei*hted avera*e of 4"< indi$ates that the res%ondents stron*ly a*ree that safety
e-)i%ments ne$essary are %rovided by the $om%any and a 'ei*hted avera*e of 4"! indi$ates that
the res%ondents stron*ly a*ree that they have re$eived im%ortant instr)$tions abo)t emer*en$y
'ay, first aid, fire e/tin*)isher F the eva$)ation drill thro)*h %ro%er trainin*"
CHART C.BB
CHART SHOWING THE OPINION OF THE RESPONDENTS WITH
RESPECT TO THE FACTORS ON HEALTH AND SAFETY STANDARDS
TABLE B.BC
TABLE SHOWING THE OPINION OF THE RESPONDENTS WITH
RESPECT TO THE FACTORS REGARDING THE SOCIAL SECURITY
FACTORS S.A A N D.A S.D WEIGHTED
A(ERAGE
So9201 7e9,'2+. :e/e32+7 0'e -e-,9+e-. 14< < - - - 4"A6
P'o>2-e/+ 3,/- 9o/+'2:,+2o/ 0=o,/+ 27
'e=2++e- 0/- +6e 9102= 0=o,/+ 27 7e++1e-
+6'o,g6 P.F o3329e 03+e' ge++2/g 'e12e>e- 3'o=
+6e e=81o.=e/+.
140 10 - - - 4"A7
ESIC =e-2901 :e/e32+7 0'e 8'o>2-e-. 147 6 - - - 4"A
D,'2/g =e-2901 1e0>e) 7010'. 27 802-. 146 4 - - - 4"A@
We2g6+e- 0>e'0ge # G " C B
(:"A - :tron*ly a*ree, A - A*ree, N B Neither a*ree nor disa*ree, 0 - 0isa*ree, :"0 - :tron*ly
disa*ree)
INTERPRETATION:
It $an be inferred from the above table that a 'ei*hted avera*e of 4"A6 indi$ates that the
res%ondents stron*ly a*ree that so$ial se$)rity benefits are ded)$ted, a 'ei*hted avera*e of 4"A7
indi$ates that the res%ondents stron*ly a*ree that %rovident f)nd $ontrib)tion amo)nt is remitted
and the $laim amo)nt is settled thro)*h 2". offi$e after *ettin* relieved from the em%loyment, a
'ei*hted avera*e of 4"A indi$ates that the res%ondents stron*ly a*ree that 4:IC medi$al
benefits are %rovided and a 'ei*hted avera*e of 4"A@indi$ates that the res%ondents stron*ly a*ree
that d)rin* medi$al leave, salary is %aid"
CHART C.BC
CHART SHOWING THE OPINION OF THE RESPONDENTS WITH
RESPECT TO THE FACTORS REGARDING THE SOCIAL SECURITY
TABLE B.B"
TABLE SHOWING THE OPINION OF THE RESPONDENTS WITH
RESPECT TO THE FACTORS REGARDING THE WELFARE MEASURES
FACTORS SA A N DA SD WEIGHTED
A(ER
AGE
I am satisfied 'ith the $anteen fa$ilities %rovided
by the or*aniCation"
41 0 ! <6 < 7"4
I am satisfied 'ith the rest room F l)n$h room
fa$ilities %rovided by the or*aniCation
A@ 41 - 1 - 4"4!
CrW$hes are %rovided by the $om%any" - - - < A! 1"7<
8ehi$le %ar(in* fa$ilities are satisfa$tory" 11! 17 1A - - 4"66
5oan fa$ilities are satisfa$tory" - - 6 - 144 1"0!
