Beruflich Dokumente
Kultur Dokumente
Assignment 4
INTRODUCTION TO TELECOMMUNICATION SECTOR
The telecom industry is one of the fastest growing industries in India. India has nearly
200 million telephone lines making it the third largest network in the world after China
and USA. With a growth rate of 45%, Indian telecom industry has the highest growth
rate in the world.
1) Subscription Services
With Airtel's Subscription Services,one can subscribe for cool alerts at the click of a
button! What's better is that one can receive updates automatically on oner Airtel phone
without the need of initiating a request everyday.
Check out some of the great stuff that one can access from Airtel Subscription services
send Sub Menu to 54321 ( Toll Free).
2) Call Management Services
Call Conferencing, Call Wait, Call hold, Call forward, Voice mail, Missed call
alert
3) Mail, Messaging & More
4) Data Services
5) Operator Services
6) Phone Backup
Airtel Mobile Phone Backup is a service that safeguards all data of owner mobile
phone including Contacts, Calendar, SMS, Photos, Videos and Music.
Review of Literature
Amanjyot Singh conducted a study titled ‘Customer Satisfaction And Quality Audit
Report Of Escotel Mobile Communications Limited’ and suggested that for maximizing
the service quality in service industries the relationship between the dealers and
customers should be strong and pricing should be constantly reviewed. Shikha Ojha
conducted a study on Consumer Awareness of VAS of Telecom Sector of India. She
analyzed the contribution of the mobile phone services not only at the national or state
level, but also its involvement in an individual's life. She found out that the less number
of users are aware of all the VAS provided by the service providers and thus the
companies should focus on the awareness campaign. G.V.Chalam conducted a study
on Quality of Services in Indian Telecom Sector: Users’ Perception- An Assessment.
This study deals with growth, working and types of services provided by the Telecom
circle in macro environment. The findings of the study reveal that the expectations of the
telecom users are high among the subscribers of recent times because of their sense of
time vs. money value and awareness of their rights. The basic motto of the telecom
department is to provide excellent services to its customers against the present
competition from the private sector. In this direction, it is doing its best to acquire and
retain its new and old customers.
Nikita Patel (08MBA37)
HEALTH SECTOR
Health is defined as a state of complete physical, mental and social well
being and just not the non existence of disease or ailment. Health is a
primary human right and has been accorded due importance by the
Constitution through Article 21.Though Article 21 stresses upon state
governments to safeguard the health and nutritional well being of the
people, the central government also plays an active role in the sector.
Recognizing the critical role played by the Health Industry, the industry has
been conferred with the infrastructure status under section 10(23G) of the
Income Act.
Founded on the 11th of March, 2001 the institute is unique by the fact
that it is poised to become the best cardiac care centre in Gujarat and the
neigbouring states. We were born out of the dream concept of providing
“Single Centre Management” of cardiac ailments. BHIRC offers the highest
standards of comprehensive cardiac care from basic facilities in preventive
cardiology to the most sophisticated curative technology, supported by
thorough professionals, clinicians and administrators.
•OPD Services
•Indoor Services
Fully equipped Cardiac ICCU with one of the best monitoring system, Fully
equipped MICU with one of the best monitoring system with dialysis units,
Round the clock MD physician, Trained medical officers & staff, Experienced
cardiac anaesthetist, Fully climate controlled indoor services
•Cardiac surgery
•Interventional cardiology
•Regular clinics
Post CABG follow up clinic, Arrhythmia clinic, Congenital heart clinic,
diabetes clinic, Hyperlipidemia clinic, Post angioplasty clinic, Pacemaker
clinic, Hypertension clinic, Nutrition counselling clinic, Rheumatic clinic
Literature Review
This paper describe the approach taken by the Canadian institutes of health
research (CIHR) to develop a framework and indicators to measure the
impact of health research. The development process include national and
international consultations. Key methodology challenges and measurement
requirements were identified. The framework that has resulted from this
process includes definition of key concepts, methodology guidelines,
identification of different stakeholders for impact information and the
individual concern of each stakeholder group. Indicators are classified within
five category that encompass a broad range of impacts. Sources of
information and issues in attributing research impact are discussed. An
analysis of issues suggests that impact measurement and performance
measurement are complementary activities, with the former focused on
broad impact of the health research sector and the latter on the degree of
success achieved by funding agencies in contributing to the process of
knowledge development and uptake,
Reference:
http://www.bhirc.com/services.asp
http://www.prospects.ac.uk/cms/ShowPage/Home_page/Industry_insights/He
alth/overview/p!eigalk
Research paper:
http://www.scribd.com/doc/11581187/ResearchPaperAssessing-Health-
Problem-Caused-by-Smoking
Education sector
The history of education is chronicle of higher education in both teaching and
learning in the human society. Each generation, since the beginning of
human evolution and writing, has sought to pass on cultural and social
values, traditions, morality, religion, knowledge and skills to the next
generation.[1] The passing on of culture is also known as enculturation and
the learning of social values and behaviours is socialization. The history of
the curricula of such education reflects human history itself, the history of
knowledge, beliefs, skills and cultures of humanity.
In just four decades IIMA has evolved from being India’s premier
management institute to a notable international school of management.
It all started with Dr Vikram Sarabhai and a few other public spirited
industrialists realizing that agriculture, education, health, transportation,
population control, energy, and public administration were all vital elements
in a growing society and that it was necessary to link these meaningfully
with industry. The result was the creation of the Indian Institute of
Management, Ahmedabad in 1961 as an autonomous body with the active
collaboration of the Government of India, Government of Gujarat, and
industry.