We2g6+e- 8o2/+7 # G " C B
(:"A - :tron*ly a*ree, A - A*ree, N B Neither a*ree nor disa*ree, 0 - 0isa*ree, :"0 - :tron*ly
disa*ree)
INTERPRETATION:
/t $an be inferred from the above table that a 'ei*hted avera*e of 7"4 indi$ates
that the res%ondents neither a*ree nor disa*ree 'ith the satisfa$tion of the $anteen fa$ilities
%rovided by the or*aniCation, a 'ei*hted avera*e of 4"4! indi$ates that the res%ondents a*ree
that they are satisfied 'ith the rest room and l)n$h room fa$ilities, a 'ei*hted avera*e of 1"7<
indi$ates that the res%ondents stron*ly disa*ree that $rW$hes are %rovided by the or*aniCation, a
'ei*hted avera*e of 4"66 indi$ates that the res%ondents stron*ly a*ree that vehi$le %ar(in*
fa$ilities are satisfa$tory and a 'ei*hted avera*e of 1"0! indi$ates that the res%ondents stron*ly
disa*ree that loan fa$ilities %rovided by the or*aniCation are satisfa$tory"
CHART C.B"
CHART SHOWING THE OPINION OF THE RESPONDENTS WITH
RESPECT TO THE FACTORS REGARDING THE WELFARE MEASURES

CHI SQUARE TEST B
TABLE B.BG
T0:1e 76o52/g +6e 'e10+2o/7628 :e+5ee/ +6e e;8e'2e/9e o3 +6e 'e78o/-e/+7 0/- +6e2' o82/2o/
o/ +6e g'2e>0/9e 60/-12/g 8'o9e-,'e :. +6e 7,8e'2o'7
E;8e'2e/9e 2/
.e0'7
O82/2o/ o/ g'2e>0/9e 60/-12/g 8'o9e-,'e :. +6e
7,8e'2o'7
SA A N
To+01
" <6 7 6 !<
G % A 4 < 7!
H B 1A 4 4 @
To+01 104 71 1< 1<0
N,11 6.8o+6e727: (Ho&
#here is no si*nifi$ant relationshi% bet'een the e/%erien$e of the res%ondents and their
o%inion on the *rievan$e handlin* %ro$ed)re by the s)%eriors"
C62 7I,0'e T0:1e:
O E (OAE& (OAE&F (OAE&FKE
<6 <!"A - "A !"41 0"14
7 1@"6 <"4 A"16 1"6<6
6 !"< - "< 6"< 0"@7<
A 6"7 "@ @"A 0"@@
4 @"A - 7"A 1<"1 1"A<
< 7"! 1" 1"44 0"7@!
1A 1!"@ 0"7 0"0A 0"0004
4 <"6 - 1"6 "<6 0"4<@
4 "@ 1"7 1"6A 0"6<
EF L %.B$#G
Re7,1+:
Deg'ee o3 3'ee-o= T0:1e 962A7I,0'e >01,e 0+
#M 1e>e1
C019,10+e- 962A7I,0'e >01,e
4 A"4!! 6"1A<4
I/+e'8'e+0+2o/:
At <T level of si*nifi$an$e and 4 de*rees of freedom the $al$)lated val)e of $hi-
s-)are is 6"1A<4 and $hi-s-)are val)e is A"4!! from the table"
I/3e'e/9e:
:in$e the $al$)lated val)e is lesser than the table val)e, the hy%othesis is a$$e%ted"
1en$e, there is no si*nifi$ant relationshi% bet'een the e/%erien$e of res%ondents and their
o%inion on the *rievan$e handlin* %ro$ed)re by the s)%eriors"
CHI SQUARE TEST C
TABLE B.B#
T0:1e 76o52/g +6e 'e10+2o/7628 :e+5ee/ +6e =o/+61. 2/9o=e o3 +6e 'e78o/-e/+7 0/- +6e
o82/2o/ o/ 56e+6e' +6e2' 32/0/9201 /ee-7 0'e 3,13211e- 0-eI,0+e1.
Mo/+61. I/9o=e
2/ R7.
O82/2o/ o/ 56e+6e' +6e2' 32/0/9201 /ee-7 0'e 3,13211e-
0-eI,0+e1.
SA A N DA
To+01
A:o>e C 1 7 < 11
60
A:o>e G A 4 @ @
4@
A:o>e % 6 ! 4 <
7
A:o>e ! @ < 4 4
0
To+01 74 6A 0 @ 1<0
N,11 6.8o+6e727: (Ho&
#here is no si*nifi$ant relationshi% bet'een the monthly in$ome of the res%ondents
and the o%inion on 'hether their finan$ial needs are f)lfilled ade-)ately"
C62A7I,0'e +0:1e:
O E OAE (OAE&F (OAE&FKE
1 17"6 -1"6 "<6 0"1!!
7 @"6 4"4 1A"76 0"@01
< !"0 -7"0 A 1"1<
11 10"! 0" 0"04 0"0007
A 10"@ -1"@ "!A 0"@0
4 1"6 "4 <"@6 0"66
@ 6"7 0"@ 0"4A 0"0@
@ !"46 -1"46 "17 0"<1
6 <" 0"! 0"64 0"17
! 10"6 -"6 6"@6 0"67@
4 7"@ 0"7 0"0A 0"04
< 7"< 1"< "< 0"64
@ 4"< "< 6"< 1"7!!
< A" -4" 1@"64 1"A1@
4 7" 0"! 0"64 0"
4 7"1 0"A 0"!1 0"61
EF L !.%""
Re7,1+:
Deg'ee7 o3 3'ee-o= T0:1e 962A7I,0'e >01,e 0+ #
M 1e>e1
C019,10+e- 9627I,0'e >01,e
A 16"A1A !"0677
I/+e'8'e+0+2o/:
At <T level of si*nifi$an$e and A de*rees of freedom the $al$)lated val)e of $hi-s-)are
is !"0677 and $hi-s-)are val)e is 16"A1A from the table"
I/3e'e/9e:
:in$e the $al$)lated val)e is lesser than the table val)e, the hy%othesis is a$$e%ted"
1en$e, there is no si*nifi$ant relationshi% bet'een the monthly in$ome of the res%ondents and
the o%inion on 'hether their finan$ial needs are f)lfilled ade-)ately"
CHI SQUARE TEST "
TABLE B.B%
T0:1e 76o52/g +6e 'e10+2o/7628 :e+5ee/ +6e e;8e'2e/9e o3 +6e 'e78o/-e/+7 0/- +6e2' o82/2o/
o/ +6e 5o'4 1o0- 32;e-
E;8e'2e/9e
2/ .e0'7
O82/2o/ o/ +6e 5o'4 1o0- 32;e-
SA A N DA
To+01
"
6 7< 1! 6
!<
G %
11 1! 4 <
7!
H B
6 1 4 <
@
To+01 47 6< 6 16 1<0
N,11 6.8o+6e727: (Ho&
#here is no si*nifi$ant relationshi% bet'een the e/%erien$e of the res%ondents and their
o%inion on the 'or( load fi/ed"
C62A7I,0'e +0:1e:
O E (OAE& (OAE&F (OAE&FKE
6 4"4 1"6 "<6 0"104
7< 76"! -1"! 7"4 0"0!!
1! 14"@ 7"7 10"!A 0"@40
6 A"1 -7"1 A"61 1"0<6
11 10"A 0"1 0"01 0"0000A
1! 16"< 1"< "< 0"176
4 6"6 -"6 6"@6 1"04
< 4"1 0"A 0"!1 0"1A@
6 @"@ -1"@ "!A 0"7@<
1 11"@ 0"7 0"0A 0"000@
4 4"@ -0"@ 0"4A 0"104
< "A "1 4"41 1"<0
EF L #."GG
Re7,1+:
Deg'ee7 o3 3'ee-o= T0:1e 962 A 7I,0'e >01,e 0+ #
M 1e>e1
C019,10+e- 962 7I,0'e
>01,e
6 1" <A <"744
I/+e'8'e+0+2o/:
At < T level of si*nifi$an$e and 6 de*rees of freedom the $al$)lated val)e of $hi-s-)are
is <"744 and $hi-s-)are val)e is 1"<A from the table"
I/3e'e/9e:
:in$e the $al$)lated val)e is lesser than the table val)e, the hy%othesis is a$$e%ted"
1en$e, there is no si*nifi$ant relationshi% bet'een the e/%erien$e of the res%ondents and their
o%inion on 'or( load fi/ed"
C62A7I,0'e +e7+ G
T0:1e B.BH
T0:1e 76o52/g +6e 'e10+2o/7628 :e+5ee/ e-,90+2o/01 I,0123290+2o/ o3 +6e 'e78o/-e/+7 0/-
+6e2' o82/2o/ o/ 5o'4 1o0- 32;e-
E-,90+2o/01
I,0123290+2o/
O82/2o/ o3 +6e2' 5o'4 1o0- 32;e-
SA A N DA
We2g6+e-
0>e'0ge
Be1o5 SSLC
16 0 @ 4
4@
SSLC
6 1@ < 4
7
D281o=0
@ A < 4
<
P'e -eg'eeKHSC
14 1A A 4
46
To+01
47 6< 6 16 1<0
N,11 6.8o+6e727: (Ho&
#here is no si*nifi$ant relationshi% bet'een ed)$ational -)alifi$ation of the res%ondents
and their o%inion on 'or( load fi/ed"
C62A7I,0'e +0:1e:
O E (OAE& (OAE&F (OAE&FKE
16 17"< "< 6"< 0"46
0 0"4 -0"4 0"16 0"000@
@ !"1 -1"1 1"1 0"14A
4 <"0 -1"0 1"0 0"
6 A" -7" 10"4 1"117
1@ 17"! 7" 10"4 0"@4
< <"< -0"< 0"< 0"04<
4 7"4 0"6 0"76 0"10<
@ @" -0" 0"04 0"000<
A 10"! -1"! 7"4 0"7
< 4"7 0"@ 0"4A 0"117
4 "6 1"4 1"A6 0"@<7
14 17" 0"! 0"64 0"04!
1A 1A"A -0"A 0"!1 0"040
< @"A -"A !"41 1"064
4 4"A -0"A 0"!1 0"16<
To+01 EFL #."C
Re7,1+:
Deg'ee7 o3 3'ee-o= T0:1e 962 A 7I,0'e >01,e 0+
# M 1e>e1
C019,10+e- 962 7I,0'e
>01,e
A 16"A1A <"700
I/+e'8'e+0+2o/:
At < T level of si*nifi$an$e and A de*rees of freedom the $al$)lated val)e of $hi-s-)are
is <"700 and $hi-s-)are val)e is 16"A1A from the table"
I/3e'e/9e:
:in$e the $al$)lated val)e is lesser than the table val)e, the hy%othesis is a$$e%ted"
1en$e, there is no si*nifi$ant relationshi% bet'een the ed)$ational -)alifi$ation of the
res%ondents and their o%inion on 'or( load fi/ed"


Fi'i)s/ Su))esti%s
7 C%#lusi%
#. FINDINGS) SUGGESTIONS AND CONCLUSION
#.B FINDINGS:
It is %t h%* !ay i'eas *e ha-e/
It is h%* !ay *e !a0e ha++e"
Bits a' +ie#es"
Based on the ste%s and methodolo*y follo'ed in this %ro&e$t and the inter%retation of
data analyCed, the follo'in* res)lts 'ere obtainedG
S2=81e Pe'9e/+0ge:
1" It 'as fo)nd that 7@"74T of res%ondents are in the a*e *ro)% of 1!-< years, 7"6@T
of res%ondents are in the a*e *ro)% of 6-40 years, 4"66T are in the a*e *ro)% of 41-<0 years
and <"77T of the res%ondents are in the a*e *ro)% of <1-<! years"
" It 'as fo)nd that <4"@T of the res%ondents are male and 4<"7T are female"
7" It 'as fo)nd that 71"77T of the res%ondents are belo' ::5C, 1"77T have ::5C
-)alifi$ations, 16"66T are di%loma, 4"6!T are %re de*ree I 1:C and 6T are *rad)ates"
4" It 'as fo)nd that <6"6@T of the res%ondents have an e/%erien$e of bet'een 0 B 7
years, <"74T have bet'een 4 B 6 years of e/%erien$e, 1@"77T have @ B 10 years of e/%erien$e
and 0"66T have above 10 years of e/%erien$e in the %resent or*aniCation"
<" It 'as fo)nd that 4<"74T of res%ondents are sin*le and <4"66T of the res%ondents are
married"
6" It 'as fo)nd that 40T of the res%ondents are earnin* above 3s", 000 %er month,
71"74T are earnin* above 3s"4, 000 %er month, 1<"77T are earnin* above 3s"6, 000 %er month
and 17"77T of the res%ondents are earnin* above 3s"!, 000 %er month"
We2g6+e- A>e'0ge:
@" It 'as fo)nd that a 'ei*hted avera*e of 4"@ indi$ates that the res%ondents stron*ly
a*ree that the ill)mination of the 'or( %la$e is *ood, a 'ei*hted avera*e of 4"< indi$ates that the
res%ondents stron*ly a*ree that the 'or( %la$e is less $ro'ded and $lean, a 'ei*hted avera*e of
7"A indi$ates that the res%ondents a*ree that the 'or( environment %la$e *ives less em%hasis on
the ma$hine than the individ)al, a 'ei*hted avera*e of 4"@ indi$ates that the res%ondents stron*ly
a*ree that %ro%er ventilation is maintained, a 'ei*hted avera*e of 4"6 indi$ates that the
res%ondents stron*ly a*ree that ma$hinery layo)t is %ro%er and a 'ei*hted avera*e of 4"1
indi$ates that the res%ondents a*ree that the environment is more ada%table"
!" It 'as fo)nd that a 'ei*hted avera*e of 4"1 indi$ates that the res%ondents a*ree that
their level of &ob involvement is hi*h, a 'ei*hted avera*e of 7"A indi$ates that the res%ondents
a*ree that the %erforman$e a%%raisal in the or*aniCation is satisfa$tory and a 'ei*hted avera*e of
7"A indi$ates that the res%ondents a*ree that the 'or( load fi/ed for them is satisfa$tory"
A" It 'as fo)nd that a 'ei*hted avera*e of 7"@ indi$ates that the res%ondents a*ree that
their finan$ial needs are f)lfilled ade-)ately, a 'ei*hted avera*e of 4"@ indi$ates that the
res%ondents stron*ly a*ree that the overtime do)ble 'a*es are %aid and a 'ei*hted avera*e of
4"! indi$ates that the res%ondents stron*ly a*ree that minim)m 'a*es is %aid as %er the
*overnment norm"
10" It 'as fo)nd that a 'ei*hted avera*e of 4"! indi$ates that the res%ondents stron*ly
a*ree that they $oo%erate 'ith their $o-'or(ers, a 'ei*hted avera*e of 4"! indi$ates that the
res%ondents stron*ly a*ree that 'or(in* in a *ro)% is not a %roblem for them, a 'ei*hted avera*e
of 4"@ indi$ates that the res%ondents stron*ly a*ree that the members of the or*aniCation are not
dis$riminated by others on $aste, reli*ion and life style, a 'ei*hted avera*e of 4"7 indi$ates that
the res%ondents a*ree that the members of the or*aniCation intera$t in terms of ideas and
feelin*s, a 'ei*hted avera*e of 4"< indi$ates that the res%ondents stron*ly a*ree that the trainin*
*iven by their s)%eriors is satisfa$tory and a 'ei*hted avera*e of 4"6 indi$ates that the
res%ondents stron*ly a*ree that the *rievan$e handlin* %ro$ed)re is satisfa$tory"
11" It 'as fo)nd that a 'ei*hted avera*e of 4"4 indi$ates that the res%ondents a*ree that
they do not ne*le$t their health d)e to their &ob, a 'ei*hted avera*e of 4"! indi$ates that the
res%ondents stron*ly a*ree that better medi$al $are is *iven by the $on$ern, a 'ei*hted avera*e
of 7"A indi$ates that the res%ondents a*ree that the ener*y and time that they s%end on the &ob
does not affe$t their life adversely, a 'ei*hted avera*e of 4"! indi$ates that the res%ondents
stron*ly a*ree that they are satisfied 'ith the fen$in* of ma$hines, a 'ei*hted avera*e of 4"4
indi$ates that the res%ondents a*ree that they are satisfied 'ith the maintenan$e of b)ildin*, a
'ei*hted avera*e of 4"< indi$ates that the res%ondents stron*ly a*ree that safety e-)i%ments
ne$essary are %rovided by the $om%any and a 'ei*hted avera*e of 4"! indi$ates that the
res%ondents stron*ly a*ree that they have re$eived im%ortant instr)$tions abo)t emer*en$y 'ay,
first aid, fire e/tin*)isher F the eva$)ation drill thro)*h %ro%er trainin*"
1" It 'as fo)nd that a 'ei*hted avera*e of 4"A6 indi$ates that the res%ondents stron*ly
a*ree that so$ial se$)rity benefits are ded)$ted, a 'ei*hted avera*e of 4"A7 indi$ates that the
res%ondents stron*ly a*ree that %rovident f)nd $ontrib)tion amo)nt is remitted and the $laim
amo)nt is settled thro)*h 2". offi$e after *ettin* relieved from the em%loyment, a 'ei*hted
avera*e of 4"A indi$ates that the res%ondents stron*ly a*ree that 4:IC medi$al benefits are
%rovided and a 'ei*hted avera*e of 4"A@indi$ates that the res%ondents stron*ly a*ree that d)rin*
medi$al leave, salary is %aid"
17" It 'as fo)nd that a 'ei*hted avera*e of 7"4 indi$ates that the res%ondents neither
a*ree nor disa*ree 'ith the satisfa$tion of the $anteen fa$ilities %rovided by the or*aniCation, a
'ei*hted avera*e of 4"4! indi$ates that the res%ondents a*ree that they are satisfied 'ith the rest
room and l)n$h room fa$ilities, a 'ei*hted avera*e of 1"7< indi$ates that the res%ondents
stron*ly disa*ree that $rW$hes are %rovided by the or*aniCation, a 'ei*hted avera*e of 4"66
indi$ates that the res%ondents stron*ly a*ree that vehi$le %ar(in* fa$ilities are satisfa$tory and a
'ei*hted avera*e of 1"0! indi$ates that the res%ondents stron*ly disa*ree that loan fa$ilities
%rovided by the or*aniCation are satisfa$tory"
C62ASI,0'e Te7+7:
14" It 'as fo)nd that there is no si*nifi$ant relationshi% bet'een the e/%erien$e of
res%ondents and their o%inion on the *rievan$e handlin* %ro$ed)re by the s)%eriors"
1<" It 'as fo)nd that there is no si*nifi$ant relationshi% bet'een the monthly in$ome of
the res%ondents and satisfa$tion in their finan$ial needs"
16" It 'as fo)nd that there is no si*nifi$ant relationshi% bet'een the e/%erien$e of the
res%ondents and their o%inion on 'or( load fi/ed"
1@" It 'as fo)nd that there is no si*nifi$ant relationshi% bet'een the ed)$ational
-)alifi$ation of the res%ondents and their o%inion on 'or( load fi/ed"
#.C SUGGESTIONS:
Ne* %+ii%s are al*ays sus+e#te'/
a' usually
O++%se' *ith%ut ay %ther reas%
(ut (e#ause they are %t alrea'y
0%*"
$%h La0e"
An Ala*endira e/%ort is a 'ell (no'n hosiery man)fa$t)rers in #ir)%)r" ?)ality of
'or( life in the or*aniCation is very effe$tive"
It is s)**ested to the $om%any to *ive more im%ortan$e to the individ)al than the
ma$hines at the 'or( %la$e"
It is s)**ested to the $om%any to ma(e the 'or( environment more ada%table to the
'or(ers"
It is s)**ested to have a better trans%ort and friendly %erforman$e a%%raisal system"
It is s)**ested to the $om%any to allot 'or( load based on a s$ientifi$ time st)dy so that
the o%erators are $omfortable 'ith their 'or( load"
It is s)**ested to the $om%any to re'or( the 'a*es of o%erators based on an in$entive
lin(ed to the o)t%)t"
It is s)**ested to %romote a friendly atmos%here at the 'or( %la$e so that their ideas and
feelin*s $an be solved for a better 'or(in* environment"
It is s)**ested to the $om%any to ed)$ate the 'or(ers not to over strain themselves at the
'or( %la$e as it may lead to health %roblems"
It is s)**ested to the $om%any to im%rove the follo'in* fa$tors that affe$t the 'or(
environment for a better -)ality of 'or( lifeH
1) Canteen fa$ilities
) CrW$hes fa$ilities
7) 5oan fa$ilities
CONCLUSION
3i#t%ry at all #%sts/ -i#t%ry i s+ite %&
all terr%rs/
3i#t%ry h%*e-er l%) a' har' the
r%a' !ay (e4
F%r *ith%ut -i#t%ry there is %
sur-i-al"
Sir Wist% Chur#hill"
6verall st)dy of -)ality of 'or( life is *ood at Ala*endira e/%orts and the 'or(ers
are satisfied 'ith their or*aniCation" #his $an be ass)red from the above analysis and if the
s)**estions *iven are im%lemented in a $orre$t manner the or*aniCation $an e/tend their s)$$ess
in the f)t)re"
#he s$ar$ity of reso)r$es has made many fore$asters to %redi$t that in the f)t)re,
mana*ers 'ill be for$ed to $han*e their basi$ %hiloso%hy" #hese fore$asters )r*e that ne'
%hiloso%hy lays em%hasis on J?)ality of 'or( lifeK" #his fore$ast %robably 'ill be %roved
a$$)rate, at least to the e/tent that mana*ers of the f)t)re 'ill have to be more $a)tio)s as to ho'
s$ar$e reso)r$es sho)ld be )sed"
BIBILIOGRA,5
The (%%0s that hel+ y%u !%st are
th%se
*hi#h !a0e y%u thi0 !%st"
T" +ar0
BIBILIOGRA,H5
Te;+ :oo47:
2rof" #"8" 3ao, J1)man 3eso)r$es 0evelo%mentK (4/%erien$e, Interventions, :trate*ies),

nd
edition, :A=4 %)bli$ations"
#"N" Chhabra, J1)man 3eso)r$e ,ana*ementK ($on$e%ts and iss)es), 1
st
edition,
0han%at 3ai F $o %)blishers, 000"
2rof" 2"C" #ri%athy, J2ersonnel ,ana*ement and Ind)strial 3elations,K 7
rd
edition, :)ltan
Chand and :ons 4d)$ation 2)blishers, Ne' 0elhi"
C"3" Oothari, J3esear$h ,ethodolo*y ,ethods and #e$hni-)esK,
nd
edition, Ne' A*e
International (2) 5td, 2)blishers, Ne' 0elhi, 00@"
2" :)bba 3ao, J4ssentials of 1)man 3eso)r$e ,ana*ement and Ind)strial 3elations
(#e/t, $ases F *ames), !
th
edition, 1imalaya 2)blishin* 1o)se), 00<, ,)mbai"
8":"2" 3ao, 1)man 3eso)r$e ,ana*ement (#e/t and Cases), 4
th
edition, 4/$el boo(,
004, Ne' 0elhi"
?o,'/017:
130 #imes, ,ay 00@
13, 3evie's, 00@ and 00!
1)man .a$tor, .eb 00A"
We:72+e7:
555.77'/.9o=
555.:60'0++e;+21e.9o=
555.52428e-20.9o=
555.goog1e.9o=
555.6,=0/'e7o,'9e7.9o=
555.76o10'1.e;960/ge.o'g
555.76'=.o'gK6'=0g0D2/e
555.2/-e'792e/9e.9o=
ANNE9URE
A STUD5 ON :UALIT5 OF WORK LIFE WITH S,ECIAL
REFERENCE TO BLUE COLLAR WORKERS OF
ALAGENDIRA E9,ORTS/ TIRU,UR
:UESTIONNAIRE
0es$ected sir1 madam,
.his survey is conducted as a $art of my $ro'ect wor# and the information
given by you will be #e$t as most confdential! / would be obliged to you if you s$are
a little time in answering the following questions2
,! 3ame of the res$ondent 2
4! Designation2 s
5! 6ge grou$2
a7 ,849 b7 4:;-
c7 ;,9- d7 9,98

;! <ender 2
a7 Male b7 =emale

9! >ducational qualifcations 2
a7 Below SS)C b7 SS)C
c7 Pre degree1?SC d7 Degree

:! >@$erience in the $resent organi%ation 2
a7 -5 years b7 ;: years s
c7 A,- years d7 above ,- years
A! Marital status2
a7 Single b7 married
8! Monthly income in ru$ees2
a7 6bove 4--- c7 6bove ;---
b7 6bove :--- d7 6bove 8---
:uality %& *%r0;
Select your answer for each statement and $ut a tic# mar# against the
correct choice! .he choices are given below!

Strongly agree B S!6
6gree 6
3eutral 3
Disagree D!6
Strongly disagree B S!D
I" ,H5SICAL EN3IRONMENT 2
S
A
A N D
A
SD
C! .he illumination of the wor# $lace is good!
,-! My wor# $lace is less crowded and clean!
,,! .he wor# environment $lace gives less
em$hasis on the machine than the individual!
,4! Pro$er ventilation is maintained!
,5! Machinery layout is $ro$er!
,;! .he environment is more ada$table!
II" $OB IN3OL3EMENT;

S
A
A N D
A
SD
,9! My level of 'ob involvement is high!
,:! .he $erformance a$$raisal in the
organi%ation is satisfactory!
,A! (or# load f@ed is satisfactory!
III" WAGES AND SALAR5 ADMINISTRATION;
S
A
A N D
A
SD
,8! My fnancial needs are fulflled adequately!
,C! Dvertime double wages are $aid!
4-! Minimum wages is $aid as $er the
government norm!

I3" SU,ERIOR < SUBORDINATE RELATIONSHI,S;
S
A
A N D
A
S
D
4,! / coo$erate with my cowor#ers!
44! (or#ing in a grou$ is not a $roblem here!
45! .he members of the organi%ation are not
discriminated by others on caste, religion and
life style!
4;! .he members of the organi%ation interact in
terms of ideas E feelings!
49! .raining given by su$eriors is satisfactory!
4:! <rievance handling $rocedure is
satisfactory!
3" HEALTH AND SAFET5 STANDARDS;
S
A
A N D
A
S
D
4A! / do not neglect my health due to my 'ob!
48! Better medical care is given by the concern!
4C! .he energy and time that / s$end on the 'ob
does not a&ect my life adversely!
5-! / am satisfed with the fencing of machines!
5,! / am satisfed with the maintenance of
building!
54! Safety equi$ments necessary are $rovided
by the com$any!
55! / have received im$ortant instructions about
emergency way, alarm, frst aid, fre
e@tinguisher and the evacuation drill through
$ro$er training!
3I" SOCIAL SECURIT5;
S
A
A N D
A
S
D
5;! Social security benefts are deducted!
59! Provident fund contribution amount is
remitted and the claim amount is settled
through P!= oFce after getting relieved from the
em$loyment"
5:! >S/C medical benefts are $rovided!
5A! During medical leave, salary is $aid!
3II" WELFARE MEASURES;
S
A
A N D
A
S
D
58! / am satisfed with the canteen facilities
$rovided by the organi%ation!
5C! / am satisfed with the rest room E lunch
room facilities $rovided by the organi%ation
;-! CrGches are $rovided by the com$any!
;,! Hehicle $ar#ing facilities are satisfactory!
;4! )oan facilities are satisfactory!
;5! Please, give your valuable suggestions to im$rove the quality of wor# life!
IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII
IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII
IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII!
.han# you!

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