Service offering
1)MBA Level Programmes
3)Doctoral programme
LITERATURE REVIEW
Reference
http://en.wikipedia.org/wiki/History_of_education
www.scribd.com
http://www.iimahd.ernet.in/programmes
In the year 2002, the Government of India announced a New Tourism Policy
to give boost to the tourism sector. The policy is built around the 7-S Mantra
of Swaagat (welcome), Soochanaa (information), Suvidhaa (facilitation),
Surakshaa (security), Sahyog (cooperation), Sanrachnaa (infrastructure) and
Safaai (cleanliness).
According to World Travel and Tourism Council, India will be the world's
leading tourism hotspot,[3] having the highest 10-year growth potential.[4] The
Travel & Tourism Competitiveness Report 2007 ranked tourism in India 6th in
terms of price competitiveness and 39th in terms of safety and security.[5]
Despite short- and medium-term setbacks, such as shortage of hotel rooms,
[6]
tourism revenues are expected to surge by 42% from 2007 to 2017.[7]
India has a growing medical tourism sector. The 2010 Commonwealth Games
in Delhi are expected to significantly boost tourism in India.
Introduction of SOTC:
SOTC is a leading brand of Kuoni Travel Group India, the country's largest
Travel and Tourism Company.
We now provide our services to holiday makers from around the globe. Our
services include Independent Global Vacations & Independent India
Vacations – some of the finest holiday plans to destinations around the world
put together with our vast experience and extensive research.
Our wide range of escorted tours are tailored to meet the needs of Non
Resident Indians (NRI) from around the world. We pioneered the concept of
operating exclusive escorted tours for NRI and are today the first operator of
choice amongst NRI's from all over the world.
SOTC today operates in USA, Canada, UK, Kenya, Tanzania, Mauritius, Dubai,
Kuwait, Oman, Dubai, Abu Dhabi, Bahrain, Saudi Arabia, Qatar, Hong Kong,
Singapore, Pakistan and South Africa. Soon we would commence our
operations in Australia, Sweden and many more countries.
We have carried over a million customers around the globe and their
appreciation of our services has resulted in innumerable accolades that we
have received over the years.
Expect More!
To our Customers, we offer exceptional value and services to make them feel
wonderful about being with us.
Expect More!
To our countrymen, we offer to take them around the world, bringing nations
and people together.
Expect More!
SOTC has been voted the Best Outbound Tour Operator 2004, 2005, 2006
and 2007 by the Galileo Express Travel & Tourism Awards Committee.
The Galileo Express Travel & Tourism awards have been designed to give
recognition to the trade for outstanding achievements during the year. This
award was based on various parameters of judgment and took into
consideration factors including revenue generated, operational efficiency,
perceived service levels, and the ability to retain and increase market share.
Asia
Asia – the land of maharajas…magic…masti
Visit: Mauritius.
Visit: Mauritius.
Visit: Mauritius.
Visit: Mauritius.
Europe
Welcome to the treasure of Europe - your personal guidebook every time
your thoughts turn to a European vacation. Europe offers many unforgettable
experiences. We have selected a few for you that go far beyond the ordinary.
These hand selected travel programmes will allow you to experience the best
Europe has to offer. Enjoy the experience!
Cost Saver All of Europe Winter 2009 - 11 Days
Public sector banks have been very proactive in their restructuring initiatives
be it in technology implementation or pruning their loss assets. While the
likes of SBI have made already attempts towards consolidation, others are
keen to take off in that direction. Incremental provisioning made for asset
slippages have safeguarded the banks from witnessing a sudden impact on
their bottom lines.
Key Points
Supply Liquidity is controlled by the Reserve Bank of India (RBI).
Financial Year
'09
Indian Banks : Marginal signs of stress
FY08 FY09 Change
No. of banks (nos.) 79 78 -1.3%
Branches (nos.) 776 825 6.3%
Employees (nos.) 11,588 12,039 3.9%
Networth (Rs m) 39,940 47,080 17.9%
Deposits (Rs m) 420,260 519,700 23.7%
Advances (Rs m) 313,540 383,890 22.4%
NIM (%) 4.1 4.4 7.3%
RoA (%) 1.1 1.1 0.0%
CAR (%) 13.0 14.0 7.7%
Net NPA / advances
1.0 1.1 5.0%
(%)
Bus. / employee (Rs m) 63.3 75.0 18.5%
Profit /employee (Rs
0.5 0.6 20.0%
m)
Source: Profile of banks FY09
Indian banks also enjoyed higher levels of money supply, credit and
deposits as a percentage of GDP in FY09 as compared to that in FY08
showing improved maturity in the financial sector.
Despite poor pricing power lower cost of funds helped Indian banks grow
their net interest margins in FY09. While few like ICICI Bank chose to
reduce their balance sheet size, most entities chose to reasonably grow
their franchise as well as assets. Public sector banks outdid their private
sector counterparts in terms of growth and franchise expansion in the last
fiscal. Improved capital adequacy also helped banks to comfortably comply
with Basel II. The higher efficiency levels were the hallmarks of better
performance of Indian banks last year.
The Bank has presence in world’s major financial centers in New York,
London, Hong Kong, Brussels and Singapore.
Bank of Baroda is further in the process of identifying/opening more overseas
centers for increasing its global presence to serve its 29 million global
customers in still better way.
Deposits:
Opening of deposit accounts - Call and time deposits in EURO, USD and GBP.
Money Transfer:
- Easy, fast and efficient money transfer facilities, With 2.853 branches
spread all over India, you can reach any corner of India with Bank of Baroda –
Brussels, Branches/Subsidiaries in 25 countries.
Trade Finance:
Extend credit under bill discounting for exports to India under letter of credit.
Term Loans:
Foreign Exchange:
- Facilities for FEX Spot and Forward, Currency SWAPS, Interest Rate SWAPS.
Other Services: